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Monteros Heating and Air in Mountain View

5 (59) 809 Cuesta Dr, Mountain View, CA 94040, United States

Categories

HVAC contractor

Location on the map

Mountain View, Santa Clara County, California, US

Phone: +1 650-964-4030
Site: http://monteroshvac.com/

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 5

59 Reviews for Monteros Heating and Air 2024:

Review №1

2023-10-06 19:32:02

My mom is 88 years young and during one of the heat waves this past summer her air conditioning went out. The rep on the phone was so concerned she reached out to the owner of the company to see what could be done. Claudio came out that day as his last call and was able to replace a part that was leaking and refill with coolant. We were all able to sleep better knowing my mom would be OK. Thank you again

Review №2

2019-07-17 15:28:08

Claudio, Rodney, Brian my whole team worked well together to get a complicated installation up and running! Thank you so much for introducing me to Mini Splits, they were the perfect solution for my homes needs!

Review №3

2019-08-20 23:01:04

Monteros Air was able to send a technician out the day after I called. Luckily for me, I only had a blown start-up capacitor, so it was a quick, easy fix. My technician Alex was friendly, efficient, and well-spoken. He used his multimeter to show me the difference in functionality between the new and old capacitors and pointed out the physical differences between them. I felt very confident in his knowledge and performance, and 45 minutes later my AC was working fine again.

Review №4

2019-07-31 02:54:45

Really appreciated the friendly and professional service. They were right on time and found a solution quickly at a very reasonable cost. we were thinking we might need new air conditioning and were pleasantly surprised not only that we didn’t but that we weren’t pressured in that direction. Michelle in the office was really efficient in sending texts and updates and Claudio was very helpful. He had the part in his truck even for our older air conditioner so we didn’t have to wait. Would definitely recommend.

Review №5

2021-01-10 04:54:18

They did a great job! Professional, good quality repairs, and a reasonable price. I have a floor furnace that other HVAC companies refused to service. Monteros was ready to fix it, was responsive, and did everything to the highest standards. Im super happy and will use them again.

Review №6

2018-10-28 17:58:16

Alex from Monteros was awesome. He arrived on time and efficiently troubleshooted and repaired our furnace. He was also very helpful in sharing information- we learned a lot about how our furnace works. All this was done with a fair and reasonable price. I would highly recommend this service.

Review №7

2019-08-23 18:47:28

My AC was not working. My insurance company sent this AC company to fix it. Part of service was not covered by insurance so I had to pay it. I was reluctant to accept their service and I asked some of my friends. Then I think the insurance company chose this AC company and good reviews so I accepted their repair service. They fixed and Claudio gave me the price adjustment due to working hours. I am really impressed that thay work with quality and with reasonable price, not just try to overcharge customers. And they are really on time. I will do business with this AC company and will recommend to my friends. Thank you, Claudio.

Review №8

2016-06-21 23:02:11

After a termite inspection, our furnace in the attic would not start. I called Monteros and spoke to Claudio. He was very professional and let me know that this can typically get solved very easily. He said that there is a power switch in the attic and possibly the inspector turned it off by accident. His honesty was refreshing.Instead of relying on my ignorance and setting up an appointment to inspect the problem (then simply turning on the switch) and charging for the inspection, he was honest and gave me free advice.I thanked him and told him that I would look to see if the switch was off, and call him back if the problem persisted. I also mentioned that I did not have a ladder so that Ill have to get one first. When Claudio heard this, he asked if I was in the area and offered to drop by with his ladder after he finishes his current job.When Claudio arrived, the furnace turned on! I guess there were no issues after all. Or maybe it was his magic touch. In any event, we are very grateful for his assistance, and his service. He also did not charge us for coming to our place.I highly recommend Claudio and Monteros Heating & Air! He is honest and provides excellent service.

Review №9

2019-04-25 22:23:23

This company is the best! They are professional and courteous and they understand the workings of heating and air conditioning inside and out. Whenever they have come to my house, they quickly repaired whatever was wrong and charged a reasonable fee. One time, they fixed my problem for free! I was completely delighted. I recommend Monteros Heating and Air 100%.

Review №10

2020-12-30 23:08:20

I was super impressed with Alex from Monteros Heating & Air. He is clearly very knowledgeable about heating systems and had no difficulty diagnosing and fixing our problem in short order. In addition to being expert and thorough, hes easy-going and friendly. Really happy with the service overall.

