Presentation on Map Reviews Nearby

Motor City Lexus of Bakersfield in Bakersfield

4.9 (199) 5101 Gasoline Alley Dr, Bakersfield, CA 93313, United States

Location on the map

Bakersfield, Kern County, California, US

Phone: +1 661-412-0377
Site: https://motorcitylexusofbake...

Opening hours

Monday:8 AM–8 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–8 PM
Thursday:8 AM–8 PM
Friday:8 AM–8 PM
Saturday:8 AM–7 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.9

199 Reviews for Motor City Lexus of Bakersfield 2024:

Review №1

2024-06-29 16:41:24

Fernando has been our sales representative for sometime. Can’t think of a better agent. He is very attentive, courteous, professional and always very helpful. If you have Fernando as a sales representative you will be sure to go through a smooth process. He listens and delivers. Very reassuring. We recommend Fernando if you are looking for a Lexus. You for sure will be at ease.

Review №2

2024-05-21 18:34:11

The Strickland family and the entire staff at Motor City Lexus are the best! Prompt, friendly, professional service with no high pressure sales pitch. Also helps that they have a great product - our new Lexus ES 350 is a great car at a great price.

Review №3

2024-01-24 02:16:27

Everyone from the receptionist to our Sales Manager, Fernando Villagomez to the Finance Manager, Cynthia Vega to the tech specialist that got us underway were incredibly nice and helpful. Fernando was really great to work with. He was straightforward and honest and easy to communicate with. As my wife said, it was the best experience we’ve ever had buying a car. We were pleased that the entire team made it worthwhile for us to drive up from San Diego for our 2024 NX450h+

Review №4

2024-05-08 04:12:20

Great customer service experience on used car purchase with KENNY. I shopped around for a few months and found the best value at my local Lexus. The technical rep was extremely knowledgeable and helped set the car up for my wife. Every single employee from the person cleaning the floors to the general manager seemed to enjoy their job.

Review №5

2023-09-23 18:46:56

Easiest car purchase ever as I don’t like haggling. Phoned Lexus dealership and received a great price. They said they would get the car in 24 to 48 hours which they did. Exactly what we wanted. The whole team was courteous while providing excellent service. Thank you Ali and Brooke!!!

Review №6

2024-06-04 21:40:18

Thanks Fernando for help us to get this 2024 TX500h F sport luxury. We’re loved it.

Review №7

2024-03-13 18:58:23

By far, the BEST customer service in Bakersfield. We dealt with Kenny (salesman) and the great Ali Douglas. The process was fast and easy. All questions/concerns were answered quickly. The entire Lexus staff is awesome. We will buy again. Thank you, Lexus staff. Also, Mohammad Douglass assisted us with the technology part of our new Lexus.

Review №8

2024-06-08 21:03:09

It sure is refreshing to visit, negotiate with, and buy from a car dealership and not feel like I need a shower afterward. It was a pleasure to work with everyone I contacted at Motor City Lexus - from Kenny, who sent detailed pics of the car I asked for since I live 3 hours away, to Jayden, who met with me for a 35 min test drive and got the OTD price I wanted with no games, to Lance, the sales manager who stepped in when the detail/prep wasnt quite perfect on the day I picked up my new car, to Ali the GM who made it a point to meet me, my wife (and my dog!) to ensure all was made right before I drove home. All of these fine folks met my every need, answered every question I had, and went above and beyond to make me happy with my purchase. Although I live hours away, I would not hesitate to do business with them again.

Review №9

2024-03-25 17:03:35

Motor City went above and beyond to make our car buying experience both smooth and pleasant. After some initial miscommunication, the general manager Ali reached out to us to make it right. Jayden took great care of us and made sure everything was ready to go when we arrived. Cynthia in finance also made everything easy and didn’t pressure us into anything we didn’t want. They even offered to help correct an issue with a car we had purchased many years before (no fault of theirs). Much appreciated!

Review №10

2024-05-05 23:20:31

After 12 years and 5 vehicles, Motor City Lexus has been flawless every time. The staff is always extremely friendly and diligent in their duties to help me find the right car. That isnt always easy for me, either, since I do not like to compromise on getting the exact build I want. The last 4 vehicles were purchased with the help of Issa. Hes just an honest, all-around good guy and one of many reasons I continue to give my business to Motor City Lexus. When I get the itch again I know who I will contact!

Review №11

2024-05-04 00:35:38

Only professional staff members work at this dealership. I agree with the high score that they have on their reviews. Mahmoud was an excellent salesman. The managers and finance team want the customers satisfaction. Job/deal well done.

Review №12

2024-02-04 00:33:11

Working with Luis was a breeze. He made the entire process really easy and worked hard to close the deal. I will definitely recommend him to friends and family.

Review №13

2024-05-07 22:25:02

I visited several times to drive multiple options…each time, Jim was attentive and professional, never overbearing or pushy. This is my first Lexus experience and it has been excellent. I love my new TX500!

Review №14

2024-04-03 17:21:14

My salesman was very patient with me. He explained all the options and was able to procure the vehicle that I wanted. When I took delivery of the vehicle, he, along with the financial and technical advisor staff were very professional and helpful. The delivery process was efficient and quick.

Review №15

2024-04-17 17:41:03

When my end of lease was coming up I met with Cameron Tooker who showed me my various options. I opted to buy out my lease, keeping my car, although the offers he made for other cars were good ones. He was professional & easy to work with. Ive always been pleased with Motor City Lexus for my lease, service and purchase.

Review №16

2023-09-28 01:05:20

My experience with Motor City Lexus of Bakersfield was absolutely outstanding! The entire team that worked with me was truly professional. Brooke spent the required time and effort to get me a vehicle that not only met my expectations but far exceeded them! Thank you so much, I truly appreciate the excellent service.

Review №17

2024-01-25 05:13:10

Issa was really helpful, made the car shopping experience stress free and smooth, he was able to get me exactly what i wanted a great quality vehicle and good deal!

Review №18

2024-06-04 20:04:29

I recently purchased a new NX 350h AWD, and the experience was exceptional, thanks to Jayden. From the moment I walked in, he was incredibly helpful and attentive. Jayden patiently assisted me in choosing the perfect car with all the accessories I needed, ensuring every detail was just right.Jayden went above and beyond by allowing me to test drive different models until I felt completely comfortable with my choice. His expertise and friendly demeanor made the entire process smooth and enjoyable.I absolutely love my new car, and it wouldnt have been possible without Jaydens outstanding help. Thank you so much, Jayden! Your exceptional service made all the difference.

Review №19

2024-03-31 16:40:48

Great service! I tried to purchase a Rav4 Prime from Arizona and wow was it a hassle with most dealerships but Lexus of Bakersfield was so professional, timely in their communication, and non-pushy in their approach. When I arrived, they had a bow on the car and made everything super fast. Afterwards, when my state needed more registration documents, they were immediate in their response and got it done. Just a great place!

Review №20

2024-02-20 22:54:25

I love my 2024 RX500h F Sport but I absolutely love the kindness, service and overall dealership family approach. I have purchased many times with Motor City and strayed with another high end brand-BIG MISTAKE! Ali Douglas, Luis Gil and Mohammed Douglas made this a seamless purchase transaction and I am confident the service will be as in the past top notch. I could not recommend this dealership and team any higher!

Review №21

2024-02-24 04:46:52

Sometimes purchasing a new car can be a bit stressful and arduous. My experience at Motor City GMC was a complete pleasure and my salesman, Jose Vasquez, was very friendly and helpful. He made the extra effort to make my family and I comfortable through the buying process while making sure I got a fair deal on my trade in value. Thank you Jose and Motor City staff for a great experience!

Review №22

2023-12-07 18:35:33

I absolutely felt like everyone I worked with went above and beyond!! No problem at all!! John Reed, Ali, Demian Castillo did the absolute best to make sure the process ran smoothly ♥️ We are beyond happy and in love with our RZ ⚡️

Review №23

2024-06-17 04:18:33

My wife and I recently purchased a preowned vehicle here. The entire process was professional and enjoyable. The entire staff in each department were great to work with. Thanks Fernando for overseeing the entire process.

Review №24

2024-03-06 06:14:51

This is my second car purchased from Kenny Lah at Motor City Lexus. This time I was looking to purchase a hybrid, so it took awhile for the car I wanted to come in. Kenny kept me updated along the way, answered all my (many) questions, and was so pleasant to work with. I highly recommend Kenny and Motor City Lexus!

Review №25

2022-01-06 15:41:22

Our salesman was Kenny. Hes an amazing guy hes very patient, respectful and polite. It was our first time buying from motor city Lexus. 10 out of 10 would definitely recommend.

Review №26

2024-06-07 17:37:28

Luis was awesome, very helpful, transparent and straightforward but most of all honest, he made our buying experience one to remember I 100% recommend him if your in the market for a Lexus

Review №27

2024-01-28 19:16:04

One of the best experiences I’ve had in buying a new car. Thank you so much Gloria & Ali. ❤️🤗

Review №28

2024-05-22 18:46:06

Robert was very easy to work with on trading my pick up in for a Lexus nx300,got an excellent price for my trade in. I was at the dealer for 3 hours and got everything completed from paperwork to financing. Will continue to do business with Lexus.

Review №29

2024-06-27 17:53:55

It was a fairly painless experience. Didnt give much trouble at all when financing through a different company. Jayden was great to work with.

