Presentation on Map Reviews Nearby

Niello Audi in Sacramento

4.6 (199) 2350 Auburn Blvd, Sacramento, CA 95821, United States

Categories

Auto repair shop
Auto broker
Audi dealer
Car dealer
Car leasing service
Used car dealer
Used truck dealer

Location on the map

Sacramento, Sacramento County, California, US

Phone: +1 916-283-7206
Site: http://audi.niello.com/

Opening hours

Monday:9 AM–6 PM
Tuesday:9 AM–6 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:9 AM–6 PM
Saturday:9 AM–6 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.6

199 Reviews for Niello Audi 2024:

Review №1

2024-06-21 04:12:57

Updating post from 3 star to 1Going on 3 months and theyve still not been able to get the paperwork for registration sorted out. Theyre completely reactive and only take action when you call and remind them that you exist.Theyre nice about it, but its lost its appeal. I just want license plates for my car and its at least another month out.I held off lowering the review until today; I again didnt receive a call I was promised. This means they forgot.The car is great except Ive had to buy 3 quarts of oil for it. I also discovered that it makes loud clunking noise during a full turn.I dont regret buying the car as I made sure to buy a warranty on it. I just regret buying it from them.--------------------------------------------------------------Original post below:Overall Okay experience, but with caveats.There was nothing done amazingly right or wrong. The purchase was from out of state, so the communication was A LOT more strenuous than it needed to be. I had to follow up 4 times and call the main line before they realized I was serious. There wasnt any follow-through by the assigned salesperson.I ended up buying the car. It was delivered. The interior and overall condition of the car was great. They did detail it very well. I ended up getting a low oil warning on day two, which they disregarded until it became more serious. That was pretty disappointing. The fix was to add more oil, but I wish all of that was done prior to receiving the car.The Finance Manager VERY communicative and on his A game. Oddly he added the most value to the Niello brand and experience. The sales was the most disappointing. The effort just wasnt there.The overall experience was average. I did get the feeling that onsite customers get priority, so Id urge you to conduct the deal in person if able.

Review №2

2024-05-26 06:20:37

Jackie Westlake of Niello Audi (Auburn Blvd. location) is the reason I was convinced that the Audi Q5 Prestige was the right car for me. She clearly explained the pros and cons of leasing vs. purchasing,ran the numbers for me and she answered all my questions with expertise and utmost professionalism. The rest of the staff: Steve, David and everyone who assisted me were all incredibly helpful and friendly. I would definitely recommend Niello Audi — with their help, you’d be driving home your new Audi with pride and a big smile! Thank you, Jackie and Niello Audi!

Review №3

2024-06-24 04:17:11

A Special thank you to Jacob & Steve in sales & Kyle in finance! Did you know a Luxury car CAN be affordable? I was skeptical but they made it happen & UNDER BUDGET! Now this is what you call an upgrade! Dont waste time paying for ordinary when you can get luxury for about the same payment every month!

Review №4

2024-06-16 02:53:44

Great customer service and overall experience.Cesar Reynoso was my sales rep, Peter finance manager, Steve and Andrew the managers and David tech guy.Called and agreed on a price prior to going in. Speedy and courteous processs once I got there (non of the drawn out, slick car sales process were all used to...). They honored what they said, and I was out of there with the new car in under two hours.5 star car buying experience

Review №5

2023-12-28 17:58:38

Niello’s service department is top tier from the quality of service provided all the way to their service team. I exclusively took my 2009 Audi A5 to Niello over the years that I had it and always had it serviced with Erik Carr. I can’t recommend him and his team enough, especially if you’re looking for someone who cares about your Audi.I bought a car that had repairs that were far outside of my means at the time but Erik’s honest service always kept me on the road safely and I never had an issue with my car outside of needing things replaced through wear and tear. They always expressed what was most important and what could wait and I never once felt like my car was in the wrong hands.I no longer have the Audi, and drive a Subaru now but I want to say thank you Erik, for helping me keep a dream car of mine on the road for a lot longer than it was expected to lolSee you next time!

Review №6

2024-04-25 16:49:57

We had a pleasant purchase experience at Niello Audi which was navigated by Jackie. She was professional and personable throughout the transaction. Following the purchase, David spent time during a follow-up visit ensuring we had a strong understanding of all the new Audi technology on the vehicle. We love our new Q7.

Review №7

2024-05-17 15:33:07

Everyone is so nice and helpful. We recently had our car serviced here and were happy with our experience. Previously we were looking at a car for sale there and the sales lady who helped us was very knowledgeable about the car of interest. We highly recommend this place for sales and service.

Review №8

2024-05-23 16:17:50

We had an amazing experience at Niello Audi. They were so accommodating of our time and stayed late to make sure all paperwork was in order. We love our new Audi Q7!We highly recommend this place. Ask for Abilio.

Review №9

2024-05-07 23:20:13

I have owned and serviced two Audis here over the course of 5 years and unfortunately the level of service has declined significantly. I think the issue stems from not having enough staff to handle the volume of business. The waiting area is always crowded and unclean My service advisor always seems rushed during the pick up and drop off. There is little to no communication, my most previous service appt I had to call twice over two days to get an update. None of my issues were addressed. Additionally at my most recent service appointment they scratched my car, said they would check their check in photos of the car and just never got back to me.Service loaners are practically non existent.They don’t wash your car any more. They give you a voucher for a car wash nearby which isn’t terribly convenient.There was no problem taking my $50k when I bought the car but the quality of service I have received has been sub par and is leading me to consider a different brand and dealer group when it is time for a new car.

Review №10

2024-03-21 18:14:32

Cain was a great salesman, and I would recommend him to anyone. The dealership made a very low offer for my trade-in, but I was pleasantly surprised when they accepted my counter offer which I felt was a fair deal. They did charge $895 for a tracking device on a car that already comes with tracking, so that seems like a hidden upcharge that I should have argued against. Highly recommend getting an appointment. I showed up without one and couldnt get any help. I left and came back with an appointment and I was treated right.

Review №11

2024-05-03 22:31:56

Cesar is the man!!! Super laid back and always happy to help. Straight up a good dude very trustworthy. Also would like to talk about Jessie being so helpful aswell. He wants to genuinely help customers get their best deals and wants them to understand what everything is. Thank you audi for the great experience!!!

Review №12

2024-03-22 23:39:55

My review and rating is for Diane at Niello Audi who assisted me throughout the 4-5 hours I was at the dealership.It was a busy afternoon at Niello Audi last Sunday, but I brought my mom and husband along to check out a pre-owned Audi e-tron I scoped out online. Diane was the middle of assisting at least two other customers but jumped right in to help me and asked for my patience. This was big because there were other salesmen on the floor helping other customers who could have done the same but didnt - much less acknowledge my (our) presence.Diane also spoke directly to me regarding the car versus speaking to my husband - and I say that because the opposite usually happens even after I am identified as the buyer/primary driver. She is very knowledgeable and excited about Audi. She wasnt just a salesperson, she believes and is experienced in the brand.She laid out my options after I had some questions about the original car I was looking at. She provided me several other options that we explored, and she brought them all for me to check out. (They have several lots surrounding their dealership, so she was running around the place, getting her steps in to deliver for me.)Working with Diane, I didnt feel any pressure to buy. I clearly laid out what my budget was, and she was accommodating when I provided guidelines. She also worked hard to make sure that she could get me out as soon as possible - she started whatever she could while waiting for approvals and getting some verbal green lights from her finance colleagues. She even charged my husbands car while we were shopping.Overall, my experience was positive. I worked with Jesse on the financing, and he was able to ask for more information that made it possible to meet my spending limits.The star of the show is Diane! If you buy a car from Niello, ask for her! For a brown woman buying a luxury (albeit, pre-owned) SUV, I felt humanized and seen. Im excited to be part of the Audi family, but I truly dont think it would have happened so pleasantly without Diane.Niello, if you know whats good for you, you want Diane on your team for a very long time! NO ONE was hustling like her that day.

Review №13

2024-05-08 18:18:28

I have done business with the Niello family of companies for several years, which includes two vehicle purchases.The sales team has always treated me well, but withheld some very useful information such as when a particular make and model starts to experience major mechanical issues (80k miles in my case). Imagine my surprise when I ran into the sales manager from my first purchase and he let me in on the little secret while purchasing my second vehicle from a Niello dealership.I was a sucker and fell for the pre-paid brake service that has an expiration date. It’s my own mistake for not marking the expiration date on my calendar (4 years or 48 months). There was no mention of said expiration date at time of purchase, but again, my fault for being a sucker and not marking the milestone on my calendar. I realized the pre-paid brake job had exceeded the mileage by about 500 miles during my last service and was told there is nothing that could be done to extend the expiration date or refund the purchase for services not rendered.My last service, 60k miles, cost me $1100 and supposedly included an oil change. Cost isn’t the issue. I know Audi’s are expensive to maintain. The issue is that only labor is included for the oil change. Oil and filter were added on to the total. I incorrectly assumed the oil change included parts and materials for the $1100 I paid. Another lesson learned. I had better ask if a service only includes labor. The service associate telling me an oil change is included was a bit misleading. Labor hours for pulling a drain plug, installing a new filter, and filling the oil are minimal and were the only aspects of the change that were included in the 60k service.I will be taking my business elsewhere in the future. The only reason I continued to use the Niello Audi service department was because of the pre-paid brake job I purchased when I bought the car. It seems as though Niello management would rather lose a repeat customer over $2k than to do the right thing. There is no such thing as loyalty in business. Dollars talk and my dollars don’t speak loud enough for the Niello family of dealerships.Amendment on 5/8/24I will say that the technician working on my vehicle did call me prior to rotating and balancing my tires and told me that they are close to replacement, which I anticipated. I appreciate the tech not wasting my money. This is the only reason my review isn’t one star. I appreciate honesty and integrity in business and the tech showed both.I have spoken with the sales manager and he promised a partial refund, which I am still waiting on, and he would “see what he could do” about the pre-paid brake job. That was last week and I haven’t heard or seen anything since. There certainly is no rush to try to resolve the situation.

Review №14

2024-02-21 15:38:31

I want to give a shout out to Cain Carter in Niello Audi sales. I bought a used car from him nearly a year ago, and it was a great experience. A few days ago, he texted me and told me he had found something for my car that I had wanted. Now that is customer service! He didnt write me off after telling me he would keep his eye out for my part. A year later!!! Wow!We live in the Bay Area but we have purchased 3 cars from 3 different Niello dealers. All the experiences have been nothing but good!

Review №15

2024-02-14 16:22:45

I live in Marin, but purchased my car from Niello because they made the buying experience easy and delivered to my door - at a better price than the local Marin dealer.The process was not without hiccups, as I custom ordered a specific vehicle and they delivered the wrong car the first time, but they sorted it out.The primary reason for a five star rating is their service group. After trying the Marin Audi service the first few times and having terrible experiences, I drove all the way to Niello and they resolved all the issues that Marin failed to solve.They are also very pleasant and professional to work with. Its a shame I have to drive so far for that experience.

Review №16

2024-01-10 17:50:17

Hugely disappointed in the level of service. Buying the car was great. Getting my car serviced, fantastic (Erik Carr is the best). However, I have had two separate occasions I called in and needed a callback. Both times I had reached out/call back min of three times, promising a call back and nothing. I’ve heard Niello Audi prides itself on the level of service but I guess it’s a hit or miss. I get things get missed every now and then (nothing’s perfect) but I must have drawn the short straw on the only two occasions when I called them expecting call backs and nothing. Sad, this is a dream car (not a normal purchase) and while the car is fantastic, I can’t count on a simple call back to address my needs/questions. 5 stars for Erik and service, 1 star for customer service.

