Presentation on Map Reviews Nearby

Moss Bros. Honda in Moreno Valley

4.3 (199) 27990 Eucalyptus Ave, Moreno Valley, CA 92555, United States

Categories

Auto repair shop
Auto parts store
Honda dealer
Car dealer
Used car dealer
Used truck dealer

Location on the map

Moreno Valley, Riverside County, California, US

Phone: +1 951-486-9366
Site: https://mossbroshondamorenov...

Opening hours

Monday:8:30 AM–9 PM
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9:30 PM
Saturday:9 AM–9:30 PM
Sunday:9:30 AM–9 PM

Edit info

Total reviews rating 4.3

199 Reviews for Moss Bros. Honda 2024:

Review №1

2024-05-27 02:28:25

Patrick and his partner Eddie have been awesome! I was ready to purchase a new vehicle and they made the process simple with no hassle. They’re the reason I drove all the way from San Diego to purchase my new vehicle. I was very closed off as I didn’t have trust in care salesmen and afraid of getting taken advantage of, but these guys are the real deal! Thank you, I love my new vehicle!

Review №2

2024-05-11 22:08:41

Great customer service, friendly employees. works with you to help you with your financial abilities in getting a great car. After the new car I got was totalled 2 months in by a reckless driver, Brandon and Ernie took care of me and my family and got us back in a new car with a great deal

Review №3

2024-05-14 07:22:35

I was in and out of there in less than three hours with my new ride in tow. They made it simple and worked with my budget. No pressure and I got a great vehicle to boot. Vincent was amazing and patiently explained all the vehicles I needed to explore to get my best payment option.

Review №4

2024-06-22 17:57:28

The service is always great when I deal with Scott Sund. He explains what is needed and follows up. Great dealing with him. I feel like he really cares about his customers.

Review №5

2024-04-20 02:22:26

They did an excellent job. They took my car before my appointment. Offered to take me home and my car was ready before the estimated time. All around a great experience. All staff was super friendly. Will definitely be returning for my next maintenance service.

Review №6

2024-05-11 19:21:41

Very unhappy with the tech that tried to change windshield wipers brought the vehicle after service was complete said that the windshield wipers were wrong sent me in to get the correct windshield wipers something he should have done left my vehicle running while i was inside trying to correct the size of the windshield wipers which wasnt a fast solution as the man in the counter would not refund the blades until he had the bag in which the blade came in. That should not be something the customer should have to deal with because we are not the ones changing the wipers. While all this is happening my car is running wasting gas why do you leave someone car running if you as the tech knows there is a problem. Over all bad experience.

Review №7

2024-06-16 17:35:41

When I went to this dealer the first time i had a really bad experience with the service department, but when I went back to buy a car from them Sergio help me out to get that truck that I always want it. He was really nice! And helpful. If you but a car from moss bros, ask for sergio hes the best

Review №8

2024-04-25 21:41:30

Moss Bros Honda has to be by far one of the worst dealerships when it comes to customer service. Do NOT get your car serviced here or try to set up an appointment. I was called to schedule an appointment for my rear window tinting, which came free with the purchase of my new vehicle. When I tried to call back and schedule this service, I was told the woman who does the scheduling was unavailable and she would give me a call back. I have reached out 4 different times and this person has yet to work any day that I have called and I have yet to get a return phone call. It is apparent that this dealership does not care about their clients. I technically PAID for this service to be done on my car and after over a month it still has yet to be done.

Review №9

2024-03-21 17:58:58

I had a great experience. I had gone to other dealers to try and make a deal before coming to Moss Bros Honda and none of the other dealers were interested in taking my business with my budget restrictions. Moss Bros did hear me out and really did work out a deal for me and my husband. All of the members involved in this process showed they were in it for us and not the money. I was really happy about that. I was very pleased with Paul and Wendy as they started the process with us and stuck with us to the very end. Will 100% recommend and be coming back for future purchases.

Review №10

2024-03-30 06:43:04

Frank Thompson is my service representative and always delivers A-1 service. He is thorough and efficient. He pays close attention to the concerns of the customer and ensures things will be checked in its entirety and communicated with a clear understanding. I guess that explains why I continue to travel 60 miles (one way) to Moss Bros. Thx Frank. 💜

189 more comments

Review №11

2024-06-20 00:26:40

Had to have my car towed to Moss Bros Honda. It would not start and could not be jumpstarted. All was taken care of, and my service advisor Frank did a great job.

Review №12

2024-05-04 23:38:25

Avoid Ernie/Ernesto the sales person at all costs. I was quoted a price online and was told they would honor it but once I arrived they did not want to honor it even though I had proof. Ernie who came to “HELP” was blatantly disrespectful. He said to stop doing “latino math” and did not want to help work a deal. In the end I did end up buying a vehicle but with another salesperson. If you’re looking for a Honda go to another dealer because this one is not it.

Review №13

2024-06-11 16:10:07

Nin was the best, she was so attentive. and caring,and very knowledgeable.she kept me informed of every step that was being done to my car.Thanks to the whole team at Moss HondaSincerely, Angela Soto

Review №14

2024-01-26 00:45:15

I recently bought a new car from Moss Bros. Honda and I was thrilled with their service and attention to detail. They were excellent at making me feel comfortable, and their follow-ups are appreciated. A special thank you to Justin and Brandon (Sales and Finance) for making my visit a pleasant one.

Review №15

2024-06-11 17:35:33

My experience at Moss Brothers Honda was flawless. Nin was very detailed and informative. This is one of the best facilities with a costumer focus, by far. I’ve owned Hondas my entire life and this will be my go to Honda center from now on.

Review №16

2024-03-27 01:08:57

Gustavo Acevedo helped us with the maintenance of our Accord. He helped us good, very likeable, courteous, and attentive to our needs. We are very grateful for the attention he gave us. Kudos to his bosses because he is a good man. We will come back for him the next time we need it. Many thanks. Jeff and Agustina Winget

Review №17

2024-05-29 02:44:42

Horrible Customer Service. I went to pick my car up from service and there were maybe 4-5 employees just sitting there.No one acknowledged me. I stood there for more than 5 minutes before I went up to one of the service workers and asked can someone bring my car out. Hopefully someone higher up will read my review and offer some training to your service department on how to treat customers. I will no longer bring my car to this dealership again.

Review №18

2024-05-04 19:20:19

Parts wouldnt cut me a new key for my car because the address on the registration doesnt match my id. How many people would this be the case for? Its retarded that they expect people to always have matching adresses. I showed current registration and id matching regustration and they still would not cut the key. Terrible place.

Review №19

2024-02-14 21:32:24

I WILL NEVER BUY FROM MOSS BROS EVER AGAIN!!!I purchased a brand new vehicle from Moss Bros Honda in January 2024.I really feel sorry for all the innocent people who walk into that place and get duped and completely ripped off by these thieves.BE CAREFUL, when signing any documents because they will do everything they can to sneak things in without you noticing and if by chance you do realize they will attempt to lie about it. I had them rip the contract 5 times because even after I called them out on it, they still attempted sneaking things in. They even tried to charge me $650 for 2 mats which were actually advertised as $120+tax. They attempt to sneak these prices into anything they can.They are thieves and crooks!! I have purchased numerous vehicles throughout the years and I can say hands down this is the worst dealership around. Just read all the negative reviews and you will see the same trend going on.

Review №20

2024-05-01 15:08:29

I had an excellent experience working with Joe Oliver and Brendan. I first encountered David, and his attitude towards me was very unprofessional and I felt at times during my brief conversation with him that he had a racist attitude towards me.

Review №21

2024-05-11 18:37:16

SCAMMERS!!! Couldn’t give me an itemized list when giving me a total price of the car and toldMe that the car was just 39k in total for a 2024 Honda Civic Sport. After talking down the price, we went to financing where the downpayment wasn’t deducted from the total price. DONT BUY A CAR FROM HERE!!! PLEASE LOOK AT TOTAL PRICE WHEN SEE WHERE YOUR DOWNPAYMENT IS GOING!!!! ASK FOR ITEMIZED LIST FOR CHARGES!! Wasted 6 hours there after talking to 2 different managers!

Review №22

2024-04-27 21:47:55

Despite getting a great deal on the car that they sold me. Its not an excuse to simply get my stuff back that is still in my traded away vehicle. Not only they took too long to get everything finalized which caused me to arrive late to work. But they also cant get it together to simply find a key to my traded away vehicle. No matter how many times I call ahead and provide them the information to help speed up the process. I ended up having my time wasted. Plus, they didnt fill my new car up with a full tank of gas either. I will be sure to recommend other places if theyre not able to resolve my request.Update 8/25/23: I took my car in for service and the sales manager onsite honored their word and covered the entire service cost after the hassle that I went through with getting my stuff back from my previous car. I am glad to see that they actually did what they could to honor their word and understand the frustration that I had to go through back in April. This is the type of service that I expect when the dealership admits for their mistakes and make up for it the best way that they can. I am grateful of the service that they did for me.Update 04/24/24: Theyre exceeding my expectations on customer service and even honored the first maintenance service of $100 credit that I was never informed of until I received the letter in the mail about it. Though, this was notified 6 months after my first service, but they still honored it after showing the date that I received the letter. So once again, theyre proving that they truly care about customer service and will ensure that we get the best service in their dealership.

Review №23

2024-05-02 15:57:54

All the time I go there, they do a great job on my car all Service representative especially Alfonso is always very professional

Review №24

2023-11-30 16:52:18

I really appreciated my representatives patience with me as I figured out price comparison and reasonable responses to the alerted items that he brought to my attention. When I declined or postponed certain items, he was understanding and did not attempt to pressure me. I also liked that when they detected an oil leak, they did not jump to conclusions and told me to drive for a while and bring it back so that they can see the root cause of the leak. I appreciate that quality attention.

Review №25

2024-02-14 21:48:26

CON ARTISTS! Especially the finance managers.If you are looking to purchase a vehicle from Moss Bros Honda Moreno Valley, I highly recommend YOU DONT. Stay far far away from this dealership.They will do everything in their power to trick you and rip you off. They attempt to squeeze every dollar they can out of you in any way possible without you even knowing it if you dont read the contract properly. I will never purchase a vehicle from this dealership again. I recommend you do your research and read all the negative reviews.

