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Mercedes-Benz of Foothill Ranch in Foothill Ranch

4.6 (199) 81 Auto Center Dr, Foothill Ranch, CA 92610, United States

Location on the map

Foothill Ranch, Orange County, California, US

Phone: +1 949-273-4077
Site: https://mbfoothill.com/

Opening hours

Monday:8:30 AM–8 PM
Tuesday:8:30 AM–8 PM
Wednesday:8:30 AM–8 PM
Thursday:8:30 AM–8 PM
Friday:8:30 AM–8 PM
Saturday:8:30 AM–8 PM
Sunday:9:30 AM–7 PM

Edit info

Total reviews rating 4.6

199 Reviews for Mercedes-Benz of Foothill Ranch 2024:

Review №1

2024-06-05 01:28:27

I brought my car in for servicing and they returned it to me with a very large and noticeable scratch on my car. The dealership denied all responsibility. They kept my car for a week and could not provide sufficient proof that they didn’t do it. They take pictures of the state of the vehicle before the service which clearly show that there was no damage before it was taken in. Never had such a terrible experience like this.

Review №2

2024-05-22 01:25:45

Mercedes Benz Foothill Ranch did a fantastic job. My service coordinator, Lisa, and my service manager, Daniel, were both fantastic. They were responsive, direct, and easy to communicate with. They made an otherwise inconvenient experience or emergency car repair much more pleasant and straightforward. The repair techs did a thorough job and I got my car back in just over 24 hours. Great experience!

Review №3

2024-05-28 16:47:02

Excellent purchase experience with One of Sales Manager Sean.Process ran smooth from quoting the price, asking questions, incentives, and final document signoffs. No pushing on any extra services/products, and you are free to negotiate. We got a good deal From MB foothill comparing to many dealers we asked around this area, and Sean would like to help out to get the price fitting our budget. He also explained well the entire purchase process and answer questions about our new vehicle.Highly recommend!

Review №4

2024-05-15 00:29:11

Just done the service for my car at Mercedes Benz of Foothill Ranch for the service. The whole experience with my service advisor Daniel Choo was fantastic. I was truly impressed by his patience, efficiency and professionalism. 10/10 on communication and attitude, always responds promptly and kindly. Really appreciated his assistance. Highly recommend MB of Foothill Ranch!

Review №5

2024-05-09 16:50:36

I know Im a little late with this review...I would like to give a huge shout out to Art Smith! He went above and beyond to help us with our service needs. My father had just past away (2 days before) and I was a mess. Arts compassion and willingness to make sure there was no added stress or concerns are greatly appreciated. Thank you, Art!Mercedes Foothill Ranch Service Dept has always been a good experience for us. We will continue to recommend to our family and friends.

Review №6

2024-06-12 22:05:20

Exemplary Customer ServiceFrom the moment I engaged with Foothill Ranch Mercedes Benz staff, it was clear that customer satisfaction is a top priority. The representatives were not only knowledgeable but also incredibly attentive to my needs.DANIEL CHOO, Assistant Service Manager displayed operational excellence and provided me with first class service.1. Responsive Communication2. Personalized Attention3. Proactive Problem-Solving4. Empathy and Courtesy5. Superior EfficiencyMy experience was not just satisfactory but truly exemplary. The team at Foothill Ranch Mercedes Benz consistently displayed empathy and courtesy, creating a pleasant and reassuring experience throughout my interaction. They have set a high standard for what excellent customer service and efficiency look like! Thank you.

Review №7

2024-06-14 13:48:15

The service specialist I had (Art Smith) was awesome and very knowledgeable, I had a great experience with him.In regards to administration, when I called to book, the first person didnt book me, but after 3 days, I noticed he didnt! And I booked again.Both admins gave me the wrong charges, zero and $300, plus neither knew the correct duration of the service, both said 0.5 hours.

Review №8

2023-11-27 00:21:53

I went for the second service of our Mercedes 350 GLE 4Matic at Foothill Ranch center and it was a pathetic experience. I am not sure whether they have changed any oils or not, because even the wiper fluid tank was empty. The car was not cleaned and it was very dirty when I received it back. I am posting photos of the car. I am going to complain to Benz about this indecent and irresponsible behavior. If the people working in Benz service center does not have any obligation to customers, I need to know at least the company have it or not!

Review №9

2024-04-14 04:37:08

I recently had the pleasure of experiencing unparalleled service at Mercedes-Benz, thanks to their exceptional service specialist, Mike Barbee, at the Foothill Ranch branch. From start to finish, Mike went above and beyond to ensure that my car received top-notch care and attention.Mikes communication skills are second to none. He kept me informed every step of the way, providing updates on the progress of my car and addressing any concerns I had promptly and thoroughly. His professionalism and dedication to customer satisfaction were truly impressive.When I received my car, it was in impeccable condition, thanks to Mikes meticulous attention to detail. Not only did he ensure that the necessary service was completed flawlessly, but he also took the time to explain everything to me in a clear and understandable manner.Overall, my experience with Mercedes-Benz of Foothill Ranch and Mike Barbee exceeded my expectations. I highly recommend their services to anyone in need of maintenance or repairs for their vehicle. Thank you, Mike, for your outstanding service and commitment to excellence!

Review №10

2023-12-17 22:08:45

I got my two Mercedes SUVs from here. Kaitlyn helped me a lot. She provided insightful information in terms of comparing different options and answers my questions patiently. She also gave us a decent discount by negotiating with her manager. If you are a female driver like me who needs design/interior aesthetics introduction instead of overwhelming technical knowledge, go for Kaitlyn!

Review №11

2024-04-11 17:26:58

I recently had the pleasure of working with Katie when buying a new car. She did an excellent job. I was looking to purchase a G wagon this dealership did not mark up their vehicles as ridiculously as other dealers $25000 mark up on several other Southern California dealers did when I was looking for a car one even went as far as $50000. She kept me updated regarding the status of my order. On the day when I came to pick up my car everything went smoothly without any issues. If you are looking for respectful customer service and professionalism this dealership is where you need to go

Review №12

2024-05-05 21:37:11

I had problems on the 5 freeway and had to call AAA. The took me to the closest Mercedes dealer. I didn’t even know where I was! 1 1/2 hours from home. But… Foothill Ranch Mercedes was the best! My service advisor Mike Barbee was phenomenal! Gave me a loaner and took care of the problem quickly (transmission). I’d drive there for service, Literally!!

Review №13

2024-05-03 17:43:27

MB of Foothill Ranch is AMAZING! Everyone I came in contact with-from scheduling my service appoint (emissions recall) to actually getting the service were great! They are very professional and quick. I highly recommend MB of Foothill Ranch.

Review №14

2024-03-27 22:30:00

I purchased an E53 AMG from MB of Foothill Ranch and my experience couldn’t have been any better. On my initial visit I was greeted by Glen. He was straight forward, honest, and hassle free. The day I came back to finalized the deal, I dealt with Sean, who was also great. Straight forward communication with no gimmicks, is what I got which was highly appreciated. Dealerships can make many, including myself a bit anxious, but they made it very easy. If I know anyone in search of a Mercedes Benz, I will surely send them their way. Shout out to Anthony in finance as well.

Review №15

2024-06-03 20:32:04

Art was my service technician and did a great job! He was very professional and detailed, plus the turn around was so quick. Will absolutely only bring my car to this location for future service!

Review №16

2024-04-26 13:35:16

I had to take my car in for a recall. Isaac was great! I had an appointment & my car was washed and looked at in just 2 hours. The whole process was very smooth. If I ever had issues with the car, I would definitely trust Isaac/mercedes to provide insight.

Review №17

2024-02-07 17:03:08

This is a great place to buy a car! The entire process was like no other car buying experience Ive had. My salesperson, Kevin K, was very professional and a great communicator. I had my new car shipped to Northern California. The dealership made all the arrangements and the process was seamless. I highly recommend Mercedes of Foothill Ranch.

Review №18

2024-01-19 01:40:58

This was my first visit toMercedes Benz of Foothill Ranch. First impressions are so important and I liked the openness of the building layout. The personnel are polite and well trained, I felt comfortable with my treatment from the start.I didn’t buy from your store however you have a loyal customer from now on for all service and warranty in the future.I especially appreciated how Issac Lamb assisted me, straight forward talk and positive performanceThank you, Mitchell Trevor

Review №19

2024-04-29 20:31:39

As always, MB of Foothill Ranch delivered excellent service. I recently had my GLE A service completed. Henry was professional and thoroughly answered all my service questions. I got my car back on time and wasted no time at the dealership. I appreciate a business that can keep their promise. I recommend MB of Foothill.

