Jungo is like having a personal assistant. Lauren G has been fast to fix help tickets and keep things running smooth!
I recently had the pleasure of interacting with Jon-Michael Nixon, and I must say that his level of customer service is nothing short of amazing. From the moment I reached out for assistance, Jon-Michael was incredibly helpful and kind throughout the entire process.Not only did he address my concerns promptly and effectively, but he also went above and beyond to ensure that I had a positive experience. His patience and willingness to assist me in finding a solution truly stood out. Jon-Michaels dedication to providing exceptional customer service is commendable, and it made a significant difference in my interaction with the company.In a world where exceptional customer service can be hard to come by, Jon-Michaels professionalism and kindness are a breath of fresh air. I would like to extend my heartfelt gratitude to him for his outstanding support, and I have no doubt that he will continue to leave a positive impression on all those fortunate enough to interact with him.
Lauren G. called to immediately guide me through the email marketing I needed to best reach my database. I love Jungo!
The platform works most of the time and I like the ability to customize so heavily since it’s based on Salesforce, but the support group is horrendous. Our Encompass sync has had 4+ months of outages this year alone (plus 2+ months of getting the data corrected post fix). As I write this, we still haven’t resolved the data synchronization issues from my last outage that started in August and lasted 2 months. My biggest regret was making an upfront payment for a year in advance on my third renewal. Please, learn from my mistakes any go elsewhere (Im leaning toward Salesforce directly, which also now has a direct Encompass integration). I should also note that the first 2.5 years were great, and Jungo went downhill rapidly and significantly in 2022. I only had minor issues prior to this year, so the bad support was not too impactful. Also, the positive aspect, and the only reason I moved them up to 2 stars from 1, is because their implementation was well organized and efficient. 3 years later, Ashely (who lead my implementation) still reigns as the most competent person Ive dealt at the company. Ive been on the client side for dozens of platform launches, and Ashley ran the best implementation Ive been involved with in my career, but the rest of the team (that Ive been exposed to in the post-implementation support) have been not great.Edit: March 2024 - I’m adding a star because they are trying to make things better. The platform improved significantly since I wrote this first review and I renewed again.
April did a great job assisting me with list views.. Jungo has so much to learn and she was able to help me create the list I wanted. She shared my screen so I could do the steps. That makes it easier to learn and remember. Instead of watching them do it and having them go to fast. Thank you April!
Jungo staff is all friendly and helpful and helpful. Shout out to Johnny & Lauren G for answering my questions promptly and following up to confirm resolution!
Let me just start by saying, Diedre isnt just a customer service rep - shes a CRM setup fairy godmother who sprinkled my tech woes with the magic of efficiency and organization. My new CRM system was a blank canvas, and Diedre was the Michelangelo of data, transforming it into a masterpiece of productivity.Heres why Diedre deserves a chorus of hallelujahs:Eagle-eyed attention to detail: She didnt miss a single pixel of my workflow, customizing the CRM to fit my (admittedly quirky) needs like a glove. It felt like shed been reading my mind about all the little features that would make my life easier.Thoughtful, proactive problem-solving: She didnt just answer my questions - she anticipated them, suggesting better ways to do things and identifying potential hiccups before they even arose. It was like having a crystal ball AND a brain upgrade rolled into one person.The human touch in a digital world: Diedres warmth and patience shone through every interaction. She explained complex concepts in plain English, kept me informed throughout the process, and celebrated my aha! moments like they were her own.Basically, Diedre made the entire CRM setup process, which could have been a soul-crushing nightmare, a total joyride. Im now sailing through my workday on a sea of streamlined workflows and organized data, all thanks to her expertise and dedication.If youre looking for a customer service rep who doesnt just meet expectations, but shatters them with a sparkly hammer of awesomeness, look no further than Diedre. Shes not just setting the bar high - shes redefining the entire game.Bonus points: If your company has employee of the month awards, consider sending the entire trophy cabinet to Diedres desk. She deserves it all.P.S. If youre reading this, Diedre, thank you from the bottom of my organized, efficient heart. Youre a star!
Jungo is such a wonderful place to come to work everyday. Every employee is treated with kindness and respect, and we all have so much fun helping Loan Officers and Real Estate Agents build their business! :)Plus.. this view never gets old!
April was absolutely wonderful to work with! She was very thorough and answered all of my questions. She even expanded on other tips and tricks when using the system. The customer service was excellent!
All around the MOST responsive and quality support. Powerful CRM for all of your business needs. They speak English and call from the United States!
Jungo, is and has been in my opinion the premier mortgage industry CRM for many years. I have recommended and will continue to recommend Jungo to all mortgage professionals. The product itself and the service after the sale are in a word, world class. If I could give 6 stars I would.
Jungo support was very helpful. Omar was our support staff helping us with one of our automated task he had as well as helping us with a sync issue we were having with our LOS. Omar was very patient and persistent in helping us resolve our tech issues. I would highly recommend Jungo for your CRM as they have great support team to help and are very quick to respond.