Review №11

2019-01-31 01:53:55

We had our furnace repaired today and are very happy with the service from Monteros heating and air! Their response was immediate and the job quickly completed in a professional and friendly way for a fair price. I am delighted to write this five star review.

Review №12

2018-01-30 03:40:15

Claudio is extremely knowledgeable about all things heating & air!I was searching Yelp for someone who could provide me with a zoning system quote. I utilized Yelps Get a Quote feature and received a response within a few minutes. While Claudio provided an basic scaled quote, he indicated he needed to perform a visual inspection for an accurate quote. Since he offered a free quote, I called his office and scheduled an appointment with Michelle, who was very friendly and accommodating with my schedule.Claudio arrived on time and quickly began his assessment. He also asked me why I wanted a zoning system and offered a very insightful understanding of how the system works and expectations. Additionally, his quoted price is thus far, the best received to date.He’s an ultimate professional whos very courteous and kind. I will hire his company for my zoning system placement.I highly recommend you consider his company!

Review №13

2019-02-08 22:20:30

The Best! We have owned a business for the last year and a half and have had to call out Monteros Heating and Air several times and they are very responsive and do excellent work. There’s no doubt that we will be long time clients of theirs! Thank you Michele and Claudio for the great service.

Review №14

2018-11-30 18:14:46

We just moved into a house that needed two ancient gas wall heaters replaced.Michelle, Claudio, Rodney were all super courteous and prompt! From the best quote (Michelle) to inspection (Claudio) to start of installation (Rodney) in just 24 hours!! They answered ton of questions and provided ample details. Claudio even provided solutions and estimates for new AC installs. Finally, Rodney handled the existing hackjob that caused tons of extra work with a strong can do attitude.Competitors were talking about installs of more than a week out and charging much more.

Review №15

2019-04-26 03:37:02

Very prompt, diagnosed the issue right away and reasonably priced. They were able to give me an appointment the next day and this was in the middle of a heatwave. The technician was nice and even gave me a crash course in air conditioning 101. Would definitely recommend this company over all others.

Review №16

2019-12-12 23:18:09

This is the second time that I have used Monteros. In the summertime, my air conditioner stopped working and yesterday my thermostat was unresponsive and heat would not turn on. They are very professional and managed to schedule me into a very busy schedule. Excellent value. I would recommend them for all your heating and cooling needs.

Review №17

2019-09-05 15:30:46

Our AC went out during a hot spell. Tried the folks who installed the system but didn’t get a call back. Tried another firm... booked for weeks. Luckily I called Monteros. Alex cane out the next day, fixed it in an hour, was super nice, and now we have AC. My Mom happened to be there and made s point of getting the company’s Number. Also, Monteros sent both email and text ahead of appt so you knew it was on their books and sent a text letting me know that Alex was on his way (even though he was on tome). The whole experience was efficient, effective, professional, and friendly. Super happy to know Monteros is there when we need hvac help!!

Review №18

2019-08-08 01:05:12

We have been very impressed with the high level of courtesy, honesty, and value provided by Claudio and his staff at Monteros Heating and Air. My wife and I will certainly call him again when our Air Conditioning system needs maintenance or repair. Thank you, Claudio

Review №19

2019-03-14 20:04:15

I am very happy with the service. Claudio the owner came and inspected my heater that would shut off frequently. He diagnosed the problem to be a faulty sensor, and replaced it the same day for $156. He is very honest and knowledgeable, and the price is very reasonable.A previous HVAC company misdiagnosed the problem and quoted $500 for fixing or $4000 for replacing the furnace!!

Review №20

2019-05-01 17:56:46

These guys are great! They did everything in their power to get the issue fixed and were very responsive in the process. Ive had this issue with my AC for the longest time and another vendor had no clue what was wrong with it. These guys came in and identified the issue quickly and came up with solutions to address it!

Review №21

2017-12-11 06:19:40

I highly recommend Monteros Heating & Air. My furnace started making a loud knocking noise at startup, and Claudio was able to come out to visit my house on the same business day as my initial call. He helped me to debug what was going on with my furnace, and he figured out that my newly installed thermostat was configured to control the fan instead of leaving that to the HVAC unit. The fix was simply changing this setting.He also explained why this setting was causing the noise, and I now have a better understanding how my furnace works. He also refused to accept any payment for this consultation, despite having taken the time to drive to my house at the end of his workday. Thank you Claudio and Monteros Heating and Air for helping me resolve this issue very quickly!

