Presentation on Map Reviews Nearby

KAY Jewelers in El Cajon

4.8 (199) 437 Parkway Plaza Spc. W 12, El Cajon, CA 92020, United States

Location on the map

El Cajon, San Diego County, California, US

Phone: +1 619-440-1161
Site: https://stores.kay.com/ca/el-caj...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–9 PM
Saturday:10 AM–9 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4.8

199 Reviews for KAY Jewelers 2024:

Review №1

2024-01-26 03:58:33

Rita is wonderful!!! She helped us found the perfect rings for our anniversary #12. She was genuinely happy for us. Ty!!!

Review №2

2023-08-30 22:05:49

Liz was amazing. Hands down . She made the experience so personable and enjoyable. We spent more time talking like old friends than we did picking out a ring! My business is forever with Liz. I recommend her and Kay jewelers to anyone and everyone. The process was so easy and well explained. Liz took her time with me and never once did i feel rushed .

Review №3

2024-05-12 02:41:12

I worked with Brandon at the Parkway location. He was extremely knowledgeable, kind and helped me pick out exactly what I was looking for. I purchased a few pieces for myself when I was there and am including a photo of a Neil Lane ring I bought to wear as a stacking ring. It was exactly what I’ve been envisioning for years but have never been able to find in a store before. He was absolutely a delight to work with and helped me find and coordinate items that would work well together or worn separately for a more minimalist look. I highly recommend Brandon - I will absolutely be working with him again in the future!

Review №4

2024-05-10 22:20:24

Deanne is amazing! She always takes the best care of us and makes sure we get the best price. Anytime my husband wants to buy me jewelry we come to Kay’s.

Review №5

2024-06-14 20:53:10

I love Kays!!!! I have always had excellent help!!!! Beautiful products at great prices!Ask for Deanne! She has worked there for years and is always so helpful and sweet!

Review №6

2024-05-08 23:59:05

This is not my first visit at Kay Jewelry’s, I keep coming back because of the beautiful, fall in love choices I have with Earrings, especially the Diamonds in Motion . And the service with a smile and once the representative knows what I like she knows what to show me and the AWESOME! discounts . This Kay Jewelers is highly recommended. And a shout out to Deanne, Thank you for making my afternoon today with the amazing earrings and other gifts I purchased.

Review №7

2024-05-15 20:02:55

Excellent service and attention! Got our wedding bands here, and I couldnt be happier. The staff is knowledgeable and made the process special but not fussy.

Review №8

2024-04-14 22:49:12

This Kay Jewelers store is fantastic. My wife and I bought our wedding rings here last year, and this year I went back to pick out her birthday gift. Sophie is friendly and is very knowledgeable about the selection in the store.

Review №9

2024-03-19 06:04:38

After weeks of searching for the right necklace and coming up empty, I decided to try getting a custom piece. Amber is amazing to work with. Within a day had multiple options on settings, diamond sizes, chains, etc. seeing my vision come together with her expertise was a wonderful experience. I will only go to Amber for my jewelry needs from here on out!

Review №10

2023-07-12 22:37:44

I would say my experience shopping at Kay Jewelers well deserved a 5 star rating. I was fortunate enough to be helped by Liz to find a cool bracket for my collection. Liz made my experience well, professionally fulfilling all my picky questions.Definitely will be a future every kiss begins with K customer.

Review №11

2024-02-10 22:11:55

We just had the best experience ever with the sales lady Rita! Very patient, knowledgeable and not pushy at all. Took her time to show everything we wanted to see, and ended our visit with a sincere hug. Thank you Rita.

Review №12

2024-05-12 01:26:13

Deanne was amazing. She helped me to find perfect gifts for Mother’s Day also for myself lol she has great customer service

Review №13

2024-04-13 22:19:44

Sophie is the best! She’s been an amazing help these past few years, always so happy and patient! Thank you for your years of great customer service!

Review №14

2024-05-07 20:50:06

Makayla was extremely helpful, took her time to explain the products and made the process very easy. My wife will love her new jewelry, thanks for you help.

Review №15

2024-05-11 20:43:08

What is there to say about Amber? She is truly awesome and cares about her customers. She makes all customers feel special and valued.

Review №16

2024-04-12 23:20:31

Sophie was amazing helping my friend get his wife a ring! Super friendly and explained everything thoroughly. 10/10 would come back!

Review №17

2024-02-22 03:00:32

Sophie and Brandon were such a pleasure to work with picking out new bracelets and earrings. They let me try on many different bracelets before making my picks. I highly recommend if you go in working with them.

Review №18

2024-05-23 20:15:41

Rita identified our need for renewed prongs on my wedding ring. She did a beautiful job cleaning my rings, and we felt very cared for by her customer service. Thank you, Rita!

Review №19

2024-03-21 14:42:38

I do not know if she is the manager but the Asian lady who is always there has the most off putting vibe to her with the most passive aggressive attitude. She will ignore you and just stare at you when you walk in but once she realizes that you actually want to buy something she will hop right on it. My husband had to call her out one day when she just ignored him when he walked in and she had the lame excuse of “I’m sorry i thought you were being helped”. It was VERY obvious no one was helping us and she should’ve noticed as she was eyeing us the whole time. She definitely judges based on appearance.