Review №17

2024-06-16 02:21:57

Jackie and Cain have excellent customer services and Jackie was very helpful and explained the process and answered all my questions . I give 100/ 10 across the board!!! I’m so excited on getting my new 2021 Audi Q5. I recommend this place 1000x

Review №18

2024-03-12 19:48:30

The service department has an issue with listening to their customers when they state what’s wrong with their vehicle.When a customer goes into your establishment and states there is a specific object wrong with their car, while having the specific error codes in hand (this case being the ECM), you should listen to them, not charge a $250 diagnostic fee and replace items on the vehicle that were not originally brought to your attention, did not fix the problem and resulted in additional and unnecessary fees. Not to mention the $250 diagnostic that was charged didn’t even include checking the object that needed to be replaced at all. If you’re charging $250 to diagnose a vehicle, you’d assume it would include everything to go wrong with said vehicle when it comes to the check engine light being displayed.I am highly disappointed by the level of service when an expectation is expected yet the check engine light and same issues still persist only 4 days after (incorrect) repairs have been made.

Review №19

2024-02-29 00:48:38

A wonderful and very friendly experience. The staff was very helpful, kind and informative. My sales agent was Ramez and he helped me weigh all options that were available for me. I came in not sure what I wanted and left with a Certified Pre owned. Grateful to all the helped me and worked from behind the scenes to make the deal. I would definitely recommend anyone looking for a car to drop by Audi Neillo and see if they can help you.

Review №20

2023-02-27 17:07:16

I took my mom shopping for a new vehicle and Niello Audi made her feel comfortable during the entire journey. We cross-shopped similar vehicles in the area and no one matched the level of customer service that they did. Thank you for taking care of my mom.BTW, salesman William was chill and offered an extended test drive which made all the difference in the world when shopping other vehicles in this class!

Review №21

2024-04-04 01:35:12

Absolutely the worst dealership experience I have ever had. I’ve been a long time costumer and have bought 5 cars from niello Audi and I’ve never been treated so second rate before. No one would return my calls on a timely manner on a car Im interested in and just left me on the back burner so to speak. This whole dealership has changed for the worse and only care about making money and not taking care of long time costumers that helped make this dealership what it is today. I felt as if they thought I couldn’t afford a GT etron even though I’ve bought brand new 2x S3, 2X A7s, and an A5 from this dealership. Don’t forget it’s the loyal customers like me that helped this dealership over the years become great! You won’t be getting anymore of my money!

Review №22

2024-02-25 19:00:14

Very good experience. Very friendly & helpful staff. Made the purchase of my car easy. Everyone involved was courteous & thoughtful. Id recommend this dealership to anyone looking to buy an Audi.

Review №23

2024-01-09 07:48:02

Been coming here for years but I refuse to go any longer. I went in for service and was met with a very disrespectful advisor. I originally paid $250 for a diagnostic and told him it was a fuel issue and I needed them to figure out what it was. They literally looked at my car for LESS THAN 15 MINUTES ( you can track the service as they go) and tells me it’s a fuel issue. Like they literally told me EXACTLY what I told them! This place has gone downhill and they have amateurs with no customer service skills.The time before that, I came in for a top off and paid for additional oil. The guy then hands me the bottle and tells me to do it myself! Like what?!! That’s literally why I paid $250 for an oil change. I will no longer come here for service NOR purchase any more vehicles from here.

Review №24

2023-03-23 19:01:26

I had such an outstanding experience with my windshield replacement. Omead made sure my special requests were met and provided exceptional service. He really made sure my vehicle was taken care of.

Review №25

2022-12-24 16:22:34

Zero stars. Seeing Brown skin seems to trigger the most terrible people. My wife and I went to this Audi dealership in 2018 (Edit) to purchase a new TT. The individual that greeted us at the door said Audi didn’t make TTs anymore. There was a new one in the front with a window sticker so I asked him about that, and he said it belonged to someone who just bought it. I asked if there were any others, he said no. He said they had used ones that might interest us. I told him no thank you, we’re here to buy a NEW car. We asked him about the car (not TT) on the floor, he said without hesitation, “You guys probably can’t afford that one”. For the record, it was in our budget, but the insult hurled at us was much deeper than anything as simple as finances.

Review №26

2023-10-19 00:07:28

I’ll keep this simple, i live in boston and found the specific car I want at Niello Audi across the country. Knowing there was a 3 hour time difference I sent an online request to speak to someone early AM my time, about an hour later (7:00Am Cali time) I got a response from Cain Carter, and from that second forward, he was beyond attentive to my needs, every question and concern or text I sent him was attended to within minutes. In 20+ years of buying cars I have never experienced an easier sale, my favorite part is that after the sale was completed and paperwork was signed, anything I requested of him was taken care of immediately as well… if I could give him a 10 star rating I would… I hope the dealership where he works knows what an asset he is to the company, he needs to be promoted to management position. Thank you my friend for a wonderful experience !

Review №27

2024-06-15 01:25:10

Walked in and Cesar approached me right away! Helped me quickly and didn’t feel pressured on buying what so ever! Thank you Cesar you have a bright future! Thank you Niello Audi

Review №28

2023-02-07 13:53:10

Fantastic service! I’d recommend Niello Audi to my family & friends, and when I’m ready for another new one, I’ll be back again! Thank you Brandon & Andrea!

Review №29

2023-09-23 00:54:47

Niello Audi are the best in sales and service, I have a great experience overall and they makes me adore my new Q8 Etron. My last service was with Eric C and he was just phenomenal, he even provide me with a rental although I did not ask for when I set my appointment it it was very nice to have it specially my wife had change in plans and could not come to pick me up . Thanks Eric and all the team

Review №30

2023-10-30 18:19:13

James in Service and Josh in sales were excellent. Great service, communication and expertise in taking care of my Audi and sales experience at this dealership! Highly recommend for buying a new vehicle or getting your Audi serviced. Well worth my drive from Lake Tahoe here.

Review №31

2023-01-26 01:35:22

The experience at Niello was phenomenal. First, I had no transportation and they offered to pick me up and bring me to the dealership to test drive. Secondly, everyone was offering to bring food, water, coffee to make sure I was comfortable. Jonathan was thoughtful and assisted with negotiating the best rates for the purchase. He listened as we negotiated. My experience here has been far better than many other auto dealerships. Seek out Jonathan and Cain for your next Audi purchase.

Review №32

2019-12-11 00:25:37

Best car buying experience yet! The dealership itself is beautiful and their service is excellent. Cain, specifically, was super helpful in showing us the ins and outs of the vehicle. Hes very responsive, never pushy … just an overall great guy. Highly recommend Niello Audi!

Review №33

2023-09-12 21:27:14

Highly recommend. I just bought a used Audi from another dealer. Had some issues with a strange clanking noise from the front suspension. James and Diego found that the previous dealer didnt tighten the brake calipers when they changed to rotors, and the screws were falling out. Could have been a very dangerous situation if they didnt take the time to diagnose and fix the issues. They went above and beyond what I expected, even though I didnt buy the car from them. Thank you!

Review №34

2023-01-27 15:43:29

James French was great! He is friendly and easy to deal with! He made sure I understood everything and kept me informed throughout the process my vehicle was in service. He was fast to respond to me questions or concerns via text and I will definitely be going back to Niello Audi!!

Review №35

2023-09-18 20:34:16

Dear Niello Audi:I am writing this review, because I am disheartened at the way that I was treated by your Audi team at your dealership in Sacramento California.I bought a new 2023 Audi Q8 from your dealership in late June of 2023. Everything was handled over the phone. The two sales reps (Cain and Kyle) that assisted me with purchasing the vehicle were kind, professional, and very helpful. I had received the purchase package and signed on the dotted line and paid for the vehicle in full. After I received the vehicle, I realized that In the state of Michigan you cannot register your car without a physical title present. When I called the dealership to ask for my title, they told me it has not been released through Audi and they would get it to me in a week. That week turned into a month and that month turned into two months before I would finally get my title. I begged, and I pleaded with the dealership to assist me with this process. I was ignored by the two sales reps and by the sales manager Andrew, which was very polite at first, and offered to compensate me for my monthly payment for every month that I was not able to drive my vehicle.Until the second month rolled around, and he started getting very snippy with me over the phone and via text and I didn’t receive payment for the second month. They refused to send any more compensation, not really knowing when my title would get here. All the while my brand new car was parked in the garage and I was not able to drive it.I finally got my title after endless amounts of phone calls and texting. The MIchigan DMV received my title on September 9. Andrew, the sales manager, Rachel that handled the titles and Cain and Kyle sales reps - all ignored my phone calls and some of my text messages. Very unprofessional when it came to follow through and assisting a me.I would like a personal apology and full compensation for the second month payment, and insurance that I paid for while I could not drive my vehicle as promised.Ali

Review №36

2016-12-22 03:29:05

We previously purchased an Audi at Niello Porsche from Lee Perkins. When we were in the market for another Audi the first place we thought of was Niello. Bob Nelson, the general manager, and Pierre Bernard, the salesman, were excellent. The entire experience was terrific. Once you become a part of the Niello family, you will never purchase another car from another dealership.

Review №37

2023-12-12 03:45:51

I was considering purchasing a used vehicle. They say they are “one price” and the price on the website is the final price. This is not true. There’s obviously the upsell of products such as warranties, however, they REQUIRE you to purchase a “RECOVR” unit for $1295. This is vaguely stated online with no price listed for this mandatory purchase.I ended up purchasing a vehicle elsewhere because of this dishonest practice.

Review №38

2024-03-22 15:50:13

Really nice employees, but I have to say my car ends up at the service department far too often for check engine lights coming on.

Review №39

2023-02-22 07:37:26

Niello Audi was the best car sales experience I’ve ever had. I know it sounds like a generic comment, but I actually mean it, especially having dealt with a horrible car purchasing experience recently. Ramez was very personable and not pushy, which was amazing. He genuinely wanted to help us look for a car/ deal that would work for us without making us feel uncomfortable. Kyle (on the finance side) was also very thorough and transparent with all the signing of the documents. All in all, I was very pleased with the whole experience. Definitely, would buy another car with them again.

Review №40

2023-11-01 22:28:01

I need a key recoded. Very simple procedure, I know a guy who did it himself with YouTube. Instead of just taking the 5-10 minutes and fixing the issue even for a nominal fee they charged me $245 to do a diagnostic, then after 5 hours I checked up and they made me make a second trip because they just realized they needed both keys. When I complained Hector made it a point to tell me to go to Elk Grove or another Audi dealer. I WILL! I don’t have to go to Niello since they clearly don’t value me as a customer.

Review №41

2023-01-01 01:01:56

Brandon was a great salesperson to deal with. He was pleasant, informative, and knowledgeable. I was under stress to get the best deal I could get and at the same time since my previous car was totaled I needed a car and one fast. Audi’s are incredible cars and with Brandon’s help I was able get a beautiful car. While I waited for the paperwork to get put together he and I talked about solving the world’s problems. He was fun to talk to. All in all a real good dude. The finance man, I’m sorry I forgot his name, was really efficient and helpful. At no time did I ever feel under any pressure, which was much appreciated. I have in the past walked out of car dealerships in the past with a high pressure salesman. The car I got is beyond my expectations. Thanks to Brandon and to Niello. It was a good experience.

