Presentation on Map Reviews Nearby

Maita Mazda in Sacramento

4.4 (199) 2410 Auburn Blvd, Sacramento, CA 95821, United States

Categories

Car finance and loan company
Car dealer
Mazda dealer
Truck dealer
Used car dealer
Used truck dealer

Location on the map

Sacramento, Sacramento County, California, US

Phone: +1 916-486-8000
Site: https://maitamazda.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–7 PM
Sunday:10 AM–4 PM

Edit info

Total reviews rating 4.4

199 Reviews for Maita Mazda 2024:

Review №1

2024-06-17 01:37:01

Had a great time. I literally walked in. Talked about what I wanted. Seen the car. Took 2 hrs from showing up and driving away in my new vehicle. Thank you @sales josh. You were great, friendly and professional. No pressure or anything. I enjoyed my experience. Great sales manager too. Very friendly. Thank you for my SRT8. And I wish you all the best. Definitely recommend.

Review №2

2024-03-05 17:39:14

We had an incredible customer experience at Maita Mazda. About a month ago we were driving to Tahoe and a red light indicated that we needed to check our airbag system. We found Maita Mazda and the service department could not have been more generous. Short story - Marie and Colby in service - got us a loaner, even put roof racks on the loaner so we could take our cargo box with us to Tahoe. We returned to Maita Mazda a few days later - our cars airbag issue had been resolved and we headed home. I have shared this experience with a friend who runs two dealerships in the Fairfield area as an example of remarkable customer service. Thanks again Marie and Colby.

Review №3

2024-04-14 05:37:42

Buying a car from them, was great. We bought three new cars in three months in 2022. However, when getting the cars serviced, total rip off and scams and lies.1) took my cx9 in for basic maintenance. Oil change and tire rotation. Get a call my car is done and they advised to change the air filter because it was dirty and needed to be replaced. This was not true as I changed the air filter and wiper blades the day before.2) next visit with my cx9. They didn’t put my lug nuts on all the way, and one fell off in my driveway. They also didn’t put all my locking lug nuts on. Only two tires had the locking lug nuts, the other two did not have them, and one of them had the loose lug nut that came off in my drive way.3) took my cx5 in for basic maintenance. Oil change and tire rotation. I was informed I had a nail in my tire and was advised to replace the tire since the nail was in the side wall. I declined, and took my car to a tire shop for the replacement. There was no nails, in ANY of the tires.We have one more pre-paid maintenance job on the cx5. After that, we will not be taking our cars here for any service or maintenance. And will take our future business to Mazda in Roseville or Elk Grove.

Review №4

2024-03-09 01:02:58

I came in close to closing time, but wanted to lease a car. Several people stayed many hours after closing to work with me on lease by a car and everyone was extremely kind, and did not rush me. They helped me get my license plate cover off, cleaned the new car and told me not to worry about cleaning out my old car that I was trading in. 10/10 experience with the guys who helped me.

Review №5

2024-01-20 18:39:27

I bring my car here for service. Taylor Jacobs is so helpful and takes his time to explain to you what is going on with your car! He is kind, patient and understanding and does not try to give advise on things your car doesn’t need just to make you pay more. He actually does the complete opposite and is totally upfront and honest. I am so thankful that he works here and only want him to assist me with my car needs! He is the best!!

Review №6

2024-06-05 19:41:58

Note: Maita Mazadas General Manager, Alex, contacted me after this review was posted and is actively working to resolve this issue. When it has been resolved I will update this review.--------------------------------------------------------------------------------------My sons first car purchase, a 2022 Toyota Corrolla from your dealership, was supposed to be a milestone, a step into adulthood. However, the experience has not turned out so positively. Chito, the salesman, was courteous, but the subsequent events have left us profoundly and bitterly disappointed.The purchase was back in September of 2023. However, yesterday (), my son informed me that while you paid the DMV fees, you still need to submit the necessary documents, including the Title transfer, to the DMV. The DMV has confirmed this, they only received a deposit of fees. My son has been in contact with your team since December, repeatedly asking for the Title and plates (he just sent me a record of all the calls, and it amazes me you have not resolved this yet). Still, he has been told to wait (within the last week by Ron). It is still being determined whether the car is registered, needs a smog, or is otherwise legal to drive.I trust that Maita will resolve this issue by the end of this week. I also expect that any fees and penalties, including the cost of a SMOG check (if required), will be covered by Maita. If not, we will be left with no choice but to escalate this matter to the DMV, BBB, and other relevant authorities. This could potentially have a severe and lasting impact on your businesss reputation, something Im sure you would want to avoid at all costs.Is this criminal or civil, or neither?-I dont know, but thats another thing for us to investigate. Maita, if you are reading this, I have just left a voicemail for your GM, Alex, asking him to resolve this; please address this by the end of this week. To my understanding, you can only sell cars if you can produce the Title and adequately transfer it to the new owner; you still need to do so in this case.Please let me know if there is another explanation for all this, and I will be more than happy to update this review accordingly if the issue is resolved promptly and to our satisfaction.

Review №7

2024-03-20 00:17:31

Just picked up a beautiful Nissan Altima from Julio Navarro at Maita Mazda! He was incredibly knowledgeable and professional! He made my car buying experience wonderful, I’ll definitely see him for my next purchase!

Review №8

2019-04-29 16:06:58

Best car buying experience EVER!!! Love my new Miata MX-5 RF! The internet sales department manager Ira Carter and Finance guy Shawn, were THE BEST guys to work with. I was in and out of showroom with my new car under 1.5 hrs! Worked out all the details over emails, so wasted zero time once I got there.

Review №9

2020-12-15 15:38:23

Came in looking at a car Id seen recently listed online, had fired off a few emails to their sales staff which were quickly returned. Drove up and brought my trade in, got what I needed for it and the sales experience was super easy. Thanks very much for your help! Loving my Miata!

Review №10

2023-12-21 23:30:16

I purchased my first car about two weeks ago after having a terrible experience at the Fremont Mazda dealership. Huge shout out to Solvi and Chito for making my car purchasing experience better than I imagined it would be. The staff here are super chill, laid-back and dont pressure you into purchasing like other dealerships. I want to give a huge thanks to Solvi for being so patient and understanding. She was super easy to communicate with and made the whole process seamless. I had contacted Solvi 2 days after purchasing with a question about my vehicle and she answered right away without hesitation. I really appreciated that! This place offers white-glove service and I will def be recommending this dealership to friends/family and coming back here again :). Thank you Solvi and thank you Chito for being so awesome!!!

Review №11

2019-12-23 16:09:08

Walked in with my sister to buy a new CX5. Agreed with the sales rep that we would have the rails, crossbars, cargo cover, all-weather cargo tray and mats included into the price of the vehicle as similar cars that we were looking at came with the above. We also informed the rep that that we were interested in 60 month financing. Manager comes in and states so if you can get your payment at about $550 you will do it? We agree on the price if all the accessories above are included. They ask us to get insurance on the car. We get a quote but wait on actually getting it and then go over to their finance lady. She starts selling their GAP and extended warranty. I advise my sister against both and the finance lady cuts me off and rudely responds, “Can I finish?” Um, she was done talking when I spoke against getting the warranty. Anyway I let her finish and she goes on and on and on. My sister agrees to the warranty. As we approach to signing the final documents, she flips and acts like our best friend and offers us chocolate for stress managment. We politely decline. I notice an extra ~$1k in the original negotiated price AND 63 months NOT the 60 months we originally agreed too. The finance lady looked at me as if I am an idiot (very rudely) when I asked her about the pricing and the term change. In total, if you consider the monthly payment, that’s a minimum of $2100 that came out of the blue (sales tax, license, registration, warranty, etc. were all added on below and accounted for). We asked for clarification from the manager and he just said we agreed to ~$550/month with everything included and pretended we didn’t agree on a 60 month term. The lady said it was because we added the extended warranty. We didn’t negotiate the warranty with the manager so I still don’t know why she through increasing the term by 3 months was okay. She should have simply increased the monthly payment so that we can see the difference. Both the manager and their finance lady tried to pass it on as a misunderstanding or miscommunication to which we politely agreed. Anyway, we took a minute (without her present), then got up, and walked out, hoping for a call back from them at some point in the future when they get their act together. Later that same day my sister got a smoking deal at a different dealership on a lightly used CX3 Grand Touring I found online and which she will have payed off in 1.5yrs or less. I must say, this Mazda dealership looked great at first. Anyway, I don’t think I will be buying my new car from them next year (looking to upgrade my car to an SUV).

Review №12

2023-01-27 17:53:36

Ive now leased 2 cars from Julio Navarro. He is always professional, super nice, and personable. The process was fast and easy and I got very close to the price and payment that I expected. Thanks Julio and Maita staff!

Review №13

2022-04-18 14:36:24

Courteous and professional staff.(Cyole was amazing) Fastest Ive ever been able to get a new car. Negotiating is a breeze here because of how they spell out pricing. Love my new car and my experience getting it was pleasant. 10/10 would buy my next car here again.

Review №14

2022-07-25 16:40:01

#AskforChito. I just bought a CX50 from Maita Mazda and I absolutely love the car and the sales experience I had here. Chito was very helpful in walking me through the entire process and accommodating my concerns. Ask for Chito, he will work hard to get you the best deal possible.Ron from finance was also very helpful and accommodating. I was having issues with my bank for financing and he was able to help me out even after the purchase.Great team!

Review №15

2023-11-06 04:51:25

Came from out of state yesterday to purchase a certified pre-owned vehicle here. After purchasing the vehicle I did have a slight issue but Sargon took care of everything immediately. Its good to know that these people are really there to help you with anything you need. The customer service was exceptional especially sales rep Sergon. I would definitely recommend everybody to come here if you want to have an amazing buying experience, and having peace of mind knowing that youll be well taken care of, cant say enough great things about Miata Mazda10/10. Thank You!!

Review №16

2023-12-16 18:12:38

I came there for an oil change 6 months ago it’s a Mazda and a 2009. The advisor had rejected my car because it’s a salvage title. I came to took my car to another Mazda dealership in Roseville for an oil change and I had took another salvage title vehicle to a Honda dealership is Sacramento they didn’t reject my vehicle. I know dealership don’t accept salvage title cars for trade in i never seen any dealership reject salvage title vehicles for oil changes and maintenance. Won’t be coming back for maintenance unless if I have a brand new Mazda.

Review №17

2022-11-15 18:07:52

This location is always very neat, with excellent service and a nice seating area with great coffee and snacks !! I regret not buying my Mazda from them and purchasing in Roseville after dealing with them and there horrible service department! Never again !!! Come out to the auburn BLV location and deal with real professionals I’ve been coming here with my new cx5 and never had a problem !! Keep up the great work.

Review №18

2021-04-30 15:40:48

Cant say enough how professional and helpful the sales experience was for me at Maita Mazda, especially with Sherri Ws superb service and attention. And all at a click of a button online --couldnt be easier! Let her know what you are looking for, and she will have the car ready for you to test drive. Sherri W is a complete asset to the Maita Mazda team in Sacramento!

Review №19

2023-09-15 17:24:35

Solvi was great, I had a really exceptional experience with her and would recommend anyone who is in need of a car to go chat with her. She was a 10/10 in terms of customer service, friendliness, and knowledge. Really I cant say enough good things about my experience working with her.

Review №20

2023-06-25 22:41:23

Clear communication, non-pushy sales, personable employees. Never thought Id be the type of person to buy a brand-new car, but with prices as they are nowadays, it was definitely the best value for my money. I worked with salesperson JJ, who answered all of my questions honestly and straightforwardly. A great experience all-around.

Review №21

2024-03-11 02:18:31

I would 1000% recommend this place the people are so nice and welcoming They were not pushy at all which i was worried about being women coming into a dealership I bought my car and I’m in love!

Review №22

2023-10-20 02:20:44

Cool salon. I bought a car here. They offered me the best conditions in all of Sacramento. For those who need a Russian-speaking manager, contact Marco. Everything was great, thanks guys.

Review №23

2023-04-07 23:28:18

Fritz and Ron made the entire car buying experience seamless and smooth. They were transparent, thorough and extremely patient in answering all our questions. They also kept us informed every step of the way. I am so happy to have bought our first Mazda from Maita Mazda.

Review №24

2020-12-27 18:48:36

This Place was one of the best to buy from as compared to other places. The person who helped me with the whole process was Chito. Thanks to him the process of negotiation was really easy. If anyone is planning to go for Mazda they should go to this place and specially to Chito.

