Nissan of Vacaville in Vacaville

Review №1

2024-02-20 07:37:43

I was unsure of what to do after discovering that my transmission was full of metal shavings when taking my Sentra in for a routine oil change. A gentleman I believe by the name of Nick Barringer was discussing options with me and while he didnt push the issue recommended that I might look into buying a new car fresh off of the lot with no preexisting problems. With that being said I took his advice and he brought me over to another gentleman by the name of Ruben Rodriguez who was very courteous and accommodating of what I was looking for. He showed me a few options, crunched some numbers and pulled the needle from the haystack. He pulls up in a sporty looking 2023 Nissan Altima and it immediately caught my attention. We took for a test drive around town and on the freeway and I just fell in love with the car. When we got back to his office again being the professional he is asked me what I thought about the car and if I was interested in buying. Together we were able to work out a deal that beneficial to both the dealership and to myself and ultimately I drove away in a brand new Nissan and since then Mr. Rodriguez has followed up with me about the car, how it was performing and if I had any questions about it. All in all both of these gentlemen were very professional and went above and beyond for me. Never once did I feel pressured into making a decision I would later regret. I hope this message reaches both of them and their supervisors, thank you Nick and Ruben!

Review №2

2024-04-22 15:48:59

I was actually very impressed with how Jeff handled the situation with my Murano and also showed me what to expect in the future.There are a number of issues that I should be aware of and Jeff told and showed me what are the priorities.On a fixed income I can now set aside what is required to insure that my car will operate properly.Thank you for your assistance and advice.May you always have a wonderful and successful day!

Review №3

2024-06-13 19:43:18

I assured my buddy in buying a new car he picked up a 2023 Nissan rouge the buying process was simple and easy Id definitely recommend this location we drove over an hour just to get to this specific dealer and it was totally worth the trip for the experience they treated us very well here. Thanks to your staff for the easy buying experience Great job. 👏 👍🏽

Review №4

2024-04-24 15:48:50

Nick and David were both so helpful in explaining everything that was going on with my car. He was fair in how the finances were handled and I felt as though I was in good hands. While I waited I was checked on and kept up to date on the progress of my car. The whole team is amazing even the guys that had to shuttle me around. Thank you

Review №5

2024-04-08 19:48:31

The guys at the service department REALLY are honest to what AND when my car will need something! Jeff, Nick and David are REALLY professional, helpful, friendly, and extremely knowledgeable. I HIGHLY RECOMMEND going to them to have your vehicle(s) worked on! They should be recognized for their dedication and commitment to excellence!

Review №6

2024-05-17 13:42:36

I was super embarrassed and emotional when I first brought my car in. I had my new pathfinder for less than a month and I hit a curb and needed a new rim & tire. John was so kind and put me at ease, assuring me everything would be okay and get worked out and in fact it did. He was able to get all of the parts overnighted needed to fix my car and had me fixed up in no time. The service included a free hand car wash and the techs used seat covers so they didn’t get my seats dirty. I liked the free coffee station and comfy waiting area.My ONLY complaint is that they had the music playing really loud in the waiting lobby as well as the TV playing with my favorite show on (law and order SVU) and it was annoying because I couldn’t focus on one sound.

Review №7

2024-02-22 20:24:01

I had incredible service the last time i went to Nissan. I recently acquired an older car because our grandfather has Alzheimer’s and can no longer drive, and we needed to replace the keys. Not only did we have the keys made and programmed within 2 days, they had to be ordered, but they hooked me up on the price and were friendly and helpful. From parts to service, my interaction was impressive. I work at another dealership and i was impressed on the service here at Vacaville Nissan

Review №8

2024-06-18 01:46:59

Very disappointing selling car experience. They just set a price only a tiny little higher than the carmax and even don’t look at your car👍👍they give me an offer even without going out the store to look at the car, very “professional”👍👍 Also we have double checked with them about the highest offer whether they can reach, and the thing is they just cheat us to come and even don’t do a inspection👍👍

Review №9

2024-04-18 00:57:33

I hope the manager sees this. I can’t express my gratitude enough for the exceptional service I have received from Vacaville Nissan. I can’t tell you how many times I have gone to a different Nissan (Hanlees) with the issue I was experiencing. They somehow overlooked the issue for 2 years. Thank goodness when the issue recently with my car got worse, the service advisor Jeff helped get me in and took care of me. The technicians were able to diagnose and fix the issue. I am so grateful that the job was done right the first time and that it didn’t result in me returning multiple times. I am not only blown away at the level of customer service and service performed on my vehicle but also the care that was taken when she was left in Nissans’ hands. My car was returned to me looking better and working better than when I turned her in. She was washed on the outside and vacuumed on the inside. Thank you for communicating and keeping your word. I can’t tell you how important that is. Please keep up the amazing work. I’ll be back soon for an oil change and tire rotation. Until then, I hope not to see you although it’s always nice to see you especially when you consistently treat me like I’m a VIP.

Review №10

2024-04-02 16:18:27

I had contacted several dealerships. Vacaville Nissan was the only one to actually be proactive in assisting me. Mike, my sales rep, listened to what I was looking for, my concerns, etc. I ended up purchasing a new Nissan Pathfinder and that wasnt what I initially set out to purchase, but was definitely the right decision after looking at what I needed and wanted. From sales, to the desk, to finance...a very good experience. I would definitely recommend Vacaville Nissan and will contact them first next time I am in the market for a new car.