Presentation on Map Reviews Nearby

Monticello at Southport in West Sacramento

4.3 (155) 2150 Valley Oak Ln, West Sacramento, CA 95691, United States

Categories

Apartment building
Apartment rental agency

Location on the map

West Sacramento, Yolo County, California, US

Phone: +1 916-656-0128
Site: https://monticelloatsouthpor...

Opening hours

Monday:10 AM–5 PM
Tuesday:10 AM–5 PM
Wednesday:10 AM–5 PM
Thursday:10 AM–5 PM
Friday:10 AM–5 PM
Saturday:10 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 4.3

155 Reviews for Monticello at Southport 2024:

Review №1

2024-06-25 22:45:27

The staff are very polite. I especially liked working with LaTonda and Lydia.The units are very nice. They have high ceilings and high quality kitchen appliances. The process of moving in is a bit of a list. I think a check off list would help with the process. It was a bit odd to be told several times, one more thing.The place is located in an ideal location. It is walkable to get groceries and fast food. The people here are friendly. It’s a nice place for pet owners.The parking is a bit narrow, if you have family with you, let them out first otherwise they will open the door into a pole.The area where the trash is located might be a bit of a walk. It also needs a bit of attention with the brush near it.

Review №2

2024-04-15 05:20:16

I am rating my experience at Monticello 5 stars. I recently moved here a few days ago and I have had a great experience working with Mirella Medrano. She has been amazing to work with throughout the application and move in process. Great customer service and very knowledgeable. She made the entire process super simple and it was definitely a pleasure working with her. The apartments itself is very luxurious and well-kept. Very quiet and peaceful. Looking forward to using the amenities here too at Monticello.

Review №3

2024-05-10 04:38:39

This place is a great place to be at. The new manager Lydia is amazing! She literally gave me and my family our hope back today! She deserves a raise for the way she handles business and is always welcoming, cheerful and a delight to be around. Thats it for my little rant but 11/10 would recommend and if you stay here ask for the manager Lydia! Your process would be smooth sailing!

Review №4

2024-05-02 22:35:56

Mirella at Monticello is wonderful to work with. You can tell that she actually wants to help residents and create a safe community to call home. I appreciate all of her help as I made it into my first apartment.

Review №5

2024-02-11 00:38:22

My boyfriend and I recently moved in here a couple of days ago. Mirella was the one who assisted us throughout the entire process and she was very helpful and informative! We are adjusting great so far and there haven’t been really any complaints. We love it so far!

Review №6

2024-05-08 19:43:24

Id rate 0 if I could! lived here 2 years so far & it has been a nightmare since January. There are rodents in the ceiling & the way management handles damages done by said rodents or natural disasters (huge tree fell on a unit in feb, repairs havent been made & their roof is likely leaking when it rains)awful management & refusal to compensate the hardships & fees incurred by the water damage done in my unit. My washer & dryer are still not installed, repairs are not complete & it has been 4 months. Do not move here, these people are slumlords. I myself am looking into alternatives after this incident with my facilities not being operable/no compensation for hardships caused by this.

Review №7

2024-01-20 17:48:49

This is the first place that i lived on my own since leaving the military and all i can say is that the staff here has been AMAZING! Mireya has been so helpful and her communication is top tier. Plus when i go into the office i am always greeted by her smile! 10/10 would recommend!

Review №8

2024-03-01 22:11:23

Nutella is the best!! She’s professional, patient and is genuinely concerned about the satisfaction of her tenants. I appreciate her very much. The new manager Alyssa is equally amazing! Above and beyond!

Review №9

2024-06-25 22:44:07

LaTonda Strong was so helpful and patient with us. Loved her! My mom is very excited to move in.

Review №10

2024-04-24 20:11:48

Exceptional service from Mireya Medrano! From the moment we reached out to her, she went above and beyond to ensure we found the perfect luxury apartment. Mireyas professionalism, attention to detail, and dedication were truly impressive. She listened to our needs and preferences, promptly scheduled viewings, and provided valuable insights about each property. Her knowledge of the market and negotiation skills were instrumental in securing us a fantastic deal on our dream apartment. We are incredibly grateful for Mireyas expertise and highly recommend her to anyone seeking a seamless and stress-free real estate experience. Thank you, Mireya, for making our apartment search a delightful journey.

Review №11

2024-02-01 21:37:14

Great place to call home !This is a great complex with great amenities and an amazing staff.The complex is well taken care of, and the amenities are always clean and up to date.The staff is very knowledgeable and friendly, and I appreciate that they take care of things in a timely manner.If you are thinking of living here, I definitely recommend it.

Review №12

2023-12-21 20:18:53

We don’t recommend living here. We were here just a year and they constantly tried to charge us for things we should not have been charged. When we gave our notice that we where leaving we suddenly hadn’t paid rent in months even though we had out receipts for everything. You pay for accommodations yet the whole place is shut down. The pool is closed as well as the gym and main office. There is constantly people going in and out looking into apartments and taking things yet security or staff do nothing. There was also black mold growing in the apartment which we tried to clean with bleach but it was too strong. For the price and the hassle it isn’t worth it. We have been gone now 3 months and suddenly they are claiming we never paid stuff. Just seems they want to take money out of people. Even with proof of payments they just act dumb and try to get more money from you. Also lock your cars if your there because there is constantly brake ins since they never fix the front gate and people can get in with no problem.

Review №13

2024-02-09 18:54:35

Mireya Medrano’s knowledge, experience and patient approach made this otherwise stressful event smooth and successful. Her positive attitude, efficiency and quick response to my questions made it a joy to work with her. I am extremely pleased with Mireya’s assistance throughout the application and approval process. I have found a good home.

Review №14

2024-06-15 03:13:41

Every time we had questions, they would take several days to respond to our emails or phone calls. It seems like they are heavily understaffed. Then they rejected our application without waiting for the guarantor to submit his form. Terrible management.