We have been Jungo clients for a year and a half and have had nothing less than a horrific experience. For those in the Mortgage Industry, it does not integrate with Lending Pad and the customer service is as bad as I have ever received. We are a mid sized company and thought something with the SalesForces name would be worth it as we inspire to grow as most do. Costing twice as much as most CRMs, one would expect superior service on a platform that was superior to all others. This is not the case with Jungo, do not fall in to the trap that we did.
April has been amazing! Always informative, patient, and knows how to explain eh process to help me with it all! THANK YOU
April was very helpful in assisting me with Jungo support. The platform is great, but Im new, so she even went above and beyond and gave me extra tips and tricks.
I have been very impressed with the support folks at Jungo. Any issue I have is quickly answered, and they are great teachers!! As for the CRM itself, its very good...not perfect... but its the best one Ive tried yet (and Ive tried several). Ive wasted a lot of time and money on the others that claim to be as good as Jungo, only to end up at this one. I wish I had started here!My only complaint is that it only syncs in one direction with my LOS (Calyx Point) when I thought it went both ways upon purchasing, but thats manageable, and hopefully theyll create a two-way integration soon.
Lauren G was super helpful, simplified every question I had, and was super knowledgeable about the program!
We recently transitioned from a different salesforce based CRM to Jungo. The team has been very cheerful and patient with us as we have asked for things to be modified. Omar H has done an amazing job with our customizations that weve asked for. We have several other ideas we want to implement and he is always enthusiastic and positive about how to do what we need done. He responds in a timely manner and communicates well and even suggests things that we had not thought about to make our user experience even better. He seems to really enjoy his job. Changing CRMs always feels daunting but I have full confidence in the Jungo team to help us when needed. Sasha has been very responsive in getting our data imported over correctly as well. Jon-Michael has been patient with us as we first onboarded asking a ton of questions. Thanks Team!
Danny is fantastic! Hes very knowledgable and quick to respond. He even follows up to make sure our issues have been resolved. Top notch service!
Jungo support staff is always helpful and friendly. April helped me today and its amazing how much easier things are when you have someone to walk you through it. Dont hesitate to put in your support ticket, they get to you pretty quickly!
Lauren G was excellent in her follow-up to ensure that the report that I requested was tailored to meet my needs. Ive been using Jungo now for over 6 years, and its amazing how the flexibility and customization is able to meet my ongoing needs. I do wish there was a way to call to ask a quick question - the only way to contact support is via a support ticket system.
Jungo is the best CRM out there for Mortgage Companies. It costs more than other CRMs but the features are definitely worth it. Customer service used to be slow but is much improved. Customer Service Rep Mckenna Guinn is AMAZING and spent much time helping me create a complex Flow. Shes a rockstar! Thank you Mckenna!!
Love using Jungo. It takes a bit to get it set up but I love that it is completely customizable. You’ll certainly need some basic coding understanding. The support staff is amazing, especially Lauren G!
Jungo is a great CRM that I have used for many years. There customer service is always top notch. I worked with Veronica Calvert and she helped me with everything I needed and she was super helpful!
As customers of Jungo for over 10 years we have been especially satisfied most recently working with Ricky Hernandez and Johnny Sienna. They have provided excellent friendly, professional and timely assistance to us.
I have been using my Jungo Software for almost a year now and I must say that the training and interaction with their staff has been incredible. Penelope Panidis has been a dream trainer and leaves no stone unturned to say the least. She is extremely knowledgeable and patient. I have been working with Penelope for almost 6 months on various custom projects and I have yet to give her a project that she is unsure about. If everyone at Jungo is trained like Penelope I can assure you, this is the CRM for all to use.
Veronica Calvert was the lead for my Jungo training and she did an absolutely amazing job. She was on top of everything and broke everything down with detail. There was not a moment through the process where I felt stressed and that is because of her. So thankful we had her and would happily add a sixth star if that were possible for going above and beyond.
Fantastic support... every time I interact with Jungo Support _ I like the product better.
I had the pleaseure of working with April Nieblas and she was so informed and pleasant - I was blown away with her eagerness to help and her proactive assistance. Very excited to be ont his journey with JUNGO
Loved working with the team over at Jungo during our set up! Veronica and Kelli nailed it!!!Year 1 Update: I work with support weekly and they have been nothing less than perfect! Ive seen some not so favorable reviews but if you have the aptitude to learn how to make this CRM fit your company, you will be perfectly fine. Keep learning, Explore the back end of things, and ask for a walkthrough (on something you need done).Remember If you are willing to learn, they are willing to teach you how to do things; if you are not willing to put in sweat equity then be prepared to pay for pro-services. Nothing is perfect and every mortgage company operates differently, Jungo provides a great middle ground that is functional for everyone to build off of or use as is.Overall Jungo is still more affordable than going straight to Salesforce, has resources for you to learn, & is customizable either by you or by paying for pro-services.
Penelope/Veronica/Lauren/Everyone else! have been the greatest support people out there! Always ready to go and very knowledgeable! I probably talk to them weekly and Im always ready for them to teach me something new. I couldnt be any happier with them. 😊👍
We worked with Kelli during our Jungo implementation and she was so easy to work with and so helpful. She answered all of my questions and did her best to make the implementation less stressful. Weve gone live and she continues to help make sure we have the system set up to work best for us.
