Presentation on Map Reviews Nearby

Norm Reeves Honda Superstore West Covina in West Covina

4.7 (199) 1840 E Garvey Ave S, West Covina, CA 91791, United States

Norm Reeves Honda Superstore West Covina image

Categories

Auto repair shop
Auto parts store
Honda dealer
Car dealer
Car finance and loan company
Tire shop
Used car dealer

Location on the map

West Covina, Los Angeles County, California, US

Phone: +1 866-510-3981
Site: https://normreeveswestcovina...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4.7

199 Reviews for Norm Reeves Honda Superstore West Covina 2024:

Review №1

2024-03-24 20:53:41

Thank you to the team that helped me get into a car after mines was totaled in an accident. Moe, John Gomez and George Ventura. They made my car purchasing experience easier and stress free. I recommend to stop by and ask for them if your looking to purchase a vehicle. If I could I would give more than 5 stars. Thank you guys.

Review №2

2024-05-25 17:03:55

Jason and Oscar were so easy to work with!!! They made the buying process so easy and worked very hard to get me the vehicle I wanted! I highly recommend asking for Jason specifically! I’ve already recommended them to friends and family!! Thank you Jason and Oscar for all your help!

Review №3

2024-05-12 15:57:29

My search for a car was turning into a frustrating experience. Every dealership I visited seemed more interested in making a sale than genuinely helping me. Then I contacted Norm Reeves Honda, and things changed completely. From the very beginning, my salesman David was friendly, attentive, and focused on understanding my needs. Unlike the pushy salespeople I encountered elsewhere, David was happy to answer my questions and guide me through the process without any pressure. The positive customer service continued throughout the entire car buying experience. The financing process was efficient and streamlined, taking less than an hour to complete. I was highly impressed with the professionalism and helpfulness of the staff at Norm Reeves Honda. If youre looking for a dealership that prioritizes customer satisfaction, I highly recommend them.

Review №4

2024-02-11 19:56:24

Wow, where do I begin. This dealership has completely surpassed my expectations. All of the salesmen here are extremely friendly. Huge shout out to John Gomez for getting me an amazing deal on my new Accord; he did what several other dealerships were unable to do.I highly recommend that anyone see John Gomez for a great hassle-free experience. But no matter who you go with, each and every salesmen will treat you the same respect, kindness, and courtesy.Thank you Norm Reeves Honda and thank you again, John Gomez for your kindness and attention to my needs. I love my new Honda!

Review №5

2024-04-13 15:51:59

My husband and I had a wonderful experience purchasing our first Honda vehicle with Norm Reeves. Thanks to the team for going above and beyond to meet our needs. Thank you for the excellent service!!

Review №6

2024-06-15 16:36:36

Every single Honda helper in that dealership was kind and helpful! They truly stand behind their product and their excellent service speaks for itself. 10/10 recommend!

Review №7

2024-02-05 04:57:05

Great service from the moment we walked towards the customer service desk. Internet sales manager was nice and had class. Gabe and Finance Manager were very nice and pleasant. The only not so nice person was a white lady that didn’t seem nice to my husband when he was asking about a hat he wanted to purchase. My husband is dark color and I am not and her tone, body language and facial expression said it all. Hire people who can treat all as equals. Other than that everything was fine. The experience was great just disappointed about the lady. Great dealership. We love the car we purchased. #HRV Sport

Review №8

2024-05-05 23:36:49

Giving the highest rating for our Agent Steve Holguin. Appreciate the time and effort for letting us know all the information. We are so happy with his service with the help of his Manager and now we have our addition to the family, Honda Hr-v!

Review №9

2024-05-20 16:34:33

The team at Internet Sales was awesome. From Sabrina answering every question via email in a timely manner to George calling me with pertinent info I needed to start the process. I was handed off to the best sales rep ever...John Gomez. John was professional, friendly and easy to talk with regarding the vehicle I was looking at(2023 Hyundai Palisade Calligraphy.) John knew that my time was important and the deal was seamless. John is a great guy and definitely deserves a raise imo. When a person walks out of a dealership wanting to refer friends and professional partners to a dealership, that says a lot. Im a retired Marine and LEO and trust means everything to me. I trust John and the team I had at NRHSS. Finally, I was sent to Maurice in Finance. Maurice has personality plus, was friendly, and he got my paperwork done quickly. It was great chatting with John and Maurice.Did I mention the deal I got on my vehicle. Id been looking at Palisades for over a month. The Calligraphy model was listed on CarFax and Cargurus for well over $25-$27,000 for a 2023 with under 10,000 miles. My price was $41,400 before taxes, licensing, etc. No junk fees. I was offered extended warranty etc. and there was no intense pressure to purchase them.To the Manager at NRHSS, this is your A-Team for sure! Take care of them and youll definitely have referrals coming in from anyone that has the pleasure of dealing with this team.P.S. I drove from Palm Springs to buy the Palisade due to PS Hyundai never responding to my emails/calls.My wife loves the Palisade!Semper FiAndrea Price

Review №10

2024-01-17 16:57:01

Great experience, Kunaal was very helpful & went above and beyond to secure my desired car and ensured top quality. He kept us well informed along the way. I love my new car!

Review №11

2024-02-02 17:40:44

From the minute my dad and I walked up to the front entrance, Armondo greeted us with a smile and asked if the car was for me or my dad. When I replied that it was for me, he asked what type of vehicle I was looking for and the color. After looking through the HR-V’s, we were taken back to Armondo’s desk where he and my dad negotiated a price out. Even Walter, the sales manager, was friendly and professional. Once the deed was done, my dad jumped ship and left the premises while I stayed behind to sign paperwork and went over financial information with Jacob. Before getting ready to head back home in my new “Baby Bee,” as this is her decided upon name, Armondo showed me all the specs and details of Baby Bee. As this was my very first time buying a new car, I was extremely impressed with the service, experience, and dedication the team at Norm Reeves Honda West Covina demonstrated.They made me feel like family immediately and my father mentioned that even if I hadn’t bought a car, it was worth the trip just to see Armondo because he’s the man!! I would also like to give a shoutout to management, especially George, for orchestrating further steps to complete the finishing touches on Baby Bee and also to Alex in the Service Department for being swift in returning my calls. As I have learned through this process, kindness and compassion go a long way.

Review №12

2023-12-21 17:58:39

We had such a great experience at Norm Reeves Honda. Everyone that we spoke to was very nice and professional and very helpful. We had the pleasure of working with John Gomez. He made our visit very pleasant and non stressful. He answered all our questions and was very honest with us and we appreciate that. He made my dream of buying my first brand new car a reality. Thank you John. Highly recommended.

Review №13

2024-06-03 16:22:33

Great experience! My first ever car purchase at Honda and I have zero complaints. Angel was a great help and made this experience for me smooth sailing.

Review №14

2024-06-30 21:07:13

The staff treated us with exceptional hospitality and left us feeling happy about the deal we walked away with. We thank Jorge, Abby and Gabe for all of their help in assisting us with our new lease. This is our third lease with this location and we continue to be satisfied with the service. They are our go to dealer.

Review №15

2024-06-12 16:06:49

It was my family’s third time purchasing a vehicle here! Every sales rep we’ve had was helpful and knowledgeable of the cars. They helped us right away and made sure to understand our needs for the car we were purchasing. I am rating a 4 vs 5 because Ive noticed that Honda in general loves to leave out the alarm system without telling you and then tries to add it after everything has been signed. We confirmed with our rep that the price included the alarm system and then it was a different story in the finance managers office. Although they eventually included it at a discounted price, it’s very frustrating and annoying after the fact that we asked and confirmed. But nonetheless I love my new Honda.

Review №16

2023-12-16 07:40:08

It was a pleasure working with John Gomez. He is a direct and honest salesman not like these other ones that just want to make that deal. I was a little skeptical at first but, after a while he made us feel comfortable . He takes his time and throughly explains the pros and cons. I was able to get into a car that I’ve wanted so much and it was all thanks to him . He made it happen. Hey John, can I borrow that magician hat ? Thank you again John and thank you Norms Reeves, you have a good man on your team.

Review №17

2024-07-01 20:53:44

I was sent to Norm Reeves Honda Superstore West Covina by the Costco Auto Program. As expected, they cut to the chase without playing any games with me while providing me with aggressively good deals. The whole experience with them was very positive.

Review №18

2024-04-25 22:41:28

I recently had purchased my new Honda here, Thanks to Steven H. Who was very professional and easy going, very eager to help and share more information about the car and options on financing. Andrew B, also helped finalize my purchase with ease and Honesty. Truly a great experience towards buying a new car.Much thanks to them two for the great car and professionalism!

Review №19

2024-06-11 19:55:15

Andrew, Jacob, Valerie and Sabrina were amazing! So professional and stayed late on a Friday night for us. It was one of the best car buying experiences we have ever had! I would drive 120 round trip again to purchase a car from them ! 5 star experience for sure!

Review №20

2024-02-02 17:00:16

If you are looking for a Honda dealership where customer service is excellent, go to Norm Reeves Honda in West Covina. From the moment I entered the showroom, I was provided with fast, courteous and professional care, starting with my first contact, Jason. He assisted in getting me the deal I wanted. No hassle, just straightforward information. Once I completed that, I was introduced to the finance manager, Carlos. Once again, excellent service. Everything was clearly explained. Carlos was efficient and made sure I was comfortable with everything I signed. From beginning to end, I was there for 2 hours (including the test drive) which is the fastest Ive purchased a car in a long time. For a great car buying experience, I highly recommend Norm Reeves Honda, West Covina!

Review №21

2024-04-16 19:42:49

Great dealer! Very happy with my car! The salesman, Armando was excellent and made leasing my new Accord a very pleasurable experience. Jakob from finance was also awesome! Don’t think I will ever go anywhere else for my future cars!!

Review №22

2024-04-09 16:07:39

Excellent customer service throughout the whole process from test driving the vehicle all through the entire process leading up to the finance department. John Gomez was very helpful and super nice easing the process of buying a car. I will recommend to my family and friends. 5 star customer service. Thank you John for everything.

Review №23

2023-12-29 03:07:09

Gabriel Torres went above and beyond to provide excellent customer service. He found the right CRV for me, even though I didnt think it was what I wanted. He knew me and what my needs were and the perfect price range was kept with a deeply needed total upgrade. Thank you very much Gabe & Norm Reeves Honda

Review №24

2024-04-17 17:32:32

My wife & I were ready to upgrade from our CR-V to a Pilot to better accommodate our family of 5. Jimmy Tang was great in showcasing the exact Honda Pilot we were looking for and worked with us in finalizing the purchase. Jimmy was personable and easy to talk to without any pressure for any add-ons we didnt explicitly mention. Moe, the finance manager was also very easy to work with and helped us through the whole process while providing excellent information.Weve loved the Pilot so far, especially the kids!