Review №20

2024-02-05 03:05:30

We had an excellent car buying experience at this dealership. We negotiated a great deal with the Internet Sales Manager, Glen Pon, who honored all the terms when we visited, without the need for further negotiation at the dealership—a stark contrast to our experiences with other local Mercedes dealerships. Additionally, when our car of interest was sold before our visit, he promptly sourced the same model with the same options from another dealership, ensuring we didnt have to alter our plans. Our interaction at the dealership was very positive, and they even helped us secure a much better rate than what we initially had. I will definitely conduct more business with him and this dealership in the future and highly recommend them to everyone.

Review №21

2024-03-08 00:35:05

I have been bringing my two Mercedes-Benz vehicles to Mercedes-Benz of Foothill Ranch service center since 2019. I can confidently say that their service and customer care are excellent. I’ve had the privilege of working with Arthur Smith multiple times; he is incredibly knowledgeable and experienced as a service adviser. I extend my sincere gratitude to him and the dealership management.

Review №22

2024-04-28 02:03:13

My recent experience at Mercedes-Benz of Foothill Ranch in California left me utterly dismayed and thoroughly disappointed. Upon the assurance of the sales associate, Kevin Kozeniesky, I embarked on what I hoped would be a promising journey to acquire a 2019 Mercedes-Benz GLA 250. Little did I know, it would turn into a nightmare of deceit and incompetence.The salesperson, Kevin, confidently assured me that all vehicles undergo a rigorous inspection process by their service department. It proved to be nothing more than a hollow promise.Upon taking the vehicle to Mission Auto Center for an actual inspection, the truth came crashing down like a ton of bricks. To my horror, the vehicle was riddled with major defects that the Mercedes service center manager conveniently failed to mention. Multiple oil leaks, including ominous signs near the head gasket, were glaringly evident. Additionally, one of the tires was on the brink of failure and needed to be replaced, and to add insult to injury, the car refused to start without a jump when we first got in - OUCH.The subsequent revelation that it would require six hours ($150/hour) of labor just to identify the source of all the oil leaks, followed by the prospect of shelling out thousands for repairs, transformed the dream of owning a Mercedes-Benz into a financial nightmare. Not to mention the 3 hours of traffic filled drive time wasted time from SD to Foothill + back and the $150 spent on the private mechanic’s inspection.I did look at a couple others thinking this one was an outlier, but once again the service department let through another lemon. The Black 2019 Sedan was falling apart inside - literally. I went to roll down the back window and the button came completely off. The look on Kevin’s face followed by “I think we need to send this one back to our service center”. Dude, FIRE YOUR SERVICE CENTER.It is profoundly disheartening to be misled and betrayed by a dealership that purports to uphold the prestigious standards of the Mercedes-Benz brand. The stark disparity between the promised level of service and the dismal reality serves as a warning to potential customers: Beware of the deceptive tactics and lack of integrity at Mercedes-Benz of Foothill Ranch.

Review №23

2024-02-14 16:55:28

Normally I’m not one to go out of my way to write reviews. The service team is great! The greeters put on a big smile and make you feel welcome even when it’s chaotic. As for the negative review I couldn’t help but over hear. I believe I heard him telling another gal he helped with tires I didnt happen to catch the man’s name, but he was just very unprofessional in my opinion. Talking about women in negative ways, speaking on certain politics in front of myself as well as other customers. Not to go into detail on what was being spoken about whats going on in the world right now a little sensitive topic.

Review №24

2023-12-08 19:11:25

Mercedes Benz of Foothill ranch is second to none. The customer service is fantastic especially the service dept. Mike B is the get it done guy. Hes fantastic alongside the other service guys!! Thanks, Shay

Review №25

2024-04-14 16:29:23

Do not trust this place. I took my Mercedes here and they racked up all kinds of bills for it to be “fixed” for the same issues to happen just shortly after. I brought it back two more times shortly after the exact problem as before and they did not honor the warranty work promised to me by claiming it was “different”. It was not one detail different from the original problem. I spend thousands here for no reason, when I escalated it to the higher up boss she didn’t take the time to hear my story and instead just kept telling me the same fake response every time without an ounce of care for the customers experience. I took it to a trusted mechanic after & he confirmed that everything they fixed had nothing to do with the problem and they were for sure coming up with random issues on my car to steal from me and never even diagnosed the actual issue. Do not waste your time or money going to this place.

Review №26

2024-03-12 15:44:46

Daniel was excellent! He was very informative about the status of the car’s repair and spent time researching the answers to some questions I had about one of the car’s systems that he didn’t know right away. Overall, a great experience!

Review №27

2024-03-20 02:09:38

My E53 AMG received extensive diagnostics by the Foreman at MB of Foothill Ranch and he rectified inoperative Parktronic system by updating software without any hardware replacement which could be lengthy if parts had to be ordered. Great appreciation is expressed herewith for the effective process to resolve the issue in professional manners by all members of the Service Team from Service Advisor, Service Foreman, and I got my car back after some 4 hours. Exceptional service received, thank you very much!

Review №28

2024-06-10 23:29:26

Car took a lot longer than expected when I had appointment at 7:30 in the morning didn’t get done till late afternoon for a service. Inside the show room where the service desk is smell like smoke. Finally car washed nicely.

Review №29

2024-05-15 20:15:18

Best in the area for sure! Love this dealership (been to couple of other mercedes dealerships due to relocations, and this one for sure has been the best experiences!, shout out to Daniel Choo, who took care of our service request (walk-in), he even told us about the 2 recent recalls on our vehicle, included in the repair and completed within just half day..

Review №30

2024-05-26 21:12:04

Daniel Choo, service manager was great. Very attentive, thorough, and even went out of his way to help us with our Mercedes Me app issue. Thank you, Daniel.

Review №31

2024-03-14 04:37:19

Daniel did an incredible job getting me in and out in only 2 hours. Professional demeanor, explained everything in simple terms. Even called me Sir, not Boss like some other dealers. 5 Stars for MB Foothill and Daniel.

Review №32

2023-06-09 21:40:43

Best dealership ever!Was very happy to have a deal with You ! And will recommend you to all.Special thanks to Conrad, Rose and Max

Review №33

2024-05-23 10:57:19

Huge shout out to Issac Lam for the job well done. I used its service department to replace the windshield glass. He handled the job very neatly and is always a trustable source when I ask service. This is my goto shop when i have my car serviced.

Review №34

2024-05-26 22:45:36

HelloI would like you to know what happened last night at Mercedes Benz of Foothill Ranch on May 22, 2024. I had sent a message the night before saying that I was interested in your 2017 mercedes-Benz GLE 350 gray SUV. Zane had reached out to me and told me that the car would be outside ready for me to view at 6:30 PM. When I had arrived with my husband at 6:30 sharp, he was outside waiting for me with the car. He then explained that he had to do some paperwork with another customer and that Glenn would help me. The service was unbelievable in the beginning, it was definitely a red carpet treatment. This car was a UCLA graduation present for my daughter that had just totaled her red Mercedes. At 6:40 I had sent her the pictures. She fell in love with the car. By 7:00 pm We were filling out all the paperwork to purchase the car. Glenn had sent me text messages that he received From your manager, Ken HOJATI saying that if we were not interested in the car that he had a gentleman that just uber to your dealership because he was interested in purchasing the car. Normally, I would think this is some type of trick for me to purchase the car, but then I realized that it was just a coincidence and the guy was interested in the car as well. We test drove the car and even when we were test driving the car Ken reached out to Glenn and asked if we were interested in it because, his customer wanted the car very badly. We decided to purchase the car. As we were filling out all the paperwork, Glen got a text from Ken saying that his customer was pissed. We saw all the text messages as we were getting approved to purchase the car. It was a done deal, Glenn told us the car was being washed for us and he was going to grab the manual for us. As he went to go grab the manual Ken told my husband and Glen that we did not fill out the application fast enough. And that he was going to sell the car to the other gentleman. He said its not our car anymore and its too late! The first person to get the application in the fastest gets the car. Ken was walking by us several times while we were filling out all the paperwork to buy the car. He knew that we were purchasing the car and Glenn was going as fast as he can. The paperwork was filled out within 30 minutes of us arriving to look at the car and test drive the car. Even though the car was sold to us Ken decided that he was going to sell that car anyway to someone else. It was a disgusting thing to do and very unethical. You can see the look on Glenns face and he left and said I was done for the day. Im assuming that the Uber client bribed him with some sort of money because everyone knew that we had the first option to purchase the car and we did it within 30 min. Ken must of really needed the money because he was willing to put your dealership reputation on the line. The worst part about this experience is that Ken was glaring at us with a big smile as we were in tears devastated walking out because this was a present for my daughter. He knew what he was doing, and he had no remorse. He really shouldnt be working at your dealership. We are planning on taking this experience further. You can not treat people like this. I would talk to Glen and let him tell you what kind of person is managing your dealership.

