Presentation on Map Reviews Nearby

myPanier in Foothill Ranch

4 (96) 27136 Burbank, Lake Forest, CA 92610, United States

Categories

Gourmet grocery store
E-commerce service

Location on the map

Foothill Ranch, Orange County, California, US

Phone: +1 949-305-0149
Site: http://mypanier.com/

Opening hours

Monday:Closed
Tuesday:9 AM–1 PM
Wednesday:9 AM–1 PM
Thursday:9 AM–1 PM
Friday:9 AM–1 PM
Saturday:9 AM–1 PM
Sunday:Closed

Edit info

Total reviews rating 4

96 Reviews for myPanier 2024:

Review №1

2024-05-20 20:23:00

It was my third order with mypanier. The two first ones were fine. The last one didn’t go well. Ten days after ordering, I had to email them to check what was going on! They apologized but it took ten more days to get my order… which arrived in a very bad shape.

Review №2

2023-07-18 02:24:52

Although it’s great being able to order products, they clearly don’t know how to package and store their products. I have ordered twice now and it has been a disaster. The chocolate taste stale, the cans are all dented. The boxes are smashed and rhe chocolate melted ( due to a lack of insulation and proper packaging). I am so disappointed. Also every package has had missing items. For the up charge I would think better ( ex 8 dollar can of veggies that is 2 euros in France). The chips were placed at the top and exploded in the box. All of the biscotte are crumbs and inedible. Pictures attached.Update:I see the business replied but it won’t let me reply back. I believe my post has enough details provided to help you understand the one star review. Additionally, the customer service you provide is slow to respond and clearly not well managed. For example I sent details and pictures of each damaged product and was sent an email stating “please provide pictures of each damaged item.” Will respond again with the information.

Review №3

2024-05-26 16:00:26

I ordered $100 worth of items. After over a week I inquired why I had not received shipping info and they said one item was unavailable and they were waiting so I said just cancel the order as the persons I intended the gifts for would no longer be in the area. Instead of canceling miraculously I immediately got a shipping notice and when I checked with the shipping company they said the only thing that had been done was that a label had been created and that nothing had been picked up or shipped. When I finally got a package (another week later) the chocolate was ashy looking and tasted old or like had been stored in very varied temperatures like it had melted several times. I would not recommend this company at all. Their customer service is very unimpressive and was deceitful when I inquired.

Review №4

2024-04-16 02:02:16

I kept giving them the benefit of the doubt and the third time was definitely NOT a charm! They truly do NOT care about their customers experiences. I ordered 3 times from them. 1st time no issues, 2nd time, long story short, an item was missing and I received a refund for it. This 3rd (and last) time, 2 products were severely damaged and 1 was expired. Their packaging has never been the greatest and this time, it was so poorly packaged that everything got smashed! Bottles of syrups were dented, cookies crumbled and some were inedible. My French salt container was busted and there was salt everywhere when I opened the box. My biscottes were crumbs and one product was expired! I emailed them and they offered a store credit or loyalty points. I replied that I do not plan on ordering from them again and requested a refund for the damaged and expired items they sent me. They agreed.With the many negative reviews about their poor packaging, customer service and these last 2 experiences, Im honestly surprised, things have not gotten better at myPanier. They just dont care it seems like. Its truly disappointing! I DO NOT recommend and will NOT order from them again. You can find most products on AMAZON now, just head there.

Review №5

2021-11-15 18:58:31

An amazing and glorious slice of French 🇫🇷 & continental cuisine! From sweets to spices to delicacies, youll find something to entice at every turn. Truly a destination for those who love great food!

Review №6

2024-05-28 21:21:07

Placed an order on May 2nd. Estimated delivery was May 18-20th. I have sent two emails with no response. Have called the phone number with no answer and no return call. Have never received any notification of shipment. When I check my order status it just says “order received “. This is my first experience with them and will be my last. Beware.

Review №7

2022-09-22 23:41:49

NO STORE NAME but little parking signs: easy to miss. At least for me. But once inside you don’t know exactly where you are. Back in France? Italy? Spain? Various spices from Europe and North Africa (Algeria, Morocco), got lamb merguez, I’m dying to taste! Neat place, staff are very friendly and helpful. Will be back!

