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Mercedes-Benz of San Francisco in South San Francisco

4.3 (199) 2233 Gellert Blvd, South San Francisco, CA 94080, United States

Categories

Auto repair shop
Auto parts store
Mercedes-Benz dealer
Car dealer
Used car dealer

Location on the map

South San Francisco, San Mateo County, California, US

Phone: +1 415-673-2000
Site: https://sfbenz.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–6 PM
Sunday:11 AM–5 PM

Edit info

Total reviews rating 4.3

199 Reviews for Mercedes-Benz of San Francisco 2024:

Review №1

2024-05-03 01:55:06

I recenty had my tire serviced at Mercedes Benz dealership San Franciscoand coudn’t be happier with the experience. Alessandra was profesdional and efficient in assisting me througout the service. The waiting area was not only comfortable but also well equipped with amenities feeling my wait enjoyable . Over all, I highly recommend Mercedes Benz dealership in San Francisco for their Top- Notch service and pleasant Atmosphere.

Review №2

2024-05-09 04:58:45

It’s my 4th car purchasing Mercedes Benz in 9 years at this dealership, amazing experience always ! We are very happy with our young and energetic salesman Evan and of course the most efficient lady Daphne in the finance Dept, their professionalism like no others. I purchased my vehicle with very specific specs, massage chair, wheel, color etc and was able to get it here all the way from LA within a week !!Do not hesitate to contact Evan, best salesperson, he is knowledgeable, patient and fun, definitely the best customer service and pay attention to every little details: adjust my heads up display height, pairing my iPhone, even peel off the clear stickers inside the windows for me with care 🙂 Thanks Mercedes-Benz of San Francisco

Review №3

2024-05-29 17:59:02

No, I did not buy a Mercedes, however Kerr sold me a Toyota that had been traded in. The buying experience was quick and easy and hassle-free. Rick in financing was easy to deal with and he followed up with me a few times after the purchase. I would certainly recommend them. I will surely come back when it’s time to buy my Maybach!

Review №4

2024-06-19 22:03:37

What a great service experience. Always dread the idea of having to take a car in for service but Manuel at Mercedes Benz of San Francisco makes it an easy and simple experience. He provides good information about the work that is required and keeps me posted on the cars progress. Loaner car went smoothly as well. Will definitely drive the extra distance to have my car serviced here.

Review №5

2024-06-01 02:04:30

Andre was the agent assigned and he was wonderful!! Always kept me inform by sending me updates daily. Even my first phone call, the lady that answered my call and set up my service check was very friendly. Even my visit to your facility I felt welcomed!! Makes a big difference when your dealing with professionals who are very competent yet care about the customers!! Thank you! I can honestly say, its one of the best service Ive received in a while! Thank you to Andre and everyone at Mercedes Ben San Francisco!

Review №6

2024-04-02 09:59:36

From the moment I walked through the front door, I received nothing short of a top tier level of service. When you walk into the showroom floor you soon began to realize and appreciate the Mercedes Benz brand and quality. The showroom is immaculate with a luxurious allure welcoming you into the MB of SF family. Thank you Fernando Leiva for the luxury experience.Fernando Leiva is the epitome of class, five star treatment with extensive knowledge on any vehicle in the showroom. He walked me through the entire process with integrity, a quality that is long forgotten in the car sales industry.

Review №7

2024-05-14 22:05:40

Visited for a routine maintenance on my car, and I was thoroughly impressed by the exceptional service. From the moment I arrived, the staff was welcoming and professional, ensuring that my visit was smooth and stress-free. Andre, was particularly helpful. He took the time to explain all the procedures and answered all my questions with clarity patience. It’s rare to encounter such dedication and transparency in the auto industry.

Review №8

2024-05-23 05:37:49

Excellent experience with Lauren Bradbury! She provided us with total customer care from the very start when we first inquired about Mercedes Benz SUVs, through test driving, making the right vehicle choice for us, custom-ordering the GLC300 4Matic, keeping us informed when the car was built, shipped, until it finally arrived. Lauren handled our excitement and then paperwork so perfectly. Her professionalism, knowledge, patience, caring attitude, and very pleasant disposition were par excellence.Our buying experience was incredible. The personal touch made all the difference. My new MB car is so special.

Review №9

2024-04-11 03:47:19

San Francisco Mercedes Benz dealership is the best in the Bay Area I recommend their services and business to anyone they knows how to take care of their customers very friendly & willing to help at all times they will work hard side by side with you to help put you in your dream car if you need a car or just thinking about getting a car San Francisco Mercedes Benz is the place to go they will take care of you & put you in something special & amazing thank again to Walter for taking care of me

Review №10

2024-05-11 02:04:04

My MB was overdue for service and I kept putting it off since the dealership was no longer in SF close to where I live. I called and found out they would come to my home, pick my car up and return it to me after the service was completed. Communication between my service rep was easy and great. I was happy with the needed service plus had them check a couple of additional issues. All good and my car was returned with no problem.

Review №11

2024-02-11 21:34:47

Really appreciated the convenience and ease of being able to setup my lease of an EQE 500 100% via text while traveling for business and the car was detailed and ready when I arrived at the dealership. Then the vehicle feature concierge was already super helpful the day after purchase. Thank you Michelle!

Review №12

2024-06-06 17:22:10

My experience at SF Mercedes service center was excellentMy car was serviced and any concerns were addressed.I did not feel pressured to complete any additional suggested work.I feel my satisfaction was based on the concern and time Johnny, the service manager, spent explaining my service.As a woman, I highly recommend this service center for your car care.Thank you

Review №13

2024-06-19 14:22:31

Kristopher is an amazing salesman with a wealth of knowledge and experience. Our 5 star white glove purchasing experience was further enhanced with the meticulously detailing from the service department. The finance team was swift and efficient to prepare all the paperwork to DMV.

Review №14

2023-01-19 01:18:59

Was looking for a Mercedes after countless calls at other dealerships and met the best attitude salesman in years. I highly recommended Thomas Lee at SF Benz. Super friendly guy who doesn’t take negotiations personal and happy to offer you a test drive and his time. Even though I came close in making a deal with Thomas, I valued his personality and kindness. Keep up the good work Thomas!

Review №15

2024-06-14 20:38:44

They took great care of my care, communicated properly, and were transparent about everything that was happening. Delivery staff didnt seem to know what to do when the person picking up the car is different than the person who dropped it off but nothing is perfect. I wish they were still in San Francisco, but the service and the show room was worth the drive.

Review №16

2024-05-13 05:52:27

I came to Mercedes SF several years in need of transportation and an honest dealer that would treat all with respect. I was in a financial position where it was / is important to approach me without judgement. Rose exceeded my expectations and helped me get in not only transportation but transportation that I enjoy in record time and ease. Im now in a position to possibly trade in and Bill S is not only responsive but truly wants me to have a car that I enjoy and will fit my needs. He is honest and wants this next purchase to be as smooth as the last one or more.Highly recommend

Review №17

2024-06-07 23:55:16

Leased a new car today and it was a great experience. Something I would rarely say about visiting car dealerships. Staff were all very friendly and knowledgeable. The best thing was that they were straightforward and transparent about pricing and options. Highly recommend visiting if you’re looking for a new car.

Review №18

2024-04-12 06:02:17

I always have excellent experiences with San Francisco Mercedes. Their service department staff are kind, detail oriented, update you with the progress of your service. And even before the drop off, they will contact you to facilitate the process. The pick up and drop off processes are seamless. Highly recommended. Service provided are super!

Review №19

2024-04-27 21:14:17

I picked up my new car and everything was professional and efficient. Katrina and her staff are very friendly and helpful. Lauren guided me through the entire car buying process. I was treated very well and I wouldn’t buy a Mercedes from any other dealer. Their service is simply the best and you are treated like family. Thank you Mercedes Benz of San Francisco!

Review №20

2024-05-11 18:14:31

My person was pleasant to work with and there was no pressure to spend more than I wanted to. A positive experience. I appreciated that they provided transportation and washed my car. Those little extras are uncommon these days.

Review №21

2024-06-08 07:02:40

I was helped by Natalia. From the moment I arrived, I felt the VIP service. She answered all my questions and made sure that I received updates on my car. She also facilitated a loaner car which made it easy for me to continue doing my days work.She definitely provides 5 star service. I will be back to bring my car for service with Natalia.

