Presentation on Map Reviews Nearby

Mercedes-Benz of Walnut Creek in Walnut Creek

4.5 (199) 1301 Parkside Dr, Walnut Creek, CA 94596, United States

Categories

Mercedes-Benz dealer
Car dealer
Car leasing service
Used car dealer
Used truck dealer

Location on the map

Walnut Creek, Contra Costa County, California, US

Phone: +1 844-896-1941
Site: https://mbofwalnutcreek.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:11 AM–6 PM

Edit info

Total reviews rating 4.5

199 Reviews for Mercedes-Benz of Walnut Creek 2024:

Review №1

2024-03-27 14:51:52

Dear Matt Bolt,I hope this message finds you well.I wanted to take a moment to express my sincere appreciation for the excellent service you provided during my recent visit to Mercedes-Benz of Walnut Creek.Your professionalism, attention to detail, and dedication to ensuring the highest level of customer satisfaction did not go unnoticed. From the moment I arrived until the completion of the service, you went above and beyond to address all my concerns and ensure a smooth experience on my trip to Ohio.Its evident that you take great pride in your work, and your commitment to excellence truly sets you apart. Your knowledge and expertise are invaluable assets to the Mercedes team, and I feel fortunate to have had the opportunity to benefit from them.Thank you once again for your outstanding service. You are a true asset to Mercedes-Benz of Walnut Creek, and I look forward to continuing to entrust my vehicle to your care in the future.Warm regards,Ron Bergeson

Review №2

2024-06-19 18:00:10

I went to Mercedes Benz of Walnut creek to get an estimate for my new windshield replacement sometime the end of May, beginning of . Upon my arrival, there was a place available to park which was vacant, there was a cement block which will let you know to stop, mind you there is a tree just beyond in front. I then pulled up and noticed that my front bumper was hitting the cement block and then pull back scraping my front bumper, this was due to the tree roots growing under and raising the cement block which is no noticeable until you are out and looking. I am always very careful as my car had no scratches or scrapes as I take very good care of all my cars. I wanted to bring this to the attention to the dealership at this incident as this dealership Is a luxury brand and our cars are very expensive. I proceeded to speak to a gentlemen, giving me the estimate and the Service manager about what happened to my car, they both went out to the site in which this took place, I expressed you can tell this has happened many time, service manager stated they have a construction crew on site working and they would have them fix this situation. I said that would be great, I will be going on vacation and when I get back, I will setup a time to have my windshield replaced and see what you can do about the scrapes on my front bumper. No problem was the reply. The following week, I went in before my leaving on vaca, paid for the new windshield and setup an appointment to have it replace. They gave me a date 6/18/24 for replacement, on 6/17/24 I called in to see if it would be possible to bring my care in and get a loner a day early as I work at 6 am, spoke to Alex who made me feel as he was doing me a huge favor (exception) making me feel belittled to get a loner earlier, ugh! As long as I got there before 4 pm that day. I then got into the dealership around 2pm and was teamed up with AJ, who I have never worked with before to have my windshield replacement. I also expressed my concern, what I was told in my previous visits to how MBofWC, should be able to correct my bumper while having the work done to my car, his statement was I doubt if there is anything we can do, I expressed this was not what I was told to me prior visits. He was not very supportive and I just felt non important as a customer. I feel once you purchase your car the compassion is gone. The next day 6/18/24 I received a text of some concerns of repairs for my car where needed which were not. I replied back giving them a no response to the repairs of something other than my front bumper, and no mention of it. I then ask AJ about the bumper and his reply was you can buy some touchup paint and fix it yourself. I stated you want me to buy this when it was your establishment that was the reason for this, they will not install the touchup per his reply as well. AJ also stated I could reach out to my insurance as they were not responsible for the damage. I expressed I this will go to BBB, Yelp and MB Corporate, I will also go to The Bureau of Automotive Repair. It is very sad that the customer service and compassion for others due to the companies lack of responsibility. The total cost of my windshield was about $1500 mind you and a scraped bumper, that was the extra bonus that I did not ask for.

Review №3

2024-05-31 23:26:53

I recently got a GLC Coupe from Mercedes Benz of Walnut Creek with Danny Baptista. I highly recommend working with Danny if you’re interested in finding a Mercedes that suits you. He’s very transparent, honest, and forward about all details. He ensures and prioritizes that you’re satisfied with your purchase over anything. I’ve been to multiple Mercedes Benz dealerships throughout the North and South Bay, and without a doubt, Mercedes Benz of Walnut Creek had the best service on multiple occasions. I’m from the South Bay and would travel to Mercedes Benz of Walnut Creek again just to work with Danny Baptista. My mom was with me when I got my car and she’s already planning on getting her next car with him soon.

Review №4

2024-06-26 23:34:52

Shannon Hunt (vehicle acquisition manager) is awesome! I sold two cars to her over the years and shes such a pleasure to do business with. She is very fair, honest, trustworthy and knowledgeable regarding the entire process. I recommend her to anyone looking to sell a vehicle. MBZ Walnut Creek is very lucky to have such a solid, valuable employee. Thank you, Shannon!

Review №5

2024-02-09 22:49:23

We recently had the pleasure of working with Jose Castro atMercedes-Benz of Walnut Creekand we cannot speak highly enough of the exceptional service we received. From the moment we started working with the dealership, Jose Castro went above and beyond to ensure that our car-buying experience was nothing short of fantastic.Not only did Jose Castro take the time to thoroughly explain every aspect of the car-buying process, but, he also patiently answered all of our questions and provided invaluable insights into the vehicles we were interested in. Joses depth of knowledge and genuine passion for his work was evident in every interaction.Throughout the entire process, Jose demonstrated professionalism, integrity, and a sincere commitment to ensuring that we found the perfect vehicles to suit both my husbands and my needs. Jose made us feel valued as a customer and truly went the extra mile to ensure that we were completely satisfied with our purchases.Thanks to Jose Castros dedication and expertise, we are now the proud owners of an EQB 300 & EQS 450 4MATIC AMG, and we couldnt be happier with our decision. We highly recommend Jose Castro and Mercedes-Benz of Walnut Creek to anyone in search of a seamless and enjoyable car-buying experience. Thank you once again for your outstanding service, Jose!

Review №6

2024-05-14 05:38:45

Dear Mercedes-Benz of Walnut Creek Team,I wanted to take a moment to express my gratitude for the exceptional service I received during my recent car leasing experience with your dealership. After seeing a great deal on Leasehacker, I contacted your team to inquire about leasing a Mercedes-Benz from out of state.From the moment I reached out to the broker to the final delivery of my new car, the entire process was smooth and seamless. The staff at Mercedes-Benz of Walnut Creek went above and beyond to ensure everything was handled efficiently and professionally.Despite my initial concerns about leasing a car from another state, your team provided me with all the information I needed and addressed every question and concern I had. The deal signing process was fast, and the staff worked diligently to finalize the lease before the end of the month to ensure I could take advantage of the deal.I was particularly impressed with the shipping experience. Your team coordinated with the shipping company and kept me updated on every milestone during the shipping process. When the car arrived, it was in excellent condition, and both the temporary and normal license plates were provided promptly.Overall, I am extremely satisfied with my experience with Mercedes-Benz of Walnut Creek. The level of professionalism, attention to detail, and excellent customer service made leasing a car from out of state a stress-free experience. I am thoroughly enjoying my new car, and I cannot thank your team enough for providing such exceptional service.Thanks Jose and Kevin once again for your outstanding support and assistance throughout the entire process.Best regards,Virgil

Review №7

2024-04-26 04:42:49

I had an incredible experience with Jose who took care of me and got me an amazing deal on an EQE. He also stayed over extra to make sure I had everything good to go. He was super straightforward, honest, responsive, and great to work with! They’ve earned a loyal customer!

Review №8

2024-06-21 17:04:39

Please do not purchase a vehicle from them. At least one other person on here is having similar issues as me. I purchased a brand new car in 2022. Right off the bat, I was having technical issues; screen going back, loud noises, & connection issues. I have had to leave my car in the shop multiple times for days at a time. It has been a huge inconvenience. The safety of their customers does not exist! I recommend you all file a complaint to the BBB & call corporate and advocate for yourselves.

Review №9

2024-01-29 04:01:17

I had such a great experience buying my first car! I talked with Angel on the phone and it really helped me gauge where I wanted to go and look at cars. Everyone there was super friendly, especially Bao who guided me through the process as a first timer! He was super friendly and had such a positive attitude. If you are a student in college looking for help with buying a car talk with Bao, he really took his time and made the experience less stressful! I super grateful to have found my car at this dealership

Review №10

2024-06-01 19:49:28

My husband and I had the pleasure of working with Adrian at Mercedes-Benz WC. He was super helpful and kept great communication with us. Since we were looking for a used car, he would constantly keep us updated with anything new coming through the dealership. Because of his great communication skills, we were able to find the exact car we were looking for. Everyone we came in contact with during our buying experience were super helpful and kind. So happy to give this location my business and would highly recommend.

Review №11

2024-05-23 04:48:33

Most wonderful experience at MB Walnut Creek! Thanks to Jessica who assisted in locating my perfect vehicle, was very knowledgeable of all the options out there and handled the whole process with great ease.The best experience in a dealership that we have had in a very long time.Jessica, thank you for all of the great service, follow through and you really can multi task with ease and make your customer’s feel appreciated.Hats off to you! 🤩⭐️⭐️⭐️⭐️

Review №12

2024-06-07 03:51:05

Do yourself a favor and dont fall a their scam of selling you any warranty or prepaid service. Since ! bought a car from Mercedes Benz of Walnut Creek my experience was nothing but a nightmare. Sales people are trained to lie and the rest of the staff are Unqualified. When buying a car, we bought their additional bumper to bumper warranty coverage.Later when we tried to use it hardly covered anything. And what it did cover they are always trying to weasel out of covering and it is a fight with them every time. After years of driving and loving Mercedes this place made sure l will never buy one again.

Review №13

2024-01-29 00:51:15

We came to this dealership for a first time car purchase for my 20yr old daughter. From the moment we walked in everyone was very kind and helpful. She was so worried about making her first time purchase but wow we were so lucky to work with Bao today!Bao was funny, optimistic, gave her great advice and worked FAST! He helped her through every step of the purchase and we’re out of there so quick. It’s very difficult to get approved by the banks for a first time buyer but he worked his magic.Overall, such a wonderful experience and I’m happy we didn’t waste time going to any other dealership. She can drive to school on her own tomorrow which makes me so happy too! Thank you so much Bao! Anyone who works with you is definitely lucky because he’s definitely an expert and it shows.

Review №14

2024-01-28 07:36:04

I highly recommend Tim Crane if you’re looking for a Mercedes. He’s very friendly and easy to work with. He didn’t give me a false sense of urgency and didn’t play cat and mouse. Great guy.Side note: i love my new EQE 350 ❤️

Review №15

2024-05-30 21:31:00

I recently had the pleasure of working with Danny Baptista while searching for a new car, and I couldnt be happier with the experience. Danny was exceptionally knowledgeable and attentive, making sure to understand my needs and preferences. He was patient and never rushed me, ensuring I found the perfect car that met all my criteria. His professionalism and personable approach truly set him apart. I highly recommend Danny to anyone looking for a seamless and positive car buying experience. Thank you, Danny, for helping me find the right car!

Review №16

2024-01-29 21:22:17

GREAT EXPERIENCE 10/10 RECCOMEND! Ive been to many dealerships and this is the best one, hands down! I was assisted by Bao Ngo, Caleb Go, Hany, and Shawna. This team is friendly, professional, and caring. My mom also recently came in to purchase her EQB 300. The pic is of me with Bao and my CLA 250. I highly recommend going here ! We love both of our cars and are extremely pleased with the quality of service this dealership offers. Thank you to the team that took care of us!

Review №17

2024-03-03 20:25:43

Here is a recommendation for leasing a car from Mercedes-Benz of Walnut Creek and working with Ali:I highly recommend leasing a car from Mercedes-Benz of Walnut Creek and working with Ali! He was an absolute pleasure to work with, providing exceptional customer service and making the entire leasing process seamless.Ali took the time to understand my needs and preferences, showing me a range of options that fit my budget and lifestyle. He was knowledgeable and transparent about the features, benefits, and maintenance requirements of each vehicle. His patience and willingness to answer all my questions made me feel confident and informed throughout the decision-making process.The entire leasing process was efficient and hassle-free, thanks to Alis expertise and attention to detail. He ensured all paperwork was completed accurately and in a timely manner, making the final steps of signing and picking up my new car a breeze.Working with Ali at Mercedes-Benz of Walnut Creek was a truly exceptional experience. I highly recommend him to anyone looking to lease a car - his professionalism, product knowledge, and commitment to customer satisfaction are second to none!

