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Melanie Rose Hirschmugl - State Farm Insurance Agent in Petaluma

4.9 (199) 725 E Washington St #101, Petaluma, CA 94952, United States

Melanie Rose Hirschmugl - State Farm Insurance Agent image

Categories

Insurance agency
Auto insurance agency
Life insurance agency

Location on the map

Petaluma, Sonoma County, California, US

Phone: +1 707-762-5477
Site: http://melaniemyagent.com/?c...

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.9

199 Reviews for Melanie Rose Hirschmugl - State Farm Insurance Agent 2024:

Review №1

2024-04-16 18:37:18

We were assigned to Melanie and for several years of auto renewals of 4 policies with state farm we had no issues. When we did need to touch base with her to understand how to proceed on an issue with our home insurance renewal, she gave poor guidance for navigating the issue, and then refused to take our calls. She was willing to spend over a half hour on the phone with my husband trying to sell him life insurance, but was not available to be our expert on how to help us navigate the scary process of how to make sure we did the correct things to keep our home owners insurance.

Review №2

2024-04-06 04:07:52

Melanie and her staff have been taking care of our family insurance needs for several years now. I feel I am in very good hands! And I can’t tell you how many times I’ve been rescued by State Farm’s roadside assistance! I recommend highly.

Review №3

2023-08-07 19:00:25

Melanie and her team are the best! Theyre professional, attentive and super knowledgeable of all insurance policies State Farm offers. My experience has been smooth and quick. Everyone is so nice and welcoming! Highly recommend!

Review №4

2023-10-02 04:31:48

The final straw with this agent was when I was stuck in the side of the road in 110F heat with little to no reception and kept getting referred to an online for a tow. I could not access this. I called their office and was given the run around for over an hour. What a scary and unsafe place to be in. In addition, my bill constantly increases although I havent had a ticket in 20 years. Whenever I approach Melanie about this, she provides no solutions. She is only available limited hours M-Th (must be nice). At one point she needed to speak to me. I asked her repeatedly to email as I cannot take time off work to speak with her during her limited hours. It was constant phone messages for literally 1 item that could have been sent in 5 sentence email. She forgot to add rental car coverage to my policy a year ago, which I discovered when I needed it. She has had the opportunity to acknowledge and make all of this right but never did.

Review №5

2024-03-06 03:04:47

Melanie and team do a great job of taking care of my familys insurance needs -- highly recommend them.

Review №6

2023-07-31 21:25:30

Melanie is a fantastic agent - she is very customer-oriented and leans all the way in to what you need, so that she can provide the best service. She is extremely knowledgeable, helpful, and assured; she is confident and warm, you know you’re in good hands with her and her team.

Review №7

2023-10-03 19:11:04

Love working with Mel! She makes my home and car insurance matters a piece of cake. Always professional, easy to reach, communicative, and super friendly. Thanks for all your help Mel!

Review №8

2023-05-25 03:40:04

Melanie and her team continue to impress me with their A++++ customer service and knowledge. Whenever they say they will call back to confirm they have resolved a billing question or completed a policy change they always follow through. Mel and her staff are also very friendly, not enough of that in other industries I deal with. Thank you Mel and team!

Review №9

2023-01-17 19:24:57

Melanie and her team have always been known how to provide the best customer service! Having been with State Farm for close to 5 years I have had no issues with reaching out to her staff. Ive also had many instances where I need questions answered about my policy and they have been super helpful in answering them in a timely manner.

Review №10

2023-03-10 23:53:45

Outstanding service by going the extra mile. When I needed a rate breakdown that I couldn’t locate via the app, a simple text was all that was needed. Prompt and courteous service seems to be the norm here. I was provided my answer very quickly and it’s nice to see that Great Customer Service is exactly what they provide. If you need an agent that gets things done efficiently this is definitely a good choice. Nicely done and thanks again. 👍🏽👍🏽

Review №11

2023-02-23 19:56:21

I am a new member of the State Farm Family and am so happy to have found this local office through a friends recommendation. Lisette Scalo has been my point person and we have a good working relationship that is both professional and caring. I needed an adjustment to my policy for a one day trip for school. She responded right away, sent the new. updated policy and I was on the road with my updated insurance in no time. I cannot say enough good things about my experience so far.

Review №12

2022-09-12 20:51:31

Melanie and her office staff have been truly amazing, friendly and welcoming. She explained all my insurance needs to me and made sure all my concerns and questions were answered. She definitely tries her best to give you the best possible rate. So happy we found her for all of our insurance needs.

Review №13

2023-01-16 22:03:29

Great Customer Service! Jesica Johnson was incredibly helpful, pleasant, and patience with ALL my insurance questions. She made me feel confident switching my auto insurance. I would highly recommend State Farm!

Review №14

2023-07-27 03:45:44

Melanie is an amazing agent! She knows so much about insurance. She’s patient, thorough and really cares! I highly recommended her and her team!

Review №15

2023-10-01 20:48:01

Melanie is very informative and helpful. She clearly understands the policies and explains them well so I can make an educated choice. Thank you so much Melanie!