Working with the Jungo team as been amazing. There staff has been amazing to work with. April, McKenna, and Lauren rock. I am sure Ill be working with them again soon. Thank you team!
Everyone at Jungo is great and has been super helpful - even with how annoying I am submitting 100 cases LOL! Johnny S - youre wonderful and thanks for how much you constantly assist me. Kelli B, thank you for stepping in and helping with projects I have needed so quickly & randomly, Penelope you are seriously so sweet & thanks for always calling me to catch me up with my cases, Jennifer R always helps me better understood the process, and thanks Julian for jumping into cases that arent always your to help me get my program running smoothly. There are so many others that I can thank, so again thanks to all the support over there! Yall the best!
Lauren was excellent! I needed help building a report for the first time and she was very patient with me. She thoroughly explained the process and I was then able to go in and create duplicates for each employee on my own.
Thank you for being patient with me. More specifically Omar in Pro services. I spent alot of time trying to figure out automation and this guy spit it out in matter of days and saved me HOURS and DAYS of my time. He was patient with me. He was nice. He knew exactly what I was looking for. He was available. On time. Guy is great! I would highly highly encourage you to use Omar in Pro services to do your automations because it will save you so much time!!!! Thank you Omar. and Thank you Jungo for making CRM seamless. I Love it and I cant wait to add my team members to this great CRM.
My teammate and I had the pleasure of working with April Nieblas with Jungo this morning. The team at Jungo is making huge strides in Customer Service and its pros like April that making an impact with the us loyal Jungo subscribers. April is as good as they come and Jungo made a great addition with adding her to the team. Nice work April and Jungo!
Jon-Michael Nixon and the Jungo team are excellent at Customer service, highly reccomend!
Definitely better choices out there. Will post my complete review upon cancellation of my account. This is a company that will take your money, regardless if they deliver a working and integrated product with your LOS. Good luck with customer support and that is if they will email you back or simply return a call. Everyone in our office has found other products where customer service and customer satisfaction is of higher importance than what Jungo will deliver regardless of what they claim. Remember, once sign your contract you are on the hook for 12 months even if they have not delivered what they promise. Good luck to anyone who wants to waste their money with this company and many broken promises.
12 years with Jungo and by far the best choice I ever made. I always can depend on Jungo and the the support team. They are always there to answer the calls and help me develope/improve an aweswome database. I have so much appreciation for the staff as they have NEVER let me down. A special thanks to Dillion, Jack, Mike W., Jessica and too many to list. My CRM is completely in sync with LinkedIn/Salesforce, Bomb Bomb, Mortgage Coach and Outlook 365. The cusomization of campaigns. If you want to grow and get business automatically from your database you cannot afford NOT to have Jungo. Amazing and Grateful for finding them. :)
Before signing up with Jungo, I found a few comments saying their support was bad. Probably this was the case a few months ago but not the case anymore. Every time I have a question regarding how to use this amazing CRM, I would open a ticket and they would either email me or call me back to resolve any issues. Lauren from their client support is phenomenal. She is very patient at explaining things and shows you step by step what to do. Now, regarding the CRM. Its built on SalesForce, so that means that you can build it and tweak it to your companys needs. Jungo integrates with Floify, LendingPad, Zapier, RingCentral, Twilio, PhoneBurner, BombBomb and thousands of other applications so if you are looking for a fully integrated solution, look no further. Also, jungo comes with lots of built in campaigns for home buyers, CPAs, Realtors, birthday emails, milestone notifications, loan anniversary, etc .. so all you have to do is upload your database and this beast to work for you on autopilot :-) ... having tried LionDesk, BNTouch & Shape CRM, I could not be happier with a CRM. My only regret is not pulling the gun sooner in getting Jungo. #JerryTorresPro | #TechieLoanOriginator
As an Admin for our Jungo Salesforce Org responsible for keeping the team productive, Im always impressed by the Customer Support Team. Time and again, Omar has gone above and beyond to get us what we need. Whether its a fast fix via help desk ticket, one-on-one instruction to empower me to be a better Admin, or a quick screen share to help diagnose a complex problem or find a custom solution, we can always count on Jungos Support Team to show up when we need them. Thank you Omar, LOS Sync Team & Jungo Data Team for being true partners and never hesitating to go the extra mile.
Initially contacted the service team to resolve a report issue I was having. Not only did Danny resolve it for me, he handled a subsequent related challenge. Dannys communication was timely and he delivered.
Omar H. and his team are extremely proactive and hands on wherever possible. We want to learn the system as much as possible and theyre doing their best to help us build what we want to automate and simplify our work flows. Thank you team!
Had a great experience with Jon-Michael setting up some custom FLOWs and doing some troubleshooting on my set up. Service levels have been really great this year! Thanks TEAM!!
Were currently integrating with Five9 and Omar was very helpful in setting up workflows for us. He listened to what we needed and made suggestions to improve on our initial ideas. Would definitely recommend working with Omar.
This is an amazing company to work for where every employee is treated like family. Our mortgage and real estate CRM is also best-in-class, but I may be biased.
Jungo and their reps have been amazing. Helped me throughout the process of setting up my new account. Much better than the previous vender I was using.
