Presentation on Map Reviews Nearby

Monte Vista Small Animal Hospital in Turlock

4.5 (199) 901 E Monte Vista Ave, Turlock, CA 95382, United States

Categories

Veterinarian
Emergency veterinarian service
Pet boarding service
Animal hospital

Location on the map

Turlock, Stanislaus County, California, US

Phone: +1 209-634-0023
Site: https://montevistavet.com/si...

Opening hours

Monday:7 AM–6 PM
Tuesday:7 AM–6 PM
Wednesday:7 AM–6 PM
Thursday:7 AM–6 PM
Friday:7 AM–6 PM
Saturday:8 AM–6 PM
Sunday:8 AM–6 PM

Edit info

Total reviews rating 4.5

199 Reviews for Monte Vista Small Animal Hospital 2024:

Review №1

2024-03-03 14:48:33

Last Monday my husband and I had to make the most hardest decision of our lives. We had to say goodbye to our beautiful almost 16 year old dog, Zoey. The staff at Monte Vista Animal Hospital made this process as comfortable as possible. The entire process was handled with care. Yesterday, I received a hand written card of condolences from the staff and it meant a lot to me. On the front was an image of a border collie that looked exactly like my beautiful girl. I’d like to thank the staff for making this process comfortable. Thank you for handling this matter with respect and dignity. I will forever miss my girl Zoey ❤️

Review №2

2024-06-23 04:00:48

Horrible place, horrible people I don’t recommend coming here. The Front staff is rude. There main focus is money and not your pet. We had originally went to another vet but they as well didn’t do anything so we thought this place would be better, We were having an emergency. We had told them our dog was having seizure for a while and need her stomach pumped and need examinations. We came in the morning we told them that and they “wrote” it down and told us we had to wait till 3, so at 3 we came back with our dog. They took her and started giving her shots after shots without informing us what it was or without us signing anything. We went there cause we need her stomach pumped and an Examination but ended up leave 15 minutes later with no Examination and without her stomach being pumped. We payed around 600 dollars for them to not help us and our dog passed away. It’s honestly disgusting how they saw a dog in this much pain and hurting, and they saw us hurting, but all they cared about was the money.

Review №3

2024-05-01 01:48:36

I had the best experience with the care of my dog Fluffy .Dr. Lee is very compassionate for animals and all staff are great.I recommend this veterinarian hospital. Keep up the good work.

Review №4

2024-06-03 02:55:49

My dog had been going here for 14 years. Something changed over the past few years ever since it sold. I took my dog in at the end of April for teeth extraction. Dr. Shawnacey Donahue tested her blood and said she had elevated kidney and liver levels and proceeded with the teeth extraction, which cost $1400. Three weeks later, I had to take my dog back in as she wasnt feeling or acting right. They did another blood panel for $400 which showed that her kidney and liver levels were extremely high and she had stage 4 renal disease and had days to live. Something that should have been identified three weeks earlier and not having to put my dog through the unnecessary surgery. Whats worse, I left a message for a manger (Amber) on 5/28/24 and asked for a call back by the end of the day and she never called. The next day I asked for her manager Chastity and she wasnt available and I left her a message and asked for a call back by 5 PM and she never called. Then on Friday, an employee called and said Chastity was busy in meetings all day and she is going to call me when she has time, but still nothing. Next call is to the State Veterinary Medical Board, maybe that will get their attention.

Review №5

2024-02-02 16:37:40

I’ve been going here for years. Never had a bad experience. However, when I made appointments earlier in the week I was told they changed owners and now must charge $25 dollars for a canceled appointment if not done 24 hours in advance. Ok I get that. I fell ill on Wednesday but made it to my appointment Thursday. I wasn’t to sick and I figured I’d mostly be in the car. I woke up this morning to dizzy to even walk so I called to cancel my other appointment this afternoon. I can barely speak and I’m obviously sick. I understood there would be a $25 dollars charge but I was then told you just wait in your car. I told her no I’m going to have to reschedule then she informs me no you can’t do that it’s still a $25 dollar charge to reschedule…yea I figured that would be the case I’m just trying to get off the phone with you because talking hurts!!!In all honesty I am always there for my appointment. They should give grace and allow you 1 cancellation in less than 24hours within 1 calendar year. I understand why a vet would make a rule like this but they should rethink a policy that allows you to cancel for emergencies. I think I’m going to call around and see about taking my fur baby’s somewhere with a bit more compassion.

Review №6

2024-06-08 01:53:51

Weve been going to this vet since they opened. Weve also had several animals through the years. Today one of our cats had a bad bite on his chest. They got us in immediately. Even though his wounds required deep cleaning and medication, it only costs 350. Thank you! We will continue to take our animals to Monte Vista Small Animal Hospital.

Review №7

2024-05-20 15:11:14

I have a complaint about the service as of late. First of all i used to love this location. It as such a great visit each time. You used to be open on the weekends and we came down on the weekend for an emergency visit and come to find out you are no longer open on the weekends. It would have been nice to have some notice ahead of time so when people had appts they could see that. Then I have come twice during the week to get some meds at 8 am when you open and turns out the pharmacy doesnt open on Mondays until 830. Again it would have been nice to know that ahead of time. I have called and left a message for the supervisor, but it wasnt important enough to give me back a courtesy call. Thats why we are no longer coming to this location.

Review №8

2024-06-18 17:26:19

Veterinarian Ryan Brenner is terrible. I’ve been coming to this veterinary for year and never had any issues. Today was a whole contrary. Not only did he get passive aggressive with his little princess attitude, he also misquoted. I have reason to believe this was done on purpose. The rest of the staff; great as always. Hate to have to leave a review but this had to be said publicly.

Review №9

2023-05-30 17:12:36

Absolutely amazing jon and staff! I took my 4 month old doberman with Dr.Santos and he explained everything to me and did an amazing crop job! I 10/10 recommend if you are interested in cropping your pets ears!

Review №10

2024-03-13 16:09:05

WOW. Just WOW. I called in this morning and the woman who answered the phone had me explain my situation to her but she apparently wasn’t listening at all because when I had finished explaining she said “what’s that” so I repeated myself very clearly and she then cut me off and put me on hold (I understand it’s probably busy) So she gets back on the phone and I finish explaining myself for the second time and I tell her I need to make the appointment and she brings up my name and sees another of my pets which is a completely different species and asks “now what can we do for him” I was not about to explain myself for a third time. I don’t know if she was trying to multitask or something but I knew for a fact she did not care one bit about my situation and the lack of not only competence but professionalism is very disturbing. After this interaction I am way too scared to ever take any of my pets there. Whomever answered my call for emergency care this morning needs some serious training.

Review №11

2024-04-08 17:28:13

Things have really changed here. I would rather go anywhere else and that makes me sad. I keep trying to give them another shot to see if the incredibly long wait times (I always have an appointment) are just a bad day for the hospital. But sitting in my hot car, waiting 20 minutes for my dogs appointment that took exactly 2 minutes and then waiting another 40 minutes to be checked out and pay is just not good business. This is the 4th time this has happened to me and I have been to several appointments at several different clinics around here and never wait more than 15 minutes and am able to pay and leave after my appointment right away.

Review №12

2023-10-03 15:09:01

I drove all the way from Merced to this pet hospital. None of the nearby clinics would see my sick 6 month old puppy. I called every single one from Merced, Atwater, Livingston, etc. Thankfully, I came across Monte Vista Hospital and they were able to get me in for an appointment right away! My puppy was extremely lethargic, vomiting and not wanting to eat. She didn’t have contact with any other dogs and never left our home. They immediately diagnosed her with Parvo, which was the last thing I suspected. Thankfully, with their diagnosis, I was able to quickly take action to save her life. They gave her an antibiotic & nausea shot, and IV fluids to rehydrate her. I couldn’t afford the hospital treatment, so I decided to do the at home treatment. The male doctor who works there was incredibly nice and not only gave me thorough directions, but gave me confidence that I could save my pet if I was diligent with the at home treatment. I am so happy that my puppy survived. Months later, she is a healthy and strong Parvo survivor! Thank you Monte Vista Hospital for helping me save my pet! I can’t thank you guys enough!!

Review №13

2024-02-14 00:14:17

I have been coming here for the past couple of years. The staff has been super friendly and professional. Recently, I had to put my fur baby down and on that day the staff ( Hailey, Ian ) that handled it were so caring and made it a little easier. The dr that first came to my car seemed rude and honestly a little angry. I knew my dog was in bad shape thats why I brought him in. She walked away before I could ask questions but thank goodness the staff has always been nice.A special thank you to Dr. Cassidy for the wonderful care she gave us during the short time she treated him.No one called me to tell me the mortuary returned my pet. When I called for status Elvira was very sympathetic and understanding. Thank you Monte Vista for everything!

Review №14

2024-04-27 05:22:09

I want to warn everyone if you want you dog to die then hear your place. My dog was doing just fine until I brought my dog here, they did an unnecessary surgery and changed his bandage 3 times not once informing me what was done and what to watch for just threw some pills my way. Several times we vented and were pissed our dog got worse we finally ran him back because he was bleeding through his bandage at exactally 505 pm they sent us home no warning or discussion on his quality of life, at exactally 605pm my dog was found dead in his bed….. don’t go here I am filing every complaint I can and I feel for 800 bucks I should of been educated on what happened with my dog. They are unprofessional and rude and have no experience they cut into my dog with not a worry until oh well it might not be something we can do wrapped him up and said to us oh see a specialist !!! Why did u even try the surgery to begin if we knew what he needed we would of took him there first, my dog was my world and I want everyone to love ur fur babies and stay clear of this place !!!!! Not only was my dog life killed he was literally in pain the entire time because of some egotistical self centered over achieving vet thought they could do something clearly they couldn’t do !!!! Nothing was worth this and I hope others can get behind me to make this place pay for the cremation of my pet how does a dog go into ur care at 505 for a bandage change and come home to die less then an hour later

Review №15

2024-05-26 20:56:45

I have 4 small dogs I have ben bring to them for some time they started out ok .but when the owner sold the business. It went down hill fast .I fave brought one of my dogs in there last week had a problem with her left rear leg .doctor said couldnt find anything wrong .she still favors it and now she has a problem with her left front paw she has ben licking it it is a li swollen .I asked iff they could give her som antibiotics till I get her in there Saturday. Oh wee have to look at her first before we can do it. My opinion is that most of the doctors there dont know anything. I have spent a lot of money there. And didnt get results. I give my dogs prebiotic and and pro and they still lick their paws that didnt help eather .and a special diet to. I could go on and on about this. But I am not .there pet insurance is a joke to .I dont recommend going to a vetinarian that dont know there animals and the rare spreads like I have

Review №16

2024-05-30 00:55:22

Absolutely terrible. Ive been going to to this vet for 15 years. They are more concerned about new patients and charging emergency visits for their current patients.Highly recommend a different vet, if youre looking for a vet do not go to monte vista....

Review №17

2024-04-09 22:45:25

We took our kitten in a few weeks after a fall, not only was the bill $700 and some dollars, they missed chipped femur head and socket, and a broken tibia on their x ray.When we returned from vacation this last weekend our kitten was still hobbling, I called and asked them to forward the image to me and made an appt with our regular vet for this morning.When we received the image, my husband and I both spotted two areas of concern immediately (we work in the medical field, NOT in radiology, but we’ve seen enough to know what we’re looking at). Come this morning, our vet confirmed our suspicions, a chipped femur head and socket and a broken tibia. NEVER AGAIN WILL WE GO HERE. We’ll drive to Fresno or Modesto if we ever need an emergency vet again. $700 some odd dollars to be told it’s just a sprain when there were not one but 3 breaks they missed.So our poor kitten has been in pain and with breaks we didn’t know about for the last two weeks. HUGE props to Dr. Kafka and his office in Merced for doing everything he could for us today to make our kitten comfortable and coming up with appropriate treatment measures at a reasonable cost.

Review №18

2021-12-17 01:23:14

Don’t take your bunnies here. My bunny couldn’t walk I believe that the cause was because it was cold and maybe he got cramps. We took him to the vet December 7, Dr.T the bunny vet there didn’t tell us what was wrong with him and just gave us medicine to give him, but she didn’t tell us what the medicine was going to do, we thought it was going to help him be able to walk again but no. We gave him the medicine every day starting the 7th for and entire week but 7 days later after the vet visit (December 14) my bunny passed away in the morning. He didn’t want the medicine and we had noticed that my bunny was becoming more tired the more we gave him the medicine. My bunny was happy even though he couldn’t walk and he never lost his appetite. The medicine was to kill him, but why? They didn’t if ask for our consent, they just gave it to us, we didn’t even know what the medicine was for. The worst thing was that he was ok he just couldn’t walk. Now I think to myself and think “maybe my bunny would still be alive if we hadn’t took him to the vet.” We had saved my bunny from a sickness without taking him to the vet and he could’ve died of that. But he didn’t, I find it impossible that just because he couldn’t walk because I don’t know maybe he had cramps because of the cold he died. Please don’t take your bunny here my bunny was a happy bunny and super energetic and still was even though he couldn’t walk. Please don’t take your bunny here you don’t want them to end up like mine.