Review №20

2024-05-06 23:57:22

Deanne was great. Super helpful and knowledgeable on everything I asked her. She help find me the perfect gift.

Review №21

2024-05-11 20:40:38

Amber is awesome. She is so thoughtful and she remembers us every time we come into the store.

Review №22

2023-03-08 01:11:49

Amber has been nothing but a pleasure to work with! Between helping us find the PERFECT custom engagement ring and unique men’s wedding band, she is always there for us when we have any questions!! I would highly recommend working with her, she an EXPERT!

Review №23

2024-04-12 23:23:03

Sophie was AMAZING!!! great customer serviceShe helped me out with everything I neededThank you so much Sophie!!!

Review №24

2024-05-06 20:48:45

Deanne and I go way back many years, she’s the best, she has great ideas for my custom pieces and usually go with her suggestion.

Review №25

2024-05-16 20:34:25

Deanne was extremely kind and helpful! I was able to find the perfect one year anniversary gift with her help

Review №26

2023-04-28 02:46:33

Rita is a wonderful salesperson. If you come to Kay Jewelers to get jewelry for children or loved ones. Speak to Rita and she will help you with picking the perfect gift.

Review №27

2024-05-11 20:29:48

Megan did the greatest at helping me through the whole process!! Greatest referral and will for sure be referring myself!!!

Review №28

2023-03-19 05:13:37

Employees here are always very helpful to us. They dont rush you to buy anything, we saw big discount deals

Review №29

2024-05-16 01:43:42

Dina and Deanne were exceptional: knowledgeable, very friendly and made the experience fun and quick and easy! Thank you!

Review №30

2023-12-14 03:38:50

Kevin is the best sales associate ever! And he just started!!! Hes very nice and is incredibly knowledgeable about watches. Definitely ask for him next time youre at Parkway Kay Jewelers 🤘🏽❤️

Review №31

2024-02-18 02:19:53

Rita G is the best, very helpful! Very sweet lady. Always happy to help the customer make a purchase they love.

Review №32

2023-11-20 01:58:27

I have recently purchased some jewelry a couples of times here at Kay Jewelers and I must say I am very pleased! First order was online purchase and picked up at the store and it was so easy and the ring was gorgeous! Second purchase was in store with Deanne, she was wonderful and helpful in finding the right pieces for my daughters birthday!!Thank you Kay Jewelers and a special thanks to Deanne!

Review №33

2024-05-12 23:26:08

I leave with a great experience thanks to Rita I hoped there where more employees that shared her kindness and passion for her job

Review №34

2024-05-25 19:27:56

I worked with Amber multiple times to get my wedding ring and other pieces. She was extremely helpful and nice!!

Review №35

2018-08-12 04:44:47

I Love this place. The customer service was excellent. Thank you so much Sophie. He said yes.... Hope you are enjoying your vocation. My mom wants to even come in to pick something out for herself. Hope to see everyone again will soon. Thanks.

Review №36

2024-06-13 21:55:40

Diana was awesome. Made my visit easy. I loved her energy.

Review №37

2024-01-05 00:08:05

Amber was super helpful through the process of helping my boyfriend and I design an engagement ring together. She explained everything and made sure we were both happy with the diamonds!

Review №38

2024-05-10 01:41:26

Deanne was absolutely amazing!! I’ve never met a more wonderful person :)

Review №39

2024-04-19 22:52:39

Highly recommend. Sophie Dan Luo, she was super helpful and great to talk with.

Review №40

2024-05-05 01:21:08

Thanks again Deanne for your excellent service, we appreciate you happy Mother’s Day

Review №41

2023-07-27 18:30:47

Liz was an amazing consultant! Very helpful and pleasant! Showed me every option they had to fit my timeline and pricing! Felt very easy to talk to and outgoing! Made sure to establish conversation on the pieces and give me options on what was available and the timeline for the size up if needing to order out. Overall we are very happy we were able to come home with a new ring! Welcomed me to the Kay family! We will be back based on her amazing service and friendly east going attitude ! Thank you so much Liz keep being amazing! :)

Review №42

2023-03-15 20:43:43

Great experience with Amber, great customer service with her, and I was very happy with my purchase, appreciate all her help, would definitely recommend friends and family to go to KAYS JEWELERSThankyou Amber

Review №43

2023-11-25 21:32:49

Deanne at Kay Jewelers in SD at Fletcher parkway Mall helped me out a lot. She was very patient and kind through the process. Kept a smile and an outstanding attitude. Deanne is giving major good vibes which shows in her great customer service skills. Deanne is definitely a vibe .

Review №44

2023-11-10 21:52:28

Went shopping for my wedding band with my fiancé and was helped by Eva. She was receptive to what my likes were and what looked good on my hand without being too overbearing. She has been very helpful in making a decision for the most important day in my life! She has made what seemed like what would be a stressful situation into one that was light hearted, fun and easy. I appreciate her honesty and transparency. Thank you Kay Jewelers for helping us pick my wedding band. 🩵

Review №45

2024-03-21 03:46:06

Great customer service by Sofia. I was very satisfied with my purchase. Very helpful. Thanks alot 👍

Review №46

2023-09-01 21:25:52

Assistant manager Liz was genuinely the sweetest. She showed us so many options for us to find the perfect gifts for my step daughters and dealt with our crazy banter. This was a much better experience than we were thinking it was going to be. Thanks liz!!

