Presentation on Map Reviews Nearby

Monrovia Chrysler Dodge Jeep Ram in Monrovia

4.6 (199) 1305 Mountain Ave, Monrovia, CA 91016, United States

Categories

Car dealer
Chrysler dealer
Dodge dealer
Jeep dealer
Ram dealer

Location on the map

Monrovia, Los Angeles County, California, US

Phone: +1 626-317-6106
Site: https://monroviacdjr.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4.6

199 Reviews for Monrovia Chrysler Dodge Jeep Ram 2024:

Review №1

2024-06-22 17:11:13

Great customer service. Luis, Jake, and Terry are the best! No run around, straight honesty and the process was not so long. They made my husband and I feel very welcome, heard our requests and they delivered. We bought a car.

Review №2

2024-05-20 03:28:49

I recommend visiting Monrovia Chrysler Dodge Jeep and Ram. The staff is very friendly and very professional in helping you find the right vehicle for your needs. Ask for Luis Bravo. Luis, with his experience, kindness, and dedication, will help you get the vehicle of your dreams. He helped me choose the car according to my needs. He helped me with my new 2023 Dodge Charger, I am very satisfied with my new vehicle, which they washed and filled with gasoline.I recommend them.

Review №3

2024-04-09 05:27:01

Great experience and deal, processed the deal for a 2023 ram promaster 2500 remotely, 3 hours away and this dealership honored everything that they promised. No extra surprise charges and very transparent. Which I appreciate the most. Dealt with Guillermo on this and Irvin, both did a great job as well as the finance desk

Review №4

2024-06-29 12:46:48

Why do I make an appointment for Friday at 7:30 a.m., only to discover that my truck will not be seen until Monday? If that is your procedure, fine, please inform the customer. I understand that these are recall issues and you may have special procedures, however, common courtesy dictates that you keep the customer informed so that they can also accommodate that schedule. I left many large valuable items that I, female, cannot carry or remove from my truck to take with me in the Uber shuttle provided. Then, I have to sign a waiver that says I AM RESPONSIBLE for any theft of my items so irresponsibly left by me in my vehicle !? This is not customer service. This is customer inconvenience.

Review №5

2024-05-17 21:57:08

What a great team at this dealership! Super helpful and professional service. Andres and Ed in finance were the best!

Review №6

2024-06-14 16:29:21

I contacted Mario a day or two before I was able to come in and look at a Wrangler. After a long day of work, he met up with me and went through the process. I knew it was what I was looking for and jumped on it. He knew the previous owner who traded it in as well, so there was a story and reliability trust behind the purchase. I have bought many cars before, and I can say this was one of the easiest, straight-forward, and friendliest encounters I have had. Highly recommend this dealer!Ive been driving it open since a few days since I brought it home. This is the only way to drive a Jeep, CJ style. Sadly, many Jeeps are not getting enough vitamin D, for fear of Dust! Drive and live!

Review №7

2024-06-05 23:02:49

I had no problem with my recent service here at the Monrovia location. Javier was able to localize the problem with my vehicle and was able to do so in a timely manner without any further issues and I was able to take my car home same day. Great service overall, I will continue to get my services at this location!

Review №8

2024-02-19 15:20:36

I’ve taken my wrangler here for service since purchasing. The staff is very welcoming and friendly. Though their service is below satisfactory. On multiple occasions I have come back to find my service not done correctly. My fluids were not topped off. My tire treads were not inspected and I even had low tire pressure after a tire rotation. Just yesterday I found my wrangler low on coolant even though I had it topped off not even a month ago when taking my vehicle in for an oil change and tire rotation. The worksheet said all fluid was topped off. I would highly scrutinize their work if I were you or spend my money elsewhere.

Review №9

2024-02-29 17:56:19

Swung by just to check out inventory but after speaking to Chris Perez he was very knowledgeable and had a great customer service there’s no way I couldn’t leave in a new ride. I highly recommend this dealership!

Review №10

2024-04-10 16:53:50

Javier went above and beyond in assisting me and patiently explained everything during my Van drop-off. In contrast to other dealerships in the area with poor customer service, Javier made me feel valued and never like a bother.Highly recommend seeing Javier if you need your car serviced.

Review №11

2024-04-04 22:33:01

I have been maintaining and repairing my Jeep and Challenger here. It is my favorite dealer. And Wendell is a trustworthy friend and really professional. He gives me a lot of suggestions every time. This time I need to repair my Challenger. He helped me with a lot of complicated work, thank you very much😉😉😉

Review №12

2024-03-02 22:25:27

Came in today to buy out my lease and it was great and easy process thanks to the sales guy who helped me out! Didn’t catch his name my fault. Everyone here was helpful and nice I really don’t do these reviews but I had to ! Would definitely recommend this dealership they didn’t pressure me into buying anything I didn’t need.

Review №13

2024-02-21 19:17:58

I always enjoy coming here! Isaac is my service advisor and he has been since day one! His customer service is exceptional, always treats me as if I was his only client, even though im not, he is ready when i pull in and gets me in and out!

Review №14

2024-03-12 15:40:35

I purchased my Jeep Wrangler here a couple years ago and have come to get oil changes and normal servicing since then. I’ve had a pleasant experience with every employee I’ve met, each time I come! Oil changes used to be first come first serve but now they have appointments and you get in and out faster!

Review №15

2024-04-20 21:07:43

Avoid this lazy place like the plague.Three days wasted to barely fulfill one task.They’re proficient at giving you a blank stare as you enter, as if they don’t know how to greet and help a customer, they are excruciatingly slow when it comes to helping you, and are inept with communicating.Also, $450 quote to replace a car window switch panel on the driver side; $250 for the switch ($30-100 on Amazon) and $200 for labor (LOL get real) This place is a scam, and a joke.

Review №16

2024-03-18 19:16:13

Isaac (service technician) fulfilled my request to top-fill necessary fluids for my truck and quickly returned the vehicle to me. Always been happy with this dealerships service. Thank you!

Review №17

2024-04-05 05:49:08

Isaac from Monrovia CDJR always takes care of my service issues and the process is always efficient and organized. Im always impressed by this locations efficiency. They keep me updated while my vehicle is serviced and easily offers a Lyft ride to and from. I dont deal with miscommunication and mishaps at this location. Highly recommend!

Review №18

2024-05-21 17:10:12

The team we dealt with Mario, Gilbert and Terry were very helpful in getting the model we were looking for...They helped us with the search and finalizing our ownership...Thank u to our Great Team...

Review №19

2024-03-04 19:41:34

Josh was so helpful with what I needed. His level of experience encouraged me to vocalize any concerns, leading to identify what could be wrong. I will definitely be back with any new concerns as they arise. Thanks !

Review №20

2023-11-16 22:44:14

I recently had the pleasure of servicing my vehicle at the Monrovia Jeep dealership, and I must say the customer service was truly excellent. From the moment I walked in, the staff greeted me with a warm and friendly demeanor. They patiently listened to my concerns about my vehicle and answered all my questions with great knowledge and expertise.Wendell, the service advisor assigned to me was incredibly professional and attentive. He kept me informed throughout the entire process, providing regular updates on the status of my vehicle and the estimated time of completion. He also explained the necessary repairs in a clear and understandable manner, ensuring that I was fully aware of what was being done.Wendell went above and beyond to make me feel valued as a customer. Overall, my experience at the Jeep dealership was nothing short of outstanding. The exceptional customer service, knowledgeable staff, and top-notch repairs left me feeling confident and satisfied.

Review №21

2024-03-09 20:54:48

I was greeted by Joshua Wagner. He was approachable, kind, knowledgeable about my vehicle. He even let me know their was a recall on my vehicle. I wanted my car inspected and a oil change. Service was completed and my husband and I was on our way. GREAT SERVICE 👍🏾

Review №22

2024-06-20 15:19:53

First off I’m not sure why you guys keep emailing me as if you serviced my car and you did not . This was by far the worst experience my car had several recalls on it and I was not only inappropriately spoken to but also given a complete lack of respect . They ordered my parts then sold them when I had to work my job and asked for a diff day to come in, with a recall your not supposed to get charged for rentals they kept wanting to charge me a ridiculous price and told me it could be days weeks like who has that type of money ? This place forced me into so many issues with registering my car and ultimately just surrendering my car due to no recalls being fixed and I have kids do not come hete

Review №23

2024-03-11 04:40:30

Anthony was very assertive and friendly with our purchase of our Ram Built to Serve truck. He was patient and showcased great customer service. The whole process was smooth and quick.