Review №35

2024-05-26 14:11:32

They hire anybody. They dont even know what time the parts department closes there is open. Its like they have people answering the phone. They dont even know whats going on in there. Building whos open and every time? Ive tried to go get parts on Saturday. They say theyre open on the website. And then theyre closed and then the switchboard says theyre open or they dont know I mean what kind of businesses with high dollar cars that have junky parts that always break down. Theyre lucky. Anyone buys Mercedes anymore?

Review №36

2023-03-09 23:29:36

3/3-3/4 1year/10k service at MBFR again with Henry as my advisor. Detailed explanation & consistent updates. I like that a lot. Well be back again for our next maintenance scheduled service.Take care!3/8 Had to take it back for alignment check. Henry got it done in an hour even though he had just got back from lunch. Now were straight as an arrow. Appreciate Henry being available and ready to assist even without an appointment on the books.MBFR is my go-to for our Mercedes Benz.Thank you!

Review №37

2024-03-18 22:01:44

The lab is clean and tidy, the staff is friendly and proactive in communicating with customers. We are also satisfied with the speed of vehicle maintenance. It was a pleasant experience. Good reputation

Review №38

2024-06-09 22:33:35

Mercedes Benz of Foothill Ranch has been my dealer of choice for a dozen years and handful of cars/suvs because they are very professional and easy to work with. I recently returned a leased suv a 18 months early (I was gifted a new car) and Nick Jason, inventory specialist, continued my experience of friendly & professional service I’ve always had at MBFR. Nick is NOT SALEZY and easy to talk to. I highly, highly recommend Nick and MBFR to all my family and friends.

Review №39

2024-03-27 22:06:53

We’ve been coming to Foothill Ranch Mercedes Benz for nine years now with three different Mercedes Benz vehicles and have always had the best service. Their advisers won’t try to rip you off with unnecessary services, always quick with a loaner and respectful of you as well as your car. Henry Eiring III is the service adviser you should ask for as he excels in his job in all aspects. In all honesty, if he wasn’t there I think I would take my car in to another dealer (Laguna or Fletcher Jones), only because I appreciate the face to face aspect that Henry brings to the table. Another notable person to recognize is Adam in the Loaner Dept. It’s always a pleasure talking to him and he looks out for you, even when he couldn’t find anymore loaners he was able to find one hidden away for me. He will also get you out the door and on your way within 5 minutes or so. I recommend the dealer and highly recommend Henry and Adam.

Review №40

2023-12-29 20:27:49

We had a great experience purchasing a new car (GLC 300) from the MB. Foothill Ranch dealership. I highly recommend to purchase the car with Zane.Internet Sales Manager Zane Ma was very helpful to respond multiple emails, calls, visits to the dealership. Zane is very knowledgeable about any MB. cars and answered all of our questions promptlyZane was consistently helpful & be patient during entire times until we finally purchased our car. Multiple visits means, when we first visited to test drive the car, when we revisited him to order our car with the deposit, when we visited the dealer to making deals and eventually picked up the car.It was a very professional that Zane made arrangement, when we see our car the first time, it washed perfectly and parked in front of the dealership before we arrived.Thank you again to Zane for providing great service!

Review №41

2024-05-10 07:29:26

Isaac Lam helped me with my Mercedes c280, and he was very helpful and super friendly towards customers! He even offered me hot cocoa and coffee after helping me.

Review №42

2024-06-15 02:59:51

They are my go to, their service it’s great. They really know what they are doing, I needed to change one tire and it was quick easy and everyone was really helpful

Review №43

2024-05-23 20:59:20

This is a smaller dealership than i have been to in the past. They are friendly and quick. I had an excellent experience and i appreciate that very much.

Review №44

2024-05-25 18:42:15

I had a great experience at the Foothill Ranch MB. Daniel Choo was a fantastic service rep and provided very clear, timely info for me throughout the appointment. I’ll be back to this location!

Review №45

2024-06-07 03:19:34

Great service, my car was ready exactly when promised and clean as a whistle. Also the mechanic sent a video showing and describing the service and condition of the car.

Review №46

2023-12-19 17:12:27

I enjoy coming to this dealership, especially for the customer service. Daniel Choo has always been great and communicates very well. He’s very understanding and listens well, not pushy at all, but will always give his recommendations. Much better experience then last dealerships I’ve been to. Adam is always great when he assists with the loaner car. Always a great conversation and very professional. Even though there can be cheaper mechanics in the area, I continue to come back here after the pleasant experiences I’ve had at this dealership!

Review №47

2024-02-14 13:13:38

Thanks to the entire team! My experience was amazing, I felt very taken care of and informed. Katie and team thank you for the flexibility and attentiveness, you really made a difference. Very happy with everything.

Review №48

2024-05-14 22:01:36

I had an amazing experience with Henry. He was very professional very easy to work with and was able to take care of everything that I needed in one day.

Review №49

2024-03-22 20:48:28

Had one of the worst sales experience so far. They did not honor the deal saying incentives changed when month changed. I called up Benz and they said nothing has changed from their end. Lost the trust with the dealer. And they ran my credit too and confirmed the numbers and sales guy changed his story next day. What a pathetic experience

Review №50

2024-02-03 02:35:22

I have very positive experience at Foothill Ranch Mercedes Benz. I bought my 2024 GLE350 from there. We are very pleased with their service. Zane Ma was our sales representative.I had to go back for a broken glass. (It happened itself), we were treated with the same respect as we were when we bought the car. This time we were helped by Daniel Choo from service department.Excellent service….

Review №51

2024-04-30 04:48:29

Very helpful with recall, liked the friendly help with inspection service and ride home. It’s a real added benefit to get the inspection service as this car is 18 years old and needs the extra look over.

Review №52

2024-05-02 01:03:32

Allec is so very friendly, patient, and efficiently when he was helping me deal with my tires, unexpectedly smooth process of solving my problem and give all the helps that I would possibly needed, highly recommended.

Review №53

2024-04-24 16:11:12

Daniel Choo is my go to guy when it comes to servicing anything benz. I continue to frequent this location because of its excellent performance and staff. 10 out of 10 would recommend.🙏

Review №54

2022-11-06 09:28:28

I think Mercedes-Benz of Foothill Ragch has the maintenance technology and professional ethics of German Mercedes-Benz. So I want to share my feelings to those who are looking for a great Mercedes-Benz dealer.I am very grateful to Manager Han, Arthur and their technicians who have kept my car very well maintained and I am very satisfied. Although we had some disagreements when it came to maintaining the car, Manager Han handled things fairly and impartially. He maintained the companys image, and he built loyal customer relationships. He is a perfect manager.I did the test today and I drove an hour to San Diego. There were only wind noise and road noise on the road, nothing else. When I opened the hood of the car, I saw that the engine and surroundings were very clean. I cant help but sigh that they are the best Mercedes-Benz dealer! You cant imagine my ML350 is 9 years old and has 140,000 miles on it.I will tell my relatives and friends to come here to maintain and buy cars. I hope that Manager Han will continue to maintain the quality and integrity of Mercedes-Benz in management. I also thank Arthur and the mechanic for being very responsible in checking and repairing the car.I also thank my friend at Mariners Church Irvine for recommending Mercedes-Benz of Foothill Ranch!

Review №55

2024-03-01 23:17:30

I sent my car to the dealership for a small repair. The service professionals are very nice and helpful. They also give complimentary car wash, which is very nice considering I only spend a little money for the repair. I recommend it.

Review №56

2024-04-15 00:02:37

This is my 3rd service at Foothill Ranch. Henry’s customer service remains consistently outstanding and unmatched. My car is always ready on time and service completed.

Review №57

2023-12-01 18:17:32

My buying experience with Ashton Shah on 11/30/2023 was exceptionally smooth, a big thanks. From the outset, Ashton made the process hassle-free. He understood our needs, offered a great deal, and ensured we left with the car we wanted.Ashtons professionalism and transparency were impressive as he guided us through the options and answered all our questions. His negotiation skills were clear and simple. My hub and I would go to him again for any future car deals. Highly recommended.Additionally thanks to Ryan who convinced us to come in for a first call - a rarity for us since we are phone/email bargainers.

Review №58

2024-01-05 01:52:33

Isaac Lam has been taken good care of my cars in a professional and supportive manner. Thanks to Isaac and his team.Sales team always nice and efficient as well during my purchases over multiple years, especially Mossy and Zane.I recommend MB Foothill Ranch to all family and friends.

Review №59

2024-01-04 21:43:21

I have had issues with the car for several years and had fletcher jones accommodate me for the 4 years. But the problems were still there and they suggested me to have my tires replaced all the time. So i went to Foothill Ranch and it did take them awhile to inspect and let me know what the issue was but the noise is gone and i am super satisfied. I was about to sell my car but i guess i will have to keep riding it. Thanks to Daniel and team!!