Review №8

2023-11-26 19:33:14

3rd Order From My Panier! Great selection of French products that are hard to find in the central part of the U.S. & at a great price. Received my order in a timely manner. However I have learned the hard way not to order dated products in quantity because the 4 jars of Benedicta Mayo I received have a very short expiration/distressed dates. Most will be way past its expiration dates before they are opened. A COMPANY TRYING TO ADAPT TO THE INTERNET AGE BUT FAILING! I should have read the Google reviews. In the future I will order at a higher price from Amazon. BUYER BEWARE!

Review №9

2023-12-06 02:47:54

This place has amazing French products that are hard to find. Is it a bit overpriced, paying 20 dollars for chocolates that cost 5 euros in France, sure, but you pay for it to experience the nostalgia. My complaint is with their customer service. According to their instagram, they are the largest supplier of French products. I have ordered thousands of dollars worth of products from them and have always been a loyal customer. I recently had two packages stolen from my front porch, one of which was the mypanier order worth 250 dollars. It had all the Christmas treats inside for my family. We decided that instead of gifts we would splurge on treats and French goodies as it is very expensive. I explained to one company and they immediately replaced the package, mypanier on the other hand has been a nightmare to deal with. I explained to them that FedEx doesn’t want to take responsibility for the package ( despite them delivering after 10 pm and not ringing the doorbell) because mypanier doesn’t require a signature of receipt, so they claim they are at fault. Mypanier wants me to deal solely with FedEx as “ once the package leaves our hands we are no longer responsible.” Although they are not wrong in believing that, for a company that has business insurance and the largest supplier of French products, I would think that customer retention and service would be their main priority. Further, FedEx informed me that a business who files a claim is more likely to have it approved than the recipient filing it, especially since they have business insurance and protections in place. Although I have explained that to them I seem to be getting the same response. Unfortunately, without FedEx approving the claim and without a replacement package, we will be without treats this holiday season. I say this as a caution to others, with porch pirates on the rise, the poor customer service and understanding for others at mypanier, and the lack of signature required for such a costly package, you may want to think twice before ordering from this company. Although I have enjoyed some of their products, when they are available and not sold out, and have ordered thousands of dollars worth of products, I am sad to say that based on their ethics and treatment of my circumstances I am going to have to stop recommending this site to others and will no longer be ordering from them.

Review №10

2022-12-29 02:28:34

They had the specific Brand and type of flour I was looking for to make pizzas. Great selection of snacks as well. The person at the register was friendly.

Review №11

2022-09-20 14:57:11

A very unique specialty grocery store. Worth a detour if you want a comprehensive selection of European food products of all kinds at a fair price. I can’t think of another store that I’ve seen where you could even buy most of these items. Highly recommended for the holidays if you’re looking for unique gifts. If you like the food items at Cost Plus World Market, you’ll love this store.

Review №12

2023-08-17 21:01:44

My family and I liked this store, as it took us back to our time in France. The things they offer, especially the French butters weve been enjoying. However, our recent visits havent been as great. We bought some butters from their fridge, but they were wrapped in random food bags. Some bags said unsalted, while others had no labels. Confused about which ones were salted, I asked a person who worked in the store. Im not sure if he was the owner or an employee. He got irritated and insisted they only had unsalted butter. But I knew from their website that they should have both salted and unsalted versions of the same brand, and Ive been buying salted butters of that particular brand. I felt very uncomfortable with his response and hesitant to continue asking. Im not sure if well go back to the store, but I hope he reads this email and learns something from it.

Review №13

2023-11-22 20:42:40

This place is awesome. So many unique imported products (mostly French but not exclusively) to browse. Also select heritage US goods like Rancho Gordo. Great seasonal item selection. Picked up so many great items. Staff is very friendly and you are left to browse. So lucky to live 10 minutes away.

Review №14

2019-10-14 19:01:53

Great little boutique grocery store. Delicious curated items, like the Mama Zuma chips and, sparkling limonade. Bought my traditional pound of Jacobsen salt here for a good deal, less than $10. Worth the visit, and the lady was nice and introduced herself too.

Review №15

2023-07-25 21:11:05

This company has been difficult to order from. I had a special request (ordering more than 4 bags of flour) and its been almost two weeks and they have not answered my question on whether or not they can accommodate a larger order. I have not ever run into a situation where a retailer caps the number of items ordered especially at such a low amount. Either way, two weeks to make a simple decision is very odd.

Review №16

2023-12-16 01:05:35

As french as french goes: zero customer service. Willing to pay $80 for 2 bags of papillotes to ship before Christmas ($10 each in the supermarket there). And... they dont gaf.