Review №24

2023-12-24 01:40:02

Wendall Provided me with great customer service. He provided me with detailed explanation of what the service involved and how much it would cost he. Also kept me apprised of the progress on the vehicle and even helped accommodate my need to have the vehicle done quickly so that I could make a client meeting.

Review №25

2023-07-10 01:35:30

Went in on Saturday to look at one I had an eye on but unfortunately got sold Friday night. Jonathan helped me every step of the way. Every obstacle he put so much time and effort into making my payment and ideal car work perfectly. In the end I walked out Sunday with an Amazing deal that worked for me thanks to Jonathan’s hard work and determination!

Review №26

2024-03-28 23:24:27

I recently purchased a 2023 Dodge Durango the team at Monrovia CDJR, made the purchasing of my vehicle one of the best experiences Ive had. From the moment we walked on the lot with my wife and 2 kids we were greeted by Alberto he was extremely patient, knowledgeable, and professional. Going into a dealership to purchase a vehicle with toddlers running around can steer salesmen away but Alberto did not hesitate to help us out throught the whole buying process from the test drive, to working out a deal with his sales manager he exceeded our expectations. We arrived on Sunday evening and were able to finalize a deal on Tuesday afternoon, Alberto helped us out throught the entire process even tho he was not there to finalize the deal he set us up with Guillermo and he went above and beyond he made sure we dont not leave dissatisfied. We also want to give a huge thanks to Irvin ( sales manager) & Ed ( Finance). The make you feel valued as a customer and try to get you the best deals.The entire team at Monrovia CDJR did an outstanding job, best customer service would highly recommend to anyone looking to buy a vehicle.

Review №27

2024-01-28 02:22:04

I own a Chrysler Pacifica and service it exclusively at Monrovia Chrysler. They do a great job. My service advisor is Fred and he’s always very helpful and makes sure that my car is well taken care of and washed too! I highly recommend this dealership.

Review №28

2024-02-03 00:23:35

Unsupportive Maintenance service. I called to schedule an appointment to bring my car in on a Saturday. My schedule does not allow me to make it to the dealership during the week. Because my issue requires a tech to do the diagnostic the car would have to sit until Monday. They told me they would charge me a $400+ storage fee for me to keep it at the dealership from Saturday to Monday. This comes after I brought my vehicle in previously with a warning light. They kept the vehicle for several days and returned it to me saying they could not recreate the warning. The warning light came on less than 5min after leaving the dealership and has been on everyday since.

Review №29

2024-04-04 01:41:29

Ive used Monrovia Chrysler for a number of service repairs. Isaac and his team always get me in, diagnose the issue and fix it quickly. They keep you updated with the status regularly, explain the problems clearly any give you all the options to resolve the issue.

Review №30

2024-02-07 22:55:01

Recently purchased a vehicle at Monrovia Jeep. From start to finish everything went smooth. Worked with Alberto Garcia, he was a great help and a respectful man. Much appreciated

Review №31

2024-01-08 16:40:37

My whole experience was amazing. This is the second time I’ve purchased from a Jeep dealership & the service is always 100. They treat you with respect & work to get you a great deal whether new or used. Will definitely keep purchasing from these dealers!

Review №32

2024-06-14 23:38:06

Great experience! A Lyft was provided by the dealership so that I may go to work and back. Fast, smooth and great experience.

Review №33

2023-12-08 05:49:38

Continue to have great experiences here. The service advisors are helpful and communicative…and really work to help you achieve the best outcome for your vehicle. I’ve worked with both Fred and Javier and they have taken great care of me.

Review №34

2024-01-21 20:35:24

Been here several times to get diagnostics. They have not been able to fix anything correctly. Thank GOD theres other mechanics who can. Brakes, had to be redone, transmission had to be redone, motor shakes, had get it fixed else where correctly. Yea, I dont recommend them, even foe an oil change.

Review №35

2024-02-20 09:31:55

Always a great time when dropping my van off for a service. The service folks at Monrovia Chrysler DJR are always polite, responsive and accommodating. You wont regret it, bring your CDJR here now! Be sure to ask for Fred Biyzaei, hell take good care of you!

Review №36

2024-03-03 17:24:59

Isaac Borquez kept up the level of great satisfaction that Ive had with service at this dealer. He provided service with a knowledgeable, friendly and cost-saving smile. Keep it up Monrovia CDJR!

Review №37

2024-05-08 18:41:01

The service was done promptly, while I waited.The truck was washed.The service agent was efficient and helpful.Highly recommend CJDR.

Review №38

2024-01-22 16:56:49

I recently bought a jeep cherokee for me and my family. I had the pleasure of being helped by Andre’s Rivera and Hector they did such an amazing job and blessed me with a lot of knowledge that I didn’t know before. I would strongly recommend this dealership for anybody shopping for a car!! Very great car salesman and very great people.

Review №39

2023-03-06 18:04:08

Such friendly helpful staff, willing to go above and beyond for their customers . I am grateful to have found my dream Jeep at a great price.

Review №40

2024-02-13 19:08:22

Called this morning and I spoke with Issac who has helped me in the past ... I asked if he could take a look at my Jeep since i had a vibration coming from the front end when turned .. He said bring it right in and he would trouble shoot it and call me... He is always professional, friendly and courteous... I highly recommend Monrovia Dodge/Jeep for sales and service....

Review №41

2024-06-21 19:05:46

Dodge Ram service is always friendly and honest. Very nice waiting area if you are waiting.

Review №42

2024-03-01 23:33:30

The key to my 2010 Jeep Rubicon was doing some funky stuff so I walked in to see if I could get a new one and order an additional one. Also did some pricing on a few minor things that will be coming up. Very fast and thorough service despite how busy it was. Wendell Wright is so helpful and nice to chat with.

Review №43

2023-12-16 20:30:58

Every dealership I called told me they couldn’t take my truck in for at least a month, Isaac said they’d take it in the same day to get a diagnostic going. Went in for an issue covered by the extended warranty. Due to the UAW strike it took over 30 days for the part to come in. Isaac in Service did an EXCELLENT job in keeping me informed, even if it was a call to let me know there was no news. When my usual dealership would barely be putting my truck on the rack, I was driving off the lot in Monrovia. Can’t say enough good things about the communication and professionalism. I’ve found my new Service shop for my truck, they’ve earned a customer for life. Thank you Isaac and team!

Review №44

2024-06-03 17:35:46

Andres at Monrovia CDJR was awesome. He was very knowledgeable about the vehicle I was purchasing and made the whole process as smooth as possible.

Review №45

2024-05-14 22:34:52

Josh was great! Very nice and thoughtful. Getting my car serviced was quick and efficient. :)

Review №46

2023-12-11 23:39:08

Just ended perhaps the best dealership Service dept/warranty repair visit I have had in my life. I normally avoid the dealership at all costs based on past experience but Wendell at Monrovia CDJR was professional, courteous, helpful, and informing the entire way. Service was great and the turnaround time to retrieve my vehicle was in reason. I would not hesitate to visit Monrovia CDJR again for any future needs. Thanks Wendell for the help.Gladiator Rubicon Owner

Review №47

2023-12-11 23:13:38

I had a great experience at Monrovia Jeep with Chris, Irvin and Guillermo. Very friendly and personable. No run around, no hidden fees and no mark up accessories. Would gladly do business with them again. I’ve own 3 Jeeps so far and I would gladly say, this is the best Jeep dealership I’ve been to to purchase vehicles.

Review №48

2024-01-03 18:26:11

Awesome customer service here at Monrovia CDJR! Javier Gonzalez took care of my services (oil change, complementary wash, and some other general questions). Super personable and knows his stuff. If you need service for your CDJR, ask for Javier! Super dope.

Review №49

2024-01-30 19:12:25

Josh was quick, friendly and efficient during the check in for my service call. I appreciated the Lyft ride home.

Review №50

2023-12-14 17:47:21

Isaac Borquez took great care of my Jeep Rubicon.I had originally taken it to another shop and they couldnt seem to get it right. Isaac explained everything that needed to be done to get me up running and back on the road ( actually off road HA!). It was a big job and Isaac and his team got it done on time and under budget.Thanks Isaac!!!Danny

Review №51

2023-11-21 21:16:30

Isaac is the absolute best. My car was having issues and none of the other dealerships were taking cars in for service till next week. Isaac was very prompt and understanding and took my car in right away. He checked the car and explained the issues very patiently and clearly. Can’t ask for anyone better.

