Presentation on Map Reviews Nearby

Lowes Home Improvement in Menifee

4.1 (199) 30472 Haun Rd, Menifee, CA 92584, United States

Location on the map

Menifee, Riverside County, California, US

Phone: +1 951-723-1930
Site: https://lowes.com/store/CA-M...

Opening hours

Monday:6 AM–9 PM
Tuesday:6 AM–9 PM
Wednesday:6 AM–9 PM
Thursday:6 AM–9 PM
Friday:6 AM–9 PM
Saturday:6 AM–9 PM
Sunday:7 AM–8 PM

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Total reviews rating 4.1

199 Reviews for Lowes Home Improvement 2024:

Review №1

2024-04-30 18:56:14

Love this store!!!! ❤ Everyone is so friendly and helpful. Employees are never hiding and always seeking to help. 😁 My experience is always great from beginning to end!!! 😁 Always my go to store for all my DIY projects. 🤩 I never hesitate to ask for help I always receive great feedback and very knowledgeable. 🤩 Thank you! Oh and cashiers are the BEST!!🤩

Review №2

2024-05-25 20:52:30

I went to Lowe’s to purchase a fridge that I needed same day. Asked an older lady for some help I think her name was Stephanie. She told me “it will take her a couple minutes to look it up because she has to go through every fridge” I told her it was ok I’ll wait for her to do that. She continued to assist multiple Caucasian customers. A total of 3 couples. I was getting so frustrated because I was there first but I felt like I was being ignored for being colored. But then Glenn asked if I needed some help and he did everything I need so quickly and it did not take him long at all to look up the fridges that were available. He had us in and out within 10 minutes. My experience was awful due to the older representative Stephanie. But Glenn made everything so much better. He’s the reason I’ll be back to this store.

Review №3

2024-02-11 22:59:44

I would like to say that it was a very enjoyable time coming in at Old dark 30 in the morning. The store was clean aisles were clear and customer service agents were out there to help you. The pictures were approved by point. Perla, was the first face that I saw when coming into the store at 6:02 a.m. she greeted me and asked if there was anything that she could help me with, and of course there was it was a great transaction to see that even this early in the morning there are people like Perla that were on the ball and had things going. I thought Id be able to catch a customer service agent off guard since it was so early in the morning but I was wrong she was on point she was professional and she kept the conversation going to get what I needed back into my account or what I preferred was a merchant gift card from Lowes Menifee. She was able to do that with a quickness. Which made my day go a whole heck of a lot more since it just started at 4:00 and Im already at Lowes by 6:00 a.m. . The store was clean as you can see by the pictures the people were happy to be there. At this time Perla is going to go on some needed vacation I am sorry I will not see her for a while but shes been at the store since James T Davis has been there and she is one of the lucky finds that he had working in that store prior to him getting there. The whole thing is to put together a team that works and performs at high levels all the time always remember to put in the customer service first but still remembering that they represent Lowes corporation Lowes Menifee store. I cant wait till you get back and again I wish you the very best and thank you again for making my day.Outstanding customer service was able to get everything I needed when I got there places clean people have masks on keeping the social distance when they but theyre always people there to help you get what you need. It seems a day taking the extra effort to try to make sure that you get what you need and a timely matter and able to get you a good price remember that price matching at the store is available. And unlike Home Depot here you get a military discount on everything including the wood.

Review №4

2024-06-18 11:55:06

Go to Home Depot instead. I bought an incorrect $8 outlet and wanted to exchange it for a $28 one. I had a clearly legible receipt on my phone which is apparently not enough. They want a paper receipt. Wouldnt give me store credit either even though I wanted to purchase the more expensive one. And the lady at the exchange counter had a major attitude problem. This was the last time shopping here.

Review №5

2024-06-02 16:50:38

They had some lovely toilets especially the bidets that are seat warmers. I was inclined to get it my sister was not, there was a gentleman that was a Marine corps veteran that was lively and we talked to him frequently as we saw him frequently throughout the store. Then when we got out to the street the gentleman got out of his car because he was in front of us and he was waving and laughing and made us laugh so much cuz he said fancy seeing you here or something like that. So he gets back in his car and I start looking at the back of his car and realized hes a US Marine veteran and I told him that I was a hospital corpsman in the Navy and he said a corpsman saved his life in Vietnam. I love it when a plan comes together. 💜🫶🏾🙏🏾🫰🏾

Review №6

2024-04-06 18:39:56

Want to give a shout out for a great employee. Anny Carey who works in flooring at the Menifee, Lowe’s was so friendly, helpful, and informative when we shopped for bedroom carpeting. The day I came in to order the carpeting, I became a little sick and lightheaded. Anny found a chair for me and let me take all the time I needed to order and sign the paperwork. She went even farther by giving me her cell number and having me promise I’d call her to be sure I got home safely. Such a gem!

Review №7

2024-05-17 21:10:19

We love having the ability to get construction items to use for DYI projects. What would be nice is if you didnt have to track down a person in order to find the location of an item. They have handhelds that will tell them what aisle something is on and whether or not its in stock. Why not have a kiosk to be used by customers that would do the same thing.

Review №8

2021-07-14 19:09:57

We always love bring in our dog Buddha to any store that allows it, thankfully one of my favorites does! We have never had any problems with anyone being rude about him being with us, we always tend to make new friends and he is able to be trained socially! He loves helping me pick out plants for our garden this is his most recent pick (chamomile)

Review №9

2024-06-09 21:22:49

Im giving 2 reviews in one! Im making customers aware of the horrible customer service experience I received from self checkout from Daniela. My husband is a 100% Navy Veteran and the system prompted him to scan his DL to receive the military discount, he was having an issue so I asked for assistance. Daniela was of assistance, she actually rolled her eyes and walked off leaving us helpless and not understanding how to proceed to pay for our items.Thankfully Sadie super hero, over the to in customer service came in and saved the day💕🌸💥🌹❤️⭐️⭐️⭐️⭐️⭐️ . Sadie helped scan the DL and made the situation friendly, Sadie helped complete the transaction smoothly and made us feel very welcome ❤️🤗💣💕💥🤗🤗⭐️⭐️⭐️⭐️⭐️. Thank you Sadie your kinds and professionalism is greatly appreciated 🙏💥💥🤗💕❤️🌸 Daniela perhaps need to be retrained in customer service and represent your company Lowe’s in a positive manner.☹️ Sadie is your True Rockstar ⭐️⭐️⭐️⭐️⭐️💥🙏🤗💕🌹🔥🔥😂😂🌸🌹

Review №10

2024-04-27 03:16:22

I went to Lowes to buy some chainsaw oil. I was unsure of what kind. I was immediately helped by this very nice girl. She showed me where it was and told me the best one to buy. Very helpful! 😃😃

Review №11

2022-05-17 21:50:41

Mari/Mariela, the sales specialist is awesome! I got a really good amount of discount on all the items that we bought for a home improvement. We bought some paints, lumber, strip nailsWith everything costing an arm and a leg, a big discount helps tremendously. She offered the business account which you can get even if you dont really have a business. Since I am very particular on my credit and not wanting to open the business credit card, I still got the big discount by joining the program they have without running my credit. She even offered me a cold water while waiting. The other staff seemed really nice and liking their jobs. People who are willingto throw a smile your way when you enter the place says a lot about how the company is taking care of them and management. Kudos to all of you, keep smiling, and providing excellent customer service. The world needs more people that are happy at their jobs.

Review №12

2024-02-15 00:06:27

I was at Lowe’s Menifee on Monday, Feb 12th in the outdoor garden area. I needed a couple of xl terra cota pots and didn’t really think my shopping trip through. The pots were way too heavy for me. I couldn’t even unstack them, they are so heavy. My thanks and great review are directed specifically to Nate. He came to help. These types of pots are not packaged well for shipping and are often scratched. Long story short he went through their entire stock and even those in the back of the display and pulled the best two. He loaded them on to a push cart, wheeled them to the register and applied a discount. While I was being rung up, he waited until I was done then loaded them into my car! He was very courteous, friendly, professional and helpful! He really went above and beyond! Kudos to Nate - Lowe’s is lucky to have such a great employee! Thanks Nate!

Review №13

2023-12-15 23:49:14

My wife and I were interested in purchasing blinds for our new home. Sharon was the rep who assisted us. She helped us choose shades and the colors, Sharon answered all our questions and concerns. She was very patient and we didnt feel rushed to choose. She was great! Awesome customer service skills too!Also, I want to thank Diane who helped us with a service call of our Washer and Dryer hook up. She was friendly, very helpful & accommodating in coordinating the appointment time for the set up. Thank you Sharon & Diane!

Review №14

2023-11-05 19:53:30

So sorry I have to edit my 5 stars to ONE.I have a service dog and was with a group of service dogs. There were 9 of us. We were walking and shopping. All the dogs are well trained and behaved well. Most of the group are veterans.Lowes talks a good game. Veteran parking. 10% discount for vets etc.Today we were asked to leave. This is bad business and also ILLEGAL!!!

Review №15

2024-06-21 01:41:00

Since Lowes prefers to be the ATT equivalent of customer service calls (40+ minutes to speak with anyone from customer service), Ill be moving my years of shopping with them to home depot instead.

Review №16

2024-01-22 20:19:51

Whoever Lowes uses for their delivery service of appliances is horrible! They are also lazy. They do not make an effort to find an address (they had my address) Twice the delivery people had me come to the address at 8 PM to deliver appliances only to say they could not find my address which is ridiculous! It is not hard to find. When I called to find out why they never came the store said they called me. That was a blatant lie! they never called me. They could’ve also text me and never tried. They just did not deliver my appliances twice and left me sitting there wasting my time for nothing. This is unprofessional of Lowe’s.You need a new delivery service Lowe’s. Whoever these people are they are lazy.

Review №17

2023-07-04 15:16:12

Love taking my dog to this Lowe’s! The staff know me and my dog when we train there. They’re super respectful and understanding that my dog is afraid of people. They keep their distance or even try and help me train when I ask them to! Always had good experiences with the staff 😊

Review №18

2023-12-09 05:53:48

Self checkout while convenient has really taken the shopping experience and changed it for me. The ladies at the registers were always nice to talk with and friendly. Their customer service staff still does as much as they are allowed to help with for sure.

Review №19

2024-05-04 05:37:03

Clean, always stocked (but still somehow always lacking one or more parts to get the job done) and the staff are knowledgeable and cool.