Review №16

2022-12-20 19:54:31

I been having a great experience since I move to State Farm Jesica Johnson been ver professional and knows her staff. She explain everything in detail and made me feel very happy and secure when it comes to my car 🚗 insurance. J definitely recommend her and State Farm for your car insurance needs. Keep up the good work.

Review №17

2023-03-20 23:01:45

I have had a wonderful agent who has never given up on me. Though at times Im hard to get a hold of, she has stuck by me. She always reached out whenever my bill was late to avoid interruptions, had a positive vibe and I feel taken care of if ever something terrible might happen. Thanks Melanie

Review №18

2023-01-10 23:50:06

Friendly and fast service. Just added a new vehicle and was very easy. Also a good price for the coverage 👌 Jezel was the agent that helped me. She was professional and very knowledgeable. Thanks again for the great service

Review №19

2023-01-21 22:03:11

The team is so organized and professional. I have always had a positive experience that allows me to move forward with adding insurance plans, but also understanding the coverage and how it works. I recently completed my first claim and it could not have gone smoother.

Review №20

2023-01-10 22:23:44

Lisette was so super helpful with getting me my renters insurance in a very timely manner. I accidently gave her the wrong address at first and she promptly fixed it. I wouldnt want to go anywhere else. Great price as well!

Review №21

2023-04-11 21:27:16

Extremely pleased at how simple their process is set up to work. Particularly pleased with Leslie, who went our of her way to make this easy and fast while making me feel extremely comfortable and confident I made the right choice.

Review №22

2023-01-26 22:24:55

I can not say enough good things about working with this office. I had been with another carrier for over 20 years but I needed a quote for a new home purchase and State Farm just beat the quote by a mile. The service and care for a new customer just blew me away. I am switching over for home, auto and flood and I could not be happier!

Review №23

2022-09-30 22:21:57

When looking for insurance, you want someone open, honest, and dependable. I found all those things through my experience, not only was Giselle friendly enough to quote me at a rather late time of the day but they answered all my questions regarding what my payment was based on. They helped me create a plan that was based on my needs and explained what each part of the coverage plan meant in a way that was easy for me to understand.

Review №24

2022-09-08 21:24:26

I discovered an insurance agent whose services include those qualities that we all hope to find in todays chaotic and costly business world. Specifically, Melanie is sincerely interested in providing her clients with insurance that best protects their assets and peace of mind . Melanie listens first, then suggests alternatives from which to choose. Serving with honesty, candor and years of experience, I liken Melanie and her staff to that of fiduciaries, unlike so many of her competitors. I you want an insurance provider with your best interests in mind, look no farther than Melanie Ros Hirsch of Petaluma/State Farm.

Review №25

2019-01-28 20:57:38

I received phenomenal service from Chance & Melanie from this office! Chance was able to get me the best premium plan that not only worked well for my budget, but also meets my needs of what I type of coverage I wanted.I had previously worked with a State Farm agent located in Santa Rosa, but did not receive the best options, help, or service which led me to my decision to transfer agents.Chance was able to get my monthly premium down to almost half of what I was billed for previously. I would definitely recommend her to anyone who is looking for new insurance!

Review №26

2022-10-19 22:00:42

Im really impressed with this State Farm Agency. Lisette is always friendly and helpful and it takes very little time to be connected to her through the phone system. I highly recommend them to insure your most valued belongings.

Review №27

2023-04-05 01:15:53

Melanie was very responsive and provided us attractive terms, when we left a 25+ year relationship with another agent and carrier (Mercury). I highly recommend her

Review №28

2022-02-02 05:03:46

After 20+ years with another State Farm agent, I switched to Melanie a few months and shes been fantastic. Already has saved me thousands of dollars in premiums. Shes super responsive and easy to work with.

Review №29

2022-06-21 22:13:39

Melanie and her staff are wonderful, polite and very helpful. I like that Melanie was able to license in two states, California & Arizona, which made switching over very easy and ensured I had all my insurance needs met for both states.

Review №30

2021-04-09 22:05:58

Melanie and her team have always been very helpful. My wife and I have both appreciated their superior knowledge of our current insurance products and often present us with options to make our experience easier and more effective.I would definitely recommend Melanie to any of my friends shopping for insurance for their homes or vehies.

Review №31

2022-04-13 23:57:55

Melanie has been our insurance agent for many years now (auto and renters insurance) and we have always been very happy with her, her office staff, and State Farm. The response time from the office with any questions or requests is immediate.We highly recommend Melanie at State Farm in Petaluma to anyone looking for a great insurance provider.Tony and Hanne Buckmaster

Review №32

2019-05-16 02:50:41

Knowledgeable, prepared, and helpful… Melanie has been generous with her time in getting to know me and my personal insurance needs. She answered all my questions. For anyone who needs help with insurance or any of the other State Farm products, I encourage you to make an appointment with Melanie and have a conversation - I know you will be pleased with Melanie and her staff’s commitment to great customer service.

Review №33

2022-09-15 15:51:56

I have always appreciated the friendly and personalized service from State Farm. Was concerned after our long time agent retired of being lost in the insurance shuffle, but I am so happy to have great service continue. Another very happy long time customer! Thanks much

Review №34

2023-02-10 22:39:34

Melanie and her team perused me as a client, and thank goodness they did! I was happy to switch my current insurance provider to have their customer service and knowledge.

