Mobile Fix Certified iphone ipad computer repair in San Francisco

Review №1

2024-03-23 23:36:31

Fantastic service. Have a black Galaxy S23 Ultra. My screen was covered in glue from a screen protector job gone bad. Called around and got quotes from $350 to $400. One place in South San Francisco ordered a new screen for me but sold it to someone else. Then, tried to convince me to install a screen for a beige or green phone (because they had these in stock) for $400. Um...no. Called Evan in the Sunset. He quoted between $199 (the lowest estimate) and $400 and explained the gap in price. No upselling. Turns out, he was able to remove the glue and polish my screen for a fraction of the price *and* installed my screen protector (I had a spare) for free. Looks brand new. Professional. Funny. Smart. Local. Great customer service. Absolutely the best.

Review №2

2024-05-06 00:54:22

Great experience. I dropped my Samsung S22 and cracked the screen. It worked for about 5 months then finally the screen below the crack was totally black. Got it fixed here. Took a few days for the replacement screen to arrive but then fixed in an hour.Apparently this is an issue for Samsung phones of this type. If you get a ding or dent in the screen itll work for a while until everything below it fails. I saw some photos of the same phone with the same issue.

Review №3

2024-04-26 23:10:21

Really really excellent experience getting my phone fixed here!I dropped my phone 1-2 weeks ago and completely destroyed the screen. It was unresponsive, vibrated occasionally. Totally panicked because I had none of my data backed up.I called around and found this shop, which was the closest one open the day I called and was able to walk in and get a quote for the phone fix immediately at what I believed to be an extremely reasonable cost. David, the front desk guy, laid out all of my options clearly and let me take all the time I needed to make an informed choice. He was also extremely helpful with giving advice on phone care, tricks to try to get my data out while waiting on ordering the needed part (unfortunately these did not work lol), and was prompt in responding to my texts. Extremely transparent and answered my many questions about what parts were broken.The shipping for the part was really slow, and actually took longer than the 3-4 days they originally estimated, but David was good about communicating ETA on part arrival and setting up time to come in and get it fixed throughout the week. In terms of time it took to get my phone fixed, they were also accurate. If they said to come back in 2 hours, I came back and it was ready in 2 hours.David also helped with generating an itemized receipt since I had warranty and was detail-oriented in getting all the information I needed correct, asking about the deductible, insured party, etc., all to ensure that I got all my money back.Unluckily, after I got the screen fixed, I realized that I also had messed up the volume buttons on the phone. I texted them again and they told me to come in the next day, where they fixed it for me in under an hour at no additional cost to me, explaining that it was okay since neither of us would have caught the issue given the black screen problem.Another thing I liked is that the shop is very trustworthy. They will not ask for your lockscreen passcode unless they absolutely need it for the repair. I didnt have to give it for my original screen repair. And instead of asking me to tell them the code for the volume button repair, they asked me to remove the lockscreen so they could test the hardware without needing my passcodes.Definitely come here if you have any tech issues! The shop is unassuming, small and looks crowded in a messy home garage sort of way, but the customer service is top notch. Its a family business that cares about providing a good experience for its customers. Would come back in the future for any issues I might have!

Review №4

2023-04-05 02:04:30

Got my screen replaced at another place a few months ago and it broke pretty fast after I dropped it once. Came here and David showed me how the other place didn’t even put the screen back in the right place and offered to replace that screen for a much better price. A friend recommended me and hooked me up big for 30 percent off. Highly recommend coming here if you are in need of a repair super kind and quick business. They had my phone all fixed up in 10 minutes !

Review №5

2023-10-04 22:24:42

My phone was fixed almost a year ago elsewhere, and started having issues about half a year after the fix. Evan was super helpful and thorough in explaining the different ways to fix my phone (Pixel 6 with part of the screen not responsive despite having no cracks). He was also really helpful in guiding me through my insurance and seemed very experienced in dealing with phone claims. This group was so confident they did an amazing job that they even gave me a year long warranty for their repair which is quite rare for a repair shop!

Review №6

2023-08-03 00:52:32

They fixed the extensive water damage in my computer for less than a third of the price of a repair quoted to me by hp. i would recommend, and if my tech ever breaks again i know who to go to.

Review №7

2024-04-16 20:12:07

Great local business! They have saved me numerous times. They most recently refreshed my sons iPhone: it is charging really well and it looks brand new.

Review №8

2023-01-14 05:46:34

My mother-in-law spilled a glass of milk on my new M1 Powerbook and shorted it out. Im fairly hardware savvy and have replaced my own batteries and fan on my old Macbooks. But with the new M1 Powerbook, Apple really made them crazy complicated.I called up MOBILEFIX and David told me to come in immediately. I pad a $165 deposit/diagnostic which may not sound cheap. But in San Francisco for highly skilled technical labor thats fair.I called him 24hrs later to check up on my Macbook and he told me they took it apart and found more fluid in the case. They flushed it out with electrical cleaning solvent and heat dried it up overnight. He texted me photos of the components. When liquids get into the internals I knew what parts could be damaged but I kept that to myself.David went through the tests that they performed and his diagnosis matched my own findings. He gave me a quote for replacing the screen and heatsink and told me he wouldnt be able to fully test the logic board until those were replaced. I thought it was fair and paid him up front to order the parts.It ended up costing me about $500. But he got my Macbook up and running without having to wipe the HD. A similar repair at the Apple Store would have cost double that (I talked to Apple Care). A less reputable or skilled repair shop would have told you there were more parts needing replacing and would try to upcharge you. But David said lets try the cheapest part first and see if that fixes it and it did.Two things you should know:1: The store is very cluttered and looks like my aunts garage. The Apple Store it is not. But the work they do is top notch and I appreciate the lack of B.S. Years ago I brought my old HTC phone to this shop to get a quote on having the battery replaced but he flat-out told me not to; it would be cheaper to buy a new phone at T-Mobile. How many repair shops talk you OUT of getting a repair because it would be too expensive?!2: David speaks in a fast, clipped staccato with a Chinese accent. Dont mistake this for Salesman Fast-talking. If you dont understand what he said or the technical details are too much, just ask him to repeat it again slowly. Hes not trying to trick you, hes just a little ADHD. Anybody whos worked around software engineers or hardware geeks knows what Im talking about.

Review №9

2024-05-10 08:51:16

This is such an amazing place for repairs, I broke my laptop screen and it was replaced so fast and also was so affordable. I highly recommend and the service was so amazing I felt very reassured and they were so so kind.

Review №10

2021-10-27 23:35:40

David was extremely helpful and friendly. He replaced my screen quickly and did a couple other things I didn’t even ask for just to make sure my phone was good. He also threw in a free case. This is the best spot in SF!