Review №20

2024-04-16 21:35:40

Julie the head cashier is AWESOME. I have been trying to exchange 3 shovels I had purchased from Lowes for about 4 years now. The handles bent when I used them. The are Kobalt brand and even had the factory sticker still on the shovel head. I always got the run around when I took them in. I saw Julie today for a different transaction and I asked her why I was given such a hard time, she replied bring them to her and as long as she can visibly see the are Kobalt brand she would exchange them for me. Thank you Julie, you are AWESOMEI am in the process of remodeling my bedroom, bathroom and office. I have been in to Lowes multiple times recently and have had awesome help from Travis, Alex and Ronnie. All have been very knowledgeable.Went to Lowes in Murrieta to see Julie again because at another store they told me I couldnt get the appliances I was looking for because they were out of stock and would not honor the sale price when they get more.Again Julie took care of us, she is AWESOMEAmended on April 16, 2023Julie has transferred to another store. Most of the service is good at the Menifee however there are some employees that just dont care or seem to want to help

Review №21

2023-12-30 02:31:48

The service was so rude!!! One Lowes employee was following me like I was a criminal when I was trying to find a blank wall plate. Then I asked another employee where the blank wall plate covers for a cable box was, and the person said, Its right in front of you with an attitude. What was in front of me was a switch plate cover in the box. He said that I had to pull out the box, and I started pulling the box, and the blank wall plate was under the light switch plate. I never had this kind of rude service in my life. Maybe they were rude because it was 2 days after Christmas, but thats not my fault.Update: Thank You Lowes of Menifee for your reply. I appreciate it. I will give you another chance. I dont know what happened this night. It was a bad night I guess. Previously, I have not had service like this. I was shocked at the service because that never happened to me at Menifee or any Lowes Hardware in the past.

Review №22

2024-05-20 08:35:00

Lowes - local and convenient. Usually have what Im looking for and am able to use my military discount.

Review №23

2024-01-02 02:17:02

Horrible customer service. Since I only wanted one sheet of MDF they would not get it down from up high in the rafters. They had the product wouldnt sell me one. Lazy fake excuse given. Like I believed his lie. He Said they didnt have strong enough straps to restrap pallet. They had none on display! Why would they need to put away? All I heard was Im too lazy to get it down because youre only buying one sheet. Thats what his actions told me. Never shopping at Lowes again. Will stick with Home Depot

Review №24

2024-07-05 12:48:52

Always find what we are looking for. Nice customers service.

Review №25

2024-06-01 06:42:11

Always easy and helpful employees even a few had me laughing with there jokes.

Review №26

2019-09-29 06:16:36

My favorite lowes. But lately all the employees do is push shopping carts in the isle ahead of you and walk away blocking your path. Seriously it started being annoying and then darn right frustrating. After they drop the shopping cart in your path they talk to a coworker while watching you attempt to navigate the carts. I counted 38 carts in the way that employees left. Kind of explains why there was hardly any carts for customers.Update. I gave them 2 extra stars because of a employee. The Gentleman named Larry went ABOVE and Beyond to help me find something I needed. Thing was I had a very hard time describing what I was and had no clue what it was called. I was a complete buffoon and he took the time to figure out what I needed and helped me locating it. Larry is awesome. On a side note, they still have yet to fix the shopping cart problem and half the isles were blocked with random put backs.

Review №27

2023-11-07 21:06:43

I have always had great customer service with Lowe’s in Menifee. That being said, however, today I walked in to customer service to ask a quick question, and I was totally ignored by not one or two, but by five employees behind the counter, one was on the phone, the other four we’re either talking to each other or walking around with their hands in their pockets. I said excuse me, no one said anything so I raised my hand and said excuse me, I have a quick question. The young man on the phone told me in a somewhat loud voice that he’d be with me in a minute, at least acknowledging me, while the others continued to walk around as if I were invisible. I’m quite disappointed, I left and will shop today at another store.

Review №28

2023-11-27 19:08:31

This store is super annoying I came in for a Christmas stitch inflatable at least 7 times to see if they had been back in stock for my daughter because the saleswoman and manager Ivin refused to sell me the display until Dec 1st one even though they were not coming back in stock. I kept trying to purchase it different days hoping they would sell it to me and they always Said not till Dec 1. I called Nov 27 and they had already sold it. My daughter us going to be so sad. Horrible customer service and customer satisfaction. Im never coming to this lowes again. During Christmas time when people are suppose to do nice things.

Review №29

2023-08-25 13:47:09

I would walk this store every morning before starting my day. All the staff knew I was remodeling my home and would only buy what’s needed or on clearance. The staff here handles situations that good people shouldn’t have to face at work. Growing up in this town in the 90s as a little black girl. I see all the progress this town has made. By no means would I sit by as rude customers try to call these kind people racist. Yell at the them. Or curse them out. All those I could identify so many people. And I had lovely chats with almost all of them. The ones who leave a last impact on my life are Glenn W. His smile, his friendly demeanor and educational advice. Is almost like everyone father. Or the father we all needed. Next is the store manager rose. Or (Rosa) kind yet firm . Those two are a power house and could run any Lowe’s to success . Making a community stop.

Review №30

2023-07-15 07:52:40

Had a wonderful experience here. We were that person. The last customer, 5 minutes before closing to make a last minute purchase such as a washer and dryer. 😬 I know. But ours broke just a few hours before. The employees there were so great. They were patient. Helpful and got everything we needed really fast. Helped us load it into our truck, even had an issue at the register, so polite all the way thru! Everything you could think of... happened to us there. But they Stayed very professional and didnt give us any issues due to us being the last sale of the night. 10 stars for me. Thank you Lowes!

Review №31

2024-06-23 05:40:35

Slow service. Waited 24 minutes to get a wheelbarrow unlocked that I had already paid for.

Review №32

2023-11-19 03:35:40

Staff helpful when they seen me looking for something in every isle a nice woman asked me if I needed help and even when I gave up and went in line here comes this beautiful sales lady with exactly what I needed. Great service.

Review №33

2024-03-27 00:46:48

The people were very helpful would recommend it for everyone who is planning on redoing the home or yard.

Review №34

2018-10-06 18:48:27

Upon entering you immediately feel overwhelmed. There is no one to great you and yet you get that sensation that you are being watched.So many workers but no one made any eye contact or even said hello.We even were interested in getting our kitchen remodeled, but couldn’t find anyone to help. After walking around the remodel section we saw people in the back on their phones sitting behind desks which appeared them to be busy. I thought to myself, well I shouldn’t bother them.We found what we needed, and left. At least the cashier was friendly and attentive. If not for the good prices I could of happily left without buying anything.

Review №35

2023-12-22 05:32:23

Jesse was an amazing help today getting our Christmas tree. Best costumer service I’ve ever had at Lowe’s!

Review №36

2023-08-29 07:26:36

I can honestly say that after my experience today that the Lowes Menifee store will now be my regular Home Improvement store. I went there to buy a clothes dryer. The customer ahead of me remarked to me as he was leaving that the Appliance Sales Specialist, Glenn White, knows everything. Well, that customer was absolutely right. Glenn answered all my questions regarding the clothes dryer I selected, and he was so efficient in completing my purchase. Afterwards, I took a chance of showing Glenn some photos of some light fixtures in my home that I wanted to replace the light bulbs with better and brighter lighting. Well, Glenn not only went out of his way to assist me with that, but he was right on target with the seven boxes of replacement lights he recommended because they worked out perfectly in my home! Also, when I had reached the self-check out stand to purchase the light bulbs, the sales associate there greeted me with a smile, and she even assisted me in completing my purchase. It was so refreshing that this store made me feel like a valued customer.

Review №37

2024-02-24 20:58:59

Seriously? Now they have solar sales people wandering around the store interrupting me? Cant get away from these people. Redic. And they hide their co name under a vendor vest. Hate this

Review №38

2019-11-10 03:39:15

I had a bad experience there yesterday. One of the employees walked up on me and asked if I needed any help. I got half way through my question when some friend of his said hello and he just walked away. So disappointed. I went to Home Depot the next morning and found exactly what I was looking for. Still gave them three stars because when I know what Im looking for I walk right in and get it.

Review №39

2024-02-20 11:23:43

Loved it and visited the garden department for soil but $100 later you know what happens! Lol

Review №40

2024-06-02 19:30:58

Love it here but they never pickup the phone to help.

Review №41

2023-05-31 13:49:36

Ive been to quite a few Lowes over the years. This was my first in California. Just driving in posed a challenge as where we parked, there was a small planter made of concrete that was very low to the ground. But there was no tree or shrub in it. So it kind of blended in. The person driving the vehicle might have hit this had I not pointed it out when they were parking. They said that they didnt see it as they were looking at bigger items and might have hit it. The tire marks on the curb looking edge of this planter had tire marks indicating that it had indeed collected another possible victim.The store itself seemed fairly clean and organized. Although my biggest gripe would be that the signage was terrible. We had to walk down the isles to see what was in each isle, as you couldnt see the isle signs unless in front of them. Although this was kind of a pain, it was not the end of the world either. All in all, this was a decent Lowes. It had the small items we needed. We were in and out in pretty quick succession.

Review №42

2024-02-21 04:29:57

Didnt buy anything. Only looked at selection of lighting, sinks and flooring for future DIY projects for our home.

Review №43

2024-04-21 17:16:33

And Im excited about new Home Depot at Clinton Keith too.

Review №44

2024-06-05 16:01:22

Love this store they have everything especially everything that Home Depot doesnt

Review №45

2023-11-07 20:49:47

Does anyone work here? Every time I go, regardlessly of the time of day there are barely any employees. As a result, pick up times are elongated and lines at the CA counter can get quite backed up. Lowes self checkout is a joke and theres almost no one available to ask product questions or get help. Lame store.

Review №46

2023-10-27 22:27:06

Every time I stop in this store, I can never find anybody that works to help me out. This time nobody came to the wood cutting station, even after they called on the intercom. Complete waste of my time. Save yourself the hassle and just go to HOME DEPOT. They are much more knowledgeable and actually there to help you

Review №47

2023-10-03 23:36:38

I was shopping for over an hour and no employee spoke to me, it was probably everyones starting shift. And out of a blue this man name Jordan( he was by the paint department )offered to help me👏, because of him Im leaving a 5 star review, being a woman Alone in Lowes is a new experience but that touched my soft spot . Thank you Jordan! U could move up! A+ Customer Service.

Review №48

2019-06-13 03:34:19

Mr White in appliances was so nice! He answered all of our questions about all the different new additions to a stove, other than to cook your food. Theres so many variations. Also, pay attention to your appliance handles when choosing your appliance suite, who knew? GLENN DID! Thanks Glenn! Its already installed!

Review №49

2020-09-29 21:02:08

Bad carpet installation! They use the same installer for the past 10+ years and their installer does not power stretch. They use knee kickers and a year after install (just outside of my warranty from Lowe’s) it started showing signs of loosening. I called the actual installer and they refused to do anything. I even agreed to pay them to fix and they never called me back after I made several attempts.

Review №50

2023-12-24 05:50:11

The staff is always friendly and helpful, cant complain about this Lowes location. Ive been shopping here since it opened.

