Presentation on Map Reviews Nearby

Keyes Chevrolet in Van Nuys

4 (199) 5949 Van Nuys Blvd, Van Nuys, CA 91401, United States

Categories

Auto repair shop
Chevrolet dealer
Car dealer
Car finance and loan company
Used car dealer

Location on the map

Van Nuys, Los Angeles County, California, US

Phone: +1 818-922-8974
Site: https://keyeschevy.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4

199 Reviews for Keyes Chevrolet 2024:

Review №1

2024-06-28 22:44:07

Go see Sammy at Keys Chevy! He will get you the best deal, he will work with your budget and make this the best car buying experience for you and an extremely pleasant one! Everyone at Keys Chevrolet Van Nuys will make you feel welcome appreciated and at home! I highly recommend Sammy!

Review №2

2024-01-29 19:45:40

Buying a car can be a challenging experience, but we had an excellent one at Keyes Chevy. The staff was professional and took the time to explain each step without being pushy. During the wait for our car to be prepared, we ventured out for lunch and were pleasantly surprised when the staff offered to bring us delicious food from a nearby In-n-Out restaurant on their dime. It was a pleasant and unexpected gesture. We are extremely grateful to Philip, Jose, and Manager Brandon for their exceptional service and will definitely be returning to purchase our next Chevy from them.

Review №3

2024-05-22 01:27:29

Worst car buying experience ever and I sold cars for 10 years. My 78 year old grandmother tried to buy a used car over the phone from here and they messed up the whole deal. We didn’t try to negotiate a better price on the car, we were going to buy their $1100 alarm and buy a warranty but it’s still not enough for this greedy dealership. My grandmother wanted to buy a car for $25,000 otd which everything lined up perfectly as we selected a car around $22000. She was trading an old car and they gave her $500, still not an issue. She was putting $5000 down via credit card and going to write a check for the remaining balance, I know that’s a lot of money to take as a check so in good faith we did a credit app (she has great credit) so they could see who they are doing business with. Then out of nowhere I get a call an hour later from the desk manager saying that they need to apply her for a loan just in case the money doesn’t go through. I then a suggest we just get a certified check or a cashiers check, which is completely normal for any business. they let met know the only solution they have is that I give them the check and let it clear and after it clears(days) then they will give her the car, or just show up with $19000 plus in cash…. How crazy, we didn’t fight them on anything because I believe salespeople should get paid but this dealer messed the whole deal up and we ended up at Camino Real Chevy and got her the deal she wanted the way she wanted. Hopefully the GSM sees this, this place is absolutely the worst.

Review №4

2023-09-04 17:34:42

Everybody from sales, financing and customer service was amazing. I bought a car and had a change of heart. They made the exchange very easy and simple. They made sure I was totally satisfied with my purchase. Kudos to Kelly, Luis Dominguez and all the rest of the staff. Super happy w my SUV.🥳💝

Review №5

2024-05-17 04:45:05

Keys has terrible customer service I took may Yukon in for an oil change and i informed the SA that there were a few cracks on the plastic bezel on my steering wheel. He said he took pictures and sent it to GM for approval, that was on 5/11/2024 and today is now 5/16. I called 3 times and the SA never calls back. The last time i spoke with a lady and she said she would have the SA Manager to call me back. Still no call and they didnt put the next service sticker in window to let me know when next oil change is.I would never use the dealer again !

Review №6

2024-05-08 13:19:02

A. Hernandez wad honest with me and helped me tremendously, also I bought a part and got full refund which was appreciated.The service was excellent and the way you made me feel was heard, listened to, and you helped, when I buy a car Ill be back . Thank you for everything

Review №7

2024-06-20 16:56:30

Had a great experience like always. I wish cookies were still a part of coffee station, used to feel more being at home atmosphere.

Review №8

2024-04-30 13:03:01

Waste of my time. When I called to make my appointment I told them what I needed. I dropped off my car around 715-730 AM. I received a phone call around 2 or 3 pm stating that nothing could be done since electrical guy left early … I could have been notified sooner or my appointment could have been pushed back.

Review №9

2024-04-25 15:12:35

I received a recall notice, I called the office to set up an appointment and verified. They had the part which they said they did. I was told that I should have the car by 12. When I arrived, I was told that I’d have to get the car back at four OK no problem, I received the phone call at 2 o’clock saying my car was ready for pick up, but when I arrived, I was told they did not do the repair because they did not have the part and apparently it was given to another customer. This means I have to make another trip and installed. This was not something I was planning on doing.

Review №10

2024-03-13 13:15:08

Started out making an appointment for an oil change on my diesel truck. We made the appt for the same morning. Frank took care of all my needs. He was friendly and courteous. It took less than an hour and a half. I was very pleased with the whole experience. Thank you.

Review №11

2024-06-05 20:09:08

Salesman was polite (Andre), tried his best, excellent customer service, went above and beyond, negotiated a MSRP at a certain price we agreed on deal. Then when I signed my agreement finance guy (Wolfgang) went through everything so fast, and stated all my numbers where done as agreed with salesman, I was not provided the details of my loan that moment, just the monthly payment, they made me sign a credit report app and was asked to return the following day with a copy of documents I ended up not needing (old lease done at another dealer). Came back following day finance guy said he had forgotten to make me sign other papers, I asked to see my numbers guy showed me old ones as agreed, said I would get copy in my email, when I was home I reviewed my lease and saw the MSRP was changed to a higher amount and and not respected to the price agreed. A difference of around $7k, They also altered information in my credit application that I did not provide, I have proof of documents and witness of this. I felt scammed. I contacted dealer to try to get a hold of general manager, was just passed back and forth. So far have been unable to speak to upper management. Unfortunate for them to operate this way.Escalating this for feel this was unethical practice. I hope they reach out, and use this as an example to educate the salespeople and finance department, im sure I am not the only one that this has happened too.

Review №12

2024-05-23 17:30:29

I waited for my car in their lobby while my car is being maintained. Staff were friendly. They also have starbucks coffee inside. I was able to work while waiting. Sam was my advisor this day. Thank you!

Review №13

2024-02-21 03:15:03

Cant speak to the service department since I havent used it yet, but my wife and I had a great experience buying a car from Keyes at this location.Jose F in particular was a amazing; he got us a great price on a car and was always very professional and responsive during the process. Not your typical dealer experience or car salesman! The rest of the team there is also top notch, all we met were very helpful and not at all pushy. This struck me as an especially well run dealership with good people. Id ask for Jose but you cant go wrong with any of the reps at Keyes.

Review №14

2024-02-12 20:53:45

I have been going to this dealership for a long time now. I even bought my cargo van here back in 2017. Always serviced all my vehicles here. They inspected my cargo sliding door for about $168 since the door would not shut properly.They said there was a part needed to be changed. It would cost 1k to repair inclusive of parts. I declined and when I got my van back the door lock & handle were left disassembled. I assembled it back and come to find out the part did not need replacing. It was working perfectly fine. I called the service person that helped me, and I explained the situation and he said his service manager would call me back. She actually did but she was making it sound like they did nothing wrong. She still made it seem like the part needed to be replaced eventually and that sometime in the future it would give out. Is that not the case for every part in the vehicle? I asked my neighbor who is a mechanic and he said sometimes the mechanism of the door gets stuck but if you remove the handle, it engages again. I personally think that is exactly what happened. The door is closing perfectly fine now. I did demand to have the $168 dollars be refunded for the faulty inspection. The Jr. service manager (the woman who called me back) kept insisting their mechanic inspected it properly. I then said well why wasnt I told the door was shutting properly now? I also asked why the handle assembly was just left there without putting it back into place. She then proceeded to blame the gentleman who helped me. She said he rushed the mechanic.I am honestly very disappointed with my experience as I felt I was being taken advantage of.I have always serviced my vehicles here and this is the first time something like this has ever happened. I think it is time to find another place where I can have my vehicles serviced.

Review №15

2024-03-07 18:55:12

Do not use this dealership. They are simply dishonest and will tell you anything to make a deal and then fail to follow through. As long-time Chevy customers were just really disappointed with this dealership. Michael made all sorts of promises to get our repeat lease custom and then simply didn’t follow through leaving us with $1400 in Chevy costs he had promised the dealership would pick up. I had hoped these guys wouldn’t be like the stereotype of car salesmen but unfortunately they are. Avoid at all cost!

Review №16

2024-04-28 17:26:09

DO NOT have your car serviced here. Not even a simple tire rotation nor oil change. They will sabotage your car with intentions of having you return for service. Believe the 1-star reviews. I foolishly ignored them and have since revisited and saw the EXACT events happened to me!

Review №17

2024-07-02 11:44:59

I was happy with my purchase of my car, but our sales guy forgot to take the alarm off from the dealer. I had to call roadside assistance and get back to the dealership. I was really frustrated. This kept happening until they finally figured out what was going on. I know he’s young, but he needs more training.

Review №18

2024-04-29 16:26:44

I was in and out. Allan was awesome and got me up to date with all of my scheduled services and even gave me a discount. Keyes ALWAYS delivers and they do it with a smile! I bought my car at Rydell but service it ONLY at Keyes.

Review №19

2024-05-24 22:28:49

RATS - DONT GO HERE!!!! THEY HAVE RATS THAT WILL EAT YOUR CAR WIRES AND THEY BLAME YOU!!!! ITS INFESTED WITH RATS!!! Horrible Customer Service from the top down! If youre a woman, theyre misogynist as well. Untrustworthy. This is the worst customer service Ive ever experienced. It stems from the top, the GM, Fadil Fetahaj. He is extremely unhelpful and they dont care about customer service. They only care about taking your money. The Service Department is THE WORST. First of Casey (despite working for years) told me he had no idea how the computer system worked (so lack of training). They worked on my car, then blamed me for the electrical not working. After Casey read the notes, he realized that the technician had written that while my car was at their dealership, rats got in and chewed the wires. I was told to come back and they would replace the wiring harness in 3 months because it was backed up. I told them that I needed the hazard lights and electrical in my car to work so its drivable and he said, Well the other lights work. All I asked for was a loaner so that I would have a SAFE VEHICLE TO DRIVE AFTER THEY HAD RATS EAT MY WIRES WHILE AT THEIR DEALERSHIP. No, they denied me, even though they damaged my car while in their possession. I called Casey who I initially went in for the engine light and the engine light came on again, so he told me to bring it back the next day...As I WAS DRIVING home, I heard scratching...The next morning, I found rat poop all over my car and my car was dead. I had to buy 3 rat traps and catch the rat THAT CHEVROLET VAN NUYS PUT IN MY CAR. So I call GM, they approved the loaner, but Chris, the service Manager, whos a lying, shady, unreputable human being, told me that he didnt know where the rats came from even though Casey told me that it was in their system notes. He denied that it came from them, probably deleted the notes and refused accountability and service to fix what they had damaged. I had my car towed there, but because he accused me of lying by saying, We dont know where the rats came from even though Casey told me the technician put it in the computer notes. He told me to just go through my insurance, but they would take care of my deductible if I had it fixed there...which meant, they sent me home with rats, didnt fix the original problem (that I had to pay $1200 for) and completely denied accountability. I WISH THE NEWS COULD PICK STORY UP OR THIS GO VIRAL BECAUSE THEY are AWFUL!!! THEY WILL LIE, CHEAT AND STEAL! DONT TRUST THEM! HORRIBLE SERVICE AND RAT INFESTED!

