Presentation on Map Reviews Nearby

Ken Grody Ford Inland Empire in Redlands

4.4 (199) 1121 W Colton Ave, Redlands, CA 92374, United States

Categories

Used car dealer
Car dealer
Motor vehicle dealer
Ford dealer
Used truck dealer

Location on the map

Redlands, San Bernardino County, California, US

Phone: +1 909-643-8641
Site: https://kengrodyfordinlandem...

Opening hours

Monday:7:30 AM–8 PM
Tuesday:7:30 AM–8 PM
Wednesday:7:30 AM–8 PM
Thursday:7:30 AM–8 PM
Friday:7:30 AM–8 PM
Saturday:7:30 AM–8 PM
Sunday:9:30 AM–8 PM

Edit info

Total reviews rating 4.4

199 Reviews for Ken Grody Ford Inland Empire 2024:

Review №1

2024-04-30 13:40:57

I had a great experience with Isiah purchasing my Ford Ranger Raptor. He was knowledgeable and friendly. I, as a single female was treated respectfully (quite a contrast from the Jaguar, Land Rover dealership in Anaheim). I appreciate the time he spent answering questions and explaining the features. His low pressure approach was very refreshing. I’ll be back soon for a Ranger Raptor. Loved the whole experience. Thank you Isiah and Ken Grody Ford!!❤️💜

Review №2

2024-05-17 20:16:44

This is our 2nd time purchasing from Ken Grody Ford. We have had very good experiences. Our transactions have been smooth. Our sales person Luis Cataño has been very helpful. He has answered any questions we might have. Sunday was his day off and he still keep in touch with us to make sure the delivery of my vehicle was easy. Thank you for the great customer Service.

Review №3

2024-04-01 23:35:18

I recently had the pleasure of purchasing a 2024 Ford Mustang GT from Ken Grody Ford in Redlands, and the experience was nothing short of exceptional. The sales team there, especially one standout salesperson, was incredibly knowledgeable and made sure every question I had was answered. Their professionalism and enthusiasm for the Ford brand made the whole process smooth and enjoyable. I appreciated the no-pressure environment and their dedication to finding me the perfect vehicle. Id highly recommend them to anyone looking to buy a new car; they truly understand customer service and deliver on all fronts.

Review №4

2024-04-02 03:26:11

4/1/2024 Unfortunately after only a few months, I had to bring my 2024 Mustang in for service because my check engine light turned on. I was extremely concerned because my car is so new but after speaking with my Service Writer James Morales I felt confident that It would be taken care of in a timely and efficient manner. Sure enough, he sent me updates via text and informed me as soon as it was ready for pick up the very next morning. Although I know absolutely nothing about cars I had a clear understanding of what happened and what they did to fix the minor issue. I experienced FRIENDLY, INFORMATIVE & PROFESSIONAL service from start to finish! Thank you, James and the rest of the awesome team here!NOVEMBER 2023: Kyle Lee was my sales rep and he was awesome! The entire team worked to make it happen for me and I’m now driving the car of my dreams! Very professional, friendly and helpful staff here! I highly recommend!

Review №5

2024-03-28 22:03:26

I recently had the pleasure of purchasing a 2023 Ford MaCH-E from Ken Grody Ford in Redlands, and the experience was exceptional. The team there, particularly a salesperson whose expertise and friendliness made the process smooth, went above and beyond. The atmosphere at the dealership was welcoming, and every question I had about the vehicle was answered with clarity and patience. I was particularly impressed with how efficiently they handled the paperwork, ensuring I could drive my new MaCH-E home swiftly. Id recommend Ken Grody Ford Redlands to anyone looking for a seamless and friendly car buying experience!Special mention to John and Marlon for helping me get the car I wanted.

Review №6

2024-05-15 19:03:09

The experience at Ken Grody Ford was basically flawless. Actually I’ve never had a more comfortable and easy time buying a vehicle. The sales personnel were really great especially Andrew. We got a great trade in value and that made it easy to upgrade to a more suitable ride for what I need at this stage of my life. All in all I would recommend this dealership to anyone!

Review №7

2024-04-03 13:38:53

I recently purchased a 2022 Ford F150 from Ken Grody Ford in Redlands and I couldnt be happier with the experience. The sales team was knowledgeable and attentive, making sure to address all of my needs and concerns without any pressure. They offered thorough explanations about the trucks features and the financing options, ensuring a transparent and comfortable buying process. Their dedication to customer satisfaction really stood out, and Id definitely recommend this dealership to anyone looking to buy a Ford. The F150 has been running great, and its clear that choosing Ken Grody Ford Redlands was the right decision.

Review №8

2024-06-19 21:28:02

Everyone at this dealership is above and beyond they make everything straightforward, when they say they have your back and will take care of you afterwards they really do mean it. I purchased my Maverick and the lightning from Fabian and I couldn’t be happier. The service department is rock solid, and the quick lane operates very efficiently. Everybody there works as a team and it really shows.

Review №9

2024-03-18 23:34:45

The professionals at this Ford dealer were outstanding, from the very beginning, I was assigned an individual who stayed with me via text all the way until I receive the keys to the vehicle I wanted. They made the impossible possible, and I appreciate that without wasting my time I was able to drive off the vehicle I wanted. Thank you very much. Tony.

Review №10

2024-05-14 21:50:22

My experience at Ken Gordy Ford surprised me. The sales rep Sherif was personable and enjoyable to work with. I would highly recommend you contact him if youre in the market for a vehicle. I hadnt planned on buying my car that day, but the circumstances were such that everything fell into place, and both of us reached a deal that was agreeable to both of us. From the time we closed the deal with a handshake, until I drove the car off the lot, was probably around 1 hour. I had read a ton of comments from people about various experiences with auto dealers (not just Ken Gordy Ford), so was not looking forward to the process. But, I can say my experience was great and I would not hesitate to go back if Im ever in the market for another vehicle. (FYI, I tried to give them 5 stars on the GUI, but it would only let me select 2. Definitely 5 star however.)

Review №11

2024-06-10 20:41:39

Ken Grody Fords Redlands service department exceeded my expectations during my recent visit. I brought in my new Maverick for a recall, and from start to finish, the experience was exceptional. The staff was incredibly friendly, knowledgeable, and genuinely cared about ensuring my satisfaction. They took the time to address all of my questions and concerns and went above and beyond to get me back on the road swiftly. I truly appreciate the outstanding service provided by all the staff at Ken Grody Ford. Highly recommend

Review №12

2023-09-10 18:39:07

The salesperson Kyle was very nice and helped me a lot and I liked how he explained things and he was new so what he didn’t know his co-worker took over. I do like how they helped each other and Kyle even came to my house to pick up the car I was trading in. It was a quick and detailed process. They did a good job cause I really didn’t think I could get into a new car. I’m happy and very excited to be in a new car. I love it!!! It’s a beautiful car and rides so smooth. 😁👍🏻

Review №13

2024-05-08 12:24:20

I went in to Ken Grody Ford of Redlands looking for a new Ford Maverick Salesman Jon Long came up to me asked good questions on what I was looking for in a Maverick he listened to my needs and came up with the perfect fit for what I wanted and really put the time in that I needed to make my decision. Thank you Jon and Ken Grody Ford. You gained a lifetime customer.

Review №14

2024-05-08 20:30:59

There were a few hiccups at first but Ken Grody took initiative to correct the miscommunication and far exceeded all expectations. They really went the extra mile to earn our business. Thanks to my sales person Fabian and Cristian in finance for all the help!

Review №15

2024-04-17 21:34:25

Amazing service and staff. Fixed my truck faster than anticipated and were very accommodating to my time constraints regarding getting the truck back. Will absolutely go again. Thankyou so much for getting us back on the road!

Review №16

2024-01-13 02:08:15

Top notch to Ken Grody.... Service manager Trever always makes sure that your stress level is down, listens to whats the vehicle major concerns and has never let me or my family down... Trever also has an awesome team of Service writers always polite and willing to listen.Branch manager Chad always smiling and makes sure that he takes time to ask how your recent purchase is doing or any concerns. Chad has well trained vehicle sales staff.Hats off to Parts manager Aaron to make sure that he took his extra and professional task to find the hard parts we needed with no stress.Quick lane staff, Christian, Matt, and Kevin always on the move getting the cars in and out, but we that cant happen without the hard working crew they have in the back getting all vehicle needs done correctly... They work super hard to keep vehicles moving and waiting customers happy.To all techs, Carl, Jesus, Jorge, Dave, Brian D and his helper, Erick and his helper for doing always an awesome job with the best attitude..Thank you again to the Ken Grody Redlands TeamMark L.

Review №17

2024-06-03 03:42:25

Great dealer with great customer service. Quick turn around on fixing some issues with my f350 6.7 diesel. Service department rocks 👍🏼 Great communication with updates on your vehicle. Shout out to James Morales for the professionalism & hospitality (:

Review №18

2024-05-19 06:38:00

This was the best car buying experience I have ever had! No pressure at all. Chris and Christian were both so personable and helpful. My new-to-me car is perfect for me. You must try Ken Grody Ford! I think you will be pleased.

Review №19

2024-05-26 21:28:39

I can’t say enough good things about KenGordy Ford. My experience has been nothing short of amazing. As someone who runs an Amazon DSP, I rely heavily on my fleet of vans to be in top condition, and Ken Gordy Ford always goes above and beyond to help me out.Dean, my service advisor, is the best there is. His professionalism, knowledge, and dedication to customer service are unmatched. He always ensures my vans are serviced promptly and thoroughly, which is crucial for my business operations. If I could give them six stars, I would!Ken Gordy Ford has earned my loyalty, and I constantly recommend them to others. Their team is fantastic, and I know I can always count on them for top-notch service. Thank you, Ken Gordy Ford, and especially Dean, for your exceptional service and support.

Review №20

2024-06-18 01:30:55

**Update apparently my voicemail was sent to the wrong person. Travis, the manager contacted me and my husband directly. Apologized and assured us that they do not stand for this type of behavior at their dealership. They made every effort to make it right, and even purchase us a replaced knife. Still sucks this happened, however nice to know that some of the management has integrity.Beware of the service department at this location. Be sure you remove every single personal belongings in your vehicle before you drop it off. I dropped off my car here to be service and they stole a $300 pocket knife from my car. I called the dealership and left a message for the manager of the service department, and to my surprise, I never got a return call.