Lauren was excellent! She was very king and kept me updated during the whole process. It was a great experience working with her. I highly recommend her.
Kelli has done a wonderful job from onboarding to assisting as we further customized Jungo to our needs. Shes an asset to both our company and Jungo and greatly appreciate all of the support shes provided.
Working with Kelli Brenn was a very seamless and easy experience. She made the transition with our Team smooth and helped tremendously in our buildout! Highly recommend :)
Great product! Salesforce is a beast and can be overwhelming to do on your own while also trying to run a business. My Strategic Account Manager, Zak, made everything very simple and helped us customize Jungo to our companies needs. We use Jungo every single hour of every single business day. We wouldnt have the success we have without Jungo and Zak. Zak went above and beyond to make sure we had a great experience. 10/10
Jack Farnam was very helpful with our last tutorial session. He really took the time to help me understand my questions. He was patient and explained everything clearly. I appreciate your help Jack! I am very excited to start using this program.
April was great to work with. Her patience and knowledge of my issue was awesome. It was wonderful to have a live customer support experience!!!
I have been a Jungo Power User for about 6 years now and I cant say enough good things about this company and program! Ive had the pleasure of meeting many of the team as well as the owner and its apparent from the first conversation that they care about their clients and their clients success. There is not a more powerful CRM on the market today! When you pair that with the vast knowledge within their success team and their dedication to staying at the forefront of technology in the mortgage industry you have the best tool available for Mortgage Originators! My entire company uses and loves Jungo!!
I want to say THANK YOU to Ricky and Omar. These two individuals have gone above and beyond for my team and I. They provided a level of service I have not received with any other CRM I have used in the past. Ricky spent a ton of time finding a work around on issues my team and I were having to get important information out to our data base. He stayed on the phone after hours called other employees and when we could not find a solution he kept at it until we did. Both Ricky and Omar are the reason we decided to stay with Jungo, this CRM is complex and does everything BUT you need to take the time to learn it, in this industry time is everything. I cant thank Ricky and Omar enough for the time they invested in my team and I to help us continue to grow our business. Jungo management- if you read these reviews please give these guys some praise I have personally referred 3 other LOs just because of them. They are outstanding employees that go above and beyond. thank you for your awesome service!
We needed something that integrated with Encompass and allowed our Team to have access to the tools and functionality needed to manage our mortgage vertical that wasn’t available with just Encompass alone.We worked closely with their Support Manager Zak. He took the lead and saw us across the finish line to production. Training has been smooth so far for our Team and the access to support seems to be streamlined. Were looking forward good things with Jungo.
Im a fan of Jungos customer service. Every rep Ive talked to has been kind and answers all my questions. Especially Ricky - hes helped my a couple times and I always have a good laugh with him! Jungo is a robust CRM for LOs. It can track everything. I like the automated campaigns the best.
Ive been using Jungo for a year now. I switched over from ACT, and this program is far superior. As a loan officer, it offers everything I could need. Every time Ive wanted to make a custom change, the service has been fast, efficient, and everyone is very helpful. The self-help videos are very good, and if you cant find something you need, they are happy to either do it for you and/or provide instructions on how to do it. I could not possibly manage my database or provide the level of service I do without this system.
Opened ticket about one question that turned into several more questions on the same topic, yet McKenna G. never rushed the call yet gifted me with the time needed to fully understand and room to jot notes. She provided a huge value of education of the JUNGO system regarding the Mass SMS and our original question on how to close out a loan manually. Through out the duration of the call McKenna had and upbeat, friendly demeanor, even closed the call with a smile offering if we needed further assistance, she or her team are here to assist. One of the best customer service experiences with JUNGO yet.
I do not recommend this CRM for loan originators. It is next to impossible to get someone on the phone. They think opening a Jungo case is the only way they can communicate. They have lost touch with their customers. I paid up front for a year for a discount and will not make that mistake again. No body answers the phone there.
Absolutely love Jungo! I have used and reviewed multiple CRM platforms and nothing else compares to what can be done with Jungo! A CRM is a vital part to any business!
Probably one of the most AMAZING customer service experiences Ive had...EVER! Not only is the software incredible, but the people behind it are even better! I cant say enough. This team is 5 star, top notch, especially in an age when so many companies dont seem to care about the client and solely rely on the internet for clients to collect information, problem solve, and educate themselves. The Jungo Team truly cares and wants to see you succeed. I am so grateful for the entire team!
Jennifer R has been extremely helpful in not just explaining how Jungo works, but also how it can best fit my specific needs as a broker owner. This is the best CRM SUPPORT I have experienced in 15 years in lending!
We recently started using Jungo as our CRM and we are very particular about how we want our emails to look and how we want the system to function. The team at Jungo has spent so much time training us how to make this work the way we want. We have multiple calls a week where they take the time walk us through the system. There has not been a single question that has not been addressed. Their patience has far exceeded our expectations.