Review №30

2022-11-26 14:23:15

(Service Department) Very happy with the service that Dustin gave me for my 2014 GS 350 F sport, his Department was honest about what the car needed and didn’t need. He let me knowall I needed to do was fix my glazed brakes by doing a couple of hard stops and he recommended for me to replace my back ones and also gave me a recommendation list based off of mileage and not unnecessary up selling. Did I forget to mention he was able to fit me in on a Friday as a walk-in (closed weekends) and his team washed my car? 👍🏿

Review №31

2024-02-02 19:18:00

My brother and I traveled from Las Vegas, Nevada, to purchase our vehicles from Motor City Lexus of Bakersfield. Fernando was our salesperson and the steps of the ordering and purchase processes were flawless. Any questions I had regarding the ordering and purchase were quickly answered through texts telephone calls, or in person. Fernando, his supervisor and Cynthia, the Financial Manager, were friendly, personable, professional and customer oriented. Also, the price of the vehicles were less than those quoted in Las Vegas. Motor City Lexus is well deserving of a five star rating.

Review №32

2024-01-24 18:30:43

Weve been part of the Motor City Lexus family for years, and once again this buying experience was exceptional. Super friendly staff, efficient processes and 5 star appearance from the showrom to the finance department. Highly recommend!

Review №33

2023-07-19 18:52:37

HelloI was in the market for a lx600 and i had been in contact with several dealers in california i ended up choosing motor city lexus after i called and talked to leo alsadi this guy was awesome. He was upfront with me on the car there one of the few dealers in California that sell their cars at MSRP or in my case lease the car at MSRP when I spoke to him on the phone, he was attentive, upfront with what my payment was going to be and He let me know what paperwork I needed to have ready send off as I was coming from Fresno area going down all the way to Bakersfield(3 hours each way)he even give me a good idea of taking amtrak down there so I could relax on my way over there and when we got there, he picked us up at the train station, ordered us lunch and guided us through the whole process and made us feel like we were home I even had an issue with my insurance and that was the weekend. It was hard to get a hold of them but Leo was ready to step in and try to get us insurance at least to get us over the weekend so I could drive off with the car. I would definitely recommend motor city Lexus again, and again, especially with Leo the whole group over there was amazing l have purchased in the least several Lexus is so I thought I knew what the Lexus experience was but these guys take it up another level even when I went into the back office to do the paperwork they werent pushy or trying to get me to buy all kinds of add-ons to it

Review №34

2024-02-29 00:53:58

Bakersfield Motor City Lexus continues to be a first rate dealership. The entire team was courteous throughout the process. Kenny Lah, our sales professional, was patient and knowledgeable. (Sssh, we got a great deal!.)Thanks again,Gerald Crossman

Review №35

2023-10-29 21:13:56

KV at Motor City was AMAZING! He let us be and didnt hound us. He let us drive whatever we wanted and presented us with options. Very informative. Super friendly and beyond helpful. Everything from start to finish was amazing.

Review №36

2024-06-21 22:43:59

Kenneth was great! No pressure, quick response if we reached out. Very knowledgable on all models.

Review №37

2023-12-28 01:29:46

The customer service from almost everyone at Motor City Lexus is impeccable!!When I shared the ease of making my purchase, two co-workers and a family friend decided to buy from Motor City Lexus.Special thanks to Fernando, Issa, Natalie, and Ali for going above and beyond for us. Your warmth, friendliness, and professionalism make it obvious to see that you intentionally live the company mission statement out loud.

Review №38

2024-05-15 03:02:57

Everyone at Motor City made the transaction easy and quick. Issa had and has continued to have wonderful customer service.

Review №39

2023-12-19 00:08:53

Not the best experience today. Everyone was very nice. But I spent 4.5 hours waiting at the dealership for a service that was supposed to take about 2 hours. But what was the most frustrating is the lies. It took almost 2 hours from the first moment I was told “I am going to get the keys for you”. Then a long time after I was told “they are just washing your car and should be done soon” and the car was never washed. Or that they took the door panel to check the noise I told them about and when I drove with the mechanic he told me he had not taken the panel out (and the noise was not fixed BTW). Again, everyone was very nice but please tell the truth to the customers and perhaps find ways to better estimate how long items would take so we can better decide what to do with our time.

Review №40

2022-05-25 18:16:24

Jim at Motor City Lexus was very helpful in getting the car that I wanted exactly. The whole process was so easy and smooth. He was great at communicating the delivery status of the vehicle. I appreciate the fact that this dealership did not charge me more than MSRP on my new vehicle, shows so much integrity. You won’t get this at any other dealership. I know places in Southern California that we’re charging $10k to $15k more for the same car.I would definitely recommend Jim and this dealership to my friends and family.

Review №41

2023-03-17 06:50:29

Everyone is friendly and eager to please! We feel like family every time we are there! Thank you for your impeccable service Fernando!Ask for Fernando, you won’t be disappointed.

Review №42

2024-01-20 22:11:59

We came to this dealer today looking to buy or order a car. We were walking around the lot and inside for a while but no one ever came up to help. We saw some salesman walking around and a lady sitting behind a desk, but no one bothered to come. When I came in to ask for help, the lady didnt show much interest in helping so we left. Not sure what it takes to get someone to help you at this dealer.

Review №43

2023-09-07 20:56:05

Everyone from the receptionist to the salesman to the financial person to the tech specialist were incredibly nice and helpful. Fernando was really great to work with. He was straightforward and honest. It was easy to communicate with him. As my husband said, it was the best experience we’ve every had buying a car.

Review №44

2023-12-20 08:52:04

Great experience working with Jim Ballard, Lance and Natalie. Jim was straightforward with the lease deal information I requested and we were able to make a deal within the same day I emailed Jim. I would definitely consider Motor City Lexus again when Im ready for a new Lexus again.

Review №45

2021-11-30 18:29:00

What a gentlemen Mahmoud is. He is very thoughtful to my needs in a car and knowledgeable with the products. He was extremely helpful and respectful. This is the second Lexus I buy thorough Mahmoud and the experience is only getting better. Well done young man. See you in a year or do for another one.

Review №46

2023-11-26 18:08:53

Great experience buying my new TX 350 great and skilled customer service very patient and considerate. Fernando the sales representative that helped us and Ali the general manager went above & beyond to make sure we get what we need .If your in the market for a car motor city Lexus is where you need to go highly recommend

Review №47

2024-01-20 22:26:10

This dealer is so bad. Our family want a new lexus and we had something in mind. We went there, walk around the dealer, check around for a while but no one came greet us. There was a lady sitting behind a desk on her cell phone looked at us occasionally but didnt do anything. Finally, we decided to catch her while she walk out and ask HOW COULD WE PURCHASE A CAR because we didnt see any service around. She didnt seem very interested in helping so we left. Not recommended this dealer to anybody.

Review №48

2024-05-01 21:01:29

This is my third Lexus from Jim Ballard at Motor City Lexus of Bakersfield. Jim is professional, knowledgable and very respectful of my time. I see more Lexus automobiles from him in my future.

Review №49

2022-05-28 23:09:25

Sending a HUGE thank you to Ameer Hammad for making our car buying experience perfect. We were very hesitate to car shop in this market. But Ameer, Natalie, and Manager Bob made this entire experience low stress and fun!Ameer really listened to our needs and wants and worked with us to find our perfect car.Much Gratitude — Karl and Carla Bender

Review №50

2022-05-27 04:36:32

This is the second time my wife and I have done business with Motor City Lexus. We had Kenny both times and just as before he was professional, courteous and makes you feel at home. He goes above and beyond to help you get your vehicle of choice. Kenny is a real asset to Motor City Lexus

Review №51

2024-05-24 14:58:00

Great service and very helpful personnel. Couldnt have been easier to have my vehicle serviced. Sean was very helpful and accomodating.

Review №52

2023-11-22 17:57:35

The friendly resourceful Staff at motor city goes above and beyond for the customers. Ive had a very pleasant experience with Ali Douglas and Karman Shih. They quickly guided n set me up to a great deal, theyre always available. Would definitely recommend. Alexandra even gave me a courtesy ride on a busy work day 😀 200 percent recommend!

Review №53

2023-10-26 16:38:57

The experience of purchasing the vehicle was great. Gloria Velasquez was great to work with. But the great service stopped at the point of purchase! The service department is horrible! No communication, they dont answer the phone, dont return calls and the service advisors voicemail was full so I could not leave a message. Dont take your car to this place for service. Oh yeah, I forgot to mention all this hassle was for a flat tire. In addition, to the lack of communication they charged me $55 to repair the tire after they determined the tire had to be replaced. I guess they have to make their money somehow.

Review №54

2022-05-08 14:47:47

Luis, at Motorcity Lexus IS very professional and informative. He walked me through and keep me updated at all times while my car was on his way to the dealership. He made everything convenient and the delivery of the vehicle was smooth. Thank you to everyone that helped with the transaction. I’m very happy with my Lexus 😁

Review №55

2022-06-18 05:23:20

Fernando gave us the best experience buying a vehicle we’ve ever had, professional, on time and straight to the point . Picked up exactly what we were looking for .

Review №56

2023-12-01 18:51:46

John Reed has assisted us in buying our last three cars. He is patient, kind, and very non-pressuring. He points out the pros and the cons and we have total confidence and trust in his integrity in not just selling a car but making sure its the right one. He is so personable that we feel like he is family and at this point we would never consider buying a car from anyone else. Thank you, John!