Review №15

2024-01-19 02:44:24

Dont rent from them. Its so trashy. Amenities are always broken or shut down or some crazy excuse why theyre not working. The entire front office has been shut down for over a year now. The gym equipment is twenty years old. Theyre running their rental office through an apartment l o l.

Review №16

2024-03-12 13:30:51

Mivella is a hero. Her customer service skills are over the top. When we came to Monticello we asked about a service that was not available at that time. She remembered our request and called when it was available. Thank you

Review №17

2023-09-05 16:00:44

I came to Mirella tired and stressed out and in a time I needed housing . She welcomed me with open arms, explained the process well, helped above and beyond her duties to get me an apartment . She really became a friend instantly and made me feel like I was at home before I was even approved yet . The apartment I call home now is beautiful. The whole team from the management to the internet guy is phenomenal, helpful, humble, and welcoming . I will never have anything but great things to say about this place, and they really came through for me at a time I needed help the most .

Review №18

2024-02-08 18:30:56

DO NOT MOVE HERE! Especially if you are a single black woman with children. You will be stalked, surveillanced, your character defamed throughout the neighborhood and businesses. You’ll have every right violated in and out your home.

Review №19

2023-10-06 18:51:17

Mireya was amazing and made our move-in process simple and easy! 5/5 for Mireya. :) She was very attentive with us and would follow up throughout the process. I love how the complex property is always maintained and clean. Maintenance staff and neighbors have been friendly. My only concern is the front entrance gate is broken but I was informed it is being worked on and should be fixed!

Review №20

2024-02-15 16:03:52

Mirella is the best! Kind, helpful, patient. She made the apartment finding process easy.

Review №21

2024-04-16 23:49:19

Mirella was a great person to work with so patient and kind 💜 thank you for helping my family and I with our smooth transition into Monticello

Review №22

2023-08-14 23:12:22

The rent is not worth what they offer.- my ac was broke for 3 months, they decided to fix it the day we moved out.- they do not care for disabled people or pregnant women.-- the amenities are always under maintenance- the one consistent staff is the rudest person Ive ever met, the rest are replaced monthly because they cant keep ppl from quiting.- The staff literally told me we can charge what we want because there arent other options in the area- staff exasperates disputes between neighbors.- The one rude staff had my husbands car towed when the plates were not expired and he moved it off the property already.- they hand out hundreds of dollars in junk fees-pest guy only comes 2x a month but you will pay for a whole month of services- they overwater the lawns during droughts so if you have any plants on your back porch get ready for them to die.- the staff takes lunch from 12-1:30 not 12-1 like they say.- even though everyone there smokes, they still try to implement no smoking so if your caught they will hand you a 3 day notice.- they have created 0 systems for terminating a lease so they will try and screw you there as well.

Review №23

2023-07-15 13:10:58

Azucena is amazing!! She helped us from the second we applied to our move in day. She is kind, easy to talk to, and very knowledgeable. Thank you Azucena for getting us our new apartment, we love it!

Review №24

2023-06-28 04:33:06

I stopped at the Monticello for a tour. I encounter Mireya, she was incredibly knowledgeable about the property and explained the process to move-in well. She’s a keeper! Made it easy and simple. Overall, the Monticello is a beautiful community and reasonable price. This community is on my top list!

Review №25

2023-03-21 17:59:42

The support of the office staff is unbelievable; Azu and Latonda specifically, went miles beyond to get us approved within the same week and moved in by the weekend. The rooms are great sized with 10ft ceilings and the amenities and kitchen/bath setup are bizarrely nice for such a reasonable price. Very happy with our choice!

Review №26

2021-03-05 13:53:59

This IS the place to live.It meets all of my needs completely. You can look long and hard for other places that cost more and / or provide less. Save your time Make your plans to move in here. You will not be disappointed.

Review №27

2021-06-26 06:46:19

I really love this complex. Ive lived here for over a year and its the best apartment Ive ever had. I feel safe, I know most of my neighbors and everyone I ever come across is very nice. The staff is great as well and they all work together to provide a beautiful and welcoming community. Danny is always very helpful when I have questions. German is quick to resolve maintenance issues. They are both super friendly as well.

Review №28

2022-09-24 20:26:53

I recently came into the Monticello office to inquire about some things. There was a representative named Phyllis there who was not only warm, inviting and bubbly, but also very knowledgeable about the property as well. She showed me around and also stated she rearranged the office space. It looked more spacious and open with light being able to come through as well. She came and made the office space just like her. Warm, inviting and light. Just like her! Shes a keeper! I know any issues I have she will be able to provide resolutions in a timely manner and that gives me peace of mind at Monticello!

Review №29

2023-11-20 22:54:35

I have contacted the property and had a great oportunity to tour their employee i believe is jara is such a great help she was so detailed and so polite we enjoyed all the great information she provided we are very excited to return to submit our application in January way to go Monticello love your services she is the best and the office staff is all welcoming go check them out

Review №30

2022-02-05 03:56:52

I had an amazing experience moving in my newly renovated unit thanks to all of the staff. My experience in particular with the maintenance was impeccable. My heat and an extensive list of minor concerns needed to be fixed and Richie Cordova was able to do an outstanding job for me! He was very punctual and proficient. All of his work went above and beyond my expectations, not to mention he cleans up very well after he works. Although I felt discomfort without my heater working, he assured me he will get everything done in a timely matter and follow up with any of my concerns. He arrived fully prepared, didnt wear dirty shoes that left a trail and was knowledgeable about the mechanics of the apartment. Great way to turn my move in from a 6 to a 10!

Review №31

2022-03-26 19:42:18

These apartments are the best, it definitely feels like home. It’s nice and bright in the apartment. The people here are very nice and everyone minds their own business. The office is wonderful and kind people. Azu helped me and my husband move in here with ease and I’m very happy with our move here. They have stuffed lion in the office that needs a name and I think they should name it Artemis 😁

Review №32

2023-06-27 23:08:06

I feel so happy to start living here, Azu was such a big help and was so amazing I am grateful to be renting from a place like this. I feel truly blessed. I would 1000% recommend living here or moving here. Thank you Azu for all you’ve done to helps get here and you are so amazing at your job!