Review №18

2024-06-24 17:48:46

I purchased a Certified Pre-Owned 2020 Mercedes-Benz S560 from Mercedes-Benz of Walnut Creek. I am an out-of-state buyer.When the car arrived, it did not have a license tag, registration or any other proof-of-ownership. I wasn’t able to drive on Florida roads without, at minimum, a Florida temporary tag. So, it sat in my garage, unused. It is my understanding that the State of California requires that some paperwork be affixed to the inside of any vehicle that is shipped outside the state. That paperwork did not arrive with the vehicle.Mercedes-Benz of Walnut Creek didn’t even start the paperwork for my license and title for two weeks after purchase. Their vendor, a separate company in another state that processes tags and registrations, took another six weeks to complete the process, so, in total, the car sat unused in my garage for two months. I lost most of the free trial period for SiriusXM and Mercedes Me. I had to rent a car. During this period, I spoke with the dealer’s customer service manager once. After that call, there was radio silence; no returned phone calls or email replies from the customer service manager or their slowpoke “registration specialist.” I am not alone. I have documented at least 15 other MB Walnut Creek Google reviewers who faced the same registration problems.When the car was delivered, the interior had a sweet, perfumy smell, which I attributed to the dealer’s detailer. Now, a few months later, as the smell wore off, it has become apparent that I had purchased a smoker’s car. I specifically asked the salesperson if the vehicle smelled of smoke and was told there was no evidence of smoking. Now that our outside temperatures have warmed, the smoke smell is prominent every day. Mercedes-Benz of Walnut Creek attempted to conceal the smell and then certified this vehicle!A suggestion: If you plan to buy a vehicle from a far-away dealer, it would pay to jump on a plane and inspect the vehicle for yourself. This was my intention, but a case of COVID stopped me from traveling. I liked the vehicle, decided to take a chance, but was taken advantage of by this unscrupulous dealer.

Review №19

2023-11-14 00:38:06

My rating is actually a 0 and do not service your car here. I bought a 2023 GLC from this dealer. This car has lot of issues - UI screen crashes, seat adjustment does not work and now recently the car wouldnt start and throws a bunch of errors then after 10 mins it starts, happened twice and both happened during critical time of the day. With all this frustration, I try to book an immediate service as this was a serious issue and also request for a loaner, they say if I need a loaner I need to book after 2 weeks even without showing any concerns to this serious issue. Then I go for the first available service appointment without the loaner and drop my car, the service advisor was rude, not listening into issue, does not commit on time of delivery and now no communication whatsoever on the status of the delivery. I figured out that this issue of not starting is already known to Mercedes and there is a recall for this which was not communicated at all. Even the service advisor pretended as if the he was not aware of what was going on with my car. Overall a very frustrating experience with the car and then with the Service. Very arrogant people at the service, I am never going to go here again. Also do not buy a 2023 GLC, please google for all the issues this car has before you make the decision.Update: Delivery promise date suppose to be last Friday 11/10 at 6pm and after 4 calls today the call was returned by the service advisor with an ETA sometime tomorrow 11/14. I was informed that software loading is still not done. I am wondering which software takes 2 days to upload?? I am handicapped without a car and no concern whatsoever from them and saying will see what they can do. Just ridiculous. Very unprofessional communication and unfortunately this is Mercedes.

Review №20

2024-06-24 02:52:49

I visited your dealership today hoping to test drive the EQE model, but unfortunately, I wasnt greeted by any staff members. No one even said hi to us. I was disappointed by this experience, as I was looking forward to learning more about the car as I’m in the market to buy a car. I wish your staff could be more welcoming to potential customers.

Review №21

2023-09-02 03:42:53

~EXCELLENT SALES SERVICE EXPERIENCE!~I had been eyeing the EQE Sedan for some time. Somehow I came across Sales Specialist Jerel Shelton of MrBenzBlogger on Instagram and started following his posts! He had a recent client who bought an EQE and I messaged Jerel asking if he could help me get out of my current GLC 300 and into a new EQE Sedan. He messaged me back quickly, exchanged phone numbers and we had a great chat! I told him my criteria and he worked so hard to get me the deal that my husband would agree to! We live in Sacramento so I didnt want to waste anyones time and my husband would only drive out to Walnut Creek if the deal made sense for us! Jerel came through and we drove to Walnut Creek on my husbands day off and was able to make the deal happen!Thank you, Jerel for your hard work and efforts. It was no pressure, no hassle no sleezy sales tactics. Just straight up, honest, and upfront. Made the purchase less stressful and happy to bring my new EQE back to Sacramento! I have been a loyal Mercedes Benz owner for the last 13 years and so I have had my fair share of experiences with different sales specialists and never had I had a great experience like this!I highly recommend Jerel Shelton if you are looking to purchase your next vehicle at Mercedes Benz of Walnut Creek! Be sure to follow him on Instagram too @mrbenzblogger.

Review №22

2024-06-19 00:33:02

Last week, my wife and I met with Ali at Mercedes-Benz WC to test drive MB C300! It was a pleasure working with Ali at MBWC. He was a real professional, courteous gentleman, patient, and responded to all our questions. He was super helpful and very knowledgeable about the car. My wife loved the car, and we ended up purchasing it. Ali helped us to make appointment with the Product Concierge for the following Thursday, but since my wife wanted to drive the car that day, Ali took time and went through all the operating equipment helping her to connect her iPhone and provided information about the garage door wireless opening details. Also, I would like to thank Marjorie, who help me to find the right car that we ended up purchasing. Finally, everyone we met during our buying experience were courteous and worked with us to come to an agreeable contract. I have purchased many cars before, but this recent experience at MBWC was the best, which had a lot to do working with Ali! I highly recommend MBWC, and make sure to ask for Ali and Marjorie team.

Review №23

2024-03-02 08:57:01

FANTASTIC experience with Mercedes of Walnut Creek. Especially JOAQUIN, great customer service, extremely helpful and professional. Doesn’t get much better. Ask for JOAQUIN. A1, 5 stars.

Review №24

2024-02-09 00:56:20

My husband and I had a great experience here! Jessica was very easy to communicate with, and worked really hard to find the vehicle I liked and the deal I’m happy with. After having unpleasant experiences at MB of Oakland, we were pleasantly surprised how nice the finance person, John, was. Overall impression - efficient, friendly, great team, and great products. Highly recommend!

Review №25

2024-05-23 20:09:38

A+ Customer Service start to finish. Sales team was attentive, knowledgeable about all electric vehicles, a pleasure to work with. Finance team made our leasing process run without a hitch. Highly recommend the dealership.

Review №26

2024-05-08 19:48:01

I can’t speak highly enough of my experience with my purchase at MB Walnut Creek. George Nijmeh was phenomenal! He was patient enough to explain everything to me over and over again since this is my first EV purchase. I appreciate the professionalism and all the follow up calls I got.

Review №27

2024-03-20 15:21:21

MB Walnut Creek was such an amazing dealership to purchase from. I purchased my G550 in 2019 from them and now I just purchased a new G63 from them. They are such a breeze to work with which is why I chose to purchase from them again. My salesman Ali Fereydoon was such an asset and made the process very easy and convenient. Kevin was also great to work with when it came to the paperwork. The entire team has been great from start to finish and I highly recommend them if you want a seamless transaction A++++

Review №28

2024-05-22 04:23:53

I would give this zero stars if I could. Terrible and disappointing service from the service advisor and lack of communication. This was the fifth time that Ive taken my car in for the same issue and they couldnt solve anything for me, yet again. Every time Ive taken it in, they keep saying that they cant verify the noise when they test drive but when I go with them, they do hear it. Even with that, they made excuses and told me that my car has after market parts when it doesnt. They excused themselves by telling me that they didnt hear anything when the service advisor, Joel Hernandez, did hear them. The only thing I got out of this is that they do not want to accept their mistake due to lack of experienced technicians and left me without a car for two weeks. There is no doubt that they only have personnel for oil changes. WARNING: TO EVERYONE WHO SEES THIS MESSAGE, PLEASE LOOK FOR A TRUSTED MECHANIC WHO CAN ACTUALLY DO A SUSPENSION AND TRANSMISSION REPAIR BECAUSE MERCEDES BENZ OF WALNUT CREEK DOES NOT HAVE THE RIGHT MECHANICS TO DO THE JOB LIKE THE ONE I NEED. I see that this is a mafia of just wanting to collect money and not solve the problem.I would not take my car in again or recommend for anyone else to either. It is amazing to me that such a prestigious dealer as this has such terrible service.

Review №29

2024-05-15 17:19:17

Bought 2 cars from here back in 2017, and kept bringing the cars for service here until we sold them in 2021. Phenomenal experience every single time, professional salespeople, service writers, technicians and valets. We recently returned to the Mercedes club with an AMG and the exceptional service quality continues in 2024.

Review №30

2023-10-04 04:21:45

I have a great experience with Mercedes-Benz of Walnut Creek! Not only they sell the best luxury cars in the planet, but also all the staffs I worked with are so friendly and professional. A big shout out to Marjorie Jimenez! Marjorie is very professional, attentive, respectful, and such a sweet lady to work with. She answered all the questions I had and worked so hard to find the dream car I want. At the end of day, MB Walnut Creek made the car buying process easy and smooth. I am a happy customer and definitely will return in the future.

Review №31

2024-06-09 11:16:17

We recently got this EQS450 from WC Mercedes Benz, love the car😍Thanks to Martin Pham, he was very helpful and sweet !

Review №32

2024-05-13 05:23:32

It was great from the moment I walked in! Caleb was willing to help and worked to find me the right car and deal. He was very patient and professional. I would highly recommend him and his boss.

Review №33

2024-02-08 06:39:01

My daughter & I first met Joaquin back in April of 2023 when we were looking to purchase my daughter’s car. Joaquin made the purchase experience very comfortable, enjoyable & easy. The whole team @ Mercedes Benz Walnut Creek has been so great to us & we just purchased another car from them. We r so greatful for Joaquin for showing us all the options available to us. Thank you so much Joaquin for making this purchase as easy as before. We appreciate everything you have done for us! A true professional. 🙏🙂

Review №34

2024-04-20 17:35:30

This is our second purchase with Jose at Mercedes Walnut Creek in the last 4 months, and couldn’t be happier with the service. Jose made the whole process a breeze, getting me in and out of the sales desk and into our new car in 20 minutes, which is unheard of! Jose’s customer service goes above and beyond- he even drove to my house to pick me up so that I didnt end up with two cars at the dealership. Top notch customer experience!

Review №35

2024-05-01 22:43:55

I had a very pleasant experience at this location, thanks to the exceptional support from Ou and Thomas. From the moment I walked in, I was greeted with professionalism and kindness, which made the entire process smooth and enjoyable. Their attentive service and dedication to ensuring my satisfaction was truly appreciated.

Review №36

2024-03-26 19:46:20

Jose salesman !! Thanks so much impeccable service, his product knowledge and the great pricing points had me reeled in!! I couldnt have asked for more with the situation at hand ...... not to mention A-1 customer service with a handsome smile. Best experience in my 6 years of having a Mercedes, thank you !

Review №37

2024-05-31 19:32:18

I own a plumbing business in Brentwood and had a need to sell a company vehicle. I submitted a Kelly Blue Book “ Instant Cash Offer” to sell, very quickly I received messages and calls from a number of dealerships- if you have ever gone through this process you will understand the people calling to follow the lead are not always great communicators, honest and lack care/empathy.That said- Of all the dealerships who contacted me, Shannon and Jerilyn of Mercedes Walnut Creek were AMAZING! Shannon made the process very easy, she was a great communicator, kept her promises, worked to get us a fair price for our vehicle and overall was just a great human!I want to commend Mercedes of Walnut Creek for hiring A-players and especially Shannon and Jerilyn for being awesome- You can train employees to act as you want them to, however the level of service provided was above and beyond and that can be taught, that is 100% self promoted. Thanks again!

Review №38

2024-06-29 19:49:02

I wish I could rate them zero. My new EQB car broke after 2 weeks of purchasing with a battery malfunction. There was even no loaner car available and the manager said can’t do anything.Right now I have to pay the lease and the car rent till they repair my car.I’m confident to say it’s the worst experience I had with car service.

Review №39

2024-05-04 00:18:24

Recently I purchased a used car from this dealership.I saw the ad posted on CarFax. I contacted the dealership and arranged an in person appointment to see and test drive the car. After making the near 30 minute drive to the dealership for my scheduled appointment, I was informed that I would not be able to see or test drive the car because it has no wheels on it. I was upset and didnt quite understand why I wasnt notified that the car wasnt going to be ready, instead of having to make the 30 minute drive to receive the unfortunate news. As if this wasnt a big enough red flag, I went ahead and scheduled another appointment, around the time they had estimated that the car would be ready for viewing and a test drive.On my next visit, to see the car and test drive it, I was shocked to see that the car in person was not the car pictured online in the ad. This car has extreme cosmetic damage along the driver and passenger sides, nearly from head to toe. The car pictured online was spotless, unlike this one. The sales rep could see my shock and proceeded to say that the car would be undergoing a paint job and would come out looking like a new car. I was thrilled to hear this, and went on to take the car for a test drive. The car ran smooth and had no sign of mechanical damage. With the car having no obvious mechanical damage, great mileage, and a new paint job coming, I was sold. I proceeded with the transaction. I was told that the car would be ready to go within a week, with new paint, and detailed inside and out.Fast forward to the pick up date. I arrive to the dealership and the car is parked in the lot. As soon as my eyes met with the car, I was highly disappointed. The car was dusty, despite being told that it would go through an exterior detailing, and there was still a fair amount of cosmetic damage, despite the paint job. I voiced my concerns to the sales rep, and he said he would bring his manager out. I told the manager how upset that I was. In response I was told that the plan wasnt for the car to undergo a full body repaint, but rather a spot treatment. This was not conveyed or explained to me at time of purchase. I was not told that it would only undergo a spot treatment painting, I was told it would come out looking like a new car, which obviously wasnt the case. Regardless, I had already paid for the car, and had no intention of returning it, but I expected the car to be in promised condition, used of course, but looking like a new car. They did try to buff out the areas, once I had raised concern, but they were unable to buff them out, stating the marks are under the clear coat. Why they didnt buff them out before putting on the clear coat is beside me. The manager then said we can repaint that portion for half the cost we would normally charge. Why would I want to pay extra money for something Ive already spent $36,000 on, when I was told it was going to be repainted in the first place?Furthermore, upon driving home and after closer inspection, I noticed that the passenger side AC vent was broken, and the interior hadnt been detailed as promised either. There were lollipop sticks and wrappers in the back pocket of the drivers seat, gum under a couple seats, crumbs on the floor, and stains on the seats.This is highly unprofessional. A word of advice to the sales reps: you need to be specific, dont be vague, because it will lead to confusion, disappointment, or potential lawsuit.