Review №22

2024-06-20 17:45:57

Great new location. Henry was patient and knowledgeable regarding the unknowable situation with my car. He went the extra mile to help me to make sure the car was safe to drive.

Review №23

2024-05-24 21:21:34

Extremely pleased with Mercedes-Benz SF. I bought a used vehicle from this dealership, and everything went amazingly smooth including transport. Kris is definitely an asset as he did a fantastic job of answering questions and walking me through the whole deal. I would recommend him highly!!

Review №24

2024-05-05 22:29:27

Michelle and Irsen were great to work with! Michelle worked with me for a few months to get the best deal that worked within my personal preferences and budget. The staff were friendly and attentive to me and my husband. They answered all my questions thoroughly and provided me with all the detail I needed to make an informed decision.I would definitely recommend coming to Mercedes Benz of SF for your next car purchase, and ask for Michelle!

Review №25

2024-05-25 23:11:19

The staff was amazing. The location was really well maintained and it felt like a luxury experience. The salesman Alan and the finance lady Daphne were professional, patient, and friendly. Loved my first experience buying a Mercedes

Review №26

2024-03-11 16:48:29

My Service Advisor, Andre Aton provided superior outstanding customer service. He was very friendly, professional, courteous. Was very attentive to my needs and followed up with me throughout the whole week long process. I had a warranty on my A/C that stopped working and engine light came on and red malfunction light came on like a domino effect. And Service Dept took care of everything. I was very happy with the Service will definitely consider coming back when in town and would recommend.

Review №27

2024-06-01 13:11:20

I had a really great experience at MB of SF. Constance was very helpful in answering my questions about the vehicle even before I arrived at the dealership to view it. She helped me to finalize my decision to come a take a test drive by confirming that the E53 AMG Convertible I was interested in was just the car for me. Upon arrival, I was promptly greeted and taken good care of by Constance and the entire staff for each phase of my sale. I was given a fair trade in for my 2019 S:LC43 AMG and was walked through the purchase and financing process with straight forward and honest answers. The car was well prepped and in a reasonable amount of time we completed our business. I drove off in my new car that afternoon, a very satisfied customer.

Review №28

2024-05-09 19:57:18

Kris and Tammy went above and beyond to handle my lease of a new Mercedes. They even let me take a car for a 1 hour test drive! They were professional and made the experience smooth and easy! I highly recommend. Thank you Tammy, Kris and the entire team at S.F. Mercedes!

Review №29

2024-05-10 00:27:34

Aly is always so kind! Every time I see her it feels like running into an old friend. She’s always honest about any issues with the car and does everything within her power to get me back up and running safely and swiftly. I really appreciate her and the personal care she gives her clients.

Review №30

2024-04-11 16:25:23

We are impressed by the welcoming atmosphere and knowledgeable staff. Car specialist Alan Cheung, went above and beyond to ensure a seamless and personalized buying experience. Alans professionalism, patience, and attention to detail made the entire process enjoyable and stress-free. I am absolutely delighted with my new Mercedes, and I couldnt be happier with the outstanding service I received from Alan and the team at San Francisco Mercedes.

Review №31

2024-04-21 02:03:52

Didnt feel comfortable walking in. Not sure if it was my skin color, but all the looks made me uncomfortable. Let my daughter and husband walk around but I stayed in the car. Not giving my money to anyone Im not comfortable around.Bought an Audi from another dealership. Go where people treat like your a person and not judge or make you feel like your being judged.

Review №32

2023-07-24 18:14:35

I recently purchase my new C 300 here at SF Benz, my experince on the dealership is excellent. Everyone on their staff is great. I would HIGHLY suggest to look for Lauren if you are planning to purchase a car. She has 25 years of experience and would make sure to make your purchase easy and fun! She is also excellent in following up with her clients to make sure that they are satisfied and happy. I would also like to thank Ken, from their finance department on making sure that I get the best interest rate and deal. The service of the team is superb, and would recommend to come and shop in this dealership!

Review №33

2024-04-24 00:27:20

I am filled with gratitude for the opportunity to purchase a second time. The dealership went above and beyond to ensure that I was able to test drive multiple vehicles within my budget. Additionally, they were incredibly accommodating by allowing me to create a payment plan that worked best for my financial situation.

Review №34

2023-12-05 01:43:20

Brought my 2022 E53 in for a cup holder warranty repair, they ended up messing up the center console (wrong fitment, and climate control button not working) and damaged my leather around it. They not only did not admit it, they wanted to charge me $400 for the leather repair. Not only do they not have the skills to perform the task, they also do not have the decency to fix the problem they caused. I am regretting getting the car now with this kind of service from mercedes.

Review №35

2024-06-24 19:56:45

They don’t sell to people in Nevada (just 3 hours away) unless your a cash buyer. They clearly don’t know what they are doing as I always buy my vehicles from CA since Reno doesn’t have much inventory. They won’t even accept a cashiers check from my credit union loan.

Review №36

2024-04-28 19:58:43

Steve lamb is one of the best service writers ever met!I should know because I owned and operated three car repair shops in a 30-year period in San Francisco.Steve is very straightforward honest and very professional on the way he explains car repair service very detailed and precise.I recommend all my friends who have Mercedes to go see Steve!

Review №37

2024-06-17 17:20:45

Ray Jew was such a great guy to work with, I had to contact him so many times, he was super patient, professional and helpful. He was also available every time I called. Highly recommend Mercedes SF for everyone.

Review №38

2024-05-24 21:30:54

Great service purchasing our new company Metris van, good communication and follow through. Kris Yu was very informative and helpful, along with his awesome team Tammy and Raphael for the closing. The facility is very sharp and I was very impressed. Thank you

Review №39

2024-01-28 03:30:44

I recently purchased a brand new 2024 GLE 450. However, on January 17, 2024, I received a notification on my dashboard to check my brakes. This unexpected issue had me concerned, but my experience with Mercedes Benz of San Francisco has been nothing short of exceptional.I promptly took my vehicle to Mercedes Benz of San Francisco, the closest service center the same day. From the moment I arrived, I was impressed by their professionalism and efficiency. They wasted no time in accepting my car and assessing the issue.The skilled technicians at Mercedes Benz of San Francisco quickly identified and replaced a short-circuited brake pad sensor, ensuring that my vehicle was safe and roadworthy once again. What truly stood out was their remarkable turnaround time – my car was ready within just one day!Throughout the entire process, I found the staff at Mercedes Benz of San Francisco to be courteous, knowledgeable, and attentive. Their commitment to providing top-notch customer service was evident at every step of the way.I am extremely grateful for the hassle-free experience I had with Mercedes Benz of San Francisco. Their prompt response, expert diagnosis, and swift resolution of the issue exceeded my expectations. I couldnt be happier with their service.Kudos to the entire team at Mercedes Benz of San Francisco for their dedication to customer satisfaction and for taking such great care of my vehicle. I can confidently say that they have won a loyal customer in me.

Review №40

2024-03-21 02:16:34

I brought my car in because the drive belt broke. They told me the battery and alternator needed to be replaced as well. I got a second quote and was told that the battery and alternator were fine. The mechanical shop I ended up going with replace the belt and the vehicle drives fine.Communication with the service folks was great. Unfortunately, they tried to oversell me on repairs that were not necessary.

Review №41

2024-05-28 02:54:59

Love the team here! They were very accommodating and able to work with us. If you ever need a great sales agent here at Mercedes, ask for Hend! She’s the best!

Review №42

2024-06-11 14:05:43

My car was fixed within one business day which was critical. Manny was excellent; communication was clear, kind, and respectful. Very happy with smart car service and owner care!

Review №43

2024-04-27 01:17:55

I have been servicing my cars at Mercedes SF for decades. Love their location now on SSF. It’s much more convenient than going to downtown SF. Facility is new, clean and well equipped.My service adviser has been providing superb service. I am very confident to get my car serviced there, no matter whether it’s a routine maintenance service or repair.

