Presentation on Map Reviews Nearby

Mobile Kangaroo - Apple Authorized iPhone & Mac Repair in Petaluma

3.7 (38) 18 Western Ave, Petaluma, CA 94952, United States

Mobile Kangaroo - Apple Authorized iPhone & Mac Repair image

Categories

Computer repair service
Mobile phone repair shop
Electronics repair shop

Location on the map

Petaluma, Sonoma County, California, US

Phone: +1 707-722-0227
Site: https://mobilekangaroo.com/

Opening hours

Monday:9 AM–1 PM
Tuesday:9 AM–1 PM
Wednesday:9 AM–1 PM
Thursday:9 AM–1 PM
Friday:9 AM–1 PM
Saturday:9 AM–1 PM
Sunday:Closed

Edit info

Total reviews rating 3.7

38 Reviews for Mobile Kangaroo - Apple Authorized iPhone & Mac Repair 2024:

Review №1

2024-06-24 21:33:35

Context: I had a terrible call with Apple customer service (of course). Was then sent a text like how did we do? and I flamed the person. I was HORRIFIED to then discover that the Apple feedback was actually asking about Shawn and Mobile Kangaroo - because it is truly my favorite Mac Repair place Ive ever dealt with - and Ive been getting Macs fixed for 25+ years.First, Shawn always either picks up the phone or texts me back in just a few minutes. He also doesnt forget about me when Im waiting on updates - reporting his findings within seconds after hes diagnosed. If I text him back he immediately returns the text. He gets that I need my computer yesterday and actually acts that way. Honestly, name ANY service business in Sonoma County that you feel that way about?He also works hard to get me best price and best benefits out of my AppleCare coverage. I have the sense he works for ME and not Apple. He overdelivers, too. If he suggests it might take until Thursday I can almost bank on getting it back on a Wednesday.One of my favorite providers of any service in all of Sonoma Country, for realz.

Review №2

2024-03-07 01:29:54

Shawn is the BEST! I will only go here in the future. I highly recommend this place. I read the bad review..really?? With all the fraud and computer hacking, I commend Shawn for not allowing someone else to get into someone elses phone! I dont care who you claim you are. Privacy!GOOD JOB SHAWN!!! Thank you for not putting money as your main priority but the safety and privacy for your customers first.Right there you should go to him. He has values!

Review №3

2023-04-20 21:39:40

Shawn got my MacBook Pro battery replaced and touch screen repaired faster than I expected, and it feels like a new computer. If Id known it was going to be this quick and easy, I wouldnt have limped along for so long.And, heck, if Id known it was going to be this quick Id have had it repaired early rather than buying a new computer to replace it first.I will no longer be tempted to let myself limp along for far too long, making do with broken technology.

Review №4

2023-03-22 00:40:48

Hard to believe this place (Petaluma store) is Apple Authorized. Had to pay a bogus diagnostic fee up front before even seeing a tech. Then, when arriving the store was closed during the day. Waited around for someone to show up for my appointment then was told the estimated cost was $330 to replace a battery on a MacBook Air - Extortion much? Plus theyd need to keep it for 3-5 days. Did I mention the space is super sketchy and has a weird smell. Yeh, NO. Never again. Diagnostic fee was kept despite not doing ANY assessment.UPDATE: Same day, found a legitimate repair place that was able to install in 15 minutes - no keeping my computer - and guess what the cost was? $130 OUT THE DOOR.

Review №5

2023-09-30 18:01:28

Service in Petaluma store is horrible, guy in a very bad mood. Super upset because I went for my girlfriends phone and not her. I had all the details and my girlfriend didnt call because she was super busy, I mean we are in USA people work 3 jobs. And its part of customer service let your clients know the rules or business expectations. Customer dont need to hear a person complaining about it, we didnt know. If you are the owner you should shut down and find something else. If you are an employee you need to find something else, customers pay for your rent or paycheck. Very poor service.

Review №6

2023-06-14 22:50:43

Shawn is a life saver, I dropped my IPad while on vacation and found this place near where I was staying. He was patient and answered all my questions and was able to get it fixed before my flight out of town. I highly recommend him for your repairs. Thanks again!

Review №7

2023-08-14 22:34:42

Do not go to this store under any circumstance as it is a complete fraud! They look up your account and then charge you for a service/fee diagnostic without doing any work whatsoever. I was told I had to pay full price if I wanted the service since i had no insurance - I called Apple and I have the insurance and immediately have it being fixed at no cost with another authorized dealer.

Review №8

2022-06-04 23:30:09

AVOID AT ALL COSTS!Go to Apple. They charge less, take less time, and wont try to screw you over.Dealt with Miles at the Petaluma location in May, 2022. Went in to replace a swollen battery for an older MacBook Pro. After 8 days, I got through by phone (all other attempts went to voicemail), and he said he tried to contact me but that it didnt go through. Then he upped the price $100 to do the same job (to almost twice what Apple charges). I didnt consent to additional charges and picked up my computer. He refused to refund the $65 inspection fee for what was clearly only a swollen battery, after making me wait over a week, and violating the verbal contract. Bought one online and fixed it myself. They do bad business!

