Presentation on Map Reviews Nearby

Navy Federal Credit Union in National City

3.8 (43) 1727 Sweetwater Rd #106, National City, CA 91950, United States

Location on the map

National City, San Diego County, California, US

Phone: +1 888-842-6328
Site: https://navyfederal.org/bran...

Opening hours

Monday:9 AM–5:30 PM
Tuesday:9 AM–5:30 PM
Wednesday:9 AM–5:30 PM
Thursday:9 AM–5:30 PM
Friday:9 AM–5:30 PM
Saturday:9 AM–2 PM
Sunday:Closed

Edit info

Total reviews rating 3.8

43 Reviews for Navy Federal Credit Union 2024:

Review №1

2024-02-16 01:45:46

These bank tellers think they’re financial advisors! If you know so much why u still working for other people?went in to print a check for a car and the teller told my friend it wasn’t a good deal, so he cancelled. He couldn’t get a better rate anywhere else and he lost the opportunity on that car. Even the worker on the phone told him the interest rate and payment was good!!!!

Review №2

2024-04-06 19:26:34

I really wanted to give Mr. Ezra credit for being so professional and committed to his job/customers. Truth is, he was taking care of customers back to back while the other lines were running so SLOW. Bottom line, he really deserves a raise for doing the job of at least two employees. Two thumbs up because I was in a rush and every other employee was taking their time

Review №3

2019-05-09 19:37:10

Came at the best time of the day, no line at all. transaction went very smooth. And shout out to ms. Beth, she was really nice, and guided me through out the transaction. I recommend to go here around 12noon for faster service, and dont forget to use the express lane if your only here for single transactions of either deposits or withdrawals 😉😉😉.

Review №4

2023-11-14 18:36:49

These bank tellers are so unfriendly at this location only! Worst customer service. They act like they don’t like their job except for the Filipina woman she’s always happy and smiling. SDCCU bank tellers are way better and way friendly!

Review №5

2023-08-12 22:26:38

Never had an issue with them and I’ve been banking with NFCU for 18 years. Yes sometimes this location is busy but what do you expect? People need to stop complaining or go somewhere else. Simple as that.

Review №6

2023-08-04 18:38:37

Will not be coming to this location anymore. Tellers literally dont care the line is always out the door. Everytime I need a rent check I have to wait like 20 minutes or longer in line. I get its all about customer service at the counter but seriously could speed it up a bit and care about us always waiting to be helped. No one at this location has a sense of urgency.

Review №7

2023-03-03 19:20:26

Absolute worst customer service!! Yolanda, the manager at this branch is clueless!! The line is out the door and they literally have one cashier available. Complete joke!! Hire a manager that can handle the branch and get the line moving!

Review №8

2020-11-14 04:01:24

My husband and I made a cash deposit at a co-op atm, thinking that because it was a cash deposit we would instantly have access to our money. we didnt want to travel with a large amount of cash. we needed the money for a funeral. we needed to pay the funeral expenses but our money was not released. I went to several banks and nobody was willing to help us. we finally went to the bank located in national city and the branch manager helped us after we explained our situation. Customer service at its best.

Review №9

2021-05-01 23:10:53

This Credit Union is the worst i have ever encountered. I deposited a number of checks via their online app, signed, noted for deposit only, and fcu did not deposit Nor notify me by secure messaging. Something like this is so bad, that all the five star ratings mean nothing. Customer service was a joke..the woman mocked me..

Review №10

2022-06-17 18:00:57

I’ve been waiting here Since 9:43 AM it is now 10:58 AM. Two people were behind me and they were both helped already. I was told that they called my name about 20 minutes ago but I didn’t hear my name. Two bank employees already changed watch on the front receiving customers the first one I’ve never waited this long to get helped. I’ve been a member with Navy Federal credit Union since 1986

Review №11

2019-01-09 02:18:48

Huge Line! but the team Usually handles the rush in a decent time. Go to any other location and leave this as your last resort.If you’re coming here...PARK AS FAR WAY AS YOU CANNo joke. The closer you park to the bank, the higher chance there is that Your car it’s going to get hit by an old lady. Last time I went, I saw 2 different ladies hit 2 cars and didn’t even bother to tell the owners while they’re right next to them and to end the circus, another lady hit my car with no mercy with her door and literally look straight to my eyes like it’s my fault, took my soul and walked away from me as fast as she could.