Review №26

2024-01-26 03:23:08

I will never buy another vehicle from Moss Bros.They will try every single way to screw you over.The vehicle I was buying had items equipped that I did not want. I asked them to remove them. They said they would have to pay their mechanics, and that would cost the dealership. (Oh, poor multi-million dollar company)They will not explain all the documents you are signing. Got me on their protection package, which is a glorified wax job. Their detailer did a horrible job, my windows were smeared, and the wax was not buffed in properly.They are not flexible on their overpriced vehicles. The sticker price was around 38k. their first offer was over 50k. Still didnt get it at the price I want but it was somewhat fair. Overall, it was just a downright horrible experience. If you want to buy a new car, go somewhere else.

Review №27

2023-12-09 03:17:48

From the moment I drove up to the service department I was welcomed very professionally. Alfonso helped me every step of way going thoroughly over the work my car needed . They definitely go above and beyond. I even got a rental to take care all my errands while my car was getting serviced. Definitely will be coming back !

Review №28

2024-02-08 16:42:44

It was my first time at this dealership and the service advisor Gus Acevedo was excellent. Got me in and out very quick. I would definitely come back for future services.

Review №29

2022-10-04 11:33:24

How do I start….. I was very reluctant as to Moss Honda after reading such negative reviews. However, my experience was the total opposite, the service I received was very pleasant with no complaints. Thanks to Joe and his manager Jerry. Joe went over and beyond to make a deal for me, I had a trade and I was in the market for a car that suite me better than my current car due to my new commute. Initially I continued to second guess things as to trading but Joe reassured that he will get a good deal for me and for several days he worked hard and eventually got me into a new Accord Sport SE. The deal was pretty good and I felt confident as to trading my car. Thanks again!

Review №30

2023-09-30 20:48:04

Had a scheduled maintenance due and was able to get an appointment on Monday at @8am. My rep Sal is awesome! He’s very personable and takes his time with you and doesn’t make you feel hurried and always listens to what you’re saying. Got me checked in quickly. My A 1 3 service was completed in a fair amount of time. Had to schedule a follow up for an evaluation on my Sun roof for the following Saturday. As always it was a great experience I’d leave 10 stars if they were offered!🥇

Review №31

2023-12-09 17:30:52

Gustavo Acevedo is the best service consultant. He helped me out this week with our Accord and Civic. He has great customer service. He is very informative. I will continue to go to this location because of his great service! Choose him as your consultant!

Review №32

2023-11-22 23:14:10

Got a vehicle was told bank didnt want to accept the deal we agreed to they asked for co signer, I told them i didnt have one and returned their car. Only problem is they had the car 4 days now and I still havent been refunded my 2k down payment. I was told it might take a day or so its at this point now they dont answer the phone. Maybe this review will get their attention

Review №33

2024-02-24 17:29:35

Thanks to my representative I always have a pleasant experience when coming to service my car. Keep up the great work

Review №34

2024-06-29 00:49:45

This is the third Honda weve purchased here in the last 8 years. The entire team from service to sales to finance have always been a pleasure to deal with.

Review №35

2023-10-29 06:45:06

If you are an educated consumer who does their research ahead of time and does not like to be treated like a dupe and needlessly kept for hours at the dealership, think twice before going to Moss Bros. Honda in Moreno Valley.I had bad experience trying to purchase a vehicle from them yesterday. I had a long preliminary exchange over the phone with Mitchell. He would consult with his manager or check in the system, and then call or text me back. Finally, he offered me a good selling price for the vehicle I was interested in. I told him that I was not going to pay for any dealership add-ons and that the sale price that he quoted to me over the phone would be final except for any accessories that I would choose, such as all-weather mats or splash guards. He assured me we had a deal. I was very disappointed to find out that all this time Mitchell was negotiating in bad faith. As soon he took my information at the dealership, he told me that they would charge me over $3,000 for the stuff I did not want, such as lo-jack, various protective packages, etc. I should have left right then, but I just traveled 25 miles to their dealership and they had the vehicle I wanted, so I thought I would give it a try. Half an hour later, Mitchell told me that they would give me $4,000 under the Kelly Blue Books trade-in value for my vehicle. He told me that KBB had bad information for our market. I asked him to give me back the key for my vehicle so I could go home, but he insisted that I talk to his finance manager first. Then he left me alone. After a long time, I went to look for him, and found him outside chatting with his co-workers. After that, he finally brought a finance manager, who also tried his hard selling tactics on me. I finally changed my mind on purchasing a vehicle on that day, but we were not even close on a deal after me being there for 90 minutes. I wasted three hours last night on Moss Bros. Honda including my travel time.

Review №36

2023-08-24 23:11:28

Bought my second car after 10 years of having my old car and it was time for a change and this dealership was very nice and welcoming. Showed up prepared and ready for my next car and I ended up leaving with the car Ive wanted for a very long time and they helped make it happen here. It was a pleasure to have done business with this place.

Review №37

2022-03-22 03:28:24

If I good give no stars I would. They were rude, arrogant and disrespectful. They gave false promises and information. Took 4 employees and no resolution or negotiations. NEVER NEVER AGAIN....By the way Norm Reeves doesnt have a dealer up charge and they worked my deal in 40 minutes.

Review №38

2023-08-03 18:57:20

Bought this car just last week, took half our day, went with the deal I loved the car I picked but we did not notice until we were leaving that there was a big crack in the middle of the front windshield along with 20+ pits all over as well. Asked them to replace the windshield.. they said talk to sales to make that decision. Currently at my apt. Spoke to sales manager, telling him it was not right and was not my fault and its only right they replace it. Took over 30 min for them to tell me the same thing that they could only fill the one crack and couldnt fix all the other pits. Or gave me the option to cancel deal and go with a brand new or split the cost of replacing the windshield.they do NOT care about their customers whatsoever. I do not recommend at all going here for a purchase. For just buying my car, and they cant even do me the courtesy of replacing smoething that is their fault! All they say is used car is sold as is. I highly regret doing business with you moss bros!!! If I could give 0 stars I would.

Review №39

2020-03-18 23:32:29

I have bought plenty of cars but Moss Brothers has the best team of people you can actually trust. They gave me more money than anyone for my trade in and a new associate James set me up an appointment with no pressure. I love my new truck and Im so grateful

Review №40

2023-10-03 16:40:29

BEWARE! I called to see if a vehicle listed online was still available. Justin said it was but then had to call me back so he could physically locate it and verify the mileage. He called me back and said they have it, a tech had it checked out and he would call me back soon. He then calls me and tells me they have it and emails me an appointment confirmation for a few hours later. I drove 1.5 hours to come see the car and it was NOT THERE when I arrived. 🚩Claimed it just was being worked on to be ready for me. Took me for a drive in a different car. Started “paper work” and was assured MULTIPLE TIMES that they would just do a soft inquiry on my credit. Then showed me $3400 worth of extras (low jack, paint coatings, etc) and told me they are not optional and are already on the vehicle but were not part of the advertised price.🚩 Then they began the back and forth negotiations and as I was walking out the door, the manager Ace was promising me I wouldn’t have to pay for the extras, I’d get double the initial offer on my trade in, he’d give me a 6 year warranty… meanwhile I still never got to physically see the car. AND NOW I FOUND A HARD INQUIRY ON MY CREDIT REPORT.Final note, Santiago, the supposed salesperson in training, was very kind, but don’t trust these guys.Update: also I have been getting phone calls and texts from these guys every hour- different person each time doing cold calls to see if I’m still interested in random vehicles. Very annoying.

Review №41

2017-02-05 18:31:13

Easiest car buying experience ever, contacted them online, gave them the specifics of the vehicle we were looking for (model, trim, color) and we were able to negotiate price over email. They didnt have the specific car on the lot, they found one at another dealership and brought it in for us at the price negotiated over email. We worked with both Daniel Torres and Cynthia Burns, both of them very friendly and easy to work with. Wed definitely return for any future vehicle purchases. I highly recommend going here and request to work with either Daniel or Cynthia.Thanks Moss Bros Honda!

Review №42

2024-04-13 19:37:13

Alfonzo took good care of me. Service wasn’t long. It was a great experience.

Review №43

2024-04-17 20:27:52

We are always taken care of as if we were family. Frank always takes care of us esp our Honda Accord. Thanks a million Frank and Honda!

Review №44

2023-10-05 23:31:04

I have purchased multiple vehicles, and this is by far my worst experience .. from the beginning to end it was nothing but false information and headaches. After finalizing everything because we needed a vehicle right away we were contacted and told they forgot to add the registration charge so we needed to pay additional money. Someone in finance named Ace refused to give me a GM name and simply said he was warning me and I would have to deal with it on my own. Would never do business with any of their properties again.

Review №45

2023-10-06 02:26:20

What is a man without his word? Any salesman at Moss Honda. After verifying that Moss Honda would honor the MSRP price of a CR-V Hybrid Sport, my daughter and I drove 90 minutes from home to purchase the vehicle. Once we arrived, the dealership decided to change the price and wanted to charge an additional $10K for various items we werent interested in. The dealership insisted leather seat covers had been sewn onto the seats and werent removable. No integrity, decency or ethics here. No professionalism, just the desire to squeeze a few more dollars from whomever they can take advantage of, despite the agreement they made and the word theyd given. There is no honor among thieves, and even less than that at Moss Honda. My daughter was nearly in tears, as the CR-V was to be hers. Id give 0 stars if I could. Dont waste your time.

Review №46

2023-08-29 06:59:11

Got the car I wanted but was a nightmare trying to get to a ok deal, over. 800 credit score and took almost 6 hours of attitude, rude remarks, from grown men, the salesman In beginning were great but once it got to the upper management almost seemed like they did not want to sale, seemed like a game to them, could not even fill up tank . They get 2 stars because of the nice sales rep that helped in the beginning. First time here and definitely last, will be back to my original Honda dealership next time forsure .

Review №47

2023-10-07 23:22:12

I love this place! They never over charge me to service my car the best to do it! I want to thank Frank he alway explains everything and get the job done! Thank you so much Frank I appreciate you. I also want to thank mark best mechanic really had my back I appreciate you both!!