Review №21

2024-05-14 22:31:17

My name is Jessica and I had the opportunity to get a 2024 Bronco Sport thanks to Ford and their workers. I am very grateful that they were able to help me as much as possible and that they treated me and my family very well. I highly recommend it. We had the best service and they are very patient and thanks also to Mario Miranda for his great help.

Review №22

2024-03-17 21:26:18

I had an outstanding experience purchasing my 2024 Ford Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. Their expert knowledge about the Maverick impressed me, and their customer support was top-notch, addressing all my questions and concerns with patience and professionalism. I highly recommend this dealership for their friendly approach and commitment to customer satisfaction. If youre in the market for a new vehicle, dont hesitate to visit Ken Grody Ford and have a chat with their amazing team.

Review №23

2024-04-04 21:20:34

I recently purchased a 2023 Ford F-150 from Ken Grody Ford Redlands and the experience was top-notch. The sales team was knowledgeable and attentive, ensuring I understood all the features of my new truck. Throughout the entire process, there was a clear sense of professionalism and dedication to customer satisfaction that made me feel confident in my decision. I left the dealership with my dream vehicle and a smile, thanks to the seamless service and support provided. Highly recommended for anyone in the market for a new Ford!

Review №24

2024-03-09 01:19:21

I recently purchased a 2018 Dodge Journey from Ken Grody Ford Redlands and had a fantastic experience from start to finish. Working with the Ken Grody Team, particularly with the salesperson, was a seamless process; they were knowledgeable, attentive, and made sure all of my questions and concerns were addressed. I appreciated the teams dedication to providing great customer service without any pressure. The entire transaction was transparent, efficient, and enjoyable. I highly recommend this dealership to anyone in the market for a reliable used car and commendable customer care.

Review №25

2024-05-14 22:27:35

Purchasing my new vehicle at Ken Grody Ford Redlands was smooth. The ordering process was simple. The team there, especially Tommy and Mike who assisted me, showed exceptional dedication to ensure I found exactly what I was looking for. Their knowledge of the inventory and ability to understand my needs made the decision-making process feel simple and stress-free. I highly recommend this dealership to anyone in Redlands looking for a new car; their customer service is top-notch!Joseph

Review №26

2024-05-07 02:14:31

I recently had the pleasure of purchasing a new car from Ken Grody Ford Redlands, and I must say, the experience was nothing short of exceptional. The team there was knowledgeable and attentive, ensuring that all my questions were answered and that I found the perfect vehicle to fit my needs. The salespersons professionalism and enthusiasm made the buying process smooth and enjoyable. I was impressed by the seamless coordination among the staff, which made me feel like a valued customer. Kudos to Ken Grody Ford Redlands for their top-notch customer service and for making my car buying experience a memorable one.

Review №27

2024-04-18 20:22:25

My overall experience was the best I have had working with any dealership. Isiah is an exceptional salesman and was extremely helpful through the entire process. He did everything possible to help me out and get me into the car I wanted while being transparent through the whole process. I 100% recommend looking for your next car here.

Review №28

2024-05-04 04:47:57

Dropped my truck off in the morning to get the transmission and rearend serviced. They had it done that afternoon at a lower price than the oil change places in town. No more growling sounds from the drive line. Much impressed. Thanks again Ford men.

Review №29

2024-03-28 21:49:41

I recently had the pleasure of purchasing a 2024 Ford Escape from Ken Grody Ford Redlands, and the experience was top-notch from start to finish. The sales team there is knowledgeable and attentive, guiding me through every step of the process without any pressure. The environment at the dealership was welcoming, and their commitment to customer satisfaction really shone through. Its clear that the Ken Grody Team values building relationships, and Im thrilled with my new Escape. I wholeheartedly recommend them to anyone looking for a straightforward and enjoyable car buying journey.

Review №30

2024-03-02 21:04:42

Kyle and Michael was a great.. I would definitely buy from them and recommend Ken Gordy dealership base on my experience. Thank you guys for all your help.

Review №31

2024-03-14 23:35:40

I recently purchased a used vehicle from KG and was very happy with Tommy and how he handled the deal. I told him what I wanted and he made it happen with ZERO headaches from start to finish… this is the second hassle free car buying experience we’ve had in our family from KG ford and they also handle all the service for my truck; all in all I do not have one issue with this dealership (which is a lot to ask for nowadays) and if your looking for a dealer that takes care of you start to finish AND after your purchase-these are your guys.

Review №32

2024-03-28 21:48:55

I recently had the pleasure of purchasing a 2021 Chevrolet Suburban from Ken Grody Ford in Redlands, and my experience was fantastic. The Salesman CT was knowledgeable and attentive, ensuring that all my needs were met without any pressure. CT shined with his exceptional customer service and made the car buying process seamless. Im thrilled with my Suburban and I highly recommend this dealership to anyone looking for a stress-free and enjoyable car buying journey.

Review №33

2024-05-31 02:41:35

It was a smooth sale transaction. The salesmen Jimmy and John were very nice and helpful. They explained to us what we needed to know about the car that we bought. Highly recommended. Thank you!

Review №34

2024-05-09 16:41:55

They are fantastic! Tommy, Christian and Mo all went above and beyond and made sure I was a happy customer. I was able to do everything online, phone and text and was in & out in less than half an hour with my new car. This was one of the best dealerships I’ve bought/ leased car from. Thank you !!

Review №35

2024-06-30 23:20:57

Called for 8 flywheel bolts for my 11 Mustang GT and got a quote of $68. The same 8 Ford Performance flywheel bolts can be found from authorized Ford parts sellers for $19 online. Just ordered 8 for $19 and $7 for shipping.Upping my review 1 star. They called and offered a discount on a throw out bearing and rear main seal. Still more expensive than an online order though.My mustang has had 2nd gear shifting issues, a slight vibration, and stiff shifting from day 1, brand new! We Bought an extended 6yr. 100k mile factory warranty when we purchased the car from Ken Grody Ford. It was checked 3 times in the first 5 years and they blamed the gear oil and cold weather. All they did was drain the gear oil. They finally gave me approval to start trying different oils to help the shifting. Redline MTL helped, but it did not cure it. I had mentioned clutch issues possibly. After 14 years and 47k miles the clutch t.o. bearing finally went out. Swapped the clutch with an Exedy Twin Hyper series organic disc, put in a new t.o. bearing, f.w. bolts and a rear main seal. Finally, the hard occasional second gear shift, slight vibration and stiff shifting is gone. She now shifts smooth as glass, no issues at all. It’s Never shifted This Great since new. How did no one catch this? What happened to the customer is always right? This whole time, no one ever caught the issues and the $$$ spent on the extended warranty was a total waste. Ford Motor Company should refund the cost of the extended warranty. Would I buy another Mustang? You Bet!

Review №36

2024-05-12 20:55:13

I wasnt happy with the way Carlsbad treated me after sales. There were clearly a major cosmetic damage to the used vehicle I bought which was otherwise sold as great and in new condition. Though they offered to pay for the damage after complained, I wish it didnt need to be escalated in the first place. That alone tells me to be cautious about making future purchases there.In Redlands I had Quianna (Pronounced Ki) help me set up the repair services. She was effective and genuine. I feel comfortable coming here for future service needs and if Quianna works in sales, I would be interested in having her sell me one.

Review №37

2024-04-29 20:54:04

Isiah was an excellent salesman who went above beyond what we have come to expect at car dealerships. Our vehicle was at their branch in Buena Park so he arranged a transfer and picked it up himself. He had it washed and filled with gas before delivering it to us in Temecula all on the same day. Isiah showed us the basic operational features of the Lexus, even though it was after 8 pm. His attention to detail is to be commended. Christian in finance handled the paperwork and we were able to complete the transaction using DocuSign without going to the dealership. Easiest car purchase ever. We would highly recommend doing business with both of these employees.

Review №38

2024-03-14 21:38:35

I recently purchased a 2024 Ford Bronco from Ken Grody Ford Redlands, and the experience was top-notch from start to finish. The sales team, especially Luis Perez and Tina Abbott, provided exceptional service, answering all my questions with patience and knowledge. What set this dealership apart was the personalized attention I received; it truly felt like the Ken Grody Team Support had my best interests in mind throughout the buying process. The teams professionalism and friendliness made this not just a purchase, but a memorable event. I couldnt be happier with my new Bronco and the service at Ken Grody Ford Redlands – theyve earned a customer for life.

Review №39

2024-05-05 18:40:45

I had a great experience purchasing my vehicle. Jon and Joshua made the process quick and easy. I am VERY satisfied with my purchase from Ken Grody Ford Inland Empire. :)

Review №40

2024-05-14 23:36:56

Everyone at the Ken Grody staff was amazing and ensured I had a pleasant time purchasing a vehicle. They listened to my concerns and worked with me to make sure I was happy and comfortable with my purchase. S/o Shariff!!

Review №41

2024-03-31 16:46:40

I recently purchased a 2024 Ford Maverick from Ken Grody Ford in Redlands and the experience was remarkable. The sales team, especially one of their knowledgeable salespersons, made sure to answer all of my questions and provided me with a thorough run-down of the vehicles features. The customer service was top-notch; I felt truly valued and not just another sale. Ken Grody Ford made the car buying process seamless and enjoyable, and Im thrilled with my new Maverick. I highly recommend this dealership to anyone in the market for a new Ford.

Review №42

2024-05-05 20:35:00

I had been a customer at this location for over 20 years prior to it becoming Ken Grody Ford. So If you love paying huge mark-ups and being told that this dealer offers the best deals in the area when they don’t, knock yourself out. Service dept is pretty good although they have taken a bit of a dump as well. But as far as doing any further business with them on a new or used vehicle, not a chance in hell.When it was Redlands Ford I purchased several vehicles. Now they are nothing more than greed driven opportunist that will take advantage whenever possible. Most of the dealers are scumbags, at least here in Southern Calif, but I urge you to research your car or truck well in advance. I saved 10 grand buying at another location because these fools wouldnt budge on the mark-ups when I bought my F150 Tremor. Drove to Lake Elsinore and paid MSRP. Never again will I deal with this pos dealer

Review №43

2024-03-18 18:45:41

Great experience, as a first time buyer I was a bit nervous going into this but Mo was such a great help. He made sure I was taken care of and was very professional and straightforward with me. Recommend anyone going here to get with him for amazing customer service!

