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Mercedes-Benz of Arcadia Service Department in Arcadia

4.8 (199) 101 N Santa Anita Ave, Arcadia, CA 91006, United States

Mercedes-Benz of Arcadia Service Department image

Categories

Auto repair shop

Location on the map

Arcadia, Los Angeles County, California, US

Phone: +1 626-701-8904
Site: https://rusnakarcadia.com/wh...

Opening hours

Monday:7:30 AM–5:30 PM
Tuesday:7:30 AM–5:30 PM
Wednesday:7:30 AM–5:30 PM
Thursday:7:30 AM–5:30 PM
Friday:7:30 AM–5:30 PM
Saturday:8 AM–4 PM
Sunday:Closed

Edit info

Total reviews rating 4.8

199 Reviews for Mercedes-Benz of Arcadia Service Department 2024:

Review №1

2024-03-11 23:41:56

Had the worst experience here out of all the Mercedes Authorized service center. I was here twice previously for some problems on my car and were told they “can’t replicate “ the problems therefore no repair was done. I went to Beverly Hills Benz and they were able to fix those same problems. Last time I was here for a misfire on my car. I was told the same they couldn’t fix anything and they are charging me diagnostic fee for a car that is under warranty. My service advisor Tyler usually takes at least 3 hours to reply to a text message and were slow to give me any updates or answer my questions. I got charged $200 more for the same work that another Mercedes service center performed before. I only agreed to do the work if they could waive the diagnostic fee which is common practice since it’s the same area of the engine. Tyler made it sound like he did me a favor by “waiving” the fee. And when I picked up my car the technician left trash in the cupholder(some opened gelatin snack ) I was told the manager would be contacting me but never got a call. Still waiting on that call

Review №2

2024-05-24 04:24:19

The service guy Perry was so so awsome, kind, helpful and prompt. Everyone was helpful even the guy in the suit I think he was the manger he was keeping me updated on what was going on with my car. Perry made sure they washed my car which it needed so bad Im so thankful for that. I had to get 2 front tires plus alignment the price was just fine compared to other places I had been looking at another place wanted more than the dealership. Some places didnt even include the alignment. I will be returning to get an oil change and to fix a recall my car has, they will provide a loaner which is awesome. When Im ready to trade in this Mercedes for a new one I will be coming to Mercedes Arcadia.

Review №3

2024-06-19 02:45:45

Service is usually satisfactory but today was a disappointment. They had my car the whole day and waited until the end of the day to let me know they could not service in honor of the initial appointment. It is very inconvenient especially because they don’t provide a loaner anymore - they provided Uber - but I was on my own trying to figure out a way to pick my kids up from school. Literally wasted today.

Review №4

2024-04-10 05:42:01

Best service I’ve had from a dealer. Kudos to their management team.Our 2023 C300 sunroof glass spontaneously shattered and we were really stressed by the expensive bill ($3-4K).We first got turned down by west covina MB because they insisted MB manufactures perfect glasses and it must be the customer who broke the glass (even though I pointed to the manager that the shattered glass were going towards the sky) they just want our business and make 4 grand from us.It wasn’t a fun experience.We then decided to walked in to this Arcadia dealer and got well communicated that they’ll need to go through MB to approve the warranty but the manager Phil will try his best to fight for us.Manager Phil is very kind, patient, and professional. He listens to customers needs and fights for them with MB for warranty approvals.He made the process as little stressful as possible to us and we really had a great experience at this dealership.And we weren’t let down in the end!Even they were really packed we got our car back in less than a week with a new sunroof covered by warranty.MB should feel proud about this dealership.

Review №5

2024-06-20 01:14:15

Their service dept is incredible. Quick, efficient and their communications is excellent. I appreciate John R who has always taken care of me and my family!

Review №6

2024-06-05 02:42:20

This dealership has the best customer service. I’ve been a customer for the past 10-12 years. The employees are all very nice, knowledgeable and friendly. No matter what part of the dealership you visit everyone is nice. From the parts department, sales front desk, service front desk, cashiers office, sales representatives, everyone is great. John R. normally assist me on the service side and he is the best. He communicates well. I have never felt the need to reach out to him, he is constantly updating me. I purchased a vehicle from them 3-4 months ago and I had the best sales experience. I did not feel pressured to make a purchase, and was not forced to purchase additional services. It’s amazing that they don’t have hidden vehicle add ons. I own 3 Benz and they have all been serviced here. I’ve always have had a great experience. My sister also gets her vehicle serviced here and she would agree with me. Not all Mercedes dealerships have the same customer service. I scheduled a serviced appointment at another local Mercedes dealership couple months ago. They do not belong to RUSNAK and I will not be going back again, they couldn’t compare to this dealership in Arcadia.

Review №7

2024-04-29 22:55:08

I had a great experience with my service by the Services Manager Perry. He made sure to check with the parts department and techs that they had everything to provide my services that included a brake job with new rotors, and other parts. He also made sure it would be ready for me to pick up the same day even though I didn’t get checked in until 10A. This dealership is lucky to have Perry helping customers.

Review №8

2024-04-17 01:56:50

Excellent customer service, efficiency, care and attention given by a top notch staff from beginning to end. Absolutely super. The front desk team (Candy?), Tyler and all were just great. Very happy.

Review №9

2024-03-14 19:34:36

The experience at MB Arcadia is priceless. From the minute you are welcomed by the reception area to the incredible customer service to the video shared by the technician checking my vehicle is an 100%+ positive experience. But who really makes the experience is Tyler. He is incredible, excellent, so easy going, make you feel that he is 100% taking care of your needs with my vehicle. Awesome job Tyler. Thanks for everything you do and for a painless experience taking my vehicle in for maintenance.

Review №10

2024-03-27 23:57:39

Another outstanding service experience at Rusnak Arcadia. My vehicle was thoroughly inspected and serviced…giving me continued peace of mind. And this happened because my service advisor, Ophelia is top notch! She reviews with me the work that needs to be done and is patient and complete in her explanations to me. I feel like a “top tier” customer with Ophelia…not just another person walking through the door. Completely satisfied with the work of Rusnak

Review №11

2024-06-18 18:49:13

Excellent service advisor, Yohan Chen explained the details of what needed to be done & what was performed. The video of the service that was needed is very informative. Service was excellent! I prefer service done at this facility than others.

Review №12

2024-03-18 22:42:05

The car service is great they even have video send to you of how they check you tire and break. The service is also done on time. They also have Uber service to drop you off and pick you up after that.The only complaint is when I get back to get my car the guy who service me doesn’t look at me when I say hi at his table. He only look on his phone like he don’t see me. I sit there and wait for him to finish what he does. I don’t think this is a proper attitude for Mercedes service. And after I get my key and documents he get a call and don’t even wait for me to left his table he just ignores me and pick up the phone.This Happen on Saturday Mar 16 around 3:50

Review №13

2024-03-09 05:47:54

I had a great experience here.When I received the text with my invoice, I missed that it said to call or text to pick my car up.So I call at 6:10PM, after they are closed, and my service advisor Perry stayed late so I could pick up my car. Couldnt have asked for more.

Review №14

2024-06-10 20:17:18

Did an excellent job. Unfortunately, the lady I first talked to told me it would only be two hour which was incorrect. I was there until 3:30. Yohan was great. The scheduler did not know the full extent of the service.

Review №15

2024-03-06 20:46:24

Jonathan took really good care of me. I was dealing with my insurance and he had patience to see my service need through the end. I am so happy with the work and couldn’t trust anyone aside from my home dealership! They always service me well.

Review №16

2024-03-13 14:19:50

Roy provided first-rate customer service! Roy kept me informed throughout the entire service process and explained in detail what was needed to fix my car. Roy ensured that my car was ready as soon as possible and answered all follow up questions. Highly recommend Rusnak!

