Presentation on Map Reviews Nearby

Jimmy Vasser Toyota Of Napa in Napa

4.6 (199) 466 Soscol Ave, Napa, CA 94559, United States

Location on the map

Napa, Napa County, California, US

Phone: +1 707-927-4466
Site: http://jimmyvassertoyota.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–7 PM
Sunday:11 AM–7 PM

Edit info

Total reviews rating 4.6

199 Reviews for Jimmy Vasser Toyota Of Napa 2024:

Review №1

2023-12-28 02:04:11

What a great experience from start to finish. Came in with low confidence on purchasing a truck but my guy Raymond welcomed us kindly and with no pressure to buy. He gave us all the info we requested with transparency. And we ended up closing the deal on a truck feeling very confident. Also he’s reached out weeks after the purchase to make sure we’re good. Definitely a place I would recommend to anyone in the market to purchase a vehicle.

Review №2

2024-04-20 01:32:54

Purchased a used 2017 Tacoma September 2022. This was my first big vehicle purchase. They took full advantage of my trust. I take responsibility at the end of the day. Lesson learned. Never trust your local dealership. Never trust a sales person. Even when you look them in the eye and shake hands on a deal/price. They are only thinking about themselves and will do EVERYTHING to insure they get max commission. They could care less about how hard you work to purchase a vehicle from them. Or your business in general. *Almost* the entire dealership has an entitled attitude. They only care about their pockets PERIOD.Truck was listed $36,999. Truck had peeling paint, worn front tires, and engine bay and underside was covered in dirt.This was obviously a trade in and the dealer did the absolute bare minimum to get it posted for sale. As you would imagine, I wanted all these issues fixed before buying the truck. Sales guys Mike and Chris gave me an ultimatum of either fix the paint or discount the price. I opted to have them “fix” the paint. Dealership also agreed to replace tires and fully detail the truck before purchasing. Things that should already be done, but here I am apparently asking for favors.Upon picking up my truck I found a pair of pliers under the hood slammed on top of my headlight, engine bay still covered in dirt and a sub par paint “repair” with obvious orange peel. I had a cooler in the bed when I dropped the truck off. Someone decided to put it in the back seat and drove my truck around town for “repairs” while the cooler slid back and forth scratching my vinyl seat. Stereo turned up all the way and empty fuel tank. Painters also misaligned my rear window so it wasn’t in the track properly.After expressing my frustration and dissatisfaction of service. Mike proceeded to tell me orange peel is normal on paint repairs, and I can’t expect perfection on a used truck. Basically treating me like I’m asking for the world and being a difficult customer. I got a genuine sense of anger and frustration coming from Mike while trying to explain to him this wasnt right and I wasn’t at all satisfied with my purchase. Is that how you treat customers/people that pay your bills?During the paperwork they tried to sell me on $10,000 of extra non sense on this used truck. I declined everything multiple times, but Mike kept lowering the price of the 3 year warranty. From $5,500 all the way down to $2,200. Finally I broke after the pressure and took the warranty.All of these numbers were listed on what they called a “breakdown sheet” which is basically just a piece of printer paper with made up numbers. Long story short, Mike actually charged me $3,949 for the warranty, snuck a $1,250 Tire and wheel warranty to cover the used tires the dealership agreed to “replace for me” as well as a $300 Theft prevention charge? I only found this out after the fact because the numbers weren’t adding up. I was so confused how $5,000 of my down payment seemed unaccounted for.I finally decided to plug the usb version contract into my laptop at home then I saw the true intentions of these sales guys. I was treated like a fool. And I guess I have to accept that I am a fool for trusting these guys with my hard earned money. I was able to recoup about $4,000 of the $6,000 by canceling these falsified and overpriced warranty’s I didn’t want. Yes I did sign the paperwork, but the paperwork contract didn’t display the cost of these warranty’s. I didn’t think I’d be charged double what we agreed on for the warranty price. Or get charged for tires they agreed to replace. Even the paint “repair” has failed. Shady non transparent dealership that plots on peoples trust.After all this stress, I was told theGeneral manager was notified and they would help me out with my 80k service to make it right. However, I don’t trust these guys with my truck and this was just another verbal promise. I’m sure if I did try to take them up on that service, they would probably treat me like I am crazy and claim they never said that. BUYERS BEWARE!

Review №3

2024-04-06 16:05:33

Thanks to Anthony in sales & Elliot in finance for making the car purchasing process smooth!We came in initially to test drive the Corolla SE. Anthony worked with us to get a great deal on the car and wasnt pushy at all. It did take awhile for us to meet with finance to do the rest of the paperwork since it was only Elliot on site that morning, but once we met with him, the process was simple and he didnt try to push any extra items on us.I think my favorite part was that a doggie greeted us when we arrived thanks and wed definitely come back again in the future.

Review №4

2024-05-10 17:21:44

I recently had the pleasure of purchasing a 2024 Toyota Corolla Hybrid from Jimmy Vasser Toyota of Napa, and I must say, it has been an absolute delight from start to finish. From the moment I stepped into the dealership, I was greeted with warmth and professionalism, and my experience only got better from there.Tyler Caruso, my salesperson, deserves special recognition for his exceptional service. Not only was he incredibly knowledgeable about the features and benefits of the Toyota Corolla Hybrid, but he also took the time to understand my needs and preferences. Tyler patiently answered all of my questions, addressing any concerns I had with ease and expertise. His friendly demeanor and genuine passion for the product made the entire purchasing process a breeze.The team at Jimmy Vasser Toyota of Napa ensured that my purchasing experience was smooth and hassle-free from start to finish. Their dedication to customer satisfaction is truly commendable, and I am grateful for their commitment to excellence.

Review №5

2024-03-11 04:56:16

One of the greatest experiences we’ve had purchasing a new vehicle. They went above and beyond to make sure we were happy with all aspects of our purchase. Tyler Caruso the salesman who helped us did such a great job making sure we got everything we needed and wanted. We will definitely recommend this dealer to friends and family!

Review №6

2024-06-15 04:21:22

I recently purchased a car from Jimmy Vasser Toyota of Napa, and I had the pleasure of working with Tyler. He was incredibly nice, attentive, and made the entire process smooth and enjoyable. Tyler went above and beyond to ensure I got a great deal on my car, and his professionalism and friendly demeanor were much appreciated. I highly recommend Tyler to anyone looking to buy a car—he’s the best!Thank you, Tyler, for your excellent service!

Review №7

2024-05-19 16:30:30

Guys definitely can work with IT people! I looked for new Camry and Tyler provided full information rapidly, answered all my questions, didnt pressed me about necessary deposit or being in the dealership in person before the purchasing. He sent me the proposal and everything I need on my e-mail. Tyler even suggested to pay for my taxi expenses. Pleasant experience, I strongly recommend!

Review №8

2024-05-20 18:58:28

I have bought 2 more vehicles from Chris E. at Jimmy Vasser Toyota in Napa and I have had very pleasant experiences. He even helped me trade in my old vehicle and got me the best price for it. I am extremely happy with my two new Toyotas and my time spent at Jimmy Vasser. I will be sending all of my friends & family to this dealership.Thank you again Chris! You treat me like a VIP customer every time & I am truly grateful for all your help & customer service.

Review №9

2024-05-14 22:37:37

Tyler Caruso was the best associate I could have asked for when it came to purchasing my new car. This was my first time purchasing a new vehicle and he made the process as seamless as possible! He was extremely transparent, quick, and knowledgable. I gave him a budget - he showed me my options, and I was in and out in 2 hours. I have already recommended Tyler to all of my friends and family.

Review №10

2024-05-05 20:02:50

This was my first time buying a new car and the folks at Jimmy Vasser could not have made the entire process any easier. Joey from sales was very responsive and helpful from the moment I found the car I was interested in. He worked with me to get me what I wanted and was extremely pleasant in person. The staff that I worked with presented me with all the options/warranties but did not push me to buy anything then and there. In short, no bait and switch tactics here!This is not the Toyota dealership in my immediate vicinity but Ill definitely keep Jimmy Vasser Toyota mind whenever I purchase my next Toyota.

Review №11

2024-03-20 18:21:37

I recently had my first child and was looking for a family focused vehicle! Had nothing specific in mind and showed up to the dealership just to browse. Chris E. helped me and my husband find a perfect fit for us. He kept us in our price range and size needs, and helped evaluate my trade in. Chris was extremely welcoming and professional with his assistance.All and all, it was a smooth and speedy process. Got to drive away happy and enjoy the rest of my day with my family!Thank you Jimmy Vasser Toyota!

Review №12

2024-04-04 06:40:37

I had a great experience with Anthony from Napa Toyota. Anthony really took his time to help us out and help me find the car I really wanted. We searched and was able to find one which he had transferred to his dealership. No one was pushy and there were no games, very easy process. It was such a smooth process and everyone was so kind. Were coming back for our other car needs. Thank you again for everything!

Review №13

2024-06-03 14:21:38

I had a wonderful experience working with Martin when purchasing my new car! Him and his Manager Kyle made my purchase quick and painless. I would definitely recommend them if you are interested in a buying a vehicle!

Review №14

2024-06-16 00:12:24

We had a great experience purchasing our 2024 Toyota Sienna Platinum from this dealership with salesman Joey C. and Finance lead Mariano. They were transparent in explaining everything and getting us to a price and value we were willing to pay. Toyota Sienna’s in the specific color and trim you want are hard to come by these days so we were thankful to get both the color and trim that we wanted on the lot. Thank you Joey and Mariano!

Review №15

2024-05-09 18:51:22

The team of Tyler Caruso and Kyle ONeal at this dealership is unbeatable, and are the reason my wife and I keep coming back.We have found we can trust these two to find the best vehicle to meet our needs; then to put together a deal which exceeds our expectations. Tylers interest in his customer, and his ability to make buying a car fun are strong reasons to ask for him if you visit this dealership.

