Next-Gen Escape Escape Room Fresno in Fresno

Review №1

2024-05-26 15:44:59

Very fun! We had a bday party with a bunch of teenagers and did the Pirate Escape Crate. Puzzles were good, not too difficult, and the powerpoint link included for hints/solutions was helpful and needed.My only minor criticism would be that there were only three options to choose from with the escape crates, and one of them was Christmas themed, so outside of that, it was just murder or pirate, and perhaps there could’ve been more options, but I understand if the business is just getting started, why there wouldn’t be a ton of options.

Review №2

2024-06-02 22:44:43

This was an amazing date night activity! Our room was packed with brain stimulating riddles and humor. We didnt realize that the bomb room was more intermediate to advanced but our game master did a great job making sure we had a great time while getting blown up. We will definitely be back to try the other rooms.

Review №3

2023-10-28 15:21:55

Made reservations 5 days in advance for a Friday evening (2 rooms - 6 PM & 6:15 PM). We had a group of 11 people and split into teams - fun to race against each other.I LOVED the Kings Keep room! Spooky and lots of neat decorations and themed elements. We enjoyed the puzzles (Id say mid-range level challenge), and we made it out in 26 minutes (with 6 people).Would definitely return to try the other rooms and consider renting one of their take-home escape room kits!

Review №4

2023-12-04 01:18:43

Had a great time in the Kings Keep room! Our Game Master was very friendly and helped us with hints when we asked for them.The Kings keep room was a little dark so it helped to use our phones for flashlights. The puzzles were a bit challenging but fair and the decorations were very fitting!We finished with a few minutes to spare from the 1 hour time limit, we all had a great time!

Review №5

2024-06-10 18:46:14

I had a great time with my friends/co-workers. We are deaf, and we tried our best to communicate in the dark room. Even though, we use our mobile to turn on the light to see each other as communication access. However, we discuss what is missing and how to solve the clues. We had one candle left and we made it out. YAY!

Review №6

2024-02-18 17:33:45

Super fun, but there was a few hiccups during the game that kept us unable to move forward. One of the puzzles to the door was not reset so it couldnt be opened, the bird was not properly connected so it wouldnt respond and a staff member had to come in and check it so it would work. The staff was great. The place was clean and had other board games and puzzles to purchase to take home. They just need to keep the rooms in good repair so things work properly since tickets are on the high side.

Review №7

2024-05-26 00:56:46

Elijah, the game master was really rude to me when we finished the game. I did 90% of the work and he told me i didnt deserve to hold the sign that said i pulled my teams weight. It made me really sad when he pulled it out of my hands and said i didnt deserve it... If im paying 35 dollars a person and escape the room i should be able to hold whichever sign i want. Kind of ruined the entire time for me. I didnt even want a picture if i didnt get to pick which sign i held. Terrible customer service.The manager reached out to my boyfriend personally after seeing this review and apologized for the experience we had with Elijah. They provided a refund and let us know that elijahs behavior goes against their policy and the situation would be dealt with internally. I really appreciate them taking the initiative to reach out personally and not only apologize on the young mans behalf, but also for refunding us without us even asking. I guess the only issue was with that singular employee in terms of customer service issues. In order to adequatley adjust my review from two stars, I have to now consider the room itself as well. We partook in Clancys lodge. It was well constructed and challenging, the theme was there but I never felt it reach resolution in the story line. It had a fun surprise and some spooky elements. It was my first time at this escape room but I previously completed every room at Method escape in fresno. I felt clancys lodge was more difficult for me to solve than any of the rooms at method even though it wasnt rated as the most difficult room they have. Method escape has screens on each room where you could read the clues. Clancys lodge however had an old telephone to call your game master on. It was incredibly quiet and staticy and hard to hear the game master, which resulted in us asking him to repeat things he said at least 3 times which took time away from the game. The final clue was accidentially left open so when we entered the room, the game master had to enter the room and close it until we found the key to open it. Which kind of killed the illusion and magic. Keys were left in the wrong spots so when we would ask for a clue, the game master would tell argue with us about where it was until we would find it somewhere else and he would say oh my bad, thats not where it was supposed to be. My final critique about elijah himself is that i believe he didnt like me for some reason. My competitive energy and volume, perhaps. He was obviously frustrated with me for some reason. My boyfriend and I would argue about who would call for a clue because neither of us could hear on the phone and when i would convince him to call, elijah would refuse to give my boyfriend the clue. He wouldnt give us a clue until i came to the phone. My boyfriend would just say he wont give it to me, he wants you to come to the phone which is insane. Anyone should be able to receive the clue from the game master. So the arguing took time away as well. Elijah was on some kind of power trip and it was just not okay. The sign was just the final thing that broke my heart. I know its silly but i cried when we got in the car. I would love to try a room there the right way, with things in the right place, clues more easily obtainable and polite staff but after my first expeirence im just not willing to drop that kind of money again to see if it was just a fluke expeirence. I will change my review from 2 stars to 3 because they provided a refund and apology.

Review №8

2023-04-16 14:41:33

Great! Had a fun time with friends! I’ve done escape rooms before and this was a blast! The Kings Keep was challenging but not too challenging we were able to escape. Highly recommend!

Review №9

2024-01-08 17:30:29

This was our first time doing an escape room and we had a blast💥 (Literally because we didn’t solve the bomb room). Damien was friendly and his energy was very infectious. Also he didn’t make fun of us when we constantly asked for hints, that was a plus 😂Overall a great experience, we can’t wait to go back and try the other rooms.

Review №10

2024-02-18 05:25:19

Really fun! We did Clancy’s Lodge and had a few jump scares (mostly from our own jumpy-ness) but still best escape room experience I’ve had!