Laguna Tools in Huntington Beach
Categories
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Tool manufacturer
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Metal machinery supplier
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Woodworking supply store
Location on the map
Huntington Beach, Orange County, California, US
Phone: +1 800-234-1976
Site: https://lagunatools.com/
Edit info
Site: https://lagunatools.com/
Opening hours
- Monday:4 AM–4:30 PM
- Tuesday:4 AM–4:30 PM
- Wednesday:4 AM–4:30 PM
- Thursday:4 AM–4:30 PM
- Friday:4 AM–4:30 PM
- Saturday:Closed
- Sunday:Closed
Total reviews rating 4.5
199 Reviews for Laguna Tools 2024:
Review №1
2024-05-29 23:21:03I bought a brand new dust collector and it was broken out of the box. Customer service determined it was a faulty motor and setup to have a replacement motor sent to me.Its been over a month now and they tell me the item is still on back order. I told them that they need to replace the whole dust collector then if they cant get the part for it.You will end up wasting your money if you buy with this company.
Review №2
2024-02-27 23:30:33Ordered a band saw blade yet received no shipping confirmation a week later so I decided to call customer service. After 20+ calls that went to voicemail someone unenthusiastically picked up the phone! They informed me the order had not been fulfilled yet hence not been shipped. So... I asked to cancel the order. I was informed there would be a 25% restocking fee even though the item hadnt even been picked! So I guess Ill wait and see if it turns up and if not $150 out the window! I have to say Im very disappointed and wont be buying anything from this company again. WARNING buy at your own risk!
Review №3
2024-03-05 19:38:12My entire shop would have been Laguna if only they offered military discount. Laguna has excellent customer support and I use their resaw blade for my bandsaw. 30% price difference with other competitors makes it impossible to justify going all Laguna.
Review №4
2024-02-24 02:02:05Buyer Beware! A warranty is only as good as the company behind it and this company does not stand behind their warranty. I purchased an F2 from their outlet where they explicitly state a 6 month warranty. Product arrived with a defect in the right extension. Instead of simply replacing the extension they stated that that my issue was not covered. If this is how they treat a direct customer I can only imagine how they treat a customer through their resellers. Based on other reviews not good.
Review №5
2024-04-23 21:34:50Ive opened 3 tickets. All have been closed without as much as an email or call to me. Only ever got to talk to one person and that was because there was an error and he was calling me about someone elses ticket! When I tell you I have an intermittent problem that destroys a $200 bit and more and more fence material every time it happens (once every 400 to 500 times on a machine) and your responce is send us a video and open a new ticket. I may have only spent $15k with you, but I can promise, No one I know, nor myself will spend a penny with you ever again.
Review №6
2024-05-15 00:17:58Worst machines/customer support out there. You’ll be better off buying a onsrud or Northwood if you’re in production. Or a shapeko for a hobby machine at the house. The Techs don’t know anything half the time and customer support never answers. In delta with cnc machines for 12 years by far the worst company I have delt with.
Review №7
2023-12-19 16:51:12Absolutely wonderful tools. I love my Revo 15/24 Lathe. However, customer service is extremely poor [no luck reaching a live person to be able to purchase and replace a broken tailstock handwheel], such that I would not advise purchasing additional items from the company again.
Review №8
2017-09-18 18:45:39Beaware of this company. You will regret it very soon. I placed an order for a new laser cutter and orbital sander. The sander never came with my order and they claimed that they made a mistake and shipped the item incomplete. Once we unpacked the unit, we get a item that is damaged and clearly used in a very bad shape. I called and try to find out what is going on and they offered me 6 months extended warranty at the best. The unit did not come with a user manual or software or any sort of guide. After making attempt to get a hold of software for over a week, I still do not have anything to use or operate the machine. Calling the customer service department and complaining has no result. I asked to have the item returned back to them for a refund and now they are telling me that I have to pay 25% restocking fee and cover shipping charges on an item that is 1. clearly used and not new, 2. Does not have any user manual and software, 3. incomplete order with no support or service what so ever. 4. terrible rude and unprofessional support staff (Adam and the lady who pickup the phone are nice but god forbid you have to talk to the other witch who is apparently return manager). I bought this item from them thinking I will be getting support so I can have my business running smoothly. I was wrong. Me and my staff have spent more time chasing them down for a user manual than I would had I been dealing with some Chinese seller off Alibaba. Absolutely terrible experience and customer service. Stay away from this company. Read the reviews. You have been warned. Just take a look at the pictures of the new unit that they promised and charged me an arm and leg for.
Review №9
2019-09-26 14:41:16I was in search of a dust collector unit for my shop when i discovered the CFLUX 3 after hours and hours of research. After assembly i had some minor issues with the circuit board and the on switch, i contacted Laguna tools after registering my tool and was immediately contacted back. I could not be happier with the timely response to these issues within a week i had both replacement parts and have the machine running at full capacity. This experience with Laguna has been amazing and i look forward to doing business with them again. Case #83898
Review №10
2023-05-17 21:45:15So many companies that dont care about their customers, and this is NOT one of them! Walked in and received amazing customer service. They actually seemed to cared about my issue and are working to resolve it (thanks Brian!!). I have a Bandsaw and Drum Sander from Laguna and love both tools. Highly recommend 👌