Review №16

2024-02-18 02:34:11

This was an excellent experience. Tyler was very helpful. The first day we came in he took an hour or more. Discussing our needs showing us everything from high end to more basic options. He kept in touch by email (my preference) and when we were ready to purchase, he was able to answer my dozens of questions and get us the car we wanted more than a week earlier than promised! This is our second car purchased at Jimmy Vasser, and we will be sharing our positive experience with all! Thanks to Tyler Gual and Mariano and the salesmen who kept us entertained while we waited to sign!

Review №17

2024-06-02 00:22:28

I recently purchased a new Corolla. Tyler Caruso was the best salesperson I have encountered. He made sure I knew all the options etc. that were available to me so that I made the right choice.Tyler was personalble, caring and honest.He is always availble to help with any question I may have. It was a true pleasure to work with him.Janice Martin

Review №18

2024-02-23 02:51:26

I worked with Will Cress, who was very friendly and upfront about all the details involved in getting my Toyota RAV4 Hybrid. He stayed in constant communication with me while my car was on its way to the dealership. When I went in to purchase it, he was helpful in showing me how to operate all the functions of my new Toyota. He also made the time go by with good conversation while waiting for my paperwork. I never felt pressured to sign up for anything I didnt want. Overall a great experience.

Review №19

2024-06-30 01:24:41

This dealership has no respect for its customers and the underhanded approach the management took regarding a purchase of the car was unbelievable. The manager did not seem to care about anything that was going on. I would not even waste your time at this dealership or its management. Go somewhere else.

Review №20

2023-11-15 23:40:53

On Monday 11/13, I found the truck I wanted. Contacted Chris and made arrangements to come in on Tuesday 11/14. Bought the truck and was in and out in a small amount of time. Best Customer Service I have ever experienced. Thanks again Chris and Elliott. I love my Tacoma.

Review №21

2022-10-12 03:56:17

Just got my New Lunar Rock off-road Taco Today. Its been a pleasure working with Chris and Anthony (and another salesman who helped me with all the documents). They are been very communicative through the entire purchase, kept their promise in the vehicle reservation, and ensured a 100% smooth transaction for me. Its a bit far from where I live but the experience was well worth it for me.Would recommend this dealership to my friends who is also interested in getting Toyota vehicles in the future. Excellent service.

Review №22

2024-02-19 22:27:09

5 plus stars! Tyler was awesome to work with, super efficient, even came in on his day off to close the sale for me. He is a true professional and highly recommend working with Tyler on your next car purchase. Rich Villanueva, Finance manager, made the financing process and signing super easy, took the time to be sure I understood everything. Highly recommend Jimmy Vasser Toyota !

Review №23

2024-04-14 18:20:13

This was my first time buying a car in U.S. and definitely it was the best choice to visit Jimmy Vasser. Im very glad of meeting Joey (Joseph Carretta). He was absolutely helpful at every moment, and he make sure I was truly happy with the all experience and the car I got.

Review №24

2024-06-11 01:11:35

Anthony and his Team at Jimmy Vasser Toyota were great to work with. No markup, they held the car for me (I live several hours away and it took me a few days to finally get up there), and most importantly great communication.

Review №25

2024-03-23 22:21:23

Chris Ettell was very professional and very prompt in all communications with me. It is very important to me to receive responses to my emails and texts in a timely manner. He was able to navigate the purchase of my 4-Runner TDR Pro to my complete satisfaction. Mariano Aguilar was also top notch in finishing the financial part of closing the deal The experience at Jimmy Vasser Toyota of Napa was one of the best car buying experiences I have had.

Review №26

2023-04-14 02:38:51

LOVE, LOVE, LOVE!!! These guys were amazing. Anthony and the whole team at Vasser Toyota were so helpful and they made the whole experience fast and smooth. My daughter was super happy with her first car.Highly recommend Vasser Toyota

Review №27

2023-05-17 06:10:36

Jiminie Childers was more than helpful and is an honest guy. He helped get me a good deal on my 2023 Prius. He was also available after hours for any questions I had about my brand new Prius. I’m a Happy customer.

Review №28

2024-04-28 18:48:33

Tyler Caruso was super helpful and patient through my entire car buying process. He made sure to answer all my questions ans was very easy going. Highly recommend working with him!

Review №29

2024-03-18 18:36:35

Will and Marco and the finance department were great, no hassle to buy, stress free! they are willing to give you a great deal on your purchase thats why I drove 100+ miles to get my car from them. THANKS GUYS

Review №30

2023-04-19 15:28:32

What a great car buying experience! I was in the market for a prius and was referred to Jimmy Vasser toyota buy a family friend. From the moment I walked in, the staff was helpful without any hard sales tactics you might expect from a dealership. All my questions were answered, and I ended up purchasing a 2022 low mileage certified pruus limited. I feel like I got a great deal on a good car. Compared to other toyota dealerships in my area, this prius was a great value, and the customer service was top notch. Once I sat down with the finance person (Mariano), there werent any unnecessary dealer add ons or up charges. The price I was quoted is what I paid. The next time in the market for a car, Jimmy Vasser toyota will be my first stop.

Review №31

2023-12-19 13:55:32

Jiminie was great! He was patient and professional with my back and forth on selecting a vehicle. He was then helpful and patient with coming to an acceptable deal. He continued to set up appointments for some work agreed to at closing. Elliot in Financing made the process seamless and fast. I wasn’t expecting much after my experience at another Toyota Dealership just the week prior. I went to see them after a phone call from them more or less to see what they had to say. But after some time and several options to choose from I felt comfortable getting into a new vehicle and soon knew it was going to be a reality.

Review №32

2024-01-30 02:26:42

AMAZING SERVICE & PROFESSIONALISM!!Anthony R and the Jimmy Vasser Toyota team were absolutely spectacular throughout the buying process for my son & I.No pressure sales tactics!!Thank You Anthony R and Jimmy Vasser Toyota team for one of the BEST buying experiences; I have ever been a part of!!

Review №33

2024-06-24 03:22:15

Tyler was great as was the whole experience all the way through the normally terrible signing process with Mariano. Definitely would recommend this dealer

Review №34

2024-02-25 20:51:38

It was a true pleasure to have meet Cris and have him help me with my vehicle. We had some great conversation and had a lot in common. He and everyone one at Jimmy Vasser Toyota is why I keep coming back.

Review №35

2024-03-22 23:44:10

ANTHONY was incredible. I live in Santa Rosa and called the local dealer for a new specific car. They didnt have any and couldnt be bothered. Same thing at the next closest dealer. Then I called Anthony at Jimmy Vassers and together we found a car and worked a deal. GREAT JOB and thanks.

Review №36

2024-01-23 04:12:39

Super knowledgeable, super friendly, fast service, what an amazing staff! Did everything to locate the car I wanted and brought it in from another location! Thank you for your business and amazing customer service. Purchased two cars in the family and it was worth every penny thanks to them!

Review №37

2024-03-03 03:27:43

Tyler C was personable, knowledgeable and awesome to work with when buying my first car. I looked around a lot of dealerships before coming to Jimmy Vasser, and the service there is unmatched!

Review №38

2023-07-15 19:35:43

Anthony assist and update us from the start, as well as Kyle... They really help us to get a good deal! First time we enjoyed talking to their finance manager Mariano! Awesome people! Thanks!

Review №39

2024-06-15 18:01:56

I dealt with Will and he was awesome! So helpful, friendly, and professional. I love my Pilot! Thank you again Will!!

Review №40

2024-01-23 01:48:12

My whole experience with Jimmy Vasser has been nothing short of excellent. Super fair in pricing and concierge service. The 5 stars goes to Joey Carretta who went above and beyond to help me with my lease.

Review №41

2024-01-19 20:14:18

EDIT: I put back to four stars (from 2) as they reached out to me and made the situation right. I appreciate a business that is able to admit their faults and make a customer feel appreciated.While the deal on the used car I bought was great, I don’t think I’ll ever go back again. They have ZERO ability to follow up on issues whatsoever. I had to follow up myself for over a month just to get the vehicle intake and service information they had performed before putting it out on the lot. Then, when I didn’t receive plates for the car after 6 weeks, I called and they blew me off saying it could take 90 days. So a couple weeks later I called the DMV, and they had no record of plates being requested. They had sold me a car with one plate, of course I needed plates. Called them to explain the situation, the sales guy on the phone says that the person to talk to would be in at 11 and would follow up. Come 4pm, no follow up. Finally got an email to contact their DMV person, come to find up they didn’t submit the paperwork because they didn’t know it needed plates. The service paperwork noted a missing front plate…so that’s wrong. Anyways, love the car, hate how they drop you like a hot potato the second you’re off the lot. I tried to provide feedback to one sales person over the phone and was brushed off yet again. Had a way better experience at Toyota Concord and Vallejo, so I recommend going there.

Review №42

2019-05-25 23:45:27

Drove in from about 40 mins because they had the exact car I wanted in stock. I was expecting a classic car dealership experience but it was like going into CarMax. This place is a hidden gem tucked away in the North Bay. Mike M. helped me from the Internet Department and he was very friendly and knowledgeable. Ive been to car dealerships where it felt like they were all looking down on you. Not here, they had my car prepped and ready for me to test as soon as we got here and not once did I get bad vibes from any of the staff. Need a new or used car? This is definitely worth the drive.

Review №43

2024-01-12 05:37:40

Mario and his mechanics really looked after us today. We experienced unexpected car trouble while passing through Napa and they got us in right away and had us back on the road same day. Excellent service!