Review №20

2024-05-26 00:05:11

I had a terrible experience with the Sales Manager at Rydell Chevrolet Northridge. Although I was a returning customer, he “walked” me over floor mats…I went a few miles away to Keyes Chevrolet and had a great experience! I told the Sales Manager what had happened at the other dealership. Not only did he throw in the floor mats that the other dealership refused to, but he sent an employee all the way to Irvine to pick up the exact car, color, options, at no additional cost to me. I paid the exact same price that I would’ve at the other dealership. The only difference was the great customer service and experience I received at Keyes Chevrolet!I told Rydell-Northridge that I would never spend another penny at their dealership, and I meant it!All my future purchases, maintenance services and repairs will be done at Keyes Chevrolet. They have earned my business!Great Job Keyes Chevrolet !!!

Review №21

2024-02-01 03:05:18

When leaving I heard something fall from my truck (tool or etc.) Then I pulled over to pump gas. I had some foreign substance on the front driver side fender, and also all over the back fender by the gas tank door. I was very upset and just felt disappointed of the lack of care and unprofessional service. I paid $355.56 and I feel that something should be done. After I returned to explain this to service rep. He then took me to speak with service manager who did nothing about this. Terrible customer service care! Never ever have dealt with anything like this before.

Review №22

2024-06-17 18:57:36

Have a wonderful experience here at Van Nuys Chevrolet. Great business with Al Amin! He really got the job done. Excellent salesman. Very helpful as well as the team in the financial department there as well. If you or any loved one need a vehicle, Al Amin at Van Nuys Chevrolet is your MAN!!! I promise you…. Thanks Al and THANK YOU VAN NUYS CHEVROLET 👍🏿

Review №23

2024-06-06 18:21:59

Hovic was the greatest! Didnt think I was going to walk out with a new car that day. He made it happen!! Highly recommend going here for your new car!!

Review №24

2024-05-03 16:11:52

Brought my car in with 1 tire sensor not working, picked it up 5 days later with all 4 sensors not working. They claim I brought my car like that… I guess I’m retarded and can’t tell what tire sensor didn’t work when I brought the car in. Horrible service and advisor; will not be returning to this dealership

Review №25

2024-04-05 15:42:50

Great experience! The whole staff was great from the sales team to the service team. Carlos and Mayra helped me get into a Chevy Bolt Euv and I couldn’t be happier. They made the whole purchasing process smooth and an enjoyable experience! Pete from the service team was very nice and helpful. He would send me updates of the vehicles status as it was getting serviced. Thank you Keyes Chevrolet!

Review №26

2024-02-23 23:46:54

Dropped the car off for alignment and balance, got my car back with a flat tire. Not only that car started wobbling on the freeway so I took it to another shop and they showed me they put a ton of unnecessary weights that throw it off even more. Paid them just to ruin my car. When confronted them they said they can’t do anything. Avoid at all cost!

Review №27

2024-05-21 19:48:56

I have been your client for many years and Im extremely happy with the service especially with my representative Sam Macuk. His knowledge and his customer relations is impeccable.

Review №28

2024-03-28 07:28:51

Unfortunately my experience was not good.I received a call from the dealer reminding me it was time for an oil change, coincidently the dash light turned on a couple of days prior. I made an appointment for the next day at 10:40am. I arrived early and the assigned service tech was out to lunch, another tech, Alan, took my appointment.Alan presented me with 3 options for an opportunity to upsell me. I went in for an $80 oil change and his options ranged from $300 to $900. I agreed to a wheel alignment and the oil change for a total of $244. I drove home and parked the truck, the next morning I noticed a clicking sound from the gear shift when I pressed the on the brake, and as I drove there was squeaking noise when i went over rough road and pressed the brake. I looked over the paperwork and noticed it said there was an oil leak that was not mentioned when I took delivery of the truck.I immediately called and texted Alan at the dealer. I left 3 messages and finally heard back about 5 hours after my initial call. Alan apologized and told me to return to the dealer in the morning. I found it very odd when I arrived as Alan seemed to not have any recollection of me, my truck, or the conversation we had. He guided me to the desk where he proceeded to tell me there would be a $169 diagnostic fee for each of the two issues that showed up after the truck was serviced there. I expressed there should not be any charge and asked to speak to the manager. Alan stated the manager was off and insinuated the noises were somehow my fault, he again stated if I wanted them addressed I need to pay the $338. I demanded to speak to someone in charge, he called the Assistant Manager. As she walked up he briefly explained the situation in a sarcastic tone, stating I refused to pay for the Diagnostic fee.By this point I was clearly upset and expressed to her my truck needed to be checked out at their expense because those noises did not exist prior to the service. Once she heard my complaint she agreed to have the truck looked at with no charge to me.The truck was taken to the back and returned to me about 45 minutes later. The explanation I received from her was the clicking noise is the brake disengaging the gear lock and Colorados and Silverados often make the clicking sound as they age. The squeaking from the braking on rough road was debris stuck in the mechanism.She did a great job at deescalating the situation, but I can not say I am satisfied with either answer. As far as the oil leak listed in the paperwork, she said it was minor. I will seek another opinion.

Review №29

2024-04-20 16:40:19

We are very happy with purchasing our first car in Chevrolet Van Nyus! We had been to many other car dealerships but finally decided to buy Chevrolet Trax.Special thanks to Jose who did a perfect job, he was very responsive, supportive and explained everything clearly about the car and the buying process! He has great communication and organizational skills! Bernie from the finance team is also a great professional who made this part very smooth! Thanks to the whole team!

Review №30

2024-03-03 15:59:45

I was told I had two major problems and the total was going to be well over $1600. They told me I had been leaking coolant, that I had a bad water pump, and need a new heater hose. After two other shops looked at my truck they couldn’t find any of the problems I was quoted for.The biggest problem I had was when I asked for pictures I didn’t get any.

Review №31

2023-10-25 05:31:56

Always kind and vigilant with appointments and vehicle drop offs. The sales team seems to be good and willing to work with your budget.

Review №32

2024-03-21 19:07:50

BUYER BEWARE. Everyone at this dealership is full of it. They lie about everything, they can’t be bothered to answer the phone, can’t be bothered to return a phone call or email, and most definitely don’t care about their consumers. I wouldn’t recommend this place to anyone. They’re irresponsible and extremely unprofessional. The only way for me to have gotten any correspondence from them is by having General Motors hold them accountable for their consistent mistakes. They gave me a car without my bank accepting my loan, lied to have me come back and sign a new contract, lied about the add ons, put my car under all the wrong information, sold me a car that had clearly never been inspected, then conducted unauthorized repairs, refused to do the one tire inspection I asked them to do, the sales girl complained the entire time of the sale about having to work, didn’t even give me the EV installation or gift card meant to come with the car, they kept putting off my buyback for WEEKS, and the list goes on. They gave me nothing but problems since day one. Multiple consumers that have been ripped off from this dealer have also reached out to me telling me the same horror stories. DO NOT COME HERE.

Review №33

2024-02-06 07:15:27

I wrote a check for the car and they did cash it before the finance contract kicked in, but I had to call to follow up. Also, when I received the car-that same day all the tire pressures showed as low The car’s infotainment system was left in demo mode. The buying process was easy, but I feel like they didn’t prep the car appropriately.

Review №34

2024-03-08 21:51:36

Absolutely disgusted with my experience at this dealership. Bought what I thought was a quality 2020 Certified EV Bolt, only to discover a major issue with the battery within two weeks. Despite two visits to their service department, all I got was a report on supposed safety recalls that conveniently werent disclosed to me during the sale. They ended up capping the battery at 80% without my consent, citing concerns about melting or burning.It took over three weeks of constant back-and-forth just to get them to acknowledge the problem and agree to take the vehicle back. They assured me a refund within five business days, but its been over two weeks now with no check in sight. Theyve conveniently stopped responding to my emails, leaving me no choice but to pursue legal action.Avoid this dealership at all costs. Theyre a cesspool of dishonesty and unprofessionalism, with sales managers who care only about their bottom line, not the satisfaction or safety of their customers.

Review №35

2024-02-07 00:34:13

I brought my Bolt in for a 30K mile maintenance check. I was expecting the service to last at least two hours. It was completed/my vehicle was ready in less than an hours and, I was thrilled that the service fee was less than $30. I love my Bolt!

Review №36

2024-04-09 19:46:27

I have somewhat of mixed opinions of my last visit. My fairly new truck with only 3k miles that I need for work had a check engine light. After I took it in to get the issue checked, the service person unprofessionally assumed that my gas tank had a sugar or salt substance, putting it in writing as possible vandalism and washing their hands from any responsibility. I had to open a claim with my auto insurance because of his unprofessional choice of words. My auto insurance sent out for a lab test of the fuel before jumping to any conclusions and found that it was a faulty part on Chevys end. When I picked the vehicle I asked the same serviceman who started this entire ordeal, who was going to be responsible for the lab test that my insurance paid which was almost $600? With a very rude, nonchalant, no customer service, I hate my job face, he replied, Thats between you and your insurance. Thankfully Chevy did replace the part but my work truck was at the shop for an entire month, I still made the monthly payment and might still be responsible for the lab test. Thankful that Chevy took care of the problem as soon as possible but very disappointed in their employees unprofessionalism.

Review №37

2024-05-14 22:25:56

Just bought a car this Saturday. Jose was very helpful, and fair. Out of all the dealerships Ive shopped at, this was by far the best.

Review №38

2024-04-18 15:06:52

My service advisor Allen Escobedo was so pleasant to work with, he is knowledgeable, professional and extremely helpful, I will definitely be coming back.

Review №39

2024-05-30 17:14:11

Bad services! Took my car here and it’s been over two weeks and they can’t tell me a diagnosis for the car. The car has had issues since I bought it, even though they said it was in “good condition”. I’ve called multiple services multiple times but they never pick up and send me to voicemail. They’re rude and dishonest…I don’t recommend this dealer!!!

Review №40

2024-03-14 22:05:30

An hour was added to put in a new Front crank seal this only takes a matter of a couple minutes. My Power steering Fluid was not filled it was empty when i got home. I have no proof they used a new bolt on the Harmonic balancer as I did not get the old bolt back. Also states i was to get a 50 point inspection that i did not receive any Information on. I have no idea if the Harmonic balancer was pinned or not. In Short a lot of information was left out. I was also told this was a 5 hour job and an hour added for the Front crank seal. Yet it was done much faster than that. YOu should be charging for actual time not some estimated time.

Review №41

2023-11-03 18:57:19

My experience was great. First new car in a while and I’m so happy with the purchase. The whole process was easy with Luis coming multiple times to my house and Sammy dropping it off it couldn’t have been easier. Appreciate all the hard work and look forward to our future relationship. Wolfgang in finance helped me out a few times over this week. Easy crew to work with you guys are the best! Literally the best deal I could get in the city!!! We looked.

Review №42

2024-01-12 15:13:13

Everything went well with the service, customer service was on point. However, over the phone I was told that there was a complimentary van that could take me back to work so I wouldnt have to wait, well, that wasnt the case. I get there and the service rep told me that there wasnt a complimentary van. So as you can imagine I was upset. So instead of making a big deal of it I just Uber to work. Other than that all went well

Review №43

2023-04-06 06:22:30

I loved how they treated me, there are already 2 cars, a new Tahoe and a semi-new Subaru Jeovany is a very good salesperson and patient... our purchases with them have been a very good experience. I really recommend them and they dont lie to you. like the salesmen and managers of covina chevrolet!!!!!!