Review №25

2023-05-18 02:33:22

Had an awesome first time car-buying experience here. Francisco was a major help as well as Moe and the manager John Salma. Awesome guys. They answered all my questions and assured me that they would do the best that they could. I was not disappointed! My car recently broke down, and I had no other options. Here they gave me options and provided solutions. If youre ever thinking of buying your car, these guys are the ones to buy from. You wont regret it!

Review №26

2024-05-14 19:07:34

Ricardo was so kind and welcoming! He did not make us feel pressured and was willing to give us the best deal possible. I recommend him to all of my family and friends! He was so genuine and I will definitely go back to for my next purchase!! Thank you Ricardo

Review №27

2024-06-09 18:55:19

Antonio was a great help! Very straightforward and made sure I fully understood what was going on! Definitely will keep working with him!Gabe the manager was also great! Together they made the experience easy and stress free

Review №28

2024-05-15 18:10:14

My experience here was 10/10, exceptional customer service from everyone! Armando Garcia was such a big help and I ended up with an amazing deal on my lease. Will definitely be coming here from now on!

Review №29

2024-04-17 16:10:04

Armando made my experience as a first time buyer go nicely. I was afraid that my interest would be extremely high or that I would end up buying a car that I didnt truly want, because Id feel pressured. All staff was friendly. Would recommend family and friends to do business from this Honda dealer.My financial manager, David was also very polite. He helped me get through the paper work quickly and smoothly, and without feeling overwhelmed.

Review №30

2024-06-25 19:49:14

The process to buy my new Honda was easy and quick. Marcus Ordaz was super helpful and easy to work with. I highly recommend Marcus and Maurice! 10/10

Review №31

2024-06-10 18:16:47

Oscar Rivas the sales manager and Jayden made it happen for me! Was able to get into the car that I actually wanted and gave me a good deal! Highly recommend going in to norm reeves of West Covina and they will take care of you and work with you!

Review №32

2024-04-30 16:51:17

I have been going to norm reeves since I bought my car in 2018. I always get my routine maintenance here. I took my car here on a Thursday, the 25th. Got my oil change, tires rotated and supposedly put in air in my tires. Drove 10 miles the next day. Weekend went by didn’t drive because my husband drove his car. Monday, 3 miles into my drive I get low tire pressure. Went to 2 different tire places across the street from each other and both advised me to get new tires and my tread was at level 3/2. Norm reeves listed my tires at level 4/5 and did not even fill up my tires because I got low tire pressure 4 days later. I called to inform the store manager in the morning and did not get a phone call return from him and someone else called toward the end of the day around 6 pm. The man who called me was very sorry but I never got a call back from the store manager Octavio. Also it still took a half a day from my time when this could have all been avoided during my routine service. I will not return to this location again because they are not doing the routine maintenance that they say they do.

Review №33

2024-03-12 19:29:11

We had a fantastic experience at Norm Reeves West Covina. John Gomez got us a great deal on a beautiful new Honda Accord Hybrid Touring. Plus we were able to return our leased Acura to him and get a check for the value left in the car. We were able to skip the hassle of returning the car to the Acura dealership, and no disposition fee. And we got all of that done in only 2 hours on a Sunday morning. So convenient. Maurice in the Finance dept. was also very friendly and helpful. Thanks again, John!

Review №34

2024-05-06 21:19:19

What a shame, such a disappointment. Dave you failed as the sales manager. Just purchased a pilot about a month ago, my terms on my lease are completely different that what we had agreed on. Dave, jhonny, and the finance department at norms dont answer the phone, text, or call back. Ive had issues since day 1 after leaving the lot. This is my 2nd car here, I was coming back for 1 more car HELL NO, my family has purchased several cars here. No more. Buyers beware. I though I was in good hands.

Review №35

2023-06-10 15:22:53

Everyone was very knowledgeable, helpful and thorough. I want to personally thank Francisco, Rico, and Ibrahim. You guys got me the best deal and I appreciate it. I’m super happy with my new 2023 Honda Civic Sport. Thank you!

Review №36

2024-05-25 19:07:31

Norm Reeves Honda has taken good care of for my Honda Odyssye buying experience. Negotiation was smooth and straight forward and walked away with the car same day. Sales manager and sales person answered all our questions . Financing was easy and friendly. I found some glitches after buying, sales man Kunal Sharma and Service technician person Alex were friendly and attended to most of my requests. I appreciate their cordial and above the line quality customer service. I would highly recommend buying from Norm Reeves Honda.

Review №37

2024-05-21 02:26:26

John Gomez, was the internet salesman. From the start he showed excellent professionalism, and communication. We only wrote on internet and spoke on phone and everything went exactly as we spoke of. I drove off the lot Civic Hatchback Sport with tinted windows and the price we agreed on Thank you again John.

Review №38

2023-05-07 16:24:20

Good experience for first time buying a car here I want thank Miguel Anaya and Ms Morales for being helpful and not pushy like other dealerships. 100% recommend Norm Reeve Honda in West Covina.

Review №39

2023-12-02 16:45:19

Purchased a used vehicle and was treated very well. I had to drive about an hour to get there but it was well worth the trip. John Gomez was bright, helpful and a pleasure to work with. I would recommend them and John specifically to a friend or family member. The sales manager Chris, for having a difficult job, was personable and worked with us on the price. I left feeling like I got a good deal on a great vehicle. Carlos in finance was fast and efficient. The facility was immaculate and I would buy here again.

Review №40

2024-05-28 19:28:38

Steven was very helpful! He showed me the models I was interested in and gave me time to discuss and think over what I was looking for. He was extremely knowledgeable and helpful throughout the entire process.

Review №41

2024-03-23 01:12:47

Norm Reeves Honda Superstore West Covina, made the new car buying experience a friendly and efficient process. Marcus, was a great salesman and helped me get a great deal and into a new Honda. I highly recommended visiting this dealership and working with him.

Review №42

2024-04-20 21:38:24

Marcus was extremely helpful and very easy to work with. We went to other dealerships but we knew Norm Reeves had won our business after only a few minutes.

Review №43

2024-05-26 15:44:57

Still waiting for someone to call me about the mats that go in my car and some touch up paint issues that haven’t Bennetta scheduled yet. But other than that, my salesman and finance manager were great!!! Zaira, Marcus, and Moe are awesome!!!

Review №44

2024-05-21 18:14:07

I called for service and these people here sound like they do the bare minimum for their compensation. No pro active, insight, helpful, type of behavior. Definitely do not recommend to take your car here… I am certain that if you bring ur car for service here.. they will even tell u “pick it up inside, is parked somewhere “ …..

Review №45

2024-02-05 01:55:10

Got our Honda CRV from this dealership. We drove an hour because they had the best quote in town. Turns out they misquoted us even though I asked multiple associates to check it multiple times. They gave me a quote for the wrong trim level. We were ready to walk out, but they made the best out of a bad situation and did what they could to make it up to us. We left with the car we wanted and they genuinely helped us get the best deal we could so I am grateful. Thanks Randy.

Review №46

2023-01-27 16:32:01

My partner and I purchased new vehicles with Norm Reeves Honda, we had a great experience. Miguel and Jacob were very knowledgeable and attentive. Norm Reeves exceeded our expectations in customer satisfaction, thank you! We look forward to being life long customers.

Review №47

2024-03-16 22:25:52

Very grateful for Johnny Lopez, Dave, and Carlos G for taking care of me! They couldn’t have been any more amazing! They worked with me and I was able to leave in a 2024 CR-V! I highly recommend Johnny L. Since he definitely knew what he was doing, was VERY understanding and answered all my questions thoroughly. Thank you Norm Reeves!

Review №48

2023-02-18 16:39:21

Our first time buying a car from the dealer. Our salesperson Carlos was amazing . He was upfront, friendly and very helpful. Didnt make us feel like we were being forced to walk out with a car like other dealers. Buying experience was good.

Review №49

2024-03-06 17:10:15

I purchased a car from Norm Reeves in 2018 and immediately had problems with it. I visited two locations and contacted Honda. I visited this West Covina location because the LED lights stopped working 16 days after buying the car. The service manager said he wouldn’t honor the warranty even with Honda on speaker telling him too. In the end I ended up spending lots of money while having a warranty that listed it as covered to get the issue resolved. The other Norm Reeves Honda in Cerritos slammed my hood on some cables bending the hood then lied about it. I once heard a customer yelling “Don’t trust the thieves at Norm Reeves” I never went back to dealership for service or repairs. Those are my experiences with Norm Reeves. A coworker told me they purchased a used car and found the previous owners mail in the car and had an oil change done and on the next oil change her husband found the same oil filter he put on previously with his writing on it, so she drove all these miles with the same dirty filter she was charged for and that’s if they even did the oil change at all. Stay away from these guy’s.

Review №50

2024-05-15 00:38:21

Bad experience with norm reeves. They are not transparent. Check what your signing and eventhough I did they still did what they wanted. I told them no GAP insurance they said yes you dont have it. On my loan it shows they did add it and now to delete I have to wait 3 months. Also recieved my papers with registration but no yearly sticker. Went to dmv they said Norm reeves didnt pay them as they said they would and now I have to pat them myself. Tried calling and gues what, no answer or nobody available to help. I would not go back to purchase anything with them. Complaining to the better business bureau. Im just a little guy that got scammed from what we agreed to purchase and what they actual did but hopefully complaining to bbb will have record so others dont get scammed.

Review №51

2023-07-05 05:42:04

Incredibly happy with my new vehicle. Wasn’t expecting to be able to leave that day with a new car but was helped by so many great people. Thank you Guy Gordon, Kunaal Sharma, and Bob Alvarez for everything. Incredibly happy and will continue going to you guys whenever we need something.

Review №52

2024-03-07 04:54:03

My stepson leased a civic for 3 years and they told him come back at the end of the lease and we can refinance you or take the vehicle back at no cost with normal wear and tear also within mileage limits. So he went back today and they told him either you buy gap insurance at 995.00 and a warranty 3995.00 or we can’t do anything for you. So basically extorting almost 5000. from him. Warranties and gap are optional items. When we questioned him it was take it or leave it. Pretty shady practices!!!

Review №53

2023-08-09 04:27:16

Worst experience in my car buying life. I have been at the dealership for over 4.5 hours. I am a cash buyer they denied me the opportunity to test drive the car, they didn’t want to honor one of our companies tax exempt status, and then when attempting to put the car into one of our businesses name they decided to tell me I could not. A finance manager told me my cash meant nothing and that I could leave. They also tried to force me to pay an optional $995 fee that I was told was optional DO NOT buy from from this dealership. Oh and I flew in from Sacramento to buy this car a total waste of money….

Review №54

2023-12-28 03:37:22

Salesman John Gomez and Financial Officer Carlos Garcia were the upmost professional people we have dealt with in the automotive industry. Both were attentive and explained the entire process from start to finish. We are grateful to them for making us feel comfortable and confident in the choice of vehicle we selected. We appreciate their hard work and commitment to their jobs. Well done!!!! 100% satisfied.