Review №42

2023-04-25 16:46:22

Niello Audi has been a pleasure to work with. They have made the process of servicing my car so quick and efficient. My service advisor, James French, has been exceptionally helpful the entire time. He has consistently taken care of everything and helped eliminate the stress and hassle that typically comes with car repairs. He made sure to update me on my vehicle status and kept to the time frames set when I dropped off the car. I would definitely recommend him and Niello Audi in the future.

Review №43

2017-12-04 08:16:41

I recently purchase a used Audi RS 5 from this dealership and I couldnt be happier with the car and my experience. Everyone I worked with at this dealership was extremely respectful and dedicated to to making sure I had a great experience. I personal worked with Raz and he was fantastic to work with; very knowledgeable, passionate about cars, and he simply went out of his way to make sure I had the best experience possible. After I purchased the car, I had a minor concern, and Raz called me on his day off to assure me they would take care of the issue and they have since done so. Obviously any car dealership is interested in selling cars, but at Niello they are dedicated to customer service and it shows. I will refer business to this dealership and when I need to purchase my next Audi, I will give Raz a call first. I dont live in Sacramento, in fact its a several hour drive, but its a small price to pay to work with genuine people. I rarely write reviews, but in todays word great customer service is becoming more and more scarce, and Ill go to the end of the earth to promote it when I find it. Thank you Niello and team, and especially Raz for a great experience; you are running an exemplary business, and I sincerely appreciate it.

Review №44

2023-03-29 04:50:50

My wife and I had a fantastic experience working with Diane over the weekend. She has terrific brand knowledge, really listens to the customer and was able to guide us to the perfect electric vehicle. Her attention to detail and outstanding customer service should be modeled across the Niello brand.Just days later we’re already discussing our next Audi purchase and look forward to working with Diane again.

Review №45

2023-07-17 15:06:48

Lack of communication and sense of urgency makes it hard to recommend doing business at this location. Spoke with two sales managers and none of them got back to me as far as my concerns.Leased a vehicle from this location and now I do not feel comfortable taking it there to be serviced due to customer service I received.As an Audi enthusiast and someonee who likes to refer great business, I cannot stress enough how bad our experience has been with niello Audi of Sacramento .

Review №46

2023-02-01 02:10:00

I have had my Audi since 2014. Its handling ability is amazing! Ive always serviced it at Niello Audi. The entire staff is knowledgeable, thorough, and very friendly. They are always patient with my lack of knowledge on the inner workings of cars and make sure I understand what and why they make their recommendations. Ive become true friends with my great sales rep Cain Carter. Im looking forward to seeing him in the not too distant future to get a new Audi. A hybrid perhaps?

Review №47

2022-09-25 18:05:00

I had a great experience buying a car from Cain Carter and the rest of the team at Niello Audi in Sacramento. I paid a bit more than I would have liked, but with current supply and demand issues that seems to be the new norm. With that being said it was First Class service from Cain coordinating the deal, Sebastian picking us up from the airport (and doing an excellent job on detailing the car), Gary “the manager” was very personable and welcoming and Rich “the finance guy” helped put together some nice extended warranty and services bundles at a reasonable price. They also stayed late on a Saturday to finish the deal. Even though I am not from Sacramento area I would definitely consider buying buying another Audi from them or from the other Niello dealerships(I understand the also have a Volvo and a Porsche ones, not sure if there are any others). Cain has been with the Niello group for 14 years which is way longer than what I have seen at other car dealerships in my 30 years of buying cars. After working with him and his team I can understand why. They are good guys.

Review №48

2022-12-01 05:20:33

Niello always does a good job of taking care of me. If my vehicle service is going to take long I am provided with a loaner or rental from Hertz so I can get back to my day. Eric is my service advisor and keeps me well informed.

Review №49

2021-07-19 20:54:00

I was treated friendly and respectfully, and we enjoyed our time at the Dealership. My salesperson listened to what my concerns were, and helped me with them.

Review №50

2024-03-31 16:42:37

Great customer service and professionalism! Steve and Wilber did a great job helping us out!

Review №51

2024-04-27 06:43:32

I believe Alex was the name of the second man I spoke with. I found him condescending and pretentious. He assumed I was ignorant and spoke to me as if I were a child.

Review №52

2023-01-25 01:50:36

Amazing experience ! Made it easy easier than I thought*** update .. so it was easier than expected because I got talked out of original loan that I had before I got to them. They told me they could get me a better rate “ I mentioned I was just repairing my credit didn’t need it ran multiple times”. They assured one hard pull and they found me one that would cover a warranty as well.I WAS VERY IMPRESSIONABLE & VULNERABLE THINKING THEY WERE HELPING… WHEN ACTUALLY IT GOT THEM A PAY OUT, ADDED almost 3000$ for an WARRANTY and I had 10 hard pulls on my credit.It’s a nice car but totally NOT WORTH it after doing my research. Not so honest business

Review №53

2023-05-06 17:29:04

Dain provided exceptional service in making sure my vehicle got in and out of the shop in a matter of hours. He was able to do this with virtually no notice as I was stranded with a flat tire while traveling from Seattle to Dublin. He was able to rapidly coordinate tire delivery and installation, getting me back on the road as quickly as possible. His help was greatly appreciated

Review №54

2022-11-28 03:21:01

Johnathon Martínez in sales was great! Super friendly, and worked fast to help us get a hotly contested vehicle at a great price! I would definitely look for him again when it comes to my next Audi! Also would like to especially thank Andrea Bryner for getting us approved for financing at a rate we were pleasantly surprised by! Altogether a wonderful experience at Niello Audi!

Review №55

2023-03-31 19:46:47

Get yourself an Erik. Erik was my service manager and he was amazing and kind and on top of it when it came to my car. Communication was great. Whenever I have to take my car in, I always request Erik.Audi themselves also took car of myself and my car. It was in the shop for 3 months, waiting on a part, and they detailed my car complimentary for the wait so that was nice.

Review №56

2022-08-15 02:38:03

I had previously purchased a vehicle from Niello and I’m not happy with my local dealership so I decided to reach out to them to see if they could help when I needed to buy out my lease. The process was relatively smooth and easy the only reason they are not getting a five star is because I showed up at 10 in the morning with paperwork in hand and had to wait an hour and a half for the finance person to process my paperwork. I worked with diane and she was pleasant and easy to deal with. I would definitely go back again when I need to buy a new vehicle.

Review №57

2023-02-01 02:43:26

Niello Audi and Eric Carr, in particular, make taking my car in for service pain free. Communication is key, and Eric sends texts throughout the day with updates, including video of the car being serviced, as well as any issues that key arise. You can approve and pay for the additional services right then and there. It is the perfect balance of human contact customer service but with the added benefit of the convenience of approving additional services without having to call and wait on the line to pull out your credit card to pay. Also, I am never left wondering if and when I will get my car back.

Review №58

2022-01-29 19:07:56

Great service! My vehicle was rear ended a few months back and I chose Niello Collision Center for the repairs. I am very glad that I did! They did a super job on the repairs. Staff kept me informed on the schedule and about any issues that might have come up. They did a great job and include a good warranty on their work. Definitely recommend them!

Review №59

2023-04-13 17:16:09

Omead was the very best service advisor, keeping in close contact and providing all the pertinent and important detail that a customer would need. The shop even got my car done three business days before the expected date! There is literally nothing more I could have asked for. Great Job to Niello Audi and many thanks to Omead.

Review №60

2022-10-20 21:17:17

I have no complaints about the work that was done on my relatively new SQ7, However, Niello lost a lot of points with me. First, there was no service to help me get to the dealership to pick up my car. Then, when I asked about a discount on a pretty pricey repair, the service advisor said there wasn’t any discount available, and then I found 2 service specials on their website. Lastly, no clean car when they were done. I left disappointed.

Review №61

2022-12-16 04:55:26

Purchased a new Q7 today from Neillo Audi. Cain was a FANTASTIC salesman! Touched base with me immediately after contacting online. 24 hours later, I have my new car! Cain was so knowledgeable of Audi vehicles. Was great at explaining how to work all these fancy new things. I had a Q7 previously but a lot has changed. Andrea was great in filling out the paperwork and explaining warranties etc… Thanks to all! You were all great to work with!

Review №62

2023-01-29 19:45:53

We had such a great experience with Niello Audi. The whole staff team is friendly and pleasant to work with. Especially Dianne, she is amazing and answered all our questions patiently. We didn’t feel pressure at all.

Review №63

2022-06-10 20:27:40

Absolutely great experience. We interacted with Mike and Diane and David. All were friendly, interested in our needs and very helpful.Very thorough in explaining anything we didn’t understand.We traded our older Audi in for a new one, love it!!We forgot that we had $40 tucked away in small closed compartment in the old Audi, the money was returned to us.Again, such a pleasant experience. Thank you Mike and David and a special thanks to Diane for going the extra mile for us!

Review №64

2023-07-24 06:24:37

They just give me a fake leasing price on their car and let me go to their office, nothing is real from their agent’s mouth. I have confirmed with them twice if they have that number and they said yes, but they totally refuse to admit they said anything through phone…. if they say they can give you a great price, don’t trust them, truly.

Review №65

2022-10-03 23:18:14

I drove 2 hours just to buy from Niello Audi! They had great inventory and options to choose from! Alex set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Alex was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Finance normally takes forever, but Andrea had everything prepared before I even made it to that step in the process and i was done within 10 minutes. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would recommend them to everyone! It was well worth the 2 hour drive!

Review №66

2023-01-20 18:35:56

My customer tech was James French. He was wonderful. He kept me appraised of all matters relating to the car as it was in your shop. I will defiantly come back again even though the Audi dealer in Roseville is closer to my house

Review №67

2023-02-01 05:14:53

Fantastic consumer experience. From initial contact to close our experience was entirely pleasant. Absolutely zero pressure and the team continued to seek better options for our family. We ended up lower than our original APR and down payment. I owe Cain a bottle of Titos for sure. We will be back.

Review №68

2022-11-13 16:26:55

I thought buying a car was stressful with high pressure salespeople and hours of negotiating…but then I went to Niello Audi. Walked in and no body pounced on us. We casually looked around and when we were ready, we worked with Ramez who was helpful and knowledgeable. The entire Niello team was was wonderful. It was a pleasurable experience. Niello certainly deserves its favorable reputation.

Review №69

2023-05-07 14:50:10

Dane is always very nice, friendly, helpful, accommodating... leaving his direct line just in case you may have a question while you car is in the shop. Job well done and I got a car wash coupon which I promptly used.

Review №70

2021-09-08 05:27:16

My wife and I ended up finding the exact car we wanted. I was nervous to go to the dealership to buy another car as the one in our hometown was less than impressive and we didn’t have the best experience in dealing with them but we made the trip and upon arrival were greeted with smiles and pleasant personalities. The experience was great and very smooth. Trust and respect went both ways and we left very happy with the car we wanted. We also received much more for our trade in and were able to get lower payments. I can’t recommend Audi Niello enough. Andrea and Dianne were excellent!

Review №71

2023-01-11 02:58:37

Went in today for just a tire rotation. And was treated as if I just purchased an R8. Great job Niello!If you own an Audi, dont go down hwy 99 for sales and service, drive cap city 80 for a satisfying experience.