Review №60

2024-01-03 02:45:44

Mr. Henry Elring III and the entire staff at Mercedes-Benz of Foothill Ranch made my Service Appointment seamless and enjoyable! From the moment my vehicle entered the Service Station to handing over my keys, Mr. Elring III and team provided extraordinary customer service with a smile. He gave me a rundown on what my vehicle’s needs were and got me in & out quickly!! To the entire Service Dept. Team, thank you for all that you do! Your dedication, professionalism, and commitment to providing exceptional service are truly appreciated. You are the backbone of the MBZ organization and your hard work does not go unnoticed!

Review №61

2023-02-18 02:46:29

I bought a C300 sedan from Zane and Max. These guys are the best dealer around. I absolutely love my car it was so easy buying from them. They did things super fast and I was driving my car off within what seemed like 30 minutes. I tried every other dealer and was treated really bad until I went to Foothill Ranch. I recommend going to them for sure.

Review №62

2024-03-25 17:48:52

Mike Barbee is great! Always super helpful, kind and patient. I enjoy working with him each time I need service.

Review №63

2024-05-08 22:09:27

The service staff was very patient. There was a video when they checked the vehicle and they explained the problem while recording. They did not sell unnecessary products.

Review №64

2024-05-13 20:14:46

We were so relieved that Henry assisted us with our first service request at Mercedes-Benz Foothill Ranch. In our experience there are some service technicians that don’t have the best communication skills. Henry was super thorough, attentive, and knowledgeable! We really appreciate his excellent service and look forward to working with Henry again for our future service maintenance requests!

Review №65

2023-11-18 05:33:59

Everyone at Mercedes Foothill is super friendly. They all had a smile on their face and willingness to help provide service. Mr. Isaac Lam was genuinely helpful throughout the process with a best service price, updated status on my vehicle, and also walked me over to get a loan a car. They even got my vehicle service quickly too. Thank you Mercedes Benz of Foothill Ranch.

Review №66

2023-12-15 19:41:51

Mike Barbee my service advisor went over and above my expectations. I noticed several inconsistencies on the vehicle report and Mike Handled and resolved the issues professionally. I am delighted with the results. Highly recommend MB foothills ranch service team

Review №67

2024-01-26 22:57:45

I bought a 2019 used Audi on 1/24/24. Kevin and the staff are very professional. No added or hidden fees. I would highly recommend buy a car from them!!

Review №68

2024-06-13 00:59:38

Amazing experience! Smooth and easy! Would 10/10 recommend to anyone need to purchase or service a Mercedes Benz!!

Review №69

2024-03-17 16:31:04

Katie is very energetic, honest, and supportive . She made my first mercides experience with EQB300. Now, Its time to drive and celebrate....

Review №70

2024-02-14 20:11:45

Daniel was professional and welcoming. He made it an easy process to service my car. I will Ask for Daniel on my next service.

Review №71

2023-11-11 21:25:09

I recently took my car to the Mercedes-Benz service department and was thoroughly impressed with the outstanding level of service I received. A special shoutout to Michael from the service team who went above and beyond to ensure everything was taken care of meticulously. His professionalism, expertise, and attentive nature truly stood out. The entire process was seamless and my car was returned in impeccable condition. Im grateful for the exceptional care and attention provided by Michael and the team. Highly recommend Mercedes-Benz for anyone seeking top-notch service for their vehicle.

Review №72

2024-05-03 22:37:30

Daniel Choo was great when taking my car in for service. This dealership is professional and well done!

Review №73

2024-04-04 18:29:58

This place is the only MB dealer that you better go for all the services. They are very nice and knowledgable people. I highly recommend my friends this MB location.

Review №74

2024-03-21 16:52:03

Excellent service than other Merc dealerships I’ve been there before, especially Daniel, he is so helpful and very nice. 100% recommend this location & this gentleman 👍🏻

Review №75

2024-05-04 00:38:20

Great service Art was very helpful and took his time looking over my car and answering my questions.

Review №76

2024-04-23 01:25:08

Prompt and useful service! The personnel’s service and expertise are out of expectation. Considering my situation, they gave me a lot of help.

Review №77

2024-06-01 00:36:29

I had a great experience with Mercedes-Benz of Foothill Ranch. Especially my service advisor, Daniel Choo, was so attentive.

Review №78

2024-02-15 22:04:24

The staff and Henry Eiring at Foothill Ranch Mercedes Benz as always were professional & friendly, and went out of their way to be helpful! I am recommending them to other people! Thank you

Review №79

2023-09-22 00:42:09

Brought my car due to an oil leak and was assigned to Henry. I appreciate the efficiency in taking my service request by Henry and for Adam in quickly arranging for my loaner. The delivery of my cars diagnosis was through a video...and so was the service approval. I am glad that MB Foothill Ranch takes the time to invest in technology and in their people giving them a level of service that is efficient and customer centric. No time was wasted and of course, my car was taken cared of promptly and by trained technician.

Review №80

2024-03-06 18:08:44

Excellent service. See Henry Eiring, he is truly a great guy and honest! Always a pleasure to do business here.

Review №81

2023-12-20 20:27:23

The customer waiting area lacks character and they do not have snacks of any kind. The Service Advisor, Daniel Choo, was polite and professional. The car wash was good but could have dried a little better.

Review №82

2023-09-20 03:34:52

I had an exceptional experience with the Mercedes Benz Foothill ranch service I received. From the moment I arrived at the dealership, I was greeted with professionalism and courtesy. The staff went above and beyond to ensure that my service needs were met promptly.Furthermore, the waiting area was comfortable and well-appointed, making the service experience pleasant.I must commend the Mercedes service team for their attention to detail and commitment to customer satisfaction. Its evident that they take pride in their work and prioritize delivering top-notch service.Overall, my experience with Mercedes car service was nothing short of excellent. I left the dealership with a well-maintained and reliable vehicle, along with a newfound appreciation for the quality of service Mercedes-Benz provides. I highly recommend their service to any Mercedes owner looking for exceptional care for their vehicle.

Review №83

2023-12-23 00:02:25

Max was great to work with. Whole process was seamless. They even delivered car to our house after filling up and doing fresh detail. I love my new suv.Thank you Max.

Review №84

2023-12-20 21:59:30

UNPROFESSIONAL WORST REPRESENTATIVES AND SERVICE - I will NEVER be back and will NEVER RECOMMEND to anyone I know. Been to many MB dealerships in West coast and this was the worst! They will assume the worst and that you will take their loaner car for a joy ride to Las Vegas! The representative will blatantly describe the material used in your MB SUV as CHEAP and as a result you pay for what you get! They will charge a diagnostic FEE for everything possible no matter the smallest issue! The service department customer service was terrible and they will find every reason not to lend you a loaner car (and waste your entire day) with no prior notice until you arrive (bear in mind I have never had any issue obtaining a loaner at every other MB).

Review №85

2023-12-18 23:38:10

Went here for tire replacement and battery check. Daniel is helpful and patient. Entire process is smooth and easy. We are very happy with his service.

Review №86

2024-02-18 02:03:09

Art is Professional, efficient, and knowledgeable. Only place I take my Mercedes. Luis Molina is the best Mercedes Master Technician I’ve ever had the pleasure of meeting.

Review №87

2023-09-28 06:25:58

I dont usually do rating, but waiting for more than 3 months to still not get something I paid for is finally wearing down my patience. I bought my car here 3 months ago and the service was great then; however, it appears the service is great only when you are buying a car . . . My car was missing a lot of the accessories and the vehicle charging cable; I waited nearly 2 months for the accessories to come and am still waiting on the charging cable. Each follow-up attempt was only met with responses like I will check on it tomorrow, and never any substantive update. It has been more than 3 months now and I am still waiting on the cable, which is pretty essential to an electric car one may say. If you are someone who values overall service, not just at the time they are trying to sell you the car, then you may need to think twice.

Review №88

2023-09-18 00:35:30

I must say that my experience was exceptional. From the moment I walked into the dealership, I was greeted with a warm and friendly atmosphere.Hoorad Farjamfar was incredibly knowledgeable and helpful throughout the entire process. He took the time to understand my needs and preferences, and were able to find the perfect car for me. He was patient and never made me feel rushed or pressured into making a decisionThe financing process was smooth and hassle-free.Overall, my experiencewas outstanding. The staff was professional, friendly, and genuinely cared about my satisfaction. They truly go above and beyond to ensure their customers are happy.

Review №89

2024-05-22 23:31:48

Friendly environment. Service department is very helpful in explaining the suggested maintenance but never push to get things done.