Review №55

2023-07-09 19:22:57

Steven Holguin was amazing! He made the exhausting experience of buying a new car so easy. I went to a few different dealerships after meeting him once and seeing the new CRV. I wasn’t set on what I wanted so I looked around at a few different cars. Had the worst experience at Lexus of Cerritos and Longo Toyota wasn’t much better. Saw an Acura RDX in Cerritos as well but the cars and the salesmen there, just didn’t fit the bill. We went back 2 weeks later to Steven and he got me the exact CRV I wanted with all the features I wanted and negotiated the price I wanted. He is not pushy at all, is fully invested in you getting what you want without being that creepy sales guy we all hate. If I asked something he didn’t know he never made it up or BS’d me, he was honest and would say he didn’t know and would then find me the correct answer. He also was super laid back on our test drive and made my family and I feel super comfortable, he even welcomed our baby Yorkie (who was in his backpack the whole time) on our test drive. Seeing my Family and our Dog riding in this car is what sold us, knowing we were making the right choice for our Family. I can’t say enough good things about Steven! If you’re in the market for a car, ask for Steven, you’ll see how good he is too.

Review №56

2024-06-15 17:13:10

Mo Haidar was absolutely amazing, he took the time to guide us through the process in Spanish! Buying or leasing a new vehicle can be overwhelming and stressful not at Honda in WestCovina. Mo and Ricardo were ethical and professional through at the process we walked out of Norm’s Revees Honda with perfect vehicle for our family. Thank you both.

Review №57

2023-12-29 05:42:37

This dealership is weird. We went there yesterday looking for a Honda CRV. They didnt have the color we want and so we are open to checking other places. We were assisted by a female sales person, forgot her name, she has an accent. Furthermore, any decent person shopping for a car will not settle for the first deal. We asked for quotes since we are doing our research. We left the dealership so we can think through the quote theyve given us. This morning we finally bought a car at Sierra Honda Monrovia since they have a better deal. The sales lady called us, when we said we already purchased a car this morning she started getting upset. Which was so weird!! So unprofessional. She then asked us how much we paid, where we bought etc. Asking questions that is not even her business. I told my husband to just hang up because she was being erratic on the phone. Very very creepy! Avoid this dealership at all cost. Some of the sales people are weird and all about sales. Plus, youd get a better deal elsewhere.

Review №58

2023-12-09 20:40:40

Thank you Francisco Alvarez, quick and easy, big thanks for taking me in on your day off as a client and getting me into a brand new Accord Sport Hybrid, this location is welcoming and clean hope to come back soon for services, and maybe some day an upgrade

Review №59

2017-01-31 17:18:08

Amazing experience from start to finish! I was nervous about what I was going to encounter (based on bad experiences at other dealerships) but I was pleasantly surprised! I had heard good things about Norm Reeves Honda, but the quality of service and relaxed atmosphere blew me away! Our salesman Ryan Lucas was honest, transparent, and took the time to explain everything to me (and my dad) so that we understood clearly and let US decide what we wanted to do! There was no pressure, and I felt like he genuinely cared about what was best for us and worked really hard to make us happy! Beyond that, our finance manager Patrick Lucas was also AMAZING! He made the process of closing the deal and signing the paperwork so effortless, and he too seemed to genuinely care about us and our investment. I left with a joyful spirit and lighthearted mindset, SO HAPPY with my beautiful new 2017 Honda Fit! Its absolutely GORGEOUS and I will forever be grateful to Ryan and Patrick for their incredible efforts and dedication to genuine customer service!!! Im definitely sending all my friends and family looking to buy a car HERE!! And Ill tell them to see Ryan Lucas!Thank you Norm Reeves Honda,You have made a life-long customer out of me!

Review №60

2024-04-07 05:14:25

I paid this dealership $150 for a diagnostic on my my 2013 Accord V6 after all dash lights came on and stayed on... they diagnostic was bad ABS Modulator.. I asked if there was a diagnostic code, they said no.. they just came to the conclusion based on troubleshooting tips they go by.. they werent able to get the part for 4 years of Covid... and would avoid me when I called to get information.. luckily. I found the Module Repair Pros in Ventura and they repaired My faulty module, but not til I went to a Honda/Acura specialist mechanic for another diagnostic (at half price of the dealership) because they needed diagnostic codes that the dealership didnt provide. Im Glad to say that my car is clear of faults today, but no thanks to this dealership..

Review №61

2023-07-08 15:21:00

Nixon and Ryan helped me pick my dream car.They were so helpful and I did not feel any pressure to buy that day. They did offer me some options but really wanted to make sure I was happy with the car I picked. It was a quick and great experience!

Review №62

2023-08-10 19:27:54

Went for a detailing appointment and they hardly did anything after 1 hour and a half of waiting. Not only that, but they left some residue on my rear window. This Honda Dealership has been unreliable so far coming from my experience. This is stress that no one needs to endure. The most I’ll do though is to just leave this review for awareness. Hopefully y’all will have a better experience than mine.

Review №63

2024-05-27 22:24:56

Johnny and Danny were professional and straightforward with us. Ultimately, we were able to come to a price that worked for all of us. Thanks for the hard work!

Review №64

2018-09-11 19:30:09

After my car was totaled in an accident I decided it was time for an upgrade and Im so glad I ended up at this Norm Reeves location. Carlos Garcia was very helpful in getting me set up with the exact model I wanted for a good deal, even with me being a first time buyer with no credit. He was very transparent and patient as I made calls to my trusted sources and did research through the process. It took some time but was more than worth it and I definitely recommend asking for Carlos Garcia. He is very sincere, thorough, and wont mislead you into anything you dont want or cant afford. He does everything in his power to get you exactly what you want on their lot and I will forever remember his name.Thank you Carlos Garcia, youre a legend!

Review №65

2024-01-15 01:43:58

If I could leave a 0 I would. Very unprofessional with the way they handle appointments. My partner and I schedule an appointment with Thanisha to see a car. The day of the appointment they even called confirming and everything to make sure we were still coming to see the car we wanted. We drove almost an hour to this location and when we arrived they made it seem like it was there but once they took us outside they said they sold it. They didn’t bother giving us a call or anything. It’s very disappointing because we had an appointment they could’ve at least called or sent a text but they didn’t. Also found it very unprofessional because the manager was even laughing about it in our faces. Once again I’m deeply disappointed with this location.

Review №66

2020-12-01 05:18:21

THEE place to buy a car, hands down. I submitted an online inquiry for a new 2020 Honda Civic, and had the fortune of working with Gabe Torres. I had my new car within 24 hours of submitting my inquiry!Gabe contacted me and I told him the budget I had in mind with the features I was looking for. He got the exact vehicle washed and ready for me to pickup and made my budget work out perfectly. I stopped by the following day and was in and out of the dealership within an hour. This was my 3rd car purchase and I was initially very hesitant to buy another one because I had been badly hoodwinked at both Toyota and Nissan. Toyota bait and switched me and didnt give me a car with a backup camera, and Nissan gave me a lemon which I had to sell. As you can imagine my anxiety to go for a 3rd try, but with Gabe helping me 3rd time was the charm! He was also super nice and respectful about me saying a quick prayer for my 3rd car purchase (as you can tell I was very superstitious and wanted this car to be THE one LOL). Ive had the car for about a month now and I cant imagine my life without heated seats and the LaneWatch camera. Im so thankful for my quick and hassle free experience. If youre looking for a young guy who just gets it and takes the anxiety out of buying a new car, go to Gabe Torres, hes amazing and very knowledgeable. Also special shout out to the guys who washed the car, I couldnt believe the sparkle on this vehicle. Its been an absolute dream to drive, thank you to Gabe and the team at Norm Reeves Honda West Covina!

Review №67

2021-09-07 22:53:09

Almost 5 stars but if only Jimmy Tang did not forget to hand us the spare key, they would have 5 star from us. He promised to make it ready today, Tuesday 09/07/21, but he’s nowhere to be found, what a j*%#, as per conversation-leave it @ the front desk for faster service. Thanks for the lady who assisted me.

Review №68

2017-02-26 22:14:42

Very pleased with my new baby!!😊😊 Ryan, who was the one who helped me with the purchase, was very patient showing me different options and letting me test drive different cars to help me decide which car to go with. The finance manager, Patrick was also very helpful too! Definitely recommend this branch if youre looking to buy a Honda.

Review №69

2023-03-09 08:40:37

We had a great experience at Norm Reeves West Covina! Our salesman Ricky was patient with us and Amer did a great job explaining all the forms to my son as it was his first car buying experience. All in all, I would buy another car from Norm Reeves West Covina Honda!

Review №70

2023-12-11 23:49:05

I needed to buy a new car and sent an email to Jimmy Tang at the dealership. He was responsive and made sure a lot of paperwork was done prior to me getting to the dealer. He helped the process go a lot smoother than expected. I would most definitely call Jimmy for any Honda purchase in the future. He’s overall professionalism made a positive experience.

Review №71

2024-02-21 17:52:02

The Salesman, Oscar was great! He made the shopping experience so smooth and hassle-free. Overall, I had a positive experience.

Review №72

2024-01-03 16:58:39

Just purchased a new Honda from this dealership, which is the best experience, ever. I would definitely come again in the future. Besides, David is a great man, who is very straightforward and never plays tricks with you. The whole process is very smooth.

Review №73

2023-04-28 18:43:30

My experience with Norm Reeves Honda Superstore in West Covina was more than great. They all treated me with the most all respect in a professional way. Disneyland is not the only place where your dreams come true. Norm Reeves Honda is also a place where they make your dreams come true. I am planning to come back and by my wife a new car in a couple months for her birthday.😏

Review №74

2023-08-25 02:20:32

Thank you to this Honda! Every person we spoke to was nice and helpful in many ways. Francisco was my sales agent and he was amazing. He answered all my questions, helped me choose the right car, and showed me all options. At the end, he did everything he could to get me the best deal on a rainy day Sunday and helped get me the car on the way out. Francisco and the manager Chris offered a few great perks, and the finance guys got everything in order so we can sign everything back to back and not have to wait for anything and got me out of there with my new Honda HR-V! Even the service team when I went to get my protection kit added on was quick and helpful and amazing! All across the board Honda has been great!!!

Review №75

2021-04-09 19:18:10

First time at Norm Reeves, and I was impressed. A huge Thank You to Jason and his finance team who made this car buying experience easiest. I looked around several dealerships for the used car Honda Civic and ended up to get the zero-mile car here instead. Jason was the one who always keep asking me how’s my research car. He communicated everything to me and was available through email at anytime. From the email to in person meeting, Jason was very friendly, patient, professional, and not pushy at all. No high pressure sales tactics.Norm Reeves is doing great job! Thanks for this amazing car buying experience!