Review №44

2024-05-23 00:20:41

Had a very good sales lady. She was pleasant and knowledgeable. Her name was Tammy Kim and I would recommend her to any of my friends. Jim Altman

Review №45

2023-11-23 04:49:32

Don’t be fooled by these fake reviews that only have 1 review on their accounts.What other customers are saying about Alessandra “Allie” being vindictive is true. If you’re not white she will give you attitude as if you’re bothering her. This is confirmed from my friends/family’s treatment from her as well. Alessandra is also a little hard of hearing so you might want to speak up since she acts like she doesn’t understand you when you say good morning. She and her little minions messed with my car at least on 2 separate occasions after I gave an honest feedback on how they performed ZERO SERVICE on my car.Very unprofessional and rude to be eating chick-fil-a at the front desk as you’re helping people too.Avoid at all cost if you want to be treated like dirt. They’re so stingy at this dealership you don’t get a ride back on top of charging the highest MSRP compared to surrounding Mercedes dealerships.

Review №46

2024-02-19 03:26:13

I’m here (1 hour 20 minutes each way) due to Wennick! He alone has restored my respect to the automobile service industry.Karen the appointment coordinator as well as Andre the service advisor are also stellar.So impressed with this huge yet extremely organized facility.

Review №47

2024-05-18 16:16:42

Amazing dealership and awesome Sales Professional! Danny Munoz suits the Mercedes brand so well! Poised, professional and calm! He found me my dream car. Thank you Danny!

Review №48

2024-01-24 20:38:58

Absolutely amazing service!I highly recommend this place. During my visit, I had the pleasure working with William, as well as with other friendly Joseph.William, in particular, stands out for his super responsiveness. He was able to accommodate a loaner car for me at the very last minute. Fantastic service all around and very timely.

Review №49

2024-03-03 01:04:15

Expedited and professional service. We have been taking our car to the SF (now in South SF) dealership for over a decade now and we never had a bad experience. Manny that helped us this last time was very knowledgeable and only recommended the necessary service.

Review №50

2024-05-22 23:34:10

I had my car ML350 fixed at Mercedes-benz dealership South San Francisco, last Friday afternoon when towed.Service was great and it was fast & smooth transaction. Thanks for Andre’s kind & helpful assistance.

Review №51

2024-05-19 17:52:09

Final contract signing and financing process is as perfect as it gets. Thumbs up!Car prep for delivery is good except no engine exhaust burn off was done. This missed step really detracts from having an excellent experience. The persistent burning smell cause a few anxious moments.Prescheduled presale test drive was disappointing with multiple visits only to be told car not available. Surprise that we stuck with SFBenz.In reference to the vehicle paint quality, the base paint has undulation or whatever it is refer to. The paint is just not physically smooth or flat when viewed.Thank you for your attention.

Review №52

2024-06-16 18:32:55

My family and I have purchased 3 cars so far. We are always treated very well. Problems are resolved reasonably and we are well cared for. I appreciated Mercedes-Benz of San Francisco very much!

Review №53

2024-02-10 00:48:17

After many visits for service to the new location for Mercedes-Benz of San Francisco, we were hoping we would have a better experience than the previous ones. Their service team is completely non-responsive and evasive in communication and I would not recommend ever using them unless you absolutely have to. They know they have a problem, and they have done nothing to change it. The managers excuse was “staffing problems”. he seems indifferent as well.

Review №54

2024-04-29 20:33:56

Avoid this place to service your Mercedes. Dishonest. I had to return because I had my tires insured by them, they found a couple of items that needed to be fixed, purely by age of part, I was in a rush to have car ready so did not dive deeper into the issues, and trusted them to be honest and ethical. The day after I picked my vehicle up, check engine light comes on, and now they are saying it it not their responsibility. Stay away.

Review №55

2024-04-27 01:51:26

I had a flat tire at work Genentech I could not get Costco tires so I called the SF Mercedes dealership and the women I spoke to was very accommodating. When I arrived at the dealership, the check in process was very off putting standing around, looking at me. Not greeting me. Standing at their desk chatting amoung themselves I literally walk up to them and asked for help. I was checked in by a gentleman. He was not friendly. Acted like I was bothering him. I was interested in buying a newer model car, he just oh ok… totally missed out on a potential sale. didn’t try to sell anything. I will stick to my home dealership in Fairfield ca where they treat me like family. I’m mad I spent over $1k at this dealership and not Fairfield for my tires But I had a flat and needed tires.

Review №56

2024-05-22 01:42:09

I got my treasure in DalyCity Mercedes recently! What I m feeling about their services?That will be friendly, fast, professional, responsible… The sales guided me to use the program patiently… I appreciate!!

Review №57

2024-02-19 17:37:58

Absolute best experience buying a car. The entire process was smooth, efficient, and surprisingly enjoyable. It felt like a breath of fresh air compared to previous car-buying experiences.I drove off the dealership lot in my new car, knowing I had made the right choice.Thank you Hana Kamel and the entire staff for your outstanding service.

Review №58

2024-04-18 22:54:06

Service center is clean, world class, and overall efficient.Manager assigned to me (Manny Solano) knows his business and his customer service was very good.Location is ideal for me aince I live nearby.

Review №59

2024-02-04 22:45:07

The showroom is fabulous. The customer service is top level! The staff is amazing. No nonsense back and forth negotiations, I let Hannah know what I was looking for and for how much and she delivered! I love my new ride!

Review №60

2024-04-03 21:22:30

What a beautiful family staff! Lenny and Hannah are beautiful people inside and out. I was not rushed. They made the process easy and I am enjoying my new ride. Thanks guys!

Review №61

2024-04-04 02:21:11

Steve was very informative and very easy to communicate with. The issues were diagnosed quickly. and resolved Will definitely be taking our cars here for future services. Thank you!

Review №62

2024-04-09 19:53:41

Ive had very good experience getting my EQS serviced at Mercedes Benz of San Francisco. I especially want to acknowledge Oscar, who manages the dealerships loaner courtesy vehicles. Oscar has consistently come through for me when Ive scheduled service and needed a loaner car. Im 68 tall, and Oscar is very thoughtful in getting me a loaner car that I can fit in. There was also a time when I needed emergency service and wasnt able to schedule a loaner car ahead of time. Oscar was able to find me one without any advanced notice, helping to make this emergency service much less disruptive. Oscar is a great asset to SFBenzs team.

Review №63

2024-03-22 01:16:21

Mercedes Benz Customer Care and MB of San Francisco service department worked hand in hand to correct a prematurely cracked driver seat bottom leather upholstery. Shout out to my service advisor (Manny Solano) and service department director (Adam Shapiro) for making the entire process as easy and painless as possible. Appreciate all your help and the professionalism or the entire service department team.

Review №64

2024-05-04 02:05:18

Excellent customer service. Alessandra Elder my service advisor was both professional and personable. Very happy with the service performed on my Smart Car.

Review №65

2024-04-17 23:20:40

Love the service & everyone is very nice. My tech advisor, Andre, is always very concise, professional and helps me save where ever possible which I appreciate being that getting your car serviced at a dealer can be $$$$. And their semi-new digs are oooo la la very nice! They even sell MB Merch!

Review №66

2021-04-25 18:19:59

Wanted to thank Veronica. It was great pleasure working with Veronica. I got an awesome deal and Veronica was helpful through the entire process. Great to know that Veronica has been selling cars for more than a decade. She is honest and kind. She was not trying to sell me a car but helping me to make a decision with confidence. I am happy with the car and her services.

Review №67

2024-02-29 19:55:14

Went in to get a master key copy for my slk... Megan in the service department was outstanding! Great customer service! My key is arriving today ...very fast as well! ... BTW ...thats the best looking dealership Ive ever seen....very nice! Thank you for the great service guys!

Review №68

2024-05-20 19:27:39

My service adviser completed the repairs to my Storyteller Sprinter van and got me back on the road. The work was done well and no wasted time. Thank you Ray.

Review №69

2024-02-25 22:10:49

I’ve never had such a great car buying experience before. The staff from reception, sales to finance were all top notch. Huge shout out to Ricardo Dias (Sales) and Daphne Yue (Finance) for the seamless and amazingly short buying process. From credit application by text/mobile to in-vehicle app setup while waiting for finance to finalize terms, everything was quick and efficient. I can’t recommend working with them enough! 5*!

