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Monterey Computer & Smartphone Repair in Monterey

4.9 (152) 1105 Del Monte Ave, Monterey, CA 93940, United States

Monterey Computer & Smartphone Repair image

Categories

Computer repair service
Data recovery service
Electronics repair shop
Phone repair service

Location on the map

Monterey, Monterey County, California, US

Phone: +1 831-406-1712
Site: http://montereycomputerrepai...

Opening hours

Monday:11 AM–6 PM
Tuesday:11 AM–6 PM
Wednesday:11 AM–6 PM
Thursday:11 AM–6 PM
Friday:11 AM–6 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.9

152 Reviews for Monterey Computer & Smartphone Repair 2024:

Review №1

2024-06-25 00:34:09

They were incredibly helpful and so quick to accommodate me when I had issues with my work laptop. I 100% recommend them! As a bonus, they have really eye catching 3D printed keychains and art. I grabbed a couple for my friends when I went in to grab my computer.

Review №2

2024-06-08 00:20:40

We’ve come here several times over the years for iPhone issues like batteries and cracked screens and they are always amazing. So knowledgeable, reasonably priced, and fast. This week my daughter dropped her iPad and shattered the screen a day before a trip across the country. I explained our situation and they were able to get it done in time for our trip. Seriously the best. They make cute toys and keychains too!

Review №3

2024-04-26 20:09:58

The owner Matt was so helpful and considerate when I visited with a computer problem that I had been spending days trying to fix. You can tell he genuinely cares about helping his customers, and in my case he took 30 minutes without charging a fee to give me his thoughts and advice regarding my issues. I would highly recommend this place to anyone having any technology issues!

Review №4

2024-03-15 20:51:30

I couldnt praise and recommend this place enough! Matthew is a genuinely awesome and trustworthy human with great work ethic! I have smashed my phone to smithereens (it got ran over multiple times) and he fixed it very quickly. 5 months later I was back in his store again with a cracked back and my camera not working. He wasnt supposed to be taking more work orders as he was going on vacation in a couple days. He still diagnosed my phone and fixed the problem within 24 hours. As I sat in his store and listened to him on the phone, I listened to him give everybody the truth and same customer service as he did me. I watched him hustle as hard as he could to get all his orders completed as he took on my phone as well when he was getting ready to leave shop. Really the best phone repair out there! Outstanding customer service. Highly recommend!

Review №5

2024-02-22 02:00:56

Oh My God! Julian and Matthew were so professional and extremely helpful with the phishing problem I had this morning in my laptop. They solved the issue on just one phone call. They walked me through the process on how to get rid of the malware and bring my laptop back to function like every day. And they didn’t even charge me… such an unexpected disaster I had to deal with but how lucky and happy I got by their seamless expertise and assistance! This company is absolutely AWESOME! I right away referred them to my friend! Millions of thanks gentlemen!!!

Review №6

2024-01-07 23:43:10

I got my MacBook Air screen repaired here and I can’t recommend them enough! They went above and beyond and were extremely helpful, thorough, and kind throughout the entire process. They are also very reasonably priced, timely with their turnaround, and the quality is superb. Very grateful with their service/business.

Review №7

2024-04-16 03:35:35

Great place! Sent my laptop in for repairs. The keyboard was broken. They were very professional and walked me through what the repair process would look like. They finished a couple of days early. Very happy with the results.

Review №8

2024-02-16 16:33:57

I cant say enough about these guys! Super talented, efficient and knowledgable. My computer runs so fast know its amazing. They were also able to save all my data. I wont wait as long next time to have my computer rebuilt. Ive also had a phone screen replaced here.

Review №9

2021-11-22 22:01:51

Took my laptop in, bought a couple years prior from the same store, because it stopped turning on. He did a battery refresh on it, which just entails removing the battery, putting it back in and starting it back up and its been fine ever since. Great refurbished laptop for an affordable price. No charge for getting it going again. Love this place.

Review №10

2024-05-10 18:55:41

I’ve had phone screens and batteries replaced. Computer repair screen replacement and repairs. Always on time. Always fixed right first time.

Review №11

2023-08-31 23:09:10

Received a thumb drive from our wedding photographers which contained all our wedding photos. Left the drive unopened for a year after our wedding. When we attempted to open it and access our photo files, nothing. Tried opening on both laptop and desktop. Nothing. After trying all the “usual” fixes on my own, took the thumb drive provided by the studio into Monterey Computer. After diagnosing the problem, they were able to recover all of my wedding photos off of the drive I was provided by the studio and transfer and store on a new thumb drive. Totally awesome work, quick and responsive. I am totally grateful to Monterey Computer for being able to give me back my wedding photos. Highly recommend their services.