Review №76

2023-06-29 13:53:46

Just purchased a 2023 Accord at Norm Reeves Honda. The Accord is Car and Driver 10 Best - 37 times winner. Got exceptional service from VIP Specialist Mr. KUNAAL SHARMA & Finance Mgr BOB ALVAREZ. They went out of their way so that I could leave in a new Accord. No sales pressure tactics. Super friendly. For the best price and service, please give them a call. Por El mejor precio y servicio, por favor; busca senor Sharma y El jefe senor Alvarez.

Review №77

2024-06-20 16:56:46

Moe made this whole experience worth it! He handles the finance portion so if you make it to him, you’re in good hands!

Review №78

2024-03-30 17:29:32

The Honda team at Norm reeves Honda West Covina was informative, kind and helpful they made the purchase of our new vehicle Easy . Thank you to our sales rep, Angel, for helping us with our purchase.

Review №79

2024-01-22 18:43:09

I had a great experience with Armando. I recommend him! He kept it real with me all throughout the process and helped me get a solid deal on my first car

Review №80

2020-03-05 02:59:24

They send me a letter for a recall safety for the air bags. 1 1/2 reasonable time waiting. Very friendly people. Theyre very professional.And I enjoy coffee & tea when I was waiting. Also I saw this little cute Honda the fisrt model 1970 😄 cute little car.

Review №81

2023-02-26 17:10:48

We had the best experience ever of buying a new car. John Gomez is an amazing sell’s person. He would do everything possible to help you getting the car loan.

Review №82

2018-11-05 08:59:38

I’m very thorough when it comes to researching and buying a car, so I’m pretty hard to deceive. My problem has been finding a dealership that doesn’t waste my time or try to BS me. It’s insulting and if I’m making a purchase this large I want to be able to trust who I’m doing business with. I found that and more here at Norm Reeves West Covina. Sam Romero was more than helpful, honest, transparent, and most importantly, trustworthy. Jason was also very fast, honest and upfront. If you need extra help with setup or questions he is definitely your guy.I went to two other dealerships before purchasing here. Norm Reeves Irvine was terrible, the first salesman that contacted me didn’t work there the next day and I was passed off to three different salesman who were very flakey but promised a great price. Shams was the one I met with, but his lack of knowledge, difficulty with numbers, and obvious deception caused me to quickly ask for my keys back and leave. I immediately drove back out to West Covina to buy it there that same night. The difference was so apparent, my decision became quite easy.Not only would I buy here again, I would trust sending my mom here. Which is saying a lot considering she is far too trusting and easy to take advantage of. I’m very happy with my decision and appreciate any business like these guys who operate at a higher standard. Thank you!

Review №83

2023-12-26 20:42:48

Very good experience. Shahnaz came out to help us as soon we got there. My daughter knew exactly what she wanted, they didn’t have the car she wanted but they got it for her that same day. Three days later we went back to get me a car because they took such good care of us. Go see Shahnaz she is very helpful and knowledgeable

Review №84

2021-10-24 04:49:59

For it being my first time buying a car, Kevin Rivera made it such an easy and enjoyable experience! His customer service went above and beyond to make sure I was well attended to. Highly recommend him for your car buying experience. Overall, this place had a welcoming environment and provided the best offers- I have no regrets.

Review №85

2021-07-08 20:54:31

I had the best experience as always getting my 2018 Honda Clarity serviced. It was so quick & easy. This was my regular service due being performed at Norm Reeves Honda in West Covina & I couldn’t imagine going anywhere else. Thank you & see you next time! 😃

Review №86

2024-01-29 16:58:40

We deeply appreciated Jasons assistance in the leasing process. He is knowledgeable and provide balanced information during the consultation.

Review №87

2019-12-21 19:38:35

Happy with Armando Garcia and with Norm Reeves in general. Armando greeted us pleasantly without being overbearing during the whole process. The pricing was fair and straightforward. We didn’t waste anytime getting paperwork done or about costs. I’ve never had a better experience at a dealership than here. Highly recommend everyone to ask for Armando, sweet and honest!We had to take our car to CarMax thereafter but he offered solutions. Saving so much time!!!!!! Thanks Armando, we owe you!

Review №88

2024-03-20 21:16:39

I had a great experience with Toni. Everything was smooth and professional.

Review №89

2020-10-13 17:31:59

First time buying a Honda and I couldn’t have picked a better dealer. They had the vehicle I was interested in and worked with me to make a good deal. Stan is a wonderful person to experience car buying with and made the process a success. The experience with all the new technology made the process quicker, easier and smoother. I would definitely recommend Norm Reeves Honda West Covina.

Review №90

2023-10-09 12:23:26

I don’t know why this dealership has such great reviews. One of the worst dealerships we have ever encountered. First, I got in touch with a salesperson via text. All our communication was through text no phone call. I told him specifically what we were looking for. He had us come out twice to the dealership and made an appointment with him and he was never there! First time we got there no one was helpful until we spoke with a random car salesman and the car we wanted wasn’t even available. The second time when speaking with the original salesperson he said to come back it was available. Again he wasn’t there and his manager gave us a female salesperson who was clueless to the features of the car. She was literally on her cell phone the whole time we were with her. Again they didn’t have the car we were looking for because even though it was shipped to them it was damaged and they couldn’t let us see it. The salesperson still has the audacity to contact us several months later asking if we were still interested in purchasing that particular vehicle. If I could give this dealership 0 stars I would.

Review №91

2024-01-11 21:58:31

I recently took on a lease, intending to buy a 2024 Honda HRV EX-L in late October. While my experience was fine up until I signed the paperwork after the paperwork for the deal was signed, I experienced numerous customer service issues within the first month that, quite frankly, I believe were unacceptable and poisoned the entire Honda brand for me to the point were after this car I will never be purchasing a vehicle from Honda or any Honda related brands such as Acura. I have had several issues with Norm Reeves Honda, such as being locked out of using my car despite having the keys in my hand due to the dealer-installed theft system that immobilized my vehicle and screamed at me for over an hour while I repeatedly called the dealer to get help with the car I had just bought from them, Issues with recall information, and issues with the service department where I had to reschedule my appointment to have a bare roof rack installed due to the dealers own incompetence. My first issue came from the dealer-installed anti-theft system. While in a busy strip mall on November 29th around 5 pm, I could not start my car because of the Anti-Theft system Norm Reeves installed, and the alarm went off for about an hour while I tried to get help from the dealership to turn my car on. I called the number on the roadside service sticker for the car to try to get help. Roadside service told me they do nothing with anti-theft devices and advised me to call the dealer; I then repeatedly called Norm Reeves Honda with my girlfriend calling them for over an hour to try to get help while being embarrassed because my new car was screaming at us just to be transferred to different voicemails and hung up on by the receptionist Sabrina several times, who finally after an hour of calling being hung up on, disrespected, and treated terribly for over an hour we were transferred to jimmy who gave us the number of the anti-theft system company allowing us to solve the problem within 5 minutes of speaking to Jimmy. The issue I had before the anti-theft system came from the roof racks the dealer promised to install, now I scheduled this install over a week in advance, took off work to take care of this, and was forced to wait over an hour after checking in to be told that Honda never ordered the part and that I would need to reschedule, I rescheduled my appointment for the next day I had off which was veterans day a few weeks later (this alone sucks because I am a veteran myself and had been looking forward to having some time to rest), now a few days before the install I call the service department to ensure they have the part, go in early the day of the install, and my girlfriend and I waited around 4 hours watching my car sit in the sun not move, I went to ask what was taking so long. I expressed my frustration reasonably, explaining to the service manager that this was the second time coming in for this issue, and after that, they installed the rack within an hour. A few weeks later, I went to install my snowboard racks on these roof racks. I found that they installed the racks incorrectly and that the way they installed them made it impossible to get a snowboard on the roof. I take the rack apart and have it disassembled and reinstalled correctly within 15 minutes. The final issue I have experienced with Honda was around recalls and a problem with the rear defroster. Around the same time, my new car had an issue with the anti-theft system. I found out that Honda issued a recall with a stop sale of all HRVs due to an improper weld on the front seatbelts; I spent a few days calling Honda Corporate and Norm Reeves to try and find out whether or not my car was safe and to get the inspection to figure out if my car was safe while finding out about this recall I also found out about an issue that several hundred owners experienced with the prior year model where the rear glass is exploding while parked due to improper installation of sealant.For your own sanity you should avoid this dealership. Good luck.

Review №92

2023-09-03 18:50:38

Definitely an AMAZING EXPERIENCE working with the folks over at Norm Reeves in West Covina, CA! Sabrina got back to me right away after I submitted interest in the New 2023 Honda Accord Hybrid Sport and Jason was able to make everything all go as smooth as can be! Everyone at the dealership was super friendly and the overall atmosphere was very welcoming. Ill definitely return for any future purchases!

Review №93

2023-07-09 15:25:20

Ricardo was great! Very patient and informative. Moe was also a pleasure to work with. Thank you for helping me get my dream car!

Review №94

2023-09-20 17:04:44

Really amazing experience. I usually dread buying a new car with all the back and forth Let me check with my manager stuff. It was so much better at Norm Reeves West Covina. We agreed to a price before I came in and it was locked in, no issues and no problems. I enjoyed working with Sabrina, Randy and Jacob and highly recommend them.

Review №95

2023-01-19 06:09:47

I had an unbelievably great experience at Norm Reeves Honda in West Covina. As a first time buyer the process was quick and easy, appreciate the service from Armando, Moe, & Erik.

Review №96

2023-06-26 17:00:29

Great experience with Armando, helped us get everything squared away and no haggles. 10 10 would do it again if we needed another car or could afford another one :)

Review №97

2023-06-20 16:35:29

Very Friendly,Jimmy Tang, Great job man and Moe thanks bro for helping me out for my Experience at first time at the Dealer want to come back again 😀😀because you guys did a great service. Thanks guys

Review №98

2023-02-27 03:10:23

Amazing customer service! John Gomez answered all my questions, made the process stress free and easy. This is my second car purchase from them. Thank you for all that you do. Will keep coming back.

Review №99

2023-12-29 01:50:36

Very bad experience! Wasted my time driving all the way to the place. They agreed on a number through email prior to my visit, but they didnt acknowledge that number when I was there. They tried to raise the price and add a bunch of useless aftermarket accessories. The sales manager is very rude. Highly recommend everyone to avoid buying car from this place. Very disappointed.

Review №100

2024-02-23 00:07:28

I leased a car (2021 CIVIC) from here, and my lease is about to expire, so I asked one of the agents Kunaal Sharma if there was an extension, and he answered no. delivering misleading information is disappointing; Ive been going here since 2016 for my accord, and the type of inaccurate information theyre delivering is unacceptable because theyre probably simply trying to make a sell.