Review №33

2022-09-22 22:58:44

It is with pleasure and confidence that I recommend Monticello apartments. I felt as if I was at a resort the palm trees alone gave it an exotic look. It was very clean and quiet the lady Who greeted me was so polite and friendly. I believe she stated her name was Fhyllis But regardless it Was an overall great experience.

Review №34

2020-09-02 15:22:53

Just recently moved into the complex and the place is fantastic! The community seems very nice. The office and the staff helped us and made the process super streamlined applied, approved, and moved in within a week. I spoke mostly with Azucena and she was fantatic! Super nice and helpful! She made us a priority which helped us alot! Danny, the other member of the staff helped us with any kind of issues we had and made our move in even better! Would recommend this lovely complex to all my friends!

Review №35

2022-01-25 18:21:52

Dumpster and trash areas heaped with filthy mattresses and furniture for weeks, entry gates broken left WIDE OPEN - no camera on same gates, homeless cruising the property 24/7, remodeled apartment lights have not functioned property for over a year, HVAC unit full of debris from dead and diseased trees

Review №36

2020-09-11 01:40:26

We recently moved into the Monticello at Southport Apartments and are very pleased with the complex, community, and support from the staff.We would like to thank Azu for her warm welcome during our initial visit and subsequent move to our new apartment. We can honestly say that one of the main reasons we decided to move to these apartments was because of Azu´s candor, professionalism, and warm attentive support. She was very prompt in following up and answering any and all questions we had about the the complex. She was also very clear and direct during the application process. Monticello at Southport is lucky to have such a dedicated employee.The community is very friendly and welcoming. We were welcomed to the complex by many people that introduced themselves as we moved in. We are very happy to be here.

Review №37

2021-05-15 20:59:22

My boyfriend and I moved into our 1st apartment together here. The newly renovated apartment is beautiful and perfect for us.. The grounds are clean, friendly neighbors, and quiet. Azu was friendly and answered all our questions (and there was a lot) to make sure the move in process was smooth/stress free..but after we moved in we had an issue with our 1st rent payment and even thought it wasnt our fault they just charged us a fee and didnt try to help us, listen to us, or make a 1 time exception for us since its our 1st apartment.Makes us feel like she was being fake nice before to just get us to move in. Very disappointed.

Review №38

2020-10-22 19:29:14

Wonderful complex! They have a constant garden/ landscape service to upkeep the place which really makes a difference. My apartment is beautifully upgraded and I LOVE IT. The management team is super friendly and here for any concerns. I worked with Azu while signing my lease and shes the sweetest person! I feel like we could be actual friends lol. Overall great community.

Review №39

2022-08-24 16:36:01

Monticello at Southport is more than an apartment, it is truly a beautiful place to call home, that might sound a little cliché but it’s the truth. Any maintenance issues you have are handled immediately. Alex the head of maintenance takes pride in his work and does a phenomenal job at keeping up the apartments maintenance. The office staff Danny and Azul are top notch, any cares or concerns you have, they are on it immediately. It’s a very nice community to live, safe for your children, an absolute beautiful apartment inside and out. Honestly I cannot say enough about Monticello if I weren’t downsizing I would never leave I truly will miss Monticello. I have only been there a year and a half and my entire family is sad to be leaving. We Love you guys, you will be missed, I wish I could give you more than five stars but that’s all it will allow me to give LOL😂😘

Review №40

2022-06-29 00:32:18

Stopped by today to tour a unit. Danny was one of the nicest and most helpful apartment office staff I have encountered. He was able to answer all of our questions, and went above and beyond with recommendations regarding fees, financing and potential upcoming units.

Review №41

2023-10-23 05:15:30

Mireya was the best! She welcomed my friends and I with a great attitude, I can’t wait to move to Monticello soon!!!10/10

Review №42

2020-12-10 19:03:46

Ive been living at Monticello at Southport for a couple months now and I love the apartment community. The grounds are beautiful, well maintained and lined with lots of trees and vegetation. The upgraded apartments are spacious and have a light, modern design. I appreciate the management and maintenance team who respond to my work order requests quickly and have a warm and friendly demeanor. Overall, this is a nice, quiet place to call home and Im happy to be a resident here!

Review №43

2020-09-06 19:01:34

Move in experience was a breeze.ACD-AZU was amazing with our paperwork she knocked it out in a DAY!, not only that but she found out we qualified for affordable rent and got us approved same day. if your looking for management that is on point and want a smooth move in experience i highly recommend Monticello. Also the new renovated apartments are beautiful and open concept.

Review №44

2021-05-18 21:41:33

Azu is amazing, she made the process super easy to get into our new apartment. Anytime I need to put in a work order I always call her at the office and she makes sure it is promptly taken care of. Its been a pleasure living here!

Review №45

2023-07-13 21:16:01

Azu is helpful. The maintenance team here is always so prudent and efficient and quickly respond to any requested services. Overall happy with my residency here thus far.

Review №46

2022-03-29 22:12:21

Have been here about 6 months and it continues to be a really nice place to be. Neighbors are welcoming and friendly. It’s pet friendly which was needed and there’s plenty of grass and space to walk my dog. Azu was great during the move in process and made me feel comfortable and informed. No complaints thus far. The apartments are spacious and comfortable which is what I was looking for.The lion 🦁 name should be Leopold Von Goldmane

Review №47

2020-09-10 18:09:16

Ive been here for over a year now and its been good so far. The apartment is spacious for my housemate and I. We both have our own bedrooms and bathrooms, which is nice. The maintenance guy has been quick to respond to any emergencies. We had a dishwasher go out one weekend and I called the emergency # and they responded that day. Very impressed! The maintenance guy is really fast in his work and responds quickly. Reason for 4 stars is that the area is a little sketch at night, with some homeless getting in and just rummaging through the garbages, but that is expected for any apartment complex in this area I suppose. Just a fair warning that it is a bit sketch at night.