Review №44

2024-04-14 18:51:14

The sales rep was very nice and accommodating. He stayed late, even past closing as well as the finance manager and other connected to this sale in order to complete the deal. The dealership is beautiful and our experience was top notch.

Review №45

2024-05-11 19:42:51

I was there to look at raptors and the manager there was very rude and combative when I asked him about removing the dealer mark up. He was confident that I couldnt go anywhere else and not pay mark up. I asked if he had a truck with less options and add-ons and he told me ford doesnt make them with less options. He handed me off to one of his sales associates and stormed off when I told him I wasnt here to argue with him.

Review №46

2023-05-30 19:52:56

Ive dealt with Phil while I purchased company vehicles and had a great experience. Also, dealt with Eric at maintenance for our company vehicles and were treated with respect with constant updates.Now I purchased my own vehicle and I had a great experience, from getting approved to getting questions answered about the vehicles, to signing for the new car.Phil has been great both times Ive dealt with him and I definitely recommend asking for Phil, if your company is looking for new vehicles or youre looking for your next car!!

Review №47

2024-01-28 03:11:53

We just bought a Ford Maverick. Isaiah and Joshua did a great job and were very helpful. We highly recommend Ken Grody Ford

Review №48

2024-01-07 22:38:15

This place is absolutely horrible. You park your car in the designated service area and hope someone provides instructions on what to do. After waiting for acknowledgment, I leave my truck and enter the service department where I’m looking at three service agents talking to each other ignoring me as I stand and wait for somebody to acknowledge me. I’m standing right there in front of them as they carry on without any concern for a customer standing in front of them. Finally after they pick up on my stare one of the agents ask if they can help me, in a manner that lets me know I’m disrupting their conversation. I made an appointment to have my drivers side mirror replaced. They quoted me two hours. I sat in the waiting room and happened to walk outside after 30 minutes seeing my truck parked with the mirror complete. I’m excited it took a small amount of time and wait for them to call me. Another 30 minutes goes by and I decide to walk back and ask what’s going on. I was told by an agent that my agent was on lunch. I had to insist he get my truck and he proceeds to say how they should be wrapping up soon, as if I didn’t already know my truck was done 30 minutes ago. He presents me the bill for $350 or two labor hours. I asked them to correct the bill and they said that they. Harve the “book hours”. So even though they only spent 30 minutes of labor, I was to pay for two hours. Can you believe this dishonest and shady practice of completely gouging customers. This place is terrible. Horrible. They are another reason people hate going to the dealership. Just terrible.

Review №49

2024-04-27 22:08:38

Chase is always accommodating, knowledgeable, and provides ease as buying a car can be stressful. He ensures accuracy by staying through the entire purchasing process. This is my 3rd purchase with this dealership and each purchase has been consistent and pleasant.

Review №50

2024-06-26 22:34:44

Ken Grady Ford is a great place to purchase your Ford vehicle. Sales person Rene Mancia made the buying experience easy.

Review №51

2024-04-28 01:16:21

My wife and I have bought two brand new vehicles within two months at Ken Grody Ford Redlands, a 2023 Ford 150 for me and a 2024 Fire Edge for my wife. We had a great experience working with Shariff when we bought the F150 that when my wife needed a vehicle we knew we had to come back and get her vehicle at Ken Grody. The whole experience from test driving the vehicles to negotiating the best price Shariff and Mo were professional and understanding what we were looking for.

Review №52

2024-03-14 01:19:56

A great experience from start to finish. From getting a great value on my trade in, to test driving and having an awesome sales person named chase. He listened to my needs and wants. Thank you to Luis and chris with assisting the value and pricing of my new 2023 Escape. Also a thank you to their finance manager Joshua for the final touches. Ken Grody Ford of Redlands is a definite place of business to return to for future purchases and service. Thank you all for #1 customer service.

Review №53

2024-03-23 02:57:19

I recently had the pleasure of purchasing a 2024 Ford Transit from Ken Grody Ford Redlands, and the experience was nothing short of exceptional. The Ken Grody Team displayed impeccable customer service, making the whole process smooth and stress-free. Not once did I feel pressured or overwhelmed; instead, I was guided with expertise and professionalism. The knowledge and friendly demeanor of the sales staff, especially one individual, made me confident in my decision to buy from this dealership. Im thoroughly enjoying my new Ford Transit, and Id highly recommend Ken Grody Ford Redlands to anyone in the market for a reliable vehicle and a trustworthy buying experience.

Review №54

2023-06-28 20:16:29

Jimmy was extremely knowledgeable and responsive. He switched gears quickly when I asked to look at a different model and I never felt pressured or manipulated during the sale. It was the simplest car buying experience I’ve ever had and we will definitely be back for our next vehicle purchase!

Review №55

2023-09-29 02:28:41

2017 ford focus just outside of warranty and never seen a service shop. 38k on Transmission DSG clutch slipping and more and failed test. Over 4,100 dollars to repair and 2 week later. I went to pick up my car today and this is the condition it arrived in. No RESPECT to at least wash the POS ford car before returning it to a paying customer. No good faith or warranty rate. Pathetic. Service guy told me it cost 20 dollars to wash it. After complaining, Kevin did it for free and I tipped the nice kid who took it and washed it. Look at my picture of the blue car and windshield. No way, do I want to drive my car with dirty windows with my kid inside!

Review №56

2024-03-24 01:27:37

I recently had the pleasure of purchasing a 2020 Honda CR-V from Ken Grody Ford Redlands and the experience was nothing short of exceptional. The Ken Grody Team displayed top-notch professionalism and made the car-buying process seamless and stress-free. Every question I had was answered with great knowledge and patience. I never felt rushed or pressured, which is a testament to the dealerships commitment to customer satisfaction. I would highly recommend Ken Grody Ford Redlands to anyone looking for a positive and reliable car-buying experience.

Review №57

2024-03-19 13:32:49

First time here for service. I love that you dont need an appointment - drive in, the rep comes gets your info and they take the car. This time I waited in the customer lounge. When the work was done they called me, i paid and I was on my way. This was a great experience.

Review №58

2024-05-09 00:07:20

I purchased a second-hand 2023 Ford explorer a couple days ago! The salesman we’d contacted had gotten straight to the point and had been transparent with us, we appreciated it due to time constraints so we’ll definitely be going back in the future if need be!!

Review №59

2024-03-12 23:51:32

I recently purchased a 2024 Ford Maverick from Ken Grody Ford Redlands and couldnt be happier with my experience. The sales team, especially Trevor, provided exceptional service, guiding me through the buying process with ease and professionalism. Their knowledgeable staff answered all my questions, and the Ken Grody Team Suppo

Review №60

2024-04-03 04:44:10

Bought a nice Lariat 4x4 F150 here few years ago. Brought it in to service because it was making a vibration noise under the hood. After a week or so they never were able to determine what was wrong?? However, meanwhile (at only 102,000 miles) they did say I needed transmission for $8,000, etc. So forget it...took vehicle to Carmax, to trade in. Carmax didnt say anything was wrong with transmission & gave full amount for trade. Plus, they had more trucks than one dealer could compete with (from all their neighboring locations), just is what it is. Test drove twin turbo F150 Lariat with only 18,000 (just like my truck only newer), it was definitely fast & nice., all leather, huge sun roof, etc. But ultimately ended up going with 23 Toyota TUNDRA (1794 Edition) with all same features, twin turbo, leather, huge sun roof, even better/bigger wheels 🛞, automatic running boards etc with only 9,000 miles. Plus at Carmax you can bring vehicle back (unwind) within 1,500 miles & get something else if you want. Got warranty good till 150,000 which I dont recall Ford offering (?). After week or so, so far, honestly I think the TUNDRA is even better than the comparable F150 (which I NEVER thought Id say). Its definitely every bit as nice at the very least, but the cameras & other features are superior to F150. Plus, we took on bumpy road that my wife hates going down in F150 but TUNDRA felt smooth, almost like her Lexus. F150 doesnt have the hump in rear floorboard from axle so that parts surely better. But I had much better experience with carmax than this Ford dealer which Ive been coming to for years. Theyre good here but cannot compete with carmax. And Carmax (at least the one in Riverside) doesnt have sleazy car salesmen (like all car dealers have). This Ford dealer is cool enough but I still wouldnt recommend. But I Definitely suggest test driving TUNDRA over F150. Oh too the 3.4 twin turbo TUNDRA is fast off the line (maybe faster ?? than F150)!

Review №61

2024-05-24 16:57:35

Great Job Everyone is very nice and they smile. Important to always smile. No matter what your bill is, take care of your car itll take care of you.

Review №62

2024-03-03 23:38:57

Recently bought a 2022 Ford Explorer from Ken Grody ford in Redlands. Jonathan was extremely helpful. He was very knowledgeable about the car and made purchasing the car a very pleasant experience. If I need another vehicle I will not hesitate to return to Ken Grody Ford. If you need a new or used car, see Jonathan for excellent service.

Review №63

2024-01-21 01:28:31

My husband and I are truly thankful for Ken Grody Redlands. A special thanks to our sales rep Rene Mancia and finance rep Joshua Guzman for their outstanding customer service. Rene guided us every step of the way, he was patient, honest and friendly! His focus was not on anything but our best interest!Josh was also sure to do everything he could to put us in the best position financially,being attentive to our needs, and very thorough when explaining the contract to us. We definitely feel these are two long time friendships God has placed in our lives! Thank you both 🙏 God bless! We will definitely be referring this dealership to our family and friends!

Review №64

2024-03-14 20:48:27

I recently purchased my new 2024 Ford EDGE from Ken Grody Ford Redlands, the experience was seamless from start to finish. The salesperson I worked with, along with the rest of the Ken Grody Team Support, made sure I was informed and comfortable every step of the way. Their professionalism and knowledge about the Ford lineup were impressive, and they went above and beyond to secure the perfect vehicle for my needs.I would highly recommend Ken Grody Ford Redlands to anyone looking for an stress-free and enjoyable car buying experience.