Review №57

2023-10-14 04:47:02

Kenny at Motor City of Bakersfield is amazing! He over delivered in my expectations and provided one of the best car buying experiences I ever had!I reached out to Motor City Bakersfield because I knew they were one of a few dealerships that sells Lexus at MSRP currently. Kenny picked up the phone and was straight forward with me at the very beginning. I understood that there is a wait time due to supply chain issues and was already waiting at another dealership for an allocation. He was very clear at setting the expectation for the vehicle and provided me with all the info I needed. I told him exactly what I was looking for. He was very responsive to all my questions.I placed a deposit with Kenny and by the weekend Kenny had found a car at another dealership matching what I was looking for. I didnt expect to get the car right away and thought I had to wait for an allocation. I was not able to make it into the dealership as I live in the Bay Area so Kenny was able to deliver the car to me and arrange the paperwork to be done by overnight mail. Maricela was great at going over all of the options with me and answered all of my questions with financing.The car was delivered to me this morning by another friendly person from the dealership. I was impressed that Kenny was able to get the car I wanted in 2.5 weeks and treated me like a valued customer. Compared to the other dealership I was working with who treated me like another number and didnt really care about making things happen.If you need a Lexus I recommend Motor City Lexus and Kenny because they will make things happen! It doesnt matter where you live, they will make sure you get the car you want!I plan to work with Motor City Lexus for all my future car buying needs!

Review №58

2023-01-29 09:25:37

This is a 100% unsolicited honest review. Our family is no stranger to a car buying experience. However, first time being treated above and beyond, all mostly due to one person, Fernando Villagomez. Folks, this man is legendary, and I’ll get into details in just a bit. Before joining Motor City Lexus of Bakersfield, my wife and I went on a finding spree for a new vehicle around March 2022. For the first time ever, we’ve seen something called a “markup” or “after market addons”, costing anywhere from, to the tune of, $5,000 to $60,000It was also around that time that we made an online inquiry at Motor City of Lexus. This is where our story of a car buying experience takes a compete U-turn. The gentleman who answered our inquiry was named Fernando Villagomez, a salesman unlike any other. Picture this: it’s early 2022, dealerships have no cars, waiting list for anything is with four wheels is 6+ months, and only thing salespeople are offering you is a place on a waiting list, assuming you can pony up the $1000 to reserve a spot. Fernando begins by asking us not just what model of a car we wanted but what features we wanted to have. For those keeping the score, Lexus and Toyota have long stopped taking custom orders, yet Fernando decides that no, that’s not acceptable, and asks us exactly what we want. We gave him our list and less than an hour later he sends us a PDF of a car. My wife and I were in a bit of a shock. How is it that this man has a car and no one else does?? So we look over the PDF and tell him what’s missing. He then sends us a PDF with a BUNCH more Lexus vehicles, all which to a degree fit our specifications, some even perfectly!Folks… this deserve a new paragraph. Listen… while every single dealership is telling us what they do not have, Fernando Villagomez is showing us what they WILL have, and all we have to do is choose! Yes, you choose, he will find you one! Yes there is a waiting list but he will find you the car of your dreams! You want that pano sun roof? You’ll have it! You want 360 camera? You’ll get it! I cannot even begin to tell you how relieving it felt having options in a market where none existed! This genius sold us a car he did not even have! The best part is, he delivered!! Granted, it took 10 months, but today, we just drove home in a brand spankin’ new 2023 Lexus NX 450h+ virtually fully loaded. The man stayed true to his word and I’m a living breathing customer who can attest to this.Now, if it was just getting what you wanted, that would just make Fernando awesome, but I did mention earlier that he is legendary, correct? What separated Fernando Villagomez from others and established him as a paradigm salesperson, was the final 3 hours at the dealership. Folks let me ask you, what’s your biggest anxiety when it comes to buying a car? For many of us it’s how much are you going to end up paying for it. We’ve all heard the stories of slithery finance managers who will try to sell you snake oil, prey on your enthusiasm, and take your wallet for a ride. I bet you don’t often hear things like “here is what you’ll be paying for the car, brother, no hidden fees, no markups, this is the out the door price unless you choose an optional package”. Yes, a choice! Do you want to pay more? No? Then you will not! A lot of you may ask, okay but what about the F&I, how are they? Fernando PERSONALLY went to talk to the finance manager and came back with a rate that rivaled our preapproved bank rate.For anyone out there where this is your first time buying a new car, please do yourself a favor. Personally ask for Fernando Villagomez. I promise you, this is a man you want in your corner to guide you through the process. You are already buying a Lexus, a 2021 JD Power award winner of the most reliable car brand in the United States. You are already buying a luxury vehicle with a skyrocketing resell value and a brand that will turn heads. Now complete the experience by giving yourself THE best salesperson I personally have ever had the at most pleasure doing business with, Fernando Villagomez.

Review №59

2023-02-22 18:18:58

Great customer service. Got me the price I wanted on my monthly payment. Very helpful. If you’re looking for a great salesperson ask for Kv very knowledgeable. 10/10 recommended

Review №60

2021-12-18 13:59:39

So nice to buy a car without pressure. Just bought a Lexus certified car and Kenny was fabulous at making it an easy deal! Customer service was #1 at Lexus…the bow was a nice touch!

Review №61

2023-06-10 18:18:55

Extremely happy with our car buying experience. Our sales rep Fernando was exceptionally professional and personable! Overall completely satisfied!

Review №62

2023-09-23 06:00:56

Gloria always goes above and beyond to take care of me. This is my second Lexus I’m leasing and I didn’t hesitate to reach out to her. She never pressured me or tried to upsell me on anything. I always feel that she truly has my best interests in mind and that’s hard to find in a salesperson. I will continue to go to Gloria as well as refer friends and family to her. She is one of a kind! Thank you Motor City Lexus, Gloria, Natalie, and Dustin for always providing me a great experience!

Review №63

2024-02-14 06:46:01

Great experience with Kenny Lah. Super helpful and really helped us enjoy our time their. Super nice and gave us fast and great service. Super great overall!

Review №64

2024-02-21 01:28:22

Just wanted to give a shoutout to Sean and the team🚗 They were super fast and efficient with the repairs. I was really impressed with how quickly they got everything done!

Review №65

2023-06-25 18:34:25

I just want to take a moment to thank sales rep Jim Ballard! He was extremely professional and charismatic when I stopped by in search for my new car! He went out of his way to help educate me on the process of purchasing a vehicle and really just took time in helping me with any and all questions! Excellent Customer Service!!! Definitely the best customer service i have experienced at any dealership!!!

Review №66

2023-12-30 17:44:28

Very bad experience. For the first time I take in my car for an oil change and tire change. It’s been 24 hours and Im still without a car, struggling to get to and from work. I have things to do and Im stuck home carless. I didnt think an oil and tire change took this long😫

Review №67

2023-09-16 18:05:51

One of the best experiences to find a good quality car! KV was very helpful and helped us with having a smooth process. We couldn’t have been happier with our purchase. Thank you to everyone at Motor City Lexus of Bakersfield! We appreciate their time and service.

Review №68

2023-12-17 19:13:53

Karanveer (KV) is amazing with very well knowledge of cars. I had a fantastic experience with KV who helped us purchase our dream Lexus TX350. From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. KV patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. KV’s professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my Lexus TX350 and a big smile on my face, all thanks to this exceptional salesmans dedication and expertise. I highly recommend Lexus Karanveer (KV)to anyone in search of a great car-buying experience! Bonus KV so patient and Amazon with little kids.

Review №69

2023-11-19 02:39:38

I have never NEVER, EVER had such a pleasant experience with a dealer.Very impressed, honest and help you in every way.I have bought 11 cars in my life and 2 motorcycle, and this is the best experience I have had.

Review №70

2022-05-30 21:24:42

I want to Thank Ameer from Motor City Lexus. He was very professional and made it a really great experience buying the car. I would highly recommend Ameer if you want a good purchasing experience. I will definitely be only working with him from now on.

Review №71

2022-07-08 06:39:06

My 2013 Honda Accord broke on me today, I went to my buddy Ameer Hammad and be able to get me to walk away with 2022 Toyota Camry hybrid within 3 hour. Great salesman and a better friend.

Review №72

2024-05-15 20:08:05

Cameron was great to work with, as always! All of the staff are so kind and welcoming!

Review №73

2022-03-18 18:49:11

Ali and Leo were very patient working with me on getting me the vehicle that fitted my needs. I highly recommend them and Im very certain they will take care of you and treat you with the upmost respect as well.

Review №74

2023-12-05 19:29:35

We had a great experience at Motor City Lexus of Bakersfield. Kenny Lau, production specialist, was very professional and helpful with our purchase. Also, Alexandra DeOchoa, technical specialist, explained the features of the touchscreen and answered all our other questions thoroughly.

Review №75

2023-10-04 01:18:58

Buying a car from motor city was easy and fast, I want to thank cesar For being honest.And helpful I needed a work truck and he helped me pick up the right truck for me.And my needs So far so good,also I got the best deal on my trade in thanks again, cesar For all your hard work, thanks for making it possible for me . The whole crew was very professional and friendly. If you ever need a car or a truck, go see them, I am one hundred percent sure that they can help you Thanks again motor city and cesar

Review №76

2022-06-12 21:00:23

Ameer was amazing to work with. Very attentive, personable and didn’t make the car sales process painful. Definitely would refer him to friends and family!