Review №48

2021-02-15 17:45:16

Ive lived in the complex for over 3 months now and love it! The management team is awesome, especially Azu, she was really welcoming and helpful throughout the leasing process. Our apartment is beautifully upgraded and we love it so much!

Review №49

2022-02-15 18:04:43

Honestly,place you can call home, here they will always make you feel like your family! professionals who are highly knowledgeable and love their job.Danny is the guy who runs the show up there, always so welcoming, helpful and that contagious smile of his helps whether you’re moving in or out to keep things smooth, overall these guys know what they’re doing. I have been a vendor of theirs withCABS Heating & Air Conditioning‘s.Over five years now I have nothing but Pleasure to work with these guys and happy to give them nothing less but five stars

Review №50

2020-12-16 02:57:09

I love my Monticello at Southport apartment, staff, community, and the location. The office team are knowledgeable, answered all of my many questions (smile), and most of all... they are friendly. Awesome team! The apartment is kid and pet friendly. Besides the staff winning me over, the location is close to downtown where I work, grocery stores and shopping!

Review №51

2021-10-07 18:10:58

This has been a lovely place to call home. Since Daniel has taken over as the Community Director I have noticed a drastic change in proactive service around the grounds. Also, when placing service requests the maintenance team handles the request in a timely manner. Keep up the great work and way to keep your team motivated.The manner that this management team and maintenance team handled and continues to handle the Covid epidemic has been professional and comfort inducing. Thank you again for making this a community to enjoy and call home.

Review №52

2021-06-01 17:30:17

I’ve lived here for a year now, and am intending to stay for several more. The location is quiet, with easy access to food, groceries, and is just a couple minutes from downtown. The staff are very kind and accommodating, there is an abundance of parking, a pool, and in-unit laundry. I would absolutely recommend Montecello to a friend, and am very happy with the complex thus far!

Review №53

2022-03-26 19:26:39

I love these apartments, feels like home. No one bothers you and minds their own business or waves and says “hello”. Azu made the move really easy, she answered every single question I had and not just her, the entire office is nice and will greet you kindly. They have this stuffed lion at the office which needs a name. I had a stuffed lion when I was 4 that looks just like the one at the office. I’m thinking they should name it “Leonidas”

Review №54

2021-10-03 02:27:18

We moved across country without ever seeing the location and we could not have been more pleasantly surprised! All of the staff, including the property manager are always so kind. The apartments are clean and modern and the property itself is beautiful!

Review №55

2015-11-30 20:36:28

Every complex has its issues, you will not find one that doesnt, but these apartments are very nice. Every repair has been done immediately and tremendous follow up as well. There is always a chance no matter where you move that you may have a less than considerate neighbor. I did have that issue, went to the office and it was handled. I have not had any security issues or car break ins etc. The Leasing office staff have always been exceptionally responsive, courteous and kind. The previous google review that keeps coming up is from several years ago, I have lived here for a year and 4 months.

Review №56

2020-07-15 05:47:17

Extremely helpful and friendly staff. Danny has been of amazing assistance, very responsive and patient. He provided a thorough tour of various units that Ive been interested in and was able to answer every question that came up. Danny worked with me through majority of my inquiry, but Azucena was also very helpful and attentive. Ive never had any issues with unanswered correspondence with Monticello, and I highly recommend this property!

Review №57

2020-09-05 17:26:51

Azu, you were so incredibly helpful, empathetic, and practical with our situation with our leasing application and approval. Not only did she give us helpful hints and advice in regards to vendors and moving, she was also incredibly detail oriented and clear. Rock on and it’s almost happy moving day. Thank you!!

Review №58

2018-11-06 02:59:27

The apartment complex is located 5-10 minutes away from Downtown Sacramento and the major freeways. It used to be a quiet place but it can get loud depending on your neighbors. Other than that it is a very convenient place. I did not experience any security issues or car break in’s. All repairs were taken care of except the issue with outside lights that do not function properly. The leasing office staff were responsive.I lived there for 3 years. I spent less time at home. I always cleaned my place and did not wear outside shoes in the apartment. Before I moved out, I cleaned the apartment with a help of a friend who is a professional cleaner. I left the place in a better condition than how it looked when I moved in. I was surprised to see that they deducted a lot of unnecessary charges from my deposit. However, I did receive a good pre-move out inspection report 2 weeks prior to my departure. I was not present during the final inspection. I would recommend every tenant to conduct a final walkthrough with the staff the day they move out of the apartment. Otherwise, they will try to take money out of your deposit.

Review №59

2020-07-09 20:30:06

Monticello has been a great place to live for us. The staff is very accommodating in helping us postpone our rent due to unemployment during Covid and has always been helpful with any issues weve had the last few years. Everything is pretty well maintained and tidy. Overall, if you have to rent in West Sac, this is an excellent choice.

Review №60

2023-04-26 23:56:02

What great Community and Property! Azu & Emily we’re welcoming and hospitable! They both made it the best Pretzel 🥨 Day ever!

Review №61

2021-01-25 18:08:59

This is a great community! The grounds are clean and well maintained. The landscaping looks great and the lush greenery is beautiful. The office staff are always friendly and helpful. And I like the layouts for the units, very spacious.