Review №47

2024-02-16 23:29:17

Service was outstanding and Sales rep Sophie was very nice! Can be salesperson of the year. Thank you

Review №48

2023-12-18 20:44:29

Good service with Eve she helped me pick my engagement ring.My husband doesn’t speak much English and she was very helpful and spoke some Spanish trying to explain how the process is going to be.

Review №49

2024-06-06 20:52:47

Deanna is amazing!! She’s so patient and I only shop here.

Review №50

2024-05-12 21:43:36

Deanne was the best, she help me get the perfect mothers day gift.

Review №51

2023-07-31 19:29:40

I went into the store to get some information about extending a very important ring of mine. Sophie gave me excellent information on my possibilities and alternative options for my situation. She was extremely personable, professional, and knowledgeable. I will take advantage of this store again when needed. Thank you, Sophie. You are appreciated!

Review №52

2023-09-24 00:42:19

Rita helped me find an amazing watch. She was very patient with me and made sure I was getting the best deal possible. Great store and a wonderful experience with Ritas customer service.

Review №53

2023-11-02 05:46:10

Eva is the best, she always helps us out and gives the best customer service. She always makes sure to clean my jewelry to make sure it looks good as new. If you go in, look for Eva....We love the team at this Kay!

Review №54

2024-05-28 04:55:42

No run around with hidden prices, we were in and out with what we needed there!! Definitely recommend!!

Review №55

2023-12-11 20:17:48

Dina was great to work with. The only issue I have is with your store policy of exchanging an item where it has to be 2x the amount of the original purchase. I find this unfair.

Review №56

2024-05-19 02:25:00

Thank you Rita, Appreciate your assistance. 🙏🏼 .

Review №57

2023-10-20 21:53:41

Amber was awesome! She helped me pick out a watch and had a great attitude. Sold me on a donation bear for St. Judes. And her hair was really cool!

Review №58

2023-05-07 19:44:58

Makaylas customer service was exceptional and of high quality! Will visit/spend with her, Kay dont let this employee GO!

Review №59

2023-06-14 22:54:38

Makayla was very nice and helpful. Thank you for our purchase it was lovely.

Review №60

2023-11-01 22:39:02

Great costumer service and experience Eva and Rita made everything more comfortable

Review №61

2023-11-22 22:43:10

Excellent customer service. They took the time to show me every piece I had interest in looking at and were very friendlythe entire time. I will definitely return for more purchases in the future!

Review №62

2024-04-04 02:06:59

AmberRose was super helpful and answered all my questions even though I had no idea what I was looking for.

Review №63

2023-10-28 20:46:49

I went in to find an upgrade ring for my husband for our anniversary after going to two other jewelry stores. He loved his new ring, and Eva was great to work with! Definitely recommend Kay :)

Review №64

2024-05-12 20:09:26

Always the best place to come always get taken care of by these amazing people

Review №65

2023-11-02 00:19:21

Staff is always fantastic! Especially Eva and Sophie, they are always helpful! One of the best Kay stores in San Diego. Come by and let them hook you up with some jewelry!

Review №66

2023-07-30 23:53:14

Sophie is amazing!!!! Im so happy with our purchase today. Upgraded my bridal set for our 10 year anniversary and it is stunning! Sophie found us the best deal on the perfect set.

Review №67

2023-03-16 15:46:22

This is the best Kay store in the county!! Deane & Liz did an amazing job taking care of me. They helped find my account, they cleaned my jewelry, sent one of my pieces to get TLC, and they helped me choose 3 beautiful diamond earrings. They were patient and very nice. Their customer service was amazing, I would definitely come back for my future transactions.

Review №68

2024-06-03 20:27:03

Amazing experience!!! Store manager also cleaned my jewelry for free!!

Review №69

2024-04-29 23:36:42

Sophie is very nice and helpful I recommend to go see her for your jewelry

Review №70

2024-05-10 23:44:08

I bought a gold pendant here, diamonds are perfect and the customer service was great

Review №71

2023-08-12 22:22:49

Rita is the best she did her best to help us and got us a perfect deal 🥰

Review №72

2023-12-22 20:40:55

They were amazing they got me a beautiful engagement ring and the price was way better than anyone else and getting a payment plan was super quick and painless

Review №73

2023-10-08 21:42:26

Eva was so great! She showed us all the options in our budget and didnt pressure the sale. Love the necklace, thank you!

Review №74

2024-02-13 15:41:34

Customer service is always on point with me, Sophie accommodating me to what I’m looking for without hesitation 👌🏽

Review №75

2023-04-21 19:50:49

Liz has a good customer service. Made sure she made you feel comfortable and taken cared of. She does her best to make sure you can get qualified.

Review №76

2023-11-19 02:00:27

Love this store! Everyone is so helpful! Amber was great when I dropped off my earrings for a repair. Will be back!

Review №77

2023-11-19 01:56:57

Amber provided excellent customer service! She should Definately be recognized for her above average knowledge and customer care!