Review №12

2023-09-12 23:59:43

I called Monterey Computer & Smart Phone Repair and spoke with Matt regarding repairing/replacing a charging port for a Samsung phone. We werent able to repair the charging port so he gave me reasonable quote for replacement. Once the part arrived he was able to schedule me in the next day and finished the work on time. Matt and his assistant were very helpful and I would do business with them again, thanks!

Review №13

2023-03-22 22:49:41

These guys are seriously awesome at what they do and I cant recommend them enough if you have any issues with your computers, phones, tablets, etc. Theyre super polite, knowledgeable, friendly, honest, and most importantly, if at all possible, theyll get your stuff fixed in a reasonable amount of time and at a fair price. What else can you ask for? And, by the way, they do a great job of communicating with the customer. Super highly recommended!

Review №14

2023-07-25 19:02:56

I first came to Monterey Computer and Smartphone repair because my phone camera was cracked. They repaired it within 2 hours once part came in.Then recently my laptop charging port was broken, a piece stuck in the charging port.I had run put of battery so it was urgent to get it fixed. Thry removed the broken piece right away, in seconds and I was able to buy a new charger. Saved my day.I highly recommend this business. Very efficient and affordable.

Review №15

2023-10-18 22:08:44

I was having issues with my iPhone, not charging and thought I may have needed a port replacement. The guys at the shop took a look at my phone, and did a deep cleaning free of charge and that fixed the issue! Fast, professional and easy!

Review №16

2023-10-26 01:07:00

I came in with a bent pin in the cpu socket of my motherboard and Matt was able to straighten it out for me free of charge. Very straightforward and informative. I’ll definitely be back if I need any future repairs.

Review №17

2023-07-02 16:16:00

Ive been coming here for atleast 6 years or more and let me tell you how amazing matt is. I had a laptop that nobody could save but this man took time to see what he could do and in 2 days he fixed the issue. 3 locations said it was a lost cause but not matt. Ive also bought 4 phones from him and they were in great condition and also have had all my cells fixed here all done within 30min to an hour. This is the spot to go for locals and asap fixes

Review №18

2023-10-16 14:58:52

Had a cracked phone screen and they were able to get me in within a day or so for the evaluation, part ordered same day, and was fixed the next business day. Reasonable prices, friendly staff, great work.

Review №19

2021-11-10 04:02:00

Matt and his team at Monterey Computer & Smartphone Repair are absolutely A+. I take all my laptop issues to them - and I know they do good phone repair work too. They also helped us with a data recovery project - restoring deleted files off a drive. I recommend them to all my friends and family in the Monterey area. They are so helpful and polite. I am always treated with respect - and their prices are great. They have a lot of good hardware in stock for quick repairs. And they often will do what they can to help me solve the issue without charging. I have gotten a lot of free help from them - but pay them! They are worth it. They deserve all the great ratings they have. I cannot say enough great things about these guys. I love recommending them. Go here! They are awesome!

Review №20

2023-09-20 09:37:24

Great experience here. Very friendly. Was able to fix my computer issues in a very timely manner and also kept me updated on there progress while handling my computer

Review №21

2023-09-24 03:19:59

Helped with custom PC troubleshooting and building. Great customer service and very personable, can only imagine smartphone inquiries go just as smoothly. Would highly recommend!

Review №22

2022-01-27 18:47:21

My partner and I run a marketing agency, so we have a lot of hard drives. Some are for our client work and some are for our personal work, which includes a lot of local images we utilize in our business as well.One of our 3TB hard drives was not working at all, so we took it in to see if they could recover the data from it. While we didnt need it immediately, the content on it was important to us.It turned out that the board on our hard drive (keep in mind I may be getting some of the terminology wrong, as I am not the expert in this realm) was really fried. You could literally see the place where it fried, with burn marks everywhere. It was definitely a tough job.Matt was extremely thorough in his detailed analysis of what he was going to do, and throughout (and after) the project. The initial course of action Matt tried was unsuccessful. When that didnt work, he said the best course of action to take next was to get another drive (same brand/model) and take the components from that to try and replace the parts that were not working on the original broken drive and swap them. Fortunately we had a 1TB hard drive of the same brand/model and saved the data we had on there and brought the drive to him.After some mixing and matching of multiple components from each, he was able to transfer ALL of the data to a new 4TB hard drive (and the new drive works great and was affordable).While I do not know the pricing a project like this typically goes for, I am absolutely certain that you cannot and will not find a better deal anywhere.I cannot recommend Monterey Computer & Smartphone Repair strongly enough. Thank you to Matt and the entire team, you are AMAZING!(P.S. Due to their impeccable work and the teams disposition and demeanor, I was honestly surprised they did not have a perfect 5-star rating. I immediately went and read the lowest reviews. I could not believe what I was reading--one of them got a screen replacement, then they dropped the phone again and cracked it, and demanded a new one for free, and lived out of the country!!! RUFKM!!!. Also, I happened to read a 4 star one that raved about the service they received. Then why didnt you leave 5 stars? These online rankings, particularly for an industry like this, are the lifeblood for new non-referral business for them. Be Better People!)