Review №22

2018-01-04 21:04:19

My furnace was not working and my grandpa had used sears all his life so I called sears to come out and repair it. It cost $60 for him to just come out. When the sears guy got to my house he looked at the furnace (which is old) for about 10mins and told me it would be hard to fix it, but that he would have to make a call. He went to his car and made the call, only to come back to tell me it was too old to fix. The part that needed to be replaced was not available anymore. Not knowing anything about furnaces I just agreed. I was told I needed a new furnace and the sears guy came over to quote me on a new one. I wanted a second opinion so I called Monteros, and asked if he could come by and quote me on a new furnace as well. Appointment set he came over and I explained my problem, he was there to quote me but he spent time attempting to fix it instead of trying to get me to buy a new one. Within 1 hour he had it working again, and suggested that the part that was not working 100% could be replaced if he could find it. I agreed and he made the call, finding the part. Waited for the part to arrive and he installed it. Now I can be sure that during these cold times my heater will work.Friendly, trustworthy and reliable.

Review №23

2019-05-02 02:10:23

Technician came out for regular maintenance call to ensure we were prepared for the summer. He was friendly and showed me common issues that may happen with the heater that I could fix my self and save a service call. He took the time to show and explain what was wrong before he fixed it.

Review №24

2018-09-29 00:56:23

Monteros deserves my highest possible recommendation! My 28-year-old gas furnace stopped working; on 9/26 (Wed), I called Monteros and got an appointment for the next day at 11:00. Then I received both text and email confirmation along with the name of the technician. I also received another text before his arrival; Mr. Alex Hansen arrived on time within the specified 30-minute window. He diagnosed correctly, replaced the main mother board and fixed the problem within 20 minutes. He also advised me to insulate certain exposed wires. His service charge is 34% lower than an outrageous $725 quote I received yesterday from another companys technician who did not have the board with him (i.e. he needed to order it and come a second time had I approved the work and paid an advance deposit). Mr. Hansen: you are honest and professional; Thank you!

Review №25

2017-12-06 23:07:54

I had them install a new furnace and air conditioning unit over the summer. Great price and great service. I would highly recommend them to anyone. If I could give 10 stars I would. They completed the job when they said they would and they were very clean. You wont be disappointed. Very pleased with their service and knowledge.

Review №26

2019-06-10 20:57:57

On time to provide estimate. On time acknowledgement of purchase and install dates. On time install. Early completion. EXTREMELY PROFESSIONAL installers! Thanks, R&R! Verification of payment to conclude purchase. Installers programmed my Echobee, as well! All-in-all a great experience. I had tried 2 other HVAC companies only to have them either BS me on install pre-requisites and pricing to not providing an estimated price after numerous requests to do so. In a time when ALL contractors are crazy busy, Monteros showed a high level of commitment and follow-through. A great customer satisfaction experience. I highly recommend Monteros for all of your HVAC needs. Otherwise, you may be waiting a long time for any attention from the other guys...

Review №27

2019-09-12 16:42:59

Claudio was very knowledgeable and resolved our A/C issue quickly. He is honest and cares about his customers. We will be using his services in the future.

Review №28

2019-06-27 03:21:24

I was very impressed by the knowledge and professionalism with which Monteros presented themselves. From the first call I made, to reminder notifications till the visit, to the follow up after, their service was impeccable. I would highly recommend them.

Review №29

2019-03-02 23:16:28

This is a company Im putting in my files for all future heating and AC issues. I know they ran into issues with our old condo, but they solved everything, finished on time, and were great to work with. And, we cant say enough about our new Mitsubishi mini-split.

Review №30

2019-07-24 23:40:28

We were extremely impressed by Monteros Heating and Air. They let us know when they were on their way, were on time, fixed the problem quickly, and were clearly very knowledgeable about both installation and repair of A/C and heating systems. We will definitely be using Monteros for all our future A/C and heating service needs!

Review №31

2019-08-15 00:31:34

AC was not cooling...so a guy from another company came and quoted $1100 to get me back n running. . Unhappy with his suggestion, we called Monteros for a 2nd opinion immediately after the ripoff guy left. Though Its possible a more long term fix may be necesssary.... they got the AC cooling again. !!! Yay ! Let me just say the cost was not even a fraction of a fraction of what the other guy quoted. I was not charged for the service call!!. WHAT? I know right?! Who does that? Was it my charm and personality?? Hah. I am so happy to see a smart and honest company investing in the long term future by providing great customer service. They have gained my loyalty. They are so nice and helpful I will not call any other company for my AC and Heating issues and I will certainly refer them to anyone I know that needs it.