Review №17

2023-12-27 16:15:36

Ordered something a weekBefore Christmas. It arrived early! Well packaged for the shipment. Overall great service and happy with their product selection

Review №18

2023-08-18 14:15:45

I wanted a specific product. It was out of stock, I then entered my email in their system to get notified was my product would be back in stock. The minute I got the notification, I placed an order, for this and many other products.A few days later, I received a shipping notification. I went a clicked on the tracking number and imagine my surprise when I found out my shipping was canceled. The reason? The product I had waited for to order was, you guessed it, out of stock. The whole thing felt scammy. I called immediately to cancel the while order and get a refund. The unconvincing person I spoke to said I would receive an email in three to five business days. Ill be following up.

Review №19

2022-10-09 22:46:21

I am French, and let me tell you myPanier is the best thing that has happened to me. As a French foodie that always import a suitcase of French foods every time I visit, my panier has changed my life. They truly have everything that is from France including pharmaceutical goods. They also have an amazing variety of products from Spain and Italy. You have to check it out if you haven’t before even if you’re not French. It’s for everyone who loves food and is tired of the low quality USA goods.

Review №20

2023-01-18 13:25:54

Perfect! Parfait!Id been looking for this butter we had when we were in Paris. Literally, it was the BEST butter we ever tasted. My wife, two kids, and I went through, like, a brick of it when we were there. That was years ago. The other day I was thinking wonder if I can get that here in the States? I tracked down the store we bought it from and from their inventory found the type it was (or a good guess: my daughters said there was a cow on it), then Googled the names I found and landed on MyPanier. I ordered it. Packaging was perfect, delivery was timely, and it WAS the right butter. Pretty much hooked on it, now, so will definitely be a repeat customer. MyPanier is easy and excellent access to French items. Couldnt be happier!

Review №21

2023-01-20 02:05:38

I ordered 6 jars of sauce from them because they had shipping charge of $10, so it was kind of affordable. They only shipped 3 jars because their inventory was wrong and partially refunded me for 3 jars but they charged me the full shipping for all 6 and it wasnt my fault. I would have never ordered 3 and paid that shipping charge. They refused to refund me half the shipping and I got burned. Stay away this place is a scam.

Review №22

2023-06-09 23:49:14

Order at your own risk. This my first review of anything because buyers should beware. I placed a substantial order on 5/23. Fedex delivery notification said it was delivered 6/5, however it was never delivered to my building. Fedex has a picture of a label on the delivery notification which proves nothing, it has no picture fo the area where it was left like the food deliveries do. Unfortunately, they shipped with no signature required. I tried calling MP and could not get a representative to answer any of their phone numbers. Finally opened chat on 6/6 and someone called back because I asked them to. Then they asked if I could check in the vicinity to see where the package might have been delivered which is not feasible in a high density urban area and that is Fedexs responsibility. They should check with the driver and ask to see where he delivered that day. Yesterday, they asked for a picture of the entrance of my building supposedly because Fedex asked for it. Never have I been asked this by any other online store when Fedex mis-delivered. Today, I asked that in the meantime could they send a replacement because this is now going onto 3 weeks from when I placed the order or give me a refund and they said that they cannot do so until Fedex has completed their investigation which seems like it will last into eternity. I contacted Fedex myself and opened a case on 6/6 due to their lack of response. Now, a whole week has gone by with no results. They operate at a snails pace and lack basic customer service skills on every level. They seem unable to comprehend that shipments can end up being delivered at wrong addresses.Whatever happens with this shipment, I will not order from them again. Since they will not help for me to receive the items in a timely manner, they gave me no choice than than to order them from another company which will deliver by Monday and if the original order ever turns up, I will have to ship it back for a refund.This is the worst experience I have ever had with an online order.

Review №23

2023-11-23 01:48:48

Thank you MyPanier. I fell in love with a deodorant in Paris but was unable to find it here in the states. I found it on your site. Im looking forward to trying other products for ourselves and to send as gifts to our friends and family.

Review №24

2021-08-17 08:36:48

HIDDEN GEM!!! We are so lucky to have a store like this in Orange County. I called about 5 different Italian grocery stores for a type of risotto. Not one of them had even heard of it before. However, MyPanier not only knew what I was talking about, but they had plenty in stock! They also had a variety of beautiful truffles that I was seeking...along with some wonderful truffle oil. One of the owners, Chris, provided me with an education on how to use the truffles most effectively since Id never cooked with them before. He was extraordinarily kind, knowledgeable and helpful. In addition, I found so many other amazing international products! Their selection is truly mind-blowing. Although I only came for one item, I couldnt resist filling a basket with a variety of goodies. Cant wait to go back!!!