Review №62

2021-03-15 23:41:41

Last week I called Monticello at Southport for rental information, although I was not able to go in for a tour at this time, the staff was so friendly and helpful that Im excited to become a part of their community when it comes time for me to move. Not only were they friendly on the phone, they also emailed me a virtual tour and details of what would be required to hold and rent my new home on line. Thank you Monticello...I will be happy to call you home in a few months. LB

Review №63

2021-06-04 23:32:30

By far the worst service I’ve ever experienced at an apartment complex. This place requires you to put down the deposit when you apply, and while they are processing your application if you accept an offer for another location, you have to forfeit your deposit. For that reason, we didn’t apply elsewhere. Monticello took AN ENTIRE MONTH to process the application, and every time we called, we were given excuses. No one apologized, employees continually lied to us, and no one cares if they wasted a bunch of your time as long as they are making money. If you need to move somewhere quickly or if you need to have options, do not apply here. Another thing to note for the Google reviews of this place, there are a lot of “people” who left 5 star reviews with a generic response, they have no photo, and they only have ever completed 1 Google review which is for Monticello. Seems like a good way to bump up poor ratings. 🤔

Review №64

2018-10-21 23:10:27

I was really disappointed because i was told when i called, by the lady who went by Lauren, that there were a few affordable units available. So we set up an appointment for me to do a tour. It was on the day of my grand daughters birthday party in the bay area.After missing my grand daughters birthday party that day; when we get back from doing the tour at the office, she tells me that the only affordable unit was $1754.00! I was in disbelief that was her quote because i was assured that it there were a few affordable units available. She said there must have been a mistake and didnt know why it was listed at that price. So instead of looking further into it she just brushed it off. I wasnt expecting that type of response. It made me feel like I wasnt valued as an individual because of the lack of empathy that was demonstrated. I dont know if what happened is a norm or not, but i know i was highly disappointed in the whole situation and how it was handled. If I was told in the beginning there were no affordable units available i wouldnt have wasted my time doing a tour and missing my grand daughters party. I was hoping i could have had the opportunity to get an affordable unit.

Review №65

2022-04-19 05:18:23

I’d like to provide you with some feedback I’m struggling to work with Property. You will be dissatisfied! although I’ve attempted to ask what I would assume are normal leasing questions it like pulling teeth! They either talks over me, does not answer my emails, call my work to leave VM still no answers to general questions. They do this on weekends when I’m not there. Today I left a voicemail asking Brii leasing agent to call me back then I emailed and cc’d manager this finally got her attention. I have to be honest this really has been the single most DIFFICULT onboarding experience entire life. Frankly, I’m afraid of the service that they will provide or the things that they have the power to do once I live at Montecello at southport. Manager seems nice professional & responsive, I’m really trying to focus on the big picture but feel like my leasing agent has a problem either with me or has difficulty performing the duties associated with the job. I find that unfortunate and would prefer that my file be handled by someone else… I asked about the age of carpet the answer * they want me to basically pay more $$. Stay away until they get it together !Sample of me begging for answers before a 3k mile relocation!!!!Email 2. 4/18I just realized Ive been trying to figure out these patio questions for 6 days! Listen, I need to know what I’m allowed to keep on this open patio. I’m a little frustrated with your complete disregard, but I’ll provide feedback at another time.I sent a 2nd email asking if I am allowed to have patio furniture, planters, privacy screen or cabana and lights on my patio. Need a response today I’m trying to sell what I cant use so I’m not wasting money moving items I can’t use. I hope that makes sense. Please respond in writing.Sent from my iPhoneEmail 1 ***** TOTALLY IGNOREDDate: April 9, 2022 at 5:26:03 PM EDTHey Brii,Does the patio in my unit look like this, Meaning open? Im selling furniture so just trying to figure out what to get rid of image003.jpgThis message was delivered because the content filter score did not exceed your filter level.

Review №66

2023-09-02 20:19:23

Went in to ask for application and young lady that was there her name is Mierya was very helpful and detail about everything good communication skill and not only that greeted right away and help, best part so funny has the same last name as me.

Review №67

2021-03-11 21:27:59

Azu was a pleasure to work with and helped me through the process of becoming a tenant! Property is clean & modern. Any and all concerns were handled/addressed on the spot. Pet friendly is a huge plus! Thank you for making this a easy transition Azu!

Review №68

2022-10-18 21:10:54

I live here for 5 years never late on my rent. During covid they raised the by almost 300 dollars and told me to either sign or leave. Now they are pulling a scam of paying the deposit at the application process then making you jump through hoops so you opt out and they get to keep your deposit. Management went downhill!! Save yourself the headache and go to the savanahs

Review №69

2021-04-12 18:05:01

Hello there! I’ve been apartment hunting for sometime, and thought I’d leave a review because the short conversation I had with one of the property management team was extremely helpful and nice. Unfortunately, the complex wasn’t in budget but I appreciate friendliness Valarie had. Hopefully in the near future I can sign a lease!

Review №70

2021-06-04 23:16:21

This complex obviously lacks appropriate customer service skills, professionalism, and basic courtesy to give applicants a simple update as they took literally an entire month to process our rental application. They did not care at all about wasting our time. Each time we called the office to follow up on our application after weeks had passed, they kept saying they’d call us back the next day with an update but they never did. Instead they gave us different excuses each time we called, my favorite one which was their compliance director being on vacation and unable to process our background checks 🤨 (yet they never once informed this to us when we first applied and in general is super unprofessional). After a whole month of waiting (and a whole month of us not being able to apply elsewhere because we had already put down a deposit), they denied our application and refunded our deposit via a check in the mail, which took at least another two weeks. They didn’t want to refund our application fees for all of the inconvenience either. Overall, this complex is a joke of an establishment. Btw, don’t be fooled by the reviews on google, check Yelp also!

Review №71

2018-01-13 20:40:35

Its a really quiet apartment complex, aside from road noise. Its right next to a very busy road, so its to be expected. Thankfully there was no neighbor noise, or other unwanted external noise.I lived here with my dad for a little while, and it was a really cozy apartment. The units are really comfortable, and feel more like a small house than an apartment. The bedrooms are really spacious. High ceilings. In unit washing/drying units. Plenty of storage. They also had storage units on site.The AC/heating units do a wonderful job of cooling and warming the units, which is really nice in summer. It helps that the apartments are fairly new.They had a pool and a club house. The pool table was a nice touch.CONS: It is a little pricier for what you get, and you have to pay for your designated parking spot. It is not provided with the rent. Someone always parked in my spot, and it was always a hassle to try and use it.All in all, one of the best complexes Ive lived in.