Review №19

2022-08-09 16:55:25

My dog had a wound to the neck which had worsened and seemed to have gotten infected almost over night. I took her to the nearest Vet emergency clinic and they had an 8 hr wait time but referred me here. I called while on my way and they put me on the list for walk in as I was driving down. This was the fastest experience I’ve ever had at the vet. Someone checked me in immediately. Emma was in and out within an hour!

Review №20

2024-04-05 23:08:50

Had a prenatal kitten with stomach issues, scheduled appointment and hopped the kitten would make it. Come the day of the visit my boss is late with my check so I try and extend by or reschedule just 10 -20 min at most and they want 50$. 25$ for cancelling and 25$ to schedule a new one. I will be paying for the cancellation and never returning again. Had me waiting on phone for 15 minutes just to tell me they want more money.

Review №21

2024-03-06 18:19:47

First of all let me start by saying this place was the place to go to before the pandemic. This place was known to help community cats and now it seems no matter how much money you spent on getting them spayed and neutered & vaccinated …. They are treated horribly with no respect. Two weeks ago @ approximately 7am I took in a feral cat to be spayed and l decided to call in around 2:30 pm to check on her. I couldn’t believe what I heard. “ They said they couldn’t do her surgery until the following day” I asked if they were going to feed her and they didn’t respond. I was so upset and disappointed that 1 I rescheduled her prior to this appointment because last time I was told she would be staying overnight because she wouldn’t be getting her surgery and I didn’t feel comfortable doing that so I was given a different appointment which was when all went down hill . I was upset because I was off work and thought they understood that I wanted her to be spayed. The cat was in a trap and I didn’t want to have to take her out of the trap because of their lack of communication. I was never told that she would be treated with no respect and with no care. No matter how much money you spent on community cats ….. these people treat them horribly. You could give them $600 and they don’t care because as long they are getting paid that’s all they care about. Please if you are out there doing TNR ….. please don’t expect these people to care. Tiffany the manager is a dishonest individual. Tiffany admitted that her employees made a boo-boo by not communicating how they treat TNR cats by not getting them spayed on the day of the appointment. I was upset with most of them because of the lack of communication. Within 1 year they went from $35 to $100 for fixing cats and pretend they care about the abandoned cats on the streets, and now they are charging nearly $200. Money is not the issue, just the unprofessionalism. I apologize for being frustrated with their lack of professionalism. I told Tiffany and the staff that I needed to pick up the cat because she wasn’t staying overnight & then we talked for a while thinking we had an understanding….. I was being cordial with Tiffany. Especially on our last conversation and I asked her if we can reschedule the appointment for the cat and she came up with. “ Let me check the schedule and I’ll call you back” It has been a whole two weeks and received no call from her. I even left her a message and nothing. That shows me her unprofessional side and how dishonest she really is with the clients. My suggestion to you is stay away from this hospital. It’s now under new management and owners and they are all about the money and could careless about any animal. And people wonder why there’s so many unfixed cats in these streets. So disappointed.

Review №22

2024-03-13 17:48:42

I have been brining all my dogs to this Vet for YEARS and this place definitely started going down hill after covid hit. I would not recommend taking your pets here to this Vet. The only thing they are good for is giving vaccines.I brought in my dog recently due to him being ill and upon arrive the staff were extremely rude. When I asked them questions they seemed annoyed. Why work in a customer facing role if you can’t even be nice ? My appointment was at 12:30, arrived 15 mins early, and they didn’t take my pooch in till 1:00pm. Super unorganized. The Vet herself I think her name was Daisy lacked compassion towards the situation and was quick to offer other treatment (X Rays) which were over $200. We ultimately decided to give him medication (over $200) which then the pharmacist gave us EXPIRED medication which caused us to have to make another inconvenient trip back to the VET.They told us the results to his stool sample would take 2-5 days it’s now the 8th day. I received a call from them but I am working and they left no voicemail. I called back and Sally the front desk receptionist stated they have no notes or record on file of them calling me and is unable to assist . She didn’t even try to ask the Vet Tech or Vet on my file to see if they called instead was told to just wait for another call … I’ve been waiting for over 8 days ?!This place is a joke and all they care about is taking money out of your pocket.

Review №23

2024-06-05 01:56:38

I took my cat, Trouble, in with a severely broken leg. The Dr and staff who helped me showed genuine concern and were amazing. So glad I went to Monte Vista

Review №24

2024-02-18 05:00:44

I don’t even know what to say about this place anymore. We’ve been bringing our fur babies here since 2007 and it was always five stars. We love Dr Santos, but something has changed….and not for the better. This was a place we felt confident with for many years until the last couple of appointments. Covid brought a bad vibe to this veterinary hospital as it also affected probably every other business somehow as well. That just can’t be used as an excuse anymore. There are at least 5+ Clinics from where we live to MV but we have always driven the distance for our pets. Today we will choose to no longer put our pets at risk with the lack of urgency/compassion we received this morning. The staff always appears unkept, confused and seem like they can’t be bothered with why we’re there. None of them ever appear happy and that’s just not who I’d trust my animals with.Sadly after all these years we decided to leave after waiting almost an hour for urgent care, being told to wait in the car and treated as if the care we came for wasn’t a priority. We will now Invest in better care elsewhere. They don’t have a problem receiving urgent care prices but they sure don’t give you urgent care reassurance.Apparently, It’s just time to move on.I seriously have more I could say but,…why.By the lack of feeling/care we received this morning I don’t believe it would even matter.What a shame.

Review №25

2022-01-15 18:31:33

My dog was unfortunately diagnosed with primary glaucoma. Monte Vista was not only able to see my Forrest the same day, but did not charge me any additional fee. All of the staff I interacted with were polite, caring, and earnestly concerned for Forrests well-being. The cost of medication and exams was very reasonable, less than most other places I checked. They also allowed me a complimentary check up two days after, when his condition worsened. I would like to thank Dr. Becky Lee specifically for taking the time to answer my many questions, despite it being 40 degrees and misting. Her advice concerning his long-term care and quality of life going forward were invaluable.I would highly recommend Monte Vista Animal Hospital to anyone.

Review №26

2022-11-19 03:28:49

This is a great animal hospital with professional, caring, and compassionate staff. I have brought two pets here and I was always impressed with how well my pets and I were treated.The first time I came to Monte Vista Small Animal Hospital, my dog needed to have foxtails removed from his ears. This was in 2020 during the pandemic so I was more emotional than usual. They were very patient with me. My dog received good treatment as well.(This part is sadder but is important to mention.) I had an elderly cat who I took to Monte Vista Small Animal Hospital. My family and I realized she was getting weaker and seemed to be in pain. A vet examined her and she was diagnosed with Kidney Disease. They told us in detail what was wrong with her and what our options were. They gave me medication to give her to relieve some of her pain and slow down the progression of Kidney Disease. But unfortunately Kidney Disease in cats cannot be cured.Today we had to euthanize my cat. We had her for 12 years and my family and I loved her very much. Once again I was touched by how caring the staff was. My mom was worried about if we were making the right decision. So, a vet gave my cat an examination. We were taken to a private room to discuss what to do. The vet told us how sick she was and how her health was getting much worse. However, the vet in no way pressured us to put the cat down. The vet just reassured us that our cat was in pain and euthanizing her was a humane decision.After that, an employee brought our cat into the room and said we could take her out of her crate if we wanted. They even brought us tissues and water. We all took turns holding her and petting her one last time. When we were ready, the vet came back in. We were given the option to keep holding her or put her on the exam table. The vet put her on a blanket and my dad held her. The vet euthanized the cat when we were ready. She seemed peaceful in her last moments. In less than a minute she closed her eyes and she was gone. The vet let us stay in the room for as long as we needed. Which was good because at that point I was crying. When I got myself calmed down, we left and the receptionist said Take care.Today was a sad day but the employees here really helped. Thank you from the bottom of my heart.

Review №27

2021-09-13 03:53:09

The staff here is amazing! They truly car about our animals! I brought my dog in because we thought he had a fox tail. They came to the conclusion that it was just allergies! They even offered to keep him over night. They are affordable and caring! I highly recommend them!

Review №28

2022-09-07 17:07:43

We recently lost our beloved DUKE he was 11 1/2yrs. old. Dr. Santos has been my vet for 20+ years as his practice grew so did his staff & Doctors, which are AMAZING! Not only did the staff members understand our wanting to hold on to our boy a little longer, they put my breaking heart at ease when I said my goodbyes ❤️ The entire staff at Monte Vista Animal Hospital are caring, helpful & supportive! I love when I call the office the ladies are right on my request from emailing me updated documents to scheduling appointments. When checking in they are ready to check you in with a SMILE & COLD WATER ! I honestly don’t think any other Animal Hospital has the hospitality like Monte Vista does!

Review №29

2024-03-07 17:34:35

Monte Vista is THE BEST animal hospital in the central valley. Ive never come across such a caring and prompt staff. Dr. Erin Cassaday was phenomenal

Review №30

2023-06-03 06:25:21

My baby girl Daisy was having parvo symptoms and after calling multiple different places, they were the only ones who were willing to see her the same day! They’re very friendly and professional. After running a parvo test it came back negative. Daisy was prescribed three different medications and is doing way better now!

Review №31

2024-01-17 19:52:18

They no longer care about the animals and just want your money. They wanted to do bloodwork to see if my cat had asthma (almost $200). went to another vet and was told there is no test for asthma and he could feel it was just a fur ball. Dont waste ur money here. They make up stuff just to charge more.

Review №32

2024-05-26 17:33:24

Great place, prices are reasonable and staff is friendly the only thing is with the receptionist and some of the vet techs they do not communicate very well.

Review №33

2022-05-05 16:59:56

All my for dogs and 3 cats go to this vet. They are 5***** every single time! Im a very happy customer!!

Review №34

2019-04-26 08:22:13

Great clean neat happy vet my dog has a real bad ear infection and we took him in today and got his medication on our way out they are very helpful and understanding well cleaned with handy cap parking sadly I could not find the hours for this place. My name is Matthew baylard and thank you for using google maps.

Review №35

2024-01-29 04:07:56

They were able to see my cat the same day I called. I was very concerned about her but they quickly figured the problem and shes back to normal. Thanks to all the staff!!

Review №36

2024-01-03 19:48:04

Super rude support staff. She yelled at me to get back in my car when I was going to check in. I waited for 45 minutes after my appointment was to start in my car before I walked back to the front and they said oh yeah were running late.Staff helped out their friends that pulled up before those of us with appointments. Unprofessional to say the least.

Review №37

2024-03-05 03:15:26

Terrible. I waited 40 minutes for them to bring my cat out from surgery. This was after I had prepaid before even arriving. No medication, nothing going home, but it took them 40 minutes to put my cat in a carrier and bring her out.

Review №38

2021-09-07 04:48:47

Our 15 y/o furry guy Chewies last day with us was so heartbreaking. However, we appreciate the entire staff for making it a little easier for us to let go. Thank you, guys! Goodbye, Chewie, suffer no more...we love you! 😭❤

Review №39

2023-01-03 07:38:13

My dog went to the animal clinic today and they were very fast and prompt and very nice, I left very pleased with my visit

Review №40

2024-01-15 23:53:48

Absolutely terrible experience ! They would not let me in the back with my kitty for a weigh in. Two of the receptionists were very rude and mispronounced my baby’s name twice! When I was getting her deworming medication and I was asking questions about the kitten plan one of the vets with red care laughed as if I was dumb. They also pressure you to get the kitten plan and they did not tell me the deposit was non-refundable.

Review №41

2019-06-25 03:33:46

Had our boxers ears cropped by Dr Santos. He did an excellent job. I returned several weeks for ear re-stack and the staff was always helpful and professional. Thank you for taking good care of Jax.

Review №42

2023-09-13 23:20:02

Absolutely AMAZING care!!!! The best experience and I highly recommend Dr. Snable—especially for emergent surgery.

Review №43

2023-04-19 11:04:50

Our fur baby Fili has been seen by MVSAH for the last 5 yrs & we couldnt be happier. Professional, compassionate, therough w answers & reasonably priced. We drive more than 30 minutes to them because our baby is worth it. Thank you, Dr Samuel Villegas & staff. 💖

Review №44

2020-10-10 18:48:12

Everyone was very nice and took great care of our baby, Harley. She was there for her first shots and microchip. She wS scared, but they were patient and took great care of her. We found out they have boarding so well definitely send the kids there for that!

Review №45

2023-09-22 22:47:37

Overall very pleased with how they handled my fur baby’s situation. They were able to get me in same day and Dr Estrada was amazing. If my sweet girl ever needs any other vet care in the future I will be requesting Dr Estrada :) !