Review №25

2022-10-15 18:48:59

This is such a cute and fun place to shop for gourmet goodies from here and around the world! Many products online but also worth checking out the physical store. There is so much to look at and a there is also a decent sized refrigerated/freezer section, many one of a kind goodies there to put together a unique charcuterie board!

Review №26

2022-02-02 01:30:02

I ordered some of my favorite chocolate bars from this site. They sent me chocolate that went bad and was inedible which may have been a result of poor handling during shipping, or expiration. I spent over $50 on chocolates that are not even edible. I reached out to customer service to ask for a refund, fresh chocolate, or a credit, but they refused to do anything for me and act honorably. They wont have a phone conversation with you. Instead they hide behind their email, and only cut and paste their prior responses to give you a runaround hoping youll just go away. Do not buy here. They will send you a defective product and will not work with you to make it right. They blamed it on blooming. I know what blooming is, and would be okay with blooming. This chocolate was simply not edible.

Review №27

2023-04-08 04:08:53

I’ve ordered products online in the past, but enjoy visiting the warehouse in person when I can make it in. Their selection of French and European products is awesome, the prices are fair and more reasonable than any other place I’ve been to and the owners have excellent customer service. I’ve returned many times since my first visit.

Review №28

2022-05-07 23:05:09

Blown away by this place! Incredible selection of goods from all over the world. Staff is extremely courteous and kind, and I enjoyed listening to them talk to one another in French. I was able to put together a Mothers’ Day gift here and plan on coming back any time I need to buy presents.

Review №29

2019-07-11 22:22:27

I recently left a 1 star review for a food product I purchased from myPanier. I wasnt looking for a refund, I wasnt looking for a future discount, I just wanted to state my honest review of a product for other consumers. This review did not post. I tried again, and it still did not post. I was contacted days later with an apology for the product and the offer of 10% off future products, however they still would not post my honest review.Here is that review for Lars Own Cloudberry Preserves:The flavor was enjoyable, but there were so many seeds that I had to get my strainer out to separate the jelly. We were only able to salvage about half a jar of this nectar colored gold. Hopefully that gives you an idea as to how densely these large seeds were packed. Delicious product made practically inedible.BUYER BEWARE... Youre only reading the positive reviews and the honest negative ones have been blocked. I simply cant trust a business like that.

Review №30

2021-07-31 02:33:26

I ordered some canned goods that I couldn’t find locally and the shipment from myPanier came on time. Unfortunately one of the jars leaked in transit and when I opened the box there was oil all over the box. I wrote to customer service about the leakage. Their response was quick and efficient. After a few emails they issued a partial refund and promised to be more diligent in packing . I really appreciated this. Didn’t have a chance to try my canned octopus, but looking forward to try and order more from myPanier in the future.

Review №31

2022-02-20 01:56:34

I love myPanier! For the first time since I left Melbourne Australia, where I used to buy my pates, terrines and delicious green olives, once more, I can enjoy those delicious authentically French delicacies I used to buy at a little French deli in the Victorian Market. I love your service and the products. Thank you for being there.

Review №32

2022-12-26 03:37:27

MEDIOCRE QUALITY all around to say the least!Order did arrive within two days of being placed. (I live in LA). Everything was delivered still frozen BUT the escargots were subpar. Texture and taste. Not good. The chocroute garnie was really bad. Super watery barely any sourkraut. Meat, inedible — I had to spit out. Long story short - my $70 order was a total waste of money. Live and learn. First and last order at myPanier❗️

Review №33

2022-11-24 00:07:07

MyPanier is a find! They have in-stock an extensive assortment of imported specialty foods. My husband and I love this place and know that we can find amazing items to serve at dinner parties or just a special meal. You must stop by to see the inventory!