Review №9

2021-09-11 16:51:28

The good people at Mobile Kangaroo have been incredibly helpful - twice. Once for a battery problem on my iPhone 8, which they swapped without cost (Apple Care+ is an absolute bargain), and then for a cracked screen, which was done in just a couple of hours. Theyre friendly, efficient, and absolutely covid-safe, which I appreciate. You can trust these folks completely to take care of you - as well as your high-tech tools.

Review №10

2023-08-29 22:16:19

Shaun was able to troubleshoot my device and help me get my phone back up and working while on my lunch break. He was friendly, quick and got me on my way. Do recommend.

Review №11

2019-06-20 00:01:51

I’ve had performance issues with my phone and had to replace the battery. I went down to see Tim at mobile Kangaroo and my experience was totally pleasant. It always sucks forking over money for your smartphone, but I left in good spirits because Tim was super friendly. He was so efficient, he was able to help a couple other people while I was waiting for him to finish my repair. Thanks again dude!

Review №12

2023-04-05 01:57:17

This was my third time using this shop. As always, the service was stellar. Shawn knows his stuff and goes out of his way to diagnose and fix issues as quickly as possible. Very easy and pleasant to work with.

Review №13

2021-07-22 23:52:18

The Texting system works so great! I sent him a text, he wrote back promptly and confirmed he had the product. I made sure I could arrive after his lunch break, and when I showed up he installed the cover while I waited! The fee was very reasonable and I shared with him how pleased I was and assured him I would tell everyone they should come here for their phone/computer and tablet repairs/service.Thank you Tim!!! You are a great guy and you work really hard! These are some historical times we are living right now, and your kindness, honesty and efficiency is just what I needed (plus my phone got repaired!)Hope I dont need any other repairs, but if I do, its great knowing I will get to visit with you some more!!!I will watch the movie you suggested about Van Gough!

Review №14

2020-01-31 22:54:53

Great service. Took in my MacBook Pro with glitching display. Tim quickly assessed the problem to make sure it was in fact a hardware (vs. software) issue and ordered a new display. Being an authorized Apple service center, I was also able to get a new keyboard, which I guess was sort of on recall. Very pleased! NOTE: They are closed from 1:00-1:30 for lunch.

Review №15

2021-08-29 00:31:27

My iPhone x touch display was behaving erratically, changing apps and typing like a ghost had taken over. I found these guys online, made an appointment through the Apple service and took my phone there. It was out of warranty so the repair was not covered and I paid for the fix, but these guys replaced the touch display and it has worked perfectly ever since. It took a couple of hours while I waited, but no sending the phone away, hurray!!! And no need to buy a new phone, double hurray! I highly recommend the MobileKangaroo service for repairs.

Review №16

2016-10-24 22:41:34

Had one of the worst experiences here about two months ago. I took in my MacBook Pro with Retina to have the battery replaced. This includes taking the whole lower case off and replacing all of the parts with a new one. I left it there for 5 hours when they said it should take 1 hour. When I went in to get it they told me that the battery could not be put in because it would not hold a charge. I then found out they were using a third party battery and had tried to pry out the old battery. I was assured multiple times prior to having them attempt to repair my device that this was a certified repair and exactly what apple would do. Turns out they will order third party parts, call it a certified repair and most people would not know. They also charge more than going to an apple store.I took home my computer and removed the underside to see all sorts of pry marks and a battery that was bent in half in several places. When I took it to the apple store they noticed the track pad was also not working correctly. Im not sure how they are certified to repair Apple products but I would not take your product to this company.

Review №17

2018-08-02 23:59:56

I recently received service on a MacBook Pro from Mobile Kangaroo. The service was performed exactly as expected in less time than originally anticipated. The entire process was seamless and the business owner truly knows his Apple products - better than some of the Apple representative Ive spoke with.If you broke your Apple product and are looking for an Authorized Apple Service Provider for repairs I honestly wouldnt look any further than Mobile Kangaroo in Petaluma.

Review №18

2021-08-21 03:59:43

Tim at Mobile Kangaroo was great! Very knowledgeable and professional. Did a fantastic job repairing my MacBook screen. Computer looks better than new.