I do not recommend Jungo. A majority of their products being advertised are quite literally, non-existent as the other reviews have spoken of.I have now been in the setup phase for months, with very little help from the account managers or Daniel Bos who have put me on the back-burner now that the sale is complete.My account representative Greshaun fails to respond.Daniel Bos tosses you around until you are no longer his problem and then ignores you.My sales representative mis-represented the software which caused another headache that resulted with me purchasing more licenses and still unable to connect the accounts properly.I am not 3 months into it with software that is still unable to be used. If you need anyone other than yourself to use the system, good luck! Nobody has an idea of what is to be expected.________________Last week I spoke with the team who told me I that salesforce was the cause of delay. After 2 hours of sitting on hold, I was told We confirmed that everything was submitted and its just a waiting game.Well after contacting salesforce, I found out my ticket was not submitted the week before, but 16 Minutes prior to my call back to them._________________If it were not for the support representative Mckenna and the potential the system actually has, I would have brought my attorney into the mix.Unless you are ready for a 6+ month set up and countless hours of call, lies, calls, and more lies...go somewhere else.BTW: Still not complete on my setup
When I accepted my position to work at Jungo, I had NO idea what I was in for. SUCH a great company to work for with a family dynamic. Giving the best support possible to our amazing clients and knowing we offer the absolute best CRM on the market has me excited to get to work every day. The view of Coronado doesnt hurt either :)
Jungo has been instrumental for me running a successful mortgage practice. I have been in the mortgage profession for almost 16 years and I dont know what I would do without the Jungo team and all of their support. The Salesforce back end allows me to use Jungo with direct connections to other tools that make my practice successful. The support team at Jungo has helped me with customization to meet my business needs. Jungo definitely keeps my team organized and productive.
I wish I could give Penelope P. more than 5-Stars. She goes above and beyond to help us out! Fantastic support, quick with the answers, and always a delight to talk to.
April with the support team went above and beyond to help me find a solution! I felt seen and heard as a customer and most importantly I felt supported as we problem solved together! Thank you April for your stellar service!
The Jungo support team is always so helpful and willing to walk me through any questions or concerns I have. Dillon was so nice and helpful with all of my cases. I can always rely on them to help me quickly and efficiently!
I always get great service from Jungo. Lauren in particular is very knowledgeable and helpful. Thanks to the team!
*** UPDATE 05/06/2020 ***Jungos Customer Service Manager and one of the co-owners reached out to me a couple of days after my initial 1-star review below.They apologized profusely and my issues were addressed satisfactorily. I was told that Jungos customer service department is being beefed up and they offered to set-up a special VIP Support process since their are a good number of users at my company.I have not had to request support since then so I dont know if things really have gotten better, but I am hopeful. Ive increased my rating to 3 stars for their initial efforts to resolve my issues and am willing to increase it further. However I need some real world experience with their support before I feel that would be appropriate.*** Original post 03/04/2020 ***I have been a long time customer of Jungos CRM (back when it was called Mortgage Planner CRM) and had been pretty satisfied with their product and their customer service those few times that I have needed it.Unfortunately something has changed drastically. All support is now routed through a web form on their website and follow-up is lacking...hardly the level of service that should be provided for a CRM that is billed at ~$1000/year.I submitted a support case this past Saturday (02/29/2020) and immediately received an automated email that linked to an article about their Listing Alert feature which is not working (as if that email would resolve my issue). I replied to that email that I still needed help, but I never received a response.So today (03/04/2020), I called Jungo and spoke to a representative who told me that the person who could help me with my case would call me back in a half hour. Not surprisingly I never received that call.I just tried calling back multiple times an hour later and no one is picking up the phone with the default prompt to leave a message or continuously cycle through their call attendant trying to get someone to answer. And ironically, if you try to leave a message for someone to call you back, their voice mailbox is full.I am extremely unhappy with Jungos customer service at this point and I am now considering cancelling my service altogether. This company needs to get their act together. Stay away!
Kelli and the Jungo team have been so helpful in getting our team up and running! We are always so appreciative of their teamwork to ensure we get the solutions needed!