Review №25

2023-06-08 21:49:12

I recently purchased a 2017 Mazda 3 from a small local dealership in Sacramento. Before I made the purchase, I took the car to Maita Mazda for a pre-purchase inspection. I wanted to ensure the car was in good mechanical condition, and I thought the best way to do that was to take it to the experts, a Mazda dealership.When I made the appointment over the phone, the service advisor quoted me $190.00. The vehicle was dropped off at 11 am, and I received a call from the dealers service dept at about 1 pm stating the car was ready and had no issues or problems and that the total cost was $390.00. I explained that I was quoted $190.00, but was quickly told that couldnt be the case. I will take responsibility for that as I should have got the quote in writing. Not a huge deal, as I still thought $390.00 was still reasonable because of how thorough of an inspection I was expecting.I made the purchase from the small dealer and my teenage daughter drove the car home; I followed her in my truck. About 5 minutes into the drive, my daughter called me and reported a surging feeling when the car shifted gears and a thud when I downshifted. We swapped vehicles and I drove the car myself. It was obvious there was a transmission issue. I immediately called the local dealership and explained the situation. The dealer told me that the vehicle was sold as is and that I would be responsible, which was not right, but by the letter of the law in CA, is true.My next call was to Maita Mazda; I spoke with Christian in the service dept. I expressed my concerns as to how a certified technician who performed a thorough inspection missed such a major issue. There was a total of 9 miles put on the car from the time it was picked up at Maita Mazda and we arrived home. It was noted that the transmission was in acceptable working order on the inspection report. Christian assured me that the service manager would call me back. 5 days went by with no return call, so I called again and spoke with Christian. He told me he would leave another message for the service manager. A week went by and no return call. I again called Maita, this time I spoke with a lady (I didnt catch her name) and I explained the situation. She was short and abrupt in her responses to me and had a displeased tone/attitude. She told me that they are not responsible for anything and to contact the seller as they are legally responsible (which is not true in CA, the buyer is responsible). The call ended with her taking my name and contact info to pass along to the service manager. She assured me I would receive a return call from the service manager. It has now been 2 weeks and a total of 26 days with no return contact from Maita Mazda.Questioning the legitimacy of the inspection, I started to look over the car in detail. Not only was the transmission showing signs of problems, but the tires also were 6 years old and had multiple cracks and bulge marks along the side wall, the rear wiper blade was falling apart, the passenger seat adjustment bar was broken and the battery has a significant amount of corrosion on the terminals and brackets. All of these issues were not identified or documented in Maita Mazdass report but were obviously present at the time of inspection. With the tires being a safety issue, I purchased a new set, coincidentally one of the tires had a sidewall blowout on the way to the tire appointment.I am not blaming Maita Mazda for the problems and issues with the car. I blame them for not performing the pre-purchase inspection at even a marginal level. If I would have known about the mechanical issues that were present, I would not have purchased the vehicle. I believe the inspection was pencil whipped. Now I am stuck with over $3,200.00 in repairs. Again, not expecting Maita to pay for the repairs, but a phone call back, a refund, re-inspection, or some help would have been the right thing for them to do.

Review №26

2018-10-07 01:37:37

Thank you Ira Carter. You made the whole car buying experience smooth. We appreciate taking the time to answer all our questions. It helped make us the right choice for us. My wife was nervous with the whole buying process. The time you took to answer helped relax her with the whole process.

Review №27

2023-03-25 07:37:07

Nice employees and good customer service. To be honest though, prices for repairs are cheaper at smaller shops. However, I was able to order some oxygen sensors here and got them cheaper than at OReilly Auto Parts. They even replaced my airbags for free after they were recalled and checked out my car for free.

Review №28

2023-06-15 16:48:05

Incredible customer service from the service and parts department. We were stuck travelling from Canada with a broken shock due to damaged roads and despite getting the cold shoulder from Reno Mazda that was much closer to us, Maita Mazda went totally out of their way to get us back on the road quickly. A big shoutout to the gentleman from parts and the lady in the service department that took care of us. I highly recommend this dealership!!

Review №29

2023-11-05 13:39:04

Great experience with a Randy and Ron. They helped accommodate my busy schedule, no high pressure sales tactics and were pleasant and fair. I love my new Cx 90 PHEV

Review №30

2022-06-30 05:33:45

#AskforChito i’m telling you, he is going to take care of you. find you the right car that fits your needs and wants. Also, he will get you the best deal.Maita Mazda Sacramento, Thank You!

Review №31

2022-08-25 01:23:47

First, the guy that showed me the car (the finance person) was not friendly at all. Second, at the time of running the numbers, although, they came out very high, he did not look for options to make the deal to happen at all. I have been in the car business for quite a while, indirectly, and I know for sure, they have TONS of options to make a deal happen but this guy was not interested to make a deal at all. He did not offer anything to balance out the deal. Very sad to come from this dealer. If you go there thinking that they will be nice to help you or be considerate to you, dont waste your time.

Review №32

2024-04-06 19:57:20

Terrible place!!! I waited more than an ahourTo check me in!! And then they decided to comepick up the truck in 2 days !! Just to get a service fot my truck

Review №33

2022-07-02 17:59:26

This is our second time to buy a car from this dealership. We appreciate Sherri’s assistance. She’s really wonderful. Excellent customer service. No pressure at all. Kudos to Sherri! as well as Kelly & Ron. We would definitely recommend and come back again in the future as we really love mazda cars!

Review №34

2021-08-09 18:20:22

I have purchased two vehicles from Maita and have had a great experience both times. Julio listened to what I wanted and didnt try to pressure me into anything else. He and Sam searched for the exact car that I wanted and got it to the dealership in a week for me. The trade in and buying process was smooth and seamless. Anyone who is looking for great service should head to Maita Mazda, you wont get any better than this!

Review №35

2020-02-18 13:37:07

WOW, what a great experience!!!! We had a terrible experience with their sister store, Honda Maita, after Honda tried to raise the price of the car an hour after I had inquired about it and was about to go see it. I happened to refresh my screen and noticed the car was a new higher price. Honda Maita said oh well. I had accidentally put in an online inquiry to Mazda Maita thinking the car was at their location but it wasnt. But what a blessing in disguise that I reached out to this location. I told them what had happened with their sister store and they secured the car for me and also gave it to me for the price it was at when I inquired that morning. Mazda Maita came through and cleaned up Hondas mess and saved the day. We dealt with Sam, Sherri, Scott, and Ira over the phone and email prior to going in but ended up meeting and dealing with Ira and Chase for the purchase process. For all the others that were at the dealership and greeted us and detailed the car, went and fueled it, etc..... they were all so friendly. Never once did I feel pressured during the paper work signing process and the whole extended warranty part. Actually they were very fare and easy going with the part, wasnt your typical salesman pitch and we ended up buying the warranty and GAP as it was a great deal!!! :)I suggest this store for your car buying experience over and over and if you find a car at Honda Maita that you like, do yourself a favor and have it transferred to this Mazda Maita!!!! :)

Review №36

2022-09-06 04:09:07

From my buying experience(2022 cx-5) on 09/02/2022, I highly recommend Maita Mazda if you are in the market for a mazda.My saleslady is Solvi Noonan. She is professional and a very good communicator. By professional I mean she knows the car I want very well and she helps me learning about the cx-5. By good communicator I mean she listens to her customers. She is also straight forward and honest. She and her manager dont mess around trying to sell me what I dont want. Instead they listened to my need/offer and worked it out for the deal. It took ~4 hours from the time I called her to driving home with the new cx-5. (including time getting my new AAA policy from my AAA agent and 40 minutes driving) The experience is superb.

Review №37

2023-01-07 07:04:15

Christian at the service department was extremely helpful, and patient. His professionalism and time management really stood out and I will never go anywhere else. I appreciate the extra time he took to help me understand “car” the language many don’t speak. Thank you Christian, and thank you Maita Mazda for the timeless service you’ve provided.

Review №38

2023-10-28 17:17:36

I have been a patron of Maita Mazda for many years and have purchased several cars at this dealership. The sales and service personnel are always excellent. I highly recommend.

Review №39

2023-02-19 01:58:48

We picked up a part. Everybody was very friendly and the facility looked very clean and organized. Even the pick up counter for parts was clean, easy to find and did not display the shop-like, oil smelling chaos that you often see at other dealerships at the pick-up station. I was nearly tempted to buy a car 😊

Review №40

2021-12-14 20:37:46

In 2016 I brought my car in to have a heater warranty fix. I came in regularly to get my car serviced and fixed early after I bought my car, but after this fix the center console sat wonky. The side area where it sits was hanging out and my favorite (star button) was then sunken in. I was young, so I just let it go because I didn’t want to cause anyone grief. To my own dismay, I go to another Mazda dealership to ask them to fix it to only have them completely break it. Apparently, when Maita Mazda put my center console back in, they broke the base in which it sat on (which is why the button was sunken) and when they tried to remedy it completely broke. I guess their mistake is not that they’re willing to fix it at my own cost but not take ANY responsibility. Something that would cost them very little will end up costing me a whole lot more. The service manager was not helpful in the slightest. He got upset only when I suggested he help me with a solution, in which if it came down to them taking any responsibility he was not willing. Of course, leave it to 2021. No one willing to take any responsibility for past transgressions. And of course, a big company with all the resources in the world leaving the person who gave them their hard working money in hopes of being taken care of high and dry. Bravo Maita Mazda. I’m sure the service manager will tell the person(s) in charge I was rude, but actually I was very, very kind after having multiple conversations with another service professional and finally had enough. Thank you for making the decision to move on from Mazda an easy one. Way to go.

Review №41

2021-04-06 20:26:06

Responsive and helpful without any heavy pressure! Everyone I encountered here was polite and helpful, but I mostly worked with Sherri and Kelly from the Internet sales department because I used an app to research models and then contacted the dealership through the app. I found them easy to work with. Most importantly, they were great about helping me determine the right model and options to fit my actual needs and budget, rather than talking me into any upsells. I was considering other makes and models, but the service I received from Sherri and Kelly at Maita Mazda was one of the major reasons I wound up with a Mazda at all. I highly recommend Maita Mazda!

Review №42

2022-09-01 22:57:38

Why did I leave a 5-star review?I left a 5-star review based on how I was treated, When I went into the service department, Friendly faces and a nice Showroom. Top-of-the-line Cappuccino-Expresso-Machine😊 Bonus For us coffee drinkers. A super comfortable waiting area, Its been a little while since Ive been to a service department.I was taking our car in for a diagnostic. Anthony was the gentleman that was working with me in service, You couldnt have a more professional and friendly person. They werent that busy so I was a little surprised when he said lets just call you a Uber to take you home, and then we can send one to pick you up😊. Nowadays when you get treated really awesome I think that we should be saying thank you.So thank you again Anthony.Respectfully,Dave Jordan

Review №43

2021-04-02 02:52:50

Got an oil change, vehicle check, and a tire rotation this week. Very fair price using the coupon. Was able to make an appointment and get the work done the same day. Dropping off the car and paperwork was speedy and easy. Pickup at peak traffic time just before closing was speedy as well. I was welcomed as a friend, all the work was done well, and my Miata is ready for springtime adventures with my wife. I have been shopping for a cost effective place to service my car for quite some time. Many service centers have recently fallen short. It was a very pleasant surprise to have such a positive experience at Maita Mazda.

Review №44

2021-11-18 14:57:35

Walked right in and was immediately greeted by Chito who helped me get into the car I wanted. Within 5 minutes I was test driving my car. Very friendly and helpful. I came back the next day and bought my car with no hassle. Easiest car purchase I’ve experienced. I will always recommend Mazda for their reliability and safety. You can take their cars well over 200,000 miles.

Review №45

2020-07-11 06:40:32

Until today I never thought it was possible to have a positive experience buying a new car at a dealership. Kelly was great (he works with Shelly to handle leads from the web). Friendly, professional, and respectful of the fact that I had done research. He provided information instead of trying to sell per se. Even after we completed the deal, he took time to show and explain features. Also, when I asked for a written sales price quote, the price was very competitive as shown on pricing research sites.

Review №46

2020-08-03 16:26:56

I submitted my request on true car to get my employee pricing. Kelly reached out via email and phone. I explained I was coming to the dealership Friday but couldnt stay long because Im high risk for contracting COVID. Kelly was respectful of my time and I was able to sit in the vehicles to find the model most comfortable for me. No pressure sales tactics, straightforward honoring of the true car price. They did all my paperwork online and over the phone. They answered my questions promptly. On Sunday, I met with Sherry and Shane. They finished my paperwork and showed me how everything works in the vehicle. With the time on Friday and picking up the car on Sunday, I was in and out in less than 1.5 hours. This was by far the best car buying experience I have had. Ill note they offered to bring the car to me even though I lived outside their radius, I was just too excited to wait!

Review №47

2022-05-26 10:34:51

I reached out to three local Mazda dealerships back in January looking for a 2022 MX-5. At the time, I didnt know the trim level I wanted was Build to Order only. Of the three dealerships, my salesperson (Sherri Wicksten) at Maita Mazda was the only proactive one who went above and beyond in helping me with the whole ordering process. The wait for the vehicle took a little less than three months. Sherri kept me in the loop. We communicated back and forth through email and not only did she answer all of my questions and concerns she was also extremely patient. Not once did I feel pressured or left in the dark. Financing was easy. Pricing was more than fair. Overall a great experience purchasing a vehicle through Maita Mazda!

Review №48

2021-05-13 15:57:51

I wanted to take a moment to write a quick review of my recent car buying experience at Maita Mazda with Kelly R. I found the car I was looking for online, Kelly reached out immediately via email and provided me with various pricing options on the 2021 CX-9 Lease. I am a full time working mom of twins, so time is not something I have a lot of. Kelly had my trade-in appraised within 15 minutes during my lunch hour, I did my credit app online, came back to the dealership for a total of 1 hour to sign paperwork with financing, and pull personal belongings out of my trade-in. Kelly even helped to remove my kids car seats! This was by far the easiest and most pleasant car buying experience I have ever had. I would highly recommend this dealership and especially Kelly!