Review №48

2023-07-25 16:07:24

Hello I think everyone should know something about your credit on purchasing a car I was trying to help out my son get into a used car remind you my credit score was almost 800 and a good down payment now my son had bad credit we did purchase a car on a Saturday about a month ago I even gave the lady that helped us in finance my credit union since I’ve been with them before well maybe make a long story short almost 2 weeks later I haven’t heard from the finance company I got turned down and I couldn’t understand why and we got a notice in the mail certified to return the car because they couldn’t finances us so we did when we got there. All the sudden I was approved no communication but the number one thing I’m trying to tell you they ran my credit multiple multiple times. I did not know this at the time I was at that store I don’t know what it what happened I’m glad i wasn’t there I don’t care how good your credit score is wherever you’re helping somebody please ask make sure what you’re signing, and don’t make the mistake I did. I was unaware that they could do that.after this I will never go to Moss brothers ever again

Review №49

2023-09-10 21:45:02

I took my Honda Civic 2018 for an oil change about a week ago here. Car got serviced and received my car within 3 hours with out an appointment. I mentioned to gentlemen helping that I read something failure/recall it on the ac compresor and wonder if it could be checked. He advised me to make an appointment. Got my car back later and everything was fine. Happy with my service.I then called to set an appointment to get my car inspected for recall/failure scheduled and got an appointment for 7 am this past Friday. Upon checking in for my appointment, I was asked what I was here for and I said I was here for inspection and mentioned the ac works good but was not sure it’s was working at its best based on the letter Honda sent me in the mail . Gentlemen advised me it would be 99.99 to get it checked. The notification online said is was no cost due to warranty but was going to pay it if something could be done for the parts not working. I explained my car ac working good, just wanted to be assured there was no issues. The gentleman checked me in assured it would be checked and I left my car. I doubted my car had any issues because my recent visit, I was not advised anything was wrong. My ac was working.Come 9 hours later, an employee called me and told me my car was checked . My ac needed some parts replaced to fix ac leakage. Total cost $2200 to repair. Mentioned I could get it reduced if I did something else. I told him I could not afford it at this time and would have to come back.I get dropped off and talked to employee that I was disappointed about the results because not none of that was mentioned last time. Suddenly I have issues. I told him the ac worked ok but maybe not at it’s best . I picked up my car and drove off. I noticed my ac was significantly not cooling at all . I thought maybe because it was still hot and would take a while to cool. However, wasn’t the case . I drove during the night and barely cooled. My car’s ac prior to taking it to get checked was working well. I would turn it off because it got too cold. Now, I barely feel a breeze.I honesty feel the staff messed with my ac purposely so can pay for repairs. The fact that I got my car 9 hours later with an appointment, has really broke my trust with Moss Brothers Honda. I wasted an most of my day waiting. I been coming here for sometime because it’s only a couples minutes from my home and it was very convenient. However, I will not be coming back here anymore. I will get my repairs elsewhere. I feel scammed for being proactive about the care of my car.

Review №50

2023-11-04 18:36:52

We dropped in late Friday evening looking for a Honda HRV. Robert came out to greet us and was quite informative. Ace negotiated a deal with us that night but I did not accept it. He told me that he could not offer that same deal again.After going to Honda Diamond Valley, Temecula, Redlands, and even AutoExpert (Altura CU) I realized he did have the best deal. Fortunately for me, Ace broke his promise and gave me that same deal again.Things went smoothly from there. The one thing I noticed is that they do not give you a rundown of the car features before you drive off the lot. I noticed this with other customers driving off the lot. I had no idea the HRV came with a capless intake system; you can imagine how awkward it was to have a gas pump stuck in your car while others were queued behind me.

Review №51

2024-05-02 16:53:17

Service was great. Sal is very knowledgeable and good at his job.

Review №52

2023-11-28 03:07:03

I had a tow truck take my honda pilot to the service center because it wouldnt turn on well it was just the battery but I was told it needed a new one which I said ok. When I got my car back I checked and the battery was not new, it was the same one I had already. what a scam!!! I really trusted the Honda service but not anymore and will take my car elsewhere . Very disappointed !!!

Review №53

2023-08-23 21:48:19

*BEWARE*I came here to get my tire replaced after getting a flat. But had just spent over $1000 on 4 new tires 4 months ago, which I was told was covered under a 2 year warranty. So I brought it in expecting to be able to get it fixed and was told I would owe $254 for the tire and I asked what about the warranty. The guy just told me nope no warranty for a damaged tire, which I didn’t believe so I just let him do his thing. I ended up calling Penske Honda, which is originally where I bought the other tires and asked if I had to come to that specific location for the warranty to work, they informed me that it’s a Honda wide warranty and can be used at ANY Honda. So I said ok I’m going to go in and tell them that, so I went and talked to another man who was trying to tell me they’re not apart of that and the warranty wouldn’t work. So I just asked for my car back and made an appt to go to the other Honda. So I’m at the other Honda today, and the woman helping me informed me again that they 100% should have been honoring the warranty and the tire I was trying to get she just got told was only $189 or somewhere in the $159-189 range, soo we were both confused what they were trying to do for me at this location. I’m a woman, and don’t know much about car needs but good thing I’m aggressive enough to get answers. So beware of them scamming you for money here! And ASK QUESTIONS/ call other Hondas. Not to mention the guy I had originally called to see if I could come in for a tire was super rude.

Review №54

2023-10-27 17:02:16

I called for a last minute appointment to get my oil changed and they were to see me right away. Did my oil change while I did some shopping down the street. Very nice and helpful staff.

Review №55

2017-08-25 02:47:33

Excellent service by Rudy Estrada and the whole team. After a horrible experience at Riverside Honda, these guys stepped up and took great care of my daughter. Great price and great car. I will definately be buying another car from Moss Bros. Honda.

Review №56

2023-02-01 18:02:09

When I approached the service department, I was greeted by a very friendly and welcoming gentleman. The advisor who took care of my vehicle was easy to talk to and didn’t try to over sell me on things that were unnecessary for my vehicle. The work was done quickly and, it was done well. It was a great experience.

Review №57

2021-03-20 15:08:44

Needed a battery replacement. Arrived with no appointment, advisor said about one hour. Ran an errand, came back in an hour, car was done. They even took care of a recall issue.

Review №58

2024-01-18 19:39:05

This was my first trip to back to Moss Bros in over a year. The services provided were good; this was for routine scheduled service. My service advisor, Scott Sunds, was very nice and helpful. I will definitely refer my friends. Thanks!

Review №59

2023-09-14 13:10:05

As always my visit was Excellent, my longtime team there, Remy and Frank always make me feel like a valued customer. They are the main reason why I continue to go to the Moreno Valley Honda for all my service needs.Thank You !!!Xiomara C.

Review №60

2023-06-03 15:04:18

The advisor was friendly and professional. My car was ready prior to the promise time. Most importantly I felt welcome by all staff from the beginning of me entering the service department without an appointment.

Review №61

2024-04-28 16:17:18

I always get good service with Moss and will always buy a Honda.

Review №62

2023-08-20 16:46:58

My son has a 2018 SI That the computer was damaged from a aftermarket tune.We took the car to moss Honda and they took care of him.Fair price and excellent communication.Thank you.

Review №63

2023-12-16 17:56:05

Told us they had the car and then showed up and there was no car. Total bait and switch. Very disappointing. Wish we hadnt wasted our time and gas. Ugh.

Review №64

2022-09-25 17:06:19

I called into Moss Bros Honda Moreno Valley regarding car maintenance that was recommended by another car shop I was at who was quoting me $611 to replace my rear brakes and stated I needed to replaced the rotors as well. When I called into Moss they told me it was very rare to have to replace the rear rotors and that it didn’t sound right. Same day I took my car in and had the rear brakes replaced for $200 and they advised me there was no need to replace my rotors. Normally they say Dealers are out to get you for $$ in my situation it seemed the other way around. I have always taken my car to get its oil changed at Moss. This experience just gives me more reassurance of integrity! Thank you Mike & Frank!

Review №65

2023-08-30 18:17:41

On 8/26/23 I visited Moss bro service department. I had a very pleasant experience with Ricky Smith. He was great and had excellent customer service.

Review №66

2023-09-11 18:01:17

Wish I could give them a zero star review for giving me a false sense of hope finally getting my first car from dealer 2 weeks ago I was tired of my cars breaking down on me from private sellers finally said screw it I want a reliable vehicle took the car home same day within 4 hours love the car but today I got a notice of cancelation letter saying they couldnt assign the contract with any of the institutions they partner with and to take the car back asap I just got a new job 3 weeks ago that lets me afford the vehicle and also school so now Im left with nothing will possiblyget fired if i miss work. Im going today and see what they say but most definitely will never go or recommend people to go here and go to other honda dealerships

Review №67

2024-06-30 03:12:18

Scott Was very helpful and great service

Review №68

2023-08-11 17:39:02

This buying experience was excellent. Mario and Pablo made the experience even better!I came in with a lease trade-in and they were able to take care of everything for me. From getting it estimated to helping me move things into my new CR-V! I would 110% Buy again from this dealership. Pablo was extremely helpful in assisting me in anything that I needed and was very kind towards my little sisters. I plan on returning because of this team. Thank you!!!

Review №69

2022-06-11 01:22:39

Easily worst experience at a dealership. called 4 days in a row and left my name and phone number never received a call back, I’ve been calling at least 3 times a day and salesmen keep putting me on hold for periods longer than 20 mins. When I asked what was going on salesman replied “that’s what we do”. If I didn’t like the vehicle I purchased I would have walked out the moment they tried to sell me things I did not want. On top of all of this when I first purchased the vehicle I had my own financing and asked them not to run my credit again, they did the exact opposite and ran it 3 times. I really do not appreciate the way they run their business.

Review №70

2023-12-01 03:47:32

Very good service took my car for an oil change and they had complimentary shuttle home and ubered me back

Review №71

2023-12-28 12:37:21

My car engine check went off & need to have it diagnosed immediately Moss is the nearest on my location m giving them 5 stars too.

Review №72

2023-02-23 16:04:30

Service man was amazing (Gustavo ) what I wasn’t impressed is when I looked under the hood and found that the cover over my windshield wiper fluid was open. Had I not looked under the hood it would’ve never been discovered and that fluid could’ve got all over my engine, causing various problems to my electrical areas so that I was not happy with him from this point on I will now be looking under my hood every time my car service but once again, this has no reflection Gustavo he was amazing

Review №73

2023-07-05 22:56:02

Vince Vincent was great on dealing with me. Was patient with me trying to get all the information I needed without my husbands help, (PTSD disabled). Took several visits. Thank you everyone who helped me. Thank you Vince!

Review №74

2021-09-01 04:22:45

Scott from Service took amazing care of me. He took care of the concerns I had on my vehicle. I was in and out as quickly as possible. I was greeted very nicely when I arrived and the employees made sure I was taken care of with water and coffee. (x2) My second visit was even better. After a long trip home Scott and the Service team got me out of there in less than an hour. I was back in my bed in no time.