Review №46

2022-02-28 01:21:48

I love this Vet hospital. I cannot say enough great things about them. My 95 lb Cane Corso got shot in the front left leg just above her wrist. The radius bone was shattered, one of the tendons was severed and the other tendon damaged. She spent 4 days in the hospital. The hospital has a lil chapel, which is where they took me to visit her when I came to visit. Iayed on the floor with her and cried 🙏💜 My baby spent 6 weeks in a cast. Monte Vista did such a great job that she doesnt even limp. 👏 💜💜💜 Thank you Monte Vista Small Animal Hospital

Review №47

2023-11-19 20:10:39

I recently had to euthanize my cat. The vet was great! The staff was horrible! The staff had no compassion or care for the circumstance. The person that checked me in acted as if I was bothering her, I had to ask to be placed in a room rather than in my car! Then was placed in a room basically in the waiting room with little to no privacy. The gal that came to get payment before anything could be done was not professional and I had to wait for 45 minutes for a catheter to be placed prior to euthanasia. This place is not your local vet anymore it is all about $$$ and getting you out the door.

Review №48

2020-06-21 20:32:54

Dr Santos was amazing! Talked to us ... explained we were doing all the right things already with our dog(s). As opposed to what our other vet was telling us (which wed been regular clients for nearly 10+ years). The staff at MVSAH was just friendly as can be. They were busy yet we never felt unimportant. They moved through the pets quickly. It felt like a REAL DR OFFICE like the kind of office I would go to for myself. Our pets are our other kids. They need to be treated as such. Im so happy we found this vet. We will NEVER GO ANYWHERE ELSE AGAIN! Thank you Dr Santos. Thank you staff at MVSAH.The Jermanons

Review №49

2023-08-31 05:54:40

Staff from the beginning was so friendly and welcoming. Even the Dr that helped my poor dog get a foxtail out of his paw was very friendly and not to mention amazing! My dog came out happy as if he didn’t have a minor procedure! Definitely satisfied with their Services!!

Review №50

2019-07-07 20:33:37

This place is great my dog had stones and needed surgery the first place we took her to wanted to charge us 2,680$ so we called around and here on the high end it was 1,500 tops got a appt fast that price includes everything my dog is healing good now at home

Review №51

2023-08-18 04:32:34

I drove all the way from San Jose to this facility, because a friend had highly recommended them (about a 2 hour drive).I wished there was a way to give a star review individually for each staff member. As you read on with my review, then hopefully you can understand why I gave 2 stars. It would have been a 5 star review, but unfortunately the front desk receptionists people that gave the billing documents statements, and the person that consulted on medication ruined this review for everyone at the Monte Vista Small Animal Hospital.First and foremost: I need to say THANK YOU SO MUCH to all the medical staff in the back room and to all the Vet Doctors for saving my fur babys life!!When I arrived, all of the medical staff in the back, all the staff that assisted with curbside-check in, and the lady Vet Doctor on duty, they were all very sympathetic, they were all very patient, and most importantly they all gave me vibes that they genuinely cared about my pup and I.(I give them all 5 stars for genuinely caring)As for all of the front desk receptionists people that came out to give me the billing documents statement and the person that consulted on how the medication should be taken, they were not too friendly, and I dont recall if they ever asked me if I had any questions. They all gave me vibes that they did not genuinely cared about my pup and I. They were very quick to give me the billing documents and the medication.(I give them all 0 -zero stars for vibes for not genuinely caring)FYI: The lady that brought out the medication for my pup had consulted me to give my pup the medication 2 times a day, but when I read the label, it states to give “1/2 a pill” twice a day. WOW!!Also, Im not sure why the Doctor on duty did not come out to greet and consult the pet owner --when a pet is discharged after being hospitalized for 3 days. (I thought that was odd?)Even though I had a great experience with the staff assisting with curbside check in, and the medical staff in back room, and all the Vet doctors. They all genuinely showed THEY ALL CARED.Sad to say, I will not return to this facility for any services (and I have 7 fur babies).

Review №52

2020-06-15 13:49:19

Love The Staff & Doctors... I Wont Take My FurBaby Anywhere Else. They are Caring, Compassionate & Treat Your Furbaby Like Their Own... Definitely Reccomend to Anyone Needing an Awesome & Caring Veterinarian & Staff... 💜🐕

Review №53

2021-04-03 21:35:43

They are great and always polite, I have taken my dogs there for over 5 years and so far I dont have any complaints. They helped me get one of my dogs into surgery right away and removed 7 bladder stones.

Review №54

2019-02-23 04:33:23

I love visiting Monte Vista Small Animal Hospital. These folks are super caring and patient. It’s like going to a pediatrician’s office. They saved my dog from some real nasty stuff on three separate occasions. Every doctor, technician and reception staff are caring and loving toward your pet. Whoever hires their employees is great at selecting only the very best and caring. I highly recommend Monte Vista Small Animal Hospital for the care of your four legged family members.Tell them Tom sent you!

Review №55

2022-06-15 16:35:50

My first visit with my dog was good very friendly staff the only thing was due to Covid they have you stay in your car so I didn’t get to see how my dog did for her first dr visit. But they were still very friendly and had a good flow of checking us in and out

Review №56

2019-12-05 03:53:20

I foster Toby a 9mth German Shepherd who unfortunately not only ate something that blocked his intestinal tract came down with parvo. So he was in for a fight for sure. The Vet and staff were very on top of the situation. Everyday i called to check up on him and was getting reports . Two days b4 he was released i recieved a report that said he was still the same but depressed. So I gathered up some very familiar faces and headed to the vets the very next morning to show him we were still here. He had been in for 4days already. Because of the parvo we had to be behind glass to visit him. The staff had no problems with this type of visit at all. And i noticed that he perked up a lil bit. I forgot to get a pic and asked if i could go back there 1 more time at the front desk. After about a 10 min wait the tech came out smiling and apologized for the wait and told me the reason it took so long ..a After I had left she went to administer Toby his medicines and what all he needed and he had just perked up and was excited wagging his tail he was ready to go was her exact words from depressed to seeing some familiar friendly faces and happy again he was back at my house the very next day! So i would most definitely recommend this facility.

Review №57

2023-09-29 16:46:41

I had been coming to Monte Vista for 20 years No more. The new owners are not professional it’s become a bait and switch. No appointments are ever available. They’re always 1 week to 2 weeks out. They can see you right away with urgent care for $170.00 plus. Normal appt is $55.00 plus.Find someone else as I did.

Review №58

2021-12-03 22:04:03

Thank you Monte Vista Small Animal Hospital. I just came from having my little dog, Ralphy, euthanized.The staff was so kind and compassionate. Very gentle and sweet, yet utterly professional.Thank you, good people, for making a stressful situation an actually poignant experience. ♥️Maury McCord, Ralphys dad.

Review №59

2023-02-03 02:19:01

What a wonderful place thank you again for your professionalism and carrying staff. We Thank You will all our heart ❤️

Review №60

2021-12-18 21:06:13

We were passing through the area from Seattle when our Maia Papaya had an allergic reaction to a new medication. The Monte Vista staff was kind, attentive and responsive from my first call to checkout and every touch point in between. I was so impressed that they took my information over the phone to get the intake process going, had staff meeting people in the designated urgent parking spaces with ipads in hand to complete the check-in process (great COVID protocols!), and provided numerous touch points throughout the process. Dr. Estrada came out to talk to me in person and was thorough, caring and made me feel like my Maia was important! The fancy vet ER clinics in Seattle (which Ive spent countless hours at) could learn a whole lot from Monte Vistas processes and caring staff members. Maia is doing so much better and we cannot thank you enough for easing all of our worries while being far away from home! We appreciate every one of you!

Review №61

2023-08-01 22:07:51

I went here as an emergency with my small dog that was having seizures. They did not know what was wrong with her, they wanted me to pay over $1,000 then later on I had to pay $800. I was there for hours and by the time I was finally able to take her home they werent even going to give me or even tell me how her blood work was. Four hours after I got home my poor dog started having seizures AGAIN. The medication they gave me was oral and did not work. I had to see her have 20 seizures over night because everything was closed. I took her to a different vet as soon as I could. They told me what was wrong with her and gave me the right amount of medication I am supposed to give her because the amount they said was too little. I ended up having to hospitalize her for a few hours because the medication they gave me wasnt going to do anything for at least two weeks since it was oral medication. Here at the Monte Vista they told me nothing about this and my dog would have died slowly and suffering if I didnt take her to another vet. Now after the worst two days of my life she is home and not having any seizures. UPDATE: I did reach out and the hospital manager was very rude and not understanding of the situation. I explained everything to her what the other vets said and how they did not explain anything to me, not the results, what was wrong with her, what we should do, or that the medication was not going to do anything to my dog for at least 2 -4 weeks. They expected me to watch her having seizures all day and all night. Worst vet and worst customer service I have ever experienced. They would not give me back at least half of the money for them doing nothing. She said it was not her problem and to top it all off it took me a whole week to talk to her because she was never in her office. I am never going back screw this hospital.

Review №62

2023-09-19 18:35:48

Their services are great if you can afford it and nice people. HOWEVER last year they tried to scam me by adding $250 more to a bill I already had paperwork on for a surgery. Then lied about it, saying they recently changed the cost of the surgery. I showed the paperwork to someone in charge, either they had no choice or according to them honored the promise they made. TODAY I tried to make an appointment to check on a black spot on my cats nose. They want a up front fee just to make an appointment, how ridiculous.

Review №63

2023-08-11 17:36:04

I cant adequately praise this clinic highly enough. The level of professionalism and compassion for both, our labradors and us, their humans, is unequaled.The staff is very helpful and efficient in providing both regular visits and trauma visits; putting at ease all involved. Wonderful people!

Review №64

2021-03-12 02:13:59

Took daughters cat in critical condition, the staff and Dr Davis was amazing, Toby is doing so much better, I want to thank all those who helped him. I love this vet.

Review №65

2022-02-03 17:45:11

This was a Very Special Place to meet the Rainbow Road. my cat was So Comfortable, often, you hear how animals can sence/ get scared but She was So Put At Peace, everyone knew it was the right time and i had No Idea how to Handle Myself and the People are Super Compassionate, Very Generous with their candor... She was the best Craigslist Cat, thank you Monte Vista Small Animal Hospital, for ushering her to a New Era❤️❤️✅✅🌈🔛🌈♾️🌈🔛🌈♾️🌈

Review №66

2024-03-25 01:51:42

Started with Dr. Mark 30 years and 3 beloved cats ago. Now its our lovely little dog, a bigger building, more vets and assistants. The excellent care, concern, and skill are the same.I dont have the luxury of continued confidence and trust in Monte Vista Vet. The last visit with my dog, Pearl, felt surreal. To all outward appearance we were at the same place. Experience with the staff was sad and disappointing, although the vet himself was kind and thorough.That first review I quoted is 4yrs old and was most sincere. Im sad to have to say that my experience with MV has changed. I was there with my dog Pearl in January. The vet himself was skilled and kind. The rest of my interaction with other staff, particularly pharmacy was negative enough to make it clear that I must find a different clinic. The atmosphere and attitude of staff was completely unexpected and unrecognizable from the pet care Ive known for 30+ years. I couldnt recommend MV to anyone. I would have to warn them away. Farewell to an old and trusted clinic.

Review №67

2023-08-01 16:51:43

My animals have always received good care from the doctors here. (Dr. Villegas is the best.) But since the pandemic hit, there have been some unfortunate changes. The practice was sold and money is #1. Loyal customers who have always shown up for appointments and have spent lots of money on multiple pets are required to put down deposits. We still sit in the parking lot regardless of weather conditions. Reduced hours make it hard to get in. Im shopping for a new vet.

Review №68

2023-02-25 02:29:42

Been going here for over a decade. Its a big place with so many workers, vets, vet techs, pharmacy and office staff. I appreciate that I dont have to bring my cats into the waiting room, i hope that continues. If i come in with an emergency I have to take a vet I may not know, but I like my cats regular vets and have good experiences with them. They have a chip scanner out front if you find a lost pet.. and want to help get them to their homes. Open late and on weekends.

Review №69

2019-03-31 04:02:44

We are a household with 3 dogs, I have an elderly dog in particular who Ive been taking here for a year or so for more regular visits, & hes always handled with such care on his Dr. Estrada is fantastic, & we are very happy a place like this is around to help with all our puppers needs!