Review №72

2021-12-23 21:47:44

Living here has been a good experience. My service requests are answered and resolved quickly. As far as staff, I have most often interacted with Brii and Richard who have provided great, courteous service.

Review №73

2022-06-05 05:51:17

Very good place for living! Calm and friendly community. There are many young families with kids as we are. We are so happy to live close to good stores and down town Sacramento. ❤️

Review №74

2020-09-15 16:41:07

My first encounter here was very welcoming. Azu made a point to follow up with me and thank me for coming in which is not a common practice for other properties. The customer service here is outstanding!

Review №75

2020-01-08 08:25:30

This is absolutely a beautiful place o be blessed to reside. I rented a 2 bedroom unit with a breathtaking view. Peaceful. The residents are very friendly. Ashley is a very pesonable, beautiful sprit manager. She make you feel like family. Azus is also amazing. I would give this place a 10.

Review №76

2020-06-23 23:52:00

I called in a few days ago to asked about how much was rent and what amenities the apartment offered. The phone was answer by a very nice lady named Azucena. She was very nice, curteis, and full of information about the property. She was able to answer all my questions and concerns. I will definitely be calling back to schedule a tour.

Review №77

2018-12-07 20:44:52

On the surface Monticello at Southport is an attractive and luxurious complex of affordable apartment homes. After actually moving in you find out quickly that it is mainly surface cosmetics. Since moving in here last year our refrigerator has went out, stove/oven is constantly falling apart, and the smoke alarms will go off if you merely scramble some eggs. This is by far the worst renting experience I have ever had an I have rented homes all across the United States since 2003. One of our most recent terrible experiences took place immediately after Thanksgiving, our Refrigerator went out and it took them so long to replace that we lost all our food, when complaining about this we received no response. Secondarily we had our vehicles vandalized with stickers by their staff, and when they were confronted by it I had to get in a heated debate pertaining to my property rights. Third the person who works the office Marissa is apathetic, contradictory, and rude. We had our financial information stolen, after my backpack was stolen from my van in their complex, and due to this theft our rent was late as we had to wait for reimbursement from the bank and etc during this horrible time they threatened us with eviction, and had no care for our issue that happened due to their unsecure complex. Speaking of unsecure complex I had a road bike (urban racing bicycle) stolen fro my back patio in the middle of the day, and when we reported it they did nothing and didnt care. The back gate at night is almost always wide open, why even have the gates at that point and security which allegedly patrols the complex is never insight. Marrissa who lives at the complex loves to come down on you for any and every rule but doesnt follow them herself, especially pertaining to the club house/pool area back in June she was observed in the pool area with a large party, drinks, and a bluetooth audio device streaming loud and profane music in the pool area. She will come down on you if your porch is dirty but break basically every rule in the pool area. Every month at this complex is stressful and like walking on eggshells, and when I asked for a district managers email to complain, she never provided it. Unless you have no choice, just dont live here its miserable.

Review №78

2022-03-25 02:27:56

Being able to just about do everything by phone and email, not having to take a day off work to meet with #Brii Brown @ Monticello At Southport, and walk into my awesome residence, was by far the best experience I have had renting.Thank you Brii, for your professionalism and help with everything.

Review №79

2020-11-06 19:37:40

Beautiful place! Smoothest move in Ive ever had and some of the nicest people I’ve ever met! Azucena was incredibly helpful and made my move in process very easy even when I was working out of town.

Review №80

2020-10-23 17:09:49

This complex/company does NOT PAY ITS BILLS. We were hired vendors to paint and clean units renovated and non renovated. We have repeatedly reached out to Danny and spoke with Gloria on multiple occasions, and resubmitted invoices via email, quickbooks, and paper to this complex per her request and have still NOT been paid for services provided dating back to March 2020. Not only that, but our equipment and supplies were stolen from units and their maintenance garage also when someone apparently broke into their maintenance supply garage and loaded up a uhaul truck with all of their tools and equipment as well. There was appliances being stolen from units the maintenance golf cart was stolen. And full on tree fell on my car and the carport that it was parked under while I was there cleaning a unit. This complex isnt safe and they dont pay their bills.

Review №81

2023-02-19 04:20:08

I’ve been in search of a place to call home and this place was just beautiful,, i was helped by phyllis in the best way possible. if i don’t move here she did a excellent job working with me and showing me the residence.

Review №82

2020-07-01 23:14:34

Move in experience was a breeze. The staff was always more than willing to meet my request. Azu is always quick to respond, happy to help, and always seems to go the extra mile for her tenants.

Review №83

2018-08-16 04:51:35

Never received a phone call or email after at least 3 attempts. Lousy service when I needed more info and wish they had more respect for getting back to people after 2 plus weeks of emails and voice messages. Good news is we are closing on our new house and wont have to deal with morons like this as I was going to have an Ocelot and baby wild animals for pets to sneak in here too. Also dont waste money on extra rent with these scummy people

Review №84

2021-02-22 18:25:24

I am so thankful/grateful to all the staffs, Brianna,Azu,Danny, Alex of Monticello at Southport, Especially Brianna who help make my move smooth and easy even with the covid19 situation. Kudos to Monticello staffs for their professionalism.I love the beautiful landscape, clean and spacious unit. This is what home is all about.

Review №85

2020-02-26 01:14:13

Can someone please answer the phone? I have called several times, left messages and never heard back. I lived here in 2016-2017. They left an eviction on my credit report. I was never evicted. When I did leave the apartment there was mold due to leaking windows and an infestation of flies due to rotting wood around other window windows.

Review №86

2019-05-31 16:03:55

After visiting their sister property, I stopped in to take a tour. The sign said they were doing a tour with another potential resident. Several people came in and out and were really frustrated that no one was in the office. I waited 30 minutes, and started hearing giggling from the closed and locked manager door, odd because I had heard nothing for the first 30 mins! Never will come back and shows a lack of respect!