Review №90

2023-10-05 22:00:58

I got my E300 service here and staff were very nice. Henry was very patient and walked through every detail with me regarding the service. He also made recommendations on what needs to be done and what issues are not urgent instead of talking me into spending more. I also had some issues regarding the software functionalities, and everything was fixed without any additional charges. Both exterior and interior were cleaned. Will definitely choose this location and Henry again for my next service appointment.

Review №91

2023-12-11 18:57:17

Me and my wife were shopping around across many brands and different dealerships of each brand, and by far the best dealership experience that we had was at the MB Foothill Ranch. Hoorad Farjamfar was our sales representative. He went above and beyond to make our purchase experience as pleasant and least stressful while offering fair deal both on our trade-in and leasing our new Mercedes. His demeanor was very professional while being personable at the same time. Overall I enjoyed doing business at MB of Foothill Ranch. I highly recommend them. Thank you Hoorad and the team at MB Foothill Ranch making this leasing experience a great one!Thank youEmil

Review №92

2024-01-13 22:41:51

Very pleased with the excellent customer service. Each staff is very professional and goes above and beyond to ensure a smooth and efficient process, as well as clear communication.

Review №93

2023-11-22 22:20:17

Henry E and the crew took great care of me and my car. Annual service was done in a timely manner, washed and clean. Henry was very professional, knowledgeable and nice. Thank you very much!

Review №94

2024-01-22 19:32:31

Foothills Ranch is the place to get service for your MB. I have been here twice and noticed that they are very consistent with speed and quality. I will definitely come again.

Review №95

2024-04-15 00:04:01

Prompt and well explained service. Nice and clean facilities. Like the Uber transport option that replaced the shuttle.

Review №96

2023-12-03 07:30:00

I must give five stars. This is my second time here. I leased a GLA250 here three years ago. On December 1st, I bought my second car. Thank you very much for the whole process, Mr. Pon and Mr. Zane. These two really nice gentlemen, I recommend them

Review №97

2023-12-04 02:37:51

Foothill Ranch Mercedes Benz shop service is an outstanding, professional and reliable shop. Had great 👍 pleasure working with Daniel Choo for taken care of my vehicle issue. It was done in one day.

Review №98

2021-03-07 00:14:19

Thanks to Russ Ellis. He was super nice and kind with me. He helped me a lot bringing the car, that I want, to the dealer. I got my favorite car and my family loved it. Thanks Russ Ellies to make the purchase a wonderful experience. Persons like you, helps the business grows up. I really appreciate your help.

Review №99

2024-03-14 00:40:58

Daniel did a great job I can always count on him/Issac to take care of my needs.They never fail to solve the problems that arise.

Review №100

2023-10-05 00:52:02

The customer service I received from Mercedes of Foothill Ranch was exceptional. They went above and beyond to make the purchasing process smooth and enjoyable.Overall, my Mercedes-Benz has exceeded my expectations in every way. Its a perfect blend of performance, luxury, and safety, and I cant recommend it highly enough.

Review №101

2024-04-18 00:37:20

The service is very professional. The team is very nice especially Daniel is so gentle and considerable!

Review №102

2024-03-19 00:50:06

Art did a great job on getting me and getting the tire on my car quickly. Great customer service.

Review №103

2024-03-05 01:21:04

Professional, courteous service. Ease in getting a loaner. Good communication. Very happy with service provided.

Review №104

2024-02-06 04:01:36

Great service and thanks to Daniel. He make sure I was informed about the repairs and what need to be done.. thanks Daniel

Review №105

2024-02-17 02:51:17

Excellent service, fabulous price, quality inventory and friendly staff ! Very happy with our purchase .. thank you MB foothill ranch

Review №106

2024-02-01 02:48:31

Absolutely the best car buying experience I have ever had! The fastest I have ever. Even in and out of any car dealership in my life!!

Review №107

2023-12-08 09:01:42

I was quoted $299 for an allignment and they knew my car had distronic. I also had a 15% off coupon. i dropped my car off and took an Uber to work. One hour later I get a text stating that I will need a recalibration of the distronic and must pay an additional $267 dollars. Absolutely ridiculous business practices.

Review №108

2024-05-09 00:52:20

Daniel did a great job making me feel welcome and at ease!

Review №109

2023-04-04 00:16:10

GLC350 tire gauges warning icons showed varían pressure per tire. Drove in was greeted was immediately greeted and was told to go sit in the lounge and enjoy a beverage of my choice..Very comforting to know the we’re concerned about illuminating my anxiety of flashing lights-“PRICELESS “

Review №110

2023-09-01 00:41:21

5 star! Super welcoming staff with a variety of services. Really awesome place. Daniel Choo was my service agent and he was polite, very professional and explained everything. I had received excellent customer service. I appreciate your time.

Review №111

2023-07-04 07:09:27

Kevin Kozeniesky stayed in touch with me from the moment I showed interest on the car. He worked with me over the phone and through text messages. From the moment we walked into the dealership, we were greeted with sincerity. Working with Kevin was an absolute pleasure. We arrived at a fair price for the vehicle. I felt he had my best interest in mind - wasn’t pushy or aggressive. I never felt pressured to make a decision, and most importantly, he was very professional. Kevin made the car purchase easy by offering a complete walk around of the car and pointing out blemishes to make sure there were no surprises once I received the car. He even setup our phones to work with the apps of the car, which only made the buying experience even more enjoyable. I highly recommend Kevin for the next purchase of your vehicle. Car is amazing. I will go back here again because of the excellent customer service.

Review №112

2023-06-01 19:01:27

Trying out the MB Foothill Ranch for the first time. Daniel Choo was my point of contact and in short, he was absolutely wonderful. Far better than any other MB dealerships I’ve experienced (and I’ve experienced quite a few in California). He was well informed and went out of his way to explain every step of the way. Outstanding customer service!!

Review №113

2024-03-26 00:14:59

Daniel Choo is a great Service Advisor he provided 1st class attention and supportHighly recommend

Review №114

2023-02-18 19:47:31

Great Experience as usual. Right from checking in to picking up the washed car. Had 4 wheel Alignment done on my E500. I actually waited in the lobby and was watching the car being worked on. The technician was very thorough and fixed all the issues related to the alignment. He then test drove the car and made sure it was right. Car is running very smooth now and the steering is back to normal. Service Manager was great. Kept me with updates frequently.

Review №115

2024-04-29 17:03:46

Mike Barbee is the best, great service including communication regarding the status of the vehicle.

Review №116

2024-06-12 22:30:39

Excellent Service. Alec Williams was polite & good customer service.

Review №117

2023-12-13 02:43:04

Great dealership. There were minor issues with a lease and they went out of their way to resolve the issues. They even gave us a $200 gift card for our trouble.

Review №118

2023-11-16 00:22:59

Daniel choo was very courteous and helpful. He was thorough and honest and super nice. drop off was easy. Gettimg rental car was easy and car was ready in a timely manner. Thank you!

Review №119

2023-04-12 03:59:59

We traded our old car for a newer model at this dealership and had a great experience and got a great value.We worked with Glen Pon, and he was so friendly and attentive. Listened to what we needed and worked through all aspects of the deal with the rest of the team to make sure our trade-in and purchase to become a great experience.He also stayed 2 hours after closing time to make sure our new car was washed, fueled, and ready to go.In summary, Glen and Antony from finance and the guy (didn’t get his name) who had our car ready helped us get a great deal and an fantastic car.

Review №120

2023-09-21 04:59:41

They ruined my day.What a disgrace!!!When making an appointment, I stated that I would definitely need a car due to the intensity of work, and thats how I booked my appointment. But after I delivered my vehicle to the service, I encountered nonsense such as they did not have a vehicle for me and the vehicle was not used for me. The brand is big, but unfortunately the service does not live up to its name. It was unbelievable.It was like a joke...

Review №121

2023-06-06 01:45:37

I brought my GLE350 to have my brakes replaced. I called 2 otter dealerships for service. MB foothill ranch was the only one to quickly respond. They were top notch and keeping me informed on service details and quotes. Daniel, my service advisor, was extremely responsive and professional. I definitely will be returning here for my next service.

Review №122

2023-07-07 15:50:06

I gave them 5 stars because Daniel Choo and their service department was professional and did a great job get my car ready in a timely manner.Feedback, every single employee representing your leadership and brand, I wasn’t happy with one of their customer service person at the check in desk. He was super rude, knocked on the window which scared me while my head was down looking for my keys, he asked me to pull up using hand signal without any greeting! I already brought it to Daniel attention and I hope they address him.

