Presentation on Map Reviews Nearby

Malwarebytes in Santa Clara

3.4 (47) 3979 Freedom Cir floor 12, Santa Clara, CA 95054, United States

Categories

Software company
Computer security service

Location on the map

Santa Clara, Santa Clara County, California, US

Phone: +1 408-852-4336
Site: http://malwarebytes.com/

Opening hours

Monday:8 AM–5 PM
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.4

47 Reviews for Malwarebytes 2024:

Review №1

2024-06-08 03:43:52

Were do I start. my wife bought a pro plan for 5 computers they refused to send the key. made us deal with a AI bot who WOULD DO NOTHING WITHOUT THE KEY. So she complained and we cancelled the order through our credit card. When she call it in the other day they clam to give her a better deal $58 for 2 years for 5 computers. Well I just paid for the new service and it was for 1 COMPUTER FOR 2 YEARS AND MINIMUM SERVICE WHAT A JOKE AND THEY TRIED TO SCREW US OVER! USELESS CUSTOMER SERVICE, STAFF (MICHAEL WAS THE CUSOMER SERVICE REP) THAT HAS NO PROBLEM LYING TO EVERONE. JUST ANOTHER COMPANY LOOKING TO TAKE ADVANTAGE OF EVERYONE DURING THESE HARD TIMES . SAYS ALLOT ABOUT THE LACK OF ETHICS OF THIS COMPANY.

Review №2

2024-02-09 19:47:36

Tried the free trial version and I opted to go for a different software. But even after installing, it still tries to take over your computer and block legit sites. I cant put some news sites on the allow list because Im not a paying customer. Zero resources on how to get the free version to just STOP.

Review №3

2023-11-01 17:38:36

Repeated attempts to cancel for the past 5 years by email and phone was assured it was canceled and no more charges . Yet again annual charges on my card. Phone call theres no on ravailable.

Review №4

2023-06-06 07:19:40

I have been using Malwarebytes since 2017.Because when the computer I was using at that time is sick, I could not fix it by using other methods, and using the free version of Malwarebytes fixed it.Since then, I have trusted Malwarebyte and continue to subscribe to the paid version.In addition, Malwarebytes does not impair the functions of PC, Windows, Android, and other software, and is light and stable, so I continue to use it well.And, Malwarebytes can be easy to shared with other security software.I like that Malwarebytes is simple, but as the name suggests, its more focused on malware protection, and less on other ancillary security features.

Review №5

2022-08-15 18:06:06

I dont know this company but they billed me $325.66 at 8:58 am and billed me $465.64 at 9:18 am today 8/15/2022 I tried to reach out to them to report the fraud but they are 100% not available . I sent two emails and tried to chat with them and they are likely robots and not human, and scammers or dishonest at the very least so Buyers be ware. I have 26 years running an honest corporation/company and this does not appear to be anything anyone would want...

Review №6

2020-06-27 20:33:22

I have malwarebytes and I love it but the problem Im having is since I cut up all my credit cards and never want to reuse them I no longer have a credit card to renew my subscription. In the last 2 weeks Ive tried telling Customer Service of what I did and they still expect me to pay with a credit card that Ive closed. Today they sent me to my account where I was suppose to renew it on my credit card and I ask myself how can I do that when I no longer have a credit card. Ive told them over and over that I would send an electronic check from my bank to their California address now Im not sure if I should do that. They might not know what to do with a check. Im going to see if I can reach the corporate office and the corporate manager.

Review №7

2021-05-20 19:13:09

Purchased Malwarebytes Premium. Downloaded three downloads they sent. Last download received email confirming my computer was protected. Since then Ive received an email each day for four days in a row saying my Premium activation was still incomplete and my computer is unprotected? I need to talk with a tech from Malware but cant contact anyone. Their phone system is automated and I have no idea how to complete my Premium protection???

Review №8

2020-11-18 16:16:30

I cancelled all auto-renewals on October 22. Today (November 18) my credit card was still charged. When I login to cancel AGAIN, now the cancel auto-renewal button does not work!!! Impossible to get a live person to help over the phone or online chat. Typical terrible customer service, just like big cable and phone companies. Avoid malwarebytes!