Review №12

2019-01-11 18:40:25

Cindy was horrible . She would not cash my check in full . She said she’d have to have the hold the check when my previous vist the bank never acquired the hold even with witnesses there . She was taunting me into talking more in depth about what she didn’t want to do and left me short in paying my bills this weekend, thanks to that condescending woman . I’m not stupid and I know it’s up to the tellers “judgement” wether if they want to hold it or not . She’s not the owner she just another employee that clocks in and clocks out . Do your job stop playing a role you don’t get paid for

Review №13

2019-07-24 06:39:21

Do not used the left atm machine for cash deposit..!!! I did a deposit there and my money got jammed I went inside the bank to file a claim.. they told me the camera does not record when you deposit the money only your face so if the drop does not match what you said you deposit it gets denies well now i’m 100 dollars short ..!!! Like honestly i’m so upset how can i miscounted 100 dollars like this incredibly crazy..!!! I already talk to someone on the phone from the bank because the bank is closed when I found out and even though he was nice feels like he did not help a lot.. i have to go to the bank personally and talk to someone because apparently i don’t know how to count.. i thought maybe i miscounted 5 dollars but 100 come on..!!! This will definitely be the last time i use an atm machine in my life..!!!!

Review №14

2023-03-06 20:56:30

Do not do business with this credit union. You will lose money and get NOTHING but excuses from them. I will NEVER recommend them.

Review №15

2023-03-13 22:54:54

This is the worst navy federal location for everything, ATM theres 3 and only 1 works all the time !! Inside takes for ever been in there for about 45 min just to make a deposit

Review №16

2014-09-10 20:57:03

Navy Federal is wonderful. I have access to my account with an app, online and even inside the bank. They`re so kind and respond back to me when I have a question and send it through their message option online . They show the transaction and whats been processed . Its accurate

Review №17

2017-03-25 19:14:12

Ive been with Navy Federal for over 5 years now and Im truly satisfied with the services. The tellers are always nice and efficient, even meeting with an advisor Ive had great experiences.

Review №18

2018-11-19 23:13:11

This Navy Fed always has a line out the door. Do yourself a favor drive to any other bankAgain Im reminded, any other Navy Federal operates significantly faster, avoid this location save yourself the feeling of being stuck at the DMV and go to ANY other location

Review №19

2013-06-28 15:22:01

Just avoid on pay days and its pretty good. service is always good and pleasurable. hard to complain about long lines at a navy fed local when they all have the on the 30th and the 15th.

Review №20

2017-02-10 22:18:39

Told the lady wanted a check deposited into savings, for some reason she couldnt figure it out. So I said just cash it. Didnt have sufficient change. Asks to just deposit change. Why the hell couldnt you just deposit all of it then. Stupid. Horrible.

Review №21

2022-12-28 12:45:03

Small but convenient place. Seldom to go here, only when I need to withdraw big amounts.

Review №22

2021-11-20 21:50:44

I’ve been a member with navy federal for 2 decades and the staff are very friendly and helpful no issues every time I visit the best bank ever!!!!

Review №23

2016-03-31 13:21:27

I normally try to avoid going in. I had an appointment and was helped quickly and got what I needed and went on my way. It was great since I was tight on time.

Review №24

2018-08-18 21:11:23

I’ve been with Navy Federal since bootcamp and I’ve never had an issue with them. This location is pretty busy but I’ve always had excellent customer service.

Review №25

2015-03-28 04:40:58

They need more tellers and a line that moves. People waited and others went around and cut around us. One line for single transaction. The other two slow as molasses. It was 2pm in the afternoon. SMH.

Review №26

2019-05-04 01:56:19

They didnt wanted to cash my check, they said I had to hold 2 business days, I went to another one and cash it to me right away.Terrible customer service.👎

Review №27

2018-02-20 23:59:11

They wouldn’t accept my trash bill as a utility bill. What the hell kind of bill is it then?! Waited for half of an hour. Waste of my life.

Review №28

2019-04-29 17:59:31

Worst bank ever for waiting on a mortgage application. I waited over one hour and a half On a second visit. They told me after one hour and a half they were having system issues.

Review №29

2015-07-31 21:33:01

It can be a super busy branch on the 1st when rent is due. The single transaction line sometimes takes longer than the regular line.

Review №30

2023-03-28 00:48:24

Rude staff and general lack of customer service. Definitely go to another location.

Review №31

2017-07-14 22:54:39

Bank tellers are very nice and fast, but the place is packed the entire time its open.

Review №32

2016-07-05 05:34:39

Stuff is somewhat nice and helpful. Wait time to talk to stuff is ridiculous, they go by matter of importance.

Review №33

2016-06-06 04:38:15

I never had an issue with this bank. Love the app, the the atm. Lovely service.

Review №34

2022-03-14 22:22:50

Customer service, exceptional, quick fast service. Offer an array of services.

Review №35

2020-12-03 13:33:24

Easy access to ATM machine and increased daily limit good deal.

Review №36

2018-01-20 19:26:20

Bunch of inconsiderate tellers. Avoid coming here at all cost.

Review №37

2021-01-02 15:37:44

Friendly staff, quick lines, secure banking.

Review №38

2017-05-26 23:45:13

I love this bank

Review №39

2016-06-15 22:26:00

Great costumer service

Review №40

2017-04-15 04:17:20

Very helpful & nice

Review №41

2017-01-25 18:56:04

Prompt customer service

Review №42

2014-05-21 15:45:14

Great service

Review №43

2024-07-03 18:52:19

Not very helpful at all