Review №78

2023-03-04 01:29:15

I was assisted by the store manager Sophie, she was so great. I had the best deal, natural LEO certified Diamond ring 60% off I bet not everyone gets a deal like that, great experience with Ms Sophie and she was so kind and helpful, she’s the best.

Review №79

2023-10-22 20:17:57

Brandon is a very attentive, caring, and supportive person. He truly help me with the questions and concerns I had and fully informed me on future plans.

Review №80

2023-05-04 23:30:25

Outstanding customer service! Kay jewelers is our one stop shop for all of our diamonds! Liz has such positive energy! She has always welcomed our family and we have been customers for years! Thank you so much !

Review №81

2023-11-13 22:19:22

Sophie was great! She help me every step of the way I was able to get exactly what I was looking for.

Review №82

2023-11-13 22:59:10

Eva and Sophie were great and greeted me upon arrival, very kind and professional as always. Provided me with the new deals and helped me find what I was looking for.

Review №83

2023-03-04 02:18:31

Deanne helped us pick a beautiful diamond out and had it custom made on top of a band. They were super patient not hurrying us at all. It was a great experience for my gf and I. We definitely will keep Kay’s in the next time around!

Review №84

2023-07-04 01:08:51

Makayla decided to flirt with my husband while picking up my engagement ring after being serviced. She was gushing over it so much to be inappropriate towards us. That was a very uncomfortable situation i was put in. The hair twirls and high voice really set the environment for this scene. Please do better with your sales girls. There wasn’t anything to sell here and that was very awkward

Review №85

2023-11-09 23:32:46

Sophie was wonderful and very helpful with finding a gift for my partner. 10/10 do recommend!

Review №86

2022-03-11 05:34:26

Customer service was awesome, was greeted by a very kind woman who initially helped me, her warm welcome won me over. Then Manager Sophie helped & was incredibly sweet, she went above & beyond to help me find the perfect items. All the ladies at this location were very nice. Definitely a great experience.

Review №87

2023-03-25 22:19:31

Deanne helped us out today and she was Awesome as usual. We have worked with her for years and she has always been so helpful and such a pleasure to work with.

Review №88

2024-03-02 20:41:02

Amber was very helpful in selecting the perfect bracket for me!!

Review №89

2023-11-17 23:47:35

Eva was amazing and helped us pick out the perfect ring! Would recommend anyone to come see her.

Review №90

2023-07-16 01:50:27

We had such a great experience with our jewelry purchase.The staff was welcoming and attentive. Deana and Sophie were great with answering all of our questions. I highly recommend Kay Jewelers at Parkway Plaza mall.

Review №91

2023-07-16 21:23:31

Always pleasant staffAmber and Deanne are the only 2 we will work with. They are very professional and fun to work with. They are the best crew.

Review №92

2023-05-12 23:38:59

Sophie did a great job at customer service. Got a great deal on my Movado Watch and my diamond bracelet. Go to Sophie will make sure you are satisfied with service and the product.

Review №93

2024-05-07 20:11:28

Sophie helped me out she was great

Review №94

2023-08-06 00:33:45

Rita was extremely helpful. She helped me pick exactly what I was looking for. She explained why I would want certain products or why they wouldn’t work with my lifestyle.

Review №95

2023-03-06 19:48:29

Amazing service from Sophie, super kind and always helps finding exactly what you are looking for.

Review №96

2023-04-02 23:56:29

Sofie at Kay Jewelers was very helpful and has always delivers the best customer service. My husband and I enjoy going to Sofie always because of her knowledge in different merchandise. Thank you Sofie so much!!!

Review №97

2023-07-01 21:49:31

Makayla was beyond help full.. made sure I was pleased and happy with the purchase I wanted.. size my watch on site and made sure I got the best deal.. these lady’s are sweet and generous at this location 5 stars

Review №98

2023-03-10 16:38:11

Service is above and beyond. Every time I come in, I am greeted with smiley and friendly faces. Liz and the rest of the ladies are always super helpful, and I love returning to this location, thanks to them!Great experience.

Review №99

2023-03-05 20:50:07

The employees Makayla and Kristi were very helpful. I came in with my wife to resize her wedding band and saw an upgrade from the original one I purchased. They both were extremely helpful and even showed me a different wedding band that looks much better. Ended up making the new purchase and my wife loves the new wedding band.

Review №100

2023-09-18 00:34:32

Makayla helped me and my fiancé find a perfect wedding band for her. Makayla was patient and professional. It was a great experience!

Review №101

2023-10-21 22:09:35

Eva has helped my wife and I so many time during our visits here at Kay Jewelers. 100% recommend if you need some help!

Review №102

2023-03-04 07:24:03

Sophie welcomed us very enthusiastically, offered us a great selection of ideas. She also helped us made the right decisions. Will definitely recommend Kay and Sophie to our friends and family.

Review №103

2023-04-25 22:06:28

Sophie helped us choose our ring and shes so friendly. We would definitely come back because her hospitality was superb.

Review №104

2023-03-05 02:12:18

Great service from Sophie and Rita from Kay’s. Bought multiple gold chains and rings and always helped me get the best deal for my money. I don’t go anywhere else. Service is impeccable.