Review №40

2024-06-17 01:43:27

Great place to buy a car. Very helpful & not pushy. Was my first time buying a car by myself. They were there to answer all my questions. I recommend going there if you are looking for a car for a good price & friendly people

Review №41

2024-04-24 19:50:22

Very unsatisfied with the services provided by this guys! Bought a Ram 1500 and their guys when did service for the car didn’t replace the oil filter properly so I got a huge oil leak! Went to the nearest dealer and they told me that the oil filter was lose! I got charged for changing everything and cleaning! I went back to Mercedes Center to get a refund for my spending! Faran the sales guy was rude and not polite and stated that I supposed to bring the car to them! How will a drive 100miles with an oil leak to their dealer? I attached their service record as a proof that they did change the oil filter and receipt from the dealer that fixed the leak! Very very unprofessional! This guys don’t know how to do an oil change facepalm

Review №42

2024-03-18 17:47:48

Great experience at Mercedes of Walnut Creek. Uri was knowledgeable, insightful and followed up quickly and enthusiastically. He went out his way to make our shopping experience at the highest level. Loved that he put a big bow on our new car. We will be back, and recommend This place and especially Uri !!

Review №43

2023-12-17 04:44:41

10/10. I highly recommend them! Got a Mercedes-Benz EQB from Mercedes-Benz of Walnut Creek two weeks ago. Exchanged a few text messages first with Chau Nguyen in Sales to finalize the numbers and told her that I could be in the dealership only for a short amount of time as I had to go back to work on the day we had agreed for the purchase. Not only did Chau have the car fully cleaned, charged and ready to go, but John C from the Finance department called me on my cell when I was in my way in an Uber to clarify all the financing details before I got there so that there wouldnt be any delays. The team was extremely professional, honest and didnt play any games like many dealerships tend to do. All the paperwork and numbers were exactly what we had discussed. They got me in and out in about an hour, which is the fastest Ive left a dealership. I will gladly buy my next car again from them!

Review №44

2024-05-14 01:54:28

We worked with Faycel, who was very knowledgeable and thorough. It was a very seamless process from trading in our trusty old car to a newer model. Highly recommend working with Faycel when you are in the market for a new car. This is our third car from this dealership. Overall, very satisfied with the whole transaction.

Review №45

2024-05-22 16:57:22

I recently purchased a 2024 Mercedes GLS SUV from Walnut Creek Mercedes-Benz, and the experience was exceptional from start to finish. I also traded in my 2020 GLS, and I was pleased with the fair value offered for the trade-in.Our sales representative, Faycal, did a fantastic job throughout the entire process. From the moment we walked in, he was attentive, knowledgeable, and genuinely committed to making sure we found the perfect vehicle. Faycals expertise and friendly demeanor made the experience smooth and enjoyable. He took the time to answer all our questions, provided detailed information about the new model, and ensured we felt confident in our decision.The dealership itself was clean, well-organized, and welcoming. The staff were professional and courteous, contributing to a positive atmosphere. The entire transaction, from appraisal to purchase, was handled efficiently and transparently, with no surprises.Driving away in our new 2023 GLS SUV, we felt satisfied and well taken care of. Faycal and the team at Walnut Creek Mercedes-Benz have earned our trust and future business. If youre in the market for a new vehicle, I highly recommend visiting this dealership and asking for Faycal. You wont be disappointed!Thank you, Walnut Creek Mercedes-Benz, for a top-notch car-buying experience!

Review №46

2023-08-25 23:29:40

We drove to the Mercedes Benz of Walnut Creek to check out the new 2024 GLS 450. Very few dealerships have them to test drive and MB of Walnut Creek had the larger share. Our goal was to test drive and put in a custom order so it could be built in the next 3-4 months.Bao Ngo from the Internet Sales Dept reached out to me as soon as we showed an interest in the test drive. He was knowledgeable and kept the vehicle ready for the test drive. We discussed the options we were looking in the GLS, and he presented one in stock for us to checkout. It was a hot day, and Bao had to move around at least 10 cars to bring the GLS we wanted to buy.We liked the that had the 23 inch wheels with all the packages and Bao was super nice to bring it out. He had to rush at least few times to get the different car keys to move them aside.Mike and Bao helped with the next steps on offering us the best deal if we go ahead and buy it right away. The process was super straigh forward and quick. All the paperwork was completed in no time.I will definitely recommend the MB of Walnut Creek and Bao/Mike to buy your new car.

Review №47

2023-12-10 21:57:59

Yesterday I went to see my options about my coming lease ending in February. Maybe it was meant to be that Bao NGO, took the opportunity to meet me and discuss what my needs. Initially all I wanted was to surrender the car and just use Uber from thereon after assessing it’ll be more economical for my situation but open to still lease if I meet my current monthly or less. Bao and I discussed a lot even at times sounding argumentative. But I’m glad after all that over 5 hrs of discussion. Bao has provided me some options I’m loving as I drove of today with my new EV. Thanks to you Bao for your ears and perseverance and diligence to provide me the good deal I can live with. You are a good man that MB of WC should be proud of! Vey knowledgeable of his product.

Review №48

2024-03-05 05:19:25

The service would have been great except that when I went in to pick up my car, I had a very unprofessional encounter with my service advisor, Richard S.1. My car ended up being at the shop for 3-4 extra days, because they had not ordered the correct part initially. But I only found out about this when picking up my car. Initially when I had inquired about this delay, I was told it was because I had brought up a few additional issues when dropping off car. (I had been waiting for over a month for that part to be delivered which was supposedly on back order!)2. One of those issues was the fact that the app on the car wasnt syncing with my phone. The solution to which was just updating the software on the car! (obviously he had no idea that was going to be the solution when I dropped off the car)3. The other issue was the driver side camera being blocked and leading to an error message. When I showed it to him when I dropped off the car, it was such a strange thing to him (because of his lack of knowledge about the car),that he had to take a picture of it as he had never seen that error message. On the day I was picking it up, he informed me that it was because the windshield was not clean enough and next time if something like this happens, they have to charge me for it. But this time he did me a favor and not charged me for wiping the windshield!!!All that being said! I still keep getting the same error message and have to take it back again!Its totally disappointing that an unprofessional and ignorant person like him is assigned the job of a service advisor at one of the most prestigious car dealerships in town. Next time when I go there and I find myself stuck with him, Im definitely going to reschedule rather than trusting my car with someone like him.

Review №49

2024-02-07 18:57:28

I had an exceptional experience at the Mercedes-Benz Service Center of Walnut Creek! I wholeheartedly recommend AJ for all your vehicle servicing needs. His professionalism, respectfulness, and thoroughness in addressing all my questions left a good impression. I wouldnt hesitate to return for future servicing needs.

Review №50

2024-04-23 19:42:29

Hands down the worst service I have ever had . Firstly, I was told by the sales agent when I test drove my car that it had new tires and brakes. Come to find out only 30 days later I hit a pothole and had to take it in for tire repairs that all of the tires are almost bald. My brakes are still squeaking as well.Secondly, I noticed that the sales contract stated the car was pre-certified - it was not . Had to come in and redo the whole contract.Thirdly, I asked for the add on of perma plate ( leather warranty) to be removed from my loan and they stated that they couldn’t!And fourth, you can’t get anyone to call you back - not even any of the managers.I’m reporting this dealership not only to the FTC but the Consumer Finance Protection Bureau as well.My rating is not even a 1 star.

Review №51

2024-05-27 04:08:28

Evaluated this dealership for my ranking on Saturday, 25 May close to close of business.Evaluated using the standard approach (purchasing a pre-owned vehicle under $40k with financing).There are better dealerships; on my honesty index they scored a 3 /10, mostly for verbal misrepresentations, missing knowledge, omitting information they were aware of and understood to be relevant, and encouragement to act against the buyers best interests. I did not negotiate the price, or ask for any favors.To evaluate their behavior most naturally, I took financing, but I will pay it off before the first payment is due.Experience was generally negative:- Obvious minor stains/body damage on the car that the salesperson didnt mention or highlight (likely assumed I didnt notice).- Salesperson for the dealership is trained to basically denigrate mom&pop auto traders, which seems unnecessary; if you have a better business, why take shots at your competition so directly?- Salesperson encouraged me to steal from prior owners of the car, by using their still active account to charge the vehicle after I bought it- Salesperson encouraged/sold towards financing regardless that I left several verbal cues that it was unnecessary.- Finance rep several times encouraged me to sign documents which were either unrelated to our transaction, or which stated that I was acknowledging something that wasnt true. I declined to sign these, and the finance rep removed them.- For trade-ins received by this dealership, they apply a ~$1.3k charge for a proprietary cleaning/wipe down with permaplate. I think the market rate for this from the manufacturer is like $150 or less. $1-2k for random markup doesnt bother me (they have to make their money too), but they avoided mentioning it until rather late in the process. This is a standard tactic, but is disingenuous and a sign that their sales team chooses to comport themselves in a manner that doesnt actually put the interests of the buyer first, so this problem is likely endemic to their team and leadership chain.Because of their conduct I paid the financing off before the first payment was due; there are a few other negative things as well, but theyre $$ related and I wasnt personally bothered by it.Most of my dealership reviews are done by buying a pre-owned vehicle. Its possible the experience is different for a new vehicle.Also worth noting it was late in the day, but their reaction to most of the things that came up suggested to me it wasnt specific to the individuals I was working with or the time of day, but more about the focus of training and culture of the team working there.Overall, an aggressive sales organization. Id estimate they do relatively well with this posture in this area.Changes Id like to see:- Never encourage theft- Never encourage a buyer to misrepresent the truth on a document theyre signing- Train more on understanding your most standard/everyday products (e.g. the cleaning they apply to every pre-owned vehicle)Things a buyer should keep in mind for this dealership:- The salesperson will not be up front with you about the competitiveness of the price, or the condition of the vehicle for pre-owned, though this is typical. Its rare to see a good dealership in this regard.- All verbal representations about a sale are generally irrelevant, so make sure you know what youre doing.- They dont seem to care about early repayment on financing as much as other places; definitely something a little suspicious about that, juxtapose to how aggressively they push for financing. I think its just strategy for their sales team, motivated by kickbacks on data sharing, minimum finance charge requirements, and the forgetfulness of the general population though. You can deal with the data sharing afterwards with deletion requests.I dont think the dealership should feel too badly about this rating, as its pretty similar to other dealerships in the area, though Ive never been encouraged to commit theft before, that was new and exciting.

Review №52

2024-04-18 15:07:54

Mercedes Benz of Walnut Creek did an excellent job showing me how to use new technology for upgraded driving safety and make the appropriate choice when purchasing a Certified Preowned Mercedes Benz. Ou Saeteurn clearly explained new features while out on city streets/freeway for test drives of two different Mercedes models. As the dashboard design was new to me he set me up to return for a training session with Terrance. Its great to know they encourage you to return for explanations and hands on practice on how to use all the autos features as many times as needed. John C. from the finance team worked well with the sales team. Im loving my new Mercedes! Its the third car Ive purchased from Mercedes-Benz of Walnut Creek.

Review №53

2024-02-02 00:16:00

We came in to get a GLE43 and worked with a wonderful sales woman by the name of Jessica. She made the process easy and enjoyable. Ive never had such a seamless car buying experience and I will be referring all my friends and family to her. Thank you so much Jessica. We love our new car!

Review №54

2024-01-02 05:57:52

My first experience with Mercedes Benz was great. The staff that did our business, Ali Fereydoon, was very helpful and supportive. He clearly explained all the details and convinced us to buy from the store. The deal was very fair and much much better than the other car brands.I am very happy to get my first electric car from Mercedes. Thanks a lot to Ali for his generous and perfect support, I would not have bought this excellent car without his help, the Mercedes should be proud of him.

Review №55

2023-09-20 16:20:35

I would rate this zero if I could. I bought a car and it was dropped off to my location. The sales rep told me the car would be detailed- it was not and there is dog hair all over the vehicle. I have been calling the dealership for 4 days and every time I am told someone will contact me back. I have received 0 call backs. Once the check cleared, this dealership has displayed absolutely NO customer service. I am shocked- not what I would expect from a Mercedes dealership!Update: it’s been 10 days now, and still no one has gotten back to me with anything finite. I am now looking into returning this vehicle because of the poor customer service

Review №56

2024-06-12 20:43:51

Embarrassing. My wife was in an accident on Friday June 7 and I needed to get the car towed to the dealership for repairs. UNDERSTANDING THAT THE SHOP MAY BE BUSY, I called and asked if I could get it towed to the dealership. The guy who picked up the phone said the following things to me:We are too busy we cant help.Sounds like you need a tire store, not the mercedes dealership.We cant help you bud.Theres nowhere I can keep your car, but it sounds like you need a tire shop anyways so you should do that.When I asked if he could let me know when I could potentially bring the car in, he replied again, we cant help you bud. Well, I dont want your help anymore anyways.COMPLETELY unprofessional, absolutely EMBARASSING customer service. I will NEVER bring my car here and I will recommend that everyone I know do the same.

