Presentation on Map Reviews Nearby

Nissan of Duarte in Duarte

3.9 (199) 1434 Buena Vista St, Duarte, CA 91010, United States

Location on the map

Duarte, Los Angeles County, California, US

Phone: +1 626-305-3000
Site: https://nissanofduarte.com/

Opening hours

Monday:Closed
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:9 AM–9 PM

Edit info

Total reviews rating 3.9

199 Reviews for Nissan of Duarte 2024:

Review №1

2024-03-23 16:36:58

I brought my car in for service and oil change, Edward Gutierrez is always very kind and knowledgeable about the services needed to keep my car running smoothly. I really value his expertise. Also the person(s) maintaining the car’s service is highly valued and appreciated! Thank you Nissan!! K Haggard

Review №2

2024-01-06 23:50:23

I purchased a new Nissan Versa on December 2022. On March 4 2023, while driving, the car stalled and would move just very slowly. Took it to Nissan of Duarte where it was purchased. Fortunately, the car stalled right after leaving the freeway, otherwise a tragedy could have happened. I am very disappointed with this purchase. The told me that they repaired something electrical but a few day later the car stalled again. The car turned up to be a Lemon. Nissan of Duarte refused to pay me back $1,500 for additional equipment they had installed. So I am out that much and Nissan of Duarte can sell the car again and charge another $1,500 to the next dummy who decides to do business with them.

Review №3

2024-05-03 01:06:08

Abraham and Jose !Thanks for helping us buying are new nissan kick, from the bottom of our heart !Nissan at Nissan of duarte, best thing ever!Ever and mayra!

Review №4

2024-02-13 21:19:16

Run away! I wish I could give Nissan ZERO stars. If you want a reliable car don’t come here. Nissans transmissions aren’t good please do your research so you don’t end up like me. My year and model break very easily and they won’t help me. The cost should be 100% free since I’m still leasing the car but nope just for a transmission it’s $4,000 and I’ve been quoted a little less but still way more than I can afford. This car has been my worst nightmare. Thanks Nissan for screwing me over. This car should be recalled!!! It’s so unsafe 😔Update I called about a recall and they gave me a corporate number but all they do is hang up I can’t actually talk to a person at corporate it’s all automated. What kind of service are you all running here???

Review №5

2024-04-11 19:44:55

Xury and Alicia were fantastic help. They listened to what I wanted and were very professional. I went to multiple dealerships prior to theirs and they were the best, by far! I will definitely come back when Im, again, in the market for a vehicle.

Review №6

2024-05-08 05:25:19

Went to this dealership to sell my car based on the big sign they have advertising they’ll give you the best purchase price that any other dealer, I accept the offer they gave me signed papers and left the car, left dealership thinking the car was sold removed insurance and didn’t make payments on it, 10 days later received a call saying to go pick up my car because they’re not interested in buying it anymore because it didn’t pass their safety inspection this is a 2020 with only 24000 miles with previous inspection done in original dealer and no issues found, I asked the dealership for the safety report and it was denied, this dealership is so unprofessional and honestly I think this is not even legal what they’re doing. Don’t buy or sell your car in this dealership.

Review №7

2024-07-01 00:58:06

It’s closed!! It’s weird seeing a dealership full of cars just wasting away…. From what I have gathered there are some legal issues between new ownership.

Review №8

2024-05-10 04:48:09

An absolutely amazing car buying experience! I specifically came to Duarte Nissan because I remember how well they treated a friend of mine when she came to buy her Nissan Xplorer back in 2003.I hate to say it, I won’t name locations, but both places that were considered “Top” Nissan dealerships that I went into asking about a Nissan Rouge, the sales persons immediately pressuring and asking me questions, that quite frankly, were not of their business at that point in time. This is when I remember how the representatives of Duarte Nissan treated my friend, and I drove 50 miles from where I live ti deal with them.Now, I had my appointment for the last hour before they closed and I realized that I was going in late. I called them up and they said: “No Problem, we’ll wait for you”. Well I was coming in from Ojai, and, sure enough, “Murphy’s Law” rained on me: I was with a client who was running late, had to stop to put gas, and to top it off, an accident on the 135 freeway,. It is 9pm, 2 hours after they closed, and they are here taking care of me. I am driving out with a new Nissan Rouge!!!Oh, and did I forget to mention that there was absolutely no pressure on the sales side from Amada? Well let me tell you that everything was so easy and relaxed that the deal happened organically.A HUGE Shout Out to: Andrea, Laurie, & Ernesto, from Nissan of Duarte!-Art G.

Review №9

2023-02-26 03:46:54

My experience was great. I went in and John greeted me. Quickly took me to the vehicle I was looking for, 2023 Nissan Z! They gave me a great deal and purchased my car right away. Extremely happy with my whole experience. I will go back to purchase a car for my son.

Review №10

2024-05-02 03:13:37

Andrea was great very nice and helpful.. thank u so much ... She is so awesome if anybody buys a car they should go straight to her she made it possible God bless you and thank you very much Andrea again thank you, you made it happen you kept your word by helping us you made my mom so happy and Im for sure going to buy my next car there with you guys....

Review №11

2024-03-22 08:33:18

Went to service my car with Felipe Gaytan, my car had 10,000 miles and he tried to sell me almost 900$ total in services (of which at the max $300 wouldve been reasonable for what my car actually needed according to the Nissan maintenance schedule) my car didnt need such as a wheel alignment, fuel injector cleaning and a bunch of others. Be aware when servicing your vehicle in this dealership that these people, at the end of the day, are salesmen. They will try all means to pressure you into accepting services your vehicle doesnt need, pretending they care about you but all they care is their commission. Know which services you need to get before interacting with any of these people.

Review №12

2024-04-08 00:57:37

Decided on come on a Sunday to sell my car and Jake was very helpful and appreciated his honest opinion. He has the best customer service and I highly recommend to ask for him if you want to buy a vehicle.

Review №13

2024-02-27 23:00:10

This is the worst experience I ever had at any Nissan dealership. This is my first time ever at the Nissan of Duarte. They have bad customer service where I wasnt greeted by the receptionist or any of the stuff while being confused on next steps of the service process. The receptionist rudely said “do you need help?”.I do not appreciate the mannerism of this company location, nor was I greeted by any other employees because they were all busy with side conversations. There impression was lousy and unprofessional. Never again.My visit lasted under 5 minutes and wanted to leave immediate once my first impression. Does not care about the clients needs but selfishness.

Review №14

2024-04-28 23:34:08

Johnston was great customer service, Thank you for your kindness.Abraham was helpful also in making this deal happen, we really appreciate your help, and thank you again. We will be back.

Review №15

2023-02-19 17:57:57

I was in the market for an electric vehicle and reached out to Carlos to help me out. I was considering of getting the Nissan Ariya but after running numbers I realized it was out of my budget. Carlos suggested to go in either way to just browse around and see what other vehicles they had no pressure or commitments. They have a huge variety of cars apart from Nissan and I saw they had Volkswagen ID4. With the help of his sales manager Luis, Carlos was able to get me approved for the ID4. Considering I didn’t have perfect credit, they worked with me and I agreed to a deal. I was able to drive out the lot with my new car the same day! 10 out of 10 customer service. Definitely recommend!Been driving my car for a couple weeks now and I love it.

Review №16

2024-04-20 06:59:10

One of the worst experiences I ever had. Advertised car prices are not honored. The sales reps I am working with for couple of days asked to meet in person to close the deal, and when I went there I was told that that sales person is no longer with them.Staff I rude and in professional.

Review №17

2024-04-07 17:30:08

The attention and customer service of Darlene was well beyond great.!! Her smile and attention made me feel very comfortable and treated me like very good friends. Awesome personality.!!

Review №18

2024-02-20 19:53:53

This is my second bad experience at Duarte Nissan. Service department has good people, but they dont give good time estimates on repairs to your vehicle. They tell you 90 minutes to two hours and that becomes four hours. Doing work I did not authorize to be completed. It is a company vehicle that takes approval from corporate. I get that. Additional services that show such as oil and lube should be discussed with the vehicles driver. I always go to Jiffy Lube for that service because they dont take over an hour !!Anyway, if in any way possible I will find another service center that will not be as close to my home, but hopefully they will be more attentative to my time!! Again, only complaining because it has happened to me twice in my last two visits.

Review №19

2024-04-28 16:34:22

I go to this dealership because of Felipe. He is awesome! I appreciate his help so much. He’s kind and understanding and doesn’t intimidate. He should be running his own dealership.

Review №20

2024-01-31 17:23:59

Felipe was a great advisor. Got me in and out.I only have 2 issues with this place. You guys no longer give local people rides and you guys do not wash cars anymore.

Review №21

2024-01-03 18:02:28

I would not recommend this dealership for service. I called a number of times trying to figure out something about a repair and warranty, was put on hold, then was told by a woman I would get a call back in 15 minutes (that call NEVER came), then when I called back the representative said that he was unsure how much something would cost, and had almost zero relevant information. Never tried to get me actual information that would be helpful. Seemed lazy, in my opinion. Seems that these types of places may be taking their customers for granted and dont really care about customer service.

Review №22

2024-01-08 16:09:10

I went in for service and to possibly trade in or sell my car. I was not properly shown various stock of used cars. In passing, a random salesman tried to tell us we would be better off in a new car with little to no information. When a car of interest was chosen, I did not test drive it because I was not sure of the process. This was my first time and the person working with us didnt seem to know either. Negotiations were attempted- then a manager came in and he was horrible. He said it was bad that I didnt test drive it, and he used guilt tripping and other poor techniques. I felt bullied and pressured in a horrible way. I went elsewhere and bought a car the following weekend with a MUCH better experience. The salesman worked WITH me until we reached an agreement. He was not rude like the one at Nissan Duarte. I did not have issues with the service department here, they were kind and professional. However they did charge me $170 just for diagnostic that there was nothing wrong with my car so that sucked. Would not go here to buy a car!!

Review №23

2023-11-05 00:21:13

After searching for days for a used car, we found our new (to us) 2018 Ford Escape S. Danny, Sunny and Sunny helped us every step of the way. They took the time to explain all the little details, helped us with financing, and made sure to share in our excitement. The friendly man in charge made sure we took plenty of pictures, too! 5/5.

Review №24

2024-04-13 18:58:51

Jose and Zury did an amazing job helping me out. I would recommend them to anyone looking to purchase a vehicle. They made the process super easy.

Review №25

2023-10-12 06:17:54

Though Ill give a try even though theirs plenty of 1 stars. All I got is an Oil change going on 2 hrs with a Appointment and Wednesday empty as can be and still waiting. First & last time, thanks Nissan of Duarte big Disappointment.

Review №26

2024-02-21 19:03:36

I came in for a diag on my 2017 Versa that i tried to look at but I could not find the issue, so I took it to Nissan and Duarte and was help by Felipe and honestly I couldn’t be any more happier with the service Felipe and his team Gave me, I would highly recommend ging to Nissan of Duarte for any repairs ! Go see Felipe in service !

Review №27

2023-11-27 00:42:06

Sunny, Danny, Mawan, and Frank all were very helpful and kind. Made the experience as pleasant as it can be. Thanks guys!