Review №49

2019-08-16 17:41:06

Kelly was excellent throughout the entire process. He kept me well informed of everything going on. Even after I had a locked in price through my banks site, which hadnt updated with the Mazda site, He got me the lower Mazda site price, and honored my banks member discount. So i ended up saving roughly $800 between the price.The only thing they could have improved on, was having the car out and ready to look at, and test drive(when I had an appointment to see/ test drive the car). It was actually parked in a corner, and they had to pull it out before I could test drive it.Everyone of the representatives there, that I dealt with were very courteous, and helpful. Id recommend going to Maita Mazda to purchase a vehicle.Would have gotten the full 5 star rating had car been ready to test drive when I got to dealership with an appointment made in advance.

Review №50

2021-01-31 15:14:25

Unrivaled car buying experience. Kelly (salesman) was extremely knowledgeable about the vehicle and very patient when answering all of my questions and concerns. He was very personable and friendly. I didnt feel any pressure during the buying experience. I purchased a Mazda3 Turbo AWD Hatchback at a very reasonable price!You cannot find a better dealership to purchase a vehicle at than Maita!

Review №51

2019-08-08 18:47:55

One of the best car buying experiences I’ve ever had. I got a quote through TrueCar so I knew what I was walking into. Julio was extremely knowledgeable and easy to work with. I was able to negotiate a very fair price with no haggling or “dealership games.” Once I selected my car the process moved smoothly and I think the actual purchase process was pretty quick. Julio took the time to help me link my phone and explained all the features and controls to me even though it was past closing time. Also the Lifetime Powertrain warranty is very impressive. Overall an excellent experience start to finish!

Review №52

2022-06-21 03:43:59

Anyone who has tried to buy a car recently definitely knows how difficult it has become. Supply issues, pandemic cutbacks at warehouses and shipping delays have cleared out most car lots of inventory. And markups on used vehicles make that a frustrating route as well, if you can even find any used vehicles. Weve been customers of Maita Mazdas service center for years and always get excellent service from Christian and the rest of the crew. So, in our search for a vehicle, which we needed right away, we stopped by Maita Mazda after failing at several other dealerships. We worked with Chito, and at first we got the same the same response as we did elsewhere. There wasnt much available and there would be a wait of a couple weeks up to maybe a month. However, Chito was the only one who offered to sit down with us and try to find us a solution that would work. And he did! He found us a great slightly used CX-30 and it had even been marked down from its listed price. As Mazda3 owners, weve been wanting a CX-30 for a long time and it was a great deal at the right time. Working with Chito was quick, smooth and easy. I highly recommend Maita Mazda in general for both car purchases and service, but if you go there, be sure to #AskforChito.

Review №53

2019-10-27 16:17:18

Sherri immediately replied to my email requesting a quote and the price was more competitive than what other dealerships were offering. Ira answered all of my questions over the phone prior to the appointment and oversaw the actual vehicle purchase; he was great - courteous, professional, friendly, and knowledgeable! Shane in finance was incredibly patient as we thought through the additional Maita offers in the final purchasing phase. Overall, we are very happy that we made the drive out from Mountain View to Sacramento to do business with Maita Mazda!

Review №54

2022-03-01 14:12:23

Solvi was very kind, informative, personal, and friendly. She kept us engaged all the while giving my husband and I the time we needed to discuss numbers and our decision a few separate times. We did not feel pressured. Even financing was easy. Dominik was very informative and friendly as well! Overall, this was one of the best dealership experiences weve had.

Review №55

2022-06-09 23:34:38

I had a great experience with Maita Mazda. I live in bay area and yet I got my car from Sacramento. I think they are one of best Mazda dealership. Please, reach out to Chito if youre planning to get a Mazda. He is really helpful and does not shy away from giving you the best advice.

Review №56

2019-08-19 23:18:20

This dealer was great, I loved the buying experience there, however we had an issue with them not paying the registration for our vehicle. it took two weeks for them to get back to us and they did send a check back for a partial registration fee reimbursement but holly hell! Trying to ask questions to the finance manager Beth is like taking to a teenager who did something wrong, so much attitude and has a matter of fact kind of attitude. I would still buy another car from them as long as I never had to deal with her!

Review №57

2019-06-14 13:23:43

My experience was not liked, instead It was grateful, thankful, and blessed to have a great and awesome experience. Sherri and IRA provided a welcoming approach and caring to my vehicle needs approach. I did not have an intention to purchase a vehicle, but they provided me with an opportunity I could not refuse. Thank you Maita Mazda and Team! Above all, the sales and finance team made the experience a welcoming one that I will cherish and remember for years to come.

Review №58

2022-06-07 17:00:18

I had a very smooth experience at the dealership in buying my CX-5 with the help of Sherri who was very proactive with everything and made sure that I was aware of all the details in the process. She was accommodating of my schedule and patient in answering all of our queries regarding the car. Thank you Sherri for such an incredible experience.

Review №59

2021-01-05 15:49:29

My husband and I were looking for a new family car to receive our new baby in the next couple of months. As soon as we arrived to the dealer we were greeted by Bill Raab with a warm welcome. Bill asked what we needed and he immediately took us and showed us what we thought we were looking for. Once we saw the car we realized we wanted something different. Bill made sure to show us all of our options by being friendly, knowledgeable and not pushy at all, we really liked this. Once we decided what we wanted the process was easy a little long but we know that this is normal when purchasing a new vehicle. Over all we are happy with our experience and with our new car.

Review №60

2021-08-13 17:18:35

Great experience with the sales team at Maita. Unlike most auto dealer, we were not pressured into a decision and not hounded as we took our time browsing the lot and asking questions. My only complain is the finance person we worked with tried to upsell the extended warranty using the old FUD tactic and pushy. Otherwise, 5 starts. Lastly, we have not worked with the service department, so no comment of feedback here.

Review №61

2021-06-04 22:31:42

I very recently purchased a certified used vehicle from this dealership, which supposedly underwent a 160-point inspection before it was sold to me. This was obviously not the case, as it was sold with a bad battery that died after 2 days of light, normal usage. They were good about replacing that under warranty, and they also fixed the alignment, which was pretty off. I had to take it back in today to have them take a look at the sound system, which has been fuzzy and distorted, but I wanted to make sure it wasnt user error before I called them about it. After a few hours, I received a call saying they updated the infotainment system which was two versions old (yet another item that should have been checked before it was sold) and that they couldnt hear any distortion. After spending $40 on Uber rides to get myself around, and spending gas money and time to try to bring this car up to their own standards for certified vehicles, on my drive home the distortion was still very present. I did my own diagnoses in five minutes at home, and figured out which speaker the noise is coming from, and Im taking it back in tomorrow (to the chagrin of the service employee who helped me). I cant believe theyre annoyed at me for wanting the car to be up to the standard that they advertise for their certified vehicles. No offers for gas or oil change vouchers, no apologies for the vehicle not being in the condition it was advertised, just lots of wasted time and money on my end. I love Mazda, but if Maita doesnt get it together, I wont be using the dealership for anything other than warranty service, and will not be purchasing another vehicle from them when it comes time to upgrade.

Review №62

2022-09-09 15:34:07

My sales associate Fritz was a tremendous pleasure to work with during my 2022 Miata purchase. He made the entire process simple, easy and fast. It was a joy to chat with him as he has experience in Motorsports and racing. He was honest, upfront, passionate, respectful and sincere. If you are in the market for a Mazda and especially a Miata, Fritz is the person to go to. I contacted over 40 Mazda dealers in California looking for my ND2 Miata at a good price. Fritz and Maita Mazda were the only person/dealer that met my demands. I live 2 hours away and made the drive because of that! Highly recommended!

Review №63

2018-12-27 23:02:10

Ira was great. I came into the store knowing exactly what I wanted, and what price I wanted it at, and he made it happen pain free. My family has bought 3 cars this past year, and Maita Mazda and Ira especially were the best experience we had at a dealership so far. There was no pressure from Ira to purchase any additional warranties or packages that I was not interested in, and we were in and out of the dealership faster than in any of our other experiences. I would definitely recommend Maita Mazda and Ira to anyone looking for a new Mazda

Review №64

2021-09-30 15:42:28

Julio was very patient while browsing. He was not pushy in the beginning, middle, and end of our transaction. Julio was very knowledgeable with our car selection. He would partner with his supervisor to see if our request would be possible. They absolutely made it happen. Rob at finance was also patient. He walked us through all the paperwork with details. At anytime during our transaction, both Julio and Rob was very transparent. This experience was great and seamless. Way to GO, Julio and Rob!

Review №65

2020-02-24 19:27:54

Our salesperson, Kelly Rianda, was great! Very nice and trustworthy, he really made the whole experience much more relaxing. We were able to get all of the information we needed with some recommendations but nothing was every too pushy and it never felt like a typical car transaction. I would recommend Maita Mazda to anyone in the market for a car. Thanks for the experience!

Review №66

2020-11-30 22:45:35

My husband and I bought our first Mazda from Maita Mazda about 3 years ago and weve been happy ever since. Our car was amazing and the service was always friendly and helpful. We recently went in to check out the CX-5 and we were greeted warmly by Chito. He was very accommodating and it was like talking to a friend. We purchased our new vehicle and Chito has been kind enough to check on us to see how were enjoying our new vehicle. We are super happy :)

Review №67

2018-11-28 17:08:12

I had a good low pressure sales experience at Maita Mazda. Julio N. was my salesman and he was low key and honest from beginning to end. He gave me lots of detailed information on the car, and I never felt pressured. He was willing to match another dealers price. The only time I felt pressured was when I was questioning their need for more information on a loan when I already had a loan from my credit union.. I would have preferred we had that conversation in a private office than out in the open space of the dealership. Overall it worked out, and now I’m the proud owner of a new CX-5! I would recommend Maita Mazda, and ask for Julio Navarro!

Review №68

2021-06-21 04:06:59

Sherri was amazing. Not only was she totally up front and honest in all of her discussions about money, but also I was very impressed that she actually included the finance charges in the total out the door price. I had not been expecting that, and was very impressed. Sherri stayed late after closing to help me pair my phone and show me features on my new car. She also set everything up to get me in and out quickly: I had someone watching my kids and dog and it was wonderful to come retrieve them earlier than expected. She communicated with me via text (preferred by me) all day, and I never felt pressured or anything negative from her. I actually had been planning to buy from another dealership, and told her that immediately when she first reached out. She didn’t try to talk me away from them, but gently pointed out your lifetime limited powertrain warranty which piqued my interest. It got us talking. Then she said she would be totally transparent about the out the door cost and that she would not do any shady add ons or hidden fees. I was feeling a little guilty to ditch the other sales guy, but really liked Sherri and the deal she was offering. Low and behold, the other sales guy finally got back to me with the in writing quote I had requested which was nearly 1800 dollars more than his verbal out the door price. That sealed the deal: she put everything in writing and never wavered. A great price, a great honest person, and she answered all of my questions and never pressured me in any way. She even joked with me and made me like her personality too. I look forward to being able to refer people to her! I have never been happier with a car salesperson. She also texted me today (day after purchase) to check in and see if I had any questions about the car or it’s fancy features. She had already made the sale, but still took the time to check in with me and seemed so genuine in her love and enthusiasm for Mazda. Her knowledge about the car was also awesome.

Review №69

2018-09-03 16:06:30

From the moment I stepped onto the lot, I knew I had found the right place to buy my car. I was helped by Charlie. Although it was a Mazda dealership, I was looking for a Honda. He went through their whole Honda inventory with me until I felt confidant that I was buying the right car.I let him know although I had a large down payment, I had A VERY strict budget. Charlie, his manger and the very sweet lady in finance worked with me and the bank and helped me get a great deal. I NEVER felt pressured. Theyre a great team! If youre looking for an HONEST, REPUTABLE place to buy your car go see Charlie at Maita Mazda!!

Review №70

2015-09-29 18:12:07

I leased a Mazda 3 in July 2013. When I leased the Mazda 3 I told myself I would come back someday and get the Mazda 6... Prior to coming back to Maita Mazda I researched all the vehicles in this category, and like 2 years ago, Mazda was at the top of the list. My experience today is just like the fantastic experience I had 2 years ago. I came in and met with Bobby and Kay, I told them of my previous experience and said I wanted to be treated the same because I have so many choices of where to buy a car. They made me feel right at home and respected my wishes. They did exactly as they promised, no hassles, no gimmicks, just the real deal. Great deal, great people, great car and buying experience. Thank you Maita Mazda

Review №71

2018-11-16 16:37:28

Maita Mazda is consistently amazing and so helpful. I bring my car in for regular service and they are always prompt, on time and helpful with my car. They make things easy to understand for me and treat me with respect.This week, my car battery died and after AAA helped me jump it at 11:30 PM, I went to Maita Mazda at 7 AM to get it checked out to make sure everything was okay. Despite not having an appointment, they were incredibly pleasant, understanding, and within minutes I got my car checked in, and they got me a Lyft to work. They called me with an update, recommended a new battery, and called me to tell me when the service was complete. It was a stressful situation, but they made it so much easier to handle which I truly appreciate. I will continue to go to Maita Mazda for service and will recommend others go to them as well.