Review №57

2024-04-06 19:26:53

Terrible /illegal / immoral car sales tactics at play today at this dealership on the used car side. Adding $1,500.00 charge which for seat treatment which “could not be removed from bill” which is clearly over-sprayed and unevenly applied Armor All. Shame on Sonic Automotive Corporation for applying these tactics and Mercedes Benz of Walnut Creek.

Review №58

2024-04-26 14:19:15

This MB dealership practices shady strategies to increase their margins. They bundle permaplate cover ( basically wax treatment ) and something called permaplate warranty which is basically a snake oil into the cars price. They will also run a credit score pull even if you pay cash. They also lied about replacing tires, which didn’t look new since they have some major damage.I made a mistake of buying a car here as well as an extended warranty and never asked for a warranty policy details. One month later I needed a costly repair which the warranty refused to cover. The dealer was no of no help. They sold me a lower tier warranty without going through the details of the purchase.Long story short, avoid this place if you can and any Sonic automotive for that matter. If you are buying from these people make sure to take time reading the warranty details and negotiate to remove unnecessary add ons, like permaplate.

Review №59

2024-01-19 04:06:30

After a bit of back and forth, dealership agreed to cover all the costs of repair/replacement not covered under warranty. Great service always. This is my second purchase through Walnut Creek Mercedes Benz, highly recommend and definitely coming back.

Review №60

2024-01-29 20:45:26

Very communicative. Located car online and had several discussions with salesman prior to test driving. Pictures and car were 100 percent as described. When purchasing the car, my experience was very smooth and professional. Would definitely buy a car from this dealership again.

Review №61

2024-04-28 23:16:39

Tim Crane our sales rep. was able to deliver a hard to find build AMG CLA 35. Tim was straight forward and very helpful. Both Tim, John and the dealership made the final paper work seamless. We are very happy with our new car as it exceeds our expectations. We highly recommend Mercedes Benz of Walnut Creek.

Review №62

2023-12-20 04:59:10

I recently leased a car from Mercedes Benz of Walnut Creek, and my experience was exceptional. The dealers were incredibly accommodating and friendly, making the entire process a breeze. From the moment I walked in to signing the lease, their professionalism and attentiveness stood out. I appreciate their commitment to customer satisfaction. Highly recommend this dealership for a smooth and pleasant car leasing experience. Five stars!

Review №63

2024-03-01 18:21:23

I recently had the pleasure of purchasing a new 2023 S-Class 580e from Mercedes of Walnut Creek, and I cannot praise the service provided by Chau Nguyen enough. From the moment I came in contact with Chau, her communication was impeccable. She ensured that I was well-informed at every step of the process, answering all my questions with clarity and patience.What set her apart was her exceptional customer service. Her professionalism and warmth made the entire experience enjoyable and stress-free. It was evident that she genuinely cared about ensuring my satisfaction and went the extra mile to accommodate my requests.I am absolutely thrilled with my new 2023 S-Class 580e and cannot thank Chau enough for her assistance. I highly recommend her to anyone looking to purchase a new vehicle. Her commitment to excellence in communication, attention to detail, and customer service is a rare find in the automotive industry.

Review №64

2024-06-12 21:47:46

We purchased a used Corolla that had been just listed. We met with Faycal Belhocine, who was excellent. While we were driving it, it became apparent others were interested in the car. My experience at other dealerships is they use the interest to bid up the price but Faycal arranged for me to leave with it at the listed price and helped with some other complexities and I felt like he helped us. Faycal seems like a good, up front salesperson and the dealership seems very up front as well, would recommend both.

Review №65

2024-02-20 16:46:30

Very unprofessional dealership. I had coordinated to purchase a car and have it shipped to me. We were waiting on the bank to open the next day to close. I talked to them at 6PM and was told we are all set as soon as the bank opens. Then I get a message the next mooring at 9AM saying they sold the car that night. Their response to me wondering how they sold a car that had been agreed to purchase was sorry bro were 25 sales people here at a high volume dealership. They are not interested in giving you a good service, but simply looking for whoever will pay the most and buy the most after sale services. I would steer clear if you want a good experience. If they are this shady with a simple sale I would bet they do the same about cars with problems.

Review №66

2024-03-20 01:39:39

Excellent dealership! No hassle, straight business and customer service is impeccable! Ali and John were great! I highly recommend Mercedes Benz of Walnut Creek for your next purchase if youre looking for a Mercedes Benz!

Review №67

2023-09-13 22:34:16

I have just been in the United States for just over two months, and I urgently need help from a reliable merchant and service staff to buy a used car. I am very happy with the car buying experience. Danny Baptista from Mercedes-Benz is very enthusiastic to help with many big and small things. From the test drive, He explained the performance of the car, car usage history, CareFax and vehicle maintenance records, all listed in detail. He also patiently explained the differences between buying a car with cash and buying a car with a loan, as well as the importance of establishing a credit rating for us new residents. Danny Baptista from Mercedes-Benz answered all my questions very carefully when he delivered the car on the same day. The most important thing is that even after the transaction was completed and I went home, he would still care about my usage and whether I had any other questions in the future. He could help Im a busy person, so Im grateful to have such a friendly and attentive salesperson.

Review №68

2024-03-04 18:45:59

Uri was so patient and did a great job finding the best car for my budget. John Lee was great to work with too. Both were very professional and fun to work with.

Review №69

2024-02-04 20:54:07

UNETHICAL experience with Tim at Mercedes Walnut Creek. My husband and I stopped by on 02/02 to check out a 2022 GLE that we saw online. We tested the car and let Tim know that we liked it. The car was advertised as Mercedes certified. Later my husband discovered that the car had a recall. Tim didn’t let us know about the recall and false advertising (certified) and his goal was just to rush the process and make the sales. We spoke with him yesterday 02/03 and he told us that he is going to look into the recall and get back to us. Guess what, he/they sold the car to someone else. Horrible experience. Because of Tim and his recommendation to stop by yesterday, we completely changed the plan of our day which included a celebration for a special event. He ruined our day, he was not transparent about the recall/certified, and he told us I will get back to you guys and he lied and sold the car to someone else. Poor customer experience.

Review №70

2024-04-06 18:29:33

Marjorie was fantastic in helping to choose the right car and to make a leasing experience easy and very enjoyable. She went beyond and above taking appointments in her day off and being accessible any time for questions!

Review №71

2024-02-13 02:00:55

I just recently purchased a 2018 Gle 63 AMG coupe. I have been dealing with Uri and Sam Alford. I can’t say enough about the immediate responses to my many questions since the vehicle I purchased is being shipped across the country. Sam even called me on his day off while he was on the golf course to reassure me things were going as planned. Employees like Sam and Uri are what more businesses in America need. These two guys genuinely care about their customers and go through whatever it takes to make the customer happy. Great Job Guys!! Update*** I received the vehicle Sunday during the Super Bowl. The vehicle is everything they described!! John Lee and Chris Graham were also great to deal with! They were both very responsive and overnighted all the documents I had to sign! Great dealership!

Review №72

2023-11-30 20:57:39

I recently purchased a Mercedes GLC 300 from Mercedes Benz of Walnut Creek, and I cant speak highly enough about my experience with Andrew. He deserves a solid 10/10 for his exceptional professionalism, knowledge, and attention to detail. As a business owner, I appreciate that its the little things that matter most, and Andrew went above and beyond.Andrew not only answered all my questions and concerns but also anticipated them, providing solutions before I even had to ask. His genuine listening skills made the entire process smooth and enjoyable. What set him apart was his dedication to ensuring I fully understood the capabilities of my new car and its systems. This has undoubtedly been the best car purchasing experience Ive ever had, and Im truly grateful.If youre in the market for a car, I highly recommend checking out Mercedes Benz of Walnut Creek and specifically asking for Andrew. You wont be disappointed!

Review №73

2024-02-11 05:36:46

I had an excellent experience buying the car in WC Merceds. The sales person Ali Fereydoon was very professional and knowledgeable. He met my expectation way behind my imagination. He was caring and display great respect for customer needs and expectation.The only concern I had was why the Mercedes dealer does not offer any free services same as Lexus for the first two years. When I bought my first Mercedes 22 years ago. I received 4 years maintenance free. But this time. The dealer would not offer even first service/ oil change free. That is a big negative to me..

Review №74

2024-01-12 17:51:07

I have to say my experience yesterday was amazing. The sales rep was really easy going, knowledgeable, courteous and very friendly. He made the process seamless. They also had a good selection and price ranges to for every budget. They were very thorough. I appreciate the help and assistance everyone showed throughout the process. Thanks. Happy buyer..

Review №75

2024-03-12 17:51:22

Very Poor Customer Service. Worst MB dealer that I have ever experienced. This has been my 4th purchase.If I could give them a Zero Minus- I would.I purchased an EGB- The sunroof had a hole. The manager painted the hole with a Black Sharpie, and thought that was professional. They will add unnecessary warranties and ghost you when you try to cancel. Please contact me ASAP

Review №76

2024-06-13 02:50:17

I’m so disappoint with the customer service I get from Walnut Creek service department. Every time I go there I leave frustrated. They are closer to my house but every time I have an issue I rather drive all the way to Pleasanton and I get treated with respect and they will take care of my car in a timely manner.

Review №77

2024-02-07 22:10:53

We had a wonderful experience at Mercedes Benz of Walnut Creek! Precisely why we are returning customers. Everyone from the service department to the sales office is more than willing to help. We especially enjoyed working with Ou in the sales department. He did a wonderful job thank you

Review №78

2024-05-16 19:52:18

I am very pleased with the Walnut Creek Benz staff and dealership. Special thanks to Chau Nguyen for the awesome experience of acquiring our 2024 EQE without the feeling of “buying a car blues”!

Review №79

2024-02-28 03:29:30

Regarding 2020 350 GLEI left a message for a supervisor to call me last week, but he did not.Last year I was told that I needed to buy new tires for my car even though I only had 23000 miles on the car . I was shocked and took the car to a couple different places and was told the tires were fine and that I should be able to drive the car for another 25000 mile since most of my driving is on the frreway.I brought my car for the annual service in February of this year. After I left the dealership I received a call that I needed new brakes. I was surprised since I only had about 25000 miles on the car and asked how much longer I could wait on the brakes before replacing them. I was told by the service technician that he did not know. I found out that brake warning light would have gone on if brakes were needed to be replaced, but he did not mention that to me. It cost me about $1300.00 Since I did not need to replace the brakes.Not only did I check online, but also called a shop that repairs Mercedes. I was told at 25000 miles is way too early and my brakes should work for at least another 25000 miles Since most of my driving is on freeway.I understand that the dealership needs to make money, but that is not how you do it. Do you do the same to your male customers or is it only female customers you recommend to replace brakes before it needs it.I am so disappointed and feeling used. I was planning to buy a new car from you in the next few months, but that will not happen now.It is your responsibility to contact your customers because I know you will post your 800 number and ask me to contact you in reply to my complaint.I hate the fact that you guys force customers to write a good review about their experience even though the experience was not good.Thank,Azar

Review №80

2024-06-05 16:38:51

Update: Jun 5 2024I recently had the pleasure of working with Bobby, the Service Manager at Mercedes Benz of Walnut Creek, and I am delighted to share my exceptional experience. Bobby took care of a minor problem with my new EQE 350 SUV, and I can confidently say he is one of the top-notch service managers I have ever met.Bobbys professionalism and kindness made the entire experience stress-free. He kept me informed every step of the way, explaining the issue and the solution in clear, understandable terms. The level of care and attention he provided went above and beyond my expectations.Thanks to Bobby. If you need any assistance with your Mercedes, I highly recommend reaching out to Bobby at Mercedes Benz of Walnut Creek. His exceptional service and commitment to customer satisfaction truly set him apart.Update: May 18 2024I recently had the pleasure of purchasing a 2024 EQE 350 SUV from Mercedes Benz of Walnut Creek, and I cannot speak highly enough of the exceptional service I received from Sale Specialist Jessica and Sales Manager Thomas.From the moment I walked into the dealership, Jessica provided a warm and welcoming experience. Her expertise and knowledge about the EQE 350 SUV were immediately evident, and she took the time to understand exactly what I was looking for in a vehicle. The test driving experience was nothing short of VIP treatment—Jessica made sure I had ample time to explore and evaluate each feature of the car until I found the perfect match.Thomas, the Sales Manager, ensured that the entire purchasing process was smooth and efficient. He handled all the paperwork seamlessly, and his approach was refreshingly pressure-free. Thomass professionalism and kindness made the entire transaction enjoyable and stress-free.Together, Jessica and Thomas created an outstanding car-buying experience. Their commitment to customer satisfaction and their genuine care for my needs were truly remarkable. I am thrilled with my new 2024 EQE 350 SUV and deeply appreciate the exceptional service provided by Jessica and Thomas. If youre in the market for a new Mercedes, I highly recommend visiting Mercedes Benz of Walnut Creek and asking for Jessica and Thomas—you wont be disappointed!

Review №81

2023-02-22 01:34:16

Kevin provided excellent support and service. We thought it will take few weeks to make call on my First EV car decision..But Kevin provided excellent overview of EV cars and benefits MB...really impressed on knowledge and experience. Same day closed the deal and drove home back with my new EV..

Review №82

2023-02-19 20:25:37

Absolutely one of the best car buying experiences I have ever had. Saw the car online, requested more info, they called me and I drove down met Kevin Rasul, we took the car for a test drive and no hassle, no unnecessary pitch, Kevin made the experience very hassle free, honest and upfront that delivered a great car at a great price and helped me get a new RDX for my wife and newborn.