Review №23

2021-07-26 17:01:18

These guys are great. I have come here several times to have my iphone screens replaced. They are nice and friendly, honest and straight to the point. I appreciate this. My phones have been ready on-time and come with a repair warranty. Most recently, my iPhone 8 was repaired and exhibited a few ghosting issues but was outside its repair warranty. They took a look and fixed it at no charge (outside of warranty). There are a lot of choices when it comes to phone repair places. I recommend this place. Fair, honest and they stand behind their work.

Review №24

2023-10-19 21:10:06

I took my laptop in for repair.Although they couldnt fix the internal damage, I believe this place is truly kind and excellent.I hope this business thrives.

Review №25

2022-12-24 01:22:30

Broke my iPhone 12 camera glass due to bike accident while in town on vacation. Both people I worked with were extremely kind and helpful. Rates were very reasonable. Thank you so much.

Review №26

2021-01-14 01:53:13

They are so great! I wont go anywhere else now. I brought in a phone in the past and they replaced the battery. It worked flawlessly after. Today I brought in a phone my friend gave me because he thought the screen was broken but they took two minutes to reset it and found that it was working fine. They couldve made an easy buck but they were honest and I really respect their integrity!

Review №27

2019-11-24 22:51:18

Took in my laptop for a broken charge port. I left it there to get fixed. I was told it my take a few days since they had to order the part. Lucky for me I got a call the same day telling me they had the part in stock and it would be done in a few hours. I got it back the same day. And the price wasnt to bad.All in all its a great place to get repairs. Very knowledgeable and professional. They take time to explain what is wrong and how they will fix your device and they also happen to be super nice.

Review №28

2022-02-12 01:56:56

This place is awesome and the staff is amazing. Their super knowledgeable and friendly. Matt helped me out after I cracked my Note 10 and managed to get the part and repair done super quick for a pretty decent price. You get what you pay for and this is definitely worth it. Thanks yall again.

Review №29

2016-12-15 19:44:28

When my external hard drive was wiped of valuable files, I found Monterey Computer Repair online. Impressive communication (4 status updates, easy on the phone). Great, fair pricing. Prompt attention. I think this e-mail is exemplary of the experience:Good news, I did an integrate check and the files all seem to be in tact. I am packaging up the two drives and sending them back. If you have ANY issue whatsoever getting these files to work call me and I will help you get them working. I am happy how the recovery went. Thanks for choosing me. I will try and get this wrapped up and behind you asap.Thanks!Matt York - OwnerHow could I ask for any better?

Review №30

2020-01-17 04:56:36

I sold them my iPad Pro. The owner Matt was super nice. He runs the store with his wife. They gave me a good price despite my mess ups (my screen had cracks and I didn’t have a charger for it). I hope they resell it at a good value! Good on them.

Review №31

2022-03-06 05:30:21

Matt went above and beyond to try to restore data after my iPad crashed and lost all of my notes from school. Unfortunately, the data wasnt recoverable (not for lack of trying) and because the data was not recovered, they did not charge me. Very knowledgeable with good customer service- I highly recommend.

Review №32

2024-05-30 23:17:37

Was very helpful and quick to diagnose my issue. Thanks.

Review №33

2017-04-20 15:08:34

I only go to these guys for all my computer repairs because I trust them. My first encounter with them was when they showed me a little trick how to fix a small problem myself as home every time that problem would happen. They did not charge me anything and that was a pleasant surprise. I immediately became a loyal customer. When I dropped my computer and scratched the hard drive, Monterey Computer Repair did my diagnostics for free, explained in simple terms what needed to be done, and gave me the best price possible on installing a new hard drive. They even mailed it for me to another place that does a complicated job of saving files from a scratched hard drive. I can always count on these guys honesty and efficient service!

Review №34

2020-04-15 01:19:43

I worked with Matthew and he was fantastic! They got me all the information I needed to make a good decision quickly, have great protocols for social distancing while keeping excellent customer service, and got my computer back to me so fast. They really did exceed my expectations and at a time when I was panicking because I needed my computer to work so I could keep working from home. I highly recommend this business!

Review №35

2022-04-29 20:14:19

Business owner was very unprofessional over the phone I was unable to speak without them cutting me off. Im not sure what kind of business theyre running but its hard to get anything repaired without providing the device information along with the symptoms.Itd be like going to the doctor for a heart replacement and never having had a consultation discussing symptoms and treatment options. 0/5 stars if possible. Highly discourage anyone from using this business I couldnt believe how terrible the communication was.

Review №36

2012-07-15 08:27:40

Had my iPhone 4s fixed there are it is perfect! I got a red front and back installed. I have sent several friends there and all of them have the same impression! Matt the owner is friendly, fast and professional. His shop is a little hidden but well worth the search! I also price shopped around and he was by far the least expensive!