Review №51

2022-12-24 17:28:53

Our experience with Lowe’s has been an absolute nightmare. The fridge came fine, no complaints. But the stove didn’t fit which isn’t their fault but they told me they would call me working 24 hours to process my refund and no one ever called me. I had to call 5 times before someone actually helped me with my refund. Then the washer and dryer were going to be delivered and when the guy showed up he said the washer was backordered (no one told us before) and the dryer he brought was dented so we had to send it back. Again, I called 6 times to find the status of our washer and everyone was so rude and gave us no info. Oh and when the dryer was delivered, they caused severe damage to my newly painted walls… I have now taken my business to Home Depot and Best Buy. I will never buy anything from Lowe’s again. Truly the worst experience for first time homeowners. Do better. Oh and no one has tried to make it better, they just keep escalating my case and no one actually helps. Terrible company.

Review №52

2023-12-03 05:37:22

Not all Lowes are created equal. This one however is always well stocked and clean. As soon as wel walked in we were treated with a smile. The store is huge and finding a specific thing right away can be overwhelming. I got excellent help from the person I asked it from. I got my items and a couple other things I did not need and was on my way in minutes. Good job Lowes.With all the theft and people walking out with product, it is getting harder to find help when you actually need something.Got some keys made and they were fast.Crowded with unsold inventory. Sales must really be down.

Review №53

2023-08-28 04:42:55

My parents purchased a washer/dryer set with pedestals to make it easier for Mom to access them. When the fixtures arrived, the pedestals were damaged beyond repair. The installer told them the washer/dryer couldnt be installed without the pedestals, loaded up their old machines, and left. I knew the fixtures could have been installed. My parents just moved and desperately needed to do laundry.I went to the store, while visiting on Mothers day, to see if I could expedite replacing the pedestals and/or schedule another install team to install the washer dryer until the new pedestals arrived. The woman working in the appliance department was very helpful. The following day it was taken care of and Mom was doing laundry. Thank You Lowes for excellent in-store customer service.Update 8/27/23:My parents recieved 1 pedestal in acceptable condition. They are still waiting for the dryer pedestal. I have no idea what the problem is, or who really is at fault, but they have had four other pedestals delivered that were damaged beyond repair... 4!!!Um hellooooo!!!Lowe’s corporation should be embarrassed. But it’s obvious they really don’t give a $&@! They just pass the buck on to the third party delivery company. Typical corporate lies to protect the company. At this point, I don’t think there is a single thing they can do to make this right.Now, Lowe’s is no longer providing my Mom with updates. We are starting to become a little bit disgruntled having purchased appliances from Lowe’s. Perhaps think twice if you are shopping here as it could happen to you too.They bought an awesome Samsung Bespoke fridge too, but not from Blowe’s😝

Review №54

2019-11-12 21:41:06

This Lowes has Veteran parking up front! The staff are helpful and the store is clean. They have great products and a beautiful garden center.

Review №55

2023-07-10 00:06:11

First time ever inside this location. Very clean and organized store. My only two issues were; no employees around to ask for help, and some items had no tag or barcode with the price. Didnt stay long because I didnt find any help.

Review №56

2023-04-11 08:18:42

This is on behalf of my Mother.This happened around 4-5pm, on 2-9-23, a rude cashier, attending the register next to the restrooms.Caucasian Woman, about 52, in her 50s-60s, refused to attend my handicap, Mother and Stepfather, attended the guy in front of them, but sent them to the self cash, which they have difficulty using.My Mom is 70, has knee problems, uses a kane which was in the shopping car at the moment, stepfather 76 has amputated legs, used an electric shopping cart.Another occasion my Mom also had an incident in the Summer where she was in line paying, in the gardening section and asked for a bigger sack of Potting Mix, she got my Mom out of the line and sent her to look for it and get it, because the Guy working there didnt know where they where, my Mom upset didnt want to go back to that cashier, thanked the cashier she went to pay for her kindness, the rude cashier asked the 1 that attended my Mom what she told her, the cashier was laughing and talking about my Mom with the other cashier.They have been going there 6 yrs, and she wasnt going to complain, but its the 2nd time.Your staff needs to be more attentive with the handicap and the elderly!They work in an area where Senior Citizens live!!!UPDATE: My parents recently shopped here again, and received much better service.Ill give them A for effort, and change my 1 Star 🌟 review to a higher one.Keep up the good work!

Review №57

2023-08-08 22:18:11

Georgia from the blinds department helped me immensely! Walked me around the store to help me find what I wanted. Didnt pass the buck onto the next associate. Didnt tell me it wasnt her department. Five stars!!

Review №58

2021-04-22 15:40:15

Had Loctite, but not the small star key set. But did recommend to try an auto parts store. I was able to buy it there.

Review №59

2023-02-22 18:43:50

Colette was extremely helpful. She was able to get me a new fridge, washer and dryer. She was able to find me something within my price range and did everything possible to ensure I got the best deals.

Review №60

2023-09-25 22:52:37

I dont go to home improvement stores a lot but I was very happy with the service there. Employees are very courteous and helpful and the store was very clean and organized. Thank you!

Review №61

2023-08-19 02:13:12

Update: management has turned this Lowes around! I had to go get some supplies and it was well run and stocked. Good job Lowes!Original review:This Lowes feels awkward. Asking where items are is about the extent of where the good service ends. It feels very judgemental in this Lowes. Have a return? Better be able to deal with harshly asked questions as to why youre returning it followed by awkward silence. Have an online order? Stand in line with the returns. Want help picking out window treatments? Better off buying several options and figuring it out on your own because theyre too busy to help you. (Which is why we had returns today.) Ive been here several times now and Im going to avoid it whenever possible and drive further to the Home Depot 7 miles away.

Review №62

2023-02-26 23:58:54

Worst customer service in appliance dept.I placed an order for washer / dryer on Feb 25 and they told me that it is readily available and will be delivered the next day Feb 26 so I’ve waited for hours but no show, no calls . I called and was on hold for 45 mins and finally get hold of a guy name Glenn and promised to call me back . It is now Sunday evening and no phone calls from anyone .Very disappointed.

Review №63

2020-11-23 20:29:56

Usually hard to find anyone to help towards the back of the store. Hard to find appliances in stock during the pandemic due to shipping issues.

Review №64

2023-08-12 17:57:15

Bozoville. They only have 1 .025 mild steel welding wire and it was a returned roll with 2/3 left. They want full price for it and when I pointed it out, they still said full price. Half the people that work there know absolutely nothing about what Lowes sells.

Review №65

2023-12-31 00:47:47

Came here to buy our Christmas tree and they are very reasonably priced.

Review №66

2024-04-01 07:15:16

Anaizing service!!!!Best location 👌 ever

Review №67

2023-05-13 20:25:27

Lowes Install will con you!!!! do not buy any install with them!!! I bought my shed in November of 2022. I was promised it would be done before Christmas. huge lie!!! install didnt start until December 27th. the guy they sent was a con artist!! he took $2,400 from me. promised to poor concrete (as he said I needed it and it was a better option and to stick with him the expert) this guy not only messed up the concrete but never finished the shed and messed it up. nothing completed. he told Lowes he finished when he never did. Lowes refused to refund me and forced us to get the shed built anyways through them. this didnt happen until April 2023!! I also had to pay $1,900 more to fix the concrete. The Lowes contractor gave the worst advise and should have never told us he was the expert and that we needed to do concrete ! The shed that was built has a floor that is not secure! they didnt even secure it and I connect it to the concrete! the service and experience is terrible!!!!! they con you to buy and make a promise to build at a time that doesnt happen! They allow com artist to come to your home, they wont refund you even when they screwed up. and you end up spending more money to fix the issues!! it May 2023 and my shed is still not correct! DO NOT TRUST LOWES TO HELP YOU ON PROJECTS.

Review №68

2024-02-27 19:43:07

Alright, the truth is.... Lowes is closer then Home Depot, guess were lazy... but none the less Lowes is cool.. well still shop there... some old habits are hard to break.. went again

Review №69

2022-04-28 00:20:41

I went to get some new knobs for my shower. I had someone help me and I ended up with the wrong ones. I own 50% of that because I didnt really know what yo look for or what questions to ask. I think a manager helped me because when he asked if I needed help I noticed he glanced over to the department cashier area I imagine to see why nobody had helped me yet. Im a retail manager as well so I picked up on that but I could have been wrong. Either way I left with the wrong stuff. He did his best with the info I gave him. The store was neat and orderly

Review №70

2022-06-28 18:27:36

I shop at this Lowes store on a regular basis and generally experience good service. Unfortunately today and two previous times I have attempted to get information about replacement windows. On all three visits I went to the desk near where the windows are and found it unmanned so I rang the bell that you press to request help. The first time I waited for nearly 15 minutes and then left. The 2nd time I went to find someone who was kind enough to walk over with me to help find someone only to find that the individual who was supposed to be there was temporarily unavailable and it would be about 20 - 30 minutes before he returned. Today I walked in at about 9:30 AM only to find no one at the customer service desk again. Another Lowes employee was walking by so I asked if he could call the person who could help me. He was kind enough to do so and the individual answered which to me acknowledged that he knew someone was waiting. twenty minutes later the same employee walked by again and asked if I had been helped. I told him that no one had responded to his call. I thanked him and told him that I would come back another time and left. I understand that most retailers are shorthanded but A person can only wait so long to spend $15K - $20K when there is no one to help.

Review №71

2023-12-10 21:04:03

Carrie was amazing and helped us out with all our home improvement needs.

Review №72

2020-05-22 19:43:49

Okay. The lines were a little slow. Self checkout even slower. Product availability was pretty good. Veteran discount still not available to me in this store. Ace is my number one choice. They actually reward me for being a customer. Coupons added up more than the discount Lowes offers me. Also Ace will order anything I need.

Review №73

2022-10-13 21:12:53

Had an awesome experience, I went to buy a new ice maker and the employee Glenn was a great help. He was extremely knowledgeable and helped us find exactly what we needed. A quick and painless trip!