Review №83

2024-05-22 04:28:01

Tuesday, May 7th is the 5th time that I take my car due to mechanical problems and they always deliver it to me the same, doesnt Mercedes Benz have technicians? Or the staff they have get them at Home Depot, I already spent more than 4500 dollars and they dont solve the problem, is there someone who can see my case, is there a manager?Update:More than 2 weeks ago was the fifth time that Ive taken my car in for the same issue and they couldnt solve anything for me, yet again. Every time Ive taken it in, they keep saying that they cant verify the noise when they test drive but when I go with them, they do hear it. Even with that, they made excuses and told me that my car has after market parts when it doesnt. They excused themselves by telling me that they didnt hear anything when the service advisor, Joel Hernandez, did hear them. The only thing I got out of this is that they do not want to accept their mistake due to lack of experienced technicians and left me without a car for two weeks. There is no doubt that they only have personnel for oil changes. WARNING: TO EVERYONE WHO SEES THIS MESSAGE, PLEASE LOOK FOR A TRUSTED MECHANIC WHO CAN ACTUALLY DO A SUSPENSION AND TRANSMISSION REPAIR BECAUSE MERCEDES BENZ OF WALNUT CREEK DOES NOT HAVE THE RIGHT MECHANICS TO DO THE JOB LIKE THE ONE I NEED. I see that this is a mafia of just wanting to collect money and not solve the problem.

Review №84

2024-03-22 17:46:40

I am writing this memo to express my deep disappointment with my leasing experience with Mercedes Benz of Walnut Creek. I signed a lease contract for a Mercedes Benz EQS 580 on February 8th, 2024, and it has been almost two months since then, yet I still have not received the plate number and registration for the car. This delay has not only prevented me from driving the car but has also disrupted my daily routine, considering the substantial amount I am paying for the lease and insurance.I have made numerous attempts to reach out to the dealership, representatives, and my agent, hoping to get a satisfactory answer to my queries. However, my efforts have been in vain, and the lack of communication and transparency has only added to my frustration. I am deeply dissatisfied with the service I have received so far.

Review №85

2024-03-20 18:31:36

I love this Mercedes Benz location the customer service is fantastic and it is always a pleasure working with them, Joe was my sales man, very helpful and friendly This is my Second Mercedes GLC300 4 Matic, I recommend him . Even sales manager was very helpful. They are very much professional and Explain each and every thing properly and they are always ready for serve you.

Review №86

2024-04-06 20:46:51

I took the car in for a set of tires and an alignment. They are special sized tires and run flats that I could not find at a different vendor. Got a call that during the alignment they found the front ride height was off spec and they recommend replacing both front struts for $3,100 parts and labor, plus an additional $265 for a second alignment. At this point I figure Ill get the new struts since thats what they recommend, but I call the service advisor to ask about the second charge for the second alignment. I thought it must be an error that I would be charged twice for the same service especially given that should I agree to the new struts the total bill is going to be over $5k. He tells me hes seen this before with other clients and argues with me that its not gouging to charge for a second alignment. I declined the new struts. When I arrive to pick up the car the service advisor meets me and tells me that hes since talked to the foreman and understands that it isnt the struts that are the problem, its a weak spring and now they recommend replacing both front struts and one of the front springs for $4k. Heres a cut and paste from the online bid that they texted me for my approval:DURING ALIGNMENT FOUND FRONT RIDE HEIGHT OUT OF SPEC. CONFIRMED WITH FOREMAN THAT THE SPRINGS IS WEAK AND NOT THE STRUTS.CorrectionREC REPLACING BOTH FRONT STRUTIll note that on my check out bill they included a revised bid that added the single spring, plus labor. The struts dont have a problem, its ONE spring but they still recommend replacing both struts and the one spring? I know enough to know you would always replace BOTH springs at the same time otherwise youd be driving with a ~nine year old spring on one side and a brand new spring on the other and the car would never ride evenly. Always replace in pairs. So I pay and leave.The car drives terribly. Far worse than it did on the worn out tires I just replaced. It pulls to one side and above 60 mph the front end shakes/bounces considerably. It did neither when I took it in for new tires.A week later I get this email from someone at WC Mercedes:We are interested in taking a closer look at the vehicle because we feel it would be a good addition to our inventory.Would you like to know more about your options?I did not respond to the email. The following week, I took the car to a different shop for a second opinion. They rebalance all four tires and do an alignment. During the rebalance of the tires they find that one of the front tires has over six times the needed weight to properly balance the tire. Plus, all the tires are way over inflated. The car drives excellent now, as you would expect it to with $1,300 in brand new, properly balanced, properly inflated and properly aligned tires. Im advised that with less than 80k miles on the car the struts should easily last another 50k miles.

Review №87

2024-02-17 00:41:26

I bought this car out of state, and they put the wrong address on all the paperwork. They sent it to another house which was fine the first time but after I told them they did it again. Unfortunately, the house that it was sent to was a rental and they people renting the house sent all the mail overseas to the homeowner which included the title to the car.

Review №88

2023-11-16 07:46:33

I recently had an outstanding experience at this car dealership, thanks to Martin. His professionalism, knowledge, and genuine commitment to finding the perfect car made the entire process smooth and enjoyable. The dealership itself is well-maintained, and the staff is friendly. Martin truly went above and beyond to ensure I got the car that perfectly met my needs. He went out of his way to accommodate my preferences, patiently answered all my questions, and made the entire process seamless. His dedication and personalized approach made the car-buying experience exceptional, and I couldn’t be happier with the outcome. Kudos to Martin for his outstanding customer service!

Review №89

2024-01-16 21:35:09

I recently leased a car here and the entire sales team treated me exceptionally well. Fayçal Belhocine helped me get in the right car at the right price and went above and beyond my expectations. The service he provided was excellent and I would recommend him and this location to anyone looking for a high quality vehicle and overall high quality experience. I was completely satisfied with my experience here at Mercedes Benz Walnut Creek.

Review №90

2023-06-22 03:29:15

Come see Jerel Shelton, a fantastic sales person who fights for you until you get your desired result. Mike the manager is also a very reasonable man who is very generous and cares about the customer. Yes, stop by here you won’t regret cause we didn’t regret either. Wohoooo we have a Mercedes now, Thanks to Shawna as well. She explained every single part of the contract in oppose to fool you or keep you in the dark side of details. A wonderful experience 🥳🥳🥳🥳

Review №91

2023-12-31 00:12:42

Danny Baptista provides a world class experience when it comes to service and sales at Mercedes Benz. I cane in to purchase a vehicle and he made sure I got exactly what I wanted and took the time to walk me through every important aspect of my purchase and vehicle. Absolutely went above and beyond. He was personable, professional and made the process wonderful. The best car buying experience I’ve ever had. Thank you Danny!

Review №92

2024-06-05 18:57:58

SCAMMERS - BE AWAREWORST COSTUMER SERVICE in my life, they missed up my title Registration and No body willing to call you back to fix the error . Also got charged for one year DMV and got 8 months of registration. WORST COSTUMER SERVICE AFTER THEY SELL YOU THE CAR . I would recommend going some where else like Dublin Mercedes

Review №93

2024-04-15 13:18:19

Bao has been so wonderful to work with. Ive been with mercedes for almost 8 years and honestly the costumer service has definitely not been consistent - making me second guess continuing my relations with this company ... until I met Bao and John. These two truly listen to my needs and always strive to ensure my happiness. Bao has been so easy to stay in contact with despite my crazy schedule and truly one of a kind - I trust him fully and will continue to give him my business and referrals! Thank you Bao for everything you do! 100/10!

Review №94

2024-06-02 02:40:00

Had a great experience with Danny and the team buying the EQB300- they were friendly, helpful and made the process smooth and easy. Highly recommend going there to buy your next Mercedes!

Review №95

2024-04-28 22:07:04

Very easy going staff at the dealership. The best experience I have had with a dealership by far. Would recommend buying from here if you are looking for CPO or new MB cars!

Review №96

2024-02-27 01:36:21

Mercedes of Walnut Creek was a complete pleasure to experience from start to finish, including the research of the information in the communication of details in all aspects of information in regards to our purchase. Fast fun, professional, and friendly service through management, and each individual sales person from the valets to parts department I commend them for having such a high standard and commitment to excellence in service.

Review №97

2020-09-20 18:48:12

Dealerships but we could not find anything that we were excited about and the customer service was not that great. We decided to make an appointment to look at a car we saw online with Mercedes Walnut Creek to check it out. Immediately Asim greeted us and was so friendly. After looking at the car we initially wanted to see we realized it wasnt a good fit for our family and Asim was so helpful in helping us narrow down a car that we really liked. He found us the car of our dreams a Mercedes GLS. Asim has so much knowledge about Mercedes and he answered all of our questions. Not only does he have knowledge but he is very passionate about Mercedes as a brand so he really made the whole experience of buying a car at Mercedes Walnut Creek very positive and exciting for us! Asim and his manager Mr Laurent worked together very hard to ensure we had the best deal and it was so good that it was impossible to walk away without the car. We were blown away by the customer service and positive experience we had from every person that helped us. The receptionist in the front, to the sales associates, managers, and finance associate as well! Mercedes Walnut Creek really cares about their clients and works hard to make sure they are taken care of and they go the extra mile. Asim went the extra mile for us and even when we stopped by the dealership after we purchased the car to drop something off he took the time to drive around with us and teach us about some of the technology in the car and made sure we left with a car wash! Little things like that go a long way and we will definitely be lifetime customers with Mercedes Walnut Creek because they went above and beyond. Not to mention the car itself is amazing and a dream! Thank you to everyone at Mercedes Walnut Creek! Definitely check them out and ask for Asim!

Review №98

2024-01-04 03:28:07

Awesome experience with Mercedes Benz of Walnut Creek! They are professional and efficient. Especially Faycal, he answered our endless questions patiently and provided replies promptly. After finishing all the documents online, he even dropped off the car to our home, super convenient and efficient! Highly recommended!

Review №99

2024-01-01 16:15:26

James provided excellent service. I feel it went above and beyond to provide me with excellent service. I give him a 5 star review. It was the best experience and service I ever had with any auto service department. It was my first time being serviced at Mercedes and will not be my last. The entire staff was great!Thank you James!

Review №100

2024-03-16 14:23:55

Jerel did a great job arranging the sale and delivery of our GT53 from Walnut Creek to Atlanta . Everyone we talked to at the dealership was courteous and professional . I strongly recommend Mercedes Benz of Walnut Creek .

Review №101

2023-12-31 21:23:51

Yuri was great. First car buying experience where I didn’t feel like I was getting hosed and needed to hardcore negotiate. Very welcoming and calm environment. Finance manager could of had a better attitude but he seemed to be under the weather. overall great experience. Thanks Yuri!

Review №102

2023-12-08 08:10:01

Today we stopped by this dealership and ended up buying a great car! This is our first time purchasing a car in the US so there were some complications, but Ali and Thomas helped us a lot. They spend hours making sure we got what we need by solving one problem at a time and we are very much grateful for that.Amazing work, nice people, and of course… great cars!

Review №103

2024-02-23 23:30:33

We just bought a used car from this dealership. The kindness and consideration they showed us went above and beyond. They made sure that we would be buying a car that we would be happy with for years to come. Thanks for being a great, helpful salesperson Bao!

Review №104

2021-01-13 04:20:38

DO NOT BUY A CAR ONLINE FROM THESE PEOPLE. Bought a Certified Pre Owned. Shipped to Florida for over $2k which they force you to use their shipping company and not your own. The car was in Terrible conditions with tears on the Leather and Body damage that even the delivery driver found the need to take pictures of. They Also shipped the car with NO PAPERWORK! I paid for the car on Dec 28 2020 and its Jan 12 2021 and still dont have registration and cannot drive the car that was a gift for my Mother. These People are horrible! DO NOT BUY ONLINE, maybe its a better experience in person. No Call Back, begged to speak to Gen.manager and nothing. Taking this up with my bank and filing a dispute with financing bank.

Review №105

2024-05-03 16:16:21

The worst customer service. Lack of communication. Waited hours for someone to help me. Called the office and spoke to several different people who told me they would call me back never did. Horrible! I have been a Mercedes customer for over 3 years and Walnut creek service was horrible!

Review №106

2024-01-29 22:37:05

Angelique and her team at Mercedes Benz of Walnut Creek made my buying process so simple, easy and stress-free. I would highly recommend them to my friends and family. Thank you guys. I am very happy with my new Benz!

Review №107

2023-12-12 21:18:29

As a business owner in the Bay Area, my wife and I recently had a very disappointing experience with Honda of Marin while considering a Tesla. The communication was unprofessional, and our financing applications were met with no response. However, our experience took a positive turn when Faycel from Mercedes-Benz in Walnut Creek contacted us. The stark contrast in the level of professionalism, courtesy, and consistent follow-up was like a breath of fresh air. It completely revitalized our car hunting journey. Faycel’s approach from start to finish was remarkable. At no point did it feel like he was just trying to make a sale; his genuineness and earnest desire to help us find the right vehicle were evident. Alongside John, our financial representative at the same dealership, they provided some of the best customer service I’ve ever encountered. Because of this outstanding experience, I can’t imagine going to another dealership. This is exactly the kind of service I want every time I face the challenging task of buying a new car. The stress and uncertainty usually associated with this process were completely alleviated by their exceptional customer service. I am certain that I will be a returning customer

Review №108

2024-02-11 16:47:55

I had such a great experience getting a car with Bao. It wasnt too stressful and picking up the car was a breeze. I really appreciate how easy this process was for me. I got an SUV like I wanted and its affordable for my child and I. Thank you Bao! Cant wait too come back soon for my Benz! :)

Review №109

2024-02-21 19:44:11

Salesperson Chau Nguyen was responsible for an excellent purchase experience under difficult covid supply circumstances. This review is a year overdue, but I wanted a fully loaded GLE 450 and was willing to wait, but several other MB dealers told me my only option was to buy a heavily-marked-up and less-than-fully-loaded GLE 350. Chau was different and agreed to put in a special order rather than try to sell me something off the lot that I did not want. It took over six months, but was exactly what I wanted. I like the dealership overall, but my experience is heavily influenced by the professionalism of Ms. Nguyen.