Review №37

2020-07-31 21:57:53

Had a hard drive crash which they replaced with a solid state drive. They even recovered my old data. I had trouble setting up my 2 monitors on the new operating system. They took care of it all. I will bring my wifes desktop in to replace the drive with a solid state to avoid a crash on hers. These folks are fast, friendly and affordable. Wish them all the success in Monterey.Update 7/30/2020. Same computer different problem. Same results. These folks are the best. Some day I i might a new compute, but with Monterey Computer Repair, I wont need to. Theyre taking a much needed vacation, they deserve it.

Review №38

2018-05-29 03:48:01

Drove from king city to get my Alienware fixed up due to hard drive issues. Going off their 5 star reviews I drove the extra distance. I was definitely not disappointed. The friendly and very knowledgeable staff were able to explain what was going on with my laptop and gave me several options and ways to go about fixing my issues. Being a father I was worried about losing my precious photos/videos that I had stored on my drive. They were able to fix my laptop and transfer over all of my stuff from the old drive to the new drive. You guys came to my rescue thank you much! Drive the extra distance If you have to. These guys know their stuff.

Review №39

2018-09-13 19:43:06

Excellent service. Highly recommended. My expensive HP desktop died after only 16 months (of course the warranty is only 12 months). HP online help couldnt figure out the problem, so I brought it in. Lance figured out the problem and had it back to me in 2 days. Once I got it home, I had trouble loading some software and he helped again, for no additional cost.

Review №40

2018-04-05 20:19:23

Matt & all his employees are simply the best! There is no one better! I highly recommend this company. I recommend him to all my friends. I always used this company in the past and even when I moved to Oregon! And if I need help in the future I will continue to use this company! I cannot say enough good things about this company and Matt and his Wife Jessica !!! They are so smart and down to earth and encredibily helpful and knowledgeable. Just simply the best!!!

Review №41

2010-03-09 08:06:54

I chose Monterey Computer Repair & Iphone after reading all the positive reviews about Matt and his service, and Im happy to say I wasnt disappointed. He serviced my computer at my home the same day I contacted him. He had a variety of tools and replacement parts with him, performed the diagnostic and repair in less than half an hour and charged a very, very reasonable rate. Thanks, and highly recommended!

Review №42

2020-10-23 23:41:38

I took my computer to be fixed with not much hope of getting it resolved. After I spoke to Microsoft( I have a surface laptop) for more than 3 hours they told me there was nothing I could do and my data would need to be wiped in order to have my computer fully functional in order to get back into my computer. I was locked out.Long story short I took my computer to this store and they fixed it! The people working here actually know what they are doing and have the right knowledge to fix complex problems. If anything is wrong with your computer, don’t give up right away and bring it here first.

Review №43

2019-05-02 23:22:55

Best place to get your device fixed! They fixed my screen and werent rude or anything like that. They definitely have great customer service. Matt is the best and so nice. Every one of the staff Ive met is great too!

Review №44

2018-12-28 06:57:50

Super nice couple. They are very kind, patient, and trustworthy. I really appreciate them. I never learned about computers. They help me a lot. When I see them interacting with other customers, they are very sharp and reasonable too. I really like them. That have parking there too.

Review №45

2018-02-19 21:20:31

Bottom line: I trust these guys. By that I mean I trust them with my business, not just with the repairs. My laptop touchscreen was cracked when my son kicked the cord. I took it in to Monterey Comp Repair and the repair wouldnt be cheap, but it was cheaper than another laptop. There were some snafus along the way - wrong part delivered, etc, but even when there was an issue with the part installed they went out of their way to make it right. Lance was extremely helpful and everyone I interacted with was very professional. Theres no reason for me to look anywhere else the next time I need something repaired.

Review №46

2023-01-22 03:58:08

Strongly recommended! They repaired my laptop super fast. The whole process was a fantastic experience!

Review №47

2019-10-12 22:03:25

Highly recommend this shop for any tech repairs you need. They are honest, kind, fair, and do excellent work! I went in with a shattered phone and left an hour later with my phone looking good as new for an incredibly fair price. Thank you, Monterey Computer & Smartphone Repair!

Review №48

2021-05-08 15:35:58

Took my Samsung Note20 Ultra 5G here to get the protective glass over my phones camera replaced. They did a fantastic job in procuring the necessary parts and replacing the camera glass at a very reasonable price. My phone looks like new. I will definitely use this store again if I have any further phone problems and would recommend to anyone looking for phone repair services!

Review №49

2017-04-07 00:22:55

It seems almost superfluous to add another 5-star review for this shop, but if every enterprise, large or small, public or private, operated as these folks do, the world would be a much better place. They are so competent, helpful, responsible, and fairly-priced that as long as they are in business I will never consider taking my equipment anywhere else.