Review №75

2023-11-19 05:32:24

Solid staff and team here. Wife had an easy purchase experience and since our purchase always have an easy maintenance experience.

Review №76

2023-06-28 17:48:24

Easy peasy. Scott Sunds is always very courteous and helpful. He made the experience smooth and timely.There could have been a better wash job, but otherwise all is well.

Review №77

2024-04-12 17:35:12

Moss Bros Honda is the place to go. Great customer service!

Review №78

2021-10-20 23:44:09

The staff is so friendly. They always say an hour but they work their hardest to get my car out in the quickest time possible. I have been doing crevices of all my cars I buy tires from here it comes with with free rotation free flat fix they have best customer service and the best price and best deals and usually Mr Christian is helping me he is the best

Review №79

2020-01-22 20:07:53

Service department was great, I went in as a “walk in” for an oil change and the accord headlight recall and it was done faster then expected. My service guy called and let me know everything went great and I was ready to go. I checked the work myself after and everything was done as expected. They even honored a coupon that I had for $10.00 off. Fast service, great prices, reliable work. I’ll definitely take it back here for service again.

Review №80

2022-06-04 23:28:49

Walked in April 9 I asked them not to run my credit and they did it anyways when your trying to buy a house you take care of your credit and they didn’t listen so then I told them that they already ran my credit that they had to sell me a car that day. They told me I would have 2.99 apr they asked for a down when I didn’t want to give a down my credit score is excellent and with other purchases I have never gave a down. I have had the vehicle over 1 month no finance company payment was due I had to look for my finance they had put me with I was feed lies after lies they sold me products and have not yet installed and I’m going on 2 moths they also told me I was able to walk in to the Honda in my city to get these things done lies I’m so disappointed and I will never come back to this store worst decision of my life walking in to this place. let me add that I called to talk to manager and no answer keep being transferred never got to no one. I asked for a phone call back as of today I have not received that call 5 days away from it being 3 months.

Review №81

2022-05-19 06:04:35

Straight up bait and switch operation. I was told by the sales person that I need to come in to get a price quote. Red flags right off the bat. But after going back and forth with her, her team member, and manager, I was finally quoted the deal over the phone. I repeated 5 times to confirm since it was a 3 hour drive to get there. She assured me the deal was secured. There was no miscommunication.When I arrive they quote me $9k over our deal and wouldnt negotiate. They said the sales rep made a mistake and was given a three day suspension. The sales rep and manager were both tools about it.There are so many dealers that will work with you virtually and put things in writing. The deal was too good to be true and I am embarrassed that I fell for their dishonest culture. Dont go to their dealership unless they put it in writing for you. Run, run, away if they wont.

Review №82

2024-03-08 14:23:10

Sold me a warranty without even asking me! I will never deal with this place ever again!!!!

Review №83

2021-11-13 15:28:04

We bought the car, and were happy about it. However they dont honor the online quote they give you after you give them all of your information. They increased the vehicle price by $10,000 and decreased the trade-in value by $5000.They use all of the disingenuous sales tactics youve heard about. So you get 3 hours of back and forth with the finance guy trying to sneak in the extra insurance, even after we declined it.All in all - an awful purchase experience but a great car.

Review №84

2022-03-04 14:17:07

I would recommend to shop elsewhere when looking for a new vehicle. My experience was as follows: I was told they werent running my credit. I just wanted to see if we could make a deal before my credit was ran and I didnt want my credit to receive a hard inquiry. What did they do? They ran a hard inquiry. Great!Next and Ill just leave it at this... They actually tried to get me to pay $20k over MSRP. Thats not a typo, 20K! 🤣🤣🤣 Good one!

Review №85

2023-02-24 00:19:54

I loved my experience at Moss Bros! I came in to get my car serviced and everyone was extremely welcoming and nice. My car was ready to go within the time frame they gave me.

Review №86

2023-04-02 21:02:52

Worst experience ever . Purchased a car a month ago and was told the 21st was the ETA, then was told no it was the 26th then told 29th and now I have been told I don’t know soon . Everytime I call to get information about a car I already put money down for and contracted I get the same thing “I’m sorry I can’t give you a location “ or I get transferred 8 different times for nobody to give me any information! They NEVER call me back when they say they will find out where the car is actually located. Still no car ! And no information about where the car is . The managers NEVER call me back or answer the phone calls .

Review №87

2022-09-13 09:28:31

Awful experience they kept me there for hours even after saying I have to go and I couldn’t leave because they kept my keys and registration in their office. I was lied to many times but what really made me write this review was the fact that they promised me my credit would not be ran after I told them multiple times I do not want my credit ran. I should have seen it coming but they lied to me with big smiles promising they wouldn’t do that. The only reason I was “allowed” to leave was me blowing up in frustration after the 5th guy came up to me trying to negotiate with me from square one it’s like they had no plan but to keep me there. Absolutely awful.

Review №88

2021-02-01 18:55:13

Great staff, the salesmen i worked with were amazing but the dealership had some hidden fees that are not included in the online pricing.As I did still purchase the car, I feel it would have gone smoother if the dealership was more transparent with the addition items they add to the car, such as the tracking and cleaning services. Other than that, the dealership was great.

Review №89

2023-12-18 08:33:16

Recall fix was done efficiently. Svc Rep Gustavo great rep for Moss Bros.

Review №90

2022-09-29 20:37:45

I have always loved to bring my Honda here. Scott has always been so pleasant and today Ricky was also. But when I got out of my car I apparently misunderstood what the fellow said and went inside. When I wasnt greeted I ask where to go and a guy behind the desk ask what I wanted and I said I was here for carservice and he said the I should go out and stand by my car. It was pretty rude the way he said it. .I could see they were busy, but that was unnecessary. Also having the TV on Fox news is disgusting. That has not happened before either.

Review №91

2023-08-25 16:25:17

I recently purchased a vehicle from here and Im not buying from that dealer again. Thirsty dealer. I dont recommend this dealer location at all. I was offered a low price for my 2020 civic hatchback which is being sold more on their website. Moss bros Honda made money off of me including the 2k I put down.

Review №92

2022-02-12 17:32:53

I had an amazing experience thanks to Christian. He not only helped me get the service that I needed for my Honda Odyssey but he was very helpful in giving me proper quotes and is very professional. The service I got was decently priced and once the vehicle was finished, I noticed that my driver side rocker panel was hanging loosely from some broken trim clips. I have no idea how that happened, but Christian went above and beyond and went ahead through his channels of authority to not only order new clips but even to have it reinstalled. The rocker panel is looking great again, like brand new and Moss Bro Honda did an awesome job. I am very pleased and my next service I will take it back to him. If youre looking for maintenance on your Honda, call Christian.

Review №93

2024-01-24 21:30:04

Had to wait a bit when I got there. Kiosk dont work. When I finally got attended to, it wasnt the gentleman that I had the appt with

Review №94

2022-08-08 19:29:11

Never had a bad experience with their services. They take care of you. If you make an appointment, your experience goes by smoother. I drive an hour because I like the experience here than the Honda dealers closer to me.

Review №95

2021-12-22 02:31:40

After waiting for a part for my car I finally got the called that I could take in my car to get it repaired. It took about 3 weeks to get the part in which I assume it’s normal with everything being delayed right now. Frank was very friendly and scheduled me to get my car as soon as possible. When I arrived to drop off my car he had all the paper work done including the paper work for a car rental since it was going to take a full day of repair. The issue on my car was fixed and was done in a reasonable time but the only issue that I had was that while my car was there for one day the service team couldn’t check the air on my tires since the message of low tire pressure was on. I know my car was not there for the tires but I would assume that they would’ve checked the tire pressure out of courtesy and well that all falls back to customer service and having happy and satisfied customers.

Review №96

2019-03-05 19:37:49

There was so many things that made my experience amazing! I was a first time car buyer. So I wasn’t familiar with a lot of things. They helped me with not only narrowing down which cars were best suited of me. But even went above an beyond to answer any question I had. They managed to find satisfy my fathers expectations and mine as well. I will definitely be coming back to get another car with them! I’m letting everyone know how great they are! Keep up the amazing work!!

Review №97

2024-04-03 15:16:06

Got car back the same day. Very friendly staff.

Review №98

2019-01-12 22:55:05

This is the ideal dealership of what dealerships should model after. The sales representatives are helpful and diligent. They did not give me the run around like any of the local dealerships I had dealt with, up to this point. I was elated and super happy with my purchase! The sales representative, Ivan Acosta and the manager, Rudy took their time to explain in clear detail EVERYTHING I needed to know with the purchase and the new car, even though its late in the night, where they could have been home with their family and loved ones. I give them A+++, if there are ratings that high. Kudos to the reps, and the dealership for hiring such great people!!! :)

Review №99

2022-08-17 02:33:59

On July 29th, 2022 which is a Friday. I went with Ali who was the sales guy there, but some how didn’t know anything about hybrid cars and couldn’t give me answer to my questions. So I ended up buying a car from there. I notice before purchasing the car there was a crack on the windshield, I notify Ali and also his manager Jerry and the finance guy all about it . They all agreed on replacing the windshield and that they would get back to me on Monday . It’s been 2 and half weeks later I’ve been calling and no one appears to know where they are. I call every day and I leave messages and they do not call back or anything . It’s sad that they give you there word on replacing the windshield but never stay true to there word. Sad coming from a Moss bro dealer who supposedly put there customers first. Till this day I can not get a hold of them and have not received a call back! Crazy how they treat there customers that go and buy cars there….. windshield is getting worse as the day go by …..

Review №100

2023-02-21 03:47:23

Terrible dealership ! They have no word or respect for your time. Made a deal and signed a contract to have them back out of the deal unless I would give an additional amount in the payment. Bryan you are very unethical and Justin I appreciate the little to no responses.

Review №101

2022-06-25 22:31:14

My sister and I were nervous to enter a dealership based off of prior experiences, but Ali, Jerry, and Qais were more than helpful and welcoming. They were patient in helping us find a car that met our needs and didnt express any frustration when we were hesitant or unsure of something. They were informative and taught us a great deal, something we should have been explained at every experience prior to this but werent. Ali, you did an amazing job helping two scared females, and we wish you many blessings and successes in your career.