Review №28

2023-08-31 23:42:36

I recently worked with Darlene in the service department. She was very friendly and knowledgeable. I appreciated the time with her as She explained clearly what needed to be done to my vehicle. The service was complete in a timely manner. I even got an unexpected car wash! Thank you

Review №29

2024-01-25 03:15:44

Have to say they are the best dealership ever I just got my maxima from there and they were super professional and helpful I got the best deal from them they beat the price I got from other dealers by far. Thanks for the honesty in times like these where it’s hard to find a place that’s honest and professional

Review №30

2023-12-03 21:58:36

I want to thank Nissan of Duarte for making it happen for me, they got me a brand new 2024 Nissan I am so thankful and grateful and very. Thank you to the general manager Marwan he really came through for me. Dani Varela was amazing as well 🙏🏿🙏🏿🙏🏿

Review №31

2023-09-15 02:56:10

I recently visited Nissan Duarte to service my vehicle and Felipe assisted me. Felipe was very professional and did a great job in addressing all my concerns. He was really helpful. Overall I was very satisfied with the service I received. I would recommend this dealership and would ask for Felipe or any of the staff as they seem very helpful.

Review №32

2023-09-19 01:56:49

I have been going here for about a year now. I have never had an issue until today. I had been having issues with my brakes for about a week now. I took my car in at around 10:15 AM requesting a diagnostic - nothing more. Edward Gutierrez usually helps me, and he has never given me an issue. This time I was helped by Darlene. She kept pressuring me to get a full service. I know I needed one but I told her I wanted to wait for the end of the week because I had work at 1:30 PM. I told her multiple times I just wanted a diagnostic. She kept pushing for me to get some service done. I agreed to get an oil change because she told me it would take about 20-30 minutes and she would ask them to check my brakes while they were at it. An oil change shouldnt take close to 3 hours. I told her multiple times I had work at 1:30 so I could not get any major service besides a diagnostic. I trusted her word. I didnt leave the dealership until 1:15 PM. I had asked for my car at about 12:45 PM and she said it was still being held up. Afterwards she told me my car needed $4000 in repairs. She kept pressuring me into getting it done that day. I was already running late and I kept telling her no. She did not respect my wishes the first time. She also wanted me to get on a payment plan for $900 and pay the rest out of pocket that same day. I felt as though she was trying to take advantage of the fact that I was a young girl without a man present. She backed off a bit once I called my father. Darlene was very persistent and did not respect my wishes. I had told her multiple times I had work and she assured me it would not take more than 30 minutes. I ended up being 15 minutes late to work because of a 3 hour oil change. She was so unprofessional. The whole experience was disrespectful, degrading, and felt like a cash grab.

Review №33

2018-03-10 05:43:56

If i could say anything bad about these guys, nothing would even come to mind. They blessed me with an amazing car. I traded in an Infiniti, which I still owed some money on to the finance company, and not only did they pay it off, they hooked me up with the most amazing ride!It took some time, 3 days, but we got it done. First day, just getting the initial financing and agreements together. Also I had to wait for the car to come from another dealership.Day 2, the car is pulled right in the front, all nice and washed, and I was nothing but nervous the entire time. The night before I only signed some pre-financing stuff, like check holds for my down payment, I was just so scared that they couldnt get me financed with the same terms as the night before. Because the system was down and I had to do some non-traditional financing, everything I signed was through a pen pad. But after it hitting almost 11:30pm, the computers were down to do it, but i got to drive the car home that night.Day 3, I had to do the pen pad system. Now mind you, I had to fight through evening rush hour from downtown L.A to Duarte, all 3 days in a row. So I was tired from work, stressed from buying the car and the financing, and I wasnt eating, so I was ultra cranky. I waited about 2 hours to finally go sign the final paperwork. We had to make sure everything went into the computer the right way so there would be no issues. After 30 minutes of working out all the kinks, the car was mine!Now i wasnt too happy that I was called a week later,freaking me out in the process like my financing didnt go through, but it was to sign the ACH form for the second defered downpayment check. i guess you have to sign the form for each check you give them, not just one for the both of them.Thank you, and shout out to Brandon Valdez, my sales dude, Antonio, Flavio my F&I guy and a big GOD BLESS you to Cesar Perez! This dude made everything go down. Also big thanks to Robert in marketing and Claudia for answering my email!

Review №34

2023-05-28 23:50:47

Dani and Lorena were great. They both were very kind and patient...also helpful.I like to do my own service so I most likely wont go there for that.My credit is bad so I appreciate that they helped me get a car. They also gave me a good deal on my trade in. My payment is high and the interest is horrible but I will try to bring it down once my credit improves. I am grateful they gave me a chance to own a new car. It feels good.

Review №35

2023-11-10 15:34:26

I had an oil and filter service done on my car and as always Cesar Luna provided excellent customer service and explained in detail what I needed with no pressure at all. Duarte Nissan is my go to Dealership for excellent customer and service.

Review №36

2024-01-10 18:26:11

Though the advisor Cesar Luna was friendly, accommodating and offered me discount, the waiting and repair time was too long.

Review №37

2023-12-29 14:35:33

Just stopped by the dealership recently and the showroom looks completely different. Theres a new energy and friendliness here and I had a great time test driving some of the cars.

Review №38

2023-08-05 18:25:24

Thank you Daniel and Team!Very efficient, friendly and accommodating.I will be back and will recommend my friends.

Review №39

2023-08-30 18:00:00

Took my husbands car here, and I had an easy experience . The Girl that greet me was Darlene she was nice and patient with me answer all my questions. I will come back to her and my car was clean. Thank you Nissan Duarte.

Review №40

2023-08-17 19:10:44

Costco recommended Nissan of Duarte. Id owned my previous Nissan Murano for 14 years and the 144,000 + miles were without incident. This year I invested $8,000 in repairs which I consider more than reasonable but when the compressor on the AC went out, it was time. I visited Nissan of Duarte to look at a new one. Jose was the salesman. He did a great job of showing me the new Rogue. I received more than what I expected for the trade in and paid cash for the new Rogue. Its another great Nissan product. Thank you.

Review №41

2023-07-12 22:22:06

I would’ve given 4/5 stars for my service today but I had a not so good ending to a great start of service.I bought my Kicks here so I feel comfortable going to the same dealership. Also the service people have always been helpful & have taken the time to build a strong costumer relationship with their customers.I called in the morning for a service request & was able to be seen soon by Darlene. I asked her if they could check an issue that’s been occurring & she stated that they would charge an extra fee and if I went through with their diagnostic, no fee if I didn’t. I told her another dealership did the same & I would check it next time.When I arrived the young lady at the front greeted me & told me Darlene would be there in a moment. I greeted Felipe and Edward & seen Cesar who i usually go to since I’ve bought my car. So I asked if he could help us instead since he’s who I feel more comfortable with.Cesar helped me above & beyond. He went through the database & compared what I did at the Cerritos location & suggested a few other things I should be aware of with my vehicle. He’s always honest & always explains in detail what is what. Cesar let me know that I had extended warranty & some points since I go there often. He even also heard my concerns that I shared with Darlene & said he’d take care of it.Cool, I left got a call a little over 1hr and 1/2 & was told my vehicle was ready.When I arrived I expected to be checked out by Cesar but wasn’t. Instead Darlene handled me. She wasn’t aware of the vehicle extended warranty nor the points.. also Cesar usually explains everything once more & lets me know of the difference in my estimate to the final price. It felt real cut & dry, not the same service I’m use to from the other service people. Was disappointed that the same service wasn’t represented in the other employee.

Review №42

2023-11-25 16:39:43

Based on our recent experience at Nissan of Duarte, my wife and I strongly recommend that you do NOT purchase, nor have your car serviced at this dealership. I spent 1.5 hours writing a detailed review, only to find out I had exceeded the google character limit significantly. SO, the trimmed down version to follow.We are “senior” citizens and purchased a brand new 2015 Nissan Murano SEL in February 2016. We had the oil changed every 3k miles, and brought the car into the Duarte dealership for every recommended factory service, including two CVT transmission services. In September 2023, the car had 54,000 miles on it, roughly 8k miles per year. While driving locally, the Murano suddenly stalled. No shake, no shudder, no transmission slip, simply stalled out. A tow truck was dispatched, the tow truck operator after a cursory analysis thought the car had an electrical problem. We had it towed to our local mechanic and the mechanic saw that the battery was 3 years old, and recommended changing it out. Later that same day, with a new battery, three blocks from home, the car stalled exactly as it did the night before. Luckily, we were within blocks of our mechanic, he came over, jumped the battery and got us to their shop. The car was now running, but our mechanic saw that a CVT transmission code was being reported, and recommended we take it to the dealer. We rented a car, as were concerned that the car would stall again. This is where our story descends into NISSAN DUARTE dealership nightmare. I called the Nissan service department and was routed to “Darlene” a service representative. I relayed what had occurred up to this point, and she replied that it sounded like we needed a new transmission. I was aghast! Service rep recommending new transmission without seeing the car, which had 54k miles on it? My wife drove the car to the dealer, using side streets and luckily the car made it to the dealership. Darlene called me later that day and told us we needed a new transmission, at $8500.00. Besides being in shock at the price, I asked her how a car with 54k miles, with no transmission related issues could need a new transmission and she replied it happened all the time. I repeatedly asked her if she was sure, what her mechanic did to come up with this diagnosis and wanted to make sure that the car was at least checked for an electrical problem. She assured me this had been done and we only had one option, new transmission at $8500.00 I found that there was a lawsuit settled by Nissan in reference to their CVT transmission, so I decided to contact Nissan of America and file a claim. I was called back very promptly from a Nissan America consumers, and offered to ship a new transmission out to our dealership at a 50% discount for the part. The dealer agreed to discount the labor and provide us a loaner car. After 10 days, we picked up our car, and within 48 hours the car stalled out, exactly as it had before two x previously. We were furious and now thought, once again, that we had just put a new transmission in a car that actually had an electrical problem. We had it towed back, Nissan service said that they jumped the battery and the car now was fine? I again made my claim that the entire tran. swap was unjustified. They wanted to charge us another $225.00 to re diagnos. We took the car home and proceeded to shop for a new car as my wife had no faith that the underlying problem had be addressed. The car virtually sat in our driveway at this point. We found a new car w/in 2 weeks, and were on our way to the new dealership to trade in the Murano, and guess what? the car stalled out exactly as it has 3x prior. Towed back in to Nissan, and was now told GOOD, and Bad news. Good news, they found the issue, Bad news, the alternator was bad $1700.0 repair. It is our opinion, based on consulting 3 other independent mechanics, that the alternator was the cause of the stall out all along. We paid the additional money, drove it from Nissan to Subaru, traded it in. DO NOT SHOP, nor have your car serviced at NISSAN DUARTE

Review №43

2024-01-03 21:34:48

My experience was great. Edward was very professional and helpful. He is always helpful and very kind.

Review №44

2023-10-24 22:36:09

While my experience at Duarte of Nissan didnt involve buying a car, it certainly left a positive impression. Selling my 2020 Porsche Macan to Manny, the proficient representative at Nissan Duarte, was a seamless and satisfying process. Not only did I receive a commendable offer surpassing that of CarMax, but the overall transaction was efficient and hassle-free. Mannys professionalism and amiable demeanor were pivotal in ensuring that every step, from the initial appraisal to the final paperwork, was conducted with utmost transparency and clarity. His adeptness in navigating the intricacies of the negotiation, coupled with a genuine dedication to customer satisfaction, instilled a sense of trust and credibility in the dealership. Despite not purchasing a vehicle, the exceptional service I received undoubtedly speaks volumes about the commitment of Duarte of Nissan to foster positive customer experiences. I would confidently recommend their services to anyone seeking a reliable and transparent automotive transaction.