Review №44

2023-11-22 00:31:05

Quentin was absolutely fantastic, and both he and his Sales Manager Kyle took incredible care of my family and I. This is the 3rd vehicle that I have leased from Jimmy Vasser Toyota and I highly recommend that anyone in the market for a vehicle work with them.Their professionalism is world class and they got me into exactly the vehicle I was looking for AND respected both my budget and my time through the entire process. Go see these guys!

Review №45

2024-05-16 01:59:23

Anthony made my car buying experience a breeze! Friendly staff and relaxing atmosphere! Ask for anthony you wont be disappointed!

Review №46

2024-03-19 22:09:14

I initially purchased a used vehicle from Jimmy Vasser Toyota, not aware that it would require a pretty big repair after just a week of ownership. I am happy to say that Mike, the service manager, helped me out and got the vehicle repaired for me.

Review №47

2024-04-23 14:18:46

Terrible dealership. They marked up cars like $5k-$8k around 2022 when inventory was an issue. I was dumb and overpaid. Do not purchase a vehicle from these scam artists.

Review №48

2021-01-26 19:58:49

Kyle was a joy to work with, feel we got a fair price, and they went out of their way to get only what I wanted on the only vehicle we wanted. Nothing more and nothing less. Was worth the drive (140 miles one way) to work with this group!

Review №49

2024-05-04 01:57:06

Will was an awesome no pressure guy. on top of that i really enjoyed just visiting with him while i did my test drive.

Review №50

2023-11-06 20:16:50

JVT was very easy to work with. I do not live in the area so we had to coordinate a bit remotely. Tyler was up front about pricing and held the car for me for a few days without a deposit. They work directly with my CU so we had financing lined up before I arrived. Coffee and restrooms were offered on arrival. My Sales Rep Tyler was there quickly to show me the car and test drive. Car was fueled up and ready for my 400 mile drive. Finance was easy and Elliott was informative.

Review №51

2023-10-09 00:15:22

I went in to see what my trade in value for my RAV4 would be and I ended up meeting with Chris Ettell who helped me for a few days with the selling and purchasing of my new Tacoma. Really great guy and easy to talk to! I was nervous at first because I was not ready to endure a sales guy putting the pressure on but I felt really comfortable and chatting with Chris and him helping me the whole time. A huge thanks to Chris and the team at Jimmy Vasser Toyota in Napa!

Review №52

2023-11-09 21:37:53

Joseph Carretta is a very nice car salesman for providing great customer service experience professionally. He was very honest and straightforward with me. I feel very lucky to find one from this Jimmy Vasser Toyota dealership of Napa. I would love to buy it from him again in the future.

Review №53

2018-06-25 08:25:27

Great place to buy a car... Im a first time buyer and they made me feel very welcomed. Not rushed at all.They gave me plenty of time to make up my mind. Lawrence & George are the two sales personnel who helped & both were very Hands-On, attentive and genuinely down to earth. Some places make you feel rushed or pressured.. I didnt get that feeling at all here.. I look forward to doing future business with them. Just stop by I promise you wont be disappointed

Review №54

2023-12-17 02:23:26

Quentin was awesome to work with, he really was in my corner... The manger wouldnt budge on the price 😐, so a little unhappy about that. Still got the truck😁tho.... Quentin was awesome to even pointout that the tire pressure valves needed to.be replaced.

Review №55

2023-08-09 03:08:33

Amazing service! I have come to this dealership to buy my newest car and came right to Anthony Rangel who does nothing but the best for you. I had previously bought a Corolla from him in 2020 and have been in the market to upgrade and I knew this was the place to go back to. He makes the process of buying a car so easy, he’s very friendly and knowledgeable about everything you ask making him the one to go to when you want a great experience. Buying a car is something people typically dread doing just because of the process and how long it takes but I just went this past weekend and I was in and out in 2 hours or less. Anthony made sure I got a great deal and helped negotiate a deal that worked for me. If you come visit this dealership, make sure he’s the one you go to!

Review №56

2024-05-15 00:36:32

Tyler, the sales rep at Vessor Toyota, was very insightful and answered all my questions pertaining to the purchase of my vehicle to the best of his knowledge.

Review №57

2023-08-18 03:35:10

I had such a great experience buying my first car with Joey! He was really helpful and never pushy. When the car I was on the waitlist for arrived, I realized I didn’t love it and Joey helped me find a comparable replacement for a great price and I got to drive off in something I liked even more. He made sure to get me set up on the Toyota app and all the electronic aspects before I left.Best experience I could’ve asked for :)

Review №58

2024-03-31 01:15:16

Joe Carretta was great in communications and letting me know what he can offer for me. Rich provided the finishing touches. Appreciate both of these gentlemen.

Review №59

2024-02-13 02:46:05

Quentin did a great job from start to finish on my purchase of a new truck .. never called to pressure me and explained everything in detail

Review №60

2023-07-09 18:57:08

We have been shopping for a car for over two years, and I have to say most, if not all of the car dealerships, were really good to us. It made it hard for us not to make the purchase earlier. But Jimmy Vasser Toyota was so easy to work with. Martin Mendoza answered the phone at the right time with the right manner. He was so thorough and not pushy. I highly recommend working with Martin at Jimmy Vasser Toyota.

Review №61

2023-11-11 17:41:08

Scheduled a service appointment for a Saturday 3 weeks in advance because that is the only day I can take off work. I got there at 9am and there are 10 people waiting to drop off their vehicle with only 1 person checking them in. Each person takes 15 minutes to check in, so Im looking at a 2.5 hour wait JUST TO DROP OFF THE CAR FOR SERVICE. Meanwhile there are apparently dozens of other employees milling around, chatting and doing everything EXCEPT helping customers. Dont waste your time here. At least at Vallejo Toyota they actually acknowledge you when you come in....

Review №62

2023-10-16 03:27:54

I want to thank my salesman, Joseph Carretta for all his help. As always, a great experience. I have been a customer at Jimmy Vasser for many years and have had great service in both sales department & service department. This is why I keep coming back. Very happy with my new Corolla.

Review №63

2024-02-16 16:29:37

This was the best experience buying a Truck I have ever had! Tyler you are Awesome! Thankyou for this great Tundra!

Review №64

2023-02-02 19:13:41

This review is a little late, but better late than never! I purchased a 2022 Toyota Prius in late December and I am LOVING my new car! Kyle was the sales associate who helped me and he gave me the BEST experience I could have imagined. I was a little nervous going by myself so I brought my partner with me to the dealership. Kyle treated my partner and I with kindness, respect, and patience. He was very easy going, communicative, and answered all of our questions. He had wonderful energy and was such a delight to talk to. There were even a few moments when we got distracted from the fun conversations we were having! This was my 1st car buying experience and Kyle went above and beyond. He made this experience stress free and I would highly recommend requesting Kyle for any car purchasing needs. Thank you again Kyle!

Review №65

2021-12-08 00:12:28

I came in looking to buy a car and had Anthony help me. He was really sweet and polite and answered all my questions and gave a good deal. He gave good car options for my budget and was overall a nice person. Would definitely tell friends to go there.

Review №66

2024-01-20 21:42:16

I just purchased my second car from Jimmy Vassar. It was a very comfortable, non-pressure situation and I worked with Joey. Highly recommend him.

Review №67

2023-12-02 04:45:58

Awful service, and extremely disappointed. It was my first time coming here because I had concerns with my Lexus. I ended up getting maintenance and informed them about my specific concern. When they finished, they didnt even address my initial concern; instead, they thought it was something else. I pointed out the issue, and they didnt even know what it was. They then told me it would cost an additional $210, on top of the $200 I had just spent, to have someone specifically look into that issue. What was the point of bringing my car here if I only ended up getting an oil change?Wont come back in the future.

Review №68

2020-01-10 18:52:31

I walked into the dealership having done a lot of research specifically on the 2020 Corolla Hybrid. Will was amazing in sharing more details about the features of the car, how it compared to other car models, and letting me get a feel for how the car drove. Im thrilled with my purchase and definitely will be coming back in the near future for a weekend car purchase : )

Review №69

2020-05-26 18:31:23

Kyle helped us with our purchase of 2020 Rav 4 and he did an excellent job educating us about the vehicle, good communication by email, and during the purchase process. We highly recommend him !

Review №70

2019-08-11 23:45:42

You know how you go into buy a car and you want to get the best deal ever, well lets be real everybody needs to make money Im a real person from the real world. With that said because everyone focuses on price I had a great experience. I had a proper trade in and a trade in that I just needed to get rid of so thats a total of 2 trade ins.i worked with Laurence for my sales guy I know I put him in a situation with that second trade in but he took it like a trooper. After much discussion about a Edmund price and a good hearty laugh after I realized my mistake I decided to go to napa even though Toyota Vallejo was closer and I had bought my trade in from there new and had a good experience there. After getting my ducks in a row I worked with jill from finance. I knew there were the typical upsells in there but the electricity was out at the Toyota dealership so we went to the Chevy dealership owned by the same franchise. So after the negotiation I decided to go with an extended warranty addition. I wont mention the extras put in as everyone needs the bread and butter but you can YouTube or reddit it to find out like I did. But I hinted I knew what was up and everything went a little smoother. But other than that great experience especially considering we did the deal at another location. It was great seeing coworkers genuinely getting along.

Review №71

2023-09-01 04:59:57

We had a great experience buying our new snazzy RAV4! Our salesman, Jiminie, was very professional, knowledgeable and a pleasure to work with. He was successful in getting us the deal we wanted! We highly recommend Jiminie and everyone we encountered at Jimmy Vasser Toyota!

Review №72

2023-02-05 00:56:16

Best car buying process weve ever had! Tony, Kyle, and Elliot were fantastic. The service was amazing. We never felt pressured and they were so helpful and kind. Everything went super fast and was a stress free experience. Totally 100% recommend!