Review №72

2023-05-05 01:17:02

Excellent service. This is our 6th car we have purchased from a Niello dealership. The entire car buying process was easy, stress free and professional.We love our new Audio

Review №73

2022-10-14 03:22:24

After waiting for ten months for the arrival of the Q4 e-trons to the USA, I finally found the exact model that I wanted at the Niello web site. I contacted Niello Audi and Cain Carter responded to all my questions. With some negotiating, we were able to agree on terms, including the delivery of the vehicle to Oregon. I am most appreciative for the positive experience that he provided.

Review №74

2023-02-09 16:52:06

I recently had issues with the instrument cluster on my Q8 during a road trip and had to turn around and take the car to a dealership. I was extremely impressed with the level of customer service I received. Omead went above and beyond to make sure that I was taken care of and that a technician would look at my vehicle. He kept me informed throughout the repair process and made sure that I was able to make it to my important commitments with a loaner car.The customer service was top-notch, and I was truly impressed with the level of care and attention I received. Omead saved the day and made it possible for me to attend my son’s competition.Thank you for a positive experience!-Lisa Rayman

Review №75

2022-09-14 02:49:20

My service advisor Dain Bryant was very professional and efficient. He was very helpful and kept me informed on the progress of my service. The service technician Caleb sent me a wonderful video about the services that were being preformed on my car. Thank you Niello Audi for the wonderful hospitality!!

Review №76

2024-01-04 15:47:21

Great place with world class customer service. Omead, Hector and James will take care of you like family.

Review №77

2022-07-21 18:06:54

5 star service all the way! I brought my Audi A6 in to Niello for its 60,000 mile service and Hector Guadamuz went above and beyond to make it a great experience. All of the work was completely explained and agreed upon upfront. My car was ready sooner than I expected and there were no hidden or extra charges. Hector even found a way to save me a good amount of money which was a pleasant surprise! I highly recommend Niello Audi and will continue to bring my car here.

Review №78

2023-04-06 14:13:48

Three years ago we were very satisfied with Niello Audi and their sales group when we purchased our 2019 A6. We’ve taken our car to the service department a couple times (recall and routine service). This past week we brought the A6 to them for a couple recall items and couldn’t be more satisfied with our service experience. Hector kept us informed about progress and delivery time-it was finished early-and explained the work that was performed. Safety recalls are inconvenient, Hector and the rest of the staff at Niello did a GREAT job making our experience very positive. We’ll go back when more service is needed.

Review №79

2022-10-12 03:22:57

This is my 2nd Audi purchase from Niello Audi & their customer service is unmatched. I love the atmosphere & Andrea in finance is AMAZING! I also encountered Ramez a new salesperson & he too is just as amazing! He was so sweet, he’s very knowledge & today my car was deliver from the port! The people that work for Niello Audi give impeccable service & they’ve earned my repeat business!! Great company great people!!

Review №80

2022-10-20 22:20:16

My wife and I first worked with the staff at Niello Audi of Sac in 2020 and were beyond happy with the service and care provided to us. When it came time to get a new car in 2022 there was zero question about where we would be getting that car from. Steve is a true professional. Cain is as knowledgeable as it gets. Rich made the finance process a breeze and got us a killer rate. And, if I were to type all the praise that Omead deserves, I would run out of room on this review. I look forward to getting my next car from these guys!

Review №81

2021-09-10 17:59:11

Niello Audi was definitely the best experience I’ve had from a dealership.Cain Carter is the man. Very knowledgeable, down to earth and helpful. He guided me through the process and looked out for my best interest. Cain makes it happen! If you’re ever in the market for an Audi, give him a call. He made it a breeze.5/5 across the board, from the test drive to driving off the lot. Would recommend.Definitely go to Niello if you are looking for a great team, great cars and great deals!Thanks again Niello. The car is amazing!

Review №82

2023-01-22 19:29:28

We were stuck in Tahoe with a dead car. We decided to make a switch to Audi and called Niello Audi. They were extremely helpful and even offered to drive up and pick us up. We are very happy with the new car, the service, and the deal.

Review №83

2022-08-12 02:19:37

The service was satisfactory, Eric the service advisor, as always was nice and professional. The only thing I was not please was that after 3 and half hours waiting no one provided me with the diagnostic, I had to go and look for someone to find out what was going on. Fortunately the service manager assisted me, after that the actual repair was done fast. The vehicle is running great again.

Review №84

2023-05-20 00:20:21

The sales and business support for the test drive and day of purchase were helpful. However, it has been downhill from there.Today is day 90 since I purchased the vehicle. They have failed to process the tags and registration and now the temporary tag has expired and I am no longer able to legally operate the vehicle.Speaking with the DMV over the past several days clearly indicates the issue is with the dealership (or whatever 3rd part processor they offload this work to). Frankly for the amount of money involved in such a purchase I am shocked at their lack of proactivity around this. Surely _someone_ gets some kind of alert like It has been 60 days since this was supposed to be done, why dont you issue some new temporary tags or check what is going or reach out to the customer?...Finally, good luck actually contacting someone who can resolve such issues. If you call their number and do not choose sales you just get a voicemail 9/10 times. In the event you do speak to someone they are nice and offer to transfer you to the correct person. Once transferred you will also just get a voicemail. After you leave such a voicemail you will not get any kind of call back in a timely manner.Just for some additional fuel to the fire the detailers (who apparently are also contracted out?) managed to scratch the dash of the car when attempting to detail it for delivery.

Review №85

2021-07-05 16:53:57

I went in to buy an Audi SQ7. Was greeted right away with a smile seeing if I needed help with anything. I had an appointment at 10 showed up early, but Cain instantly started taking care of me which I appreciated. Long story short Cain, Gary and David all treated me as family while I was there. The customer service I received and the deal on my car was amazing. They did not put any pressure on me to buy any warranties or other additives for the car. David just showed me options so I could take great care of my car and my wallet in the future. Overall I would highly recommend this dealership and I am looking forward to being a customer for life.

Review №86

2021-06-16 02:41:06

Always excellent customer service and quality work by technicians. My service yesterday turned out to be longer than expected, but my service advisor found a rental car for me and kept me informed throughout the day. The rental and another service item were covered by Niello, as well as the car wash. Overall, my experience was very positive and my car continues to be in excellent condition.

Review №87

2022-04-09 23:30:54

Niello is spoiling me. My car purchase was easy, relaxed, professional and contact with my salesperson has continued. Service has been swift, efficient and courteous...with my transport needs taken care of without charge or inconvenience. Totally spoiled, thank you very much!

Review №88

2022-10-26 16:26:17

First, I was not greeted by my service advisor Erik . I sat at his desk for some time before another service advisor addressed me and offered to write my car since he was late. I get that. Traffic etc. but when I returned to pick my vehicle up I once again was not greeted by Eric or informed of my paperwork or overview of my car by Erik. Once again the service advisor who I spoke to this morning greeted me back. I wish I remembered his name but he was very polite. But my lawsuit extended warranty was declined and they asked me to pay 1600 dollars for a repair that should be covered. When going over my paper work when I got home I saw my car had been driven, which I understand being in the car industry that some cars need to be driven but when I brought my car I told them I had a coolant leak from the waterpump/thermostat and they marked it as catastrophic failure and still drove it with the leak. So I decided to pick my car up and have my repairs done elsewhere. Being a luxury brand I expected more

Review №89

2023-03-08 00:41:32

So far, everything is good. William was very professional and nice from start to finish. Phanh was helpful. Lets see how the vehicle hold up overtime and from what the dealership claim : they take good care of their customers.

Review №90

2021-09-05 00:33:28

I always enjoy my experience at the Auburn Blvd Niello Audi. Im always treated like a valued customer and they do an outstanding job with maintenance of my 2012 Audi A6. All of the maintenance and sales reps have always been very nice to me. I dont want to go anywhere else to have my vehicle serviced. Why go anywhere else when Im treated like a true valued customer!?

Review №91

2022-12-09 01:37:14

Sent in Q7 for service, Niello Audi no longer offer loaners for services. I was promised car will be ready by 12pm. I called twice after 1pm and no one had an idea when it will be ready since my advisor was on training. Picked up car, and after going back to work, the engine light came on during my drive home. Called Niello Audi but no one was able to help me and I was told to leave a voicemail for my advisor. Next day, took car back to them and had to leave the car there again without a ride. So Audi called a Lyft for me, the ride was dirty. Audi should at least have a shuttle for customers. Called me back later in the afternoon and said that they fixed the issue. Took so much effort for a car service. Even when my 17 year old Lexus goes to service, I still get a loaner everytime I drop it off.

Review №92

2022-03-30 23:01:35

Audi Niello never disappoints! Their customer service is top notch! Hector is thoughtful, helpful and communicated via text and phone with regular updates regarding my car. It is definitely worth the drive from Chico.

Review №93

2022-08-13 20:50:00

We received a notice from the DMV that our old Audi Q7 had an emissions recall and was subject to correction (and proof of) prior to processing our registration renewal. I had called other Audi dealerships to inquire of the correction needed. Niello Audi was the most professional - from taking my call, answering my concerns, scheduling the work, receiving our vehicle, providing an online means of tracking the progression of the service, calling me when it was inspected to let me know of the work and my options, calling me when the work was completed, AND calling me to check on the vehicle’s performance days after I had gotten it back. Oh, and our family had just moved where we used this vehicle heavily for driving our belongings (and garage kept things). It was very dirty inside and outside and I apologized profusely. When I received the vehicle, to my surprise- they cleaned it!! I was very much speechless. To say that that the ENTIRE Niello Audi team exceeded my expectations would be selling this organization short. They care and love what they do and it just brilliantly shows.We actually live closer to another Audi dealership. I’d drive the extra miles to Niello’s (even with high gas prices) any given day.Thank you again to the entire team at Niello Audi!!

Review №94

2021-08-07 03:02:50

Just moved to the area. Very pleased with the communication and care of my A5. The service writer and the customer service rep for the loader car were very helpful. The dealership is clear, well staffed and organized. If I could change one negative experience during my visit, it would be the interaction I had with the three cashiers. Not one of them was interested in helping me. I believe I interrupted some kind of conversation they were having. I like and recommend my new Audi dealer and services center.

Review №95

2022-02-27 02:23:20

Niello went above and beyond for us. We had to do a major service that took a full week. Even though our car is too old (2011) for a loaner car, they made an exception. They were very thorough and my car should be good for quite a while.

Review №96

2022-11-30 17:12:01

Where do I start Cain and the Audi finance team was unreal, from start to finish just very efficient and everything that was promised was delivered . Definitely will be buying my next vehicle here and referring all my friends and colleagues to enjoy the same experience I had. Thank you Niello Audi.

Review №97

2022-09-20 00:02:25

Hello, this review is in regards to my recent purchase at Niello Audi. I custom ordered a new 2022 Audi S5 Coupe (Prestige) in Daytona Gray with Magma Red interior. It was a bit of a wait, but this is my dream car, so very much worth being patient.Dianne Ponce was instrumental in making this process go as smoothly as possible. She kept me updated every step of the way. She made my buying process so simple. I highly recommend asking for her if and when you purchase your Audi.When it came to the document signing, Andrea Bryner was amazing to work with. She was professional, efficient, and helpful when it came to different options.Thank you all at Niello for making my dream come true!

Review №98

2021-06-12 21:15:53

I brought my A4 in for some work and Omead was great start to finish. He gave me a beautiful loaner car for the day and let me know as soon as the work was completed. My purchase experience with Cain was also outstanding. Excellent service from people at Niello.

