ITECH Solutions in San Luis Obispo

Review №1

2024-03-12 19:14:10

We have used iTech for years and cant say enough about how wonderful their entire team is. Smart, efficient, patient, quick to respond and thorough. Top notch cyber security. They are the BEST.

Review №2

2017-09-25 20:36:07

Over the past [approximately] four years, I have had continued loyal patronage with ITECH Solutions. Unfortunately, I recently had to discontinue their server protection services due to a price increase. When I called to end our service contract I was not informed of any money due, nor had any invoice gone unpaid to the best of my knowledge.One week ago ITECH Solutions placed a block on my personally owned server to prevent my access to it. They refused to release it to me if I did not pay them for an invoice I was unaware existed. Again, this amount due had not shown up on any invoice I ever saw, nor was I contacted about it prior to this incident. They were rude, condescending, and had no grounds to hold my personal and business information hostage.ITECH Solutions was not helpful or informative during this process and criminalized me by treating me as though I would not pay. There was no cause for this, as I had been regularly paying invoices for the entirety of our working relationship.In ITECH Solutions holding my server hostage, I lost money that cannot be recouped. I did not curse or scream, however I was audibly upset and they attempted to decline my payment (while still maintaining control of my personal property) because they didn’t like my tone.Appalled at their conduct, I made contact with the owner who, rather than addressing the concerns at hand, brought up (and apologized for) an irrelevant issue that had no effect on me.I will no longer entertain the idea of doing business with ITECH Solutions at any point in time. It is clear they need some significant restructuring of their customer service model, which I am not confident can be entrusted to the current staff and ownership.

Review №3

2020-08-06 16:21:50

Chris understood the urgency of the situation met and met me right away to get the laptop from me and get working on it. He figured out a way to power it up enough to save all the critical files I needed, even though it meant him manually holding the laptop in a weird position for like 30 minutes in order to get the broken wires to connect enough to power it up. He was extremely responsive, super friendly, helpful, super smart, able to diagnose it quickly and get the part ordered ASAP, and got my laptop back to me when he said he would. He was a pleasure to work with the whole time, very professional, and wearing a mask each time as well, which we all very much appreciated. On top of that, when I first called, I spoke with Tom initially, who also was very helpful, great with follow up, and willing to meet me to work on it at night if I had wanted that, because he also was very responsive to the urgency of the situation. A+++ all around, thank you both so much!

Review №4

2020-04-09 16:34:56

We love having ITECH overseeing our tech needs here at Talley Farms. Were confident that they keep our technology secure and running smoothly. Its easy to get hold of someone at ITECH whenever we need them. Great customer service!

Review №5

2018-10-05 20:59:32

I have been with Itech basically since they started. Weve gone through good times and bad times in regards to IT issues with our business. Brian and staff have always solved my problems and elevated ticket appropriately when needed and resolved any billing issues, etc. I have nothing but good things to say about Itech.

Review №6

2016-01-18 21:50:38

We have used ITech as our network and IT gurus for more than a decade. They are consummate professionals. In my forty year career in managing a 10 person office, ITech was by far the best we ever used. They keep you out of trouble, and when problems do occur they fix them promptly. And best if all, they dont blame us, even when its our fault!

Review №7

2024-01-25 15:28:20

Always very helpful and fix is done fast

Review №8

2020-01-31 00:41:25

They are always there to help us, great people, staff and knowledge.

Review №9

2020-06-15 16:50:46

Very knowledgable.. Great proactive communication. Resolved issue very quickly