Review №73

2022-10-30 06:20:33

We just purchased a 4Runner and couldn’t be happier with our experience! Our Salesperson, Will Cress, made the transaction seamless. His communication, honesty and knowledge were top notch! Given the fact that we’re from out of town and agreed upon a price via email, Will personally washed/prepped the truck for our early arrival. Buying process was simple and easy. We will definitely be repeat customers in the future!

Review №74

2023-09-02 21:00:31

Just bought another car at Jimmy Vasser Toyota where weve been customers for 25 years. Chris Ettell did a great job for us along with Tyler and the entire staff. We appreciate their knowledge, friendliness, and patience (we always have LOTS of questions). Thanks to all!

Review №75

2023-10-12 18:18:19

I bought a new Tundra here last week and it was the best car buying experience Ive had. No pushy sales people, the staff is knowledgable and friendly. Try to work with Jiminie Childers if you can, hes a good dude. Well be back for our next car for sure.

Review №76

2023-10-04 21:16:58

We had a great experience buying our new Rav4 at Jimmy Vasser Toyota. Tyler Gaul found the the exact Rav4 Hybrid we were looking for at another dealer which greatly expedited getting us into our new car. Everyone we meet at the dealership was friendly and helpful. Once the Rav4 was there prepped and ready to go, Anthony Rangel helped with getting everything setup on the car. He explained all the different functions and settings and made sure all was good before I drove away.I would highly recommend Jimmy Vasser Toyota if you are looking for a car.

Review №77

2024-03-03 05:58:26

Tyler was knowledgeable and helpful and a pleasure to work with. I was able to confidently purchase the car I wanted.

Review №78

2023-08-05 21:50:26

The service department has always been great. Super friendly and never feels like they are trying to gouge you. There might be cheaper places in town, but I love the reliability and fact they never try to hard sell you. It seems like the team always goes out of their way to ensure they try to give you the best deal possible.

Review №79

2023-09-24 23:24:30

I just bought a new car here and worked with Anthony. He was very nice and did not push me whatsoever to make any decisions and did his best to give me a good deal. I highly recommend him if you decide to go here to get your next car!

Review №80

2023-06-02 05:41:59

Tyler was the salesman who helped me out while I was there, it was the most amazing day ever! Everyone who help made sure I new everything I need to and was super generous. Made my experience buy my first car super easy!

Review №81

2023-08-21 21:19:06

If I could give this dealership 0 stars I would.I highly recommend taking your business elsewhere. I repeat, I HIGHLY recommend taking your business elsewhere. Dont let the friendly demeanor fool you when you step foot onto this dealership. This is one of the most unprofessional dealerships I have ever encountered. As soon as a problem pertaining to any car on the lot is brought to the manager Jasons attention, he will get very defensive with you and tell you his hands are tied or that hes already losing money by selling you a car so deal with the faulty car. Additionally, if you are buying a car that happens to not be a Chevrolet, they will have little information pertaining to the car and refuse to look into obtaining more information without it being a fight. If you want honest customer service I would advise you to go anywhere else because if you choose to believe the things the sales reps say and it bites you in the butt, they will do nothing to help solve the situation and instead will get defensive and push blame on the customer, stating it is not their job to disclose information to you.If you choose to still do business here... good luck and make sure you read everything with a fine tooth comb because Rich in financing will try to paraphrase everything and leave out important information that should be given to the buyer.Beware because once you complete the deal, dont waste your time trying to contact anyone. If you are lucky to get an answer or a call back, they will spend the entire phone call disregarding what you have to say only to prove they are right and you are wrong.

Review №82

2023-06-14 19:13:11

Tyler Gaul made my purchase of a Toyota Tacoma so seamless and easy! He was a delight to chat with, super helpful and informative, patient, and not pushy at all. The entire Jimmy Vasser staff was professional and friendly. Highly recommend!

Review №83

2023-11-22 23:12:02

I truly enjoyed my experience with purchasing my new car. Thank you Martin for you patience, honestly and amazing attitude. Definitely recommend!

Review №84

2023-07-12 04:11:42

Tyler Gaul was the best salesman I’ve ever had the pleasure of meeting. Super chill dude, he made sure I could take a 6 hour train ride and drive off in the truck of my dreams. Much appreciated

Review №85

2022-02-27 18:26:29

Another fantastic purchasing experience at Jimmy Vasser Toyota. We recently purchased our second vehicle in 10 years from this great local dealership. A big shout out to Lucas and Kyle for making us feel so informed, welcomed, and appreciated. Zero pressure experience and overall much easier (and more fun) than I expected! Even though new cars are in short supply, Kyle did a great job of keeping us informed, periodically checking in with us, and getting us into the dealership with a laidback but informative approach. Signing paperwork with Rich was equally as smooth and easy. We received a fantastic offer on our trade-in as well. Above what we though they would offer us. Shop local and trust the sales team at Jimmy Vasser!

Review №86

2023-03-01 00:37:31

Anthony in the service department was my saving Grace today. He not only help me get checked in for a service today but fix a previous issue with my last service from another dealership. He was attentive and professional. He made the entire experience simple and easy. He appreciated my time, and I appreciate him for it. 10/10 for Anthony. Thank you

Review №87

2022-12-18 13:25:56

Best dealer experience Ive had - went with my son to help him buy a truck - they had the model he wanted for a fair price and held it for him for a few days. Truck was ready to test drive when we arrived and the sales process couldnt have been better!Dealership is modern, clean and everyone is super friendly. Highly recommend them if you are shopping for a Toyota.

Review №88

2022-09-11 16:22:27

These guys were excellent. From the moment we walked in, Chris E. was professional and extremely helpful. We gave him what we could afford, and he worked so hard to find us the perfect car. Elliott in financing was fantastic as well! Usually the most stressful part of buying a car was beyond relaxing. Great place, will definitely consider this place for future purchases!

Review №89

2023-09-06 18:28:03

Customer Service appreciation post for Juan Zepeda. Juan was very helpful throughout my repair of my Prius. Pleasure to work with and he followed up with me and my husband as to the status of our vehicle. ....What really impressed me was when a very difficult and rude customer in line in front of me was treated by Juan with complete respect, politeness and patience. I dont think many people would have been as professional as Juan was with this person. Props to Juans courtesy and grace handling such a horrible and outrageous customer.

Review №90

2020-01-13 21:27:01

If your looking to get into a new or used vehicle or truck I recommend Jimmy Vasser Toyota.I went in with ok credit had a set price limit what I was hoping for. I spoke with Mike trujillo he helped me reach that goal. Not only that gave me a better deal then I expected.extremely helpfull and very nice staff. Very very pleased and happy with my toyota tundra. Thank you again Jimmy Vasser Toyota.

Review №91

2023-06-14 21:49:34

I don’t normally give reviews, but this time I feel the need to give a review. I have been buying cars trucks and SUV’s from Jimmy Vasser Chevrolet for more than 10 years now and the one person I’ve come to rely on Is Lucas Wurz, he goes out of his way to make sure I am satisfied and treated with respect. Lucas always get me the best deals on buying a new car and he give me great deals on my trade in’s. He also treats all customers like family, he is honest and trustworthy and he will go out of his way to make sure your buying experience is a great one. I have never had a dealership treat me as well as at Jimmy Vasser and the main reason, because of Lucas Wurz who is the General Manager of not only Jimmy Vasser Toyota but also Jimmy Vasser Chevrolet. You won’t find a better dealership than Jimmy Vasser and that’s all because of Lucas Wurz and his team of experts. If you’re looking for a New or Used car then look no further then Jimmy Vasser and ask for Lucas Wurz you won’t be disappointed whatsoever. Thank you Lucas for all of your help and for being the best General Manager ever!!!!!!!

Review №92

2023-09-02 20:20:54

WOW! What a great experience I had buying my brand new Rav 4 from Joey! A very seamless and effortless process, plus he got me the deal I wanted with no hassle! 10/10 recommend Jimmy Vasser toyota for all your car needs!

Review №93

2023-10-02 20:42:28

Jimmy Vasser Toyota is the best! They are knowledgeable, courteous and professional, and Lucas and Will Cress gave me excellent service. And I just love my 2023 Toyota 4Runner!

Review №94

2023-08-19 04:13:11

I had an amazing experience today purchasing a new car at Jimmy Vasser Toyota in Napa. The salesman Joseph Carretta was outstanding as well as the Finance Manager Elliot Mamauag . They were completely professional and there was no pressure! I highly recommend this dealership !

Review №95

2024-01-07 22:10:00

Class act from start to finish. Joseph and Elliott were very accommodating and helped make the car buying process a breeze.

Review №96

2022-10-05 02:10:50

My RAV4 Prime purchase at Jimmy Vassar was a great experience overall. Salesperson Ivan was very helpful, answered all questions, friendly, polite, respectful and made the process painless. The only negative was the quoted trade in for my second car, a Fiat 500, was not honored and I was given $2000 less than quoted. However, I’m very appreciative of the extra assistance with the pick up of the car at my home. All that said, I’m very happy with my new car.

Review №97

2023-09-16 23:17:57

I really appreciate your help in finding me the prefect vehicle that I was looking for and the process from the beginning to end was absolutely awesome experience .Thank you for your time and dedication.

Review №98

2023-08-27 21:54:04

Got a great deal from Chris Ettell. He updated us while we waited for the car to arrive, and when we picked it up, while the car was somehow missing some of the packages that were in the original spec (which even they were puzzled about), we didnt want most of them anyway and we ended up getting the car without the excess cost that we would have paid. Thank you, Chris and Jimmy Vasser Toyota.