Review №70

2024-03-02 02:22:40

Manuel Manny is an awesome service advisor!! He welcomes you with a warm friendly smile, always helpful, always polite. Best experiences have always been when Manny helps me. I can honestly see why my BF speaks so highly of Manny. Thank you for the wonderful service!

Review №71

2023-11-08 04:37:20

Bill in sales...... Cant say enough..... Ive bought many MERCS throughout the past 15 years and without a doubt.... Truly the best customer service Ive experienced..... Even after the sale he helps me with any little question or simple need with my S-Class.....5 star service.... Hands down best sales experience yet.....⭐⭐⭐⭐⭐

Review №72

2024-04-24 20:55:31

Excellent Service! I had a minor recall for my GLE 350 and was given an appointment right away. Recall completed in about an hour. They washed my car and I was on my way.

Review №73

2024-02-01 03:02:32

It was a pleasure working with Manny Solano. He was professional, friendly and well informed about what services had been completed. I’ll be returning to have another service in the near future and highly recommend the 2233 Gellert Blvd., South San Francisco Mercedes location.

Review №74

2024-01-14 17:00:02

Great experience at SF Mercedes. Tammy took same day reservation from me,and it was raining heavily that afternoon. But I got scheduled test drive without hesitation. All procedures are professional and smooth. Ease conversations with Tammy. We decided to lease the car after test drive it, and she helped us settle down all the details afterwards. Great service.

Review №75

2023-12-19 02:16:52

Had a great experience here, working with Michelle S. to purchase my new Mercedes EV. She was extremely patient and accommodating for me, and I appreciate that she didnt pressure me to make a decision. Felt she took time to understand my needs and work with me on my unique situation.This dealership is massive, at 7 acres, they have a large selection and new building. I was impressed with the professionalism and level of service here and straightforward pricing.Id recommend splitting the service business into a separate business pin on Google Maps so that the reviews dont mix - a lot of these reviews seem to be for the service side.

Review №76

2024-03-17 17:10:13

Manuel (Manny) Solano, is Very professional. He delivered Top Tier service! This was my first time at this location as I switched over from Autobhan Mercedes of Belmont. Manny warm welcomed me to this location, gave me full details of what exactly needs to be done. I just want to say his honesty, passion for what he does, service, professionalism is Amazing. He is easy to talk to very personable and he shows that he genuinely cares about you. Manny I’m so glad I metYou. You have a heart of gold. Your skill and passion is admirable. It was a please to have met you and work with you. All the best!

Review №77

2024-03-26 17:16:35

First of all, very friendly from the start. Second, they scheduled and returned my car THE SAME DAY! Very descriptive with the services that were done and to top it off, they cleaned my car inside and out. Sorry for all my hair you had to vacuum up.

Review №78

2024-02-28 21:30:42

Ask for Raymond Jew. Hes very helpful, prompt and friendly. They didnt try to upsell me on any other services and did a great job on my rotation and balance. Definitely recommend taking your Sprinter here for any maintenance and/or issues.

Review №79

2024-05-22 19:33:25

>$450 to replace a battery. They cleaned the car for us. It appears they may have just spilled polishing cream in the car and half wiped it up and then kicked the dirt around on the carpets and sent it through the local gas station drive through car wash. Just very unimpressed. Good luck out there everyone!

Review №80

2024-02-09 23:46:24

The primary people with whom we worked were wonderful - clear communicators and service oriented. Specifically, our service advisor Manny and a coordinator named Karen. The 4 stars instead of 5 though is due to inconsistent communications and what was ultimately a 4 day gap between my car being towed and it being completed when the only work involved was changing 2 tires.

Review №81

2024-02-17 00:00:14

Always a pleasure to shop at Mercedes-Benz of San Francisco. We have purchased multiple vehicles over the years for our family and always return because we are so well taken care of. Look forward to the next time!

Review №82

2024-02-11 23:08:35

Alessandra was very friendly, communicative, and a pleasure to work with. She made servicing my GT-S a breeze. The new San Francisco Mercedes location is a lot more elevated with plenty of areas to work while you wait, including several private offices to make calls.

Review №83

2024-03-11 17:39:50

My Mercedes had to towed in due to radiator hose leak. Mercedes SF made what could’ve been a stressful situation a seamless solution. They ordered the replacement hose and my car was ready the next day. I appreciate Steve’s professionalism.

Review №84

2024-05-18 06:01:02

Extremely happy with my car. Everyone there from the sales person to the finance manager Extremely professional and helpful. I would definitely recommend this place.

Review №85

2023-12-24 06:19:05

The team here is on another level – theyre car enthusiasts who speak my language, no pushy sales tactics, just real talk and genuine advice.Post-purchase, the service didnt skip a beat. They hooked me up with a solid maintenance plan and courtesy car whenever Im in for a tune-up. And I appreciate the check-ins – shows theyre not just about making a sale.Theyve earned my respect and repeat business. If you want a smooth ride in the luxury car game, this is your spot.

Review №86

2024-02-03 16:08:46

Once again we were there with another issue with our CPO CLS 550 - hopefully we can stay away a bit longer this time - but everyone is always very helpful and nice. Andre Aton is a good service advisor!

Review №87

2024-02-22 01:57:43

Everyone was incredibly professional, helpful, personable. I worked with Hana, who was fantastic. Found my car and was out of there half an hour later. Third Mercedes for me. LOVE the help at this place.

Review №88

2024-04-03 22:51:48

Great Service Department! I worked with Henry to get my Fuel Door Actuator replaced, and they went above and beyond to get my car in-and-out ASAP. They also washed my car after the job was completed. Also, paid for a LYFT to get me home and back to the dealer when the job was done. Big thanks to Henry and the Service Department for getting the job done and more. I would recommend getting a car from San Francisco Mercedes-Benz because theyre Service here is AWESOME! Id say the best in the Bay Area by far!

Review №89

2024-02-18 03:12:38

It took nearly a week just to have a flat tire replaced after hitting a pothole from all the rains we’ve had during this winter. While the service people are nice and the facilities are beautiful (the location is pretty inconvenient for San Francisco), it took way-y-y too long with too few updates that would allow planning for alternative means of transportation or whether or not we should rent a car in the interim.Long story short: we had our car towed there late on a Friday (after a three-hour wait for the tow truck which wasn’t their fault but Mercedes roadside service, just go with AAA). Despite having called the dealership service department ahead of time and trying to coordinate a tire order in advance to avoid this very scenario (has happened before with Range Rover, Mercedes and BMW), we then discovered that nobody had ordered the right tire that needed to be replaced the following week. While the dealership people admitted that they had ‘dropped the ball,’ it didn’t speed things up. Apparently this is what happens for towed in cars – you get placed at the very bottom of the very bottom pile of priority. After being placed on hold many times over three more business days and being transferred from advisor to advisor, we finally got the car back with its new tire on late Thursday afternoon — 6 days after the tow. Having spoken with so many people in their service department (while being polite) they did acknowledge that this is a continuing problem due to the fact that they are heavily oversubscribed. But what was more frustrating is that assigned service advisors would intermittently and randomly take days off of work mid week so their texting/semi-automated update systems ended up taking the days off too. There was radio silence when we needed updates the most. The quality of the replacement and work was fine but the process and the time needed to get something as routine as a tire replacement was not.

Review №90

2024-01-24 02:58:59

Honestly, this process should have been great. Everything changed once our wire was sent out. Its been so weird. We had to call and follow up multiple times in order to get an answer on when the car will delivered. Apparently, they did not have any information about the delivery company handling the car we bought. We NEVER received our bill of sale, title since we paid cash and did not finance it. It has been over a month and we have not received the items we would need in order to file our taxes, file of a license plate, etc. Basically our car is sitting in the garage. So if anyone from MB of SF is actually reading this, can you please send me my bill of sale and title so I can actually get my proper documentations done for this car so I can finally use the car?