Review №45

2023-08-04 22:12:14

Danny and Sunny did an outstanding job getting me what I needed. They offered great consulting while I was still figuring out some of my finances. I look forward to working with this friendly staff once again in the near future!

Review №46

2023-11-03 06:18:06

I was debating on whether or not I should post this review. My wife convinced me to do it in hopes that by me writing this, I might save someone money, time, headaches and /or your sanity.I have had 2 of the worst auto experiences here at Nissan Of Duarte of my entire life! My first bad experience ended up with me filing a lemon-law lawsuit against Nissan (which was settled out of court). This particular case was very short so I won’t get too deep into it.My latest nightmare with this dealership is very recent….somewhere under 45 days ago from the day this is written.I had a 2017 Pathfinder that had a check engine light on and was making a rattling sound. This vehicle had 92,000 at the time. I realize it was past the warranty so I knew I was gonna pay. The quoted me somewhere around $3,000 to have it fixed. I said yes and it took about 3 days to “fix”. I went in on the 3rd day and they said they test drove it and it’s running great. I gave $700 down and the rest was on a payment plan. I picked up my key…walked outside to my car….turned it over and first thing I notice is the rattling is still there. Seconds later, the check engine light pops up.I go inside and inform the service rep of the issue. She comes out and calls the “master mechanic” who at this point says to leave it a few more days. So I did. I get a call a few days later saying the vehicle needs a brand new engine and quotes me….$17,000!!Now, from the 1st day I arrived there, I had told them SPECIFICALLY what the issues were that I was concerned about. The rattling and check engine light. They gave me the vehicle back THE EXACT SAME WAY I LEFT IT, and now they did not want to refund my $700.I ended up trading in the Pathfinder for a Honda. But of course, the dealership will NEVER lose money so you can just imagine how many fees I was stuck with.I really recommend you avoid this dealership at all cost, but if you do decide to go, please be cautious with the service team…specifically Darlene, who is a 2-face, deceitful, manipulative liar. I feel horrible writing this about another human being but I do not want anyone else going through what I did.I wondered to myself “who trains these people to be this unprofessional and dishonest”?? I got my answer when I met Daniel, the Service Manager. PLEASE DO NOT TRUST HIM!!!! BE CAREFUL WHEN DEALING WITH HIM! I now see why the entire team has the terrible reputation they have. This disgusting, poor and misleading style of service is unacceptable!!! Bottom line, they’re simply just modern day crooks with arrogance and a garbage character.I have recently filed a formal complaint with Nissan Corp and The Better Business Bureau.

Review №47

2023-12-06 01:29:09

While I needed to bring the car back the next morning, Darlene and Cesar took care of my frantic butt. I appreciate all the help I get here - shout out to Felipe too - but everyone here is super helpful and understanding.

Review №48

2023-07-15 04:39:48

My service advisor Darlene is one of the only reasons I would continue to come to this location to have my services done. She is very honest, works with your budget and has a great personality. Thank you Darlene.

Review №49

2023-08-31 22:29:51

Since I got my Nissan. Getting my vehicle serviced with Cesar has been great. Have never had an issue with the service cesar provides. He’s very efficient, very detailed when it comes to explaining the services I need on my vehicle. I recommend taking your car to Cesar in service.

Review №50

2023-08-31 21:52:32

Serviced my car here and I was very pleased. My advisor, Cesar Luna really took his time to explain the issues with my vehicle and went above and beyond. I’ll be returning in the future.

Review №51

2022-10-21 18:36:07

I took my Nissan Rogue for maintenance to Duarte because West Covina Nissan closed. According to the paperwork they gave me, they did a tire rotation and oils change. However, they lied because my tires were not rotated. I marked one tire specifically and to my surprise it was still in the same side. That was my first experience there. Now I had to take my vehicle once again for an air conditioning problem. I took my car in at 8 am and they were doing to give me a time. I decided to go home and wait. It was 4:55pm and no call was made to me. I than called and was told they’d call me back in 15 minutes. I ended up calling then an hour later. They did not contact me. They finally told me they’d call me the following morning at 8 am. The following morning I called them to ask what’s going on since it was 10am. I spoke with Cesar, he got upset and told me if I don’t trust them to go elsewhere. I guess they really don’t want business.I have not had good experience here. Would not recommend. Their lobby is dirty with a lot of spider webs. Unfortunately this is the nearest location to me. I will be looking elsewhere for my maintenance.

Review №52

2022-12-18 16:50:59

I appreciated that I was assisted right away. My advisor knew everything about my vehicle and worked with me. The work was complete in the time he said.They do not have shuttle service, but they did offer to loan me a car.Im so glad I decided to go to this dealership. Service department is great.Thank you.

Review №53

2023-12-10 00:40:48

Today I took my car in for a oil change at 7 30am I had a appointment the advisor Felipe gayton helped me out serval hours passed I had to call at 2 30pm to see of my car was ready when I get there the advisor all he tells me I send you a txt you didnt get it ! Totally disappointed in the customer service

Review №54

2023-10-23 16:31:11

Part 2- came back in to get my car looked at because of the notices I recieved for recalls. I was a little sceptical about coming back in after the shady dealings I had 5 months ago. After my car was looked at they came back with about $2,000 worth of work my card needed, mind you I was here 5 months ago. When I asked why so much they said it was ware and tear. I havent even had my car a year, which I purchased as used with them. I told him I would have to get a second opinion. I explained I was still a bit uncomforable coming here because of what had happened last time ( I paid to have something fixed and left and it had not been repaired) Daniel Martinez told me what was the problem I was getting it fixed today. Which they did, but 5 months later. I also had told Daniel to try and understand how I felt, and how would he feel if his wife came in and they did that to her, his response was I would never let my wife come in here alone. not the response I was looking for but his point was well taken. I then asked him about a charge on my last invoice, which he seemed very irritate by and asked me what I was getting at as he walked away. Daniel had handed my keys and I left. I am aware I owe a fee, When I tried to call him back to tell him I would come in on Thursday and speak to a manager he told me not to ever come back. He had someone call me and tell me they were the sheriffs department and I was not aloud back on property. I called the Sheriffs department and they said they did not have the call on file. Impersanating an officer? I would like a Manager to please call me back!Crooks! Be aware service is also sales, they will try and work you to get something fixed that is not needed. when to get one thing fixed, paid $300, when I was told $187 . DRIVE OFF THINKING IT WAS FIXED AND IT WAS NOT! Called when I noticed it was not fixed, Sales Manager said he forgot to tell me! I was told they fixed something that was more important! I never asked for it to be repaired!

Review №55

2024-05-15 04:44:54

This dealership is closed for business. I called for a service quote, no one answered. I thought they were just extremely busy so I visited without an appointment, turns out its CLOSED!!

Review №56

2023-08-25 23:21:00

Run away !Read the reviewsI took my Nissan to get the transmission serviced then the problems started. Ended up coming back here four times in one month.For them to tell me, I need a whole new intake manifold. when that wasn’t even the part that had any problems. They break it and then they expect you to pay for it.Beware !🤣 Petty Nissan of Duarte

Review №57

2023-12-01 17:48:56

I referred 2 people I thought I would of got a gesture of thanks, I appreciate the help with my 2 family members on 2 brand new versas that frank helped with but Refferal should come with a rewards or something

Review №58

2017-02-11 18:45:53

Top notch customer service! Antonio and Michelle are amazing. They delivered what they promised. Thank you Nissan of Duarte for working with our trade in and getting us a payment we are comfortable with.

Review №59

2023-04-27 23:18:41

Carlos and Luis are an amazing team of sales associates and managers who surpassed all my expectations! They delivered and sold me an amazing unicorn pathfinder with no questions asked and with ease!! I appreciate them and will continue to do business with them!

Review №60

2024-05-02 17:40:52

Amazing nice people. Thank you for the great customer service

Review №61

2022-11-30 03:51:49

Cesar is my service advisor. He was so welcoming, assertive, knowledgeable.Cesar explained exactly what my car needed and they made the necessary repairs and now my vehicle is running better and I feel safer. The Service dept was exceptional Cesar made sure everything was done right! I felt very satisfied with the service I received.

Review №62

2024-04-25 03:32:21

It was Amazing, Mr. Jose R. & Mr. Abraham great helpers

Review №63

2022-08-13 21:02:03

I had left a one star review for this company. They reached out through Yelp and Google asking me to contact them, which I did. They showed that theyre an honest business. While Im sure they made a good profit on the car I bought from them, they completely made up for the complaints I had about the way they do business. The GM, Dan, worked with me to ensure I walked away feeling that Id been treated fairly and with respect.I highly recommend this business as when they do something wrong, theyll work with you to remedy the situation to your satisfaction. They even offered to just take the car back, even though Id signed a paper saying the sale was final and that the car couldnt be returned. What could be more fair than that? I did keep it, but they made adjustments so that I got what I believe is a more than fair deal.Thanks, Dan!

Review №64

2023-07-28 22:43:15

If I could give this place 0 stars I would. I decided this contact this dealer after they advertise that they will be car maxs buy. I submitted the request online and then contacted by Brittany to bring the car in. I scheduled and came into the dealer. I was working with Brittany and her manager and to sell my car to them and that they would be the Max. Thats what they advertise. After going back and forth she assures me that there would be a deal. After waiting 30 mins a Hispanic male approached me speaking Spanish (I am bilingual) but why would he assume I speak Spanish ? My entire conversation with Brittany was in English. His demeanor and attitude towards me was completely sexist. He proceeds to asking me what number I wanted for the car and I told him and he answers, we dont buy electric cars. If you didnt buy electric cars, why would you have me come in, why would Brittany negotiate with me, and why did you just ask me what number I wanted for my car ????? This sales guy was a complete jerk and I would steer clear of this dealer.

Review №65

2022-08-04 01:19:07

I went in for a oil change and Felipe was my service advisor, that man exceeded my expectations to the fullest! He made sure everything on my car was taken care of and he let me know some services were under warranty still. I am very pleased with how Felipe took care of me and my vechicle. He is a great customer service person! I would be doing every service at Nissan and asking for him.

Review №66

2023-08-15 00:13:32

Got approved for a loan from a credit union before heading in, and they still tried to apply me for a second loan even after stating multiple times I was already approved for one! They lied straight to our faces multiple times and would walk away rolling their eyes at us when we didnt want to look at spending more money. Do not trust any of them!

Review №67

2023-08-31 02:00:54

Went in with my sister because she need it service for her 2022 Nissan Altima. Felipe help us out he was great. Answer all her questions and was a excellent experience.

Review №68

2022-10-16 14:53:54

The car service was quick, but when it was time to cash out the person that helped me was in a meeting. I waited 15 minutes for the other agents to try and close me out. Finally, after I insisted she cashed me out and said the original agent would email my receipt. That process needs improving.

Review №69

2023-11-29 01:39:47

Really good service and helped me out with pricing thanks to Samuel Danny and Juan would recommend coming here for a new car !

Review №70

2023-08-31 01:48:43

Great experience! Great survice!. Felipe help me out he was very helpful and answer all my questions. Really recommend him. Will definitely come back again.

Review №71

2022-11-19 00:02:52

I recently took my car in and the service was Excellent! Cesar was a big help. Trusting that service is done correctly to my car was always a worry before taking it to him. He was honest and always making sure I’m back on the road within the time I ask him.