Review №99

2023-03-03 03:20:18

This is the third time I’ve purchased a car at Jimmy Vasser Toyota. The process was easy and stress free. Jiminie was very helpful. He did a great job securing the car I wanted and was consistent in communication during the process. I highly recommend both the Toyota brand and this dealership.

Review №100

2022-12-11 20:26:49

My experience buying a car has been absolutely seamless. Kyle and Lucas have been instrumental in creating this kind of experience. They make themselves easily reachable and go above and beyond in ensuring that I am a happy customer. Never thought buying a car could be this pleasant!

Review №101

2023-12-29 23:22:11

Thoughtful, responsive and attentive service in a down-to earth manner. Ive never been to a dealership to purchase a vehicle before, but based on this experience, Ill definitely be back!

Review №102

2023-09-11 20:58:14

JIMMY VASSER TOYOTA IS AWESOME!!! i went in and a salesman named Quentin approached me and gave me the best experience Ive ever had. 6 stars!! highly recommend!

Review №103

2023-09-09 13:55:56

The BEST purchase experience I have ever been a part of, and Chris did a fantastic job, knowledgeable, kind and professional, a trait that is not to common these days in the sales world. Based on my experience I would buy again from Vasser Toyota in Napa.

Review №104

2018-11-19 20:32:16

Just bought a 2018 Toyota RAV4 XLE AWD with Power Plus package from Kyle ONeal at Jimmy Vasser and I couldnt be happier. Hes direct, knows his stuff to an insane degree and after ironing out a deal on the phone, was in and out in about an hour. (Im not paid or incentivized, just really happy)

Review №105

2022-08-14 15:21:19

Had the best experience with Chris Ettell. I spoke with him in May/June to let him know the exact car I wanted and the timeframe I wanted (to line up with our home sale). He stayed in contact with me even though I was several months away from purchasing. The sales experience was seamless and smooth. I look forward to working with Chris in the future when my husband is ready to buy. I’m very happy to have the car I’ve been wanting for a long time!! :)

Review №106

2024-02-22 14:30:33

Great experience! If you are looking for a car, and a great service to help you choose a car i recommend ANTHONY RANGEL

Review №107

2019-12-11 00:14:23

My husband and I went to this dealership to shop for a car to replace my Highlander 08’. We’ve been a Toyota owners for about 16 years now so we’re considering having another Toyota. We’re highly satisfied by the customer service provided by Martin and Bill. Bill gave us a call early in the morning on a fair pricing that we were trying to negotiate a day before. We were greeted by Martin, he is friendly and professional. He took his time showing us different cars and options. His demeanor made us feel at ease. The whole transaction was smooth and straight to the point. It was actually the fastest, no pressure deal that we experienced in buying a car. We also appreciate Mariano from their finance department as we didn’t feel any pressure discussing the loan terms and financing. I highly recommend Jim Vasser Toyota to everyone, we will be recommending them with our friends and family. We will definitely be coming back for our next car purchase. Checkout this dealership and don’t forget to look for Martin and Bill. Thanks Martin and Bill!

Review №108

2023-08-01 01:30:36

Extremely disappointed and disgusted with the service department. I have had four people tell me they will return my call with an existing problem on my vehicle. (That was purchased new from JV) Not a single call back or follow up from anyone. The car was in for service and they were aware of the problem and instead of fixing it they disabled the feature completely. We had a pleasant experience purchasing the vehicle so I was hoping for the same with the service department.

Review №109

2023-01-19 21:52:14

Throughout the process of buying a new car, the guys at JV Toyota were incredible. Super helpful, no pressure, and great at communicating. The support after the sale has been excellent as well. Highly recommend.

Review №110

2023-01-27 22:11:04

Just picked up my Vensa from Kyle. He has been very professional, straightforward, and helpful through the whole negotiation/purchase process. I am very happy with the whole experience and would definitely recommend to check out Jimmy Vasser Toyota if you are looking for Toyota models

Review №111

2023-05-16 00:49:59

Chris Ettell was wonderful. He was very knowledgeable and assisted us through the whole process, making sure all of our questions were answered. He made the entire process so simple and we appreciate the wonderful service he provided! For any future needs, we will definitely be returning.

Review №112

2023-06-09 23:06:08

I was gifting my son with a new Camry 2023, Joseph Carretta in sales handled the whole transaction in terms of closing the deal, was honest & upfront withe the sale of the car. It was the best deal I could find in a 150 mile radius. If anyone in the market for a new Toyota, please go & give Jim Vasser Toyota and Joseph Carretta a try & you wont be sorry.This was the easiest & stress free experience at a car Dealership Ive ever had.Theres absolutely no pressure.

Review №113

2023-06-22 23:15:14

Jiminie made our buying experience enjoyable. He was very personable and respectful of what kind of vehicle we wanted and helped us get exactly what we wanted at a fair price.

Review №114

2022-12-08 21:20:57

My experience at the Jimmy Vasser Toyota Napa was amazing. Professionalism, friendliness, positive attitudes, and quick time response made it a great experience. As a first time car buyer the process was made easy due to having an awesome sales representative, Anthony Rangel. I was in and out before I knew it. Ultimately, I love my new RAV4 and I will definitely refer friends and family to experience great customer service.

Review №115

2019-02-02 17:18:26

I had the best car buying experience at Vasser. I worked with Kyle and Jim. They were both friendly, professional, knowledgeable and experienced. I have been to many dealerships in pursuit of my new car and have had awful experiences. Jim worked his 30 years of financial experience and got me the interest rate and monthly payments I needed in a snap of a finger. The other dealers eithereither me down or asked for high monthly payments. Kyle was really nice and knowledgeable. He had answers to all my questions. Vasser did a great job detailing and preparing the car too. I am very impressed with this dealership and would highly recommend them. I appreciated the breath of fresh air in my car buying experience. They have a very nice selection of vehicles too. Thank you Vasser.

Review №116

2019-05-26 03:56:47

Chris was awesome helping us today getting our new car. All the other sales representatives were awesome too. Great customer service, very kind and genuine. They were very attentive with us. I highly recommend you to go here if you are in need of a new car!!! They were very knowledgeable about the features of the car and they explained to us what they were for and how to get the better use from them. My husband and I loved going here!!

Review №117

2022-10-07 15:38:23

Overall I had a good experience buying a new car here. Ivan and Mariano really went out of theyre way to make it an easy transaction for me since I had a frustrating experience in the service department earlier in the week. I kept my business local and would recommend them to friends and family when buying a car/truck. Service department not so much lol, Thanks again Ivan and Mariano !

Review №118

2020-04-19 01:03:13

I had a great experience shopping for my car! Kyle was very professional and knowledgeable. They ran out of bottled water and Kyle left for like 2 minutes, and came back with 4 bottles of water (true story), come to find out. He went to the shell station next door to get that for us. That is a small gesture, but huge difference for me. Great customer service. Daniel and Jim were great as well. Great people work at Toyota.

Review №119

2022-03-31 22:12:01

Our entire experience at Jimmy Vasser Toyota was excellent. Martin Mendoza, our Sales Representative was amazing. He was very knowledgeable, thorough, honest, personable and efficient. We are very happy we found the car we wanted and had the level of service we had.

Review №120

2023-08-13 01:16:54

Quentin at Vasser Toyota in Napa was an extremely helpful, no pressure salesman with great knowledge of the cars at the dealership. I’d recommend him anytime! 6 stars!!

Review №121

2023-11-08 01:52:03

Best Price and great service. Jiminie Childers provided us with the car promised at the best price. We are very satisfied with Jimmy Vasser Toyota and Jiminie Childers

Review №122

2022-02-11 01:22:06

Just picked up my new vehicle from JIMMY VASSER TOYOTA. Best experience yet from any car dealer I’ve visited. Process was super smooth from the initial phone call to picking up my ride. Mr. Anthony Rangel made the process super simple, no BS no crazy talk just super professional and direct to the point. Mariano from finance was also great with us, he was extremely professional and a nice guy overall really knows his stuff. It was a far drive for me but I would go back to this dealer and recommend this place 100% just because of the family environment I experienced. A+ guys.

Review №123

2023-11-06 02:12:27

Will was transparent and honest. Very refreshing seeings how I went to their competitor and it wasn’t the case. Would recommend this dealer highly and would definitely purchase from here in the future.

Review №124

2022-02-27 14:53:34

Good morning,My experience at Jimmy Vasser Toyota was excellent. I highly recommends this dealership. The transaction, the price, the vehicle, the folks there, the whole processes from making an inquiry on line to driving off the dealer lot was absolutely without wrinkles. Mike and Chris were straight, and clear throughout. I am glad I decided to fly from Southern California to purchase a vehicle from Napa Toyota.Sam

Review №125

2022-01-20 19:15:48

My family and I bought several brand new cars from this dealership. Our experience have been great until August of 2021. I traded my Camry for a different car. When we were running numbers with the sales manager, he guaranteed a certain amount that I will be refunded from gap insurance and extended warranties from the Camry. The amount I received was no where close to what he promised. Disappointed for not following through. I sent an email out to clarify this, but have not heard back at all. Most likely will not do business here again, and would not recommend to friends and family.

Review №126

2023-09-26 21:59:21

Jiminie and the team were excellent. They gave me all the info I needed and more. I felt the information I was given was reliable and trustworthy which is important when making a huge purchase like this.

Review №127

2021-12-29 20:50:12

Anthony and the rest of the service team have consistently taken great care of both of my family’s vehicles for the past few years. Any work that has been done outside of routine maintenance has had fair pricing and was done within the timeframe they committed to. I would recommend you take your car here for service without hesitation. (I did not purchase my cars from them but will consider doing so when the time comes.)