Review №19

2017-09-27 01:05:41

Worst experience ive ever had with a repair shop; Cannot believe they are allowed to touch apple devices let alone put apple authorized on their building.Brought my Macbook Pro in for a logic board replacement. Took them 3 weeks to fix. upon first using it I found the serial number wasnt updated meaning no iCloud access, the keyboard backlight wasnt working, the right side speaker wasnt functioning, and the bottom panel was missing a few screws. Also noticed a few scratches on the lid and a dent on the i/o panel, appears it fell off their work bench. Brought it back to have these issues taken care of and got a call another 3 weeks later saying they cant fix those problems unless i want to pay for it. They wouldnt buckle on the backlight and speaker but did buckle on the serial number and screws. get another call two weeks later saying its all fixed and ready to go. Get there and sure enough the serial STILL ISNT UPDATED. I spend two hours waiting in the shop for them to try and figure it out but finally leave. Week and a half later I get another call saying im signed into iCloud and its all set to go. Pick up the laptop and what do you know its still not updated. I throw a massive fit and tell them this is ridiculous and their response is that I need to purchase a new logic board because the serial number for this one must be corrupted. I storm out of the shop, go home, call apple, file a complaint, get on the phone with support and within an hour I have my serial number updated in the system.NEVER WILL I EVER BE BACK

Review №20

2018-08-17 21:10:38

Brought in an Apple iMac after bringing it to the Apple store (under warranty) and being advised that there is no problem as it passes our test. Super frustrated, we brought it to this store where the owner actually took it apart and discovered the malfunction. He fixed it within a few days and the whole process was easy. So thankful.

Review №21

2019-11-04 23:56:01

Zero stars. I feel like my computer is being held hostage. They have had it for nearly a month (it will be a month on Wednesday) Im really frustrated with the lack of communication from this company. I called a little over a week after authorizing the repair and was told they were still waiting on the part. I expected to hear from them last week as promised and didnt. I went to the store on Friday and they were closed with a note saying they would be open on the 4th. I sent an email to the contact listed on the note on the door and nobody ever responded to me. On the off chance that I typed the email wrong, I replied back to my $400 invoice from the 14th asking for an update this morning. Ive just left another message asking for a call back but Im not very confident that it will be returned. Im ready to put a stop payment on the charge as Im not sure what is going on with this place. I cant recomend a place like this for any kind of repair and will advise my friends and colleagues to go somewhere else.

Review №22

2020-11-03 20:07:54

Fixed my MacBook. Replaced the keyboard and when the track pad didnt work I took it back and a completely different technician fixed it at no charge. These nerds are AWESOME! All business. Much faster than waiting for Apple.

Review №23

2019-07-26 20:50:31

Instead of driving to The Apple Store in Santa Rosa, I decided to on Kangaroo Wireless to replace my recalled Macbook Pro keyboard. Tim was fast, communicative and courteous throughout the process and the replacement keyboard he installed performs flawlessly.

Review №24

2018-06-16 00:18:50

Can I give this store zero stars? Because thats how often they have been on site when Ive dropped by to inquire about service. Zero times in my several attempts. They pay no attention to their posted hours, they take entire days off and just post a note on the door, they dont answer their phone, and its quite a hassle for me to drive all the way downtown just to find out they didnt feel like coming in that day. I will try the folks at Batteries N Bulbs, and anyone else before I ever go back to this place.

Review №25

2019-08-17 04:12:02

Tim is a wonder. The service was quick and he was absolutely committed to making sure I was happy with his work and would be for some time to come. I seldom meet a business owner / manager so genuinely happy to go out of his way to help a customer. Awesome.

Review №26

2021-07-23 15:03:48

I should have gotten the name of the man working, but everything was great! I got a convenient same-day appointment and he bent over backwards to fix my phone. The repairs were done well and everything is back in working order! Thank you!!

Review №27

2021-07-08 21:13:18

Strange experience. More than anything, it always helps to be greated with a smile,..maybe the worker was having a bad day.But we felt like we were in trouble just for showing up.. To bad as we drove from out of town.. :(

Review №28

2016-05-20 19:18:23

You can be sure that I will not go anywhere else, they are so nice and prices are very fair. Bennie is the bomb is great fixed my dead machine ya, he made me so happy,,, Rock on

Review №29

2016-02-01 17:42:52

Each time I have used their services, I have been extremely pleased. Ryan is so very knowledgable and helpful. Quick service and reasonable priced. I will only use this establishment for all my computer needs.

Review №30

2017-05-30 23:55:16

Stood outside the store for 25 minutes and no one showed up. Very unprofessional.

Review №31

2018-12-07 22:54:23

It was my first time getting my iphone serviced. I got a new battery. The service was excellent. Will come here again next time.

Review №32

2021-02-27 22:58:48

Tim at Mobile Kangaroo is a BOSS! My computer wouldnt start and he fixed it like new, very satisfied.

Review №33

2021-04-08 01:28:49

Tim is the man! Enough said👌Always helpful, knows everything there is to know about Mac products. Will always go to him anything apple.

Review №34

2021-01-05 20:23:08

We have been going there for years and we have always had great service. I highly recommend them.

Review №35

2023-03-07 20:29:36

Efficient, pleasant and on time with a fair price.

Review №36

2019-10-28 23:43:31

No transparency, no communication, took way longer than they said it would. Do not recommend

Review №37

2016-10-03 18:28:24

Posted hours are loosely followed...dont expect them to be open at 10am

Review №38

2019-03-05 17:56:48

Wunderful service trill staff