Review №65

2024-05-18 19:09:47

This was an excellent experience. Thanks to the entire staff. The family is enjoying the Edge ST.

Review №66

2024-03-30 21:44:19

After months of online window shopping for a new vehicle I saw what the family and I had been looking for @ Ken Grody Ford in Redland’s website. Headed over the dealership and It was the easiest, friendliest, no pressure car buying transaction I’ve had ever had. Marlon was attentive, friendly and answered all my questions from the moment we stepped onto the lot to the moment we drove off. Thank you again Marlon and crew! #FordFamily

Review №67

2023-07-18 19:17:21

KG Ford has treated us like we are the only customer there even when their busy. Weve been buying from them for at least 20 years and have sent friends and family there. Andrew Poppett has handled our last 4 deals and is simply the best! Helpful, knowledgeable, friendly. We love our Fords!

Review №68

2024-05-01 02:22:26

Wonderful experience! Chase was wonderful! He was very thorough and made the process very enjoyable. So unbelievably happy with my new car!

Review №69

2024-03-13 22:50:30

I recently had the pleasure of purchasing a 2023 Ford F250 S/D from Ken Grody Ford Redlands and couldnt be happier with my experience. The standout assistance from the Ken Grody Team, particularly Andrew, made the entire process smooth and stress-free. Ill certainly recommend this dealership and their top-notch team to anyone looking to buy a Ford.

Review №70

2024-03-21 04:50:13

Recently purchased a 2019 Chevrolet Silverado 1500 LD from Ken Grody Ford Redlands and I am thoroughly impressed with the experience. The standout assistance from the sales team, particularly a salesperson who guided me with expertise and patience, made all the difference. The Ken Grody Team Support showcased their commitment to customer satisfaction throughout the buying process. Their transparent communication and attentive service ensured a smooth transaction. Id definitely recommend anyone in the market for a vehicle to visit this dealership for a pleasant and stress-free car buying journey.

Review №71

2024-05-24 03:17:18

This team is thorough and competent. My car has over 130,000 miles. They advise me on the immediate important service needs at any given visit.

Review №72

2024-05-24 01:24:49

No pressure sales and will take care of your concerns without a fight. Their service dept. Is amazing. If you ever need anything serviced or repaired, you can be rest assured, that you will be treated right. Ken Grody has a high standard when it comes to customer service and his service team, especially Jame Morales, uphold that standard. Great job by all at Ken Grody and thank you.

Review №73

2024-01-19 15:43:29

SERVICE SUCKED !I have been trying to get a trailer brake issue resolved on my truck. So I took my truck to Ken Grody in Redlands. I asked to have my Trailer Relay Module firmware updated to rule out a software issue. They said they had to do a full diagnostic at $210. Needing this done anyway, I agreed. My first issue was when they said they needed my truck for another day. This was on a Friday which meant that I would not be getting my vehicle back until late Monday. Ok, I get this happens sometimes. But then on Monday I was told that the software was already up to date and that the problem was the OEM controller. Even after explaining that this was the second OEM controller NEW, they continued to blame the controller. Then when I picked up my truck, my invoice had ZERO diagnostic summary. Just a cost of repair, which I declined. When I got the truck home, I hooked it up to Forscan and noticed that the firmware was NOT updated at all.I believe the tech never looked at my truck nor did a diagnostic.The only good thing that came out of this experience, was that I got a refund... after trying for a week and being told the accountant wasnt in and wouldnt be in for a couple days. They did try to fix the problem by ordering the part that the tech believed was the problem, but they couldnt get that right. A week later I just decided to take the truck somewhere else... Fritts Ford in Riverside. A MUCH BETTER EXPERIENCE !

Review №74

2024-06-06 18:44:32

Jimmy in sales and Christian in finance made the whole truck buying experience super easy and I dare say, enjoyable. I appreciate their communication and honesty.

Review №75

2024-03-29 21:41:47

I recently had the pleasure of purchasing a 2023 Ford Explorer from Ken Grody Ford in Redlands. Sherif was a pleasure to work with, he made sure all my questions were answered and that I felt comfortable throughout the process. Everything went smooth, from signing documents online to Sherif personally delivering my new car and driving off with my trade in. Thank you, Ken Grody Ford Redlands team for such a positive car buying experience.

Review №76

2024-01-17 18:51:39

I want to recognize a Ken Grody Employee (Baltazar GONZALEZ) who went above and beyond in assisting me. My 2014 Ford Focus broke down on I-10 near Cabazon Outlet Mall and when I pulled onto emergency shoulder the car stopped running and I could not get it restarted. I called for a tow truck that took 4 hours to show up. The tow truck driver had no apologies for promising a 90 minute arrival that turned into 4 hours. When the tow truck arrived (after hours) at the Ken Grody Ford the tow truck driver refused to leave the car in the overnight service line as requested and when I asked that he charge the battery so I could roll up the windows he told me it was not his problem and to talk to Ford employee. When I told him they were already closed he just got into his truck and left. Baltazar, who was leaving for the night overheard the conversation I was having with tow truck driver and said he would help me. He re-open the doors and brought out a battery charger to get my windows rolled up. He then assisted me in filling out the OverNight Drop Off paperwork and offered to put it on the Service Department Managers desk with a message about where the car was parked so it could be located the next morning. After what I had gone through with the tow truck driver it was a god send that Baltazar was there and willing to help. THANK YOU SO MUCH!!

Review №77

2024-05-21 21:31:21

Great service from Kevin Fierro. Top notch, understands customers needs and finds solutions to get the job done efficiently. Highly recommend.

Review №78

2024-04-04 00:31:09

Fabian was polite and courteous. He did not try to push us into anything and he was honest about the deals. We left with 2 vehicles and are completely satisfied.

Review №79

2024-06-14 05:01:04

I took my car for a check engine light within 3 weeks an Abs light turned on took it back got it fixed after days of them working on the car...than 3 days later my car would shake hard when I would turn it on and it was misfiring...I tried to see for myself if or what it could be by the 5th day the check engine light turned on and I called..they wanted to charge me more to rebook at it I said no...I decided to take it to another mechanic who detected that my coolant fluid got all over my motor and its destroyed and the only fix would be to replace the whole motor...3k I spent on the first 2 times going and the new motor 8k...they said that they arent at fault because it was a month after the first initial issue and the 2nd time they couldnt or wouldnt detect it because of thw location of working on thw car..absolutely waste of my money and time and now Im forced to trade in the car which I can not afford..the manager is uncooperative and told me his mechanics are not at fault..I will be reporting them to the BAR...dont take your cars here unless u want the possibility of losing your car

Review №80

2024-05-17 03:30:58

I came today with my wife to look for the best offer for our possibilities, Mr. JP Polasek attended us, he was very kind, direct and very honest with us, which these days is difficult to find, he gave us the most we could ask for, very very satisfied with your service and we thank you immensely for your help

Review №81

2024-05-14 02:57:47

Nice trucks at Ken Grody, just in time to buy and offroad with a New 2024

Review №82

2024-06-13 00:13:05

Great dealership, very professional staff,upfront pricing not alot of hassle..just wish they would follow through with what they promise you when you purchase a vehicle...

Review №83

2024-06-08 23:32:42

This dealership is the best for customer satisfaction they are awesome

Review №84

2023-12-01 00:22:34

Grody Ford has always been a professional dealership and very concerned in providing top service to their customers. I recently experienced another positive experience with Matt who is new in the service department. I have also had a very positive experience with Kevin in service. Diego is one of the mechanics who recdntly worked on my truck and he was excellent!I thank you Matt, Diego, Kevin and the Grody Ford Team!

Review №85

2022-06-02 16:44:22

I ordered my F-250 Lariat on January an got it by the end of May, Ken Grody Ford - Redlands is the dealer I was recommended by a friend and the only dealer that promise not to charge market adjustments over the price on a special order. I also sold and old 2008 tundra and got good money for it.Great customer service by Rene Macia and Mario Miranda, Rene was communicating with updates on my order. I would definitely recommend this place to anyone who is looking for a new or use vehicle.

Review №86

2024-05-29 18:01:46

Great place to buy a new Ford. Had a great experience and all the people who work there do a great job. Buying was a piece of cake.

Review №87

2024-04-26 22:45:02

Customer service here is always exceptional they are friendly and knowledgeable and i didn’t have to wait long for my vehicle to be serviced

Review №88

2023-08-02 22:50:01

Matt,Christian, and Eric at quick lane/service were solid. Walked in predicting a long wait time for a simple maintenance on my truck, and I left with a smile on my face. These guys made stuff happen even when their mechanics were backed up. I didn’t call ahead and had no appointment. Customer service like that is rare now, thanks again guys, will definitely be coming back. Hope your management sees this and brings you guys some coffee or lunch!

Review №89

2023-11-18 21:57:15

I made an appointment on line, arrived a few minutes early. Getting my car checked in and back to a service bay went very smooth. The waiting area was clean, quiet, and chairs comfortable. All the staff were helpful, friendly, and cheerful. They offer free coffee all day and if you have to wait through lunch, El Burrito, a very tasty Mexican restaurant is right next door!

Review №90

2023-10-16 19:44:24

I went to Ken Grody Ford Inland Impire and right off the bat they made me feel comfortable. I was totally honest with them about my credit being horrendous and I was urged to come in and see what they could do for me. The two salesmen I dealt with were absolutely great. As well as the sales and finance managers. I say all this because, I had a bad trade in that I was upside down in that made financing me impossible. We decided to remove the trade in and these guys worked diligently day and night for me trying to get a deal done. And though we couldn’t get it done. I can’t help but to say, I’ve never seen or been a part of anything where people worked so hard for me to get nothing out of it themselves. And I really appreciate the hard work they put in for me. I urge anyone who needs a vehicle and has read this post to please consider Ken Grody Inland Empire. They really do fight for you. If you want genuine, honest, professional, and assertive staff. This is the place for you!!!!! To all my veterans, they are veteran friendly and will give it all they’ve got. Thanks Ken Grody!

