NAPA Auto Parts in Auburn

Review №1

2024-05-12 19:03:04

Every “bigger” guy that works here is lazy as a hog and has attitude every time I try to talk to them. I give up, I don’t have to put up with your sour remarks and be nice because there’s two stores. I’ll just drive to the other side of town where people smile and say please thank you and you’re welcome. You know, basic human decency. I was a daily customer for over a decade, I used to love it here before all these miserable fat guys got hired. Shoutout to the one guy that works here that smiles and is polite and always wants to help, I’ll have to figure out your name for when I update this.

Review №2

2017-01-09 21:29:30

Had to stop in quickly for wiper blade because of the rain. Staff was helpful and directed me to exactly what I needed and checked out within 5 minutes. Super happy with my purchase, quiet and efficient wiper blades.

Review №3

2023-08-25 20:36:03

Customer service sucks here. Waited in line a parts counter only for the service guy to say he will be back. As I’m waiting, customers in line get called to counter and helped while I’m still waiting for parts guy to finish his break. Left and went to Autozone where I was helped immediately. If you like waiting, this place is for you

Review №4

2023-09-23 00:17:54

Just got a new fuel pump for my 1961 Corvette 283 from Summit Racing. Guess what? None of the fuel lines fit! Went to Ace Hardware, no luck. The great folks at Riebes NAPA auto parts, in particular Janelle stuck with me until we found the brass coupler reducer fittings I needed. Would recommend them, thank you! The vette will be running soon now.

Review №5

2023-04-24 03:18:11

Great experience buying a new battery and a few other things here All the staff were very friendly and very helpful with what I needed . Its nice to get a greeting when entering the store as well as a salutation when leaving.

Review №6

2022-09-19 22:50:04

Go anywhere else!! They turn off the lights before the store is closed. They do not help you in any way. They will not even carry a battery to the car or offer any assistance regardless if you have to install it yourself. They also will not give you any information on whether or not you need new terminals. They stated they do not do battery inspection or instillation. Every other store with this name has been amazing, a thousand percent going over and above. This store however, youre better off going anywhere else. They are slow, they are inefficient and they are incredibly disrespectful.Update the following day, they sold me the wrong battery too!!When leaving the store I was able to tell them I needed help with a tool to do the work. Cody reluctantly let me use a socket wrench but I asked for a crescent wrench because I knew more than one was size needed. I cant believe they did less than subpar with customer service. When I was talking to the person Cody and telling him that I needed a new terminal he said the store was already closed so I had to figure out how to make my previously used battery that was dying connect to the terminals and stay running in order to get home. Ive never had a problem with any NAPA Auto parts store in my life this is the only store in the last 3 years that Ive ever used that will not offer assistance. The young man at the counter who was helping me, started to walk away and never made any indication he was still helping me or wasnt. I was first getting help 25 minutes before closing and he kept running around doing different things. I couldnt tell if he was still looking up the battery info so I asked can I get some help now? Once again he started working with me and then started helping other people. I had to ask him to type it into the computer to get the right battery and then the lights are off in the entire store. Were using our cell phones flashlights when he chose my battery off the shelf, he chose one that was not the right size! More than anything beyond the lack of support or respect to get the proper things needed as a auto parts store should do, the disregard for having any professionalism was what hit the most. As with any store things can be different on any given day depending on who you have, however for the last three and a half years Ive gone into the store theyve never been helpful. Ive only gone in there three times - each time thinking Ill get a better experience. (Hard fail!) So as always shop at your own risk.

Review №7

2022-09-24 20:54:16

Robert B went out of his way to help me today. I am so grateful for his kindness when I was in need of help.

Review №8

2023-12-30 03:17:21

Very helpful funding specific car signal replacement bulbs.

Review №9

2023-02-23 19:59:10

The young man was very helpful picking out products for my truck and should rate a 5+, however the store got a 3 since the staff told me ( a 70 year old woman) in need of a restroom it was store policy that customers could not use their bathroom. REALLY!

Review №10

2024-05-25 23:04:11

They always have the right part for my car,and Im sure for many other makes and models of foreign and domestic vehicles.And the service is very good.