Review №35

2023-03-10 05:17:33

We switched our Home & Auto because a friend told me the savings they received! We ended up saving as well. Jesica was very friendly and helpful. Highly recommend to everyone! 😁

Review №36

2021-10-20 00:57:31

We are relatively new to Petaluma, but we knew that we needed an insurance agent that understood the local market. We also wanted to make sure we could get adequate coverage at competitive rates. We found what we were looking for in State Farm and agent Melanie Hirschmugl. Weve had to make some updates to our coverage recently and Melanie and team were quick to respond with a quote and updated proofs of coverage. Were glad we found her. We also think youll be glad to get good rates with State Farm.

Review №37

2022-09-22 05:09:54

I get a bit confused about things when it comes to the details of insurance sometimes, the women at this office are always patient and don’t mind having to answer all of my questions with kindness. Good customer service is getting harder & harder to come by these days. Thank you State Farm for being consistent and nice.

Review №38

2022-11-07 20:41:52

I love having state farm as my insurance carrier. Melanie is a delight to talk to and really gets what needs to be done and shes quick and efficient too. I will never leave them as my insurance.

Review №39

2023-01-20 23:32:07

Jesica Johnson is any amazing 5 star agent! She is one of the very few agents that I have come across that actually cares and wants to help. She is honest, patient and super knowledgeable!! She took her time to explain things to me and I really appreciate that! Thank you Jesica for everything! She is definitely one that I would recommend using!!!

Review №40

2023-03-10 08:16:30

3/09/23-lisette has been such a tremendous help getting my fiancé coverage and made the transition easy and understanding. Fast response to any questionsMelanie Rose Hirschmugl and her staff are so kind and super responsive. If I call and leave a message she responds within the hour.

Review №41

2024-05-23 00:04:56

Everyone that works in the office are wonderful, I greatly recommend them

Review №42

2023-03-20 17:45:31

My agent who helped me secure auto insurance (Adriana) was so very helpful. She helped me get the best possible insurance efficiently. She was friendly and responsive to any questions I have. Thank you.

Review №43

2020-07-30 21:20:04

I have had State Farm for as long as I’ve had my license. Anyone that has helped me in Melanie’s office has been amazing! Always very friendly and professional. I like that even though State Farm as a whole is a big company, you can still talk to someone local. It makes for a much more personal experience. And doesn’t make me feel like just another faceless policy holder.

Review №44

2020-01-25 19:52:48

I have had State Farm as my insurance company for over 40 years with the same agent in San Rafael. My agent retired and referred me to Melanie to take over as our agent. Melanie contacted me to set up an appointment and I was very pleased with her warm and caring attention. We went over all of our policies and made some changes to save us money. Her customer service was excellent, and I highly recommend her and her staff to take care of your insurance needs.

Review №45

2021-02-22 18:09:04

Melanie is very attentive and knowledgeable. She follows through and will make sure you are getting the best coverage for your needs. She is great at communicating your needs and explaining further when need be. I just switched everything over because she is very easy to work with!

Review №46

2021-11-12 15:07:09

I spoke with Melanie to set up my insurance and she was wonderful! Very personable, professional, and quickly got my rolling with my new policy. 10/10 would recommend and will recommend. State Farm is where its at!

Review №47

2022-02-16 00:28:46

Just became a State Farm Customer.... very efficient, knowledgeable, friendly and above all professional and complete. The pricing was more than fair and the billing process simple.We are very happy with our switch to State Farm and feel above all protected and relaxed.Michael

Review №48

2020-06-04 15:37:34

Melanie Hirschmugl is awesome! She has been so helpful, both before and after I obtained insurance through her office. Melanie is so easy to work with, pleasant and attentive. She is yet another reason why I love State Farm and will never insure with any other company. If you are in the Petaluma area, I highly recommend Melanie for any and all your insurance needs.

Review №49

2021-01-19 19:22:20

I must write that Chance was so informative and efficient in her ability to communicate with clarity and accuracy the comparative quotes of State Farm with my Auto and HomeOwner and Umbrella Policies.Chance is so patient and cordial.Chance effectively help me save a substantial amount of money and processed the transfer without any difficulty.I highly recommend that she be awarded for her excellent communication skills and superb clarity in defining her proposals!Absolutely the best agent I have ever encountered!

Review №50

2021-11-19 16:15:20

I needed quick info and a policy edit when I was picking up a rental truck. One phone call and 5 minutes later I had all the info, docs in my email, and an updated policy. Dont mess around people. This is the insurance agency to use! The best. They carry my auto, life, and renters policy. I have been a State Farm customer for over 20 years.

Review №51

2019-12-15 01:47:20

My husband and I were making a major Change in our insurance carrier and coverages, Melanie helped us to navigate current insurance needs and we feel safe and comfortable with the coverage with State Farm We chose. We loved her focus and personal attention in a no rush session. She really cares about people and their needs.

Review №52

2022-12-20 19:22:53

Smart, fast and saved me enough money every month to fill up my car’s gas tank twice! She also made things very easy with a combination of phone, email and text, so I never had to worry about sitting in an office all morning or blocking two hours or more going back and forth on the phone.