Review №77

2024-02-21 05:27:16

Juan N. Went above and beyond on helping my husband and I with our car buying experience, he was attentive and worked great on getting us good deals

Review №78

2023-09-24 21:20:22

We were sent an email from Fernando Villagomez about a Lexus rx350h that had just arrived. With the help of Fernando and Manager Issa Gharibeh we were able to make the purchase. The hospitality of the dealership was amazing. We were very impressed with the presentation of the automobile. They were so helpful in guiding us through the purchasing process. We would highly recommend this dealership.

Review №79

2023-04-27 19:26:42

One word can describe this dealership. Exceptional!! I was able to broker the deal over the phone and email with Fernando. I do not live in Bakersfield so I took the train there. Fernando picked me up from the station, we went back to the dealership, test drove the car and filled out the paperwork. I was back on the road headed home in around two hours. I will 100% go back to this dealership for my next car. They have a life long customer in me.

Review №80

2023-05-17 18:44:49

Amazing and very easy to work with Issa n the others. Kept in touch not pushy at all. Very kind. Class act dealership. THANK YOU

Review №81

2023-11-03 00:09:51

Best purchase experience I’ve had. Outstanding service and knowledge. They went over and beyond to make this a special purchase!

Review №82

2023-07-28 22:55:30

Best service department I have yet to deal with.Dustin (service consultant) & mechanic Oscar helped me so much. They take care of you here and I am truly appreciative for their great customer service. I am so glad I switched over to Lexus.

Review №83

2022-01-19 18:37:40

Best experience i’ve ever had at a dealership. Ali and Juilo we’re the two who helped me while trading in my car and getting a jeep. I’ve also never felt more comfortable and at home while getting a vehicle.

Review №84

2023-07-07 18:58:13

It was a pleasure to work with John Reed again! He is very knowledgeable and straightforward. I appreciate that he fact that he was respectful of my time and made buying a car a smooth and seamless experience. I highly recommend John!

Review №85

2023-04-26 00:57:55

Great service from the moment we inquired about the car over the phone all the way to signing the final papers! Fernando was our first contact, but he wasnt there at the day of our purchase. We were helped by Jim who picked us up from the AmTrak station and helped us finalize our purchase. Both of them were extremely pleasant to talk to and helped inform our purchase!

Review №86

2023-09-08 16:42:55

I want to express my heartfelt gratitude to the exceptional Lexus service advisor, Ino Alvaraldo, who went above and beyond to assist me during my recent visit. Not only did Ino provide excellent guidance and support for my cars service needs, but he also took the initiative to speak with my insurance company on my behalf.Inos dedication to ensuring a seamless and stress-free experience was truly remarkable. He patiently explained the entire process and kept me informed every step of the way. His attention to detail and willingness to go the extra mile made a significant difference.Inos proactive approach and excellent communication skills are a testament to his commitment to customer satisfaction. Thanks to his efforts, my insurance claim was processed, and my car was back on the road.I cant thank Ino enough for his outstanding service and genuine care for his customers. His professionalism, kindness, and willingness to take the extra steps make him a true asset to the Lexus service team. I wholeheartedly recommend Ino and Lexus service to anyone seeking exceptional care for their vehicle. Thank you, Ino, for your extraordinary assistance!

Review №87

2023-10-16 17:21:50

This is the 2nd vehicle we have purchased from Motor City Lexus in 6 months. Our sales person Luis Gil is SUPER. You won’t be disappointed with your sales experience and vehicle.

Review №88

2021-12-27 14:29:27

Our salesman was Julio. He was very polite and welcoming from the minute we walked into the dealership. We test drove a car and asked him to not put it away too far as we were still going to continue to look at a few more dealerships in the area. We ended up going back and buying the car at Lexus. They treated us so well. Very friendly staff, very welcoming. Offering water and snacks. It did take a while to complete the process, but that is not unusual. The car was for my daughter and when we walked out to take it home, they had put the big red bow on top so we could take a picture and I thought that was so kind to make it exciting for her. We will definitely remember this car buying experience as a positive memory. I recommend Lexus of Bakersfield for friendly, welcoming, non pushy professional sales people and a very warm, clean beautiful office.

Review №89

2023-07-28 18:39:45

Kenny was the best. He walked me through the whole process. Kept me updated on the status of the car and was exceptionally kind and considerate when it was time to make the final purchase. He even put o red bow on the car when I arrived.

Review №90

2023-08-12 17:50:43

Wonderful experience, great staff and overall excellent customer service. The bakersfield toyota dealership was the worst experience I ever had. I ended up purchasing a used Toyota with Lexus and was happy with the welcoming atmosphere my family and I received. Only hope one day I can afford a Lexus just to never have to shop anywhere else lol

Review №91

2022-12-15 22:51:58

Ali and Freddy gave me the best experience from start to finish while buying from Motor City Lexus. There was no hassle and everything was explained thoroughly and straight forward. I would definitely recommend anyone looking for a new or used car to come here and receive nothing but the best!

Review №92

2023-12-05 07:08:27

Our salesman was Jim Ballard he’s a no pressure type guy. I’m super excited with my purchase, Jim made the process seem so simple he is amazing to work with.

Review №93

2024-05-09 06:52:40

Great service very helpful fastest car purchase ive ever done

Review №94

2022-09-22 23:00:10

Purchasing a vehicle has never been easier, Fernando and the Lexus team were amazing! From beginning to end they treated my husband and I with courtesy, respect and were so patient and informative while I made my decision. I cannot recommend Lexus enough for purchasing your new vehicle, please go see Fernando he is hands down the BEST!

Review №95

2021-03-29 16:05:41

I have been to over a dozen dealerships throughout my life and this is by far the best dealership I stepped foot into. I was greeted the second I got out of my car and was able to test drive within minutes. The salesmen Fernando was incredibly helpful and an amazing guy. Also shout out to Ali the general manager he’s a great man too! Their reviews truly reflect their performances and professionalism.

Review №96

2022-07-05 18:47:54

We were very happy with Roberts assistance purchasing our second Lexus. He was our purchasing rep with our first one and sought his help on this purchase. Although the process can be a bit daunting he helped pave the way through the whole process. We did not feel rushed and feel confident of who to contact in case of any future questions. We are very grateful for his and the help of his Associates.

Review №97

2022-03-15 04:03:22

I bought a 2022 Lexus RX450H. The salesperson, Julio V. was very nice, polite, honest and professional. He was the only person I felt comfortable dealing with after many previous new car purchases. He was a great resource for you to consult if you do not know what model to choose or things to add to your selected car. You will not be disappointed with him. Due to his honest, I came back and bought this car after my wife bought one with his help one month earlier. One great and special treat with Motor City Lexus of Bakersfield was they did not ask for $4,000 or $5,000 more beside MSRP due to current market limited supplies. Most dealership nowadays ask for that extra money with new car purchase.Technical service was great, too. They could help whenever requested (except weekend) even coming to your home.

Review №98

2021-09-22 17:54:52

The folks at Motor City Lexus exceeded our purchase experience expectations. Our primary contact and sales manager Fernando made sure that all our questions were answered while showing us a number of vehicles some of which we test drove. He even offered us lunch! There was absolutely no pressure at all. Natalie, the finance manager, was extremely knowledgeable, efficient and downright nice. The technology manager Hunter sure knows his stuff and explained the technology in our new Lexus in easy to understand language. We highly recommend Motor City Lexus!

Review №99

2021-11-02 16:30:15

This was my first time purchasing a car through Motor City of Lexus and my experience was wonderful. Kenneth was just amazing. He helped me throughout the whole experience. He was patient with me and he always answered my questions. He was prompt when it came to giving me updates on my car arrival. The rest of the team was amazing as well! I will 100% recommend him and the rest of the team to family and friends. Thank you all! I am super in love with my car.

Review №100

2021-07-11 16:58:35

I got a great deal. Process was easy, everyone was helpful and nice. Fernando was great; he picked me up from the train station which was really appreciated. They didn’t try to oversell me on anything. Definitely not pushy salespeople like you hear about. I came from Sacramento to this dealership because a family friend recommended it and I would recommend friends and family here also.

Review №101

2022-06-15 18:33:13

Fantastic Sales Team and Finance Team.I worked directly with John Reed on my Lexus purchase and I could not have been happier. Trying to purchase and finance a new vehicle during these crazy economic times can be a real challenge, not with these folks..Outstanding job!!!Thank you to all at Motor City Lexus for making my experience so Fantastic..GREAT JOB!!!👍👍👍😊😊

Review №102

2021-09-07 23:30:43

My very first-time experience with Fernando at Motor City Lexus Bakersfield and team was phenomenal!! They made me feel part of their family. Fernando was very pleasant, made me feel welcome. He helped me out thru the process from start to finish. He heard me out and answered ALL my questions, Fernando was very patient never did I feel rush or pushy at any time. I’m very pleased to have purchase my very first car, that is my dream car. I wish I had more business cards, the two that I had from Fernando I gave them away to friends that are interested and told them, he was the best!

Review №103

2022-09-26 05:54:34

The overall experience of buying a car at Motor City Lexus was very good. Freddy was very helpful and very straightforward throughout the whole process. The whole process was transparent and nothing was hidden in there. I would definitely recommend Freddy in Sales Department to anyone who might be looking to purchase a new Lexus car.

Review №104

2022-02-03 18:50:29

The moment My family and I arrived at the dealership, we were greeted by Mr. Cameron. He was professional and knowledgeable as we went through the process of shopping for a new vehicle. After a long day at other dealerships, it was breath of fresh air. Days later, Mr. Cameron was still answering our phone calls and answering all our questions. Great service, highly recommended.