Review №91

2024-01-25 00:39:08

Actually worst service I have ever had a chance to visit.I broke my tire on Sunday and Mercedes roadside assistance suggests this service to tow my car. The car was towed and my friend pick up me to had a lunch. I decided to make a call to confirm everything is fine, and during the call lady told my that I’m not able to leave my car and have to leave it somewhere on public parking and bring it on Monday. I asked several times about after hours drop off and she told it is not possible and they will tow my car if I will bring it. I had to cancel my lunch and rush to the dealership to confirm what’s going on. I was lucky and more professional guy told that everything is fine with after hour drop off.Next day when I called them (Natalia) told that I have to pay 500$ for a new tire. I told that I have wheel and tire warranty and she told that they are not accepting it. (Since that I made a lot of calls and left a lot of voicemails, but only once I reached her, all other times she was unavailable ). It took 2 more days for them to figure out how the warranty works.Once the car was ready I asked them to call an Uber for me, and they reject it, because I’m not from San Francisco.I will do all my best to avoid this service whenever in future

Review №92

2024-02-01 16:20:17

Wonderful and professional services at sf benz. New Brakes were installed and making squeaking noise at another garage. Went to sf benz. They replaced the parts under warranty. Now the brakes work perfectly with no noise at all. Excellent work!

Review №93

2024-02-23 21:58:03

I do my annual services here for my GLA250. Service scheduling is really easy as it is done online. Advisors are very informative and will give you the latest update. They also have a system where they will text you with all updates/questions/concerns and you can text them back rather than calling back which I like. They offer Lyft services in/to the city which is very convenient. They dont have a lot of loaner cars so if you do need one, you should make an appointment at least 2 weeks out to ensure they have one for you. They also send you coupons for service discounts in the mail once you are set up with them which is a good value. Overall very happy with the service they provide.

Review №94

2024-05-01 18:39:18

The service is always terrific. Alessandra Elder always takes excellent care of me. She is so great to work with.

Review №95

2024-01-06 04:57:29

Both of my concerns were addressed. The left turn signal rear light was replaced, and now works fine.The drawer underneath my radio, no longer sticks.Ali was so kind, and charged me nothing today! This made me very happy!Everyone was so friendly, and that coffee machine works great!

Review №96

2024-05-05 20:33:14

Service performed efficiently; service advisor good. Only wish there was friendlier greeting upon arrival by staff with clearer directions where to wait.

Review №97

2023-10-15 18:03:16

Great sales and finance team!I just leased a new Mercedes-Benz SL63 AMG from Mercedes-Benz of San Francisco and would like to share the great price and customer service experience from their sales and finance team. Let me start by naming the individuals who I worked with:Irsan Salem - Sales ManagerWalter Tarpeh - Sales and Leasing ConsultantDaphne Yue - Finance ManagerMy wife and I were treated with a lot of attention, respect, and courtesy. I live only 1.3 miles from another Mercedes-Benz dealer. I went there on the weekend, and I didnt get the help and attention that I expected from a luxury car dealership. The drive to South San Francisco was worth it. The entire leasing experience was amazing. They worked with me to get me a great deal and clarified all options. They didnt pressure me to purchase anything that I didnt want.I highly recommend Mercedes-Benz of San Francisco to everyone. They have my commitment that I will service my new car there. All my friends will be their customers.

Review №98

2024-05-15 21:30:02

I had a issue and the new manager took his time to listen to what I needed and executed the issue, my service advisor are both welcoming, kind, and respectful

Review №99

2024-03-09 02:39:32

Service center was amazing!! Great communication and very helpful. Manny was informative and polite and professional. Great job.Love that MB still washes the car after a service!!!Thank you!

Review №100

2024-03-29 01:14:48

As usual, my experience with Mercedes was very good. My agent in SFBENZ, Veronica Cheung did an excellent job in helping me purchase my 2021 C300, and lease another 2024 C300. I considered the whole process being smooth and efficient because of her.Veronica started searching for a new lease car that tailor to my needs. She provided detail info with options and prices which helped me make a decision quickly. In order to save me time, she started some of the paper work even before our appointment. She was very detail in explaining all the new features in the 2024 Mercedes to me, and follow-through by calling me to make sure I have no problems with the new car.This is my 4th lease with Mercedes, and Im always impressed with her diligent services! Veronica is definitely an added value to the SFBENZ. Thanks for her assistance, and Im already falling in love with my new car!

Review №101

2024-02-09 22:40:15

This review is for the car dealership, the experience has been no less than horrifying, please read this review and avoid this dealership to save you the financial troubles that we had. We purchased an EQE SUV in Dec23. It all started initially with them agreeing and negotiating on a price for the new car and trade-in for our old car, we were working with Constance from sales, she and her manager agreed upon the sale and tradein price, we asked for a few hours to think over and decide, within a few hours we let them know that we would like to make the purchase to that they refused to honor their own quoted price and asked for more. This was crazy! We have never experienced a dealership increase the price they quoted (this is our 2nd Mercedes purchase). We approached the GM Katrina, she was nice to intervene and get Constance and her manager to close the deal. The finance person we worked with Ken for the loan was very intimidating, perhaps we experienced slight racism there, when we asked to use credit card for down payment, which was agreed upon previously, he made us feel very pressured saying that we must use cash and he is doing us a HUGE favor by allowing a credit card. lol! Favor! Seriously?! Is this how you make customers making such huge purchases feel?Finally the worst things, the car broke down in 3-4 weeks, it wouldn’t go to drive and stayed on neutral, we needed to use roadside assist to drive it to a service center, the technicians said the parking sensors failed and needed to be replaced, two major electrical circuit components failed and needed major replacements. To this the sales manager at the SF dealership said - oh that’s why you have warranty. Seriously, is this how you talk to a customer when they report a problem on a brand new car purchased at your dealership?!We went through a car loan with the dealership for weeks and weeks we didn’t get our loan papers, upon following up for over 10 times for the loan details, we find out that the loan was applied twice to us ie we have to pay the bank two times for 1 car. This loan was fully handled by the dealership and is severely messed up. We tried contacting Irsan, Simon and Katrina multiple times to fix it and have no response. I am shocked at how our experience was with this dealership, I would advise folks to please use other Mercedes dealers, no1 should experience what we did and be annoyed with a new car they spent $$$ on.

Review №102

2024-03-28 12:36:14

Mr. Steve Lam, Mercedes-Benz Service’s Customer Advisor, is an extraordinary example of listening and delivering results!

Review №103

2024-06-22 02:21:13

Very good service. In and out in good time. Service team were clear and concise. Will return for more service.

Review №104

2024-04-10 19:38:59

Quoted 2.1k for service A3. Found two other shops near me who would do it for $525 / $315 - this is also around what Google tells me it should cost. This dealership seems to add a hefty bonus to markup. I would deeply question the pricing here.Update - found a place to do this service for $180! Called this Mercedes a second time to confirm their price - they quoted 1.5k. Still wildly too high! Glad I shopped around!

Review №105

2024-02-29 22:24:33

Ali is such a great professional Service Rep. It’s always great to see her at our annual service appointment. The continuity and level of service is outstanding! MBOSF always makes it right.

Review №106

2023-12-30 02:48:07

It was a great service. My car’s engine light was on so I brought it in and ended up related to the re-calls and completed all the work before the estimated time. And I was very happy that my invoice was $0. Thanks to my advisor.

Review №107

2024-05-02 06:29:55

Thankful and Blessed of the attentiveservice given to you as a Client from the assigned Representative and other Staff Members that jointly work together to be of assistance.

Review №108

2024-02-10 02:02:08

We had a great buying experience at Mercedes-Benz of San Francisco. I found a CPO Mercedes online at a great price. Kevin Chan the internet sales manager was great. Buying process was painless. Test drove, agreed on internet price, finished paperwork in about 1 hour. No pressure to purchase add-ons. It was truly the best car buying experience that Ive ever had. Weve bought Chevy, Ford, Volvo, VW, Toyota, Mini, and BMW. This was really good.

Review №109

2023-11-03 17:05:54

Wonderful services and staff! I felt very welcome from the minute I pulled truck into service drop-off. William S. was very courteous and attentive to my requests. I was offered a ride home and ride back once the service was completed. My vehicle was inspected thoroughly and I was provided an itemized list of repairs. Small matters such as low levels of power steering fluid, were remedied at no additional costs. Then finally to top off the great service my car was even washed and looked brand new! The whole experience made me happy I own a Mercedes Benz vehicle and glad have a great team to support my needs. Thank you everyone at this location for your help!

