NAPA Auto Parts - San Luis Auto Parts in San Luis Obispo

Review №1

2024-04-04 22:25:02

I hate to give a one star review because I have no had trouble with any products other than paint from NAPA, but my experience using their paint has been truly a nightmare, the reasons why are as follow:1: the paint is expensive, I had previously bought 5 12 oz. Aerosol cans for my project, totaling $150, I was not told the price before buying and they do not accept returns. I understand why they have been his policy, and it would’ve been fine if I was simply told the price before purchasing, and could’ve simply bought more affordable paint. Unfortunately, I was not told the price or that they don’t accept returns until after they had already made the paint. And after going back because I needed a angle can to finish my project, they had raised the price by $10, and once again did not tell me so, I ended up paying $42 for that single can.2: The orange peel is atrocious, I’ve use their paint on two projects and both times the orange peel, as a result of the poor atomization from the can, has left me with a painted piece I simply cannot display. Not only this, but 3 of the 6 cans came clogged from the store.3: The paint itself is extremely messy, I’m not sure why, but the paint sets like a sort of adhesive dust, covering my floor and my skin and hair, (it does not wash off easily, even with fast orange automotive soap) making my workspace extremely uncomfortable and making keeping the rest of the area round it difficult from being coated aswell.I would advise anyone considering doing a custom paint job on any project to avoid these cans at all costs, not to say anything of the paint quality itself which is acceptable and should perform well if used in an actual spray gun. I have had much better results using $10 rustoleum cans.

Review №2

2023-09-20 18:58:51

Great customer service- got me my auto part quickly and waited patiently for me so that I could apply a AAA discount for the part and save a few bucks. Thanks for being friendly and patient.

Review №3

2021-08-31 04:04:51

Awesome customer service!! We were having a hard time finding the correct sized ball hitch for our travel trailer. Once we bought it here and took it home we realized we didnt have a big enough socket to get it tight. Came to Napa to get a huge socket and breaker bar (with help from Evan). Went to the parking lot and realized that the design of my system wouldnt allow the socket to fit around the nut, so I went back inside and Evan did his best to help me. He then recruited Ron for further assistance and we were able to get everything squared away right in the parking lot! Truly above-and-beyond service! Thank you, Evan and Ron!

Review №4

2023-05-09 22:00:48

The sales associates actually know about cars. They can look at belts and tell you what they came off of, bring in a part they will help you find a replacement. These guys are old school know about cars.

Review №5

2020-08-14 17:33:54

The guys at the SLO Napa went above the call of duty to help me get what I needed for my repairs

Review №6

2022-04-22 05:27:38

Had to run down a person to get help yet there was two people at the counter. Maybe I just expect to much by wanting to be addressed when standing there waiting so that I know theyve seen me.Thankfully it was picking up an online order.

Review №7

2022-05-28 06:34:08

I want to say thank you to Kim and the rest of the staff who helped me today.Ive had such an emotionally and physically draining week.From the Joy of our boys wedding to the sadness of one of our girls having a horrific car accident I still had so much yet to do before I could travel 7 hours home.I came in for a roof top luggage bag and found a wounded bird in the parking lot next door.Kim, your heartfelt help with everything I needed was much appreciated.You were a tremendous blessing today.Thank You for your kindness.May it always be returned to you in kind🙏👣💜

Review №8

2021-08-09 16:19:16

Customer service is everything and NAPA in SLO is the best. Stopped in for a battery and they not only sorted out the right one for me, they installed it one the spot. Extremely friendly and competent staff. And they stand behind their parts!

Review №9

2021-09-11 23:38:08

The employees are extremely friendly and extremely helpful when I called in on the phone asking if they have the part in stock and oil filter the guy went out of his way to make sure even suggested how to make it so it was on the back counter when I got there to pick it up and make it very easy so I love going to the store not only because they actually have parts that are correct work and I dont have to go back to get different parts because theyre always right the very first time and very easy parking here you can park on the street or in their lotI am very happy with the store

Review №10

2020-10-15 15:21:06

Walked in there and was greeted with a Hello, asked for my part and after a few moments the part was found. Juan went above and beyond the call of duty and installed the part as well. The customer service here is wonderful! Thanks for making life easier !