Review №52

2023-11-07 06:19:02

I cant speak about the sales department at Monrovia but the service department gets a 5/5 from me. I have always had a positive time when I bring my vehicle here and the service tech by the name of Wendell takes amazing care of me! I cant say enough good things about him and I hope he receives the credit he deserves. I will always recommend this place as an amazing service provider option.

Review №53

2023-11-05 21:01:31

Service here is great! We actually came here to pick up our Willy when we first purchased it & then started coming to do services after Alhambra messed up big time, and never looked elsewhere. Javier is our go to for service help! Always so helpful and accommodating.

Review №54

2024-01-03 18:23:32

Yesterday, I brought my car in to the dealership to be inspected because I have a problem with my screen. Wendel was the person who has been helping me, and he is awesome. My problem has been handled quickly and efficiently and Wendel has gone above and beyond to help fix the problem and communicate any issues. I highly reccomended asking for this man if your car needs service.

Review №55

2023-11-11 00:57:41

I would like to thank Javier at Monrovia Chrysler/Jeep dealership for his amazing service as always. This is the second time he has assisted me with my car. He is very professional and knowledgeable. Thank you for getting my car to the appreciate team that serviced my car in a timely manner a gew days ago, I really appreciated that. Javier and the Monrovia team have been great to me that I dont mind driving those extra miles to get my car serviced there. THANK YOU!

Review №56

2023-11-15 21:37:05

Fred is very helpful & responsive. There’s a good vibe in the service department at this dealership . . . they work together as a cohesive team. That puts customers like me at ease. I’ve been impressed at every visit here.

Review №57

2023-10-18 20:14:52

The service we received was exceptional. The service officer Javier Gonzalez was very attentive to our needs and clearly spelled out all our options. Service was completed in much less time than promised - and was pretty efficient.

Review №58

2024-06-11 03:02:10

Service writer was professional, courteous and knowledgeable. Well see how the service technicians work out.

Review №59

2024-01-09 16:52:42

Ive been to the dealer for oil changes in the past and Javier has always helped me. He is professional and kind. Several times there have been customers trying to cut the line for service and he is really good about not letting this happening. I really like that about Javier.

Review №60

2024-05-22 18:31:12

Josh provided excellent customer service! I appreciated the time and patience to explain everything. Thank you!!!

Review №61

2024-06-30 06:37:50

Excellent service from Luis and the rest of the staff. Highly recommended.

Review №62

2023-08-07 17:07:23

I brought my Jeep in for a recall. This location fit me in immediately and worked around my schedule. Everyone was extremely helpful and welcoming. Jesus Martinez helped me through everything. He was great at explaining what I needed to know about my car and was very communicative. I highly recommend this business to others and definitely ask for Jesus Martinez to assist you. I cannot speak more highly enough of this location and staff.

Review №63

2024-05-16 15:43:16

My car isnt quite finished being repaired yet but they are an honest bunch of fine mechanics

Review №64

2024-02-26 14:52:03

It was a great experience. You’re greeted the moment you enter the lot. Everyone is very friendly and welcoming.

Review №65

2023-08-11 14:41:19

The staff in the rental department as well as the service department are very helpful, knowledgeable and have great attitudes. They are all very trustworthy and accommodating, a real pleasure to deal with. My truck is a 2011 and I have never taken it anywhere else, and I would not consider doing so.

Review №66

2024-05-28 15:58:37

Whenever they fix something, my car has an issue with what they fixed. Last year, they told me they had to replace the hoses, etc., and my vehicle overheated the following week because they didn’t change anything. I have tried to follow up, but people here are definitely not helpful. Last week, I brought my car here again for maintenance; they said they had to fix the transmission, and I confirmed. So this week, I got leaking transmission fluids. I took my car to another service, and they’re telling me to fix the transmission at $980. Stay away from this service; they charge you for a lot but only do half of it.

Review №67

2024-01-03 17:13:46

I had a great experience leasing a new jeep wrangler! Jonathan and Bryan were very helpful and worked me a great deal.

Review №68

2023-08-31 16:16:56

I have been coming here for my services on my Jeep since I bought it three years ago. There have been a few times over the phone and in person where I have had a difficult time with service advisors. However, the two times I was fortunate enough to have Javier as my advisor, it has been an absolute pleasure and such a breeze! He is so helpful and is willing to take a few extra minutes to help you out. Save yourself the headache, and just ask for Javier!

Review №69

2023-05-25 02:30:49

Mario was terrific. He trusted me to negotiate the deal almost completely by text, due to my work schedule. It took a long time for him, but he worked with me the way I needed to - customer first. I drove 1 1/2 hours that evening to pick up the car and he had everything ready for me to sign, as promised. It was a great experience! Love my new jeep!!

Review №70

2023-12-28 18:49:22

Whent to the dealer for a broken windshield. Wendall whent far and beyond to provided me with great customer service. Also kept me up-to-date with the progress on my vehicle .

Review №71

2023-12-19 23:17:42

Got to test out both the Wrangler and the Grand Cherokee onsite. Purchased our jeep and had it delivered. Very friendly sales staff, Jonathon and Aric, who patiently showed us the features of each car and how to charge the hybrid straight in our garage. Finance staff, Ed, also made the buying process seamless and enjoyable.

Review №72

2023-08-30 04:01:03

I had a good experience with Alberto Garcia! He was very helpful and did not pressure me into anything I couldn’t afford. He did everything he could that allowed me to make a purchase. He was very knowledgeable, honest and kind. I recommend going to Alberto if you’re interested in purchasing a vehicle.

Review №73

2023-12-07 19:35:05

Douglas was very helpful discussing our needs in a refrigerated transport van. He is very knowledgeable with the product and the transaction went smoothly.

Review №74

2024-05-09 00:59:38

Sales and Service here are always great! They always go the extra mile. A+

Review №75

2023-10-25 21:11:32

Hansel helped us out big time. Very professional and knowledgeable about the cars and was kind enough to refer us to the car that fits our budget to get us a car today. Thanks Hansel. Appreciate your help. Will stay with the company. Great customer service.

Review №76

2023-06-14 17:16:51

This dealer gives one of the better experiences with vehicle service than Bravo and others. Javier is an extremely helpful advisor and gives you direct answers. Convenient drop off service and courtesy rude to where you gotta go. One of the best and easier experiences around.

Review №77

2023-11-26 16:40:01

Isaac Borquez. greeted me promptly as I drove up. Arranged for a Lyft ride back to my house. Very quick and easy.Called me while the car was being serviced, asked me a couple of questions and said the car would be ready shortly. Couple of hours later he called again to say it was ready and again arranged for a Lyft ride for me back to the dealership.In my interactions with Isaac he was very courteous and knowledgeable.

Review №78

2023-10-19 19:49:24

Could not be more pleased with our experience at this dealership! Everyone was exceptionally friendly, answered all our questions, and kept us updated while our vehicle was in for repairs! We will definitely be coming back here for all our car needs!

Review №79

2023-12-07 04:10:20

Great service! Isaac, my service advisor, went above and beyond to get my car serviced in a timely fashion. Kept me updated and was very gracious!

Review №80

2024-02-14 06:54:24

Wyndell Wright’s customer service was as always above and beyond, explaining the process of service and reason behind it if you have questions he is the guy to ask.

Review №81

2023-08-06 18:36:20

I had a great experience at this location. I will not only make it my go to 💯 😌 place for all my 2021 Jeep Islander, but will not hesitate to recommend to family and friends. Issac was cool and professional. Took care of taking in my jeep and coordinated my ride back home and back again to the shop for pick up.

Review №82

2023-05-27 00:52:34

Always the best care. I appreciate the service representative Isaac Borquez for listening to my concerns and issues. I also like how he refers to the diesel mechanic as “The Best” it’s respectful. I have felt diagnoses of issues have been precise, no guess work This results in cost effective service. What I expect from factory trained mechanics. Based on my experience I highly recommend.

Review №83

2023-07-15 17:55:12

Bryan and his team is the best! He presented a competitive price and stood behind his word! They went above to make sure they provided amazing customer service! If you’re looking to purchase soon, come here & ask for BRYAN!!