Review №44

2024-02-03 00:00:59

I loved the service that Carlos had with my family and I. He’s so professional at his job and showing us the cars and talking about them so well. My dream car was a Camaro and I got the car with the great help of Carlos.

Review №45

2024-04-01 01:36:44

Felipe Torres helped me and my fiancé purchase a car here recently, he made the process simple and answered our all of our questions, super professional guy! I would recommend bringing your business here.

Review №46

2024-05-24 22:54:10

Terrible service. The GM is only there to sell cars. They sell used and defective cars and the service department has the worst manager Chris. Dont go here. I saw a posting that its rat infected. YUCK!

Review №47

2022-12-10 19:31:36

Worse purchase of my life. purchase a vehicle less than a month ago, the vehicle will not start and the dealership will not help me to fix it have called numerous times. They have no customer service and no empathy for their customers. I am trying to get my vehicle fixed because it won’t run brand new 0 miles out of the dealership at Keyes of Van Nuys and they won’t start, the customer service is the worst. Mr. Wolfgang is a liar and has not lived up to any of his promises me when I bought the vehicle nor has he bother to call me.Will never ever buy a vehicle or n this dealership this was my third and final purchases at this terrible place.

Review №48

2023-12-30 11:24:40

Making the appointment was the easy part! The service person,Casey, was really nice when we dropped it off. Saying that he thought it was just a battery issue. I told him that since it was at the dealer anyway that I wanted everything checked to make sure it was running good. I explicitly stated that the breaks were making. Ouse and there is a smell in the a/c vents . I asked him to have both the breaks and the air filters checkedCasey said it should be about 2-3 hours. About 4hours later I texted the number he sent me and asked if my car was ready when he proceeded to tell me that it has not even been looked at! I texted again an hour later and he replied saying he is with a customer! I asked why just a battery would take so long and Casey wrote back “ come get it and go by auto zone and have them slap a battery in it” !! I repeated that I wanted everything in the car checked which he said it would be ready by 6I got there to pick up at 5:50pm and kenia help me. She said the battery was changed and the recommend replacing the front breaks and the in cabin air filter!! I was angry and told her I wanted those done while it was here Kenia said there were no noted in the file upon drop off. She apologized many times but offered no solution other than saying we dan bring the cat back and they won’t charge labor for the cabin filter replacement!I will never return to van Nuys Chevy !

Review №49

2024-05-20 07:07:34

Great service by Carlos. He made the purchase process very easy and answered all our questions we had.

Review №50

2023-11-02 18:08:16

I had my car taken there for service that was to be paid for by enterprise sales. First, there were squeaky windows to be repaired, and the engine was overheating. After the engine repair, you guys said there was nothing wrong w the windows and until I had to go back and ask again, then you found the problem and fixed it. You tried to charge ME for the repairs even though Enterprise already arranged for it. I had to have the manager call enterprise again when i picked it up because you were still trying to charge me for other things. Also you returned my car to me COVERED in dirt and filth. When I asked about it, I was told that you do not wash cars and its just my problem. Absolutely unacceptable. Still trying to reach the manager about this. Terrible from A to Z.

Review №51

2024-05-22 14:24:08

We felt very comfortable talking and making our decision to purchase our vehicle with Felipe.

Review №52

2023-11-10 17:05:36

First and foremost - Melissa was amazing at scheduling and getting everything set up. Got in at 8a and out by 10:30a on a software and seatbelt recall update. Allen (service agent) was good and got it all done fast. Waited in lobby area, good coffee, water and TV. Good experience. Would go back.

Review №53

2023-11-27 06:46:47

I had the worst experience dealing with Chevrolet in Van Nuys, and I feel compelled to share it with others. I cannot stress enough how utterly disappointing my interactions with their parts departments manager, Sherome Staley, service advisor Pete Garcia, and service manager Christopher Miller have been.I initially visited the dealership on 11/11/2023, hoping for a simple oil change, tire rotation, and wiper replacement ahead of the rainy season. What followed was nothing short of a nightmare. I waited an astonishing 6 hours for a basic oil change and tire rotation. I didnt complain about the wait initially because I thought it was just a one-time inconvenience.However, the real frustration began when I had to wait over a week for wipers that had to be ordered and shipped. These wipers were supposed to be installed before the rain hit, as my current wipers were unsafe. To my astonishment, I discovered that my wipers had been sitting at Chevys parts department for three days, and no one bothered to contact me about it.Service manager Christopher Miller dismissed my concerns and wrongly assumed that I didnt want to come in for the wiper change. He also failed to ensure that my service advisor, Pete, communicated with me about a muffler issue I had. Its unacceptable to make assumptions about paying customers. If I paid for the wipers and scheduled them for 11/11, it should be assumed that I want them installed as soon as possible.Whats more, Im still waiting for a call or follow-up about my muffler issue. To be brutally honest, this has been the most unprofessional and horrific service department I have ever dealt with. I have never encountered such issues with Honda, Volkswagen, or even Lexus, where I went next door and received exceptional customer service.I implore you to stay away from Chevrolet in Van Nuys. Ive been waiting for my car to be completed for a whopping 15 days, and the lack of communication and professionalism from their service department is infuriating. I will continue to escalate this issue through Chevrolets corporate channels and on social media until I receive the basic courtesy of communication for services Ive already paid for. I cant wait to get out of this lease and never deal with Chevrolet again.Thank you Kenya for trying to resolve the issue, but I am still waiting for accountability and my car to be completed. Remember, I paid for the half-completed service.

Review №54

2023-11-29 00:19:24

My experience with this place has been far from stellar, despite its 4-star rating on Google. I purchased a used car from this dealership, expecting it to undergo the advertised multi-point inspection, as claimed by the salespeople. However, the inspection seemed more like a cursory glance, as evident from issues like a faulty rear tail light that they promised to replace for safety reasons. The replacement process turned into a saga of waiting, miscommunication, and inefficiency. After a prolonged 4-month wait, they finally informed me that the replacement part had arrived, only to subject me to another round of confusion and delays during the actual service appointment. The entire ordeal, spanning over 5 hours, was not worth the purported free service. Given this experience, I wont be returning to this Chevy service center for any future needs.

Review №55

2023-12-16 04:54:50

I cannot be more pleased with the customer service and care that I received! Frank and the entire staff are phenomenal and Im truly grateful. Thank you so much for the pleasant experience! Happy holidays and God bless.

Review №56

2023-09-07 19:21:46

In the past I had a negative experience here but my service advisor Frank was so good that I decided to give them another try. He continued to be excellent, friendly, thorough, and answered all my questions. My car was done in less than a day and the honesty and integrity of the heavy line tech who looked at my car was much appreciated! Some details: I found oil under my car at home after having an independent shop install a refurbished steering rack on my car. I took it to the dealer to have them identify the source of the leak because I didn’t have much faith in the indie shop after finding the oil. The heavy line tech found that there was no leak, and the oil appeared to be a residual mess from the rack swap. They cleaned it up and returned the car at no cost. I would have been happy to pay for the clean-up and inspection, but this was a very pleasant surprise! Note to other dealers, shops, heck - note to other humans in general, this is a lesson on how to live. Now this dealer can be sure I’ll be back with future work on my car.

Review №57

2024-02-03 06:36:10

I was greeted right away. The service adviser came out within 5 minutes. Service was completed sooner than promised.

Review №58

2024-05-15 19:57:59

I regret buying my car from here..There’s lots of reasons why, customer service is terrible. They lie, extra charges for everything. They lied about my coverages and everything. Stay away

Review №59

2024-01-31 05:57:29

Maybe the worst experience I’ve ever had buying a car. A brand new 2024 and I’ll be bringing it in for repair for the 5th time in 3 months. Plus they sold me a bogus extra insurance they didn’t honor. STAY AWAY!

Review №60

2024-01-06 00:59:35

I was mentally down, still am. Got dragged into getting someone a car and sales man (Kevin) couldnt tell I was being peered pressure. I kept giving false information but still wouldnt catch. Kept being obligated. But thanks to him, the car got repoed within couple months and credit went down. lol. I wake up daily thinking about this. Thanks. Another reason why to kms.

Review №61

2023-08-27 19:41:26

Whole process went almost exactly as expected, probably a bit smoother. No complaints. I forgot to check that the correct floor mats came with the car, but they shipped them to me once I realized since I live far from the dealership. Renee was very helpful.

Review №62

2024-02-22 20:44:54

We had a great experience as soon as we got there Louis walked up to us and helped us through the way, making it very easy.

Review №63

2023-12-07 20:39:15

We were able to get our car back within 24 hours, thanks to the terrific service department. For an engine light problem that they thought might take longer to diagnose.

Review №64

2019-02-18 04:22:29

David and his team were amazing! My husband and I got a used Spark. Ozzy the finance guy explained everything and made sure we were satisfied with what we were signing. They were even patient when we decided to sleep on it and did not place any pressure on us. I would highly recommend this dealership to anyone looking for a used electric vehicle. The detail of walking me to the coffee machine to show me how to use it and giving us his personal stash of cookies while we waited was unforgettable. Thanks again to David for making this purchase as painless as possible.

Review №65

2023-11-18 20:19:53

Sammy was amazing.He made the entire purchase process fast and enjoyable going above and beyond to make sure that we were fully satisfied with our final decision which was the Chevy Suburban RST.Thank you Sammy you rock!

Review №66

2023-09-14 17:24:00

When I sat down to make a deal I asked my salesperson to give me all the numbers up front. I didn’t want any surprises. I made my deal based on what was presented to me. Once I went to finance additional charges were offered to me. I was surprised and felt caught off guard. The next day I returned to the dealership to get gas because I was given an empty tank. I brought my concern about the additional fees to my salesperson and he acknowledged it was never mentioned. I told him I’d like my contract changed to include the leasing fees. He said he spoke to Wolfgang and they said no. That really made me unhappy with my experience. Furthermore it’s been 11days since I purchased my vehicle and my car loan has not yet been paid off.

Review №67

2023-07-30 02:13:18

I had a wonderful car buying experience there, would recommend to family & friends. Great staff, very attentive to my needs.

Review №68

2023-08-27 16:21:05

Got a prius. Battery died almost immediately. 1000 dollars later have a new battery. Now after a couple months I need new brakes. Now after one rain the entire car flooded. Do not shop here. Scam artists. Skinny dude with the lame man bun is a scam artist.

Review №69

2023-10-13 16:51:46

Excellent experience. Big thanks to my sales consultant Benjamin Madill. Ben went out of his way to make the purchase experience a 10/10. Ben even met me on a Sunday well before normal opening hour to show me the vehicle. All communication was crystal clear through inking the purchase. Many thanks to Ben and Keyes for a great experience and awesome 2023 Sub Z71.

Review №70

2023-06-03 14:22:21

Excellent service, I went with my own financial and everything was really fast and easy. Rene Aguilar (sales man) treat us as friends seems the beginning of the process into the end helping us with a couple issues.Everybody was really polite and nice. 100% recommended

Review №71

2023-10-28 00:25:10

Really bad service!!Took our work patrol vehicle to the Van Nuys dealer there for service. After 2 weeks my husband called and it still wasnt worked on. They then lost the vehicle keys. Had to wait longer until they ordered another key Finally after picking it up a month later the shifter cover was ripped and they took no responsibility. Manager did not care how unsatisfied I was with their service. Never taking our patrol vehicle there again

Review №72

2023-12-21 19:22:30

This was my first time coming to your dealership.Casey, the service rep was very helpful. He understood what my problem was with the van. I will be bringing my van to you from now on.