Review №72

2023-02-19 02:11:52

I came in to this Nissan dealership after looking at trucks in their website and getting a call from the finance man saying that he could work with me. I made an appointment for Saturday and after arriving 8 min late I walked and immediately a man in one of the small offices asked me though he did so in a way like he was doing me a favor I said I had an appointment to see a Stephanie. Apparently she had stepped away so he involuntarily walked over to me as I was looking at the new frontier showroom car. He seemed bothered but asked if I needed to see a car. I asked about the showroom car and he went out to grab a sales boy. He walked him in and introduced him to me. When I explained who I was the young man said he remembered who I was and said I had the low score. Pfft.. then he went on to tell me that the new trucks payments were over $600 so he said a used car would be ideal. In all of the years I have financed vehicles every dealership makes every effort to sit you down work with you on at the very least make it seem like they are trying to earn your business. This dealership almost seems to not want to sell a car. Explains why the place was empty on a Saturday at 2pm.

Review №73

2022-12-16 18:10:09

If they had told me at the beginning “we will refuse to do the one thing you want done unless you pay $600 for all of the service you don’t want” I would have walked out then. They didn’t tell me that until after I wasted 4 1/2 hours of my time and $200 on a diagnostics that did absolutely nothing for me. I already took my car to my mechanic. They said my car needed a software update and new engine belt, but to take care of the update first. They didn’t charge anything. Came here. Nissan said they would only do the software update if I paid I pay $189 for them to run diagnostics even though my mechanic already did that. They also said it’s going to take 3-4 hours after the lady at the front desk said it was going to take 2. They didn’t even tell me what it’ll cost for the update itself. 4 1/2 hours and $200 later, they refused to let me get the update unless I paid for them to do the belt, air filter and carbon cleaning but I’d rather have my mechanic do that. I asked if they could just do the relearn so I can take it to my mechanic and she said no, she wouldn’t even tell me what it costs. I asked her to wrap it up so I could leave because my husband needed to go to work and then she offered to give us a free rental if we paid the $600 for repairs. She should’ve offered a free rental 4 1/2 hours ago for the diagnostics! I could’ve gone home and done things but instead I had to spend all that time sitting in the nearest McDonald’s because I was stranded. Worst experience I’ve ever had. I never want to come here again. I’d rather let my car drive without the update than waste any more money on this business that couldn’t even give me the one thing I came for.

Review №74

2022-10-19 02:01:13

I went in on 10/14 just to get an oil change, tire rotation, engine and in-cabin air filter replacement, battery test and multi-point inspection for my 2017 Rogue. When Cesar the Service Advisor showed me the estimate, the in-cabin air filter replacement alone cost 210$ because it came with an evaporation service. He told me it was to remove mold from the A/C and the two services were listed together on a piece of paper as if they had to be done in tandem. I unfortunately didn’t question that enough until I was driving home 10 minutes later. I called Cesar to tell him I didn’t want or need that service (which is only really necessary for driving in humid climates, which I am not, which explains why I’ve never been advised to have this service performed on any car I’ve owned in the last 30+ years of driving) and he said they had already started so it was too late. I have never experienced work starting so quickly when I’ve taken my car in for service there before. It usually takes over an hour for an oil change, which is fine. I understand that cars were brought in for service ahead of mine. Anyway, after much heated discussion, Cesar would only agree to reduce the charge to just the evaporator deodorizer (a “part” according to him) but refused to just stop doing the service entirely as I repeatedly requested. About an hour and a half later I got a call from him that it was done. When I picked up my car, it was still dirty (Car washes used to be included with every service. Not anymore, apparently.) I also received no paperwork indicating that the battery check or multi-point inspection were performed. I’m sure they just wanted to be rid of me for complaining about being tricked. But that wasn’t the worst part. When I got in my car, it smelled HORRIBLE. Like pure poison. Whatever chemicals that were used to unnecessarily “deodorize” my A/C should be illegal to expose to human beings. It’s been 4 days now and I still have to drive with the windows down to keep from passing out. Is this normal? I have no idea. If it is, it shouldn’t be. I’m considering selling my car now, but not to Nissan of Duarte!

Review №75

2023-02-18 18:03:43

Just want to say Felipe Gaytan has great service. I appreciate his genuine concern and his efforts to help solve my issue with my Versa. He helped schedule an appointment and made me feel reassured about the situation.

Review №76

2023-07-22 05:53:00

Great salesman personal and service. Theres so many things I want to say about this dealership. I give it 👍👍 all day,every day. I appreciate it them for their commitment and confert.

Review №77

2023-09-01 00:20:46

I visited not that long ago since my car was having problems and Cesar helped me out and it was a great experience. I recommend others to go and ask for Cesar’s help. I will for sure be coming back when I need help with my car!

Review №78

2022-12-06 18:45:20

This place is a joke! I took my vehicle in for a transmission issue, got it back with a damaged hood, alignment was off, car shook when I hit the brakes. None of this was like this prior to dropping off. On top of that I was looking at my paperwork and they fraudulently documented that they notified me of things that needed to be done and I declined. HOWEVER I was never notified and I never declined. It’s a legal document so ya it’s fraud. The service director Dan is rude! He talks down to customers, cusses at you and refuses to take care of any mistakes they caused. I’ve had to open up cases with BBB,BAR AND DCA. I will not be returning! I have pictures and videos to prove everything

Review №79

2022-05-30 04:21:07

Today as 5/29/22 I was shopping for a new car.I got the best service from my sales person Leo Campos super helpful. Laura the manager was amazing. Joe made us a great deal for two cars. Will definitely be coming back and referring people Nissan of Duarte.

Review №80

2023-06-15 18:32:45

The staff was professional. The vehicle has many features. Some features may not be used. Customers chosen color and space is adequate for them.I has been like 1 1/2 day. Customer might be experiencing buyers remorse. Who wouldnt after realizing a very important feature is absent? Financing a 2022 vehicle with an MSRP of over 33,000.00 (Cost of living). With a trunk that only opens manually 1 way!For the last 4 years: customer has been driving a (higher end model) vehicle 2018 with MSRP of about $21,0000 that had 3 convenient options for opening the trunk.Convenient with groceries, dropping off travelers at busy airports. Carrying a cake without having to place it on the floor or car to open trunk.Changes dont always move forward.Age 45-55.

Review №81

2022-12-15 19:41:02

I took my Versa Note in for service on March 31st, 2022. I have taken my car here since I bought at this dealership in 2014. After service was completed, I got in my car and noticed my radio/backup camera screen was foggy. I called my service tech, Onofre out and showed him. He said it was caused when the AC service was performed. He took it to detail dept but they were closed. He said call and schedule an appointment for them. I did. Detail dept was not able to correct issue. Onofre and his supervisor reviewed the issue and determined the screen could not be cleaned. It would have to be replaced. I have called more than 12 times and have gone to the dealership at least 3 times. Zero calls back. Finally when I called on 10/14 I got some info from Onofre. He said they could not find a replacement part. They have offered $200 service credit to be used however I like. This is not acceptable. This does not help me see my radio and more importantly does not correct the safety concern of not being able to see my backup camera. I need them to fix the damage they caused.

Review №82

2023-08-29 21:19:52

My Service Advisor is Darlene. She is extremely helpful. Always informative and recommending me the scheduled maintenance for my vehicle. Thanks Darlene for your service.

Review №83

2024-01-07 16:22:06

They made the car buying process easy. Everyone was friendly and helpful.

Review №84

2023-08-07 19:41:57

Whenever something is wrong with my car I always go to Fielpe. He always takes care of me and always is there to help. Every time I needed something I always go to him because he always responds quick and always finds a solution. Anytime you need something I would highly recommend you go to Fielpe.

Review №85

2023-11-04 23:43:55

They are not honest and they dont want to serve the customer even if you have an appointment. We had an appointment at 4 pm but they didnt want to take the car back after the lease ended even with an appointment.

Review №86

2023-01-06 00:28:21

Horrible communication. If I could leave a Negative review I would. I had been In contact with the place since the beginning of the day. Told them I was driving 2 hours to purchase a car they had. Explained to them pls let me know if someone else goes In there since Im driving far and dont want to waste my time or add more miles to me vehicle.Spoke with them every two hours to get a call when Im 20 mins away saying the car was sold!To make me feel better, they mentioned selling the car for more than what it was marked for. As if thats going to do anything for me.Dont waste your time.

Review №87

2023-05-21 11:43:39

I was kidnap by Nissan. Seriously this not a joke. I was locked in their building by their employees until I handed over the keys. This place deserves no attention. This event happened in 2020 and I am still affected by the whole incident. I am a military veteran with ptsd and this made me fear for my own safetyI was called by the dealership and tricked into turning in my vehicle. They locked me in the building until I gave them the keys. Do not come to Nissan of Duarte.Background: After leaving the dealership with the vehicle I was called from the bank, and they asked for my address I told them I was driving to my duty station, and was sleeping in my car. They cancelled the loan. Without the dealership telling me this they threaten if I didnt come to sign a new contact that they would report the vehicle stolen. So I went to the dealership to sign a new contract, and upon arrival they brought me into the office, and asked for the keys. When I was suspicious they ran out and deflated the tires, and locked me in the building until I gave the keys.

Review №88

2022-11-22 15:36:17

I have had an issue with my remote start for 2 years they have told me I dont know how to do it. I finally showed them the issue they witnessed and was told it would be $ 150 to reset my keys although it has been happening almost tight after I bought my car. Make sure you know the prices before you get there or they will double or triple the price on you..Wanted to give an update. I tried reaching out to Edward as he replied to this review. I was never able to speak to him I have been told multiple times that he is busy and would return my call. The call was never returned. DO NOT WASTE YOUR TIME HERE IF YOU ARE A FEMALE.

Review №89

2020-05-16 22:08:12

Super responsive to our safety.. made sure we had space and antibacterial wipes for us.. fastest pilot change in the west! +a carwash...

Review №90

2022-12-01 17:57:57

I took in my car to get serviced and was assigned to Cesar Luna. He was very knowledgeable and extremely professional. He made my experience very pleasant and he was easy to work with. I will definitely be coming back to this dealership and asking for Cesar.

Review №91

2022-12-26 20:17:23

Willing to help me with discounts payments and all of thee above! I did brakes, rotors, differential oil, synthetic oil change, and they did it with a SMILE! And most of all the massage chairs made my payment process comfortable! I love NISSAN, but this place really over my expectations! I will be returning and will be buying a new FRONTIER from here! After I service my Armada and TITANS ! Thanks Nissan if DUARTE ! Got nothing but love for you!

Review №92

2023-12-14 00:41:11

Financial department and store manager have not been able to resolve my issue. Noone wants to assist me in $1500 reimbursement. Horrible

Review №93

2019-02-27 20:00:13

I’m giving these guys a five star rating even though the wait time was a little longer than I was initially told. The reason being is this. They charged me for the bracket I need but did the installation for free. I went to the associate and was slightly short with him about the wait time and he was willing to address my concern immediately. The reason I had a long wait time was because after they installed my bracket they put my car through the wash for free as well. Though they probably should have made sure I wasn’t on a tight schedule but they have went above and beyond to gain my trust as a potential customer for service needs, repairs, and future car sales. I will be back to this location. I wanted to write a review to give an objective view into the customer service here at this location because of the multitude of bad reviews. Thank you. I appreciate it when a company goes the extra mile. Frankly, I’m only grumpy because I’m running on 3 1/2 hours of sleep and I haven’t been able to eat anything since 6 a.m. at breakfast. Kudos to your team here at Duarte Nissan.