Review №34

2022-09-05 11:14:41

1 star for bad shipping practices and awful customer service.I was charged nearly $50 for Overnight shipping and received thr entirety of my order 9 days later. It came in 2 different packages. 1st part was perishable (frosted tarts) and it arrived totally defrosted and warm so went straight to teash and the box was completely drenched. No wonder, it was shipped in a simple box, not even an ice pack to keep the products cool, especially during summer.2nd part arrived 2 days later than planned.I reached out to what is supposed to be their customer service and requested a refund for the Overnight shipping fee but I got ignored after a few exchange via email.I wouldnt recommend ordering there, theyre awful.Order my109501

Review №35

2019-08-29 17:33:25

I was so happy to discover myPanier today! I needed a particular fish sauce Red Boat for the Whole 30 diet, which does not allow added sugars. I saw that myPanier stocked it and quickly confirmed that I could pick it up at the Lake Forest location. I was greeted by the owner, Chris, who is from Southern France. He is so enthusiastic about his business which is still primarily on-line. His goal: To create economic opportunities for food producers and opening a flow of communication and discovery between producer and consumer.I felt like I had gone to Europe, it is such a beautiful store. I only wished for the fresh produce of the markets of France. While I went for no added sugars - I really suggest going for all the sweet treats that you will find!

Review №36

2021-10-03 15:11:43

We needed pearl sugar and found that myPanier had recently opened for in-store shopping. We found the sugar and a bunch of other tough-to-find items. It was a pleasant shopping experience and it was nice to chat with the owner a bit at checkout. We highly recommend and will certainly be returning in the near future.

Review №37

2017-12-05 19:40:09

MyPanier is a family-owned store full of wonderful surprises. They carry delicious hard-to-find culinary treats. If you are trying to find an item you tried during your last visit to France, look no further. They have many handmade, small batch foods available that were made by small business owners. Both from France and locally. They have chocolates, candies, honey, mustard, dried pasta, jams, biscuits, truffles, olives, olive oil, teas and much, much more. Christophe and his friendly staff are there to help you find whatever you are looking for. No other store in Southern California carries such an interesting variety of specialty foods.

Review №38

2020-11-11 00:56:54

Lets put it this way! I ordered everything on Tuesday and order arrived Thursday! I have no clue how they were able to prepare it so fast but that was amazing!Apart from the super fast shipping, I love their selection. I mainly order French products and their prices and variety is great.Definitely one of my go to online shopping place!Keep up the great work guys!

Review №39

2016-10-14 22:56:33

Awesome place to fulfill your unique food cravings! I bought artisan pickles and chocolate bars that you cant find anywhere else in Orange County right here, and the process was super fast and easy. I even received my package in a day and it was personally delivered to my house, so watch out for their van decked out in their logo. Food was efficiently wrapped and packaged beautifully. Even my chocolate bar didnt melt, and its usually 80 degrees here. Score! 5-star service!!

Review №40

2018-04-09 17:36:30

Great variety of European products. Super friendly team and an amazing service. I love the fact that they are delivering locally. OC absolutely needed a business like this. Please try their Chocolate covered Sauternes(noble rot affected) raisins, by far the best chocolate covered raisins you will EVER EAT.

Review №41

2018-07-13 22:42:17

MyPanier is the easiest way of getting high quality food from around the world. The amount of speciality foods is incredible! Even though the location is so close to everyone in Southern California, you feel as though you are transported to Europe! The favorite treats so far are the Italian Nougat and the Chocolate Caramel Cookie Squares! I highly recommend checking out the website to anyone who wants to try truly unique hand-crafted foods!

Review №42

2021-06-25 04:25:30

I write a blog on French culture, and cook specialties of each department in turn. When I needed authentic Fallot Dijon mustard, I discovered myPanier, and the delivery speed and pricing beat Amazon handily. Their catalog of authentic regional products is OUTSTANDING! French here does NOT just mean Bonne Maman and LU -- theyve got plenty of Alsa products, multiple chestnut producers, its great! Looking forward to many more purchases with them.

Review №43

2020-03-24 22:38:33

We love the regular workers here (Chris and Valentine) but the upper management is a real disappointment. The products are beautiful. We love them. Sadly we had a terrible nightmare with the Fedex shipping service and spent 9 hours fighting with Fedex (their operators told us 15 lies in 4 days). Finally we called MyPanier to alert them that Fedex tossed our packages in some faraway warehouse and refused to retrieve and deliver them. Please note we had never left the house since we ordered. Anyway, Fedex finally dusted off the boxes and delivered them. Again, everything is so beautiful and we just love their products and the regular staff. Annie was really nice too. But their account person, Marie or Maria is, well, let me just say she is a zombie and really nasty. Probably paid more than Chris who is our hero. We do recommend this establishment and thank them for sending us food during a Global Pandemic!