Review №32

2018-09-28 22:10:54

I needed a second quote on a replacement for a rooftop business HVAC unit that hasnt been properly working for a long time. Another company came out, tried to fix it and declared it dead and gave me a replacement quote for 7-10K (normal for a unit this size). Claudio came out for a second replacement quote and found the problem for $150. He gave up a 7K sale and got an enthusiastic and grateful customer for the long haul.

Review №33

2018-10-31 01:46:51

All the air filtration of my heater goes through an electronic air filter. To change the filter in this system is a suprizingly involved process. This is truely not a diy project for me. Dealing with the Montrose Co. was pleasant and efficient b/c everyone did their job with a positive, efficient attitude. Their appointment system works very well. The repairman came on time, was very familiar w the air filtration system, was pleasant to work with as was the secretary. The cost was very,very reasonable. Montrose Heating Co was an excellent experience & we are ready for cooler nights.

Review №34

2020-06-02 00:11:29

I was extremely happy with Monteros Heating and Air. Alex, the technician, is the best. He is fast, friendly, professional, and knowledgeable. Look no further for your AC or heating needs!

Review №35

2020-07-03 12:57:14

Claudio fit me in his busy schedule to repair my AC. He’s very professional and honest. I would definitely use him again.

Review №36

2017-12-17 00:15:30

Both Alex and Claudio were very friendly and efficient. They were on-time, did the job perfectly and charged a fair price. Great service! A+

Review №37

2021-08-22 20:03:53

We have used Montero’s Heating and Air since we opened our business over 4 years ago and he does excellent work. We highly recommend him.

Review №38

2014-11-11 03:24:11

Claudio was very knowledgeable, on time, and did what he said he would. What more could you ask for. Great price and great service. I would definitely recommend Monteros Heating and Air.

Review №39

2019-01-08 05:17:26

Alex and Claudio were right on time.Alex was here a month ago and did psrt of the work.They were very knowledgeable and very professional. Amazing employees you have.

Review №40

2019-01-18 23:26:37

Alex seems like a great guy, very reasonable charges for the amount of work involved. Ill see him again in the spring to check out our air conditioning system.

Review №41

2019-02-13 22:57:16

Always happy to do business with Monteros Heating and Air. Claudio is personable, prompt, and knows his business.

Review №42

2018-11-13 02:02:34

Mr.Monteros always does a excellent job when he comes. Ihave known him for many years and find him very reliable.

Review №43

2019-07-31 00:34:32

I called for an urgent aircon repair at about 7pm, and Claudio was there the next day at noon. Considering it was 90 degree weather, I couldnt be happier with this service!

Review №44

2018-12-12 02:56:14

I have worked with Claudio for years. Very honest and great work. I highly recommend him.

Review №45

2015-02-26 01:51:51

Mitsubishi split system, Monteros Heating & Air in and out system installed in one day, Very safe and courteous workers on time and cleaned up afterwards.

Review №46

2019-04-10 17:01:46

Very responsive, didn’t close service call until problem was completely resolved. Highly recommend Monteros, esp Alex!

Review №47

2019-02-20 01:10:53

Showed up early, recognized the problem. Replaced bad part and was done in 30 minutes. Very courteous and knowledgeable. This is the way it is supposed to be A+.

Review №48

2015-03-02 18:20:06

Great customer service; very courteous and professional! I will definitely call them again if I need work done!

Review №49

2019-08-13 05:56:37

On time, very organized and easy to work with. Fixed the system and we are quite happy with the results. Thanks!

Review №50

2019-08-24 23:10:09

Awesome service. Glad to have finally found a guy who knows what he is doing. Thanks!

Review №51

2019-12-08 00:49:28

We highly recommend this business. Please read Yelp review for details of experience.

Review №52

2019-07-02 01:21:12

Claudio is the best. Very knowledgeable and super fast service.

Review №53

2019-02-24 14:05:12

I have used them twice; they know what they are doing, prompt and fair.

Review №54

2018-11-15 03:50:27

Very customer friendly and fixed our issue with our heater!

Review №55

2019-02-12 18:02:44

Good work at fair prices and very responsive

Review №56

2022-09-08 15:26:37

Wonderful customer service and care!

Review №57

2019-08-13 21:39:51

Responded quickly and solved our AC problem on a very hot day!

Review №58

2019-01-06 01:12:02

Great customer service experience!

Review №59

2023-03-09 20:06:19

Wonderful experience