Review №17

2024-05-03 15:43:40

Only needed a B service, but price came in UNDER the estimate. Nice surprise. Appreciated the Uber transportation both ways. Happy I chose Rusnak over other Los Angeles dealers. Time will tell…

Review №18

2024-05-18 22:30:57

My Mercedes GLC 300 had a service light on and I was told nothing was wrong after an inspection. Three days later service engine light is on again. I called the same service technician and was ignored. Terrible customer service. Never going back for service of my Mercedes!

Review №19

2023-06-24 17:16:17

I rate my experience as Poor and I will explain why!This was my first time taking my vehicle (2022 GT43C4) to the Service Department at the Rusnak Mercedes-Benz Arcadia Dealership. I took my vehicle in for my First Service Appointment (on Jun 3rd, 2023 3,880-mile service for an oil/fluid change and multipoint inspection.In summary, here is my first experience:I picked up my car from the service department and I took it home. I put a car cover on immediately and didn’t drive it until Friday afternoon Jun 16th. I drove my car for around 60 miles, then when I parked my car and covered it, I noticed a big scratch on the drivers side rims and I was surprised by that damage. After checking all the rims, I noticed the other side of the car was damaged as well.The day after, on Saturday morning Jun 17th, I took my car to The Service Department and I explained the damages to a woman named Ophelia. She told me that I may have damaged the rims by hitting a curb. I explained and showed her, there was no sign of any scratch on the tires and it looks like there was a metal-to-metal contact that created the damage. She told me that I need to come back and talk to a service manager on Monday morning. Again on Monday morning, I took my car to The Service Department and I asked for a service manager. I explained the damages to the service manager Phil Carreon. In return, he said that they are not responsible for what happened to my car and I have to pay for the expenses to repair the rims. He mentioned that I was supposed to check everything before I took my car home.To make it short, I trusted The Service Department by not checking everything when I picked up my car. I don’t drive this car that much and the only people that had access to my car were the service department and myself. I am 100% sure that I didn’t do it and I am confident that this accident happened in the service department. The problem I have is that I didn’t inspect my car truly before picking it up but, this doesn’t end here. Again, I know, I am not responsible for what was done to my car. This is not how a Mercedes-Benz dealership should treat its customers or their vehicles. I am in the process of getting an estimate to replace two rims and I am serious about this and I will take this to small court. Additionally please check the other reviews under Arcadia Service Department, you will see the number of negative reviews has increased in the last 12 months.I think it is important to share my experience with everyone and I hope this experience will help others to not have a similar situation.I like this place, I bought my car from the same dealership and I hope someone from the management will pay attention to these problems.Thank you!

Review №20

2024-04-11 01:22:33

My service advisor Perry was wonderful as always and assisted me throughout the whole process and I have to mention that right of the bat…my car has been there for two months for a recall, for a recall that they were not able to fix and update..absolutely ridiculous!After I even got my car back they actually scratched my car..this has been a very unpleasant process and I must say that I am very surprised and the only reason I give them two starts is because of Perry, if not for him I would give them 0 stars if I could.

Review №21

2024-02-20 23:37:57

Super friendly and professional staff. 100% recommend their branch. We were taken care of by Johnathan Rodriguez. Completely transparent with the service steps and kept us updated along every step of the process.

Review №22

2024-06-25 03:36:32

Ophelia was great! She addressed all my concerns and answered all my questions. 10/10 satisfied with my service !

Review №23

2024-04-13 18:55:46

I had to have my fuel flap replaced, of course bc it’s not a simple job. Yohan was great and thanks to Mike Marsh for helping me out since my warranty just expired a couple of months before. Great experience this time!

Review №24

2024-03-21 19:36:00

Great service! Had a nail in my tire and Ophelia assisted me! She had my car back to up & running so fast!Everyone is so kind and welcoming. Highly recommend.

Review №25

2024-06-03 23:01:25

没有责任感，迈克·马什直接经理。他们试图将责任推给客户，如果他们知道他们有过错，他们会说他们不会为你提供服务。我于 2024 年 5 月 29 日在那里。有一件有趣的事情是，他们总是使用相同的意思或短语来回复客户 2015 C 300 o ly had 60.000 mile never open the moon o ly once in a blue moon to chk it.one day has a recall about the moon roof the box that on top of the moon roof electric or what so ever that the moon roof can fly off.after I bring in my service my moon sometimes open on its on I thought I excident touch it to cause it open so few time it happen I decide to open up it wont close 1 side tilted what hell .so I fix it about 1800 after discount 1200 or so .2 year warranty .so year later it open the shade again by itself so I dont want to bother to play with it. Now 2 year and 1 of half month it wont even open .only 1 and half month warranty expire.is manufactory issue or they did something to cause the rail a defect cuzz I dont even open it only to chk it still working I guess is not working properly only the shade is open and this time close a loud cracking noise and it eont even open.never I buy a merceds again.i had 3 cars from them only rhe moon roof cause me an issue for sure is manufactory issue the need to replace foer customer with no charge because not the first time. I left a messge for operator they ask me too no one called me back 2 days later I call them .what hell service is that. It should be a no charge.May29. I came to mr.mike direct manager ans David service guy .I told Mike my panoramic sunroof pushing back and forth not opening only the sunshade is fine .I took fully responsible for sunroof issue. But Mike insist is a reprogramming matter he teach that guy david to reprogram and he said it make alot of noise only thing is diagnostics out from my pocket I refuse nothanks.so went I went in my car I notice the shade was open I ask David why rhe shade open so he press and everything from left side strap came off right side ripped and front and back not close so I told to call Mike and Mike went in the car press the button and said nothing he can do.i said u guy broked it Mike said no I only press the button.lol no responsibility lack of knowledge. He was rude he gave me a dirty look and walked away .without any saying sorry. He would admit he cause thethe problem by pressing the button to reprogram the sun roof and jammed and yanked the sun shade.i had video I could call the police at that time to took the report. I brought total 3 car there. I never again recommend any to mercedes again especially your area services departnent.not responsible for there action.rude and no manner what so ever .06.01.2024. This there auto respond this Mike who damage my car they only respond like whatever so public think they r helpping.read carefully contact manager they are the one I spoke too and talk too even I spoke w mark another general manager he only want customer to listen to his opion.he told me thats your opion if they cant answer your question trust me donot ever go to this place

Review №26

2024-04-27 02:30:47

I have tyres changed at this Mecedes center. The price is same as if I bought from Costco but oh boy, Mecedes gives me much more confidence with their service and they even give a complimentary auto wash for my car. Just love it!

Review №27

2024-05-03 20:43:21

I had the pleasure of working with Roy Wu during my recent visit to Mercedes-Benz Rusnak . Roy went above and beyond to ensure that my needs were met promptly and efficiently. I highly recommend Roy to anyone in need of outstanding service at Rusnak in Arcadiax

Review №28

2024-06-17 17:24:53

PERRY ROEDER is the TRULY the BEST “Service Advisor” for your “best” M-B !!! ;)Went in recently for my “B Service” for my 10 year “young” c 300 4 matic.Of course, everything is aok as always ;)Perry is always honest in any repair and quote. He’s always above and beyond in whatever is being done.Perry lets me know when anything should be done in advance, even repairs that can wait awhile, which I truly value so much.Other dealers will “create” problems just to get more money outa you!!! Just sayin’ truth!!!ALWAYS ask for PERRY in the Service Department at Rusnak in Arcadia when you need ANYthing done on your “best”.TRULY TRULY MANY THANKS TO RUSNAK FOR MY VERY SPECIAL PERRY!!! ;)

Review №29

2024-02-01 21:18:09

Horrific customer service! There was a problem with your system, showing that I had purchased the service plan. However, a paper from your associate was handed to us showing that we did make the purchase, but your computer system wasn’t updated. They made my husband wait there literally four hours! Well nobody helped make any phone calls or do anything to help us! Finally after four hours, they agreed to let my husband take the car and leave! Great way to treat your Mercedes owner customers!