Review №102

2022-05-29 14:50:22

Very unpleasant experience! We went to purchase a used vehicle that I, had just hours before, confirmed was still at their lot. BUT as soon as we got there and provided the stock# they told us they sold car the day before. So, we asked to see their used cars and decided on one that was still within our budget. However, things soon changed when the closer came to fill-out some paperwork (hook-n-sink tactic). This guy tried to sell us on a new vehicle with 3x the price we couldnt afford... they dont care about your finances they just want you to sign away on a car they need to get rid of to make room for their new inventory. They tried to make the deal sound great look great...yeah right!?!?! No thank you, we decided to walk out and they still followed us out begging if we were at least still interested on buying the used vehicle! Wow, desperate?? Theres no helpful Honda guy here!!!

Review №103

2020-11-25 19:32:33

The deal we made was fair and reasonable. I went to three prior dealerships and walked out. I appreciated your care and fairness to myself and your needs equally. I will be shopping with you in the future. Much appreciated the transaction and I love my car. Good Work!

Review №104

2021-10-30 15:50:54

The service was excellent and so was the staff. Frankie was concern about my wipers because they were old and reminded me that iw was going to rain next week. I had already purchased new wipers but I didnt get the chance to replaced them. Frankie was nice enough to offer to put my new wipers on. Frankie and Christian are always helpful and nice when I visit. The rest of the staff are also nice and welcoming. Thank you all and keep up the great work!

Review №105

2022-03-04 19:02:17

I am torn on what to rate this dealership. I purchased my last car from them through online communication - when we met an agreement I came in a signed papers, then left with my new car- it was great. I am now told that they no longer do that and you must come into their location. Since I did have a previously pleasant car buying experience I am giving two stars instead of one. There are other dealerships that will work with you and not require special phone calls and being there in person. If you are disabled I highly suggest reaching out to other Honda dealerships in your area - there are dealerships that already have accommodating processes in place. I hope this helps some of you buyers out there!

Review №106

2023-04-15 01:11:52

DECEPTIVE advertising. I just called to verify that they were selling a car at msrp as their advertisement on autotrader stated, and the salesman bascially laughed and said the vehicle was selling for OVER 3,000 what it was listed at. This is against California law. Steer clear, if they dont care about following the law and being truthful in advertising I wonder what really happens when you go to buy a car from them? I would 100% avoid. Be honest if you are trying to mark up your vehicles, if you feel this is right and true due to demand then your advertised price should state that.

Review №107

2024-06-14 13:51:45

Easy to work with them. Worth negotiating.

Review №108

2023-04-19 17:14:31

I recently leased a new 2023 Honda crv hybrid and traded my original 2022 Honda hybrid. The financial services has not paid off the 22 Honda crv and I am still responsible to make the payments on a car that is not in my possession. I’m extremely dissatisfied with the handling of this transaction. This dealership is terrible at customer service. They made lots of demands and are not taking care of busines

Review №109

2020-10-30 02:07:39

Jared Reed was an amazing sales rep that was very polite & accommodating to our requests. He went above and beyond to help us get the best price on the car we wanted. The manager Jerry was also extremely helpful in making sure we get a good monthly payment. Highly recommend this place for anyone who is looking for a very carefree shopping experience.

Review №110

2021-10-31 01:26:11

Will not be going back to Moss Honda after buy 4 previous cars from them. It is understandable that the market is inflated right now. But the level of service is just embarrassing. After sitting with them last night, they wouldnt get to the price We were comfortable with, then after walking out they wanted to hit the price We were asking. So they said to call today. They didnt wait for our call but instead called us with a price $3000 above what they had previously said they settle on. So not only did they go back on what they said, but then they tried to guilt us into going to buy it by saying they have buyers going in tomorrow. Will not be going back there again. So sad to see where they have gone.

Review №111

2019-07-21 19:01:03

My service adviser Ricky, was friendly, courteous, and very informative. He had me in and out of there before the shuttle showed up!! I was absolutely astounded at the level of service, speed and efficiency. I went early in the morning, and it was a great way to start my day! This 60k service visit was beyond ideal, keep it up!!

Review №112

2023-11-15 18:30:06

Stay away from this dealership!!! Carguru and dealership website price $25,771. When I called, they raised the price to $28,000+ because the car has dealership accessories added. Complete false advertisement.

Review №113

2023-04-26 14:43:40

I am such a happy customer of Moss, Honda. Excellent sales and service. They keep my 2012 Honda CRV in great condition. Thanks Ricky in service.

Review №114

2022-12-29 21:14:02

Ricky is absolutely the best service guy to go to at Moss Bros. Honda. Always willing to go out of his way to make sure you are satisfied with what is being done and answering any questions or worries you might I have as well. Me and my family have been coming to Ricky for years and it won’t stop anytime soon!

Review №115

2022-10-22 19:58:14

I scheduled an appointment for an oil change. If I took the time to visit their website, and schedule an appointment is because I do not want to be waiting. I have spend 4 hours at their site, this is half of an employee shift. Also, their oil change is not cheap at all. I paid more than 100 dollars for their service. This is unbelievable and unacceptable.

Review №116

2021-11-21 17:38:53

I was really happy with service here. Very professional associates Rick and Sal have always shown great customer service and I didnt have to wait to long for oil change. Tops 1 hour and 15 minutes. In the morning. Lobby area is clean and comfortable, but busy.

Review №117

2023-03-15 15:45:34

I always ask to have Ricky as my service coordinator. Ricky is excellent at his job and always makes me feel right at home. Keep up the good work!

Review №118

2021-08-05 06:25:48

Horrible and dishonest thieves. After saying multiple times that I didn’t want anything extra included in the vehicle, and agreeing on a price, the contract that i signed was another 9k over the price, but I didn’t until after i had finished signing and was too late. They charged me extra for warranty and other features that I said I did not want to pay for. Disgusting human beings. I will definitely be sueing...Update 8/4/21: still no resolution... I was told they had approved me from some financial institution only to get multiple rejection letters based on credit from multiple places they sent and ran my credit to, after i explicitly told them in the very beginning that I would only allow them to run my credit with Navy Federal. I was also told that my payments would start on 7/23/21. Several weeks later, I have gotten no financial information to set up payments until I get this all resolved. Nothing via email, nothing in the mail, nothing. Moss Bros. Honda is pure unfiltered garbage.

Review №119

2022-10-07 22:19:01

Beware!!! I bought a car over a month ago and cant get it put in my name with dmv because moss bros has not paid the taxes! Dmv sent them a letter and they will not call them back. I have been calling for over 3 weeks to let them know the problem and I get the runaround and no one returns my call!! Love the service dept hate the sales dept.. yes it can take up to 90 days but not when youre on top of it. I shouldve received phone calls not been ignored and told theyve been busy with other sales!!

Review №120

2022-10-07 19:27:52

Poor customer service they finance guy and the agent helping knew nothing about the car they were selling. It took for ever to get my tags so I had to keep calling in and they have a bunch of arrogant disrespectful kids answering the phones. We are now in October still can’t get an owners manual or charging cable or a key for the wheels to change tire (which I asked about and no one knew anything about) for my car. Everytime I call it’s always call ford for this go to ford for that but at the end of the day I shouldn’t have to call a different dealership to ask questions about my car if Moss bros Honda is selling the car. They need to know and get a background of the car they are selling before they sell it. It’s my stupidity yes for buying it from them but at the time we had no choice since they already had ran my credit.

Review №121

2016-10-01 21:14:26

My service representative Frank Thompson is a phenomenon guy. I noticed that he consistently addresses his customers by their names. He is very pleasant, polite and respectful. He takes time to explain what I need for my car and with no pressure into unnecessary repairs and he finds discount deals that applies to my needs. I have found his explanations about any needed services to be always clear and he puts me at ease regardless of the cost of the repairs. He grantees that I have a ride home whenever I need it and a sparklingly clean car at the end of the job. Because of him, I would highly recommend him to my friends and acquaintances for car repairs and maintenance services. I am extremely impressed and pleased by his dedication and services.Edith Broughton

Review №122

2024-02-07 15:34:38

Gus was very helpful! We have always had a great experience here

Review №123

2022-03-24 23:05:13

Straight forward no BS, in and out transaction. Mario the sales manager was phenomenal, made sure I was taken care of the entire time!!Recommend to family and friends- give them a visit, in person- and don’t let negative ppl leaving negative reviews ruin a great and easy car buying experience.

Review №124

2018-01-20 16:08:14

We made an appointment for service, it was the first time we visited Moss Bros., Christian, our service associate explained in detail what the procedure was and how long it would be. We were very thrilled when the wait was less than expected. The waiting area was clean, and comfortable. Our only suggestion would be, like the facility we had been going too, they washed our vehicle when they returned it to us. Thank you for your quick and complete service.

Review №125

2023-01-17 23:22:22

Really nice Honda dealership service department. They always finish my repairs on time, correctly, and I can always get an appointment.They will match other local Honda service departments prices, and they have a rewards program, so I always get money off my repairs. On my latest visit, I had a credit of $38, which I applied to my service.

Review №126

2022-08-21 04:58:16

Alfonso provided excellent customer service. He really listened to the problem. He didn’t give us the run around on what the problem was. He provided the service and went straight to the point. Thanks to him my A/C is working great. Thank You for the excellent service.

Review №127

2018-06-05 20:36:15

I have had the MOST incredible Experience at Moss Bros Honda. I worked with Paul and he was amazing. I had been to another dealer in Loma Linda and had poor treatment. The service sold me at Moss and I will always go there from now on. They had everything ready just the way they said and I feel like I got a great deal. Cant wait to go back for my first oil change just because I like being there. (:Updating because I had another great experience at Moss brothers. Tim in service was amazing. They saved my car. And mike the director figured out that I had a bad bearing. Thank goodness because I never would’ve known. They are absolutely the best.

Review №128

2023-08-30 14:43:10

Joe Oliver is an excellent and reasonable sales representative.David Williams is a meticulous and efficient finance manager.

