Navy Federal Credit Union in Vacaville

Review №1

2024-04-15 22:55:42

I had checked the reviews previously for this branch, it wasnt good. I made an appointment since were coming to speak with a representative. All went well. Ate Cherrie was great. My personal opinion. If its an important matter, schedule ahead. If you can wait, then just walk in. But remember, this branch covers a whole northern area. So be mindful of that information and plan ahead. Be nice, be courteous, be kind.

Review №2

2024-04-07 19:46:41

I recently applied for a home equity loan with Navy Federal Credit Union, and Im extremely disappointed with the entire process. The appraisal for my home came in shockingly low, and despite raising concerns about its accuracy, the credit union failed to take any action.One of the comparables used in the appraisal was 28 months old, which is far beyond the industry standard. Additionally, there were several other errors, including discrepancies in square footage and even an incorrect appraisal date, which underscored the overall sloppiness of the report.Despite presenting a strong case for a second appraisal, Navy Federal provided a dismissive one-paragraph response, stating that there was nothing they could do. I would have thought that such a bizarre situation would have been investigated and followed up on.As a member of a military family, I expected a higher level of service and understanding from an institution that supposedly values its military clientele. To anyone reading this and thinking Im just ranting, look at my review history. This is the only time Ive given a 1-star review.

Review №3

2024-06-04 14:27:11

Took my nephews to open up accounts. I stepped out the branch to use the phone and when I walked back up to the door they said it was closed and they couldnt let me back in for security reasons. I walked in with them initially. Before locking the door the guy standing facing the door could have asked if I wanted to come back in being that Im the one he told it would be a 30 minute wait for them. It would be okay if theyd apologized for the inconvenience instead of staring at me like I was trying to rob them. I guess I get it but I dont like it. Theyre lack of customer service is what prompted this review.Update, while outside I noticed an exchange with another customer/member. I asked my nephews about it and they said the member in the branch after being helped sat in a chair near the door on the phone. He was approached by staff and asked if he was done with his business at the bank and he said give me a minute Im on the phone. The staff member continued asking if he was done and if so he needed to leave. There were still people in line to be helped and my nephews and others were still waiting for bankers to assist them. Interrupting him while he was on the phone was extremely rude and unnecessary.This branch needs lessons in customer service and engagement.

Review №4

2024-02-05 18:38:21

I came in this past week I asked to speak to a banker regarding a deposit. The man who greeted me denied My request and had me go talk to a teller. The teller takes my check to the manager, who gave it to another manager, who literally told me in front of everybody else that was in line, This check is not gonna clear because of the formatting. They didn’t process it they didn’t call to verify the funds. Nothing literally embarrassed me in front of everybody as if I was committing fraud or my check was bad. This was the most terrible /embarrassing banking experience I’ve ever experience and me and my three children are members and we’re going to be no longer members moving forward.

Review №5

2024-01-05 21:06:33

Came in person for teller services. Can’t speak for over the phone service.I agree with others, this place is stretched thin regarding their staffing level and size of the branch. It’s the only NFCU within a 50 mile radius while serving several densely populated cities in the local area.We can’t control the NFCU staffing levels, the size of the branch, or how many customers come in for banking services. But if you are patient and willing to show a little grace to the employees, they are very receptive.Have a happy new year everybody!

Review №6

2024-03-15 17:34:20

DO NOT MAKE AN ACCOUNT HERE. Navy Federal Credit Union allowed someone to steal my identity and make a fake account. Then their fraud department would not even speak to me and a supervisor who would only identify themselves as Chelsea told me an investigation would take up to six months. This bank is absolutely NEGLIGENT. Take your business elsewhere!

Review №7

2024-06-07 19:21:37

They need to keep the young women working here in the offices not at the front desk. Cause the dudes come up and they act like theyve never seen a pretty woman before and they just get to flirting and talking. Like theres not a whole line of people waiting on they turn so they can get up out of there. Them lines be moving slow because the men just keep flirting and talking. Stop flirting And striking up conversations that these women have to pretend to care about, getting distracted, holding up the line.

Review №8

2024-04-11 18:14:38

The staff is awesome, but it takes forever to get anything done inside, since most of the time theres only 1 or at most 2 tellers opened. The ATMs are the slowest and today both were not working.

Review №9

2023-12-13 22:59:09

BELIEVE THE OTHER BAD / DISORGANIZED REVIEWERS!!!!!!!!!!!!!!!!!!!They magically had phone issues and couldnt hear me, (even though my next phone call lasted more than an hour without issue, not to NFCU). They asked if I could use chat (which was disabled), or drive to the closest branch (more than an hour away). So, I cant call them, I cant chat with them, So my only options are to drive in?Ok, but Ive been waiting more than an hour, with no sense of urgency on their part, nor any privacy (all interactions are in the public space without walls or dividers ( with nearly 20 people standing in this same area). And one employee doing absolutely nothing besides typing or reading on her pc for more than an hour. The line is now out the door.

Review №10

2023-09-02 21:12:06

Really disappointed in this credit union. I waste 5 hr of my day. Getting an auto loan and just get door shut in my face by some lady saying there closed. Granted I drove a 100 miles to get there and made it at 1:58 and doors were locked. Even though I got approved for loan. I didnt get the car I wanted because some lady locked the door earlier. Fortunately I will take my business elsewhere.