Review №101

2023-08-07 21:08:50

Very friendly people working here, they worked with me to make it possible for me to afford a brand new car. Not your typical sleazy dealership energy. Of course they are trying to make money but they worked with me and I am grateful to Randy who was very patient and helpful. He walked me through features I didn’t even know the car had in a tutorial at the very end of the night when he was probably exhausted. Amer was a pleasure to finish out the paperwork with, so personable and warm. He also really worked with my budget to offer the lowest possible coverages for insurance and warrantees etc… very happy with my new accord hybrid EX-L and it’s amazing luxury features!

Review №102

2023-09-27 17:23:10

I recently had the pleasure of purchasing a 2024 Honda Accord Hybrid from Norm Reeves West Covina and I can confidently say it was one of the most enjoyable car-buying experiences Ive ever had. The salesperson I worked with, Shahnaz, was incredibly welcoming, easygoing and immediately made me feel at ease. She answered all my questions with patience, ensuring I understood every feature and detail of the vehicle. It was clear that she genuinely cared about helping me make the best decision for my needs. She didnt just treat me as another customer, but rather as a friend.I am beyond thrilled with my new Honda Accord Hybrid and the exceptional service I received from Shahnaz. I cannot wait to refer my friends and family, knowing they will be in excellent hands!

Review №103

2021-09-19 15:26:39

Tiffany was our saleswoman and I was in and out within 2 hours and that included the transfer of my old lease and the buying of a new one. What I really appreciated is that she was able to get the feel for the individual experience I was wanting to have with the whole buying process and coalesce that into a totally professional and enjoyable time at Norm Reeves. My wife and I left very happy and will be back in 3 years for our new lease! Thanks Tiffany!

Review №104

2023-06-12 18:57:39

Francisco was awesome to deal with! We leased a 2023 Honda Civic Sport and couldn’t love it more!

Review №105

2024-05-22 01:39:55

I was looking for a specific car that I had seen online. I spoke with Jimmy Tang in sales and he confirmed it’s availability. When I arrived, Jimmy showed me the car immediately and sent me out on a test drive. I loved the car. He immediately returned with my trade in value and we got the paperwork going. Norm Reeves Honda gave me a great surprise with how much they offered for my 2015 Jeep! Jimmy did a great job handling the sale. I was handed over to finance, where Gabe finished the paperwork and found me an unexpectedly low APR. He made all the numbers work and was great to talk to. All in all, I was there for 2 1/2 hours, not a long 6 hour day of haggling and frustration. This was a very comfortable and quick experience and I’ll be back when the time comes.

Review №106

2024-01-19 08:19:00

Had my car serviced there. Told service writer my TPMS light was on. I told him please check my tire. He said no problem found. Next day tire low again. Went to another place. Found nail in tire. Patched it for free.

Review №107

2023-06-19 17:32:40

Very smooth experience!!! We went there at 10am and leave before 1pm. Sales Jason really helped us deciding which car fits the best for my parents. The entire team including financial department was super helpful and welcomed us when we first step in the door! Highly recommend this Honda dealer to those who wants a new car!!

Review №108

2023-12-22 22:49:17

Great experience with Oscar! He was wonderfully helpful, has a great personable attitude especially when purchasing a new car that can be an anxious process for most people.

Review №109

2023-04-19 16:32:35

My wife and I were in a jam and needed another car ASAP. We are aware of the stress that comes with buying a car and the haggling and lengthy negotiations with some dealerships. I decided Id choose Norm Reeves Honda in West Covina. I had researched the vehicle prior so I knew exactly what I wanted. We were greeted kindly by Jacob. He was very professional and patient with us through the process. I kid you not, we felt at home at Norm Reeves West Covina! Jacob did not give not ONE negative thought while helping us. I have bought cars at multiple dealerships before but this experience was by far the best! We were in there at about 415 and out at 730!! Unbelievable. We got what we wanted and at a great, affordable price . We are exceptionally happy with our purchase. Id like to personally thank the two gentlemen, Jake and Jacob who made this one of the best experiences ever!! Gentlemen, I nominate you both to run for president! Your service is by far the best quality and were happy to have been able to purchase our vehicle from you guys!!! Surely the GOAT 🏆🏆🏆

Review №110

2021-05-22 04:17:51

Got the grey Honda Clarity back in 3/14/21, several dents as pictured, tree sap, several areas to the point that they had to send it to the shop for a week. I spoke to the general manager Mr. Balouev and he told me I would get a rental that this didnt reflect their business model, I go over and I get the blue civic as pictured, still with the dollar signs, a used mask in the passenger side and expired temporary tags that expired in January. (this happened Mid March) so I took it and just took some pictures for my record.Then I go pick up my car and now the finance department, Mr. J. Dababneh, calls me, texts me and emails me to go signed a new contract because they messed up the original contract, I was like really, how do you messed up a contract? I was busy so I had him overnight me the document and I returned April 12th (yeah almost a month since I got my car and they still didnt have the right paperwork).Fast-forward to today, 2.5 months later I still have not received anything from Honda, no statement, no account reported to my credit report, no license plates, NOTHING! I texted, emailed, and left voicemail to the finance guy Mr. Dababneh, and NOTHING.I emailed the general manager and NOTHING, so I decided to share my experience with people because this does not reflect their rating on this site. I just cannot believe how inept they can be and its frustrating when you have to be dealing with all of this when this dealer is the one that messed everything up from the beginning.Ive leased 5 cars from them and referred 3 people to them already, will NEVER do business with them again and I will update how long this guys take to fix this problem. Im also filing a complaint to Honda and this dealer.Thank you for reading my post and please take your business somewhere else, definitely dont deserve your or my business.

Review №111

2021-08-15 17:25:15

I was in the market for a vehicle for about sometime and looked around several dealerships. Norm Reeves Honda Superstore West was the best Honda dealership in the San Gaberial Valley I visited. A huge thank you to Andrew Brown in Sales and the finance team who made this car buying experience easy. The staff here is amazing, friendly, and very informative. Gave us a great and understanding deal for a 2021 Honda Civic Hatchback. Very happy with my purchase and how the process went. Will recommend Norm Reeves Honda Superstore in West Covina!

Review №112

2017-03-27 16:24:44

I had been talking to Phillip for a week prior going in the dealership. Asking question about the vehicle and was always made feel comfortable . This dude is straight up and he worked with me when I bought the car. Over all everyone at norms West Covina is helpful and have great costumer service. John at the finance dept broke everything down for me to easily understand. Great team work and I will be back for another purchase guaranteed.

Review №113

2023-10-31 16:10:34

The most polite, helpful Sales people!! Randy your awesome. I went to other Honda dealerships nothing compared to Norm Reeves Honda. They have the best prices in Southern California. Go to Norm Reeves Honda the best deals. Thank you you all are awesome!!!!

Review №114

2023-07-22 15:31:10

A few months back we met with Marcus to inquire about a Civic Si. He was extremely kind enough to show us options and we decided we would think it over and return at another time. A few days ago, I decided I was really interested in purchasing a CRV. We asked to speak with Marcus and he showed me the options he had in stock and gave us alternative options if we chose to wait for a different trim or color vehicle. When he showed us the car we could test drive, I loved it. I decided to take it and Marcus was really kind throughout the entire process. As a first time buyer, I was nervous and anxious about the kind of experience I was going to receive. And his kindness and patience was extremely helpful and made the process as smooth as possible. We will be returning with Marcus for the Si at a later time, as we thoroughly enjoyed our experience with him.

Review №115

2023-08-26 16:24:35

Jimmy treated me like a family member with respect and honesty. The price for the car was way better than other Dealers and I am super happy with my new car. All of the employees including the managers were very helpful and worked with me to purchase the car at a price that I could afford. The negotiation of the price of the car was painless since Jimmy is a straight shooter, right to the point and he didn’t waste my time. Thank you for the great service rendered. ArmidaG.

Review №116

2023-09-10 20:17:21

The moment I walk through the door Nixon was polite, confident, professional, knowledgeable, and patient. He made my experience of buying a new car a great one. I appreciate the long hours of assistance, and patience. I cant thank him enough but he is truly excellent at his job and Norm Reeves was blessed with a diligent associate.Thanks Nixon

Review №117

2023-08-26 22:24:14

David Ochoa is on their best sales associates. I started communicating with him regarding a specific CR-V hybrid I’ve been eyeing on 05/17/2023. We had to pause our communication due to escrow. He was never pushy about the sale & when our escrow closed and my husband and I were ready, he was able to procure the care I wanted 12 hours after talking to him over the phone. Great customer service all the way through!

Review №118

2021-01-31 19:13:22

We had a great experience with Mo at the Norm Reeves Honda Superstore in West Covina. He has exceptional customer service and goes above and beyond to keep his clients happy. Mo is extremely friendly and helpful, he made our first car buying process very easy and simple for us. My little sisters started getting hungry and Mo went out of his way to bring them snacks and water, Mo is the best salesman there. Thank you Mo!

Review №119

2023-06-21 02:43:07

This was the best car buying ever! Our salesman David Ochoa was incredible. My wife and I are so happy we chose Norm Reeves Honda.

Review №120

2024-03-06 16:58:38

Moe and Ricardo were very helpful and friendly.. Overall made me feel welcomed! Appreciate their services during my visit 🙏

Review №121

2022-01-30 23:08:48

Car Salesman Jimmy was very knowledgeable and friendly in making my purchasing experience a very smooth transaction. This was our 2nd time there . I purchased the 2022 Honda Insight EX. Beautiful and very economical vehicle. My wife had purchased a certified used car the 2018 Honda CRV EX-L back in October 2021 with Jimmy’s help it was unforgettable experience. My wife and I definitely recommend Norm Reeves Honda superstore West Covina and ask for car salesman Jimmy, He will definitely take care of you.

Review №122

2024-01-16 18:27:00

Johnny Lopez was the sales consultant and was knowledgeable, super friendly. The whole experience was fast and incredible.I would buy from this dealer again!

Review №123

2023-07-24 05:12:59

Buying my new 2024 CR-V Hybrid car at Norm Reeves Honda was a great experience. The store manager, Chris, was so welcoming and friendly. Steven H. in sales was a true professional and quite knowledgeable about Honda vehicles. Steven was so attentive and helpful throughout my shopping experience. Before leaving the lot with my new car, Steven helped me connect my phone to the navigation screen, program my seat, and fix the side mirrors. I received excellent customer service at Norm Reeves. I am excited about joining the “Honda family.”

Review №124

2023-05-22 22:26:04

I visited Norm Reeves Honda recently to take a look at new vehicles. I was warmly greeted by Miguel who seemed friendly and willing to help. After looking at a few Honda Accords we test drove the Accord Hybrid Sport. Of course it drove amazingly. We arrived back at the dealership where we crunched the numbers that were going to work for both parties concerned. After doing the final paperwork with another excellent person named Mo I was able to purchase my first Honda. Thank you so much to the staff at Norm Reeves Honda for making my car purchase as easy as possible. Very much appreciated.