Review №91

2018-07-11 23:40:36

They cross threaded a spark plug and destroyed the cylinder head to the tune of $4,500 in damages. This is the opinion of a corporate ford engineer that another dealer called in. He said the evidence is irrefutable. The spark plug, according to the ford enginer, clearly never fully seated as evidenced by the pristine upper threads and mangled lower threads as well as no wear on the piece of the plug that should have rubed up on the top of the cylinder head. After a week of trying to get ford redlands to do the right thing I seem no closer to resolution. Redlands refuses to acknowledge they could have made a mistake and claim the damage is from a blown head gasket. The ford engineer reportedly laughed at that theory and said it was impossible. Also, the vehicle passed a test to rule out a blown head gasket. In the face of overwhelming evidence redlands ford will not accept the conclusions of the other ford dealership or of fords corporate engineer who is above and independent of both dealerships. Avoid redlands ford service at all costs as a simple tune up can cost you a whole engine. Ive included the photos of the plugs, the mangled one is from the cylinder in question, the one with normal wear is from another cylinder and was installed at the same time by redlands ford. I dont know that much about cars but it seems pretty clear Ford redlands simply has no integrity. Trevor at ford redlands says the mangled one shows no signs of damage and was clearly not cross threaded sorry Trevor, Ford says your either ignorant or lying. The conclusion of the other dealer is that Trevor (Redlands fords service manager) is pressuring us to make a false warenty claim to avoid liability for what is clearly damage caused by a miss installed and cross threaded spark plug. I have spent a week trying to get resolution of this issue and the owner has said they will not make it right and Trevor is now dodging my calls and not returning my messages. I have reported this incident to the bureau of automotive repair and want to warn others. Everyone makes mistakes, when you do you need to own up to them and make it right, redlands ford has no interest in doing that and no integrity. If you have a similar experience make sure to contact the bureau of automotive repair and the better buisness bureau as well as document it on yelp and Google so others dont suffer the same fate. This car is my wifes and she has literally only owned fords her whole life and always takes them to the dealer, this incident is making her question ever owning a ford again, if you cant trust the dealer to take care of your car why buy their car at all. Anyways, sorry for the long post...hope it helps someone not have their engine destroyed by these guys.

Review №92

2024-03-11 22:10:31

My sales person was amazing, I highly recommend this dealership and it’s a breathe of fresh air knowing there is no dealer added accessories. If you’re shopping for a car there should be zero competition

Review №93

2021-10-30 04:38:20

This is the best experience I’ve EVER had while purchasing a car. My partner and I both worked with Lax while at Ken Grody. He actually bought a Ford Maverick truck first and because Lax was ABSOLUTELY AMAZING, I came back to purchase my own Bronco Sport with a payment that I was aiming for an an amazing interest rate, all through Ford Credit. Other dealerships nearby were unable to qualify me for Ford, let alone any other credit company. Aside from Lax’s amazing customer service that makes you feel like family (take that R&B Auto Center,) Christian in finance was extremely helpful and friendly. He made the signing process a breeze while conversing about baseball and Disney stuff. He even waited until after 10 PM for us to complete paperwork! (The dealership closes at 8PM). If you need an amazing, sturdy vehicle, PLEASE come to Ken Grody Ford Redlands!

Review №94

2023-08-19 18:31:56

We purchased a 2023 Ford Bronco, our sales representative Chris Tesfai was pleasant, knowledgeable and professional. We were not planning on purchasing a vehicle on this particular day, we just wanted to test drive the Ford Maverick and the Bronco. By the end of our visit, we were driving off the lot in our new Bronco and everything we wanted, including leather seats-this guy makes things happen. The great part about our experience was that- there was absolutely no pressure put on us to purchase. We really appreciate you Chris and your team for all that you do to please your customers.

Review №95

2024-03-29 00:55:20

Very happy, the sales staff were knowledgeable, polite, not pushy, intense or otherwise typical high pressure. Glad we could do business with these local guys, they do business right.

Review №96

2023-09-21 19:08:03

3rd car I’ve purchased this year from the dealer. Extremely satisfied with Austin our salesman. Does not cut corners and tells you exactly what you need and what your in the market for. Extremely happy I listened to his expertise and trusted the process. We could not be happier! Thank you Austin and the Ken grody team!!

Review №97

2023-10-08 03:06:59

My experience at Ken Grody Ford has always been top notch. The check in process is fast and easy. Christian kept me updated via text and I was alerted right away about additional service recommended. With a push of a button I approved the add on and less than an hour later my car was done. Thank you Quick Lane!

Review №98

2023-08-28 19:58:55

I purchased a certified pre-owned 2018 Explorer last October from Ken Grody Ford, and so far it has been back in the shop 6-7 times at least, not counting stops at various dealerships I had to stop by on my cross country road trip. I thought buying a certified vehicle would be almost like buying a new car, but I have had to replace the air conditioner condenser, the transmission, the radio, the fan for the heated/cooled seat, and so much more. When I discussed all the problems with the customer relations person I was sent to sales, who just wanted to sell me another vehicle with a trade-in value far below what I paid. Nothing else was offered, not even a complimentary oil change for my troubles. The only thing good I can say about the dealership is that the service department has been great about fixing all these problems. I will not be purchasing another vehicle here.

Review №99

2021-09-21 02:58:50

For the most part i always have a good experience here, they have a clean facility, the staff is nice,and they do a good job, my only complaint is not this last oil change but the previous one they left the hardware on my skidplate loose and it ended up dragging and getting messed up, my only advice is tighten everything up properly and there wont be any problems, but today one of ur techs went above and beyond, and noticed my After market wheels was missing the center caps and he gave me some from his old wheels set up so thank u to that tech...this is my car I took in

Review №100

2020-11-03 19:43:01

My purchase is one of the more unusual ones. Living in Oregon, I was searching for the perfect Transit- and none could be found locally. I finally found one that fit the bill at Ken Grodys in San Bernadino. I was super lucky to be put in touch with Lax in their internet sales department. She made the process super easy - and I completed almost everything online. The price was outstanding and the customer service even better. She even arranged for transport of the Transit up to Oregon. I am now the happy owner of a Ford Transit Passenger van thanks to all the hard work by Lax. Thanks to you and Ken Grody!

Review №101

2023-01-29 00:54:26

Best Experience buying a car EVER . German Mendoza (Sale associate ) walked us through the whole process, he was Professional Kind Knowledgeable, patient, fast and very efficient, also Christian Mancini (Finance ) was creative and very professional . I Love my 2020 Ford Explorer

Review №102

2024-02-20 17:09:34

Love my New Mach-E. Had a great and fast experience at this dealer. Thanks to Isiah. Appreciate everything.

Review №103

2023-04-19 20:35:23

I drove my son to Ken Grody to test drive a car today. The staff, sales and service, were all very friendly and professional. I wanted to be sure I parked in an area where I didnt obstruct other motorists or take up excessive room with my 8ft bed truck. Staff were very accommodating. As I waited for my son to test drive the car, I had a birds eye view of everything going on in and around the dealership. I was impressed by the service staffs attention to promptly assisting customers. This is a very busy dealership but everyone was processed quickly and smoothly. I also know the same of the sales end, having purchased an F350 from this dealer. Keep up the fantastic work, Ken Grody Ford!

Review №104

2023-09-23 19:28:06

Spoke with 2 people over 3 different conversations. The last guy I spoke with and sorry to him that o cant give him credit. He was awesome, I told him straight up what I wanted and was willing to pay and he did come back no pressure at all. Went our separate ways and that was it. Now the other guy was just rude and obnoxious. Kept calling even after I told him from the first time we would not be making a deal because the price they offered was way to high. The last time I had spoke with him, I told him this isnt going to work with me. He got mad and hung up on me. 2 stars only because the last guy was helpful and considerate. The rude guys name left unsaid because I did not get his last name. I know from speaking with the store they have 2 guys with the same name. So I dont want to be wrong about who is the jerk.

Review №105

2022-01-14 02:28:48

I went to Ken Gordy Ford intending to place and order for a Bronco. That very moment, I saw the Bronco of my dreams on the showroom floor. My Salesman, Chase, and the Finance Manager Cristian, made my dreams come true. I drive that Bronco home! I got a killer deal, great financing and an overall awesome experience. I was so happy I cried! I wish my Dad was alive to see my beautiful Bronco. I’m so thankful!

Review №106

2023-10-08 22:42:33

Jeff is amazing at customer service and treating you great! The mechanics on the other hand dont do a thorough search when inspecting your vehicle. If you replace your filters make sure to date them. So when you take your vehicle in for any repairs and they try to sell you on replacing stuff you know the last time you took care of it.

Review №107

2023-06-01 19:23:04

The best car buying experience I have ever had. There are no high pressure sales tactics, no bait and switch, no tag team finance guys. The whole experience was pleasant and easy. They worked with me to get the car I wanted, in the color I wanted for the payment I wanted. If you are looking for a new car, this is the place to go.

Review №108

2024-05-10 21:03:21

Had an absolutely wonderful experience buying my new Bronco from Lax. Could not be happier! Thank you Lax!!!!

Review №109

2020-05-21 03:30:01

Highly recommended buying a vehicle from this dealership! Only place Ive been too and didnt feel any pressure into buying anything. Left with the new vehicle of my dreams! The new Ford Ranger 4x4 my Mini Raptor

Review №110

2024-01-12 18:28:04

I have a ford focus se 2013 the car is nice looking but the engine makes a weird noise, I already googled it and YouTubed it those cars naturally have a sluggish sound but they could reach up to 150k-200k miles if you do the maintenance on it every time.

Review №111

2024-03-05 02:28:48

Amazing service! Everybody was quick and fast! So happy to return to Redlands Ford to get my next vehicle!!

Review №112

2024-04-05 21:08:50

Salesman Mo awesome, Financing officer Michael was most pleasant that I have ever had to walk me through the deal.

Review №113

2023-06-16 15:43:14

I was very happy with the competitive pricing of the used vehicle I purchased; however, I felt the salesman targeted me as a single female who could be taken advantage of and old school sales tactics were used on me to try to get me to go with their initial offers (i.e. saying someone else was trying to purchase my vehicle at the same time as me so I needed to take their offer, and saying a Kelley Blue Book representative just happened to be on site early Sunday morning to value my vehicle lower than it was valued elsewhere). There was not a detailed explanation about pending recall fixes that needed to be made to the vehicle, and once I took possession, the vehicle was simply handed to me with no orientation. I will never spend that much money somewhere and be so devalued as a customer again.