Review №84

2023-11-14 22:13:56

Fred Biyzaei was my service advisor assigned to my car. I went in because my water pump gave out on my charger and he said it may take 24-72 hours. My car wasnt ready until 5 days after i dropped it off. Above that he said i was lucky because he took me in without an appointment which was a lie and when I told him I did have an appointment he said oh ok, well its not ready yet. Then he said my radiator cap needs to be replaced because its faulty, he wanted to charge me $90 for a radiator cap (which was $23) and the rest was just to screw it on. He said the labor was more because they had to run tests but I refused that service. The next day i changed my mind and I went in for them to order the cap and do the tests and javier approved the order. The day i went in to get my car they didnt put on the new cap nor did the tests they were going to do. Luckily they had the cap in the parts department so i bought it but when I confronted Fred about the supposed necessary tests they had to do with the new radiator cap he said i didnt have to do them and he seemed in a rush to have me leave. So its seems to me it was all a scam to get money out of their appreciated customers definitely switching dealerships after this encounter.

Review №85

2023-06-28 14:23:51

The entire Sales team is very friendly, nice, polite. Very welcoming and humble feeling. Love the free waters they personally had out as well as the popcorn. Alberto and Irvin are amazing. I will differently come back down the road for all my Jeep purchases. Thank You!!!

Review №86

2023-09-05 15:59:04

I sincerely enjoyed working with this dealership to get our new Jeep 4xe. Irvin, Alberto, Malcom were all fantastic people. They were kind to my children as well! I worked at a dealership when I was younger so I know a bit about the car buying process. I also looked hard at other dealerships for our new car and this was by far the best place in terms of the salespeople and all around experience. Monrovia was very warm and positive (without feeling overly forceful). I would definitely go back for service or to get another car down the road.

Review №87

2023-03-23 19:45:29

Went here due to a flat tire and was happy they were able to take a look at it. Isaac was polite and explained how the process and how long it should take, he also offered a Lyft so I could wait at home and then ordered on to take me back to pick up my car. Happy that my tire was patched and ready within a reasonable time and the staff was polite.

Review №88

2023-12-08 18:57:25

Easy to get an appointment, pretty quick to get car checked in. No loaners available immediately but I got placed on a list and got a loaner two days later. Complimentary Lyft provided a ride to work.

Review №89

2023-12-09 17:00:12

Had my Jeep serviced here since 2017, they do a great job. My jeep is over 213k now, still running great, still getting good service every time I drop it off.

Review №90

2023-06-27 22:55:16

The Service Department is the best one I have ever dealt with at any dealership. They are even better than my old Volvo dealership. Everyone on staff and the management is top notch. They truly care. The work hard to understand your car, you and your life. I just bought a second Jeep and I will always only go to Monrovia Jeep Service Department. Scott and Javier and their chief mechanic are a 25 on a scale from 1-10. Thanks, Folx!

Review №91

2024-05-18 04:15:47

Very good service experience with Fred. This is my goto place for service now.

Review №92

2023-07-20 18:49:24

Wendell was awesome in addressing my issues with my brand new car. You got everything updated in good time. I was not even without the car for a full day. He kept me updated and replaced the defective charger on my hybrid Jeep. Im very impressed with the service. Thanks

Review №93

2024-06-11 01:34:21

Fred is a great service provider. He helped me a lot

Review №94

2023-12-15 17:39:44

Thanks to Javier from service department for such an attentive and fast service. I arrived for service at 3.58 pm. And I was out with my oil change + car washed at 4.22 pm

Review №95

2023-09-13 23:27:05

Javier checked me in for service quickly. Work was done on time. Javier then found me in the waiting area, finalized my invoice, collected payment and had me on my way promptly. I would highly recommend Monrovia CDJR and Javier to others.

Review №96

2023-06-17 15:53:11

Was told it would 24hr to 48 hours to have a diagnostic on my vehicle when dropped off on Thursday early morning before opening and was expecting a call latest end of day Friday to find out technician didnt bother to inspect and diagnose my vehicle and was told that they wouldnt get to it till probably Monday. Completely unacceptable when appointment was set up especially when being left with out a car for those two days just because I pass the miles, what do dealers expect a customer buys a car to be driven and enjoy and to use as what ever business it need to be used. Should be based on years sense purchased not miles 🤦‍♂️ total ripoff and I know Im not the only customer that has experience this.

Review №97

2024-01-29 20:10:17

Isaac is a true hero. I had extenuating circumstances that were challenging to navigate and to say he went above and beyond does not do his efforts justice.

Review №98

2023-05-15 19:07:50

Made an appointment for 9am. Service personnel were friendly and helpful. No issues on check in. Thanks for making it easy.UPDATE: post check in. Everything went well. I had to have my computer reflashed, and let know I would be waiting there. Took about a hour total time…. Which was pretty fast overall, and very friendly. Great service department!!! Thank you!!

Review №99

2023-12-28 17:30:34

I have been coming here for almost 4 years. I used to work with Wendell and to be honest all the guys and gals there are great! Today I worked with Isaac he was very helpful, explained everything that needed to be done to my Jeep.He also shared about Sunbit Financing in case I didnt have the cash for my repairs since my warranty for alot of things have expired. If you are looking for good customer service and people that dont just sell you a car then ignore you. This is your place, The Service Department is great!They also have a Mounted Flat screen in the waiting room, Comfy Cushy Rotating Chairs, Mini Arcade Machines with stool, That have Pac-Man, Galactica etc. They also have Free Hot Coffee and Hot Cocoa.**Update**My go to guy is Issac he is fast, kind and efficient. I feel safe in knowing when I leave my Jeep with him that everything will be taken care of.Yet another wonderful experience with Isaac at Jeep. Got my Jeep back after an engine issue. Isaac let me know all the details, arranged a rental and I am super happy with how it sounds and runs. Thank you again Isaac.

Review №100

2023-07-24 16:31:58

I brought my truck in for a a scheduled oil change. Fred was the service technician. Fred has always provided me with the most professional and knowledgeable assistance...I trust Fred to advise me when I actually need specific service and when I dont.Monrovia Dodge is no doubt one of the best dealerships I have ever dealt with.They are fair and trustworthy...

Review №101

2023-10-16 21:31:49

Wendell W was a great service advisor, the team at Sierra Ram took care of my vehicles in a timely manner and got me back on the road in no time. Definitely coming back here for future service.

Review №102

2023-07-26 16:36:16

Checked in at the Service department, and everything went down smoothly and fast. The service advisor that helped me was Wendell Wright, he was great and honest on everything that could possibly could be up with my vehicle. Would definitely recommend coming here for services.

Review №103

2023-07-18 23:58:40

As a matter of fact, i have had service from at least three Ram, Chrysler and Jeep dealerships and i tell you this Monrovia branch stands alone as the best so far. Javier specifically showed professionalism and utmost care of the customers from day one. Great Communication between service adviser and customer is practiced in this house!

Review №104

2023-05-30 23:54:59

I must say that every time I have gotten my car serviced here it’s been an ease and Javier Gonzalez has gone above and beyond to address any issues or concerns that I may have. He communicates with you throughout the process giving me updates on when I should be expecting to get my car back. I will admit that I had stopped bringing my car to be serviced here in the past due to terrible service by old staff and crew but Javier Gonzalez proved that a third chance was a charm.

Review №105

2023-05-05 19:06:47

My experience with Sierra Auto Group started off rocky when I ordered a duplicate key for my Jeep in September 2022. Initially, I lived only 5 minutes away from their location, which made it convenient. However, due to a scheduled move in December, I was hoping the key would be ready before I had to move an hour away (in traffic). Unfortunately, the key didnt arrive as promised, and I had to relocate without it.When I called in January 2023, it still wasnt ready, so the manager on duty offered me a refund or the option to wait it out. I chose to wait because I really needed that second key. Months went by without any progress. In March, the key still hadnt arrived. On May 1st, I decided to make a call to check the status, and they informed me that the key was finally there. I was upset that they hadnt called me to notify me, and I had to find out on my own.On May 5th, I drove 90 minutes through traffic to pick up the key. After collecting it from the parts department, I was directed to the service area to have it programmed for my vehicle. To my surprise, the charge for programmed for my vehicle. To my surprise, the charge for programming the key was higher than I expected. However, this is where my experience took a turn for the better. John V from the service department not only brightened my day but also tactfully and skillfully expedited the programming process to get my new key completed in time for me to return to work.Despite the initial delays, lack of communication, and frustration, John Vs excellent customer service and consideration for my situation made this the best experience I could remember having at an auto service provider. I am grateful for his assistance and want to extend my thanks to John V and whoever he spoke to in the office for turning my experience around. Sierra Auto Group, take note of the fantastic job John V is doing!I initially was going to give a 1 star (due to the 8 month delay for my key, the distance I had to drive to get it, the broken promises of when it was going to be ready, and nobody calling me to tell me when it arrived), but Thanks to John V, Im submitting 5 Stars!!!