Review №50

2015-08-28 14:36:09

These folks work out of a modest space but provide first-rate service. I brought in my malfunctioning WD hard drive, wondering if I should use it as a doorstop. They diagnosed my problem in about 5 minutes without charge, and advised me that my warranty was still valid. I recommend them highly.

Review №51

2023-04-05 05:05:31

They did a great job recovering my data. Great customer service and reasonably priced. Highly recommend this business.

Review №52

2020-04-18 18:07:50

This business is the best that you can ask for---VERY clearly discuss options and possibilities of repair. VERY good value for services offered- if they cant fix it, it cant be fixed. VERY Professional- they know their stuff. They are always ready to help, or give advice. The Monterey Peninsula is lucky to have them as a resource for repair. They have fixed my crashed Dell laptop, and my broken Iphone. Much better/faster/cheaper than the Apple store!

Review №53

2013-10-18 13:25:22

I will say that Matt and his staff are some of the most knowledgeable, contentious and skilled professionals in this industry! I have dealt with Matt on a professional as well as personal level and have been nothing more than impressed. So if you are looking for your repair done right the first time without any hassles look toward Monterey Computer Repair & iPhone and save your time and hassle looking for the right solution.... you already found it!Keep up the awesome work and dedication Matt!!!

Review №54

2014-01-28 17:44:32

These guys are fantastic. Ive taken two iPhones to them, and each time theyve exceeded my expectations in the level of their service. The prices are also very reasonable. I very strongly recommend this shop for phone repairs. Seems like they do computers to, and I bet they are great at that as well.

Review №55

2024-03-02 01:17:30

Completely helpful and extremely knowledgeable.Fast and effective

Review №56

2018-06-04 22:37:10

Monterey Computer Repair is fantastic, there is no other word. My gaming PC has been crashing on me non-stop that last half-year or so, during which Id tried to figure out what was wrong on my own. After getting fed up with my own troubleshooting I decided to take it to Redshift in New Monterey who charged me $100 to take 12 days to figure out that it had a rootkit virus (spoiler alert: it didnt), and when I got it back my crashing issues werent only still there, but they seemed almost worse. On top of that, they reinstalled my OS to fix the virus so in addition to having nothing fixed, I was also forced to reinstall everything, get all my settings and customizations back to how they were, etc.So, I did what I SHOULD have done in the first place-- took it to Monterey Computer Repair. Matt diagnosed it within 10 minutes as faulty RAM, and was diligent to make sure the right stick was isolated and replaced. Replacing it took a little longer than expected due to the holiday weekend, but was done way quicker AND way cheaper than Redshift, and my issue was ACTUALLY fixed. Ive been gaming on it for 4 days now since getting it back and havent even crashed once.If you have any sort of computer hardware or software issue, no hesitation-- take it to Matt and the crew at Monterey Computer Repair. Ill be recommending you guys to anyone in the area that has computer issues for fast and affordable repairs. You deserve every single 5 star review youve got!

Review №57

2017-02-13 17:59:02

I had used them a couple of times for iPhone/iPad screen repair which has been great, they have been able to repair the screens very well even when the iPad body had been dented, they worked quickly and efficiently. My most recent interaction was the best though - they were able to successfully extract my most important data from a failed external HD - 15 years of digital pictures which span the life of my 3 children - and get it into a new HD. I was very worried about the data and it was clear they had to work hard to complete the job, trying multiple, time consuming methods before they were able to do it. So Im grateful for their assistance and highly recommend their services!

Review №58

2016-08-08 19:36:41

Dell quoted me for $700 + to repair so hardware issues and potential software. This place repaired almost all hardware issues during the free diagnoses and quoted me for $240.00 flat to purchase and install a new solid state drive which was the source of the software issue. Very friendly and professional. Highly recommend if your looking for a straight no B.S. diagnosis.

Review №59

2020-09-28 19:49:40

Love these folks! They have outstanding customer service and I really appreciate that they take the time to explain whats wrong and how they fix things with extremely fair pricing. Ive gone to them quite a few times for various technical issues and theyve always been able to help. Highly recommend.

Review №60

2012-07-18 03:18:35

This place is awesome! My computer was acting all funky and Matt was able to locate the problem and fix it quickly and at a VERY reasonable price. The guy is friendlier than you could believe, gets the job done (fast and efficient), and has my business for life.*Edit: Again my computer was acting up and I had no idea why, and again Matt did a FANTASTIC job of getting everything running perfectly. I dont know why anyone would go anywhere else for computer repair. He does phones too, so I dont know why anyone would go anywhere else for phone repair.

Review №61

2019-04-09 00:38:38

Whoever believes that you cant get great customer service anymore has never been to Monterey Computer and Smartphone Repair. This place is simply the best--consistently wonderful advice and repair, top-notch professionalism, quick turn-around, friendly staff, and reasonable prices.