Review №114

2023-07-26 19:11:29

Tommy was super helpful and responsive. Gave us the best deal on a new 2023 2 door Bronco. My husband and I were very happy with everything. They also were a preferred dealer with my credit union and it made the financing process fast and easy.

Review №115

2023-09-28 04:10:43

Ordered a Maverick about a year ago. It arrived and I went to pick it up. Took about an hour to do the paperwork and sort out financing. No issue there. Then took 3 hours for the vehicle to be inspected and made read for acceptance. This consisted of washing it.. test drive and removing stickers. After repeated apologies from sales and finance it was finally done. How about fixing this process??

Review №116

2022-08-09 04:42:31

Big waiting room. Guys at the parts counter were knowledgeable and polite. They had eveything i needed to get (oil change supplies). They even made a deal on a hat for me.

Review №117

2018-03-21 18:40:04

I was in the market for a new truck and decided to go full size with a F-150. Beautiful truck, salesperson Fabian was very knowledgable, no pressure, straight talk and answers. Dealing was easy and fair. I purchased the vehicle the same day and visit that I went to look at the stock on the floor. Its a really nice truck too!

Review №118

2023-04-02 10:12:36

Had a great experience selling my car here. They honored the Kelley Blue Book estimate I had brought in, and I believe gave me a fair price for my used vehicle. It was worth selling here over dealing with private party, DMV paperwork and logistics. They made it very easy. Shout out to Ivy in sales, who was very compassionate to me while I was emotional over selling my car. She had some great words of wisdom to share and was very professional. I appreciated her kind demeanor. She is a cut above at her job.

Review №119

2023-12-07 19:04:59

Very poor customer service unfortunately. Service delays are enormous, wait times are months in time especially for an E.V.s and to schedule a time for service takes over 2 hours as no one picks up the phone and /or hangs up Everytime!Very off putting and discouraging to purchase a Ford Vehicle ever again!

Review №120

2024-03-23 02:18:13

Sherif and the staff at Ken Grody made buying my fourth new Ford truck the experience yet. This place is awsome!

Review №121

2023-08-18 21:43:50

This dealership has always been kind. They are all the nieces people. Service is great. Cars are great. Even if there’s a few hiccups with the purchase they go above and beyond for their customers. Service is as great as everyone who works here. I love them.

Review №122

2023-10-20 02:56:27

Purchased a Honda CRV in June 2022Received good customer serviceVehicle was excellent have had no issues with it and I do recommend this dealer :) they have good ratings due to their honesty and integrity!Highly recommended I will definitely be back in the near future .

Review №123

2024-03-02 22:22:59

IM HAPPY TO HAVE THIS EXPERIENCE TO CONTRIBUTE ON BUYING AMERICAN PRODUCTS. OVER ALL I WANT AMERICA TO BE GREAT AGAIN FOR THE SAKE OF OUR CHILDREN. I PRAY AND HOPE EVERY THING TURNS OUT WELL AND WE FIX OUR ECONOMY. WHEN I MET THE SALES REP I KNEW I WAS IN GOOD HANDS LUIS CATAÑO WHO WAS VERY MOTIVATING, ALSO THE HOOK UP FROM THE FINACE DEPARTMENT. GOOD DEAL FOR MY OLD TRUCK I MADE IT TO VERGAS IN THE NEW TRUCK WITH 50$ ON GAS OLD TRUCK WAS 200$ ONE WAY. AND TO THE MECHANIC NAMED BALTAZAR GOBZALES WHO WAS ALMOST ACCUSED OF CRIMINAL ACTIVITY AND HE WAS ONLY HELPING ME LOAD MY TOOL BOX A VERY SPECIAL THANKS. PLEASE BE MORE CURTESY TO EMPLOYEES WE BAKE YOUR BUINESS GROW IS WHY I HATE A.I robot replacing humans!!!!!

Review №124

2024-06-14 21:47:45

Awesome customer service, very helpful and professional. Got the work done in a timely manner.

Review №125

2024-06-03 17:48:25

I have had a Ford since I was 16 and now Im 60. Always great quality service.

Review №126

2023-08-09 04:00:08

Malakai took great care of the vehicle I was having serviced to give to my mom. Ive always had my vehicle serviced at the Redlands dealership so I was expecting great service but this time I feel it was exceptional. It felt like family. I appreciated the rental, the honest guidance and the detailed wash. It was so great, my 2007 felt like a new car.

Review №127

2023-12-09 01:23:26

Great experience. Would recommend Ken Grody Ford to anyone looking to purchase.

Review №128

2024-04-05 19:57:11

I recently had the pleasure of buying a 2020 Ford Ranger from Ken Grody Ford in Redlands, and I must say, the experience was second to none.

Review №129

2023-05-14 20:54:58

When making my purchase for my 2023 explorer. Was not really looking to buy that day.but upon meeting the internet manager and salesman. Right away both were very welcoming. And very nice and professional. We talk I explained what I was doing and may be in the market to buy. It was their professional way of dealing with me that helped me decide to buy.from start to finish I was happy and felt very comfortable in making my purchase of my 2023 explorer. Ive never been more happy with this vehicle. Michael prieto sales manager was extremely professional. Thank you so much.

Review №130

2023-06-23 16:20:00

Ken Grody Ford is the best Ford Dealer in the Inland Empire !!! Hands down the best Customer Service as well as Vehicles in Stock. Chris Rivas, Cristian Mancia, and German Mendoza were the best team in helping my family get the vehicle we need. Not only em I happy with my Ford Explorer XLT, but I will be purchasing our 15 passenger vans soon. We highly recommend Ken Grody Ford.. They gave me the best APR in town no joke !! They will prove it TALK IS CHEAP in our town. God bless the Ken Grody STAFF. We appreciate you !Sincerely,Coach Elliott ReyesFounder Team Elite Athletics.

Review №131

2023-03-08 19:53:57

I was extremely pleased with my latest experience. Not only were they able to squeeze me in (on short notice), but they got my vehicle back to me the next day. Mark was very accommodating to my tight schedule and was very knowledgeable about my vehicles issue. Extremely happy with the visit.

Review №132

2023-06-02 19:30:23

Great place! I traded in my GR 86 for a Bronco (simply because the car had no space) and Sharif made it such a smooth experience. Did not feel pressured or rushed. I also hate when dealerships are not honest. They even told us that it wasn’t the best time to buy a car but still offered us the best options they could.

Review №133

2022-12-09 02:15:08

Really enjoyed the order, purchase, and delivery experience with Ken Grody Ford of Redlands. Sales and finance personnel were very friendly and helpful.

Review №134

2024-04-22 23:17:53

Needed quite a bit done and phil helped out and got us a pretty good deal, and it was done in a timley manner!

Review №135

2023-04-29 23:11:35

Dropped my van off to get serviced at 9am in morning. It was not ready until 630pm!! It was just getting a break job. I feel like they put it on the side because I didnt wait there. I told him I will be up the street being I had my children I took them to the park. We ended up going home. Good thing because that is way to long of a wait. I understand people get backed up but there was no communication. I was just told it wont take long. Im sorry but 9.5 hours is a long time.

Review №136

2023-04-21 23:34:37

My husband and I just bought an explorer with this dealership 2 months ago and they were very nice the first time, my husband wanted to buy a work truck with them since 3 days ago, been trying to get in contact with them and get the transaction going because he desperately needed a truck for work. They had all my info and kept pushing us off. Tommy was nice and communicative but LAX was rude and told us we can go to a different dealership if we wanted to so we did, we just bought a 2024 Chevy instead. Too bad because we really wanted to be second time customers with them but LAX was SO unprofessional we will never recommend them again.

Review №137

2023-07-20 01:18:44

Great fleet service every time I go there. Eric H is awesome and gets things taken care of quickly and goes the extra mile. Eric D is just as great and helped me out when Eric H was on vacation. Their whole fleet department handles everything before I even have to ask! 😊

Review №138

2023-11-09 01:41:15

Very quick on filling out invoice. Was direct on repairs and any recalls if present after running oasis and instruction on repairs needed. Will call with est. Also have a shuttle service to take you home.

Review №139

2024-06-26 19:01:31

WORST CUSTOMER SERVICE IVE EVER HAD MY ENTIRE LIFE. contemplating leaving ford food good because if it.

Review №140

2023-03-19 20:24:03

Our 4 wheel drive 2021 Ford Ranger has been a great vehicle until recently when it, on it’s own, on three occasions, shifted into 4 wheel drive low while driving on the street. This caused a tremendous amount of grinding. We contacted Ford immediately and then had it towed to the Service Department. They saw the code DTC P1820. They drove it 20 miles and said it didn’t repeat this code or malfunction. My husband contacted them multiple times as they did not keep us apprised on what was happening. He asked them if they checked the transfer case fluid because of the grinding. At that point they hadn’t and that seemed pretty basic. After doing that and deciding it was normal they essentially told us to come and get it and drive it until it happens again. When my husband asked the Service Advisor, by text, if he and the dealership felt the truck was safe to drive the service advisor didn’t respond by text but called and stated that it’s not up to the dealership.They are just doing what Ford tells them to do.They offered no answers or possible repair alternatives. We are left with a new vehicle that we don’t trust and having to search for alternatives on our own. Ford showed a complete lack of competence and disinterest on this issue.

Review №141

2023-10-25 22:51:04

Got me a Flex at a very good price looks and runs very well sells man was friendly and helpful didnt hound us worked with me to make sure I got the best deal for me financial was just as good only took 2hrs

Review №142

2022-10-17 00:22:39

I couldnt fill out the survey, the link in the email didnt work. But we got our 2016 Ford Explorer here a few weeks ago and we loved everything about our experience with Ken Grody. It was an ideal coming together on both sides, and I never felt pressured just professional. Big thank you to our salesman Noah, and the finance guy that helped us with paperwork. And while we didnt ever meet in person, Tommy the manager was also a pleasure to work with. We worked together on a fair deal on trade-in, and didnt feel swindled on the vehicle price. Highly recommend this dealership. In fact, we told some friends about it that were in the market and they told us they were in the process of ordering a new Mustang through Ken Grody already 👍

Review №143

2024-06-14 23:03:16

James, service specialist was so helpful in keeping us aware of our repairs & service.