Review №53

2019-03-27 00:15:17

We love State Farm and had never had to use it before our truck was stolen. Thank god for Melanie! She was there for us every step of the confusing situation. She made it so much easier to navigate the process which was daunting at times. I called her with every question and she connected me and directed me to the department I needed. Above and beyond service. I highly recommend doing business with her, hopefully you don’t have to use your insurance, but if you do, having her as your agent and advocate will make your life so much easier!We also insure our homes and our lives with her, I hope we won’t have to use those but if we ever do, I know we can count on Melanie!

Review №54

2021-03-23 22:17:06

I have been with State Farm in Petaluma for 30+ years. Everyone in this office is wonderful. When Melanie took over for Ike she made a special phone call to reach out to my husband and I to see if we needed anything from her. Great, Caring company. Thank you.

Review №55

2018-11-28 21:23:50

She is very concerned that her customers get the help they need. To this end she is always pleasant and dedicated to finding the most effective way to assist her clients. I have had State Farm Auto Insurance since I was 16 and I am now 73. Over the years I have had many agents. But Melanie stands out heads and shoulders over all of them. I recommend her without reservation.

Review №56

2020-11-14 06:08:34

I was a little nervous when Ike Tolks closed his doors to retire and I was transferred to Melanies office. I shouldnt have worried. The staff in this office have taken amazingly good care of me, making sure I understand my policies and that I get the best rates... Rachel even called me one day to check in when my quote to renew came back higher than normal. When was the last time a company reached out to you in an effort to help you save money?

Review №57

2021-09-29 23:06:29

Great customer service! Melanie is super friendly and quick to get back to you on any concern you may have! I have gotten a quote from every insurance company you can think of and none has beat state farms prices!

Review №58

2023-03-21 22:34:19

Leslie helped me with my auto insurance policy and she was very professional, prompt, and informational. I’m very happy with the savings on my new policy and the service provided.

Review №59

2024-04-12 19:01:54

Melanie guided us through a complex question with efficiency and knowledge. We were very pleased with the speed of the responseThis is the great value that a local agent provides.

Review №60

2022-10-12 22:25:29

Such great response and very friendly. Melanie was very straigt forward and reach out to me and even help me with issue that was causing issue with my insurance rates. Thank you State Farm Petaluma to Melanie and all her staff you guys ROCK

Review №61

2023-04-07 20:21:34

Lisette was a huge help and made the whole process so easy! Definitely returning to State Farm for the prices and customer service.

Review №62

2020-08-27 22:07:34

Chance was super helpful and efficient. I needed coverage right away and ran it by her I will be purchasing a vehicle later that day. Not only did she get me covered with the first vehicle right then and there, later she checked in to see if the purchase for the second vehicle was made so she can get us covered. Chance made the process such a breeze and we were able to get coverage even after office hours and right after we made our car purchase.

Review №63

2023-03-22 18:10:31

Fast replies, easy instructions, and the friendliest interactions I could hope for - Melanie makes sure all of my insurance needs are met with great turnaround time!

Review №64

2020-03-06 18:36:43

Melanie was very thorough in reviewing my insurance coverage. I was able to restructure my coverage which resulted in increased coverage.and also reduced the cost of both home and auto policies. She is very easy to work with and provides excellent service.

Review №65

2022-09-30 22:45:49

Great and friendly staff. Helped me out tremendously when I switched to their office. Answered questions I had about anything in detail or would look into it if they werent sure and checked back with me soon after. Would definitely recommend them to others.

Review №66

2021-03-05 21:47:18

Today I talked to Adriana Jimenez Orozco with State Farm Insurance. She helped me sign up for a new Auto Insurance Policy. She was very helpful and Professional. She let me know about other things that were available like better Property Damage Coverage and the great deal for State Farms Roadside service. I appreciated her help very much. It was a great start for a new company for me. Thank You For everything Adriana. Richard Pera

Review №67

2021-03-31 02:05:19

I have receive the best service possible from Emily at State Farm Petaluma office. My insurance rates had rocketed at my former insurance company and she was able to lower my bill by OVER 40.00 a month. I am a senior on a fixed income so that really helped me out

Review №68

2021-11-12 19:02:24

Melanie is always very prompt and makes sure everything is taken care of in a timely manner. I appreciate how hard she works for me and highly recommend contacting her at State Farm.

Review №69

2021-04-07 02:40:10

We had been searching for a new broker to help us out with a home and auto plan for a long time when we heard about Melanie Rose at the Petaluma State Farm!We are so stoked that we found her!She helped us get insured under a new plan quickly and affordably!Ever feel like you’re paying too much, or the company you’re with is inconvenient and obsolete?Call Melanie with a quickness!You will thank me later!I’m not even exaggerating y’all, She’s a gem.

Review №70

2023-02-14 03:59:50

So grateful for the quick (same day!) response from Lisette regarding quotes for auto and home insurance. Its nice to have that personal service from someone who cares.

Review №71

2020-09-23 20:47:23

If you want to feel like someone actually wants to get you the best rates and cares about your needs then go to Emily. She compared Insurance’s and pricing and reviewed everything with me. She’s extremely professional and helpful and I would recommend her to anyone.