Review №99

2021-07-23 19:25:21

We recently moved to the area and were looking for a new place to service our car. Niello had great reviews so we booked our service appointment.Niello did not disappoint. The staff was friendly and the service was great! We will definitely be going back and will purchase our next Audi from them.

Review №100

2023-11-17 22:26:42

Awesome experience here. Thank you Yana.

Review №101

2023-08-28 02:52:46

If you are looking for an audi I highly recommend Niello Audi. Jacqueline was the one who helped me with my choice and I cannot be more than happy about my A3. I will be definitely coming back to Niello Audi!

Review №102

2020-12-12 06:11:00

I love Niello Audi! Scott, the manager, and Omead, a service advisor, are always cheerful and super friendly and really are trying their best to provide outstanding customer service at very reasonable cost! I prefer to go to the dealer as they provide loaners and guarantees! They greet you with a warm welcome and have a very comfortable customer area if you need to wait! Always a great experience getting my car serviced here! Doesn’t matter whether your car is new or old, they will treat you with kindness and respect and keep you well informed! Give it a try! You will be glad you did!

Review №103

2022-11-25 18:04:54

The service team was great! Especially Omead! I’m a somewhat new Audi owner and He assisted me with all of my questions and explained different features of my Q7. My vehicle was serviced to meet all my needs! Thank you Niello Audi in Sacramento!

Review №104

2021-09-21 18:30:32

We were in and out within a couple hours. Seamless and pleasant experience with Niello Audi and, specifically, Cain Carter. Never had such an above board, matter of fact and straightforward approach from a dealership. I would highly recommend Niello Audi to anyone I know!

Review №105

2023-05-02 23:15:41

Sacramento Niello Audi is a great place with excellent customer service. They are honest, quick and do great work. Omead Anwar is my service consultant and goes above and beyond. Thank you !

Review №106

2016-10-23 23:10:37

I bought my CPO Audi S5 from Stan Barney and Niello Audi, and wanted to give a shout out to both Stan and Niello. I avoided buying a new car for several years because previous dealership experiences were painful, with long waits and lots of games. Stan and Niello have completely changed my view of the car buying experience. Stan was incredibly friendly, knowledgeable and patient from the first time I stopped in to test drive the car and I bought it several weeks later. I never felt any pressure with Stan -- the relationship was more like having a trusted advisor or friend help me make the decision that was right for me. The buying experience was so simple - four texts negotiated a fair price on a Friday night and it took about an hour on Saturday morning to buy the car! It actually took longer for Stan to deliver the car to my wife and me after we signed the papers! Kudos also to Nicole in Finance. I have since had two service appointments, and my experience with David and Eric and the rest of the Service staff has been just as exceptional. I should also add that the dealership itself is beautiful and impeccably maintained and everyone is also friendly and helpful. The Niello folks have all the big stuff and details nailed down. Bottom line, this is my first Audi and the first German car I have owned since 1989, but after this experience I am a dedicated Audi owner and Niello fan. When the time comes to replace my S5, I will be driving straight into Niello and asking for Stan Barney! Thanks Stan and everyone at Niello for a fantastic experience!

Review №107

2021-06-04 21:11:45

Great experience! The Niello Audi staff was friendly, professional and knowledgeable. We will continue to recommend the Niello Company brand to our family and friends when they are in the market for a quality vehicle. Dianne was our salesperson and she was awesome to work with.

Review №108

2022-07-08 18:31:54

I had a great experience at Niello Audi! I live in Roseville and have used Audi Rocklin before for issues with one of our vehicles. I was not happy with them and decided to make the longer drive from my home to Niello this time. I was highly satisfied and will be using them for both of our Audis in the future. All of the employees were friendly and helpful. Omead took great care of me and my vehicle. I was provided a nice loaner to use for the day and my car was returned promptly and with a fresh wash. I feel they are honest and cater to the customer with excellent service. I would highly recommend them for all your Audi needs.

Review №109

2023-05-03 19:07:09

Omead was amazing to work with! He was very friendly, quick to respond and treated me great through the process. I highly recommend him and Niello.

Review №110

2023-04-05 03:25:44

I took my car in for service on two recall notices, which went smoothly. However, for the second time I asked for a problem to be taken care of where whenever it rains, water gets trapped at the bottom of the rear driver’s side door. Days after it rains, I will open that door and a quart of water gushes out. The first time they couldn’t figure it out. This time it was raining the day I took it in so I thought it would be easy to find the problem, and they said they ‘adjusted’ a seal, but when I got home the same thing happened. I’m very frustrated that Audi’s technicians can’t seem to diagnose what should be a simple problem to fix. I texted my service advisor to let him know the problem was still there and I never heard back. Clearly they don’t care but I have water building up in my door frame and that can’t be good.

Review №111

2021-06-24 00:39:52

Steven provided world-class customer service! He was very thorough in explaining the recommended repairs and even provided visuals to support his recommendations. Steven was more than accommodating, always greeted me and offered refreshments. His hospitality was superb.I look forward in doing business with Steven again in the future and also will strongly consider doing business with Niello Audi of Sacramento when I am ready to upgrade my vehicle! Thank you Steven for a great experience, making me feel like a unique audi family member, and the awesome service!

Review №112

2023-02-14 13:46:14

James provided great service & detail about what options I had to maintain my car for next 100K.Zurich shield application looks great! The guys did a great job & this is my final application!

Review №113

2023-02-22 00:58:41

Great customer service. Recommended repairs were a bit pricey so I took the diagnostic to a trusted mechanic and saved $2000 (yes that’s not a typo, 2K). They always do a good job but very expensive.

Review №114

2022-04-20 19:43:03

So....Ive had 2 less than pleasant experiences here, one while trying to purchase a car and one while getting a car I purchased elsewhere serviced.But I guess 3rd times a charm because Mark in service was wonderful and I wish I could remember the porters name who also assisted to getting me seen same day. Had an issue where my fuel door wouldnt open and the porter took the time to grab a technician to see if it could be fixed simply and when that wasnt rhe case Mark got me and the issue was fixed after a few hours!Thanks guys for making that quick and painless for me!

Review №115

2022-09-29 22:06:30

My last visit was absolutely horrible. One service rep was yelling and cussing at someone they were on the phone with. My service rep was being rude after he came back from lunch. Went over to his desk before paying because I had questions about the service report, and it wasn’t even a hard question. The question was what exactly is wrong with my reverse light since it wasn’t just the bulb. They wanted to charge $600 to fix it so of course I want to know details before dropping that much money. He couldn’t give us the exact answer so yeah we kept asking for clarification. His facial expressions, his tone, his body language… all very rude. Talked to the manager about the behavior that we were seeing that afternoon and it wasn’t until then that he changed his attitude.

Review №116

2019-02-26 02:09:20

The Niello company is synonymous with excellence. This is especially true when it comes to customer service/satisfaction. From the moment we walked in looking for a new vehicle, we have been treated with respect and attention by all of the staff members that we encountered. It’s apparent that they enjoy what they do and that makes for a pleasant car buying experience. The specific team members we worked with are Brigham Sears and Cain Carter. They are very helpful people. Also, thank you Matt Niello for all of your help. We look forward to buying more cars from the Niello company in the future.

Review №117

2022-07-16 22:40:43

I can say that the complete process from looking at vehicles, waiting for its delivery and the final signing of paperwork was a very pleasant experience. Everyone made us feel we were important and our needs were acknowledged and taken care in the best possible way. Our salesman Jonathan was exceptional, very knowledgeable and well versed in the vehicle feature. Thank you Neillo Audi😋

Review №118

2023-03-10 02:31:52

Have all our AUDIs serviced here, and have been impressed with both professional, welcoming attitude of the staff and the quality of service. This is my go-to shop for service although we have never purchased a vehicle from here.Jul 7, 2021: service and staff interactions were excellent as alwaysOur S6 had a check engine light that needed to be addressed. Niello once again provided excellent service despite supply chain delays. Dain Bryant kept us advised at each step. Can highly recommend.Was time to replace tires on one of our AUDIs. Service was performed quickly and I think a few minor issues were adjusted. I noticed better mechanical and braking performance. This is my go to Dealership for service.

Review №119

2018-03-27 18:10:01

Good service, not always on time but there is free coffee and free WiFi .

Review №120

2021-11-13 20:24:38

Niello is always a top service experience. From the rental car arrangements to the service progress texts to the service video and “report card” they provide, you can feel secure that your vehicle is receiving top notch attention and service. I drive 7 hours to get my vehicle to Niello and I wouldn’t take it anywhere else.

Review №121

2022-05-14 17:36:52

The best service I have ever received, I used the online app and a loaner was provided, updated progress reports and the insight of a 25 year former mechanic and service e tech Mark Isaacson was able to explain everything in layman’s terms. Niello has a great service team.

Review №122

2023-02-25 01:01:57

My latest interaction with niello audi was sub par. I brought my car in for a recall, interior sealant, inspection and kindly asked for a new wheel cap, as one seemed to have fallen off.Upon picking up my car, service had been done to the 3M boost of my vehicle: which I was not informed it needed servicing. And while I wasnt charged for it, in the past the techs were good about calling about any necessary service not previously discussed.Also no wheel cap was provided as I asked.

Review №123

2019-09-02 16:06:10

TerribleI had a worst experience. I made a appointment by phone for recall service but they had no idea when I got there. They wondered why I was there after 2pm. Finally they got me a loaner car but showed me pictures of foot prints inside of car as damage and I told that is not damage but just wear and tear. But she insisted me as damage, and went over their loaner contract. No more than 150 miles, refill gas tank, within 24hours return, and so on. I have rented a car many times from rental car companies before but this was stricter than any other rental car companies. I had to drive from 4 hours to get this service. They doing recall service due to legal obligation but they seems like doing favor to customers. So I have a young kid, I had to literally cleaned out any foot prints inside of the car and filled the full tank of gas before the return. When I made an appointment I asked if they do wash a car at least, she told me yes and she told me they will do first thing in the morning and it will be ready around lunch time. Next day when I return my loaner car, my car wasn’t ready around lunch time. Nobody called me or let me know when will be ready on that day so I assume it should be ready for me to pick up. They just started doing recall service when I got there, I had to wait there another hour. The lady came and ask me to remove some stuff from the loaner, I was very upset and told her I need my car ready in order to move all my stuff from the loaner.I complained all these to the service manager but she doesn’t seem to understand. She defended every aspect with every excuse and didn’t seem she is sorry. Lexus refilled the tank for every recall service and free wash as well. This Audi does not do anything not even wash the car. They seems like doing a favor for the customer as a recall service and they have no idea what customer care service is.

Review №124

2018-12-21 16:04:31

Kyle and Nicole are wonderful. The A5 we bought was a great deal, excellent experience, easy buying process. Beautiful car. Superior customer service. Very straightforward. Nice people and good value. Today was our first visit to, and first purchase at, Niello Audi, and I would happy to return if we need another car some day. We bought a Q5 from this dealership as well, always A+ service! 2018

Review №125

2022-10-26 03:17:27

This is the best Audi dealer in the Sacramento area. The guy who made me an Audi customer is Cain Carter. This guy is a pro and genuine. Best service ever. You name your request and Cain makes it happen as easy as possible. Thanks to Cain and Neillo Audi for your service and hospitality!

Review №126

2018-04-19 01:42:07

We have purchased two Audi automobiles from Niello Audi. Our salesman has always been Cain Carter. Hes been a great contact. Personable, honest and straightforward, a car guy all the way around. He and the rest of the staff have been excellent to work with. Best customer service weve ever experienced. Highly recommended.