Review №74

2022-04-27 09:27:09

Your Menifee location employs a rude, unprofessional and disrespectful staff. Your Manager there that I dealt with, middle aged Hispanic female, was just as rude and impolite as her subordinates.I had to return a can of Flex seal that I bought there within the last 60 days because it was missing the button on the can. Additionally, I ended up with the wrong trimmer string because it was misplaced on the shelf. These were the two items I sought store credit or exchange for and I also needed to purchase propane via exchange.When I arrived at your store, I walked in to the foyer to ask where I should place the empty bottle of propane but before I can ask, a young, Hispanic male rudely chastised me for bringing it into the store and told me I had to take it to the clear opposite end of the store. I didnt appreciate his tone and told him that I had to do a return/exchange and that I didnt appreciate his tone and that I wasnt going to walk clear to the other side of the store then walk back to do the transactions. He then instructed me to place it outside the doors I had just walked through closest to the exchange desk.While doing my transaction, he was unfriendly. He gave me a gift card for $29 and then I proceded to get trimming line. When I got in line, I saw the self serve kiosk and asked the employee there if I could also get propane there. She said yes and attempted to do my transaction for me but after repeated attempts, it was unsuccessful. She then instructed me to get in line with everyone else and get it done at the register. By this time, I had already been there 25 minutes or so.The cashier botched my transaction somehow. The credit was never applied and she was trying to charge me $45 for a propane tank and Craftsman trimming line. The $29 gift card was never applied. However, somehow she erased the gift card balance in the process. She became stressed and unable to do her job. Feeling bad for her, I told her that I would pay the $45 and we could deal with the gift card situation after. She rang me up, I paid the $45+ and she simply sent me back over to the returns desk. Not calling ahead, not walking me over to explain... Nothing!At the returns desk, there was a tall, large, young African American female with a mask. Between the mask and the plexiglass, I couldnt even understand what she was saying. However, she was incapable of correcting the error and told me I had to wait for a supervisor. By this time, 45+ minutes had passed.The supervisor showed up after 10+ minutes and never said a word to me. Finally, she asked for the card I used and after several minutes, put $29 back on my card, supposedly. No sorry, no thank you for your patience, sorry for the inconvenience... NOTHING.I then told her that I still needed the propane. She then sent me to the far exit where the propane was and told me that someone would be there to get me a tank. After 10 minutes of waiting, I had had enough and went back into the store and immediately saw her. I told her Id been there an hour and I wasnt going to wait anymore (I was already 10 minutes late for a Little League Baseball meeting at my home). Still impolite and unapologetic, she gave me my propane and acted as if I was bothering her as a paying customer.I can honestly say that this store was appalling with their customer service. It was clear to me that it seems to be okay for them to act in this manner and theres probably no repurcussion to correct them. Rude and disrespectful employees there that made me stay 45-50 minutes longer than I should have and didnt think anything was wrong with that.You have serious issues at this location and it makes me want to take my business to your competitor.I have all my receipts and can provide more detailed information if your organization is even the least bit interested, which I seriously doubt.

Review №75

2022-04-05 14:47:05

Just like any other Lowes but what this store side apart from all other Lowes is the customer service. Every time I visit them, they greet me and ask for assistance even if they are very busy. If they sees you lost, they will make sure to ask you if you need help. I buy almost everything from here for the house. Thank you Lowes for hiring amazing employees.

Review №76

2023-03-24 23:59:14

While trying to find glass shades for my chandlier, Debi Lewis went out of her way to help me find 2 more that the Menifee store didnt have. She directed me to the Murrieta store and I they held it for me until I came to pick them up. Great customer service!

Review №77

2023-07-22 00:16:51

I love this store people always courteous for the most part and helpful too. They just need a few more employees!

Review №78

2023-03-07 05:34:25

NEVER NEVER buy appliances from Lowes. I bought a washing machine that was delivered last Friday (7 days ago) and have called and complained about it twice this past week to be given ideas to try before returning it and then a number to call of which I waited over an hour to be told that I only had 48 hours to report a problem and now I need to deal with Whirlpool. Terrible CS! EDIT-Lowes contacted me after this review and a complaint I made and did have a replacement issued.

Review №79

2024-04-11 18:47:02

Cashier needs to be more friendly and knowledgeable.

Review №80

2024-04-21 01:01:42

Wow!! I went to the paint department to grab a couple of samples. Exterior samples were 5.95 for a half pint Interior samples were 4.95. I wanted 4 samples and the paint people were so nice. Also I needed contractor trash bags a combination lock for my kid and air filters. The paint department either knew which aisle it was on or looked it up/ took me to someone in that department of expertise. Above and beyond!!

Review №81

2023-04-05 05:18:35

Its not a restaurant, its a big box build-it center, like that other one.We got bamboo curtain to wire onto a gate, bitty red flower pot to engrave into pot shards, and a couple small 🌺 flowers.As a Veteran they give me ten percent off as well!

Review №82

2021-09-21 19:46:25

Worst Product and Service. We ordered a door in January 2021 and after many, many, many calls the door was delivered end of August 2021. The door came in wrong size (twice) third party had to cut it to fit, door is scratched all over and NOW Lowe’s does not want to fix it - Horrible customer service!!! Spoken to two employees and two managers and still no result!! As a customer why do I constantly have call and beg for some one to fix the product that I payed thousands of dollars!!! No one calls you back and nearly impossible to get hold of any of them!

Review №83

2021-04-12 01:45:58

Plenty of good parking available.Had our list mapped out by Aisle using the app so getting our items was fairly quick and easy.Not too crowded.There were long lines at the few check out stations, however, our check out person was very friendly, fast and efficient. Check out went a lot quicker than I thought it would when we got in line.

Review №84

2023-04-04 19:04:06

Tracey, the associate who works in the paint station has been super helpful and extremely knowledgeable when I had so many questions in regards to painting my room. He’s seriously the best!

Review №85

2021-12-18 05:03:51

This is probably one of my favorite Lowe’s. There is a lot of staff hanging around so that you are able to ask questions. They are incredibly helpful. And they move the lines along quite quickly in the store. Only one time did I go in here and they didn’t have some thing that I wanted.

Review №86

2024-03-07 02:23:45

Have a good selection of home improvement items.

Review №87

2020-08-25 22:05:48

I wanted to make you all aware of the experience I had a the Menifee, CA lowes. I went in looking to see the washer and dryer I had just purchased online, and to also look at refrigerators which I also ended up purchasing online. Well I went down the aisle minding my own business and found the washer and dryer I ordered. I was pleased to see they looked nice. Del, the appliance person walked up to see what I was looking at. Mind you, I am in the process of completely redoing my entire condo and had already purchase thousands and lowes and was about to spend thousands more. I told him I already purchased online and he said, oh you should NOT Have done that. When I asked him why, he said because I would NEVER get my appliances and that they dont have any stock. I let him know that you could tell what was out of stock and I ordered units that were in stock. He said no, no you wont get them. They dont have accurate counts and it might be months before I actually get them and I should have gotten them in store. I asked him about refrigerators and he said they were out till DECEMBER. He also said I needed to get it IN STORE because online was terrible. I was already under so much stress in escrow I did not need to hear this news. But guess what? He was dead wrong. I got my washer and dryer exactly when I was supposed to and my fridge is ready for delivery. I am NOT happy about the service I received from DEL> I will not be going back to him. I will however continue to shop at LOWES because I have had nothing but good luck otherwise.

Review №88

2021-12-28 20:47:32

Called the store and checked online to confirm product availability. When I got there they didn’t have what I needed. And they must have gotten an exemption for the mask requirement because in the less than 10 minutes I was in there I saw 11 customers with no masks at all, and 3 employees with them off. Left and went to Home Depot.

Review №89

2023-02-14 16:57:35

Great staff, great selection. And its nice to go to a store and have more ways to checkout than just self checkout. One of the better lowes locations Ive been to.

Review №90

2020-11-07 19:26:09

The staff is friendly and helpful. The customer service is great.The reason they only get two stars is that too often, this store is out of stock of the item I want. Small parts are a mess and dont appear to ever get sorted out. Be careful with prices; sometimes the price sticker doesnt match the item above it.This store is closer to my house than Homer D, but I usually make the longer drive because I know theyll have what I want.

Review №91

2021-04-14 05:14:57

I had never had an experience like the one I did tonight. I went online and purchased a Maytag washing machine, the website said it had 3 available at this location. We had to bother our neighbor (after a long day of work for him and my husband) to help us pick it up and also use his truck. We picked it up, brought it home and as soon as we opened the box we noticed that the top of the washing machine was broken. I called Lowe’s and they told me to take it right back. When they got back to the store they were told that they did not have any more available and that they would be able to discount the one we had, I’m sorry but I didn’t pay close to $1000 for a new washing machine for it to be broken. They were told that the inventory online is from the morning and that they didn’t have any others. This is a LIE because when I purchased it the website showed 3 and when I checked it while they were at Lowe’s it showed 2 which means that it had been updated. They were told they could drive to the Murrieta store because they had one available. They drove all the way out there picked it up, brought it home and right as we opened the box that washing machine had a dent on it. Of course the store is now closed and i won’t be able to talk to anyone till tomorrow and now I’ll have to bother our neighbor for a second day in a row.

Review №92

2023-12-21 22:54:55

The Appliance Dept is the worst. Do not use them for ordering or installing an appliance. It will be your worst nightmare.

Review №93

2020-10-29 21:24:43

Just visited to get a Pit Boss vertical pellet smoker. None on the floor, but website said 5 in stock. Spoke with an associate and he brought me up a fully assembled unit with all packaging paperwork etc. He also helped me load it into my truck. Very helpful and friendly. In & out in about 20 minutes! Awesome! Thank you..

Review №94

2021-10-10 03:54:25

Today, every employee we spoke with was extremely helpful. We were directed to the correct aisles, given good information to our questions/problems and shown the products needed. This has not always been the case but tonight was great. When Jose said come back and see us again, I knew we would.

Review №95

2021-05-16 22:18:46

Having been gone for 13 years they have really improved their stores and services tremendously compared to their other competition who have gone way down. This is THE DIY center for all your home needs. From buying to check-out to returns everything is easy and well stocked. The best one is their customer service for assistance with any project is just way better compared to their competition.

Review №96

2022-02-27 23:43:23

Found most of what I wanted. Got help from someone in a different dept, which I knew and was not told that. I told him I get it if he wasnt sure and gave me his best guess after thinking a minute. Great and thanks! Got to the isle and saw someone from that dept, asked him, pointed me down the isle. Nope, sadly that wasnt what I was looking for. Went hunting and then thought about their website. Searched the store I was in on their site and found the isle and bay number where the mysterious item was. NOPE! They moved it and no where near by. Sadly, left without a new shed handle/lock. Already tried their competition with even less luck, if thats possible. Otherwise, Lowes is a good place to shop.

Review №97

2020-07-24 02:39:43

Horrible customer service. Ordered a washer and dryer on July 2nd. Was supposed to be delivered today. No one called me to tell me any different. I got rid of my old washer and dryer THINKING I was going to get my new ones on July 23rd. I didn’t get any call the night before so I tried calling the store. That was just a joke. Was put on hold and hung up on. I called multiple times and never got a chance to speak to anyone. Tried calling again today with the same results. I tried to call the corporate number and gave up after waiting 30 mins for someone just to come on the line. I went to the store tonight after work to get an update. The person that helped me was very nice, but told me what I ordered was on back order! I can’t believe that no one would call to let me know. The associate that was helping me was not able to give me a new date because the distribution center was closed. She promised to call me tomorrow and give me an update, but won’t hold my breath. She told me even when she calls the distribution center, she has to wait on hold for a long time. Seems like a very poor system to me. Lowe’s USED to be known for customer service, but that’s not the case anymore. The store manager should be embarrassed by the lack of customer service at his store.