Review №72

2021-04-09 21:15:34

This was my second purchase from Maita Mazda. I returned because I got a good deal and excellent interest rate. This was AGAIN a stress free experience! They took time to ensure that I got what I needed and wanted I have also used their service department and have always felt that they were fair and reasonable. I have to say that I trust them because every experience has been a positive one. Run dont walk to Maita Mazda!

Review №73

2022-09-16 16:17:45

Loved the lack of pushiness and honesty. When I indicated I could only communicate via text due to work meetings, Cyole totally accommodated me which was so refreshing! I also appreciated how quickly we were able to get through the whole buying process and how friendly Ken in finance was. Great experience!

Review №74

2023-05-26 06:09:25

No nonsense, accommodating staff, and the best deal available anywhere in the state. Believe me, I checked! No dealer markup on a brand new, just introduced model AND a free lifetime warranty on the engine and drive train. Try THAT out at any other dealership!

Review №75

2022-02-27 19:07:51

It was a pleasure working with Kelly on my CX-5 purchase. I got the vehicle I wanted at a good price and out the door with minimal hassle. In this supply-constrained world, Maita Mazda made the car buying experience easy. If youre in the market for a Mazda, this is the dealer to visit.

Review №76

2024-03-19 22:34:24

Randy, the internet salesman answered our questions, and promoted the car brand without being pushy.

Review №77

2022-12-31 03:13:27

I went in with low expectations because car dealers are always lack personality and see you coming ready to pounce. I had made an appointment for 1 but I got in early. My goal was to buy a highlander from someone today. I just said Lord give me favor. Anyways..this guy introduced himself and said have a seat while I tie my shoes. I think we had a whole convo about shoe strings. He then went and got the keys and we took the suv forba ride. I asked questions, and went back, i walked around the car..inspected it, lifted the hood, did my visual check..( my mechanic taught me what to look for).afterwards, i said ok lets talk..i ask for price, said i wanted no extra.just gap insurance..what can i get. i got preapproved before going in, anyway, Abraham answered all my questions, and my test, for whether a person is geniune, was how i felt, i was calm, i didnt feel pressured, i felt respected. I closed the deal, got what I needed and left happy. Driving home..I thanked God for my divine appointment, and for you non believers, who cant get with my explanation..simply put this is a good place to do business !!Women have no fear..but do your homework. Abraham is the man of the hour.

Review №78

2019-09-17 03:39:22

Ira Carter in Internet Sales was awesome to work with. Very knowledgeable, patient and professional. He was not pushy and answered all of my questions about the car and lease financing without be frustrated. I liked the transparency at every turn in the deal. As he said, you are just doing your due diligence. It was the right attitude and a reflection of the Maita approach to the business. We had the same great experience with Nick Simon two weeks ago when my wife leased a new Toyota RAV4 at Maita Toyota. Nice job guys. Love my new Mazda CX-5 Reserve.

Review №79

2018-05-07 19:41:18

Great customer service here. The whole team took such great care of me and gave me a great deal. Happy with them, and in love with my car! Sergey helped us get exactly what we wanted and we couldn’t be happier with our experience. No stress, no pressure is a great way to go about buying a car.

Review №80

2020-01-19 14:42:09

The most enjoyable car buying experience ever!Zero pressure from Ira and Charley who helped in the test drive and final sales. I did my homework so I new what would be a good or bad deal, price wise. I then requested an online a internet price. The price came in right at what I expected as a good deal. No hassle or haggling, perfect. All staff was especially friendly and attentive throughout the whole process. I will highly recommend this dealership to all my friends and family.

Review №81

2019-02-01 23:55:02

This was the pleasant experience I have ever had purchasing a car. From start to finish the staff was courteous, professional and efficient. I surprised myself and ever purchased and extended warranty. I will definitely be going back the the Maita family next time I am looking to purchase a vehicle.

Review №82

2018-04-23 06:06:29

This is the best car buying experience Ive had! They took great care of us when we bought my husbands car over a year ago, and I came back this weekend and had another fantastic experience and bought my new Mazda CX-5! Ira and everyone else there were so polite, professional, and respectful. It was the complete opposite of every dealership Ive been to before. I usually experience the high pressure sales, fake interest in my needs and budget, and feeling like cattle being led around to different levels of management while they convince me to buy something that day. I had none of that at Maita Mazda and truly felt like they respected me. I highly recommend you check them out!

Review №83

2016-08-03 19:21:02

There are few places that truly earn 5 stars in every aspect, and Maita Mazda is one of those few. From the first time I came in for routine maintenance this dealership and service center has proven to go above and beyond in the services they provide. The exceptional service starts with the phone call. You call and someone always answers very promptly and kindly, directing you to the appropriate person you need to talk to. If you are in for service, there is someone waiting to take you in the moment you arrive. They do a quick intake and direct you to the waiting area--which is more like a lounge complete with a fireplace and a kids corner. Complimentary refreshments are provided (coffee, snacks, fruit, tea, water). The people at the service center are all very helpful and professional, not to mention friendly. Ricky Monsod has been helping me there since I visited the first time and is by far the best service agent I have met. I have worked with others here as well and they are all exceptional, but Ricky stands out as an unbeatable agent.No matter what you are in for, Im sure you will have a great experience at Maita Mazda. I know I have.

Review №84

2017-08-04 02:24:53

I came to Maita Mazda after having a rather lackluster experience at my local Mazda dealer in Roseville. This place is hands down the best Mazda service I have found in the entire Sac/Davis area. Ricky took excellent care of me and worked with my super busy schedule to figure out appointment times that would work for me. The lounge and work stations they have while you wait are phenomenal especially since this Mazda is pretty tiny on the inside. The provide free coffee, tea, snacks bars, fruit, yogurt, etc and have really nice and quiet areas for me to study and work on homework (I am a vet student). Every time I come here I am treated like royalty which is especially surprising to me since as a younger person it can be hard for staff to give you much respect. I am always given a wide array of options and choices across various financial levels ad so far I havent been pressured to opt for the top of the line service care when I wanted lower tier options. These ladies and gentlemen really truly take good care of their customers. I worked with Ricky while I was there and since then he has been my go to guy whenever my Mazda 2014 CX5 needs any service. I have been so pleasantly surprised by their service and hospitality that I keep going back and plan on using them as my sole provider for whenever my car needs service. My car is my baby, and I trust it with no one but these guys!

Review №85

2016-07-31 03:41:19

Great sales staff! I found a vehicle in their inventory and requested a test drive via email. The car was ready when I arrived. It was a pleasure buying a car from them. I got a good price for the car and a decent price on my trade in. My Mazda 3 touring is awesome!

Review №86

2023-01-27 17:06:43

I made an appointment for my car to be seen, and when I showed up for the appointment, the service department didnt want to check the vehicle because of the salvage title history.Easy fix by telling that while you are in the phone with them making the appointment.

Review №87

2015-10-27 00:42:48

Came in on a Saturday. By Monday they had me in my new Mazda6 at a great rate and monthly. Kay (my sales rep) and Glen worked over-time to work a great deal for me. Even offered to buy dinner, since we had been at it for a while!.Great experience, great car, great deal! I recommend you come in and talk to them (Kay especially), the next time you want to check out a new car!

Review №88

2019-11-11 19:46:53

I had the 15k mile service, oil change, tire rotation and a battery drain recall performed on my 2017 Miata RF done on Saturday, 11/9 @ 1:00pm.When I scheduled the service online, someone from the service department called said they they would not have time to complete the recall as well as the other services, which was fine, I know my appointment was scheduled at 1:00pm and service department closes at 4:30pm on weekends.When I checked in for my appointment, the service representative offered to complete the recall that day so I did not have to make another trip. Great! Saves me time, as I work Monday-Saturday, so the fewer trips to the dealer the better. The rep was very excited and pleased to be able to save me some time, too. They said theyd be done between 4-4:30pm. I arrived at 4:00pm and got my car back at 4:40pm. Awesome, glad everything is done and out of the way!When I was leaving I popped the trunk to put the service documents and receipt in there and found a 6-7 scratch/scuff on the rear-facing portion of the trunk lid. That was NOT there when I dropped off the car.I immediately brought the service representative out to look at the damage. He pulled out glass cleaner and a microfiber cloth and tried to polish it out. He polished off the small flakes of clear coat that were scraped off my car, but the scratch is still there. Absolutely unacceptable.I am scheduled on 11/16 @ 1:00pm to have them try to buff it out, so unfortunately now I have to make a second trip to the dealer after all... Very disappointing. I hope they do a good job, but my trust and faith in them is understandably wavering. This would have been a 5-star review otherwise.

Review №89

2024-02-12 16:28:02

I felt the seriousness of my car problem/concern was taken seriously by the service advisors.

Review №90

2021-09-29 04:09:40

I bought a CX-5 earlier this year and have had a great experience. Sherri made sure to ask questions and provide information about the features I was interested in and she found me a great fit. I had a good experience with my service visits, the staff here made it quick and easy and were very friendly. I would be happy to buy here again.

Review №91

2018-08-23 19:49:15

My salesperson, Julio Navarro was the BEST! My car buying experience was no pressure, relaxed, and fun! Julio worked with me to get me into a car that I not only love, but can afford. I was still to get a nice car with a monthly payment that does not break my budget. Hands down the best dealership I have ever been to. I have recommended Julio and Maita Mazda to family and friends who have since seen my sweet Mazda 6 sport!

Review №92

2020-12-06 15:22:12

The dealer contacted me quickly with a great offer after I showed interest in a particular model and trim. I was able to get a test drive late in the day, get walked through the entire purchase process and drive home with a new car by the end of the day. Very easy and hassle free.

Review №93

2020-12-01 04:25:27

So, my husband and I were both on the market for new vehicles. My husband because his car was 10 years old, and was feeling pretty cramped with a toddler’s car seat. And me because my car was totaled in an accident. I was planning on buying an entirely different car, but after my husband tested the Mazda CX-5, I began to have my doubts. I did end up testing the car I thought I wanted, but at the end of the day, it didn’t stand up to the Mazda. So, we bought two! Had a great experience at Maita. And by all means, #AskForChito - he’s incredibly friendly and knowledgeable!

Review №94

2016-11-04 18:02:23

Ive leased both a Subaru next door and a Mazda here. I felt I got a good price on both. The service experience is important to me, Ive bundled in service packages into my leases (which I recommend to save money) and the service department has been great. Never a long wait, fast WiFi, fresh coffee and donuts, comfortable lounge and desk to work at. The service manager Zach Carter helped me out with some dings and damage and was really attentive to me regarding minor brake noise complaint.

Review №95

2020-02-29 18:28:29

Maita Mazda made our new car buying experience a real pleasure!I initially used TrueCar’s online service to solicit quotes on a Mazda CX 5. Sherri, the Internet Sales Mgr, responded within minutes giving me an excellent drive out quote. We decided to test drive the CX 5 and a new model the CX30, back to back to see which we liked best. The next morning Sherri lined us up with Kelly who had both cars ready and waiting when we arrived. Kelly was great to work with and very knowledgeable even though the CX30 had just arrived. If he didn’t know something he quickly looked it up for us. We decided on the CX30. When our color and trim arrived, everyone at Maita worked hard to make our buying experience smooth and efficient. Highly recommended.Update.The CX-30 we purchased above was for my spouse. It turned out to be such a great car I returned 2 weeks ago and bought a CX-5 for me! Another great car buying experience!The sales staff were extremely helpful in getting the vehicle I wanted at a great price. Kelly worked hard to make sure I got what I wanted in the deal and a fair offer for my trade in. Finance made the closing quick and easy. Overall, the best car buying experience I’ve had.

Review №96

2018-02-03 18:17:16

We had a great experience buying my sons first car, a used Corolla. At first I was skeptical because it was priced well above Kelly Blue Books fair purchase price. However, they accepted the fair purchase price offer. Unlike other unethical dealers, they fixed an open recall and installed 4 new tires before they put it up for sale. Sid is honest, genuinely friendly, transparent and eager. The only drawback was that the papers took a while because he was still learning. But this also meant that he was paying a lot of attention to detail. Highly recommend.

Review №97

2021-01-31 17:40:46

This was the best new car buying experience Ive had. Kelly our salesman took a lot of time to explain all the different models and options. There was never any pressure to buy something we didnt want. When I left I didnt have any stress or regrets of my purchase. I highly recommend this dealership!

Review №98

2021-01-17 06:18:10

It was very nice experience overall. The salesman i met was cheto, he was really nice to talk to. A lot more friendly as compare to many other dealerships. I havent done any oil change service yet, but hope it will be a good experience.

Review №99

2019-08-02 00:28:26

I purchased a new mazda 6 and the 5 year, 50k service plan. Wonderful staff, comfortable waiting area. Coffee, cold bottled water, and snacks are free. They offer lift rides to customers who dont want to wait for their service to be completed. I drive from over an hour away but its worth it. Im a happy customer.