Review №94

2022-02-28 21:40:38

Oscar is fantastic. He was extremely professional, knowledgeable and courteous. The staff was very efficient and the service was beyond what I expected. They not only changed my oil, but also explained other factors I should consider for future service needs, without any pressure to have additional repairs.

Review №95

2022-12-22 17:56:53

Good morning, when I just purchased my car 3 months again..I took my car in for an oil change “complementary oil change” and the service told me that I had to get the 5000 mile service and all that was on the list for . What $150 - minus the cost of my company oil change. And then he stated you really need to get that 10,000 mile oil change I told him I would only do the 5000 mile oil change. I felt forced to paying for additional cost I just purchased the car 3 months ago….I was not looking to pay any additional money when.I came to get my car serviced…

Review №96

2023-09-01 00:48:00

My service experience was great! Cesar made sure to answer all my questions and was very thorough when explaining the services my car needed!

Review №97

2023-01-25 17:28:41

Cesar provided Great Customer Service with integrity values! Took my vehicle for recall repairs and i mentioned if they can check my cvt transmission. They made repairs and found/fixed my transmission problem.

Review №98

2021-10-31 14:13:54

I bought my fourth Nissan car last night at Nissan Duarte. Leo provided the best customer service I have ever experienced. He was not pushy and negotiated the best sale price. Omar and the general manager also were professional and great to work with. I truly believe the Nissan Duarte team excels in customer service and established a comforting feeling of trust. I highly recommend this dealership.

Review №99

2023-08-31 23:24:01

Drove in to service and was immediately welcomed and helped by Cesar the attention and knowledge was great. Explained everything from the beginning till I picked up my car wouldn’t go anywhere else.

Review №100

2023-03-29 00:14:14

I went to nissan of duarte to buy a car with challenged credit back in 0ctober of 2021. i was helped by a salesman by the name of mark who did everything he could to get me into a car no matter the cost to me. i ended up backing out of the deal cause i felt mark didnt get me the best deal for myself but the best deal for him. so i cancelled the purchase albeit after paying $500 dollars of a $3000 dollar deposit on a 20,000 dollar car that i would of payed near 30k+ for. i payed via a debit card, and to this day i am still fighting for my deposit back. first mark said i have to come pick up a check. not possible i said because i live in another county with no car. now nissan of duarte has no record of my transaction even after i have provided bank statements. it will be 2 years this oct /2023! thieves liars and con artists makes NISSAN OF DUARTE.

Review №101

2024-05-08 19:19:52

Received great customer service from everyone.

Review №102

2019-08-23 15:44:37

Great! staff and most of all really great service manager. I have been going here on and off for years and the New Manager Paul was very friendly, superb communication made me feel comfortable as a woman. Woman always have some anxiety when it comes to getting their car serviced because you think that you will be taking advantage of but Paul made that anxiety non-existing Thank you so much to Paul and his staff for great experience I will recommend all my friends and family to this service department

Review №103

2022-11-30 19:24:28

Took my Nissan Sentra to get serviced last week and Felipe gave me an outstanding service. Definitely made me feel comfortable and at home with his hospitality.I will be coming back for future services.Ask for Felipe !!

Review №104

2024-05-09 04:47:49

I am very happy with the service the service department provided everyone is very friendly and knowledgeable, I am very delighted to continue making business with such of wonderful team . Thank you very much to you all .

Review №105

2023-11-04 23:50:32

Dont go to this dealer and dont deal with them. We drove for about 20 minutes to the dealer and when we reached there they didnt want to help. We had an appointment but they made us drive another 15 minutes to another dealer.

Review №106

2022-09-13 10:03:09

Issaiah, LALA, and Ray worked extremely hard to get me what I wanted! Although, the way my credit is set up, I wasn’t able to leave with the car I initially had eyes on. I let them know what I couldn’t live without and they WORKED to get me those specific things and more! I am overly happy with the service I received at Nissan of Duarte and will recommend you, your mother, and your cousins to buy here! Thank you so much you guys🫶🏾

Review №107

2021-11-27 17:13:21

I brought both my cars to get an oil change and received horrible service from Rudy. He got mad at one of his colleagues and took his anger towards us. he was so rude throughout the whole initial process that I ended up just canceling everything. I’m a long time customer we always come here to do the service maintenance to our cars because my husband feels since we own nissans is best to have them service our cars. And in the pass it always have been great. But this time it was just very disappointing. Next time (if there is a next time) I’ll make sure not to be service by this guy.

Review №108

2022-11-30 03:45:09

Great customer service from Darlene. I felt like she treated me as a family. All my questions were answered and my car was fixed. I had time to go and pick up my kids from school on time.

Review №109

2022-12-28 16:55:31

I was unhappy about the cost of the service, I thought it was very expensive however, Felipe took the time to explain everything that was done and he assured me it all needed to be done. Overall, I felt Felipe did everything he could to provide outstanding service! He was very kind and thorough

Review №110

2023-03-23 02:50:57

I was nervous to come, but Carlos and Luis made me have the best experience! They both worked really hard and got me an awesome deal!If you come here go with Carlos

Review №111

2022-12-29 19:54:50

Felipe is the best ! My Versa has only been serviced at Duarte Nissan. I consistently receive quality customer service at this dealership and am happy with the care they take in keeping my car on the road.

Review №112

2022-11-26 17:42:54

Edward helped me and was super nice, professional. The service I requested was even shorter than the amount of time estimated. This is now my new place to service my car.Update on August 3, 2019:Michael Daw is very helpful, courteous and professional. He even followed up with me on his day-off. Because of his dedication and his genuine desire to help, I came in with full intentions of just getting oil change, and walked out with two more recommended services, brake fluid and coolant services. Hes a definite asset to your team, and would highly recommend his service to other people. I would go back to Mic hael all the time.Update November 25, 2022Edward Gutierrez is very thoughtful! He found out that I work nights and that I have not slept yet when I dropped off my car. When I picked up my car, he left me two Red Bulls on my passenger seat. This is top notch service!

Review №113

2022-10-19 21:17:38

Bad experience they are not doing there job properly. We took our Sentra for problem unable to start they said change battery check alternator and they said everything is good. But when we arrive home and the next morning we need to start the car going to work it won’t start. Did they tried to check everything? Or just change the battery then done?

Review №114

2019-09-13 23:22:23

I always try to schedule my service appointments in the early morning to avoid the rush. I recently went in and the new service department manager, Melvyn, welcomed and checked me in. He was respectful, helpful and accommodated all the requests I had. I needed to get my 9000 service check up and went in early so I can make it to work on time. As promised, he managed to get my car done on time with everything checked out, even a noise the car was making. He made sure I was informed of all the work done and sent me on my way. Made it to work on time. This location just got my business for sure.

Review №115

2024-01-03 04:13:12

My Advisor Edward was very knowledgeable and helpful. I will be back for ALL my services.

Review №116

2022-11-20 02:34:14

César Omar Luna was great. He has great customer service skills and made sure my car’s needs and problems were met. He is a great asset for the dealer. 👍

Review №117

2023-08-31 01:56:19

Felipe is a good friend and service advisor, I was in and out with everything I needed, I highly recommend Nissan of Duarte and make sure you go see Felipe Gaytan!

Review №118

2022-11-16 00:00:14

Edward Gutierrez, my service advisor for almost a decade displayed exceptional customer service skills with me on my service visit on November 14th. He is honest and I trust him with my car. I live over an hour from the Nissan of Duarte. I only trust Edward with my car. Edward is a professional. He is hands down the Best Service Advisor. Edward is a very valuable asset to the Nissan Motor Corporation and to the Service Department at the Nissan of Duarte. I strongly recommend Edward Gutierrez to be your service advisor.

Review №119

2017-09-01 03:00:02

Staff courteous & professional. Bought a great used car for an awesome price. Took in for service was happy with results.

Review №120

2022-10-16 23:32:39

My Service Representative was very helpful in answering my questions regarding my Maintenance Appointment.I am new to this area. If was somewhat difficult to navigate to Service Department. There is limited signage at this Nissan Dealership location.

Review №121

2019-08-22 04:32:57

Our overall experience was better than we had anticipated. Our salesman Tim, was very helpful in explaining every detail of the car and helped me set up personal features as well. He was very kind and accommodating, the best car salesman I have every dealt with in my life. The sales manager made sure we left happy and that I was absolutely satisfied with my new car. I will definitely send all my friends and family to this dealership.

Review №122

2022-01-29 19:20:37

I usually service my vehicles at West Covina Nissan, but saw a coupon for this location and decided to give it a shot. We’ll I was sorely dissatisfied. I don’t know if me having a coupon turned off service advisor, but I was not treated well. I noted how well he treated the young lady ahead of me and thought what a nice guy, until I was right in front of him and he wouldn’t even look at me in the eye. When I returned to pick my vehicle, the gentleman was nowhere in sight. I paid and was never explained if everything was done correctly or whether I would need other services soon. Not a good feeling. Won’t be returning

Review №123

2023-04-22 03:26:22

Jordan Rabadi was very helpful in purchasing my first car. I was really nervous but he assured me that he would make it happen. Nissan of Duarte is where you want to be!

Review №124

2020-02-29 23:53:57

First time servicing my car here since the one closer to Alhambra closed. I had the choice of Glendale or Duarte and decided on Duarte since it was a bit closer to my work. Dean was my service advisor and he was very efficient and knowledgeable in handling my service. I did a major service and the entire process was seamless. The complimentary shuttle was convenient and great. They ready to go within 5 minutes after Dean finished. For a Friday drop-off, I thought they would be busy, but got lucky.Later, I got a call from Dean and I had to leave my car overnight since parts will arrive next morning. They offered to shuttle me back when the car is ready but I didnt need it since it was a Saturday and my wife could drop me off. Anyhow, when I picked up my car, I went in, Dean went over the service, paid, and Dean pulled my car up and that was it. Simple, smooth, and excellent service - couldnt ask for more and will definitely be back.

Review №125

2023-10-25 18:46:43

Bunch of liars an Scammers, DONT do business here, Fianance adds extra stuff to ur contract, they wont help at all with any questions, VERY RUDE Employees, I REGRET buying my car here,

Review №126

2023-04-22 18:09:15

I went to get the car on 0 apr and specifically choose the car which have 0 apr. I git car came home. Next day they called me that ban denied and I have to pay 5.5 apr. It really felt like fraud to me. I returned the vehicle I got from them.

Review №127

2022-11-17 18:11:55

Very disappointed. Bought my Nissan Quest in October 2013 at Duarte Nissan. Purchased with a promotional deal of free lifetime oil changes as long as I own the vehicle. All of my maintenance annual and unexpected, has been with Duarte Nissan as a loyal customer knowing the cost is most likely higher. Suddenly without warning on Monday Duarte Nissan is no longer honoring my free oil changes without any explanation. Shame on Duarte Nissan.

Review №128

2022-07-11 04:36:22

Nissan of Duarte has an excellent customer service care, every time I use their service they really care about the customer. The employees are always respectful and they always put the customer first. I would recommend this dealership to others in the future when they need repairs .

Review №129

2022-08-03 02:50:34

I bought my car here when I was 18. I always come to Duarte Nissan for service and to this day I have had nothing but great experiences. My car needed major service and the service department ordered the parts and gave me a rental at no charge whatsoever. I appreciate the honesty and great service I always get at Duarte Nissan.

Review №130

2020-09-28 03:38:29

One of the best car buying experiences I had today with Leo Campos, Internet Sales Manager, at Nissan of Duarte! Very thorough, calm, no pressure sales guy, answered all our questions and worked with our budget. Didn’t keep us too long at the dealership and made us feel comfortable from beginning to end. I will definitely buy another car from him and will be referring my friends and family to Leo. Thanks a lot for everything!