Review №106

2023-01-18 20:20:31

Anthony is the exceptional being who not only sold us our beautiful car but who aided us through the process. Jonathan, who has aided us in the upkeep of our vehicle has not only been extremely helpful but he provides some of the best customer service we’ve experienced in a while. This dealership is beyond amazing. Their whole team is extremely down to earth & helpful. Truly blessed to have stumbled upon them regarding our vehicular needs. If you’re considering the purchase of a vehicle I would highly suggest that you stop by & at least speak to one of the kind souls there.

Review №107

2023-05-19 22:04:35

Always amazing! Terry in sales is great! John in service is great! Monique with the loaner car is amazing also! I love coming here. Always a wonderful experience. Everyone is super nice and helpful!

Review №108

2023-04-19 21:09:41

I got a flat tire from hitting a large pothole recently so I needed to take it in for service. My technician was Jesus Martinez and he was very helpful and communicative. I had insurance to cover the damages so I relayed all of this to Jesus and he ensured to get in contact with them & send all necessary documentation in order to get the claim approved by the time my vehicle was ready for pick up so that I had no out of pocket costs.

Review №109

2023-06-16 06:02:19

I purchased a car back in November with the help of Cesar, who was very helpful and friendly. I appreciate him taking the time to send videos of the car I was looking into. Very patient which made the process of buying my car easier. Thank you so much ! Highly recommend Cesar.

Review №110

2023-07-20 19:22:14

Never before, with any other car, have I experienced so many expensive issues as with my 2018 Jeep Grand Cherokee. It has been plagued with air conditioning problems that the service department repeatedly couldn’t fix so I finally had to take it to another dealership’s service department. Within a year, those same problems were back leaving me with no air conditioning in hundred degree summer heat. The air conditioning has been a recurrent issue.I had to replace the car’s computer because my car started going haywire (the heater would suddenly come on full blast all by itself, the heated seats would turn off and on by themselves, and the radio would change channels on its own). That was a huge expense and the service department workers admitted to me that they had been having problems with my particular model of computer.I have had to replace my car’s water pump twice within the span of four months. When I asked the service department how this could be possible, they admitted that an error may have been made by one of their technicians when replacing the first water pump.Recently, I have had to replace a broken hose and purge solenoid, and I was advised that I should replace both motor mounts, as they are torn.I am an honest, hardworking teacher with a modest income. I don’t like being treated unfairly. I feel like I have been made to replace parts that Jeep was aware were of poor quality/faulty. I have also paid due to incompetence on the part of the technicians/employees. I feel taken advantage of financially. Overall, I am just really disappointed.

Review №111

2023-04-30 19:41:35

Worked with Isaac this week. He was patient, thorough, helpful, answered all our questions. Advised of future tire sales. We’re first time customers. Impressed with fast response to schedule appointment, get a courtesy ride home, and they even washed our car. We were impressed; will return for future service. Thankyou Isaac and staff. Norman and Linda Collar

Review №112

2024-01-11 02:36:43

Hector and Ed were great helpers. They explained everything clearly and made the process as smooth as possible. Thank you

Review №113

2023-08-06 18:01:36

We had an oil change due for our Jeep. We got lucky to get Fred from the services department; he takes care of you like a family member, and you dont have to worry about anything. I would highly recommend everyone go and look for Fred. I am sure he wont disappoint you also. CDJR is fortunate to have an employee like Fred. Thank you. Will see you guys for the next oil change.

Review №114

2023-08-07 18:37:16

Absolutely terrible experience with service here. I have gone in twice now, and both times communication has been horrific. Nobody answers the phone, returns texts or phone calls, or gets back to you in a timely manner. I thought my first time was a fluke with my tech going on vacation and forgetting to tell me, but I came back and once again am getting zero information and am not able to get a person to speak to me on the phone. Stay away!Update: after having my car for four months, I finally got it back only to realize they didn’t fix everything they were supposed to, and now I get AGAIN cannot get in touch with anyone to help me!!!

Review №115

2023-02-23 18:39:28

Honest review, the buying process was very easy and straightforward. I was upfront with my out the door number for a new Jeep and the team was able to match the offer right out of the gate. Thanks to Irvin, Jonathon, Noel, and the whole team for making the whole experience top-notch.

Review №116

2023-02-15 04:07:30

This team did a great job of selling us our car. Malcolm, Cesar and Irvin are the best!!Very attentive service from beginning to end. We had spent the day shopping for cars, this was our 4th and, we were hoping, last dealership of the day.Once we had taken the test drive and decided we wanted the car, we were able to agree to the number we were willing to pay. It was so quick, we could hardly believe it. No going back and forth multiple times asking for ‘the manager’ to approve. We have all experienced this, right? It can sometimes take hours. Not here, we were able to do everything quickly. Even the financing process was quick.We were always treated well, they were so nice, courteous, friendly, very professional.Thanks to the team at Sierra Monrovia CDJR - great job. Highly recommend if you’re looking for a new or used car!

Review №117

2023-04-24 15:09:05

This place was amazing. Had gone in to another dealership 2 days before looking for a new jeep but they played too many games. Then i went to the jeep website, found the jeep i wanted and sent an inquiry late night. Early the next morning i was contacted by the great salesman Malcolm and i told him that if the numbers made sense i would buy. I didnt wanna waste mine or his time. He got on it, they gave me an amazing deal and went in and bought it with mo hassles. Malcolm is an amazing young man that made me feel like i was hanging out with my friend not some sleazy salesman. He didn’t pressure us and answered every question and concern we had.super professional. I 1000% recommend this place to buy your next vehicle and ask for Malcolm. You wont be disappointed.

Review №118

2023-07-20 16:22:37

Had an unexpected problem with my car while in the area, and needed a quick, reliable fix. These guys got it taken care of at a not-ruinous price. A good service experience.

Review №119

2023-07-10 18:43:06

Person answering the Service Dept. phone line is HORRIBLE. Had a simple question regarding a recall and advised I needed to speak with parts for a simple ETA or if the recall parts are in stock! This was after being on hold for 8 minutes. She was arrogant, curt and very rude on the phone - I asked she cancel my appointment, which she did and hung up.I called the Ontario Dodge/Ram Dealer- set up my appointment, person on the phone was AMAZING! Gave me an ETA for all recalls and my oil/filter changes.DO NOT GO TO THE MONROVIA RAM DEALER!

Review №120

2023-05-25 04:50:24

Fred was awesome. I didnt have an appointment and he came out right away to check out my tires which is why I went. I was there with my baby so he knew I couldnt stay to long. They found the problem and was able to repair it without needing a new tire for a reasonable price.Fred felt bad that it took so long he decided to wave the fee which was very kind. I did like that he talked to me on a personal level which made me feel like he cared.

Review №121

2024-02-24 16:11:40

Since day 1 the staff has been amazing! They have surpassed my expectations in every way. I would definitely recommend purchasing a car, and having it serviced here!

Review №122

2024-02-24 02:55:17

Roberto was my sales person and he made my buying experience easy and simple.

Review №123

2023-05-27 06:45:07

I came by the end of the day on Friday to get an update for my Jeep, and despite not having an appointment, the service department took care of me on the spit. I was still able to get back to DMV to present the update. Thank you for saving me an extra day to deal with this issue!!!!!! They were great and friendly.

Review №124

2022-12-23 00:56:18

Very good experience working with Noel. Noel had the ready for pick up, washed and gassed. We found the car online and they honored the price no problem. Sat with the Finance guy, Ed (nice guy), and no pressure while finishing the paperwork. Definitely would recommend this dealership!

Review №125

2023-07-26 04:25:40

My Jeep Wrangler 2013 started having issues with dashboard warning lights turning on and off and clicking in the gear shifter. ABS, sway bar, brake, traction control warning lights would light up like Christmas lights and interrupt my drive. I brought it to this dealers service department and I was so happy with the result.From the very beginning, I received updates via texts from Fred. They also found an issue with the thermostat and that was also replaced. I expected to be without my jeep for weeks but amazingly, Windell called me a few days later. This dealer honors the warranty and treats me no different than a new buyer. I recommend this dealer for any of your Jeep purchases or needs.

Review №126

2023-11-03 17:52:07

Jesus Martinez has been the one to help me with my vehicle twice. He is always informative and kind.Javier, helped me out with my oil service. He provided a kind experience and prompt attention to my services.Issac Borquez- He helped me as much and gave me valuable information. He was very understanding of my situation, and did a great jobs as a service rep.

