Presentation on Map Reviews Nearby

Lakeland Village Resort by Vacasa in South Lake Tahoe

4.2 (199) 3535 Lake Tahoe Blvd, South Lake Tahoe, CA 96150, United States

Categories

Resort hotel

Location on the map

South Lake Tahoe, El Dorado County, California, US

Phone: +1 530-544-1685
Site: https://vacasa.com/usa/Lakel...

Opening hours

Monday:
Tuesday:
Wednesday:
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Total reviews rating 4.2

199 Reviews for Lakeland Village Resort by Vacasa 2024:

Review №1

2024-06-22 17:33:13

Loved that we were within 5 minute drive from grocery store, restaurants, and water activities. Our unit had really slow-flowing drains in our bathrooms for the shower and you have to hold the toilet flusher for at least 10 seconds. They need to clean out their drains. Also there was ongoing construction in the parking lots; so it was inconvenient to find parking but you could eventually get a space. Otherwise enjoyed the location.

Review №2

2024-06-24 13:42:04

This is for the 100s.Was hoping to finally sleep in, well the construction crew in the parking lot did not allow that, nor did the bathroom pipes of the neighbors or loud neighbors walking the halls. Beds were also not comfortable. Was not able to enjoy my coffee on the balcony due to construction crew & how dirty & dusty the balcony was or I think that was the reason. First night was kind of cold, right before the weather began to heat up and our fireplace was not working, was fixed the next day but did not need to use it anymore.

Review №3

2024-04-02 12:38:34

This place was amazing! We loved the condo, village, and the area. The beach access was great. Beautiful views, hot tub was great after a day of skiing. Great location to heavenly (about 5 minutes). I would definitely go back to Lakeland Village & stay again!

Review №4

2024-05-19 19:04:04

These look really nice from the outside, and I love that they have everything that we want/need, but thats about it. We had an issue with check-in, but the lady at the front desk told us the only way to continue was to talk to someone over the phone. After waiting on hold for 15 min or so, the customer service rep told us wed have to figure it out on their app. After another 10 to 15 min, we were able to resolve the issue. Once we got into the room, we loved what we saw. The place is so spacious. The kitchen comes fully equipped with pots, pans, cups, plates, and utensils. We got to enjoy the balcony a bit. There were 3 different things on the wall to regulate A/C, but we figured out the hard way that only one of them actually works. The floors were really creeky, and you could hear the neighbors. Within an hour, we heard thumping constantly from the upstairs unit. It sounded like hammering. After hearing it for 20-30 min, we called the front desk. They sent somewhere over to resolve the issue. The next morning, we had the hammering again. When I got into the bed, there was someone elses hair in it 🤮 Super disappointing for such a beautiful and potentially wonderful place. I dont think well be coming back, though.

Review №5

2024-01-26 19:37:18

We love this stay in Lakeland Village. Its a cozy 3- floor apartment with full kitchen and all kitchenettes are included (#515). Easy check-in/check-out process.It seems like we are living in the forest but close to the stores and restaurants. The location is perfect if you are going to ski at the Heavenly, only a few minutes drive.We will definitely come back again!

Review №6

2024-04-11 18:16:09

Dealing with Vacasa is a NIGHTMARE. They are very unethical. We called the front desk on the morning of check in and were told our room was clean and empty and early check in was available. We drove in and when we got there Vacasa wouldn’t allow us to check in. They were unable to give a reason. Once we were finally able to enter the unit was dirty and absolutely disgusting. Their customer service is non existent. This property was so much better before this company took over. Find rooms that are not managed by Vacasa.

Review №7

2024-02-29 20:46:54

Our friend group booked a Vacasa property for a ski weekend in South Lake Tahoe and were looking forward to staying at this property as it looked nice and had all the things we were looking for. Unfortunately, thats where the pleasant experience ends.This property management company lacks the most basic humanity and customer service skills. When there was a national blizzard notice issued for the South Lake Tahoe area and road conditions are being described as life threatening, Vacasa refused to provide a refund. Claiming that this is a fluke and does not constitute a refund. This money hungry property management company is more concerned about making a quick buck off customers than their safety and security.When attempting to get hold of a supervisor or someone in management that could maybe be more sensible and help resolve this issue, the reservation specialist (Melanie) put me on a long hold, with no one picking up the phone on the other end. I have tried contacting management several times and get thwarted by the reservation specialists.If youre looking to rent a place in South Lake Tahoe, and are going through VRBO or AirBnB and see Vacasa as a rental property, DEFINITELY do not book here unless youre okay with losing your money and being treated to the worst customer service possible in the face of a dangerous and hazardous condition.I would give them zero stars if I could. Unfortunately, being forced to give them 1 star is even too much to their credit.Will never be renting from this property again. Oh, and make sure you read the other persons review about bedbugs at some of their other properties. What a joke of a management company.

Review №8

2024-01-11 22:53:00

Our loft was nice and accommodating for the eight of us. Decor could be peanut not bad. My only complaints were the stone floors (cold as hell) and not enough close trash dumpsters to empty your trash. Good location across for grocery store and convenience store. Plenty of parking. Very nice views of the lake.

Review №9

2023-11-14 14:24:27

Everything is great. The environment is perfect, silent. i thought it was good for my family vacation but who know the hot water system doesn’t work. Call for help, but seem very slow and nothing was fix. and finally, the whole of my family need to boil water and move to the bathroom for having bath every day staying there. ROOM 407. If anyone need this experience, let try!!! i bet you can not have this experience anywhere else except there.

Review №10

2023-10-07 00:51:41

The location is amazing, but my room was very poor. I had NO towels, toilet paper or little shampoo and conditioner. I also had NO blankets or sheets on both beds. When I finally got them, I had to make my own beds. The upstairs bathroom did not work properly. There WiFi barely worked. THEY ALSO DOUBLE CHARGED ME!!!!

Review №11

2023-07-31 02:24:07

We booked a unit for 4 adults and 2 children. We were placed in unit 491, a 2 bedroom ( one with king bed and other with two double beds), There is a loft with two single beds. The bedrooms are in first floor; second floor has the kitchen, dinning, living room and small balcony. In first floor, it has one full bath tub/ toilet and a toilet with sink. A hallway sink is convenient to the bedrooms. The place is okay overall as it is very convenient to the beach, grocery, restaurants and just few minutes to heavenly tram and casinos. I like the way the buildings are built around the giant pine trees. It is clean overall but under the bed was very dusty. I understand that the units are individually owned but managed by others. At the price of over $500 a night it is mid to higher with comparables. We did not use shuttle service. If you have 2 cars, the other will need to be parked a mile at overflow parking and serviced by the shuttle with hourly schedule per leaflet. Parking was ample and free. The great advantage I think is the location and if you get a decent unit, youll enjoy your stay.

Review №12

2023-07-22 23:10:47

Great location. Private access to the beach and two swimming pools within the property. Rooms are pretty clean too. Deluxe studio was little disappointing- broken vents, loud AC and not so comfortable bed. For the price of over 350 per night and resort fees without being able to use mist of their amenities-either broken or under maintenance, this wasn’t a price friendly stay here. Would have been better off staying in other resorts for that price. Staffs were very friendly though.

Review №13

2023-03-12 04:51:11

Stayed in a condo recently managed by Heavenly resort and it was very nice. I recommend these. It was quite spacious, the kitchen was fully equipped, and the entry way has fixtures to hang skis and poles.The shuttle is convenient (although not frequently on time) and the driver is nice. The amenities (hot tubs, pool, sauna) are good. I recommend the one near the lake. There is a nice view of the lake if there isn’t too much snow piled up!I don’t recommend the rooms as much — when we stayed in those they were extremely cold and take a very long time to warm up. They are also a bit dated. Beyond that though, they are nice enough. It can be overpriced but relatively reasonable for South Lake Tahoe hotel prices.

Review №14

2023-06-21 02:08:16

We stayed here on a family vacation and got upgraded to a small condo due to the fact upon checking in they had given our room out to someone else. However the front desk easily made accommodations for us to be upgraded since it was their fault. We were very comfortable and satisfied with our stay.

Review №15

2023-07-03 23:17:36

Do not be fooled by the website photos. This is hands down the worst place weve ever stayed. Each unit is owned individually so many of them are rundown, dirty, outdated etc. Believe the negative reviews. Folks who are happy either lucked out on their unit or know which one to return to each year.As you read the reviews, you can see that the pricier, larger units tend to be the ones that folks are happiest with. Those are the ones being regularly updated and maintained since they are larger income generators. Beware the smaller two bedroom and below and especially the ones with lofts.The staff have to deal with upset, disappointed guests every day. There were people in the lobby crying with disappointment every day we were there for five days straight. We had to be moved to a better unit due to an environmental hazard in our first unit which is how we know some are much nicer than others.Everyone says the same thing - it doesnt look like the pictures on the website. It is close to the beach and the pools are also right there. But the actual units are awful. It feels like an actual lottery to see if you get a decent one. Please save yourself some grief and choose somewhere else.

Review №16

2023-08-05 19:35:29

I have one day left of my stay here, and I am going to be completely and utterly honest with this review. I am writing it now because I know nothing will change for the better in the next 24 hours. If you are thinking about staying here, just know that this is not a hotel and that each of these rooms or units or townhomes are individually owned. I stayed in a unit that was very similar to a standard hotel room.I stayed here five days and I got no sleep because the room that I was in is right next to the main Boulevard so you hear traffic all day all night and then the people that were staying in the unit above me had a lot of small children, and it sounded like wrestling matches were going on 24/7, or they were bowling up there or they were doing sprints 24/7 up there, they didn’t know how to walk normal, it sounded like they were coming through my ceiling all of the time and it started at very early hours such as 6:48 AM, 7:18 AM, 8:22 AM, so I got no sleep whatsoever due to the noisy traffic outside which is nonstop and the people staying in the room above mine. I did put in a complaint at the main desk and I’m not sure if the girls did anything about it even if they did, the people upstairs were extremely inconsiderate and didn’t care that there was someone staying below them.This property is extremely old. Where you pull in to check in, there is nothing but stairs I did not see any sort of ramp for easier access getting to check in so get ready to hump your luggage up a lot of stairs. My room is kind of hideous the walls in general we’re just pretty nasty. The refrigerator is very small. The carpeting is extremely cheap. Almost reminds you of indoor outdoor carpeting. The entire bathroom area is extremely tiny and needs a serious upgrade. The showerhead has a lot of hard water buildup on it so it looks pretty disgusting. The toilet area is so tiny there really just is no room to move because the shower/tub is right next to it and that whole area. It’s just so small.After walking on the carpet in my room in my socks for 10 minutes, I noticed at the bottom of my socks were absolutely positively filthy black disgusting. I couldn’t believe it. I took a picture and showed the front desk folks and they said that’s because the owners will not shampoo the carpet and if they do they want to charge more so I asked them if they can come up and vacuum it again I’m not sure if they did or not. I would like to think they did. Additionally, I almost sliced my foot open on a piece of carpet trim that was sharp and sticking up. I brought it to the attention of the front desk people, and they took care of that.I will say that all of the ladies that work downstairs at the front desk or absolutely phenomenal. I was treated with respect they have great personalities. They are straight up, honest with you when you bring a complaint to them which is very nice that they’re truthful and honest and so I don’t think they get enough recognition. My experience with them was wonderful so I want to thank all the women who worked at the front desk during my stay you ladies were fantastic, so thank you I know a lot of this is out of their hands hands.In summary, I will say this:If you don’t give a rats behind about your accommodations, then you might want to consider this however, if you are a person who expects a nice looking room, a nice clean room, and a room where you’re able to get sleep and get the rest that you need don’t stay here. Stay somewhere else. I really wish I would’ve done more research and stayed either at the Hilton or the Marriott because when I found those properties after walking around I was kicking myself in the head that I did not stay at either one of those. I just would not recommend this place if you’d like a nice accommodations. I think if the owners would put some money into this unit that I stayed in, got it and modernize it and really improved it, it would be OK but this place is just really old. The hallways need rehabilitation. The elevators need upgraded. Good luck everybody.