Review №73

2023-01-10 17:26:45

Tremendous customer service is the first word that comes to mind. I was in town from the St. Louis area and had my windshield wipers break on my Chevrolet City Express van. Since I needed to head back home in two days, I needed the repair to be done ASAP. I called your dealership and was told I needed to make an appointment for service, but explained to person my dire situation. She suggested I stop by to see if there was anything they could do. When I arrived, I was greeting by someone organizing everything around the service area. He asked if I had an appointment. I told him no and explained my situation. He then went, spoke with someone who came out talked to me and said he would try to work me in. I was elated and the response. So I dropped of my vehicle with Frank, who by the way, a very nice service manager. He kept me informed via text messaging and was able to pick up my repaired vehicle the following morning. This is in my opinion TOP NOTCH CUSTOMER SERVICE, and want to thank everyone for the great service I received.

Review №74

2023-10-13 16:29:18

Great hassle free experience. Keyes has a great approach of reminding and maintaining your vehicle healthy. Quality communication with no harassment! Other dealerships should take notes!

Review №75

2023-09-21 15:55:17

Loved my experience! I was a first-time car buyer and Horvig was an excellent salesman. The account team was also also wonderful and they were able to get me a deal that financially worked for me. I was debating buying a used car and had a bad experience elsewhere so this experience was perfect and I love my new 2023 chevy trailblazer!

Review №76

2024-03-16 20:44:09

What a lousy rip off. They sold me a lower trim camero that t passed off as a higher trim. They found a low trim and added a single high trim feature and passed it off as a high trim.. Just plain scummy...

Review №77

2023-09-15 04:34:30

I was looking for a new Chevrolet Bolt EV after the transmission went out on my previous car. Keyes Chevrolet was the closest Chevy dealership to my house, and I was able to speak with Benjamin, who helped me find exactly the model I was looking for.He and the staff were very helpful with their recommendations, and I was able to walk out of the dealership on the same day with my brand new Bolt EV! Thank you very much!

Review №78

2023-11-09 16:16:02

Your prices are twice as much as any other mechanics! You guys quoted me $1260.00 to replace my rear Calipers! I got my rear calipers and pads done for $750.00. The only reason I came into keyes is because I thought it was my vacuum pump which is a bad part by Chevy so you guys cover it! Your rip off prices and rude service department will never rip me off again and I’ll never purchase another vehicle from Keyes Chevrolet again because of the service department and mechanics

Review №79

2023-10-13 19:22:53

Carlos Carranza was a GREAT help and WONDERFUL SALESMAN. Had a fantastic experience working with him - as well as Wolfgang in Finance. Both were attentive and I will absolutely be back to work with them again - THANKS, ALL!

Review №80

2024-06-21 18:21:51

Don’t take your car here for service they will rip you off 👎

Review №81

2023-09-15 16:09:57

I’ve purchased many new cars till now but I’ve never had such a bad experience. They sold me a car with a dent on the driver door and they are giving me the run around . They took care of the dent but they say there is still a scratch on it and I either have to take it like this or get the door painted . Sam, the sales guy is rude and disrespectful specially after the sale is done. All they care about is making the sale and getting the commission. Why would I want a brand new car that the door has been repainted or has a scratch on it? Isn’t that why we buy new cars? So we have a car at least for a while without a scratch or paint?I want to return the car. I think anyone in my position paying $48k would want the same thing. A new car that is completely clean. They want me to go see my brand new car at a body shop in van Nuys to see if I wanna take it like that or have them paint the door . Im gonna go see it this morning to see what they have done. I’ll keep you posted on what happens. I Dont believe such a big dealer treats their customers like this . They should not have me going to a body shop to see my brand new car

Review №82

2019-03-07 23:54:36

I am a Fleet Mechanic, we use Keys for warranty and Recalls. The Service Department is a breath of fresh air.Hi Frank!Quality work, and I know, I check them.The customer lounge is great, coffee, donuts, fruit and after 10 they have fresh cookies.

Review №83

2023-06-15 21:59:46

Best experience that I’ve ever when getting service. Sam was professional and courteous when I arrived. They got me in quickly. And I was able to wait in a nice lounge area until it was finished. I will definitely be returning.

Review №84

2017-10-11 22:37:24

Leased a Chevy Bolt last weekend and by far had the best customer service ever. From sales to financing they were outstanding. They really did go out of their way to work with my payments. My sales rep was Hovig, was on point and knowledgeable on electric cars, which to me was rare. You cant go wrong with him. Thumbs up to these guys.

Review №85

2023-09-06 14:14:23

I received a letter confirming the park assist module was now available for my Traverse. I made an appointment online, and in the notes, I requested that they verify the part is available prior to me coming in for the repair. No response was received. The following day, I received a call from the dealership asking to confirm my appointment. I again, asked the person on the phone to verify the part was in stock prior to my arrival. They stated they would check and get back to me. No phone call was ever received. The day before my appointment, I was texted to confirm my appointment and again I asked about the part. No response was received. Against my better judgement, I showed up to my appointment and the service advisor confirmed the part is on backorder. The advisor did not apologize nor did he really seem to care about wasting my time. Employees who arent cared for by upper management directly affect the customer experience. Ive owned GM vehicles for the past 25 years, and my family has had GM vehicles since the end of World War 2. Im your ideal customer, but my experiences with the dealerships in greater LA county are all terrible. I highly doubt anyone from the dealer will read this survey.

Review №86

2024-04-04 01:19:30

Hovig and the crew where amazing. They didnt put any pressure on me and made it a pleasant experience all around.

Review №87

2023-11-22 19:39:37

Allen is knowledgeable, professional, and a pleasure to work with. He was also available is we had any questions. Service was provided in a timely and thorough manner.

Review №88

2022-12-22 21:49:47

The service was fast and friendly. Sam did a great job of advising service and sharing insight on what was going on with my car without being too pushy. He respected my decision to decline certain services. I left with my car in better shape and with peace of mind that I found a service center that I want to come back to in the future.

Review №89

2023-06-22 15:01:44

Routine oil change. $15 increase in cost. No complimentary car wash, no complimentary charging for my Chevy Volt which I bought at the same dealership. Appointment time of 9am was taken at 9:25 am. The staff was pleasant, kind and knowledgeable. Overall, You have some work to do.

Review №90

2023-12-22 12:15:29

Sam consistently provides great service when my truck is due for maintenance.12/21/23: Really disappointing to be told you’ll get a call back and never get one when you’re truck is leaking water into the cab on a rainy day. I asked for Sam and then again for any available service tech, nothing. They couldn’t even tell me if my truck was under warranty without a service tech. Ridiculous.

Review №91

2023-03-08 15:31:33

I was very pleased overall with the service provided by francisco in the service team.... My only complaint is that when I made my appointment for service. I also had made an appointment for a recall on the vehicle To have the park assist installed. I was told that the parts were available and would be ready for installation when I had my car serviced. When I arrived I was never told the parts. Werent there and only found out when I called to find the status of my car. And now I have to go back a second time when the parts are available. Other than that one thing though I was pleased with the service I received.

Review №92

2024-05-31 21:28:40

Happy with my purchase and great service. Thank u

Review №93

2020-07-31 02:15:26

Great big selection and our salesman was great. No big pressure selling. Hovic was great and really made the whole process easy.

Review №94

2023-12-29 03:15:41

I went in there to purchase a truck I received the worst customer service that I have ever heard of or seen one that could match the deal match it well he said he could match a deal but then when he came back and asked me how much I wanted to pay out the door he had some crazy figure of $4,000 over MSRP he gave me $13,000 cuz its a 2023 if these people work for me and youre the owner Id fire them all for one matching someones price and being competitive is the way the world is nowadays and for two the customer always gets to choose if he wants gap insurance is the most stupidest thing Ive ever heard of any idiot that buys gap insurance is an idiot and extended warranties theyre hit and miss

Review №95

2018-08-21 05:21:15

I arrived in the morning to see a guy with his grandfather from Belarus and he showed me the car. Then he connected me to his manager. After I gave my consent to the verification, they did everything in 2 hours. I left in a new car and in a good mood. Guys are good fellows.

Review №96

2023-08-02 18:33:52

So I went twice to get a Tahoe and twice they said no my credit it good 750 but both salesmen for me been a woman I felt humiliated one said I couldn’t afford it and the other one kept calling me mama, .Overall experience at this dealership was absolutely horrible. I would never recommend or come go back to this dealership ever again. Go to community Chevrolet the salesmen where amazing very respectful and I got what I wanted it..

Review №97

2024-05-01 14:28:31

Pete Garcia my Van Nuys service advisor is the best in the business! He’s extremely professional and very knowledgeable. He was friendly and patient with me.He should be the service manager.

Review №98

2022-07-30 22:35:18

I would give them 0 STARS if I could. I came here for an oil change that took 3 HOURS. Every other location I go to does it in under 1 hour. That’s not what the review is about though. I came here with all four of my windows working perfectly fine. After receiving my car (after a three hour wait), I go to my car only to find out that the drivers’ side window isn’t working anymore. After telling Pete Garcia (a service advisor) about it, he put all the blame on me and was extremely condescending. Right after this, he immediately starts telling me that they can fix it (definitely looking for more commission rather than helping customers). After talking to the service advising manager, all he could tell me was that these things happen. Yes they do. How convenient that it happened right after they were in possession of my car for three hours. Beware of this location. Not only do you have to wait an outrage amount of time for something so simple, you might also leave with more servicing needed.

Review №99

2024-05-03 17:15:07

Allen truly shined with his remarkable assistance! Excellent customer service.

Review №100

2023-04-21 14:10:15

It was my first time at this dealership. My experience with other dealerships like community Chevrolet and others in the area have been much more customer service oriented than this dealership. Anytime that I’ve gone to community Chevrolet for anything oil, change, etc. they’ve always handed my car back to me washed and charged and vacuumed. That is not the experience that I had over a week of being there with this dealership. They handed me back my car with no charge, no vacuum, no wash. There was another issue with my car that was never even told to me until I picked it up. I didn’t even have the option to discuss this problem until I picked it up. Overall experience at this dealership was absolutely horrible. I would never recommend or come go back to this dealership ever again.

Review №101

2023-10-25 14:00:29

Disappointing. We were told that with an appointment for a check engine light to get looked at would be 3-5 days with an appointment. Not enough technicians and that they were backed up. No offering of a rental for those days. Were at risk because they cant provide service. Very disappointed. Smh.

Review №102

2023-10-17 14:12:08

Greeted with warm friendly associate. My appointment was at 8:00 A.M. and that was when I was taken care of. I was promised it would take around an hour and a half but it took less time than that.

Review №103

2024-02-12 21:02:31

Luis, the best seller, walked me through all the steps and details as a customer. This has convinced me to purchase the Chevrolet SUV. Thank you, Luis!