Review №30

2024-03-27 00:13:35

This is my first time dealing with Mercedes Benz on the service side and instead of randomly selecting a service advisor, I asked around my network who was the best person I should contact for service needs at this dealership and although a few names came up, Yohan was recommended repeatedly.Therefore, I booked an appointment with Yohan and the recommendations were absolutely correct. Yohan is extremely communicative, helpful, and very efficient. I felt valued as a customer and was extremely satisfied with him from start to end. Thanks Yohan!

Review №31

2024-06-15 01:51:17

Excellent service - outstanding customer service communication and very well organized. The shared video of my car inspection was thorough and very informative. Thank You!

Review №32

2024-05-09 22:44:48

Tyler was so helpful, he’s the best service rep there is in Arcadia! I enjoy working with him every time I go and get my car serviced. Thanks Tyler!-Zeinab

Review №33

2024-05-20 22:41:42

Great experience with Mercedes Benz of Arcadia. Their service department is more than helpful and they provide quick services. 10/10 definitely recommending to friends/family!

Review №34

2024-04-11 18:56:42

I took my car in for service and the process was very easy. my advisor John was very nice and professional. Wait time was short, and they provided me with a courtesy vehicle.

Review №35

2024-05-18 05:39:54

Stacy, my advisor, was very helpful, professional and knowledgeable. Candy, the receptionist, was friendly and cheerful. The service was excellent.

Review №36

2024-04-19 01:52:56

There is a gentleman by the name Mr Perry. He goes above and beyond to make sure the customers that are coming to the dealer for a service, leave happy.He made my experience with Arcadias Mercedes much more delightful. Thanks Mr Perry.

Review №37

2024-02-16 03:41:25

John Rodriguez has gone above and beyond with providing the utmost excellent customer service! He is the reason we continue to take our vehicle to your dealership. We have many choices but John is the reason we will continue to utilize your dealership!!

Review №38

2024-04-06 21:35:27

This place aims to please. They are polite and were also very respectful of my husband: shaking his hand, looking at him eye-to-eye, asking how he had been, offering to get him coffee or tea. They have no idea how much I love them for that.

Review №39

2024-05-09 23:32:47

MB of Arcadia for service is outstanding. John Rodriguez by far goes above and beyond to deliver. Never are disappointed with him as he is absolutely the best!.

Review №40

2024-03-22 01:48:46

Perry Roeder is a great service rep who has handled the service needs of my MB for several years. He and the service department are professional, competent, and value great customer experience.

Review №41

2024-03-09 03:15:22

My new SUV’s left third row seat would not fold down. I left the car at the dealer on Tuesday. When I picked up my car on Friday, the folding problem was resolved but the folded seat were not evenly flat. The service advisor called the foreman down to check again. The foreman said he had just fixed another new SUV with the same issue. He drove my SUV up to the shop and got the problem fixed in 15 minutes.

Review №42

2024-03-26 22:10:55

Perry Roeder is a very helpful, reliable, and knowledgeable service advisor. He is very respectful!!! He is the reason why I service my vehicle at Mercedes Benz of Arcadia service department. Totally trustworthy!!!

Review №43

2024-03-12 21:11:25

Every time I go to Mercedes-Benz of Arcadia y get a smile and my car done perfectly well. Congratulations to the Service Team and specially to Mrs. Ophelia (Wang) Le-Blanc who always has the best way to attend my car requirements.

Review №44

2024-03-15 22:57:04

The staff is great overall. Tyler Hillier in the service department was very helpful and cordial. Thanks a lot for getting my car fixed.

Review №45

2024-04-25 23:18:30

Great job by Yohan such a great guy. I had my gas tank door stuck went in and out in 30 mins with them fixing it and washing my car.

Review №46

2024-05-25 14:58:40

Mercedes Benz of Arcadia is very professional, polite and clean. They do an exceptional job of taking care of me and servicing my Mercedes Benz.

Review №47

2024-05-29 20:50:41

Great service, I didnt have a reservation but they still fit me in. Quick service and very professional.

Review №48

2024-06-21 21:14:02

I had a very pleasant satisfying experience with my service advisor, Perry.

Review №49

2024-03-18 23:42:13

Today is my first time to come to Acadia Meccede to get my B service. The staff is very professional and polite, the car repair time is fast, and the environment is good and clean. It is a good choice. 👍🙏

Review №50

2024-02-29 02:13:30

I love the services mercedes offered especially mercedes benz Arcadia. Its very convenient and not time consuming. David cho is my service advisor very good man, friendly, respectful and very knowledgeable. Thank you David for your services 😀..

Review №51

2024-06-17 19:35:32

Excellent experience with my lease buy out! big thanks to Solomon and Greg for facilitating the transaction.

Review №52

2024-05-31 03:51:40

Was taken care of timely and kept informed of progress. David and his partner were very helpful.

Review №53

2024-03-27 01:48:07

Perry and this service department are great. My car is ready when promised and Perry takes his time explaining what is needed immediately and what repairs can wait

Review №54

2024-03-20 22:39:09

Roy is an amazing Service Advisor who is very knowledgeable and courteous . The entire Rusnak team headed by Mike the Service Manager are just First Class! Thank you !

Review №55

2024-01-06 00:19:40

[overpriced, definitely unreasonable price if you are out of warranty] Had my regular service As and Bs as well as some basic replacement like the stop/start battery with this dealer it being near my place. No issues. However as my vehicle is out of warranty (past 100k), i had a low coolant alert. Thinking it might be related to my recent maintenance service, i brought it in. Their first attempt was to simply top the coolant off. That was a waste of a day as issue came back same day as i was driving home (they should have done a pressure test that first time per reading most online comments and it wasn‘t like i was in a rush that day or trying to avoid getting service charged, they did charge me diagnostic fee later as ultimately as i did not avail of their service). On the next day of bringing vehicle back to the shop, they gave me the shock of my life by indicating that total was $3200 with labor at $2700! After further understand the issue, it turns out they are looking at replacing thermostat ($400+) BUT insist that labor is 9.5 hours because they need to remove turbo?! After asking for them to recompute, they just deducted $200. I also asked for an actual item quote but simply got informal text message of items which is how i found the item they will replace and hours (so i guess thats close $300/hr right?). So i shopped around. My original dealer, also Mercedes Authorized dealer and service center charged the part $300+ (so cheaper) and labor was $1000 cheaper. They also came with an actual quote! While i don’t want to imagine there was any wrong behavior, i did indicate to the service adviser that the $2950 amount (that’s the reduced price total) is still a lot of money, money that i can use for a new car downpayment. I also raised the question of why having to touch the turbo when all the discussions, youtube, etc didn’t indicate turbo. Adviser indicated they remove the turbo all the time so i shouldn’t worry. Nah not reassuring. Its an older car so to me if its something not needed to be messed with, we shouldn’t. I can only imagine a scenario where when the turbo drops down, they come back with a “found another issue,” i’m pouring in more to a car than its probable worth at that point. So yeah when out of warranty, avoid this shop.

Review №56

2024-04-15 21:28:05

Had horrible experience. Bad service advisor, bad communication, my engine air ducts were not put back properly after repairs and technicians left trash in my car. Were told manager is reach out to me but it has been months and never heard back. Will report to bbb next

Review №57

2024-02-17 00:08:20

Update: Excellent customer service from Ophelia (Wang) Le Blanc, my service advisor. The check engine light for my 2020 Mercedes GLE started flashing and the car started shaking so I had it towed to Mercedes-Benz of Arcadia. Ophelia took care of every aspect of getting the car repaired under warranty and additionally had all of the systems checked. This is the third Mercedes we have had serviced at Mercedes-Benz of Arcadia because their customer service is always outstanding.David Cho our service advisor again gave us outstanding customer service.He communicated the status of our vehicle via text and had it done and ready on time.Thank you, Mercedes-Benz of Arcadia service department for always providing outstanding customer service.This is our fourth Mercedes-Benz SUV that we have serviced with you over the past 12 years.

Review №58

2024-03-28 01:18:43

Service was fast and on point. Thanks Stacy for the help and professionalism. She knows exactly what is wrong with the car after inspection.