Review №17

2023-09-06 17:11:38

Totally BAMBOOZALED! 2023 pictures when booking, 1994 room when I arrived complete with oak and gold everywhere! Plus the 2023 pictures showed a full kitchen with a full fridge and large stove. NOPE. Was over $1250 for 4 nights in a 1 bedroom with a loft. Complained to the front desk and was told “this happens ALOT”, all units are individually owned and what you get is Russian roulette basically….they took off $88 in resort fees. Then on day 3….BEEEP BEEP BEEP. Building was under construction and a crane was at my 3rd story balcony @ 0800….was asked to move my wet clothes so they could MASK OFF AND BLOCK ALL OF MY WINDOWS to paint!! Mind you the room had no A/C and it was 80 degrees out that day. So I complained again and received 20% off my stay. Okay, great but why the hell was I booked in a room where this would happen. I left a very frank review with Lakewood management and basically got back a thank you for your feedback….nothing else. So disappointed to say the least. Lakewood Village is a great place overall. Would stay again if I wasn’t bamboozaled again with the pictures. The 2 pools and hot tubs are great and it’s a short walk to Lake Tahoe….with a private beach area that was never crowded. I feel as though the pictures of the rooms need to be accurate and don’t book guests who worked hard for a vacation in a room that’s under contraction….WITH NO WARNING AT ALL that someone may appear on your balcony. That’s my soapbox for the day 😀😂

Review №18

2023-02-12 21:00:10

Great location for skiing at Heavenly. The village has a shuttle that transports people hourly to Heavenly. The condo was perfect for our group of 9 people. The unit could be a bit more updated, but it worked fine. Toilets didnt flush well, and one of the stove tops didnt work. Hot tub was a decent size and right by the lake. Great views!

Review №19

2023-08-04 04:47:29

I was provided a bedroom with loft which is underconstruction. I inquired about that on check-in and was told that it was not a issue in the part of building I was to stay. Workers were doing their job in my private patio during the day and the noise of the machines started at 7-8 am in the morning. Probably one of the stays that I would like to forget about. Location was the only highlight I can see.

Review №20

2023-06-20 07:29:06

Better than what we expected after seeing many negative reviews. The rooms are somewhat dated, but the beachfront location makes up for it. Location is great. View is great. Housekeep isn’t flexible. They doesn’t let us do late checkout by just 1 hr

Review №21

2023-07-25 22:58:55

We stayed in the room close to the road. It was noisy. The AC is noisy. We were on the 2nd floor. We can hear people walking. Didnt sleep well. With the price we paid, its not worth it. It has private beach though. The one thing great thing. Room is big and clean. We were here in July.

Review №22

2022-11-26 03:06:07

This place is great! We had a one bedroom suite and the setup was perfect for my family of four. A bedroom with a door, is hard to find for kid naps. The decor is simple. If I werent on vacation, I’d wish they had coffee in the lobby was out before 730am... kids wake up earlier than that. I might also wish ther lock on our door would have let us in on the first try. Those things are so minor - I would come here again!

Review №23

2022-10-03 00:02:55

The resort was beautiful, lots of trees and short 3 minute walk to the lake. Four women stayed in 3 level 3 bedroom condo #508 having beautiful comfortable decor in open floor plan with gas fireplace in living area. Entry level is where 2 bedrooms, 2 bathrooms and laundry are located. Stairs lead to living area, kitchen and dining area. Third level is the loft bedroom. Kitchen is fully stocked with equipment but bring your own condiments. My only comment is both bathrooms are on the ground floor so bathrooms might be an issue if you are sleeping in the loft! There’s a shuttle from the resort to anywhere within about 4 miles of the property- very convenient. Staff was very helpful. We thoroughly enjoyed our stay and will stay again. Thank you!

Review №24

2022-02-18 00:01:16

I have read a few mixed reviews here; I can tell you our stay was 100% on point. Folks need to realize this is a set of condos owned by people, not the actual resort. Our one bed with a den was updated, clean, and perfect. The beach and dock was a 3 minute walk through the parking lot. Our unit was indoors in the main building where you check in. There are larger, more house style units as you get closer to the water. Parking was ample; we had a placard for underground by the elevators. I would like to recognize Ralph and Janet as two spectacular front desk agents. They were very informative and helpful.

Review №25

2022-07-19 20:39:42

We had a 5 day stay here and it is a beautiful resort. We stayed in the three bedroom house with the loft and it was gorgeous, the facilities come stocked with just about everything you need. The lake itself was chilly but to be expected, there were still people swimming. The mountain view from the pier is breathtaking especially if youve never seen mountains like that (like us). The staff were nice but not very knowledgeable about the facilities. We were disappointed that they dont have fire pits anymore.

Review №26

2023-09-27 22:31:18

Condo was dirty, and old rugs smelled like dirty feet. Cobwebs, dust, dirty windows. The pantry door was gross. Scum/mold in main shower. Some towels stunk. The main toilet was loose from the floor. And more...

Review №27

2023-06-15 18:38:59

Under construction for the next few months, STAY AWAY! The units are having the entire siding replaced. The “hotel manager” is not smart enough to take units out of inventory so that they don’t place a family in a unit with the entire outside being renovated from 8a-530p. We had Hispanic males on our balcony blasting music and pounding nails in for 2 days. They left tools outside that our children could have been very hurt by. There is also an older man at the front pool (near check in) that looks like Santa and will get too close to young girls - talking to them and then asking them to leave the hot tub because he’s an “owner”. My daughters are over 5 and he started yelling at us when I told him he was too close to my children. These units are also VERY dated and dirty. I’d avoid this property at all costs. This is all in my opinion.

Review №28

2022-09-04 04:00:19

The location of this condo village is what makes it great. Its right off the main road and minutes from the stateline. The service was prompt when we needed our TV serviced. I like that there are 2 pools for your convenienceWith 3 kids in tow, it really makes a difference in our vacation time to have a private beach within walking distance. The building can definitely use some updates, but I recommend it and will stay there again!

Review №29

2023-06-17 22:12:42

My 3rd time staying here in a 4bdrm beachfront unit to celebrate my Twins 16th bday. We absolutely loved the location! The kids played and swim from sunrise to sunset while adults can watch from the patio. Conveniently located to CvS, wholefoods and safeway.

Review №30

2023-10-16 17:25:42

Really nice place, located close to the lake to go for a walk and relax.Super recommended. The house really clean and a lot of space for the family.

Review №31

2022-10-17 19:41:44

My friends and I stayed in unit 503, which is managed by Vasaca Management. I highly suggest NOT booking through them on Airbnb. Our vacation started out with a major headache! We arrived at 5:30 on Tuesday (10/11) evening, and were locked out for over 2 hours due to the keypad codes not working. With multiple back and forth phone calls to management and re-setting of the codes, we were finally able to get inside to find that there was one roll of toilet paper, one roll of paper towels, and zero hand soap for 6 people staying 4 nights. The next day after being out hiking all day, we were locked out once again due to the codes on the keypad not working. When we called management we were met with attitudes, and was told it was user error. We video taped ourselves entering the code to show that we followed instructions exactly how we were told. The downstairs shower did not drain properly, which forced 6 women to share one shower our first night until they could get maintenance to come fix the issue. There were no shower mats to lay outside the shower which is a safety issue. We were given one kitchen towel, and no drying rack but expected to wash dishes before we left. There were several electrical outlets that did not work. The porch light was not working when we arrived which made it very difficult to try to enter the keypad codes once it was dark. It took an entire 24 hours for maintenance to get a new light bulb for the porch light. This property has the potential to be very nice, but management was unreliable, condescending, and rude. Everyone we spoke to had a different story to tell, and pointed blame at each other.

Review №32

2023-07-17 21:13:11

Pros: Private beach, pools, location, front desk staffCons: The units available through LakeLand Village/Heavenly are in terrible condition. I would say IF you stay here go through a VRBO or AirBnB where you can see the specific unit youll be renting and dealing directly with the owner. Try not to rent facing South Tahoe Blvd - it can be pretty noisy day and night. Parking is also limited and you have to take a shuttle or drive to the overflow parking.

Review №33

2023-03-10 19:10:04

We had to leave early because I had altitude sickness. We told the front desk that we were checking out early 2 days before. At first we were told there were no refunds, but then said we had purchased the travel insurance. We were then told there was no problem. On the day we checked out, we were told again by the person at the front desk that our refund would be no problem. We asked for something in writing, but the system was down. Since then it has been a war with Lakeland Village getting a refund for our unused days. We have been given story after story why they cant refund the money, and have now sent us to the travel insurance company, and were battling with them. Refunds are more trouble than theyre worth. These guys make it too painful. If you need to check out early, then they will rent your room to someone else and collect both rents. Thats apparently OK business practice for them. Ive never seen this behavior before. Criminal.

Review №34

2023-02-04 17:40:35

Great place to stay!It has a private beach you can walk to and the pool is right next to the beach!The room is very unique with a lot of arts and decorations.I will definitely come back again.

Review №35

2020-12-07 18:46:49

The room overall was nice and spacious. We had the unit with a lofted bedroom. Kitchenette was updated. The unit seemed well maintained and clean. Seemed to be plenty of space to park. Maintenance fixed our drain that was slow to drain almost immediately upon our service request. Overall I would recommend to friends to stay here.

Review №36

2022-06-14 03:48:25

The home having 3 tier . We stayed in 519.. Ground floor is having a big bed with a room. 1 1/2 bath at ground. Next floor having kitchen with fridge, dishwash, microwave and electric stove. Here A bad wooden love sofa & chair is provided. No restrooms in middle flour. Next flour 2 single beds. Aged & small kids family will have lots of problems for restroom. All must come down to ground floor for washroom. A bad structured house. Only good point is its just 2 to 3 minutes walk to the beach.

Review №37

2021-06-24 16:24:25

Stayed here a few nights with family and we really enjoyed it. Very nice rooms and spacious. With beach front property, its just a short walk to the shore. You can dock your boat here if you have one. Also whats nice is that they have a shuttle bus that will take you into town 24/7 at no extra charge. Really nice service.

Review №38

2021-05-30 03:44:28

Front Desk staff is great especially Issac. Room is great except for the thin ceiling/thin floor above. You can hear everything your upstairs neighbors are doing. They told me the pool was heated, but it is not, or the heat coils are broken. Access to private beach, private ramp over Lake Tahoe, grounds all kept in great condition. Love this place!

Review №39

2021-03-30 23:40:59

This place was so beautiful. We had a 5 bedroom 2 bath and definitely got more than we expected. For it being our first time to the snow, all the staff we spoke to before, during and after the trip had really great customer service. Making sure our first time experience was everything. All the stores are conveniently located right across the street. And even the surrounding stores and local shops had wonderful people with great customer service. Definitely going to stay here again!!!!! Nice place for a family vacation, a place to take your boo or even a place to get some rest or work done. Theres a beach right in the backyard and the scenic view is to die for. 5 stars 5 stars 5 stars 🌟!!!!! Ps sanitation and sterilization seemed great, but we still washed all dishes before using and brought pillow cases for pillows.