Review №131

2023-03-28 13:05:38

Edward Gutierrez my service advisor is wonderful, honest and always helps me with anything I need regarding my car. Nathan to Duarte is the best place to take your car to get serviced. They are all so honest. Thank you in Nissan of Duarte!!

Review №132

2023-04-13 16:14:05

Upon arrival for a recall service was given an upsell of $2400. Then attempting an upsell of 800. Also there was a salesman creeping around the waiting area in the service dept, which felt super sleazy.

Review №133

2023-08-31 05:01:13

I had great service from Darling, we were pleased how helpful and a great listener she was. Great customer service. Thank you 🙏

Review №134

2021-08-17 06:13:14

Zury was great! She asked what vehicle we were interested in and she delivered! She showed us different options and once we decided on a vehicle, we test drove the vehicle and she made the deal happen. She is awesome! Also, I appreciated the fact that Zury didn’t try to sell us on something we didn’t want! She knew what we were looking for and she made it possible! Also, the finance process was great and we appreciated the finance manager staying late to accommodate us! The team at Nissan of Duarte was great and we couldn’t be happier! Thank you Nissan of Duarte! ❤️

Review №135

2019-10-13 23:09:45

I was looking into another Nissan vehicle as my next car after returning my Rogue and I end up coming to Nissan of Duarte because they had really good promotion. Leo Campos helped me with everything. He was so patient with me and answered all my questions that I have. They gave us a good price and took care of my rogue. I’m glad I came here!

Review №136

2020-02-15 19:47:28

I was impressed with the professionalism of the staff while I explained what my Frontier 11 needed. They also explained to me problems with my vehicle that I didnt even know I had and gave me his honest feedback on the situation. This dealership is really thoughtful about their customers; not like those Crooks at Puente Hills Nissan. I would never recommend them to anyone. This location is the closest to me but I drive the extra mile to Duarte because of the great experience I always have with them.

Review №137

2021-10-02 18:13:15

On the positive side, the dealership was nice and the people were friendly. However, the sales team was probably the most deceptive Ive encountered and I used to work in this industry. Complete fabrications of numbers, reports, explanations and justifications. Alternative facts were everywhere. Especially the intentionally vague Upfront Costs value on your quote which should more appropriately be labelled Hidden charges for additional services you never agreed to If Nissan of Duarte wasnt the only dealership in the region to have the car I was looking for, I would have certainly walked away to go somewhere else. Buyer beware.

Review №138

2021-08-21 22:43:12

I have done my maintenance on 8/10/21, I mentioned my left front tire pressure light on.Edward explained that’s normal because of the weather. After maintenance add air should be fine. Ok for 2days, 8/12 the left back tire light went on. I called and Edward said could be leaking. Scheduled 8/13 7am to check it up.8/13 a lady service staff serve me and said if they run diagnosis for me it’s $175 if it’s because of nail wounded the tire and they won’t fix the tire, I need to go tire shop to fix. And if it’s system problem, I don’t need to pay. So I left to check the tire nail .I didn’t get a chance to go until 8/21, within this week the tire pressure lights went on and off and from left back to add up right front and finally on 8/20 4 tires lights went on.Till now, I understand it’s not tire nail but I still go tire shop to check up 4 tires on 8/21.They were all fine. I drive to Nissan of Duarte right away, that’s the only place I do all my maintenance.At parking lot, a man with uniform greet me and I told him I’m here for service department. He said why don’t you tell me what you need, he heard my story and even check my car. Then said: just tell them to reset your car! He was a jerk wasting my time! And ask me to ask for him if I need new car! 😡I finally got into service department, the same lady again. After all my story, she said: I could schedule you to do diagnosis, you should pay $175. I said I have bought extended warranty. She said extended warranty doesn’t cover diagnosis. No matter what result, I have to pay $175. And she is not sure if the problem they find will be covered or not? I asked her to check what’s covered what’s not. She said she can’t do that. So I asked her to note down my visit and complaints. And I left!If she was telling the truth, then I was cheated to buy the extended warranty from the beginning. My understanding is “extended warranty “ mean extend the original and pay more. Which I did pay more but didn’t get original warranty extended. If this is how Nissan do business, I’ll skip Nissan from now on.By the way, the tire pressure lights went on and off started the first winter I bought the car, and happened every year, this year started not even winter yet! My car is 2018 Nissan Rogue hybrid.

Review №139

2021-05-12 03:07:30

I purchased a vehicle in December of 2020, and everything was well, except for the fact that I never received my paper plates after purchasing the vehicle & the Nimbo tracking does not allow me to sign in. after mentioning this to the salesperson (repeatedly) who assisted me, I went through 3 months of back and forth talking that essentially led nowhere. I then mentioned never receiving my metal plates in the mail as the license plate does not match the one on my vehicle registration. during the 3 months the salesperson has left no reply for long periods of time, told me that I need to do essentially figure it out myself and I was never even helped with either situation. This dealership loved to help me when I was purchasing but after they got my money they simply ignored/refused to help. I would not recommend buying here, they will just try to get you to spend as much as you can & then let you deal with any issues after purchasing.

Review №140

2019-06-16 04:50:04

Everything was smooth! Gus was friendly and assisted me right away. He got my paperwork done quickly and hassle free. Oil change, washed, vacuumed in less than an hour! Thank you Duarte Nissan for a pleasant experience!

Review №141

2023-08-05 23:18:56

Dani and sunny happen to be the best sales representatives and Carlos on management, amazing people very helpful, they were able to get rid of a bad plan on another dealership, and they made it possible for me to qualify and get a car for work, very happy and apreciated

Review №142

2022-08-28 21:45:48

Henry was great to work with 5 star. Knowledgeable and no pressure. Great new car purchase experience until sales manager comes in after agreeing on purchase to upsell me on expensive add ons that I did not agree on.

Review №143

2022-01-26 05:42:53

This review is for the service I had recently for my 2017 Nissan Pathfinder. I bring it for 5k routine oil change, as Im planning a long drive over the weekend. Prior to trip, I check my oil level and to my surprise. My oil is dirty and hasnt been change! I just dont understand how people can do such thing. The reason I always bring my car to Nissan service ever since I bought my car from them, is I feel secured and trust them that I will get the best service compare to a small mom and pops shop. That is after I found out how they cheat with just a simple oil change. Just unbelievable, what if I had my tire or brakes change by their so called qualified service technician. Its scary because I put my family in this vehicle.I just cant trust their service and technician anymore, it just doesnt make sense if I have to check their work everytime theyll service my car

Review №144

2015-08-02 21:02:12

I dealt mostly with Steven Gonazalez and he was great. We handled the entire sale over the phone. The car was getting washed when I arrived and the crew was mostly ready for us. The transaction was smooth and my mother is very happy with her purchase. Jose in finance was easy as well.I buy a lot of cars and this transaction was one of my smoothest. Thanks again.

Review №145

2020-01-21 19:41:34

I was greeted right away by friendly staff. Although it was busy I was taken care of quickly. I always ask for service advisor Edward Gutierrez because of his friendliness, knowledge, and great customer service. The waiting area is also a plus it’s big, comfortable, and clean.

Review №146

2022-04-22 01:36:16

This dealership is incredibly shady and unethical. I went to test drive a used vehicle here but opted not to pursue purchasing the vehicle because the behavior of the salesman and manager was off-putting. Several weeks later, my bank informed me that a loan had been applied for in my name by this dealership WITHOUT MY CONSENT. When I called to ask a manager at the dealership why a loan would be applied for in my name without my knowledge or consent, she was flustered and made an excuse about when we run credit, we like to send it to a bank.Sorry, what? Ive never had a business apply for a loan in my name without explicit knowledge or consent. This is at worst illegal, and at best a terribly sketchy business practice. I asked for an explanation of why this would have happened, and asked for a follow-up, and have not received either.Go anywhere else to buy a car if you want to deal with an ethical, honest business.

Review №147

2019-11-03 23:34:07

This dealer is great! I had the best sales experience buying my first car here. Zury was patient, knowledgeable, and the most friendly salesperson. She helped me pick out the perfect car. I would definitely recommend you come see her if you are looking for looking to buy a car. Thank you all for your help. See you soon for my first oil change!

Review №148

2020-02-25 18:15:47

We met Tim at the dealership, I had no idea what to expect, due to challenging credit issues from the past. He was able to work out an excellent deal with me and my wife. Even though my credit is improving, this will also help a lot. The Nissan Kick is a cool car with good gas mileage which was my biggest concern in my travels in my business.A big thanks!!!

Review №149

2022-10-29 15:26:50

Less than poor service. No follow through. Lousy communication. Never have parts in stock to fix my vehicle. Then they disconnected my ELO GPS so i cant track or get updates on my vehicle. I have contacted Nissan Consumer affairs and they are not much help either, I am going to let them finish what they started and then going to try and find a dealer that wants my business. Nissan of Duarte clearly does not. This dealer does not have loaners and will not re-imburse you for uber or lyft.

Review №150

2019-10-31 19:15:23

Great dealer and great people here. Came along with my friend to purchase a vehicle and The treatment we received was beyond expectations. All I can say is that I recommend this place in every aspect of purchasing a car. Ismael was a huge help and I appreciate everything he did for us. youre awesome man !!

Review №151

2022-04-12 15:43:54

I wanted to enjoy this buying experience so much but man oh man this has turned into a time consuming nightmare. I bought a Nissan Leaf over 2 weeks ago and they still havent sent me the signed contract. Im still not even sure why they didnt leave the paperwork with me when they delivered my car. Every time I call they say that it was sent to their office. The GM Marwan responds half the time and just deflects to his office. I really dont know what to do at this point. I dont even have the registration, no contract, absolutely nothing. Its so crazy how little they seem to care. Unfortunately I would not recommend this dealership to anyone. Stick with Toyota or Honda.

Review №152

2022-02-17 04:30:45

I would absolutely give 0 stars if that were an option. Please pay attention to these reviews! My fiance and I came to this location as we were shopping around seeing which best fit us both price and type of car to choose from. We decided we wanted to test out the Nissan pathfinder S. When we got in the office to do numbers they wanted 10k OVER market price! And to run our credit before we can even negotiate any type of deal or numbers! We refused to have our credit lowered/ran for a place with no room to negotiate! We have been to a few other dealers who were way below to what these guys were offering. As we got nowhere for any type of deal or negotiation. We decided to leave at that point. We had received a phone call from them, offering a 2500 over market deal (which they know we came from a far distance and were about 20-30 min into our drive back home) and asked if we can help them out and leave a positive review on Google. Which we agreed to do. As we were heading back to their dealership we then received another call from them stating that the car has been sold within not even 5-10 min from them calling us to go back. Why are they showing cars that are already being sold ?? Doesnt make any sense. And had the audacity and carelesness (knowing the distance traveled) to state if the deal doesnt go through theyll let us know so we can still do the deal! Uh yeah no thanks Im not traveling back there again! We ended up going to LA puente Nissan dealer ship! These guys need to learn from them! They had 0 after market fees! Took off the unnecessary GPS tracker! And we also got the SV model!! 2022! Nissan pathfinder! At a way lower price! We are now happy and satisfied! Go elsewhere! Beware of these guys! Listen to the reveiws!