Review №104

2024-05-15 16:03:01

Alex was amazing. I have open appointment and I didn’t mention any advisor I was waiting for 30min and the person front page for some one to take my car. I even had appointment but 4 adviser was not even with customer didn’t come front to take the business. Alex just finished another customer and right away take my carThank you Alex

Review №105

2017-08-25 17:51:30

This review is for the service center.Im very upset about how I was treated at this dealership. I bought the car as a certified pre-owned which means it has multiple warranties on it. The car overheated on me and coolant was flooding out of the car. I had it towed into Keyes Chevy after Chevy roadside assistance helped me. Chevy roadside confirmed that they told the service center to call me once the car arrived. Never Happened.To keep this part of the rant short, Keyes would not provide me a loaner vehicle even though they acknowledged this would be covered under either warranty. However, they said I could have ran over a boulder or something and may be trying to pull a fast one over on them. Bruce Tashjian (Service Manager) and Alex Kazaryan (Service Adviser) were the two that were in charge of helping me. After fighting for over an hour and a half, Bruce finally got me a rental car.Today I was told my car was ready for pick up. I dropped the rental off and walked over. Alex Kazaryan was helping someone else, so I waited patiently to even get acknowledged. Bruce told me yesterday that they were 3 people understaffed. Today it seemed about the same. Very odd to me. Alex finally acknowledged me even though he was chatting with his friend in a different language for a while before talking to me. He handed me the key and said Ok bye. I reminded him that I required a copy of the service order so I had everything on record. He kind of rolled his eyes and said that there was a new process and it would take him a lot of time. I said Id wait for him to get it. 10 minutes later, he gave me a copy of the report so I walked to my car. When I was putting my bags in the trunk, I noticed some fresh scratches on the rear bumper of my C7.I went back inside to talk to Alex Kazaryan, but he had taken off with his friend previously mentioned. One of his other coworkers said hed try to find him. 10 more minutes later he showed back up. I told him about the scratches and he came out to look. Once he saw them, he walked away to go back into the building, almost causing me to chase him. He didnt even hold the door open for me and let it almost slam in my face. He said the only thing he could do is have me call Bruce Tashjian in the morning. I told him I needed something in writing acknowledging that the scratches were there and that he saw them. What if I left the lot and they claimed that they werent there when I left? He flat out refused until his coworker Rene stepped in and told him to simply write it on my service order. He dragged his feet and did it.I then asked Alex for Bruces direct line in order to avoid their phone tree and he said they didnt have direct lines. So I asked for his extension and he said they didnt have extensions either. Ive called them at a direct line before so I knew he was lying to me. Rene then stepped in again and gave me Bruces direct line and said Alex was relatively new. I then asked Alex Kazaryan that if he didnt know, just say so and ask a coworker. Alex then got angry with me, called up the next customer and ignored me. I asked him why he was ignoring me and he said I am done with you! and threw my paperwork at me. At this point, I am in tears. Why would I go somewhere for someone to treat me like this? Why would I buy from Chevrolet who PRIDES themselves in customer satisfaction for Alex Kazaryan to simply dismiss me like trash? Why do I have to become an angry, mean person in order for them to live up to Chevrolets standards and not walk all over me because Im a female?The only redeeming quality was Rene. He saw me visibly very upset and decided to take me outside and view the damage for himself. Rene agreed that the scratches looked fresh and that I should not deal with Alex Kazaryan in the future.I have a call scheduled with GMC Customer Engagement tomorrow as I feel like they should know what this franchise is doing to their customers and damaging vehicles while under their care.

Review №106

2024-02-28 16:13:39

Going into establishing a new lease on a truck, I thought the process would be stressful. It wasnt. I really appreciated that.

Review №107

2022-12-28 14:01:47

Pete was great, got me in and out pretty quickly. That being said, I had two issues. First, I had an 11:20 appointment and said Id be waiting for the car. I was on time, and still waited nearly 20 minutes before I saw a service advisor. Second, I had called because I had a check engine light come on (which later went off), and the phone rep gave me an appointment. He did NOT tell me that Id have to leave my truck for 3-4 days for an analysis - without a loaner - as Pete told me. Thats absurd, and makes me hope the engine light never comes back on. If it does, Id consider going to a non-dealer mechanic.

Review №108

2023-09-17 18:49:34

DO NOT COME HERE. They lied repeatedly to me and failed to provide services they charged for. They will say that the msrp is the mark up price. They will say they will do things and not fulfill your requests or address your concerns. THEY WILL RUN YOUR CREDIT MULTIPLE TIMES. According to them as well they DO NOT SELL ANY CAR WITHOUT THEIR ADD ONS DESPITE IT BEING ILLEGAL TO FORCE CONSUMERS TO PURCHASE ADDS ON. My next contacts made will be the attorney general and consumer affairs. My $27,800 car turned out to be $40,000. DO NOT COME HERE.

Review №109

2018-03-02 23:15:35

Frank is always there for me, even when other dealerships service centers fail he pulls through. This last time I took my 2016 Corvette to the Chevy down the street from me and the manager inspected my car and promised me a call back and appointment, nothing. I called Frank he told me to bring it down, they replaced the entire dash that was warping and tearing (not from wear and tear) and they replaced the weather strip and got my Corvette approved for the wrapping brake rotors service bulletin. I am so happy that I recommend all my Corvette and Chevy buddies to go to Frank for anything they need. I have a 2016 Camaro 2SS, a 2015 3LZ Z06 all purchased at Keyes Chevy. I intend to buy a Sebring Orange Grand Sport Corvette Convertible soon and the only reason I am comfortable buying another Corvette is because of the exceptional service I receive from Frank when something goes wrong. He doesnt give me a hard time, he doesnt do what other Car companies do which is make up any excuse possible to not have to repair the car. He hands me the keys to a pretty Chevy Volt and I pick up my immaculate repaired Corvette the next day. This is not a paid review or one he even asked for. Its just gratitude is the least I can do for the amount of help I have needed with my Corvette in the past few months. Thank you Frank and everyone down at Keyes including the manager Syd

Review №110

2023-08-14 15:34:28

Service department is extremely unhelpful and unwilling to work with you. They want to keep your car for 5 days because they’re busy just to tell you what’s wrong with the car, no loaner cars are given out. They said depending on work load that’s how long it can take for diagnostic and you’ll be out of a car until then. Completely unfair to the person paying the payments on the car. Super unhelpful cold with very arrogant personalities

Review №111

2024-01-06 00:00:08

Just wanna give a huge shout out to Sammy for his great customer service and professionalism! Thank you again for the brand new truck will be coming back soon !

Review №112

2023-09-01 15:57:51

I was moved to tears! I brought my car in for the seatbelt pretensioner recall, and I got my car back within 5 hours! WOW! Though my car wasnt cleaned or washed or otherwise touched, the service was otherwise stupendous, miraculous, meticulous, fastidious, and of course Im being facetious. Have a nice day.

Review №113

2022-12-16 17:43:51

I would say my experience from walking into the dealership was satisfying in. They serviced me right away, provided friendly and welcoming personalities and the process ran through smoothly up until I received my vehicle.I took my car to the dealership to have a simple maintenance item taken care of. I get my car back, and theres a number of black, greasy fingerprints on the passengers side (i.e. the drivers side door handle and seat). I would appreciate it if someone would please reach out to me.

Review №114

2023-12-22 05:57:24

It took just too long to get the car diagnosed and returned. Also, no one returned my calls until I elevated my dissatisfaction to management.

Review №115

2023-02-06 17:13:32

Michael is outstanding! A Chevy wasnt even on our radar when it came to shopping for a new EV but Michael had so much quiet confidence and knowledge in this automobile that we were won over nearly instantly. He made sure everything ran as smoothly as possible for us and that if there were going to be any bumps we knew about it well ahead of time. Could not have asked for a better car buying experience.

Review №116

2018-01-28 02:14:08

Typical car dealership where you feel gouged. I have a Chevy Volt. The 12 V battery cost me almost $400 to replace (see uploaded photo of bill).Pros: Keyes Chevy got me in on a Sat. Someone actually answered the phone unlike many other Chevy dealerships I called. Keyes has a call center who scheduled the appointment after I had AAA come and jump the battery. The girl was very customer oriented. Ample bananas, apples, cookies, hot cocoa, coffee, and water were available. There were four TVs to watch. The seating was comfortable and ample. There were four computers available for customers. The bathrooms were clean. There were plenty of service reps available to check people in. The labor rate at Keyes is $145/hr which is not cheap but in comparison to the Chevy dealership in Culver City ($220/hr) it’s a lot easier on the wallet. Again, I was very happy that I was even able to get my car in on a Saturday on short notice. Adrian was very professional despite the fact I was upset over the cost. I also watched him handle another very angry customer that showed up around 5:20 PM after the dealership closed very professionally. Kudos to Adrian. To the benefit of this dealership, they had their techs out there washing cars after 5 PM because the car washers, I contracted service, all went home at 5 PM. I should also mention the fact that they had very soothing music the whole five hours I was there. I very much enjoyed the music they played overhead.Cons: #1 I felt screwed and put over a barrel over the tactics used to ensure the customer does business at the dealership. I’m sure this is not unique to Keyes. Other cons...The dealer service center could not find my appointment, but they could see that I had scheduled an appointment through the call center. They heavily pushed a $145 diagnostic analysis, even though i told them I just wanted the battery. I did ask to have the volt charging while I was waiting because I was told it would be about 2 1/2 hours before they ever looked at the car. I was promised they would charge the car and I left with only 4 miles of battery life added. In addition, I was at the dealer for over FIVE hours just to get a battery! I did ask to have them look at one other issue however it was never mentioned when I checked out and it was not listed on the paperwork so I had to go back inside to ask what the problem was. By this time, it was 530pm. Adrian told me that the service guy did not think anything was wrong, however, the car revs high when running on gas so there is obviously a problem but still no answers were provided.Sitting at a dealership and paying dealership prices is never easy to swallow so it’s hard to give five stars. But if you have to do this, I think Keyes Chevrolet was a pretty decent place to do it. I think getting the customer out quicker than five hours for a battery change is a reasonable request to ask, charging the Volt while it’s sitting around, and not forcing the consumer to pay for a diagnostic analysis and not making a customer paid one hour of labor ($145) which was not quoted properly would have given this dealership a five star rating.

Review №117

2024-06-28 18:27:57

Friendly and fast service. Big location

Review №118

2023-08-24 12:54:32

Our sales guy was Ben and he was wonderful. Very informative and the overall buying process was smooth. Worked out a great deal and I love my Chevy Trax.

Review №119

2023-07-04 05:04:44

I didnt like the fact my chevy traverse had to stay overnight because depending of the diagnosis on vehicle and then wait for the part that was needed to be ordered. Chevrolet dealer should offer a rent a car if the vehicle needs to be left over night. That was my only concern. On next day I went for my vehicle and I just want to say they did an amazing job on putting in my AC compressor. Couldnt be driving like that with no AC eith my family in the vehicle.

Review №120

2022-10-05 16:33:57

Great experience. Frank was very attentive even without an appointment. He did ask me whether I had bought the car as a certified pre-owned. Since I did and at 23,000 miles, I left wondering whether my 30,000 mile services need was negated by the service that would have been done at 23,000. Since the service cost me $1,300, I am leaving 3 stars for uncertainty.

Review №121

2022-10-16 15:06:18

I was happy with the discount and the end result of the service. It did take over a month to get my vehicle back. I am thankful I was able to receive a loaner vehicle during that time which was somewhat comparable to my truck. I was a little unhappy about having to rent a vehicle and pay 225$ out of pocket for that rental while I waited for the diagnostic to take place which took 5 or 6 days. Overall, I was only ok with my experience.