Review №129

2021-09-15 22:36:43

The experience at Moss Bros Honda was very disappointing. We are a Honda family and we own a 2015, 2016 civic and 2019 Insight and went to purchase another civic for our daughter. I wish I would have read the reviews before I went down there. My experience has been similar to the other reviews we made a deal on a car then they said we need to add gap and extended warranty which we did after some back and forth. I told them we were pre-approved through our bank and NOT to run my husbands credit and if there were any issues to call me! I called our bank the next day to make sure everything was in order. They said they received the information from Moss and we’re processing it. I called Moss and they said they were waiting for my bank. I called my bank back to find out what the problem was and they told me that they wouldn’t finance the car because they were selling it to us way above MSRP! We started receiving credit alerts that they were running his credit. I called them and asked them to not run his credit. They still continued to do so. I kept calling everyday to ask them what was going on they kept saying everything was fine. Come to find out they could get the car financed because it was coming out 10k over MSRP. We then get a call three weeks later saying they have great news they have dropped the car 3k to get it financed! Wow!!! I’m thinking what great customer service. NOT!!! We go in there and they have a new contract for us with a higher interest rate AND they removed the gap and the extended warranty! So,I then told to tell them what horrible customer service it was for them to want us to give up our gap coverage and extended warranty(which upon sale they insisted that we purchase for own protection.. which no one cared about when we went back) and they wouldn’t give up anything on their side they are already marking up the car 5k and the dealer add ons 3k. Which you know they can write off as a business expense!!! I did get them to add the GAP back to our contract! They adjusted the numbers.. like they do…However, they would not add the extended warranty back to the contract! To add to the frustration…I called several times to receive a copy of the window sticker which I finally received however i still have not received a copy of the addendum (I was told it they can’t find it)so, I have no idea how they came to the price of the car I was sold. I will never do business with them again. I had to call them several times a day wait on hold to be disconnected, leave messages and no one would call back it was a mess. I have never had such a horrible experience! Beware!

Review №130

2020-06-22 22:19:39

Great experience with these folks! I was able to get a great deal and they even delivered the vehicle to me! I didn’t want to spend Father’s Day buying a gift for my wife, so I did everything over email and phone. Super easy, Paul Allen and Jerry Miskulin were great to deal with. Paul was very knowledgeable about the car and Jerry made sure I got a great deal. Thanks again!!!

Review №131

2022-07-06 15:06:50

I commend five stars to a guy name SAL, the customer service representative at Moss Bros. Honda in Moreno Valley for making me feel comfortable in servicing my 2016 Honda Civic on July 1, 2022. I had A/C problem blowing hot air and the mechanic diagnosed the condenser part needs replace. The part has a 10 year-warranty due to a history recall on this type of model yr 2016-2018. His professionalism in explaining and detailing me the issues made me feel happy knowing the part will be replace with no charges. He recommended my rear brake pads to be replace with a discount. Then on July 4th after three days the odometer start reading system a brake failure started beeping. I called Sal the next day and he assisted to have my car towed from my home to the dealership with no charges to reset the Honda Civic computer software that caused a glitch to my car. All of this is with NO CHARGES. I was more appreciative talking to SAL from the customer service department to resolve this issue while I am at work. My car runs like new again and I truly want to thank SAL for his great service in taking care of me as a loyal customer. HONDA service at MORENO VALLEY is the best place to service my two vehicles. GREAT JOB SAL !!!A HAPPY CUSTOMER :) Mr. Abutin

Review №132

2023-10-22 01:55:22

Great and quick service from the Moss Honda Service Center. Scott is always friendly and honest regarding my required services!

Review №133

2022-08-05 00:33:23

Horrible salesmen; they are crooks and scammers - they fly through the contract and don’t explain the terms, make you sign a non cancellation clause but don’t even disclose it to you!! Then quickly pressure you to sign the contract (w/ undisclosed fees) and once you try to readjust, all they say is “well you signed here” when it was undisclosed. We trusted these guys supposedly thought they were “professional” but NOT AT ALL. That was our mistake but never again - be careful if you’re thinking of buying a car from these crooks. Got quoted for 37k - ended up paying over 46k… was just to lure us in.

Review №134

2023-03-30 15:58:53

It was great they pulled me in assisted me as soon as I pulled up . My car was done in a little less than a hour . And they sent a txt when it was done and it was parked and ready to go .

Review №135

2023-11-30 16:12:38

Frankie is always pleasant and accommodating. I appreciate his honesty with what needs to be done first when it comes to any recommendations/ repairs.

Review №136

2017-08-13 18:17:17

I took my 2003 Honda Accord for a check up and was informed all I needed was an oil change. I called ahead and took it in. The service was great and of course my Service Rep. Frank is always smiling and happy to see e. I think the biggest thing is he addresses me by name. Makes you feel good. I only go to him. If he were to leave I would have to follow him. I like his honest straight talk. When I need repairs done he will let me know and also what the costs are going to be.

Review №137

2022-04-24 15:23:31

Good prices and service. I didn’t feel I was being pressured to buy services I may or may not need as I have felt at other dealerships. Didn’t have to wait too long for oil change and tire rotation. I will return in the future for service and would recommend dealer service department to others.

Review №138

2022-05-16 19:12:28

Went to purchase a Hyundai at Moss Bro Jeep associated next door, advertised as 24k. After reviewing the paperwork later turned out the total was 45k. Tried speaking to them but they will not take responsibility for false advertising and charging nearly double what they promised

Review №139

2022-02-09 22:40:44

Management at this dealership are evil! After I purchased a car (after back and forth negotiations that took several hours), when I finally got the price of the car I was ok with, they intentionally waited until the dealership was closing before they gave me the keys, because I found out later that they ended up removing things from the car to make up for the price they sold the car to me, which was still very expensive and they wanted to get as much money from people as possible....For example, they removed the spare tire, and who knows what else they removed because my rear sensors were no longer working anymore either, which did work during the test drive.Everyone left the parking lot and they left me there all alone so that I had no one to complain to.I drove home and tried calling back the next day, I spoke with the highest manager there which he claimed was the son of the owner, and he told me there was nothing he could do because the car was already transfered to me. When I asked about the warranty, he said warranty was only for engine problems.AVOID this scammer dealership!

Review №140

2022-07-09 01:15:58

Went in for service work on the 2020 Pilot and needed a new vehicle due to total loss.. They gave us some options and now a week later it looks like the 4Xk used vehicle they sold me has a severe recall open that we now have to park the vehicle and hopefully get a FREE rental or loaner but that is hopes... TAKE YOURE TIME. Just make sure you get the vin - do the homework because their JOB IS TO SELL YOU THE CAR! Nothing more.Service center is nice though. Must say that!**Good to hear the CLASSIC GO TO response... BTW pay for a tire rotation and MAKE SURE THEY DO IT. I just noticed that I paid for that in my service and that was not done either.I will not reach out to dave rather just find another place

Review №141

2022-06-07 05:06:11

Had an appointment to see a specific vehicle I saw online. I called the dealer the day of the appointment to confirm they still had it and the online sales guy confirmed the appointment. I drove up there 40 miles to come to find out they didnt have the car ready and it wouldnt be ready for another 3 days. I suggested if we can work out the numbers and make a deal to secure the vehicle once it was ready and they agreed. It was a waste of time because they started the negotiations 3k dollars higher than the advertised price and they said read the fine print, its the honda add-ons we do to protect the customerlike lo-jack, wheel locks, paint and interior protection. 3k is way more than that is worth. Also they claim the car retails currently for 5k more than new and I was getting a10k dollar discount. 800+ credit score with 6k down and they let me walk away, I couldnt believe it. The car just came out of a3 year lease so they are making $ but they didnt want to drop the payment another 50$. Talk about taking advantage of the customer.

Review №142

2020-01-25 04:55:03

The oil indicator in my 2013 Fit was at 20%, so I came in early on a Saturday morning without an appointment. Scott Sunds was the service rep who assisted me this time. He checked to see if other services were due and suggested that I change the air and pollen filters. I thought that was a good idea and told him to go ahead. In just about an hour, Scott came into the service lounge to tell me my Fit was ready to go. The very pleasant surprise was Scott informing me that he found I had a service reward credit of $125 and the service cost was $123. Moss Bros. Honda has consistently taken excellent care of me and my Fit has been running perfectly for 137,000 miles. Moss Bros. Honda in Moreno Valley is the only place that I have taken it for service, and this happy customer will keep coming back.

Review №143

2024-02-05 04:18:18

Both sales personals were knowledgeable and courteous.

Review №144

2017-12-29 15:44:58

Mike in the service department always helps me out. I appreciate that he always takes the time to explain things because I am NOT mechanically inclined and theres always a follow-up question. His patience is saint-like. I love that they greet you at your car too; it seems that I almost always am greeted by Raul who has a smile on his face. David is a service advisor Ive only worked with once, but he researched the question I had about my payment quickly and effectively and without a hint of annoyance even though it was a busy moment in the office. I wont be taking my vehicle anywhere else.

Review №145

2020-07-28 14:17:22

Paul is the BEST!! We have bought two cars through Paul in the past 6 months! We told him what we wanted, and he made it happen! Never once did we feel pressured or pushed into something we weren’t comfortable with. We drive over an hour away to use Paul to buy our vehicles! Moss Brothers whole team is amazing! We love you guys, and appreciate all of your time,patience, and true professionalism! See you in a few years when we trade in :)!

Review №146

2016-03-14 20:20:36

The only reason why they deserve at least a two star review is because there was a nice honest gentlemen who was completely honest with us about everything since the beginning. I saw a car online and thought it was a good price so I called and they had told me they would call me back. Two people called me and Mr. Vincent had asked me when I would like to go and see it. My first question was is it still in stock? The guy had no idea and said he would call me back. When he did call me back he said he did not have it in stock but that he had similar cars like the one I had seen and told me it would be in the same price range. Once I made the appointment and got there he handed us over to another salesman to drive us to another part of the auto mall. The cars were no where near the price range, Mr. Vincent interrupted me several times, didnt let me speak and lied about everything he had told me. Worst experience. I would only buy a car from there if I got the honest salesman guy again. Only reason why we didnt get a car that day was because of the price range Vincent had told us about was a lie.

Review №147

2021-03-02 04:34:44

Terrible experience at moss Moreno Valley. Wendy was great salesperson. Used car manager came to my table without proper greeting with me just start talking that why I asked to negotiate the price. I asked him its my right as customer to negotiate the price its not new car he reply me very rudely if we give you brand new car you will still ask for discounts.I buy cars all the time from Honda dealer the sales people are always super nice with costumers.

Review №148

2021-12-01 15:29:27

Easy to book appointment. Was done in an hour. Only Con is that I’m used to Raceway Nissan service and how they wash your car after every service. Was expecting the same here since most dealership service centers offer the same.

