Jeromes Furniture & Mattress Store in Laguna Hills

Review №1

2024-03-26 21:24:31

I bought the sectional sofa from this people and they supposed to deliver it and they came. The delivery guys saw that I am in the second floor and they don’t wanna waste any time. They made an excuse that rain damage the furniture and they’re going to reschedule and bring the item next delivery day so they came today which is March 26th and then they said that they knocked the door ring the bell nobody answered, and I’m living in a small apartment. There’s no way that they ring the bell or knocked the door. I could not hear so they took my delivery back to the store and they would not bring it back. I am, I’m I’ve been scheduling my doctors appointment other appointment for this delivery to happen and then it never happens so I’m going to cancel this delivery and never have business with this people corrupted liars. That’s all they never do anything to help a customer. I called so many times spoke to Patricia and Debbie about this and they were saying oh let me call you back let me call I have you speak to this person and they put me on hold for 20 minutes and I spoke to no one and I was not successful to do anything, so I’m going to cancel this purchase and never deal with these people again and you guys should do the same thing don’t do any business with this corrupted business Jerome.

Review №2

2024-06-04 14:31:20

Great service, great price and great financing. Wow, Jeromes gets it right! We bought 8 dining room chairs over the weekend. Love them! Our sales rep was Kevin and he was great. He greeted us when we walked in, introduced himself and gave us our requested space and privacy. When we had questions, he was very informative. Kevin made it easy for us to order the chairs we wanted, got us a great deal with financing and set up the delivery. He was so so helpful. Our chairs showed up 2 days later. We highly recommend the white-glove delivery option. Ask for Kevin, youll be happy you did!

Review №3

2024-05-30 20:53:09

We are delighted with our purchase of The Cabo/ Sofa,& Cabo chair for our backyard. It’s super nice looking and sturdy. Not bulky. We had George help us and he was terrific! So friendly and helpful. We were at the Laguna Hills California store.

Review №4

2024-05-04 22:43:43

Isaac was extremely helpful. He explained all the sofa benefits, advantages of the protection plan, and what expect for delivery.Store has lots to choose from, and they can look up other items.

Review №5

2024-05-30 21:40:08

Best of experiences with Jerome’s. First off, it’s refreshing being able to go to a showroom and see/feel what you are looking for. Then Kevin the sales rep was very helpful and patient (and not pushy) while we went back and forth selecting our stuff. And lastly de delivery team was great. The new furniture looks awesome. Thank you J’s team.

Review №6

2024-06-30 18:56:18

We have always had great experiences at Jeromes in Laguna Hills. A salesperson will introduce themselves to you upon your entrance to their store, but they dont stalk you while you shop like other stores do (i.e. Mathis Brothers). If you have questions, they will answer them for you. They leave you alone to wander the store and will check in periodically. If they dont have something in stock that you are interested in, they will check other stores for you. They also have a great selection of furniture as well as a small outlet area where you can get great buys! We recently bought a teak outdoor bench for half off in the outlet center. Super buy! Just make sure you like what you buy in the outlet area as all sales are final. If you are looking for other decor items (think serving trays, vases, silk plants, statuettes, etc.), Jeromes has those too. Jeromes is always our first stop if were looking for something new because we usually dont have to go anywhere else!

Review №7

2024-05-28 02:20:07

Shopping for a bed equals dread. However, all the staff that assisted were so friendly, from my highly caring and attentive sales person Joseph to helpful management to proactive finance team. I felt heard and that they wanted to meet my needs and not a sales goal. I look forward to receiving my first adaptable bed for my new home soon!

Review №8

2024-06-13 18:05:04

I was looking for a new sofa and sales person Joseph Linder was extremely friendly and patient following me throughout the store. I did not find the sofa I was looking for, but he gave me his card and said if I come back to ask for him. Well, I went back 2 hours later, Joseph was there again, and I bought a recliner, which Ive noticed on my browsing tour earlier. Thanks for your patience, wish all salespeople are like Joseph. Job well done.

Review №9

2024-06-27 12:53:17

They did a good job resolving an issue. Everybody at the store was very helpful. One of their display caught our eye and wanted it badly to be in our new home. This store is the best!!!

Review №10

2024-02-03 19:10:32

I am new to the area and it was my first visit to a Jerome’s. After visiting the nearby furniture stores I didn’t have any hope for finding much I’d like because I’m also super picky. I was happy to find a great selection and purchased multiple items and will return for more after I return from my next trip. Joe!! Oh Joe is an outstanding salesperson. He’s friendly but not pushy. He gave me space and time and was not bothered when I said I’d return tomorrow to purchase. Always ask for Joe. He’s off Monday and Tuesday lol but so worth the wait. Thank you!!!!