Review №70

2022-05-28 15:06:41

I recently lost my best friend. Everyone here was compassionate and helpful including doctor. I appreciate yall trying to save my boy. I miss him every day

Review №71

2023-01-17 03:38:16

Monte Vista has gone down hill so much since I began going there 4 years ago. They have no clue what they’re doing and the customer service is horrible. I regret bringing my 3 dogs here for as long as I have, and will be looking for a new clinic. All they care about is money and getting as many animals in at once to cash in. While you wait in a car for hours, they keep you in the dark as to how your pet is doing, and God knows how they’re being treated because you’re not allowed inside anymore. Please do not bring your animals here if you care about them. Learn from my mistake. I pray my dog can recover after a horrible experience with a surgery that possibly could have been avoided, but I allowed myself to be persuaded into. They don’t really care about your pet, they want to make money off meds and repeated visits after botched surgery. What was once a reputable vet clinic is now seemingly a revolving door for inexperienced vets and vet techs, and I have lost any confidence I have in their care and services. I’ve seen the writing on the wall for a while now, but kept giving them the benefit of the doubt because they used to be wonderful. This recent experience with my dog will be the last one with them. I now have to live with the guilt that I allowed this to be done to my beloved pet.

Review №72

2019-03-18 04:08:40

I just left MV after having to put down my Annie. She was 19yo and a wonderful feline. Dr. Lee and the staff were more then wonderful to Annie and I and I cannot speak more highly about these wonderful people. Thank you!

Review №73

2023-07-05 21:32:14

Ive been going here for the past 9 years. Over the last 1-2 years it has become terrible. My dog has never had issues with them or his groomer, but now the techs that take him back seem to be even too scared to walk him inside. He is large, but when I ask to go back with him if they say they are having problems they tell me I cant. So who is supposed to provide my dog care if the vet wont? Not being allowed inside now, i dont even know how he is being treated They insist on muzzling him now, and I will definitely be seeking care elsewhere.Update: I emailed with my information as requested on the reply, and did not hear back.

Review №74

2023-06-21 07:41:41

Dont know if they are taking in too many pets at one time because when I went in to drop off my pup from a Rescue adoption place set up for neutering, abrasion on leg, and rabies shot. When I showed up to pick my pup up was handed paperwork on neutering. I asked about the leg was told at first all was written down was neutering. I said no the leg and rabies. She looked up something on computer and said oh sorry ya. They are giving drops let me go get them. After returning with drops I was given instructions how and when to apply. Wasnt told what the diagnosis was.After driving home which is 45 min drive one way I called to ask wheres the rabies tag and I want to be told exactly whats was wrong with leg. I was told they dont give tags just a certificate. I explained I dont have that either only the neutered one. She put me on hold told me sorry it wasnt done. That I could come back at my convenience she would put notes in computer. Then I asked what was on the leg for I wasnt informed. She replied ring worm. I was shocked and beside myself. Should of been told that at the hospital. So no follow up nothing to see if healing for neutering and or the ring worm. Dreadly driving back a day later to get the rabies shot to be told after they took my pup in the back that it was done the day of surgery. I was pissed and confused. Why one said not done then told by another it was done?? So I asked can I have the records for my filing. To be told no I would have to go through adoption agency. Im the owner its my pup? I will NOT be going back! Ill stick with my caring organized Animal Hospital. Which my pup has an appointment in a few days. Word of mouth is key to a business. I will not recommend this place nor the Rescue place. Both hand in hand was a confusing frustrating experience.

Review №75

2024-05-20 00:17:43

Oct 2023Unfortunately they were bought out by a massive conglomerate and have decided to keep their very strict covid restrictions in place permanentlyNO pet owners are allowed in, as of October 25 at 2:45pm as I was told by the reciponistThey have misdiagnosed my GSD and on another occurrence admittedly by theyre own people that they were very very rough with her for a burnt paw it took 6 of us to hold her down sir they just couldnt give her a mild sedative??? The vet gave no answer and just stared at me.Its sad because Dr. Estrada, Lee and Dr.Vargas are great vets. But for the rest of the practice...So as of this writing we will no longer be using them nor do we recommend them as a vet.

Review №76

2023-08-26 01:26:59

This place turned my kitten dying in front of them away with THREE DOCTORS on the schedule and arriving within the time frame they claimed they accepted walk ins. They could care less she was sitting between my two little girls dying in front of them. All they cared about was getting out early on a Friday night. I did not know this is how Dr. Santos conducted business. He has always been such a professional man. Things can get messy in a business, especially when employees start sleeping with doctors and nepotism rots the heart of a business that should care for life..

Review №77

2022-08-31 05:05:20

I really like this vet as they are pretty thorough when needed and quick when it’s a simple task. I made my appointment via their chat feature, which I thought was super helpful and quick. I also like that you park when you arrive and text your space number. They will come out to you when it’s your turn. The vet is friendly and explains things in a way that is easy to understand. I appreciated that he wasn’t too busy to come and speak with me about my pet.

Review №78

2023-04-06 19:49:14

The two cats I brought in for spay-neuter were essentially ally cats when I snatched them up as kittens. I bottle fed them and they trained easily and fit in nicely with my other cats (indoors of coarse). Now they are excellent members of the family (especially now that they are spayed/neutered). THANK YOU!

Review №79

2021-04-06 18:16:32

Love Dr Estrada very caring doctor..even though my baby passed, Dr Estrada did everything she could including keeping me updated every step of the way. even on her Day off

Review №80

2022-07-21 20:50:21

We recently brought in 2 feral cats that weve been taking care of to get them fixed and the whole process from beginning to end was smooth and amazing. Everyone was so nice and helpful and answered all of our questions that we had. The cost to get the cats spayed and also to get their rabies and flea shots was affordable and not overpriced like at other locations. Both cats recovered quick and they are back to being their normal selves already. If youre looking to get a feral cat fixed and getting their shots at an affordable price then this pet hospital is the one that I recommend to you.

Review №81

2022-07-10 01:37:20

We came from Modesto for their care for several months, as their care was better in quality than the vets available in town. However, this most recent time we visited, we were severely disappointed in the care our dog received.Our girl has been sick for a few days though her blood work and images are all normal. But she still needed hospitalized because she wouldnt eat, drink, and therefore we couldnt administer meds. When we arrived, she hadnt gone to the bathroom since 3am the day before.The vet was very professional, however the techs and reception were NOT. We told the vet we wanted our girl hospitalized until closing and then we wanted her IV catheter out so she wouldnt mess with it in case we could keep her home and continue care ourselves. The vet agreed and left, and said we could pick up our dog at 10pm. Reception came out and tried to charge me for overnight hospitalization and I corrected her and said that we would be taking our dog home at closing as discussed with the vet.Then the receptionist had to go talk to the vet and came back and said my dog would just get fluids under the skin and theyd send her home in half an hour. I again explained what I wanted and what we discussed with the vet and she had to go back and talk to the vet AGAIN before things were finally ironed out. It was obvious she was annoyed with us and how we werent backing down from what WE wanted and what the vet agreed to do for our dog. The receptionist said to pick up our dog at 6pm because thats when they close, even though the vet said 10pm.Then when we were on our way to pick up our dog we received a call at 4:45pm. They very rudely asked if we were coming for our dog and how long it would take for us to get there. We were 10 minutes out and informed them as much. Apparently they close at 5pm, even though they told us 6pm, and their website says 8pm, and the vet herself said 10pm. When we arrived around 5pm we waited for 15 minutes before we were seen. And at that point the tech said they closed 20 minutes prior and if we wanted to talk to the vet we shouldnt have waited until they closed. We were there when we were instructed to arrive. Absolutely ridiculous treatment and lack of professionalism or care.When we picked.up our dog we asked about aftercare instructions and the tech said Im not the vet I dont know and so we asked if they left any aftercare notes or instructions. She said shell go look and went inside. We waited for 25 minutes and no one else came out to our car and we ended up leaving because we saw staff leaving for the night, no one was coming out, and they were obviously just wanting us to leave so they could go home instead of just answering when we should resume our dogs medications and what signs we need to look out for overnight.

Review №82

2020-03-08 22:44:52

Brought the kitty with fracture. They have good service and we were able to see doctor with no time. I would definitely recommend it but unfortunately the prices are really expensive.

Review №83

2022-06-27 10:34:18

After having a bad experience with another vet, I came to Monte Vista and they did not disappoint. The staff genuinely cares about your pets, from the moment that I called them before I came, they were nothing but sweet, informative and communicated so well. They told me that it might be a wait since they have appointments with regular clients but despite that, they were so fast, and took care of my dog right away. I am so grateful that this Vet exists. If you’re thinking about bringing your dog here, I highly recommend it.

Review №84

2023-09-12 16:26:35

I am endlessly thankful for MVSAH! I have brought my pups here multiple times in emergency situations. The staff is so kind and act fast.

Review №85

2023-08-12 00:08:38

Came in about two weeks ago with my family to put our 14 year old dog to rest. For context, our dogs health had been slowly deteriorating over the course of the past five or six months but the night before we went in, it took a drastic turn. She seemed to have suffered some kind of stroke and was unable to get off the floor. When she could get up, she couldnt walk very far without falling.When booking the appointment, we made it clear that our dog was unable to walk and would need to be carried. We knew that this facility had a stretcher, as we had previously had a dog put down here about 10 years ago, so thats what we requested this time around.We arrived at the hospital ten minutes before our appointment time and checked in. We then waited for about twenty minutes before someone came back and let us know the room was ready if we wanted to follow. To me, this indicated we were expected to carry our dog ourselves which was not what we had specified when we booked our appointment. We let this tech know that our dog was unable to walk and she told us she would get somebody to carry the dog, walking away before we could ask about the stretcher. Another tech came out and seemed to be more worried about taking our payment than anything but we asked her and she said they would bring out the stretcher. We then said that if she had to be carried, then we would do it ourselves because our dog did not like strangers touching her and only trusted family members to carry her. This second tech also told us that the room was still being prepared even though we were already told it was ready.A third tech then came up and said he would carry our dog. We once again repeated that if she had to be carried by hand then we would do it ourselves. Despite this, the tech went to the rear door and attempted to pick the dog up, before he finally understood we wanted her to be carried either in a stretcher by the techs or by hand by her family. Keep in mind that our appointment was at 5pm, we had arrived at 4:45pm, and by the time this third tech went to get the stretcher, it was around 5:15/5:20pm. The stretcher came out eventually along with a fourth tech. The third tech attempted once again to pick the dog up, but was stopped and my brother loaded her onto the stretcher himself. The techs then strapped her in and picked her up. They nearly dropped her off the side after standing up and she most likely would have hit the parking lot had my brother not been standing there to catch her. We then followed them and were stopped at the door by yet another tech. We were also told by the techs carrying the stretcher that they had it handled. This fifth tech blocked our entry and asked someone else if we were allowed in as if we werent standing right there. She then said she would check if the room was ready, making it the third time someone said that to our family.We sat in the private room for about fifteen minutes before our dog was brought back to us on the stretcher. We waited for a while before the vet finally came to us with the injections. She was the only positive of this entire experience. I wish I knew her name but she was extremely professional and helped to ease our sadness. She deserves all the credit in the world.In summary, I would wholeheartedly tell you to avoid this facility, especially for euthanasia. The lack of communication between the team was apparent and really made a bad situation a lot worse.

Review №86

2023-01-30 23:49:26

Took my cat there for an emergency with the extra emergency fee my cat was seen in about 30min. The Dr. Was helpful in giving me his advice on how to proceed. Lucky my Wednesday is doing a lot better with the medication he was given. The doctor also called the next day to check how he was doing. I am highly satisfied with the service.

Review №87

2022-11-19 17:58:42

I felt they were a little expensive. Only a 5% discount for seniors. They are good and reliable. I used to take my pomeranian dog there and he felt comfortable with them. Sadly I had to have him put down and they were good with that also.

Review №88

2023-01-02 20:56:31

I have come here exclusively for my pets for the last few years. They have always given my pets the best experience when it comes to getting neutered, tested, and taken care of. I have also had to use their emergency euthanasia and I was really happy with the vet who take care of my cat and how quickly they got it done because he was suffering. Best vet experience in the central valley.

Review №89

2023-03-23 16:37:51

This is the best place fir your sick furbaby. I have been a client for almost 20 years. When my 15 yr old Pom passed, it was chaotic, and I ended up calling them multiple times, always bawling, not crying, but BAWLING! They listened, they comforted, and never rushed me. They are there in emergencies, and for great regular care. Vers, staff, they are the best.

Review №90

2022-12-10 04:40:27

I took my semi-feral cat there today to be checked out and tested for aids/leukemia. A lot of places wont see feral cats due to the difficulty but they assured me everything would be fine. I have cared for this cat on the street for years and she is now in my home. They took great care of her, cut her nails, gave her a well check. They were kind and thoughtful towards her situation. Thank you Monte Vista for opening up your office to the more challenged animals.

Review №91

2022-12-12 17:40:04

Puppies boarded for about a month while looking for rescue and starting puppy plan; inquired about deworming and was assured they were administered one. Puppies picked up and first stool was full of worms. Used to be a good vet, not sure what happened. Called and was told by the front desk somebody would contact me, three days later haven’t heard anything.EDIT: I did contact the Vet directly, and was told that somebody would contact me, and that didnt happen. Thats why I left the review.