Review №72

2021-10-07 20:45:10

After contacting several companies I chanced upon meeting Emily Gallerani at State Farm. I appreciate knowledge, patience and good communication skills; Emily had all of these characteristics plus persistence! In addition to adequately covering all three of my automobiles and saving us money, she also covered our house policies - giving us more coverage and saving us money - again!Im not fond of shopping for auto/home insurance --- however, Emily made it easy, and I learned quite a few things along the way.Even if you think youre adequately covered and like your current carrier, it is worth your time to double-check with Emily.M Couey

Review №73

2022-10-04 17:29:10

State Farm has been great for me. Anytime Ive had a question about my policy they dont hesitate to help me and figure out what is going on.

Review №74

2018-11-24 19:46:56

Melanie is a very bright, enthusiastic, and outgoing Insurance Agent. Its a pleasure to trust her with my familys insurance needs.With her knowledge and her kindness, shell be able to help you with yours as well.Thank you Melanie, we love your infectious personality!!

Review №75

2023-04-03 18:07:20

Melanie and her staff always do a 5 star job for our insurance needs! Thank You so much.Doug and Wendy S

Review №76

2019-01-10 20:09:28

Melanie was very helpful in reviewing our current insurance and offering suggestions and information. Her explanations of different things were clear and understandable. I would recommend Melanie to anyone seeking a sincere and helpful insurance person.

Review №77

2023-04-21 19:36:22

Staff has been quite helpful. The main issue Im having is that I cannot seem to access my account, policy documents, or make payments from the app. It seems fairly useless.

Review №78

2023-03-29 20:48:48

The employees in this office are so nice and really create a good customer experience. Best of all, they work closely with you in order to get the best price in the industry.

Review №79

2023-04-10 18:09:25

Extremely helpful in any situation that Ive encountered. Delightful to work with on/over the phone, and a pleasure to do business with all of the ladies.

Review №80

2023-01-13 21:07:16

The best service I have ever had. Thank you Leslie for a job well done and saving me money to boot. I highly recommend you.

Review №81

2023-11-07 05:15:33

Been our agent for years. Always responsive and will answer all our questions. Highly recommend.

Review №82

2023-03-13 23:13:46

I have found everyone in this State Farm Insurance office to be friendly, responsive m, reliable and professional. I strongly recommend them.

Review №83

2021-06-07 21:59:15

Melanie and her team are amazing! Anytime Ive needed help they are super responsive and attentive. Super easy to talk to and always are happy to help.

Review №84

2019-12-13 03:09:39

Melanie and her staff have been wonderful in providing excellent insurance advice and service. We have several life, car and home policies with her. Thank you for giving us piece of mind.

Review №85

2020-02-26 06:44:48

Melanie and Rachel is absolutely amazing! Always friendly, helpful, very knowledgeable and super awesome service!Anyone need insurance? Come get it here, these women are super stars 🌟 at what they do!

Review №86

2022-04-22 02:30:16

I had been getting a bombarent of insurance offer s, texts,email,and a brutal amount of cold calls.As I was at the end of a Friday Tired from my construction job I got a call, I said ok im going to answer this one and try to be nice after an 9 hour day of 20 or so solicitations from various bussines.A young lady on the other end, so eager and so honest so unrehersed very much caught my attention,friendly cheerful natural and well informed about the state farm insurance for which she was sure would be right for me ABSOLUTELY ! I said State Farm? Rohnert park a local firm ? My father kept state farm policies his whole Life! to her surprise I said sign me up! She said for your auto?I said everything! Truck 2cars trailer ...This young lady and her coworker worked over so I could get home to retrieve paperwork to get all my vehicles done WOW.Since then I cant tell you of another avenue of business that I deal with where I have had better service, without question I have actually enjoyed dealing with my insurance company the people and processes unfailingly like a good neighbor.The staff are more driven to make you feel important than to sell you anything! Believe when I say theyve got me.for life Thanks to all your at the top of your profession. Sincerely Case

Review №87

2021-09-30 00:04:41

NOT WORTH IT!!!!!I started with State Farm due to a family member until I was suddenly surprised with an outrageous monthly bill with no notice and it happens several s month later into the policy, after asking why I was being charged so much with a vague bill and finding out, the agent had Poot customer service very unprofessional and absolutely rude! Going through a pandemic and still adjusting I will definitely be letting family and friends know to avoid State Farm especially this location! DO NOT GO TO THIS STATE FARM. The bank I finance with also had communication issues and poor quality just trying to communicate with the insurance agent!!

Review №88

2019-06-16 01:14:58

Chance is very cheerful! She has always been able to answer every question I have. Very personable, I never feel like Im just an account#.Highly recommend taking a look at State Farm if you feel you insurance is too high.

Review №89

2021-03-01 20:12:18

I am giving 5 stars for Melanie and her staff. I always get some personally helping me with what ever I need. She makes it super easy for all my insurance needs.

Review №90

2023-01-09 19:29:05

At first I wasnt sure what to do, but Adriana walked me through everything and explained the things that I needed, she was very helpful. This was a very enjoyable experience, Thank You very much.