Review №125

2023-08-31 22:24:03

Marlon was very knowledgeable and willing to answer every question or find out the answer. He listened to me and wasnt pushy. He texted me when a car arrived that he thought Id like. Miguel spent about 4 hours helping me and beginning paperwork. Moe explained all the paperwork, which is significant. Its been only one day so I need time to explore all the features. So grateful Norm Reeves West Covina had inventory to show and nice workers.

Review №126

2023-07-09 15:23:35

Randy, the internet sales manager, was great. Never once did we get any sort of pushiness or pressure from him about our purchase. And fortunately, we felt that the sale price of the vehicle was fair so we didnt have to haggle at all. Andrew, the finance manager, was also pleasant to deal with. We were in a bit of a time crunch and he was able to get us in and out as quickly as possible. This was a really good car buying experience overall.

Review №127

2023-07-12 02:29:49

Miguel and Armando were amazing! They were incredibly helpful and made me feel very comfortable. As I came in with an open mind and was not too sure what I was looking for, Miguel took the time to show me all they had to offer and was incredibly patient. Never once did I feel rushed or pressured to make a decision I was not ready for. For my first time financing a vehicle, I couldnt be happier with my experience!

Review №128

2023-05-14 15:17:55

Let me tell you.. this dealership has given me the best experience when I was there yesterday interested in a particular vehicle. From the very beginning of entering their dealership, to the entire process leading up to getting my keys. They were VERY courteous, professional, and straight forward in trying to offer the best deal. Shout out to their sales manager Gorge and Gabe and even the Finance guy! (Sorry I couldnt remember his name), but they were amazing throughout my entire experience! If you are in the market, please make this dealership one of your 1st stops, because trust they will treat you right!

Review №129

2023-08-28 15:19:33

Giovanni was a patient and helpful associate that helped me buy my 2023 Civic Hatchback EX-L. I am so happy with the car and I’m super grateful for this location giving me the most excellent service and deals. It’s a tough time to buy cars right now, but Norm Reeves West Covina made it so much more easier AND affordable. Thank you guys so much!

Review №130

2020-11-03 19:52:21

Extremely disappointed in Honda and the Norm Reeves Superstore. I dropped my Honda off after it broke down on the side of the road. I filled out the drop off form, talked with a service assistant, and left my keys on the dash, as instructed. It was busy, so I understood it would take a while until my car was looked at. I was reluctant to take my car here, as dealerships are KNOWN to overprice their parts and services. But, I needed the care and excellence I thought only dealerships could provide. Four days later and I had not received a single call. Twice I inquired, over the phone, what the status of my car was. Both times I was told my car was being worked on and the mechanics assigned to it would give me a call. Enough was enough. I drove to Norm Reeves Honda Superstore to find my car sitting in a new parking spot, unlocked, with my keys on the dash. After talking to a service advisor, Anthony, we realized my car was never processed and was sitting unattended for four days.I am appalled at the lack of care. If the car was able to start, I wouldn’t have been surprised if a stranger drove off the lot with it.The assurances by service representatives over the phone that my car was at Norm Reeves AND being worked on were baseless. There was no accountability for my vehicle nor responsibility toward me as a customer.The only reason I am giving two stars is out of optimism. The Honda brand has always been strong and Anthony assured me that my car would be taken care thoroughly and quickly. I will likely update the review to one star after I see the exorbitant bill dealerships are known for.

Review №131

2017-09-03 23:31:09

I had bought a pilot here yesterday, Mr. Jason Fang is a good guy, he give me some useful advice and I have a very good purchase experience. Highly recommend. BTW,they are on sale during Labor Day.

Review №132

2023-10-05 13:38:24

I would like to thank Jesus Garcia and John Salama for stepping up and helping me finalize a deal that was set-up by the internet guys. Was originally set to meet with Randy and Chris but they were no shows. John was able to find the deal that was worked out the prior evening with Chris. When I arrived I was introduced to John, who in turn called Randy and asked him if he was going to come in and close the deal and from where I was standing in the showroom I could hear John say, Nope hes not coming in! John then asked Jesus to take over and he did an excellent job in explaining the process step by step. The whole process took about three and a half hours. Record time if you have ever bought or leased a vehicle. Thanks again to Jesus and John for your customer service. Five stars to you two. For Randy and Chris who I expected to meet and close the deal and it was a good deal, 2 stars.

Review №133

2023-08-14 04:33:27

Had a great experience at this dealership. My family worked with Marlon to get a new Civic. He was knowledgeable, friendly, and professional. Everyone we interacted with at the dealership was very nice. Very glad I got my first Honda here.

Review №134

2023-11-09 17:08:06

I cannot express enough my gratitude to John SALAMA and Rickly FLORES for the exceptional service, assistance, and genuine care during the purchase of a car for my mother. They went ABOVE AND BEYOND to ensure that ALL questions were answered, and provided the BEST deal. Their level of customer service and attention was nothing less than AMAZING! Thank you John and Ricky for your extraordinary assistance and for making my Mom the happiest I have seen her with a new car. THANK YOU!!!

Review №135

2023-10-12 22:27:18

Desiree was such a great help with helping me getting the vehicle I wanted. She went above and beyond to get me a deal that was workable around my budget with the credit score I had. She was persistent and was friendly throughout the whole process

Review №136

2023-11-21 16:04:20

I waited 2 months before posting this review so that I wouldnt be so angry. On labor day weekend, 2023, I searched for a specific color/trim of Honda Odyssey online. The dealerships closest to me did not have my color/trim in stock. The West Covina store responded right away to my online inquiry and were willing to sell it to me at a fair price. When I learned the car was in transit, not in stock, I told them I will pass BECAUSE I DIDNT WANT TO DRIVE THERE TWICE (more than an hour each way w/ traffic). The friendly sales person asked if Id come if they delivered it, and I said sure! So I get to the store, they dont have it in stock as expected, and we fill out some paperwork and leave a deposit with the expectation that they will drive the car to us, we will test drive it, and then we will complete the paperwork to purchase the car AT OUR HOME. While I am out of town the next weekend, I get a voice mail from the nice sales person asking me to come into the store to finish filling out the paperwork... and I am vey confused because I explicitly said I DONT WANT TO DRIVE TO WEST COVINA TWICE. I left a voice mail for the manager, and finally spoke to the manager Monday morning. I told him that Norm Reeves wasted my time if they had me drive to West Covina to leave a deposit, and require me to drive there a second time to fill out the paperwork. He responded that they did not waste my time BECAUSE I was able to secure a hard to find Odyssey. So now my dilemma ... was the exact color and trim important enough to swallow my pride and drive all the way out there again to get the car? NO! I cancelled my order, and fortunately for me, I was able to drive off Goudy Hondas lot with the same color/trim/& price about 4 hours after hanging up with Norm Reeves West Covina. Of course, I had to take some vacation time to complete the deal. So, be aware that Norm Reeves may change their mind about delivering a car to you.

Review №137

2023-08-22 17:01:15

Went in to dealership to purchase car for daughter and had a great experience with salesperson Jimmy Tang. Made sure he explained all features of vehicle to daughter. Our experience with Jimmy was so great that we ended up buying another vehicle for ourselves. He made sure our we were happy from beginning to end. Great and knowledgeable salesperson. Thanks for all your help Jimmy. We will be sure to refer our friends and family.

Review №138

2023-09-04 19:13:33

Johnny was super helpful and quick, kept it a buck with everything, and was super transparent with all the deals. The entire staff was super welcoming and warm, and by far was the best deal, customer experience, and value Ive ever had in buying cars. The finance person was also super helpful and funny, and the entire car purchase experience was pleasant.

Review №139

2023-10-06 22:38:56

I honestly debated to write this as my first review reflected a good experience at first. I wish I could go back and change my decision with working with Honda. It’s not about the car as much as it is about the employees. Yes they’re kind & want to close a deal with you and I will not misjudge the individuals who helped me with the lease. However, as soon as I left the dealership with the car the service was very unsatisfactory. The first issue was regarding my warranty. I was told I was going to get a call back and never did. I ended up getting a hold of someone who verified I was still good to go for the warranty. Now, I had been questioning when I was going to get my license plates as I still only have the paper ones they give at first. Keep in mind it’s been 2 months since I got the vehicle. I called the DMV and they informed me that Honda had never put in an order for that to be processed for me and suggested I call the dealership to get it situated. I’ve been trying to get a hold of managers, and the sales people that were involved with the lease. No call back and every time I get transferred it goes to voicemail. This is honestly very frustrating and makes me second guess why I even went through with it. You live and you learn but I probably won’t ever work with Honda again after this purchase is completed

Review №140

2023-11-30 04:42:37

My first experience wasn’t good at all but I ended up meeting a new sales agent Shahnaz and she was amazing! Shahnaz was thorough and honest about everything! Her personality is beautiful, If you go there I definitely recommend her.Thank you again!!!

Review №141

2017-02-09 16:49:10

My husband and I had the best experience. Guy, Juan & Eugene were very helpful, knowledgeable & professional. They took care of us as quickly as possible and walked us through our transaction. We look forward to dealing with them again for our future car needs.

Review №142

2019-12-09 18:04:49

I have been looking for used Honda Civic for my son. I stopped by to the Norm Reeves Honda Superstore in West Covina about three weeks ago to inquire on a vehicle. I was greeted immediately by Francisco Alvarez. Not once did I feel pressured or was given the run around. Francisco was amazing and took his time to truly find what I was looking for. After several months of looking around at different dealerships, it was the great customer service that brought me back to this dealership and purchased a 2019 Honda Civic. Thank you Norm Reeves Honda and Francisco Alvarez for the amazing and professional experience. You have a customer for life!

Review №143

2024-06-29 16:38:43

Very honest, friendly and efficient in completing my needs and delivering the vehicle I wanted

Review №144

2023-06-18 20:21:20

This Honda center has great customer service. Miguel was very patient with my families I do have a little kids even though the process was a little bit long. He tried his best to go through it really quick. I also loved that the dealership had an area for kids to watch movies.Thank you, we love our new family vehicle!

Review №145

2024-01-04 17:16:08

Went in to check out an Odyssey, went out with a new one. Andrew never pressure me on getting the car and the negotiation was straight forward. I am satisfied with my purchase.

Review №146

2023-08-14 16:01:05

My experience at the Honda reeves in West Covina was exquisite. Carlos Garcia helped me get my first car in no time. Going from what I originally better car and deal. Carlos went above and beyond to help me. Aside from that Moe the finance manager helped me tremendously as well. He was super kind and helpful getting me coverage for my vehicle. If you ever come here, I recommend asking for Carlos Garcia and Moe to help.