Review №40

2022-01-11 02:55:11

Probably a good location, even has friendly staff at the front desk. But thats where the good news ends.I checked in (at around 6pm) only to discover that the beds are not made, and despite informing and asking the front desk /housekeeping multiple times the photo below is still how the state of the master bedroom looks like.I have no idea whats keeping them busy, and while I hope this is not the norm and a one off oversight, I expected higher quality of service hereEDIT: after reading other comments it appears that there may be a systematic problem with housekeeping here.EDIT2: there is also no toilet paper here (in both bathrooms), and to make matters worse the housekeeper said that she knocked on the door several times, which cant be true because I was waiting outside for 30 minutes in the cold

Review №41

2022-12-27 00:25:51

The worst stay ever!!!1) Non smoking room smelled with cigarettes, like it was designated smoking area. We couldn’t stay inside and we slept with our masks on so we wouldn’t breathe the smell. We needed to have like 4-5 hours so our nose smell will come back to the norm after the stay in this room just for a night.2) The noise of the upper floor, you can hear every step loudly.3) SECURITY. you can easily enter the building from outside from any entrance and it’s not locked, so basically anyone can enter to the room’s hallway.4) Promised sauna doesn’t work for whole season, and we checked with the place if they have sauna specifically and they confirmed that they have it.We booked our stay with Aibnbn (Vacasa California management host), we called them 3 times and emailed to the customer service, nobody came back with reply to us at all.Room # 213

Review №42

2019-05-27 16:54:43

Our room was an amazing cozy getaway in the snow with its own little fireplace and loft. All the front desk staff were more than friendly and helpful with anything we needed. The room was clean and fully stocked with anything we could have needed. Most impressively the price for all this seemed like a steal. This is the nicest place I have ever stayed; I highly recommend to anyone looking to stay in the area.

Review №43

2022-02-21 01:52:28

Avoid this place if you can. Beware that the units at this property are all independently owned and vary drastically in terms of quality. The photos will not be accurate to what you get. There is not enough parking on the property for all the units. The shuttle service is extremely unreliable and should not be depended on. We were on time at the correct stop location and the shuttle drove right past us without so much as slowing down. This caused us to walk back over one mile with all of our ski equipment at night.When we called the front desk they said they were unable to contact the driver and do not control the shuttles which is strange considering they have Lakeland Village printed on them. Reading other reviews it seems to be a systematic problem they have no intention of fixing. The people working the front desk are completely incompetent and were unwilling to offer any solutions to us regarding issues during the stay other than promising a manager would call us which never happened.

Review №44

2023-05-20 10:25:58

The only nice part of this place is the location. The staff that I spoke to were rude, and I was checked in late (after waiting over an hour) and the room was still dirty. Id give it zero stars if I could. Theres a reason this place is cheap, save yourself the trouble and go elsewhere.

Review №45

2019-01-13 01:10:15

We’ve got a cabin with a deck right at the beach. The location is amazing. It’s really the closest to the water as you can get. The views are amazing.The cabin itself is very nice. It has 1 king bed, 2 rooms with queen beds and two rooms with 2 twin beds in each - so 7 beds total. We were exactly 7 people. It could accommodate 9 if we had two more +1s.The price is steep: ~$1500 for 2 nights (Fri-Sun). But it we have 7 people, it’s about $100 per person per night, which is not too bad.There is a dishwasher and a fireplace with both gas and wood.I recommend the place of you’re fine with the price and have enough people. It’s amazing to chill in such a nice cabin at the lake. Heavenly ski resort is very close (a couple miles away).

Review №46

2022-05-31 13:29:41

My family and I had the most wonderful experience staying at Lakeland Heavenly (Pinegrove Townhouse) The townhouse was clean and had update appliances. The staff was friendly when I called for assistance. My family is planning another stay there in the future. Seriously such a great place to stay and this is coming from a person that complains a lot!

Review №47

2022-10-01 11:16:13

We were in one of the privately owned Appartment. The resort is directly on the lake shore, and while it did not perfectly aged, the location, swimming and swimming pools make it a great stay. Coin washing machine are available. One bear was sleeping in a tree which make it a memorable experience.

Review №48

2021-05-24 17:56:55

We stayed at Lakeland Village two years ago and LOVED our room. When we booked this vacation we knew we wanted to come again.The first room we were assigned this time around was awful. It was absolutely filthy. Many surfaces were sticky and/or dusty, there were cobwebs all over, the room smelled musty like it hadn’t been used/cleaned in a long time, the walls were stained and dirty. Most lights were dying or did not work at all, TV didn’t work, fireplace was making noise and didn’t work, couch was very uncomfortable and had springs sticking out. Unit was very outdated and all furniture/stairs were very cheap and felt unstable, broken, or both—including the flimsy stairs to the loft. This is not including some of the odd structural choices made in the room: a shower in a closet, the loft stairs hanging over top of the couch, open crawl space above the patio, etc. All around we were very unhappy with the room as it was NOT worth the price we paid—ESPECIALLY considering this looked nothing like what we saw in pictures or experienced in our previous stay.The service rep at the desk that night was AWESOME, and got us into a new room right away. He gave us a couple options to look at before deciding.The second room was very clean, we had no problems turning anything on, and furniture was very comfortable. We were able to finally relax in this room and felt it was worth the price.When we had called the desk to tell the rep which room we decided to go with, he said “I thought you guys might choose that one as it is the nicest (of the options we were given)”. That alone tells me they are aware that not all rooms are created equally.As mentioned, we were very grateful for the rep helping us get into another room so quickly and easily, but there needs to be more standards for the upkeep of the units. Otherwise, they just should not be priced equally and people should get more of a choice before getting assigned a room. This issue could have been avoided by maintaining higher standards or pricing different rooms at different rates accordingly. The pictures and virtual tour do not offer any views as to what some of these subpar or worse rooms look like, so guests are misled to think their room will be similar to the pictures. Judging by other reviews, we are not the only ones to have this experience. If there had not been a new room for us to move to we very likely would’ve demanded a refund to go elsewhere.As much as we enjoyed our first stay a couple years ago, and the remainder of our stay after switching rooms, we are hesitant to come back in case we get stuck with a bad room again.

Review №49

2022-08-11 16:17:09

If i could put zero stars for fraudulent charges i would. Do not let them try and change the rate on you. We are renting multiple units for a wedding and they are literally trying to double everyones predetermined rates from when we booked 8 months ago. Literally a nightmare of phone tag for multiple hours of our vacation to deal with this while they claim they have no record of the original rate. Beware staying here, highly recommend staying anywhere else.Also, the unit was extremely out dated. Toilets barely flush. Carpets are absolutely disgusting with stains. Dishwasher broken. The list goes on…you have been warned.

Review №50

2019-08-18 03:31:56

Had a great time. The staff and shuttle drivers (Shawn and Nick) were so friendly and helpful. Everyone we came in contact with super nice. Especially Armando who worked in the gift shop. He gave us some great advice on things to do. Room was clean and nice. We really enjoyed the short walk to the private beach.

Review №51

2018-08-18 06:06:20

The property is situated right on the beach and has a great view of the lake. It also has multiple swimming pools including one for kids. We stayed in a one bedroom suite which was quite comfy. The kitchenette is extremely handy if you are traveling with kids. There are also a few really good restaurants within walking distance of the resort. Resort staff is friendly and are happy to help when you ask for anything.

Review №52

2022-10-02 15:47:09

Unit 508 was perfect for our girls getaway to the Lake. Great decor, comfy beds, close to the lake and short walk to parking, shuttle transportation, and lodge. Would definitely stay there again!

Review №53

2022-02-21 16:42:32

Hourly shuttles to heavenly ski resort. Friendly staff, and the room we had looks to be recently decorated. Comfortable beds, warm room, ok kitchenette. They have the heated pool/hot tub open in the winter which is great.

Review №54

2019-12-22 07:19:16

Wide accommodation options close to the lake. Some are directly on the lake with excellent views. The receptionists were nice & cooperative. The bus driver however was actually rude and that is why I gave 4 instead of 5 stars.The house we stayed in had full kitchen, dining & living room apart from the bedrooms. There was no grill equipment available.

Review №55

2019-05-02 00:04:11

While the rooms were older, they seemed fairly updated. The staff was very friendly and helpful. I was on a business trip, so not sure on the cost, but my stay was very pleasant. I loved being able to walk out on the private pier into Lake Tahoe.

Review №56

2022-07-02 23:18:50

This is the condition of studio with loft. Terrible experience. No heating in the room, extremely dirty furniture and upholstery. Front desk doesn’t seem to care about your request like sending maintenance staff if heating does not work. The only helpful person was Carlos who works during the day. Not recommend.

Review №57

2018-02-28 01:03:44

Very happy with our stay, arrived early and the staff were very accommodating, even upgrading our room so we could check in immediately! Room was very clean and comfortable. Location is excellent to popular areas. Resort provided shuttles around the area which was very convenient! Highly recommend staying!

Review №58

2017-01-13 05:13:40

Room is spacious and fully loaded with kitchen utensils, two bedroom townhouse have actually 5 beds that can sleep at least 7 people. Nice and helpful staff. The hotel has a private beach that allows easy access to the lake with beach supplies. This is a perfect hotel for a family travel. Only thing draw back is the forced air...

Review №59

2020-01-23 18:32:13

Lakeland resort was a low key resort that has a lot of perks. They offer a complementary shuttle that will drive you anywhere within 2 miles of the resort. During non-holiday weeks the shuttle comes very quick, on weekends and busier times there was a little bit of a wait. The group I traveled with age ranges between 25 and 29 so are standards are average. The beds were OK but the staff were very responsive and helpful! Depending on the location of your rental house you could have a really nice view of the lake but if you’re not on the lake the walk is just a few steps away!

Review №60

2022-12-17 18:49:51

Property management company that rented us out the air b n b for 5 days was absolutely awful. Heater was not working during winter storm. Oven did not work well. Water heater was out and not working for days during the freezing winter. Many lights did also not work.

Review №61

2022-08-21 18:55:25

Great location, beds were uncomfortable, kitchen was sparsely furnished. One roll of TP per bathroom. One roll of paper towels in kitchen. The floors were dirty. We called the property manger got disconnected and he never called back. Wont stay there ever again

Review №62

2021-08-26 21:50:04

Im not sure whats going on with the bad reviews here because we LOVED IT!! I definitely think some owners may not give the same care but our rooms were great. They were owned by the same owner and the upkeep was immaculate. We stayed in rooms 118 & 321. Room 118 is right near the pool and the front desk giving very easy access to them both as well as the exit. Just a quick beautiful walk through the property and we were at the lake. The rooms had a small fridge, coffee maker, microwave, dishes...etc. Pretty much anything you need to be comfortable and the bed was so comfy. The lobby offered coffee in the morning which was a nice touch. The shuttle driver Steve was great. He took us to and from several nights and was very friendly. Front desk staff was always helpful and accommodating. The property is walking distance to many stores, watersports and restaurants. All in all this place is a great place to stay and I cant wait to go back. The lake shore here is also a great place to spend the day. Sure its not turquoise waters but its clean shallow and beautiful. We couldnt believe how far you could walk out. That was awesome. Also there is a over priced yet fun tiki bar just a short walk down the beach. Cheers

Review №63

2022-08-24 16:21:44

When we arrived it was late. The gentleman at the front desk was visibly annoyed. He rushed us through checking in. When we were leaving to find out “condo” he was rushing out as well. We enter the condo that looks like a basic hotel room. Nothing like the pictures. Although it’s still a good room. A bit pricey for what we got. Step out on the balcony and see the siding is unfinished. Ehhhhh oaky 🤷🏻‍♀️ Until every morning starting early we hear hammers waking us. Every day!!! The beach is nice. We went to see the lake at night. It was pitch black. We saw the pier was closed. So we just walked on the beach for a few mins. Suddenly a flashlight is shown on is from the pier. It was a security guard who was on the pier with a friend. He was rude and questioned if we were trespassing. He said the beach was closed. There were no signs to indicate such. The pier yes. The beach no. But we left and come back to the room. It was horrible being woke to guys outside yelling and hammering every day. Not to mention unprofessional. They were on our balcony when we were still laying in bed!!!! Very disappointed ☹️

Review №64

2023-07-10 19:24:45

Do yourself a favor and do not stay here. The whole place is one massive construction site. Things that are not under construction (where you will be staying) feel like they were last renovated in the 80s. The staff isn’t helpful and borderline rude and don’t expect your room to be cleaned - it won’t be

Review №65

2020-10-16 21:25:00

Absolutely amazing! Gorgeous view. The condo was nice and accommodating. The visit was for my sisters pre-wedding festivities. I loved it! I want to bring my children back possibly in January-February 2021 for a getaway. Theyve never been to Lake Tahoe

Review №66

2019-01-06 23:32:59

Still great after change in ownership. This time we stayed in a 4br with some friends. Spacious, clean rooms, fast wifi. Our unit had laundry machines too. Kitchen was great but range was very small and old, perhaps temporary considering the other appliances were nice. Super close to heavenly California lodge. Didnt use the shuttle this time, as there was a temporary issue and we had a car, but was previously good with friendly drivers.

