Love Haight Computers (Call First, New Location) in San Francisco

Review №1

2024-06-29 01:35:38

I was able to sell my old MacBook for a fair price even though it wasn’t in mint condition. Everybody was nice and patient. You may have to wait 1 day for inspection like I did, but overall a good experience.

Review №2

2024-04-08 03:20:39

After telling the owner who Has been in this business for over 25 years that I needed a MacBook that could handle Adobe suites and apps he sold me a used machine that is not upgradeable or compatible. Seems 25 years doesnt open your ears to the needs of your customer. If I could give him and Love Haight zero stars I would. Save yourself the headache and the trouble and go someplace else. I now have as all sales are final no exceptions which I wasnt told, have a very expensive doorstop.I was just contacted by the owner who again didnt listen to me or my concerns with 25 years of experience. I again state if I could give zero stars to warn people to stay away I would.I was contacted by the owner after the addition I was busy and called him back twice, left messages both times. Now I would leave negative stars and I am glad I gave him now three times to make this correct but again he dropped the ball. Love Haight should be off your list of choices for you Apple needs.The issue still exists even after the owner called me to make it right because we are people of color... I was still a person of color when he sold me that doorstop. I was also told when I said I wanted my money back that, with water damage it is 125/hr and it was a rush job (which I was unaware of nor agreed to) so by the time we take his fees into the equation it would be better to just take the swap offer he was giving me. I agreed as I wanted it over and told him on SATURDAY I would be there MONDAY two days later, he told me I shouldve called. I asked why when I told him I would be there today/Monday. He has a headache and the computer is not ready. I will deliver to you which I declined as I wanted to check it out since he a person of color with 25 years of experience in the business has lied and cheated me out of my money. I told him I would be back, I later called him Tuesday 10:50 am as he does not answer the phone I left a message stating that I would not be coming that day but Saturday April 6th between noon and 3 and to please contact me to let me know he received the message. I am still waiting on that call AND that swap MacBook he promised me.25 years in the business and unable to have a computer setup, unable to listen even though he told me I needed to shut up and listen to be a better customer.Come on Google no stars should be next on your list of things to give. Love Haight would probably be better with someone else as the owner.

Review №3

2024-05-21 00:57:14

The guy was on the phone screaming for half an hour ignoring me, his pit Bull tried to bite me, and he told me I have to leave my MacBook there until I could afford a replacement. If I could give negative stars, I would. Will never go here again. Please don’t.I just wanted my keyboard cleaned. He made it unusable to try to get me to trade.

Review №4

2024-06-01 00:51:54

Zam was very helpful to me and very professional and kind. Even tho he was closing early due to an event he provided diamond tier customer service.

Review №5

2024-05-30 20:04:36

Charged me 80$ and took them 2 weeks to tell me that my computer works fine (not true). Total scam

Review №6

2024-03-13 20:57:47

Azam’s a great guy, friendly, and was willing to go out of his way to help me out and did everything he could to accommodate me. Thank you again!

Review №7

2023-03-02 03:33:36

I dropped my computer off to sell/trade in September 2022. I was offered to trade it in, but after looking at their inventory said I wasn’t interested in trading after all. They said they would send a payment to my paypal account. Its March 2023 and after multiple calls I haven’t received any money and havent been able to get my computer back. In February 2023 I visited in person. They were not only rude and dismissive but they offered me $200 less than I was quoted in September. They said they would pull up my info and look through my file and get back to me in a few days. No news. I want my property back. It’s a shame because I would love to support local independent businesses.

Review №8

2022-06-04 04:36:25

Fantastic guys delivering a great service. I picked up a refurbished MacBook here after just walking in without an appointment and they found exactly the right laptop for me at exactly the right price. When there was a tiny issue the next day, they went out of their way to fix it. They take their one year warranty seriously and Im looking forward to my Love Haight relationship.

Review №9

2024-04-02 18:29:14

I cant even contact this company because their phone number re-directed to someone who isnt even affiliated to them. This isnt okay to call a company and have it reach a random person instead. Not helpful.

Review №10

2023-06-23 02:09:23

Decent experience purchasing a secondhand Dell monitor from them 8 months ago, but when it recently and inexplicably became unusable and malfunctioning, they wont return my calls. Obviously, buy at your own risk.