Review №105

2023-04-25 01:14:28

Sophie (Duo) was very accommodating and a consummate professional from beginning to end at Kay Jewelers. She made our first time experience memorable and personable. Thanks again

Review №106

2023-08-06 00:28:57

Rita was absolutely lovely! She was so patient, as I was indecisive. Didn’t feel like I was being pressured into anything which I loved.

Review №107

2023-05-07 22:22:48

We came in to resize our rings before our big day. We got a great consultation on how to handle it from Dina and when to come back for optimal timing. She cleaned our rings and fit a ring guard to hold us over too!

Review №108

2023-11-17 01:51:22

I have bought multiple items at the store in parkway plaza El Cajon and Deann has always helped me she’s great

Review №109

2023-08-17 23:29:34

Ms. Liz and Makayla are very hospitable, kind, patient, and friendly. I appreciate their service and would recommend their services to anyone shopping at Kay Jewelers.

Review №110

2022-07-24 00:01:10

After buying our wedding rings at Kay’s Jewelers 22 years ago, Deeanne (spelling?) found our original purchases in their database and repairs the prongs on my diamond 100% under warranty. And, Liz was amazing in helping me get my ring back in time for my anniversary (almost) - the customer service and care was so great I couldn’t be upset but instead appreciated their help! I will continue to be a Kay’s customer and recommend them to others.

Review №111

2023-03-12 20:55:18

Liz was so amazing and solved an issue I had been expecting for some time. She got to the bottom of it and had it resolved in no time! She is experienced in what she does, thank you Liz!

Review №112

2023-05-14 02:28:10

Russell was excellent and helped me pick out the perfect Mothers Day Gift. Thank you for the incredible customer service!!

Review №113

2023-07-29 22:02:51

We walked in and Liz helped us, she was so nice and helpful, we would definitely come back. Awesome experience.

Review №114

2023-03-02 19:23:02

Kay jewelers at parkway plaza mall is an awesome place to shop any bridal engagement rings like Neil Lane or Leo diamonds ring, I had an amazing experience to shop for my engagement ring with professional sales person. They are very knowledgeable and friendly. Love to shop again

Review №115

2023-06-02 01:08:28

Liz was super duper helpful and very bubbly and outgoing. Helped me and my boyfriend picked out rings that we ended up loving.

Review №116

2023-12-21 03:37:37

I appreciate the help provided by Eva for helping me throughout my whole purchase experience and helping me pick the right watch .

Review №117

2023-05-27 23:21:41

Liz was so helpful and very friendly! She made sure that we got the best discount and made the visit so easy.

Review №118

2023-10-10 00:39:33

Amazing and very nice. Taught me everything I had to know about rings before we even discussed pricing. Very helpful and easy checkout

Review №119

2023-07-28 20:13:01

Liz is an absolute sweetheart! Good conversation & excellent customer service! Looking forward to coming back soon!

Review №120

2023-07-16 21:27:12

Amazing staff and great customer service . I now have a beautiful collection of Leo and Neil Lane and so much more thanks to Deanne and Amber

Review №121

2023-07-26 22:08:52

Sophie was AMAZING! Very friendly storeI will def be doing all my purchases here and no where else!Thank you Sophie, Thank you KAY Jewlers!

Review №122

2023-03-23 22:45:09

I had the best experience in my life at Kay jewelers with Deanne and Rita.When I found the ring of my dreams I looked at it I fell in love and they were so gracious and kind with me please give them a raise and praise. Thank you!

Review №123

2023-12-16 04:18:06

Sophie was very nice and sweet and helped me get the right ring for my boyfriend

Review №124

2023-05-14 20:52:44

Want to share my wonderful experience at Kay Jewelers with Makayla on the purchase of my beautiful LeVian Garnet ring. She was so helpful and professional. 😁

Review №125

2023-10-24 01:48:36

My experience with Sophie was great, and she helping me find the best gift

Review №126

2023-10-02 23:33:46

Sophie and Eva were the best. Gave me the best deal. Thanks my good people.

Review №127

2023-06-21 22:39:49

Liz was awesome! She made the transaction quick and easy. She was very helpful.

Review №128

2023-05-11 20:30:15

The staff are so fun and friendly. Ms.Deanna has help me repair and purchase jewlery many times. I love coming to this place and purchasing new pieces.

Review №129

2021-12-04 07:43:00

Very pleasant experience Diona, Amber, and CarlosWere very helpful from picking a good deal to helping me resolve some issues with my account, they were there from the beginning to the end. I always have chosen Kays for jewelry and everytime I receive good customer service would recommend.

Review №130

2023-11-16 03:09:59

The staff was amazing !! Made the process of an engagement easy, and lent me their knowledge ! So thankful !

Review №131

2023-04-22 19:30:48

Awesome experience! Liz hooked us up and made everything so fast and simple definitely will be coming back!

Review №132

2023-11-22 20:06:24

Amazing customer service, been coming here for years and will always come back for my jewelry needs.

Review №133

2023-11-15 01:01:54

Definitely a great experience and lots of helping with finding the perfect item. Thank you Sophie!!