Edit: Dan called me about my review from Jungo - instead of explaining how they had mis communicated via email (I had specifically said I would need month to month since I couldnt sign an annual contract without prior attorney review. And the sales agent agreed and then sent me another form. Maybe it wasnt intentionally deceptive but it still felt like it as a customer!!! )Dan the director at Jungo called me and was extremely Rude. He threatened to sue me for slander for this review I left.So CAUTION: any reviews you read about Jungo are only the comments left after they threaten honest reviewers with legal action!!! Totally fabricated.Dan was extremely rude, arrogant, angry and seemed to have a massive Ego.If you are a real estate agent, financial planner, mortgage, insurance provider I would be VERY hesitant to utilize jungos services.They will gobble up your database and then its controlled by an angry, egotistical Director DanNOT GOOD!!!!If he had been polite and explained everything to me, we probably would have been fine, but instead he wanted to talk down to me and he threatened legal action and then said you dont want to play this game with me. It will go way worse with you than it does for me or something very similar like that.Dan also called me a liar like 4x- (LOL) Check the emails again buddy.Poor guy, someone give him a snickers because hes hangry.But no, its my legal, moral and ethical obligation to leave an honest review of my interactions with this business and this was not good!!! maybe Dan can learn some business customer service skills before becoming Director Dan!!!I started out very optimistic about Jungo since some people have used it before, however I quickly realized that most of those people had probably found success 5-8 years ago using Jungo - unfortunately that their system set up is very sub par and slow compared to many other current options available in 2021. They just are using salesforce so I would just eliminate the middleman and hire someone to custom design some salesforce work since you will need significant deployment inside of Jungo anyway.For most applications, I would recommend you look at Whiteboard CRM (much faster and easier and more intuitive to use than Jungo)BNtouch is also a great option to consider that is far superior to Jungo.I would also suggest looking at Surefire CRM or Cimmaron in addition to Jungo - better integration and service from some of those providers.In addition, Jungo participates in very deceptive billing practices so I have reported to the BBB for not clearly labeling annual billing.I will pay them however they engage in very VERY VERY deceptive billing and their support team didnt mention that until a month after I had discussed non-renewal
Jungo customer service is the worst!!They never answer the phone and when they do the person asks you to fill out a ticket for some one to call you back. The call back is always days later at best. CANT TAKE THE POOR SERVICE ANYMORE!! I am out
I do Not reccomend this product to anyone. I made the mistake of paying up front for a year. That was in January and I still have no support, the system is not yet set up, and we have never been able to use it. I have been in business for 23 years and used numerious programs but never had anything so unprofessional and unresponsive. We have made over 30 contacts with them and it is always something else that needs to be completed. Please do not waste your money like I did on this. I ask for a refund this week and no one will even respond to that either.
We are a robust user of Jungo. Easy CRM to use, efficient, loads of support when needed.
Great customer service! April assisted me with the ticket I created. She made everything possible to give me a solution, guided me through the process and was willing to help with additional questions I had. Thank you!
I have been working with Ashley! She is amazing. Always willing to help and correct my mistakes! There have been a lot! It happens when you are learning a new system. The system is amazing! She has taken the time to walk me through their system. She will go above and beyond to make sure everything is correct. We have been using this CRM for about 10 months now. I have only discovered about 1/10th of what it can do. I will continue to learn along the way. Thank you for your help!
We connected with a sales representative from Jungo and signed up based largely on the reporting capabilities they promoted as a key feature of the CRM. We were assured there would be no issues creating the reports and that we could cancel and would be offered a refund if they could not be completed. We uploaded sample reports and SOPs/Processes the first week and spent an additional 6-8 weeks in the implementation phase, with no functional output on their part. After 2 months, we made the call to disengage and cancel our agreement given the lack of deliverables and pressure to sign off on the implementation phase so they could start the monthly billing (in addition to the $7,000 we paid to get going). We were escalated to their Director of Sales & Customer Success during this process who didnt listen and showed absolutely no ownership regarding their failures or initial commitments. He was more than unprofessional and disrespectful on the call and even hung up on us, as we sat in absolute bewilderment how someone in a leadership position could completely ignore our issues and take such a combative approach. Our efforts to escalate and be heard above him have been ignored and we were even billed twice since cancelling. I have no idea what their culture and company values are, but its clear they are in no way shape or form client focused. Furthermore, their billing of a product which wasnt signed off on calls their business practices in to question.
Jungo has been a game-changer for us! Our strategic account manager, Zak Kronik, has helped us integrate to JUNGO seamlessly from Surefire 3.0. Before, our team was working between our CRM, Excel, OneDrive, Encompass, etc… Now we just have to use JUNGO & Encompass! Our VIP Onboarding is not yet complete, but it has been very well done since Day 1. We are excited to see what JUNGO can do for our Team this year. So far so good!
McKenna was amazing with awesome customizations and guidance! Excellent customer service. I highly recommend Jungo. Ask for McKenna if you need any assistance with customizations or knowledgebase.
Man... Omar set me up straight!!!! Seriously, great support from him. Answered all my questions, and I know even helped me out of the scope of his department. Greatly appreciated. He really helped me settle my nerves about Salesforce CRM and Jungo.
Great Support Staff! April N. was great to work with. Very patient, nice, professional, and extremely helpful.Thanks April!
We have sent emails left voicemails and 99% of the time no one responds. At this point we have been with them 3 months and it’s still not setup. I even sent them an email telling them that I’m going to refuse billing and have my CC take the money I’ve paid back for lack of services. Still nothing, this company is so worthless they have their own employees leaving reviews to boost their reviews 😂🤣😂
Ian Moore and everyone that works at Jungo is so amazing! They go above and beyond to help you understand your CRM and teach you how to get the most use out of the platform. April - KPM Mortgage
Jungo is THE BEST!!!! and their Team is so responsive!
Just getting signed up with Jungo and have been very happy so far! Roy Lott in their IT support has been AMAZING! Very knowledgable and helpful in building this out!
Excellent technical support to keep things flowing! A robust CRM is the life blood of my business, I have deep trust with Jungo as my service partner.
Jungo is by FAR the best CRM for tracking and keeping in touch with your mortgage clients. All the power of Salesforce, custom tailored to meet the needs of a Loan Originator. We have had Jungo for 4 or 5 years and have never looked back. Thanks for everything you guys do!!