Review №62

2020-08-15 12:42:27

Smart team; they know what theyre doing with an technical explanation of why. If these guys cannot fix it (and theyll admit it), then probably no one outside of a top-tier engineer could (which would cost thousands). Customer service is friendly, owner is awesome and works hard to take care of the employees.

Review №63

2019-05-13 02:51:30

Great service and communication. Took in my Samsung galaxy 3 tablet because the charge port was not working. They replaced it and had it done in a few days. They didnt try to upsell me like the other place I went to before and I really liked that. They took care of the problem and had my tablet good as new. Definitely recommend them for service and repairs. Thanks guys.

Review №64

2023-10-28 18:20:14

A very friendly, accommodating and honest Company. Real par excellence Customer Service!

Review №65

2019-04-25 18:28:51

... Well, youre done looking for a place to get your computer fixed. Go here. Ive never had a better customer service experience. I dont know what else to say. Google doesnt have enough stars available to give this place. (They troubleshot my 6-year-old custom build after it stopped outputting anything to my monitor.)

Review №66

2016-10-12 21:35:00

My PC had boot issues with no display after the initial bios boot screen. I was sure the graphics card had fried.They discovered that the bios boot process had somehow became corrupted. They put the bios boot where it needed to be and restored operation.Since this was done during the free diagnosis, they did not charge me for the repair. So effectively I got a free repair. That is an impossible thing to have happen at the Geek Squad or Staples so called computer repair.5 stars all the way.

Review №67

2016-07-21 23:11:33

Great expertise and excellent service. I had a custom PC boot issue which was diagnosed within 15 minutes. They didnt charge me anything, but they gained a new customer.

Review №68

2017-09-04 20:57:46

I walked in complete prepared to pay whatever obscure price I would be charged in order to fix my laptops No bootable devices found issue. I know nothing about computers so I was willing to pay for the expertise, time, and service. The gentleman that solved my laptop dilemma not only explained what went wrong in the simplest computer jargon he could he also only charged me 10$ for time and his next coffee.Also they have a few fidget toys on the counter that occupied me as I waited :)

Review №69

2017-10-04 23:23:36

I have had problems with my Iphone it would not charge and after 3 years. I bought another iphone. I could not get my contacts unless the old phone was charged. Monterey computer repair fixed it cleaned it and gave it back to me ....for free. That is integrity. That is value. That is awesome. Thanks

Review №70

2012-11-15 00:05:13

Amazingly upfront, honest and thorough service here. And money saving!Took a laptop with a dead system board. Matt (thats the guy who runs the place) told me that it could be fixed but only if he could find the part in NEW condition. He was honest and told me he could locate refurbished parts but that the fix would then be temporary and the problem would return. As it was, he was unable to fix it as he wanted, BUT he invesigated with HP and found out my laptop did in fact have an active warranty (Costco had already told me my laptop was past their protection period and past manufactures warranty).Ultimately sent laptop to HP and problem was fixed for free under warranty.AND Matt also pulled all my files from the dead laptop onto an external drive (took him a few days because of the massive size of files), and insisted on only a $** dollar charge. Ive had a similar file recovery job done before (it cost me hundreds!).

Review №71

2016-08-25 17:44:58

An audio jack broke off in the outlet of my laptop. Geek Squad said it would be 2-6 weeks to fix and needed a new motherboard. No way! I found Monterey Computer Repair by accident because anothe local store had moved, and I mean by accident - another woman was at the closed store at the same time and mentioned this place on Del Monte Avenue. Matt not only knew how to fix this, he did it in less that 30 minutes for an extremely low cost. They saved the day - fan for life! We have Apple products too, so were covered. Everyone should know about this gem of a LOCAL computer repair and service! Five stars!

Review №72

2023-12-01 19:06:25

Great work. Honest and reasonably priced. Great experience.

Review №73

2020-06-20 00:35:02

The staff were all very friendly and knowledgeable. They were quick to fix and gave updates throughout the cost was $100 less than other places quoted!! Thanks a bunch, this is how customer service is supposed to be!!

Review №74

2020-05-13 18:01:47

Its so reassuring to know that this business is here. Theyre great -- helpful, quick and reasonably priced. Theyve repaired my old computer twice. Lifesavers!

Review №75

2019-04-11 00:00:55

Awesome customer service. Very friendly/ helpful. They fixed my s8 and its practically a new phone now. I highly recommend anyone to go there for any repairs.

Review №76

2020-06-27 00:24:08

Highly recommended. I took a Nintendo device in with a broken USB port. Though they damaged some internal components, they replaced the device. I doubt I would have received similar service elsewhere.

Review №77

2023-05-07 18:54:42

OMG these people are my heros. And soooooo honest if there is a cheaper solution they will tell you about it and send you on your way. I trust them implicitly! Amazing!