Review №134

2023-04-26 19:47:31

I made an appointment for my husbands gold necklace repair. Sophie was very helpful & kind with what I was looking for & came in when there was a great sale. Thank you.

Review №135

2023-07-01 21:46:14

The ladys here are beyond amazing here at this location always there to give me good advice and never up sales me on anything.. very honest and down to earth ppl got to love mrs.deanne ❤️

Review №136

2023-08-08 02:47:01

Liz was very nice to help us find wedding rings. She gave us various options to try on.

Review №137

2023-10-07 19:23:43

We had a great experience at Kay Jewelers they were friendly and helpful and went the extra mile they found a forever customer

Review №138

2023-03-04 20:48:01

Rita, was amazing. She helped me with my online order. Her professionalism shined thru. Thank you for all your help!!!

Review №139

2024-05-09 01:40:02

Deanne is great!! very helpful!

Review №140

2023-10-11 22:13:25

Awesome service makayla was so much help :) definitely will be coming back.

Review №141

2023-06-07 04:01:11

Always friendly and great service my favorite place to buy jewelry and liz is always so sweet and helpful!all of there staff are friendly been going here for years!

Review №142

2023-03-09 20:51:26

Amazing customer service super helpful!! I always love working with Kay’s jewelers!!Special shout out to my favorite associate Sophie!!! ❤️❤️❤️

Review №143

2021-04-14 01:20:11

I am very disappointed with the treatment that I have recieved at this store location from Deanne, the supervisor. The first time I walked in there she discriminated me for my appearance or race and treated me as an unvalued individual. Once she saw I was approved to buy, she got excited like she couldnt believe it and yelling to the other employee that I got approved. She saw me as a sale and treated me better. I proceeded to buy an engagement ring because it was very important and I tried to let it go.I have recently spent thousands of dollars here on two purchases. Today, I went in to make a third purchase and Robbie was a great help, until Deanne ruined everything and I left.She tried to take over the sale from Robbie and told him to be quiet. She tried to show me a pamphlet when I wanted to see the jewelry size in person. Robbie told me about a promotion coming up and she stated that theyre not doing that promotion. I told her that I was comfortable being helped by Robbie and she disregarded me and continue to get involved.She humiliated me by saying the peice I was trying to buy was too small and that the bigger one was better and it was $4,000 upfront. Everyone in the store could hear her because she made sure to be loud. Deanne will repeatedly disrespect and degrade customers and coworkers. I do not feel comfortable going back. If you are not welcomed from the start, thats a red flag.

Review №144

2018-03-05 15:18:21

The sales associates are very nice and friendly. Great customer service!! Kay has a wonderful selection of jewelry!! A wide range on prices so everyone can afford Kay Jewelers!! Love our diamond rings that we purchased for Valentines Day!!!!

Review №145

2023-09-07 01:23:05

Got the wifes rings and earrings cleaned.. and then she found more stuff for me to buy. Liz is fantastic!

Review №146

2023-10-28 22:36:20

Eva was super patient and helpful with finding the right piece for a birthday gift.

Review №147

2024-01-01 00:40:09

Love coming here very friendly always have our best intentions

Review №148

2023-04-08 18:50:02

What an amazing lady at Kays. Dina was great, helpful and very nice. Made the entire experience fun!

Review №149

2021-11-17 15:19:06

After asking my fiancé to marry me literally an hour earlier), we visited this location to have the ring resized. There was one representative available who made eye contact but put off greeting us (which I assume was due to us not looking at the merchandise upon entering). When she realized no one else was available to assist us she came over and greeted us in a cold manner. We explained what we needed but were hesitant due to the turn around time and having not had a chance to show the ring to family yet. She rushed us to make a decision so we agreed, but within 5 minutes I returned to the store to ask if we could bring it back at another time. The same associate became visibly frustrated and acted as though that was an unreasonable request but finally returned the ring to me. After finally getting the ring resized, my fiancé was concerned that it felt a bit to lose, but the same associate reassured her that it would be fine and rushed her out again. I later took the ring back to get it resized again after hearing about her experience. While at the store I ran into the same associate, but wanted to give her the benefit of the doubt and assumed that the last time she may have been having a rough day. I asking about getting the ring sized down again and was informed it was impossible to go smaller. She told me that my only option would be to add metal to the inside of the ring and stated that it would cost me, even with the rings extended warranty (which includes resizing). After declining, she stated that she remembered me from last time and then proceeded to tell me that the issue was due to me buying a “cheap” ring (I bought it from Kay) and I should have sprung for something more expensive. At this point I chose to take the ring back and walked out. Today my fiancé and I visited a different Kay Jewelers location, explained the situation, and were informed that it would be no problem to resize the ring. The new experience was so much more pleasant that we’ll be making any future purchases at this second location. I understand that it’s a sales job, but I have never been treated so poorly by an associate before. Make a friend, make a sale for life. I hope she learns that soon.

Review №150

2023-04-23 00:13:40

Thank you Rita for patiently answering all our queries, showing all the designs and helping us make the best selection.. An awesome experience for us .. definitely recommend .. please look for Rita ..

Review №151

2023-10-11 20:17:57

Today I went to pick up my wife Chain. I was help by Deann who was very helpful and give her a 10.