Review №105

2024-06-08 18:08:15

John was very efficient and made my transaction very easy

Review №106

2023-08-14 16:31:19

Spoke to Ares Caseres about my prolong issue with Lexus of Glendale. Had been trying to get a second key from Lexus of Glendale for like a month. Just to have glendale answer the phone and not hide around the bush cause thats what seemed like........Ares directed me to shaun and took care of my problem the same day i spoke with him, same day!!!!!!!!!!!! Glendale, i lost the countless times i called. I was amazed how quick Bakersfield lexus took care of business. 10 stars for them.

Review №107

2023-08-02 17:54:43

One of the best experiences I’ve had buying a new car. Fernando was amazing in the process and stuck by my indecisions, so patient. I couldn’t have asked for more !!

Review №108

2024-02-15 11:03:54

Didnt walk away with a new car. But I did get good advice valuable in fact!

Review №109

2022-10-08 18:22:15

Julio Velazquez @ Motor City Lexus Bakersfield has kept me current with updates on the vehicle from its manufacturing to its delivery and the whole buying and delivery experience was seamless!I can say I am a completely satisfied happy new Lexus owner!I will definitely recommend any family, friends and acquaintances your impeccable service.

Review №110

2022-05-12 17:15:17

We had a very pleasant experience with Kenny and Claudia at the finance department. My family was treated like family there. They made the process smoothly and made it possible to own my dream car! We will definitely recommend family and friends to go. We will also return in the future.

Review №111

2024-06-06 18:11:53

Very knowledgeable and great customer service they are the best.

Review №112

2022-02-18 19:49:27

I went into motor city Lexus a month ago wanting to purchase a new ES350 but I had some requirements when it came to the car like a specific color and specific packages, and Luis Gill who worked with me went above and beyond in his search for that car, always contacting me when he found a similar car and he didn’t give up until he found the exact one I was wanting to get ! Service had always been great at Motor city Lexus but Luis definitely exceeded my expectations and made me feel special and thought about at all times, as well as the rest of the team there ! Lexus vehicles are some of the best that exist, luxury at an affordable price and I’m so happy with the car I got ! Thank you Luis and thank you Motor City Lexus of Bakersfield for everything ! 💯

Review №113

2019-07-09 04:10:56

My experience at Motor City Lexus was absolutely amazing! Ali was phenomenal exceeded all of my expectations! He made the process of buying a car so enjoyable! I would definitely recommend Motor City Lexus to anyone looking to purchase a vehicle. The process was completely effortless and their customer service is above Par! Thank you Ali for an amazing experience, I look forward to sending more customers your way!THANK YOU ~ FaithJohn also helped with this process. He was very friendly and made the experience seamlessly easy!I appreciate you!

Review №114

2021-09-23 17:29:45

Amazing dealership. Nothing short of spectacular customer service. They give you ample time to make the decision and arent down your throats to make a decision on the spot. Nader was the salesman we purchased our car from and he was easy to reach and gave me time of the day to work things around my busy schedule. 5 stars!

Review №115

2022-06-25 05:05:16

Ameer was super helpful and understanding. He helped me find exactly what I was looking for. I highly recommend coming in and asking for him!

Review №116

2019-05-22 19:49:32

Just bought our second Lexus at Motor City Lexus! The sales people there are amazing. We asked for Jim Ballard since he’s the one who sold us our first car. He is an excellent sales man. Very friendly & knowledgeable. If you’re ever in the need for a new car, ask for Jim. You will not be disappointed! Everything went smooth, to the test drives & all the way to signing the papers. They were all so nice & made us feel comfortable with the process.

Review №117

2023-06-17 12:45:05

Great dealership, no pressure on buying there vehicles. I 100% recommend Jim Ballard no games or gimmicks at this place thanks again Jim my family is happy with the vehicle you sold to us.

Review №118

2022-01-18 19:59:04

I just leased my 7th Lexus, all ES 350. Robert Pierce is the best salesman ever! He has assisted me with all seven transactions. Robert is very committed to his customers. He will do all he can to ensure that you drive away completely happy and satisfied with your purchase. I highly recommend if anyone is interested in a Lexus (the best ever), please contact Robert Pierce at Motor City Lexus in Bakersfield, CA.

Review №119

2021-06-08 04:39:08

Our experience with Fernando was great! He was very helpful, polite and knowledgeable and he made our experience wonderful as he took the time to answer all our questions. We never felt pressured throughout the sales of our beautiful vehicle. I’m happy to recommend Fernando to anyone looking to purchase a Lexus!Ernie and Norma Medina

Review №120

2022-10-08 17:46:59

From someone that is the Business of selling Cars.This was a near perfect Sale of a Vehicle. My girlfriend was looking to purchase a new Lexus Nx Hybrid. and these guys got it for her and gave us a fair deal. Thank you Fernando and Ali for the professionalism, and stream line process! Much appreciatedAnd BTW we love the new Lexus !

Review №121

2024-01-14 23:03:17

My experience was excellent it was quick and easy better than most places and my mom liked it

Review №122

2022-01-13 07:52:09

Our family just wanted to share that we had the best experience purchasing our Lexus IS 500. Everyone involved made the process pleasant and treated us so kindly. What we appreciated the most was the follow-up to ensure we were satisfied with our purchase and hospitality we received. Thank you Motor City Lexus of Bakersfield for the best Christmas gift!

Review №123

2021-05-04 15:58:20

Thank you Fernando and Jake for getting my husband in his dream car. He’s still can’t believe it. My car is amazing too. I have always owned a Lexus since my late 20’s and will continue ‘til I die. Most trusted vehicle with best luxury feel and comfort. Such style, class and beauty. What helps me make decisions is having good people working with me as well. Not every dealership can provide that. You guys did. It’s always nice to have good, honest people to help in that transition. You gave us what we wanted and asked for. THANK YOU! Looking forward to our next purchase with you all. Easy in and out. Btw, Bakersfield Lexus IS a very nice dealership. Updated technology was impressive as well.

Review №124

2021-06-29 17:19:15

Our experience with John and the entire Motor City Lexus of Bakersfield team was beyond exceptional! John took care of us from beginning to end. He was very knowledgeable of both vehicles that we were interested in, and we were able to test drive both vehicles without any issues. Our purchase was truly the simplest and quickest process we’ve ever experienced. We can honestly say that we’ll be back and look forward to our next purchase. Thank you for the greatest service, MC Lexus of Bakersfield!

Review №125

2023-06-02 21:15:52

Kenneth was very knowledgeable, friendly and helpful throughout the entire purchasing process. We were very satisfied with our experience at Motor City Lexus Bakersfield! Thank you very much, Kenneth. 😃

Review №126

2023-02-09 20:44:09

I recently purchased a vehicle from Motorsports Lexus in Bakersfield using their online service. After negotiating the transaction and paying cash for the vehicle, I made arrangements to fly to Bakersfield the following week from a neighboring state, pick up the vehicle and drive it home. Not until arriving in Bakersfield the following Tuesday did the dealership inform me the vehicle had incurred some minor damaged to the rear right quarter panel while on the lot the prior weekend. While the dealership did its best to repair the damage while I was there on Tuesday, they were unable to repair the area to like-new condition. Given I had obligations to get home for meetings the following morning and had flown one-way to Bakersfield, I agreed to take possession of the vehicle with a handshake agreement we’d come to terms on financial compensation to address the fact the vehicle was damaged while still in possession of the dealership and they had failed fo bring such damage to my attention until I had already traveled to Bakersfield. About a week after picking up the vehicle, the dealership informed me they were not going to provide any form of financial compensation. While Motor City Lexus talks a lot about integrity being job #1, my experience demonstrated their incentives are focused on maximizing near term profitability

Review №127

2021-08-12 17:18:32

They made buying my car quick and easy. Buying cars is usually such a tiring process and people can be pushy but they were great and patient. I worked with Daniel and he is a very nice and pleasant person to work with. He answered all my questions and made sure I understood the entire process. If you’re looking for a new car I definitely recommend going to motor city!

Review №128

2021-03-22 23:08:16

I normally do not purchase my vehicles in Bakersfield because Ive not had much success in dealing with sales people that actually wanted to make a sale. However, I decided to try again with Motor City Lexus and what a difference! Fernando Villagomez and the rest of the staff made the experience a pleasant one. He is friendly, professional and clearly wanted our business. I was impressed with the high quality of their inventory even for used vehicles. Thanks so much for turning what is usually a dreadful experience into a much a better one. I highly recommend this dealership and ask for Fernando.

Review №129

2021-12-18 02:31:40

Gloria was phenomenal. She was very knowledgable and efficient answering all of our questions related to the purchase of our new Lexus. She made it pleasurable being able to drive our new car home. Her support staff is also very efficient. We would definitely recommend Gloria and Motor City Lexus to anyone wanting to purchase a new vehicle.

Review №130

2016-10-24 18:26:09

WE had an amazing experience. After 50 years of buying cars this was the most convenient, non pushy, professional service we have ever received. Omar as exceptional in his knowledge, attitude and personal attention to our requests and the details. The entire process from looking at the first truck to the financing, everyone was not only friendly and caring but went out of their way to offer congratulations and well wishes. A truly incredible experience and we would HIGHLY RECOMMEND Motor city to everyone interested in a great selection and truck/car buying experience.