Review №110

2024-03-20 18:04:18

This post is for the GM Jason, Finance Director Shawna and Ash. I purchased a 2023 EQE late fee February and never got a copy of my contract. Due to insurance, I needed a copy right away. It was a hassle trying to get ANYONE in finance to assist!! I called countless times, left messages on their answering machines. No return calls. Horrible!!

Review №111

2024-01-24 23:38:40

I am a walk-in customer searching for a car that suits to my budget and I tried to visit Mercedes Benz of Walnut Creek and spoke to one of their Sales Experts name Jom Castro who assisted me patiently. He is very nice and informative on how you will choose the best car for you that’s fits on your needs. It was a very smooth process from searching to owning a Mercedes Benz car. Please visit their showroom and look for Jom Castro, He will definitely give you the best and assist you as his own family. Good service!

Review №112

2023-11-22 19:41:35

Omar was my sales guy and he was amazing! He helped me find the right car with features I didn’t even know I wanted/needed! He presented me with all kinds of options and didn’t give up on finding the car I wanted (and I’m pretty picky on what I want). My experience at the Walnut Creek location was a great experience for my first luxury car purchase. Everyone at this location is super friendly.

Review №113

2022-01-30 17:31:30

I had the pleasure of being able to find the TLX I was looking for and for the price it was set at, I was definitely happy! Huge thank you to Jose and the sales team for assisting me in getting my first big boy purchase! And big ups to Jose for allowing me to come in earlier than my appointment, all while still managing to go around assisting other clients! Would by another car in the future with these guys! Thank you so much!

Review №114

2024-02-08 01:38:30

Tim Craine, our sales person was amazing. He was very helpful and patient. He answered all of our questions and addressed all concerns.Would lease from him again.

Review №115

2024-05-16 03:56:57

Great Experience!! Andrew was So helpful and kind. My wife and I definitely recommend Mercedes of Walnut Creek and of course Andrew!! No Pressure at all!!

Review №116

2024-05-06 00:11:26

I enjoyed working with Ou and the MBZ team. It made a difference of whether I was going to make a purchase or not. Ou is a professional and reflected on his training/experience. Highly recommend working with Ou again!

Review №117

2024-01-09 06:55:38

So far, the experience has been terrible. Im less than a month, I have had to take the car on twice for the malfunctioning sunroof which doesnt close properly once opened. And the worst part is that they dont even have any explanation for it. So right now, Im stuck with a car as a loaner, not even worth half of what I have paid for, while my car is sitting there at the shop for them to figure out whats even wrong with it.So far, very upset and disappointed.

Review №118

2024-01-06 06:44:55

I was blown away by the relaxed, no nonsense buying experience here. The team of Jason, Nic, Andrew and Kevin were very knowledgable and answered all of my questions. They were very thorough throughout the process and easy to work with. Well done! I will definitely be back!

Review №119

2023-11-27 14:28:42

SHOP HERE!!. Ive shopped at different dealers before and also before buying my Mercedes-Benz elsewhere I spoke to multiple different dealers and sales people. What caught my attention from this particular dealer was the quality of service. Customer service is absolutely outstanding! For anyone wanting to buy a Mercedes I highly recommend going here. Super patient people they will show you everything they have in stock, work with your budget, AND they will over exhaust every bank options THEY CAN to give you a great deal.

Review №120

2023-12-18 16:34:35

I recently had the pleasure of working with Uri at Mercedes this Saturday, and I must say, his service was outstanding. He was really nice and patient with me when i got my first new car. He helped me get a good deal, and you could tell he really cared about making me happy.If youre looking for a great car-buying experience, go see Uri – hes the best!

Review №121

2022-03-16 15:15:28

I had the most wonderful experience buying my used car here 3 years ago (had been a trade in). Kevin Rasul was my sales associate and he was helpful, friendly, and on top of it. He helped me weigh the pros and cons of the car, answered all my questions, and helped us come up with a deal that avoided financing. He even sends me anniversary emails each year! Highly recommend the level of service and kindness.

Review №122

2023-12-15 04:32:18

I recently bought a new car from this dealership and would like to warn others from doing the same. I bought the new car from out of state and dealership handled the shipping to my place. Unfortunately the car arrived with some damage. The carrier and dealership decided to split the repair cost and the carrier paid for their part of repairs promptly. Mercedes Benz of walnut is refusing to repair or pay for their part of damages even after multiple attempts of contact. Zero post sales support (literally)!!Never dealt with a dealer that have this bad post sales support. Had high expectations but Mercedes Benz of Walnut Creek definitely stands out for its bad and non existent customer support.

Review №123

2023-03-30 14:46:53

I wanted to take a moment to say how impressed I was with Kevin Rasoul during my recent visit to Mercedes Benz of Walnutcreek. Kevins knowledge of the products and services that Mercedes offered was truly impressive. Throughout the entire buying process, he took the time to thoroughly explain each option and answered all of my questions with patience and professionalism. I never felt rushed or pressured in any way. Kevins dedication to customer satisfaction is truly remarkable, and I would highly recommend him to anyone looking for a Mercedes. Thank you, Kevin, for making my third buying experience a truly enjoyable and stress-free one.

Review №124

2024-01-03 18:07:39

Terrance was knowledgeable and efficient in addressing all questions and concerns we had regarding our new GLC300 car. He graciously left a door open inviting us to contact him again should we have additional questions.

Review №125

2024-03-11 23:52:06

Edit: as of 2/27/24 I am changing my review, Ive since received the vehicle and unfortunately found several issues that were not disclosed to me during the sale and things I could not find until it was delivered to me as I purchased it out of state.The vehicle arrived with non functional a/c, heat works fine but the a/c compressor does not even kick on. This is the biggest issue, however the horn also does not work, interior lights do not work, radio does not go up/down as designed and the mirrors dont fold. I can look over all of those but the ac? Thats something that shouldve been checked before it even hit the lot for sale.Edit: 3/11 I was pulled over because the vehicle never got temporary tags from the dealership. I also had to pay 325 out of pocket to get my air conditioning fixed.Stay far far away from these incompetent people.

Review №126

2024-03-08 19:07:17

We recently worked with Tim Crane, and had a great experience!! He is really friendly with no pressure, the entire staff was great and made the process smooth, I love my new EQE 350!!

Review №127

2024-02-18 21:20:46

Overall, pretty good with one caveat. I asked for options identical to my prior auto and my new EV has everything except driver assist. If that were included, you would get 5 stars.

Review №128

2023-08-30 18:38:26

My wife and I bought the brand new 2023 EQE 500 at the Mercedes of Walnut Creek dealer because we love Mercedes. And the car is having problems with door handles which are not working properly with both keys.We brought the car from the dealer, and the dealer knew the keys were not working with the car. They took the car to the services and they told me “It will be easy to fix, we just need to program those keys with the computer, dont worry and I waited for the car in the lounge for 4 hours till the end of the day. I went to ask them about my car. They told me “The technician opened the door frame on the passenger side and found the antenna is not working properly, so the car will be done tomorrow. You have my words! and I told them that its my brand-new car and I dont want the car to be opened like that already because you said it the key just need to program with the computer and they told me “We just opened the outside frame of passenger door, dont worry so we have to go home without our lovely car which we thought it will be easy fixed.And the next day, when we went to pick up the car which they promised us would be done. And the car was not fixed yet, we were really not happy about that. No one gave us an update about the car until we came to the dealership.And at that time, we had a really bad experience, the cars still not fixed and they opened all the door frames inside of the car. (oh my god, our brand new car). They told us to go home and wait for their call. And they kept the car for a week.My wife and I couldnt wait any longer, we had to come and see the car because we have not owned the car for 24 hours and now the car was in service for a week. And guess what, the car was not fixed. After they opened all the frame and our car couldn’t be fixed, they said “the car is too new, so we won’t be able to fix it, we have to order the parts from Germany and it will take months for those parts to come here” we were not happy about that, but we had to take our car without fixing the door handles. And when the technician put all the frames back to the car, they left the gaps on the car which were not matching with the original frame and they even forgot the screwdriver in our car. It’s unbelievable! And now when we are driving, we can hear wind noise on the passenger side too. And they said when the part comes they will not guarantee it will work.We are writing this to Mercedes to find the solution for our brand-new car because the door handles are still not fixed yet, we really had a bad experience with Mercedes right now.We love Mercedes, we have a GLE too.We filed a complaint with Mercedes Benz USA too, The Mercedes Benz USA responded to me that I could reachout to the General manager (Jason Viscarra) of Mercedes Benz in Walnut Creek to help me. And the “lemon law” is ready if needed!”So what should I do now? Because right now, it’s very inconvenient to open the door since the key fob is not working with the car.When I picked my daughter up at school, I couldn’t even open the door while carrying her. I need to put her down and find the key to open the door properly.And I have to wait for months for that fix.

Review №129

2024-02-06 18:01:04

Very much misleading and wrong advertising. All they want is for you to get there and then they try to scam you into buying something else and not for which you went there for.They advertise something different and when you ask to meet in between as far as the wrapping of the car as advertised no one in the office will cooperate with you at all. Not admitting to their tactics. I’m reporting this to BBB AND CONSUMER AFFAIRS. I wish no one goes through what I’ve gone through.They just brush you off as if you’re nothing. No human connection. As if you’re dealing with programmed idiots.

Review №130

2023-12-30 20:08:50

What a great experience! Our sales person Bao Ngo was just outstanding. Very attentive, knowledgeable, patient and felt as though he had our best interest in mind. Talk about the VIP treatment. Excellent customer service from the beginning to end. Days after I had questions and his excellent customer service continued.Highly recommend. Thank yoi

Review №131

2024-01-14 22:08:11

Big thanks to the manager Hani Yousri, he was very helpful and very friendly. Hands down one of the best people I ever met when it comes to his professionalism. His salesman, Tim, was also very knowledgeable when it comes to cars and their brands. I highly recommend.

Review №132

2023-08-25 18:14:42

This is my first electric vehicle and I was quite wary of where to go. I have to say the team at MB of Walnut Creek were absolutely wonderful!! Dianne was phenomenal that day and has answered every question with the utmost patience. I would recommend her, with no reservations, to everyone I know who’s in the market for a Mercedes!!Thomas was also incredibly professional and respectful. All in all a superb experience. Terrance and Kevin also great!I have found a dealer who restores my faith in customer service, professional behavior and a truly top notch team!!

Review №133

2024-03-26 20:06:57

I just purchased a 2009 mini cooper from walnut creek Mercedes-Benz. The salesman was excellent, service was a 10. I would recommend buying a vehicle from them and i was treated very well, thank you walnut creek Mercedes-Benz.

Review №134

2023-12-30 17:29:11

Our Sales Specialist was Uri Serebrynik - he was awesome to deal with throughout the whole process and treated my wife and I exceptionally well (even though we vehicle we wanted was not at the high end of the spectrum). While his job is to sell us a car, he was never pushy and you felt at ease with him. Explained all the car features specific to the car during the test drive and experience was great. Not like past test drives where there is just awkward silence or obvious suck up conversation to make the sale. The rest of the MB staff were easy to work with once we purchased the vehicle. No hard sell tactics for after market add-ons. Would definitely purchase a future vehicle at MB Walnut Creek.

Review №135

2022-06-22 23:21:46

2 purchases by me and many by my family. Great place to buy your first or next MB! Shout out to Danny Baptista and Kevin Rasul in sales! Make an appointment with them and theyll take care of you. Everyone Ive spoken to in every department are friendly, helpful, and go an extra mile to make the customer happy. Special thanks to MB mechanic Michael Tomas, Ash from finances, Nievel in service, and those in Valets for always taking good care of me 😊👍

Review №136

2023-11-17 00:55:09

I had such a positive experience here. Their customer service is on point. My salesman Fayçal was wonderful. He had a very calm energy about him and was helpful, patient, and positive throughout my purchase experience. Kevin did my paperwork upon my purchase and he was easy to work with and clear about all of the documents. I highly recommend their store and love my new car!

Review №137

2024-03-23 03:13:06

Bao is the best salesman! He went up to bat for me and helped me get into the suv of my dreams. This is the second new car I’ve leased from Bao and recommend him to anyone looking for an honest and sincere salesman!

Review №138

2024-01-25 02:23:20

Was sold a car that said no accidents but after further inspection it clearly had body work done and there’s paint overspray in several areas of the vehicle. It also had a taillight that was filled with water and condensation when it rained. They fixed the taillight for me but I can’t do anything about the paint overspray and prior damage so I’m not happy about it.

Review №139

2019-06-13 16:00:24

I got my car here 2 weeks ago my sales person was friendly, informative it make my buying process quick and easy “no pressure” After drove home I did my 1st car wash and noticed this new car was not so well build as my previous Benz. Front & rear bumper did not line up with the fender line, some paint issue at back trunk and the rear spoiler did not attach properly which now create a scoop to collect dust. Now I start to doubt their Slogan “The best or nothing”?Thanks for your reply is there a number I can call you?