Review №128

2019-04-27 22:32:06

Came in today for standard service on one vehicle and ended up trading in our other vehicle for a new car. Great day at Jimmy Vasser!Mario and the team in service got me in and out, in the time estimated. Very friendly and professional teamKyle in Sales helped us with our trade in. Sat down told him what we were looking for. He showed us inventory options both at this store and their sister location. We settled on a car, they gave us great trade in pricing for our old car and also on the new car. They got all of the paperwork knocked out quick and we were on our way.If you’re looking for good, professional service this is where to take your vehicle. And can’t say enough about the Sales team; honest, fair and knowledgeable. This is our third vehicle purchased here and every experience has been pleasant, so consider them on your next vehicle purchase or service needs

Review №129

2023-09-28 19:27:43

Quentin & Chris were great in assisting us in our purchase. Both were very professional and considerate of our budget and what we were looking for. Thank you!

Review №130

2018-12-11 03:34:23

Martin was the best salesman ever. He was very professional and really understood our needs and gave us options that turned into a car for us! This dealership is so amazing and I would recommend it to anyone. I would especially recommend asking for Martin. He was exceptional. Also Jim the sales manager and Mariano the finance manager were super helpful and gave us an awesome experience.

Review №131

2020-09-13 14:25:20

My husband and I had been looking for a Tacoma TRD Off-Road for a number of months and could not find the vehicle with the desired premium Technology Package. I had send the specs to every dealership in Northern California and was bombarded with emails from sales representatives for trucks that were not the correct year, trim or options package. I insisted that they were wasting time by sending vehicles that didn’t meet the specs I had provided. Anthony Rangel at Jimmy Vasser was the only rep that took the time to find the exact vehicle we were looking for. He called and said he had one coming in within the month and asked if we wanted to place a deposit on the vehicle. We agreed on a price and we placed the deposit. Anthony kept us up-to-date every week letting us know where in the supply chain pipeline the truck was at and when it was expected to arrive. The day it arrived we received a picture of the truck being unloaded. Very Exciting! When we arrived at the dealership the truck had been inspected, cleaned and prepped. The sales and finance process was fast and easy, no high pressured up-selling, in and out in 60 minutes. It was a great hassle-free process. We also got the absolutely best deal around for that vehicle which is very difficult to find and every other dealer had a $5k-$8k above MSRP mark-up.

Review №132

2020-08-24 16:53:53

Huge shout out to Jimmy Vasser Toyota for an awesome car buying experience. I have been searching for a TRD 4Runner for a few months and finally found a honest and great dealer. Bill Ryan, the sales manager for Jimmy Vasser Toyota, was awesome. He found the exact TRD 4Runner I wanted and presented the best, no hassle deal out there. The whole experience was flawless and I would highly recommend you give them a call. You wont be disappointed! A shout out to our salesman Anthony Rangel who was also instrumental in making this so successful. Thanks for my new 4Runner!

Review №133

2022-03-25 13:16:45

Buying a new car is a big event and it takes an expert to help navigate the “ins and outs” so you don’t feel overwhelmed and confused.Kyle from Jimmy Vasser Toyota, Napa was absolutely a professional, courteous, and kind representative of the dealership. He is knowledgeable and truly listens to the client’s needs and wishes! Because of the car shortages across the nation, we had to wait 6 weeks for our RAV4 SE to arrive. Kyle kept us informed every step of the way and answered every question we had with honesty and clarity. He took time to review all the new buttons and features with patience and wisdom.Another person who deserves a pat on the back is the finance manager, Mariano Aguilar. You might be thinking this is an odd accolade, but Mariano was patient with our multiple questions and requests for explanations. Very professional and showing full transparency, Mariano has the skills everyone should look for when financing their vehicle! Thank you very much and know that both these gentlemen and Jimmy Vasser Toyota have our gratitude and referrals!

Review №134

2023-08-19 20:23:17

Had a great experience working with Joey to buy a used car for my daughter at Jimmy Vasser Toyota. They delivered the car to my house, saving us from making a second trip.

Review №135

2023-05-15 16:56:51

Joseph (Joey) was great! Super laid back, didn’t feel pressured at all to buy a vehicle, even though I did. Made the process pretty simple and easy. Left the lot with a new car! Thank you Joey!

Review №136

2020-02-02 03:05:00

I just purchased a vehicle from Jimmy Vasser Toyota and worked with Kyle O’Neal and he was nothing but amazing! He did everything possible to get my family the car we have been searching for. He went above and beyond and I am forever grateful for his outstanding service! I highly recommend him and this dealership! Honest and trust worthy! Thank you again to Kyle and the amazing team at Jimmy Vasser Toyota! We will be back in the future for our other car purchases!

Review №137

2020-03-20 01:30:30

Jimmy Vasser is a very nice dealer ship and Daniel is the salesman to go to! Super relaxed vibe and made my first dealer purchase a breeze and comfortable! Excellent communication and great customer service. Would definitely buy from him again. Great experience, highly recommend asking for Daniel if you’re looking for a smooth and professional transaction. He’s a good dude. 👍🏽(Bought a 2016 4runner)

Review №138

2022-11-27 15:37:04

I have been jimmy vasser customer for quite a while, and I come here only because of Kyle O Neal and Anthony. Both have great customer care skills, communication, and listening skills. They are awesome exceptional and extraordinary, and I especially want to thank Jimmy Vasser and their awesome staff for helping me pick up the car I wanted. Thank you, and its been great pleasure and joy working with you and being your customer. Thank you for being part of this journey.

Review №139

2024-02-19 18:07:53

Life Savers! My battery was dead in my car and they help me with a jump. I couldnt be more thankful!

Review №140

2024-02-09 03:57:00

We had to get a recall fixed and they were able to fix it quicker than we expected

Review №141

2022-12-18 19:56:41

We worked with Kyle ONeal while researching and purchasing a 2023 Venza. His competition included dealerships within a 300-400 mile radius. From start to finish, Kyle was friendly, helpful, fast to respond, flexible, and straightforward. The rest of Vassers team were also professional, conscientious, and upfront--to a person. Highly recommend these folks.

Review №142

2020-06-27 18:50:43

They are the epitome of class and hospitality. I would recommend Jimmy Vasser Toyota to anybody. The atmosphere is extremely comforting and, unlike other dealerships, the sales team doesn’t pressure you into anything. They make sure that everyone leaves happy, as I did with my new car.When looking to buy a new/used car, make sure you ask for Chris Guzman. He makes the car buying experience exactly how it should be, quick, easy, and relaxing.

Review №143

2019-03-09 20:25:30

Great car-buying experience. Came from 7 hours away to find a specific make and model and Kyle was beyond helpful and extremely patient. He went out of his way by answering all of my husbands questions and sending pictures of everything requested before we came up here to actually look at the vehicle. Very happy with our time spent in the dealership, as well. Everything was very efficient and it was a smooth buying process. Thank you!

Review №144

2023-06-25 01:14:42

Great buying experience start to finish working with Joseph Carretta. Highly recommend!!

Review №145

2023-01-21 02:45:20

Anthony was cordial, knowledgeable, patient, and informative. He took his time answering all of our questions. We did not feel rushed to be pressured into buying an automobile. It was comfortable speaking to him.

Review №146

2020-02-29 21:30:02

Victoria was awesome! She went to extra lengths to get me the truck I was looking for, set me up with a really nice loaner car to accommodate my schedule, and gave me a great deal with extremely competitive financing. Im used to being talked down to and second guessed as a woman buying a vehicle so tend to avoid dealerships. I didnt get any of that at Vasser. Best and smoothest car buying experience Ive ever had. I will definitely be looking to Victoria/Jimmy Vasser Toyota first for my next car - which, given the quality of my used truck, will probably be a while.

Review №147

2019-09-15 22:12:29

Went to Jimmy Vasser Toyota in Napa this weekend. We were helped by both Mike and Kyle and let me tell you their service was amazing.No pressure to buy, we test drove several cars until we found the perfect one. They then went above and beyond to make sure we got an excellent finance deal and got the vehicle we wanted.I would recommend to anyone buying a car, this is the place to go. They are spectacular at what they do and we will for sure be making all our future auto purchases from here!

Review №148

2019-09-27 00:08:15

Pretty impressive experience. From start to finish 2 hours. Came in with a set down payment, set monthly payment and i knew what car I wanted to walk away with. Not only did I get all and more that I was looking for, both Kyle and Jim were super friendly and made my experience easy and stress free. Highly recommend them for a no hassle experience!

Review №149

2018-03-30 22:49:03

Kyle was the man! He greeted us as soon as we walked in the door and immediately asked what I was looking for. He showed me a couple cars that were in my price range and I ended up taking home the third one. He didnt pressure me at all and seemed genuinely interested in helping me find a car that I would love. He made a very stressful situation seem exciting by being honest and straightforward. I definitely recommend asking for him, although everyone we met at Jimmy Vasser Toyota was very nice.

Review №150

2020-10-14 00:11:04

I searched all over the North Bay for a used Highlander Hybrid and what I found at Jimmy Vasser was unmatched quality and service. WOW, these people are the real deal (especially Anthony and Lucas). They treat you like a human being, not just a buyer. There were no tricks or gimmicks, they delivered the car in awesome condition and made sure to cross every T and dot every I. After visiting and negotiating with multiple other Toyota dealers in the area, I cant recommend their team enough. If youre in the region and looking for a new or used Toyota, dont waste your time at the other dealerships like I did... get in touch with Anthony Rangel and hell take awesome care of you.

Review №151

2018-12-31 21:01:57

I worked with John Calhoun and had a great experience. My wife and I had been looking for a car for several weeks and had several negative experiences at other dealership. John did an excellent job and never tried pressuring us into buying. We are very excited for our new RAV4, and they were willing to work with us on the price. I would highly recommend buying here to others, as we had a great experience!