Review №59

2024-04-15 23:51:16

All personnel were friendly and professional. They responded positively to questions and resolved my issues in a timely manner.

Review №60

2024-05-01 03:06:39

Great service from the team. Everyone is friendly and helpful. Will be coming back each time.

Review №61

2024-01-16 22:54:35

I had a great experience at Mercedes Benz, as I always do! The team here at Mercedes gave me an experience of a life time to drive one of they’re new GLB 250+ electric car as a complimentary vehicle while my car was being repaired! I will give my business time and time again to Mercedes Benz Rusnak of Arcadia.Sincerely,Christian Jude Godoy

Review №62

2024-06-07 01:32:26

Customer service was excellent. Unfortunately, a loaner car was unavailable and my car was kept for over a week.

Review №63

2023-12-29 07:25:04

My experiences at the service facility at the Arcadia dealership have not been up to the standard that I expect at Mercedes Benz. I have had to return both times that I have had appointments because work had not been completed as expected. It has been disappointing, and I am considering finding another dealership if this continues.

Review №64

2024-05-11 05:41:44

I appreciate the free transportation to and from the dealership, the service video and the excellent car wash! From Ray Serna.

Review №65

2024-04-11 19:39:50

Satisfied with exceptional service. My service advisor Tyler H is the best!!! Thank you Mercedes of Arcadia!

Review №66

2023-12-28 05:24:47

Next day appointment, great loaner for 4 days!Excellent communication with service advisor Yohan Chen,All work done professionally, questions answered!

Review №67

2023-11-23 08:19:57

Professional, courteous and finished the job on time. May apply coupon to save money. Courtesy loaner vehicle if needed. Expensive but try their best to earn it. Saving money by letting other garages take care of your Mercedes might not worth the risk.

Review №68

2024-05-10 02:18:53

Staff members were kind, polite, and fast. I enjoyed visiting the dealership.

Review №69

2023-09-29 23:06:54

Service appointment was made for the next morning. When I arrived the service person was there to great me get my car fixed within expected time. I received text mail and paid the bill and car was ready. Quick easy turn around.

Review №70

2024-03-13 23:34:31

Always a terrific experience, from the service representative, Ophelia, to Mike Marsh and his crew of mechanics. Thanks again.

Review №71

2023-10-26 01:53:35

Every experience with Rusnak Arcadia has been great! The service department is courteous and helpful through the entire process. Vehicle drop off couldn’t be easier, and it nice to have a clean vehicle at pick up.

Review №72

2024-03-14 20:22:00

Good experience they get you in and out of there. With plenty of refreshments. My car feels brand new again thank you Mercedes-Benz of Arcadia

Review №73

2024-01-10 03:35:46

David was great, took me in for a battery issue late in the day and he had the express team resolve it in no time.

Review №74

2024-05-25 15:31:42

John R was very helpful and thorough. The repair video was very good.

Review №75

2023-09-26 19:53:02

My MB was in need of service, and when I scheduled the service appointment, I didnt know that I would need my car by 12n. Perry told me, no problem, he would have it done by then. He actually had it done before 12n! Excellent service and my car drives beautifully.

Review №76

2023-10-27 15:40:26

Last week, it was my first time visiting this service department. I originally went in for a new tire, an alignment and tire rotation. After receiving my car, I realized the tire monitor had been miscued. When I asked for assistance no one was able to help, so I had to ask for a manager. I also noticed they switched my license plate frames to theirs, without my permission. After getting my car back for the second time, one of my tires was missing a wheel cap. The service guy removed it from another Mercedes vehicle and placed it on mine. This made me realize if they would remove something from another car, they would probably do that to mine.

Review №77

2022-01-27 22:41:16

I have Mercedes AMG GLS 63 but the car had many problems since day 1. Front parking sensor gave me warning signals when theres nothing around it, had a rattling sound coming from front dash board but everytime I brought the car to the service department, service advisors denied of the sound nor refused to fix the problems. Also the home link system barely works so I was kept using the remote control. I was a huge fan of BMW and was driving only BMW for past 10 years (I had 2, 3, 4, 5, 6, 7 and currently driving M8) I wanted to try Mercedes so I got this car but because of the service experience I thought this would be my first and last Mercedes until I met Kevin. He listened and cared every single complaints I blew out to him and he literally fixed everything 🙌 . Every single problems I had with this car for past years since day 1 are gone now. Im glad I met Kevin before too late, and kinda bad for them not everyone work like Kevin there.

Review №78

2023-05-18 05:33:52

Tyler was great. Everyone was professional and respectful. I did a walk-in service for a drop off (B9 service) and needed it to be expedited. I was accommodated accordingly and the staff did an excellent job at every step. I immediately received updates, pictures, videos and a description of the service right at my phone. When I mentioned I was stranded, an Uber was immediately offered! Great job Rusnak. Good to know pride in customer service still exists.

Review №79

2023-11-19 17:14:36

Excellent service and hospitality, but the cherry on top is the surrounding area. You get to enjoy a gorgeous view of the mountains while you wait in the company of some gorgeous Mercedes cars. Found my favorite dealership.

Review №80

2024-03-25 21:14:39

Very thorough. Nice video on what they were doing. Would rate higher, but it sure is expensive $$$$$

Review №81

2023-09-11 22:06:34

Stacy Yee was my service representative. They were very accommodating to my schedule and extremely efficient in getting my car serviced there in a timely manner. As a matter of fact it was completed sooner than expected. I highly recommend bringing your car here to get serviced for any of your Mercedes Benz vehicles.

Review №82

2024-05-01 22:35:24

I had a little problem with my brand new car and the service team was excellent above and beyond what was expected

Review №83

2024-04-29 19:52:58

Great dealer! I will always have my car service there.

Review №84

2024-06-13 19:50:19

Great Service, my Service Consultant John Rodriguez takes care of business.

Review №85

2023-05-26 16:26:16

The windshield was replaced on my Mercedes E 300. It was easy to schedule. An uber was provided to take me home after drop off and bring me back for car pick up. Ophelia made this process smooth and efficient. She is professional and extremely prompt in communicating as well as being accommodating and winsome. I truly appreciated having her guide me through this process.

Review №86

2024-05-18 04:51:43

Always a great experience and excellent customer service provided by David Cho

Review №87

2023-11-11 21:33:05

Unfortunately I did not have a good experience at Rusnak Mercedes in Arcadia. When my car broke down, I decided to have it towed to this Mercedes, which is 30 miles outside of from where I live, even though there is a Mercedes dealership closer to my home, for the main reason that we have had previous cars serviced by Yohan in the past. From the start, it was hard to establish contact with Yohan. His communication with me was poor and it took multiple attempts on my end to get updates on the conditions of my car. I received conflicting information from the front office staff, as when I would call and request to speak with Yohan they indicted to me that he was busy on a call and would pass the message along to him and he would give me a call back shortly. Upon waiting for him and receiving no call back, the front office indicated to me he actually wasn’t in the office that day. In fact, there were multiple days where i was notified that he was not in the office that given day, however, there was no communication to me how things would continue with my car. There was confusion as to which service rep was taking on my case, as Jonathon did my initial write up and he was the only one responding to my inquiries about my car. Which delayed the process of getting the actual problem diagnosed with my car. After half a week went by, I sent messages asking for updates on my car after it was decided it needed a new battery and further testing, to which Jonathon called me back and said that my car passed all further diagnostic testing and could be ready for pick up. A few minutes later, he gave a call back and said that my case was sitting on a pile on Yohan’s desk and in fact the car did not pass the testing and would need additional fixing. From there on out Jonathon was the main point of contact and helped close the case out and get my car fixed. Though I do appreciate Jonathon’s communication to me and his help, I am very dissatisfied with the miscommunication, confusion and lack of customer service, particularly from Yohan at this Mercedes. Unfortunately this has caused not only me but my family to no longer return to this Mercedes for any service or future needs.