Review №91

2022-10-21 15:12:06

I love this office. All of the girls are so kind even if i get frustrated they keep there professional attitude the whole time and i really appreciate that! Highly recommend

Review №92

2019-03-27 18:37:52

Melanie was absolutely excellent in helping get commercial insurance policy. All my questions were answered and everything happened in a timely fashion. The office staff is wonderful as well

Review №93

2023-01-19 21:17:59

Customer service was professional, knowledgeable & patient. I was on hold for very short time & got all my questions answered immediately. Nice to have such outstanding customer support. Thank you

Review №94

2021-09-24 20:49:04

We had a great experience switching our policy over. Emily was kind, courteous, helpful and professional. We recommend this branch to anybody! Thank you!

Review №95

2020-08-27 23:03:26

I was looking around for renters insurance on my apartment and came across Emily’s name. She reached out to me quickly, got all my details and came up with a plan fit for me. Great price and great customer service. Thank you Emily!! Lori

Review №96

2022-09-29 20:46:54

Melanie is very pleasant to work with. I highly recommend her and her team for all of your insurance needs.

Review №97

2020-01-21 05:18:54

I have been extremely pleased working with this office and with Rachel. She has been incredibly responsive providing a very quick turn around to request information and materials. I wound I would highly recommend this team.

Review №98

2020-04-28 00:09:57

Weve been clients of this State Farm agency for decades. When it switch from Ike Tolks to Melaine Rose Herschmugl, they didnt miss a beat.Ive found Rachael and Melanie to be courteous, prompt, pleasant, helpful, knowledgeable, and efficient. Score one for the good guys!

Review №99

2019-12-14 00:05:56

Melanie was more then helpful with a wonderful, helpful and out going personality. Trust me when I say you wont be disappointed having her help you. Thank you you Melanie for your help, you were awesome.Respectfully,Terry Bain

Review №100

2023-03-15 22:53:04

Great service, they go the extra mile for me. I have a lot going on in my life. They cater to me, making this part of my life easier. Thank for all that u do

Review №101

2020-08-28 19:18:40

I contacted Melanie’s office to get renters insurance and they were great! Spoke to Emily and she provided me the coverage best suited for me. They will continue to get my business for all my insurance needs!

Review №102

2023-02-15 21:47:42

Very helpful! Our Total Loss claim was handled very quickly and we were happy with amount of settlement.

Review №103

2021-03-24 19:44:50

I love this place. They are so kind and sweet here. They always have our best interests in mind and they always follow through with what they say they will do. Good peeps here. We have bundle savings, multi car savings, and they even found another savings for us.

Review №104

2019-10-30 19:43:01

I had the pleasure of being helped by Rachel Martin. She was so sweet and I appreciate her call and reminder. She was very fast in assisting me and made the process so easy. Thank you!

Review №105

2020-08-28 01:31:27

Emily G helped me with a quote for renters insurance. She was so knowledgeable and helpful! I am a first time renter and will definitely be calling her back!

Review №106

2021-09-29 23:06:59

I been a customer for 2 years now and I can’t not begin to state how happy I have been with Melanie and the girls. Anytime I have any issues or questions they resolve them same day. I highly recommend them…..

Review №107

2022-08-31 11:29:21

Ive had progresive, farmers and other insurance companys im my 43 years of driving, state farm and my agent melanie are hands down the best!

Review №108

2018-12-03 07:10:04

I have been in a few times and always feel very welcome here. Anybody looking for a well informed and easy going insurance agent will be very happy to work with Melanie.

Review №109

2019-08-26 15:54:07

Melanie gets it done. I needed flood insurance after my mortgage was sold to another company. It was done and faxed in that day. She’s super nice.

Review №110

2023-07-12 18:51:52

If you need an attentive, friendly, knowledgeable lets do it now attitude, she is truly altruistic in her field Thanks

Review №111

2022-12-23 18:05:16

Giselle answers the phone quickly knowing who I am and what I need to take care of.Shes helpful warm and professional, a style I much appreciate.

Review №112

2022-07-28 04:32:33

Great service! Melanie and Giselle are very quick and efficient at processing customer’s requests and do so with a great attitude! Thank you for all you do ladies!

Review №113

2019-08-18 14:39:35

Im not one to know to much about insurance. I just see the cheaper price then I go for that, not knowing really what Im buying. Car insurance is car insurance right? Wrong!! I was paying for somthing that didnt cover me, but thanks to Chance she not only found the CHEAPER insurance she also got me BETTER COVERAGE and explained what I was covered for.Dont be like me and pay for insurance just because its cheap. Take the step and call them today so you can start SAVING MONEY!!!

Review №114

2023-01-27 21:49:03

Thank you for your good work and taking care of me always Melanie Rose and Giselle, The best insurance ever!😊

Review №115

2023-02-07 05:20:01

The agents at State Farm gave me the lowest quote of any insurance company. They were friendly and made the whole process a breeze.

Review №116

2021-01-22 20:46:16

Chancey Sisouvanh was great in getting a policy for us. She was prompt and efficient in getting us our quote and policy written. Would use her Services again.

Review №117

2022-09-27 21:02:14

I had a question about my policy. The woman I talked to, Lissett, was very helpful and went above and beyond to answer my questions and find the information I needed.

Review №118

2019-03-12 23:45:59

Melanie is friendly, professional, and looked for ways to add value and savings to my insurance plans! I Would definitely recommend her!