Review №110

2024-02-17 01:22:38

I appreciate being able to drive the car for a day before I made my decision.My sales agent Hana was wonderful. Never felt rushed, went above and beyond to care for all my needs and concerns.

Review №111

2024-03-11 20:13:36

First of all, it was a surprise that the engine light was on for a 2 year old GLB250. It will take 1 week or more to fix it. Still I was glad the dealer offered a loaner car free of charge. They did warn me about taking care of tire since a flat tire is not covered by any insurance, and topping off the gas when I return to avoid a charge, also they will pass the Fastrak toll to me. Fair. I have comprehensive insurance policy and I always top off the gas. Then I lost confidence after the following episodes. After driving the loaner car for about 20 minutes, the tire low pressure light was on. It was like 30 or 29. Ouch. I called the dealer, they transferred me to call road side service. I ignored since I was going to an appointment. I called the dealer again to talk to the loaner car officer. I dont want to be goat-scaped on a flat tire. He said there was no light when he gave the car to me. True. But the light was on soon after I drove. I took a photo to prove it. Then he said he can change the loaner car the next day. Then I drove about half hour, another light was on the dashboard asking to add 1 quart of engine oil. Ouch. I called the loaner car officer again, he said I could still drive and the car was due for service. Then I risked on tire punching and other broken issues and finished that driving alive.Next day, before I returned the old loaner car to get another loaner car, I topped off the gas in Costco gas station (spent over $20) but the dashboard did not seem to show the gas was full. It was a broken car for sure. It is terrible. The loaner officer gave me a new loaner. In the new loaner car, I took a photo on the dashboard about the tank which was like 390 miles. But I was not sure about MBs dashboard. I was not sure it was full or not. I did not drive anywhere. Two days later, I was told my car was fixed. And I topped off the new loaner car before I returned it. I spent another over $20 and miles jumped to more than 430 miles. Ouch. it was not a full tank! I asked my service officer. He said it was 83% full. But I was not told about that!!All in all, I lose confidence in MB.

Review №112

2023-12-03 00:37:18

Another good experience with Mercedes Benz San Francisco after the previous EQB 250+.Very friendly and respectful behavior, especially Aziz Khorramdel who was very helpful and so professional in changing my car to EQE 350+.Thank you to all of you guys. I’m very happy to be in the Mercedes-Benz family✌️

Review №113

2024-03-08 16:53:23

Constance is a great person to work with. She is very professional and very knowledgeable about the Mercedes Benz models. She put no pressure on her customers. She pays attention to the needs and preferences of her clients. It was a great pleasure to buy a GLS 580 from Constance.

Review №114

2023-11-30 13:19:16

Recently tried servicing at the new S.F. Mercedes location and had a great experience. Located minutes south of San Francisco, easy access off 280 fwy. Lots of space and easy parking. Staff as always were super friendly. Loved working with Steve Lam; excellent communication and our annual service including a recall campaign was completed same day!

Review №115

2024-03-25 02:15:03

We have been using Mercedes-Benz services over 25 years ago, any dealerships we worked with were always curtious and helpful.The dealership in San Francisco were beyond our imagination.Our car lease was up and we decided to buy the car.My husband and I both were so worried about the whole thing. As he can not walk and move his hand, we did not know how to take him to dealerships or get his signatures.Knowing my husbands condition which is new to both of us.The Mercedes-Benz of San Francisco got in touch with us and when I explain the situation and my husbands condition, the leasing manager Mr. Alan Chung put us at ease and said they will do their best to take care of us!! With the help of Nadin Mr.Chung,s assistant and Mr.Kerr in less than a day they did what they could and send a representative to our resident and took care of the paperwork.The Mercedes-Benz of san Francisco, not only did Smog the car, they even wash the car and brought it back to our resident. They saved us a bundle not to go to dealership.Our sincer thanks to Mr. Alan Chung, Nadin, and Kerr for all their hard work.Their curtious behaviors and professionalism earns them a 5 stars for customers service.We recommend your dealership to all our friends and relatives. Ps I am having my heart set on 2024 CLS.All the best to you!Buddy and Lili Santoso.

Review №116

2024-04-28 05:09:40

Great service to finish my parts at once. Free of changing to a new wheel parts including check tires pressure and cleaning my vehicle each time. Thank you

Review №117

2024-05-09 17:19:29

Andre Aton is top notch! Service advisor with high integrity. Loyal for 15+ years

Review №118

2023-12-14 03:59:51

The staff at Mercedes-Benz of SF were excellent. I was in and out within an hour. Everything was clearly explained to me and I was treated with much respect. Everyone was very friendly too. They made sure I knew how to use the controls before I left. A great experience!

Review №119

2023-12-02 05:28:03

My first visit to Mercedes-Benz of San Francisco was everything I could have hoped for. William was professional and courteous, and he graciously coordinated with me on a pickup time that fit my schedule. When the team pulled my van from the lot, they found an unexpected flat tire and asked me to come back later that day so they could finish a complimentary in-depth assessment before I drove away. I was highly impressed with the team’s professionalism and thoughtfulness—thank you!

Review №120

2024-02-23 20:33:47

Mercedes-Benz of San Francisco is a fantastic place to take your sprinter. I had four factory recalls that needed to be performed. I called the day before and they gave me a next day appointment and had the work done in about 2 hours.

Review №121

2024-04-11 03:09:57

I received an offer in the mail that asked me to trade in my 2021 Coupe for a 2024 Coupe. With 0 down and they showed me two vehicles zi ABSOLUTELY fell in LOVE with just to be sooooo disappointed. I stay an 1 hour away and the time I wasted was horrible and my offer was not recognized because of mileage that wasnt even mentioned nor indicated. I am so heartbroken and sad.

Review №122

2024-03-25 20:03:19

Took my care in for an oil leak. Since they had worked on my car before on a similar but different problem they waved the labor charge of nearly $900 and only charged me for the replacement part. Good job .

Review №123

2024-01-11 21:13:19

Alesandra and Oscar provide the best customer service. Quick and efficient! Also the new MB facility is nice n clean. Very easy to get in and out of. Over all great experience

Review №124

2024-04-23 17:48:43

The salespeople are welcoming, helpful and there is no sales pressure. There is plenty of inventory and they work hard to get you exactly what you want. I had a great experience at this dealership!

Review №125

2023-12-04 22:23:16

I had such an amazing experience at Mercedes-Benz of San Francisco! I just leased my third car with Walter who is very knowledgeable, a great resource and he guided me through the entire process. MB has a great culture, working with Walter, Katrina and and the entire team is always a pleasure. MB always wants what’s best for their customers and it makes the whole experience great. Highly recommend this dealership!

Review №126

2024-05-31 01:39:24

I needed to submit correction of a recall notice to renew my vehicle registration. Mercedes Benz of South San Francisco van and sprinter service department was helpful and considerate.

Review №127

2024-05-03 18:36:32

Ray provided great service and a quick turnaround for a recall/warranty DEF system & smog issue that came up for my Sprinter van.

Review №128

2024-04-02 20:13:11

A new service advisor makes all the difference. After a disaster of an experience in July 2023, I finally found a new service advisor, Manny Solano, who understands the level of service expected from Mercedes-Benz. From the first phone call from Manny to setting proper expectations AND keeping me informed to the end, Manny is the consummate example of exceeding expectations in delivering service. Ill be back!

Review №129

2024-04-02 19:53:55

Chris was an excellent sales person!He was very knowledgeable and was great during the sales process. As a result if you are looking for a G wagon…Chris is the man 👍

Review №130

2024-04-03 15:15:59

Mercedes Benz Dealership for San Francisco on Gellert is amazingly fast, efficient, friendly, and totally convenient. I dropped off my vehicle mid-morning and was contacted later that afternoon when my car was ready 😎They also offer Uber/Lyft for assistance

Review №131

2024-06-09 17:20:26

The dealership did a great job getting our car ready very quickly! Constant communication and speedy work.

Review №132

2024-04-25 15:44:14

Everyone at Mercedes is very helpful and kind. Service is always exceptional as is my service advisor Andre Anton and Vehicle agent Oscar Rodriquez!

Review №133

2024-04-18 18:59:56

Efficient and pleasant facility. Manny (Manuel Solano) is absolutely amazing. Very professional, knowledgeable and delightful.