Review №100

2019-09-13 22:13:40

This is first time I had a very pleasant encounter with a car dealership. Normally car salesmen would only state what they need without explaining why. Maita Mazda (Sacramento) Sales Manager Scott Ikesake made sure he understood our situation and went out of his way to make the sale was a success and that we understood what was going on. He even went so far as to investigate many options on how to complete this sale.

Review №101

2019-07-10 16:21:25

Im not the guy that has to review everything, but I had to share how impressed I was with Maita Mazda, a definite first class operation! Id just purchased a used Mazda 3 and Car Fax indicated there was a recall on the wiper module.I was informed when I dropped off my car at Maita that it could take 2-1/2 hours and was offered a shuttle to get breakfast down the street or go nextdoor to Maita Toyota where they had a snack bar in the customer waiting area, I chose that and was also very pleased.With the wiper module replaced, the service tech took me through the complete safety inspection and I drive home in my freshly washed Mazda 3 at no charge.Keep up the superior service, Ill be back when the need arises.Ron Craig

Review №102

2019-07-10 04:17:02

Best car buying experience ever. It was worth the 125 mile drive to save $2,500.00 on the CX5 we purchased. Sherrie was great and delivered everything as promised. The price she quoted by email was the price we paid, no hidden charges or fees. Small hiccup with the rear door opener, since it was a Sunday the service department was closed, I couldnt take delivery of the vehicle that day so they provided a great loaner vehicle and delivered my car the next day, amazing customer service throughout the entire process, this is what the car buying process should be. If you are looking for a Mazda, they are awesome.

Review №103

2018-06-22 14:26:41

I have been here several times for routine maintenance and always very happy. Yesterday I had my car towed and was even more impressed. Not only is Derrick the best service manager, they now use Lyft to get you home and back to get your car. Seriously, I will be coming back time and time again. Will be buying my next car here also.

Review №104

2021-12-07 02:29:32

I really should have written this review about three months back! I came in, I knew what I wanted. I was set up with Kelly R. (I forget his last name!!) who was AMAZING!!!! He did not try to sell me something that I did not need. He was able to get me in and out in under 2-3 hours. (Which is great for car buying!!!) He was sensitive to my needs as I was going though a difficult personal time. I will be back when Im ready to step into my Cx-9, until then, Im adoring my Cx-5! Without Kellys help and kindness, I think I might not have gotten my needs met that day! I will be referring people here in the future for sure!!

Review №105

2021-08-01 14:26:23

My sales rep Chito is awesome. He went above and beyond to find me exactly what I wanted. He kept me updated on the whole process and made sure when I got to the dealership (live out of the area) everything was ready to go. Very efficient. Love Maita Mazda.

Review №106

2020-11-30 21:49:02

Had an amazing experience! Chito helped me pick my first brand new car. I went for the Mazda 3 due to the fact that I have already had a previous one. There’s so many good selections and colors, but I fell in love with the Mazda 3. It’s such a small and compact car and you can basically fit in anywhere. If you ever go to this dealership ask for Chito and tell them I sent you!

Review №107

2018-10-25 18:09:09

From the moment I walked in Julio greeted me and gave me the best customer service that Ive ever experienced when buying a car. Julio listen to me, and what I was looking for in a car. When we found the car that was perfect for me a 2018 Mazda 3x. Julio went over every detail of this car during my testing it and even after my purchase he called me the next day to make sure that that I was satisfied and understood that he was there to help me even after the purchase. If youre interested in purchasing a car please go to Matia Mazda on Auburn Boulevard and ask for Julio. Hes a no-pressure Salesman and he really listens to you to give you what you want not what he think is best for you.

Review №108

2021-10-31 01:22:37

I had a very good experience with Maita Mazda. The process is very quick and simple.#Ask for Chito. He is very friendly, thoughtful, honest and he definitely finds the best deal for you. Great customer service! Chito did an excellent job!

Review №109

2021-07-03 05:12:13

Chito, my sales rep, gave me a better deal than I thought was possible. He and his manager worked hard to make sure I was totally satisfied and happy with the deal they gave me. I give them the highest possible rating for anyone looking to buy a new car.

Review №110

2018-08-24 20:57:15

I took my Mazda in for a 60k tune up. The service representative, Michael, was cordial, patient and friendly. I have no complaints whatsoever. I didnt stay so cannot comment on the lounge except to say it looked nice and comfortable.

Review №111

2019-06-03 16:45:00

Even though I live in the Bay Area, I am happy to make the trip to Maita Mazda to have them perform my car service. They always do a thorough job and I trust their recommendations. I never feel as if they want to perform service that is not in the best interests of my vehicle as well as my pocketbook. My sincere thanks Maita Mazda!

Review №112

2019-08-29 01:55:10

I came by the dealership to look at a Mazda CX5 as my Audi lease ends in early 2020. There was hardly anyone around to help me, and they gave me a brand new sales guy, who was very nice, but had been working there less than a week. He took me into the back dirt lot with a bunch of dirty, hot cars and the poor guy didnt know really anything about the product. He had to go back into the dealership to get keys and really couldnt answer much of my questions. I felt bad for the new guy - somebody shouldve helped. There were two older guys who were sitting inside the sales office and when my sales guy asked questions they offered very little help. I hot the impression that we were bothering them. I left there knowing less about the product than when I got there. I really wish that I could have received more information on potentially buying a new Mazda. Im really disappointed and I dont think Ill be back.

Review №113

2019-07-06 16:58:21

Josh Sarabia, our sales rep was making the purchase of the car a great experience. He was very informative, knew every detail about the car and was able to answer every question we asked. He created a friendly atmosphere and made everything go smoothly. The two finance representatives were also very professional and helpful.

Review №114

2021-04-28 15:26:39

It was easy and pleasurable. I never thought I would say that about a car buying experience. But from the first contact, via email and phone, to the showroom, test drive and document signing, it was terrific. I’m very happy with the whole experience and every person I Encountered.

Review №115

2019-07-10 15:07:38

The sales and finance people are pretty nice, and seem to do a good job. I bought a CX-5 from them over a year ago. The real problem is their service department and scheduling staff. I received a notification for a SAFETY Recall, and the scheduler refused to make an appointment for my car. She said she couldt do ti until they had the parts. The so called parts are a software update for the PCM that the dealer is supposed to have early in the week. But she would not write me down on the schedule until the software was received by them. It would have been simple and a better business practice to go ahead and schedule me, and cancel if the required software didnt arrive. But she did not have the courtesy to take care of her customer, and a prior to this experience with her, a dealer advocate.

Review №116

2018-08-30 22:35:27

I was blown away with my experience at Maita Mazda. Id been in the market for a new Miata for about 18 months, and through their amazing prices and friendly staff Maita Mazda finally gave me a reason to pull the trigger. Sherri, who is in the internet sales department, was an especially great pleasure to work with, she was responsive, fair, and even went so far as to bring me food after I drove 2.5 hours directly after work to come pick up the car. I wouldnt hesitate to buy from them again!

Review №117

2018-04-11 05:46:19

The service guys are very professional. Ive been getting my oil changed here and they always check my car for any other issues and explain them very well without putting any pressure on me. The service center waiting room is clean and comfortable. I trust these guys to do an honest job and take good care of my car.

Review №118

2019-07-03 15:51:58

Great service department!When it comes to car dealership parts and service departments in general, I will admit my expectations are pretty low based on past experience. But the service department at Maita Mazda is excceptional. They listen carefully to the customer, and dont try and push unnecessary services. Their prices so far have been competitive whenever I have shopped around for the same services somewhere else. Would highly recommend!

Review №119

2020-01-22 16:53:33

I simply dont have the words to properly express my gratitude to Julio N. and the rest of the Maita Mazda team. We had spent over 8 frustrating hours at other dealerships in the area, all of which left us with a rather negative impression. When we went to Maita Mazda, Julio provide us with an eminently stellar experience that we will not forget. It was hands down the best car buying experience at a dealership that we have ever had. Julios keen eye toward world-class service service and building long term relationships was palpable. Beth E. in the financial department was also a breath of fresh air. I literally didnt think buying a car from a dealership could be so painless, and dare I say, enjoyable. Well played Maita Mazda.

Review №120

2020-07-27 16:56:07

Every time I go into Maita Mazda it is always a great experience... Christian is my service consultant and always so helpful and always gets me a loaner car so I can get off to work... I really appreciate him going over and beyond to make my experience with them always so easy and the snacks in the waiting room are always great!! Also a shout out to the manager Mike for helping me ... thank you Maita Mazda!

Review №121

2018-05-18 16:45:34

The process was seamless from beginning to end!! Mike was professional and helpful so that I knew how to use all my new car’s features and let me know I could call with any questions. Shane in Finance knew how to put the deal together and made sure I was protected and informed about every step. I totally recommend Mike and Shane at Maita Mazda!!

Review №122

2022-07-08 16:53:44

The staff members in the service department are friendly, knowledgeable, efficient, and helpful. Yesterday (7/7/22), Service Advisor Christian M. went above and beyond to help me when I arrived (with no appointment, by the way) to Maitas service dept. He was wonderful! He got me in quickly and the problem was diagnosed and fixed within 90 minutes. Thank you, Christian!!!

Review №123

2022-04-03 18:47:45

Maita Mazda is 100% the easiest Mazda dealership to do business with in the Sacramento valley. Now my family’s 3rd Mazda from Maita. From Kelly and Sherri in Internet sales, Shane the manager that desked our deal, to Ron in finance, always a stress free experience. Will definitely keep coming back for more Mazda’s.

Review №124

2019-10-06 01:15:36

The entire car buying process was very smooth and I never felt pressured by anyone, which can be a common unpleasantness that typically accompanies buying a new car. Rigo was VERY kind, helpful, and honest. I felt very comfortable working with him to purchase my car. Definitely the most pleasant experience Ive ever had buying a car.

Review №125

2013-09-23 18:16:48

I take friends to get new cars and help them find the best deals all the time. This time, it was my dad getting his first (yes first) new car. We showed up at Mazda and D.J. introduced himself and was super friendly and let us spend time with the cars on our own time. No pressure whatsoever. During that Process, my dad fell in love with the Mazda 3 Skyactiv and was ready to buy it immediately. Just to show him his options, I told him we should check out the other cars in this class and we did though I already knew we would be getting the Mazda.I am telling you, this is the most underrated Japanese car company period (besides Suzuki, miss you guys). ALL of the cars handle great and really live up to the ZOOM ZOOM mantra. Back to D.J. and Maita Mazda, everybody was nice and welcoming, I got to look at all the cars to my hearts content and sit in and touch (and drive) while my dad was doing the paperwork. It was the most stress free car buying experience that I have ever been Involved in. Highly recommended. I hope I can convince another friend to check out a Mazda 6, possibly the most beautifully designed car on the market today. Thank you D.J. and Maita Mazda!!!

Review №126

2018-05-23 20:43:18

Originally, my plan was to go to Maita Mazda to examine a used vehicle I found online. From the moment I walked in, there was a feeling that this was a well run and family oriented business. The sales person (Greg Gagen) the sales manager (David Shirley), and finance (Eric Stroud) were engaging, knowledgable, honest and helpful. At every juncture, the Maita team worked with me to complete the deal with integrity and a fairness that was very evident. I am thankful I stopped there because I have found a dealer that treats their customers with respect but are also honest with them in every aspect of a potential sale. I will shop there in the future when the need arises but I also plan to service my car there. If the sales team is an indication of how Maita treats their customers, I am excited about meeting their service team. I anticipate it will be an excellent experience.

Review №127

2018-07-24 01:56:33

This review is specifically for the Sales Department ---Already working in a service dept. of a different dealership and knowing the hiccups and shortcomings of a typical sales department, its refreshing to have a great experience buying a car at a different dealer. This is how car buying SHOULD BE (very cliche, right?). I was looking for a specific used vehicle - a Smart to be exact - and they had what I was looking for in the color I wanted as well.Ira, my salesperson was great! He made the process smooth, quick and flawless. I initially made an inquiry that morning online, Ira called within minutes and confirmed it was there. Told him I was working and would be there later in the afternoon. Got there - road tested - liked it - agreed on an awesome price - waited for final prep and finance (Beth was very friendly and clear on paperwork as well) - finished that - got into my newly cleaned, freshened up and gassed up Smart, and sped away (yes sped away, floorin that bad boy to 85mph!) into the sunset of Hwy 70 North (ew, I know). Clean car became bug ridden again, but hey, I just had one of the easiest experiences buying a car. I was in and out in maybe 45 minutes, including my extended road test.All in all, a wonderful experience, and I will only buy cars at Maita Mazda if I can. And yes, this is coming from someone who works at a another dealership. Thanks Ira, Beth and Maita Mazda!

Review №128

2019-08-22 21:25:44

Idk if anyone ever read my review about the Roseville Mazda service that just closed down but I had really low expectations coming to the Arden Mazda. Absolute terrible experience previously in Roseville so the bar was low. However, the exact opposite happened today. I was greeted and assisted right when I pulled up for my service appointment by Christian M. He was super attentive and very helpful when I was checking in. This experience was very flawless. I hope his manager sees this lol I was so impressed by how well it went and his professionalism. To make things ever better, I was able to have him call a Lyft for me when I needed a ride back to the service department! So cool. Even better was when he pulled my car around and it had been washed and vacuumed. Fam, when I tell you I could cry. Anyway, TLDR: This was one of the best experiences today and I left very happy with Christian, Mazda, and my overall service appointment.