Review №67

2020-08-11 19:53:13

The pool was closed due to covid so that was a bummer, but their private beach was open. The beach was nice, but would often get crowded. By late morning, it was hard to find a spot.The fully equipped kitchen is BS. None of the knives were sharp and wouldnt cut through anything. The pots and pans were all awkward sizes and there wasnt even basic salt and pepper. The garbage disposal broke, leaving us with a disgusting sink and unable to wash dishes. Employees for maintenance would only enter an empty room, so it took awhile to get someone to fix it. All-in-all, except for location, I was incredibly disappointed. I pay extra for a room with a kitchen so we can bring all our food and save $ not eating out. This kitchen was basically useless.

Review №68

2022-02-22 04:58:24

Terrible experience. After booking a STUDIO LOFT with 4 people occupancy we arrived at the room with 1 bed and 1 love seat. So technically only 2 adults can fit. After talking to front desk guy AND A MANAGER no solution, no apology, no compensation provided! Two of four people in our group have to sleep on the floor! This is fraud. Im filing a complaint with consumer agency, and with their Vail headquarters. Moreover the manager was very rude, and ignorant. Do not stay here! Behind me there were few other guests waiting in line to complaint about dirty sheets and broken bed. Save yourself money and vacation - dont stay here.

Review №69

2018-07-29 00:35:46

Let me start by saying they have the best shuttle service around. We were in the condo units looked like private owner. 3 levels with kitchen and bathroom. Parking was right outside the unit. Two pools and one minute walk to the lake. Had a great time.

Review №70

2017-06-12 00:29:22

Cons: The bathroom was small and it had a leak; the WiFi was horrible; and there wasnt much on the TV that was interesting.Pros: Sofa bed was nice; kitchenette was very convenient; the underground parking was awesome for keeping our car warmer in the cold weather; deck was great, as we had a toddler who loves to be outside; and the extra bedroom was perfect for getting our toddler to sleep.Overall, this place was a great choice for our stay.

Review №71

2019-12-30 23:18:41

We stayed in a one bedroom suite, it was perfect for our family, with a cozy fully equipped kitchen. Enough and more storage space and hangers for all our snow gear and accessories. Apparently these units could be individually owned and hence maybe different inside each.The best part is they have a complimentary on-demand shuttle service to pick up and drop off guests anywhere within a couple of miles from the resort (most of the tourist attractions are within this distance). Skiing, snowboarding or sight seeing, this service makes so much sense. No parking hassle, no lockers needed, its literally door to door service!!

Review №72

2019-02-24 23:35:54

Great sleeping arrangement for family of 4. Nice balcony. Small space for shower and toilet, but it has a heating feature which keeps it warm. Booked a 1 bedroom loft. Few issues when arrived. Responsive maintenance staff. Not enough parking available when it snows. Friendly front desk staff. Convenient shuttle to Heavenly Village.

Review №73

2022-03-22 03:19:11

This is the second time Ive stayed at Lakeland Village. Both times the rooms were significantly less nice than the rooms in the photos. The photos show granite countertops, new appliances, backsplash along the kitchen walls and shower walls, updated cabinets, and wooden cabinets, doors, walls, etc to give a cabin feel. None of that is present in the actual unit (both times). Both units I stayed in were outdated with signs of wear, kitchen utensils/dishes are rare and strangely organized and they dont even have the staples like salt, pepper, and olive oil.

Review №74

2017-12-06 07:04:43

Located right next to the lake. The resort has its own private access to the lake. There is a hot tub jacuzzi and pool. Rooms were nice. Ours had a complete kitchen. Staff were very friendly and accomodating. The staff noticed we had our 4 year old son and made some changes to our room location so that we were closer to the elevator to make it easier for us to get to our car, in and out of the building, etc. He also gave us a free upgrade to another room since there were rooms available.

Review №75

2015-10-27 05:52:13

I stayed here with a great groupon deal, and overall I liked it a lot. The front desk staff were really friendly and helpful, and the room was really clean. Its pretty easily accessible and has good parking, plus you can walk to the lake without leaving the hotel property, which is nice. The mattress on the bed was firmer than I preferred, and it was a bit of a bummer that they dont do complimentary breakfast outside of ski season, but those are my only complaints

Review №76

2018-04-30 01:01:59

Loved the 2-story loft room. Kitchen fully stocked with coming utensils and dishware. I didnt expect cleaners to clean and run the dishwashers for us. Nice location. Large jacuzzi. Sauna also available.

Review №77

2021-04-19 03:48:28

I highly recommend this place. Fair rates for spacious rooms. Pretty clean. Beautiful private beach and pier. Very close to all shopping centers and fast food restaurants. Me and my family enjoyed the stay here. We will definitely be coming back here. The front desk people were always very helpful and polite. I suggest for you to stay the weekdays so you dont have issues finding parking.

Review №78

2019-04-28 00:49:48

This is a great place to say. We got a loft unit with a small kitchenette, living room and separate bedroom. Bedroom has a king size bed, loft has a queen. The resort has a private swimming pool with a toddler pool too. The toddler pool has a Max depth of 1.5 feet. The deep end of the larger pool is 6 feet, which is perfect for older kids or those that have had lots of swim instruction. Our room is very clean and has plates to use for food. The price in the spring is unbeatable. Oh, I forgot to mention that the property is right against the water. The only drawback of this place is that the A/C unit isnt very strong. But the spring isnt too hot, s its not a worry.

Review №79

2021-06-19 11:04:16

What a wonderful place to stay. Loved the 2 bedroom with loft condo we stayed in. One and a half bathrooms which was a plus getting ready in the morning. Full kitchen with fireplace and balcony. Two private pools(open) and saunas (closed due to covid). Property is lakeside short wall from your unit. Staff was friendly and very helpful. Only thing missing was the bbq pits. Definitely coming back in the future.

Review №80

2021-08-05 21:29:56

We stayed in unit 505 and it was disgusting. It was very dark and dirty, the shower door wouldn’t open on one side and there were no skid strips or rubber mat on the tub which made it slippery. The kitchen was very ill equipped. The pots and pans were unusable. We have been coming here for over 10 years and have not seen a unit as bad as this. We asked to change units and looked at two others which were just as bad. We will not be returning to this resort anytime soon.

Review №81

2019-07-31 22:03:31

I wish I could give them negative rating.. me and my daughter has booked room for 07/28/2019. check in had log line at 4 pm. Staff at front counter was very rude. Room were not ready till 6.00 Pm . we didnt get checked in on time. reason house keeping has not done cleaning yet. when we finally got room around 6 PM . room was dirty .. Liquor bottles and glasses were at side table . Dirty sheets were on floor . bathroom has dirty towels. when we call Manager .. instead of apology he threatened us to walk out from room and he called security on us.. we drove 6 hours to reach Tahoe and we never stayed this place and went back home. our whole plan was ruined by this Resort..

Review №82

2019-03-22 23:36:42

I had made arservations for one bedroom plus loft...when I arrived they upgraded me to a two bedroom and a loft. Condo is spacious and kitchen fully equipped. Washer and dryer can be used at the lobby but condo comes with them as well. The downside to this place however, no complimentary breakfast, even though it is announced throughout the websites. I was not looking forward to cooking breakfast....overall, I love it!

Review №83

2018-09-30 04:26:31

As a long time owner at Hilton I have come to expect certain things from vacation properties, especially when in high tourist centers. So when I went to Lake Tahoe and stayed here I expected a certain level of refinement. I was disappointed. On the plus side, the registration staff was very helpful and courteous, and the beds were comfortable. Otherwise, the rooms are vastly outdated, the fixtures are in poor repair and the lowest quality on the market, laundry sat in the hallway for over 12 hours, and everything was just old. Not what I expected for the money I spent.

Review №84

2019-07-08 14:10:39

Very updated and clean unit (#109). On the 1st level, so no additional stairs. My husband loved the pool/hot tub after a day on the trails. Lakeland was located close to everything we wanted to do. Quiet area, just a bit of street noise noticeable from the patio, but this unit doesnt face Tahoe Blvd., so thats good. We enjoyed our 3 day stay. This place is the perfect size for a couple. Really nice kitchen and bathroom.

Review №85

2020-01-17 00:10:52

I have stayed at this location now a few times in the past. Usually for snow skiing. Shuttle service is great, but parking can be challenging at night. I absolutely love their townhomes. Beautiful inside and the view is really something if you get a lake front. They do want you to buy insurance for any damages, I refused. Later as we were moving in, it did concern me when I found damage in the rooms from before. But they never charged me. So this is the biggest concern. I would come back from snow skiing and found items missing. I have never been able to recover any of the missing items. It was usually clothing. This happened on my stay for Christmas in 2014. I returned for Christmas again for 2016 with no issues. But I made sure someone was there while they did the cleaning. I would recommend doing the same.I returned back again for Christmas 2019. I made reservations with Bree by calling directly to the office. She was amazing offering a great rate being so close to Christmas. Had a great time spending Christmas here with the family. FYI: they no longer have daily maid service for the townhomes. No biggie, still had a great time!

Review №86

2018-12-26 05:07:46

Got a 4 bedroom loft for a good price. It had 8 beds and 3 bathrooms. The loft was nice and clean. What i didnt like was that it was 3 floor with 2 staircases. 3 bedrooms were downstairs, the kitchen and living room in the middle, and one bedroom upstairs. With small children this is not an ideal place unless you have baby gates. Not once did housekeeping come. The heater would heat up more than what we would put the thermostat to.

Review №87

2019-07-12 19:02:49

New management, less than adequate experience. Loved staying at Lakeland while under Aston management. 6th stay this and may be our last. Started with my initial call to make a reservation. Rude and curt gentlemen provided very little information that resulted in no reservation. Called back few weeks later with someone more pleasant. Upon arrival an hour early, we were told the room could be ready in 5 minutes or several hours. I get that, however, once the room was ready, we did not receive the call to. Kitty that room was ready. Had to go to front desk to find out. Carpet was old and worn, spider webs on the outside, furniture old. Trash had not been cleaned out from prior visitor and after two days, had to request that trash be removed. Unless you are standing in the right area, the front desk will ignore you until you go and see them at the proper area. While some can be nice, several were rude. Overall, all staff are poorly trained and unorganized. Locals have told us the same. We have enjoyed Lakeland Village for nearly 15 years but after this experience under new management, we will be seeking different accommodations. Sadly disappointed.

Review №88

2019-05-27 03:42:16

I enjoyed it. Rooms are a little older, but the staff was excellent and very responsive. Walk to downtown is 30 minutes if you like walking or can take shuttle. Was a great place to take our family of six for some time away

Review №89

2018-11-21 06:13:14

Had a wonderful stay! My family and I stayed in an one bedroom with loft area. In the loft, there was two queen beds. There was two full bathrooms. It had a full kitchen, dining area, living room, washer and dryer, and a balcony. We will definitely be coming back!

Review №90

2017-03-27 02:31:51

Aston Resort was very quiet and peaceful, yet just a short distance from the bustling strip of South Tahoe. The resort has a great free shuttle that will pick you up and drop you off wherever you want and it goes until midnight. The staff were all extremely friendly and parking was free. It is also beautifully located on a beach to Lake Tahoe with outstanding views. The only complaint I might have would be that the interior could use some updating. Its charming in a way, but it could use a little upgrade.

Review №91

2018-01-25 05:10:28

The room we got was very spacious, comfortable and cozy. I really like the fact it has a kitchen with all the amenities you need. We were able to cook our own dinner and breakfast which save us money and time. This was a really good place to stay, the parking is underground and there’s a supermarket near by and some restaurants. Also, the service was very good and helpful.