Review №87

2019-07-29 06:51:44

I currently live in these units and my Air Conditioning has been out for 2 weeks. No phone calls have been made to my self or my roommate upon the steps being taken to fix the issue but on top of that they were going to let us go with out Air conditioning until it was fixed during the hottest time of the year and had no sympathy for the situation. Then once we got angry and said something to management they offered a portable ac unit that they duct taped the flex hose to the window to try and seal it.. then come to find out that portable unit only cools down 200-800 square ft rooms they expect it to cool an 1300sqft apartment!? So when we asked maintenance for another unit due to the one we had not being able to cool the home to a livable temperature they’re response was “that isn’t enough for you” well of course it isn’t enough! It’s still 84in my upstairs apartment after running that damn portable ac unit all day! Very poor use of management and extremely low professionalism from office and maintenance worker who’s name I don’t know but will be pointing out to corporate. They charge me 1800 a month to live here and they take my money without hesitation and expect it to be in hand every first of month now when I want my god damn ac fixed I have to wait two weeks and bug people who don’t even know how to work on the damn things to only be told that it needs to be replaced!

Review №88

2021-05-06 04:59:29

Horrible Rude !I had an appointment at Monticello Apts Today I was responding to there Craigslist post for 1 bedroom for $864 I emailed them then called made an appointment to see an Apt I arrived at 1 pm The agent was polite and nice till I mentioned the low price Apt she then got a way different attitude she blew me out of there refused to even show me an Apt and stated we rarely have these low income Apts available and there gone the first person basically telling me to get lost ! Rude made me feel low because I cant afford there $1800 a month rent equivalent to a $350000 Mortgage Huh ! The pool is not really clean eek not located in good area as well the location is Sub Par not really Southport ! Also be sure to look around the area see if you like the people walking around go by 1 block away 7/11 Omg you wont want to move here. Try Roseville or Folsom for upscale at that price huh $1800 for semi hood.Tracy.

Review №89

2021-03-15 22:45:51

This is a beautiful property with amazing units. The renovations are very modern and the kitchen is BEAUTIFUL!!! Full size washer/dryer. Couldnt be happier here!

Review №90

2021-08-20 01:10:59

Love this beautiful apartment complex and the staff… AMAZING! Azu really goes above and beyond when helping my roommate Julissa and I! Definitely recommend! (:

Review №91

2024-06-07 03:28:53

Misleading ads that say rent is around $1,100

Review №92

2021-03-15 22:44:13

I moved in a couple months ago and love it! The staff are friendly, professional, and care for their residents. Plus the location is great! (close to nugget, target, and a a great pub!)

Review №93

2022-02-06 07:06:11

Azu and Bri are wonderful and always helpful when I need something. As far as price, the price you pay here will only get you a studio downtown. I appreciate having plenty of space for what I pay.

Review №94

2022-04-06 05:40:40

Wonderful staff! Azu and Alex make living here feel like a vacation. It truly does feel like resort living, as they advertise it.

Review №95

2021-09-19 09:22:41

Brii was an absolute sweetheart, so very nice and very professional. Loved the club house. I can hardly wait till I can come and live there.

Review №96

2021-07-03 15:42:28

Just moved in a couple of days ago :D Overall super happy with the shape of the apartment, and my roommate and I have greatly appreciated the attentiveness of the management so far!

Review №97

2022-09-23 23:04:53

Phyllis in the office was wonderful!! Answered all my questions made me feel like this was a place I’d want to live. Excellent service from the WHOLE team and beautiful complex

Review №98

2021-12-23 20:10:21

Azu was great and I could always reach her with any questions I had. She was always so helpful. I now have a 2x2 and it’s great.

Review №99

2022-03-19 15:15:26

I have been here for almost year and the complex is clean and well taken care of. The office staff are friendly and very prompt at assisting with any issues. The area is pretty quiet as well.

Review №100

2021-07-30 19:10:42

The front team (Valerie & Azu) are awesome. You guys make it effortless and have answered all my questions. Good luck Valerie in your ventures and thank you again 🙏

Review №101

2022-03-08 19:28:05

Brii was an amazing showing us around the complex and answered all of our questions for the complex and the unit. She was friendly and very thorough. Thanks brii!

Review №102

2020-02-24 22:50:47

Ashley and Azu could not be more professional and patient. The whole experience was so easy. Their one bedroom floor plan is incredible.

Review №103

2021-03-17 00:06:46

Azucena and Valerie were great. My mom and i think we found the right place. The apartments are very beautiful outside and in.

Review №104

2020-06-23 20:57:51

Azu & Bri were very helpful. Even though there wasn’t any current apartment availability they were still very accommodating and gave wonderful tips to help me find an apartment.

Review №105

2021-04-08 03:35:36

I’m moving from Vegas and I spoke with Val who was very helpful through my application process! I didn’t get a chance to take a tour, but she sent me a virtual tour and I loved it!

Review №106

2021-02-04 14:51:51

Azu and Danny made the application process super easy, and the complex couldn’t be nicer. Really enjoy the easy access to the barge canal, nice walking area!

Review №107

2020-02-27 18:13:25

Great place to live, minutes to everything, I like the fact that when ever I have a issue with anything in my unit, Ashley ( the community director) treats it like it was her familys issue, Thank you Ashley, and when shes not available, Azucenda ( the assistant community director) is always willing to help with any issues I have and gets on it asap, the maintenance guys are awesome and friendly also, thanks for putting up with me, I get a little grouchy sometimes but you never take it personally.

Review №108

2021-07-26 21:58:22

Went here to visit family. It feels super safe, and had a friendly environment all around. Overall, seemed like a great place to reside.

Review №109

2021-07-28 04:07:30

Gema is the best house keeper in all of Sacramento! She left my apartment sparkling clean!

Review №110

2021-11-12 20:34:59

They took deposit from us and then they said they don’t have availability. They never returned my deposit. Really disappointed.I emailed you back the details of my issue. Hopefully you can help to resolve it.