Review №44

2021-03-04 03:03:56

Perfect products from Spain, Italy and France! Not expensive in comparison with other websites. The farm box and fruits are so fresh and tasty. I’m buying every week and the customer service is excellent.

Review №45

2022-02-26 02:02:22

I happened to be looking for aji amarillo paste for some peruvian cooking and came across MyPanier online. I decided to swing by their location and they had a great assortment of imported products from chocolate, honey, balsalmic vinegar to hand soaps and baby food. It seems like a family run operation and extremely friendly folks. If you are looking for something different it is worth dropping by and browsing their items.

Review №46

2021-04-03 12:49:08

Id give them a zero if I could. I placed an order that was never received, and they made me responsible for trying to get a refund from FedEx instead of replacing the order or refunding the money. I placed the order through them not FedEx so I dont understand why I am the one who has to deal with FedEx to figure the tracking and replacement/refund process. I should be dealing with My Panier and not FedEx.Simply stingy. Definitely lost a customer.

Review №47

2022-11-02 14:56:36

Avoid like the plague. The WORST customer service imaginable.Wish I could give zero stars. Had a problem with my order and when contacting customer service I was told I purchased the items on my own free will and there was nothing they were willing to do!! Incredible customers are treated this way. Unbelievable!

Review №48

2021-10-16 01:09:52

One star is Generous ! I have shopped here several times and each and every time, I became more confused and frustrated than the last. I am officially finished ever using My Panier. If you want to give a $50 gift card, you must buy two $25. But your recipient will only be allowed to use one at a time. How ridiculous is that ?! Quoting them...our system is currently set up for one code at a time only, so you may use either code but not both If you have an issue with purchase, no replacement, just store credit. Then possibly a conciliatory 10% discount as well. But of course you cannot use the credit and discount at the same time. Whatever treat you may think you desire, I would save yourself some serious frustration and headaches by just saying this will not be *MY Panier !* Do yourself a favor and just walk away !!

Review №49

2021-09-20 23:02:17

I was excited to find this online store as it seemed to have some interesting products. But I was immediately put off that they ignored my request for privacy and sent me unsolicited marketing anyway. I dont know why so many companies like this exploit customer information for marketing, especially when the customer has taken the time to request privacy. I had to tell them multiple times to stop sending marketing. After that experience in early 2020 I thought that was the end of it. And then today, in September 2021, they actually sent me another unsolicited marketing message. They retained my personal, private information just to treat me like a commodity. I find this kind of activity despicable and creepy. So just be warned that if you do business with MyPanier you will be marketed to aggressively for the rest of your life, and possibly afterwards.UPDATE: On January 24, 2020 I sent you a direct message asking you to respect my privacy and to not send me marketing. Your response on the same day was “We value our customer’s privacy. We will opt you out.” Then, before the order even arrived, you sent me a message welcoming me to MyPanier and inviting me to browse other products. Again, I reiterated that I did not want to receive marketing. On January 27, 2020 you wrote that you were not going to send me marketing and that you deleted my e-mail from your system. When one of the items in my order was damaged, you issued a refund and offered me a coupon off a future purchase. On February 6, I responded that would be unnecessary as I would not be ordering again. So thats all pretty unequivocal to me. There is absolutely no reason why you should still be sending me marketing messages or retaining any of my personal information.If you value customer privacy and you deleted my e-mail from your system, then how is it that you are sending me unsolicited marketing more than a year later? You DO NOT value or respect customer privacy. You DID NOT remove my e-mail from your system. I shouldnt be receiving ANY marketing from you. I dont require any more lies or insincere apologies. Just stop being greedy, disorganized and unprofessional and STOP CONTACTING ME!!

Review №50

2018-01-04 17:23:00

To begin, I give MyPanier 4 stars and not 5 because of the original problem, and 4 stars but not 1 because of the unexpectedly awesome way they dealt with said problem. I recently placed my first order with MyPanier—a bunch of potential stocking stuffers for my wife—so the stakes were high. I paid extra for priority shipping to ensure the items would arrive in plenty of time for Christmas, especially since I would need to have the order shipped to my office and I was taking a couple of days before Christmas off and would, therefore, not be around to get it if it were late. Alas, the target delivery date came, and went. A couple more days came...and went...and as I was having similar trouble with other, larger vendors I was getting pretty impatient. So I fired off what I hope was a polite but firm email to MyPanier to express my concern, frankly not really expecting to get a reply before the holiday. To my great surprise I not only got a prompt reply from Chris at MyPanier saying that the order somehow been lost between them and the courier, but—and this is the real kicker—that he was going to expedite a replacement of the full order that would be shipped out via overnight express that day, and that he was not only refunding my delivery charges but the entire cost of the order! Now that, in my experience, is customer service that simply doesnt exist anywhere anymore. Except for, obviously, MyPanier. The items arrived on time, were a big hit on Xmas morning, and were delicious to boot. If youre tempted to take a chance on a smaller, growing online artisanal marketeplace, MyPanier is very much worth checking out. Thanks very much Chris and MyPanier...Ill be back!