Review №9

2022-09-13 19:01:32

Dreadful no customer service, the hang up on you. Dont waste your time calling. They will also bill you three months in advance of your end date, rip off!Google needs minus stars!

Review №10

2017-04-16 13:17:23

Customer Service Sucks it takes 4-7 Day for anyone to get back to you, i have had nothing but issues since we signed up. It works a few days and then stops, always chasing somebody to fix. Terrible way to run a business, If I treated my customers this way I would not be in business very long. This is no surprise to me this is the way most software companies operate.If your read reviews below they all say its a wonderful place to work because nobody is doing ANYTHING!!!!

Review №11

2022-08-14 04:30:02

Worse company ever. Once they get your money it is impossible to cancel subscription. Be careful. Dont give them your credit card

Review №12

2020-10-06 17:29:52

Customer Service is non-existant. Over the phone I press 9 for an agent to call me back. A recording just called me back to tell me that their agents were busy and to look over their FAQs.When I contacted the support email address given to cancel the auto-renew, it kicks back. Malwarebytes continues to try and charge my credit card. Very DECEIBTFUL business practices!

Review №13

2019-12-03 20:07:43

None of the software downloads to my wind 7 pc. Chat support is never available, phone support is non existent. Calls to corp redirect you and hang up. Worked fine for 10 years till they improved it. Had to post 1 star since it wont do any less. Why take time to submit a ticket when its ignored. Im shopping somewhere else.

Review №14

2023-03-27 23:16:54

Product works, customer service couldnt get worse if one tried. If there is another solutions I would not use this one as there is no support and the billing company is useless

Review №15

2019-12-08 04:47:19

An amazing place to work! Great people with a great product! The views aren’t bad as well! 😅 I work east coast hours so I see every sunrise and talk to amazing east coast customers. No complaints at all.

Review №16

2023-09-02 21:31:14

Hideous service!!!!!!! You cannot reach anyone to help you do anything. Go elsewhere. They are overcharging me and thats just fine with them. Do not bother with Malwarebytes.

Review №17

2020-09-10 21:41:53

With ZERO ability to reach a real person, Im not sure how anyone can do business with this company. False positives are common and no legitimate way to resolve them with this nameless, faceless, contactless company - Report them in a forum??? Why not just send a tweet or upload a picture to Instagram???Who can take this company seriously?**************************************************************************Report a false positive to Malwarebytes SupportIf you suspect Malwarebytes is making false detection, this is known as a false positive. To remedy this situation, report the false positive in the Malwarebytes Forum for our Researchers to review. Sign up and report the mistakenly blocked file or website here, False PositivesA Staff member will reply to your forum post and may ask for further information about the false positive.

Review №18

2018-02-08 12:09:44

One of the worst companies concerning customer service. Malwarebytes sent out an update which caused many computers to crash, including mine. Not even a we are sorry. After several complaints, they offered three free months.. Big deal, after spending a day resetting my computer and all the lost files..

Review №19

2014-10-30 23:09:25

I downloaded Malwarebytes from the internet. I paid my fee of 29.99. I installed the program. For two weeks all I got were error messages that Malware was not updated and I tried to update but it would not let me update. I wrote to customer support and received instructions to uninstall and then reinstall. I did that followed the instructions to the T.Now I am getting another error message and when I scan my computer it changes the desktop screen so you cant read the icons and the color is distorted. Folks, there is NO PHONE SUPPORT, HOW CAN YOU FIX A PROBLEM WITH EMAILS, I NEED TO TALK TO A PERSON. DONT BUY THIS PROGRAM UNLESS YOU KNOW WHAT YOUR GETTING!

Review №20

2017-10-23 20:25:48

The worst. The entire program does not load, ever. The 2 parts that dont load are Web Protection: Prevents connections to malicious or compromised websites. and Ransomware Protection: Prevents ransomware from encrypting your file. These two most important malware do not load. They are always OFF or Starting, but never start and never switch over to ON.And now that these two important parts of Malwarebytes are malfunctioning, I receive a big popup that obstructs my screen every 5 minutes!Plus there is never anyone available on chat and no one ever replies to all the Tickets they claim they use to get back to you. And it is impossible to talk with anyone on the phone.Absolutely worst protection ever!

