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Categories

  • Cafe
  • Ice cream shop
  • Tea house

Phone: +1 909-686-1611
Site: http://lamooncreamery.com/
Opening hours
  • Monday:Closed
  • Tuesday:12–11:30 PM
  • Wednesday:12–11:30 PM
  • Thursday:12–11:30 PM
  • Friday:12–11:30 PM
  • Saturday:12–11:30 PM
  • Sunday:12–11:30 PM
Edit info

Total reviews rating 4.7

188 Reviews for Lmoon Creamery - Upland 2024:

Review №1

2024-05-27 21:13:32

I have been a patron of L’moon for years, I’d share this location with all of my friends and family. Recently over the last year the place has really hit a downward slope. From the consistent B rating greeting you at the entrance, the worsening of the hygiene of the place, and the last straw, expired products.The place has really lost its charm, everything is dirty and it looks like the place hasn’t been deep cleaned since it opened. Literally stains and grime from the floor boards to the walls. They have a sign by their front sink stating “little black flies are starting to appear”. I am truly disgusted that this establishment runs like this and owners have not taken the time to do something as simple as a deep clean.For me, the last two times have resulted in a less than appetizing experience. I order the Thai Fighter which comes with a sweet cream crème brûlée style topping. This is my favorite part, so I usually start there. My sister ordered the Fire Rabbit which is the milk tea version. To our surprise, we tried the sweet cream and immediately looked at each other. It was SOUR. We went back inside and explained to the girl behind the counter, she shared the cream was a day and half old. For a product that constantly being pulled in and out of refrigeration in a plastic container, this should not be still in use. Also, their cookies which used to be delicious, now just look like lumps of flour and are more burnt than usual.I gave them two stars, simply because the girl behind the counter offered us refunds or a different product. She could’ve used a little more pep though, for an empty store, the customer service could’ve been better.I’m adding the photos of the hygienic state of their store and am reporting them to the Department of Public Health. They have a new location in Pasadena and I hope that one is not heading this in the same direction.

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Review №2

2023-12-28 07:50:50

Located in a small strip mall, plenty of parking available. Absolutely love their Thai Tea soft serve. They do have other flavor drinks available, both hot and cold. Home made cookies and ice cream also for sale. You do have the option to make the soft serve into a float with different tea options. I opted to get the “Trophy” which includes all the toppings except for Oreo crumbs. No tables or public bathroom, just a single bench seat while you wait for your order.

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Review №3

2024-05-03 07:18:30

This is such a cute little shop! Love stopping by whenever i’m in the area. The decor is very cozy chill vibes. It’s a small shop so there’s no where to sit really but it’s not a concern to me at all. Love the soft serve boba from there. It’s the perfect about of sweetness and everyone is very friendly. 10/10

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Review №4

2024-05-09 03:40:41

The match was super good but the fire dragon was actually so horrible like I took 2 sips and it tastes so bitter and unlike any milk tea I’ve ever had. Like maybe the milk was bad because it tasted sour not even just bitter.

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Review №5

2022-12-29 20:34:06

My niece and son tried this place for the first time. They liked it and will be returning. I did taste my nieces drink and it was pretty good. My first time tasting a boba tea- Thai milk tea latte. I would like to go back and try some more. My son got a soft serve vanilla ice cream and he enjoyed it too.The service was good, the young girl working was quick and friendly.

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Review №6

2024-05-28 02:15:07

I used to frequent this location a lot until I moved out further to LA and now I go to the Pasadena location. I came back to Upland to visit some family for Memorial Day and thought to get them some soft serve. Man, this location has really gone down hill. It’s like when parents birth a new child and neglect the first born. You can tell the owners of this business really favor the Pasadena location over the Upland one. The Pasadena location is so much cleaner and well decorated.I asked the workers why they had a B rating and they said it was all public information and I could go onto Yelp to see what they were docked points for. I tried to ask why they were having problems with their health score and they said it was “out of their control” so I’m assuming it has to do something with management not caring.I will say customer service is always a 10/10. The workers here are always very friendly and you can see they do their best even when it’s busy.I hope management does something and improves the state of this store.

Review №7

2022-08-02 23:39:42

Introduced to this place by my cousin who lives nearby. Super cute. Fast and friendly service. Was suggested the soft serve with boba. Definitely worth the hype. The tapioca boba was the perfect bite and chew. Soft serve was delicious. Why more places don’t have Thai tea soft serve is beyond me. Also tried the raspberry l’moon milk. It was good but the soft serve was the star. Found myself craving that the past few days, especially in this heat wave. It’s a must visit now when I’m in the area.

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Review №8

2023-07-06 05:17:38

I’m very lucky to say that i reside about 2 minutes driving from this place. This place is a hidden gem. It’s right next to a German deli, You can’t miss it. I’ve always been a fan of boba & lychee jelly. To top it off the thai Soft serve is tremendously delicious. I believe they have 3 sizes. The options are amazing. Lots of dairy free options. The cookies are my absolute weakness. Every time i stop by i tell the cashier to add one. I don’t regret a single thing. Cookies are breathtaking & prices are amazing. i hope prices never change. Id be pretty bummed out if they do. I got my sister into this place and we go very often for the thai soft serve.Tip;Freeze thai soft serve and enjoy at home laterThank me later.Overall this place deserves 5 stars.The community loves this place

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Review №9

2024-05-06 01:00:52

Their LMoon Thai coffee is pretty good. The bobas are not too sweet and they add the right amount of ice. Looks like their menu has a lot of variations besides whats shown on the menu.The place does have a B in health though.

Review №10

2022-10-04 18:20:19

I love Thai Tea and I love everything they serve here. Im glad its nearby and I dont have to go to the 626 area for quality drinks and ice cream. I love the soft serve! They are lenient with their stamp cards, a full 10 stamps can get any size drink or soft serve with 1 topping for free! They give you your full stamp card back - if you save your full stamp cards you can get a shirt or hat.

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