Review №88

2023-05-31 01:09:10

Great overall experience and Perry was good at communicating. Love your automated system of keeping me apprised via email. Only complaint: it took about 20 minutes to deliver the car to me once I received my receipt.

Review №89

2023-12-16 05:45:45

After my second visit I am truly convinced that I shall not return customer service was horrible to say the least.I believe your techs are just try to push the cars through.

Review №90

2023-07-06 20:15:47

I was not updated on the services of my car. They did not call to inform me they would keep my car overnight. I had to call the service department on my own to find out it was already closed. This was major inconvenience since I had to miss work to pick up the car the next day. Also my car had scratches. This a service I pay 750+ dollars and would expect a dealership such a Mercedes to maintain exceptional customer service. I am extremely disappointed and dissatisfied with my experience.

Review №91

2023-02-05 03:58:15

Perry-as always was quick to answer my questions, schedule my appointment, see me and out my mind to ease! He does a wonderful job of communicating with me, following up, and making sure I am at ease! As a woman I never want to be taken advantage of, and he provides a safe trusting place for me! I always enjoy seeing his smile too! Well done my friend!

Review №92

2024-06-08 17:21:24

Ophelia has been great keeping my vehicles up to date.

Review №93

2024-04-26 01:52:17

Ask for Stacy Yee, she gets service. Professional and fast, never have to wait

Review №94

2024-06-06 03:41:22

Have been going Rusnak Arcadia for over 10 years to have our Mercedes serviced. My service coordinator, Ophelia, is the best! Communication is thorough and repairs and service iare completed completely and in a timely manner.

Review №95

2023-08-16 17:32:38

Really loving Mercedes customer service! I make an appointment and when I get there, they’re ready for me! My service consultant Yohan Chen is professional, courteous and knowledgeable and keeps me updated about my service!! He’s awesome!! You will not be disappointed!!

Review №96

2023-08-01 13:31:40

Took my Mercedes in for service. Yohan was my service advisor. He was professional and knowledgeable about the services I needed. He also checked for any outstanding recalls. He made the service process smooth by providing great communication and updates throughout my service appointment. I highly recommend Yohan for your next Mercedes service needs.

Review №97

2022-12-28 02:52:10

John R was incredibly helpful! I took my SUV in for an issue, John let me know that due to their service department was super busy and it could be 2 days before they could diagnose the issue. I was in LA visiting family and planning to drive home the next day. Explained the situation to John and while I was discussing our options with my wife, John spoke with one of his techs and they suggested a road test to do a quick assessment of what the issue might be, or at least to give me peace of mind that it was safe to drive home. After the drive, the tech determined that it was likely a software issue and John was able to squeeze me in and get the issue fixed same day. I really appreciate the creative solution and problem solving. Thank you John for going above and beyond to help after getting to know my situation.

Review №98

2024-03-27 06:40:11

Yaohan is very friendly and helpful. Efficient too. Thank you for all your help Yaohan! Much appreciated.

Review №99

2023-05-13 04:04:06

I have been a Mercedes Benz customer at Rusnak Arcadia for almost ten years and I purchased all my Mercedes at Rusnak. I recently took my vehicle to their service department due to a warning message in the dashboard. Stacy Yee is my service advisor I have known for years. She was able to get my appointment in two days, and she is very professional, efficient and knowledgeable, and she explained everything clearly and thoroughly. My wait wait for my vehicle was minimal and the waiting lobby was spacious, clean and comfortable. Overall, it was a very pleasant, easy and stress-free experience. Stacy is the most experienced and helpful SA I have known and I highly recommend her! And I am very grateful for the Excellent 5 Stars service that I received!

Review №100

2023-03-04 14:41:46

I absolutely love going in to this dealership. My service rep, Ophelia, is always so wonderful. If Im like most customers, Im looking for 3 qualities in a dealership when Im getting my car serviced:1) Speed at which I can get in and out2) Knowledge and car history while Im there3) Incredible customer serviceShe hits every note every time. My wife and I talk about being ruined and spoiled by your team all of the time, we dont think we can get another brand of car ever again!Thank you, Mercedes of Arcadia!

Review №101

2024-06-10 19:46:12

Roy is very nice he helped me with my car

Review №102

2023-06-07 16:49:48

My car recently had a fuel pump problem. Service Advisor Stacy took the time to verify with the Warranty Department that my car was covered under a 15-year extended warranty. In addition, the problem was occurring on-and-off. After I had the car towed to the dealership, Stacy went out to the yard and checked out the vehicle. Later, when the mechanic could not duplicate the problem, Stacy was able to describe her observation to the mechanic and resulted in the fuel pump problem being satisfactorily repaired.Stacy was pleasant, attentive, and willing to go the extra step. She exemplifies service excellence of Mercedes Benz.

Review №103

2022-12-29 05:30:05

Amazing service as always!David took care of our maintenance and delivered top tier serviceChecked us in, gave us a realistic timeline for completion and secured a loaner for usHe kept us informed and updated through text which made the experience seamlessDavid was always quick to respond to our texts and even setup a tire change when we requested it easily through text in addition to the service we were doingNothing compares to the service we receive at MBZ Arcadia

Review №104

2024-06-09 00:31:57

Does not fix the problems. Car keep over one week problem still the same . .

Review №105

2023-04-27 01:43:00

My car was heating up on Friday night. I had it towed to the Arcadia service center, they were supposed to call me to let me know when a loaner would be available, I never got a call. I went to the dealer 3 days later and was told no loaners were available but would look at my car and my service advisor, Roy Wu, would call me and let me know what was the problem and an estimated time I would get it back. He never called, so I had to call to get that info. I got the car back a 2 days later and it still heats up. Despite it smelling and still heating up when I drive it, Roy now is trying to convince me that it is ok, instead of asking me to bring it back in to check it. His communication has been bad and the car is still heating up. He says it’s good so I will continue to drive it. If the car overheats to the point something breaks, it’s on him.

Review №106

2024-03-27 02:45:44

Perry always take good care of my cars. Reasonable price, great follow up and have the car done in a timely manner. Thank you to everyone at Rusnak Arcadia.

Review №107

2022-04-22 22:49:45

My service advisor Ophelia is knowledgeable & professional. She has genuine concern to the need of the client. Always have time to listen& explain things no matter how busy she is, & also update the client on a timely manner. Her attitude reflects the high standard of the company..Over all it was a positive experience

Review №108

2022-12-28 23:38:49

I showed up early for my 10:00 appointment for an alignment of my 2020 S560. They took me in right away and I was out in less than an hour. Really fabulous service. Alignment is perfect car works great. Thank you Perry for your help

Review №109

2023-11-25 02:33:11

They get things done, right and on time. Great service.Service manager is aware of an issue I had before. And nothing happened this time. Hopefully not next. Yet, the service is great.Perry has always handled everything I requested very professionally and for years.Thanks.

Review №110

2022-03-02 20:04:36

Incredible customer service and staff. I brought my car in for an inspection and worked with advisor, Tyler Hillier, on inspecting my tires and replacing my center console flaps; I could not speak more highly of him (and this is all unsolicited). Not only was he knowledgeable and informative, but he was extremely friendly and attentive. Overall, this specific Arcadia location was quick, communicative, and efficient in their turnaround time, and I had a great experience. Thanks, Tyler!

Review №111

2023-03-10 21:01:56

Ophelia was my service adviser she was professional straight forward and no bs. In this day and times I could definitely appreciate the honesty. She told me exactly what my GLS Needed to keep my family safe on the road.Thank you!! So much always a pleasure

Review №112

2024-03-20 22:09:24

Great care and interest from Tyler in making sure my new car was right

Review №113

2022-11-15 21:20:59

Receptionist was courteous, attentive, and appropriately dressed. Perry, my service advisor, is personable, attentive, groomed, knowledgable, professional, and is service-minded. The facilities are clean, inviting, peaceful, and accommodating with the complimentary hot beverages. The service on my vehicle was thorough and timely which enabled me to complete my tasks and attend my other appointments that day.