Review №119

2023-01-26 23:41:49

They actually care about you and take the time to be as much as help as they possibly could be. Amazing team, thank you Melanie and Lisette!

Review №120

2023-02-02 01:22:39

Prompt, knowledgeable and accurate service from everyone at the agency. I highly recommend them for your insurance needs.

Review №121

2021-08-05 01:43:31

Melanie and her team are the best. They deserve one-hundred stars with there out standing customer service.

Review №122

2022-12-07 02:14:02

It is the best insurance I have found, they serve you very kindly, you have the best rates, I recommend it to everyone who needs an insurance company for their cars.

Review №123

2023-02-06 18:25:07

Very professional courteous and kind and easy to talk to had a great experience thank you State Farm you rock

Review №124

2021-04-13 17:34:17

Very easy to work with and they were able to find all of the insurance products I need for some less common uses. Highly recommend!

Review №125

2022-05-20 01:27:00

I changed to state farm about a month ago. It was seamless. So easy in fact; and $62.00 cheaper than allstate, thats including 2 cars and renters insurance.

Review №126

2023-03-16 01:01:54

Melanie and staff are a pleasure to work with and very knowledgeable about their products that meet the needs of their clients.

Review №127

2023-02-07 00:52:47

Melanie was super friendly and helpful! Made the whole experience smooth and easy!

Review №128

2021-06-25 03:59:37

Had a pleasant experience with this team. Would highly recommend especially because dealing with Insurance companies can be a headache but they make it easy!

Review №129

2022-09-21 16:12:44

I found the agency responsive, easy to get a hold of and pleasant to talk to. My question was answered quickly and accurately. Thanks for a positive experience.

Review №130

2023-01-25 02:30:53

Very nice service. Always keep me informed. But they could give me a better rate. But then we always want a better rate.

Review №131

2023-03-21 23:58:12

They worked with me and understood all of my problems. Were Wonderful, caring and helpful !

Review №132

2022-05-22 17:04:53

Lovely experience with everyone in the office. My questions are always answered and they always try to find me the best deals!

Review №133

2023-04-12 01:09:51

Great company. Lowest insurance I was able to find with my driving record and history.

Review №134

2021-01-22 21:04:36

Chance was super helpful and if Marvel Avengers ever needed someone to cover their teams insurance policy, she would be the right choice. I mean if the hulk keeps smashing everything, it needs to be covered, right?!

Review №135

2022-07-28 00:29:00

Super accommodating with scheduling and the staff is very thorough and well informed taking the time to explain things in their entirety.

Review №136

2021-05-11 17:46:45

Melanie and Giselle are always very helpful. They provide all the information and help i need. Great customer service and very professional.

Review №137

2022-02-18 22:35:56

Always so very nice. Great customer service top notch. I always recommend Melanie to my friends.

Review №138

2021-03-23 20:13:11

THIS BUSINESS RELATIONSHIP DISINTEGRATED INTO THE ABSOLUTE WORST INSURANCE (CAR) POLICY EVER WITH THIS AGENCY DISPLAYING GROSS INCOMPETENCE AND INCAPABILITY TO FUNCTION FROM DAY ONE, REPEATEDLY HAVING TO CALL, CHECK ON MY AUTOPAY THEY HAD THE POLICY $$$ WRONG 3 XS IN A ROW SO I REFUSED TO PAY UNTIL THEY GOT THE PREMIUM CORREWCT FOR MY 1ST PAYMENT! THEIR INCOMPETENCE IN ESTABLISHING MY AUTOPAY RESULTED IN THEM CANCELING MY POLICY AND THEN REINSTATING IT AS IF IT WAS MY FAULT. I CANCELED MY POLICY IN ONLY 3 MONTHS WHEN I FOUND OUT IT HAD BEEN CANCELED. I AM EDITING THIS REVIEW TO REFLECT THE TRUE NATURE OF THE AGENCY THAT M. R. HIRSCHMUGL RUNS WITH A DILAPIDATED MENTAL-UNPROFESSIONAL ETHIC!!!

Review №139

2020-09-30 00:43:40

Adriana was great! She responded to my email super quick to start my insurance.

Review №140

2022-05-11 20:43:01

I love talking to the Petaluma office they make me feel good and makes me want to pay my bill I like the way they act and the way they talk to me Iam a happy man

Review №141

2020-02-26 01:28:02

This is such a great team. Whenever I need documents for my business or insurance, they are always so fast and helpful.

Review №142

2020-09-30 00:46:18

This office is professional. Adriana was fast and efficient responding to all my questions about coverages on my new car.

Review №143

2020-02-08 03:19:51

Melanie was very tentative to our needs and offered a lot of other insurance needs we weren’t even thinking about. Highly recommended!!

Review №144

2020-02-19 01:08:39

Rachel Martin is just the mostAMAZIng agent she is beyond knowledgeable and so sweet and passionate about her job she really cares

Review №145

2021-04-21 20:41:30

Melanie and Giselle are amazing!! They explain everything very well and clear. Always available to answer questions over the phone and text!!!

Review №146

2021-11-10 22:45:46

I always recommend everyone I know to this office. Melanie is always super cheerful and happy to help.