Review №147

2023-09-11 16:47:47

We came in Saturday to test drive the Ridgeline and my wife and I were treated amazing by Carlos Garcia and anyone we spoke with for that matter. Were never pressured to buy and they answered all our questions.At the end of the day, got the deal we wanted, and we did buy the truck. The paperwork was handled in record time by Andrew Brown who was also Amazing and very helpful.We are very happy with the service and the whole experience.GREAT JOB, Norn Reeves Honda West Covina!

Review №148

2023-10-14 14:49:14

VERY DISAPPOINTED. . Be careful before you sign anything. We agreed on terms and when it came time to sign, it was changed. I asked for help from Steven, the salesman. All he did was lie. I spoke to Christopher Dau, sales manager, he was even worse. He told me To bad it’s funded. Very unprofessional. I no longer trust them and this was my 3rd car. I will definitely be sharing my experience with everyone I know.

Review №149

2019-05-30 16:45:44

Although there are 15+ Honda dealers closer to me I decided to drive over 60 miles to this location because I was really satisfied with the service and price I was getting from my dealer Renjie. Renjie went out of his way to accommodate me and my wife and was never pushy making the sale. He was very pleasant to work with and I am glad he was my dealer.The buying process was smooth, no games, and none of this back and forth on negotiating (which I encountered a lot getting quotes and talking to many dealers through email). Ive done extensive research prior coming in and I know what price I was willing to pay and we both agreed on the price. The rest of the staff we encountered was also great. We are very happy with our brand new 2019 Honda Accord EX and hope we can do business again in the future!

Review №150

2020-01-05 01:43:02

Jason Fang is the best sales I have ever encountered, extremely efficient and sincere!He helped me to drive Odyssey Elite home in just a short time!Buying a car is no longer a long wait and endless negotiations!

Review №151

2024-02-02 16:59:19

Jimmy Tang was extremely responsive and easy to work with. I would go back to him and Norm Reeves Honda next time I buy a Honda!

Review №152

2023-01-23 21:29:16

We were able to negotiate and talk things through. They helped me understand as well as made sure to earn my business. I was able to walk in and out with a brand new car in about 4 hours. They helped me find a good interested rate and helped me understand everything that was listed in the contract. Ill definitely come again with future buyers! Thank You Norm Reeves Honda!

Review №153

2023-08-24 15:47:14

I had the pleasure of doing business with Carlos Garcia who helped me trade in an old lease for a new lease. Carlos and his manager had no problem with taking time and care to find the best possible outcome for me. They both worked very hard in putting together a new lease that fit my budget perfectly. Thank you Norm Reeves!

Review №154

2023-10-01 15:36:54

It was a great experience to buy my first car at this location! All the staff members were really friendly. I was referred to Randy, and he was amazing. He answered all my questions I had about the car and more. I definitely recommend going to this dealership for your future car purchases.

Review №155

2024-06-01 18:23:36

John from internet sales was awesome, he answered all my questions. Along with Carlos from finance.

Review №156

2023-05-07 15:19:59

The wonderful way that they treat upturn from the moment you walk in the door is amazing. They are definitely willing to work with you. Angel was so helpful, understanding, and patient with us. We are so grateful to have had him as our salesman. He went beyond to help us and was not pushy. Thanks for converting us to HONDA owners.

Review №157

2023-07-26 16:32:05

Norm Reeves is one of the BEST EXPERIENCES Ive ever had when purchase a new or used car. Im very pleased with each person I came into contact with, all professional and personable! My every need was met! Thank you Norm Reeves. God bless you all. Sincerely Ms. Terri Love ❤️

Review №158

2019-03-19 17:57:42

Great customer service. Jerry was very willing and eager to help. George helped clarify questions and concerns my father had. I love my brand new 2018 Honda Accord.

Review №159

2023-06-12 16:10:56

Just make sure you print out the price you see online before going into the store. Textbook used car buying experience. Some little mistakes on paperwork that had to be corrected. Things like wrong dates and forgetting the vehicle was a certified and asking me to sign the wrong line on contract. Honda employee had to rifle through paperwork to find that it was certified. Not a big deal, but the overall experience was not good. They really set the tone when they increased the price on me from the time I called to check availability to me arriving at the dealership within the hour. Their attitude was pretty dismissive about the situation which led to me being on the defensive. I do want people to know that the car was a good price.Edit: to the Norm Reeves employee who responded to my review. Please show that you care and reach out to me. You have my number in all my paperwork. I shouldn’t have to work that hard to give YOU my money and business. Your response just shows how much the customer has to work to buy a car from you.

Review №160

2023-04-17 15:36:20

Had a great experience at Norm Reeves West Covina considering the market right now. The sales guy Jacob Dababneh was awesome! As they say “He understood the assignment”. I told him what we were looking for and gave him an exact number. Not only did they have the Civic I was looking for in stock but he made it happen! Also Jake in financing explained everything thoroughly and was happy to answer any questions despite the fact that we were there on a Saturday after closing! 😎

Review №161

2023-05-09 00:13:36

Johnny Lopez greeted and took care of us during our recent car shopping. The hassle free/ peace of mind shopping experience granted by him was far beyond our expectations. The manager along with the financial team were amazing! I highly recommend this dealership if you’re out shopping for a car.

Review №162

2023-08-07 15:20:01

I had visited 2 other dealerships prior to this one and I was very impressed with the staff and service. I didnt feel pressured at all. Miguel was helpful and answered all of my questions. The manager Chris was great and easy to speak with.I am happy I chose to purchase my new car from them.

Review №163

2023-07-06 23:42:57

My experience was great! Everyone was very helpful. Ricardo and Andrew are awesome to work with. I would highly recommend anyone looking for a new or used vehicle to stop by and check out this Honda dealership. Other Honda dealerships dont compare.

Review №164

2023-07-14 15:15:09

Brought my mom here to help her purchase another CRV as her previous one was totaled in an accident. We were helped by Manny Alonzo and Moe. They were both friendly, helpful, got us a great deal, and best of all, met our budget! Will definitely recommend to anyone looking for a new or used vehicle!! :)

Review №165

2023-06-24 16:09:31

Great dealer! We have always been Toyota drivers but my brother wanted to take a look at Honda. Miguel greeted us and was so helpful, very patient and considerate of our time! This was the 3rd dealer we went to in the spam of a week and truly don’t regret it!My brother left happy with his purchase.

Review №166

2023-06-24 16:00:23

We purchased a Honda Accord with the help of our sales agent Carlos Garcia. He was amazing! He was super friendly and most importantly he was not pushy. He gave us some space, made us feel really comfortable, and was extremely patient with us. Overall, our experience was great!

Review №167

2023-06-30 20:59:11

I’m not one to write reviews but I feel like I have no other choice at this point. Let me start by saying I’ve purchased cars at this locaction previously and had an amazing experience I purchased my sons first car here and 5 stars. However I’ve just purchased my daughter her first car and the experience has been horrible. We bought a used certified civic 2019 I didn’t notice until driving it off the parking lot on Saturday that the windshield had 3 small cracks on it I returned and let the sales team know and they said bring it Monday and we’ll repair it they said it won’t look new but it will look better which I mentioned I would like it replaced not fixed. So I came Monday and then was told I needed to make an appointment because the window guy only comes once a week. Took time off work for nothing then I asked to speak to sales manager who sold me the car. Which he wasn’t much help he basically said they don’t replace windshields on used cars. I made it clear that I would like the windshield replaced if I’m paying $30000 for a car I need it new he said when you buy used card they come with nicks and scratches which I find shocking that they would sell cars in this condition. After leaving the dealer on Monday I still hadn’t received a call for the repair of the windshield I finally called back just today and was told someone would call me. Overall the customer service I’ve received has been extremely bad. Again I want to say that I’ve had a great experience at this dealer but this time it’s been bad. Sad because this will be the last time I come here after this experience. I’m back here to update this review. After being told here in this review to reach out to John I did on Wednesday I emailed him. It’s Friday now and I haven’t received any response from John or anyone. At this point I really don’t know what to do. Truly the worst customer service I’ve ever experienced. At this point I’m ready to take the car back.

Review №168

2023-08-20 21:53:08

It was cool the sales guy I think his name was Carlos Garcia, he hooked me up with a 2021 Honda civic sport hatchback and we did the final financing process BUT I did ask if the car comes with floor mats and he said he would get them for me, which he did not and my car was not filled up with gas at a full tank only a little above half. I’m not complaining but just sucks

Review №169

2023-08-22 01:09:04

Feeling completely helpless with this dealer. New buyers beware, and dont buy or service a car here. Bought a new 2023 Honda Accord about a month ago and the issues have been one after another. They have been cosmetic issues, but still frustrating since its a new car. It goes from stained rims, metal/pebble protruding from body of car, scratched panel with dull paint from being scrubbed too hard. Took it in and the protruding metal and scratched panel were fixed. It took a week to fix, but they had to buff paint and repaint it. Still uneasy because the quality of paint will never be the same as it was originally from the factory. As far as the rims, I was told nothing could be done, they are black with white stains. The guy at service attempted to clean the wheels, but he couldnt because stains dont come off. I was told it was brake dust, but from what I know brake dust comes off when you clean your rims, this does not. At this point I was still disappointed but willing to keep the car but after picking up the car from getting fixed (a week later), my husband realized the 3ms on one door were missing, and my center console had several scratches and the black shiny parts of dash and console are now dull in color. Seems like they stained it and tried to clean it, but with so much buffing it is no longer shiny in all areas. I reached my limit, this is supposed to be a new car. I went in to speak to sales manager Chris Dao, and no resolution came from my concerns except that everything will be fixed. Yeah, it might get fixed but it will not be the same quality as it was coming from the factory. The car has been tampered with too many times now. In order to fix the dash/console they will now have to take it apart and mess with my electrical. At this point I am so disappointed in the quality of work that has been done thus far makes me feel like I got a used car rather than a new one. I told Mr. Dao I no longer think its acceptable to keep the car after so many issues and his response was that I would be losing lots of money if I traded it in. I dont understand why I would have to lose lots of money when they sold me a car with so many issues that are not my fault. I asked to speak to the store manager and all I was given was a first name. I asked for an email or phone number and no one could give it to me. I was told to look it up on the website, really!When I purchased the car I had a good experience up until they gave me the car. It was late at night, and was handed the keys, sales rep was nice enough to help my husband connect his phone and explain some features then took off. However, as we looked over the car we noticed the scratches and the metal protruding. We also noticed that the dealer did not wash the car. We tried to look for someone to report this, but there was no one to be found. It looks like they attempted to clean it, but it just looks like they smeared the dirt all over (wish I would have taken a picture). I found out the city does not let them have a car wash so they have someone come in to wash cars ever few days. If they are not washing your car, then they are just scratching it by rubbing the dirt all over as they attempt to clean it before handing over to buyers. I have more issues but I think my review is long enough already.