Review №78

2017-03-14 15:36:01

Awesome!!! So friendly and figured out the problem with my mac within 20 minutes! Only cost me $80 for a hardware issue. Loved them and will be coming back!

Review №79

2021-12-17 02:44:57

Really helpful and great communication. Best price for a iPhone screen replacement I found in the area. Thanks for your help!

Review №80

2016-12-06 21:49:01

I love these guys! They are always so helpful and Ive been very impressed with their work! Their prices are very reasonable, and I keep going back because I trust them.

Review №81

2018-03-13 20:23:42

Excellent service. I went in with a broken laptop. After many days of trying to fix it with no avail they returned it to me free of charge. Very friendly staff all around.

Review №82

2016-03-10 17:24:15

Matt and his team are simply the best at what they do. They have the best quality parts and their other reviews and reputation reflect that. Would recommend to others.

Review №83

2016-03-16 15:45:50

I really appreciate these guys, they are friendly fair and affordable. I received great service and I didnt feel like I was being sold anything I didnt need. Super nice people.

Review №84

2023-04-15 03:41:08

Really candid advice and very knowledgeable. They even laid out all the options I had before charging me!

Review №85

2020-02-20 00:53:00

Amazing customer service, I had a semi complicated project I was working on and the guy helped me out and explained to me exactly what’s he was repairing step-by-step. I would recommend this place to family and friends!

Review №86

2017-06-19 14:06:17

Honestly everyone working over there is super, the cost is the Lowest in town and the repairs are as if they were done from the factory. They are simply the best for phone and computer repair!

Review №87

2015-03-02 03:19:50

My son and I are big time gamers and these guys helped with system repair and builds. Fast and friendly which is awesome since we hate being without our puters. 😃

Review №88

2013-09-16 05:11:09

Had a blast chillin here with Matt, what a knowledgable man.spilled beer on my MBAir and he was able to clean in and make it work in no time. He showed me what he did and to be more careful with such expensive equipment :)Thanks a lot and i def would come back next time i mess up

Review №89

2017-10-28 17:52:10

Fair pricing, good work. I wish theyd be open on a weekend day though. Even for just a couple hours so people can drop off or pick up.

Review №90

2020-06-05 19:36:02

They made a diagnostic assessment of my iPhone, fixed it in the process, and didnt accept a penny. Great to know they are here for repair needs and advice.

Review №91

2017-08-07 16:16:36

Great service. Very professional. Ive had them work several devices. I tell everyone to come here for their fixing needs.

Review №92

2020-03-21 04:19:54

Needed a new charging port on my laptop and they got me in and out with the quickness. Very personable peeps, would recommend.

Review №93

2022-04-30 22:46:09

Honest, quality service from experienced staff. Best computer/ phone repair in Monterey easy.

Review №94

2021-07-16 05:38:39

Very quick response for the issue I had with my mac. Love how fair and transparent they are while explaining the repair process.

Review №95

2018-08-20 04:13:06

Professional, quick service from a young dedicated group! Highly recommend - Im a repeat Customer, and trust them with my computer repair needs!

Review №96

2019-05-29 15:32:03

Replaced my hard drive and battery. Friendly, explained things well, appropriately priced, and as the other reviewers have said, great customer service.

Review №97

2017-09-29 05:48:17

I was impressed by the high reviews of this place, and now, after a visit there, I become one of the 5-stars. They just deserve it! Read any of the other comments if you wonder why :)

Review №98

2020-07-17 21:35:11

They quickly and cheaply fixed my broken Linux laptop, which had crashed due to a kernel problem. Definitely a great job

Review №99

2017-01-05 23:42:03

Good, honest, tech savvy professionals, explains issues well. A pleasure to do business with! The only downside is youre usually there because somethings broken.

Review №100

2018-01-18 01:14:11

Great price on the services Ive gotten from them. Go here, not any of the ifix type places. Honest people, fast turnaround.

Review №101

2016-08-22 00:26:20

Always great to me & my son.We love doing business with you.Congratulations on getting married :)

Review №102

2023-03-30 02:45:01

Brought my phone in to fix and they did at no charge. Super nice people.

Review №103

2017-07-11 01:37:21

Special thanks to Jessica for going the extra mile tonight, beautiful job and awesome attitude! Thanks to Matthew as well - you guys are great!

Review №104

2017-02-02 02:31:08

My PC wasnt working when I walked into the shop, I walked out with a working pc in under 15 minutes free of charge. These guys know what they are doing!

Review №105

2020-07-10 19:12:44

Very knowledgeable team and always work with you to get the best price and fastest recovery and repair

Review №106

2020-03-03 21:57:01

These people are the best - smart, quick, straight-shooters. Theyre always my first choice when I need computer assistance.

Review №107

2021-09-15 20:25:35

Guys at Monterey Computer & Smartphone Repair were incredible! 10/10 would recommend!