Review №114

2023-11-23 16:18:24

Tyler is so accommodating with one’s s heduke and concerns. I have been in the community service business for 30 plus years and Tyler should be acknowledged for his superior service.

Review №115

2023-05-10 02:14:38

From the moment we made our appointmen to the release of our car it was excellent work on the part of the staff and technicians. They promised and delivered 5 star!!! I would only recommend MB of Alcadia California, Top Notch operation!Thank you again

Review №116

2023-05-01 20:49:32

Service at Rusnak Mercedes Arcadia is great. When dropping off I was greeted by friendly Mike the Service Manager who has decades of Service Department experience with Rusnak. He introduced me to John the Service Writer who thoroughly went over everything I needed to be done. They completed everything on time and gave me back my freshly washed car. They did a perfect job. Thanks again Rusnak!

Review №117

2022-07-12 13:03:35

I worked with Johnathan who was warm and friendly. He explained everything very well. Made me feel at home. I wanted to get the service B5 but decided to not get it because I was not able to use a coupon mailed to me. So I called another dealership who invited me to use the coupon the next day. I appreciated Johnathan and his professionalism. I came in for a recall and oil change. Johnathan is 5 star. Rusnak’s prices 1 star.

Review №118

2023-12-02 05:25:44

Perry Roeder was absolutely amazing! He communicated extremely well and is always a pleasure to work with.

Review №119

2024-06-07 01:35:33

Efficient. No covid brain fog @MBZ of Arcadia

Review №120

2022-11-11 23:15:41

To preface, this was my first visit to the dealership. I rarely write reviews and am rarely as impressed as I am today. From the minute I connected with Ophelia (my service advisor) I felt listened to, respected, welcomed and 100% accommodated. I can not speak highly enough about Ophelia’s professionalism, knowledge, experience, care, competence and willingness to “go the extra mile” for me on every front..a Rock ⭐️ performance! In addition, her availability and response time to my many text messages was nothing short of amazing. This was unexpected and greatly appreciated. I live in the Sunset Strip area of L.A. with a Mercedes-Benz dealership about a mile away from me (that I’ve been to for service). I’m now happily driving an hour each way making Rusnak Mercedes-Benz in Arcadia my new home for service, parts and if the need ever arises a new car. I had a similar positive experience with Rusnak Bentley in Pasadena for my previous car’s service. My car is running, driving and performing like new 🤠 Truly an above and beyond experience that’s unusual and really raises the bar in a time where other businesses in the service industry could care less about the customer. Sincerely, I Thank You.

Review №121

2023-10-18 01:37:31

As always, best experience with service dept. Our service rep always takes care of our automotive needs and keeps me informed every step

Review №122

2023-11-23 00:01:44

Yohan Chen did a great job of welcoming me and coordinating my service. Extremely helpful and polite.

Review №123

2022-08-20 16:16:16

Ophelia is absolutely the best customer service person I have ever had at ANY car dealership.But .. the entire team is excellent form the valet guys to the front desk reception. Always a smile, always How can I help you?

Review №124

2022-05-26 15:04:00

Not happy with the fact that I was charged for one gallon of gas for the loaner given I didn’t drive that much and I was trying to get the car returned before they closed and stressing about that to get it there on time especially when I was going out of town for vacation the next day. Three days later while I’m on vacation I get an email that they charged me a little over $10 for a gallon of gas. Given how much I paid for maintenance I’m not happy with the fact that for such a huge dealership that they will nickel and dime you for something that they could’ve easily just not done as a courtesy. I guess the $10 for them is worth more than losing a customer. The worst part is that the service advisor never even called me back but he had no problems reaching out when he wanted to recommend other services to my car

Review №125

2024-06-14 19:40:06

I absolutely love this particular Mercedes Benz dealership. I have gone to several other locations, and they pale in comparison. My Service advisor, Perry Is the nicest guy. He goes above and beyond to help you. His knowledge and understanding of what you need is compared to none other.He saved me a few hundred dollars on my brakes. It truly shows how much they have compassion for their customers especially in theses times.I would highly suggest that when you need any services, give Perry a call. They always have loaner cars and they are brand new too. They are not petty about gas and minor things.Thank you so much for always taking care of me and Both my cars. And just for the record, they charge a few dollars less for Service A and service B. But 200 dollars for an oil change, not only covers the price of the oil, they replace fillers, and other things. I would not want an unqualified person working on my car. Just saying!!! And the upper management is always so nice and they treat you like you matter

Review №126

2024-05-06 21:52:04

Very quick service and reliable one, thank you!!

Review №127

2023-08-11 23:34:19

Brought my C300 to Rusnak Mercedes Benz to have my SAM module reprogrammed. The car had been running fine. After 3 days Perry R calls me up saying car won’t start and something wrong with Steering Lock. He then asks me to call a tow truck because they can’t get it out of their parking structure and they cannot get it to start. Yes you heard that right. Mercedes couldn’t get my Mercedes to start. They charged me $600 for the reprogramming and the steering lock checkup (which they couldn’t fix) So I call a tow truck and finally get my car and see that Rusnak opened the steering column and didn’t put it back together. Disconnected parts. Their lockbox was still on the window What kind of service is this!!?? Never coming back to this place.

Review №128

2022-04-14 19:30:10

The communication regarding my concerns with my car were lacking. I left 3 voicemails with my service professional (over 2 days) and only received a return call when my car was towed into the dealership. Many of my questions went unanswered until I refused to accept charges for work without additional explanation.I also had family visiting from out of the country and had to cancel 2 days of plans because there were no loaner vehicles available. It’s only been 1 day since my car was returned but so far it appears that all issues were resolved.I only wish they had better customer service, better communication and made loaner cars available to help with the interruption customers experience when they have unexpected car failures.

Review №129

2023-11-04 02:53:10

Amazing service, competent personnel. Every time I take my car for service, I notice that they exceed my expectations.Thank you very-very much!

Review №130

2024-05-02 22:58:04

Always a stellar experience have been coming to them for the last 35 years, I have always been treated with the utmost courtesy, professionalism and attentiveness to my needs. A special note that the service manager Mike Marsh and my service advisor Perry always on top of their game and I am always impressed By their ability to take care of the issues at hand, taking the least amount of time but making sure that it is done correctly

Review №131

2023-10-31 23:05:00

The service people made me find my car keys for 40 minutes because they didn’t communicate well in their department. Also the employee from sales department called Bruce has a really bad attitude when I can‘t find my car keys.

Review №132

2024-06-07 04:43:53

Always great experience. Thank you Mercedes of Arcadia.

Review №133

2023-08-11 23:14:36

First time visiting service Dept and it did NOT disappoint. John Rodriguez was very informative and made time to get me an emergency appointment. Everything worked out.

Review №134

2021-11-12 02:41:06

Excellent service. Given a free car loaner while my car was in service. Technicians were at hand when you arrive and took care of you exactlywhen you leave. Most especially, I was greeted by Officer Mike Marsh, service manager/director, who was an old friend of mine when the facility was previously located in Pasadena and who assured me that he would follow-up with my new service technician Ophelia Wang- Le Blanc who was courteous, knew exactly what to do, professional and was very efficient. Would highly recommend this service center.

Review №135

2023-01-10 04:29:57

Great service, always professional! Yohan Chen is a fantastic service adviser, he explains everything and makes me feel like no question is stupid and makes sure I understand what service I am receiving. Rusnak is excellent and I’m very impressed with the dealership!

Review №136

2022-10-07 22:44:13

John Rodriguez is an exceptional service advisor. He was very helpful in coordinating warranty work that required ordering parts and other materials. Nice dealership and staff

Review №137

2023-12-14 01:40:13

Great customer service, through the whole experience. Keep up the good work.

Review №138

2022-09-16 19:53:40

Excellent, Ophelia took great care of me and my vehicle. The service was performed promptly, professionally and completed accurately and timely. I am completely satisfied with Ophelia, the Service Department and Rusnak in general.

