NexGen HVAC & Plumbing in Torrance

Review №1

2024-05-15 18:21:05

My furnace was installed 6 months ago. Two gas leaks due to careless installation were found by the inspector weeks later! It was properly repaired. The complimentary check 6 months later was delayed, after I shifted my entire schedule to accommodate them. The young man came apologetically, he inspected the furnace and then proceeded to hard sell thousands of dollars more of additions and upkeep insurance. I said no thank you. i received an invoice for all 5 services we discussed after he left that afternoon. The furnace works fine, but nearly every interaction with the company has been frustrating. The people are nice and appear to be competent, but there is always something that layers need for follow up. Frankly, I am surprised in that they have a good reputation.

Review №2

2023-09-20 06:24:17

I called for a basic drain cleaning on my clogged master bath shower last Friday. The plumber ran the snake, got it stuck and caused a leak coming into my dining room! After what remained of the snake sat in my shower all weekend, they returned to cut the hole in my ceiling on Monday.One drywall and pipe cut revealed the source of the leak, but they were unable to remove their snake, so cut the hole even larger, leaving drywall everywhere. Then, they did a second cutting of the pipe with the sole purpose to retrieve the snake. On the second cut, gray water poured into the dining room. Pricing to repair the pipe was quoted at $1,200/ft, I was charged for 3 feet when only one foot was needed for the original leak repair and the last two feet were because they needed to retrieve the snake!$3,800 later I am left with a huge hole in my ceiling, drywall everywhere and a smelly dining room. To top it all off, they said the root cause was that the downpipe needs to be descaled (this was not completed) and proposed another $3,000 invoice for that! I would he happy just to have the downpipes descaled and the ceiling put back in its original condition. Please help!!

Review №3

2024-06-17 19:15:47

Robbie is a true professional and a wealth of knowledge. He kept me completely informed with my system, its diagnostics, and the overall health of my unit. Robbie did not push anything and gave recommendations on things to pay attention to. Robbie will always keep you informed during the entire process if you’re interested or he can also work quietly if you’re not feeling social. 10/10, I will continue to request Robbie.

Review №4

2024-06-06 01:52:36

Art from NexGen was here this evening 06/05/2024 and performed tune up of our Air Conditioning and Heating unit. He was very knowledgable of the trade, courteous and did an outstanding job. I would recommend NexGen to all as they had been great in keeping our unit in top notch condition for many years. Hats off to the team and really appreciate your service. Thanks a lot.

Review №5

2024-04-12 19:44:06

Robbie did a great job! Gave me a lot of useful information and insight into my system. Rate 10 out of 10

Review №6

2024-04-25 00:58:39

My family and were dealing with a financial situation when our hot water heater suddenly died. Shelden, Connor and the crew at NexGen came that day, helped us out with different options and went above and beyond to ensure we got a replacement option that fit our tight budget. They made a loyal customer out of me! NexGen is honest, dependable and can work with you to earn your trust and loyalty.

Review №7

2024-04-23 00:30:34

I have had two experiences with NexGen with completely opposite results.First, they installed an AC/Heater last summer, which I give them a 10 on a scale of 5 being the highest rating. Excellent Customer Relations, Excellent Technical Staff, Excellent in every category.Most recent, I “called” NexGen to schedule for plumbing services to replace a garbage disposal. The day of the appointment, NexGen send a text stating that the technician would be out between 2pm and 4pm. At 4:08 pm, NexGen sends a text stating that the Technician had an emergency won’t be able to come out that day. [FINE] NexGen then apologizes and states that they need to reschedule the appointment. [FINE, understandable]. Then NexGen states that they look forward to hearing from me to reschedule [PROBLEM]. I am the customer and NexGen canceled the appointment and NexGen wants me to call them again to schedule an appointment. Customer Service 101 says call your customer to reschedule.(1) By “texting” to cancel the appointment and failing to call to reschedule the appointment, NexGen took the coward approach to Customer Service . . . too afraid to call me, their customer, when things dont go right(2) NexGen canceled the appointment, and NexGen wants me, the customer, to call again. BAD CUSTOMER SERVICE

Review №8

2024-01-20 01:04:38

Had a great experience with this company replacing our water heater and furnace this week. Every one of the people we have dealt with has been pleasant, more than helpful, and knowledgeable. It was a big job, but 3 days after I called for an appointment, everything is installed and running. Its worth every penny.

Review №9

2024-03-05 02:45:55

Our 10 year old heater broke down for good. We were hoping to just repair it but parts are expensive. We opted to buy a new heater. We are happy with the installation, heater, and customer service at NexGen. In fact, we are happy with every employee that we have come into contact with at NexGen, from the office staff to the installers. I highly recommend this company.

Review №10

2024-05-29 19:13:33

Felipe, was an excellent tech!! The service was excellent & fast! Courtesy & very clean. Took very good care of my equipment as well as my house! Will definitely recommend him to my daughter’s & friends!!