Review №153

2022-04-16 21:09:53

Went here today to see about trading in my car, Zury was the one who helped me and made my experience a great one, I didn’t feel pressured like I have before at other car dealerships. She made me feel really comfortable and I got into a car that I really love. Thank you so much Zury for all your help and making my trade in easy for me.

Review №154

2022-05-22 00:22:43

Great experience here at Nissan of Duarte. Andrea Iris and Omar were amazing. Was able to get a car. Happy with everyone here. Lets not forget Joe the General Mgr oh yes Leo n Mike

Review №155

2018-08-15 14:05:27

I want to give a big thank you to Gus from service. He was such a great help and answered all my questions. What was fixed was a bit pricey but I needed my car to be fixed and it was taken care of on the same day. Thank you for the military discount in behave of my husband. He was happy that the car was fixed.

Review №156

2018-04-21 20:52:59

I used the Costco auto program website to find a Nissan dealership they work with to trade in my 2015 Frontier. I live in Long Beach so the 40min+ drive seemed too much. I received a call from Claudia and she told me I could use two other discounts which were Owner Loyalty and AAA. So that reeled me in. I was told that I would be in and out in 1hr 30min. I decided on a vehicle right away and then they took about an hour to get a quote. They wanted me to pay $800+/mo a month for a 2017 Frontier with 19000+ miles. I couldnt pay that much and told them I needed a price range or $550-$600/mo. The salesman sent over his supervisor which started talking aggressive to me. He told me that its ridiculous to get a payment that low and that if I agree to pay $800/mo it could really skyrocket my credit score and that I will be driving away in a newer vehicle, etc... The trade in I had was a 2015 with 16k miles, I was taking a 2017 with 19k miles. He kept talking down to me until I requested my keys and registration back. He walked away and the first salesman came back to negotiate another price but I was already upset realizing I had already wasted 4hrs so again I requested my belongings back. Then the finance manager came to me which really set me off. I started yelling and threatening to call the police because they were retaining my keys and registration so the manager apologized to me and gave me a $600/mo quote after. What was supposed to take an hour and a half, took 6 hrs and before signing I requested a spare key and remote. They agreed to it but never honored it. During the test drive, the truck had all floor mats but when it was driven up to deliver it to me, the two front floor mats were missing. I didnt notice since it was very late and I was tired. So the next day I noticed the missing floor mats and remembered the spare I requested. They told me that theres nothing they could do for me. The salesman and finance manager (which agreed to the spare) had the day off and will not be in I went to the dealership and I saw them both. I confronted them about the floor mats and spare key but they said they couldnt do anything either. I told them to at least give me the floor mats of the 2015 I traded in... At least I got that much. Horrible experience. Never dealing with Nissan dealers ever again.

Review №157

2020-01-22 23:59:54

I love coming to this dealer to get my car serviced! I always come in and get the best service from service advisor Edward Gutierrez, hands down the best he is very honest with all his work. I have left my car in the shop before and the days it was there he always kept me updated on what was going on for the day and what got done! I highly recommend going to him for service and as well as with Stephanie Cruz from BDC always gets me an appointment at the perfect time that works for me and as well for them

Review №158

2019-09-26 20:26:30

I had problems with other Nissan dealership services, with service people ignoring me when I arrived. At Duarte Nissan they greet you right at the door. The new management is making an effort to improve service. They are getting customers in and out of the service bay quickly. The service tech seemed to really know what he was doing. They call you to make appointments. They have a shuttle service, too. It is conveniently located off of the freeway. It seems that the place has been re-energized. They are re-decorating and spiffing things up making for a pleasant service experience. I plan to go there again with my 2016 Nissan LEAF.

Review №159

2023-08-31 20:17:42

Took my car for service with Cesar Luna. He was polite respectful and professional. I would take my car for service with him again!!

Review №160

2022-03-26 21:55:17

This dealership is so crooked, they definitely do not even deserve a star. I am currently reaching out only to warn anybody and everybody to be careful when doing business with this dealership for they not only stole my boyfriends $500 down payment for a vehicle, but are denying ever receiving his down payment, even after snapshotting the proof of the-$500 out of his bank statement and sending it to ALEXANDRA, they are claiming that they never received it… even after admitting to me at one point that they intend on giving it back, but kept saying how they need the initial card number for proof then once I gave them the proof; they were saying how they need a picture of the front and back. The most ridiculous refund request I have ever heard of even when we have proof of purchase and everything….not until now are they denying ever dealing with us, when we never received a car or anything. BE CAREFUL! THEY’RE THIEVES RUNNING THIS BUSINESS, they are liars and will deceive you in anyway possible just to steal your money!! I’m shocked they are still open running a business like this.

Review №161

2021-11-30 21:01:36

Jose and Marwan helped make a process that is typically not fun or easy as painless as it could possibly be. From start to finish everything was professional which made this experience a positive one.Omar in Financing made this process incredibly fast and easy.Overall great experience and highly recommend.

Review №162

2022-01-25 03:27:45

Worst owner ive ever came in business with. Until John decides to sell this dealership to someone with better capacity i will not advise you to go there. They had my younger sister who is 3 months pregnant with her first child drive from grand Terrance which is more than an hour away. When we get there the numbers that were promised to us suddenly change. And the Owner has the audacity to say that it his choice to do or not do what was clearly promised in writing. Rest assured Dmv occupational licenses will be contacted to revoke theyre dealer license for pulling a bait and switch on us.. i will never recommend this dealership to anyone i hold close and dear to me.. what a total display of unprofessionalism... then the owner tells us our car has a bad car fax without knowing that i had the carfax with me.. they operate with nothing but lies and deceit.. save your business to a better deserving Nissan.

Review №163

2020-10-04 23:49:10

This Nissan department was so helpful in buying my first car. They ensured me I would be leaving here with a new car, and I did! Marwan was very helpful and even gave me a free car wash! Fantastic service! Recommending anyone who wants to buy a car, especially a Nissan, at the Duarte branch.

Review №164

2021-08-30 20:14:36

I made an appointment to get my cars oil and filter changed and when I showed up the 2 service advisors didnt even greet me. While waiting in the entrance the lady took my keys without asking for my name and told me to have a seat in the waiting area, that she would call me shortly. That short wait took almost an hour. And they had not even checked my car in, even though it was parked right in front of the entrance door. I had an appointment at 11am and was actually helped by the advisor close to 12pm.After all that wait, I had to go ask the service advisor I gave my keys to how much longer untill my car got checked. It was at this point she finally asked for a name. Then when she finally did call me to go over the details of the service I requested, she let me know they are not honoring the lifetime oil changes they agreed to when purchasing my car. Their excuse was nissan of duarte is under new ownership and that they are not honoring the lifetime free oil changes.Not only is this dealer lacking customer service skills but its also not honoring its contract for the lifetime oil changes. Making an appointment and getting helped out an hour later, on top of not honoring its contract really shows how bad this management team truly is.

Review №165

2018-08-06 19:47:31

Now I’m not going into a dealership car service spot to expect great customer service, but it was beyond terrible that I needed to make others aware. I brought my car in for a simple oil change and left about 3 ½ hours later, still needing that simple oil change. I showed up at my scheduled allotted appointment time. It was then that I was told that it would take 2 ½ hours to complete. WHAT!? 2 ½ hours for an oil change – fine – maybe they are short staffed and backed up. However, I wouldn’t have showed up in the first place if they would have communicated their long wait. Still odd that I have a schedule oil change at a specific time and it would take that long. I left the dealership to run errands. 2 ½ hours later, still no update on my car. I call them three times and they manage to screw up the call three times - first time they just disconnected me, second time the service guy working on my car’s voicemail was at capacity and it hung up on me, third time I was put on hold and then it disconnected me. Unreal! I show up to dealership about 3 hours and 15 minutes after initial drop off. I ask for status on my car that I can see is clearly just sitting in a stall not being worked on. It took him another 5 minutes to tell me it will be at least another 30 minutes. Not cool. I asked for my car right then and there – even with oil change not completed. What a waste of a half day! I will never return to this dump of a dealership with its subpar customer service and oblivious employees. No, I don’t want a free oil change coupon, that means I would have to return to this dealership and repeat these snail like steps. I will gladly pay for a good service elsewhere. Congrats on not just losing me as a customer, but others I will speak to! Hopefully that will help shorten the wait time!

Review №166

2022-03-19 14:01:22

Not recommended. I took my 370z nismo for an oil change at Duarte Nissan. Ive had my vehicle returned to me with low fluids and a nail in my tire; never were these things brought to my attention or mentioned. On 2/12/22 I took my vehicle in for an oil/filter change. After returning home, I find a puddle of oil underneath my car. Upon my own inspection, I find the oil filter loose. While the engine is running, oil is spraying throughout the engine compartment. I called Felipe and brought it back in. He lied to my face. Told me it was a detective washer that was leaking. There is still oil all over the engine/ transmission and now I have to smell burning oil whenever I drive the car. I will not be coming back ever again.

Review №167

2015-06-14 17:57:19

I bought my first new car here it was a super Awesome experience. Everyone was super nice helpful and knowledgeable. The managers really help you get approved by the banks. I didnt even need a down payment. I will definitely be referring all my friends and family to Nissan of Duarte.

Review №168

2021-10-16 16:34:44

My experience was simple I came into my scheduled appointment, test drove and received offer on my existing Nissan, waiting on financing and was told not to wait if I had other things to do. The next day I came in and signed my documents. This is the 2nd car I have bought with Nissan of Duarte.

Review №169

2020-07-02 19:26:38

I am putting my review back to 1 star. I am done dealing with the finance manager frank. I have been asking for him for days. I have emailed him to call me. I cannot leave messages as their inbox is full. I already have told him that I do not get emails from him. He is never available. If I can show how many times I have called this dealership just to talk to finance and could not reach anyone i would. I am done. I have never dealt with such bad service with a dealership before. I am glad that I went to another dealership and got my new car. I give 5 stars to omar though.

Review №170

2021-04-09 18:33:11

I’ve been to many different dealerships trying to find what will best work for me. Coming to Nissan Duarte was the best decision I made. LEO went over the top to find me the best deals that will work best for me. LEO took his time until he found what best worked. I couldn’t thank him enough for all the work he did. I appreciate him and the team of Nissan Duarte.

Review №171

2022-09-10 16:33:45

My experience at Nissan of Duarte was superb due to my service adviser Ernesto. Ernesto was attentive, profesional and honest. I will continue to bring both my Nissans to this service department even though this is not the closest dealership to where I live.

Review №172

2022-09-04 21:46:14

Amazing service at Nissan Duarte, everyone is so nice and helpful, answered all my questions. Special Thank you!!!! to ZURY my sales person for all her help she made everything easy to understand and I finally got the car I had been looking for.

Review №173

2017-04-09 04:45:24

ALERT!!! Your credit history will be pulled and then they tell you have to pay extra to get the car.I went in to buy a used vehicle. Sales manager go inside out out to see SALES DIRECTOR, to finalize the price. We agree on certain price. I fill out application and they will pull my credit( I have approved loan from my bank) . Once the credit is pulled, sales manager come out saying we can give you the car only if you pay an additional 2k to what we agreed previously saying my sales director is not agreeing to that price.This all happened after spending 4 hours at the dealership.How and why will you effect some one credit history and time this way? How you pull the credit and effect a customer history when you are not ok with deal.When I speak to the sales manager she just say we dont want to sell the car.If you dont want to sell the car why do you display it? How can you effect some one credit history by running credit check? (Just a FYI, She herself ran the credit check, How can pull some ones credit when you dont agree with the price and you dont want to give the car).Not behaving properly or some thing is different, effecting the customer personally is not some thing good for you.Folks please be alert.