Review №129

2018-06-19 15:34:31

The quick- no pressure, excellent service and I got a great deal!I recently got a Mazda CX-5. I live in Chico and had to drive to find a good deal. I found a car on the internet and called to test drive. Sherri was my contact, after I left she called back and said dont leave that car is sold. I new they could buy my old Mazda off me for a good price so I still went to see what they had. Sure enough they beat the other guys price by a thousand! But they didnt have a car I wanted. The GM ( first likable used car manager ever!) Said he just bought some CX5s. He called his buyer and they found me a car with half the.miles for the same price! Then they drove the car to me in Chico after it was detailed! Great experience and everybody was quality. I will buy there again for sure.

Review №130

2021-03-08 15:19:59

Great customer service by a team dedicated to ensuring each patron is treated fairly with respect and admiration. CDC safety guidelines for Covid related issues are in full force. Maita Mazda Auburn Blvd is the top of the line. Quick, yet quality vehicle repairs as well. Great job guys!!

Review №131

2017-05-25 17:10:57

Im new (ish) to the Sacramento area and wanted to take my car in for just a general check up because before moving here I was constantly on the road for work and racked up 30,000 miles on my car in a year. I tend to be distrusting of a lot of car service shops because Im admittedly not particularly knowledgeable about cars - and thats probably very evident with my deer in the headlights look when car service employees start talking shop with me. But I had a great experience here. I was straight forward with Christian/Zack about what I was bringing in my car for but also what I was willing to spend during this visit. I loved their transparency and that I was given the option to remove work from a list of recommended services that I simply couldnt afford right now or thought I could handle on my own. They gave me a thorough break down of everything they looked at and included a list of things they think I should consider replacing (engine oil filter) in the near future. Could not have asked for a better experience and will continue to bring my car in to Maita Mazda. Oh, and they were quick!

Review №132

2021-06-17 20:35:42

I had a great experience working with Chito when purchasing my vehicle from Maita Mazda a couple months ago. As a first-time car buyer, I was very intimidated by the process, but Chitos expertise and patience eased my mind. When you go to Maita Mazda, ask for Chito! Highly recommend!

Review №133

2018-05-17 15:31:06

Ricky greeted me personally when I came in for the service on my mazda 3. I waited in the lounge for less than an hour, a new record, and was shown the results of the inspections and services that had been performed on my car. A free car wash was included and my looking like new car was delivered in a few minutes.Very professional experience throughout which is much more than can be said when I take my wifes Toyota Prius in for service to the same dealer just down the street. Prius could learn from Mazda about how to treat clients like people instead of like problems to be moved along an assembly line.

Review №134

2018-12-31 16:50:40

Got an appointment quickly for my CX5’s 15K service and oil change. That being said, they either overbooked or are affected by their temporary headquarters while their new building is under construction because we had a 2 1/2 hr wait, turned out to be closer to 3. The service manager did keep us informed, which we appreciated.My biggest complaint is the quality of car wash they do as I’m accustomed to Niello. They don’t vacuum the inside, or clean their dirty handprints, or dry the car! A car wash doesn’t get my back window clean, and I expected them to clean it by hand.

Review №135

2021-03-08 09:11:53

Couldnt be more satisfied with the service we received from Chito! From the minute we showed up on the lot, he was helpful, friendly and didnt pressure us into anything we didnt want. Great communication and cooperation as we found just the car we wanted, and were loving our CX-9! If youre looking for a new Mazda, you cant do better than heading to Maita and be sure to #AskforChito!

Review №136

2018-11-16 17:16:49

This is the only dealership I go to for service! Not only are they efficient and reasonable, but they are also honest. I always take my cars to Ricky for service. Ricky is the reason I keep going back, he genuinely cares for his clients and vehicles, Rickys service is always above and beyond. I never feel rushed or pressured when dealing with Ricky. I know that whenever I take my vehicle in, it is in great hands and is getting the best care possible, as long as Ricky is at this location you have a customer for life with me. Thank you for all you do.Your customer,Matt

Review №137

2020-05-30 21:42:34

Have to say Im very disappointed in my experience with all the rave reviews this place recieved. I have been talking with Kelly since Tuesday about a car on the lot. Car had to be get mechanics check and detail. Friday he told me the car would be ready tomorrow. I also spoke with Kelly about another car that was on the Toyota Maita lot next door. He said no problem, both were avaliable. We agreed to met Saturday at 1:30. I show up and Kelly tells me to have a seat while he get the vehicles. When he returns has asks how soon I am looking to buy a vehicle while laughing. I say obviously today, thats why I am here. Well turns out neither car is avaliable and not even on the lot. But, I could come back Monday! Guess my business isnt needed if you cant be bothered to check if the vehicles are even on the lot before a customer comes to their appoitment.

Review №138

2018-04-11 03:36:14

Zach and his team have taken wonderful care of me and my car(s) for years! They are timely courteous and very helpful. I love my new Mazda CX5! I have been a loyal Maita customer for over 20 years.

Review №139

2022-06-07 07:04:22

Had a splendid purchase experience with Kelly & Sherri - even during this supply demand scenario. Very helpful & friendly staffs. As a customer am very satisfied with MAZDA Dealership & very appreciative of MAZDAs Financial Program known as FOREIGN PROFESSIONALS FINANCE PROGRAM

Review №140

2018-10-12 16:51:06

***UPDATE 10/12*** So after Jim reached out to me and a lot of investigating (I had to take video while going through the carwash to find the source of the leak), we are getting it taken care of! Im really impressed that Jim has taken steps to insure that things get done right this time and providing me with a no charge rental to use while the work is getting done is just one of the reasons why I love my maita mazda. Ive been promptly greeted when I returned to get it checked and I even recieved a coupon later in the month for brakes (still $300 but I trust them with the work). Im sorry I had to write a poor review (I really hate complaining!) to bring attention to the matter but after this experience Im happy to say that that I will continue bringing my business to Maita Mazda! At least if something doesnt go as expected you can take comfort in knowing that they will do their best to make it right. Which is hard to find these days! Thank you Jim and Maita Mazda!***Rating service department. Ive been going here for 6 years for service since I bought my mazda cx9 new from them in 2012. Up until now its been awesome, Zack was the service manager, when I went in I was told he moved nextdoor to Toyota... now I know why. Ive spent a lot of my hard earned money for service and to fix minor issues with the car, driving 20 mins out of my way to go to their service center. This last visit was to fix the passenger side visor which I was told would be about $250, ok fine but after I declined the brakes because they wouldnt budge on the $350 price even when I brought in a coupon from somewhere else stating a $139 price for the SAME THING, I then waited for 2 hours and 45 minutes for the visor repair! Really?! Then was told that they didnt even look at rear hatch leak and told me to go to a body shop because we really dont do that here... Which is funny because they fixed my sunroof leak! Currently looking for a new service center.... so sad😭😢

Review №141

2017-08-07 14:42:40

This was the best car buying experience I have had. Everyone working there was kind and there was a really low pressure vibe the whole time. I got a good deal on a great car and it took way less time than I was expecting to get everything all sorted out. I would recommend this location to anyone looking for a Mazda!

Review №142

2018-06-28 15:58:49

Recently purchased a used Nissan Frontier pickup truck from Maita. My salesperson was Ira Carter. I was very happy to be dealing with Ira. His calm demeanor and laid back personality meshed well with mine. I felt like I was working more with a friend than a saleperson. He was very low key but informative and was able to answer all my questions without being pushy. I never felt rushed in the process and that allowed me to come to my own decidion to make this purchase. I highly recommend Ira Carter. He is an asset to this dealership.

Review №143

2022-07-30 19:37:54

Still trying to charge over MSRP “market adjustment” for vehicles. Saw that on your window sticker and walked right off your lot. This was going to be my second purchase from Maita Mazda, purchased my CX-5 last year at MSRP (the MSRP includes a healthy profit for the dealerships). Will be going to Elk Grove Mazda.

Review №144

2018-08-03 17:06:59

E purchased a 2016 Mazda 3 from Maita Mazda in mid May. Kay Tillman helped us with the purchase. We were interested in a number of different used vehicles sold by Maita Mazda and other nearby Maita dealerships. He took us to all of them to look at the different vehicles and to help us with the decision. He was helpful in the negotiation process. Overall, I cannot think of a better sales representative for any car dealer. Shane stayed late to do the paperwork with us. And Kay was there at the end to give us the car and provide us instructions with regard to the various car technology. The team at Maita Mazda is very strong and their help in looking at the cars and getting thru the process was welcomed.

Review №145

2020-10-28 13:35:44

Working with Kelly was a great car buying experience. He was friendly, responsive, patient and honest. I got a great deal on the car I wanted and the delivery experience with my daughter was exceptional.

Review №146

2022-06-09 02:13:55

#askforchitoI called ahead to check the availability on the car I saw on the website. Chito made sure that car was still available for me to look at. Everything went smoothly after I decided on the car..First time Mazda owner, and I am very happy with Chito and all the staff at Maita Mazda!

Review №147

2020-02-03 17:53:55

Walked in to buy two new cars, Mazda 3 & Mazda 6. Ira was very courteous, patient and answered all our questions. He gave us the best quote and we ended up buying both cars. Would recommend Ira to anyone whos looking for a new Mazda!

Review №148

2012-10-04 19:20:08

I had the best experince at Maita Subaru/Mazda. I worked with Sean F and he went above and beyond. They were able to help us get the car we needed at the price we wanted. I highly recommend them to everyone. When I had an issue after the purchase, Phil G got right on it to make sure that I was taken care of and happy. Thank you!!!!

Review №149

2021-10-22 21:46:56

Solvi Noonan did a fabulous job of showing me a 2021 Mazda CX-5 Touring AWD that had just came in. I knew I was in the market for a SUV, but I wasnt sure if I saw myself in a CX-5, but after she showed me the features and that it was AWD, I was hooked! I took it for a test drive and fell in love with it! She did a wonderful job from start to finish- showing me payment options and going over the features of the car. I was not expecting to drive away with a brand new SUV that is fully loaded and AWD all within my budget!

Review №150

2017-02-17 23:08:33

I had an opportunity to work with Internet sales representative Kay Tillman-Davis when shopping for a new car. I found him friendly and approachable. I appreciate his professionalism and eagerness to work on finding me the car I wanted and at the price we needed.I can recommend him.

Review №151

2016-07-08 02:52:13

I called today to set up a safety recall repair on my Mazda CX9 and was told it would be an unspecified number of weeks before they could get the part in. The service appointment scheduler was nice and efficient, but I was concerned about waiting several weeks. I called another Mazda dealership- Mazda of Elk Grove, and asked to schedule the same repair. They checked and told me they didnt have room to take me today, but could next week. I asked about the parts and the appointment rep said that they would have no trouble getting them. Seems weird that another large local dealer would tell me it would be several weeks.

Review №152

2016-09-08 20:11:23

I recently brought my CX-5 for a routine inspection and was told the oil level was fine. Before I left the lot, I looked at the oil level myself and it was low. So I had to buy a quart of oil and had the service rep top it off.On another visit, I paid $80 to have their technician __unsuccessfully__ evaluate a problem with the engine switch. They couldnt find the problem and wanted to troubleshoot by replacing a shift component for $400. I discovered the problem was a rubber band wrapped around the stick shift.Finally, I just contacted Maita to do a diagnostic check (engine is running a bit rough) and was told it would cost $200+ just to do the diagnostic (fixed rate - no exceptions). Given that a diagnostic can take as little as a few minutes, I asked them why such an exorbitant fixed rate and they replied - were a fixed rate shop - youre paying for our expertise.In fact, I have found that Maita Mazdas expertise is a little less then expert. I understand that mistakes happen and that no shop is perfect, but my take on Maita is that their prices are way too high for less than quality service.

Review №153

2020-04-20 21:41:10

Sherry was awesome - from the first call until the end. Phenomenal customer service. We then met the GM and F&I person and they were both great as well. We have already told 2 people about you guys hoping to give you more business. Thanks for making this so easy!

Review №154

2013-12-12 14:56:07

I drove down from Reno to purchase a particular Mazda Cerified Pre-owned vehicle. Danny was my salesman and he was great! Very personable and was a straight forward guy. After the deal was done, the guys at the dealership had a lot porter and an off duty employee drive the vehicle to the Nevada border (on Sunday night!) and called a notary off hours to get the paperwork done instead of waiting until the next business day! Dont hesitate to buy a vehicle here!

Review №155

2016-12-02 17:39:04

Service manager Zach Carter went above and beyond to make my routine service visit an exceptional experience. Very thoughtful and thorough, I couldnt ask for anything better. I know Maita Mazda is my go-to dealership after this superb visit. Thanks again Zach!

Review №156

2021-08-07 23:42:02

Came in to get some parts, and the team was very professional and able to help me find the right parts.I also checked out the Miata, and again, the team was happy to help and answer my questions.Although I didn’t purchase a car, this was one of the better car dealership experiences I’ve had in the area.