Review №127

2022-12-28 12:08:12

I love the service people at Niello Audi! They take great care of my S3 every time I bring it in. Omead is the best service advisor there. I recommend anyone with an Audi go talk to Omead. He’ll tell you the best way to take care of your car and how to get the most power by taking care of your engine. I love Niello and Omead for taking care of me and my ride! Thanks guys!

Review №128

2022-07-04 07:35:56

By far one of the best and most helpful experiences Ive had at any car dealer. No pressure. No sharks trying to get in your wallet. Just honest people who actually care about what there customers drive off in. I Dont want to go anywhere else to get another car!

Review №129

2021-10-09 21:04:59

I brought my Audi Q7 with 25000 miles on, for a noise on its front wheels, the assigned advisor asked me some questions about the problem, the advisor was very rude, they way he was talking to me was completely unprofessional and disrespectful.I dropped the vehicle, he called me the day after and said we found no issue on your car it looks like you need to get new tires.I believe the dealers have all equipments to fix a car specifically their own products and specially those vehicles that they still under the factory warranty.It is really frustrating when you pay a big budget for a vehicle and while it is still under its warranty you have to go to different mechanics to fix its mechanical issue.I am completely not convinced with their service and specially I am really frustrated of the way the advisor communicated me.I don’t recommend this Niello Audi on Auburn blvd to no person.

Review №130

2021-03-03 21:41:10

We bought our Audi on Black Friday. Since then we have ordered mats and puddle light rings but I did not expect to pay extra for a plug in for our towing package. Went to tow something for a friend and found out the wiring harness does not have a plug in. My husband called and was told they had one in service department. Went to pick it up and the charge was close to $100. Did not have an appointment so it could not be installed. Upon questioning it my husband was told he should have inspected the car when we bought it, except it was very dark and everyone was closing the dealership. This is not the service or advice I expected from a place that sold us the car of our dreams.Update: I did take your call and you ask what you could do....I told you refund the money for the part. You said you would call me back, which you did BUT no mention of any money only next time we came in for service come to you for a discount....hum you knew my name, my sales person and my phone number, but did not notice we have Audi Care and added 100,000 protection package. When I mentioned that you said that you would send items from the sales department. Now it is 3 weeks later and no package or phone calls to check. We will not be considering you are first point of contact and we will not be back for service. The car of our dreams and the car we waited so long to buy now has a very sour note...

Review №131

2023-05-06 07:29:58

Good service by William. Competent new car feature training. Prices way better than Marin Audi . Staff friendly. Sensed integrity in William and others.

Review №132

2023-02-04 02:56:27

I loved my service provider Dain but when I picked up my car after having an oil service done costing over $200 the cap on the oil was not latched properly. I started my car to leave the dealership and my issue light went on and was shaking like a rough ride. I went in and had Dain come out and check it. He agreed something was wrong and took it back into service for review and identified the issue I remain surprised they brought it out and didn’t notice something was wrong

Review №133

2022-10-09 01:20:22

Had my first service at Sacramento Neillo. Had transmission fluid exchange. The car shifts better than before. Great job. Omeed did a wonderful job in getting me quotes for suspension replacement. Planning on getting my back brakes done within 6 months; as long as it doesn’t rain (it’s a pain to clean a car after it rains. Have to get every nook and cranny cleaned). See you soon Omeed!!!!!!

Review №134

2022-03-13 15:45:16

My service writer, Mark, was great. He had preordered the parts to replace my windshield. Drop off was a breeze and pick up the next day was on time as promised. My only complaint was that the loaner vehicle they gave me was about the filthiest car I’ve ever seen. I paid $12 just to have the car cleaned so I could see out the front windshield.

Review №135

2022-01-07 22:50:26

The service folks seem nice to your face, but they are arrogant and really dont care. I stopped in to Niello Audi service desk to ask a simple question about a mechanical issue I was having with my car. One of the service reps told me to take a seat and someone would be with me shortly. Twenty minutes later I asked if someone is available to help me and I was told that everyone had gone to lunch. The salesman said that I could come back in an hour and someone would be there to help me.Today I called to ask a simple question about a part. The parts guy was not even trying to to be helpful.I have no idea how this dealership stays in business with such poor customer service.Although, Elk Grove Audi is like 20 miles from downtown, at least Elk Grove Audi tries to help its customers. I suggest you by-pass Niello altogether and just go to Elk Grove Audi.

Review №136

2021-11-21 19:34:44

I highly recommend Niello Audi! Excellent all around experience from the moment I called about the car I wanted, to driving my beautiful Audi off the lot in the same day. I wished I lived closer so that I could have my car serviced there. Shout out to my sales advisor Cody! I really felt like he listened to my needs and delivered!

Review №137

2019-11-22 16:31:59

Very low pressure. Cain was helpful but not pushy at all. I came and saw one vehicle that did not work because I am big and there was not enough headroom. A few days later I spotted a car I loved on another Niello lot. He brought it up and stayed late to close the deal with me. I came here because of the quality of the used vehicles and the 7 day or 700 mile return policy. Makes the decision easy, even if I was confident in my deal and the car.

Review №138

2024-04-24 22:19:53

I have bought 4 cars here. They make sure your taken care of.

Review №139

2022-10-26 02:28:37

Erik, my service advisor at Niello is the most competent and motivated professional I have come across in the auto service industry. He makes it easy to deal with whatever problems and hassles arise in car ownership.

Review №140

2021-06-30 19:27:46

Great Experience. Its our first Audi purchased and happy with the purchased experience. Cain who helped us throughout the process is an excellent Rep. All staffs are so friendly and provide excellent service. You need a new Audi, go to Niello Audi and see Cain Carter.

Review №141

2017-08-11 22:40:40

Purchased my first ever Audi from this dealership less than a month ago. A friend of mine recommended me to check out Niello Audi in Sacramento and I am glad I did. From the very beginning my sales person Raz, was absolutely fantastic. He explained everything there is to know about the Audi A4 to my girlfriend and I. He answered all my questions and was very professional. No pressure at all. After a day or so of negotiations we met agreed on a price that we both were pleased with.Unfortunately the day I was able to pick it up was his day off so he asked me to meet with Pierre. Pierre was very professional and friendly and also made sure I was happy when I purchased the vehicle. He made sure the vehicle was up to my standards when detailing the car for me to take home. Pierre than brought me to meet with the finance manager Phillip to sign the agreement.Phillip was absolutely fantastic. He is a real asset to the company and I am glad he was able to accommodate me on a misunderstand that a sales rep and I had. He went above and beyond to make sure I was a satisfied customer.At the end of the day I was able to drive home my brand new Audi and I couldnt be happier. Each of the three individuals that I dealt with followed up with me a few times after the purchase to make sure I was a satisfied customer. I am very happy with Audi Niello and will recommend them to everyone I know who is looking to purchase a new car. Thank you again!

Review №142

2021-06-28 17:06:54

I found the used car I wanted, called Diane for an appointment. When I arrived, the car was waiting for me to see. I drove this cute little Fiat 500 of the lot within 2 hours. The finance manager was pleasant and low key. I highly recommend Niello Audi.

Review №143

2023-02-03 00:45:44

Bought a used car from them. Not an Audi but Altima. They sent my car to Nissan Altima to make sure all concerns I had were taken care of. Ordered me an extra key. Dropped my car off again to have key programmed and they also offered rental cars at their expense. They go over and beyond. Thanks Cain and Matril for handling my vehicle.

Review №144

2021-08-19 14:53:34

Sacramento Niello always provides me the best service. I had tried moving to an Audi dealership closer toy house, but they couldnt match the level of service I get at Sacramento, so now its the only Audi service department I go to. Its worth the extra drive. They do whatever they can to help meet my cars needs and keep me driving safely. They even drove my car back to my house for me after the service was done. They do a great job maintaining my car and helping keep it convenient for me too.

Review №145

2021-08-31 22:51:38

It’s always so easy to get my car’s regular maintenance done at Niello Audi. I never have to hold while scheduling the appt, and there’s never more than a 2 week wait for a loaner vehicle. It’s so nice to not be without the quality of car I’m used to. So convenient, no hassle at all.

Review №146

2023-03-09 23:46:32

Hector helped me and was amazing. I came in a wreck. I had a work emergency happen as soon as I walked in the door and he was patient and very helpful. He helped me figure out that I had Audi Care and Carmax care to lower the cost tremendously. Thank you!

Review №147

2022-01-12 22:16:26

My service Advisor is Eric and he has definitely changed my perspective on Car services. Eric has made my first year of owning my car super convenient and has gone out of his way to make sure my car gets serviced and I’m happy with it. Eric and the niello team have made me feel super comfortable and ok with taking my car to a dealership

Review №148

2022-03-31 02:43:59

Was greeted promptly when I pulled up and directed to whom my Advisor would be. Eric found me inside and inquired about my issues. Gave me an estimated time and low and behold, work was completed on time with explanations of potentially upcoming problems with no ‘sales’ pitch to make a decision. Great visit!

Review №149

2017-10-30 17:52:48

My experience at Niello Audi in Sacramento was excellent. I saw an add on-line for the 2017 Audi Q5 that had all the options I wanted. The price was within my budget. On Wednesday, I called and spoke with Stan Barney. He gave me the details about my dream car that I saw advertised. He was specific as to what I needed to bring with me if I wanted to purchase the vehicle. He explained the process of purchasing in detail. I told him that my son and I would be there on Saturday. I hoped that the car would still be available on Saturday since I was coming from the Bay Area. Stan called Saturday morning to let me know that the car was still there and assured me that he would be waiting for my arrival. Stan is experienced and knowledgeable about the cars he sells. I received a fair price for my trade-in and Stan even called me to say that he would mail me a small item that I had left in my trade-in. Niello Audi has a beautiful showroom and professional atmosphere and Stan made the experience pleasurable and stress free. I highly recommend Niello Audi and Stan Barney.

Review №150

2018-06-19 02:35:37

Service department is top notch with excellent customer service. The sales staff is great as well. I recently had my A6 towed there after an oil change gone wrong at Firestone auto care left me stranded on hwy 50 late at night. The next morning I walked up to my car and within 3 minutes someone was outside checking on me making sure it was my vehicle I was photographing and went so far as to offer me coffee and a snack and drink to my young son.

Review №151

2021-11-13 16:53:41

5.0 star rating 11/13/2021Having had horrible experience at Livermore Audi, I was very skeptical on Audi dealers in general as it was our first time looking at this brand.I am so happy to get it touch with Cain Carter. He had all the paperwork ready by the time I arrived, I was in and out in less that 10 mins. His associate Harold helped me check-in and finish paperwork was also very pleasant to work with. Its so refreshing to see straight forward and honest people in this industry.It is a bit of drive from Bay Area but I HIGHLY RECOMMENDED this dealership if you want a honest, stress free sale.

Review №152

2021-09-18 00:10:23

So my service guy Steven was great nothing bad to say about him, awesome dude.-1 star: The dealership itself didnt have loaner cars which was weird to me, every other Audi dealership has provided one but Niello did provide a Lyft too take me home and pick me up when the car was ready.-1 star: I have an S5 and just the rear brakes/rotor surfacing was the $1k out the door. Im new to the area so havent found a non dealer mechanic to work on my car but talking to other S5 and RS5 owners that is very expensive.At the end of the day Ill go back for my basic services but anything else Ill find an Audi certified mechanic.