Review №140

2024-05-16 17:54:42

It was a pleasant experience. My son and I were treated very well and all my questions were answered. Bao, my salesperson, was very kind and helpful.

Review №141

2024-01-16 21:27:53

Very poor service! Received car without registration. 2 weeks now and still cant use my car. Called dealer but no response. Stay away from them. Definitely will contact MB of North America with this issue.

Review №142

2024-05-14 03:24:42

Omar and team. Five stars, very efficient and communicative. Happy we came to MB of Walnut Creek. Thanks again.

Review №143

2023-11-08 21:26:08

My husband and I recently stopped by Mercedes Benz of Walnut Creek. Although we might’ve looked a bit out of place (because we decided to go there last minute) and it was towards closing, Joaquin greeted us and listened to what we were looking for in a vehicle. We told him our budget and he showed us two different vehicles that were within our price range. The first vehicle was definitely the model I really wanted, but the second vehicle had all the upgrades and features I really liked. We were also interested in a third vehicle that they currently didn’t have in their inventory, but he found a different dealership that had it in stock. He asked us to test drive it at the other dealership and if we liked it, he would get that model delivered to the Walnut Creek location. We went to that other dealership to test drive it, but since that vehicle was sportier, I felt like the drive/ride wasn’t what I expected. After letting Joaquin know what we thought about third vehicle, he found us a vehicle in the model I wanted, but had all the bells and whistles of the second vehicle he showed us. During the entire process, Joaquin was so patient and super helpful. He even made sure the service department replaced a tire and buffed out a scuff mark on the new vehicle before delivering it to us. Overall, Joaquin has been a great pleasure to work with and I highly recommend working with him when buying a new vehicle.

Review №144

2024-01-02 17:39:48

Bao is a congenial, clear salesman. I even named the car after him. The whole process was straightforward and reasonable. I would deal with them again. It is wise to make an appointment if you want to talk to a salesman. They are pretty busy.

Review №145

2024-04-29 04:32:37

I found the perfect car here. I was able to get a really great deal with the help of Ali and Christian. Overall a wonderful experience!

Review №146

2021-12-13 18:46:17

This Process was AMAZING!!! Kevin Rasul really worked to get exactly what i needed ! Kevin went way above what I expected. !It was never no you cant get this Kevin and his whole team worked very diligently to get the right price, payments and terms. And I am absolutely Amazed!!!! It only took little under 2 hours Kevin did All my process and give me exactly the Mercedes’ GLT that I always dream and said I got you ready to go I am getting you would greatly recommend Mercedes Benz Walnut Creek and Please ask for kevin Rasul sweetest gentleman you would ever meet and he will work for you his only concern is you ; and again I just cant Thank Kevin enough for all he did for me was the best ever. I’ve never had anyone to treat me the way he did. I recommend him to anyone. 5 star customer service. THANK YOU SO MUCH KEVIN RASUl YOU ARE THE BEST!!!!!P.D !! Thanks to Walter Davis (Manager) for always have the doors open 🙏

Review №147

2024-01-12 00:27:22

Car service and customer service is extremely poor and terrible about following up or getting back to you. I purchased a vehicle 2 weeks ago and still haven’t received my vehicle because of an issue under the hood. I heard a small rattle and wasn’t comfortable driving off with that sound, so I was told by the service manager that they wouldn’t start working on it until I signed for the car and I could pick it up the next day which has turned into 2 weeks. Yesterday I was told the part was on back order and they would follow up but never did. So I called today and all of a sudden the part is in but vehicle isn’t able to be fixed. I’m struggling right now to get a loaner because they said I was supposed to take the lemon 🍋 car and then make an appointment for the service department which I didn’t, so now they are requesting a $200 deposit after taking my money and still having the car with no eta on when it will be fixed. Unacceptable 🤬

Review №148

2020-12-15 05:07:33

Today I came into the dealership having every intention to find a car for my parents but left with a 2020 white GLA Mercedes for myself. John Carandang made the whole process fun, easy and exciting. Getting a car shouldn’t be stressful when you have a guy like John helping you out because he really looks out for you and cares about what car that suits you best with all your needs. He literally drew out an explanation for me and my current situation that helped me with my final decision. If you’re looking for someone who is beyond helpful and honest to help with your car needs definitely go to John Carandang, he’s your guy! Thank you so so so much. The bow tied it all together and made my first Mercedes experience the most memorable! You’re the best!

Review №149

2023-09-30 23:17:56

I had an outstanding experience with Diane when purchasing my car. As a first-time buyer, I was quite nervous, but Dianes thoughtfulness and exceptional customer service quickly put me at ease. She went above and beyond to ensure the process was smooth and helped me secure the car I needed. I highly recommend Diane to anyone in search of a reliable and caring salesperson; shes truly the best in the business!

Review №150

2024-04-21 19:18:57

Faycal is the man over there! The whole buying process is streamlined and painless. They have got it dialed in here. A well oiled machine…no pun intended. Thanks to the entire Mercedes team.

Review №151

2024-02-21 23:43:37

Your internet sales Jasmine Ulufaleilupe is just impatiently screaming yelling crying begging for quote from another dealer bluffing for beating it without providing a quote to beat it. “I’m not giving you a quote!”Such a rememberable experience to MB loyalty customer. Do you hire everyone from home depot?

Review №152

2024-04-03 02:36:19

Amazing amazing experience at this Mercedes Benz location! Angelique was very helpful during my car buying experience, and was very attentive about what I wanted in a Mercedes! I love my glc

Review №153

2024-05-21 22:25:51

Tyler was very professional and responsive. He got things managed to high standard. It was nice to work with him.

Review №154

2017-10-29 22:40:16

I’m living in Alameda Bay Area. So when I was planning to do my car shopping I start from Oakland Mercedes-Benz. But as a brown skinned guy I wasn’t fill that great. Maybe I’m wrong because this is my first time shopping for a high-end car. So I did the test drive and ask for the deal because I was looking for Lease. The deal was very expensive.Then I go to online and check all All Mercedes-Benz inventory And I find out Walnut Creek Mercedes-Benz got lots of car. Then I decided to go Mercedes-Benz Walnut Creek. I have talked with Mr. Moazzem Chowdhury. He explained me about all deal, both buying and leasing.The guy was so friendly. He offer me test drive. He was so humble and I really feel so honored. That give me confident to buy a high-end Car.The express with finance department was also very pleasant. Finally I have done the deal and driving Mercedez Benz C300,2018.Thank you so much Mercedez Benz Walnut Creek and Mr. Moazzem Chowdhury.

Review №155

2021-03-25 12:55:14

I am very thankful that I had the pleasure of working with Will and Jerel. Will of MB of WC sent me an online application and I completed it on my Laptop. I qualified for zero down $460 a month for 6 years on a very clean 2018 CLA with only 17788 miles. That price included an extended unlimited mile warranty until 11 23. Jerel delivered the car to me 45 minutes away and brought all the paperwork to me. Thank You Gentlemen I love my new car

Review №156

2024-04-25 01:31:00

Tim was flawless. His response time was fantastic and he followed through on everything he said he would. Couldn’t have been better. 5 STARS!!!

Review №157

2023-12-14 00:33:18

I had a whole long winded Dissertation style review for you guys but decided to spare your eyes and attention spans 😊I worked with 3 superstars at Mercedes Benz of Walnut Creek:Shannon Hunt, Vehicle Acquisition Manager – 5 StarsExcellent communicator, professional and great at delivering the bad news of your car not being worth what you think it’s worth.Danny Baptista, Senior Product Specialist – 5 StarsProduct specialist extraordinaire. Excellent communication and customer service. He really listened to what we were looking for and was patient when we wanted to try other vehicles to make sure we were happy with our choice and found a perfect fit. I felt zero pressure to make a purchase and gave us Peace of Mind that the dealership would handle any problems if any issues with the car would come up in the future. I felt an overwhelming comfort and trust when working with Danny. He also has a great vibe and sense of humor if that is your thing. I could go on and on.Kevin Rasul, Finance Manager – 5 StarsProfessional. Tried to sell add-ons but was gracious when we declined. Scanned and emailed all my completed paperwork before I even got home. Explained financing terms and provided options. Worked quickly once he finished with customers ahead of us in line.If you are in the market for a new car, reach out to MB of WC and ask for Danny. You will not regret it. I can honestly say that I have not had a better car buying experience. It was Kismet.

Review №158

2023-12-08 01:58:17

I have purchased many, many cars. This is the first time I have purchased a car that was so easy, my sales person Omar Khan!. Professionalism, customer service driven with a great sense of humor. I give everyone who helped me a ten. Usually buying a house or car is very stressful!, no stress in this transaction. Thank you mercedes benz of walnut creek for making my life just a little bit easier.

Review №159

2023-12-14 06:21:35

Staff were very friendly, buying process was 100% smooth, and my car was a great deal. Tim is a gentleman and an excellent sales rep. Would definitely buy from them again.

Review №160

2023-11-12 20:17:27

Great experience at Mercedes WC with Jose. He worked with me for several months to find my perfect car and did her deliver! Extremely patient and great with updates without being overbearing like some SA I have worked with in the past. Told him what I wanted seen different cars, and he definitely went above and beyond to find my dream car. Thank you so much Jose for making this process super easy for me, I will be back

Review №161

2023-11-18 23:18:54

My Son Bought his first used car at Mercedes Benz Walnut Creek. A 2014 Corolla Sport. Jose Castro went above and beyond to make sure we got the lowest payment possible. The car was clean and detailed but they also did a paint touch up and small dent fix at no cost. Great Dealership! Great Customer Service!

Review №162

2023-11-22 17:41:13

The sales and delivery team have been extremely helpful and responsive to texts. I was purchasing and having the car delivered to LA. And I had a 1000 questions but they were great with answering them all patiently throughout the process. Easiest car purchase I ever completed!

Review №163

2024-01-10 14:48:50

Bought a 2021 c300 cash in October 2023, theyre super helpful until after they get your $$$ then they become non responsive. I been waiting 3 months for license plates & cannot get a return call or help, Ive emailed the lady & called 3 times, no response! . DMV has no record of me buying the car....and I cannot get assistance!! Terrible customer service, horrible, considering these sell expensive luxury cars. Take your business somewhere else.

Review №164

2020-12-11 22:08:08

Brought my car in for a rough idle and misfire, car is a 2018 E63s. My service advisor was Vitia Aburto. She was extremely professional, courteous and, although it took about to week to diagnose and resolve the issue because of the Thanksgiving Holiday, I was kept informed of the progress and I am happy with the result. Great service. Ive since returned to get my wheels balanced and will be making them my go-to Dealer.

Review №165

2023-12-30 22:26:24

The purchase was great, but you did not give me the paperwork. They said they would email it, but I did not receive anything.It was like pulling teeth today to get something you should have provided the day before.So unnecessary,I need another vehicle for my daughter but Im not coming back to you.Rich A.

Review №166

2024-06-27 18:12:18

I️ called in to speak to a service manager and the rep who answered who said his name was Alex was extremely rude from the minute He answered. They should not have reps that don’t want to work there as their frontline answering phones for customers who spends thousands of dollars w the company. Just ridiculous

Review №167

2024-03-02 15:39:45

Amazing customer service, delt with the salesperson named Faycel. Did not push me to buy right then which made me go back to the store after few days and he was able to work with the numbers I wanted. Will Definitely recommend this store.

Review №168

2023-09-29 03:14:53

Hello all, I just want to start out by saying that I had a great time purchasing my vehicle from Danny Baptista at Mercedes Benz of Walnut Creek. He made sure that I was comfortable when shopping for my vehicle, made sure that I didnt feel any pressure when taking my time and made the entire process easy and smooth when wrapping up the deal. I will definitely be back again soon and look forward to working with one of the best sales consultants in the Bay Area!

Review №169

2023-08-16 04:38:50

In todays fast-paced world, its not often you find yourself leaving a car dealership feeling completely satisfied with your experience. Yet, thats exactly how I felt after my recent visit. Navigating the car buying process can be daunting, but this dealership, and in particular a salesperson named Drew Smith, made it not only manageable but surprisingly enjoyable.From the moment I stepped onto the lot, Drew was attentive, personable, and professional. He was there to guide me, not to sell me, and that made all the difference. I was impressed by the way he listened to my needs and preferences. His approach was like a breath of fresh air in an industry that often prioritizes sales over customer satisfaction.Drews integrity was apparent throughout the entire process. He was straightforward about pricing and financing options, ensuring I had all the information I needed to make an informed decision. I appreciated his transparency and found it incredibly refreshing.The entire process was smooth and painless, thanks to Drews expertise and customer-oriented approach. His no-pressure, high-information approach made me feel comfortable and confident in my purchase.In conclusion, I highly recommend this dealership, especially if youre lucky enough to work with Drew Smith. His knowledge, patience, and genuine dedication to customer satisfaction set him apart from others in his field. My experience was beyond positive—it was a demonstration of excellent customer service. I look forward to doing business with Drew again in the future.