Review №149

2021-05-04 04:56:05

The only reason this isn’t a 1 star review is because the salesperson we met with was very friendly and helpful. The management on the other hand (eye roll). We were trying to negotiate a lease for a 2022 Honda Odyssey elite and like in most negotiations we started low expecting them to come back high but what they came back with was outrageous. I showed them the numbers I got from Honda’s website so they could see that my numbers weren’t crazy and they stood firmly by their outrageous numbers. The manager explained to us that because of the chip shortage they aren’t getting a lot of new inventory so they want to hold on to their cars. I have never I’m all my years of purchasing and leasing cars heard anything like that. Someone is will to give you what the manufacturer suggests and you reject that offer so you can “hold on” to the cars? I guess they are waiting for people to get desperate for cars. I guess they assume things will get so bad that people will pay anything for a car. The next day I called Lake Elsinore Honda and was able to get the deal I was looking for at Moss Bros. Honda. It was so easy. We made a deal over the phone and all we had to do when we got there was sign some papers and drive off in our 2022 odyssey elite.Just wanted to update my review because a manager from Moss wrote a response to my review and requested that I contact him. I did contact him. He couldn’t recall what my review said so I told him about my experience and he told me he would “look into it” and get back to me. I haven’t heard from him since. I wasn’t expecting him to do anything but don’t write a response asking me to contact you because you want to make things better if you don’t actually want to make things better.

Review №150

2024-06-28 14:18:30

Thanks for quick and promptly response..Thanks Rick!!

Review №151

2014-10-08 07:11:29

Excellent and fast service! The service department is very organized, friendly and they really care about the customer. Tim helped me out and he was very nice! Tim was helpful with any information I needed clarifying. Great, reasonable prices for major services. They had my car ready within 2 hours of dropping it off...and thats without an appointment! Wow! They are awesome and I will definitely be back in the future. Ask for Tim in the service dept.

Review №152

2020-08-25 23:29:09

When my husband and I buy vehicles there is A LOT of extensive research and price comparisons, because of this we often purchase online and just pick up. After a horrible experience at another dealership in the next county over we almost threw in the towel. At the last minute my husband found the white Honda Odyssey we were looking for here at Moss Bros. Honda. We arrived just before closing but eager to buy. They took our needs in to account, they practiced wonderful safety measures and in no way did they make us feel rushed or uncomfortable for having their staff there late. They knew what we wanted and they delivered!Friendly staff and a beautiful and clean, safe showroom. On top of that I’m loving my “cool grandma “ mini van as my grandchildren have told me. We’ll definitely be repeat shoppers. If we are taken care of like this as strangers imagine now as part of the Honda family?!

Review №153

2012-07-18 06:25:22

I couldnt be happier with our experiences with Moss, I have personally bought 3 cars from them, my brother bought 2, my sister has bought 2, my grandma bought 1, my parents bought 1, my uncle just bought his 3rd. Along with numerous friends of mine and they are ALL references from myself and how awesome my 1st experience was and we keep going back. I use to sell cars about 10 years ago and I saw first hand how cut throat and shady it was with all the salesmen, definitely wasnt the job for me! Its never been that way at Moss. It was laid back, zero pressure and when I even said I will have to think about it, they gave me a handshake and said it was a pleasure to meet me. WHAT!!!!! my jaw dropped they didnt pressure me and my wife, my wife was shocked too. we drove down the street and turned back and bought our 1st car from them, been back ever since! they have the friendliest staff and salesman. I also take my car there for service and parts and they do a bang up job. I saw the other reviews and and really felt compelled to share my experience, they really earned my repeat business and the least I could do is spend a few minutes sharing my awesome experience. Thank You Moss!!! :o)

Review №154

2018-09-07 21:14:22

I had a great experience! I am a first time car buyer! Luis greeted us right away when we got to the dealer, he sent us to Dennis to help us out and Dennis was awesome! He was really nice, listened to what we wanted and did his best to give us a great deal with a great car! I got the 2018 Honda Civic hatchback EX and I love it! Rudy the finance manager was also very patient with us and respected our price budget! I will recommend friends and family here!

Review №155

2017-06-02 17:27:20

The service I received today was excellent, from the easy initial check in, to the shuttle service to and from work. The service manager called me and explained the work done to my car and made recommendations for repairs. I know I may pay more having my car serviced at a dealer, but it is peace of mind that my car is being taken care of in a holistic manner that keeps me coming back.

Review №156

2016-01-07 03:58:59

My appointment was scheduled hassle free via e-mail. Ernie responded to let me know the service department was closed New Years Day and he scheduled me for Monday morning. My appointment began on time. All the staff were very friendly. My daughter loved having a donut. We left to the gym near by, but our car was done in 45 minutes. I received a call as soon as it was finished.

Review №157

2020-08-19 00:46:23

I recommend any of Moss Brothers dealerships to feel secure in purchasing a great vehicle. Very fair pricing, excellent sales team as well as outstanding customer service. I had a rough start at the beginning of my journey to purchase a new vehicle and ended with my journey in a beautiful car. Mr Moss reached out to me to make sure my experience was great from beginning to the end. I had my car buying experience done in the comfort of my home and the test drive and sale. There was no feeling being pushed into a position to make a sale. The sales rep was respectable inside my home, was informative in any questions I had, and represented Moss Brothers respectively. I love my new car and I highly recommend you make your next purchase at any Moss Brothers dealerships because they show up on customer care, quality new and preowned vehicles and fair pricing. Im a lifetime customer my next car purchase will be from this dealership for sure!Jennifer Anderson

Review №158

2021-04-15 02:49:32

Do not recommend this place I repeat do not recommend. The last time I took my car for an oil change they charge me for a car wash and my car was not washed. I had recently made an appointment for an on March 30th. My appointment was at 10:30. Sal was assisting me. I told him that I think it is the AC condenser. He said my car was going to take 4 hours. I told him to keep me updated and he said yes. I waited 4 hours and my car was parked in the same place. I asked Sal if he had any update and he said it was the AC compressor. Sal that he was going to talk to his manager about the car warranty and that he would keep in touch later that day or the next. He handed me my car keys but did not charge me for the maintenance check up. I got sus about it. The days passed and no call. So I called asking for Sal and he said that he still needed to talk to his manager. Never received a call. So I called again and received the same answer.

Review №159

2018-10-18 14:37:38

Within this last year this place is the worse it used to be really great ever since management changed I don’t know what has happened. When I go get work done on my car all they try to do is upsell me some service my car doesn’t even need prior to even getting checked. I ordered a part and the lady that calls to ask how your service was said she would call me back which she never did after being completely rude to me and hanging up on me. Your service guys also need to work on better customer service. I hope for some improvement coming 2019.

Review №160

2024-07-03 14:20:40

Frank has been my Service Advisor for about 12 years. I can always trust my vehicle report card. I appreciate his personal care and he treats me with respect. I love it when its time for my next service.

Review №161

2018-02-06 20:09:27

Great experience, this is the second time I’ve taken my car here for service, very easy, simple and straight forward. They have a very comfortable waiting room along with free donuts and coffee and also offer free shuttle service and pickup while waiting for your vehicle. Lastly they have a great price when it comes to oil changes.

Review №162

2020-12-04 15:09:18

Ernie was great. He wasnt pushy, which is always a plus when looking at cars. He listened to what I wanted and went above and beyond to ensure I was satisfied. One of the best salesman I have dealt with. Friendly, professional, courteous and knowledgeable.

Review №163

2020-06-26 03:27:56

I found out found out today that the finance person Brandon added a $1,500 extended warranty to our sales contract when we bought our CR-V a month ago. My husband and I told him that we didnt want such a warranty and I even mentioned that Id seen a TV commercial for Car Shield and that if we wanted such a warranty we could get it from this company later. Brandon acted nervous and I noticed his hands shaking as he shuffled our paperwork on the desk. He said that he would add it free to our deal to make up for the earlier misunderstanding regarding our amount of down payment and trade-in, plus for the transaction taking nearly five hours that night. We had our adult autistic son with us and he wanted to go home after so long a time. I thought Brandon was being a nice guy by giving us an extra three years warranty, but that wasnt the case. And, I think he was nervous because hed already added the warranty to our contract and couldnt get us to agree to it.I got a call earlier this week to set up an appointment to put the fabric and paint protection on our new car at the dealership. I questioned needing the $500 protection deal and looked more closely at the finance contract. Thats when I discovered Brandons deception! I called the dealership and asked him why he did that to us. He said nothing is free and my husband and I were mistaken about what happened. He said we could cancel the warranty, but not the paint and fabric protection. I found out from the service department that the dealership puts this protection on all its new cars before theyre sold and then it has customers bring their new car back in for a second coating of the protection. So youre stuck paying for this even if you dont want it. Do yourself a favor and avoid buying a car from any Moss Bros. dealership. I told Brandon off and filed complaints with the Honda Corp. and the Consumer Finance Protection Bureau. I hope Brandon and Moss Bros. are held accountable for their deception. Buyer beware!

Review №164

2021-04-05 19:55:30

Tim used to be my service person, but he moved away, now I have Frank. Frank is just as good as Tim was. They are friendly, helpful, and respectful. From my own personal experience with Moss Bros Honda, the service people are great!

Review №165

2018-08-09 21:37:35

Always treated really nicely and respectfully. As soon as I pull up to the service department I am greeted and taken care of in less than 5 minutes. Ive always preferred to bring my Honda for service here over other places. Highly recommend it :)

Review №166

2023-08-18 16:09:35

I had my vehicle serviced. Frank was my advisor. I had an excellent experience with him per usual.

Review №167

2022-09-23 01:34:45

We were met by a salemen who I believe his name was Sye, really cool guy and I thought we were going to be able to make a deal. We were then introduced to a new guy who was Syes supervisor and then even another guy who I believe was a sales manager or general manager, we never even saw Sye again. We were offered $575 a month for 84 months with a $6,500 down payment without is flat out insulting for a civic with a 25k sticker price. I understand the car market is crazy right now but not spend $54k for a nearly base model civic expensive. My sister has a 710 experian credit score and I have a 743 and albeit we are first time buyers, $54k is ridiculous for the car we were going to purchase. Call around a few dealers, we ended up finding a civic for a good price just up along the freeway.

Review №168

2016-04-08 19:48:27

Fantastic service!!I came in with an air conditioning fan not working. Their estimate was about $129 for diagnosis. I asked if it could get fixed that same day and they said YES depending on parts availability. They gave me a ride home. Shortly thereafter they called and said it was fixed! we found loose wiring on the fan itself Problem solved!! Cost $50!! n o extra stuff, just an honest repair for a low price. They also detected a leak in my radiator and other things, no pressure, just things I needed to know for later.Fair and honest service, what more can I ask for? GREAT PLACE to do business!!

