John Muir HealthUCSF Health Berkeley Outpatient Center in Berkeley

Review №1

2024-06-19 17:12:11

Elena rocks!!!! There was a problem with my mammogram order:scheduling and she fixed in 10 mins by calling my provider and not giving up until it was fixed! She didnt give up and was determined to get me my appointment because I was there waiting!!! Amazing staff! The radiologist was outstanding! I think her name was Cheryl. Best experience ever. Elena CARES about her patients and there health! And the procedure was easy and painless. 10 stars ⭐️ amazing.

Review №2

2024-07-01 16:50:55

I scheduled an appointment with Dr. Ravindran in after waiting nearly three and a half months due to my complex medical history. Despite my appointment being at 4:00 PM, I was running about 10 minutes late and called the office to ensure my appointment wouldnt be canceled. They assured me it would be fine and confirmed I was on my way. I arrived at the office and checked in at exactly 4:13 PM. However, when the front desk checked with Dr. Ravindran, she refused to see me. I even requested very politely about my wait time for this appointment and my complex medical history. As a healthcare worker, I understand the frustration with consistently late or no-show patients, but this was my first time, and I had called in advance. This was an incredibly unempathetic and unreasonable service. I am very disappointed. I would have given a negative star for this provider if possible.On the contrary my husband sees Dr. Tracey Taylor in the same facility and has been her patient for nearly three years. I accompany him during his appointments so can admit that she is an amazing provider. She is on the top of everything to take care of her patients and also goes above and beyond when they need special devices or medication advocating for patients care with the insurance company.

Review №3

2024-05-02 20:36:22

I loved the staff, the mammogram technician, the fact that they informed me right away that all looked normal. also love the location, free parking and i can view the images on my chart whichis just awesome! i could not be happier

Review №4

2024-04-05 18:15:22

Easy parking and no validation or ticket requires. Great facility though there were delays due to back up in radiologyall reception staff were excellentThe x-ray tech was professional, warm and efficient.I would like to challenge the system that requires every single person to ask me if theres a chance that im pregnant -- i should be able to answer that question once to suffice -- esp since i am two years past lmp and even though the question comes up on the screen -- the reception staff didnt ask it of very elderly women who arrived after mealso - why is it appropriate for a pa to challenge my knowledge of my own weight?i wrote down my weight -- which was not relevant for this visit -- and he asked me to stand on a scale.i refused and he asked me twice - if i was sure about my weighti responded that unless he was an anesthesiologist or preparing me for surgery -- it wasnt relevantits not thoughtful or caring to treat female patients like they are ignorant of their own bodies

Review №5

2024-07-02 14:01:29

Dr. Ramon Ryan Garcia was my urgent care doctor. He didn’t show any concern and wanted to leave the room as soon as possible. He didn’t even check my symptoms, nor asked any questions, but to simply sent me home.

Review №6

2024-04-03 19:26:18

Everything was just fine. the receptionist was welcoming even though i was a few minutes late. the ultrasound technician was efficient and personable. and my results came quickly. everything was great!

Review №7

2024-02-02 22:32:01

I really like my doctor, but its been a struggle to get proper care at all with the hoops I need to jump through to communicate simple things to her. Whatever call center they use is often super rude, reps give me conflicting or flat out incorrect info, do not put in important requests for medication I need, or as of yesterday, blew me off and put me on hold for over 10 minutes and made zero notes nor attempts to call back.I get my doc is stretched thin with patients, but its gotten to the point where my care is really suffering. My doc promised to order me some blood labs over a month and a half ago, I can see notes made in MyChart but the lab work has yet to be ordered, and now I am going back and forth with multiple reps and my docs assistant. Its been two days, Ive now spoken to three reps, two help nurses, and my doctors assistant, and its still not resolved. Why is this so difficult? Ive provided them all with the date the appointment took place and where to find the notes the doctor left in the appointment summary, specifying what tests need to be ordered. Its very clear that the reps and the doctors assistant herself are barely skimming those notes based on their responses.I am very lucky that my health issues arent more serious, but the idea that my health care providers and office is this incompetent and keep dropping the ball like this time and time again is very worrying. If you have a serious issue and cannot afford to waste time, I cannot recommend this office at all.

Review №8

2024-05-22 20:12:53

I felt really well cared for. i needed a second mammogram and an ultrasound. thera scheduler got me right in . the nurse and radiologist couldnt have been any more efficient.

Review №9

2024-06-20 22:53:24

My partners appointment was at 3pm, we arrived at 2:30 as asked, and we waited over an hour to be seen for a first visit. 30 or more people went ahead before us with no communication from front desk or doctors and we never got to her appointment. She left work to make this appointment. Dr.woo’s schedule was extremely behind and we had to leave and reschedule for later in June. Pretty awful experience…

Review №10

2024-02-16 16:14:08

Making the appointment was easy. receptionists are friendly and efficient. kim, the ultrasound technician, explained what i saw on the screen, she has a wonderful, cheerful, calming demeanor. easygoing.a caveat that will make me have to choose a different outpatient center:the ramp to the roof top parking lot is extremely narrow and curvy - with structural pillars protruding into the downward part of the ramp. on my way down from the parking lot i scraped the door and rear side panel of our honda odyssey and am now looking at a costly repair.the ramp should be inspected daily and materials to pad the spots where patients scape their cars on a regular basis - as evident by the marks on walls and pillars.it happend to my husband a couple of years ago.the cost to repair and repaint was over $3,000 and he subsequently moved his care to sutter.after he damaged the van i saw the building manager to ask for changes to make the ramp safer. and while she agreed to pass on the message to the owners of the building, changes took more than a year and have not been sufficiently kept up. she also denied liability.street parking is almost non-existent around the john muir outpatient center during most of the day. i have to worry about car windows being broken, car theft, and being accosted on my way to the appointment. thats why the rooftop parking is so important to us.my hope is that john muir management will be more attentive and proactive about the danger of the ramp to patients cars, nerves, and wallets.