Review №170

2024-05-28 04:18:28

Overall experience was great, will definitely come back for my AMG since all I got today was AMG wheels 😀 anyways I like my new car

Review №171

2024-03-21 18:33:52

Found an excellent used car here online and had a very positive experience with my sales person. She was patient with me setting up an inspection and clear about how to secure the vehicle while that happened. She also found very reasonable shipping to Chicagoland and everything was as advertised….very transparent.Only problem was with paperwork and business office. I sent a cashiers check and all the paperwork which they received….however that led to a 10 day delay in getting title paperwork and a bill of sale. All this was settled only due to my persistence in follow up emails to the finance office. Some other confusion on taxes and such also seemed amateur.Anyway…I’m very happy with my purchase and would buy a car there again…albeit more involved early on with the paperwork side of things.

Review №172

2022-09-05 21:16:50

Dianne Tan is my sales person. The transaction was easy and no stress. Thomas the manager and Ash the finance manager helped thoroughly to make sure we are taken care of. I highly recommend my sales team.

Review №173

2024-03-16 01:01:45

I purchased my first Mercedes in 2016 and my second one in 2024 at both Mercedes Walnut creek. I am very satisfied with the car buying experience and would recommend this dealer to all my friends

Review №174

2024-02-22 03:06:51

Enjoyed working with Andrew in sales and Rahul in finance. Made my experience as a first time car buyer simple.

Review №175

2023-08-14 22:42:00

Dianne was amazing in helping me find the car of my dreams! Considering it was my first purchase, I wanted to read and know everything and she advocated for me the entire car buying process. She was patient, has great communication, and was knowledgeable about all cars and their respective avenues of purchase. When it is time for me to purchase my next car or to refer someone, I will be sending them to Dianne at Mercedes-Benz of Walnut Creek! The entire staff was friendly and made my experience fulfilling and easy. Thank you MB of Walnut Creek!

Review №176

2023-05-10 22:27:41

I recently purchased a car from Mercedes-Benz of Walnut Creek, and I can honestly say that my experience was top-notch thanks to Uri. From the moment I walked into the dealership, Uri made me feel welcome and comfortable. He took the time to understand what I was looking for in a car and helped me find the perfect vehicle for my needs.Throughout the entire process, Uri was extremely knowledgeable and patient, answering all of my questions and concerns. He even went above and beyond to make sure that I was completely satisfied with my purchase and offered valuable advice on how to maintain my car to keep it running smoothly.I cant recommend Uri and Mercedes-Benz of Walnut Creek enough. If youre in the market for a new car, I highly recommend working with Uri. He truly cares about his customers and will do everything in his power to make sure you leave the dealership happy and satisfied.Thank you, Uri, for your outstanding service and for making my car-buying experience a positive one. You truly deserve 5 stars!

Review №177

2022-01-21 17:53:01

I had started the conversation with this dealership online, then the phone. I had been eyeing a vehicle they had in stock with all of my checkboxes checked. This 2019 Toyota Sienna XLE AWD was nowhere to be found in my area of Southern California. They had the best deal for the vehicle I was looking for since I started shopping in December 2021.Finally, I spoke with Drew Smith who was very helpful and kind. He walked me through all the requirements and even ensured that I would be able to drive out with the car the day I came down from Long Beach, CA. I left my home at 3:00 AM to drive roughly 6 hours in a one-way rental up to Walnut Creek.Once I got there around 8:20 AM, Drew greeted me with enthusiasm and offered me a coffee, which I appreciated very much. The test drive process was a breeze and then off to test drive the vehicle. Without question, I felt that as a buyer I was treated with a high level of quality service. There was some visible smudges on the wheels and a slight odor but Drew was willing to go ahead and get that worked out before making a final decision to purchase.Overall, I am very pleased with the vehicle I brought home nearly 400 miles (what a test drive that was on the first day, huh?) My family and I will be using this vehicle for many years to come and since we love to trek the outdoors and also go snowboarding.The team at MBZ of Walnut Creek is top notch! The finance manager Hany is informative and will take care of you. I have nothing but great things to say about my experience at this dealership. They have the best prices on their inventory as well! Thanks!

Review №178

2023-10-31 19:11:03

Everything up to the sale was pleasant, however, the service after the purchase was terrible. Communications were poor and had different staff tell me different excuses and stories. They informed that I had to pay out of state taxes for my trade in right as I was preparing to wire the funds and that I would have to apply for a refund only with my state. I let them know that it did not make any sense. In addition, their initial purchase offer included the trade-in tax credit. The dealership ended having to refund my taxes a month later which could have been avoided. The vehicle arrived without any placard or temp registration. I had to wait a month to be able to drive the vehicle as it sat it my garage waiting for them to sort it out. The customer experience manager answered the first couple of emails enthusiastically and then went radio silence after I ask them to take some accountability. Asked for them to return a call but never heard back. Only occasional updates I received was from the Title Clerk. You would think that after being a repeated loyal customer to their brand, the process would be more mannered. Unfortunately, I was foolish to think that. I know my company and associates will not be purchasing from this dealership in the future.

Review №179

2023-11-28 08:51:01

We had an incredible experience at Walnut Creek MB with the knowledgable staff. We had already test driven the car from another dealership but Walnut Creek had a lot more inventory and were upfront with the MSRP they could do on the phone. We liked their transparency from the get-go and they did not seem like a dealership to play games. We purchase cars annually, so we had already done our due diligence with research, and came in knowing exactly what we wanted in terms of spec and numbers. Danny helped us with Sales and Nic was our Finance Manager. Danny went above and beyond throughout the purchase and although we were not purchasing an AMG or one of their higher tiered models, he made us feel valued and helped us find the perfect vehicle. This time, we purchased an EV daily, but I know I will call Danny when I want to purchase another AMG in the future. He carried a positive and can-do attitude throughout the transaction even though it was after hours. Nic was the best finance manager of any dealership I have worked with. He was prompt and spoke with us directly, which I appreciated because I felt my time was respected. Danny and Nic are definitely assets to this dealership and the MB brand, and I have already recommended them to several friends.

Review №180

2024-01-17 02:14:49

WORST CAR BUYING EXPERIENCE.I have been an employee of Mercedes Benz on the east coast for almost 10 years. Moving out to the west coast i needed to add an additional vehicle. Purchasing a 2023 loaner vehicle from this dealership has been tragic. If they try and trick one of their own i feel sorry for any one else that they have or will sell to.

Review №181

2023-10-24 04:47:19

Great experience with Jose! I was in-and-out with a Tesla within 2-3hrs. They even offered to repaint the front bumper due to minor scratches within a week of purchase! Smooth transaction and solid car.

Review №182

2024-03-15 15:09:43

Neither retail nor wholesale parts departments answer the phone. It has been like that forever. If someone answers, consider yourself a lucky customer. One time I tried to call them for a straight hour and no one ever answered. Horrible phone answering service at the parts department.CORPORATE! Why don’t you call them yourself to see it for yourself??????

Review №183

2023-12-01 23:57:00

I hope everyone to see this I bought a brand new C-300 zero mileage after I drove the car about 6000 miles I had a lot of issues one of them. The main screen keeps shutting off by itself while you drive in the car. and I have a cracking noise it comes from the engine and they couldn’t figure out What’s the problem also cracking noise from all 4 tires right and left the replaced the shock and I still have the same issue all they said now all sounds are normal you have to press hard on the break. and they send me to the manager. I told him about the issues and if the car not fixed. I want to return the car. and he said we didn’t take the car back, but I can help you to buy a new car. all he worries about how to sell me a new car. I drove the car to Oakland dealer they couldn’t fix anything and they said all sounds are normal, and when I showed them a videos I recorded for the sound they said that’s weird that’s not right something wrong with the car and they couldn’t fix it and the told me to call mercedes-Benz to buy back the car and I spoke to Executive Referral Manager on 08/04 and he said I am happy to help you, but your case gonna take between 6 to 8 weeks and I haven’t heard from him since that day. I’ve been calling him leave a voicemail sent email No respond. The car not safe to drive and I’ve been taking my car to the dealer more than I drove it

Review №184

2019-11-13 04:32:48

I bought a Mercedes-Benz GLE350 full body window in Walnut Creek. The whole car is water spots. 2 Mercedes-Benz did not help me deal with my hard water spots. I spent 5 hundred to do body beauty and did not take off the hard water spots on my car. Walnut Creek Mercedes-Benz after-sales service is really very poor to find sales and does not help me deal with the problem of the car and said that the car sold out is not his business is really disappointing for Mercedes quality

Review №185

2024-04-16 01:32:37

Great sales experience. Tim (salesman) and Thomas (sales manager) were great. Will shop with again!

Review №186

2023-09-18 20:26:09

The over all experience felt very high end and professional. The team was awesome, they are prompt, attentive, and made the buying process enjoyable. I was really impressed with the digital signatures and speed of finalizing the transaction. The team has gone up and above most recently to help me with a charging issue so really appreciate their efforts and willingness to help.

Review №187

2023-11-14 21:28:15

The Staff at MB of Walnut Creek are the best in the business. Genl Manager Jason V. leads a great group of people who are professional and provide great service. They go out of their way to make sure the customer is satisfied. I am a repeat customer of MB of WC having leased and purchased many cars from them.

Review №188

2023-09-21 20:15:28

I am absolutely delighted with my new Mercedes-Benz and grateful to Jose Castro for his outstanding service. I wholeheartedly recommend him to anyone in search of a new car. His professionalism, expertise, and genuine care for his customers make him a true asset to the dealership. Thank you for making my car buying experience truly exceptional!

Review №189

2024-01-07 01:56:33

Really bad dealer. I made an appointment and confirmed several times before I came. I drove more than one hour from San Jose to check the car, but they told me nobody was available and I need to wait for another hour. How ridiculous is that? I recommend no one should come to this dealer.

Review №190

2024-04-16 14:04:25

Danny and his sales team know the product well and do a solid job meeting your needs. There was no hard sell, no attempt to upsell you something you dont need.

Review №191

2024-06-30 19:59:42

Above and beyond. These guys are amazing.

Review №192

2024-03-07 20:35:31

My experience with this dealership is poor. The fact I was sold a lemon. Tried getting out of my contract but I am forced to do business with this company. DO NOT EVER GET YOUR CAR FROM MERCEDES-Benz OF WALNUT CREEK!

Review №193

2021-07-04 20:01:38

Janette Frias-Rios is an out of this world saleswoman – watch out !Eon Musk, she gave us my 17yrs old son and I a treat to the moon and back. This was my first time buying a used car and a very inexpensive car that I saw by browsing on the internet. Janette greeted us and she took us to the car, we drove the car and closed the deal at our bakery Casa del Alfajor address 1665 Willow Pass Rd. Concord all this happens within 3 working hours. Janette treated us with kindness, honesty, care, and Respect, she went beyond customer service and answered all the questions and fears of buying a used car. Janette made us feel like a valuable customer and not like beggars for buying an under $10,000 car in a dealer where you can buy very expensive great cars. I encouraged anyone to get a car and asked for Janette, one day I will have enough money to go and get me a BMD and Janette will be the best saleswoman that will sell me my dream car that will take me to the moon and back. God Bless the Mercedes-Benz of Walnut Creek Team.

Review №194

2024-03-21 01:30:23

I had a great experience with Bao and Hany. I visited the Pleasanton Benz before I came here, and I would never go there again. I love the Walnut Creek showroom and folks.

Review №195

2024-02-07 21:07:36

Great experience from beginning to end. Seamless and easy. Great team from my first online interaction until I had my keys in hand to drive off the lot!

Review №196

2023-08-31 22:32:35

So decision time on whether to return, buy or roll the dice again on a Mercedes lease was upon me.I have a great near 10 year relationship with Mercedes in Walnut Creek. The service and attention are phenomenal.Lease is same as renting to me. No ownership but you get a very nice new car, service included and then get another.I had done very few miles in my E350 over 3 years (less than 11,500 miles), very well serviced and looked after. Literally brand new.So I decided to buy it and financed separately from MB Finance.All in all - a tough decision not to renew a lease - but pricing had significantly changed for the worse (read - gone up considerably) and happy with what I decided to do.

Review №197

2023-11-01 19:30:30

This was, without a doubt, the easiest and most enjoyable car buying experience I have ever had in my 30 years of car buying. I was coming from out of town and everything was handled and communicated well ahead of time. My visit was spent learning more about the MBUX and setting up my new MB and not fumbling through paperwork and approvals. Jose Castro did an incredible job from start to finish and will have me considering Walnut Creek MB first on future purchases/leases.

Review №198

2024-02-22 18:59:07

Exceptional Service from Ali at Mercedes Benz Walnut CreekI recently had the pleasure of working with Ali at the Mercedes dealership in Walnut Creek, and I cannot express enough how impressed I am with his exceptional service. My family and I drove all the way from Marin County to visit this dealership based on telephone interaction with Ali.From the moment we stepped into the showroom, Ali made us feel welcome and valued as customers. What stood out the most was his attentive and patient approach. He took the time to listen to our specific needs, understanding our preferences and desires for a new vehicle. Ali was genuinely interested in ensuring that the car we chose would meet not only our expectations but also our budget.What sets Ali apart is his genuine commitment to customer satisfaction. He went above and beyond to ensure that we felt comfortable and confident in our decision. Alis friendly demeanor, coupled with his knowledge and dedication, created an experience that was not only smooth but also enjoyable.In the end, Ali helped us find the perfect car that fit both our preferences and budget. I cannot emphasize enough how grateful we are for his assistance. If you are in the market for a new vehicle and want a truly outstanding experience, I highly recommend seeking out Ali. Thank you, Ali, for making our car-buying journey a memorable and positive one. He truly exceeded our expectations.

Review №199

2024-03-05 23:47:39

I received a damaged brand new vehicle and when I complained on a survey I was called and asked if I fix it they would help me fix my problem. So I left a better review, that did no help but only got me to get ignored.