Review №169

2018-07-29 16:57:17

Incredible sales team that work hard to get you the right car at the right price! They’re welcoming and courteous and work with your financial situation. My experience was great and felt like the days of dreading working with car salesman has passed when it comes to Moss Bros. This team will get it done for you!If you’re looking for a new ride look no further than Moss Bros Honda!

Review №170

2019-05-21 14:11:20

Customer service and availability was great. They were able to fit me in without an appointment. I went in for an oil change. They reviewed with me service that would be needed in the near future and most importantly service that had not been done to my vehicle that they could also do that day. Didnt wait too long given the fact that I didnt have an appointment and added service to my oil change.

Review №171

2015-04-10 16:42:25

I was a little skeptical going to another car dealer because of how much bad luck I feel Ive had. But when I came here there was no one hovering around me like a vulture trying to get me to buy a car. A women had came out and just let know where the used cars where because thats what we were looking for. We got to check out the cars and then a sales man came and kindly asked us if we were interested in looking at any cars. We had seen one online that we wanted and he had pulled it up on his computer and then took us to see it. We had seen it for a listed price online and we got it for that price! it was awesome to know that there was no gimmicks. Are sales mans name was Eduardo and he was the most calm sales person Ive ever had. He was super helpful and really took the time to get to know us as well. I didnt only get the car I wanted but I also got to have a good experience because of a great sales person! I totally recommend him to anyone that wants to go there. He got us the car we wanted and made sure everything worked out for us! If I buy a car again I would defiantly come here again! Thank you Eduardo and Moss Bros!

Review №172

2022-05-03 19:29:09

I should of read the reviews for this place!🤨I am having the same problem with them. I already had a loan through my bank and they are trying to go around it offering me a different deal price and monthly payments. I call and they tell me that I will get a call back in seconds it’s been 2hours, Nothing yet I don’t even know who is going to give me an answer. I sign all the paper and the price that I was promised was different almost 11 thousand more. I am going to need legal assistance.

Review №173

2023-09-20 17:37:07

Very persistent sale reps. Got the job done. My car note is higher than what I wanted but its on a 2024 vehicle

Review №174

2019-09-16 20:23:27

I have to say that I am less than pleased with the service. I was charged $3000 more for my vehicle than I was quoted and then told that it was due to the fact that I was driving a higher level model of the vehicle. Every time (5+ calls) that I have contacted them about it I am told that I will receive a call back that day, yet I never seem to get that call. It has been 4 months and they still blow me off. I went I to the dealership to get to the bottom of it and my finance officer was on vacation. This is highly unprofessional and I am very saddened to have to give such a poor review.

Review №175

2023-01-11 15:04:43

My service person was courteous, kept me informed of the cars status, even helped me air my phone to the cars bluetooth. Very helpful and I was quite pleased with the service.

Review №176

2022-03-18 08:47:15

I truly had one of the worst experiences with dealership my first car I bought from here I was severely over charged but didn’t know any better . Today I have never felt worse leaving a dealership I had to deal with a 1900 dollar charge just for diagnostic . I wish I never shopped here or looked to get help from them but you live and you learn . Here I am 1900 dollars less and a car that is just as broken as when I first brought it .

Review №177

2022-08-01 04:43:59

Very nice team.. all of them. From the time we came. Very helpful. giving us a lot of option and willing to find a way out based on our need.It is very different attitude with the other Honda dealer we went before.

Review №178

2022-05-26 02:58:38

WORSE SERVICE EVER!!!I got a Car February 10 this current year and until this day may 25th (more than 3 months) they have not submit my paper work to get my license plates from the DMV.I been calling for days tryin to fix this manner because the Temporary plates already expired and they just cant help, they say they will take care of it and will return my call with an update and they never do.Do not waste your time and money There, Go somewhere else. This location have no professionalism AT ALL. Starting with the receptionist all the way up to managers and Finance. It doesnt matter how many times you call they Keep hanging up the phone.Very un happy with their service and the way they handle Issues.You CANT TRUST THEM AT ALL.

Review №179

2023-11-12 13:07:58

The service and professionalism is beyond reproach at Moss Bros.!Sal was my service agent and he was friendly and efficient. I always go to Moss Bros. for my Honda service and will continue to do so. Highly recommend! Thanks.

Review №180

2023-08-13 04:18:19

Great experience. Service was quick. Alfonso was great. I appreciate that my advisor Alfonso did not recommend any services that my vehicle did not require.

Review №181

2020-09-08 21:47:26

I was lied to on the phone by someone in sales about the used car I was interested in. I live two and a half hours from the dealership. I asked a lot of questions ahead of time to make sure the car was what I was looking for. When I got there the car was damaged in the front and had mold in the trunk. The car looked like it had been flooded. I drove five hours total to look at a car that should not be sold to anyone. On top of that the car was listed for $8784 and being sold as is. They would not drop the price to compensate for the repairs it needed. Lastly, they were charging $2000 for bogus options and fees that they added. Definitely not happy with my experience.

Review №182

2018-03-21 22:56:33

The service at Moss is always quite excellent! All employees at Moss seem to really care about us and making certain we are happy and well taken care of. Which is why we do not mind driving the 30 miles round trip to be there for all our service work and expertise...

Review №183

2017-06-22 16:57:09

Very easy and accommodating. Service rep Alex was the best I have ever had at Moss Honda. It was a most pleasant surprise, especially because I have had unpleasant experience there in the past. It has helped change my attitude about the place. Thanks for allowing me to share.

Review №184

2023-02-13 02:10:11

Avoid this place, old school, unethical tactics to get you to come in. We were very upfront and transparent as far as what we’re looking, “no problem, we can do that”. Drove one hour and had an inquiry on our credit, only to find out they would not do as promised, shame on them.

Review №185

2018-10-14 22:56:07

I started by search for a new car expecting the worst. Moss Bros Honda was my first stop because it was the nearest dealer to my home that didnt have a D- rating for the Best Business Bureau. I parked right in front of the showroom door and from that moment to the drive off, I only was treated with professionalism and respect. Moss Bros was not giving cars away, but we quickly found the right deal. The Sale Rep, Bill Mills was very helpful and the Sale Manager Joey Romero was reasonable. The F&I process with Casey was fast, friendly, and very high tech.

Review №186

2024-03-21 14:21:56

Had to get my Alignment done and the service was great awesome job!

Review №187

2021-04-06 03:48:55

Our service guy, Alfonzo was fantastic. He went above and beyond to help us . He was very friendly and understanding. We thank him for being there for us and doing such a great job.

Review №188

2023-05-29 20:05:16

Service is great my advisor is frank, and he loves Hondas. I mean this guy eats, sleeps, breathes Hondas. Very passionate to say the least

Review №189

2021-10-04 12:52:51

The staff is so friendly. They always say an hour & a half but they work their hardest to get my car out in the quickest time possible. I have been out of there as soon as 30min later. They also treat my car so good 👌🏽 🙏🏽

Review №190

2021-01-05 00:36:30

The salesman was nice but their financing is a joke they ran my credit so many different times my score dropped 20 points. Mind you I only agreed to the terms and signed for the car because they guaranteed I would get financing. Then 10 days later they sent me a letter in the mail wanting me to return the car because they failed to find a place to finance me. Then when I went to return the car the guy kept trying to get me to keep the car because they could all of the sudden get me financed. Why couldnt you do it before messing with my credit score?

Review №191

2019-02-15 16:04:33

Service department is very unprofessional w/ childish like excuses...last week took my 2018 odyssey their for a recall on passenger side power sliding door, 1st they kept it over night just to tell the next day “oh we don’t have the part and we have no idea when it’ll get here...and they would call me back” which they never did. So a few days later I called back, spoke with Alex w/ service department and she said “bring it on this day and have the part to take care of the recall...” so I did and here we go again “...sorry we don’t have the part and Alex doesn’t know what’s going on per the service manager” and supposedly they don’t know when the part will arrive. Since it’s a safety issue, one would think they would have their ducks in a row but “they don’t know when they can fix it...”. Very unprofessional staff, hell I even bought a vehicle from them in 2017!!

Review №192

2023-07-13 17:06:27

Syed is your guy to go to when wanting to buy a car. This man honestly deserves a raise! Overall, good experience!

Review №193

2024-05-14 08:07:03

Great experience! Will be back.

Review №194

2020-03-15 01:52:05

My last experience at this dealership makes me wonder about their transparency (or lack thereof). No clear explanations were provided as to why particular services are warranted and when asked to provide visual confirmation of “problems” none was given. The dealership went ahead with certain services without my consent. This is unacceptable and unethical practice on their part.

Review №195

2020-09-01 22:02:51

Bad service with Paul from sales department. Since day one I had to wait 10 hours for me to sign my contract. Every hour he would say, “give me 30 mins and you’re next” after the 9th hour...... I was next.I was hungry, starving and he still kept lying to saying to me that I was next. And now 3 months later, I still haven’t received don’t my license plates. They try to blame it on the DMV, I work for the DMV and we are not taking longer than 2 weeks for plates. I kept calling and calling and telling Paul that my plates were expiring soon and he would say we will call you back and I never got a call back. Now they tow away my car for expiring plate! 😡 No costumer satisfaction at all. I even asked them for new TLP and they didn’t care!

Review №196

2023-12-09 20:12:13

Great customer service. They are helpful and on top of letting you know what is wrong with your car in order for you to make the decision to continue.

Review №197

2017-02-04 06:57:53

Made appointment by computer, confirmed by dealership via email. Reminder sent via email regarding appointment. Friendly employee greeted me and turned me over to service representative. Recall issue discussed along with hood being stuck closed. Within a reasonable time, work completed and I was on my way home. Thank you, Barbara

Review №198

2016-10-05 17:59:46

Alan at the Honda Services was awesome. Had a schedule appointment for a oil change or B1 service on my Honda Odyssey computer. Pulled right in the driveway. Within 5 minutes I had a shuttle to take me back home. Within 2 hours received a phone call stating van was done. Got a free shuttle to pick me up and pick up my car. Overall great service for my standard tune-up.

Review №199

2020-03-26 14:06:59

Rick was awesome! I pulled up rick walked out, greeted me and i was on my way. He called me with in 30 minutes to let me know my car would be done and ready for pick up at 10am. When i got there car was pulled up out front. Paid my bill he gave me my keys and i was on my way!! Great job Rick!!!!