Review №144

2024-06-05 03:40:59

No complaints here, always appreciate the treatment we get every time we need anything done to our fords.

Review №145

2023-06-18 04:33:17

Horrible place, no detail to customers service what so ever. My husband and I took our son there for us first car and no salesman came out to greet us. We walk around for 15 minutes before someone acknowledged us. My son already had pre-approved check from his credit union and when we told them we would not spend above that, they lost even more interest in working with us. Mind you there was another young couple who received the same treatment. I would not bother to spending your money there.

Review №146

2019-07-05 17:25:37

Fords have came a long way....still I only buy Toyota....cuz.... IM LOVING IT!!!!LOL....sorry Ford....when you have cars from the past like pinto....and fiesta...so and so....I just wont buy

Review №147

2023-07-06 23:06:58

Great experience at Ken Grody Ford in Redlands for ourFord maintenance. Excellent dealership all around! We drive into Redlands for this dealership even though we have another Ford dealership 2 blocks from our home because the communication and service are so excellent at Ken Grody-it is worth it!

Review №148

2022-09-28 17:23:51

Ordered a custom vehicle, sales staff was very communicative throughout the entire process and when the car arrived they honored the price as ordered. There was absolutely no pressure during the process, no upselling and clear terms for finance. Trading in my old car was quick and easy. Very happy I gave this dealership a shot. Chase & Noah in sales are top notch.

Review №149

2024-06-01 20:44:05

Great dealership, amazing service staff, and exceptional workmanship in the service department.

Review №150

2024-05-25 16:33:35

Everyone was very nice and attentive! Made the whole process fast and easy.

Review №151

2022-11-20 18:40:39

This review is for the service department and Mark Klure, my service advisor. They were able to accommodate taking in my vehicle on a short notice. I had a slight separate issue that manifested after the repair and they again accommodated me on an extra short notice and took care of the issue completely. Mark was very professional and kept me up to date on my repairs and also followed up with me to check that things were continuing to go well.

Review №152

2022-07-15 16:36:41

Amazing work by your Sales Team. Mario helped put in my ordered and always kept in touch and answered my questions through the 5 month wait. He assured me the order was as I requested before officially sent to the manufacture. As the time got closer to my delivery date the sales professional responded to my questions promptly and with accurate details. It was totally a great experience as this was my first Truck/new vehicle. I will continue to do business with Ken Grody Ford - Redlands.

Review №153

2023-06-16 19:56:43

Great selection of cars and trucks. Great prices and great workers. Building was super clean. Thank you Fabian for making our dream come true with a great price on our Ford Lightning. Go see Fabian for a great purchasing experience.

Review №154

2024-02-20 17:02:47

So helpful. Isiah gave great customer service. Will refer family and friends.

Review №155

2024-05-09 20:39:59

Both the sales and financing departments were exceptional in handling our purchase!!

Review №156

2023-06-21 19:11:23

I was I total awe on how easy it was to trade in my 2017 Ford Explorer to a 2023 Ford Escape, no stressing over being qualified. Excellent staff, especially Salesman Jimmy, on helping me understanding ins an outs of trading in old vehicle and financing options. Thanks Ken Grody Ford of Redlands.

Review №157

2023-08-28 23:28:53

I used the KBB instant car value service. Kaitlin and IV were very helpful with getting my car checked and I was able to sell my car fairly easily, apart from a small hiccup with an item on the check that needed reissuing. I would be happy to work with them in the future

Review №158

2022-06-06 21:18:35

I know this…. it is NOT the fault of this dealership the my 2018 Ford Fusion needed $1,200 worth of repairs in fact I didnt even buy the vehicle from Ken Grody Ford. I purchased the vehicle up in northern California. i am actually very pleased to have a working Horn and my air conditioning is great!!!! I thought it was good before I brought the car in to be serviced but now that the Air Conditioning has been fixed what a huge difference!!Malachi, thank you so much for being so attentive!! Good Job!!!

Review №159

2024-03-31 22:48:04

Very friendly salesmen...Sadly, the vehicle I was interested in sold before I had a chance to buy it.

Review №160

2023-07-24 19:27:03

Husband paid for 2022 Ford Explorer (cash) also, extended warranty (paid) we love the car however, customer service is lousey!!! They promised us a second Foab, still waiting, and the extended warranty? Would like it in writing but it appears to be impossible request! Buyer beware! Once you sign, they dont care about you!

Review №161

2022-03-20 18:02:24

Fantastic experience purchasing my truck. Sales folks are not at all pushy, and know their inventory and vehicle features very well. I arrived and was on my test drive within 5 minutes. My salesperson knew the vehicle inside and out and was very adept at explaining features and capabilities.In the finance office there was no stress or feeling of being manipulated, the finance team was straightforward and transparent. I knew ahead of time that I was prequalified and approved and when Ford Finance beat my credit unions rate by 2%, I was surprised and pleased.I took delivery of my vehicle within 2 hours of arriving at the dealership, most of that time being while the vehicle was detailed and fueled for me.Overall, it was a fun and stress free experience and I can wholeheartedly give my recommendation to Ken Grody in Redlands!!

Review №162

2023-04-30 15:17:57

Had a great experience selling my car at Ken Grody Ford. Katelin was super friendly and professional from start to finish. They honored my KBB price and even gave me a Lyft ride home which was top notch customer service. I also really enjoyed the fact that they didn’t pressure me into buying anything, since I was just looking to sell. Thank you again Katelin!

Review №163

2022-05-13 19:19:37

I purchased my used truck here and have since been taking it here for all my service needs. I have been extremely satisfied and any concerns I bring up they are able to solve and save me money along the way. If I were to try and do the maintenance myself I would end up replacing parts left and right based on my google searches. They let me know the life and how many miles I can expect for the parts etc. I drive about 2,500-3,000 a month and it feels good to know I can always stop by quick and reliable service.

Review №164

2024-06-09 16:22:39

Good communication and my car was fixed faster than originally expected

Review №165

2022-11-25 07:19:44

STAY AWAY if your trying to purchase from this Dealership, they will never be honest with the breakdowns of costs and they will never show you an invoice with all the costs listed on one page, they have other nonsense added on and you will have to look carefully at everything they are trying to add on to your final price, they also ran my credit without my permission, i was going to pay cash, they didnt ask me how i would be paying, they also lowballed me on my trade, i have a premium car fully loaded, after they carefully inspected my car they said Oh we didnt know it had those features. I drove over 50 miles to waste my time here. If you come in to look at a 15k car just know the final price will be 35k even with a Trade-In. And do not fall for their Warranty here, after reading the reviews on their maintenance, youd be better off checking another Ford Dealership.

Review №166

2023-09-08 18:39:55

Okay so I purchased a 2020 ford fusion hybrid and with 33k miles I have drove 25 k miles on it on one of the tires is balding I have done tire rotation and all service. Also Chris the guy that dropped my car off told me they were new tires lie 1 lie number two he was a sales manager and lie 3 he said he sent me a gas card never got it so dont buy from lies

Review №167

2023-05-12 23:08:15

After months of looking to buy a used truck in my budget and going to diffrent dealerships. Ken Grody Ford was able to get me a great deal on a NEW F-150 within my budget. I never thought i would be driving out of the dealership with a brand new truck i still cant believe it but i am greatfull and me and my family are loving it. Thank you guys for all the help. Special thanks to Jimmy Jessy and Christian for making it happen. I am a very happy customer and i would 100% recommend people to shop at Ken Grody Ford in Redlands. Thanks again

Review №168

2023-07-30 23:06:03

Absolutely enjoyable experience purchasing and servicing of all of my Ford products. The courtesy and professionalism is truly appreciated with whatever my personal vehicle needs required at all times.Gerald W. Washington

Review №169

2024-04-27 17:26:08

Excellent service from Rene. I would recommend this dealership to all!

Review №170

2023-12-22 03:40:06

Ken Grody Ford Redlands is the best around. My last service was excellent and my advisor Jeff is always outstanding!

Review №171

2022-08-20 04:29:29

I went to Ken Grody ford to look at options since my lease on the vehicle was about to expire. Jimmy Hernandez in Sales devoted a couple of hours of his time explaining my options and also recommending the best option. I decided to go with his recommendation and I got to tell you it was the best decision I could’ve ever made. I really liked the fact that Jimmy was keen on going out of the way to help a customer. He could’ve given me a couple of options and made me pick one, but instead he spent at least a couple of hours helping me understand the different options along with the pros and cons of each option. This helped me make a sound financial decision. I also spoke to a couple of people with other dealerships and they were all interested in trying to sell me another vehicle. Based on my first experience, I decided to work with Jimmy on ordering a new Mach E and he didn’t fail. He constantly kept me updated on the status and when it was close to delivery time, he sent me all the paper work via email, took care of all the paperwork online and I spent 30 mins at the dealership to sign some papers and drove out in my new Mach E. Excellent customer service and kudos to Jimmy Hernandez. If you happen to be shopping for a Ford, stop at Ken Grody and ask for Jimmy Hernandez.

Review №172

2023-03-04 02:41:29

I have been going to Ford of Redlands for service for many years now and Mike has always been my customer service person. I’ve had a few difficulties over the last year getting my car to and from but Mike and Beatrice always make sure my vehicle is picked up and delivered. Seriously, the best customer service ever and truly appreciated!! Thank you Mike, Beatrice and Ford of Redlands

Review №173

2023-07-15 22:05:56

Felt dismissed and unwanted. Wife and I walked in, looked around, wife used restroom, I had the kiddo, he was loving the raptors...hes 2. . . And noisy and loud...still no one came. So we helped ourselves to water, still no one, so we walked out and opened a expedition, every single door and let the kiddo in, sat in it, still no one, closed it up, had a 5k markup for some reason (def not a customer service markup) walked to our car, then Someone said hi can I help you, no we are leaving we helped ourselves 45 min in all. Felt unimportant. Little do they know I made 7 figs this year.