Review №152

2023-03-04 23:56:37

Amber and Deanne were so helpful. They made sure my jewelry was taken care of. Thank you ladies for your kindness and help.

Review №153

2023-03-21 02:40:46

Liz was extremely helpful and pleasant to work with. I highly recommended asking for her when you come in to Kays Jewelers in Parkway Plaza.

Review №154

2016-02-05 19:46:27

My husband and I bought my wedding ring here about 6 months ago. I went in the other day to have it serviced.. The lady asked me for all kinds of information and at the end my social. She went back onto her computer.. And I thought for a second why did she need my social? CREDIT CARD. She was signing me up for a credit card without my permission, without even asking me if I wanted it! I asked her why do you need my social.. Is this to get my ring serviced? She replied no Im signing you up for a credit card with us. I told her no I dont want it, she got up with attitude and told me she shredded my information. Then she asked another lady to help me with the servicing paperwork. I stood there waiting for about 10 minutes, furious.. And they still hadnt helped me! I grabbed my ring off the counter and walked out. Rude service and absolutely NOT OKAY to go behind my back and mess with my credit. I will not return.

Review №155

2023-11-02 03:32:49

Eva was a top-notch sales person, going above and beyond. Qudoes to her

Review №156

2022-04-26 22:22:04

When we initially bought the ring there were little to no issues, however for repairs it is one problem after another. They sent the ring to the wrong repair place because they listed it under the incorrect order and had a smaller diamond listed (then asked if I was ok with a small diamond replacement- really?!). Everytime I try to call they cant seem to hear what is being said and constantly have to ask me to repeat myself. Tried other Kay Jewelers and never had this problem, not a fan of this one as of right now.

Review №157

2023-04-10 20:50:20

Liz was extremely professional and patient. She made my experience so joyful.

Review №158

2015-12-21 19:59:02

I have made several purchases at the Parkway Plaza Kay Jewelers and have had great experiences on each occasion. We have met with experienced male and female sales people and have always come away happy. Two of the sales persons were Elizabeth and Rhonda and both very pleasant to deal with. For the person who had a bad experience in Mission Valley, try El Cajon Parkway Plaza.

Review №159

2023-11-02 19:01:56

Sophie and Eva are awesome . Always make my purchase thru them

Review №160

2018-07-09 17:24:00

I have to share my recent experience so that others won’t go through the same frustrating experience. I walked into that Kay Jewelers store in April and bought two rings. I was told about their no interest payment plan. I believed I was under that plan until I saw my statement and noticed I was being charged a high interest. I went back to the store to discuss the “miscommunication” and the store manager told me she “took care of it” while also trying to sell me more product. Well I checked my account again and noticed I’m still being charged interest. I called the bank and had to figure things out on my own because the store manager did not take care of it. The financing has been incredibly frustrating. I would never make another purchase from this store out of concern that I’m not getting what i was told. So.... I encourage you all to triple check everything before agreeing to anything or just avoid this store to save yourself time, money and a frustrating time.

Review №161

2023-10-04 23:22:13

Amber and the team are great here been shopping at this store multiple times and every time they been great.

Review №162

2023-11-16 23:15:33

Deanne is amazing!! Very helpful and supportive of my indulgences

Review №163

2023-10-02 21:35:54

Eva was super awesome. Friendly and very helpful. Thanks again !

Review №164

2023-08-15 01:02:23

Sophie did an amazing job helping me and was very genuine.

Review №165

2023-10-26 20:23:37

Deanne is the best! Love the store! Everyone is so helpful and friendly!

Review №166

2022-07-27 01:17:20

I had amber help me with resize for my engagement ring and she was amazing. She was explaining everything and asking me, trying to give me the best deal possible.

Review №167

2023-10-05 01:21:58

Diane was super nice, fast on her feet and ready to help 😁

Review №168

2019-03-21 21:50:27

Too easy to spend money here! We walked in to look while killing time and walked out with pearls! Ladies very helpful. We had to have necklace modified and shop said weeks which seemed long to me. Overall very pleased

Review №169

2018-03-06 04:12:40

Recently bought wedding rings from Lay Jewelers, and had a great time. Went in looking for one ring, and ended up with three. Financing and payment options were fitting to us, and the staff explained every option to help us get our dream rings while staying within our payment zone. All staff members were caring and helpful. It was a pleasure shopping with them, and I will do business with them again!

Review №170

2023-10-04 21:39:22

Love the jewelry!!!! Customer service is amazing!!!!!

Review №171

2016-08-12 21:17:42

This place is terrible I wouldnt recommend them at all, they took my wedding ring for a month to swap it out for a different size and ended up just giving me back the same exact ring after wasting hours of my time. Also they called my wife to tell us that our rings were ready for pickup after I explicitly told them to call me so I could surprise her. Then the rings werent even there when we went to pick them up the next day. They have no idea what they are doing and dont care about their customers.