Review №153

2022-07-31 17:23:21

Brian is the best sales person you could possibly ask for, he will make it happen. I mean it. We walked in to dealer just to test drive couple models and came home with 2022 Audi A5. Super happy, super satisfied. Professional team. Highly recommended 👌

Review №154

2022-03-11 17:15:52

I always receive Superior and Exceptional service with this Team at Niello Audi.With every visit I can see and feel the respect, care and attention they provide us, their customers. Their service has not faultered! I am so happy to have found Niello Audi on Auburn Blvd!! A Gem of Exceptional Service. I always leave feeling confident and happy with the service provided for my Audi and myself. Omead Anwar is my Service Advisor who is patient, courteous and thorough. Thank you once again for a positive service experience Omead! Also a grateful shout out to my service technician, Milan Savchenko for the informative and descriptive video of his service recommendations. Niello Audi has brought back the Style in Service!!

Review №155

2022-06-14 23:43:58

The service was so so, it is what it is. You pay a lot on your service, so why not give my car a wash and send me on home, happy. My junky Hondas $40 dollar oil change usually gets me a nice car wash and vacuum, so why shouldnt my $1000 service get me the same?

Review №156

2021-07-12 03:27:07

Hector was a very nice guy. I do not enjoy going to dealerships, but it was a pleasant experience. I love my Audi. The link letting you know whats going on is also very convenient. Just wish they had a loaner for while it was in the shop, then 5 stars.

Review №157

2021-04-18 13:20:03

These people are the real deal. Honest and forthright with not a hint the of shystiness we experienced from Rocklin Audi. As we were halfway through signing docs, the GM came in and told us the tech found an AC issue that could not be fixed same day. We backed out of the deal on that car (who wants a new car that has problems on the first day?) and were ready to walk. Cain was able to find another car with a better package at the same price to make it right. Most dealers would not have told us about the AC problem and let us drive the car home then fixed the problem later. My thanks to Cain, Andrea and the GM at Niello for their overall honesty and treating us like we were important.

Review №158

2021-06-22 00:35:54

1. The hard-sell extended warranty tactics by the finance guy were not appreciated. The test cases which tried to instill customer fear implied an inferior product which does not represent the Audi brand well.2. After explicitly stating multiple times I did not want the extended warranty, the finance guy included it on the sales contract with interest. I thought this was deceitful and dishonest; we were going to walk away from the sale at that point.3. Sales associate Dianne was knowledgeable and we greatly appreciated her help before and after we bought the car.

Review №159

2022-03-25 17:34:06

So the experience was not that great. I was given no information about the new 3G network hardware they installed. No one told me how it work, all I found was a little booklet left on the driver seat (rude). To top it off the hardware is not working so I am working with the app developer now to make it work. It would be nice if Audi representative would have demonstrated and made sure that the hardware is working before just handing me keys and saying” everything is good to go”!

Review №160

2021-07-13 16:15:31

The team at Niello Audi were excellent. They were hospitable and attentive. I went in to get an appraisal on my 2012 A6 and was offered a great price. So I decided to upgrade into a 2019 Q8. Thank you Niello!

Review №161

2022-11-16 04:53:36

I took my car Niello Audi for recall on my info system. The audi Q7 did not take the update, but Neilo made it right, gave me rental and detailed my car to make it. Sometimes things go wrong. But you judge a dealership on how they fix the problem.Neillo Audi gets 5 🌟 stars for fixing the mistake and giving great service.

Review №162

2022-12-16 16:16:30

The service was very professional. I was able to receive a rental car as they diagnose the problem. Once they diagnose the problem, they ordered the part and got my vehicle back to me working like new. Very pleased with the whole process.

Review №163

2022-09-25 00:35:40

Omead Anwar our service adviser was very knowledgeable and clear about working with our insurance to replace our windshield. Our service was completed in an efficient and timely manner. Easy to communicate with advisor about repair status.

Review №164

2022-02-25 01:13:39

Update: This place still rocks! I mean clean bathrooms, stellar customer service and overall a great place to wait for your car to be complete! Wi-Fi, drinks, shopping... great convos!! 🤘🏽After buying my car from Niello it obviously needed maintenance and once again Niello provided excellent service. Omead was quick, courteous and was a pleasure to share conversation with! The more I come back, the more I feel at home! Thanks Everyone at Niello 🎉

Review №165

2021-10-03 18:20:39

Good people, easy to talk to and very responsive. I appreciate the honest opinions and willing to work with us to find the right car that works with our budget. Cain was terrific and will be reaching out for any future Audi needs.

Review №166

2018-10-21 02:51:52

I was in the market for a 2018 A3. I shopped at closer dealerships throughout the Bay Area but they were all difficult to work with online and non-committal. Niello was the exception. They provided a compelling quote, a virtual estimate for my trade in, had the vehicle detailed and ready, kept their promise on the quotes with no last minute surprises, and only took 1.5 hours of our time. Cain Carter was an absolute pro. I purchase a new vehicle every 1-2 years and will plan on driving to Sacramento for all my future purchases. They are that good and worth the drive.

Review №167

2017-09-18 19:19:32

I just wanted to share how great of experience i had at this Niello location, my Sales Person as Stan Barney, and he was wonderful, i mean from the test drive and the paperwork he took care of me, i highly recommend him, when you come inside the dealer ask for Stan, because Stan is the Man!!! He was very Professional and Polite. Im glad that he was the one that helped me to get into my 2017 Q7 and i was able to add a new friend !!!

Review №168

2021-02-16 18:10:50

Very disappointed in our experience with Steve & Manny at Niello Audi in Sacramento. Weve been looking for our perfect version of a family car for some time and thought we finally found it at Niello. We have an amazing relationship with our local credit union & secured financing for the vehicle before even reaching out to Niello.We initially spoke with Manny whom we explained what we want. That we already have financing in place. Well be flying out to pick up the car & driving it home to register & plate it. Manny was on board til he learned we had our own financing in place. After immense pressure to get us to fill out a credit app, we were ready to just walk when his manager Steve called us.Steve informed us the credit app is a legal requirement to buy a vehicle out of state as the dealership has to make sure were not on the no-fly list. We thought that was strange as weve purchased every car out of state and this has never happened or even been suggested. Its complete BS. My husband, who very much wanted this vehicle, pushed back a little on Steve the manager. Then it turned into the credit check being to verify identity. Which is also complete BS. You dont need to run credit to verify identity. There are numerous ways, including basic background checks and I9 Employment verification processes to verify employment without a credit check. Steve continued to push back on my husband stating their dealership specifically has had three cases of major identity theft recently so there is no way around this.Major major red flags. My husband literally made an appointment to walk into this dealership with cash (verified funds from the bank) to buy a vehicle and this dealership refuses to sell it to us without a credit check. Our credit was checked with our credit union. Our credit union offered to speak to the dealership, Steve blew them off. Our credit union obviously verified our identity before giving us certified funds as well and my husband would be flying to Sacramento to get the car. Our identity and credit is more than verified and confirmed.My husband spoke with our bank, an attorney and a Sales Manager for a local Audi dealership. Everyone said what Niello is doing is trying to run our credit to verify our credit worthiness in an attempt to lock us into their in-house financing. Apparently every credit app = some sort of compensation for Niello.Saturday night, my husband made one last attempt with Manny. He told him I want the car. I have the cash. I can be there Wednesday. Let me know. Manny and Steve have both completely blown my husband off. Its Tuesday and the car is still listed for sale. No call from either to sell it to my husband who practically begged them to take our money. As Audi lovers and regular buyers of them, we will never purchase one or even look at Niello in the future.

Review №169

2024-06-10 21:11:41

Omead and the rest of the Niello service staff are fantastic. They make you feel like a VIP every visit and Im confident my SQ5 is in excellent hands.

Review №170

2019-05-11 00:14:37

Our family did our 3rd car purchase at this dealer. The customer service is outstanding. If you are looking to buy a car here take some time and request Raz. All 3 car purchases were with him. He goes above and beyond to give you the best deal. Listens to your concerns and gives you the best advice. Thats why we keep coming back to him. Thank you Niello Audi and thank you Raz for making our car shopping experience amazing!

Review №171

2021-04-27 22:44:15

I purchased an Audi S5 last Monday. It was a pleasant experience for the most part with Dianne the sales person. That night I realized the unlock power button was not operational (called Dianne right away Tues morning) and by Wednesday the check engine light went on. Obviously frustrated I called the dealership, and left another message with Dianne, no phone call back. As my frustration grew I called the service department directly. Omead was very nice, and mostly helpful. I went to the service department the next day. Although pretty pleasant, I felt rushed and like he was just trying to get me out of his face, he was a bit rude and snide at times even. Still by this time no call from Dianne at all. They put me in a loaner car and sent me on my way. Omeads follow up was very good after that, and my car was ready as promised. I would say over all that I am disappointed in their customer service. I think when selling and servicing such a high end car they would be returning phone calls right away, taking their time with customers and the sales person should have definitely followed up as soon as she heard my car was in service! To this day no call back from her or anyone in sales. While I am happy with the S5, I will not return to this dealership for another car sale nor will I send anybody I know to this place.

Review №172

2021-06-08 16:22:06

I had a great experience buying my car from Niello Audi. Shaheen was very down to earth, honest, and to the point during our negotiations. I feel I received a more than fair deal and would recommend Niello Audi to anyone in the market for a new or used car.

Review №173

2023-02-12 03:31:11

Omead made my Saturday service pleasant and painless. Great experience overall, happy to have Niello take care of my very important asset!

Review №174

2021-07-28 01:39:34

The company itself appears to be very good at what they do and the service that my A4 received was fine. My issue was with my service advisor, Dain. His communication regarding the progress and state of my vehicle was sub-par. He would not answer my calls, led me to believe that the servicing of my car would be somewhat quick when I expressed that I lived an hour away, and proceeded to treat me as if I knew very little about my vehicle. Also, the website to track the progress of my vehicle was useless as it was never updated. In addition there was no courtesy vehicle offered to me. Overall I wasn’t pleased with the service I was provided and will be seeking another dealership in the future.

Review №175

2021-06-23 16:59:33

Had an amazing experience at Niello Audi while buying my new S5. Diane and Fernanda are very professional sales advisors, they really know their Audi’s and were a pleasure to work with. Gary and Andrea also did a wonderful job and they made sure to make it an enjoyable and stress free experience. I highly recommend Niello Audi and any Niello company dealership to anyone in the market for a new or pre-owned vehicle!

Review №176

2022-01-31 16:48:33

I took my vehicle in for two recall services and an oil change. The service staff, Mark, was very courteous and helpful. However the following day I noticed that my 12 V charger volt cap was missing, there was a screwdriver in the front seat passenger floor, and there were several gouges on the covering off the side of the front passenger seat. I expect the dealership to make that right!

Review №177

2018-06-25 04:07:09

By far the BEST experience I’ve had buying a car. Cain is an example of a highly professional and positive individual that cares about people and their love for Audi’s. Cain was patient, attentive and never once pushy or appeared tired of my questions after 3 hours of driving a number of vehicles. I left with a gorgeous Audi and I can’t wait to share with others what excellent customer service Niello Audi has to offer.

Review №178

2019-05-09 22:09:17

This salesman was wonderful to deal with. I tried other Audi dealerships and had horrible experience in Rockland. I put in a request online, and Kyle answered my countless questions and gave me all the information I needed. He listened to what I was wanting and found a car that worked for me. In an era of most car prices being standard and online, he was upfront, gave me a fair offer, and didnt play any games. He helped nail down all the details before hand, and I was able to test drive and, do all the paperwork, and drive off my new amazing car in an hour. I cannot speak highly enough of his professionalism, knowledge, customer service, positive attitude. 10 out of 10 would recommend to family and friends.