Review №98

2021-05-26 03:33:07

I am only giving one star because at checkout the cashier was friendly as we were trying to find the manager which we were unsuccessful of course. We had a horrible experience prior to that with two employees that were rude and did not want to help us in two different departments. With all the upcoming projects we have you can guarantee we wont be back to Lowes. If you have questions about wood or it being cut this is not the place for you. We are a patient and respectful family that never leaves negative reviews on anything. This was unbelievable and I am really upset over this experience.

Review №99

2020-08-01 02:53:56

The people that work there are very nice, I suppose thats why you pay a little more there than the orange box store. Always have trouble finding small things here, today I was in for some hose clamps and pool supplies.The pool supplies need restocking, they did not have everything for an above ground pool that I needed.Hose clamps were in the back of the store, not really labeled well to find them.Store is always clean, employees are friendly.

Review №100

2020-11-02 23:07:16

Went in to get liquid solder.....anyways, Nikki was very helpful and knowledgeable. What a pleasant person to speak with. Found what we needed and left. Long line for 1 cashier at front entrance, I went to the lumber department and checked out right away.....only 2 customers and it went really fast. (So I had to walk a little further to get there, but beats waiting in the long line)

Review №101

2019-03-07 01:24:48

Went in for a quick trip to get some garden soil and fertilizer. Found lots of options, and some good sales on mulch and soil. I was able to get what I needed and get checked out rather quickly. My customer service experience was great as usual. Successful trip.

Review №102

2021-09-14 15:36:24

No cashiers. Busiest time of the day and they had one available. Self checkout compared to Home Depot is pre historic. You cant use military discount at their self checkout so you are forced to wait on a 20 minute line to checkout with the one cashier. They are so understaffed its pathetic and the manager should wake up. Only reason I am giving it 2 stars is because they usually have everything pretty organized and in stock. I hate this Lowes so much. The manager should be replaced.

Review №103

2023-02-21 17:15:14

Lowes has always stood out among the two Big Boys of the Home Improvement world. Knowledgeable, helpful staff that will cross multiple departments to see your projects are met start to finish.I needed to replace a door, and choose to go with the pre-hung option. The employee helped me find the door I needed, then proceeded to walk me around to find returning that I would need to go with it; from shims, to lockset, the screws, wood patch, even a cold drink on the way out the door.You cant go wrong with Lowes!

Review №104

2021-04-01 17:12:29

I won’t be ordering appliances or scheduling deliver and install from here again. We went into the store to purchase a dishwasher and the customer service rep informed us that most of them were back ordered, but he had one in the back. We decided to go with that one because we could get it that week. Well, that wasn’t the case and it wasn’t communicated to us until after we left the store and had to follow up days later. They didn’t have the right info on file even though we gave it to them numerous times. When they finally scheduled a time to deliver it about 1-2 weeks, they were outside the window of time that they stated. It has been a headache having to deal with them because their lack of communication and several errors.

Review №105

2020-02-24 23:58:32

Bad experience today. I couldn’t find anyone and when I did, I got attitude. They couldn’t find the carpet but said it was in stock. Seemed like there is not enough staff and they all seemed unhappy. Checkout was same. The guy before me got attitude and was told to go take a picture of the price and come back. There’s a reason why I have a commercial account with Home Depot but today Lowe’s was closer. Mistake. Ended up going to Home Depot anyways 👎🏼

Review №106

2023-03-27 04:11:16

The store feels like it was set up weird. Plumbing stuff is kind of hidden towards the back left, past the seasonal section. You can find what youre looking for, for the most part.

Review №107

2023-06-06 05:12:59

6/04/23 6:04pm (18:04:53)Lady in Hardware knows Everything. Needed really small, stainless steel electrical face plate Screws, roughly ¼ × ⅛.She knew exactly where to go. Impressive.

Review №108

2022-02-11 21:17:39

Love Lowes!!!! Absolutely my favorite all time store to go to! Once I enter the door you will not see me again for about 10 hours or so lol 😆🤣🤣🤣. I intentionally forget items on my list just so I can have my son take me back again!!

Review №109

2020-10-14 19:09:13

Went to Lowes to buy and cut mirror glass. They won’t cut glass. They sell mirrors to be cut but won’t cut it. I’d be willing to pay too. Customer service was awful as usual. It takes 10 minutes to find someone to answer a question. The employees always avoid eye contact because they don’t want to talk to customers. When they answer your question they’re rude and dismissive. This store sucks.

Review №110

2020-07-30 07:54:07

Friendly staff, we asked 3 employees questioned and everyone easily and pleasantly answered questions answered.When we found the restrooms they had just closed the females for cleaning. When she saw us waiting she offered to let us use it before got more involved.Sadly, they were out of what we were looking for, but we sure couldnt complain about their willingness to help and their positive attitudes.

Review №111

2018-09-14 00:13:57

This store is my go to for the stuff I need to fix around the house. Glenn helped us out in the doors the other day and spent an ample amount of his time going over all of our questions no matter how trivial. Associates can be hard to find at times but the help request buttons always bring someone fairly quick. I prefer Lowes to Home Depot myself so I am glad this store and its employees value my time.

Review №112

2024-06-17 21:39:44

Helpful to find anything you need!

Review №113

2020-08-06 21:40:54

My new go to store, l love it. I just started a new hobby and Lowes continues to have everything l need.Customer service is excellent. Got to commend on an employee of yours. I had ordered on line some outdoor shades and was unable to pick them up on time. No luck on the phone trying customer service for days. I called and a young lady from the curb service answered and had time to fix my issue and my order was held over for the next day.She made my day and made my choice to shop from now on at Menifee Lowes. Her name is Jennifer l believe.Love the store.

Review №114

2024-06-28 19:10:59

Quick checkout. Same price as HD. Great looking BBQs

Review №115

2023-11-29 09:17:15

Go there all the time Just bought a Christmas tree and its great!

Review №116

2022-07-12 23:00:35

One cashier at 8:30am. He’s running the main register as well as two of the self check out registers. He was doing a good job at it, but seriously they need more cashiers. It’s not a 711 store.

Review №117

2022-01-12 01:14:06

Lowes never fails. If I need something for any DIY type work at home then this place is where I go to find the items I need for the job. From a bathroom sink to little hooks for cabinets and whatnot. Hardware, tools you name it, they have it. Plus a generous Military/Veterans discount as well.

Review №118

2022-05-12 03:29:39

We went in to purchase a microwave for over the stove and paid to have it installed. The third party installation company called the day of the install to cancel, which was a bit upsetting.We ended up just going into Lowes and picking up the microwave to just install it ourselves. The sales associate, Jacqualine, helped us out and even quickly refunded all of the fees that went for the installation. Thanks Jacqualine!

Review №119

2021-05-01 19:31:50

This lowes absolutely needs to be closed down. I went in store to get some items. Waited over half an hour for help getting a tool that was locked up. Never got it, I asked multiple employees who said they couldnt do it and needed to find someone else.Just decided to go with a different tool, because I want getting help. Went to checkout, waited there for another half hour, and then I just left. Employess here just walk around the store not helping at all.So I placed the order for pickup. They left out an item that was almost $100. Ive been trying to get ahold of them about it for two days. Nothing. They refuse to answer the phone at all. Completely shocked that this company allows a store to be run so terribly.

Review №120

2020-05-27 20:14:09

WORST DELIVERY SERVICE IN THE INLAND EMPIRE. Don’t waste your time here, just go to Home Depot instead. Let me tell you about my experience at this location. I don’t have a truck so I planned on paying for a delivery service during my visit to this store. I gathered all of my items and the clerk rang them up. He then sent me to customer service to have the order setup as a delivery. I placed my order on Monday May 18th, first of all my order was set to be delivered on Thursday of the same week. That did not happen. I received a call from Lowe’s telling me that their delivery truck was not working and that it had to be serviced so they would not be able to fulfill my delivery at the original date which they had promised, but until Saturday May 23rd. I thought to myself “really? what a lame excuse is there not more than one truck for such a big company?” but I said no worries I can wait. My order was mostly lumber and one glass sliding patio door. The delivery truck arrives at my residence on Saturday as promised, however my order was incomplete. I was missing the sliding glass patio door. I explained to the delivery driver and he said “I couldn’t deliver the sliding door because this truck is only for lumber” I said “okay, so when will I receive the rest of my order” he replied “I don’t know man I’m just a driver, call the store manager so he can help you.” So I did, I was put on hold for about 20 minutes with no one to answer. Finally someone picks up the phone and tells me the door will be delivered separately on Monday. I said okay fine. So I hang up the phone and go to check on the parts I did receive just to find out that some of the lumber I ordered was missing too. I was missing half the amount of drywall I ordered, two pieces of molding, and to top it off one of the 2x4s was cracked! At this point it is too late to call again because the store had already closed, so I went in person the next morning which was Sunday to explain everything. They said the door would be delivered on a separate truck on Tuesday, when they had just told me it would be on Monday! I say okay fine. Then they said the rest of the lumber would come on Wednesday on a separate truck. I say okay fine, then leave the store thinking they will fulfill my order on the date they have promised. Well Tuesday comes around and still no sliding door. Wednesday, May 27th which is today when they had promised to have everything done, they call me and say that they are unable to deliver my order until tomorrow. The funny thing is that they said “We’ll just put everything together in a box truck and make it one single delivery for everything” WHY COULDN’T THEY DO THAT IN THE FIRST PLACE? is my question. Instead of making me wait almost 2 weeks for something that should have taken 2 days at most. I have lost money due to their negligence. I had construction workers come to my property twice waiting for the delivery to be made to start on the project. Well guess what I had to send them home because Lowe’s failed to deliver on time. They could not commence the project without all of the material. I had to pay them for their time even though they did not yet start the project. $79.99 is a lot of money for such inadequate delivery service, not even UPS or FedEx charges that much and they would have got the job done right! I am extremely disappointed and dissatisfied with Lowes’ delivery service. I have had orders delivered from Home Depot plenty of times and never had such a bad experience. Now I’m just sitting here hoping they will actually bring my items tomorrow like they have promised or if they will once again fail to deliver my order completely. This was my first and LAST time shopping with Lowe’s.