Review №147

2020-07-31 23:35:10

Rachel was extremely helpful resolving my issues. She was efficient and friendly.

Review №148

2021-06-17 21:13:22

Melanie is super helpful and super informative. Her team is great at resolving any issues!

Review №149

2023-01-12 12:09:13

They are good people at this office I had a good experience with this office of state farm

Review №150

2023-09-05 22:49:34

Melanie is super knowledgeable and a joy to work with.

Review №151

2018-12-03 07:17:53

Great experience, Melanie and her team are knowledgeable, efficient and most importantly they get stuff done!

Review №152

2022-10-13 17:22:11

I highly this Branch if State Farm Insurance. . Lisa is pro and a Friendly Representative

Review №153

2022-06-01 21:09:46

Great and consistent customer service. Always friendly and helpful. Highly recommend.

Review №154

2023-05-08 20:45:05

Great service and people! Very understandable and professional!

Review №155

2021-03-23 23:35:01

100% recommend. Very professional and quick to return your call if busy.

Review №156

2022-05-27 20:02:08

State Farm has been awesome. Very helpful and great rates.

Review №157

2023-03-17 11:41:42

Very helpfull, informative and. Such an easy transition thank you soo much !

Review №158

2022-11-28 21:18:25

Best insurance I ever had. Nice staff

Review №159

2022-08-16 21:57:20

Great service, friendly staff, very responsive, overall would highly recommend!

Review №160

2021-11-19 00:19:37

Very professional and always available when you need them. Great service!

Review №161

2020-11-30 22:07:05

Just switched from another provider I had for about a decade, Great service and rates. Thanks Melanie

Review №162

2020-03-17 22:30:18

Great and courteous service. Very helpful agents who actually want to help you save money.

Review №163

2021-11-15 22:26:00

Great service! Quick response and resolution, I appreciate your Agency.

Review №164

2022-10-09 04:05:59

Great friendly service. I wouldnt hesitate to refer.

Review №165

2023-04-05 21:17:53

:) super easy and friendly to find the help I needed!

Review №166

2020-08-31 19:30:50

Chance is awesome and is able to answer all my questions about my policy in a timely manner!

Review №167

2023-06-27 03:28:18

Love how they always answer all my 100 questions!!

Review №168

2023-04-29 18:17:40

Competitive prices, friendly staff and good service.

Review №169

2023-03-21 22:42:45

Leslie was so helpful and dedicated and I highly recommend

Review №170

2022-03-24 01:04:47

Really get experience they help me save money on my insurance when no one is else could

Review №171

2023-02-07 19:46:53

Friendly and proactive service. Plus, ImSaving money!

Review №172

2023-02-11 00:14:20

Its was easy, it was quick, friendly and affordable! Just like that!

Review №173

2023-07-05 17:54:56

Adriana is the best. Highly recommended!

Review №174

2019-03-27 03:57:14

Melanie is very efficient and pleasant to deal with. Great response time.

Review №175

2021-04-15 16:50:10

So happy we made the switch! Feeling much more secure.

Review №176

2023-05-22 18:48:54

Good service over the phone, answered my questions

Review №177

2023-03-22 04:44:32

Excellent service and very competitive rates

Review №178

2021-04-21 17:10:12

They are always friendly whenever I call with a question or to pay a bill.

Review №179

2021-02-17 23:33:13

Excellent service! Very quick to respond. Would highly recommend.

Review №180

2020-08-01 02:01:29

So helpful and totally personable! Loved talking to her!

Review №181

2021-10-20 16:30:44

Amazing service, Chance is very helpful and always answering my questions!

Review №182

2022-01-20 18:56:29

Love the people nice costumer service they always answer my questions

Review №183

2021-07-01 14:13:28

Great experience! Fast and quality service every time!

Review №184

2021-12-29 19:58:05

Thank you! Most efficient and friendly customer service staff!

Review №185

2023-03-07 02:48:49

Very friendly great service and informative

Review №186

2019-12-15 00:48:43

Almost better than jake from state farm! highly recommend!

Review №187

2018-10-16 22:19:24

Young, knowledgeable and a long term area resident. She will be there to help for a long time.

Review №188

2020-09-23 20:30:33

Super professional service, super quick and great attitude 10/10 service

Review №189

2020-04-28 15:41:32

Spoke with Rachel and she was very nice, knowledgeable, and helpful.

Review №190

2021-05-05 18:26:19

Always there when I need them. Professional and efficient.

Review №191

2021-07-08 22:45:30

They are very helpful and responsive to all your needs!

Review №192

2019-12-15 00:53:00

Highly knowledgeable, sweet, and has an overall great personality!

Review №193

2022-12-01 00:38:03

Excellent response time and customer service!

Review №194

2021-06-18 17:44:16

Very knowledgeable staff, great customer service

Review №195

2019-07-03 02:44:08

Great customer service and always there to help in need .

Review №196

2022-12-01 00:40:59

Very Professional, Highly Recommend!

Review №197

2018-11-08 23:53:40

Best experience I have had with insurance.

Review №198

2022-10-12 04:39:13

Great service for many years!

Review №199

2019-12-30 19:34:30

Melanie has been super helpful and responsive!!