Review №172

2018-01-31 17:56:17

Do not! Do not! Spend your time, money or energy here. The staff is rude and poorly trained about their products. Not to mention that the selection is lacking. The sales personnel will be blatantly rude. If you ask to speak with a manager, they will not remedy the issue.I purchased a necklace here and it broke, twice within the first 5 months of having it. I took it in to be repaired and it broke again the very next day. The staff handled the issue horribly.I took the necklace to another Kay location where they were able to repair the necklace but failed to call me when it was complete. I waited 2 weeks for the return of my necklace.Not only was the experience in the store terrible, but Kay Jewelers has changed their financial services and has failed to inform their customers of that. Payments have been lost in the transfer, management cannot answer any questions about payments either.Stay away from Kay Jewelers at this location specifically and be wary of opening an account with Kay. Theyre undergoing financial service changes and handling it terribly.

Review №173

2023-11-12 20:32:14

Rita is really nic person I’m very happy with her thank you Rita

Review №174

2023-03-06 21:52:19

Sophie is the BEST ! I highly recommend her and she is great to work with!Thank you !

Review №175

2023-08-30 00:24:34

It’s always a pleasure with Liz at Kay’s El Cajon. She was very helpful and thorough!

Review №176

2023-03-25 22:21:43

My husband and I love Kays, especially Sophie! She makes everything alright!!

Review №177

2023-04-30 02:16:59

We were helped by Rita, she was the sweetest! Very helpful and attentive.

Review №178

2023-08-25 22:43:25

Sophie is awesome I got a beautiful engagement ring from Kay parkway,come to see her

Review №179

2018-03-29 05:09:48

I am very pleased with the service I recieved at Kay Jewelers. Diane and Lorena were instrumental in helping me customize an engagement ring for my fiancèe. They worked with me whenever I needed them and did an amazing job making the ring exactly how I imagine it. I would reccomend them to anyone who is looking for any type of jewelry. Thank you so much!!

Review №180

2024-05-05 18:55:00

Makayla & crew are Fantastic!!! I dont shop anywhere else!!!!

Review №181

2023-05-07 22:29:30

Sophie is our jewelry consultant and had offered exceptional customer service.

Review №182

2018-09-15 02:14:09

Really fet like the staff didn’t care that I was waiting for 29 minutes for service. All I wanted was to pick up a ring that was ready for pick up. No hey we will be right with you. It was obvious they were both making a high sale and the other guy waiting and I were not important. Couldn’t even look me in the eye.They can keep my ring I will never come back.I work in customer service myself and just worked a 12 hr day and to not be treated the way I should have been is so frustrating and wrong. What a waste of my time.

Review №183

2023-03-11 01:10:25

We LOVED our experience with Liz ! Amazing customer service and so personable !

Review №184

2023-04-20 23:44:18

Got a brand new Cuban chain. Rita was amazing. Great customer service.

Review №185

2023-12-15 04:22:18

Thanks Deanne you’re super awesome. Merry Christmas

Review №186

2023-07-28 21:54:13

Liz was so amazing, took the time to help me find exactly what I was looking for! Thank you for your help!

Review №187

2023-11-18 22:17:48

Excellent service as always. Sophie is very nice

Review №188

2019-08-17 15:23:22

This has grown into one of the worst stores I encountered. We have been going here since 2004 picking up numerous jewelry pieces and even getting 3 custom made pieces done here. The last few years it has gone down the drain. It took 4 months to get my ring resized. They completely messed up my custom made ring BY THEM and it took over 6 months to get back correct. (No repairs were asked, we had to send our ring out every 6 months for inspection to keep up the warranty). I will never, ever buy another piece of jewelry from here again. Keep track of all of your paperwork because a lot of the time the computers are down and the warranty info does not come up.

Review №189

2023-03-17 19:46:28

Sophie was great and wrapped my gift! Excellent customer service!

Review №190

2023-04-03 20:17:14

Sophie is so amazing and always makes my day better when she throws diamonds at me!

Review №191

2023-05-07 21:27:00

Amazing service from amber and Rita they joined forces and helped us get what we wanted

Review №192

2024-03-27 01:23:06

Very helpful, great attitude!

Review №193

2023-05-24 01:16:13

Liz helped me with all my needs and even helped me pick out the nicest jewelery that I needex

Review №194

2024-02-24 23:00:26

Very friendly and knowledgeable staff

Review №195

2023-09-04 19:58:14

Awesome experience! Sophie went above and beyond for us!

Review №196

2013-03-12 00:21:09

Ive been with Kays for 35 years and always loved them UNTIL NOW - at PARKWAY PLAZA. SIX weeks later and they still have my 16 year old wedding set in their possession because they plated it without my permission and still have not corrected it. Every manager says the same thing Were sorry. That is it. I have asked for a written explanation and they still dont have it. Were sorry. I have spoken with customer care twice and no help there, but they were great listeners. My next step it a written letter demanding new rings and then thirty days later when they dont respond Ill be off to file a small claims law suit. Now accepting prayers that it doesnt get that far.

Review №197

2018-04-08 18:46:33

Im very happy with my purchase. Sales slip number 92623 Representative was great from start to finish.My husband and I will go back in the future.

Review №198

2023-10-18 00:58:00

Sophie was great 😊 everything was very simple. Thank you!

Review №199

2021-04-05 22:34:31

Amber is the one!!!!Go see her when your in the mood for a new style and dont forget to grab a nice smile so whats life about? Smiling and caring!! Sharing and God bless you 💖