Review №134

2024-02-26 03:43:41

Andy at SF Mercedes Benz took care of us 100%!!! East to work with him and the staff there. We were welcomed with smiles and felt at ease!! Recommend highly!

Review №135

2023-12-09 03:45:03

Purchasing my new Mercedes Benz was an exhilarating experience from start to finish. The sleek design, cutting-edge technology, and luxurious interiors exceeded my expectations. The performance on the road is unparalleled, making every drive a joy. The dealerships professionalism and customer service further enhanced the overall satisfaction of owning such a remarkable vehicle. I feel like Ive not only invested in a car but in a lifestyle that reflects elegance and sophistication. Thank you Michelle Sou for helping me every step of this process!

Review №136

2024-05-12 20:24:51

I definitely recommend Kerr！！He is a very patient and good salesman. My first car experience was good in SF Mercedes-Benz

Review №137

2023-11-08 22:57:44

Great service! Couldn’t get loan car. So I’ll book in advance next time. My service advisor was very nice polite and accommodating. On Saturday morning everyone was in good mood. So you can tell their work culture is great. Positive vibes. Thanks guys

Review №138

2024-03-17 01:44:58

Been coming back because of the people; especially Katrina and Fernando. Couldn’t have been happier.

Review №139

2024-03-20 01:35:35

I had my car service at MB of San Francisco and staff are amazing and very courteous especially Steve Lam who was my service advisor .I always feel confident and very satisfied everytime I bring my car on that location .Please continue to provide excellent service to us client and loyal to MB so that this way we are all happy customers.Excellent job Steve and your team 👍👍👍

Review №140

2024-01-25 23:55:04

They treat customers with impeccable professional integrity and respect. So happy to be back with Mercedes after a disastrous stint with Audi. Only reason we left MBZ was they stopped manufacturing PHEVs for 2021 model years.

Review №141

2024-05-13 16:48:29

Great service. Appreciate the ride both ways. Nice facilities. Our service advisor was on point.

Review №142

2023-08-04 03:05:33

This review is for the service center ONLY.I wanted to take a moment to share my wonderful experience with Frank. His level of accommodation and service surpassed all my expectations, making my visit truly remarkable. Franks unwavering commitment to providing exceptional service sets him apart from the rest. His accommodating nature, product knowledge, and genuine care for customers truly make him an asset to the Mercedes Benz Store.What impressed me the most was Franks attentiveness to detail and his commitment to ensuring customer satisfaction. He went above and beyond to understand my preferences and tailor his recommendations accordingly. It was evident that he genuinely cared about my needs and took the time to listen and address any concerns I had.

Review №143

2024-01-28 01:37:45

Annual maintenance and wheel alignment. They clean the car; and the service advisor, Andre, took care of my rides via Lyft.Great service and everyone are very nice.

Review №144

2023-12-22 01:36:39

Ray and the rest of the team at the Van center are amazing! Not only was Ray incredibly helpful and knowledgeable, but the whole team made my service and repair experience a breeze. I one hundred percent recommend Mercedes-Benz of South San Francisco.

Review №145

2024-04-20 18:59:04

Great Service from Mercedes Benz! My Service Representative Natalia Garcia was awesome she was very responsive and helpful. Just grateful!!

Review №146

2023-12-08 21:04:22

Smooth experience from start to finish, clear communications, well-organized “free” Lyft service (quotation marks acknowledge the fact that such things are invisibly folded into the total fee), last minute extra service added when it became clear the battery was due for replacement. Staff also managed to rescue the key which was getting stuck in its fob by McGyvering a spare discard from a returned vehicle, thus saving me the $500-odd dollars charged for new keys. Service rep was so polite it felt obsequious, but I’m not complaining!

Review №147

2024-05-27 13:37:58

Very helpful and friendly staff. They know their stuff. Michelle especially was very patient and made sure I had all my questions answered!

Review №148

2024-05-22 01:38:25

Very nice experience doing business with San Francisco Mercedes Benz, the whole team was great, friendly, helpful and transparent. I will definitely recommend them to all my friends.

Review №149

2024-06-15 02:48:23

Ive been working with them for over 15 years, multiple cars.. Always helpful, professional, quick turnaround and great staff!

Review №150

2024-06-07 00:03:37

I always get the most professional, courteous treatment. Im grateful for their attention and care. thanks to the entire team

Review №151

2024-01-17 04:07:34

Steve always gives exceptional service.. I will continue to bring my car for service for years to come. Everyone at this facility is courteous, friendly and extremely helpful..

Review №152

2024-04-07 18:01:00

Christian Pagnia graciously guided me through the dealership, orchestrating an unforgettable test drive that has left me eagerly anticipating my future purchase with him. His unparalleled customer service truly exceeded all expectations.

Review №153

2024-06-01 13:47:03

Excellent service as always. They fixed my car sooner than expected. And they wash it too!

Review №154

2023-12-03 20:03:29

Appreciate Abdul for the assistance on getting my car fixed in a timely manner. Abdul was extremely helpful and was able to talk me through all the charges and work needed and even worked with me on the pricing. Thank You!Minus 1 star as my car was returned without car wash and vacuum as noted as completed on invoice; however, after inspection car was not washed or vacuumed. This would be the second MB dealership I’ve taken my car to where this service was not complete as stated.

Review №155

2024-05-21 02:32:49

They are helpful, fast, quick. Listen to customer needs. Tammy and her husband helped me. Awesome people.

Review №156

2024-02-13 19:52:41

Disappointed with the service center. Was told car would be ready by the morning, since then service advisor unresponsive. Front desk staff rude and unhelpful. Communication and customer service severely lacking. Cant recommend.

Review №157

2023-11-26 20:54:48

One of the best leasing experiences ever. Super friendly and professional staff. Michelle from the sales team worked with me to get a great deal on my new car. Very smooth and hassle free process. Will be back for my next car.

Review №158

2024-03-07 05:00:57

Steve was great and helpful. Staff were also very friendly. Will definitely use the service department again in the future

Review №159

2023-11-03 07:50:26

We purchased our first electric vehicle at Mercedes-Benz of San Francisco after being part of the Benz family for over a decade and had a terrific experience. Irsan, Sales Manager, was super attentive and friendly; he heard our concerns regarding vehicles, pricing, and provided the best possible deal. He referred us to Lauren, Sales and Leasing Consultant, who showed us the vehicles we wanted to see, made suggestions, and was also very patient, friendly, and knowledgeable. Ken, in finance, was also very friendly and answered all of our questions. We even got cake as the staff celebrated someone’s birthday that day! Everybody else surpassed our expectations and would definitely come back in the future!

Review №160

2024-06-09 19:27:14

Your staff provided us with outstanding services! They serve with dedication and special efforts!Marc & Ivy chan-Kai

Review №161

2024-02-28 21:16:33

First time service at SF Benz, pretty good. They will have 5 starts if the wait time can be shorter, but I guess they were busy that day.

Review №162

2024-03-25 20:08:11

Fantastic buying experience. Alan and Daphne were great and made everything easy. Highly recommend MB of SF.

Review №163

2023-10-02 20:19:38

Absolute angels of a dealership! THIS is what buying a car should feel like! They were so warm and welcoming, and went out of their way for me every step of the way.I had a really bad experience at another dealership, and when I explained the story to them, they were so understanding and worked with me.Special shout out to Danny, who practically became my bff for the day! :) we talked about old TV shows that we loved, and he and his boss were so kind. Danny even drove with me to drop off my rental car so I could take my new car same day!Also just received a 24 hour follow up call just to check on me and how much I’m loving my new car. Now that’s service :) Buy from here, you won’t regret it!

Review №164

2023-12-08 23:47:27

Exceptional service! Michelle is the best! From the knowledgeable sales team to the efficient paperwork process, I felt valued as a customer. The attention to detail and commitment to customer satisfaction truly set this dealership apart. Highly recommend!

Review №165

2023-11-01 03:07:18

Excellent experience all around. Frank, my advisor, was fantastic. Far superior to the other dealership on the peninsula where I used to take my car. Only thing I was surprised about was they didn’t wash the car prior to pickup. That’s usually a nice touch. But no big deal. Very pleased.

Review №166

2024-06-01 01:20:51

Had a great experience with Kris (Kristopher) helped me pick exactly what I wanted and provided me with a great deal!