Review №174

2023-06-29 20:26:57

I wasnt going to leave a review, but here I am an hour and half later with my door panel torn apart because I told them NOT to role down the window ( I have an oldie but goodie F250), because my window regulater needs replaced, but they rolled it down anyways. I also noticed that they were dumping OReilly oil into my truck, I was under the impression that I would be getting motorcraft semi synthetic... But instead theyre dumping in oreilly conventional... When I brought it to their attention, they apologized and offered to get a different kind of oil elsewhere, and that they were out of the oil weight my truck needed... I told them to not do it and that to just give me a discount on my final bill, and they did. Lastly, driving home I noticed that my chrome center cap was loose on my front passenger wheel... I pulled it off when I came home and one of the clips were broken.... They also did a tire rotation for me.. I came here and spent $106 for an oil change and tire rotation, and is now going to have to spend $125 for a replacement chrome center cap... The only reason why they are getting 2 stars is because they all were very kind in the quick lane, and they did give me a discount on the oil change.... But if I didnt notice they wouldnt have never said anything....

Review №175

2024-03-11 03:58:41

Great experience. Jon and Cristian were very helpful and made the process easy.

Review №176

2022-07-22 22:54:42

I went to get an oil change and had other issues. Oil change was perfect. But when I went in to make an appointment to fix an issues with my new car they told me I had to leave it for a couple day just to run a diag. I ask if it was possible if I could wait and they said no, it would take a couple day. And of course they didn’t have any rental because this would have to be warranty. To me I would think to diag the issue would take a couple of hours and if need be to order parts and schedule a time to come back. That’s not there policy. Not to many people have extra cars laying around. I only talked to a service rep and he said that is policy. I tried to call the manager and they never called back. The one time I did get through the same service rep started arguing with me about there policy. Not a very good way to represent a dealership. On the other hand when I bought this car sale was amazing.I am altering this review because Mike the service advisor and his team reach out to me. They listened to me and setup an appointment to address my concerns. All in all they fixed all issues I had with my car in a timely matter. After all that I will continue to bring my car here for service. Big shout out to mike thanks a lot

Review №177

2022-05-06 21:18:46

Ken Grody Ford dealership is great! The salesperson there JJ and Andy were both great! They are very knowledgeable about their products. I test drove both the Ranger and the Maverick. It was a no pressure sale. They gave me a fair trade-in for my Ford F-150. BTW the Maverick Lariat is great! Highly recommend it! I would definitely do business again with them!

Review №178

2022-04-30 01:46:51

These guys probably have the best service and repair department in the area! Brandon is always my go to guy and he just about fixes anything I throw at him as I have thrown some wacky things his way

Review №179

2024-04-12 02:29:12

Really great service. Chris was awesome and helped me out a ton!

Review №180

2022-08-20 02:52:57

Ive been a customer for 20+ years, and recently a few weeks ago purchased a2019 ford explorer. Came in for an oil change yesterday and was told it would be a 3 to 4 hour wait. The guy promised if I came today, he would get me in and out quickly. When I arrived around 11 am, and opened my car door, the first words out of his mouth were, I told you to come earlier. Why didnt you do what I said. This wild long haired kid was scolding me like I was a child. .To be honest, I felt dehumanized. Whatever happened to Good morning. How are you? And as a customer, I think I deserve better treatment. Ive bought 2 vehicles from Redlands Ford, and have come for service for the last 20+. Maybe a little professionalism respect would be nice. I still had to wait from 11 am to 3:30, but I wont complain about that. Odd, some guy came in, and had his vehicle done in 20 minutes, apparently he was friends with someone. ..

Review №181

2022-08-10 16:39:40

Lax and the team at Ken Grody are amazing. Every car weve ever bought from the dealer has been top quality and extremely reliable. Any time friends or family have a vehicle need this dealership is always my go to. Loving my new bronco and cant wait for my first service to see them again.

Review №182

2022-05-15 18:35:15

Absolutely AMAZING guys at this Ford- Rene is such an awesome salesman, we’ll be talking to him for our next purchase for sure! And Luis and the whole finance team really helped us out, they went above and beyond. And Fabian was such an awesome help showing us all out new car features! Highly reccomend not only the dealership but the amazing custom Ken Grody trucks as well.

Review №183

2023-05-22 14:42:20

I was lucky to get Sheriff as a sales associate. Sheriff took the time to walk with me while being a straight shooter. No hassle, and an enjoyable experience. Thank you for your attentive customer service Sheriff

Review №184

2022-05-21 04:51:07

Service was great and finance was fast and great. They do not put hidden fees (like alarms) on their vehicles. They never pressed anything and they gave us time to ponder things. When we did commit, however, it seems like the process was super long. This may be standard across all dealerships but from my perspective the system generated information slowly

Review №185

2021-05-12 20:01:12

This Ford dealership is the best. IVY served me and I am not gonna lie to you she has the best customer service ever. She is very calm to listen to you and does not rush you to anything. She gave me the best deal to trade in my Ford transit van 2017. I dont even know how to thank her. I have done oil change here three times and they are very thorough even checked and refilled my other fluids that were low.I highly recommend Redlands Ford to everyone, ask for Ivy. Even the other staff are very helpful.

Review №186

2022-08-04 15:41:06

Update: They paid for our 20k service and washed the car for us. Service manager denied showing the car but had no explanation as to why mileage was put on since we didn’t get the recall done. My only guess is that the car left the lot for no reason other than a joy ride.Dropped off our 1 year old Mustang Mach E for our scheduled service appointment and recall done on Tuesday July 26th.Called them 3 hours after I dropped it off to ask them to do the 20k service as well and Robert said they had already started working on it. Then midday Thursday I called to get an update and Robert said he wasn’t sure it would be done, after asking questions for 5 minutes I finally asked “Have you even touched my car yet?” After a 5 second dead silence he answered, “no”. After another 5 minutes of talking I made it very clear my car needed to be done by Friday.We go to pick up the car on Friday night and everything appears to be fine. When we get home we look at the paperwork. They for sure let 1 if not 2 people test drive our vehicle while in service because there was 6 miles added to the car after we dropped it off. In all the years of getting my cars serviced there has not been more than 2 miles in versus out in mileage.I called after I saw the paperwork on Friday and was told the service manager would call me Monday August 1st and it’s the 4th and I still haven’t heard from them.

Review №187

2023-02-03 22:58:24

Update: came for an oil change, fast and easy, clean waiting area.Amazing service, fast and friendly. Easy to work with, utmost compassion and service driven. They truly want to work with the customer and get you into the car of your dreams! Highly recommend working with Ken Grody, Rene, Tina and Christofer, best service ever, that’s why we keep coming- 3 cars purchased here!

Review №188

2023-07-26 20:24:16

Found a great dealership special online, headed down after calling for a same day appointment where I was warmly greeted, professionally treated, and seated in the car of my dream by transaction end. Thanks to Sherif in the Sales Department!

Review №189

2022-03-02 00:50:50

We had an amazing experience at this dealership from sales to finance. They were super accommodating to our needs. They worked with me over the phone from out of state to help my mother who is local but needed help buying a car. I am forever grateful for Noah (sales) making all of this happen so effortlessly for me and my family.

Review №190

2024-05-01 21:58:14

If you go deal with Rene and Christian . I’m in sales and they treated me the way I treat my customers .

Review №191

2023-03-04 20:48:38

Got me in quick after a shady tire center tried to rip me off by saying I needed new rotors and brakes all the way around, an alignment, shocks etc for over $1600. Just needed front brakes which I learned was covered under my maintenance. Thanks for the quick and honest service!

Review №192

2022-08-03 21:02:09

Let me start by saying Rene our salesmen were a pleasure to work with, the whole buying process was smooth and no hassle at all not one time we felt pressured like other dealerships. Only downside was the truck had a couple imperfections on the paint and even though it took the shop a little longer than expected to get it fixed they got it done.

Review №193

2023-01-26 19:35:24

Being 2 years new to the area Ive tried a couple of other dealerships resulting in a less than 5 star service experience, for whatever reason. In trying Ken Grody Ford I have found my go to 5 star dealer even though the drive is a bit longer. Grody Ford just rocks service!

Review №194

2023-09-05 19:28:19

We have now purchased several vehicles from this dealer, and working with Phil Ernst is an absolute delight. Although they are not the closest Ford Dealership, they are the best.

Review №195

2022-05-28 17:00:31

Jimmy and Katelin, plus the finance manager we’re absolutely amazing. They listened to my needs, wants and ability when it came to a new car. I felt that was most important because they really wanted to make sure I had access to a new vehicle with my situation. I will be sending more family and friends to see this team. I’m grateful and appreciative.

Review №196

2023-08-01 15:02:19

Tire price match, bring in from anywhere, and they will match that price!Last oil change 7/23, very professional and attentive, wow!Waiting room nice with free wireless charger, coffee, vending machines, and clean restrooms.

Review №197

2022-08-05 16:51:03

I had a great salesperson, Lax Weerasinghe. She kept me informed for the past 2 years, regarding my 2022 Wildtrack Ford Bronco. It was delivered yesterday and exceeded my expectations. Lax has always been courteous and professional, and I noticed that the whole sales team and Ken broody Ford, was accommodating and friendly to all the others guests. I highly recommend Lax, she is the best and Ken Brody Ford!

Review №198

2022-05-05 16:54:54

KG Ford sales persons Lax and Tommie did an excellent job at treating me as a person. My wife and I were in a serious motor vehicle accident and needed to replace our vehicle. They treated us like family. The sales team checked up on our well being not just to make sure we were still wanting to buy a car. Thank you so much.

Review №199

2023-03-09 21:24:13

I purchased a 2013 Ford C-Max from Ken Grody Ford on 6/11/22 with Jeremy Quintanilla. I specifically asked him if this vehicle had any known electrical issues, and he stated that it was cleared by his technicians and had no general issues. About 2 weeks later, the car would not start, and we had to jump-start it. Since we have a 30 full warranty, I called Jeremy and explained what happened. He set up an appointment with Malachi Rosales, Service Department, and upon inspection, they determined a faulty module. He explained that this is a known issue with this vehicle, and the part needed was on backorder with no release date. On 8/30/22, Milicha contacted me and stated that the part was unavailable and they would reach out at the end of 12/2022 to see if they could get it. I spoke with Jeremy afterward, and he said they could do nothing since the part is unavailable. He stated that since this is a used car, its not really their problem.Its March 2023 and I still havent heard from anyone and I still have to jump-start my car.