Review №157

2017-11-11 17:01:24

Went into dealer with a pre-agreed quote with 0% financing. We confirmed multiple times over text and e-mail with the salesperson to ensure that the quote she was giving was including the 0% financing deal from the manufacturer. We make an appointment to work with that salesperson (A), and when we arrive, shes not available. She hands us off to another salesperson (B), who refuses to give that quote with the 0% financing, saying that quote is only available with standard financing. He brings over the original salesperson A over, and then she says yes that quote is only available with standard financing! I show salesperson A the multiple e-mails and texts that she sent me confirming the quote with 0% financing, and she said I apologize, I mustve made a mistake. The manager would not honor the quote either, even though when we were texting, she mentioned the sales manager was right there with her. They tried to brush it off as a misunderstanding or a mistake, even though they confirmed multiple times that they could do that price with 0% financing. Either salesperson A was lying to me, or she was grossly negligent in reading her potential customers requests. I wasted my afternoon driving to the dealer and talking with them. Horrible experience, and would never do business with Maita Mazda again.

Review №158

2016-07-20 02:02:00

I have my brake booster fixed here in just one short day while they have the recall completed as well. Nice customer service as always and the charge is really reasonable. My cx9 works excellent after their quality work and without any hesitation I will recommend to anyone I know.

Review №159

2014-11-19 22:06:13

With repairs totaling more than my 1998 Toyota Sienna was worth, I found myself needing to replace my vehicle in a hurry last week. A coworker recommended that I contact Daniel Espero at Maita Mazda Subaru, and I am so glad she did! Daniel found a 2006 Toyota Highlander for me with the third row of seats that I needed and that fit in my price range. He enlisted the help of Glen Berni, the general manager, to get the most out of my trade and the best possible interest rate for my loan. When it came time to sign all of the paperwork, Eric Stroud, the finance manager, explained everything very clearly and arranged some extra coverage as well. From start to finish, Daniel, Glen, and Eric made the car buying process easy and enjoyable! I highly recommend this dealership, and especially these gentlemen, to anyone looking to purchase a new car.

Review №160

2021-02-12 21:36:56

All I can say is Ask for Chito. Very personable, and no pressure. Took his time explaining all the new features on the 2021 Mazda 3. He would also take the time to answer any of my questions. Followed up with me to make sure everything was going well. A great experience!

Review №161

2019-07-09 20:55:58

Hhm!I have visited and lived in more than 10 States in the United States, and many Cities,. but my one Day visit to Sacramento that lasted 6 hours was a rude awakening for me.I was either just having a terrible Day or Sacramento has got to have the Laziest and most unfriendly population around or way up there.My first trip was to MAITA MAZDA, around 4 pm, June 25th, 2019, where I went in to negotiate retrofitting my 2016 Mazda with very bight head lamps and louder Horn because I drive a lot at night, along i-10 in company of eighteen Wheelers, and also buy batteries for my two keyless entry units.I was actually shopping to upgrade my Car and give my daughter my current one.I have always had my Navigation System updated for free anytime I walked into a Mazda dealership, no questions asked.This was UNTIL I got to MAITA MAZDA in Sacramento.These guys (a chubby white male in late 20s or early 30s with full face and full beard) told me all kinds of stories on earth, trying to convince me as to why they could not do it without a $150 stipendThey actually had this look on their faces when I approached them like I was disrupting their Vacation time where they were chilling in their Air conditioned Room before I barged in to ruin their day.This Car had a recall job done in Oregon the previous Week at Bernie Bishop Mazda where they VOLUNTARILY checked and found out my Navigation System needed updating.They replaced my blown Fuse FREE, but could not update the Nav. System that Day due to time constraints, but rather begged me to bring back the Car sometime for a FREE update.This Vehicle still has full Manufacturers Warranty front to back, 25,000 miles.A partly Asian looking young lady at the front Desk who greeted me as I entered the Door was my only bright experience at this place.Well, after this incredible encounter with unbelievable lack of business acumen and shameful customer Service at Maita Mazda, they actually lost business that would have netted them significant amount of Money and possibly the sale of a Brand New SUV.Tried to contact the Manager, he never bothered to return my call.Then, off to Walmart Tire and Battery to exchange a New Battery I bought last November that died.Attendant looked like he just murdered his entire family and did not want to be bothered, but simply pointed toward the Repair shop for me to go look for one of the Mechanics and talk to him about my Battery.Well, in Houston where I bought the Battery, the attendant would have started with profuse apologies for selling me a $100 Battery that died 6 months later, and would have had someone check it and install a Brand New Battery with a big SORRY for the inconvenience.No, not in Sacramento Walmart. No customers are allowed in Car repair areas but this lazy clown at the Desk directed me to go there and fetch my own help.I was comforted by a lady Vendor who happened to be present who looked at me and with disgust for the attendant and said, this is Sacramento, they are very lazy here, and then it dawned on me, this might explain my experience 30 minutes earlier with the wonderful Customer Service team at MAITA MAZDA.After I raised hell in fury, then one of the Mechanics was summoned, who finally tested the Battery.Wow, brand new Battery, DEAD, but we cannot replace it now, you have to come back tomorrow, from Eureka, 300 miles away.No, but thanks anyway. Brookings Oregon here I come, AGAIN.My 6 hours in Sacramento, my very first visit.

Review №162

2018-02-19 20:23:39

Had a great experience working with Jack and Gene. I had a pretty tricky situation, but they were upfront and honest about the best way to move forward. They went above and beyond to get me a great deal and make sure everything was in place. I highly recommend going here to purchase or lease a Mazda in the Sacramento area.

Review №163

2021-01-25 16:45:40

Came in a couple of weeks ago to negotiate different vehicles with Chito and was very satisfied. Chito made my visits very easy and straight forward. He is an honest man that will tell you the truth and will definitely work with you to provide the best customer service/sale possible. I came in exchanging my 2019 Mazda 3 Sedan Base and walked out with a 2020 Mazda 3 Sedan Premium! All while paying the same monthly payments! Highly recommend talking to Chito! #AskForChito!

Review №164

2018-08-16 21:13:18

Found my dream car at a dream price online on Friday, drove it home on Monday. From first email to final paperwork, a calm, effortless and positive experience with friendly, helpful sales people. Ira and Sherri are your car guardian angels.

Review №165

2018-09-14 17:52:39

LIARS.I bought my first Mazda from Maita. The experience led me to buy my next Mazda in Tracy.I was hoping I could at least use Maita for maintenance and other services. Wrong.I special ordered parts and was told it would be SEVERAL weeks before they would be in, and to be patient. After several weeks we called and were told they had not yet arrived. After several more week we called and now are told the parts came in, they called us, and then sold the parts.Now. Why would I special order parts (in a special color), call to check on them, and then ignore a call to say they have FINALLY arrived?Maita never called. Period.Now they say if we want them to order the parts again we have to come pre-pay for them.We will move forward with another vendor.LIARS.

Review №166

2019-01-28 19:25:33

Easy, no pressure. Soliv Noonan (sales) was wonderful at giving us all the information on the vehicle. Scott Ikesaki (fin manager) was incredible with our trade and getting us a excellent rate for finance. Even after having to stay late to close the deal. There was no rush to get us out the door. Solvi still went over the entire electronics of the car with us and let me know that if I had question to just come back or call and she would help me with any of it. I couldnt have ask for a better team to work with. They made this car buying experience easy and delightful. I will be recommend them to anyone.

Review №167

2014-09-16 21:15:54

Brought car in to have them check a noise coming from under the car after making an appointment for 2pm. The Service tech told me I would have to pay him $135 to look at it eventhough the car was still under warranty (< 36,000) and we have a bumper to bumper extended warranty for up to 100,000 miles we bought at the Mazda dealer.He then stated I would have to leave the car over night and so I asked for rental car and he said sure you can rent one from the Toyota dealer. I said none of this is making since and his reply was we dont know if Mazda will cover it and so we have to charge you. I said - unbelievable - this is not the service I was expecting.Got in the car and drove it to the Roseville Mazda dealer (AutoNation) - they took care of it immediately, less than 45 minutes, all covered by the initial warranty - didnt cost us a dime.I have no idea what is going on at Maita, but we wont be back.

Review №168

2020-12-30 02:55:48

Bought my first new car of choice (I’ve bought cars before but this one I got to choose my options) and Chito made the whole experience feel comfortable and effortless. He really listened to what I wanted and put in the work (I was pretty picky). Great experience #askforchito

Review №169

2022-03-04 06:19:59

I purchased a 2022 Mazda CX 5 and my sales person Chito was the best!! He was very helpful and found exactly what I wanted within my price range. Thank you Chito! My kids love our new ride!

Review №170

2021-07-13 13:50:41

Got my CX5 in October 2016. Got a fantastic car and sales staff were great. Service since then was also great. Friendly professional service writers, service techs. No problems with this vehicle at all. Cant szy enough good things about this dealership

Review №171

2018-06-05 16:02:52

When I drove up to get my car oil changed and tires rotated, a younger man greeted me and asked if I had been helped by an associate yet, I said no and he said one should be with me shortly. An associate then came out and asked how he could help me with a tone that said why are you here? Go away. I explained I was in for an oil service and tire rotation and I had an appointment. He then checked me in, never once introducing himself (Paul was his name, I only noticed because he had to type it into the computer) nor did he make me feel like I was a respected customer. When he gave me the bill to sign, it was $109, which is $40 more expensive than I was quoted on the phone when I made the appointment. When I asked about it, Paul said, I dont know why you were quoted that but its wrong and did not try to work with me to make me a happy customer. If Paul were my employee, I would be ashamed to have him work for me. It is a terrible thing that one employee can make or break a customers experience. I will not be returning to have my car serviced here.

Review №172

2017-12-22 23:34:13

Absolutely do not ever get a service plan from Mazda, unless you love headaches and paying twice.Bought an expensive service plan at another dealership thats supposed to make owning a Mazda easy. Every time I come here its a hastle. Their record keeping system is terrible: they have to look up how to find the warranty every time, and then we have to pay up front and hope they figure things out so we can get reimbursed.

Review №173

2018-11-15 00:18:46

All I have to say is Jim the Service Manager at Maita Mazda is a god sent angel ! I bought my car Mazda CX-5 (cutest car ever) from them in mid August 2018. I was involved in a car accident with no fault of my own on September 20th 2018. My car has been in the auto body shop going on 2 months the 20th of November. I know right ! I haven’t had my new car for two months, and I’ve still been making payments. The auto body shop ( not affiliated with Maita Mazda) informed me they couldn’t find a seatbelt for my model of car anywhere and the auto nation of Mazda Roseville located it but would have to be back ordered. We placed the order and We continued to get ETA from Auto nation that kept getting pushed back and back since ordering the seatbelt on October 1st. So finally I reached out to auto nation of Roseville and they were so rude and told me that it was on its way via boat from Japan where all Mazda parts for my model car come from and to expect it Friday November 9th. That day came and nothing again! So I called corporate Mazda of USA (not Maita Mazda) and after they did some research they informed me they have terrible news! The corporate parts department said that the plant in japan where Mazda gets there parts from is completely submerged under water ! And they can’t get me that seatbelt from anywhere else ! So I just have to wait it out ! Maybe a month 2 months a year they didn’t have an expected day that production will sattt up again! On top of that I have been paying to borrow a family friends car which doesn’t have a heater ! Me and my kids have been freezing every morning. My insurance company said they couldn’t provide me with a rental because at the time of the accident I had full coverage but no rental insurance. I guess you need to add that separately! So I have no choice at this point but to borrow this car. Which I am forever grateful for! So then I thought why not call the dealership where I purchase the car from and see if they can help me out someway somehow! I asked to speak with the service Manager his name is Jim, I left him a voicemail and when he returned my call I informed him of this horrific nightmare I have been dealing with for the past 2 months ! He was very caring and apologetic great customer service ! I gave him my vin # and the part # and auto body shop where my car has been sitting for the past two months. He said I will do some research and give you a call tomorrow. Well I just received that call and he found me a seatbelt for my car !! He said he found it at a dealership in the Bay Area in the USA!! Not Japan!! And he said he was having someone pickIt up today and will be dropping it off at the auto body shop tomorrow ! And they will install it and I will be able to pick up my car !!! He did all this research and purchased it picked it up all in ONE DAY! He is the definition of great customer service ! He has made the rest of our year we were so stressed out just buying this car, being involved in a accident with an uninsured motorist, not having the part anywhere in the world !! And now to me getting my baby CX-5 back! I’m literally tearing up typing . This was the most stressful situation I have ever dealt with! Now I have no reason to stress thanks to Jim the service Manager at Maita Mazda!!! 🤗🤗🤗🤗

Review №174

2021-07-18 05:06:10

Would give zero stars if I could; I bought a certified used vehicle from them, now theyre refusing to fix issues that are under warranty, and they also broke my passenger door to where it will not open when they fixed the failing door actuator. Go to Roseville or Elk Grove, save yourself the time and the resources. Their service department (especially Anthony) is inept and antagonistic.

Review №175

2019-06-21 17:54:23

Bill and Scott were so friendly and helpful throughout the process. This was such a pleasant experience. This is our 2nd Mazda and we have been so happy. Great product at a great price.