Review №92

2021-04-16 23:27:03

Very, very dirty! Do not stay in unit 442! The carpets are actually sticky. There are weird stains all over the couch and I’m honestly thinking I’ll have to get a 3td vaccine after this disgusting room. It is very dark as well with barely any lights. There is NO A/C and the heater smells! This is a 1 star place!

Review №93

2021-08-21 09:47:48

We stayed in 312 it was okay it needed better HVAC, and cable and wifi sucked. Also the access to private lake was a big let down. The lake at this location is very dirty and mucky. little to no chairs for guest use. We also had a family member who stayed in room 119 the room was out dated with a mini fridge. I felt that for the price this place was was not worth it. Seriously renting a place out with garage sale furniture and a mini-fridge for over $500 a night is kind of ridiculous! They really need to hold their renters to a hight standards

Review №94

2021-08-18 06:27:16

Great service and location. 1 min walk to the beach and close to the ski run road. Close to restaurants, shops and dispensaries. Deep pools and good parking garage. Rooms were clean but hot when we first arrived due to the AC not being on and it being in the summer. Cant wait to come back for winter.

Review №95

2021-05-06 21:05:35

Lakeland has a great location from downtown shops and the beach is just quick walk. The bed feels super firm but sleeping on it wasnt as bad as we thought it would be. I recommend getting a 2nd floor room. I dont know why but the people above us were walking at all hours of the day and night! It was crazy! Woke us up alot.The room was clean and accommodated us buying good and cooking it there. Great place...would stay there again.

Review №96

2019-07-12 17:37:47

4.5 stars for me. Excellent location right on the lake with long beach and pier. Also has two pools and jacuzzis. Condo we stayed in was spacious and very well maintained. Only 4.5 for me because of some difficulty at check in causing us to wait for almost an hour beyond check in time. After a long drive, that was a bummer.

Review №97

2018-04-11 16:59:21

Got upgraded into a wonderful room and location after booking through Hotel Tonight. It had a nice kitchen in addition to nice views of Lake Tahoe itself. It had a room that hung out from the top, which felt very cozy. While I slept, my gold bracelet undid itself and I left it on the bed. Luckily, I called and Omar picked up to find it before any other guest could come in. He shipped it to me and I was more than happy to be reunited with my belonging. Thank you so much for the quality service!I was initially scared to go outside in the cold to enter the hot tub, but it was a great hot tub. Also check out the sauna. I liked that Aston provided breakfast as well!

Review №98

2018-07-09 20:34:36

Great place to stay especially for families. Beach is beautiful, paths are great for scooters, truly a special place to create memories. Staff is incredible. My main complaint... NO RECYCLING!!! Step up to the plate! Unacceptable this day in age. Second complaint is the internet is horrible. Not that we NEED to be plugged in all the time, it just makes it very difficult for guests. This needs to be fixed.

Review №99

2016-03-13 05:21:09

We got a 1-br loft. Room was super nice - spacious, clean, nice decor, has everything we need (kitchen, dishwasher, fireplace, balcony). Even had a wine opener in the drawers. The king bed in the loft is very comfy. Staff is super friendly, and they provide complimentary wifi and breakfast, as well as shuffle service in a 2-mile radius.Overall, far exceeded my expectations and would definitely stay again here.

Review №100

2020-08-20 06:20:50

The place is old but very well kept. The only thing they missed when they renovated are the windows and sliding doors. If you are staying in the lodge and are noise sensitive make sure they give you a room that is away from Lake Tahoe Blvd. Otherwise you might have trouble sleeping. The beach that belongs to the property is very nice and only a short walk away.

Review №101

2019-02-12 18:08:15

Beautiful private lake view, friendly staff, clean and beautiful condos. Its one of Heavenly resorts. They have promotional price so I purchased it. Its cheaper compared to the condo that Ive purchased before in North Lake Tahoe.They have covered garage free parking but limited,and plenty open area free parking. They have moving cart that you can use to load and unload your luggage.They have outside hot tub and pool. Their condos have almost equipped kitchen, if you want to save on your travel. You can bring your groceries and cook. The condo that we rented is non smoking area. They have free private shuttle. You just need to wait in the lobby to be dropped off. Then for pick up, have to call the lodge number. The lodge is close to Heavenly Ski Resort and downtown.So far Im very satisfied with our stay.

Review №102

2019-06-28 14:05:01

Its a community of apartments maintained by Heavenly and rented out to guests. The day we were here they were low on staff we had to wait 2-3 hours to check-in (check-out is at 11am and check-in is at 4pm), so we checked-in at around 6.30ish. Beach access, fire pits are the only pros and ya the price was not bad. Not all apartments have same architecture and I believe the bedrooms are too small in most of the apartments its probably cozy in winter but suffocating to me in summer.I might come back here if they maintain their prices.

Review №103

2021-02-11 02:34:10

I was surprised how big the room was. Overall I was pleased with the room. It looked outdated but had a cabin feeling to it. The condo had 5 beds, a King size master bedroom, 2 double in a bedroom and 2 twin over the living room/kitchen area. Due to Covid, no daily cleaning. There was a garbage can just outside the front door to throw out your own garbage. There was a CVS open till midnight to get anything you might need within walking distance.

Review №104

2019-03-14 23:05:56

For the negative stuffs: The buildings are very cheap constructions with paper walls: You pretty much will hear every word your neighbors say, and every step the people above you take into their apartment. We had unit 230, directly on Road 50 and also got all the heavy traffic noise. The kitchen was outdated and only equipped with a mini fridge. The TV box broke down and was replaced with a Roku :(. The bathroom heater didnt work. On Saturday, very busy ski day, the resort only ran one shuttle for 20 people when probably 70+ people were waiting for it. We decided to take our car to get on the slopes at 9am but that was too late to get a free parking at the CA lodge. So it cost us $25 parking fee for the day at the village parking deck :( For the positive stuffs: The apartment was very clean. I liked the fact that they provided big refillable bottles of shampoo, conditioner, hand soap, and moisturizer to try to reduce plastic wastes. The hot tub is big (15 people) and really warm but again very noisy as right on Road 50. There is a small gym and a swimming pool we didnt care for after a full day of ski. The front desk people were very nice, and the building had a covered garage which was great as we got 25+ inches of snow the week we were in Tahoe. Tip: Drive your car (if youve got one) to the CA lodge which is very close and where there is free parking. Make sure to be there by 08:30am, and 08:00am on Saturdays. Also if you wanna use the saunas, turn them on 1/2h before to get in and go enjoy the hot tub in the meantime. Thats the time they need to be warm :)

Review №105

2017-11-26 16:29:13

Bathrooms in 1 bedroom kitchen are far too small. Cant close the door. Bathmats doesnt have room to put down. The employees are nice but not always effeicient. They have a free shuttle that transloers within 2 miles. When you want to be picked up you call. After being on a sunset cruise, the call back number for the shuttle disconnected 10 times. I had to walk back in the dark and cold. Even the staff at the cruise line got disconnect.Rooms are pleasant. The Continental breakfast isnt anything special. For the price, I would expect a lot better.

Review №106

2021-02-21 00:08:59

Absolutely incompetent service. Our room should have been ready by 4 pm and we still had to wait for 30-40 minutes. With 3 kids... We arrived at 1:30 pm and they should have prioritized our room so that it could be ready by 4 pm. This is the first time in our life that we were not accommodated in time. Check out at 10am and check in at 4pm. Why it takes 6 hours to do house cleaning??? Avoid this place.

Review №107

2018-10-06 23:27:34

I was very worried to bring my family here because of the reviews. It has been amazing. We stayed in townhouse unit #451. The owner has taken very good care of it and it has all the amenities.Cons: Wi-Fi (they are working on updating is what we were told), coffee maker needs to be updated to Kuerig, long wait right at check in time. If you have any one who has trouble with stairs the townhouses may be a problem with larger units.Pros: This unit can sleep 16 two to a bed not including the couch ( we only have four so more than we needed). Three levels, kitchen is upgraded, granite counters, very nice appliances, cabin decor, nice furniture but couches could use replacing. Bathrooms are not updated but there are three full bathrooms so really feeling pretty lucky. Staff is very friendly, parking was easy and close. Its October so cant speak to air conditioner but heater and fireplace is great. Tennis courts, hot tub, pool are all amazing. The private beach its also very beautiful.If you are looking for modern lodging and state of the art dont stay here, this is a cozy, family friendly, tahoe cabin feeling place. The grounds are great. We didnt use housekeeping so dont know how that is, but we have enjoyed our stay so far. Our total stay was four days. We will definitely be coming back and hopefully to this unit. I dont know if you can request a specific unit but that would be nice. If you have a large group this place can not be beat. Heavenly just took over management when we got here so dont know what it was like when managed by Aston.

Review №108

2018-01-11 02:00:19

Just taking time to review since we stayed here multiple times. We are family who likes to rent condos from Aston Lakeland, particularly during winter season. We definitely recommend staying here. Our family experience has been really positive staying at this place. We also love the amenities such as coffee in the lobby, complementary breakfast, free shuttle. Also I dont usually notice or comment on staff names but have to say we really appreciate how the guy named Jerry Bindel personally ensured we had great stay by quickly having staffers fix minor issues we had once with just one condo. So we are really impressed with the customer service by the staff

Review №109

2017-08-30 00:33:04

Great location, very nice beach. All the rooms have kitchens, which is perfect if you have a little one that you need to cook for; perhaps also for adults because most food in Tahoe sucks. Property is a bit dated and rooms on the road side are quite loud.

Review №110

2019-07-29 05:26:08

Currently here for 2 nights and this is only day 1. We were finally able to check in at 4:45 not at 4. No towels available because staff was too busy to wash them. (If there’s not enough staff to run this operation then rent out half the units.) Why make everyone suffer instead of enjoying there vacation? Finally received towels to shower with at 10p.m. Comforters on all beds were disgusting. Thanks to the great help from the staff who suggested we go down to the store and buy laundry detergent to wash them ourselves. Ohhh, we did go buy laundry detergent to wash bedding so we could sleep, only to find a washer full of old dirty towels from previous vacationers. Lucky us, we got to wash and clean that too. Could’ve stayed home instead of spending almost $400 a night to clean up this filth. Will not be coming back here to this 1-2 star motel. Hard Rock Casino sounds better for night 2.... Very disappointed...

Review №111

2016-03-01 10:12:49

I had a first-floor room in the main lodge this past weekend. Overall the room and the property look nice on the surface, but there are some issues they need to work out. The sheets on the bed when I checked in looked like someone had walked on them with dusty shoes. When I asked for new sheets, the ones given to us were dirty too. On top of that, the tub didnt drain properly, so taking a shower was pretty much like taking a bath. The next morning I asked for the sheets to be changed and the tub to be looked at, and I was told both would be taken care of. When I returned later that evening, the tub still didnt drain properly and the bed was made but the sheets hadnt been changed! Although the breakfast is good and having a kitchenette in the room is useful, I wouldnt recommend this place until some of their quality issues are worked out. Oh, one last thing: the walls and ceilings are quite thin--you can hear your neighbors well through the walls, and we happened to be next to a family with several young and roudy kids.

Review №112

2018-09-30 03:37:08

The staff was friendly enough, but the facilities were lacking. We had dirty sheets and towels in our hallway for more than 12 hours, everything was just run down and in need of repair and/or updating. The good news was the bed was comfortable and the water was hot. Beyond that, there werent many upsides.

Review №113

2017-07-18 02:05:53

The location was perfect for the weekends events. Not to far from everything! You had the lake all around you and things to do in every direction you go. Theres plenty of restaurants and bars to choose from. If you dont feel like driving everything is walking distance as well. If you dont feel like going out, the room includes a kitchen and Safeway is just around to corner to go shopping! Definitely a great place to stay! Will be back with the family for future vacations!

Review №114

2018-10-01 04:35:28

Loved the space in the homes as well as how quiet it was! The private beach is awesome and there is a grocery store close by as well as many restaurants. There was a shuttle that was easy to use to get to the village and back. Easy check in and check out. Overall very pleased.