Review №127

2023-02-24 16:54:22

Love my new Jeep! Our sales rep Jonathon montes was the best!!! I truly recommended!

Review №128

2024-06-29 18:14:35

Great service ! Helped me out quick

Review №129

2024-02-07 20:03:28

Just called the service department and asked the lady if you take mercury warranty and she told me to contact them to see if they work with you. How can you not know if you work with a popular warranty company and making me call them ....you lost out on business

Review №130

2024-01-11 17:29:56

The best service I’ve ever had when dealing with a dealership. Thank you for being amazing

Review №131

2023-05-28 16:37:44

A week in advance, I made an appointment online for my PT Cruiser. I provided the specifics for my vehicle and the problem it is having. I checked in for my appointment the day before, also online. When I arrived at the service department I was told they dont work on PT Cruisers and I would have to go to a different dealership. I said I had made my appointment online. The service rep said they dont look at the computer or check the information. Now Im receiving texts stating I missed my appointment and I should reschedule. What a waste of time.

Review №132

2023-02-09 16:45:27

We were very happy with our service guy, Jonathan. He had great communication throughout the service. BUT, when we found something was stolen out of our car, the communication stopped. We have left messages, but no return calls.

Review №133

2023-08-27 17:15:06

Been coming here for 6 years and have always had great customer service! Both Fred and Wendell take good care of the needs of my vehicle without the random stuff your vehicle doesn’t need!

Review №134

2023-10-14 21:11:47

Wendell Wright was courteous and professional. He made sure the work was done in a timely manner. Will definitely go back to this dealership.

Review №135

2024-02-18 22:32:57

Best place to purchase a car ask For Luis and Hector they will work for you to get the best deal possible

Review №136

2024-01-03 16:40:56

Fred in service is the best. I trust him and he looks out for me and my keeps best interests!

Review №137

2023-06-01 14:24:32

Very friendly and responsive. Isaac Borguez was there at 7:30 in the morning to greet and check customers in and find out their needs. He was glad to help with a Lyft to Avis rentals and kept me informed throughout the day. My service was completed just after noon and I was able to pay online. I arrived at the service department and with in minutes the porter had my cleaned truck waiting for me. I have been looking for a dealership like this.Thank you Isaac and Monrovia CDJR.

Review №138

2023-06-18 15:27:07

Nice, fun people. This is my second vehicle there. Of course the prices arent as good now but thats the pandemics fault, not theirs.The dealership is clean, the cars are clean, and the deal is no hassle. Told them what I wanted, they got it, and gave me a straight deal with no extra BS or upselling.

Review №139

2023-08-17 22:03:03

Worst customer experience ever sales team useless after messaging back and forward with Noel and multiple calls and videos from the Jeep and asking me to go to the dealer I decided to go.I drove from San Diego to their dealership to buy the car on Monday just to find out that the car is not ready to be sold . 2 days later Wednesday the car was sold to somebody else salesperson Noel, Anthony and Victor clueless about the situation had to call them on Thursday and ask about any updates on the Jeep it almost feel I was begging for them to sell me the car. What a waste of time

Review №140

2023-06-16 20:07:33

Ive had my vehicle serviced at all the local jeep dealers, and Monrovia has the quickest turn around time by far. Fred provided top notch customer service when I went in to purchase new tires recently, but thats the care you can expect from him at any time.

Review №141

2024-05-29 17:01:47

Excellent work as always, got a spare fob programed from dealer.

Review №142

2023-08-17 16:16:17

Fixed my cars recall issue faster than expected. Check-in and pickup was a breeze. Javier Gonzalez kept me well informed of progress and completion .

Review №143

2022-12-29 16:18:29

I chose to use Monrovia Dodge since another dealer didn’t provide service, long waits and poor results. Issac and the team at Monrovia not only got my vehicle checked in quickly but completed a ton of work in the quickest time ever! I didn’t have to call back asking for my quarters or when my car would be ready, they were on top of it and every step of the way was seamless. Best service yet in owning Dodge/Jeeps for 20 years.The staff wasn’t pushy or trying to upset just suggested what was best and let me decide. Check out when picking up my vehicle was easy and I didn’t have to stand and wait for some one to acknowledge me and get me in my way.We bought one vehicle from Monrovia and another previously from another dealer, but will now get both serviced at Monrovia.Great employees, great service and great work

Review №144

2024-01-07 04:01:36

Great dealership. Friendly and knowledgeable staff. Javier Hernandez is excellent with clients.

Review №145

2023-08-22 17:12:02

Isaac in Service was great. He was efficient and got my vehicle in and out. I was able to pick up my vehicle and drive until the radio came in. Definitely recommend this dealership for service and Isaac as a service advisor. Thanks again.

Review №146

2023-03-29 17:42:54

I had an excellent experience with Javier Gonzalez during my recent oil change at Jeep of Monrovia. He walked me through the current recalls for the 4xe and made sure that I was aware of my Jeep WAVE plan for 3 free oil changes and tire rotations. Javiers attention to detail and customer service skills are exceptional. I will definitely be back for future service needs.

Review №147

2023-05-17 04:34:31

There was a long wait when they had to speak to the banks but the wait is definitely worth it. Place is amazing, the salesperson I spoke with, I think his name was Jose. He was very kind and patient while I made my decisions. The financial advisor, I dont remember his name very well, it might have been Tyler Brown, he was very helpfull, working within my budget, and able to provide a great deal on their subaru forester and Im so happy with my new car, I just want to drive it everywhere! Thank you so much!!!

Review №148

2023-06-22 02:14:31

Always come here to get my car serviced! My latest adviser Javier was very helpful answered all my questions and went step by step with what my car needed. Everyone here is always very nice and welcoming, they provide the best customer service!

Review №149

2023-04-10 17:35:42

One of the most responsive transactions/professionalism on the Finance side of the transaction.I would not recommend for buying out of state though from transparency on the sales perspective. Issues with car not explained at face value. They had been watered down making them sound like small issues or easily fixable.

Review №150

2023-02-28 18:33:16

We ordered a custom built Wrangler Rubicon for our daughter in December 2022 and completed the purchase in February 2023. The process was extremely smooth and all went according to the dealers promise to us. The Jeep was perfect in every detail and our daughter could not be happier, as well as her parents. Thanks to everyone at the dealership who helped make this process hassle free and painless!

Review №151

2023-05-11 18:20:47

Javier is nothing but positive, he is very informative and helpful. Our 4 year old son was diagnose with cancer last year July and this is our vehicle to take him to his visit and treatments comfortably but as bad luck we happen to have different vehicle issues. The stress alone to care for our son and vehicle issue was alot to handle. Javier is so compassionate he help us ease our stress on repairing the vehicle. Dodge and Monrovia Dodge is lucky to have a outstanding employee such as Javier

Review №152

2023-06-19 15:46:21

I took my Jeep Grand Cherokee to Monrovia Chrysler Dodge and Jeep for service and Jesse was a great help and made sure my Grand Cherokee was up to date with all it services. Jesse also made sure to tell me what I needed to do for my next service. If you take your vehicle here make sure you see Jesse he will take care of you like family.

Review №153

2023-10-28 15:52:28

The service center is always helpful and attentive. Javier Gonzalez has been our contact person in the service department for some time, and he has always taken great care of our Chrysler Pacifica Hybrid. Highly recommend!

Review №154

2023-01-03 17:24:42

My sister, Ana and I both, had a very pleasant experience with the staff associates at Dodge Jeep Dealership of Monrovia.It started with several days and many calls to the Dodge Jeep dealership, where my sister and I first spoke with sales associate, Jonathan, we had many questions and he was extremely patient with us. He was very focused on getting the exact car that my sister had her heart set on.So, on the 5th of December my sister and I drove to the dealership, where we were kindly greeted by Jonathan.Id like to point out that the dealership was very clean inside and out.The entire staff of associates were very friendly, there was absolutely no pressure selling with us.My sister was allowed to take as much time as needed to decide on her choice of cars.Terry is one of the managers who worked with us, he was kind, professional, personable and very knowledgeable, regarding the Dodge Jeep brand, which was more than appreciated. I am very much aware that some car salesmen can push a little too hard and try to pressure a buyer to pick anything. However, that was not our experience. Terry and Jonathan went out of their way to make us comfortable and to give my sister a positive purchasing experience. Prior to us leaving, Jonathan had the car washed and filled it with gas, a very nice touch. I would also like to mention that, Ed, Gilbert and Ervin stood out as being very pleasant and friendly.The one disappointment was that the car wasnt there, on the lot when they said it would be and we had to wait for some time for it to be delivered. However, as stated above, they made sure that we were comfortable. It was very nice meeting you guys and I look forward to seeing you again, when I purchase my new jeep. We wholeheartedly recommend this place.Many thanks, from Ana & Lynn.