Review №131

2021-04-18 00:07:54

Staff was very helpful and friendly with helping me pick out the car I wanted with the price ranges I knew I was able to afford. Would recommend seeing Vanessa who was the one who helped me pick out the car. Very sweet individual and definitely cares about her clients/customers. Would 5/5 recommend talking to her about price ranges and options on the car the well suites the individual.

Review №132

2023-04-15 02:17:35

I wish there was a 6 star Rating available. Car buying experience at its best. I am a returning customer, but I always feel special. Dud I mention Kenny was the best salesman ever?!!!

Review №133

2020-05-06 14:56:14

There was nothing more that could have made our buying experience more wonderful than it was! John Reed was absolutely phenomenal! We actually only went to get our oil changed and ended up buying not one, but two vehicles from him! He was honest, upfront, extremely personable and not pushy...which we appreciated!! John made the buying experience comfortable and actually fun even in this crazy pandemic environment we are currently in. John has us as customers for life and will be recommending him to both friends and family. He has not only became our go to sales guy, but our now our friend! When our lease is up, we will reaching out to John to help us with our next Lexus lease.Claudio and Lisa Carbajal

Review №134

2021-03-22 17:27:33

Absolutely an amazing experience from the moment we stepped foot on their lot. They made our car buying process such a stress less experience and worked with us. Jim was so friendly and beyond helpful. We are very glad and thankful that we chose Motor City Lexus in Bakersfield to help us get our dream car.

Review №135

2021-07-02 21:46:40

Always a 5 Star treatment! Ali my friend, you treat us like family and we will always do business with you . You make the car buying experience fun and enjoyable.Nader you were very professional and made the process go easier. During the wait times we had good conversation and you made us feel at home.By far the best dealership I have dealt with .

Review №136

2021-04-01 17:17:08

Could not have been happier with this car buying experience! They knew what I wanted even though I didnt. Traded in my old car (which we got from them) and got a 2017 Rav 4. Love this vehicle it was very clean and they filled it up before we drove off. Kenny made the experience very easy. Making us comfortable, bringing waters, and updating us on the loan process. Love this place they even have a coffee station. I definitely recommend going here to get either a new or used vehicle!

Review №137

2021-06-04 17:15:54

I must say, that the car buying experience Kenneth Woo provided was outstanding. We were able to take an extended test drive, explore the vehicle on our own. The financing and delivery went smoothly and quickly too! I highly recommend Kenneth and Motor City Lexus

Review №138

2021-10-20 17:22:52

Had a very enjoyable experience buying my new car from Alora. She took care of all the details, and I was in and out in just a couple of hours. I have no reservations recommending this dealer, and this sales person. Everyone involved was attentive and helpful,

Review №139

2022-11-15 18:49:14

My sales Man was Fernando and Damian they were excellent Salemen 💯 satisfaction very happy 😊

Review №140

2016-10-25 21:23:35

I felt intimidated to even think of buying a car here but I felt very welcomed and Jim made me feel comfortable. Because of the great team at Motor City Lexus, I was able to leave the lot with a brand new white 2016 Lexus IS 200t F Sport with red interior! Ive only had the car for 5 days and I love it!! I feel so safe in it.Keep doing what youre doing, guys! You guys are awesome! Now I cant wait to experience the amazing customer service when I get my first maintenance done!

Review №141

2023-05-12 18:47:32

Kenny was very helpful and had a lot of knowledge. My husband and I are very thankful.

Review №142

2019-07-23 16:27:33

I have a non Lexus vehicle that was purchased there with a warranty. They didnt treat me different from any normal Lexus owner. They were prompt and courteous and Curtis was excellent with me. Car was done when promised and washed. Customer lounge is really nice too. Thank you very much for everything.

Review №143

2024-03-28 19:47:40

4th car bought from Robert, he does a great job

Review №144

2022-11-07 19:34:17

My wife and I went in looking for an IS or NX. We were greeted by Freddy Rumbos. We explained what we were looking for. We also explained we wanted to stay within a certain MSRP. He immediately showed us all the cars that were way above the MSRP that we discussed. We have owned Lexus before and really love the cars. He was very condescending towards us. He acted as though he didn’t even want us there. We have never been treated so bad by any salesman before. We will never be going back. We ended up going to Family Motors Acura and made an amazing purchase there.

Review №145

2021-11-26 19:36:36

I highly recommend Motor City Lexus of Bakersfield. I inquired about the car online. Augustin quickly got back to me with all the details. I prequalified online and we set an appointment. Augustin made the process very easy for me, the car was detailed and ready to go when I arrived. I am so happy with my purchase and grateful for all the staff that worked together to make my experience smooth and fast.

Review №146

2018-01-31 18:17:12

Jim is a great representative for Motor City Lexus, he was courteous, friendly and professional. He was willing to show us every aspect of the car we were considering, even moving 2 cars from the showroom floor outside so we could see the colors in sunlight. Jim allowed us to test drive as many vehicles as we asked. Ive purchased numerous new vehicles from dealerships, Jim made my purchase go smoother than I have ever experienced and absolutely made my day.! I left with the exact car I wanted and with a huge smile on my face. Keep up the great work....The dealership is beautiful.

Review №147

2021-09-28 23:31:32

I went in for an oil and oil filter change, and to get my brakes checked out as well since they have been squeaking for a month now. I was told I had to pay because my warranty “wouldn’t cover it” till my second oil change which doesn’t make sense. I left my car there to get it inspected, got a call from Sean Popplewell and the first thing he mentioned was an issue with my battery, my car doesn’t have a battery light on, I asked well what about the brakes, he said “oh yeah let me check” and said nothing was wrong. I didn’t get anything fixed that I initially went in for, Sean was full of attitude, you could tell he wasn’t pleased with me not wanting to fix anything he mentioned. Everyone else was nice and welcoming, I should’ve just asked for someone else. I will be going back to the Glendale dealership instead to get my issues resolved.

Review №148

2016-04-12 02:04:24

Carlos Arevalo was a great salesman: no pressure, very helpful and knowledgeable. He was patient with us as caution buyers, answered our questions and never once pressured us into making our final decision. He was very knowledgeable about the vehicle we were looking at, presented other purchase options available, didnt offer unsolicited advice, and was attentive through the entire process-even the lengthy paperwork process. We made several trips to the dealership before we made our purchase and Carlos remembered our purchase goals each time he worked with us. He was definitely a salesman we enjoyed dealing with a would recommend him to others.

Review №149

2022-01-29 06:58:30

Fernando is an amazing salesman. He was a pleasure to work with and I recommend using him for any of your vehicle purchasing needs. I love my Corvette! I plan to refer my family and friends to Motorcity Lexus.

Review №150

2021-05-07 01:02:21

Nader’s customer service is amazing, he treated us with respect and showed real interest in what we were looking for. He facilitated the process and was able to answer all our questions. Must say we were very happy we went there and met him. Would highly recommend Motor City Lexus to everyone looking for a car and dont forget to ask for Nader.

Review №151

2022-03-16 17:42:05

We wouldn’t go anywhere else. Cameron and Ali were extremely helpful-our experience was 10/10! and Marcella in finance made sure our process went quick and smoothly as always. Very pleasant and easy process; excellent customer service!

Review №152

2021-06-29 19:10:46

I was looking for a particularly equipped vehicle and I was unwilling to compromise. I checked the online inventory of all Lexus dealerships from Bakersfield to San Diego. Motor City had one of the few vehicles that fit my criteria. I opened up the chat and asked if they had the car on their lot. The response was it was listed in their inventory as being there. I made an appointment for 10:30 the following day and asked if the dealership would call me when they opened at 10:00. I left East LA at 8:00 and drove the 100 miles and met with the salesperson who was not aware of what I wanted. He went on the computer and said they did not have it.I have had two Lexuses in the past and have always had a positive experience with both sales and service. Lexus is famous for having outstanding customer service. This was an outlier and not a Lexus worthy experience. If you want to buy from this dealership either live close by or be prepared to waste five hours and then go away unsatisfied.

Review №153

2021-05-22 04:40:36

Kenneth from Motor City Lexus of Bakersfield provided so much help throughout the whole process of purchasing my newest vehicle! Such an easy process as well. Not to mention they had great customer service! I look forward in purchasing vehicles from them in the near future. Make sure you ask for Kenneth when you want to purchase a vehicle.

Review №154

2021-04-27 18:28:19

Gloria was the best sales person ever! She took care of everything and made my buying experience hassle free. I would highly recommend using her. She was extremely kind and listened to what I was looking for. I am extremely happy with my purchase and the experience.

Review №155

2020-05-31 01:18:41

Brought my Lexus in for a problem. Was able to speak with lead tech personally as I requested.I was given a courtesy car, I came in from out of town. My car was fixed very quickly. Great service from start to finish. Motor City Lexus IS my choice for all my Lexus service needs. I don’t mind the 2 hour drive from my home. They are worth the drive.

Review №156

2023-02-27 21:54:49

By far, the best auto purchase experience I had. No back n forth games, just straight forward and easy to deal with.Thank you John and the entire team at Motor City.

Review №157

2016-09-04 22:19:25

Walking into Motor City Lexus for the first time was by far the best experience I have ever had leasing my first vehicle. From the moment being greeted by the receptionist to meeting our car salesman, Rocky. He definitely gave us a peace of mind throughout our whole experience. I was recommended to go to Rocky and he definitely lived up to the expectations. And so now I can say the same when being asked about my Lexus. Thank you so much Motor City Lexus for a wonderful experience. The customer service was outstanding and Ill definitely continue to do business with Motor City Lexus!