Review №123

2023-08-03 20:54:30

The service was extremely terrible!!!!!!My cars tire got punctured, and we have the First Class Wheel and Tire Protection Plus plan. We made an appointment with this shop to get the tire replaced, but the person who received us initially refused to accept it without even measuring it, claiming that the tire was severely worn out. We asked multiple times what the criteria for judgment were and requested to see the measurements, and only then did he agree to measure it. After measuring the depth of the tire at three points, all of which met the standards indicated by the police, he still refused to provide the service. This left us very puzzled.The next morning, we went to Mercedes-Benz of Arcadia, and their staff measured the tire and submitted the information into their system to determine compliance with the standards. They proceeded to replace the tire for us. I dont understand why the staff at Foothill refused even to make the basic submission into the system and instead eagerly offered us to buy 4 new tires. Its truly unprofessional and very, very disappointing.

Review №124

2023-09-24 01:00:32

I bought my car when the lease was up. I have been considering switching to a different brand of vehicle but my service advisor Henry is so honest and personable that I can’t switch just yet! My GLE 350 is fabulous and Henry makes sure I am driving a safe vehicle. Thank you Henry!

Review №125

2022-12-22 22:01:39

We originally purchased the vehicle at this location and would service the car here. Although when we moved, we found a delear a bit closer, however that was a mistake. I had a terrible experience at the previous dealer and did not feel comfortable with their recommendation and finds after nearly 3 days of them telling me something else. I went with my gut and took my car and scheduled an apt at Foothill with Henry and I am so happy I did! The service is amazing, the staff are polite and most importantly, they are honest! What was told to me by the previous dealer was completely off from what the issue truly was, not to mention nearly 3,000 dollar difference. I highly recommend Foothill Ranch.

Review №126

2023-03-25 04:37:28

I had a great experience at Mercedes Benz of Foothill Ranch. Daniel Choo arranged for the car to be inspected and told me in detail through every step, and he also helped me get a loan car easily. Daniel called me three times during the whole process to explain the problem and how the repairs were going, the service was so professional and efficient. I got my car soon and feel driving comfortable like a new one. Thank Daniel and everyone.

Review №127

2023-08-26 01:01:52

I want to express my sincere gratitude for Mercedes Benz Foothill branch especially to Mr Hoorad Farjamfar who was very friendly, helpful and knowledgeable. He answered all of my questions and addressed all of my concerns. I appreciate his assistance and patience in finding and purchasing my new car, which Im satisfied with. he is an amazing car dealer and a wonderful person.I would also like to thank the branch manager, Mossy Kashani. I appreciate his helpfulness, professionalism, and expertise. He made the whole process smooth and enjoyable.

Review №128

2023-12-16 20:53:37

Daniel Choo was great! He explained everything well. I expressed a concern about keeping the cleanliness of my white interior car and he made sure that it was! I’m super happy with the service done today!

Review №129

2023-08-05 19:45:04

I have had a horrible horrible experience dealing with the service dept at this dealership. I was told when I made my appointment the repair would be completed that same day. I requested to wait for the car or get dropped off instead they offered me a loaner car which turned out to be a huge scam on how they make money at this dealership. I was charged $175 on overage on miles placed on the car. Which I clearly told my service advisor Mike Barbee that I was in Palm Desert on business and I don’t work in OC area. Days later lack of communication on my repairs after having me stuck with a cheap loaner car they should’ve never had in their fleet to rent out. I would never recommend this place due to my horrible experience. In addition to the scam on their chargest they can’t be trusted. They take complete advantage over females. Don’t waist your time…. I was told I need repairs done that was already done with verifiable receipts from another Mercedes dealership. This dealership is scamming there customers and the federal government needs to investigate what’s really going on. I’m so disgusted with the unprofessionalism, lack of communication from Mike Barbee who clearly is showing complete racist behavior patterns towards me since my last visit. He truly don’t value his customers. He don’t represent Mercedes in a professional matter and as a shareholder I’m so disgusted with the entire experience. Don’t waist your time. To much dishonesty with Foothills Ranch Mercedes. I will never recommend this place ever….. They will rob you blindly….

Review №130

2023-08-10 22:06:50

My wife and I had a great experience buying our EQS from Foothill ranch Mercedes.Max (sales representative) is very professional and Mossy (manger) went extra miles to help getting the deal closed.Finally, Anthony at finance didn’t push us to buy extra stuff but he suggested the great options that we chose one.Thank you all for the great service.

Review №131

2023-05-22 17:16:17

It was a nice, fast, and informative service for my C300. I am very happy with my experience with Foothill Ranch Mercedes, my service advisor offered me a loaner car that helped me run around some errands while my car was in the dealer shop. My battery was dead, but I was still under factory warranty and able to fix it without extra cost. Thank you for all your assistance.

Review №132

2023-07-25 21:24:52

Mercedes Benz of Foothill Ranch is by far the best dealership with superb customer service. Katie, Isaac, and Daniel provided over-the-top customer service. I regret not having my car serviced here in the past. Also, regret not having purchased my first Mercedes here as well. Appreciate the Foothill Ranch team for the wonderful experience.

Review №133

2023-12-18 23:44:25

Wouldnt trust them. Their finance team refuses to respond to emails regarding GAP insurance and tricks you into thinking you need it in the first place. would not do business with them

Review №134

2022-05-20 03:11:13

I took my car to get the airbags replaced because of a recall letter I received and I was by far impressed with the customer service at this place. I was attended by the assistant manager Mike Barbee & he was so respectful & kind and helped me so much. He was quick with the process and did everything he could in order for me to have a great experience there. He gave me advice and explained to me other particular issues my car had which allowed me to have a better understanding of all those issues and what I could do to fix or prevent certain problems. Overall, all the employees from filling paperwork, to receiving a loaner car, to getting my cars airbags replaced, definitely gave me the best experience at this location and truly not disappointed. Thank you & thanks Mike !

Review №135

2023-08-04 18:01:13

If you are looking for a great after sales customer service trust me DO NOT come to here. I purchased a brand new GLC300 at this dealer, and the next day morning the car wont able to drive, showing numerous of errors. After 4 days of checking and maintenance I only drove 3 days then same issues happened again. This time I had tow in my car to the nearest dealership get service AGAIN! And I final got my car back 7 days after, during the time I called and emailed multiple times to Foothill, no follow up, barely got reply from the manager, it is ridiculous and extremely disappointed!!!UPDATE! They reply this review ask me send an email to Kekoa, but 2 weeks after I sent, still no reply!!! How RIDICULOUS!!!!

Review №136

2023-11-29 00:13:29

Max who we purchased our car from was amazingHan who runs the service dept I have known for a long time as I have been a Mercedes client for 22 yearsMike my service person is always happy with a smile and has positive solutions and has a wealth of knowledge and that means a lot to our familyIsaac, Dakota and Matt were amazing and Ken the head of healing our cars cares a lot and that means the worldI feel safe working with this teamThank youThank youJulie Casper22 yr client of bothLaguna Niguel and Foothill

Review №137

2024-05-06 20:47:37

Fast, professional, clean and very friendly Mike Barbee! Best.

Review №138

2023-09-19 02:29:23

Recently leased a car from Foothill Ranch Mercedes Benz.Communications with Albert Munoz, Hoorad Farjamfar and Sales manager Mossy Kashani went fantastic. The entire transaction indeed was easy and smooth from returning my previous lease and transitioning into a new lease. No hidden charges! they made sure to disclose everything without pressuring or guesstimating!!! Highly knowledgeable, with outmost professionalism. They value the customer not like Fletcher Jones or Beverly Hills! Not going back to them….Mossy Farajmfar reviewed and carefully discussed my lease options while Hoorad and Albert explained the significant updates about my new lease car which it helped tremendously to make my final decision. They were absolutely fantastic in every way possible. Professionalism is the main key for me and must say they definitely delivered.Thank you

Review №139

2023-10-11 19:38:10

Henry was great, worked out things with us very well, kept us informed of the process. Happy with his service ! This stars is just for his service, since I did not see it in any other ones there.

Review №140

2023-04-10 10:29:23

Max and Zane helped my 20 year old daughter with the purchase of her new C 300. Of course they had to put up with a little grief from me, but they were such nice guys that it made my obnoxiousness easy to deal with. I really appreciate their kindness and help. I’m in the process of looking for the new EQS for myself, and I’m definitely going to foothill Ranch first. These guys are the best of the best. I’ve had issues with other Mercedes dealerships in the area, but the minute I pulled up I realized this was a far better dealership.

Review №141

2023-07-01 22:18:34

I received excellent services at Mercedes-Benz of Foothill Ranch. Id like to give a big shout-out to Daniel C. who went above and beyond. The wait time for service is very reasonable and the experience is very pleasant.

Review №142

2024-06-11 19:30:49

Henry Eiring is a Service Advisor extraordinaire. He has made sure my vehicles have been in the best condition possible for more than a decade! MBFR is an excellent dealership and I would recommend it to everyone interested in a Mercedes Benz!