Review №179

2022-04-15 17:16:08

I took my car in for a recall they were on top of it. They made me feel comfortable and had it done before the end of the day and even sent me a Lyft when my car was ready to be picked up. Mark was helping me with the process and very attentive when I had concerns or any questions about the process. Thanks so much for all your help!

Review №180

2015-04-05 23:30:06

My experience with Niello Audi was fantastic!I have been looking for a car for quite a while and this dealer more than exceeded my expectations with high quality service making the whole experience pleasant and clear.Kyle went out of his way to help research a bank that had the right lending options for me even past closing time! Their whole team is very polite and made all options aware without any pressure. I fully understood each policy and finished the paper work at ease.I am very happy with my new Volkswagen Golf GTI and I a glad I purchased it from Niello Audi.This is a great car dealer and they truly care about meeting your needs.

Review №181

2022-05-08 02:21:21

Hello, first Id like to say this review has nothing to do with the service manger who helped me today, Omead. He was top notch, professional, friendly, responsible. Whoever the woman was working the cashier desk today, May 7, needs to be fired. I returned to pick up my car after receiving a call that it was ready (again, Omead was awesome). I walked up to the cashier desk, which no one was there, waited a minute, and noticed there were two people sitting at the service manger desks chit chatting. So I politely walked up to them and asked that I was there to pay and pick up my car. The woman (who was the cashier) then said that she was on her lunch break and that I needed to go sit in the waiting room until her lunch was over. She wasnt eating or anything, just sitting there chit chatting with someone else. So I did... I sat there in the waiting room even though my car was ready because she was still on lunch even though she was just sitting there doing nothing. Not even a let me see if someone else can help you. Finally Omead came in and helped me, but man that woman was horrible. Ive been treated better at Walmart let alone a luxury car dealership. I spent $1,000 with you today and have been taking my car here for 5 years, but sorry Niello, with that customer service from her today, you just lost my business.

Review №182

2016-09-30 16:48:45

Worked with Scott bunker in the service department for a fix on my Audi. He had the Best Communication I have ever experienced from any firm by far. Kept me updated on exactly what was going on with my car every day. Extremely good customer service. Great guy. Very nice. Definitely shopping here for my next Audi considering the excellent service these guys provide.

Review №183

2018-12-24 20:47:11

Niello Audi is a great place to buy your dream car. I recently lost my home and car in Californias Camp fire. Dave Morgan went over and above to find me the vehicle I wanted at a great price, with no pressure, and in a timely manner. I cant say enough about how wonderful everyone at the dealership was to work with. They know their products inside and out; and, are happy to share their expertise. Niello is located conveniently right off the freeway, they have a good inventory, and the service has been stellar. I highly recommend both Niello and Dave Morgan for your next vehicle purchase.

Review №184

2021-11-17 01:20:32

Brought my Audi in for the 10K mile service. Great experience from check-in to check-out! Technician sent me a video of his inspection. The gentleman that checked me in (sorry I forgot your name) was exceptional! Kept me informed of progress. Thank you Niello Audi!

Review №185

2021-06-18 16:07:47

I want to give Emmanuel Manny Baidoo, Nielllo Audi on Auburn Blvd, Sacramento, CA a very huge Thank You for making the purchase of my vehicle a very pleasant experience. Manny did not pressure, he answered my questions, he understood my plan and with all the questions and concerns I expressed he provided excellent customer service. It is because of his presentation I returned to complete business and purchase from the Niello Audi dealership. I recommend anyone who is considering to purchase from this dealership please ask for Manny to make your overall experience go smoothly.

Review №186

2022-06-01 00:39:14

Overpriced and rude dean is also a terrible service worker or whatever he is firstly he’s late to an appointment I scheduled days in advance. Then proceeds to mess up paperwork taking almost 35 mins to get my car taken in. When I asked to pick my car up I was told I had to wait to make sure my car wasn’t taken apart when I had not approved if any services to be done. Then when I paid the ridiculous amount for the no work that was done I waited almost 30 mins for my car to be brought out to me.

Review №187

2019-12-18 02:06:24

I really don’t give reviews at all. But this one takes the cake! Recently, this past November I was involved in a car accident (no one was hurt). I lost my precious Audi A7 Prestige. I wanted to replace my A7 with an identical spec. But I had no luck finding one in Chicago where I live. Luckily Niello Audi had the A7 I was searching for. Kyle was a true mate! He handle all the paper work and delivery! He gave a sense of true confidence when purchasing my A7. Kyle, didn’t pressure me or rush me into purchasing my A7. He didn’t spam me w/ calls, texts or emails. If you’re thinking of purchasing a vehicle from Niello Audi whether that be online or in person. I highly recommend asking for Kyle! He will take care of you! Thank you so much again Kyle! I am very happy with my A7!

Review №188

2016-05-24 20:10:26

I had a great experience with the Niello Audi staff. I had contacted them online and informed them that I was interested in leasing or buying one of their cars, but that I was still shopping and didnt want to feel pressured to buy. My car had recently been totaled from behind and I was still in the rental. I came in the rental on a Thursday after work and I test drove the 2016 A3 and a certified 2013 A4 Quattro. They were understanding of my situation and they were very accommodating. The next day, I decided to buy the 2013 A4, but I couldnt drive the rental to the dealership and asked them to pick me up. They came to my house to pick me up! I really enjoyed the friendliness and service to customers. The staff is very friendly and I never felt pressured. Of a half dozen times I have been in a dealership, this is the first time it didnt feel like a test of wills. And, I am very happy with my new car.

Review №189

2022-05-13 19:30:16

Buyer BEWARE. Niello Audi completely ripped us off on the purchase of our car! We bought a brand new car from Niello Audi and heres the chronology of events that took place: The salesman Brian Gamble told us that all Audis are required to have a Recovry Tracking Device (costs $1195) and after receiving our contract (ten days after our purchase) we saw that it is actually optional. The car was advertised on their website for one amount, but receiving our contract ten days later, we saw that Niello Audi had marked up the price of the vehicle by $7,500 without disclosing it to us. After checking with legal council, we found out they were supposed to have us sign a markup addendum, which was also supposed to be attached to the car in the first place. We requested a copy of the markup addendum from GM Charlie Zink and he has yet to produce it. As previously stated, Niello Audi failed to give us a copy of our contract when we left the dealership with our car- and didnt send it to us until TEN days after we bought the car. Once we got our contract a mysterious charge showed up on the balance- DrivePur (an anti bacterial service) that we did not sign and had deliberately told the finance officer Andrea no to. Obviously we expect resolution for all of these errors. In addition to these errors, we sent in our car the day after buying it to receive a ceramic coating treatment (which they told us was a week long process). Niello Audi called us the next day saying the car was ready- when we picked it up it was absolutely filthy- with zero evidence that a coating was applied, the glue from all the marketing stickers was still all over the window, and the car hadnt been touched by anyone. I called a different Audi dealership- they said theres no way the ceramic coating takes one night to apply. SO, Niello Audi didnt even apply the $1300 coating. Weve yet to receive a solution on this or our money back. Just when we thought wed seen it all, Niello Audi cashed our $15,000 holding check on accident withdrawing an extra $15,000 out of our debit account. When we contacted the General Manager Charlie Zink about these issues requesting responsibility be taken on the part of Niello Audi and a resolution to be offered, he put us in contact with Dennis the head of Finance who has been going back and forth with us on the issue for a week. If we do not receive an appropriate resolution we plan on filing with DMV for an investigation of Niello Audi and contacting the state attorney generals office regarding their illegal business practices. This has been a tremendously stressful event- my husband and I are just newly married and I want to make sure that no other young couples get taken advantage of by any of the Niello car dealerships.

Review №190

2021-09-23 00:38:18

The team at Niello Audi is first class from top to bottom. They offer world class service from the moment you walk in to departure with your vehicle running better than ever. They keep you updated with the status consistently while they are working on your car and you won’t have to worry about a ride after drop off. They work fast and efficient

Review №191

2018-09-09 21:41:42

Will never buy another Audi without Cain Carter. He educated me on the Q5, listened carefully to my needs and helped me to decide on the very best model & trim package to fit my lifestyle. Never did I feel sold. Cain went out of his way to get me exactly what I wanted and in the time frame promised. What a breath of fresh air to work with such a dynamic and knowledgeable salesperson who is professional & fun to work with. I highly recommend Cain and Niello Audi. The finance person Nicole was incredible as well & helped to secure the best rate. A top-notch dealership excellent service and staff.

Review №192

2023-05-02 15:02:09

Easy. Professional. Dare I say, enjoyable? Working with Cain was a dream. He knew his stuff. No high pressure sales and customer service on point.

Review №193

2023-02-24 18:44:43

James was great, on my last visit I requested key fob battery change, which was not completed. On this visit James personally changed not one but both key fob batteries. Love the service I got.

Review №194

2022-11-30 20:28:09

Dain Bryant was my service advisor. Very friendly and courteous. I came in for an appointment at 9am, expecting to be there longer, but they finished ahead of time!

Review №195

2021-07-22 05:35:05

I was looking for a new service facility for my SQ5 since my original dealer scaled back on customer service. I was fortunate to find that Scott Bunker was the service manager. (I knew him from twenty years back and three vehicles ago.) The service was done properly and the staff was friendly and efficient. They even washed the vehicle - like my old dealer used to do.

Review №196

2021-04-23 18:48:39

Shane Weirick thank you so much for helping with the purchase of our Q3. Your personal approach, attention to detail made for a wonderful smooth transaction. I could not be more thrilled with the service we received, same day from when we walked in and just a couple short hours later we left happily with our new vehicle. I love the Audi product so much and service I referred friends there and they also purchased. Id only refer if I felt my referral would be in good hands. Kudos to you Shane, Neillo is lucky to have you on board!

Review №197

2024-01-08 20:50:58

The service and the waiting area was great. Friendly staff was appreciated as well.

Review №198

2022-07-26 19:17:38

Went in for my 20k service and afterwards noticed setting my air suspension to dynamic only lowered it to to the 2nd lowest setting (2 bars). Before going in for service, dynamic would put it in the lowest setting(1 bar). Took my vehicle back in so they could fix it and when I went back to pick it up after they said it was fixed, they then told me it wasn’t, because their technician only put the setting to dynamic and saw that it went to dynamic. They didn’t even make sure it would go to 1 bar or check the actual clearance level. Before that, they had told me they wanted to request to keep my car overnight for diagnosing, to which I agreed to, and were awaiting a call back from Audi engineering. I don’t know how it went from “We’re waiting to hear back from Audi” to “There’s nothing wrong with your vehicle”. I cannot fathom the level of incompetency that these technicians have. They told me they contacted Audi (again) and that they would get an answer to fix my issue the next day. I am very doubtful that they did call them or would want to fix the issue. I left with my vehicle with no fix or answer, rightfully displeased.

Review №199

2022-01-23 03:05:36

This location so far has been one of the best. The Elk Grove location was my original place but it’s just too far. I’ve been to the Rocklin location a few times as well and their customer service is just not that great. At this location the workers come across like they actually care. I got the service advisor, Dain, and he was very friendly and informative. I highly recommend him. I’m glad I finally found a location I can regularly bring my vehicle to.