Review №158

2019-02-20 16:59:54

Pretty good experience. Not completely happy with their lack of willingness to work lower on the price. But in that respect, all dealerships are the same! Customers are always with out a doudt second, when it comes to the pricing the the car. Anyhow, the process was easy and the people were nice. So far, no problems with he used car I purchased. Hope that continues to stay that way. So in conclusion, had they worked harder to give the price Id asked for theyd be getting 5stars instead it is 4.

Review №159

2021-05-28 18:24:57

Fernando did an excellent job he was extremely courteous patient and professionalI would certainly recommend him as a great salesperson and Thank you also to Mr .Ali Douglas makes everyone feel welcome and well taken care of. What a team of excellence.

Review №160

2022-07-27 17:19:02

Alora was amazing the staff was super helpful and friendly. They have awesome customer service made it super simple with our purchase we were in and out within just a few hours. The best part of it all was they only did 2 credit checks unlike some dealers!

Review №161

2016-06-07 18:57:18

My salesman was Jeremy Beck, and he was excellent. He was friendly and helpful, answered all my questions completely, and followed me throughout the whole process of leasing my new Envision. I have purchased a number of vehicles at Motor City, and I have always found the people and the process excellent to the highest degree. Both Chris Arias and Johnnie Martinez have helped me in the past and were both excellent. In addition I have found the Buick maintenance people superior to those in other auto dealerships. Overall, Motor City Buick rates more than the five stars I have given.

Review №162

2019-06-08 19:03:42

Couldn’t have been happier with the service at Motor City Lexus. Everyone there is as polite as they can be and they go out of the way to take care of your needs. Even the loaner was top-notch; much nicer than the car I left to be repaired. Work was done quickly and correctly. Just a great experience.

Review №163

2019-04-30 17:33:02

DEFINITELY speak to ALORA. She is excited about cars, knows her cars, knows the job. She gives fair deals, and is beyond knowledgeable with the legal process because I had particular circumstances (trust me I’ve spent hours on the phone with her). Her customer service is second to none, and did I mention she is fair with the prices? She made this whole process of buying from a dealer SO much more enjoyable. Above and beyond and could not be happier. As much as this sounds like some fake review, it’s not, this was my first dealership experience and she was MORE than fair. And I was HAPPY to do business by the time I walked out of there, keys in hand. I liked her enough to spend time writing this review, which I have never done for another business. Take my advice.

Review №164

2016-06-08 05:07:38

By far the best car buying experience Ive ever had. Every single employee at the dealership was nothing but friendly and respectful. James and Franz took excellent care of me by making sure I drove away with exactly what I wanted and went out of their way to make the experience as easy as possible. I wouldnt hesitate to recommend anyone to this team to purchase their next vehicle.

Review №165

2021-12-14 02:36:17

Definitely a 5 star service!!! Thanks to both of the internet Sales Manager’s, Nader Audie and Mark Musleh for making my car purchasing experience amazing and easy to work with! They went above and beyond to help me with trading in my Jeep for another vehicle! I am so happy with my new truck and extra thankful for coming in to Motor City GMC to meet these two amazing salesman! Without a shadow of a doubt I will highly recommend these two salesman for all my friends and family going forth from here! Thank you Motor City GMC for such a unremarkable experience!

Review №166

2021-08-12 21:24:19

The product specialists were very respectful and helpful. Julio took the time to let me test different vehicles, to help with my decision in choosing the right one. Gloria took the time to prepare buying options and prepared my paperwork with little wait time. Very satisfied with the lexus dealership and the overall purchase of my vechical.

Review №167

2019-03-02 16:55:37

I took my Lexus IS 250 F sport into Motor City Lexus of Bakersfield to have my 60k mile service and couldnt be happier with the service I received. I was advised by my service consultant Angel Del Rio that I needed new tires and he ensured I got the best deal and even helped me pick out new tires. I was hesitant spending so much money on my service but Im so glad I did because my car is running like just like when I first bought it. Thank you Angel, front desk ladies who helped me get a loaner car & provided exceptional customer service, and everyone else at Motor City Lexus of Bakersfield as the service I received was excellent. I will continue to be back as a customer because you all continue to get it right every time! If you own a Lexus and are hesitant about getting service done due to cost understand that is completely normal- but part of owning a luxury car is maintaining it and you will be able to maintain your car condition if you take it to Motor City Lexus of Bakersfield or any Lexus dealership.

Review №168

2016-04-30 16:07:52

Mark was an exceptional salesman! We came in with the idea of weighing our options about purchasing a new vehicle and Mark went above and beyond, by putting our minds at ease and making us feel comfortable and welcome to just talk. He provided us with all the information needed to make our final decision and came through for us with the help of Oscar Salazar. It was a great experience and we look forward to purchasing future vehicles with Motor City!

Review №169

2019-03-05 17:07:57

My experience with the Motor City Staff felt personalized and the service provided definitely exceeeded my expectations. Everyone was so polite, friendly, and welcoming.I drove a great distance to pick-up my new vehicle and Issa waited patiently for me to arrive... Issa even called the next day to ensure that I made it home safely, which was very kind of him....But, Tim made it all happen. When I arrived, my new vehicle was ready and all I had to do was sign for it!!! Tim answered all of my questions and worked out a good deal for my trade-in.Also, I was the last customer of the day and I know the team wanted to go home, but it didn’t dimenish the quality of service they extended to me. Natalie in the Finance Department was a pleasure to interact with... Lastly, I was escorted to my vehicle and the young man (forgot his name) took his time to explain the vehicle features. He was very nice, professional, and enthusiastic!!!I would definitely recommend this dealership to my friends.... The whole experience was topnotch!!!!

Review №170

2022-07-18 05:46:28

I bought a Lexus LX600 from Jim. I couldn’t be happier with my purchase and the great experience Jim provided for my wife and I. Motor City Lexus will be around for a long time because when other dealers were trying to price gouge us, They sold us our Lexus at MSRP. Lexus in Valencia had a 80k mark-up on theirs which is ridiculous. We appreciate everything and are thankful that Jim made it happen for us.

Review №171

2021-08-13 04:53:13

My husband and I had the best experience with our purchase of our first Lexus with help of our sales person Kenneth Wu Lah.. Kenny was very knowledgeable, friendly and made us feel very comfortable. I will recommend him to all my family members and friends. Thank Kenny

Review №172

2021-09-17 13:35:24

I took our company car to Lexus last week For Service @ 7.30. I met Parker Christian Service Writer Very Through Very Pleasant And On Time.The Visit Was Perfect. Waiting area Very Clean & Coffee Ready 👍 Oil change Tire rotation & wash in and out in a hour Great Team!

Review №173

2021-12-18 23:04:23

First time purchaser from Motor City. KV (Karanveer) was very helpful in directing me to find the car I was looking for. I appreciate that I never felt rushed even though I had made my purchase late in the evening on a Sunday. Even finance was very helpful. I am in love with my ES350 and will return for my next car. Thank you Motor City.

Review №174

2018-11-16 22:23:30

This is by far the best dealer we’ve dealt with due to their smooth transaction process and professional environment. Customer satisfaction is their priority that they even offered us to bring the car home before buying it. The sales people who took care of us are Jay Singh and John Reed. I’ll definitely come back for my next car purchase.

Review №175

2021-05-30 00:21:22

I recently purchased my first Lexus, and was blown-away by the amazing customer service I received and the way I was treated from the moment I stepped onto the lot until I drove away in my new Lexus IS 300 Sport!All of my questions were answered, I never felt rushed or pressured, and it was obvious that the employees are *genuinely* concerned with the customer as a person and not just interested in selling a car.Ali (GM), Marcella (Finance), and Dakotah deserve personal recognition for going above-and-beyond to make my car-buying experience one I will not soon forget!Im of course in love with my new car, but also enamored and impressed with the superior service offered at Motor City Lexus!

Review №176

2016-08-12 23:57:48

Our shopping experience with Steve Floyd at Motor City was the easiest, less stressful experience my husband and I have ever had . Who would have thought we would lease a vehicle online ?! In our 37 years of married life we have leased one other vehicle and purchased 8 other vehicles brand new . The process, as I remember it, was very lengthy -- more of an ordeal . We did not experience any of that with Steve Floyd and Motor City . Because of certain circumstances and time constraints, we gave a lot of our info over the phone and using e-mail . And so when we finally sat down, the process took an hour and a half -- versus 5 hours -- or thereabouts ! We totally appreciated that !! --- And the perks with the lease deal that we got is simply amazing ! The little sticker on our new Terrains window allows us to receive free ding and window pits, etc. repair -- allows us to be able to store our vehicle onsite, safely, should we be traveling, 2 free car washes per month --- 2 free oil changes . Dont want to brag --- but, we are still so amazed ! Thank you Steve Floyd -- Thank you Motor City !! We are enjoying our vehicle, see you soon !

Review №177

2021-06-04 17:17:49

Always incredible service. John and Ali are very good at what they do and are highly informative on meeting your needs when it comes to a vehicle. Lexus never lets me down. I have been with this company for about 10 years. I am a Lexus loyal customer thanks to the service at Motor City Lexus of Bakersfield provides. #TeamLexus

Review №178

2023-05-10 18:52:55

Luis was great help! Buying the car was a breeze. All the paperwork normally associated with purchasing a car, was quick and easy!