Review №143

2023-05-07 00:15:59

The best professional service we have experienced in here!👍❤️🙏☝️We would love to give a big thumbs up 👍 to dear Mr Mike ( Michael) Barbee who even gave us his lunch cooler bag to eat! Just because when we were hungry during the lunch hour we waiting for our car to be done the service job! ~ Thank you for your service ❤️

Review №144

2022-11-01 17:29:15

My recent experience with Foot Hill Mercedes Service Department from start to finish was amazing. I called them on a Friday for a brake issue and was able to get an appointment first thing Monday morning. Upon my arrival I was greeted by Henry, who quickly checked me in and got me a loaner so I can get to work. Dylan was fast and diligent with processing a line of customer that morning. The waiting area was clean and organized. The coffee area was neat and well stocked. Henry followed up with me through out the day and was able to get my brake fixed the same day. I picked up my car the following morning and to my surprise it was washed parked out front ready to go. There are a few recommended things that I need to fix and will do that when I return from my trip. Will come back for sure to see Henry !!!

Review №145

2023-10-03 03:04:50

I had an amazing experience servicing my car at this dealership. Daniel Choo provided an exceptional service, he was amazing, professional and made my experience a great one. Definitely recommend going to this dealership for car servicing.

Review №146

2023-07-24 01:04:58

Working with Max and Mustafa was a pleasure. They made my purchase of my S-class so efficient and simple. I was able to trade in my vehicle and get a new one very quickly. I was very satisfied and this is my favorite Mercedes-Benz location.

Review №147

2023-11-20 19:55:30

Amazing dealership. I purchased multiple cars from them and had nothing but great experience. Courteous and transparent always. Their service department is execellent too.

Review №148

2024-06-10 21:29:19

Great service, very accommodating with fair prices.

Review №149

2024-06-07 00:06:05

Alec helped me out and provided excellent service.

Review №150

2023-11-04 20:38:08

Isaac Lam and the Foothill Ranch Mercedes Benz management team know how to take care of their customers. Always Going above and beyond. This is why I continue to maintain my vehicle with them. World class service 👏

Review №151

2023-07-13 18:03:37

Service was all good. The low ratings is because I was charged for the service. When I leased the car, I bought the maintenance package. I didn’t realize only two maintenances would be covered - its a 3 year lease! Also, I didn’t think I’d have to buy tires when I also added the tire coverage when I initiated the lease. Very disappointed the salesperson was not clear and now it’s costing me unexpected expenses.

Review №152

2023-07-19 23:56:12

Best dealership! Have a really nice experience for buying my first car and everything went really quick and smooth! Special thanks to Glen Pon. He is really nice and professional!

Review №153

2022-11-04 23:14:34

Very professional and polite staff. Great atmosphere and fantastic service. I enjoyed working with my advisor, Art Smith, who was very communicative, patient, and promptly responsive to my questions and concerns. I will definitely bring my car for the next service. I highly recommend the Foothill Ranch Mercedes-Benz!

Review №154

2024-03-16 00:14:04

Daniel Choo, my service advisor is awesome. Kind, helpful and knowledgeable

Review №155

2023-11-22 00:59:35

Mercedes Benz of Foothill Ranch is a 5 star dealership. I was subjected to a difficult to line with the warranty company. Daniel Choo resolved every issue. Thank you for everything Daniel.

Review №156

2023-09-25 20:29:32

Drew and Anthony were extremely helpful. One of the best buying experiences I have ever had. Thank you both.I also want to thank Kay for being so attentive and sweet at the front desk. Thank you

Review №157

2022-09-22 03:01:10

This was my first time at MB foothill ranch for service and all I can say is that from start to finish my experience couldn’t have been better.Their super nice staff was ready at my appointment time and super accommodating. Jason Doss took care of my wife’s cars needs and it was ready by the end of the day.Thanks MNFR for the great service.

Review №158

2024-06-01 01:10:43

Awesome. Mike in service is the Best. Max in sales is the GOAT. ;).

Review №159

2023-06-15 18:31:31

I have an awesome experience with MBENZ Foothill Ranch Service Dept.Mr. Henry lll Eiring, our service advisor is very efficient doing his job.Since I needed to leave my car for Diagnostic test and repairs, Henry offered us two complimentary options, but I chose Uber ride to take me and my wife home.When the repairs has been completed,Henry got my son a lift to retrieve my car.Thank you also to the certified mechanic.

Review №160

2024-05-18 13:08:00

All good. Mike Barbee is the best! He took great care of us… as always!!!

Review №161

2024-02-20 01:59:45

Great service and awesome customer experience throughout the process, from buying to the post-sales.

Review №162

2023-08-15 03:03:49

Service was awesome, my only issue was that no loaner cars were available & the pickup/drop off service didn’t work at all for me. My Service advisor, Henry was excellent!

Review №163

2023-11-29 06:13:50

Issac, our service advisor, is so helpful. We considered going to Costco for tires but decided to stay at MB Foothill Ranch

Review №164

2023-05-03 14:31:16

Service department - They will take your car and not even look at it. Booked an appointment for service here and after 2 days, the car hadn’t been touched. Who takes service appointments, takes possession of the car, only for it to sit there until a technician is available!? If I wouldn’t have called to get the status of my vehicle, they probably would have let my car sit there all week. My service advisor was Daniel Choo and I can’t believe that he wasn’t professional/transparent enough to let me know that a technician was not available to look at my car the day I dropped it off. I would expect this to be communicated to customers and an accurate time given of when the car would be assessed. This is such a poor way of doing business - A COMPLETE WASTE OF TIME!!! Extremely disappointed, I expected so much more from Mercedes - Foothill Ranch Service. I will NOT be back!

Review №165

2024-01-08 23:15:14

Excellent service from Daniel . very good experience, will bring car here again for service.

Review №166

2023-05-02 15:21:59

Not like any other mercedes benz dealership. Always short on loaners and have terrible customer service. First off, you have to call multiple times to get through to someone in the service department for an appointment. Left voice messages are never returned. Worst of all, they are never accomadting. As an example of todays encounter, I needed a service on my car, so I called last week to make an appointment. They said they dont have a loaner till today, so I waited a week for this appointment. I was late half an hour to the appointment (my fault of course) but it was the first appointment of the day. I was there 730AM. The guy checks the car in and when I ask him for the loaner car so I can move my stuff, he says the loaner no longer exists! After making me wait for this appointment to get a loaner, all of a sudden, the loaner disappears in half an hour? A loaner that was supposed to be in my position for a day or two at least? I asked for the manager, but guess what? Not available. Cant reach the phone either. Straight to voicemail. No reply. Do yourself a favor. Go somewhere else. If this is the level of service you get from an advisor, imagine what level of service is done to your car!

Review №167

2024-03-14 15:05:33

The service at MBFR was outstanding and treated my with such professionalism and care!

Review №168

2023-08-04 05:53:26

A terrible experience!When I purchased my car, I bought Mercedes-Benzs First Class Wheel and Tire Protection Plus, valid for 72 months. Earlier, I got a flat tire due to a nail puncture, which should qualify for replacement. I chose the MB Foothill Ranch store closest to my home for the replacement.After the service person inspected my tire, he immediately told me I needed to purchase 4 new tires. I informed him that I have the MBs First Class Wheel and Tire Protection Plus, which entitles me to free replacement of damaged tires, and I did not request to replace all 4 tires for free. Only the damange one. I confirmed that they found my protection plan purchase record on his computer and even mentioned this to one of their colleagues (possibly a supervisor).Later, they informed me that my tire wear was severe and did not meet the standards. I opened the contract terms and showed them the clause Damage to tires with less than 3/32 tread depth at the lowest point on the tire at the time of damage. After measuring three times, the results met the standard. They claimed that the lowest point was the tire surface, but no matter how you measure it, the tire surface is 0!Finally, they told me that if I purchase the tires, they can provide the service, but nothing else. They wished me good luck. I was shocked! I requested to speak with their manager or supervisor twice, but they said they were too busy, and even if they were availble, they would not agree to it. Although his attitude was terrible, I didnt get angry at the time, thinking that maybe I indeed did not meet the criteria.So, I went to another MB dealer, Mercedes-Benz of Arcadia, where I purchased the car. They replaced my tire for FREE!The correct process should be:1. Service person assist with measurements and take photos.2. Upload the measurement results to MBs system.3. MBs HQ will review and confirm whether it meets the compensation criteria, not the dealers service person!4. Finally, an email notification will inform the dealers service person, who then notify me if I qualify for protection service.So, First Class Wheel and Tire Protection Plus can be purchased, and this is not a scam service. The problem lies with this particular dealer. Im grateful that they had no inventory at the time of my car purchase, so I didnt buy the car from this dealer.I hope others wont encounter the same situation as I did. Please carefully choose your car dealer! I checked their Google reviews, they have 1,119 reviews with a 4.6-star rating. I hope Google can review the authenticity of the reviews carefully, as I really dont want to believe that my experience was due to my skin color.