Review №122

2023-07-27 13:57:18

I had a horrible experience this time around. My car was in service for over a week, it was impossible to reach someone for an update, I had to drive to the service department to provide warranty info because no one would pick up or call me back, someone misinformed me that my car was ready and was told it wasn’t when I arrived there in Uber, the miscommunication made me miss a $150 personal training session, I wasn’t provided a loaner car despite it being a $3k repair, I had to rent a car, and my car was filthy when I finally picked it up. I will explore other Chevrolet Service Centers next time.

Review №123

2023-09-15 19:11:49

Very easy to get an appointment and fast in and out service!The prices are a little on the high side; but at least I feel like it’s done correctly the first time. So definitely worth it!

Review №124

2023-08-22 06:30:27

My service advisor, Allen Zatikian, was knowledgeable, efficient and trustworthy (there were no surprises). Allen thoroughly explained all the work involved in the service and made the whole process go very smoothly.

Review №125

2022-09-26 23:21:22

Very unhappy with the service here. I brought my car in for a simple diagnostic test. They told me it would only take 24-48 hours. I called a few times to get an update on my car. No one got back to me, including the advisor assigned to me, Allen! Finally after 4 days, I went to the dealership to see what was going on and they hadnt even started the test on my car! Clearly they dont care at all about their customers. Never going here again

Review №126

2023-01-28 17:26:29

Horrible customer service. The wait time was long. The service provider wasn’t knowledgeable. Lied about the computers being down. Insisteded that he had to charge me for diagnosing my car, which is under warranty. Overall it seems that he just didn’t want to help US, the black couple.I took my car to SIMI VALLEY and had the best experience and customer service. I will never return to Keyes nor refer anyone.

Review №127

2023-07-27 18:56:04

I attempted to garner interest in a Camaro I was trying selling to them. The manager without meeting me accused me of being a scammer because my car had such low miles even after I stated I inherited it from my grandfather. Staff was cool. Management were morons.

Review №128

2022-10-29 01:17:39

Took my car to get diagnosed for a few problems. I currently have a different dealers warranty that covers anything electrical. I fully aware of what my warranty does not cover. They went ahead and worked on other parts I did not ask them to. Even went as far as charging 165 just to push in a loose turn signal bulb. They had me wait a full hour so I can talk to the manager. Christopher Millson was no help at all. Did not give me good information and all he did was extend a soon to expire coupon that I brought in myself. They definitely lost a previous customer. Just know what exactly they will work on.

Review №129

2023-06-28 13:35:45

Cadillac recommended this dealership so I brought in my car . My car is still under full warranty and you guys tried to charge me 2600.00For the headlight . I did not pay this thinking it was ridiculous I took the car to Cadillac and they did it for free.

Review №130

2022-12-24 22:57:54

I was very disappointed with the sales department and the management. I was trying to lease a Chevy SUV for my wife and I wasn’t able to get a hold of any sales people and hours later I received a call from the desk manager because I left my information with the receptionist. After I gave all the details to him, he promised to call me back in half an hour but he never did. I waited 2 days and I haven’t received any phone calls or any news from him so I called back again and asked to speak to the general manager and gave the receptionist my information again with the promise to deliver my message straight to the manager. Another two days go by and I haven’t heard anything from anyone at the dealership. I am a regular client and that was going to be my third lease with Chevrolet. I never want to lease another car from this dealership and it’s very unprofessional from the management to ignore customers this way.

Review №131

2022-08-11 22:58:49

Please dont waste your time or money here!I bought a certified used car from Keyes 3 years ago. Last week my check engine light goes on. I go to Firestone where they did a diagnostic test - FOR FREE - and gave me the codes. I called Keyes to see if my warranties would cover the error codes. They said they have to do their own diagnostic tests so I made an appointment for Saturday. I go Saturday and Im told I have to leave my car until Tuesday! Apparently they are understaffed and the technicians werent coming until Tuesday. Why they didnt call me to tell me this?! I tell him I cant leave my car that many days and would come back Monday on my day off to drop it off. I then asked the representative if he can look up my warranties and of course the system was down. Monday I go drop off the car and go rent a car.Tuesday afternoon I get a response and they want to charge me $2600 and of course its not covered under my warranty. I tell them I dont want them to fix it and I go pick up my car. Im then charged$165 for the diagnostic fee, that had the same error codes that Firestone provided for free!I decide to speak to the manager on how unhappy I was with the whole situation and he is just as unapologetic and uncaring as the rest of them. So now Im out $250 (diagnostic fee and car rental) for absolutely nothing.Reading the other reviews I noticed similar situations. Dont buy your car here and definitely dont service it here.

Review №132

2023-09-18 14:29:09

The sales guy was very nice and friendly . He was willing to show me different cars and did not give me a hard time. But I found the perfect suv. So thank you

Review №133

2023-12-17 21:30:09

Kelly was incredibly patient and kind throughout the whole buying process. His professionalism was absolutely first class!!

Review №134

2023-04-03 19:26:39

I bought a CPO Equinox from this dealership about 2 months ago. I am very satisfied with the car so far. Brian Martinez was the rep that helped me. He is great to deal with, patient and will help you all the way.

Review №135

2023-08-15 20:45:31

I had a horrible and traumatic experience at Keys Chevrolet and I will NEVER do business with them EVER again. I leased a 2019 chevy bolt from Rick Alpern and Peter Tuohy. 1st, Peter lied to me about qualifying for EV tax credits and then when I confronted Rick about Peters lies, her told me that he would mail me a check for $1000.00. I found this to be very odd and when I asked for his sketchy promises to be in writing he then accused me of being a liar. I was completely bullied and screwed over by these two men. Now I understand why they tell young women not to go to a dealership by herself.

Review №136

2023-07-16 21:48:59

I honestly was impressed with Hovig Kojian, very knowledgeable and just a great person to talk to. He is the reason I came back to buy a truck. Unfortunately he wasn’t there to massage the deal for me but Hovig sent Sammy Alhello who was persistent and got me the deal I was comfortable with. Great team at keyes

Review №137

2023-08-23 22:55:45

Thee absolute worst service ever, I mean ever.I brought my #2014 Chevy Sub. Here to get a Air- bag light on the driver side turned off or checked why it was on & why the horn was no longer working?Coil- spring was what we were told?But they couldnt verify that is why the horn was not working? Almost $1000 to fix. Once we picked it up?The traction light was on?I called & asked why this was not discoveredWhen they test drove it?The manager said her worker was out- sick?No answer or reply back. I called Michigan & absolutely another worthless call. Zero - no help. Probably the lat time a buy a Chevy. Trash / 🗑

Review №138

2023-03-12 14:05:29

Hello Chevrolet Team,I wanted to say I am super duper grateful with David Wexler, he literally was the absolute BEST.He is a salesmen but he doesn’t seem like it, it just comes so natural when he helps you, how he so patient, and wise with what he does.I truly recommend anyone going into Keys Chevrolet and go straight to look for David -He’s the guy!I walked in on a week Day, for about 30 minutes he showed me a few cars, told him my desire, and said I’ll be back in a couple of days. Super helpful, does his job with excellence. Following the same week but on the weekend I went in and bought my car. I told him exactly what I was looking for and I got beyond my blessing.David, you were truly awesome and I know this is literally an understatement because EVERYTHING WAS SMOOTH AND GREAT!I hope the best for you and your Team David (:Ps. I’ll be letting my friends and family who are looking for a car to go and visit you. THANK YOU!

Review №139

2023-03-03 17:07:36

I was charged for a catalytic converter that was still under warranty. Went in to ask the service manager and was told I should have told them it was under warranty. He said it was too late and he couldn’t go back in time and work backwards. Very rude and unprofessional. Did not put the customer first. Just wanted me to feel like I was at fault for not knowing the catalytic converter was under warranty even though I am not a service advisor or manager, I’m just a consumer. I feel robbed by this dealership. Worst experience ever.

Review №140

2024-02-13 20:04:46

Beware of Casey from service department!! Had a real bad experience with him . very deceiving and unhonest person.

Review №141

2022-12-28 15:29:19

I took my car to the dealership to get the transmission repair, my air condition system was working at that time, when I pick up my truck after over a moth my AC was damaged the dealership didnt take the responsibility for that and the manager Chris make me an offer to fix it with 50% off but the worst was he told me take it leave it. I am so disappointed because he was rude on top of that. When I pick up my truck another person was making a similar complaintDefinitely I am not taking my car back to that dealership

Review №142

2023-05-31 21:30:00

I have a 1987 classic 36 year old Corvette. I have brought it to your dealership for 20 years. Keyes always provides great service I can trust. Thank you for the great job!

Review №143

2021-07-20 13:28:00

I was impressed by how quick and smooth my appointment was handled. My car was also fixed the same day and I was contacted immediately after they had finished working on it. The only issue I had was the agent/employee I was working with was not very friendly and it seemed like he just wanted to finish the transaction. I had a checked engine light and I was explaining to him why it appeared since I had the same issue with my previous car, but he didn’t want to agree with me and he seemed like a know it all guy and didn’t want to be told. Anyway, it’s not a big issue, but it was just annoying that he wouldn’t listen at first and he just wanted to finish the transaction. But other than that, it was all good and I would still definitely recommend coming here.

Review №144

2023-02-19 02:35:44

Purchased a vehicle from Brandon Soto on 2/5/2023. Brandon did not pressure or force me to buy, like the Salesman at Keys Toyota. Brandon listen, was knowledgeable and gave me and my Husband excellent Customer Service. I will definitely be a returning Customer…

Review №145

2022-12-05 19:53:55

If you like to be treated like a 5 years old, this is the place to go. They tried to tell me my warranty wouldnt cover my repairs because I did t buy the car from them. GMC claimed its illegal to force a customer to service their car only at the place where it was bought. They basically have a system of taking only the most profitable repairs ahead of other repairs.

Review №146

2022-09-20 08:43:43

I can’t even begin! I don’t understand how this dealership stays open. I have attempted to buy a vehicle from this dealership for over a week now. No one calls me back, but pretend they will. Tonight was the icing on the cake. A real person actually took a bunch of info, was communicating, then after 4.5 hours of pretending to sell me a car, the salesman claims to be helping a customer and will be right back to our deal. Surprise! The dealership decides to close for the night, but no one told me. They just left mid-deal! Who leaves in the middle of the deal for the night and does not tell their customers they are going home?… Keyes Chevrolet that’s who!!! If you want to feel unimportant, stood-up, passed aside, leaving you back at square one with no deal, or even an opportunity to make a deal, go here! They pick and chose customers…who knows you might be one of the lucky, or rather, unlucky ones if you have time to waste and don’t want to successfully buy a car, this is your dream dealership!

Review №147

2023-01-10 21:33:54

The service agent was very contentious, it took the service manager to intervene to de-escalate the situation. Options were never offered, I had to suggest alternatives, which were met with a caustic response. The main gripe was the cost of a battery replacement service which I believed was quite expensive. No alternatives or sales were offered by the service agent even though as of the time of this review theres a battery replacement service sale. Overall it was just not a great experience.

Review №148

2022-09-18 04:44:08

Ben Madill at Keyes was such a peach to work with. He helped me over the phone and text before I came in. He had the car ready for me when I got there. His customer service was impeccable. Buying a car was a breeze because he was so great to do business with. Ill definitely be a repeat customer!