This is the best system for managing relationships in the mortgage space. im able to manage both online leads and referral/past client relationships very effectively and found the cost to be reasonable for a system this robust. For those expecting quicker response times from customer service, I imagine that would drive up the cost of the software. We accept that when we put in a ticket, there will be a lag time.
Ricky Hernandez is absolutely amazing!! Every single thing we need help with, he is there in a heartbeat. He is extremely knowledgeable. patient and kind. Would recommend him to everyone.
Weve been with Jungo since before they were Jungo...and they keep getting better. Support is outstanding and the salesforce platform gives you access to all the apps and add-ons we need to run our business.
As I am not able to give ZERO stars I am forced to give ONE star review. Which I feel is too generous. Rude and condescending service. The lady (again a generous interpretation) talked over me. I wonder how this company is still in business.
April and the Jungo team were amazing in helping me trouble shoot!! I am greatful to be back up and running with our CRM!!
We thoroughly enjoyed our implementation experience with Kelli and Veronica. They went out of their way to make sure all of our needs were met!
Jon-Michael help me set up SMS on my account. He was extremely knowledgeable and efficient.
Deidre was extremely helpful in converting my previous CRM database to Jungo! She did a great job! Thank you Diedre!!!
April was amazing. She was very patient with me and was extremely knowledgeable. I hope to work with her again in the future.
Seemed like a pretty awesome system. But then I had some questions are requested some information. crickets. If Im going to pay a company thousands of dollars, I would expect them to be very responsive. Not just send me a sign up sheet and enroll me into a friggin drip campaign. For shame ijungo, for shame. Treat your customers better or we will go to a free CRM or to lions desk, purple dot, velocify, or just save money and do the sales force and build out out own campaigns.
Great customer service from beginning to end! Highly recommend Jungo to anyone looking for a top-notch customer retention database!
Lauren G is an amazing support member! Took the time to help answer all my questions and was very thorough!
I worked with Lauren G and she made the transition to Jungo CRM super easy. Great follow up and a wonderful CRM.
April and Roy absolutely killed it today! They were a huge help in getting my Jungo account setup with exactly what I need.
Great Service a fantastic CRM for mortgage and real estate, great workflows and marketing content. If you are looking for a CRM Jungo would be a great choise
************************Update, since I wrote this review they have released me from my contract and have been very helpful. They have sincerely apologized for the lack of service, so I feel compelled to take down my previous review and reevaluate my position. I wish I could have had the service I received after I posted my initial review. I wish this company the best.
Can be hard to reach at times but everyone on support is very helpful and willing to go the extra mile.
Logan was amazing. She helped me get my outlook calendar sync to Jungo. She was quick and efficient.
Great CRM! Danny was very helpful in syncing our system.
Jungo offers unparalleled CRM solutions —and is an industry leader! Amazing products, wonderful support, and incredible ROI make this CRM a must!
We have been impressed with the functionality of Jungo and whenever anything comes up, Kelli Brenn is always available, helpful and urgent. Thank you.
Awesome software with amazing Customer Service! Cassandra has been a huge help and has been able to customize a process that has increased our productivity beyond anything we thought possible.
Once again....Amazing customer support with special thanks to Lauren G for quickly resolving my situation. Many thanks Lauren G.
April was great to work with, went the extra mile and helped resolve my issue to a timely matter.
We truly live in a world where business and technology have become inseparable. Now that may seem a bit cliche to some but the truth is if youve been in business for any amount of time you probably did not enter the business world when everything was so integrated. It is completely irrelevant if you have been in business for 20 years or 2 months….. If you want to catch up with your competition theres no better direction I can point to you than Zak Kronick and the Jungo Team. If youre searching for the right CRM+ software to help you and your team run away from your competition Sign up now! I went through this process previously with another company we worked with and I saw their inability to implement the software properly and I knew the answer was completely in the set-up. If you want Your Business running at levels unimaginable then the best way to implement this software without a doubt is the **VIP** OnBoarding with Zak Kronick as your Strategic account manager. Zak Kronick not only helps with every part of the process in set up but he will work with you personally to solve problems that you did not believe could be solved by any CRM. Do yourself a favor, do your customers a favor and sign-up today with Jungo and absolutely do not forget about the **VIP** OnBoarding with Zak Kronick!
Jungo is the best CRM ever. Customer Service and Support is TOPS!
They were incredibly helpful knowledgeable and responsive.
Jungo CRM support is the best Ive ever experienced. Thanks Jungo!
***beware of the lack of customer service***. There is no direct contact for support, only email and wait. When I did find a number to call I was put in a never ending loop. This does not work when you rely on the information in their system and cannot login. 1 star for customer service. (because I finally received an email back)
I dont know where to start. maybe when i was told i can cancel at anytime. now it has been a mission to get a hold of someone/or to cancel this. they workers are extremely rude and dont answer any questions. they just send me to someone else that tells me the same thing.
Communication is great. Everyone is on top of it. Really enjoy working with them
It is true that Jungo can do it all. A forward-thinking platform with above and beyond support to build a CRM that meets your companys needs.
Thank Johnny for all your help and support in the email automation and workflow. It helped so much!!! Excellent guidance.!!
Really liked working with April Nieblas from Jungo.