Review №21

2020-04-09 21:32:47

If Malwarebytes can ward off viruses and worms as well as they do customers from receiving any help with billing or tech problems, theyve got a very effective product. Their service doesnt even deserve 1 star.

Review №22

2017-09-27 15:53:44

Tech support takes MONTHS. Techs do NOT read COMPLETE responses to questions they ask in emails to you. LIKE ALL OUTSOURCED HINDU TECHS ... THEY DO NOT LISTEN TO YOU. NO ONE WILL RESPOND TO YOUR CALLS AS THE ENTIRE SYSTEM IS BOT MESSAGES. THEY DO NO UNDERSTAND THE ENGLISH WRITTEN LANGUAGE. THEY THINK THEY KNOW WHAT YOU WANT AND TELL YOU WHAT YOU NEED WITHOUT KNOWING THE PROBLEM. THE ABSOLUTE WORST COMPANY IN CALIFORNIA TO DO BUSINESS WITH

Review №23

2019-10-29 03:27:23

I run Malwarebytes Premium on my PCs and Mac computers. Great protection on all computers. Never had a problem with the software or Customer Service. What is the first software called for when a Mac computer has been infected, Malwarebytes. Be ahead of the game and get Malwarebytes Premium to stop the infection.

Review №24

2019-06-03 15:28:34

This anti-virus is too good for its own good. Unless youre a computer geek Malware is impossible to navigate. Company not responsive to customer! Got charged for something I did not order.

Review №25

2017-03-30 01:30:03

Ordered premium service on thanksgiving day last year, still waiting to get it, my email s have gone unresponded to by them. good product, zero on service

Review №26

2017-04-29 14:42:48

Have a email pop up that keeps occurring, contacted malware bytes thru email. Received a response which was fine but then i needed another question answered.The 2nd reply from M.B. was a very snarky tone.NOT IMPRESSED WHAT SO EVER.!!!!!!!!!!

Review №27

2017-02-21 13:44:59

Company products keeps turning off. NO PHONE NUMBER TO CALL. I have no protection at all for weeks. Emails are going back and forth-VERY SLOW. Customer service-VERY BAD. STAY AWAY FROM THIS COMPANY

Review №28

2019-01-14 22:59:29

I have been doing business with them for years and find them to be a first class organization!

Review №29

2017-01-30 12:17:34

Malware (Cleverbridge) took money out of my account without my authorization, putting my bank account into the red costing me $35 for the first day and $5 for everyday after for a product I do not and have not used in over 6 months, beware of them if you have ever done business with them in the past

Review №30

2019-01-24 02:55:28

Charged me in 2018 for 2 year subscription.A year later charged with another 2 year subscription.

Review №31

2017-02-07 15:58:48

I dont like that I cant speak to a customer service person. My experience is that there are so many sites that say Malwarebytes that I cant trust the site. I have a problem and I dont want to chat on a site, a person is more helpful.

Review №32

2018-03-22 08:56:55

Wasnt real happy on how to activate license. The hoops you have to jump through totally arent worth it

Review №33

2017-06-14 19:18:01

Amazing place to visit or work. Stocked kitchen, game room and a BAR!

Review №34

2020-08-22 11:27:12

Fantastic! An anti-malware solution that I trust, including Adwcleaner & WFC apps that Ive been using for years.

Review №35

2017-12-08 02:48:20

Amazingly intelligent people. Super awesome building too.

Review №36

2017-11-12 00:01:08

Was notified I was canceled even through I was charged on credit card.

Review №37

2020-12-15 09:36:40

God apps but please update the UI( user interface) its very outdated

Review №38

2016-03-26 01:23:16

Superior protection.Time is money.Down time costs money.

Review №39

2022-05-17 20:35:42

It didn’t work that well

Review №40

2017-03-26 00:26:10

Great campus and friendly people

Review №41

2016-08-28 07:21:15

Perfect place to work

Review №42

2017-09-14 07:11:50

Great company

Review №43

2019-05-05 22:21:11

Nice

Review №44

2018-02-26 19:02:19

Great campus

Review №45

2019-08-14 23:11:45

Love software

Review №46

2019-12-11 13:15:16

Good antivirus

Review №47

2017-09-13 19:43:16

My place earlier was inappropriate