Review №149

2022-10-03 22:31:55

I had a terrible experience two days ago at Keyes Chevrolet. They were dishonest and deceptive while trying to raise the car price over $17,000 above MSRP, $10,000 was pure dealer markup. We visit their dealership after speaking with salesperson David Wexler on the phone. We knew exactly what we wanted: year, model, color, all options and David assured us that they had the precise car on their lot, ready to sell. When we arrived, we drove the car and immediately said we loved it and wanted to buy it. Because we objected to their severe markup it took us over an hour to get them to agree to a more reasonable price. We finally reached an agreement, shook hands and began to fill out paperwork for immediately purchasing the car outright. After 15 minutes David returned saying that could not sell us the car. We were upset and insisted on seeing the sales manager. Tanvir Sheikh finally arrived and began to weave odd contradictory reasons why they had decided not to sell us the car. We repeatedly expressed our shock and dismay at their behavior after two hours in their dealership. These men should not be trusted for two reasons. 1. They deceptively add astronomical markups. 2. They will fabricate contradictory stories to support their motivations, even after shaking hands on a deal.

Review №150

2022-11-22 04:30:06

The reason why I’m giving this review five starts is not because of the dealership, but because of Brian. He was very helpful and answered all our questions, he definitely did everything in his power to help us out. unfortunately we weren’t able to come to an agreement with the dealership on the vehicle we were interested in purchasing.Brian Martinez thanks for all your help!

Review №151

2022-10-30 22:31:09

First and foremost is my Service Advisor, Sam Macuk, his professionalism, knowledge of service concerns and follow-up is the main reason I return to Keyes Chevrolet.The dealership is clean and everyone is super friendly, it is a nice place to wait for my service to be completed (when I do that).

Review №152

2023-10-11 19:03:01

Everyone I interacted with was very kind and helpful. I have had bad experiences at other chevy dealerships, especially as a woman, and did not have any bad experiences here.

Review №153

2024-01-19 17:29:42

It was a very friendly place and I appreciated the intelligent Frank for being courteous.

Review №154

2022-01-31 16:23:52

I set an appointment and was told I needed to leave my vehicle for 2 to 3 days for something I was able to get taken checked and repaired within less than 4 hours at another location. No one called me before the appointment to state this would be the case, nor was an alternative form of transportation provided. The problem with our 90k vehicle was minor and the mechanic I went to spent less than 30 minutes to diagnose and repair it (actual delay was getting the part delivered).What makes anyone at your location believe leaving a vehicle for multiple days just to plug in a computer to state what is wrong is acceptable? I understand the need for a delay due to ordering a part, though the place I took it to got the part the same day as they diagnosed the problem, but 2 to 3 days just to see what the OBD computer states is downright poor service.I will not come back, nor recommend the dealer.

Review №155

2022-04-10 00:23:51

I had a great experience with Sammy from Keyes Chevy. He was very patient and did not push at all to try to sell me a car. Worked with me and took care of the pricing and gave me a very fair price. Also drove out to my house to get signatures which was very helpful. If you want a Chevy, go to Keyes or Van Nuys and ask for Sammy!

Review №156

2023-01-27 05:02:02

Please dont get any service here they asked 2300$ to fix my car. I was shocked later because i went to other mechanic and he asked 320$ to fix my car and told me whoever was asking that much money was a big scam.The worst customer service I saw, the guy didnt even bother to call me and let me know why he is asking that much for car and what is the real issue. Never pick up my calls. They also take 165$ for checking the car, which they never did because they asked 2300$ to change something that wasnt even issue lol.They also keep my car for one week and notice me last day after I start calling them that they need an other extra week 🙃 and they also charge me for the investigation but never ask me if I needed a car to drive to work or give me any type of client service so I can feel satisfied. People are rude there and definitely focused on numbers ( making money with lying to people ) instead of actually finding the real problem and fix it for a normal price. The worst place, please think twice before bringing your car to this dealership.

Review №157

2022-10-18 03:55:51

Keyes just lost a car service customer. Keyes had my car for close to a month because they were waiting for a replacement negative battery cable. I did some digging and talked to two other certified hybrid car mechanics and they said they could fix it. It turns out that the part was fine and there was nothing wrong with it!! I had to rent a car, take lyfts, and other ways for close to a month just to get around. I wasted tons of money because of Keyes idiotic protocol. Mind you, the service person Allen was very polite, but Im sure he was taking orders from the technician or the service manager on how to milk customers for their money. Never again will I go to this Keyes service!!

Review №158

2023-07-28 17:17:31

Service was great, I did not have an appointment for an oil change and Armando who greeted was able to accommodate me and Sam took in my information without a problem.

Review №159

2022-03-31 06:28:05

Tricky situation due to long leadtime for the replacement part my Volt needed, but Allen and the team took good care of me. Hooked me up with a rental and kept me updated on the status weekly. As soon as the part arrived, they got it installed and my Volt running great in one day. Really appreciate the service team at Keyes. Thank you!

Review №160

2023-01-11 15:52:37

I had an appointment to get my oil changed at 9:30am. The car was supposed to be ready and out the door within forty-five minutes. I waited patiently inside the showroom. Two hours later I went outside and the car hadn’t been touched. At 12:20am I was told that the car was ready and to go to the cashier to pay for the procedure and pick up my vehicle. The cashier was out to lunch and I had to wait another twenty minutes before he came off his break. He had no backup. I come from a world where punctuality is very important; time is money and mine was wasted.

Review №161

2022-11-14 14:50:05

Car was kept for 5 days to make a battery diagnosis that should only take 5 minutes. Had to leave work early one day as well to come move a couple pairs of shoes and a massage table to the inside of the car as they would not do it for me after I asked them to. Was told I need $1,400 in repairs for a new battery and converter unit on a car that only has 27,000 miles on it and is probably worth $17,000. Decided not to proceed with the services, and the check engine light has gone off since and the battery and converter system seem to be doing fine. My wife also had a bad experience at this dealership where they swindled her into spending $600 after going in for a basic oil change on a brand new car. Will never go back to Keyes for services and now question any Chevrolet dealership. I’ve lost trust and faith in the company.

Review №162

2022-04-26 23:00:40

Super bad service, if you ask me why??? Because it’s the second time I’ve had a problem with my truck, the first time (brand new) there was a scratch on the paint and they made the excuse that the guarantee was over even though I had about 5 months with the truck. The second time about a month ago, a message kept popping up warning me about low refrigerant, they said my coverage was expired, they wanted me to pay. A truck with a value of 80 thousand and it doesn’t have coverage??? That’s why I think they offer horrible service.

Review №163

2023-04-20 17:57:49

Its always an easy task to get my service done at Keyes Chevrolet. Theres no muss or fuss. No pressure to have service you need. I make the determination of when. Thanks Keyes!!

Review №164

2021-09-14 22:30:24

Everyone was very nice. They took care of my car recall issue and oil change in a timely manner and everything seems to be good. The only comment I have is that although it was nice they topped off the air in my tires, I found out after the fact that they used regular air instead of nitrogen which I have my tires filled with. I now know that Keyes doesnt have nitrogen (Im surprised), but someone should have called/texted me first to ask if it was okay that they were topping my tires off with regular air once they saw the green caps on my tires. Just a thought, but otherwise everything great!

Review №165

2022-06-04 16:36:36

I will never come back to this dealership. Allen was a horrible SERVICE agent. Key word is service and is not something I received. There was no communication until after I spoke to his manager. They had my car 6 days and didn’t bother to call. It was not until I called that then I received an update. Lost a lot of money on rentals and Ubers. And they don’t care. If it was their money, they would care.

Review №166

2021-11-29 02:53:05

Found a new associate for the service Fransico (Frank). He is always helpful. Makes recommendations not requirements. When getting service my truck is always done on time, no unexpected charges. Frank keeps me updated on wait time throughout the appointment.Most helpful employee at the dealership.Give this man a raise. I’m sure many others feel the same.Thank you Frank for everything you do.UPDATE: as one way of tracking customer satisfaction we’re asked to fill out these surveys after each visit. I don’t know if anyone reads them but just in case. I thought I would update the above review.Here we are several years have pasted since finding Frank and locking him in as my trusted friend and service advisor. Frank is still keeping everything right and tight. Nothing has changed with the great service provided by Frank.

Review №167

2022-10-16 20:58:12

The worst experience I have ever had in my life. They ignored me in a way as if I was nobody. I had an appointment on Saturday. I drove 40 minutes to get to their place. They told me they couldnt fix my car as it was late.But, I reached before 15 minutes of my appointment. Sam one of the staffs was really rude and he didnt know even how to use his system to get warranty information. Stay away. I tell you, you will be disappointed.

Review №168

2024-03-15 13:32:14

Service manager Sam Macuk went out of his way to be helpful

Review №169

2021-08-12 19:51:03

I own a 2017 Volt. Shift lock solenoid has been quiet and completely silent for the more than two years I owned my car. Half the reason I bought a PHEV is because I hate unnecessary noises, so I’ve always been super particular about engine noises and did my best to fix all creaks and rattles. Took it in for 75k maintenance and now there’s an extremely loud clicking noise when I tap the brakes, so loud I can hear it over the stereo. The shifter also lightly vibrates now too. Took it back on Monday (I picked up my car right at close on a Saturday) and they told me it was always like that and it’s not their fault, and did not fix it. They did not outright say it but pretty much accused me of lying that my car was silent before.In terms of the process itself, they were very smooth and quick, so that was a plus. The room was crowded on Saturday so I had nowhere to wait and ended up being picked up. I was standing by the guys out front while waiting for my ride and they were using crude language when they thought no one could hear (except obviously they weren’t very good at hiding it considering a customer was standing just a few feet away). The repairs were also very expensive; $1200 to maintain a gas engine that only runs maybe 80 miles every month? 90% of my miles are electric! The only upside of this dealership is that the guy out front who greets you when you pull up for your appointment is nice. Would not trust them to repair my car again. They might introduce more issues to my car.

Review №170

2022-04-08 19:09:29

1) I had my truck there almost 3 weeks and it still wasnt fixed. Parts were ordered the day I picked it up. ETA 2 weeks. Seems like they didnt really dive into it until I told them I had to pick it up.2) Low Tire Pressure alarm was active when I picked it up. A screw in the drivers side rear tire. Not there when I dropped it off and no one noticed the alarm before I picked it up.

Review №171

2021-07-29 14:17:51

I called ahead of time and reserved the car I wanted. You can see the inventory on the website so you know what is there.Once I got there the process was easy and smooth. Jose was very helpful in answering my questions and moving the process along. He helped me close my previous lease and get into the new one. He’s been very attentive since.I’m very happy with the experience and with my new Equinox!

Review №172

2023-01-29 17:43:57

I had to take my car in for service. Sam is my service advisor. He is always kind and efficient. He calls me with updates and explains what repairs my car needs. He is great to work with!

Review №173

2021-09-06 15:03:52

Service person Sam was courteous and professional. Car was ready sooner than I thought. Cost of services was fair for work done. Diagnostics did a good assessment of what needed repairing and recommendations for more work needed to be done to bring car up to factory standards. Was happy overall with the service. Keyes Chevy is my go-to dealer and Service department!

Review №174

2022-10-07 21:11:14

Had to be towed in on Saturday. The associated were helpful and cleared a spot for the tow driver to drop the car. Met with Sam and worked up the paperwork for my Monday appointment.Monday everything was fixed, and I picked up my completed car on Tuesday. Sam kept me apprised thru IM and everything worked out.

Review №175

2022-11-09 01:42:45

My 2016 Volt had an issue with its hybrid battery system. Frank and his team were fast and helpful. They quickly diagnosed the issue and came up with the game plan. They were able to complete the service well over 10 days early. I am very happy I saw Frank over at Keys Chevy Service department.