Review №155

2023-06-24 00:04:10

Wendell is wonderful! Im so happy to finally have a great service advisor to be my go to for service. My car was done earlier than anticipated, the service was excellent, and my car runs great! Thank you!!!

Review №156

2022-12-13 06:53:12

I’m writing this review from the comfort of my own home 8 hours away from this dealership. My wife and I were headed home from riverside when my ram 3500 began having issues with the def system. We found this dealer in Monrovia. I explained to them my situation and they not only dropped what they were doing to look at my truck but fixed it as well. Huge thank you to everyone involved super grateful to be home. You guys are one very well out together dealership.

Review №157

2023-04-24 16:33:20

Id never built a car before so was skeptical to say the least of how it would go or how the staff would be with the absurd amount of questions I had about the process. My mind was put at ease within a very short amount of time on my first visit thanks to the help of Sales Associate Malcolm Weston.Long story short, yes my custom built Jeep is the coolest truck out there AND was delivered exactly 7 weeks from the day I ordered it, but thats not the end of this story. The day it was delivered to the dealership was Malcolms day off and I feared hed miss out on seeing what he had helped me create. Nope. Malcolm came in on his day off and stood by as all the final paperwork and processing was completed. Malcolm and I took pictures in front of my Jeep and he waived as I drove off the lot.It is this level of commitment and dedication that resonates with buyers and causes them to send friends and family members to that dealership, and sales associate specifically, long after they bought their Jeep. This will certainly be the case with me.

Review №158

2023-03-20 17:06:17

It was a great experience buying my new Pacifica hybrid and trading in my old car here. Mario is super helpful and considerate. I can feel Mario and team care about customers and would streamline the process to make it smooth. Definitely recommended!

Review №159

2023-07-22 19:14:18

I took my Jeep in for an Oil change and a nail in my tire.Once I arrived at service Jesse was the employee that assisted me he was very helpful and got me in and out of services center and back to work. They even were able to get me a Lyft back to wrk dwn the street And pick me up After my car was done. I appreciate Jesse help

Review №160

2023-07-21 19:35:14

I recently took my car to get serviced at Monrovia CDJR with a few concerning issue. At first the techs werent able to find the concerning issue but I really appreciate Mr. Issac Borquezs help in working with me and the techs in them finding what was wrong with the car. Process was easy and Mr. Borquez was able to contact my secondary Venice warranty and settle everything for me.

Review №161

2024-01-25 20:29:57

Always a great experience working with issac. top notch service employee!!

Review №162

2023-05-20 22:34:30

I genuinely did not want to leave a bad review but after 2 months of my car STILL being stuck in service, 2 months of almost zero communication (ONE phone call from them in 2 months) and promises made that will not be fulfilled afterall, something needs to be done. We took my challenger on March 21st, we were told the headgasket needed to be repaired, after repair my car still had the issue and find out its the engine. We have already paid and been waiting for the engine, Issac (who has been pretty good to us during this issue) informed us that because of misdiagnosis and us purchasing a new engine it wouldnt make sense to have a car with a new motor and still have a noise so management agreed to replace the differential at no additional cost. 2 months later, we are still waiting on said engine to arrive, we paid for the engine april 10th which they claimed they ordered right away. We were told that management has since changed and they are refusing to uphold the previously made promise of replacing the differential at no additional cost. We were told the engine would arrive yesterday (may 19th) and another day has passed with no phone call or no new info. The only information we have received was because we went in person to get it. Weve spent already nearly 10,000 alone to fix my car not including the money Ive had to spend on ubers. We were told we would have a free one day rental and 15 dollars a day after, when we inquired on a vehicle of interest suddenly there was no free one day rental and it would be 60 a day. Theres so much misleading information coming from this dealer. WHEN WILL MY CAR BE READY? WHY ISNT MANAGEMENT UPHOLDING THEIR PROMISES? WHY IS A CUSTOMER LEFT IN THE DARK WITH SO MUCH MONEY BEING SPENT? I hope this issue is resolved, we have already contacted corporate. May 20th today and I still have not received my car back nor a phone call. This is ridiculous that management would allow this and not intervene to create a postive ending.

Review №163

2023-01-23 22:27:35

Hansel was awesome. Didn’t waste time and kept everything above board. Both Eddie and Hansel were patient and answered all my skepticisms. Process was smooth and negotiations left everyone content. I’ve already recommended a few people to them hopefully it works out. Also Amanda was great she’s really nice and got me in and out quickly.

Review №164

2023-04-04 15:19:29

I’m very happy with my purchase, Ask for Guillermo he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service!

Review №165

2023-04-15 22:42:40

Jose is a great service man ! We need some parts ordered and he got them ordered in a couple of days and we took our truck in and also got them installed.Ask for him . He gets the job done

Review №166

2023-06-06 00:26:20

Recently purchased a car and I have to say everyone was fantastic. If there was a question it was quickly answered. Also I have to tip my hat to Christian who reccomended the vehicle I bought. The man is a walking encyclopedia and was super helpful.

Review №167

2023-12-29 18:10:33

Fred the service manager always gives great service and I bring all my personal Dodge vehicles here.

Review №168

2023-02-03 15:40:14

Service rep Jonathan was very prompt n courteous when I brought my van in for service. Everything was performed as promised. Transportation was provided while I was without a vehicle. I left Glendora Chrysler for Monrovia Chrysler. This decision is paying dividends. Service is superior at Monrovia. I was treated much better n my concerns were addressed and attended to with respect. Thank you Jonathan.

Review №169

2022-07-12 00:52:12

So I ended up at this dealership for service of my 2017 Jeep Cherokee Trailhawk.I had gone to another dealership only to sit in their waiting room for 5 hrs and then they told me they needed it overnight and that they would have to order parts to give me new brakes. (I had an appointment, and why would you need it overnight if you don’t have the parts?!). Then though I had been notified, my special order for fog lights cover was now lost. In that 5 hrs they could not even bother an oil change and new windshield wipers until I demanded it.Made an appointment with Monrovia and Jonathan was my service agent. He looked all around my car and under my hood and found that a rodent had taken residence. So the car ended up staying over the weekend, and the brakes were replaced and rodent / nest was cleaned out. I was given updates of the progress and setbacks. And left with necessary estimates for other things that I need ordered.Jonathan made this stressful experience less so and got my car back to me by end of business day on Monday.Even with current gas prices, I will travel the distance to get kind and caring service.

Review №170

2024-02-07 20:11:30

Oil change done quickly, Fred service representative love working with him

Review №171

2022-06-08 03:40:25

After purchasing a used jeep wrangler, l can say that Mr. Mario S. was an excellent salesman. He was knowledgeable, professional and courteous. He assisted me in negotiating the purchase price to my liking. Also, after the purchase, l returned the following day because there were a few issues with the used vehicle. Mario addressed the problems without hesitation. Thank you Mario for a good purchasing experience! I recommend asking for Mario S. if you want him to work in your favor. I do recommend requesting to have your vehicle filled with gas prior to leaving as a courtesy.😉

Review №172

2022-07-27 06:22:38

It was a long waiting process but David was great and ensured he continuously provided me with updates to keep me at ease. I highly recommend going with him if you want good customer service and someone who actually cares to see you happy and excited about your new Jeep!

Review №173

2023-08-06 03:52:29

They were very proactive and made sure you know what service you need to get and if you do need it they will let you know but will not force it they will recommend it and let you decide.Javier was very approachable and helpful. Thank you

Review №174

2021-09-18 05:03:32

These guys were outstanding! From start to finish! Everything from test driving to financing went super smooth and hassle free. Everybody was so passionate about the Jeep company and it really showed in our experience there. Preston, Terry, Amanda, and Irvin all did their part on making sure we were fully satisfied in our new car. Highly recommend !!

Review №175

2023-02-08 00:59:01

This service center is basically good. It will be great if the center updates the progress of the work instead of me calling and trying to reach out the advisor to know about the progress.But for this, he was clear with the required information and or details. I appreciate his service overall.

Review №176

2023-07-01 17:43:19

Great, friendly service by Wendell. Took my car in for a recall and I had my it back one day later, expecting it to get it a few days more. I came in from out of town and Im glad this is where I went.