Review №108

2019-11-27 00:14:06

Friendly people and they are experts in their field. I took a cell phone with a broken screen there and they made it very easy for me to have it fixed.

Review №109

2023-09-14 19:56:33

Matt was super helpful with a phone consultation!

Review №110

2011-04-26 21:15:41

Fantastic repair shop. These guys are extremely knowledgeable and have great flat rate prices.

Review №111

2021-08-18 00:38:19

Took the time over the phone to give me a workaround solution for a repair job that otherwise couldn’t be done. $6 instead of $800. Thank you!

Review №112

2016-04-26 06:52:36

Excellent and friendly staff that fixed my iPhone 5 in less than 2 hours!

Review №113

2019-09-25 00:12:16

Excellent Customer Service. Expedient service and super competitive pricing!! Definitely recommend!!

Review №114

2021-08-20 03:22:39

Extremely professional and honest. Take the time to explain the process. Would whole heartedly recommend.

Review №115

2022-10-17 09:01:31

Very friendly. Gave me a free reboot and diagnostic.

Review №116

2020-01-20 18:06:55

Locally own business that will take care of its customers. I visited them twice for different reasons and they took care of it and good customer service.

Review №117

2021-02-01 19:37:02

Always helpful and friendly. Great advice on feasibility of repair on sometimes obscure equipment.

Review №118

2021-07-05 03:06:54

Great service and a quick turnaround. Much better than using geeksqaud

Review №119

2019-11-24 21:16:59

Excellent. Nice people, very competent, reasonably priced, quick turn-around.

Review №120

2017-03-04 07:02:37

Fast, friendly and knowledgable. No BS, go here before you go to a chain store where they will yank your...you get it.

Review №121

2021-09-25 00:25:39

Staff is so awesome! Cracked glass fixed with ease

Review №122

2018-10-06 22:03:02

Changed an iPhone screen, which stopped working after 10 days. I emailed regarding the issue and never received a reply.

Review №123

2018-08-20 23:15:48

Called about a phone repair question and got loads of info on it, and advice for the next phone. Great conversation, felt like I was talking to a friend in the industry.

Review №124

2018-09-23 16:01:43

Great computer repair station.Very helpful and knows what there doing.Highly recommend!

Review №125

2021-10-22 23:17:04

Thorough and reliable service. I will definitely recommend them to others

Review №126

2020-08-29 04:06:58

Fixed my cracked screen. Reasonable price. Just like new!

Review №127

2016-08-20 15:38:14

I Love This Place Its Expensive But I Like It, Even Tho My Phone Turns Black N Battery Dies Fast Lets Pray they Help Me .

Review №128

2019-01-04 22:32:35

Screen stopped working shortly after repair and faced with a dismissive and arrogant attitude from staff. Had to fix elsewhere.

Review №129

2017-02-02 16:13:02

Super friendly service. Knowledgeable. Guaranteed results or you dont pay!

Review №130

2020-11-26 19:09:52

Great service. Fair prices. Quality work.

Review №131

2014-10-07 19:16:46

Great service! Stand behind repairs. Highly recommend.

Review №132

2020-02-29 16:31:50

They did a good job with a reasonable price.

Review №133

2021-09-04 02:41:03

Will lookout for your best interest, even if it costs him

Review №134

2021-02-09 22:54:21

Awsome!!!!! Fantastic service, fantastic people, very knowledgeable. They are Great!!!!!!

Review №135

2018-08-22 22:33:33

Highly recommend this place, service was great, work was timely aswell.

Review №136

2017-04-25 23:58:49

Awesome service. upfront pricing. will use again.

Review №137

2020-05-02 21:25:54

Always helpful. I cant recommend them enough.

Review №138

2019-08-11 15:52:57

Very good customer service, and quality work

Review №139

2016-10-15 00:57:54

Fast, knowledgable and reasonable, will definitely use again.

Review №140

2018-01-18 23:47:10

I thought my laptop was a goner, and they saved it in minutes!

Review №141

2016-12-14 21:10:39

Impressive service! Thank you Jessica !

Review №142

2023-04-23 04:25:33

Great service!

Review №143

2019-08-27 00:56:53

Pros!

Review №144

2021-03-18 16:04:12

These guys are amazing!

Review №145

2021-01-22 16:25:57

Greatest!

Review №146

2017-04-12 04:46:02

This place is soooooooo good.

Review №147

2020-06-24 02:21:02

Great customer service!!!

Review №148

2018-11-22 18:12:51

Quick, personable, and knowledgeable.

Review №149

2020-07-12 23:35:16

To much money to reset password

Review №150

2018-03-19 20:09:47

Amazing!

Review №151

2021-01-23 00:36:11

Rocks

Review №152

2022-04-24 00:31:44

Very good service. They are patient with clients, they leave your cell phone like new, they have focus and power.