Review №51

2022-01-13 20:42:24

Wanted some substitute drinks for New Years eve. Came here and ended up getting a mini feast as well. So many delicious unique items. Staff is super friendly.

Review №52

2020-12-17 11:49:05

Horrible experience. They may offer free shipping but the package takes forever and travels all over the country. My package was just in MA yesterday where I live and now it has left the state and is in CT -further away. I placed my order on Dec. 5th and have still not received my order. I wrote to customer service and they really do not not care. Once they have your money you are no longer important. Buyer beware!

Review №53

2021-08-23 18:13:04

So happy I found this gem to shop for French, Spanish and Italian food items that you won’t find elsewhere. The owner is really nice .You can find 00 flour here.I am lucky as I don’t live too far from here and can shop in person.I recommend you try it out!

Review №54

2019-11-25 20:37:58

Wonderful boutique store offering carefully selected, often hard to find, products. Online store is effective and accurate but those living near Lake Forest, CA should visit in person and enjoy the expertise and warmth of Chris and Annie. Small and tricky to find---within an office park---but fun to see the products and learn why theyve been chosen. First time there just a couple of days ago, but will definitely visit again.

Review №55

2021-12-18 20:30:40

It was a pleasant surprise to find this amazing french grocery store in OC. They have a wide selection of french products and the ones from other European countries. Everyone in the store was nice and helpful. The best one of this kind you could find in the U.S. 👍

Review №56

2016-08-19 03:32:34

Cool place for my specialty food needs. Ive always wanted to try artisan products, but didnt know where to go. This is my go-to place in Orange County. Shipping was quick and the products were well packaged with a personalized note included. 100% recommend! Try the coffee there.

Review №57

2021-04-02 10:26:17

I was excited to find this site because of the selections. I ordered 4 jars of a product and one broke in shipment. They refused to ship a replacement, offering only a store credit for the price of the product. If I wanted the replacement, I would have to pay another shipping charge. What terrible customer service. Shop elsewhere!!

Review №58

2023-06-21 00:48:39

I received my order as I was expecting and the price was reasonable.

Review №59

2021-12-19 02:24:56

We were thrilled to find this specialty grocery shop so close to home. There was a great selection of gourmet items from Europe that you just can’t find elsewhere. Definitely a fun shopping trip.

Review №60

2016-12-22 07:40:06

While browsing on myPaniers site, I had the idea of sending my family gift baskets for Christmas. I looked through their popular picks and other products I thought each family member would enjoy. With each gift, I had to include a jar of Augiers honeys and 3 Abeilles soft nougats. Ive tried the soft nougats before and they are absolutely delicious, so of course I had to share these treats with my family! Im very glad I decided to give them artisanal food baskets this year. My aunt, uncle, cousins, and godmother adored the packaging of their baskets and all thought it was a very thoughtful gift idea!

Review №61

2021-04-13 16:48:58

Great selection of French items and gourmet foods. Prices are fair. I’ve only ordered and picked up at their location but my experience has been very positive. Great to have this resource available.

Review №62

2021-09-29 21:53:45

Just found this warehouse. I was looking for a particular salt and myPanier popped up. I went to the location, my city of Lake Forest, and had a great time looking at the products in the warehouse. I great selection of specialty products, including the Jacobsen Salt I was looking for.

Review №63

2021-10-16 00:18:12

I really enjoyed this store! What a great place for imported and unique, hard to find items. I was able to find ají amarillo, a Peruvian chile for one of my dishes. It was the only place in OC and it saved my day.Really cool stuff and their website keeps an up to date inventory.I’ll be back

Review №64

2023-03-04 02:08:57

I ordered two weeks ago.Products and shipping are not really cheap….Order still not shipped and today you made a refund for some products ordered TWO weeks ago. I will never order from you again.