Mckenna G has been beyond helpful. I am so excited to take our CRM to the next level.
April is the best! She answered my questions and went above and beyond again...amazing customer service!
I love the software. Had an issue with getting an app up and running and Patrick stepped in personally and reached out and solved my problem. Great to work with.
Customer service is terrible. They take weeks to get back to you and often times dont have the knowledge needed to fix your problem. Do not recommend them if you want any sort of service provided with your program.
Setup is a little slow but Dan is helping and ik working to be patient with the undeliverable emails not going throug .Team is very nice.
April was great to stick with me to troubleshoot my account. I appreciate her assistance.
Danny Did A great Job! It makes my work more convenient and simple l! Thanks Danny
Best place I have ever worked. I have never seen so much care go into how the customer should be treated. They continue to focus on deliverables and customer experience.
This is an incredible tool, and always appreciate the extra help in understanding how things work, thanks Deidre
Terrible mortgage software solution, very confuse, you need to watch recording videos to use the software. Employees ASSUME you know how to use the software, no training. Do not waste your time and money.
Jungo is awesome! Great product and amazing support.
Had Jungo for many years never can get anyone on the phone. It gets worse every year.
Always a pleasure working with Jungo staff. Very attentive and helpful. Super friendly too.
Jon-Michael Nixon and the team are fantastic !
Pretty slow and difficult to set up CRM. there are much better options available!!! Also deceptive billing practices
Always very helpful. Danny is great.
Jungo is the best! Awesome team with lots of talent
Best company and BEST support staff, the team is a well oiled machine!
Jungo helps make us better.
Danny was the best!
Superb, very knowledgeable
Very helpful and great application
Total reviews rating 4.4
157 Reviews for Jungo 2024:
Review №1
2024-07-01 17:15:13Jungo is the single largest referral source I have. with 3200 past clients being able to reach out at any time has kept me over 60% of my business from past clients every year for over 15 years. HUGE shout out to Michael in tech support who solved a simple problem today in 2 minutes. Quick, Friendly....... always knowledgeable!!5 Stars isnt high enough.
Review №2
2024-06-07 17:35:03Lauren G. is an absolute gem—kind, knowledgeable, and incredibly helpful. From the moment we began working together, she demonstrated a genuine dedication to providing top-notch support.Lauren’s expertise is evident in every interaction. She effortlessly navigated the complexities of Jungo. We love Jugo because we are able to seamlessly connect with our clients as a team. Her patience and willingness to go the extra mile made the entire process smooth and stress-free.
Review №3
2024-06-17 18:35:14Veronica Calvert and Ashley Coulter from the Managed services team were absolutely amazing to work with. They were very professional, very quick to respond to emails/requests, and very pleasant to work with. I know my boss and I felt well taken care of by them and we are sad to see the service end but are grateful for all of their hard work.
Review №4
2024-05-23 18:49:48Veronica Calvert is an exceptional asset to Jungo!She acts with a sense of urgency and solution focused mind set. She has great communication skills and executes on the highest level of service. I dont know what I would do without her. Wish I could give higher than 5 stars!
Review №5
2024-06-21 12:53:49April was amazing to work with. She really helped teach me some of the ins and outs of the Jungo system and would always give follow up for the tickets we were working on together. Thank you so much for helping me setup my system to what I wanted and needed. You are amazing and I look forward to working with you again in the future; just not too soon ;)I just wanted to post an update regarding additional assistance I have had with my Jungo system.I had the pleasure of working with Lauren G at Jungo this past week to alter our birthday and loan anniversary marketing program and she was great. She took me step by step and explained things thoroughly, that now I can update OR create a new marketing program as needed. Thanks Lauren!
Review №6
2024-03-05 14:27:06Jungos customer service is unmatched! Anytime I need clarification or training on the system, I am given immediate feedback. Training from April is amazing! She is thorough and patient with technology-inclined folks like myself! If you need a CRM, this is the way to go!
Review №7
2024-03-01 04:50:10We are in the process of rolling out Salesforce Jungo and Act-On for our emails, and wanted to shout out that we have had the pleasure of working with Veronica Calvert as our implementation coordinator. I cant say enough great things about Veronica! She has been immensely helpful and infinitely patient. Learning a new software and trying to implement it to a whole company can be challenging, to say the least, but she has been there for us to answer questions and send us so many valuable training video resources to help our team navigate. She is helpful, kind, patient, and knowledgeable. I cannot say thank you enough for your guidance, Veronica! You are the best and we are excited to have this CRM to help our team grow!
Review №8
2024-06-12 21:48:50Jungo is a powerful program. The basic utilities are simple to use. If you want to take advantage of its full capabilities though, it makes its functionalities more practical and efficient to get a computer person handle it for.
Review №9
2024-01-25 22:40:05I received great service from April Nieblas at Jungo. Ive been happy with their support and platform so far. The support is where Jungo really shines! Tried some other CRMs and had to leave them because there wasnt any support. April Nieblas went above and beyond.
Review №10
2024-03-19 16:14:03Steph at Jungo did an exceptional job explaining the setup process and answering all of my questions. She is very knowledgeable and a great example of what true customer service looks like! Thank you, Steph! :)