Review №152

2019-06-12 22:31:18

I had a great experience with John of Jimmy Vasser Toyota! He made my first new car purchasing experience a very exciting and pleasant experience. He had great customer service and never made the process seem difficult or stressful. I drove out of the lot feeling incredibly excited and relieved, much to do with the having John as my salesperson. Thank you John!

Review №153

2019-09-13 20:41:20

My husband and I had a great buying experience thanks to John, and the team at Jimmy Vasser Toyota. John was very helpful, courteous, and knowledgeable...I should mention patient too! He made the overall process of trading in an old vehicle for a new Toyota 4Runner run smooth and easy. My husband and I have enjoyed driving our new 19 Toyota 4Runner, the SUV is just stunning to look at! Thank you John, for helping us buy our first family car.

Review №154

2019-09-07 23:41:52

I would like to start off by saying I was a little nervous as a first time car buyer to go to a dealership based off of what people had told me about them. Needless to say I don’t think they would have the same comments if they went to Jimmy Vasser Toyota. Will C. Did an exceptional job showing me all the different cars I was interested in. He was able to answer all my questions and go into detail of every cars features. I would like to give a huge thanks to everyone at this dealership for being very welcoming and making my first car purchase seamless and simple!

Review №155

2020-01-19 01:26:07

They are awesome!! I love my Highlander! The customer service is excellent. Kyle was very knowledgeable and such an amazing help to make the purchase a pleasant process. Bill was also very patient and flexible with our bank which I am grateful for. Would highly recommend!!

Review №156

2018-07-31 01:52:26

An absolute wonderful experience. Martin was our salesman and was very polite and knowledgeable. We got an incredible deal and are thoroughly pleased with our new toy. Jim in Finance gave us a fair price on our trade in. We will definitely be back for our next car.

Review №157

2022-10-11 20:47:04

CHRIS was terrific with the sale and I think hes very knowledgeable about the car business. Rich as usual was outstanding in his performance. I always know Rich will not waste my time and will make a fair deal.

Review №158

2022-09-28 14:23:13

Jiminie was Amazing! Got us exactly the Rav4 we wanted, straightforward. Shot out to Richard In Service, Parts and Elliott in Finance went smooth. They also went above and beyond servicing my other vehicle. Their awareness, proactivity and I felt like we were their #1 choice, was the reason I didnt need to look anywhere else and it was 2x I bought from Jimmy Vasser. Ty@Jimmy Vasser Toyota Napa!

Review №159

2022-07-23 21:28:50

Chris Ettell was just awesome. I contacted the dealership after seeing a Rav4 Hybrid for sale on their website. Chris emailed back stating the car was sold. He proceeded to inform me that most cars were sold prior to arriving on the lot. He asked what I was looking for and would keep an eye out. For the next few months Chris would email me at least once a week with either potential Rav4s that were coming in or if I was still looking and/or found one elsewhere. He was positive that he would find me my perfect car. And he did!! Chris contacted me with a Rav4 Hybrid in the color and model I was looking for. It was coming in their next allocation. I waited a few weeks and finally had my dream car. I LOVE IT!! Chris also honored the markup based on when we first spoke a few months back (markups continued to increase). Thank you Chris. You made car buying much easier:)

Review №160

2021-12-22 00:42:28

This is a review of Service Department paperwork personnel experience. Just an oil change is what I wanted. I asked for price upfront and asked if there was a deal on just an oil change. The rep said he first needed to get info from my car. He got odometer reading and then appeared to take video around my whole car. Then he said he can get my tires rotated and a multi-point inspection. I said I just wanted an oil change. He quoted $70 for just the oil change! He says prices have gone up significantly since my last oil change. This summer an air conditioner quote they gave me was $300 higher than a shop 4 blocks away. Hold onto your wallets. Read reviews. My 16 year old Prius has been amazing, but service department personnel vary in the degree in which they bamboozle you. Perhaps commission is involved.

Review №161

2020-01-20 20:30:27

Had a great experience with Jimmy Vasser Napa! William Chris was awesome at assisting me through the “first time buyer” process. I left with the cutest car and felt very well taken care of. He wasn’t pushy and let me take my time when I was deciding if it was the right choice for me, which I loved. Also, Lucas and Frank were exceptional at tying up the loose ends with any of my questions and concerns. Ask for any of those guys! You will be pleased ! Thanks!

Review №162

2020-07-11 15:04:22

Kyle was fantastic! He was extremely knowledgeable about all the inventory with Toyota and helped us narrow down our search to the perfect car. Kyle was never pushy and always patient. Kyle is a great salesmen, genuine, kind, and personable. We would absolutely go back and purchase our next car from Kyle! Thank you, Kyle!

Review №163

2020-05-27 03:17:04

I just bought a 2017 Toyota RAV4 from this dealership. I had a great experience and couldnt be happier with the car! I worked with Kyle over the course of a week to figure out exactly what I wanted and when it came down to buying the car he gave me a great price. The service was amazing every time I went in and I never felt pushed. Kyle was patient and respectful, just all around a great person to work with! I checked out RAV4s at a couple other dealerships and I had the best experience at Jimmy Vasser by far.

Review №164

2019-12-03 19:24:49

Kyle ONeal was absolutely fantastic. He truly listens to his customers and offers complete options with knowledgeable skill. Very much recommend both him and this dealership. We were treated with respect and accommodated for our disability levels :)

Review №165

2019-08-27 01:55:08

Mike T. was the best!!! This was the best experience Ive had buying a car. Mike was experienced, knowledgable, and courteous. I didnt feel like a number. No hard selling. I was treated like a human being. Mike was upfront about everything concerning the vehicle, and went the extra mile to take care of a few minor issues. I felt comfortable from the start. As seamless an experience as you can get at a car dealership. Also, a shout out to sales manager Jim Park, who was extremely helpful and kind. If I could give 10 stars, I would! Thank you! Michael K.

Review №166

2022-05-07 23:56:28

I had a really nice experience getting my car serviced and the AC checked here recently! Anthony is awesome and made sure everything went smoothly. We just moved here from Denver and Im so grateful we have another great dealership to take our car to. Thanks again!

Review №167

2019-10-18 01:39:27

I get a new Corolla every 3 years. I continue to give Jimmy Vasser in Napa my business because they always treat me fair. Luckily for me Will the salesperson I dealt with last time is still there. He is friendly and very knowledgeable. He answered every question I had. I would like to mention that Jim at the front desk worked with Will to get the deal done. When I signed the papers in finance Mariano was very thorough and had all the documents ready. A good experience again.......

Review №168

2018-03-09 18:19:31

We bought a used car from their lot last week. The sales experience was excellent - we appreciated our friendly salesman and the speedy no-nonsense negotiation.However, the next day after we brought the car home, it wouldn’t start! AAA tested the battery and it was defective. While this was a frustrating thing to experience, they worked quickly to rectify the issue. In my book, good customer service like this should be rewarded. Were enjoying our car and recommend Jimmy Vasser for their low-pressure sales department and good customer service.

Review №169

2018-06-15 01:37:28

I had a wonderful experience buying a car at Toyota last night. George helped me through the whole process, from test driving cars, to helping me with the navigation app. on the car I bought. He is great! He made the whole experience easy and stress-free. I would recommend Jimmy Vasser Toyota to anyone and working with George!

Review №170

2023-12-08 00:02:02

Excellent customer service by Tyler Caruso and Elliott Mamauag. No hard sales tactics and a very relaxed atmosphere.

Review №171

2019-09-20 03:34:26

Ive been going to this dealership for years now. They are very helpful and the staff have great attitudes. Usually they are very quick with maintenance appointments but sometimes when its busy it can take a while. They offer snacks, soda, and water. The dealership also has plenty of seats that are pretty comfortable. Ive purchased two cars from this dealership. I recommend coming here to take a look if you plan on buying a car or getting maintenance done.

Review №172

2020-02-15 22:08:07

I have never had such an easy time purchasing a car! With the help of Kyle, Jill, and Lucas, I never had to step foot into the dealership! Their professionalism, knowledge, and customer service outweigh any car dealership experience I have ever dealt with. I highly recommend Jimmy Vasser Toyota if you are looking to purchase a car!

Review №173

2022-05-21 19:24:02

Definitely 10/10 would recommend! Kyle, Elliot and Mariano went above and beyond to help me get the car I wanted ! They literally drove 5 hours just to help me with paperwork! Can’t thank these guys enough. It’s rare when the dealership will listen to what you want and I felt very heard by these guys !

Review №174

2020-10-30 03:46:04

If I had to describe my truck buying experience in one word, that word would be smooth. I basically let Kyle know what I was looking for and he found it. We negotiated a price without any of the typical games and Jill handled all the paperwork quickly. It really was that simple. You folks are true professionals and you earned a customer for life. A sincere thanks to Kyle and the rest of the team.

Review №175

2018-06-28 02:45:08

Went here to buy a family car and left behind satisfied. The service and efficiency were top notch. We were warmly greeted and helped without the usual wheeling and dealing. Since we had a new baby at home we had to make it a quick transaction and Kyle ONeal was literally running through the parking lot to make the transaction quick for us. We will definitely be returning and referring our friends and family to Jimmy Vasser.

Review №176

2020-06-08 22:00:44

I purchased a car years ago at this Toyota dealer in Napa and loved my experience so much I came back! We were looking for a pre owned car big enough for our family. Kyle, Jim and Jill assisted me and my family in finding the right match for us.I really love the service at this establishment and was happy with the help that Kyle provided. After I gave him a few key points of what I was looking for he had multiple great options. I was easily able to nail it down to two and take them for a spin. So excited to be driving another Toyota! From start to finish the process was quick and easy. All the staff here is friendly and flexible.Thanks Jimmy Vasser Toyota

Review №177

2020-08-11 01:43:37

I was looking to upgrade to a newer car. The customer service I received was amazing. I really appreciated that they let us take extra time to check over the vehicle. As a 65 person I wanted to make sure that my sons can fit in the seats behind me. I am fairly certain we will be back when my wife needs her new car. Thank you Martin for the all your help.