Review №65

2020-02-16 21:20:03

I use to order all my favorite things online at so many different places, at higher prices and shipping costs. So happy to have found somewhere local. I can order online and pick up and then go into their market and add more fun things. The owners are super friendly and helpful

Review №66

2023-11-15 21:14:22

My favorite shampoo from France came from MyPanier in a timely manner. Merci Beaucoup MyPanier!

Review №67

2020-02-16 21:06:07

Entering myPanier is like entering a French Epicerie in Paris! I feel like home and it feels so good to find all my favorite products. It has become an absolute must!

Review №68

2017-10-21 16:46:43

Ive just received my FIRST order! The French Bovetti Dark Chocolate Bar with Lavender leaves looks fantastic! This will be part of my husbands Xmas stocking this year. Merci Beaucoup

Review №69

2022-05-22 01:36:05

Great selection of imported and hard to find domestic foods. Definitely worth a visit as the shopper will discover a wide array of exotic foods.

Review №70

2018-04-29 23:23:24

Great experience! I bought some almond butter and it was delivered quickly to our home. The staff is professional and so thoughtful. Highly recommend!

Review №71

2020-11-06 13:04:03

I always check myPanier for its wonderful products to supplement what I can buy at my regular grocery store. Its fun to find great stuff from Italy, France and Spain!

Review №72

2020-11-14 19:58:45

Need more products for france flour like T65.And most online store provided discount on new customers. But you don’t have.

Review №73

2022-04-06 17:11:57

I ordered jams and the package was stolen or mis delivered. Dont you insure your product shipments? You should replace my order. I am very dissatisfied customer.

Review №74

2020-08-03 16:13:18

Love the selection and their sourcing. Great store to be able to try out all sorts of new/imported foods. They also do a great job with local businesses from all over, love them!

Review №75

2020-09-09 00:53:35

In the history..and I mean history..of a company that wants to take advantage of a human being..they win!!FF -- how can a human be peaceful treating another human in this manner?? It all comes down to greed and money..always!! Be very intelligent dealing with them.

Review №76

2021-05-10 14:39:40

This is a business run well, particularly during Pandemic. Placed a small order of fewer than 10 items, less than $100, received box in less than 5 days including weekend.

Review №77

2019-04-25 18:34:59

Really great selection of interesting and unique products. Its in a random business park but dont be weirded out - theres actually a sizeable store inside with some really friendly staff.

Review №78

2022-07-06 22:23:28

Just learned about the myPanier.Very good selection of items.Lots of interesting goodies.

Review №79

2020-08-27 00:22:17

Great and friendly service, amazing selection of European products you just cant find anywhere else. Highly recommended.

Review №80

2020-08-08 00:59:34

Fun selection of products and fantastic customer service. I’m very excited to pick out my next order!

Review №81

2019-04-25 01:45:42

Excellent variety of quality, artisan made items. Top of the line service and quick delivery!

Review №82

2022-12-23 01:14:56

My food is so good 👍 Im very satisfied with your services. A+++

Review №83

2020-09-23 22:47:57

Incredible variety of delicious items you cannot find anywhere else! Friendly folk, too!

Review №84

2019-11-25 17:37:16

Very good products quality!staff very nice and very helpful!it’s always a treat to order from them!

Review №85

2020-09-23 21:15:06

Real OC treasure. Awesome list of goods for sale. Fast fulfillment!

Review №86

2019-04-26 06:25:01

Fabulous selection of local and imported gourmet selections. Really nice people.

Review №87

2021-05-26 22:58:42

3 Lars Wild Sweden Cloudberry jams. Lovely cloudberry jam

Review №88

2021-10-30 01:33:19

Their phone line says they close at five, but their website says otherwise.

Review №89

2018-02-17 20:40:16

Wonderfully curated. My favourite internet destination for food.

Review №90

2020-05-11 18:47:33

I had an issue and they helped clarify and resolve it amicably. Thank you.

Review №91

2017-08-11 04:06:31

Authentic local and artisan products from around the world.

Review №92

2022-02-23 22:32:35

Wonderful and interesting selection!

Review №93

2022-10-08 17:56:07

Lame, bad quality and not worth it….

Review №94

2021-09-10 23:05:44

Good food, good service👍🏻👍🏻

Review №95

2022-08-25 23:58:41

Store with nasty attitude.

Review №96

2022-02-02 23:31:33

Easy access location, parking. Large hangar with hundreds of products. We were happy to find typical French products that made the whole family happy. Very friendly team. We highly recommend!