Review №92

2023-10-01 22:56:22

ILLEGAL PRACTICES!!!! My son took his cat here with a suspected urinary infection after hundreds of dollars in unnecessary charges they prescribed Hills Urinary Care Cat Food. They did not inform him of his right to a PHYSICAL prescription and said he had to buy the cat food from them. This is ILLEGAL in the state of California! Then he ran out of food while delayed hundreds of miles away and they REFUSED to send him a digital prescription and said he should drive back to Turlock to buy the food from them. Thank God for Tags Vet in Santa Clarita who saw the cat as a kitten and filled the prescription without a visit charge with twice as much food as these thieves!!IT IS ILLEGAL IN CALIFORNIA to not inform of the right to a physical prescription (so that the owner of the ill pet can get the food in an emergency from Petco, Pet City etc or order on Amazon or Chewy etc anywhere in the country and for way less cost.ALSO This clinic INSISTS you PAY for a visit EVERY 6 MONTHS to refill prescriptions. This code should only apply to controlled drugs not pet food.DO NOT TRUST THEM. They practice predatory pricing for desperate patients.ACCORDING to CA CODE of REGULATIONS:California Code of RegulationsTitle 16 - Professional and Vocational RegulationsDivision 20 - Veterinary Medical BoardArticle 4 - PracticeSection 2032.2 - Written Prescriptions(c) Pursuant to section 4170(a)(6) and (7) of the Business and Professions Code, veterinarians MUST notify clients that they have a choice to obtain either the medication or a written prescription and that they shall not be charged for the written prescription.According to the American Veterinary Medical Association: Veterinarians shall honor client requests to dispense and/or provide a written prescription for a drug that has been determined by the veterinarian to be appropriate for the patient.

Review №93

2023-01-10 00:56:01

I’ve had my dog 13 years and have been through many veterinary’s and I wish I would have found this one a lot sooner . I will never take my dog els where . This place actually genuinely cares and correctly diagnoses . They have many different payment options that are low cost . I had an emergency flight out of state and they got my in the same day and I was able to get my pets health certification to fly with in a matter minutes. Staff is very nice, very clean facility, and nurturing to animals . I now live 2 hours away but the drive is so worth it . This place is THE BEST !! Thank u Monte Vista !From Scruppy too ‘

Review №94

2022-07-19 20:11:31

I scheduled an appointment for a stray cat thinking it would be examined by a veterinarian. She was briefly observed by a tech. I waited a whole week for them to basically do nothing. All they did was check her microchip status and breathing.Ive seen a total of three people during this time. When the second girl brought my cat back she said they put their microchip on her. I asked her to clarify but she couldnt even explain it to me. Then, I asked if the cat was fine health-wise and she said she didnt know because she wasnt the tech. All she does is pick-up and drop-off the animals. I told her I wanted to see the tech so she could tell me if the cat was fine. The tech couldnt be bothered to come outside and at least tell me the results of whatever she supposedly examined inside. When she came out she just told me that if I wanted the cat to be seen by the vet that same day then I would be charged an emergency fee of $160+. This was my second time here.The first time I brought my cat was as a walk-in and back then I was quoted an emergency fee of $190. I decided to come back another time since we wouldve been sitting in the car in 90F weather for over an hour. The staff actually advised me to return another day since the wait time was so long. Anyways, between the first and second visit 2-3 weeks have passed. Not sure why I was quoted different prices. Maybe the staff is not up to date with changes in the services they provide. Maybe the staff doesnt care to inform themselves with their workplace policies. They not only wasted my time but delayed proper care the stray cat couldve received.

Review №95

2022-05-23 05:15:16

Such an amazing place to take your babies! The curbside process is super easy and smooth. The appointment availability is amazing! The staff is so wonderful and communicate with you so wonderfully. Dr. Davis is WONDERFUL!!!!! Shes so amazing and kind and takes such amazing care of your babies. Its absolutely worth the drive from Modesto. You guys rock!

Review №96

2022-07-13 18:52:00

I have to agree with one of the post here they are expensive. I was quoted 3500 for a soft palate removal for my French bulldog. That is ridiculous!! I called to try and get an estimate but they wanted me to come in. If they could of gave me just a estimate I would of never came in knowing they would of charge that much. Of course they wanted me to come in so they can charge me for the visit. Usually the price depends on the severity or what needs to be done. Thats not the case this time. Vet said its because they use a different tool. They could of mentioned that on the phone so I wouldnt be surprised when I came to do the consultation. Other places were only charging 1400-1700. I wont be taking my dogs here again.

Review №97

2022-01-10 05:37:48

I am very impressed with this facility. My Georgie wasn’t feeling too well and normally I would visit my regular veterinary hospital but because it was a Saturday and this facility open during Saturday, I need to see a doctor. They were very well kept up with the current pandemic situation. We drove up in a numbered parking lot and was able to text the facility where we were parked. Not long after that they took out information, not too long after that they took my Georgie in to be looked at. After several minutes, Dr. Maggie came out and spoke to me about George’s situation. she recommended some medication and even though I paid a little extra because we are new patients and on a last minute notice, it was worth it. The staff was very professional and very on the spot with customer service. I think they will be receiving my business from now on. I need a veterinary hospital that’s available at least the weekday and a Saturday for my girls.customer service: A+Quality: A+Price: $$

Review №98

2023-07-12 16:34:17

Update: Decided to give these guys another chance with my cats. They needed a FeLV snap test and then updated boosters. The first time my cats were too upset or as they said violent to get it so they gave me a sedative 1mg of Xnax (Alprazolam) INSTRUCTED ON THE BOTTLE GIVE 1 HOUR BEFORE APPOINTMENT. I did so took them back yesterday and was told even on the sedative they are still to aggressive. I ended up driving home and my cats could literally not crawl out of their kennels. I get them out and they cant even walk. Odd they said they werent sedated enough so I call. I talk to the office and tell her my cats are more sedated than they were for the appointment. She goes and talks to the pharmacist. Comes back on the line and says well it was suppose to be given 2-3 hours before the appointment did you so that? Then I literally read the bottle. She proceeds to tell me someone messed up and If I can bring them back right now. Mind you I drive from out of town. I said no. Dont waste your time. Made appointment with a vet that will let me go in with them. Im not sure they even gave my cats the right mg now cause they were sedated for more than 24 hours. 7am (given yesteray) till as I type this today. I am so upset with this. My poor cats.

Review №99

2023-03-20 01:44:23

The staff is friendly, quick, and serious about providing quality care for pets. We have brought our fur-babies for a little over a year and have always been happy how they are cared for.

Review №100

2020-09-27 19:18:24

Took my dog with an ear infection and a skin rush on a Sunday, the staff was very friendly and the best part is that my dog got his treatment and medicine and my bill was very affordable that I was surprised 😀definitely I will be back .

Review №101

2023-01-27 22:01:46

I brought one of my dogs here after another vet didnt fix the issue my dog was having.. I was seen pretty fast and the vet really did a thorough exam and found the issue to be a inner ear infection. Now I bring all my animals to them.. I dont mind driving 30 mins to have my animals seen by them.. they are reasonably priced on services.. I highly recommend them for taking care of your animals..

Review №102

2020-11-28 15:21:56

Its worth the drive! Wonderful caring staff. The veterinarian examine my cat immediately as I waited out in my cart. The doctor less then 25 minutes the doctor was explaining to me the need for x-ray . They kept my kitty overnight and called me within a couple hours to let me know her leg was fractured.Prices were good they even kept my cat overnight and I picked her up the next day . Thank you to the Doctor and staff for caring for my cat

Review №103

2022-11-15 03:10:49

We had to put our cat Sophie to sleep, Monte vista made it as comfortable as possible, it was so peaceful with soft music playing and your in a private room just as if you were in your own living room. It was such a sad and depressing day, but they did make the pain a little easier. Thank you Monte vista for treating Sophie on her last day here like the queen she was. SoSo mom and Dad Susie and Greg

Review №104

2021-05-03 03:42:19

They were extremely busy, but you wouldnt know it. They kept everything swift and everyone taken care of. Excellent experience.

Review №105

2023-01-31 03:27:53

Pretty okay vet overall. Their new policy for customer privacy is poorly thought out though. Being denied service because I changed my phone number and someone else happened to have an account with my new phone number is pretty stupid. Either way, wont be coming here again regardless of if I wanted to or not.

Review №106

2023-03-11 05:13:56

Please avoid this place! We had scheduled a visit later in the day for our cat who was having respiratory issues. The doctor that saw my cat was Erin Cassiday. Erin was truly something else. She would explain things in a very condescending way and even blatantly said my cat was going to die. The whole time during my visit, Erin just seemed rude and impatient. But, overall the check up was okay. The big issue I had is that Erin prescribed some medicine for my cat to take over a 10 day period, however, on the 10th day, my cat’s condition seemed to have worsened.We rushed our cat to urgent care since my cat’s condition was worsening. After discussing with the Urgent Care doctor, I am convinced that Erin Cassiday had prescribed the wrong medicine to my cat. Unfortunately, the Urgent Care team was not able to save my cats life and sadly passed. I am extremely upset with the team from Monte Vista Small Animal Hospital as it was due to doctor Erin’s negligence and misprescription that caused my cat to ultimately pass prematurely.

Review №107

2021-06-23 15:56:32

I went here to put my dog down. Everyone was very very kind and friendly. They had a special room that was very spacious and home like with a comfy couch and fire place and room for me and my 3 family members, along with a bowl of doggie treats. It made for a really nice experience. They were very patient and gave us as much time as we needed. It also was a very reasonable price. They gave us her ashes and paw prints only 2 days later.

Review №108

2022-02-11 11:28:26

I started coming here in the end of November 2021. Since then Ive had nothing but the upmost care for my dog. I have dealt with several different doctors, staff members and pharmacists and every single one of them was delightful. Their staff is knowledge, friendly and my dog loves going there. I feel they are very affordable and have several different appointment options available. I truly recommend them!

Review №109

2018-03-01 04:07:17

I took in a stray kitten that looked like she had been hit by a car or in a fight. Kitten ended up having a fractured jaw. Dr was able to work within my budget.

Review №110

2022-07-19 07:16:31

My kitty 😺 was hit by a car on Tuesday of last week. And took him to Monte Vista SA. Clinic, after bringing him inside and after being seen. Was informed my Kitty had to be put down, because of his injuries. The Evening Crew all had smiles were very pleasant. I just felt comfortable and was able to relax for a moment. He was taken care of my the Evening Crew, I was given all proper paperwork for Signatures for my insurance. Had to sign a release so he could be cremated and ready for his Berial. I Want to thank the Crew for being so kind and caring for my Kitty, and taken good care of myself thew my emotional stress. What was an emotional experience, ended up being a good experience instead. Thanks again for Your interest in my situation and the kindness you showed was a good day in my life. Ty.

Review №111

2021-05-30 03:28:29

I had a great experience Monte Vista. I drove from Merced because our emergency vets were not accepting more cases. They took my cat back quickly even though she wasn’t in critical condition. We were done in an hour and the bill was under $200. The staff was very caring and efficient. Thank you!

Review №112

2022-04-22 21:06:27

Ive been here a few times. And the first time, was a 5 star review, for Dr. Chelsea Davis. And she still does get 5 stars in my book. However, I had to take my kitten there last night, the vet I had was extremely horrid. And didnt want to fight for my baby even though I did. I had to put her down a few hours later because they tried to draw blood and she crashed because she hardly had any. So when I picked her up, we had to wait 30-40 minutes for them to bring her body and belongings, even though they were told over the phone we are on the way, and when we got there, they were told again, in the office. 2 nurses came out with her, gave us the stuff, my mom said thank you, they ignored her, and started walking back to the building talking and laughing as of we didnt just lose a member of our family........................... Absolutely no bedside manners AT ALL........... They didnt even give their condolences or anything. The nurses who brought her to me are absolutely disgusting........ And they were spraying something on the ground on the way back to the building. I have other cats and none of them are sick. They were more worried about my baby being contagious more than anything. And no, she didnt get her vaccinations yet because vets are backed up and yall wanna charge $60 or more just for an office visit, plus the services I need....... Im sick of selfish vet offices. Im probably never coming here again, and if I do, Im only going for Dr. Davis. The vet I had this time was Dr pipe cutter or something.

Review №113

2020-11-11 21:32:03

Well where to start..Was there awhile back and paid 200+ dollars for another vet just to give my dog antibiotics. The pills did not work and another vet in bay area actually diagnosed what he had later.. My dog [German shepard] was immediately muzzled within the first minute of entering room?They also do not tell you that if you walk in you pay more for the visit because its considered an emergency. I was told as I was paying and already done with visit that took over 3 hours. Very poor experience. Do not recommend for your loved fur babies.Icing on cake and reason for the review is I got a letter regarding a payment of $15 I owed 3 months later?? I call and they said I made a payment and left 15 of the balance due. Why would I do that? And why would I be allowed to make a partial payment on a visit...DO NOT RECOMMEND!!!

Review №114

2024-05-08 20:09:56

Love this place, always very nice and helpful.