Review №170

2023-02-12 19:37:24

We are so thankful for the experience we had at Norm Reeves in West Covina. Marcus had great customer service with my husband and I and worked hard to find us the car we wanted. This was a breathe a fresh air after our bad experiences at other dealerships prior to coming to Norm Reeves. This is our second purchase at this dealership so the great customer service has been excellently consistent. Thank you again Marcus for all your help in the purchase of our Honda Pilot.

Review №171

2024-04-11 19:29:27

Marcus was very professional and transparent. Helped me get the vehicle I wanted. Thanks again !

Review №172

2023-02-23 16:21:55

I just purchased a brand new car from here and was helped by two amazing associates: Sabrina and John! John Gomez was absolutely incredible, helpful, and kind. He made the whole experience of buying a car (which is usually really complicated!) so easy and quick. I am so grateful and happy we chose Norm Reeves West Covina! Couldn’t have asked for a better salesman either. Thank you a million times for helping me get my dream car at a great deal!

Review №173

2023-02-19 18:28:15

After quite an extensive search for a car, we found ourselves back where we started, Norm Reeves Honda. Carlos Garcia was an exceptional sales person to work with. He listened to our expectations and not only met them but exceeded them all while keeping us under budget. Carlos was transparent and genuine in his sales and we recommend him highly!Upon financing the car, Moe was also very easy to work with.All in all we are extremely happy with how we were treated at Norm Reeves and are glad to have kept our business in our community.

Review №174

2023-01-27 18:47:12

I purchased my truck online and it was personally delivered by their sales manager, Gabe. I swear I was surprised and shocked and I honestly didnt believe it when he said we will take it to you. I thought he was joking. But no he was here at 7:40pm with my truck. Mara, Ricky and Gabe were super friendly very helpful. Not pushy or trying to sell me extra services. Even though I know I might have come on with an attitude and I explained the horrible experience I had a year ago at another dealer they were super understanding. Definitely recommend for anyone who wants to purchase their next car to check them out. Thank you Mara, Gabe and Ricky for a wonderful experience.

Review №175

2023-12-31 17:42:53

Jimmy is incredibly informative and honest. We purchased a Honda pilot and are over the moon about it. Will be calling jimmy for all of our future Honda needs!

Review №176

2023-05-23 06:35:14

I went to the dealership hoping to walk out with a new car. My salesman, Manuel Alonzo such a big help from start to finish because I got my car! After I got home, I realized the finance contact was off and I immediately went into panic mode. I told Manny my concerns and he listened. He didn’t push us off after this big purchase; he actually listened and I appreciate that so much. Luckily, I went back to the dealership that night to fix the issue. I appreciate the help and honesty from Manny. Thanks!

Review №177

2023-07-08 21:47:23

First time buying from Norm Reeves West Covina Honda and couldn’t be more satisfied. I was literally in and out in a little over an hour. Randy was magnificent. I greatly appreciated his professionalism and straight answers. This led to a smooth and quick set of negotiations. They are not going to play games with you. No gimmicks here, just the best price you will get from any Honda dealer.

Review №178

2023-02-20 08:55:36

Andrew Brown was an excellent salesman! He sold me my dream car and made my first time buying experience a lot more comfortable. My parents came with me and enjoyed his service as much as I did. Thank you for working with us, I’m in love with my new Accord!!

Review №179

2017-10-07 21:17:54

Thanks to Syr Porter we had a wonderful experience. We were able to gift my sonA 2017 Civic LX sedan. Norm Reeves was amazing we enjoyed our time there it didnt take long my son is happy and were happy. thank you Norm Reeves thank you Syr Porter.We felt like family...

Review №180

2023-10-09 00:25:32

Imo they were very pushy and desperate to make a sale and I was not comfortable. While I agree that I needed to make more research on searching for my future car, but they didnt make it easier to look for a cheaper model car and they were very dismissive when trying to find a cheaper option. If you want a more friendly experience, go to Honda of Pasadena.

Review №181

2023-07-27 22:42:06

Amazing experience with my salesperson Marlon C! He did an amazing job explaining the whole process to me and even gave me a tour of the dealership for my future service appointments! I give Marlon a 10/10, Normreeves is very lucky to have him!

Review №182

2023-03-07 01:02:07

They have a reputation for outstanding quality, honesty, and integrity. Ive enjoyed doing business here. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new car. Kevin Ruelas was a great sales man. Answered all my questions and concerns. Would Highly recommend and will be referring friends and family.

Review №183

2023-09-20 02:27:52

Jimmy Tang-an excellent salesman. Immediately understood my requirements and expectations in purchasing a car. Norm Reeves was my 3rd Honda dealer. Didnt spend too much time haggling unnecessarily . I respect Mr. Tangs ability to get things done and relay this to the sales manager. Thank You.

Review №184

2023-02-01 16:58:24

Had a great experience here and Jacob was wonderful! He was very kind and listened to what concerns/needs I had with the car I was looking at. Also the individual who was assisting me in the financing department was also so very kind, I unfortunately do not remember his name. Overall, I felt like I left with a quality car and the quality of employees they have at this location is amazing.

Review №185

2023-11-06 02:42:07

This was one of the best dealership experiences I have ever had. I was greeted at the door by Jesus Garcia who made my car buying experience a rather pleasant one. My mother & I tried multiple Honda dealerships (Goudy, Monrovia, Honda Pros of El Monte WHICH I WILL NEVER GO TO AGAIN, Pasadena) and this one by far was the best. Tammer G and Jesus Garcia really worked to make sure I got the best deal I could get and leave happy. I will be recommending all friends and family members to this dealership and plan on buying cars from here only from now on! Thanks again Jesus & Tammer you guys are the best!!

Review №186

2024-03-21 00:40:26

Norm reeves Honda is the worst Honda out there me and my wife went last Sunday my wife works for Honda corporate so she knows all of the recalls and stop sales going on with Hondas right now and norm reeves Honda tried to sell us a car with a stop sale on it keep in mind it is illegal for them to sell stop sale vehicles or vehicles with recalls on them yet they tried to convince us to buy the car even though it is illegal for them to sell it if you are thinking of buying a car don’t go to norm reeves Honda go to Toyota across the road so much nicer

Review №187

2017-10-10 04:25:03

Manny Alonzo in the internet department provided excellent service. I got the Honda Odyssey in the color I wanted with no hassle and no bait and switch games. It was a breath of fresh air.

Review №188

2023-03-07 22:04:56

After the repeat frustrations & disappointments with Jeep Envision dealerships, i thought i would visit them and see what they have. They were very professional throughout the whole experience, from accurate description of the car to the appointments to responding promptly to any questions including after the sale. Car is terrific, delivery was impeccable, i really had zero complaints about anything. Larvell was my salesman and he is very thorough and efficient. Recommended.

Review №189

2023-07-05 23:16:10

The customer service from Manny was amazing! He knows his stuff and top of that this man is funny. He will go above and beyond to help you in any way. I have never owned a Honda car nor have I ever been to this car dealer. I’m glad I did. Thank you for all you did manny! Your the best!

Review №190

2023-07-25 16:32:06

Everyone from sales to finance were great! With my credit I doubted getting in a Honda. They got me in a 2021 accord! This is my 2nd car I bought from Norm Reeves. And the warranty is awesome! THANKS GUYS!

Review №191

2020-08-07 18:16:40

Randy helped us trade in a car that was too small for our growing family to a car that we can have for several years now. He worked with us on what we wanted and needed to be on pricing. We LOVE our new car! Randy was amazing to work with!

Review №192

2023-09-10 06:27:46

Everyone that I worked with were extremely helpful. Johnny was always available to answer any questions and made the entire process of looking for a car smooth. I would 100% recommend anyone looking for a car to visit Norm Reeves Honda!

Review №193

2023-07-23 06:15:24

From start to finish my purchase experience was pretty smooth. Everyone at Norm Reeves (Desiree, David, Ryan and Moe) I delt with was very helpful, friendly and professional. I didnt feel pressured at any time and I was able to negotiate a great deal on my new 2023 Pilot Elite.

Review №194

2024-03-29 18:14:14

THE SALES STAFF EXCEEDED ALL MY EXPECTATIONS !!! I DID A SEARCH ON THE INTERNET FOR 3 DIIFERENT TYPES OF CARS. ANDREW AT W.C. HONDA WAS THE FIRST TO RESPOND. HE SET AN APPOINTENT JOHN . THE NEXT DAY I WAS ON MY WAY TO LONGO BUT A MGR TEMAR CALLED ME, I SO STOPPED IN. THEY GAVE ME VERY FAIR NUMBERS ON THE FIRST PASS. I WAS SHOCKED, I STILL NEEDED TO SEE THE CAMRY ...THERE WAS NO PRESSURE . I LEFT, LOOKED AT THE OTHER MODELS, DID NOT LIKE THE WAY I WAS TREATED. I RETURNED TO NORM REEVES W. C. HONDA AND PURCHASED . JOHN WAS A GREAT TO DEAL WITH, I HIGHLY RECOMENND THIS GUY. THE FINANCE GUY WAS ALSO EASEY TO DEAL WITH. THE MGR TEMAR IS THE BEST ! I HIGHLY RECOMEND THIS PLACE ...NOT ONLY FOR THE SERVICE BUT ESPECIALLY FOR THE PRICE.

Review №195

2019-10-04 04:02:01

Thank you Norm Reeves Honda Superstore... but a special Thank You to Francisco Alvarez who went above and beyond to find me the car of my dreams. I would highly reccomend Francisco Alvarez as he shows you professionalism, high knowledge of the vehicles interior and exterior and all without over stepping.Thank you again Francisco! Keep going with that excellent work and service.

Review №196

2023-07-02 15:19:32

Marcus did an amazing job in taking care of me, he was not pushy, he listened and made my purchase super easy. Jake in Finance was awesome, there is no other would use in describing his professionalism and attention to detail. Both of these employees did an amazing job, I would absolutely recommend giving this place your business.

Review №197

2018-04-05 03:01:12

Excellent transaction with Mr. Ryan Iaea! He’s the friendliest & trustworthy kind of person that you should look for your next purchase. Highly recommended, no regrets.

Review №198

2023-09-17 00:21:10

Dont be fooled by the 4.7 review. My wife has her car done here for over 5 years. Almost every visit with an expensive problem, they manipulate her into believing the cars parts and services are NOT under warranty when the car is. When they tell you its not covered by warranty, make sure what they are verbally telling you matches what they put on paper work they give you. This place is filled with a bunch of liars.

Review №199

2023-03-31 15:25:39

Great people from David Ochoa and Shaun in finance, I would like to thank Ibrahim, who handled my trade in and and kept communication open with me and answered all my questions throughout the process. I had checked other dealerships around and they were the best price for the new vehicle and trade in. Very happy with the store and will definitely make the drive to purchase other vehicles from them. GREAT JOB EVER ONE !!👍🏻🙂