Review №176

2021-02-12 23:37:12

Keyes Chevrolet provided superb service and tried to help their customer the best they can. I understand all businesses suffer during the pandemic. Keyes Chevrolet still conducted their business with a very good ethical attitude and did not take advantage of their customer. Besides, the show room was immaculately clean. The bathroom is super clean. I really appreciate the service Keyes Chevrolet provided during the pandemic.I truly want to commend the representative, Sam, who gave me an option to save money but win safety guidelines. Keyes Chevrolet is a trustworthy dealership with very reasonable and honest service. I sure will keep returning to Keyes Chevrolet for service. Here are the reasons why I will return to Keyes Chevrolet for car service.I drove in without an appointment because I had an emergency. A big plastic bag stuck underneath my car. I managed to pull the big piece off but a small portion is still stuck underneath the car.The representative looked at the stuck plastic and gave me an option of burning the stuck plastic off by driving or $169.99 to scrap it off. Since it was not a safety issue, I chose to keep driving. I respect the recommendation made by the representative.I originally had made an appointment for oil change in the next two days. I asked if I could do the oil change on the same day without the appointment or not. The representative accepted my request and serviced my car. Keyes Chevrolet is a very good place to do business with.

Review №177

2021-02-24 19:01:34

A Keyes Van Nuys salesperson contacted me three times to see if I was willing to turn my leased car in early for another Traverse. I loved my Traverse, so I wanted to lease the same car. Sammy told me that the only difference between my Traverse and the new one was that the new one did not have a blind spot indicator. That was fine with me. When I went to the dealership, that dealer was busy so he had another salesman help me. That salesman reiterated that the only difference between the cars was the blind spot indicator. I said ok. I just wanted the numbers to be right. He was able to get the payment within range, but when I went to sign the paperwork, turns out there was a “special” alarm in the car that cost $700. I told him that was not our agreement and considered backing out of the deal. He said they could take the alarm off, which would lower my monthly payment and they would wave the first payment. I decided to proceed. When the salesman gave me the key to the new car, there was no button to open the trunk hatch. When I asked him, he said “Oh yeah, it also doesn’t have a power opener, but that’s all that’s different.” They both kept saying that! When I got in the car to drive home, there were many things that were different— no seat warmers, no middle compartment, no Bose speakers, no large console screen— it was clear this was the bottom of the line car. It was an LT like my old Traverse, but without some of the amenities. I called immediately to express my dissatisfaction. The salesperson said he would have a sales manager call me shortly. No one called me. I called the next day, and spoke with a manager who said there was nothing he could do.I was told repeatedly I would get the same car except for “the blind spot indicator,” which was a lie! I would have not turned my car in early if I knew I was getting lesser car for the same amount. I am considering legal action as I was sold the car in bad faith. This is the fourth car I purchased from Keyes, and I will never purchase a car from them again.

Review №178

2023-03-26 20:10:22

Over priced I went there for a certain sound coming out my car and a coolant leak the Chevy Cruze has a special coverage for a pcv I got it replaced already like a year ago but I noticed the same issues but this time I was told it was the purge valve I refused service paid $165 just for diagnostic which took 3days and I had to text to get updated not the other way around and that’s it I went home replaced the purge valve I saw the coolant reservoir was leaking just to let you know the part I needed (Purge valve) at auto zone cost $50 with NO tools needed to replace your dealership wanted $571 i think someone is leeching to much I would get a oil change here but seeing that I wouldn’t wanna come back !To everyone else before you get a service here LOOK UP THE JOB THEY DO ON YOUTUBE GIVE YOU A IDEA WHAT YOUR PAYING FOR.

Review №179

2023-06-23 17:28:09

If I could put negative stars I would!!!! Worst service ever experienced when buying a car. I’ve purchased many cars cash and financed and by far one of the MOST UNPROFESSIONAL AND WORST dealer I have ever been too. Save yourself the trip and go else where.

Review №180

2015-12-08 23:19:32

When my car died on me, I needed a replacement fast. I was so fortunate to meet Patrick Brennan, the associate who helped me. He never once pressured me into a purchase. I felt he really cared about helping me find the right car for the price I wanted. He was able to quickly give me many options in my price range and work with me on any adjustments. He was able to make provide better options than any other dealer I had visited. Overall I was able to easily make a well informed decision and have been a happy new car owner since. Thank you again Patrick for taking your time with me so I was able to make the perfect choice. Im loving my new car!

Review №181

2022-01-06 00:18:57

Had such a great experience working with Sammy and getting my new Blazer! He knew this would be a perfect fit even though I had my doubts. I wasnt in the best situation with my current lease, but he was able work with me to find a perfect car within my budget. The auto industry is so crazy right now, but so glad I trusted Keyes Chevy with my purchase!

Review №182

2022-01-11 01:23:24

The service department people are great! I have been to this service department multiple times and when they say they will complete something and provide a time, they are spot on!Only reason I dont give 5 stars. A basic oil change should not take hours!!! When I can go to smaller shops, Jiffy Lube and get it done quickly.But overall always pleased with this service centers work!

Review №183

2022-01-14 20:27:43

In general the service was good. My service advisor didn’t have detailed information about why my battery coolant was low and had bubbles in it. The dealer had my car for several days and only gave it a small charge and no car wash like I have had in previous services. also the $1200 price tag seemed a bit steep. Charging me 190 some dollars to replace a headlight bulb seems crazy as well. I guess I have a poorly designed car that it takes that much effort to change the lightbulb. Kind of disappointed in General motors.

Review №184

2020-08-29 15:16:43

Me and my wife had a great experience at Keyes dealership. We had been to multiple dealerships shopping around but all of them were giving us the run-a-round going back and forth. At Keyes we were greeted by a great salesman Giovanni he was very helpful and straightforward. We told him what we were looking for what our options were and our deal got approved by the manager with in the first couple minutes. They have great customer service would definitely recommend buying from them.

Review №185

2023-04-05 01:53:47

2nd time I have tried to bring my car in for a service to be denied a loaner car right out, and had to call and complain many times before I finally got my car looked at and a loaner car. Just to have my car ready the following day and fixed without any notification. This is not good customer service

Review №186

2023-10-10 01:24:40

May have been the timing but the basic service was completed under time, and the safety belt recall was completed, unexpectedly! I Ddid not have to set up a second appt!

Review №187

2021-07-26 15:25:47

Let me start by saying Ive visited Keyes Chevrolet several times and always had a pleasant experience. I always deal with the same Service Advisor, Sam who is very informative and very professional. In the past my vehicle has always been returned to me cleaner than when I dropped it off and I understand due to COVID there are no car washings at the dealer. With that being said, when I picked up my vehicle after my most recent visit there were 4 oily finger prints on my driver side door panel I noticed as soon as I closed my door and when I came home and was cleaning them off I noticed there was a oily hand print on the back doors of both sides of my car. I was not pleased and I can see now in the future I will need to walk around and inspect my vehicle before leaving the dealership.

Review №188

2023-05-06 06:41:58

Had the worst experience with the sales team.Asked for a tow hitch part to order & be installed on the car, but the sales manager - Sergio - very impolite & rude turned around & left the in the middle of the conversation without even listening to the us.Id google & go to another dealer for sure.

Review №189

2022-02-02 15:15:56

The Service person was not friendly or attentive. Had an issue with the printer, said he would provide me the initial paperwork on my service. Never did. When completed he just wanted me to sign the final paperwork with out a review or communicated detail results from the service. I had to ask. When asked if they were affiliated with Lithia Motors he got offensive. Also, I asked the gal at the front counter if you were and she said yes. I also asked if they could review a factory defect on my rear glass to which the service advisor again got offensive and felt like I did not know what I was talking about. In his words, ok whatever. He gave the impression as if he was the owner and not a customer service rep. With that said, I do not plan to return there. … by the way, 15 separate calls and text messages to confirm your appointment, really?!? And get a call again 2 days later to remind me about the same service as if I was not there… wow?!?

Review №190

2024-01-26 20:39:57

Salesman and Sales Manger were great. I got a great deal.

Review №191

2022-10-26 16:04:36

I was tended to as soon as pulled in with an assignment. Service writer was attentive to my needs. However, I do wish you bring back car wash after service. I would say that just the icing on the cake.

Review №192

2021-05-06 15:44:22

Ive now worked with Rene and Pete and can officially say that regardless of what service advisor you work with, respect, courtesy, attention to detail and customers questions are at the highest level of priority. I am not a car person, I in fact get incredibly nervous when going to car dealerships as I dont want to be sold into anything more than what is needed and Pete did absolutely the opposite. Pete told me what was needed and even gave me recommendations on upkeep to help out the technicians. I will absolutely be returning with my Chevy and will be looking into buying a new car within the coming months at Keyes Chevy for the very reason of quality, respect, assurance of getting the most for my money and the safety of the driver being the forefront always.

Review №193

2021-11-16 15:46:53

I made the earliest appointment possible with the expectation that my vehicle would be first, but it wasnt looked at for several hours. Not a problem except that when booking the appointment, the form asks if Id be waiting for it at the dealership or going home and I indicated that Id be staying to wait for it. Obviously, that option on the booking form is ignored by the service department so why is it even there?

Review №194

2022-04-13 00:23:36

I only visited the Keyes dealer to lost money, when I brought my colorado truck, for water leaks trough the Third brakes lamp, my car spent 3 day there, even when I point the water leak from the exactly area. But finally I paid $165 dollars for a unnecessary diagnosis. Then only paid unnecessary diagnostic without fix the problem. The service area is not good. Now I don’t want to go with you for any problem, even when I have extended warranty,,.

Review №195

2021-10-15 15:27:09

They did good work. Friendly and attended me immediately. Frank Perez was awesome. Only thing was that I didnt get the old parts that I requested other than that he is the man to see if you ever need repairs on your Chevy. Than you so much Frank. Im sooo happy I got my Chevy back.

Review №196

2021-01-28 15:11:51

My service advisor Cristina was amazing ! It was my first time at this dealership and I must say U have earned my business. She greeted me as soon as i pulled up She kept me informed of the repairs being made on my vehicle and got me back on road quickly ! She is an asset to the dealership !

Review №197

2019-10-14 18:03:29

The customer service could be better and a little more forward thinking. For example, calling customers who have appointments and let them know that they need to reschedule because the techs arent in that day. Before they drive all the way there just to be told to come back. But overall Ive been pleased with their service. The waiting area is very comfortable and they provide fer snacks coffee and water. They even provide loaner cars and a free Lyft ride to your destination. Very nice

Review №198

2022-06-01 02:08:02

The salesperson, Patrick, was wonderful. He did great in explaining thw truck and features as well as finances.However, the reason Im disappointed is because my brand new truck is falling apart from the inside. Parts are falling off the door and Ive had little help from the dealership in this. Ive had lose a days worth of work only for them to tell me that in the 8hrs they had my truck, they only ordered parts. Its a new truck that should not need anything. Im currently helping my son look for a new truck but I dont think Ill reccommend Keyes Chevrolet.

Review №199

2020-09-11 15:45:40

I have scheduled appointment for oil change and tire rotation. The service writer took me right in and told me the wait time would be about an hour. My car was finished in less then an hour and I was on my way! Only compliant, no coffee or snacks in the waiting area, I understand we are in covid 19 times! I get it! Other than that, great team at Keys Chevrolet! Keep up the great service!