Review №111

2023-07-07 23:25:05

Move in process was quick and easy to do online. Azu and the staff were super helpful. A+

Review №112

2021-10-06 22:28:48

Azu was such a great help! I love the grounds, and lots of parking spaces. They even had a little park in the complex.

Review №113

2021-03-16 06:31:33

Quiet, pet friendly and in a good area what more could you ask for! This is a perfect little gem in West sacramento. I would definitely recommend this complex to anyone searching.

Review №114

2021-05-22 21:26:59

What a great community and team! The move in process was seamless and the apartment is amazing. Beautifully renovated and a ton of space!

Review №115

2021-03-22 22:16:46

Alex was fast and efficient with minor repairs. Montecello is lucky to have such a knowledgeable maintenance crew.

Review №116

2020-03-31 03:38:33

Was living here a year ago with my father nothing but anxiety with the car break ins right next to or two cars down from our own car, the only thing that i would say as a redeeming quality of this place is the occasional wild turkey just wander around

Review №117

2021-03-15 22:43:37

I couldnt be more pleased with my new apartment. This place is the best if youre looking for an updated, clean, and pet friendly complex.

Review №118

2021-04-08 03:30:18

Nice place! I spoke with a Valerie and she was very helpful. The community is also pet friendly, which was neat.

Review №119

2021-01-24 01:26:07

This is a great place to call home. Friendly staff, clean property and random sightings of wild turkeys 🦃. What more do you need?

Review №120

2021-07-27 22:03:22

Amazing community with a very helpful staff. The area is beautiful, and the grounds are always very well kept. Would recommend 100/100!

Review №121

2019-10-21 23:45:04

Worst complex I have ever lived in (17 years experience). Bad and not responsive management, run down amenities, and maintenance takes forever.They even dont care when dogs get in the pool.

Review №122

2023-09-01 22:31:35

Alyssa and Azu are amazing and wonderful peopleAlyssa and Azu are amazing and wonderful❤️❤️❤️❤️❤️

Review №123

2020-06-23 23:57:58

I want to give this place a 10 I called a few days ago to inquire info about the property. They had suck great customer service the lady that help me was so knowledgeable. Thanks Azucena!

Review №124

2020-12-15 01:51:44

I moved in a few months ago and love it here! The staff here are all fantastic and go above and beyond for us residents.

Review №125

2021-05-14 04:10:37

The office staff is great! Azu, Valerie, and Danny were very nice and helpful.

Review №126

2021-10-15 20:33:53

Loved living at Monticello Southport great location and Community Director with the amazing staff really go above and beyond with customer service.

Review №127

2021-05-22 19:18:37

This property and the staff are amazing! I love my apartment and new community!

Review №128

2022-01-11 20:06:25

These Googles reviews do not do this place justice if you want the real reviews look it up on yelp! Because this is definitely not above four stars!

Review №129

2020-10-10 17:06:34

Came in for a tour this morning Azu and Bree were extremely welcoming, friendly and helpful!

Review №130

2021-07-26 21:52:47

Eautiful Apartments with quick maintenance response. Overall a great place to live!

Review №131

2021-06-23 20:53:53

I would like to thank Herman for his timely response to a few issues in my apartment!!

Review №132

2021-05-22 22:16:36

Great community at a great price! Love my new unit!!!

Review №133

2022-03-04 21:28:56

Staff was wonderful, very helpful, and motivating, we love your team

Review №134

2021-06-19 22:19:33

Azu is the best! Alex is always so helpful! Love this place!

Review №135

2023-03-17 20:39:09

Great quiet, friendly community. Love living here.

Review №136

2023-03-17 20:41:44

We recently moved In and absolutely love it!

Review №137

2021-05-28 22:24:40

Beautiful place to live and great management! Highly recommend

Review №138

2021-07-30 19:52:30

Love this place Alex and Azu are amazing...100% recommend.

Review №139

2021-05-14 03:37:28

Very nice community. Office staff was very helpful!

Review №140

2021-02-13 17:40:06

An amazing place to live with incredible staff. Thank you everything!

Review №141

2024-05-02 16:26:26

Best in town

Review №142

2020-09-10 17:27:48

Hi I would just like to say thank you to azu for all her help.

Review №143

2021-05-13 18:09:25

They’re the best! Love this place!

Review №144

2021-03-16 02:51:12

Great place to live, pet friendly

Review №145

2020-11-25 10:47:21

Not very low income friendly.

Review №146

2022-03-02 23:53:44

The lion should be named…..Zeus!!!

Review №147

2022-02-20 02:22:31

Great

Review №148

2019-10-23 16:13:48

Treat neighbors unfairly.

Review №149

2019-07-15 18:05:31

Service not good

Review №150

2019-10-05 08:59:22

Staff is horrible

Review №151

2020-08-31 21:17:26

Bad office

Review №152

2023-12-25 21:38:05

Stay away from these properties, they are very friendly at first, they help you get into a unit, I lived there for almost a year, the maintenance is terrible, the garbage containers are always full, they ignore your emails and when you go to the office they attend to you, but it seems that they just ignore, when I told them that I would be leaving I received an email that I owed $600 dollars in utilities, but it does not specify anything, if every month I was punctual with my payments. Although sometimes it seemed like they raised the rent every 3 months, which in the end raised me almost $300 dollars. So no, I dont recommend it. They are very kind, but only for the benefit!

Review №153

2021-08-06 22:45:35

Miss Azu was a great help in finding a new place to rent. Azu was kind, respectful, and an incredible professional. she was able to explain the different options Monticello offers, but unfortunately my timeline didnt fit availability. Im moving from Southern California and the transition is scary, but Azu was just amazing. Be sure to talk to her if you have questions.

Review №154

2021-05-14 03:44:00

I was looking for a one-bedroom apartment but they didnt have anything available. The girl Azu was very kind and helped me by answering all my questions.

Review №155

2020-07-17 15:18:06

I wanted to let you know that you have a great receptionist. Azucena helped me with all the questions I had. Thank you