Review №167

2023-11-22 20:32:24

Fast, friendly honest & amazing experience! Walter was very courteous and flexible with my time constraints. He answered all of my questions without pressuring me to buy and I proudly recommend him to help you with your needs! I couldn’t be happier with the purchase of my Metris to solve one of my business needs! Thanks again Walter!

Review №168

2023-11-16 23:15:14

Came in for a yearly maintenance appointment and had the pleasure of being taken care of by Manuel Solano. He was courteous and professional throughout, and made the whole process extremely easy which I really appreciated after a horrible morning spent stuck in bad traffic.The dealership was exceptional clean with a nice lounge, and is very close to a great variety of food options, which made working from dealership quite enjoyable.Highly recommended and will be revisiting next year!

Review №169

2024-03-30 20:07:55

Great experience, the staff is knowledgeable, kind and prompt. I had an appointment the day after and the job was completed in a day. Really great experience

Review №170

2024-03-26 00:11:56

I was pleased my service guy Ray was very good at his job got me a quick appointment kept me informed and got everything done that day.

Review №171

2024-04-24 23:47:06

Very knowledgeable and friendly service representative. Like their Lyft service from home to pick up my car.

Review №172

2024-04-19 23:35:12

They said they would wash and vacuum the car. It wasn’t done. I only bring it up because I could have picked it up earlier but they made me wait an hour and a half because it was being washed

Review №173

2023-12-18 01:44:08

Excellent customer service all around from start to end! Brought my car in for unexpected repair (smashed windshield in downtown SF!). Expedited my parts and finished in time to catch my flight! Thank you so much.

Review №174

2023-07-20 10:26:43

Steve Lam the Service Representative is always courteous, professional and knows his stuff. Value his opinion. When he tells me to follow the recommendation of the mechanic I ready accept because I trust his every word. Your service has always been great but he makes it greater. Please let him know because of him Mercedes will alwaysscore 100 points. I trust him as my Service Consultant. I have been with Mercedes since the days of San Francisco. Let him know and give him a raise at the next annual review People like him epitomize that excellent customer service that is difficult to find these days. My husband really likes him too. Keep up the good work.

Review №175

2024-05-01 02:00:21

We had a pleasant experience during our purchase of gla250. The staff was nice and friendly.

Review №176

2024-05-06 20:21:58

Wonderful service and exceptionally fast at finding the car I was dreaming of and took care of me from start to finish

Review №177

2024-04-01 15:28:22

This place is the worst place I experienced here and way over priced. I brought my Mercedes k with an airbag light they charged me $305 okay then they say if it goes on again we’re going to charge you another price or part to fix it . Like why I payed $305 k to fix a loose wire. Then now the check engine light is on . If it’s not the airbag it’s the check engine light. Really

Review №178

2024-05-31 21:20:42

Service comes back with so many expensive recommendations, like engine belt change, valve cover gasket replacement…For recommendations like these I would rather have a picture of what they are talking about

Review №179

2024-05-03 22:09:37

Great dealership to do business with. The staff is great. Katrina is an awesome GM.#IGOTBOONED

Review №180

2024-01-30 22:00:49

Easy to schedule. Timely service with great Lyft service to and from the appointment. Service representative answered my questions thoroughly.

Review №181

2024-02-04 16:24:32

I got the best deal, and they waited for me after hours to purchase my vehicle I got exactly what I wanted, this guy’s are the best, especially Michelle she did an amazing job, thanks 🙏🏻

Review №182

2024-01-22 20:36:51

Routine service was performed quickly and efficiently. My appointment was on time and Allesandra was as knowledgeable as always. It is never a chore to service my vehicle.

Review №183

2024-02-14 23:56:06

Manny from the Smart Center is a kind and wonderful person! He explained everything to me really clearly and provided excellent customer service

Review №184

2023-10-11 19:29:03

Easy, fast, and friendly service! I was able to drop off and pick up, and they offered to call a car to take me back to my residence. My service advisor, Manny, called when it was ready and explained the service my vehicle received. Even helped with setting up the MEConnect app (thanks Bill!!) Even a complementary car wash to boot!I would recommend this location to anyone in the area!

Review №185

2023-10-24 22:47:21

Very pleasant, the facility is beautiful. Only thing Im not happy with that none of the people that works there greets you. But overall I love bringing my car there. I live 1 hour and 25 minutes away from this location. Only thing they need to work on is greeting the customer when they come in the facility.

Review №186

2024-03-08 02:49:19

Brought my GLC 43 for routine maintenance. Super friendly staff, nice facility, and they schedule a Lyft ride to/from the dealership. This is my go-to Benz dealer!

Review №187

2024-04-17 00:37:33

Excellent service at Mercedes-Benz of San Francisco for our 2017 M-B 3500 Sprinter: very quick scheduling for service, estimate was right on, and the service completed on time.

Review №188

2022-07-05 00:07:53

Kevin and Daphne were fantastic! Came in with what we wanted in mind, and Kevin was great at answering our questions. Had the car set up for a test drive and charged when we got there. Daphne was a hoot and walked us through the paperwork without issue.

Review №189

2023-12-12 00:00:03

Excellent service!- the service rep was courtesy and professional- the Lyft service they provided to and from Mercedes Benz of SF was even better than having a courtesy vehicle. Convenient and no need to worry about filling up gasoline- I got back my car sooner than I expected with free car wash inside and out

Review №190

2023-12-28 07:41:01

Excellent customer service, leased mercedes eqs 450. Walter the sales rep was amazing. His manager Ibraham if I recall the name correctly was super helpful. They gave great deal on the car and free goodies for my nephew. Great overall experience 👍

Review №191

2024-06-17 17:19:39

Steve and Henry are excellent in their professionalism and manners. Veronica/sales is tops also.

Review №192

2023-11-13 22:03:56

My MB service advisor Ally is wonderful!! I really appreciate how she knows my car since I bought it & take my car to her only when its time. They our friendly & courteous. No wishy-washy items about whats going on this my car. Highly recommend this dealership. Thank you Ally & MB of SF.

Review №193

2021-02-22 23:17:02

Bought a new vehicle from SF Benz recently and have been happy with everything so far. The sales team gives you a lot of attention here and shout out to Walter who took great care of me. He is prompt to answer my calls or texts both before buying and now after with any questions about the car. They were also competitive during the deal process and had the exact vehicle I wanted. Overall would recommend to anyone shopping for a Mercedes!

Review №194

2023-10-06 02:45:48

I was on vacation when the yellow engine light came on in my 2022 sprinter. I contacted the dealer in My Home city who was absolutely no help I was around 100 miles away from San Francisco Mercedes-Benz when I contacted Frank at Mercedes San Francisco van. Frank was extremely Helpful and accommodating what you would expect from a luxury brand. Frank got me in right away and within four hours my van was fixed and I was on my way. I cannot say enough for the customer service at San Francisco Mercedes-Benz. From the receptionist to the lot attendant, who greeted us with a big smile, and said welcome I knew I was in good hands. Thanks again Frank and Mercedes Benz San Francisco you saved our vacation.

Review №195

2023-12-27 20:14:52

I am very Happy with the service. Michelle was the best! She was beyond knowledgeable and helpful with every step of the process. I highly recommend Michelle and her team.

Review №196

2024-03-26 18:41:40

My first experience was not at all pleasant, the guy who answered me was very strange to me, I dont really know what he thought about me, but he gave me a very high price, almost 1,500 dollars to change the transmission oil in my car, he was like thinking that I wasnt going to leave the car because I wouldnt be able to pay you to do the service and when I went to pick up the car the price was much less, I felt really bad about it and asked how much it would cost to change the engine oil and I was told it was 300 dollars I think everything was more expensive just for me

Review №197

2024-03-19 01:52:10

Very conscientious staff; they knew immediately they weren’t going to make a sale or get a service job but still spent time allaying my concerns. Extremely professional.

Review №198

2024-01-10 22:49:16

Pretty good, staff here helps me a lot even though the website got some problem. But they tried their best to provide me a loaner car during the service.

Review №199

2024-03-08 00:02:26

My shopping and buying experience was easy and the associate (Tammy) that I worked with was great. Helpful and responsive.