Review №169

2022-09-08 15:52:26

Always a great service experience in the hands of Art Smith.I brought my car in for some recall work. They provided a great service and some additional tips to keep in mind over the next few months. Thank you for taking such great care of me!

Review №170

2024-06-11 23:26:21

Happy with my service. Friendly helpful staff.

Review №171

2024-03-11 04:37:51

Always has excellent service, thanks Art for always helping us appreciate it.

Review №172

2023-09-15 05:22:08

I made the appointment to service my car and somehow I have the appointment date wrong. Daniel is very nice and said there is no issues and he can help. He is very professional and explained the service in detail. Thanks!

Review №173

2023-06-21 15:47:32

Albert was able to accommodate us on finding a great car. He was very informative and took me step by step through the whole process. It was my first time getting a car and I was glad I had Albert assisting me.

Review №174

2023-12-06 22:11:47

In for routine maintenance. Scheduled for 8am and I was out by 9:30. Service Advisor Daniel Choo was very friendly and kept me informed.

Review №175

2022-06-22 00:46:17

Jason in the service side is amazing. He took in my car and immediately followed up with what I needed done. He was up front about immediately needed versus soon needed. Very knowledgeable on the extended warranties and what is covered versus not. He should be your go to guy if you need Mercedes’ or other servicing. Will definitely continue my servicing and give him my business! Thank you Jason !

Review №176

2023-12-14 22:51:52

I have a wonderful experience while I was there. Henry was very helpful and professional. Answer all my questions, give me recommendations, give me instructions on how to take care of my car. Overall time well spent

Review №177

2024-06-11 01:18:40

The team is exceptionally polite and the service is the best and accurate

Review №178

2023-09-02 16:06:32

Daniel Choo is and Awesome service advisor. He took the time to make sure I understood all the information and ask if I had any questions.I will definitely request Mr Choo again

Review №179

2023-09-12 22:02:21

The service department staff are very helpful, courteous, prompt, and professional! Henry, is very patient, helpful and took his time to explain my car service needs and answered all my questions kindly and professionally!

Review №180

2023-02-08 03:10:07

Ive used this dealership for more than four years for all of my services for the last couple Mercedes CLS. I can tell you that I had issues with them in the beginning before I found a service advisor that was top notch who I became very loyal too and who kept me as a customer. He recently left the dealer, and I took my vehicle for service this week and the wait to check in and get a loaner took an hour, and the service costs for a B service were more than $200 than Fletcher charges. After complaining, FR lowered the price for me. I may not return.

Review №181

2023-01-21 19:48:57

Worked with Allec Williams as my service advisor. Great communication. Highly courteous and outstanding customer experience. Huge lot full of vehicles selections.I visited the site for a repair/recall. Turn-around time was quick. No hiccups. I would highly come back in the future for services or purchases.

Review №182

2023-03-29 18:01:37

The service rep was good but the parking lot attendant was horrible. First, they double booked my appointment without telling me. After waiting for 20 minutes, I was kindly to ask a service rep who was standing next to me, “do you know when my rep will help me?” Before he could answer, the parking lot attendant from a distance YELL at me “ I HAVE TOLD YOU. YOU REP IS HELPING OTHER CUSTOMER AND WILL BE WITH YOU SHORTLY”. Does anybody want being yell at 7:00 a.m.? Should he apologize for the doubt booking? Should he offer a bottle of water or coffee? When I asked the service rep what is the name of the lot attendant who was yelling at me. The lot attendant was charging towards my vehicle and yelled back “MEL”. Then he came back again and yelled to me and said, “ MEL MIRANDA”. I tried to reach out to the service manager but never received a phone call or email. The service rep apologized for me being treated inappropriate by Mel but I think the management team should monitor what’s going on at the lot.

Review №183

2022-10-26 18:35:09

If I can give this dealership less than 1 star I would. I have had nothing but awful service and terrible customer service at this dealership. I have owned my car for 2 years and my whole family has Mercedes so we deal with Mercedes a lot. But this one at foothill is the worst. All the good people are gone and they are awful and always short staffed. Dylan “the manager” couldn’t even assist with a loaner and hung up the phone on me. Can you imagine the amount of disrespect. I know this location is convenient for most of us that live in the area but please do not support this dealership. They are awful. They have no cars and don’t provide good customer support. We just bought my daughter an audi last weekend and I can not believe how amazing the experience was. That’s how we should be treated. I hope someone Mercedes reads this review and does something with the staff. It’s been on going. David was my service rep and he left and all the others are terrible. The loaner department is always a long wait even though they know the appointments made and they never even apologize just tell you they are short and manager doesn’t even step in to help.

Review №184

2023-02-10 16:33:06

My service advisor, Daniel, was fantastic. He kept me updated on the process, communicated with me by text, per my request. He was very friendly, patient and professional. I am glad I was assigned to him

Review №185

2023-11-26 05:26:04

Excellent service and facilities. Great SA, Daniel Choo. I love the digital inspection report. You can actually review it while waiting.

Review №186

2021-04-05 01:18:15

Recently brought in my parents new (used) vehicle for an oil change and tire rotation, and was pleasantly surprised when service manager dealing with my appointment looked up the service history and said it’s not actually due for a while. He did point out that the car was eligible for a emissions service/upgrade and that MB would be covering the cost, and we would have a loaner for the time the work would take.Everyone was super polite, and very helpful. I greatly appreciated the transparency and honesty of the team. I look forward to dealing with them for future services!

Review №187

2022-09-03 02:44:14

I’m reviewing the service department only. Did not lease from that dealership. Staff are very helpful and courteous. I got a reasonable deal on tires using an instant rebate coupon. They are understaffed. They had to scramble to get my tires replaced the same day but initially they wanted to keep my car till the next working day.

Review №188

2024-04-20 01:56:01

Mike is a great service coordinator to work with. Always quick to respond and give a brief update on my vehicle.

Review №189

2023-08-03 04:00:25

My experience was great. Art is very customer service oriented, friendly and knowledgeable. I am a previous customer at Anaheim Hills Mercedes Benz, Art treated me extremely well.

Review №190

2023-10-05 01:22:01

Daniel was very helpful & professional.It was a pleasure working with him. You need more people like him in your organization.Tanya M

Review №191

2024-02-09 02:32:02

I was there for an engine light issue. Very accommodating and Daniel was very friendly and helpful.

Review №192

2022-10-07 01:12:54

WORST CUSTOMER SERVICE EXPERIENCE EVER....My 2021 S580 was towed in for several electronic failures after a recent recall update. No follow-up explanation of what happened or whether in fact the car was even repaired or running properly. Just a text to pick it up. I have opened a buyback case on the vehicle as its unsafe to drive and replied to the text I would not be picking it up. I was informed again by text today that if I didnt pick it up today Id be charged $50/day storage. And still no contact with information about the safety of the vehicle to even be driven. The car made an autonomous full emergency stop on a freeway due to eminent engine failure....faulty software...I think I am owed an explanation of what happened to cause that and whats been done to correct it.I live 15 miles by freeway from the dealership so its hardly convenient to get there to get it especially not knowing anything about whether or not its even safe to drive.I requested to speak to the service manager but hes refused to communicate with me as well.I had the vehicle towed from their today and am done with Mercedes Benz of Foothill Ranch and Mercedes Benz as a brand. The car arrived dead empty of gas undoubtedly drained by their road testing the vehicle.....truly classless

Review №193

2022-12-28 03:14:25

I found these people to be very welcoming and very knowledgeable in my first visit. They had great follow-up and fully explained the procedures that would be taken in my particular repair case. Will definitely return again.

Review №194

2023-12-03 22:41:38

Great experience with this dealership. I have been to 8 different locations and this is definitely one of the best Mercedes dealerships out there.

Review №195

2024-04-14 01:54:08

Services were done in timely manner.Great job.

Review №196

2024-04-13 00:00:25

Personal and professional Service! Thank Alec for being so helpful. I appreciate your attention to detail and your prompt response!

Review №197

2023-06-12 23:24:06

Art was my service manager. He is very prof and kind. We completed check-in and check-out procedures in minutes and I am very satisfied and thankful for Art and the dealership staff at MBFR!

Review №198

2023-06-24 01:00:57

Mercedes-Benz of Foothill Ranch set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Katie Kieu(Internet Sales Manager) was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process (Shes Incredible).It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!Bobby S. Choi, was great and took the time to thoroughly explain each document I was signing.My 2019 GLA250 was inspected by Jose, the sales manager. I received the best offer on my 2023 EQE as well as my trade-in.~Jazmin F~

Review №199

2023-07-28 01:50:50

Kevin was very professional, very informed, very pleasant to work with, he made the transaction easy. Colin was the same. I would definitely purchase another car from them.