Review №121

2020-09-29 21:17:31

This is my company of choice when it comes to home needs of improvements, however my most recent experience with the store visit especially during this pandemic really concerns me and should others whom do not want to make the billboard of contracting the virus or death toll!!!I will like to continue with everyday living and being able to feel safe when leaving home. It is very disappointing that they allow employers to wear mask that is not cdc approved. I can do my best at avoiding other customers by just moving away or waiting for them to leave the area prior to approaching the aisle. However if you need more information and employee assistance and they wear thin material just as a show of cover up is very disappointing. To also see a manager/Supervisor walk around with a mask that is the size of a kid that does not cover his nostrils most of the time (it does not fit regulations to cover your nostrils and mouth fully), just saying... He is not leading by example so no wonder the employees are risking customers and others the possibility of contracting a killing virus. If this establishment continues to hold safety as a priority WILL NOT THIS mean the most concern TODAY/NOW!!!THIS is the TIME to rethink if safety is a high priority and/or take your business somewhere else. They can catch the virus and house it to many others... I really think the District Managers/Corporate should hold the employees to higher standers. Please don’t tell me about The everyday, every hour discomfort unless you truly know what our first responders, and medical staff have to do all day trying to make the lives of those that seek their needs more comfortable in bettering the concerns with others as well as keeping people alive. When it hits your home or family or friend or even employee you will than rethink what the experts are saying! I really hope they start citing people and businesses a huge fine since it is known as a horrible and terrorism act that has been known to take lives!!!If you want customers than show just how appreciative and set the example.

Review №122

2018-07-23 22:43:18

I am trying to make Lowes my go to home improvement store. They are not helping. I needed a particular power inverter they carry. There were supposed to be seven on isle 17 bay 5. None on display. I was fortunate that this is also the ladder isle. I was able to put up the ladder climb over the shelves and find the seven. Yay! I bought two at the self checkout. Life is good.

Review №123

2022-09-11 14:46:13

This was a total waste of my time. I went to customer service to order a 34 corner shower. After waiting for the plumber person, they told me to look at the shelves (no 34 showers in stock) or look up the item online and tell them the item number so they could order it for me. If I wanted to do that, I would have stayed home!

Review №124

2019-04-16 04:55:29

Went to pick up some mulch this evening and Sergio assisted me, he was amazing! We were waiting for a manager to unlock the side gate to load the mulch for awhile, however he apologized throughout the wait, informed me about the quality of the mulch I had purchased and did a great job loading all that mulch. I will definitely return to this location 🙂

Review №125

2023-02-28 16:28:04

I purchased 15 bags of mulch for curbside pickup. Nancy was extremely helpful loading the entire order. Thank you 😊.

Review №126

2021-07-19 19:46:05

Liliana in (RETURNS) absolutely rude and disrespectful!!! Racial profiling for sure!!! I went in on a Sunday afternoon to do an exchange on a tree I had purchased and had warranty. I had both the original receipt and price tag on the item, she asked to go get another tree and bring it up and we would do the exchange, when I came up with the tree she said they where not the same because of the difference in size but the tag on the item was the same as the tag I had brought in and the same price!! She wasnt buying it and tells me I could have changed the price tag on the tree for all she knows. Are you kidding me she calls the garden guy who convinced and helped me get the bigger tree, I was originally going to go with a smaller one but he told me the bigger one would be better because of the bad soil in Menifee. I was insulted and it showed, I was upset we kept going back and forth,(Liliana) they got a head cashier to approve the exchange, she kept wanting to discuss the matter and I told her I didnt want to speak to her anymore to just take care of my exchange, she dropped my receipt on the table and walked away leaving me unintended so the head cashier finished up the transaction. I did speak with Paul the (Manager) and he was extremely professional he heard me out and he handled it very well. I just think no one should ever be treated that way, she could have handled it a lot different and her approach was not professional at all.

Review №127

2021-12-15 08:25:51

The staff is nice, they always ask if you need help. The isles are well labeled despite it being huge you can still find what youre looking for. Other than that its similar to any large hardware store. They also have self checkout which is a plus for me.

Review №128

2021-11-20 00:03:18

I took down the star because they were out of the key I needed. I had to go to the small local hardware store to find it! Clearly they need to anticipate stock better.I was able to locate a couple of people right away to help so that was a plus not always easy to do!

Review №129

2021-01-12 06:25:57

Went to Lowes with my older brother. Immediately when I walked in . Boom customer service walked up to us after that we needed help we asked where were closet bars. Immediately took us there as does if we need anything else nice person thanks guys. Two thumbs up 👍👍

Review №130

2024-05-22 23:42:04

The team is friendly and willing to help.

Review №131

2024-01-06 05:18:31

Appliances are the best.. sales people are very knowledgeable

Review №132

2018-07-25 04:19:08

For some reason, none of the employees on the floor seem to know where products are or if they are stocked. But I am finding this to be a common occurrence at most Lowes. The crew stocking the shelves needs to really step up their game because they are out of stuff all the time. The cashiers are very nice. There was a young man by the name of Tim who helped me load stuff into my truck. He was very helpful and polite. The cashiers and Tim are the reason for this particular location getting four stars. Their customer service should be used as an example to your other employees.

Review №133

2023-01-25 00:48:54

Staff kind, caring. Tech and store systems not in synch. Android app needs work. Throws order out during search. Order ready email confirmation doesnt have link to tell store youre on way or to figure out where to go to pick up. Walk from lumber pro to csr desk and they tell you to go out the exit and back in but the exit door says emergency door only. Staff are annoyed they have to come around stand in front of it to open so you can exit and come back into their CSR desks. Then they said go back to lumber pro desk. Then said order was there behind them. On the way to the car with order, saw it wasnt fulfilled right. Back to CSR from lumber pro. csr said it was their fault after I said maybe its my fault. CSR said give to lumber pro desk. Asked me if I wanted to return whole order or keep correct items then refund the repurchase. I felt like I was being Gaslighted. I had to step away after explaining I didnt know how the store systems work to get my order sale done right. Door kept closing so I had to exit through csr turf area, as no one available to available to open door for air break. I have PTSD and shared concern cried out front of store: hyperventilated. I walked the sidewalk across the full length of the store back to my car parked by lumber to put order in car after everything with my sons help. all items included, grateful to staff and went home. I didnt want to go to that Lowes, but neighbor referred me, as were fixing up our shared fence together between storms.

Review №134

2018-12-06 06:15:21

Clerk called a man to help us. Never came. Told my husband I would go find him, had his name. He was busy talking personal, not business things and when i asked him directly for help, he said oh yeah, like he forgot. He was of no help. So we went to Best Buy and got great, immediate help and advice on our purchase. Night and day difference in service levels.

Review №135

2021-12-30 00:35:42

I would like to say thank you to the Menifee team. My order was out of stock the day of delivery. I called and talked to Diane. Wow...She was amazing. Customer service is so hard to find. She made my frustrated experience into a won. She had me come down to meet with Jose. He was so helpful and made sure I was happy with a new stove. After the crew helped me, I finished off woth Glenn to get my new order in and he was the sweetest. I dont live in Menifee but from now on, That Lowes will be where we shop. Thank you for haveing such outstanding employees.

Review №136

2020-08-19 00:44:05

Lowes is always good - very large selection, good prices and the employees are fine and helpful. I got the Lowes card, So I get 5% off everything. They will take virtually anything back, even plants that you let die.

Review №137

2019-07-11 03:17:57

I worked with Ian for my recent carpet and installation purchase. The service was top-notch. He was very helpful, and he definitely knows his stuff. I walked away confident I purchased the right carpet/padding at a great price. He listened when I told him what I was looking for and was a great help making sure I got exactly what I needed. He maintained excellent communication with me during the whole process which really helped during a stressful remodel. Thanks, Ian!!

Review №138

2021-10-23 21:01:46

We have now met with Jackie Osborne to design our kitchen and I cant give her any more praise! We are beyond impressed with every aspect of working with Jackie. She has been so thorough and taken her time to design the kitchen of our dreams. Could not recommend Jackie more.

Review №139

2022-11-13 05:58:31

Nigerian guy in lumber completely disrespected my wife and telling her no and gave his back immediately. I was separated from her. Ask the same guy the same question and he was in fact short tempered and I had to demand his assistance since he was the only one working in lumber.I know we all have bad days but, he treated a woman different than me.

Review №140

2018-11-28 00:23:04

So, yesterday I went in to get some screws for a TV mount. When I walked in, I asked the first person I saw, he directed me to an isle, and when I walked over there, I couldnt find them. I walked around some more until I could find someone else to help me, and after about 10 min I found someone who directed me to a different isle and said he would call someone to help. I went to the isle and waited. Then I waited some more, and still no one showed up. By some miracle, I found another worker that said he would have someone there shortly to help. I kept looking to see if I could find it myself, but no such luck. I finally called the store from my cell while still in the store. The operator directed me on which isle to go to, and I heard her page someone to go to the isle I am on for help. Shockingly, NO ONE CAME!!! I ended up buying a brand new TV mount because no one could be bothered to help me. I guess thats how they make money? That will be the last time I buy anything from them, they obviously do not care about helping their customers. I can Drive the extra 15 minutes to Home Depot. Attached Pic is just to show that I actually did buy the mount. I always try to find the positive, like maybe someone was having a bad day, but 4 people? The most helpful person was the operator I talked to when I called while walking around. At least she paged someone. Just disappointed all around!

Review №141

2022-05-28 03:36:01

This store just continues to find new ways to get worse. The staff used to be helpful, now they are nealry non-existent and when you do find someone, they seem annoyed that you are asking them for something. Its not like they are busy doing something else like organizing or stocking shelves because nothing is ever in its proper place. Even the app is a mess and says they have things they dont have. I dont have this problem at other lowes locations, just the Menifee store. I cannot tell you how much time I have wasted trying to find what I need because it isnt where its supposed to be or not stocked when the website said it was. You better double check every nut and bolt you pull out of the bins because they are all jumbled up. Ive been burned many times pulling of the same 10 bolts from the bin only to discover once I get home that several of them are shorter or longer than the bin said they were. I cant express just how much I hate this place. The true value on Newport and Murrieta road is a way better option. They have odds and ends you cant ever find at this Lowes and their prices are often actually better. And the staff there is more helpful as well. Shoot, a rabid badger would be more helpful then the people at this Lowes store. If you must shop at lowes, save yourself the trouble and drive 30 minutes out of the way to go to the one in Murrieta. Youll make your time back in them having what you need the first time and saving you multiple trips.

Review №142

2021-03-25 03:19:16

This store is unsafe and the associates are careless. My husband and I were in the lumber aisle and the next aisle to our right they were pulling and picking pallets of wood. We were standing looking at plywood when the side we were on began to shake because the forklift driver hit the rafters on the side he was working on. The pallets and rafters on our side began to shake... When we notified management about the safety concerns, we were met with a very rude assistant manager. She told us that safety protocol says that as long as theyre not working above 8 feet (which they were working above 8 feet) they dont need to block of the aisle next to where they were working. She made us feel like we were the ones being irrational, though we were the ones at risk. I WILL NEVER SPEND ANY MONEY AT LOWES EVER AGAIN! They hire rude managers and dont care about safety.