Review №174

2017-08-12 04:12:49

Overall the have good service. Out of three times I have been there, I have only seen donuts once. The coffee machine is nice. If you are planning to use the shuttle, know that it takes time. Two out of the three times I have been there, I had to leave my car all day. I dont like that. The shouldnt overbook people because it is hard when you only have one car.

Review №175

2022-11-30 16:16:32

Usually when Ii go in with an appt. I was always greeted by but I waited for about 15 minutes before asked if I needed help. This was from the back end of sales store. The front end of store ignored me till someone from back came to the front .

Review №176

2019-09-11 15:57:48

***BEST EXPERIENCE EVER!!!***As a first time car owner, the thought of going through the process of buying a car was very daunting. Nissan of Duarte made me feel at ease, and made every step of the process very smooth, and gave me a great deal on a car! Plus staff were very helpful and super nice! Watch out helpful Honda! I most definitely will buy another car from them again, and I will highly recommend them to my family and friends.

Review №177

2021-08-10 18:29:53

I’m writing this because my sister went to that dealership. To get her self a car it went well but her car did not come with any floor mats a spare key and still to this day we are waiting for the registration and the license plates and she went back in April it’s very unprofessional. And to make things worse when she got the vehicle the computer wasn’t working she’s taking it back and it’s still giving her problems the window behind the driver side still doesn’t go down sometimes and the car was given to her dirty on the passenger seat and floor mind you they are supposed to fix the vehicle before giving it to customers but they couldn’t even fix that and we’re noticing so many problems after buying the vehicle. We called the DMV about the registration was told that the dealership never ordered it she has to pay $23 in order to get license plate and the registration. Call Nissan they said that they had placed an order but it was never sent to our address if Nissan reads this they need to contact her and fix the situation because why pay for something that isn’t fully there especially the car payments are no joke.

Review №178

2022-11-29 04:01:15

I’ve been bringing in my car to get serviced at Nissan of Duarte for years. Edward does an amazing job and always makes sure everything is up to date on my vehicle. Thank you!

Review №179

2023-09-13 20:48:27

EDWARD GUTIERREZ ALWAYS SURPASSES MY EXPECTATIONS... HE MAKE SURE MY CARS DINE RIGHT.... HE VERY AWESOME AT CUSTOMER SERVICE.. YOU ALWAYS KNOW WITH EDWARD GUTIERREZ YOU NEVER HAVE TO WORRY... I HAVE NEVER HAD TO WORRY ABOUT MY CAR HAVING ANYTHING WRONG ... EDWARD IS THE GUY TO GO TO AT NISSAN OF DUARTE... ILL SAY IT AGAIN WHEN I GO IN THERE IF EDWARD AINT THERE I DEFINITELY WILL NOT GO TO ANYONE ELSE HES THE GUY... THANK YOU EDWARD...

Review №180

2022-05-05 23:56:33

Worst Experience of my life. Competly unprofessional dealership. Make promises to get you in, then fumble through unrealistic terms.Wasted Lyft fare to get there. Will never get back the 3.5 hours wasted. This dealership is completely unprepared.Terrible

Review №181

2015-07-19 17:17:43

I made an appointment to get an oil change, I had an appointment for 930, my wife had to take my car because I had to work. She got there just before the appointment, She brought our son because it should have just been a quick oil change and done. Well It took 30 to 40 minutes to even get the car checked in And she told me the service advisor didnt even bother to get up from his desk to call her over. Then the he said the oil change would take 3 hour? What kind of oil change do they do there? Do they need to drill and refine their own oil? 3 hours for an oil change when you have an appointment is ridiculous. I could have changed the oil in their driveway before they even checked her in. They finally got my car done at 2!!! Thats 4 hours after they checked my car in. What is going on at this place. This dealerships service department isnt good. The dealership is old and run down, if I didnt buy the maintenance package for free service I wouldnt have gone there. I will not be going back either. If I have to drive 30 minutes to a different Nissan dealer I will from now on. Dont go here if you need service, and by the other reviews I wouldnt go here to buy a car either. Im not coming back.

Review №182

2018-07-28 14:27:51

I thought I had left this review back when I bought my car from Nissan of Duarte 3/2016. ALL I CAN SAY IS DONT EVER BUY A CAR FROM THIS DEALERSHIP! Not only did they talk me into the wrong car with the salesman bringing the contract back to my house for me to sign at 9 on a Sunday night .The dealership also lost my check (I was fortunate enough to be able to write a check for the full amount due to a settlement) with their entire deposit for that day. It took the dealership 4 months to finally call me to tell me they misplaced my check. WHYLIE TO YOUR CUSTOMERS? It took about 4 weeks to get this worked out with NISSAN OF DUARTE LYING TO ME EACH STEP OF THE WAY!Guess I didnt act fast enough for them because in July they had the gall to send me a demand for payment in full no later than a week from the date of the letter! I had put up with enough from this place!I had already given them a check for payment in full and I had the title to the car. How does a dealership lose a check for the total amount of a car plus their entire deposit for that day and then tell the customer its their fault. The day I took it in for them to detail it they had the car for 6 hours. I was called to tell me my car was ready went to pick it up in the car was not touched it was I think dirtier than when I took it in.I would not even give them a star but you have to in order to post your review so my review maybe late and I hope it helps some people as far as wanting to buy a car from Nissan of Duarte but trust me theres other Nissan dealerships within 10 miles. I wont even take my car back there for service because they cant do one thing right with my experience anyway! 😠

Review №183

2019-08-24 15:29:28

I stopped coming to the service department because of the long wait how ever when I saw that there was a change in management I decided to give them another try. I’m glad I decided to come back because they have definitely made a lot of positive improvements to the dealership. Everything went well and because I called ahead to schedule the wait time was very minimal. I will be back for future repairs and service because of how friendly the staff & management was to me.

Review №184

2021-11-23 07:26:53

Hidden Fee and huge markups on all new cars 10-20% markup. This dealership is taking advantage of the market and trying to make short time money and loosing reputation from common people, spread the word.They won’t offer the buy@home pricing provided online and the Internet Sales Manager or the General manager won’t even reply back to emails if asked why there are markup and why their price is not real pricing as mentioned on the Nissan website.

Review №185

2014-03-17 16:02:02

I would like to thank Nissan of Duarte for the wonderful experience I had while purchasing my Nissan Pathfinder. Especially Rudy Magana! He was all over the place, running, getting quotes and dealing with different customers all at once. One can tell that the guy was working really hard. The only complain I had was that it took me a total of 6 hrs end to end before I drove out with my new car. But that time includes 3 hrs of trying to get the correct color and package specifications etc.. so not his fault.. but mine, as I was asking too many questions :). Anyway.. Rudy was a go getter.. kept is calm.. and genuinely tried to get me a good deal. The finance department (Sorry I forget the Name!!) was great as well. Overall, my experience with Nissan Duarte was excellent! Will go back to them or refer them in a heartbeat! Thank you again.

Review №186

2021-12-24 17:24:31

Sal was great. He offered a great deal and was able to help with my situation. I was also offered a good deal on my trade-in. Overall it was a great experience, and Im more than happy with my new Rogue.

Review №187

2022-05-26 15:09:19

I been coming to nissan to service my 2 cars for about 3 years now. EDWARD GUTIERREZ is a great service advisor he keeps updates on the vehicle. EDWARD goes and above his job. He focuses on your car needs only he will not try to upsale you on items you dont need. EDWARD goes above and beyond to make sure your car is done right the first time.Whoever is reading this EDWARD needs to be praised for his hard work and dedication of his job. Because of EDWARD I will be returning here for future servicesThank again for 💯 percent excellent service

Review №188

2023-04-27 16:51:49

The Manager and our sales associate Imad Ayyoub went out of their way and beyond to answer any questions, the sale was smooth and it was worth it. We are very happy customers 😀

Review №189

2022-09-30 03:46:22

Great customer service from calling to set appointment i received great customer service and great communication with Yvette got to the store i was greeted and showed my options by jose on various models until i found the perfect Vehicle finance was easy and fast Ray was very clear and not pushy at all overall i will recommend family and friends to come by Nissan of duarte

Review №190

2022-11-22 22:53:45

They were very polite very pleasant they they have my car for a while they gave me a date to come back for them to finish it I cant get mad at him because I kept telling them to keep my car but I hope when I do take my car back on the 28th that they get to the problem and dont keep my car as long as they did because were still back at first base

Review №191

2019-09-11 07:33:24

Andres was AWESOME!!! He was there to greet us and offer any assistance we needed, not in an overbearing way but helpful. I had some specific requests for what I was looking for and he listened and showed me the cars that fit my descriptions and didnt try to sell me on anything else. When I decided on a car, we went into the office and everyone there was friendly, smiling making the overall experience easy and pleasant. Buy you car from these folks or even go browse and youll see what I mean. Thank you Andres I love my car!!!

Review №192

2020-10-21 01:50:22

Went in to check out a BMW 540i and I must say it was one of the best buying experience i’ve had. I was immediately greeted once I stepped foot on the lot.My salesman Leo was extremely helpful. He did everything he could to make this sale happen. I am completely satisfied with not only my new Beemer but with the financing we agreed upon.I highly recommend this dealership and also Leo as a salesman. Thank you Nissan of Duarte! You guys rock!!!!

Review №193

2019-09-14 02:20:00

My boyfriend and I had a really great experience here at Nissan of Duarte with Tim as our sales manager. We were treated with respect, and got a great deal on our 2016 Altima. I am so happy with this purchase, and would recommend this dealer to anyone.

Review №194

2019-11-18 02:27:34

Claudia said she could help even after I told her about my credit and personal situation. She told me to come in the next morning and that she wouldn’t d have told me to come unless she knew she was certain she could help. Another lady let me Test drive what I wanted as if I was forsure going to get it,everything was fine. Then I got rejected. I understand, I just wish you guys wouldn’t make me come here, drive the car, and leave a little sad.

Review №195

2020-11-18 12:24:24

Overall experience was great. Sunny was very helpful and goes above and beyond and had great vibes. The dealership was clean, music playing, employees very friendly and welcoming. Again Sunny awesome Salesman and would recommend buying a car from Nissan of Duarte. Ask for Sunny!!!!🙌👌

Review №196

2019-10-20 00:19:20

I came in thinking the worst and waiting for me was this nice gentleman named Tim, from the beginning was very polite, straighforward, asked the right questions so that we could keep the process as painless as possible. And it was just that, a smooth and easy transaction and left home a happy customer.

Review №197

2023-07-19 15:24:43

Felipe Gaytan is amazing and the only reason I go and get my car maintenance done here. Please give him a raise and promote him!!!

Review №198

2020-03-22 18:25:55

This place has progressively gotten worse. My first visit was awesome. Second was ok, third was meh and this was bad. I Havent seen Dean in a while, hes good, and hope hes still around. Anyways so I went in for an oil change. The service guy tried to sell me the 15k mile service thats $209 at a near by dealer for $799! And then tried to sell me reduced services and offering me expired coupons. Persistent guy and I was trying to be nice by saying no at least 5-10 times sometimes nicely in different ways. I was getting annoyed. Waiting around a sales guy hit me up. Friendly, but pushy. Anyway, enough for me. I dont need to experience anymore of this place.

Review №199

2023-07-08 17:28:27

I walked in with little hope of getting a car and to my surprise they put me in two cars. The sales and financial teams at Duarte Nissan are great.