Review №176

2019-10-23 20:07:06

The manual transmission on my 2016 Miata self-destructed on 10/12/19. I brought it in to Maita on Monday morning, 10/14/19. I was told on Thursday 10/17 that it would be replaced under warranty, that the new transmission would be at the dealer on Monday 10/21, and that I would have the car back on Tuesday 10/22. Although the part arrived on time on 10/21, the work did not start until very late on 10/22, and the car was not ready at close of business that day. I was told it would be finished the morning of 10/23. It is now 1:00 PM on 10/23, I am told the car is essentially repaired, but it will take several more hours for a test drive to be completed. What about a test drive by a technician takes several more hours? I have no idea if the car is really repaired or I am just getting the run around. All I want is a straight answer and my car back . Is that too much to ask? Why cant I get a straight answer? I have purchased 3 new Miatas over the years from Maita, but this may be my last one.

Review №177

2021-09-02 01:09:29

Sherri Wicksten, the most rude dealer Ive ever met. With 720 credit score, she found a really high APR( > 10%) and when I told her that I cannot afford high interest, she asked me that why dont you buy with cash? I told her before that I dont have enough cash to buy it, so just want to shame me that Im poor? I always reply to her very polite but she keep replying in a rude manner. After I rejected her, she blamed me that I wasted her time. If you can accpet humiliation, shell be your best choice.

Review №178

2021-05-23 04:41:17

There was an issue during the sales process that made me upset. Fortunately, Sam and Solvi found a way to fix the issue and make me happy. They both made my wife and I feel valued as customers and gave us an awesome deal! Thank you for everything!

Review №179

2015-06-01 00:54:56

DO NOT TRUST THEIR QUOTES AND IF POSSIBLE DONT BUY FROM THEM. TRUST THE OTHER BAD REVIEWS THEY HAVE.*The most unscrupulous dealer I have found in the market.* They made come all the way from mountain view, said that I can pay 20,800 for a car *using cash* and then when I arrived they added 1000$s over the price because I was not ready to finance. They told that I cant avail certain discounts which they magically assumed I had. They wasted 6 hours of my time. They took 6 hours to tell me that 20,800$s was not the actual price. They thought wasting my time and effort will make me agree to the price when they finally told me the price.The stupidest and the most dishonest dealers I have encountered so far.

Review №180

2021-04-18 15:45:13

April 18, 2021I just bought a Mazda Miata MX5 RT Grand Touting from Miata Mazda at 2410 Auburn BLVD, Sacramento, CA 95821.Mr. Chito Espigadera, the sale person, provided me an outstanding service. His was totally focused on the welfare and satisfaction of the client. I was so lucky that he handled every detail of the purchase of the Miata.Tilahun YilmaDavis, CA 95616

Review №181

2019-11-06 19:05:36

One of my rare five star review. Great service experience. they now employ the Lyft service to take their customers home and return them to the dealership when the car is ready. For that alone they deserve accolades.

Review №182

2023-10-17 15:08:19

Great service crew. Taylor is the best service advisor, always looking out for the costumers. Well informed, he guided me through the process and back on the road in a reasonable time

Review №183

2021-05-10 15:41:15

My salesperson, Chito, was fantastic! I am thoroughly enjoying my certified pre-owned CX-5. The buying process was very straightforward, transparent, and stress-free. I highly recommend Maita Mazda and especially Chito.

Review №184

2020-03-31 21:22:05

Great dealership..they got me approved when I had been turned down elsewhere and left no unanswered promises. I had everything completed over the phone and online so by the time I got to the dealer all I had to do was sign and drive. Ultimately the best car buying experience I have ever had no joke!!!!

Review №185

2019-03-12 01:12:18

Okay.. buying a car suuuucks but they bent over backwards for me. I got the car I wanted and there was no push or shove about it. 50,000 mile or 5 year warenty on my 6 year old car?! Oh and I got a call this morning (next day).. they found me a better way to finance cutting my payments! We are getting another car in a month or two and we will be going back here.

Review №186

2017-05-07 18:32:28

Maita Mazda was an awful and most unimaginable experience I ever had with a Mazda dealership! I was there to feel the new 2017 Mazda 3 Grand Touring Hatchback interior only but the sale man immediately offer me the key for a test drive. I was cool with it. But after the test drive it didnt have the Dark Alloy Wheels I really want . He search their inventory and did not have matching rims to the exterior that I want. Then pursued to offer me a lower monthly payment(first from high $560monthly to low $350monthly) for the mazda 3 I just droved as he pressured me to finance it. I showed him body language that I wasnt comfortable with it even with $350 monthly(he said if its possible would I want it) because of his awkward fast pace and aggressive vibe I didnt like it. As I was about to shake his hand to say goodbye he told me to wait one moment... Offering manger after mangers talking me into buying it offers was flying everwhere in the room feeling as I was trap in a cell. Each one of them saying no pressure when all the action is intended to be lean on. They all act like I already knew I was going to buy it(definitely not from them!). Give me a break! One of the manger even said its a slow day and take this amazing like holiday offer. Really? A slow day like I even cared? Lol, I dont care what they offer me at that point. After that long day I had with them Im never healding back there ever again! I highly encourage all of you that are shopping for a Mazda please do yourself a favor, save some time, and a heache by visiting Mazda of Elk Grove as they are more of a real dealer with professional attitudes like and no pressure what so ever! With better offers Ive ever encountered. They are a legit dealer as it gets. Maita Mazda needs to take some serous notes from their others Mazda dealers.

Review №187

2014-04-15 04:54:57

Really easy going, fair and honest. I live in Newcastle so I went down to the Mazda dealer at the Roseville auto-mall first, I was getting a car for my daughter. I new exactly what I wanted, model, year, color, price. I just wanted a quick easy purchase but the sales guy at the Roseville Mazda dealer was such a jerk that I just left and drove down to the Maita Mazda on Aubrun blvd, and got the same car with less miles, saved over $1,200. on the cost, and got 2.9% on a used car!. It was so smooth and painless and the price was so good that I didnt even haggle price with them, I even bought an extended 7yr 100k mileage warranty. Dont waist your time and money with the A-holes at Roseville, drive to the Mazda dealer on Auburn and see Carter Simmons he was polite, fair and fast.

Review №188

2017-11-28 17:29:15

Edit: Im upgrading this to two stars because they were excellent in handling the issue. I got the oil changed, the engine compartment steam-cleaned, the car detailed, a loaner car for the day, and a profuse apology. But Im still concerned about long-term damage to seals and gaskets because I drove for about 300 miles with too much oil, so I dont know that I can recommend this place to others for maintenance, or that Im comfortable coming back here. I keep going back to the old, Fool me once saying.It sure is fun when the service guys dont screw the engine cap on tightly after an oil change and oil leaks all over your engine and starts smoking while youre on the freeway. And then when you go to check the oil level, you discover that the oil was way overfilled. Thanks--I needed that today!

Review №189

2018-10-27 19:23:33

Initially I was having a poor experience but after talking with the service manager Jim Gaftunik things started to improve greatly. I shared some information pertaining to some mechanical issue I was experiencing and informed them that there was a technical service bulletin regarding the issues. Jim promptly ordered the parts and kept in touch throughout the process. I was provided with a loaner which was great because I thought I was going to have to get a rental. After the issues were resolved I started experiencing same issue with front end suspension. This was to be expected as there are a lot of parts and components to a suspension so if its not one thing its another. I spoke with Jim and made an appointment to come in. I was met by Ricky Monsod who was not only knowledgeable but put everything in to terms a tech would be able to understand; best translator haha! I am still waiting for completion of service but an hopeful and grateful that everything is being taken care of in a timely manner!

Review №190

2015-05-19 20:52:48

I sold a car to Maita Mazda a couple weeks ago. During this process the other sales people and the finance manager Chuck were talking about their own customers behind their back. This was a pretty weird situation for me, a little awkward. The day after I did I remembered my sunglasses, name brand, probably $150, were in the center console. My fault for forgetting them I know, but I left at 9pm the night before, called at 9am, and somebody there had already found them and claimed them as their own.Overall a pretty bad experience with the trash talking and somebody stealing one of my personal items less than 12 hours overnight after my car got there.Go to an AutoNation dealer. Much much better.

Review №191

2021-07-27 13:54:39

My service agent Ricky always remembers me and greets me by name. They are always thoughtful in their recommendations and suggestions. Their service is timely with great communication. Customer service is top notch! Thanks you as always!

Review №192

2014-04-11 03:24:33

Visited this dealership because I saw that they were having a good sale on their CX-5s in stock. The sales person that was assisting us was good and friendly but the sales manager was rude and pushy. They did not have the color combo that we were looking for in stock and would not work with us in locating the color we wanted. We left the dealership and went and bought our new Cx-5 from Tracy Mazda and couldnt be happier. I refuse to give my money to a sales manager would was rude and disrespectful and will not recommend this dealership to anyone I know.

Review №193

2014-06-17 01:25:06

Had you asked me a month ago what I thought about Maita Mazda, I would have told you that they have good prices and are a good place to buy a car from. In fact, I did do that.I told my mother that we had a generally hassle free experience buying our 2013 Mazda CX-5 from them in December of 2012 and that it would be a good place to purchase a new Mazda 3 from. They contacted Maita via email and picked out a car. It was settled on Friday that they would be traveling down to purchase a car on Monday from them. The sales representative said no problem, well see you then. My mother traveled 5 hours from their house to Sacramento with my wife and I on the way back from visiting them. Since she knew that she was buying a car from them, paying cash even, she decided to take public transportation from my house to the dealership. Why not, it was a done deal right? When she got there two hours later, the sales staff told that they had no such car available. Huh? But she had it in writing that they were going to pick it up on Monday. Turns out the person whom my parents were in contact with was not working over the weekend and someone else there sold the car out from under them.This would have been okay, although unfortunate, if that was where the story ended; however, they decided to try the old bait and switch on her. Multiple times. They promised that they would find the same car for her. She agreed to wait. An hour passed by and nothing. She asked what was going on and instead of telling her straight up that they didnt have what she was looking for, they tried to sell her a higher trim level, more expensive version of the car she wanted. Of course, she said no. Again, they promised that they would find something for her soon. Another hour passed and still nothing. She was jerked around time and time again. Each iteration, they tried to sell her something that she didnt want.Eventually, the online sales representative whom my parents were originally in contact with offered my mother a ride back to my house. She woefully accepted, yet was still 5 hours from home. She would have to borrow one of my cars to get home and back to work. The whole process was upsetting, tiring, and highly unprofessional.Still desiring a Mazda 3, she contacted the original dealership whom they purchased their current Mazda 3 from nine years ago, Putnam Mazda in Burlingame. They could not have been more satisfied with their experience purchasing from them. A price was negotiated and the car was held for them. The staff was friendly and very easy to work with. When they showed up, the car was ready to go and they were out of there in short time.After her experience, Ill be taking my Mazda elsewhere for service.

Review №194

2021-08-27 16:43:55

The check-in and out process is quick and easy. The staff are always courteous and friendly. Maita Mazda is the only dealership where you should buy your new or pre-owned Mazda.

Review №195

2017-12-08 01:53:16

My husband and I went to the lot prepared with our lender on board and approved for the car we wanted to purchase! We informed them specifically that we already had an approved lender and we did not want to shop around because we are satisfied with our loan terms. We just need to test drive the vehicle and get a few questions answered! We figured well be in and out! Wrong they lied to us and told us to prevent fraud they needed to run our credit, I insisted that all he needed to do was comtact our credit union because this has been handled! So they said no we must run your credit per their rules. Of course they ran our credit 5 times and shopped our loan and wasted at least 4 hrs of our time, not only that they also tried to over charge us for the car! I was so upset I cried on the way home, I could not believe the blatant disregard to everything I requested! Never ever go to these swindlers!!!!

Review №196

2023-09-18 19:57:51

Ending up paying a lot more than I was quoted for service. Service staff was very kind. But would have gone somewhere else if I knew I was going to pay that much for breaks and rotors.

Review №197

2017-09-26 23:30:46

Nice salesman, I worked with Ming. I got a used Subaru Outback and it was a no-hassle experience for me and a fair price on the vehicle. Only quirk was that it took them over half an hour to wash the vehicle for me after the sale was completed.

Review №198

2023-07-26 14:26:45

Made an appointment for a 7am oil change. After arriving there promptly at 7 I proceded to wait for THREE AND A HALF HOURS. FOR AN OIL CHANGE! I even bugged them every hour or so because I thought they had forgotten me. Needless to say, I wont be back.

Review №199

2017-08-22 23:09:26

By far the worst dealership Ive been to. I talked to their online support, they stated someone will be calling that day to talk with me, didnt happen. I call them MYSELF the next day, stay on hold for 40 minutes, so I just hangup. I talked to their online support AGAIN, and they apologize and tell me someone will 100% call me that day, guess what? DIDNT HAPPEN. Someone ends up calling me 4 DAYS AFTER.... yeah no thanks, I already talked to the very professional staff at the mazda dealership in roseville and they helped me with my issue right away. Maita Mazda is VERY poorly organized and they clearly dont care about their customers. I recommend others to AVOID!! Go to the dealership in roseville, they are MUCH better and care about their customers!