Review №143

2020-09-29 19:52:45

The worst experience Ive ever had. Two weeks to receive a washer, showed up damage. Another two weeks to receive replacement. While waiting I was notified of delivery and nobody ever showed. Called multiple times to try to get info and never got a call back. Wish I could have just cancelled but the return was harder than just waiting for a delivery. Horrible customer service I have never been treated so poorly. This star is really a 0.1

Review №144

2023-09-07 15:46:02

Associates were very helpful and the cashier had an enduring smile to start my day.

Review №145

2021-05-25 02:24:06

Worst customer service. No one seems to know what their job is. Waited an hour to get mitre saw that was in the rafters instead of on the floor where you could get the product yourself. Once someone came with a lift, the employee brought one mitre saw down, leaving an empty place on the floor, so if the next person wants that mitre saw, they will have to go thru the same hassle. Store was totally unorganized. Freight laying everywhere. I have never seen so much product lining the walls instead of being brought down so it could sell. Very disappointed. We finally had to get a manager to help us get our purchase. Corporate needs to get involved with Menifee Lowes.

Review №146

2022-11-18 00:48:36

Wish there were a few more people around the store to ask questions. All employees seem really busy. Love that they have Veteran parking spaces!!!

Review №147

2020-09-28 19:16:11

SHAME ON THE STORE MANAGER! Just sit and watch your cashiers (without them knowing). Customer service here is awful. I would rather drive to HD in Perris. EVERY TIME I get some young cashier they are beyond rude. Zero customer service, this has happened more than ten times during the last few months. My wife did not understand until yesterday why I refused to go with her. Now she gets it, I would rather order on line, or go someplace else. BUT next time (if I absolutely need something) I will just leave my purchase at the register, and call the store manager. So take care of your customers and this will never happen.

Review №148

2020-09-12 03:01:11

Generally I like Lowes, but this time they let us down. My wife and I ordered a washing machine last week, which they told us would be delivered today. Half the day went by, no word. So we called, and they told us the clerk who took our order was wrong and the washer only arrived in store this morning. When asked when to expect delivery, they said next Friday, literally a full week away. This was unacceptable, as wed counted on their accuracy and sold our old washer previously, so on little notice we had to go down with a borrowed pickup truck and collect the washer ourselves. Lowes offered no apology for their mistake, nor made any effort to rectify it whatsoever. We will not use Lowes as our go to for appliances any more.

Review №149

2021-08-19 19:32:14

I purchased a pallet of tile from Lowes and when we went to pick up the order, we were told that someone from my company had already picked it up. I told Lowes that no one from my company picked it up. However, the manager, Diane went as far as to accuse one of my employees of stealing the material. Lowes never checked the persons ID or called the number that was on the invoice to confirm before releasing that material to this other individual. I have a customer that is waiting for me to finish installing her floor so she and her family can move into their home, but after 3 days, I was told by Diane, the Manger that she is looking into it.

Review №150

2021-09-02 19:19:00

I couldnt find what I wanted on the shelves. I found plenty of employees working near the area where I was looking but none were able to help me. 1 person asked but it was not his dept. Four calls went out for assistance... still no one came; not even the mngr. Boooo to Lowes on this trip. Please do better.

Review №151

2023-08-11 22:29:15

Not only customer service was rude but every employee on the floor! SMH there is no customer service whatsoever. The self checkout attendant was more friendly than anyone in the whole entire store.

Review №152

2021-04-27 05:24:41

Cant say enough good things about this place. I love lowes and this place has some of the towns freshest sod. I also love the rose selection. I always try to check out in the landscaping area because the people who work there are awesome. Keep up the good work. This is a veteran friendly business.

Review №153

2019-12-16 05:55:44

BLACK FRIDAY SCAM!! - I bought a washer and dryer for 40% off and a $75 online rebate and was told delivery would take two weeks. I agreed, went home and went online but the web asked for the order number, which was not on the receipt. I called the store and spoke to Christina and she said receipts don’t have an order number - of course! I told her the web asked for it and she said the cashier should have given me TWO receipts.HOW IN THE WORLD AM I SUPPOSED TO KNOW THAT??? Anyhow, she took my number n NEVER called me back - no rebate for me!2 wks later, 12/13, I received a Delivery Status Notification and it said to click on link to confirm delivery.When I did, it listed BOTH my washer n dryer and hoses being delivered the next day, 12/14 between 9:30 am - 1:30pm. Of course I rearranged my schedule and at 9am on 12/14, just 30 min before deliveryAdam from Lowe’s calls and says the washer didn’t come so they are canceling delivery. - How can you CONFIRM that both the washer and dryer are being delivered and then call to cancel bc the washer didn’t make it? - EVERYTHING IS INVENTORIED. - I’m paying off my card, closing my account and going with Home Depot like I should have done in the first place. - what was I thinking??

Review №154

2023-10-18 02:57:48

Great customer service. The employees were very nice and knowledgeable.

Review №155

2023-11-06 06:37:23

Stopped elsewhere and had to come back to Lowes to get what I needed due to their broader selection of products.

Review №156

2019-06-05 17:52:52

I always find what I need when I come here. Last time I was here, a customer was getting really angry that he had placed an order online and still had to wait in the store. I felt kinda bad for the lady working at customer service. Its not her fault. Its the stores fault. Just improve your online ordering software or whatever you use that causes delays.

Review №157

2016-10-16 22:01:21

Best Lowes I have ever been in. ALWAYS the most helpful employees. Their advice has saved me thousands of dollars. I visit this store at lest once a week, and have never had a bad experience. The employees are always very helpful.

Review №158

2021-06-10 02:10:41

Been here several times always a good experienceBig boy toliet!!!!!

Review №159

2020-05-09 00:41:14

Still waiting for an order that was supposed to be ready within 24 hrs. I understand and am more than willing to make allowances during this time - but no one at the store has the same answers. I was told: it will probably take about 5 hours; it might take 24 hours, and at 24 hours was told the order must have been misplaced (???); just give us a little time to get the items together; at 28 hours - we have to go in the order received (???) Arrrgh

Review №160

2021-05-25 08:17:52

HORRIBLE STORE, the flooring department messed up on my flooring order over 2 weeks ago and this problem has still not been fixed. I been going in and speaking to several associates and yesterday finally got to speak to a assistant manager and hes was not helpful one bit! He never apologized and expects me to call the third party they used for installing the carpet. Even though I paid Lowes directly and went through Lowes directly in the first place. Lowes should be the one fixing this damn problem and should of been fixed over 2&1/2 weeks ago!!!

Review №161

2022-01-03 04:43:41

Low manning for appliances area, purchased appliances delivery arrived 5 hours after initial expectation. Also several appliances are not in stock but still being shown on the floor. Wife had to change appliances she wanted several times due to not being in stock and no known delivery dates.

Review №162

2020-04-26 15:05:39

I think Lowe’s is putting to much on employees with pick up!There needs to be couple people assigned for pick ups seems there’s always different people.Point of pick up is to not go insideThere should be a window of time when we can get are itemsToday they were hanging up on me transferring then not answering then told me to wait in this long line!Get it straight Lowe’s your treating employees and customers like we’re stupidYou need to figure out this problemI’ve already paid for my doors but can’t pick them up because nobody will helpWe can go to Home Depot just the sameJust saying

Review №163

2020-01-03 22:12:44

Glenn in appliances was extremely helpful. We purchased a new refrigerator today and Glenn was very professional and took the time to help us decide which fridge was best for our family. He additionally helped us in obtaining the fridge from a different store since the Menifee location was all out of stock. He made our experience as easy and pleasant as possible. Highly recommend!!

Review №164

2023-07-04 19:02:57

Super clean and friendly staff. Best part there are like 30 employees way easier to find them.

Review №165

2018-10-20 03:56:46

We were looking in the orchid supplies. We need the bark chips. Your only selection was made by miracle grow. No other brands were available in your store. Your bathroom hadnt been cleaned for awhile. Is there no one available to clean the at least once in the late morning and the second time in early evening? I had been in a Lowes long ago. Now I know why I switched to The Home Depot.

Review №166

2022-02-04 14:36:10

Earlier in the week I ordered a refrigerator and washer and dryer online and it said it would be delivered on February 4th. In the middle of the night while I was sleeping I received an email that I read this morning it says my delivery dates have changed to Feb 6th and Feb 7th. I guess they can change whatever they want whenever they want.

Review №167

2017-07-01 04:10:28

I was picking up some items for the house, about 830 at night only one cash register open about 15 people in line they opened two other cash registers three people in front of me I waited and when it was my turn they close the cash register and told me to get into another line. They were more interested in closing the cash register and checking me out.The manager displayed poor Customer Service

Review №168

2021-10-22 20:24:00

Thx a lot to Joshia for the help and the information on my tools box purchased

Review №169

2018-09-27 23:15:45

Tried to buy a fridge, called and the lady that helped me said they had one in stock. Went in the next morning and paid for it. By the time I got home someone called me and said they didnt have the fridge and proceeded to lie and tell me that the lady that had helped me said they didnt have the fridge. We went back to the store and got a refund.The next day the lady that had helped me on the phone called to ask why I cancelled my order. I told her what happened and she said the fridge was still there.I smell shenanigans and feel sorry this lady that was so nice lost a sale because of someone in the store lying about her.

Review №170

2020-08-01 19:24:51

Buy my paint from here and all most of my home needs. A little pricier than competitors, but when the deals come around they are good. Only issue that I have that keeps the rating from 5 is that they take forever for customer service to answer.

Review №171

2019-07-03 00:44:44

Lowe’s in menifee. My Husband and I walked in around 8 am on a Saturday Morning, waited for 45 mins to get help about the window AC unit. A lady finally came and took our information but did not hear back from anyone . I think Home Depot has better service.Unhappy customer es👎🏻😩

Review №172

2021-05-26 18:03:32

I own construction companies and I’ve been in the business now over 30 years my companies go to Lowe’s almost every day all over Southern California, Oklahoma and Connecticut and this is by far the best pro department I’ve ever dealt with everybody there is incredibly nice and helpful. Kammi, Monique, Brandon and Martin thank you all very much for always going beyond the call of duty. I highly recommend all of them the Prodesk and this Lowe’s location. Experience Lowe’s Prodesk dept. at this location for yourself. You will be back. I guarantee you good service. A+ “10”

Review №173

2016-02-23 22:25:55

Went to go buy appliance before noon that I had already researched online. Online said they had in stock and delivery was avail for the day, apparently item was not in stock, one in stock was days out to deliver. Sales rep. was in a hurry to get back to doing nothing and chatting with coworker, it was busy too, no help whatsoever not only for me but interested customers. I reluctantly went to BestBuy and got golden glove treatment, 0% finance and way better model for same price, out the door in 20 min., and item was ordered shipped an installed a day n half later. Customer service was crap, cmon now, you guys have the easiest job next to selling paint.