Review №139

2022-09-02 19:08:00

Ophelia is the best service advisor. Shes smart, fast, efficient and knows what shes talking about. Straight to the point and no unnecessary services needed. Always go to rusnak arcadia for service. Been to two other dealerships and always terrible service. Willing to make the drive to come here.

Review №140

2022-06-02 21:04:51

Ophelia is a great service rep. Shes very timely in responding and is honest about addressing issues and concerns. Shes a very valuable team member and probably the primary reason why I use Rusnak vs. another Mercedes dealership that is closer to my home.

Review №141

2022-09-12 19:50:58

Ophelia is professional, competent, and just great to work with. I know she is always going to take the best care of me and my Mercedes. She makes the process super easy and a great experience.

Review №142

2024-04-16 19:43:30

Experience with john was as amazing as you can ask for!

Review №143

2022-07-29 07:22:42

This was my very first time at Rusnak Mercedes for service, and I have been to a few other dealerships for service in the past, to say the least, I am impressed! Very friendly service, and the service advisor Rebecca and manager Phil went above and beyond to expedite my B1 service in a very busy day. Everyone from check-in to delivery was professional, friendly and efficient. Rusnak Mercedes has delivered top notch service experience! Will be back for all my future service needs.

Review №144

2021-09-05 01:08:21

The service is wonderful, from the minute I pull into the service department everybody is always so friendly and polite.. Ophelia Wong my service rep. is friendly, professional, always has a smile on her face, always trying to help you in any way she can... Shes spectacular! Rusnak Mercedes service department is great..

Review №145

2023-10-27 02:36:49

Jonathan was the worst service representative ever.I’ve been going to Mercedes service department for the past 20 years and I was never ever so disappointed.I really don’t believe Mercedes can have someone like him in the department.extremely disappointed.

Review №146

2022-08-02 19:29:49

I like the fact that the minute I drive up, I’m immediately greeted and escorted to my adviser. My advisor Tyler Hiller assured quick service and will call me when finished. Two hours later I was on my way, Rusnack has sure advice their service. I have total Confidence on Tyler Hillier, that why I keep coming back. Thanks again!

Review №147

2022-04-16 06:42:03

Ken, my advisor, was excellent. He was professional, thorough and extremely knowledgeable. He consistently kept me informed on the status of my car. I felt very confident my car was being well taken care of. Excellent experience.

Review №148

2023-10-28 01:55:20

Sadie was amazing and I came back to a second car at Mercedes in Arcadia. Sadie is the best - fast, direct, clear, and understands your needs.

Review №149

2022-08-27 05:46:02

Excellent experience service advisor Perry Roeder was excellent in explaining the mechanical issue and moving the repair to completion. Excellent service Perry has been involved in multiple repairs on my vehicle very satisfied with his service.

Review №150

2022-01-27 20:03:42

David help me yo the entire process. He explains the detail which did help me to understand how it worked since this was my first time with your company. David has done a wonderful job . I would like to give David and the person who help with the moving the vehicle the perfect scores. Great customer service overall.

Review №151

2024-04-18 22:42:36

David gave me a very good service.

Review №152

2022-09-16 04:45:26

An older gentleman dressed in a suit greeted my mother and I right when we pulled up to the service entrance. He was extremely welcoming and led us to our appointment with Yohan. Yohan was extremely friendly and welcoming as well and it was a pleasure being helped by the both of them.

Review №153

2023-03-02 00:20:01

David was exceptionally helpful with all my needs for my car. I would come back solely just to receive help from him. I would rather drive to this dealership than go to the one closer to my house.

Review №154

2022-05-19 00:11:53

Brought our car in for routine maintenance. Our service representative, Ophelia, did an outstanding job on intake, and arranging for a loaner car. Once the inspection has been performed, she walked us through the various items identified as action items in the report. She was able to guide us to good decisions about how to proceed on those items. Ophelia makes us feel like we want to continue to bring our car to Rusnak of Arcadia.

Review №155

2021-10-31 03:49:01

I met the service manager for the first time- super friendly, fast and thoughtful. I waited 15 minutes to pick up my car and when Ophelia (service managerar Rusnek) saw that I was still waiting, she went and got my car herself!! Impressive and much appreciated.

Review №156

2022-05-27 16:09:00

Rebecca So was friendly, told me everything that would be checked over, and didnt try to over-sell what I didnt need (which I really appreciated). Car was done in a timely manner. I was offered an Uber ride home, which I appreciated because I didnt have any other way to get back home and I didnt want to wait while they worked on the vehicle.

Review №157

2021-08-07 16:32:53

Mike Tones! He’s the BEST GUY!! Mike is always willing to take care of me and whatever I need. He has a great attitude and takes time with his clients to ensure they feel taken care of. I have yet to have a bad experience here or with Mike. The staff is accommodating and kind & the atmosphere is safe. So glad I came to Arcadia Mercedes Benz to take care of my yearly maintenance.

Review №158

2022-04-21 22:19:32

Rear AC was not working so under warranty they fixed it. A loaner vehicle was provided and took around 7 days to fix, but only because parts weren’t available. Yohan was nothing but short of amazing, giving you top notch service and making the whole process seamless. He took initiative and approached me when I first arrived and didn’t even need to talk to the receptionist. Highly recommend this place for your service needs, I’m sure other service advisors are great, but Yohan has always been first class!

Review №159

2023-10-05 02:42:32

John always provides excellent service. He is responsive and addresses all needs accordingly! Thank you John for all you do!

Review №160

2024-05-02 22:39:22

They really took good care of me.

Review №161

2022-08-17 01:32:18

Extremely polite and helpful. Ubered me home andback again the next day. Cleaned the car.Lovely experience! I am 72! And this is the best carexperience I have ever had. I love my MB.

Review №162

2022-04-15 20:32:46

Took it in for brake wear according to message on the message center. Which would explain the squeaking coming from the brakes. They found that one of the brake wear sensors had been cut, no complaints from me just wanted it fixed. They completed the repair and said the brakes are fine no need to replace. Only issue is the brakes are still squeaking.

Review №163

2023-11-16 05:34:51

Perry is professional and thoughtful. He took care of finding the best solution for my car.

Review №164

2022-06-11 01:17:14

Service seemed rather slow. I dropped my car off on Wednesday morning at 9AM for a check engine light. It took 2 days before a technician was able to look at my car to diagnose the issue. It took 2 days before someone was able to plug a computer to my car to read the error code. Seems excessive. Took 3 days to get my car back.

Review №165

2022-03-23 20:18:56

Great service! Yohan Chan, Service advisor, was absolutely amazing and very accommodating. Took excellent care of my car. Loaner vehicle was absolutely perfect. Thank you so much for all your help

Review №166

2022-08-14 06:39:48

Absolutely loved it! Even though I have Mercedise Benz Service Center 2 miles from my home. I always drive 30 miles due to excellent service of Rusnak Mercedise Benz of Arcadia! Service and Sales both departments have great customer service skills, friendly and helpful!

Review №167

2024-05-20 22:46:38

Professional, precise service and extremely caring for customer.

Review №168

2024-04-06 23:46:36

Prompt, easy to schedule, great service from Yohan Chen

Review №169

2021-08-21 14:15:31

Tyler was especially helpful. He quickly got me a rental car (no one else at rental area), and all paperwork was ready when I came back to get my car. My car was also already waiting for me at the curb drop off/pick up area.

Review №170

2022-12-21 17:24:37

The Benz was scheduled to be sent back to Illinois but 2 days prior our daughter had an accident and sent the car to Arcadia MB. There was extensive front suspension damage, but dealing with Stacy Yee our service advisor i cant say enough praise how she followed thru, kept us informed and went above and beyond what a typical dealership service advisor would do. Thanks Stacy

Review №171

2023-03-05 03:14:05

Fantastic customer service from start to finish. I was informed of everything that was needed to complete the service of my vehicle. The professionalism was greatly appreciated. Thank you

Review №172

2024-04-11 01:27:52

Very friendly. Great service.