Review №178

2020-05-24 22:43:35

My wife and I just purchased a 2017 Toyota Tacoma TRD Sport from Jimmy Vasser Toyota. It was the best truck buying experience I have had. The whole process was customer focused, engaged and transparent. Our sales rep was Martin Mendoza and he made the whole experience very customer focused. His knowledge of the vehicles, options, and approach to the buying process was outstanding. Would highly recommend Martin Mendoza for your car buying needs.

Review №179

2019-11-02 04:36:03

Purchased my first car here and I’m glad I did. Will Cress was the one who spent countless hours answering my questions, getting cars for me to test drive, showing me other cars, and making my first car shopping experience feel comfortable. He was super patient and he knows his Toyota. Definitely recommend going with him if you want someone who knows their stuff and will spend all the time explain and listening to you.

Review №180

2020-03-30 17:39:58

I bought my first used car here, a Toyota Camry, and I couldnt have been happier with the service. Daniel was the one who helped me, he was very nice and patient and didnt try to up-sell me at all. My mother has bought cars here as well and has always been happy with the service. Highly recommend!

Review №181

2020-01-17 22:38:44

I went Jimmy Vasser Toyota with my son n my son in-law for support. The staff like Mike and Mariano and the finance manager (forgot his name) were really nice and explained in detail to where my son was able to understand the APR to total amount and that number money stuff. At the end it turned out really good . My son got his truck and was very happy about it. ONLY SUGGESTION I HAVE IS THAT IT WOULD BE NICE IF THEY BROUGHT BACK THE TOYOTA JUMP!!! I took a picture of my son doing the TOYOTA JUMP! Was fun... let’s bring it back .

Review №182

2018-06-23 02:18:02

Martin was awesome, very knowledgeable friendly, and personable. Answered all my questions about the vehicle I was buying and the buyng process itself (it was my first time buying any vehicle from a dealership). He went above and beyond and explained all the services Jimmy Vasser offers. We got the deal done in a very laid-back manner, not pushy, and it was a great experience. I would recommend.

Review №183

2020-08-03 22:39:48

Thank you to Mr. Martin Mendoza and Mr. Jim Park for my recent purchased of 2019 Sienna Van with an outstanding customer services and easiest deal I ever purchased with all my purchases experience throughout my life time. I have purchased 9 Toyota cars and trucks and 6 Lexus cars, This deal was the easy and fast. I would like to thank to all staffs that work for Jimmy Vasser Toyota.

Review №184

2019-09-05 21:28:11

I had a great time down at Jimmy Vasser Toyota! I was browsing online and decided to come down and check out my new Rav4. As soon as i got there I was greeted by Kyle and he helped me find the exact car I was looking for. Then he took me on a nice test drive through the vineyards and let me get a feel for the car. The trade in value for my old car was good and Kyle made the paperwork process a breeze! A+

Review №185

2019-07-26 05:09:55

Had a great experience with the help of our salesman Martin H. We were in the hunt for a 2019 RAV4 Limited Hybrid model and he worked up all he could to get us the exact model with the exact color of the leather interior!! It was better than expected to be completely honest.Martin was able to accommodate whatever needs I had while we filled paperwork and made sure I was well hydrated on a HOT day! He was direct with the negotiations and didn’t try to up-sell me on anything he knew I wouldn’t need. Got me exactly what I wanted and did recommend a deal on service package which I ended up purchasing. If you’re in the hunt for a good deal, find Martin!Overall I highly recommend this dealership. I am very content with my new purchase and will definitely be back for my next toy :)

Review №186

2018-12-21 02:15:15

One of the most enjoyable car (non)buying experiences Ive had! I drove from out of the area to check out a used car here; I spent the better part of a day checking out a few different options, and Kyle ONeal was patient and friendly and courteous in helping me consider my options. The cars they had on the lot didnt quite meet my needs, but Kyle certainly did.

Review №187

2022-08-06 18:49:10

Fast, Professional buying experience. Kyle did an Outstanding Job. Mariano was professional. Nobody was pushy but they all believed in what they sell. 100% Recommend. Will be back for any future purchases.

Review №188

2018-10-06 00:29:40

I went in last week to do a trade in for my Corolla iM & I was lucky enough to have Martin as my salesman for both purchase experiences. He was my salesman the first time I purchased a vehicle over at Toyota & I’m very pleased that he was able to assist me with my trade in experience as well. Martin is very patient, always has a positive attitude, & also has a friendly welcoming smile. I left Jimmy Vasser Toyota last week with a purchase of a new Camry SE, & I must say I am very satisfied with my choice of car! Martin also took the time to go over the apps that come with my car & he showed me how to set up the apps onto my cellphone as well! I definitely recommend asking for Martin at Jimmy Vasser Toyota!

Review №189

2020-02-29 00:02:54

We were shopping for a gently used Toyota Highlander and found one we liked at Jimmy Vasser. Victoria Young-Cooper took us for a test drive and answered all our questions. She was very knowledgable about the cars features. We negotiated a fair price, and Mariano in the finance department also answered all our questions. Everyone concerned was friendly, helpful, and low-pressure. I returned the Highlander for detailing today and Victoria ensured that went smoothly and expeditiously. A very good experience overall!

Review №190

2019-10-31 22:41:05

Mike Trujillo was fantastic--so responsive and knowledgeable (corrected incorrect information we had received from other dealers!), no hard sell, worked with us to understand our preferences and what our goals were--on a Saturday night! Jim Park was also very kind and supportive of helping us find the right Rav4 hybrid in our budget. Wonderful experience and worth the trip from SF for such exceptional customer service after our difficult times with SF/Santa Clara county dealers.

Review №191

2020-05-26 15:29:46

I bought my Toyota Rav4 2 years ago from Jimmy Vasser, at the time I had no idea what to expect buying from a dealership. They spent hours finding me the best deal and loan option, even with no credit, and I have never loved a car more. Adding the warranty saves me so much time and energy now, I can take it in when needed and any of the wonderful service reps help me with so little fuss. My car is part of my life, and Im glad to know its so well taken care of.

Review №192

2019-12-04 03:28:41

My husband and I had a great experience working with Mike Trujillo at Jimmy Vasser Toyota. He was knowledgeable, friendly, and straightforward, which we appreciated! We knew what we were looking for but Mike was still very helpful in the decision making process, and took us on a solid route for a test drive. Ultimately we got what we wanted and Mike was helpful and efficient through the whole process.This was one of our best experiences at a car dealership.

Review №193

2019-05-08 04:16:39

We came in today to look at a specific Toyota Tacoma. We were helped by Martin Mendoza, he helped us look at the car and others. He was very polite and helpful! He especially made us feel comfortable throughout the process and worked with us giving us options. Our test ride of the car was great and he made sure that we new every feature of the car. The overall experience was so pleasant! I would definitely recommend to go to him for a purchase of a car. My husband and I left Toyota with our new 2016 Toyota Tacoma and could not be happier! Thank you Martin for your help!!

Review №194

2020-01-11 23:07:00

Chris Guzman was an amazing sales man! Please go ask for him if you’re looking into going into Jimmy Vasser Toyota, he will provide you with the best of the best. His positive attitude and personality will lighten up your car buying experience! He is very knowledgeable in his work, and will be 100% with you about anything you may have questions or concerns about. He is on top of everything and communicates clearly with you. Thank you so much Chris! Love my RAV4!

Review №195

2020-04-07 17:55:41

The dealership was clean inside and out! With everything going on with the Virus going around I wanted to limit my time out and about so I went to their website. I knew the truck I wanted and was contacted by Kyle not long after I sent my info over and he was super helpful. He worked with me on financing my truck and for a first time car buyer i couldn’t have asked for a better experience. After we worked out the financing part I went in and test drove it and finished out the paperwork and was on my way in no time! I would definitely recommend this car buying experience to everyone!

Review №196

2020-06-16 18:00:37

Took my nearly two-year-old Yaris (which I purchased here, as well) for its last warranty service. Anthony Beaver, the service specialist who checked me in was terrific. Ive dealt with him two times now, and he is always a pleasure. I was one of the first appointed times and chose to wait for my car. It was done in roughly an hour, which I think is great. The waiting service area is clean and appropriately furnished for distancing in this time of Covid-19. Masks all around. The ladies who checked me out at the end of my service were lovely and helpful. I have had nothing but great experiences with Jimmy Vasser Toyota, from purchasing my car through the service appointments. I would definitely recommend them for your Toyota needs!!

Review №197

2022-08-07 21:58:23

Bought a 2014 Ram 1500 in May, was helped by Martin. He had everything ready for us as we asked about the truck the day before. Martin was patient, understanding and not pushy. Love the experience and the truck! Thank you, Martin and Jimmy Vasser!

Review №198

2019-07-04 03:19:31

Kyle O gave us the best car buying experience I could’ve ever asked for, we bought a VW Jetta and he gave us the best rate and smoothest signing process. He was more than welcoming and answered any questions or doubts we had and provided us with my perfect car at a great price with no hassle whatsoever, he never tried to force me to buy a car as other car salesman do. I highly recommend him as a salesperson!

Review №199

2019-12-02 06:18:47

Just bought my third 4Runner from Jimmy Vasser Toyota. We arrived almost 15 minutes before opening on a Sunday morning and was met with a friendly greeting by Will Cress who welcomed us in.While the entire staff at Jimmy Vasser is always helpful, I really appreciate their low pressure, professional approach and was really happy to drive away with a fair deal. Definitely worth a drive from anywhere in the Bay Area.