Review №174

2024-02-08 06:31:32

I found almost all. But the service was very poor and despotic.

Review №175

2018-01-07 23:22:43

Military ~ Take your business to Home Depot, Lowes is no longer military friendly... UNLESS you do not mind providing them with more personal info, than your IDs... I felt like I was applying for a high security clearance.I am giving them two stars because I have never really had any problems at this store, and have spent $1000s here. However, there are a lot of military families moving to this area... and I would think at the very least they would want our business.Lowes ~ Keep your 10%, you apparently feel your stock holders need it, more than we do.

Review №176

2019-02-01 19:25:03

I had a love-hate relationship with Lowes. A couple years ago they had messed up an order very badly, but made up for it in a big way. But now its just a hate relationship. This is because the Iris by Lowes home security shutdown fiasco was the final straw.If you use the Iris by Lowes do-it-yourself security system and have not yet seen the news, Lowes is killing it off. They are giving partial refunds, but I am getting less than 2/5 of what I spent on my system. I am going with the Ring security system, which I only discovered after I had already purchased the Iris system less than a year ago. The Ring system is cheaper overall and has some better features, such as cellular backup. If you have Ring doorbells or floodlights, you can get the $10 per month monitoring and get video storage for all your Ring devices. That is a pretty good deal if you have multiple Ring cameras.Though it is farther away, I will be driving to Home Depot from now on.

Review №177

2019-09-16 20:57:10

Always busy but things are easy to find when you check the things you want with the website first before going into store. Youll get what aisle number you need and the bin number (location) as well. Staff (imo) are always smiling and helpful.

Review №178

2019-01-11 21:09:06

Can always find more than one item you want to purchase. Can find items you never knew existed. Wonderful Barbeques, patio furniture with umbrellas, outdoor plants galore! All types of projects to get involved in! Great store!!

Review №179

2018-01-24 16:06:04

Always a disappointment with delivery service. I have used their delivery service for large and heavy items. Each and everytime, day of... they reschedule . They come outside of the time frame window. And this time, waiting months for a washer and dryer. They schedule a day. Only to call me in the morning to say they need more people to make a delivery cause the item is heavy. Hence the rescheduling. Any proper manager would not reschedule, but merely adapt to the situation. Their delivery department needs and overhaul of their processs.

Review №180

2021-01-23 05:01:03

I found a kitchen faucet at the Lake Elsinore store that was on clearance, but that store didnt have any more of those faucets in stock (they had only the display one). A store clerk checked to see if any other Lowes stores in the area had the faucet and what the price was. She saw the Menifee location had the faucet but did not have the faucet on clearance. She called to the Menifee store, spoke to a male there (I wish I would have gotten his name), and asked if that store would honor the price. He said they would. Just in case, I took photos of the clearance price and went to the Menifee store. I found the faucet there and went to check out. I told the clerk there (who was a female) about the above. She said they wouldnt honor the price. Another clerk (also a female) went to speak to the manager, and she came back and said the manager wouldnt honor the price. I was so mad that I simply left without pressing the issue further or demanding to speak to the manager (who knows if he was the male who said the Menifee store would honor the price), so thats my bad, but I dont know if doing so would have changed anything anyway. In any event, I hope I have a better experience at The Home Depot.

Review №181

2018-06-08 05:51:20

This is the worst place I have ever shopped. It is closer than Home Depot and we just moved to this area so we wanted to shop local. We have been here three times in two months, never again. We will drive as far as needed to go to home depot. Employees are rude, not knowledgeable. We thought first time got a lazy employee so willing to try again a rude employee and third time would take too long to explain.

Review №182

2019-04-21 07:05:16

By far one of the worst experiences Ive ever had at any store. We started out by pulling into their overcrowded parking lot and asking a very nice employee who was pushing shopping carts if they rented pressure washers. He said yes, over by garden, and they even rent hand held power washers. Ok great, went inside and the first employee we asked directions to tool rental told us we dont rent anything. Wow, strange. So on the way out we asked who I assumed was a manger speaking with another employee if we could rent a pressure washer. One said yes and one said no simultaneously! Trash company, trash employees. Seriously? Think I took all this time to write this for what? Im shocked and pray that nobody has to go there. Do us all a favor and go out of business. We dont need Lowes for anything. Put this in your weekly bulletin for employees or something. Im sure this will be erased because America is nothing anymore. Everyone is shut down or called a racist. Bye!

Review №183

2018-01-07 00:09:39

I practically live here.... But I am started to question the employment. We just left after looking for an anchor flange for a toilet. No joy. That could be because either no one works in plumbing or the other times are busy gossiping with other employees while my wife stand next to them staring at them after asking for help. Dont worry Lowes I helped the old lady get everything she needed to replace her toilet while I waited and helped load it in her cart. The only props Ill give and the only reason I am giving you 2 stars instead of 1 is the guy who was working in lawn and garden at 3pm today. He tried helping me even without knowledge of plumbing(I still left empty handed). He came over to help the lady load in her toilet and after I watched her wait for a code 50(which I assume is help loading something to someones car, and two people are assigned to it per shift per the white dry erase board in the front) he was the only one who responded to it. I was going to offer to help her once I finished checking out, she checked out well before I even got in line. The help loading into cars staff really needs improvement. Apparently, last month my 6 month pregnant wife got me a very heavy tile saw for me for Christmas(i wasnt there with her) and after waiting 15+ minutes for a code 50 no one showed up, they were called over 5 times, so she just walked out and loaded it herself.

Review №184

2023-08-11 00:44:09

This is my to go location for my pool supplies and home improvement projects. Always enjoy receiving my Military discount.

Review №185

2023-04-07 04:33:38

Getting rid of all your cashiers. I will never step foot in your store again. Disgusting. Remember Builders emporium? That is exactly where your heading.

Review №186

2021-12-28 22:42:39

Had entered thru garden area a s the first staff member I encountered ask me if I needed any help in finding something. This is a nice change in such a large store. Xmas sale items were displayed as well as other items von sale in another varea nearby

Review №187

2019-11-09 04:55:43

Only 4 stars because I havent shopped their entire store.Sorry lowes!Love love love their garden. They keep their plants up very well. Large selection. I just want to set up camp and sleep in there lol.Ive always received very friendly customer service. Great morale.

Review №188

2020-06-12 19:21:56

I just want to say this has been the worst experience with the customer service with this store and lack of communication. We called corporate about a deliver of our dish washing washing machine that was 2 weeks past the ETA(now I know it is an Estimate Time of Arrival but the response from everyone is what I have an issue with) and corporate pointed the finger to the store while the store just said If you want to cancel your order and reorder its up to you we called the store and they just keep transferring to different departments. This is the first and last time we order anything from LOWES I HIGHLY RECCOMEND NOT TO ORDER FROM LOWES OR THIS STORE. We finally got an answer and we were advised the unit was there but they couldnt deliver it until 2 weeks from now... We ended up going to pick this unit ourselves... WORST EXPERIENCE EVER, we never had this issue with Home Depot, You learn from your mistakes and this was our first and last with Lowes.

Review №189

2019-12-02 00:51:37

Racist Christmas tree buying experience.Two employees of Lowe’s refused to help my wife and I, we were fortunate enough to get a manager to witness this sad behavior.We were told some action will be taken, only time will tell.

Review №190

2016-02-26 21:32:38

I have just done some major remodeling, so I have spent many hours this past week shopping at both Lowes and Home Depot. Both have their pros and cons, but I definitely prefer Lowes; especially this location. I have met many helpful and extremely unhelpful employees at both stores, but one employee stands out. Skyler, who works at the Lowes on Haun Rd., is not only incredibly friendly, but also extremely good at customer service. He has assisted me a few times, and every time he has been extremely helpful, and saved me hours of time finding and returning products.Last time I shopped at Home Depot (Perris Crossing), I was left for over an hour waiting for assistance in the plumbing department. Several times an attempt was made to call for assistance, and nobody ever showed up....I ended up leaving extremely upset. This never happens at Lowes on Haun. Whenever I shop at Lowes, I never wait more than five minutes for help, no matter what time of day I am there. Lowes will get all of my business in the future!

Review №191

2022-03-26 04:45:28

I have a hard finding a lot of materials at this lowes. I rarely shop here but when I have the need I leave empty handed more often than not. Aside from that, the store is clean and the employees are friendly and helpful.

Review №192

2020-09-07 04:32:15

Had a great experience with their paint department today. What a help they were and able to getting a Dunn Edwards paint color code on their system. So easy. Love Lowes and Valspar paint!

Review №193

2021-10-17 02:43:14

Had the greatest experience at Lowes in Menifee,CA. My salesman was Glenn White. Knowledgeable, friendly, very helpful. We purchased a wonderful refrigerator from him after going to 3 other establishments. One of them was another Lowes. Think I will always drive the extra miles to Menifee.

Review №194

2018-07-22 21:48:09

Purchased a stove, that was easy. However they came removed the old on and left the new one uninstalled, when I explicitly asked and was charged for installation. 3 calls I was redirected and then once I finally reach the department I can hear someone pick up and hang up the phone. Finally the 4th time I ask to speak to some form of management for the application department. I believe she said her name was Elly. I dont know if she would be helpful or not since Ive been on hold for over 1 hour after she ask what the situation was. Prior to this they messed up the stove order twice. I highly discouraged the purchase of applications from this location. We also bought woodflooring and supplies for installation. That went smoothly. Just avoid the appliances department now I need to go in person...again

Review №195

2022-10-31 18:12:18

Lowes in Menifee is great. The staff is very helpful and the store is well stocked. Pick up orders are fast and convenient.

Review №196

2020-11-28 16:14:10

I had to get some paint at Loews in Menifee, and was faced with the dilemma of which size paint brush I needed to use for edges. I approached a customer service clerk named Polly who not only guided me to brushes but also explained the why and how to use the brush. You need more Clerks like Polly who is actually interested in helping the customers.I also had help from a tall young gentleman who helped me with a paint exchange question. He didnt respond with I dont know, but rather went and asked Diane for a response. Shame on me for not getting his name. That was near closing time on 11/20/20 He was by the exchange area.

Review №197

2019-07-10 20:44:59

Purchased a sliding glass door a few years ago. I ordered a replacement screen door and had problems. Lowes staff has been very helpful including a staff visit to troubleshoot my problem. My first stop for most home projects.

Review №198

2023-08-01 01:45:59

I spend 30 minute looking for Straight lumber and I needed to go grab a box of screws. By the time I came back 5mins they put all my lumber back No, sorry, no Nothing. just We put it back

Review №199

2021-06-08 20:15:36

I purchased flooring and had it installed through Lowes. Trevor in flooring did a fabulous job for us and the install crew was awesome! I will definitely use Lowes for my next home improvement job.