Review №173

2021-09-15 19:35:53

2nd time getting serviced here and great service from Yohan. Parts were on back order so the wait was longer but understandable since that’s in every industry. For the drop off and pick up I was in and out in 10 minutes. Definitely coming back, worth the drive.

Review №174

2022-08-19 18:33:07

Rebecca So is one of the best service advisors Ive dealt with. She was upfront and very candid about my B service. I also go to Buena Park HOI, but Arcadia is so much closer for me.

Review №175

2021-08-13 20:34:39

First service visit to MB of Arcadia. My service advisor, Yohan Chen, was excellent at explaining service needed, expected time of completion and provided status updates. He ensured I was aware of the courtesy transportation available and answered all my questions... I plan to continue service at this location with Yohan as my service advisor.

Review №176

2022-05-27 22:33:57

The process was fast, efficient, explained clearly ahead of time, and cost what was projected. Everyone with whom I interacted was friendly and professional. My loaner vehicle was adequate for my needs.

Review №177

2022-03-24 19:42:00

All staffs are friendly and helpful - from when we dropped off our car, to the receptionist (Bailey) and our Advisor David. No complains. Eventhough you are quite far from our house, and eventhough there is Mercedes Benz dealer close to our house, we are definitely going back for my maintenance.

Review №178

2024-05-15 23:14:04

Great communication with advisor & technician, thank you.

Review №179

2022-10-22 03:06:41

John Rodriquez is Service is there absolute best! He is Always really kind and patient and always takes care of me and my car. Amazing customer service at Mercedes’ Benz of Arcadia !!!!

Review №180

2022-05-10 23:05:11

I rate my experience as Poor.This was my first time taking my vehicle (2019 MB Sprinter 2500) to the Service Department at the Rusnak Mercedes-Benz Arcadia dealership. I took my vehicle in for a routine service appointment (on May 9, 2022 for a 10,000-mile service for oil/fluid change and multipoint inspection) as well as, to perform two minor Recall repairs.In summary:1) The price for the service quoted to me when I dropped off my vehicle was ~70% of the actual price of the service ($540 vs. $390).2) I was told I would be able to pick up my vehicle that evening but needed to wait until the following morning for it to be completed.3) I was told the vehicle would be/was washed, but only a very cursory cleaning was performed and the van was still dirty.4) I asked that a small dent on the rear exterior panel be inspected, but this was not performed and instead I was told (only when I went to pick up the vehicle the next day) that this service department does not evaluate or perform bodywork repairs and that I needed to take it elsewhere.5) Most importantly, after picking up the vehicle and paying ($540), I noticed that the warning message on the dashboard was indicating the washer fluid reservoir was empty. So, I pulled over and checked the reservoir and indeed it was empty and had not been inspected or filled (despite this being a part of the oil change and multipoint inspection that I paid for). This is unacceptable! I am left questioning the very integrity of this multipoint inspection and vehicle servicing. I feel swindled. This is not how a Mercedes-Benz dealership should treat their customers or their vehicles.

Review №181

2023-02-17 02:46:30

John Rodriguez is the best customer service representative I’ve had at any MB service location. Always takes care of what I need and is honest and attentive every time!

Review №182

2023-10-11 01:36:51

Tyler is my service advisor did a wonderful job and got things done well. Thank you Tyler

Review №183

2023-03-23 22:45:45

As always, Ophelia is amazing and kind. I regularly recommend her to my friends who own Mercedes or are thinking about getting one. She is down to earth and very knowledgeable.

Review №184

2022-06-14 06:41:26

Rebecca So is one of the Service Consultants in Rusnak MBZ Arcadia. She has worked here more than 25 years. That’s why she knows everything and what a customer would need. I am definitely sure she is THE BEST OR NOTHING!!

Review №185

2021-10-31 18:10:22

I’m from Arizona and I had a flat on my GLC 300 run flat tire. They took me without an appointment, replaced the tire and sent me on my way home in a very timely fashion. The employees were very attentive and sympathetic to my plight.

Review №186

2022-03-07 04:07:47

I took my Mercedes for the recommended service after leasing the car for one year. I was extremely disappointed that I had absolutely no contact with anyone who actually dealt with my car. Unless that changes, I will not take my car back to Mercedes-Benz of Arcadia for a 2-year service. Instead, I will go to my mechanic I have had for many year, to whom I can relate the situation with my car and he can tell me what he finds when he services it.

Review №187

2022-03-15 19:53:24

I live closer to two Mercedes dealers, but I drive to Rusnak Arcadia because I really like dealing with the service personnel. When bringing my car in I feel like I am at a family business (we’ve been Rusnak customers since 1978) but with all the benefits of a dealer. My service rep, Ophelia, is SO customer-service oriented, we feel lucky to have her.

Review №188

2022-04-06 23:14:25

Yohan Chen has been my service advisor for over 5 years. He keeps my Mercedes running like new. He keeps me informed on the progress of my service and delivers as promised. I highly recommend anyone looking for quality factory service to visit Yohan at Rusnak Arcadia

Review №189

2022-03-20 06:14:40

I would highly recommend Rusnak Mercedes-Benz of Arcadia to anyone who wants to get Simply the Best Customer Service by Professional and knowledgeable Team. This dealership is the Best (in comparison with more than 10 others). Starting from the Service Desk, Sells People, and ending with Technical Personnel. I would like to express my Very Special Thanks to Mr. Perry Roder, who is my Service Manager for my Sprinter Cargo Van. He is Super Professional with Golden Hearth. God Bless You.Sargis Arakelyan

Review №190

2024-03-28 00:22:24

Nice service fix my back trunk door lock problem

Review №191

2022-05-19 01:51:50

My advisor Yohan is wonderful! He is thorough and very patient with me. He is the reason that I choose to go to this location for my car services.

Review №192

2024-02-06 16:55:10

Service center is amazing. Highly recommend.

Review №193

2023-01-24 23:48:30

Ophelia Wang is a fabulous asset to your dealership. Would definitely be referring more guests to seek her for any service needs.

Review №194

2022-07-29 00:36:28

Easy to make an appointment. Candy and Taylor always exceptional representatives. Mike always a gentleman. In and out for general service. Super fast and the best service.

Review №195

2022-03-11 23:17:17

Software issue with EQS 450. Dealer had insufficient Techs trained in new vehicle, so had to escalate to Germany. No response after 10 days and took to another dealership that fixed in one day.Dealer service personal were fantastic, but were put in a difficult situation due to unresponsiveness of Germany.

Review №196

2022-05-02 19:55:08

Perry is the best guy out there. Hard working, always keeping the customer up to date. He goes above and beyond to make sure the customer is cared for.

Review №197

2021-12-03 00:20:27

Mercedes Benz of Arcadia helped make my lease buyout the most stress free transaction. They were transparent with their fees, reliable, and friendly. I would absolutely recommend them and will use them for my future car sales. Thank you Huy and Beau for your professionalism!

Review №198

2022-04-14 22:29:14

Today I need to change my oil change, The servers part department Ophelia (Wang) help me, she explain everything to me very clearly and she very take care my car. I will definitely come back, if u guys need oil change or something wrong with your car look for Ophelia (Wang) 👌

Review №199

2021-07-14 22:20:51

My advisor Yohan Chen is very professional, friendly person to work with. My advisor was Rebecca who is very rude and inpatient. I cam earlier for my appointment at 2pm. I was sitting and waiting. Candy was the person welcome me in very good manner. I was very happy until Rebecca knew I came earlier and refused to offer service in a rude, unfriendly way. She talked to Candy in front of me” let her wait, that’s why we set up appointment….” It’s the service your Mercedez company has been proud of…. You guys supposed to feel shame having this staff working on the first line to provide service for your customers. But, I really appreciated Candy found me Yohan Chen to help. She was busy too. ButCandy still got me for such a great advisor Yohan whom I am in fond of. I don’t want to se Rebecca anymore and I hope you can handle the rude, terrible, unprofessional person who is the one ruin your company reputation. “The rotten apple injures it’s neighbors.”