Review №115

2022-05-12 14:07:41

My cat needed extra medical attention and the staff at Monte Vista provided the services and attention she needed. The staff was very attentive from check-in until she was seen. Unfortunately my kitty passed and the staff provided care and compassion to my family during our difficult time. I highly recommend Monte Vista for your pets care.

Review №116

2023-01-02 01:49:00

Usually this place is pretty good and provides relatively quick and polite service, but this morning was different, and the end of my previous visit was also strange. After appointments, they usually come out to give me my pet and tell me what they did for him and schedule my next appintment right then and there. The last one, they nearly threw the cat through my car window and said Bye! See you next time! and when stopped to ask when the next appointment was, they only answered with Schedule it over the phone, and ran off..? A few weeks later, yesterday morning, Im woken up by a phone call at 7:30am notifying me that my cat has an appointment at 8:30am the next day. So they didnt even bother telling me when the next appointment was, and then proceeded to call me about an appointment that I NEVER SCHEDULED? I show up at 8:20, I get checked in immediately, and then I have to wait until 9am until they FINALLY took my cat in, after 40 minutes of waiting, and 30 minutes after the appointment that THEY scheduled. The vehicle next to mine had an animal that was taken right in, whilst I was left waiting, until at 9am, I decided I would text the curbside service line, where they FINALLY took my cat, 45 minutes after being checked in. Dont even bother calling their phone line, the one time I did that, I talked to the most rude lady in existence. I had to call back and get someone else on the line for any help at all. This place has gone downhill since November when I first started coming here. The service was much better and now people are rude. This does not go for all of the people that they have working here. Most of them are very kind, but I would appreciate some insight on whats been happening recently, and get these issues fixed. Have a set routine in place each and every time a customer comes, from the moment they arrive, to the second they leave. Dont have different and inconsistent routines each time someone comes, its confusing and frustrating. The rest of my appointment today went smoothly (the last of the Kitten Plan), but next time I come, I hope and expect to see better things. I understand I am not the only customer they have at a time, but waiting 40 minutes for an appointment after being checked in, and being 30 minutes late after the appointment YOU scheduled and DIDNT bother telling me about, and I was the one had to text the phone line just to get someone back out here is just unacceptable. For the record, there was no compensation for my wasted time, but with my luck, I was satisfied enough that I got my cat in and out of this place today.

Review №117

2023-07-03 01:57:12

Very friendly staff and drs good at explaing pet symptoms but theyre not good at explaining how much everything is going to be theyve already killed two of my pets supposedly on an infection this is a bunch of baloney they dont care about it told us to give them a credit card or pay with a pet card when we dont have that the Manger kicked us out and banned us by us I mean me and my grandpa yet she still wants $61 or my account is going to be frozen

Review №118

2022-11-03 21:36:27

It was no fun driving all around the San Joaquin valley looking for a Vet who was available to take in my sick kitten Miso. We were actually referred here by our third emergency vet hospital who was also really booked. Not missing a beat, I called and asked if they had any availability that day and Monte Vista said “Yes! Please bring him by.” It was such a relief to hear after a whole day of either “no we’re overbooked and understaffed” or “no we don’t have a vet” which was understandable but still disappointing. Anyway, when we arrived we were treated very kindly by the staff. We parked in one of the available spaces, texted the number, and were seen very very quickly. They were so kind that they even brought us some paper towels and clorox wipes after Miso had a bit of an accident in the car. The staff were fast to get to the bottom of my kitten’s tummy troubles and the price was VERY fair given the circumstances. Dr. Chelsea Davis was very informative of Miso’s condition and explained the next steps to me in a way that I could understand it easily. Miso is doing so much better now and living a happy kitty life! I HIGHLY recommend Monte Vista Animal Hospital for your pet’s needs.

Review №119

2022-11-03 03:56:42

Took our dog for an urgent visit to the clinic in am where she walked in, we had a diagnosis by noon. By the evening no improvement, xrays finally done and new dx of pneumonia. Dr recommended transfer to 24 hr care or she could stay unsupervised at clinic because they close at 8pm. Transfer means you have to pick up yourself and take to another clinic which I wasnt aware of until late. After they got their money, staff brings her out in a stretcher and laid her on the ground near the car looking lifeless. Once admitted to new clinic, we were notified how sick she really was and in need of oxygen. Our best friend battled for 3 days but ended up passing on Halloween. I called and left message for supervisor but no response. Also, Im still waiting for lab results done 1 week ago.

Review №120

2022-05-16 17:08:44

Thank you so much Brandy for caring for our Kujo,with love and kindness.

Review №121

2020-11-08 08:54:50

Its unlike any other vet Ive been to. From the decor to the main entry to the way they take care of your pet. The thing I didnt like was their price. Its too steep for a single senior on a fixed income and nail clipping is always included with the office visit but they seemed to over look my small 5lb dog. The vet her self seemed to be caring and very up front, honest answers your questions with out seeming in a hurry. Will I ever go back, no. They would have charged me $788.00 where I found the same preceding for $50.00.

Review №122

2023-06-23 01:24:11

Incredibly compassionate for a trip over the rainbow bridge.Great sadness Jimmy, you taught a dog how to be a dog for 17 years, the mini dachshund that trained a rescue pitbull. Jimmy was the King. .

Review №123

2023-04-30 23:42:24

I have always felt respected and that my animals have been well cared for here. Took my father in law here today for a broken nail and they were able to get it taken care of right away. Now they have a new client

Review №124

2023-02-19 16:44:58

Neighbors took our 2 male cats into this clinic and got them fixed. And they took it upon themselves to clip the right ears of my domestic kitties. Why????? Will never recommend them again. My kitties arent feral

Review №125

2022-10-02 22:24:56

I brought in a cat that should have been expired. But needed to go cause of its health. I was amazed by how caring they are and professional they are. They not only gave this cat a second chance at life, my daughter has an amazing pet.

Review №126

2021-11-09 22:24:03

Extremely unprofessional. Our dog was not taken care of at all. The vet did not want to take X-rays and then blames us that we did not want to pay for the price of everything needed. We are more than willing to pay for any care for our pet, as that is the responsibility of being a dog owner. We even checked with the staff because they weren’t charging us for all the fees and we wanted to make sure we paid for everything that was needed. Yet somehow we’re seemed as not wanting to pay and being rude. Our dog was rushed to get out the vet after being sedated. We were told it was take an hour. When our dog gets out she can’t even walk and the nurses made it seem like we were the ones rushing to get our dog out. The nurse very rudely told us it usually takes 4-5 hours before releasing our dog. Which we then asked why that was not communicated to us because we would have waited the time it took for our dog to be fine. Horrible experience and horrible lack of communication. Thank you to Catherine who was the only staff trying to communicate. Our dog was attacked by another dog, clearly we are going to be upset by the lack of communication and horrible service.

Review №127

2021-11-12 03:56:31

The doctor, techs and front office folks are wonderful. I take my dog and cat here and am so happy with them. They don’t try selling you things your pet doesn’t need or unnecessary lab work, etc. And the doctors come out and talk with you after the exams. Love this place and so do my furry kids.

Review №128

2022-05-25 23:35:40

They provide care for my two dogs for the last two years. The prices are reasonable compared to other vets however, they over book or don’t care about customers time. Twice in one week I’ve shown up to my appointment on time but have had to wait 30 mins + to even have my dog seen. It’s unacceptable.

Review №129

2023-05-26 23:33:03

Theyll never have appointments available on short notice, that way they can charge more than double their visit fee. You want a regular fee appointment, youll be waiting at least a week, usually 2. Then, Theyll rack up huge bills when ever possible. I think Im going to stop coming here.

Review №130

2023-11-20 22:57:01

These people used to have good service but not anymore they changed a lot to schedule an appointment for a spay its impossible.

Review №131

2022-11-21 16:45:36

If there was a zero stars I would rate them that. We took our puppy there yesterday, he was sick for a few days, but still drinking water, ran a parvo test and came back positive, the doctor said hes alert and moving, that hes dehydrated and had a really good chance of recovery because he was alert, he was in there for about 1.5 hours and when we left he was alert and moving even when we stopped for lunch at a drive through, he was interested in the food and moving around our back seat, than we get a call from the office stating that they forgot to give him his shots, the nurse before we left said dont give these two medicines at the same time, so we go back and the nurse comes out and give him those same shots at the same time, and thats where things went bad, on the way home he lost all sense of movement and his breathing got really labored. We got him home and started the iv and 15 minutes later he passed away. Why would they tell us not to give him both medications at the same time and do the opposite, how does an office forgot to give him shots. Did he get a double dose of medication? which may have caused his death. They werent that busy.

Review №132

2022-02-27 22:06:48

I have been going to this vet for years. They have always been professional and kind. When my 11yo dog Zoey was diagnosed with mast cell cancer, they gave me all the options. They didnt push me one way or the other, answered my questions and made sure I was comfortable with my choices. None of my fur babies go anywhere else.

Review №133

2018-03-09 02:43:18

Great with your fur babies. Just sad how expensive any vet care can be now. They now have much better service hours. Later afternoons and Saturdays. Sometimes the wait can be longer than I like, but I guess its because its a popular place. I have been coming here for quite a few years now, and know that they seem to keep up with most of the lastest in pet, medical care. Even one of my dogs who Always bit people she didnt know, was charmed the first time by a vet assistant! I was impressed! Shes NOT an easy dog to win over! Glad this hospital is not too far from where I reside.

Review №134

2022-04-27 18:34:07

Have been goi g to this vet office for over at least 20 years. They have always been good to my family. Went with 3 dogs yesterday to get 1 shot and an annual exam. Was quoted one price on the phone and paid a different price, less then I was told.Would highly recommend this office.

Review №135

2019-02-17 20:11:23

Very happy with the service and staff. All went well. Excellent experience. From the check in process to pick-up, they made it so easy. The vet left a message telling me how the surgery went and when she would be ready for pick-up. I was able to text them an hour before I picked her up and everything was ready. Discharge instructions were printed out and explained to me.

Review №136

2020-08-18 23:17:35

Our 12 year old lab out of no where had a seizure on Sunday. They got her in right away and did blood work. Thought was possible one time incident as liver levels were high went home with medication. Today (Tuesday) our dog was much worse and suffering. They got us in right away and as I carried her in Dr. who saw her Sunday saw my face and immediately stepped in. Dr Snable laid out our options and it was very clear she was passing. He and everyone there were so sympathetic and helpful with us as we watched her and let her go. Definitely will go down as one of the hardest days of my life, but we are so thankful that we had these great people to walk us through it. Thank you again for all that you did and our other dog who is also a patient there will continue to receive amazing services from your clinic. I saw a post on here how they were money hungry. I would disagree, as they refunded us for the medication that we took home on Sunday. Thank you again.

Review №137

2022-03-03 19:46:49

Its nice that theyre open late for urgent care, but they have a really weird policy around not giving out complete paperwork, vet notes and medical records. My dog has pet insurance and I need complete records in order to file a claim. They refused to give me the records (Ive never encountered this at any other vets office) and said they would handle filing the claim for me. Ive called multiple times and provided my insurance information and contact information. A week later they havent filed the claim and havent responded. Its a huge hassle. If they had just given me the paperwork to begin with, this would be finished by now. I am unlikely to return here in the future.

Review №138

2023-03-27 16:19:00

I usually bring my two dogs here but have been finding a new Vet for them as theyve constantly got worse. Prices are okay, but wait times are insane (even for appointments youre usually waiting up to 30 min). I tried calling today, was on hold for 11 minutes (never connected to a Rep) and then the call went to voicemail.

Review №139

2022-04-22 20:42:29

Very kind & concern staff. They give me the info, so I could make the decision to euthanize my cat.The staff came to my car(I am disabled) and put my beloved Yodi down. They allowed me the time to say good bye to my cat.Her regular vet does not work on Monday and the vet working there( patterson)could not give diagnosis. She Was willing to send me to Dublin and pay $5,000 for blood transfusion. My cat had a trust fund.My cat had bladder cancer and was 14 yrs old.

Review №140

2021-11-11 10:22:47

I work and my only day off is the weekend. I can take my dog here anytime of day just gotta pay the urgent care fee which is fine. Cannot do that anywhere else. .both my dogs have been here multiple times. major oral surgery and they did awesome.

Review №141

2021-04-30 01:47:08

I had an appointment at 5:20 pm and got here at the office at 5:15 pm, they did NOT take my dog till 5:56pm and here I sit still at 6:46 pm still in my car waiting for my dog which only needed to finish the puppy package. Last shot and complimentary nail clipping. Penny the girl that checks you in is awesome, that is really the only positive, friendly and very good customer service going for this place.

Review №142

2023-05-30 14:18:48

Dr was super nice and very theral with everything I asked about for my pupp. Made a appt and the time to Waite to be seen was pretty quick.I love this place.