Review №179

2021-03-23 20:20:07

I went to Motor City Lexus of Bakersfield to test drive a car I subsequently purchased. I was prepared for, ya know, the pesky, intrusive, obnoxious car dealer we all brace ourselves for... SO NOT TRUE HERE!!! Vanessa Bustamante was my salesperson and it was actually a really great experience! She was knowledgeable snd informative.. as opposed to being a ‘know it all’. She was helpful and supportive.. as opposed to pushy and leading. I know, that for any of my future car purchases, I will go there first and I highly recommend a person in the market for a car check them out as well!! WOW.. who would have thought it would actually be a really pleasant experience! I’m so pleased!! Thank you Vanessa!! I love my new car!!

Review №180

2022-07-22 03:20:45

Fernando is professional, but friendly and made us feel comfortable in our journey. We did not feel pushed into making a decision or that our decision was a bad one when we went back and forth. Fernando was patient through the whole process. Thinking of buying a vehicle - ask for Fernando!

Review №181

2018-06-29 05:06:32

Motor City Lexus has the best customer service of any dealership Ive ever seen. We bought our Lexus used from Motor City 10 years ago and they had done all the service before we bought it, so we continued to go see them. Our service writer Bruce Weihe has been nothing short of fantastic. Always friendly and professional. He recommends what we need and always tells us what is needed and what is optional but recommended. He always has the answers for our questions honestly. The mechanics are excellent, always doing the job right the first time, never patching things together. Will continue to trust Bruce as long as we have a Lexus.

Review №182

2018-12-06 04:45:04

Exceptional service and professionalism. The experience of going to a dealership could be excruciating but that is not the case at Motor City Lexus of Bakersfield. Ali and Faraz are from this point forward my go to guys when it comes to buying a vehicle- new or used. They made the experience hassle free. Just like my mechanic, my mattress guy, my handyman its hard to find people you trust- I trust Ali & Faraz. I shopped around, did my research and they came through with the vehicle I wanted at the price that beat the competitors. They were knowledgeable and took the time to answer all my questions. I drove off knowing that I would be back with family members who are looking for the kind of service these two men provide. At the end of the day Ali was referred to me by a co-worker. Turns out his reputation is impeccable. Over 400 deals with our agency! All repeat customers. Thank You for your assistance in purchasing a quality vehicle.

Review №183

2016-08-14 07:39:31

I am once again a proud owner of another new Lexus ES 350. Rob Pierce has yet again assisted me in another successful lease; a service he has helped me with on five different occasions. The experience was totally satisfying and positive. I would highly recommend him to provide his skills and services to any customer seeking a positive experience.

Review №184

2021-07-25 20:28:25

My family leased a Lexus from Motor City this month and were very pleased with the entire process from start to finish, as led by Fernando Villagomez. Unlike most Lexus dealers in L.A. with which we have worked over the past 20 years, Fernando wasnt just looking to unload a car on the lot. In fact, to ensure we obtained just what we wanted, he special ordered the car in January and drove it down from Central California to us when it was ready in July. The car, terms, and service far exceeded our expectations. Fernando is a true gentleman and professional, and I plan to turn to him for all of our future Lexus needs.

Review №185

2022-01-04 19:30:51

This was the fourth car we leased from Motor City. We keep coming back because we love the product, we are always treated like family, service is excellent, and Kenny, along with top management, communicated superbly. Overall a great experience! We will be back in 3 years,

Review №186

2021-06-17 00:07:39

Staff went above and beyond to facilitate our car buying experience. Alora touched based with us prior to our arrival and based on our conversation, had the three vehicles we were interested in ready for a test drive. We were able to go from one air conditioned vehicle to the next without realizing just how hot of a day it was. Everything went smoothly from beginning to end. Ali and Alora facilitated the process. I highly recommend them for anyone interested in purchasing as the process was stress free and completed with ease.

Review №187

2021-09-23 02:13:59

Thank you Alora and Ali for making my 1st Lexus experience an exceptional one! Alora you went above and beyond to make my purchase so smooth and peaceful. Car purchases stress me out and you made me feel at peace! You are so knowledgeable and helpful and I can’t thank you enough for treating me like family! I love my new Lexus and look forward to working with you both again in the future!

Review №188

2016-11-12 07:40:33

As a first time buyer, I felt that Issa gave me a great customer service with much professionalism. It was a really great experience buying my car with him. Not only I was able to find what I was looking for, but I also got a great deal. I loved the service and I will refer him to anyone I know that is interested in buying a car.Im very satisfied with the service... 👍🏻👍🏻👍🏻

Review №189

2019-01-08 17:05:32

Service was done, my service advisor angel was great and was out to lunch when I arrived to pick up my car. I have a question with service work, the service advisor manager didn’t help me, he just sit on his desk, Michael service tech lead come out and explaining things, he was very helpful, explain everything about what was done and why it wasn’t completely mark correctly. What I found out is that service tech work by the car complete the faster you fix it, the more money he makes. There’s no more take your time make sure it’s done right, I have to bring back my car to rotate the tires cause I don’t think it was done

Review №190

2016-10-07 06:51:41

Demian Castillo was incredibly knowledgeable and accommodating. My husband and I asked him to research various color interior/exterior color combinations and he surely did his research. By the time we made our appointment to buy, he had a fully loaded car washed and prepped for our test drive. We actually were presented with such a great deal on that car we test drove that we decided to purchase that same day. Our experience was phenomenal, we never felt pressured to buy. We leased our new Lexus IS 350 and couldnt be happier. It handles beautifully and comes fully loaded. We traded our old vehicle and were given fair market value.Thank you very much Damian for your efforts in going above and beyond for us and also extend our deep gratitude to the Lexus Team for making our shopping experience a memorable one.Truly Grateful,Elvi Solis and Frank Espinoza

Review №191

2023-10-04 18:19:37

Highly recommend this place! I had Issa assist me with buying a car. He is very kind, helpful, passionate, and knowledgeable.

Review №192

2022-09-29 18:29:56

Lexus Bakersfield is great! I’m always pleased with the service here. They never fail to go above my expectations. Ask for Luis when think about buying your next car, he’s amazing!

Review №193

2022-02-01 21:58:57

Loved my sales agent Issa, and lance on the Finance side. My 4th Lexus and my 3rd from Motor city!

Review №194

2016-04-29 20:12:26

The Lexus experience is fantastic. Our sales associate, Peter De Keles, was extremely knowledgeable and explained everything in detail! There is no hard sale pressure like other dealerships. He gave us a great deal with extras - no need for negotiating. Everyone is so nice and they even give you snacks! We went to other high-end dealerships and did not receive nearly the customer service we received at Motor City. We love our car and being in the Lexus family. I highly recommend you see Peter at Motor City Lexus if you are thinking of purchasing or leasing a new car. Be sure to go there first before you go anywhere else. I guarantee when you finish looking at other vehicles, youll drive away in a Lexus.

Review №195

2016-03-27 05:27:01

I feel like Ive experienced the worst of the worse during my entire car-buying experience. I hated looking for a car until I met Ali and Rocky at Motor City Lexus of Bakersfield. I am a female and a first-time buyer, who shopped alone so you could imagine what kind of sharks other salesmen were, but, not Ali and Rocky. They made sure I felt comfortable, answered any questions I had, allowed me to comfortably test drive a car I wanted, and werent pushy about having to buy then and there. The best part about my experience was that when I was ready to buy, they made sure it was quick and easy. I am definitely recommending them to all of my friends! They are good people who genuinely look out for their clients best interest. I am so lucky to have met these guys!

Review №196

2018-12-03 19:23:21

By far the best staff i have worked with when buying a vehicle. Easy to tell they care about customers as apposed to just sales. They were very helpful in helping me leave happy with my purchase. Definitely would consider going back to this dealership because the staff is great. More specially Alora because she helped us.

Review №197

2020-10-19 22:21:22

I just wanted to share my great experience buying a car from this store. I personally work in the car business myself and Ive never witnessed the level of customer service from any car dealer.FERNANDO VILLAGOMEZ was my salesman and he provided the highest level of service possible.The car was for my brother in San Jose. None of us step foot in the foot and still in the smoothest transaction. They gave us a great price upfront and had the car delivered ahead of schedule. Marcela Torres in finance was as professional as they come. She explained all the options available to protect the vehicle and the paperwork was perfect.I highly recommend this store and will be referring anyone I know that is looking for a car toFERNANDO VILLAGOMEZ. Dont be afraid to shop out of your area for the best service and value. This was truly an unforgettable experience. Thank you MCL.

Review №198

2020-11-30 19:41:21

My son could not find the right color RX450 in the bay area and I found one on this dealer. Since my daughter is buying us one for Christmas and they also have the one I like, I talked to Julio and fixed an appointment to see/buy the cars before 11 am the next day. My son drove almost 200 miles that night to my place for the 11:00 am appointment and around 9 am we are getting ready to drive another hour and a half to this dealer. Julio called to tell us that one of the cars we want was gone! He knew how far these people are driving to buy this car but that did not stop them from selling the car after we talked. Beware of this dealership when they make a promise.

Review №199

2016-10-20 17:25:55

My experience leasing my new car at Motor City Lexus was by far the most professional and customer focused experience ever – and I’ve leased and purchased cars for many years from many high-end brands. From the greeting to drive off, I experienced professional, knowledgeable and service-centric engagements with all staff. The experience was all about me as it should be, but most often is not; what car and terms that I wanted and how to make it happen. Mo Omar took exceptional care of me throughout the process and his follow-up confirms that the long term relationship with Motor City Lexus is as important as the sale.