Review №115

2019-07-14 04:09:17

I will be referring specifically to the Lakeland Village Lodge. Since it was sold a year ago it has gone down hill. They have cut staffing, they no longer provide daily housekeeping service in fact people are emoting their trash and putting the rash bags out in the hallway. I took a well used stairwell from the second floor to the first and there was a Kleenex on the platform between floors that was there the entire 4 days I was there. There use to be a snack shack by the beach and it has been closed. Basically the only good thing is the shuttle service it provides for a 2 miles radius from the hotel. I have been staying there for several years however after this stay and the lack of service I seriously doubt I will ever be staying there in the future. I will be looking for another hotel or resort. For the price you have to pay to stay at the lodge it is definitely not worth the price. We requested towels at 8:40 in the morning and we did not receive them until 6:45 that evening after several more requests.

Review №116

2019-03-17 22:55:03

It was our first experience getting accommodations for 10 people and we loved what we got. Checking in and out was really easy. We loved the free shuttle service for the first days, but we were somewhat disappointed with it on Saturday. We were also disappointed by the pool and jacuzzi hours.

Review №117

2022-02-22 21:25:34

A great location for skiing. The units we stayed at are mostly clean. The front desk doesnt have bandages when we needed just one. Wonder do they have a first aid kit in the building at all?

Review №118

2015-05-20 21:55:51

Rooms were clean, and the staff are very nice. The price is pretty decent for a fairly big room/unit. Free WiFi was a definite plus, even if it was slow sometimes. The location is excellent since its right next to CVS and only a short walk to Safeway. Ill definitely stay again.

Review №119

2020-03-24 19:41:07

I advice to make any reservation with this resort directly rather than through a third-party booking company as their cancellation policies are not updated. I had book a studio with loft room back in February with the understanding that I didnt have free cancellation, but partial cancellation when I booked it through Booking.com. My credit card had been charged full price prior to the my eventual need to cancel my reservation on March 1, 2020 via Booking.com at which it was approximately ten days when I could cancel with a partial refund to only be told by the resort state that that they policies are not reflected on Booking.com, but will honor the terms or only being partially refunded. Its March 24, 2020 have yet received any partial refund That had been promised to honor by Lakeland Village Resort. I strongly advice all interested parties to make sure you check whether their policies are up-to-date before reserving a room as to avoid getting scammed out of your money.

Review №120

2018-09-05 00:21:19

The pictures shown are units that have been kept updated. Our unit smelt quite musty and could use some updates .Good thing I brought my own bedding. As the bed spread is stained and sheets had holes. Beach access and location is great!

Review №121

2022-12-19 23:05:27

What a wonderful location. The views and the amenities are first class. We have stayed several times and always look forward to getting back.

Review №122

2021-04-05 21:34:48

Beach front property, super relaxing and right at the base of Heavenly Mountain. The place was pretty large and can fit 8-9 people comfortably. If your out for a ski / snowboard trip great place to stay; or even if you just want to get away!

Review №123

2020-05-03 18:15:46

We used to vacation here when I was a kid, so it was very nostalgic to go back with my own kids. Centrally located, on water, and two pools make Lakeland Village a great place to stay in Tahoe.These are vacation rentals, do dont expect the usual hotel amenities. However, a full kitchen with a full sized refrigerator is a big benefit for a family on vacation.

Review №124

2021-05-04 23:17:43

This is a beautiful place. The grounds are maintained and clean. The condos are great and the staff was helpful. Parking is easy and it is very close to all the attractions. A CVS and Whole foods was right across the street which made shopping very convenient.

Review №125

2023-08-14 00:46:06

If you ever decide to go on vacation believe me you might want to go and check this place out lake Tahoe is beautiful and this resort is in the middle of everything just 15-minute walk to the casinos.

Review №126

2017-12-22 01:07:25

Great place to stay for snowboarding. The pier is great and a lakeside view is the best. Some of the stoves were broken but could be lit with a match. Wifi cant serve too many people and is quite slow. TVs dont come with an HDMI but its okay.

Review №127

2017-03-06 23:46:37

The living space is really nice. Large living room and dining area with a small kitchen in an open plan on the second floor with several good size bedrooms. The only downside is that parking is hard to get and you can end up parked far from your unit.

Review №128

2022-08-11 06:08:47

Horrible rooms, Horrible cleaning, Horrible Service. They gave us a room smaller in size then what we paid for. Room was stinking. Moved us to another apartment in which dishwasher was overflowing and no one turned up for almost 12 to 14 hours to resolve the issue.

Review №129

2017-08-08 21:11:45

The location cant be beat, right on the Lake with a private beach. However...the units we stayed in 477 and 474 were pretty outdated. Bring baby gates for any small children as the town homes have multiple steep staircases. They smelled kind of old/stinky too. Probably would not stay again. Maybe the condos or other units are better/more updated than the 2 units we rented.

Review №130

2019-06-03 03:48:12

Cons: Room was average with worn furnishings and dated decor. Bed was an innerspring that caused the whole bed to move with every motion. Outlets to charge electronics were a bit of a scavenger hunt. We had no bath towels in our unit, just hand towels and wash cloths. Toiletries were in bulk pumps that were nearly impossible to use. Split bathroom with a toilet that is squished between tub and wall, bathroom sink is spacious (a minor remodel and removal of split would make the shower/toilet portion feel less like an afterthought.) Lots of creaking floors overhead that let us know when other patrons were awake. Parking is a premium and there is no view of any part of the lake from the main lodge (contrary to photos on advertising). Units are not very accessible. We never did find the elevator. The front desk is 2 flights of stairs up from the parking lot. Pros: 24 hr front desk, really friendly staff, central location, and a kitchenette in the unit with small stove, sink, dishwasher, micro and mini fridge. Clean linens, balcony (view of parking lot, but it was a balcony), and spacious floor space. Unit did have a wood stove, but was not used during our stay, also had an in unit ac/heat unit. Overall, average room that cost more than it was worth.

Review №131

2019-09-20 03:36:48

Was fine but staff was poor. No housekeeping service unless we were staying over 7 days. Never heard of this before. Big billing surprise after checkout, was resolved only after threat of dispute with CC company. After renting two of the homes for 5 days each expected more

Review №132

2023-10-14 20:35:42

Don’t go there this year. After I booked I saw there is construction planning for winter. So I had to cancel, they should’ve stopped booking for any construction planned. So greedy

Review №133

2018-07-25 02:06:26

Company has just changed ownership and sold to Vail. The transition does not appear to be completely smooth as a lapse in security has led to public occupying the resort beach and leaving canopies and chairs all over the beach. Previously, only guests of the resort were able to stay and have beach access. Otherwise, this a typically a beautiful place to stay. Unfortunately, it has been extremely overcrowded during our stay due to lack of regulation. Two nice pools, plenty of rentals for lake vehicles, and within close driving distance to all nearby attractions. My Family has been staying here for decades and has loved the scenery provided here

Review №134

2019-09-10 23:23:46

Overall my stay was great. We rented a 4bd 3ba house with loft that was equipped with everything we needed. Checking seemed to be an issue. We arrived around 2:00 PM and were told that our condo wasnt ready. No problem. We decided to grab a bite to eat and come back. Around 3:30 PM our condo was still unavailable to check in. We were given the same line as everyone else that housekeeping was still cleaning the room and we would be notified as soon as the room was ready. With all of the people waiting in the lobby they must have a housekeeping staff of 100. We did talk to a party who were there waiting since 11:00 AM, and another couple who had requested an early check-in. However, Management clearly told that couple it was a request and not a guarantee. Miraculously at 3:57 everyones room was clean and ready to go. I know check-in time states 4:00 PM but I have never encountered an issue where arriving an 1hr or so before time and not being allowed to your room. Lesson learned and we can plan better for next time.Note to everyone arriving early. Plan for a day at the beach, enjoy any festivities you have planned and check in after 4:00PM. If youre waiting to check-in prior to doing anything and arrive early you are SOL!!!

Review №135

2019-02-09 00:05:07

Good location just down the street from the California Base and other conveniences close by. Our particular condo unit was underwhelming. Unit was outdated, with atrocously old carpet, dirty in general and did not match beauty of pictures, but value was good.

Review №136

2021-04-04 18:27:05

Two night stay from 4/1-4/3/21.Our second floor room was located facing Lake Tahoe Blvd, which was rather noisy because of road traffic. Room sound insulation was very poor as I was waken up at 2am with people running and jumping around in the room above until ~3am. I could also clearly hear someone having sex. I was awaken again at 5am with people walking around heavily. There was a constant squeaking in the ceiling as well, which turned out to be very disruptive, even when I slept with earplugs.Ive stayed at many inns/hotels in South Lake Tahoe during the 2020-2021 winter snow season and can confidently say I will not consider this place again.

Review №137

2021-04-29 02:04:30

Beautiful, relaxing, comfortable, extremely nice. Only negative, they only give you 1 parking pass and we needed 2.Everything else was perfect. We are going to try and reserve the same place for our next trip.

Review №138

2016-12-18 22:11:22

Each room is individually owned and decorated so they each have their own beautiful character. They have a great complimentary breakfast selection. Only 5 minutes away from the heavenly village which has cutes shops ice skating and movie theater as well as the lift to skiing/snowboarding. Beautiful location and view here, would stay here again.

Review №139

2019-07-27 17:55:03

My stay at this location sucked, the room service never even stop to provide clean towels or bedding. I reserved the deluxe studio and it turn out they are all the same,meaning I payed extra for the same room as the others. Also not to mention the bathroom was too small with some smell.furniture outdated. I would not recommend this location at all.

Review №140

2018-07-29 20:13:30

Very understaffed for extremely busy season. Housekeeping took entirely too long to clean rooms which werent cleaned properly and only 2 clerks to check in 100s of people. Management should really look into having better plans and back up plans for high season

Review №141

2016-04-15 04:31:08

Very friendly front desk. Good hospitality, in addition the front desk empolyees knew a lot about the activities that happen in the area. The room was spacious for four people and had everything normal people would need. The location is perfect; looking over lake Tahoe.

Review №142

2017-09-16 13:51:59

This is a Wonderful place to stay! The little cabins are so so cozy and warm. They have a little kitchen and a dining room. Its 3 stories tall if you count the cute little loft. Absolutely AMAZING!!!!!

Review №143

2022-01-07 17:30:54

Came to south lake to ski Heavenly used my Epic Pass to book the stay at Lakeland Village so i could get 20% off... what a mistake. The room itself was okay however lots of noise traveling though those walls but the real issue was that staying on a Vail managed property we thought the shuttle service to the resort would be a well oiled machine. We struggled to get to the resort in the morning to ski waiting 3+ hours at times for the shuttle after being told it would be there in 10-30mins... this happened every day we were there. Vail is the 13+ billion dollar company that owns and operates Heavenly ski resort... why cant they figure out how to give their employees the tools to take care of their guests. Its 2022... how about an app that lets you know where the shuttle is and when approximately the next bus arrival is.. we were left stranded countless times... if you are booking lakeland to ski i suggest you reconsider... stay at the mariottt or one of the casinos down in the village so you can walk to the gondola... better yet go to a non-vail managed resort because this is ridiculous and seems to be happening at multiple vail managed/owned resorts/properties.

Review №144

2020-02-17 22:09:12

New condos needed a little more cleaning of the cobwebs. You find very basic kitchen utensils and appliances.remember to include salt & pepper in your shopping list. Third party reservation us not such a great idea. What you seeing the website not necessarily what 6ou get. Depends who help you at the desk, you may start your long due vacation with a grouchy manager an unpleasant experience. The one who doesnt want to deal with it because of 3rd party handling your reservation and its not her problem. She didnt care that we made the reservation because we had a 84 yo Grandma in our party, we made our choice with her in mind. What they gave us was nothing like the photo!! Im sure you can have a great place to stay when dealing with miss Paige, the supervisor when you make your reservation.