Review №143

2020-08-11 14:25:31

Our furry family member had a nasty gash on his side. They had him in very quickly. Love the caring and friendly staff. Ive been bring my furry family members here for years. This is the second time we have had an emergency. Never had a bad experience.

Review №144

2023-04-04 20:50:39

It is very difficult to get medical records for insurance purposes. They will only email them to your insurance company and wont send you a copy. They also dont send you a confirmation that theyve sent them so you have to constantly check with your insurance company and see if they received them. If they dont receive them, you have to repeat the process all over again.UPDATE:9 months later, another vet visit, and getting your medical records sent is still a hassle. I called last week and asked them to send in my records and they never sent them in. The lady I spoke with today was kind enough to stop what she was doing and send over the medical files I needed to my insurance. Unfortunatley, she was unable to send me the files direclty due to what she stated was company policy. They are legally required to provide medical documents according to Business and Professions Code section 4855 and yet they dont.

Review №145

2021-02-10 19:31:00

I honestly love this vet. Very personable and professional and respectful, they call ahead of time to remind you of your appointment and they respect your animals and their needs. Honestly Im tickled pink by how much they do I have my cats who were feral and they helped me get appointments set up and soon due to my situation, so all around I really appreciate this vet. Def deserve the 5 stars 👍Precious and Freddie and luna all say thank you😌

Review №146

2019-05-25 04:58:10

The staff is amazing!!! We had to put our childhood pet down due to a serious condition that was no longer curable. Their empathy towards us was deeply felt when we were in such emotional state. They even sent us a card weeks later. I cannot thank them enough for there care.

Review №147

2021-10-25 20:28:50

This place is great! Our 10 month Frenchie was having diarrhea and vomiting we were really concerned we called his vet but they couldnt see him, we called every vet near us and none took urgent walk ins☹️ fortunately one of them told us about this place we called and he got seen within one hour! The vet and techs were very helpful and nice. thank goodness for them because we didnt know where else to go or what to do.

Review №148

2023-08-08 11:30:44

Amazing Staff!! - The prices are a bit higher than some other vets however, the service is well worth it.

Review №149

2023-05-30 06:10:33

We love the care weve received here at Monte Vista Small Animals. In fact, we drive from out of town to keep bringing our animals here. The staff really cares about animals and will do everything they can to help you take care of them well. Be prepared to wait a long time!

Review №150

2017-02-23 20:05:09

My pet cat Benji has been coming here since he was only weeks old. I like the veterinarians at this clinic; super nice and very knowledgeable. They answer any questions you have for them. Also, take their time when in the exam room, they dont rush through appointments. The office ladies are also nice and usually quick with the checking in and checking out process. Sometimes it takes awhile to check out, but they get SUPER busy sometimes so its understandable. Never had a bad experience. Highly recommend this clinic. Good on prices as well!!!Thank you for taking care of our pets!!

Review №151

2021-03-10 23:04:27

It was overall a great experience-staff and doc were great! The only thing is that they didnt clean my dogs wound, as far as I could tell. I noticed once I got home that it did not appear to be cleaned while we were at the hospital. They just gave us some meds and sent us on our way...

Review №152

2018-07-24 23:32:44

I love coming here! They are always so welcoming towards me and my dog Copper. I’ve been taking him since he’s gotten his puppy plan and Tessa at the front always greets him by name and shows him so much love. She even said she would go visit him for me on her lunch break. The amount of compassion and love for animals this staff shows is incredible. I 100% trust them with my baby and they have a texting line so I can get updates on Copper while he’s in surgery. I never have any issues getting an appointment they get me in immediately. I’ve also taken a found dog there where they happily scanned his chip and got him home to his owners. Thank you Monte Vista Small Animal vet. You show true love for your profession. You’re the best!

Review №153

2021-09-10 19:41:34

Wife and I found a dog, found out it was chipped through them, we took the dog there as they asked us to when we called, they asked us if we wanted to foster it if the owner didnt want it, we said yes, filled out the forms, about 4 days later saw the dog on the shelter website, they never called or emailed us to foster the dog, called them and the receptionist was awesome, she admitted that the person that is in charge of the fostering program should have reached out, took my information again, and no one ever got in touch with us. Only reason I gave two stars was because the receptionist was nice, but the whole experience with them as a whole is only 2 stars.

Review №154

2018-07-20 13:00:56

This place is awesome. Dr Lee has been our vet & can see how passionate she is about helping my for baby feel better. Only reason I gave them 4 instead of 5 stars is the lobby gets a bit insane & check out process takes too long. It seems odd to have to wait 15min or more to pay for our visit.

Review №155

2021-06-27 21:08:29

They were great. I had them inspect my cat because her gums were not looking the greatest, but they looked at them for free to assess just how bad they were. Im thankful for their honest opinion. I love my baby girl.

Review №156

2019-05-20 04:39:24

From the moment I called and went in for her appointment I truly felt their compassion and understanding for my baby. Monte Vista was recommended by a friend of mine who is thinking about going to Vet school and I am glad I called and went in. I truly feel comfortable and confident with taking my baby to them. Thank you for being so nice and compassionate in our time of need.

Review №157

2022-06-12 00:01:39

Came here after taylor vet laughed at me and told me my cat didn’t look like she’s dying. The doctor here in Monte Vista actually found an infection and prescribed her antibiotics right away. They were so nice and welcoming.

Review №158

2023-03-09 01:27:44

The staff is very helpful and will do what it takes to help you out with your fur babies problems I had to put 2 of my babies down a Month apart and they comfort me as much as possible and was very sincere we love them ❤️ and they will always be our vet

Review №159

2019-05-27 14:52:03

I just took my dogs to Mount Vista for the first time a few weeks ago. The front staff could not have been more welcoming. Everyone was incredibly kind to both my dogs and myself. We met with Dr Ellis and I am completely impressed by her. One of my dogs has a lot of soft tissue damage and Dr Ellis is doing everything she can to help. Everyone we met there was kind and helpful to us. I am so happy we have found the best care for our dogs, they are everything to us so their care is as well! Thank you!

Review №160

2019-12-21 06:11:00

Amazing staff. Great affordable prices. All around best Vet in the area. If you want to go somewhere your welcomed and that you can trust from real local reviews from the actual locals themselves( like me) then your at the right Vet for your Doggie. Thank you for saving my dogs life he is a family member and my best friend and from the bottom of my loving heart I will always be beyond grateful for saving my sanity and not ripping me off. My wallet and husband thank you!

Review №161

2022-08-18 04:54:52

$600 emergency visit for the problem to not even be fixed and a resolution to be found for my dog to continue to bleed a lot and now I have to see another emergency vet to figure out what’s wrong with my dog because they charged me for things that didn’t even give me one answer to what’s wrong with my dog. So now I owe that and have no answers to or resolution to help my dog. Will never come here again. Was not helpful. Did not seem to care. Expensive and uncaring.

Review №162

2023-02-28 15:03:35

*EDIT* DONT BOARD YOUR DOGS HERE I had my 2 large dogs boarded here once again, but this time one came back with a wound on her snout about the size of a quarter and when I mentioned it to the staff they said that she was like that when she arrived which was ABSOLUTELY untrue! Later that day I noticed that she kept licking one of her paws and eventually she wouldnt walk on it. By the next day she wouldnt walk on either front paws. She had developed some sort of skin infection while at the boarding facility and they denied that she could have gotten the infection from them. For an entire week I had to wrap and medicate my 50lb dogs paws. Poor girl couldnt even walk.Ive been taking my dogs here for 2 years now, the service is always fantastic and prices are reasonable.

Review №163

2020-10-31 19:11:55

Im giving this place 5 stars. Currently, due to COVID, they are doing curb side service if you have an appointment. You pull in, a tech takes your info, and they take your pet inside to see the vet. If the vet has questions, they call you and ask what they need to..They accept cash payment and cards and come out to your car to bring your pet back to you and accept payment. They are kind and caring folks. I like them. I think I actually prefer curbside. The only thing I dont like is you cant be inside with your pet during treatment, but in the current circumstances, they have made it as easy, prompt, and convenient. Love them!

Review №164

2021-08-14 00:39:44

Loved my visit. Everyone was super friendly. Especially Sharayah. She went beyond to make sure we were happy with our visit. I highly recommend Monte Vista Animals for All your Fur Babies needs.

Review №165

2020-06-11 04:34:01

I brought my puppy there to do the puppy package and my older dog to get chipped. When they took my older dog away I asked if they would weigh her because I need to get flea medication and they said they would. When they brought her back I asked if they had weighed her and she said she would find out what her weight is and let me know. Then they took the puppy away did what she needed to do brought her back. I asked again the weight for the dogs, for both of them this time, and they said they would go back in find out and let me know. Then the lady came out to take our payment and explained to me that the puppy package had went up to 125 since I had made the appointment 3 weeks earlier. Somebody should have let me know that before I got there, their sign outside their building still has the package at $99. I paid and left. No one ever told me the weight of the dogs. So I called in a couple days later to make the next puppy appointment and ask them and apparently nobody documented it anywhere. So now Im either supposed to bring my big dog back to them so they can weigh her or I guess not going to be able to get the flea meds since I dont know how much she weighs. I didnt want to push the subject while I was there because they were very busy and I understood so I thought I would just get it over the phone the next day but nobody documented it. And I dont know how they didnt document for the puppy when they were giving her medication that was weight based.The visit went great otherwise the puppy is fine my dog was fine with getting the chip I just want to know what the way it is and Im very unhappy because thats unprofessional and they need to have that information in the pets charts. And generally the people are very nice to talk to and seem to know what theyre doing I just dont understand what happened this time.

Review №166

2021-04-19 21:22:13

DO NOT GET YOUR DOG NEUTERED HERE!!! I found super cheap prices to neuter my dog elsewhere and this clinic was charging me $467 when the other clinic I am now going to is charging me $100 and on top of that I am updating his vaccines for $30. Had I known that there are cheaper places with no initial consultation required, I would still have my $54.50 in my wallet. I practically paid them to let them pet and play with my dog. I am going to cancel my appointment RIGHT NOW and ENJOY a different PRICE and a DIFFERENT CLINIC! PLEASE TAKE MY ADVICE!!! If I could, I would give them zero stars.

Review №167

2019-09-23 01:18:13

Great service and care. Be warned, they are very popular and busy often. That being said, it is worth the wait if your pet is in need of help. Their facility also includes a micro chip wand for checking lost animals that you find after hours. It is located in a mail box on the porch. Their staff is the best: kind, knowledgeable, and efficient. I trust them with my with my family and you should too.

Review №168

2019-05-12 00:34:22

I didnt care for their service in the matter that I had to return back to them, to have them correct my pups first rabies certificate (which stated he, was a she). It is for that exact reason why I returned to my regular veterinarian Dr. Barrett, at the Community Veterinarian Clinic; which I paid for out of my own pocket. My boys deserve the finest of care!

Review №169

2022-09-29 08:14:55

We put our dog down and they were very caring and loving, but you need a pocket full of money. Im told thats about right from friends, but old people on SSI have so much trouble finding any help for their animals.

Review №170

2021-04-15 19:35:46

When in need, the professional and caring staff, of Monte Vista Small Animal Hospital were there for me. They offered me 3 options for my pups emergency so I could decide the level of care necessary myself(Kudos go to you folks this was so flexible and user friendly). First before knowing it was a immediate danger they offered me the choice to book an appointment, secondly they offered me the urgent care visit where my pup will be seen ASAP in between the doctors schedule for a additional fee, lastly they offered me a critical care visit where they will see my pup immediately again for a little more of an additional fee but of course i chose this option for my pup was in dire need of X-rays and I was willing to spend the money needed to have him seen promptly. These whole-hearted people took my loved one in 8 hours earlier than any other vet local to modesto and Turlock. Their expert level advice and care left me with a lighter heart and a healthier pup. Cant thank you people enough! Thank you for being there for me and mine ❤

Review №171

2022-07-07 22:30:22

My dog has been seen here since he was a puppy. I took him in for vomiting and he wasnt himself. He had a fever too. They check him for parvo negative results. Gaved him a IV and nausea medication. No blood work. He got worse the next day. Took him to a different vet office and they took blood work and x-rays. This vet couldnt believe that they did not give him a antibiotic or did additional work on him. They even found that he had a heart murmur. I think Monte Vista office is just concerned of how much they are going to charge you instead of the best interest of the health of the animal. I will never again take my dog here.

Review №172

2020-02-26 05:08:13

Absolutely amazing staff. Ive been twice for medical reasons for my 16 years old cat. They were so accommodating to me a week ago and helped out tremendously in a last minute emergency need for meds. I HIGHLY and always recommend them. Theyre open late and on weekends. They were also there in an emotional time several years ago for my boyfriends cat. I adore this vet and their staff. Thank you!!!!

Review №173

2022-05-27 00:52:43

I have a cane corso and I took him to urgent care, he’s been sick for about 5 days now, I paid more than $500 just for a few medicine & visit. And it didn’t help my dog at all, so my dog is suffering because I can’t afford to pay for X-rays, and blood test. And the doctor didn’t care about my dog, they just want your money, she saw me crying for my dog, and she didn’t care at all.