Review №177

2023-05-17 01:27:40

I have worked with both Jesse as well as Isaac at Monrovia dodge to service my 2019 Dodge Ram 2500. They both are always professional and stand behind the work that is completed. All members in the service dept. Are very polite and professional. Thank you for all your help.

Review №178

2024-03-29 21:38:43

Fred was extremely helpful and kept me informed of what was needed.

Review №179

2023-08-04 16:03:20

Fred, is professional, courteous, he has been my service advisor since I purchased my jeep, which is a long time. Im very happy and satisfied with Freds service.Thank you Fred for taking care of my jeep!!

Review №180

2023-05-31 16:34:47

Instead of using my local Chrysler Jeep dealership that’s only a mile away, I bring my Chrysler here to Monrovia for excellent service experience. Reps have been very courteous n kept me informed about status and updates.

Review №181

2024-03-29 16:32:31

Great service, helped me right away thank you for such great service keep it up! 👍🏼 Javier is a great advisor.

Review №182

2024-01-12 18:32:57

Javier is very professional and nice to help with my serviceYesterday I was there to do my oil change and Fred is very helpful

Review №183

2024-02-07 17:54:49

Service was fast and turnaround was quick. Service team is always friendly and communicates timely.

Review №184

2022-07-07 05:03:24

The staff at Monrovia Jeep made my maintenance appointment as smooth as possible. There was no wait time when I dropped off my Wrangler at 7:30am. The dealership addressed all my issues and had my car ready by 1pm. I probably spent a total of 20 minutes total at the dealership. Highly recommend this place.

Review №185

2023-10-04 16:59:26

Jesse and the Service team were wonderful receiving my vehicle after a service engine tow. Great to have a pleasant experience after a stressful breakdown.

Review №186

2023-01-05 23:01:52

Absolutely horrible service department did not cover or protect seats. They got oil on door rest, they did not adjust tire pressure so warning lights were still on when I picked it up, when I went back in the poor guy that moves the vehicles, parked my truckWhere it was in the way of a service dip who had a temper tantrum and took his shoulder and slammed into my passenger doors. Mirror clearly has anger issues.. I would highly recommend not going to this particular dealership for service. Also, my truck still shows that my oil was never changed. Clearly they did not even reset the computer..

Review №187

2022-08-05 18:35:00

I was greeted by two gentlemen who were very attentive. Jose Ortega asked and I answered all questions regarding my needs. Excellent customer service skills -communicates well and explains things thoroughly. The other gentlemen was very nice as well. Top notch!!

Review №188

2023-07-25 01:36:32

Exceptional service, I went in to just see and they helped me with all questions i asked. I did end up purchasing and made it so easy to work with. will definately recommend to friends and family!

Review №189

2022-11-22 05:16:49

I was sad that I have to bring my jeep back for repair since I really love this car, but Fred and the service dept. had been nice. They provided me a nice rental car while my jeep is being taken cared of. I get a update when i need to.Thank you guys. You are awesome and keep up the good job!

Review №190

2023-03-19 21:49:15

Went in for an oil change and Isaac was awesome!!! He was Courteous and friendly. He kept me updated on the progress and when my car was returned to me, they had cleaned it up and it looked great. Customer service was stellar and much appreciated!!

Review №191

2022-05-02 21:30:01

UPDATE: I had a great experience with the service dept. My jeep did not stay for a week. It was diagnosed and fixed in four days Fred was my service rep and did a great job with communicating with me and answered all my text messages. Thank you Fred!!!So far my appointment is not going well. I was given a 7:30a appointment to drop off my car for a oil leak to be told it will take 2 days before someone will take a look at it to see where the oil is coming from. I was also told expect it to stay for at least a week because they have a line of cars ahead of mine that need to be worked on.

Review №192

2022-12-28 01:34:07

These guys are not very reliable nor dependable. We had major issues with the 2022 Promaster 3500, so we dropped off the car for services on Monday which was Dec 19, 2022. More than a week later, we got the first response from the dealer on Dec. 27, 2022 told us to take the car to the different dealer because they don’t have enough time or manpower to check and diagnose the problems. They told us that they just changed the battery while the car still had obvious electrical problems. The gas gage doesn’t show and sound system wasn’t working.Our insurance company was trying to get a hold of them, but failed numerous times. These guys are very sassy and rude to the customers.Horrible attitude! It is amazing that they are still in the business with that kind of attitude!

Review №193

2022-03-22 01:36:48

Great experience today with Jesse! Came in for routine transmission service. Jesse greeted me right away and provided excellent customer service, taking a look at my records to make sure I was up to date on everything. He communicated throughout the day and facilitated my repairs efficiently. Would definitely recommend working with Jesse.

Review №194

2022-09-16 19:00:29

Awesome service! Quoted me 2 in half hours got my car done in one hour!! Definitely won’t go to any other Dodge Chrysler dealer!! Isaac was amazing and helped in every way possible.

Review №195

2023-06-26 05:08:47

Wendell service writer was awesome he was polite and very busy but he was able to get us in for an oil change and took care of it in a timely manner. Thanks Wendell great job

Review №196

2023-03-09 20:48:31

This dealership has a HUGE Edge Over 3 other dealerships in SG Valley/ N Orange County that I tried to schedule service with over the past week.The Edge?Customer SERVICE!Emphasis on the word SERVICEAs a former Customer Servicemanager and Sales professional-I value when a company (and it’s people #1 ) actually give a rip.3 other Jeep dealerships would not honor an appointment for service.The “standard way it works” as I’m told by a service manager at a different site-Is you make an appointment, but service can’t put it in the queue until you arrive and check the vehicle in. Then- depending on the volume of work- they need your car sitting in queue for “x” number of days before they can Diagnose the problem. < an estimated 7-10 days is what I encountered at the other dealers>So if I’m a doctor and I apply the same principle in my practice, by the time the week is out, I imagine at least 20% of my client has has cacked out in my waiting room!But Sierra is different. From the moment I called, the appointment scheduler was professional cojrteois and a Great communicator. She had a plus on what was already in the service que,So she could give me a clear expectation of when my vehicle could be diagnosed.When I got to the dealership- the service writer was ON IT! Verified my place in the queue and made me feel confident that they had my back and would have a diagnosis to me within 24-48 hrs.BOOM! 3-steps to awesome customer Service. Listen, set clear expectation through courteous communication, and deliver on the promise.Sierra Chrysler Jeep Dodge- don’t waste your time, your breath, or your money anywhere else. Go HERE! You will know that you matter and that they value your business!Salute to Sandra (Appointment Desk) and Javier (Service Writer) they absolutely ROCK!!Kudos to Service manager Greg- whom I’ve yet to meet- He has cultivated a winning culture and it is evident that they CARE!!Thank you to the Sierra Auto Family of Dealerships. -Dan PorrinoProud Jeep Owner since 1998

Review №197

2022-06-06 15:57:23

Fred Biyzaei, in the Service Department, has always gone above and beyond for me! I had to have a new engine put in my Jeep Renegade, he always communicated with me any updates, kept me in the loop, helped with my rental. He is always extremely professional and curtious. He represents the company well. Always willing to help. Great customer service skills for sure! And has a nice sense of humor. Always good working with Fred.

Review №198

2023-02-08 19:15:28

The service department at Monrovia Chrysler Dodge Jeep Ram was outstanding in helping me with a warranty issue on my Jeep!I originally bought my Jeep at Glendora Chrysler Dodge Jeep Ram. When a paint issue came up that was still under warranty they were totally unable and unwilling to help me get the problem solved. They strung me along for several months, then told me that they no longer do that type of work. Basically, they left me to figure out how to get the issue fixed.I drove over to Monrovia CDJR and personally talked to the service department manager Greg Hatzenbeller about the issue. He was very pleasant and told me that they would take care of it for me. A couple of weeks later I received a call from service advisor Javier Gonzalez informing me that they would handle the whole fix for me, including a rental car.I just got my Jeep back today and it went exactly how they said and it didnt cost me a penny.The contact with Javier throughout the process was great. He kept in contact with me from start to finish of the entire process and even assisted me in receiving a rental car as well.It amazes me how one dealers service can be so different from another. Even though they are not located in my town, Monrovia Chrysler Dodge Jeep Ram will be getting my business from now on. No more Glendora CDJR for me.

Review №199

2023-06-30 06:36:00

I took my Jeep in needing some work and left like I was driving on clouds! Wendell Wright was attentive and supportive. Wendell’s customer service is a reason why I still keep going to Monrovia Jeep!