Review №145

2019-05-13 06:08:09

Services and room amenities are GREAT. But our upstair room was so noisy on the mid-night. From our bed we keep heard people slammed the car door from parking lot, and also some people from the next door room slammed their unit door, too much noisy, so I only had few hours sleep, feel more tired rather than rileks. Maybe wouldnt come back here.

Review №146

2017-01-19 16:02:14

The unit we stayed in has not been updated in many years and it is in desperate need of weather stripping and other improvements. One can see daylight around the door jam. The windows and slider are cold and drafty. The fireplace is good at turning wood into ash but terrible at getting warmth into the living room. The furnace is loud and was constantly kicking on trying to keep the living space at a comfortable temperature - it was largely ineffective.Housekeeping came around on occasion. Usually late. Sometimes not at all. Twice they left a gift basket with a bottle of wine. Of the two bottles given, the first one was bad and the second was worse. Housekeeping was fond of leaving the front door open while they casually entered and exited. Not one to enjoy blustery snowstorms blowing through my front door I tried closing the door but it was promptly re-opened by housekeeping. I gave up trying to fight this battle.

Review №147

2019-07-12 01:50:29

We stayed 4th of July weekend. Check in was 4 pm but our placewasnt ready. We waited for over an hour for our place to be ready we kept being told it hadnt been inspected. What is the point of having a check-in time If we drive hours just to have to wait The pool were nice the bathrooms we a mess all the time. We received stained towels. The garbage from the previous people was left at the front door. It was gross

Review №148

2017-12-19 02:32:56

I like this place. Its right off the beach so you can easily walk along the shore and to the piers to take a view of the scenery including the lake and mountains. I loved our accomodations. A 2 bedroom apartment with a loft on the second floor. Very nice and cozy.

Review №149

2021-02-14 18:24:18

Stayed for 3 nights it was super comfortable felt homey, was equipped well didnt have any problems with anything. The kids enjoyed the stay and want to come back. We definitely will. South Lake tahoe is such a beautiful place to visit i would definitely recommend staying at lakeland village. We had an amazing time!!

Review №150

2020-10-29 23:42:39

Convenient access to the private beach, good for families with young kids. The rooms were old but decent and spacious. I recommend this hotel to families with young kids who doesn’t want the headache of driving to beaches.

Review №151

2019-08-12 18:06:07

My family and I certainly do NOT recommend Lakeland Village Resort! For starters, the pictures online you see while booking, do not represent what you see when you check into your room. The rooms overall (décor, condition, vinyl, furniture, carpet, etc.) are all extremely outdated and in need of major repair. Ive attached pictures, but the carpet was badly stained in multiple rooms, there were Cheez-it crumbs all over the couch from previous occupants, one of the bed comforters and couch cushions were stained and torn, the smoke detector was missing in the ceiling (just a hole in the ceiling was visible), the AC/HVAC did not work (during the month of August - really) - but there were numerous fans in the closet, the 3rd floor window screen was sitting on the floor by the window, the dishes in the cabinet all needed to be re-washed, we felt like the deck was going to collapse if more than one person stood on it at a time, the front desk and pool house were constantly out of towels, the staff did not check on you or offer additional towels or to pick up trash during our nearly week long stay. When we asked to change rooms, the guy at the front desk when we checked in (Wednesday afternoon on 08/07/19) said nothing else was available, and that he could offer no discount saying the property management company is not responsible for any of the items we mentioned. He said all the damages and repairs are the responsibility of the owners. We showed him the pictures of all we found, and he persisted in blaming the owners. He said we just manage the property and are not liable for those issues. He told us he could give us a refund if we wanted to go somewhere else. Go somewhere else?! We booked this over a year ago (due to Hot August Nights / Car Show) and all the other visitors we knew would be in town at this time. Everything else was entirely booked or insanely priced (in and around Lake Tahoe) when looking for same day reservations and lodging for 8 people. The quality of this whole facility is absolutely awful! The staff is extremely rude, uncaring, and far from attentive to the needs of their customers. The only, and I mean only positive feature about this place is its location. The location has a very nice beachfront and pier to go swimming or boating from and you are near numerous shops, restaurants, casinos, and other entertainment. Thats really all that saved our trip. Please dont be deceived by the online pictures when you are looking to book your stay at this property. Ive worked in the Hotel/Restaurant Industry my entire career (over 15 years) and have never stayed anywhere with this level of falsely advertised rooms and poor customer service. We strongly urge you to book elsewhere if youre visiting the South Lake Tahoe area.

Review №152

2018-05-24 21:34:04

We stayed just one night. The room was clean and quiet with a small full kitchen. The front desk staff was very nice and helpful. My only problem was the bed was disappointing. I would stay again though.

Review №153

2018-08-14 15:42:29

Overall it was just an okay experience. Housekeeping service was slow, Wi-Fi was non-existent, I was very disappointed in how the front staff was handling complaints by others. The Wi-Fi was so bad that they shouldnt even publicize that they offer Wi-Fi. The fastest speed I got from inside the business center was 2.13, from my room was nothing. I was not the only one that was complaining about that issue either. I overheard many other dissatisfied customers when I was working from the business center. The front of the house staff is not very compassionate or welcoming, it really makes me not want to go there again. The towel service at the pool was horrible he said to come back 30 minutes and we went back 30 minutes twice and they said come back 30 minutes. Both times we went to the pool we didnt have any towels coming back. The best part is having easy access to the beach from their property, but my wife and I are not sure if that is a strong enough selling points to come back again. One tip, get a strong super fast wi-fi infrastructure in place for at least the lobby and business center.

Review №154

2019-05-04 22:04:06

We went during the off season so we pretty much had the beach to ourselves. Room didnt look like the picture, not even close, but was very clean and comfy. We booked the room on Expedia so maybe they just use same picture for all studio rooms?

Review №155

2020-11-03 01:09:07

Amazing place with a great view of the lake and a private beach and pier. Definitely worth a visit. Probably better during summers.The larger cottages are a pretty good deal for family vacations and stays. Definitely a great place for large groups as well as couples.

Review №156

2019-10-26 06:08:41

First time visiting Lake Tahoe, I had a great time.I was expecting a small hotel like room but instead got a beautiful loft. The place was fully stocked with everything that we needed.I highly recommend for a family vacation.

Review №157

2018-10-24 14:19:46

I have stayed in many Aston hotels in Hawaii and I am usually very happy. I was in shock walking into unit 418 in Lake Tahoe. We rented the two bedroom two bath unit. We walked into a disgustingly dirty townhouse. The carpet is stained and sticky throughout. The tile has off stains on it and the light switches are so black you don’t want to touch them. I walked into the living room and found some odd prescription pill on the floor. I’m glad I found it before my child! The kitchen is supplied with dirty, old and useless utensils. I then turned on the tv and found out hat the owners of this unit are too cheap to spring for basic cable! There are a few very snowy channels that barely come in. There are also odd notes from whoever owns this unit saying they’d have more amenities but previous renters stole items. That should not be allowed. Aston needs to check these units and hold them to a standard. This is a one star disgusting room that cost $350 a night in the off season! I will never return to this Aston.

Review №158

2018-02-05 05:55:11

Short walk to lake. Nice suites, fully stocked with any supplies youd need. Friendliest check-in staff ever. Shuttle is a nice bonus, parking is tight. Continental breakfast available. Lots of restaurants close, and shops.

Review №159

2018-09-06 01:58:07

The apartment was spacious and well decorated. Friendly staff. The private beach is a short walk away and a good spot to spend the evening. They have a shuttle to nearby locations which is useful.

Review №160

2017-09-06 03:30:48

The rooms are huge, vintage style huge wooden roofing. Good amenities, not everything was working. The only negative thing is that the bedding on the 3rd floor was not changd, featuring hair and other remainings from the previous occupants.

Review №161

2018-12-26 04:07:26

Its cool. We got a 4 room condo with a loft. Total 8 beds. Has WiFi but mainly only works in the living room/ dining area. Thats located on the second floor. Its about 5 min from Nevada state lines so if you have a need to gamble there you go. Has its own beach front area to the lake with nice views. Only gave a 4 star just cuz nothing is perfect

Review №162

2018-06-30 06:35:50

Huge complex. Doesnt matter what condo you stay in because it is only takes seconds to walk to the private beach or pool. The water front condos are pricey but are worth the extra cost. Make sure to secure your bikes if you leave them outside because opportunist like to steal them. There are security guards patrolling the grounds 24 hours, but they cant be every where all the time. Nice place and well worth the price.

Review №163

2016-08-14 01:41:14

The rooms are massive, and similar to a lodge. The room we are in had 4 bedrooms 3 bathrooms and 2 twin beds in the loft. The resort is within walking distance of countless restaurants and shopping locations. Maids come daily to clean lightly and give more towels and whatnot.

Review №164

2018-08-22 01:05:14

Property and rooms are outdated with a musty smell but do offer some rustic charm.Im giving Aston one star because we had two issues during our stay which the resort failed to resolve:- The WIFI was down for our entire stay- As we were getting in bed our first night we realized our sheets were dirty and had hair on themThese issues aside the most frustrating thing about Aston was the lack of effort and ownership displayed by the Aston staff. Throughout the entire weekend they: (1) refused to give us a straight answer on the WIFI being down, (2) were unwilling to quickly step into action when we found dirty sheets at 10pm, and (3) were not willing to make their manager available to discuss our issues.After the first night we wanted to checkout but couldnt because we couldnt talk to anyone in charge. Very convenient.Dont stay here!

Review №165

2022-03-01 06:57:28

We had issue at check-in. First 3 rooms they tried had some problem or the other. Finally got upgraded to a bigger one. Even there neither the TV worked in any of the rooms nor the wifi. Staff tried to help us by getting a couple of DVDs from Redbox. Rooms were nice with great views of the lake. I guess bad timing for their tech upgrade.

Review №166

2021-02-07 17:52:01

The lady at the front desk (blonde hair with glasses) is the most incompetent lady in the South Lake Tahoe region! She said our room has a parking with it but she said she cant help me if there is no parking available. She wouldnt tow cars that did not have a permit. She asked me to park at a Safeway that was 20 min walk in freezing weather. I had a 2 year old daughter. SHAME ON YOU! Instead of helping me, upon being asked her name, so i could complain, she was not willing to share cuz that would reveal her incompetence at the front desk. She threatened to call the security if i did not leave. She was truly playing the women card and i just left from there.. left a bad taste in mouth that the lady was trying to hide her incompetency by calling security. Anyways room was great, everything except the front desk incident was good. Would highly recommend not to walk to the horrible front desk people who have bad attitude and really dont know their work!! Lakeland, train your front desk robots to be a bit human. Very POOR experience! Would only recommend if you run out of all Tahoe rentals!

Review №167

2021-03-27 15:36:24

Went to get remarried on my 30th anniversary couldnt get in the room to change for it then wasnt the room suppose to get so just came home. The room we got for the night was nice but wasnt what we paided for for our anniversary. Food at lake shore grill was great also.

Review №168

2021-02-22 20:54:03

We had booked a 5 bed house but we were given Car Park pass for only 1 car !I found this surprising to put it mildly. We had no clue where to park our other two cars. The folks in reception were not helpful and only warned us we may get towed after a warning!The vacation was ruined, worrying about our cars getting towed and planning around it. We would expect at least 3 -5 car passes for booking a 5 bed homeSurely a group that can fit in 1 car would not need a 5 bedroom home

Review №169

2017-02-06 14:50:06

Only stayed a night, would have loved to stay for a week. Great for groups! You definitely need a map to get around, never figured out their numbering scheme. Big hot tub with lots of young people and various groups but it closes at 9PM--way too early!

Review №170

2018-01-08 04:57:24

We are family of six from Bay Area and over the years have stayed multiple times at condos within Lakeland Village. Every stay has been super fun, super positive experience! We think this is due to it being a very well run facility from top managers on down. We are so impressed with the GM there, Jerry Bindel, who we could tell genuinely cares about guests. The one rare time we had minor issues with our condo, it was Jerry who personally ensured the staff corrected those issues super-fast! The reason we love this complex is: 1) Incredibly close to major attractions such as the lake and also Heavenly; 2) Free shuttle to nearby attractions! 3) Lots of extras (we enjoyed the free wine & cheese tasting on the last stay); 4) The units we rent are always in great condition with great amenities! 5) and most important: really great customer service from all the staff!

