Mercedes-Benz of Santa Rosa in Santa Rosa

Review №1

2024-02-01 23:19:27

I had a great experience buying a Sprinter van here. Steve Carlton in sales was a pleasure to work with (highly recommend), Erin in finance was great too. Straight forward and courteous service. Cant wait to come back for the next purchase.

Review №2

2024-04-26 02:25:49

Ask for Mercedes from the Parts Department . Great Communication Beginning to End, Excellent service & Very Knowledgeable of the cars and trustworthy when i have doubts on car parts she finds me solutions, greatly recommended.

Review №3

2021-07-22 08:15:56

Another exceptional sales experience at Mercedes Benz of Santa Rosa! The entire experience was first class from arrival to driving off in my new car. Randy in sales was warm, knowledgeable, and anticipated needs before they arose. Communication was excellent, I received a very fair value on my trade, and the pricing was highly competitive. There’s something to be said about doing business with a family dealership. There’s no need to go anywhere else.Side note, there’s no better service department too. Tiffany knows Mercedes-Benz inside and out and I’ve never been pressured into any unneeded work. Nick who heads up the service department is one of the reasons I’m on my 11th Mercedes- I feel like I’ve got a friend in the business.

Review №4

2024-06-11 14:05:52

EXTRAORDINARY SERVICE. TWICE IN THE LAST MONTH I HAD VISITS AND INTERACTED WITH THE STAFF IN A PROFESSIONAL COURTEOUS AND FRIENDLY MANNER. WALKED OUT WITH A NEW TIRE AND MY SEAT BELT LOCK FIXED. LITTLE FUSS AND VERY REASONABLE CHARGES. A CREDIT TO MERCEDES BENZ.

Review №5

2018-05-14 18:14:48

We recently purchased a used E Class from Suzanna at Santa Rosa Mercedes Benz and it was an absolutely fantastic experience.Even though the car was one of the least expensive ones on the lot, we were treated like valued customers buying the most expensive AMG model. The entire process from test drive to purchase was smooth and professional.Suzanna took care of the smallest details for us, like making sure a scratch on the window tinting was fixed at their expense. Further, when you purchase through MBSR, you get loaner vehicles and free car washes. The car we bought was owned by a single owner and purchase from this dealership so we felt like we got a very good deal.All of our post-sale follow ups have been smooth and responsive. It was a pleasure to work with Suzanna and MBSR. We would highly recommend them.

Review №6

2023-03-10 23:51:53

Wouldn’t purchase a vehicle anywhere else. I am a returning customer and have bought 2 vehicles from here. Awesome staff and team, Brian, Pedro, Tiffany and Ellie are all great and assisted me when I purchased a pre-owned vehicle and ran into some issues down the road. They did their best to make it right and help me out. Excellent service.

Review №7

2022-06-03 20:24:06

Brought my sprinter in for the Recall on emissions and a few other things. That was done well, so far no problems. No one told me when my van was ready for pick up and when I did pick it up no one went over the service record with me and had me waiting with my daughter for a while till they could find my keys. No customer support, didn’t feel welcome, the other tasks I asked them to do other than the recall were done poorly and they didn’t address many of the other problems I asked them to such as the cabin lights. At this moment I am trying to get ahold of anyone there over the phone and even the receptionist won’t pick up. Don’t have an out of town area code or they won’t pick up or get back to you. This place is garbage filled with sleezy salesmen that don’t know what real customer service entails. I might as well as been at a used car lot. My dealings with Mercedes Benz of downtown Los Angeles was a dream compared to this.

Review №8

2018-01-14 23:11:42

The team at Mercedes is superb. From Nick and David in the service department to Suzanna in sales. In April, Suzanna and I met to discuss my lease coming to an end and getting into a new car. She was friendly, knowledgeable and fun to work with. She continued to follow-up with me and we ended up ordering a new car. During the process, she kept me in the loop and when my car arrived, she took photos of it and sent it to me right away since I couldnt make it in that day. When I walked in, she had a big red bow (like you see on TV) and the entire staff welcomed me. They spent a great deal of with me making sure I knew how to work all the features of the car. Suzanna is the best sales representative and I highly recommend seeing her. The team at Mercedes Santa Rosa is one of a kind. Even after the sale was finished, she texted me a week later to see how I was doing and how the car is! Now thats stellar service!

Review №9

2023-08-18 06:05:49

Don’t waste your time on these guys especially if you’re outta state. Agreed on a deal, and after asking about a one way permit, said “they’ve sold to someone local”. No sorry, no nothing. Kinda ironic hearing that since the homes, cars, rent and everything else where I live is driven up by people moving in from Cali.

Review №10

2019-02-26 01:42:30

Today I had to get 2 vehicles serviced. Overall, my experience was good.Both of the service representatives that I worked with were great. I was provided with a loaner to get back and forth to my home.My only complaint is with the parts my vehicle needed. I paid a lot for the vehicle and had expected longer lasting parts. Im a bit frustrated about that.Happy with my repairs. Happy with my service reps.USB charging stations in the waiting area would be a good thing.