Review №174

2022-03-02 22:45:12

Not coming back.I have never left a bad review, in my life, this just goes to show you how angry and hurt I am with this experience.In past years, I’ve always had a good experience with Monte Vista. We came in for puppy plans, parvo treatments etc. Since the change in ownership, the place has gone down hill. I would not recommend listening to any reviews that aren’t recent. Older reviews are better because this was before the owners changed. The previous owners, cared for the animals, and owners. Not the money. The new pernera are money hungry and since the change in owners, I have only gone once and this experience makes me not want to go back again.I brought in my puppy. He was very sick, I was considering euthanization and I had communicated this with the attending vet and the tech. They asked to do blood work to find out what was wrong which I approved.After getting results, I let them know that for sure, I would euthanize him. They proceeded to bring me the bill. And to my surprise there were charged I did not recognize. I asked the tech about this and they said they had done a few other things. (Of which I was not told of beforehand and I did not approve them)I was already in the process of grieving my pup, and was in a vulnerable spot. They argued that in his state they did all they could and that included the things I did not authorize. Keep in mind I had mentioned the euthanization. I believe they took advantage of my position and basically stole my money. Not to mention the outrageous prices! Over $100 for euthanization?!!!If you’re considering Euthanization or parvo treatment or basically anything for your pet, I would stay away from monte vista, one good vet with very fair prices I found after my experience in monte vista is veterinary medical center of Turlock. With one of my moms pups, the euthanization was only $15 there. Of course dog size will change pricing. Speaking with one of the techs, I noticed Monte vista overcharged for so many things. For example, group cremation is $150Or more at Monte vista and over $200 for private cremation. In comparison to a vet who cares more about the pets and family where the prices are $35-$75 for group cremation depending on weight and $130-$150 for a private cremation. X-rays, parvo treatment and so much more is over priced at Momte vista showing they care more about the money. Pay attention to recent reviews, and you’ll find that the Monte Vistas change in ownership has completely changed it for the worse. It was an amazing vet before.

Review №175

2021-02-11 00:00:14

The staff there are simply amazing people! They are friendly, thorough, compassionate individuals. I drove all the way from Manteca bcuz I thought my dog had been poisoned and they were extremely caring. I would recommend them to any body that asks for a vet. I myself will without a doubt be returning there in the future.

Review №176

2022-04-11 02:08:40

I have had travel plans & in the past brought my cat to Monte Vista - not anymore after picking up my cat today. She was covered in urine & feces! She was so upset. I have been using Monte Vista for many years but no more. New management & ownership is obvious not into quality care. My advise for cat owners- ask to see where they board the cats. My cat was in their ‘Cat Condo Deluxe” in a room no bigger than a walk-in closet (with many cages). I feel horrible having put my cat through this experience! Stay away from this place for boarding.

Review №177

2021-09-12 17:54:42

I got my cat spayed here when she was about 6 months old and she was fine for the first few months. Then she started going into heat every two weeks. She’s howling and screaming every night and rolling around everywhere all the symptoms of a cat being in heat but she’s spayed. I called and they said it’s normal... this is not normal at all. She been in heat for one month now. I called and asked what they could do and I was told I’d have to be 200+ dollars for an X-ray of some sort and then have to pay to get her respayed. This place is money hungry! Do not take your cat here to get them spayed. I do not recommend at all.

Review №178

2020-01-19 03:25:49

I have been coming here for a couple of years and I have had 3 Chihuahuas spayed and all have been excellent. The staff is very caring and informative and they are always ready to answer any questions or concerns. They even have a text service where you can ask Dr. Santos a question about the surgery your pet is recovering from. I feel confident that my pets are well taken care of.

Review №179

2022-05-17 07:55:51

We came in at around 9pm. with our elderly 18 year old cat who was suffering. They saw us promptly and attended us professionally and respectfully. They gave us time with our pet to say our goodbyes. We appreciated their kindness and attentiveness.

Review №180

2021-11-14 21:52:29

Great experience they come to your vehicle to retrieve your animal and then bring it back

Review №181

2022-10-29 04:23:44

According to paperwork sent home that was suppose to be done before leaving office wasn’t done !! They just took our money and wanted more and did nothing to help our sick puppy!! I wouldn’t recommend this place because they treated our puppy like her well being meant nothing to them!! They were suppose to prescribe meds but nothing but paperwork that was all lies !! They don’t even deserve the one star and

Review №182

2018-05-23 03:40:13

We took our pivot here after she was diagnosed with stomach cancer, after a few other vets said she was an impossible case to treat.The staff an vets we so amazing!! Dr. Santos is absolutely amazing and she loved him. Under his care we got 4 extra months with our baby girl.When It came time to put her down he was very supportive and sensitive . We had the vet techs come out to the house and they genuinely seem to care about us and our baby.Thank you Monta Vista !! For everything

Review №183

2022-03-30 20:09:12

A V O I D. These folks are crooks, their customer service is awful, and they will lie to just have something to do on a slow afternoon.First, customer service - the easy stuff. You will wait at least 10 minutes to speak to a human on the phone, and frequently longer as they like to transfer calls. You will wait 30 minutes to an hour AFTER your appointment is scheduled to begin. They cant be bothered to cooperate with sending prescriptions to Chewy because, of course, theyd rather keep you captive with their markups.Second, the lies - the problematic stuff. They claimed they finished my dogs rounds of vaccines. After checking on boarding options for a trip, I discovered that Monte Vista simply didnt finish the fourth round of shots, even though they claimed they had. They claimed they chipped my dog. After TopNotch couldnt find the chip, I asked Monte Vista to verify hed been chipped, to which they replied, Of course hes chipped. If we said we chipped him, hes chipped. Unfortunately my dog escaped, a neighbor took him to Canal Vet, and guess what - no chip. Canal Vet sent him to the City of Turlock Animal Service, as is protocol with unchipped pets, and guess what - no chip.Third, the hostage situation. They charge $17 to release the records of the services you have PAID for all along. $17...for an e-mail. So unless youre willing to fork over cash, you cant move along to a different vet with a complete record of care for your dog. Im not sure this is even legal, and it most certainly is not ethical.Do yourself and your pet a giant favor and avoid this place!!

Review №184

2019-03-18 07:24:15

A dog that we were taking care of, was picked up and taken there! When we went to pick her up the next morning, she had been well cared for, and they were careful to be sure that she was being released to the right people because she was an expensive dog and a popular breed, according to the hospital!! I was very pleased with their professionalism. and thoroughness for both the dog and us!

Review №185

2020-02-27 23:46:55

So far so good. Booked some boarding for my pup. Front office was very good. Great customer service. Answered all my questions and more that I hadnt even thought of. I didnt get her name but I give her a raise. Lived in Turlock years ago and this place reminded me for why I like Turlock so much. Well, gotta go. See you

Review №186

2018-08-07 00:05:46

They are good, but when my dog went in to get stitches out from both legs and abdomen they completely forgot to take out the stitches in one leg. When I returned to ask them to take it out one of the staff members (who I assume was new) was very confused & didnt understand what I wanted. I dont know if it was their first day or if they just didnt want to take the stitches out. A senior staff member came and remove the stitches and was courteous.

Review №187

2020-07-28 23:42:25

I texted your Turlock office for pricing at approximately 3:30 am and my message was returned with pricing estimates. We brought our Luna in this morning, as she had kidney failure and she could no longer walk and was suffering.Your staff is extremely caring and professional. I am disabled and live on a fixed income and your pricing is very reasonable. My Daughter and I really appreciated being brought to a nice relaxing room with essential oils and relaxing music, so we could say our goodbyes. Thank you Monte Vista Veterinary you’re very caring and we appreciate you.☮️💟

Review №188

2022-06-27 16:27:02

Came with dog who had a huge mass and apparently an infection in his neck. $600 later with a poke to drain it and leave it leave it bleeding all over for them to tell me they THINK it could be ticks so they give him a $70 tick treatment and guess what? It came back within 2 weeks of being done with the antibiotics. Terrible. Being upfront with all costs is also important to me. Thank you

Review №189

2019-07-22 17:19:13

Everytime Ive gone here (over 10 years) staff has always been super friendly, they are pretty quick to get you in and out. I had to have my dog stay with them for a few days due to an illness. When I visited my dog during his stay he was one happy boy, it was clear the staff regularly walked him and interacted with him. I had to put him down 2 months later, but knowing he was in their hands during his illness gave my wife and I great comfort. After his passing the staff also gave us a card with everyones signatures and a small story of how much they loved my dog, also they donated in my dogs name to a cancer research center. I wouldnt take my pets anywhere else. It doesnt get any better than this place.

Review №190

2019-05-27 09:15:39

This place is generally very busy! However the wait times are small and the staff is very helpful even though it seems like they are constantly multitasking. Did I mention this place is usually very busy? Also!!! Insider tip: they carry Hills prescription diet brand dog food for $20 cheaper than Amazon as of this writing. That alone is what warrants a 5star from me.

Review №191

2019-04-25 17:31:16

The doctors and nurses are good and very caring but the office is too busy. The lobby is always full to standing room and something makes the room echo so the lobby gives me stress. I prefer a small, country style vet where you get to know the receptionists and they know you, and the experience is calm and quiet.

Review №192

2021-12-10 00:58:59

Brought our dog here a couple weeks ago she was acting off and we had noticed her mouth was bleeding the day before. Asked them to check her mouth and for any other problems she may have they completely ignored our request to check her mouth and only found that she had an infection in her uterus. We took her back to her home vet and scheduled a surgery today we found out she had a tumor in her jaw and had to put her down. Do not take your dog here. I’m devastated for my dog these people ignored our request to check her mouth, had they listened they would have found the tumor in my dogs mouth and we could have had more time with her.

Review №193

2022-08-04 22:51:32

Worst vet in Turlock, after taking my dog from a stroke, they took him back and did nothing to help him. Then wanted a revisit to do blood work then wanted to send him to another vet because they cant do anything there for strokes. Why even accept him in the first place and not recommend somewhere else from the start. They dont care about your animals just your money.

Review №194

2021-10-15 01:47:35

They saved us from Taylor Vets. They were very prompt and checked on us pretty regularly I felt they were caring for us and cat. Unfortunately they didnt fix cat though. She continued to vomit. We took her took Newman Vet they solved the problem. We only went out of town because Newman vet couldnt take ASAP next time well wait

Review №195

2019-05-24 04:59:22

I want to give some honest feedback because I have been going to monte vista for 4 years now. Over time, I have become less happy with this vet clinic.Pros: lots of appointment times & the puppy plan has always worked great for meCons: any time I’ve come in for my appointments, I’ve had to wait min. 15 min after my appointment time to be called back, and then wait an additional 5-10 min for the vet to come to the room. On my last visit, I waited 45 min after my appointment time before being called back and then an additional 20 in the room before finally giving up and asking for my money back since I was required to put a deposit to see my three dogs in one appointment. I’m a really understanding person, but waiting is not a new thing and I’ve just become less tolerant of it because it’s every single visit.The check out process is also very long, often taking an additional 20min before they are ready to have you pay and pick up any necessary medicine.For me the wait time really adds up especially because I drive from north Modesto.I may be changing vets soon due to these reasons, though I did really like monte vista in the past.Maybe it’s just getting too over crowded there.I also think they have to have a plan around how they manage their normal influx of regular customers with those who have emergencies because several emergencies in a row were the cause of me being put to the way side on the extra long wait time situation.

Review №196

2020-04-21 00:58:45

Great place, friendly staff, and they really take care of your pet well! I took my dog in for an urgent visit, afraid that he wasnt going to make it, but they did everything they could to make it better and were persistent. They were also very helpful and communicated with me well about how my dog was doing. Thank you Monte Vista Hospital for everything!

Review №197

2021-08-11 15:30:00

Taking your fur babies to the vet is never fun but they make it as simple as possible. An appointment is strongly suggested but they definitely accept walk-ins as well. My wife and I make the 30-45 minute trek everytime because we feels theyre worth it!

Review №198

2023-04-18 01:52:26

Took my dog there 5 days ago because his eyes and ears were bothering him and they gave him a shot and some cream. Now no more itching he is happy again.

Review №199

2020-05-09 21:07:54

I brought my geriatric dog in for a desperately needed mastectomy, and the staff has been so friendly and entirely understanding of my financial situation, quoting me one lump sum for everything and sticking to it, even though Ive had to return for several re-wraps since the surgery just last week. Its been such a huge relief to know that shes getting the best care even through this epidemic, especially since my original vet has closed their doors due to the virus. Things were reaching a critical point, and if Id been forced to wait until they reopened, it may have been too late for my baby. I will be eternally grateful for all that theyve done for us, and they will most definitely be my vet of choice from here on out. You guys are absolute angels! And a special thanks to you, Dr. Santos, for taking such good care of my girl. 💙