Review №171

2023-08-06 06:26:42

Couldn’t find parking even though the establishment “guarantees” a parking spot. The front desk is unavailable when needed and the security refuses to tow. The security is rude and dismissive. Never book here again.

Review №172

2019-05-11 07:34:45

I paid $305 to be monitored by The resort security. We go up there to party and have a good time and they banged on our door loud and told us that they can hear us laughing down the hall. I mean really if you can stay in a hotel and laughed then whats the point of coming. Beautiful place but not for partying

Review №173

2018-08-21 22:26:56

The location is pretty good and Bianca was very helpful but the rooms were very dated, in the main building, and the wifi, when you can get it to actually work, is a joke. Never once did I get more than 1mb from their high speed wifi while in my room. Most of the time it hovered in the 0.05mb - 0.10mb range. I could literally barely use Google. Forget even trying to go to a social media site. Beyond that, it took us three rooms to get one that either didnt stink and had working wifi (which per above was a joke as it turned out). The elevators feel like death traps and are puny and the baggage carts must be 20 years old and almost require more work than just carrying you stuff up. Honestly, for the money, I feel like you could find a much nicer place. If location is all you care about, maybe its okay but you dont get much of a view of the lake unless youre in one of the townhomes.

Review №174

2019-12-01 03:03:34

The location is great right by the lake. The reason I am only giving one star to this resort is the rude receptionist whose name is Liz M. She yelled at my friend when we were checking in. That was not cool at all. Then she had a pretty heated argument with me for defending my friend. Also the wifi wasnt working in my unit and I called the front desk. They pretty much told me to suck it up.

Review №175

2018-03-31 01:53:49

We rented the Pinegrove townhome with 2 bedrooms and 1.5 bath, it was very spacious and according to their website could sleep 6 people, but I think even 10 people would be able to fit in there. Theres a full kitchen stocked with utensils and pans, and theres a nearby Safeway so you can just buy groceries and cook meals instead of eating out. Theres a heated pool, hot tub, sauna, laundry, and a beach house which is a great place to run during the summer or winter if you dont mind the cold. Staff are friendly and very accommodating. My only issue is that we called housekeeping to empty out the trash and clean the rooms, but they just replaced the towels and didnt clean until our checkout day. Overall, its still a great place to stay at in SLT, and theyre free shuttle to local restaurants and Heavenly Mountain is a definite plus if you dont have a car or dont want the hassle to find parking in Heavenly.

Review №176

2013-09-08 00:27:29

Rooms of various sizes, from studios to multi-bedroom condos. All equipped with kitchens, so you can save money by cooking on-site. Plentiful breakfasts are included. Subscribe to their email list for occasional deals. If you get a large group together and rent their one of the multi-room condos, its a pretty good deal. And they have shuttle busses to the lifts.

Review №177

2022-04-14 03:28:43

Awesome place to stay. We stayed in 4bedroom with a loft condo and I must say it was amazing! The house was beautiful! It was a 2min walk to the lake.

Review №178

2018-01-06 15:29:26

One of my absolute fave resorts...Splurge for the 3 story townhouse, its like a cabin on steroids...great wintry feel...located right off the main strip in South Lake Tahoe, minutes from Heavenly and casinos...snow parks nearby for the kids...the resort offers continental breakfast and hot drinks all day...love the hot tubs with great mountain and lake views...the resort is located on a private beach and they offer plenty of activities. The staff is the best and very accommodating.

Review №179

2021-06-13 23:53:52

Decent property location but the rooms are not all renovated. We got a very old, dirty and stinky room. To make matters worse the front desk manager wouldnt change the room or help in any way.

Review №180

2016-11-05 06:42:12

I stayed in townhouse and it was lovely and comfy. There is 2 bedroom. The big one is on the 1st floor. And the 2nd one is under the roof, so difficult to go to the rest room in the mid of the night. However, the decoration is lovely and I want to come back to stay here again.... BTW, if you love to cook, safeway just 5 mins drive...

Review №181

2020-01-20 02:40:20

Spent 4 night in room 315 nice clean place it was listed under 1 room and loft !! The loft it self came with 2 full size beds and a bathroom with shower ! The room came with a king size and a bathroom !! Lovely place recommended ! Feel free to look at my reviews !

Review №182

2018-07-20 07:01:41

Clean, convenient, with many amenities. Shuttle available, private beach, hot tubs, tennis cort, short trip to main strip. We had a wonderful bachelorette weekend for my cousin, pretty perfect.

Review №183

2016-04-05 03:37:24

We stayed at Lakeland Village during Spring break and I have to say that we had a wonderful time. The location is amazing and is nestled right on the lake but is also only 5 minutes from Heavenly Valley. We stayed in one of the large condo units and it was immaculate. I HIGHLY recommend this resort!

Review №184

2015-02-14 17:02:25

Stayed in 2012 for a week. Stayed in their biggest unit with 8 people. Plenty of rooms left over and had the best time ever. BBQ at the pits there and a convenient meat market across the street. Summer was spent well in this resort.

Review №185

2018-08-16 23:15:29

Really nice place, only thing to take the shine off was a mix up with our booking that took 2 hours and considerable stress to sort out. Resort fouled up, but in the end we got upgraded to a town house and the General Manager and staff were very helpful locally.

Review №186

2016-04-18 22:12:05

I reserved a room for two people and i got a room totally different to the pictures. i got a room on the building across what is advertised, you get the nice rooms if you reserve for 5 people.the pool by the beach was closed. just not happy. plus, there was a cockroach in the bathroom. stay at either marriot or at the casinos hotel.

Review №187

2012-08-08 19:26:18

There was poor visibility from the street, and the entry was poorly lit.We had to drive by several times to find it. Finding it was difficult.We were only one night stayers on our trip to Oregon, and we stayed at Aston Lakeland Village on recommendation of a casual friend.The room was old, and the carpet smelled of bourbon !The bathroom was vintage 1974, as noted on the commode top. It was small and uncomfortable. The floor molding was missing in places !The room looked out onto the main road. It was noisy, our the sleep was compromised. The motel offered WiFi however it was difficult to log on. The ownership group should contact McDonalds for help in this regard. Or Starbucks. Both those businesses seem to facilitate customers easy Wi Fi connections.There was insufficient help to get to our room, and we had to carry our own bags to it.Service was non-existent, the only efficiency was in securing our payment card. We were entering our floor with an elderly couple one of whom recently had knee surgery, he was amazed at the lack of help by staff. He too was carrying his own bags.The room was booked via internet and was much too expensive given our experience.Doing our own research in Tahoe revealed less expensive, newer accommodations.Overall the stay was not an experience I would plan for future travel.I will not stay there again, and my wife and I travel often. I will recommend my friends stay elsewhere in Tahoe.My wife and I both have owned and operated businesses, and we believe there was little, or no, management at this resort.

Review №188

2021-08-12 03:47:54

My family and I just finished a 4-night stay at room 208, which was a one bedroom condo, with a sofa sleeper. Starting with the positive: this is a fantastic location, some staff members were very nice/helpful, the on-site laundry machines were excellent and The property offered a number of nice amenities. Having said that, we were disappointed with the disparity between the amenities/age of our condo and the impression that the website pictures created. Specifically, we were anticipating a full refrigerator, more efficient use of the bathroom space and an effective, self-contained HVAC system. The refrigerator was small and took nearly a full day to respond to all of the groceries that we put into it. The wall mount air conditioning system only cooled one room effectively and was insufficient, when the area experienced smoke from nearby fires. The sleeper sofa was broken, which caused the head of the bed to sag down by 6 inches or more, when laying on it in a normal way. Service was “hit or miss.” On two occasions, they were very responsive and helpful. On two other occasions, they seemed to be “in over their head,“ offering us incorrect information on how to set the refrigerator and failing to deliver box fans, when we were unable to use the AC. Generally speaking, we still enjoyed our visit and are grateful that we were able to stay here, but we do not believe that our experience reflects the price that we paid for this rental. We would advise requesting pictures of specific units, before making commitments to stay at this place in the future. For the pricing, I would give this 2.5 rating, on a scale of 0 to 5.

Review №189

2020-02-20 01:33:26

We had a very nice two bedroom with a loft. Check in was quick and easy and clerks were very pleasant. Took the shuttle to Heavenly. Made it very convenient.

Review №190

2016-02-29 07:53:36

The service at Lakeland Village is very friendly and attentive. The free breakfast is nothing fancy but will fill you up for a day of skiing. The hotel room have a good amount of space.

Review №191

2020-07-21 20:30:17

2 minute walk to the lakeKitchen was equipped really goodStaff is responsive and welcomingThe turnoff is with the rooms, spider webs on all lamps, dark apartments even in mid daySquicking floor makes a lot of noise downstairs

Review №192

2017-08-30 01:03:47

Fantastic location right on the beach. Good range of rooms at a reasonable price. Would like to visit in the winter as its so close to the mountains. Staff very helpful and free shuttle bus is a bonus.

Review №193

2016-06-28 03:01:08

Loved the fact that this had a shuttle going to the slopes in heavenly, was super convenient. The value for money was great. The breakfast was included which is also a plus, and the variety of the breakfast was pretty good. Overall, I would come back to stay here again.

Review №194

2019-07-14 15:58:53

Lots of holiday lodges with proper beach to enjoy Lake Tahoe. The view of the lake from here is quite stunning, especially for those who doesnt want to hike and just looking to relax. It is also on the main Tahoe Blv. close by all the shops and restaurants, yet is tucked away quietly on the side.

Review №195

2020-06-11 01:44:25

Last Summer was our 13th consecutive stay at Lakeland but unfortunately we will not be going back. Place has gone downhill even before the sale and for what it costs to stay there, it’s a shame. Used to be our go-to vacation spot. Too bad. Hope they get it together but based on what I’m reading, several people feel the same way.

Review №196

2023-08-01 16:45:19

Need updating on outside, porches, windows etc. Horrible service no trash pickup so overflowing. Stated no pets allowed but saw several people with dogs.

Review №197

2014-07-21 18:59:37

This is a wonderful property staffed by wonderful people. My son had his Bar Mitzvah ceremony on the lakes shore this summer. Family and friends booked rooms for the week and we had a fantastic gathering and beautiful event. Jerry Bindel is an outstanding and most kind General Manager. DeAnna Welch, the Events Manager, was extremely helpful, thoughtful and caring, hard working and conscientious. Meghann Barkley, the Sales Manager, is very knowledgeable, responsive and accomodating. Everyone loved their rooms, the service was friendly and the housekeeping was maticulous. The complimentary shuttle and free kids camp were added bonuses. On Fathers Day,the hotel brought bbqs to our patio and our lakefront condo was the perfect gathering spot for friends and family all afternoon and evening. Guests also enjoyed fantastic local sightseeing and dining. I highly recommend Lakeland Village for a special event or family vacation.

Review №198

2013-06-27 23:21:26

We stayed here June 2013 for 4 nights. I was very pleased with the service, ammenities, location and price. It was right on the lake shore and you can rent kayaks and other water toys from the cabana. You can walk on the beach or street to a cute little marina to rent kayaks, jet skis and boats. It was exactly what I was hoping for when I booked my reservation. I booked through Travelocity and was shocked that the room had a fireplace, stove, oven, dishwasher, and all the utensils. The bed was super comfortable and houskeeping accomodates late sleepers by leaving a card that they will return at a later time if you need them to. Although we went for our anniversary, it is a perfect place to go with a family. We will be going back with ours before the end of summer. Im glad to know I have a sure thing when I return.

Review №199

2017-04-07 18:43:43

Staff are great, very friendly and able to answer all questions. The decor is a bit tired and could do with some touch up on the outside paintwork. But this would not stop me staying there again. Shuttle service is very reliable.