Marin Luxury Cars in Corte Madera

Review №1

2023-12-31 23:43:27

My most recent experience was horrible to say the least. I dropped off my car and explained in detail what was wrong, we agreed on what the problem could be and was told it would be checked for that. I was not notified that my car would have to stay until I called and asked for an update given that I was still at work and needed a way to get home. This was the beginning of the poor service I would receive. They put me in a rental which was helpful, however everything was done last minute causing me to miss very important meetings at work. I then had to call and send text to obtain updates on what was happening with my car, many times I received very late replies or no replies at all. My frustration grew after a week of no sign of my car being ready and contacted them, they gave me a next day expected pick up but notified me last minute it would not be ready. After a week I contacted the General Manager Robbie expressing my frustration in lack of proper communication and delay in getting my car back. I left a voicemail asking him to contact me which he never did, instead I received a text stating they would get my car back as soon as possible from the service rep. I found this absolutely unprofessional and it demonstrated how little they valued me as a customer. Following this experience I do not plan on returning to them for future service. Nonetheless, I feel deeply disappointed in their customer service and would not recommend them.

Review №2

2019-07-07 05:09:27

Ive never been to a more professional and efficient dealership. Went in today on my birthday. Husband purchased a discovery sport. Josh helped us. We were in an out in 1 hour. Josh was very nice and accommodating to my toddler. He showed us where she could run around, let her play with his soccer ball, etc. Highly recommend.

Review №3

2023-07-11 01:02:20

These guys have had about 18 months of being the most consistent, professional, attentive, and competent service department in the San Francisco Bay Area, for any make or model of car. I am continually impressed, and since Vince got on board as the head service rep, theyve consistently hired and retained the best and smartest, namely Matt Quinn. Really thrilled to still be part of their team, as a customer. Cheers all.

Review №4

2022-12-20 01:37:52

Definitely think twice about buying a Land Rover here if this is where you plan on getting it serviced. Vince is the director and he is obviously not putting the customers first. Recommended 1) trading it in 2) a $9k job before understanding what the problem was. Turns out it’s a $1.5k job—if you go somewhere else.Also, he kept my car for 2 weeks and no one would return my phone calls for days while I was waiting.

Review №5

2022-12-16 20:57:54

Volvo Marin has got to be the worst dealership I’ve ever worked with. Every time I took my Volvo for service, it was returned with an issue. The sales staff is rude and predatory, not acknowledging opt-outs of communication. The only reason why I continued with them is out of convenience.They also will not allow me to return my leased vehicle because I purchased it from a separate dealership, which is against their own and corporate Volvo policy.Avoid this place at all costs and go to another Volvo dealership in the area if you want to buy/lease a vehicle.

Review №6

2020-10-10 02:59:19

This was the most professional experience Ive ever had while buying.a vehicle. I needed a new car right away but I didnt want to feel pressured into getting something that wouldnt make me completely happy and content. Travis Feasel at Marin Land Rover was nothing but professional, honest, knowledgeable, and just an all around great guy. I came to him with an idea of what I wanted and how much I was willing to spend. Not only did he get me a car that exceeded my expectations but he got me the car that I wanted and I couldnt be happier. I got an absolutely incredible rate that I didnt even think was possible. Travis truly defines what professional customer service should be and will go above and beyond without hesitation because he truly cares about getting the vehicle that is perfect for you. Ill definitely be going back to him whenever I need any kind of car. Thanks again, Travis!!

Review №7

2020-03-19 03:44:58

We just bought our first Range Rover with Jordan and John. We have purchased several cars in the past this was by far the best experience. We did not feel any pressure at all! They made us feel like family. It was such a great experience working with those two!!

Review №8

2019-09-23 03:03:31

Marin Luxury Cars does not disappoint. My sales rep Jessica Roble is tops and very professional. She knew everything about the XC90 I purchased and even sat with me over an hour to make sure I had a good understanding of all the features the car had to offer. The sales manager John Beltran was super easy going . Everyone there seems to have a smile on their face and the overall atmosphere is great. What was most impressive is I had to drive home an hour and a half and buying a car on a Sunday they had limited staff so John offered to Uber me back to dealership to pick up my car as he was unable to send someone with me and that worked just fine. Prices are fair I highly recommend this place . 5 stars for sure

Review №9

2019-03-10 16:15:42

Marin Luxury Cars staff was courteous and went above and beyond to accommodate me and my schedule. After searching for a car for over a month, I finally found something I liked. I called and spoke to Travis Feasel, we found the car and set up a time I could come down and test it out. The surprising thing is that even after I’ve had the car he still calls and cares about how I’m liking the car and if there is anything he can do for me. Upper management worked hard to get me a great rate and the whole experience at the dealership was about an hour. Will definitely be back for my next car when it’s time.

Review №10

2019-02-09 05:02:00

I loved working with Travis Feasel. I called him to tell him that I was looking for a used car in excellent condition. He listened to what I was looking for and the options I needed in my next car. He took the time to research all the area car dealers to find me the exact car I wanted. He had it checked out to ensure it was in mint condition and well taken care of by its owner. He found me the car of my dreams! It was within my budget. He called the lender to get me the best interest available- actually convinced them to lower the already excellent rate. Travis is someone that takes care of you through out the entire purchase ....but his biggest strength is finding you the perfect car. Do not let the fact that he is young stop you from allowing him to show how much experience he has. He grew up in a family that has always been in the car business. He has a tremendous knowledge about cars from being around cars his entire life. He also has the integrity to put the customers needs before his own- which to me is most important of all.Regardless of what type of car /truck you are looking for new or used - Travis will find you the best deal available- Thank You Travis!!!