Presentation on Map Reviews Nearby

Intertrips in Walnut

3.7 (38) 680 S Brea Canyon Rd STE 278, Diamond Bar, CA 91789, United States

Categories

Tour operator

Location on the map

Walnut, Los Angeles County, California, US

Phone: +1 888-410-4111
Site: http://intertrips.com/

Opening hours

Monday:9 AM–6 PM
Tuesday:9 AM–6 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:9 AM–6 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.7

38 Reviews for Intertrips 2024:

Review №1

2024-03-20 06:57:01

We did the Thailand and Cambodia tour. We really enjoyed the tour, but wished we weren’t in Bangkok as much as we were. Cambodia surprised us as well and we were pleasantly surprised. We found out after the trip that we could’ve switched our flights to be more accommodating which is good to know. Our group of 30 was so much fun and we lucked out on a great tour.

Review №2

2024-03-15 11:08:46

The tour was organized. Wonderful!!!Thank you so much .Our first tour guide, Mr. Tiger was so resourceful, helpful, caring, sincere .I felt like he was babysitting all of us and giving all necessary information to make us feel as comfortable as possible ! Thank you for amazing time!

Review №3

2023-10-29 21:05:38

Originally booked a China trip In March of 2020. Allowed us to book any other trip. They would have only refunded $800 of our $4000 that we paid. So we opted for the 8 day Eastern Whispers trip. We booked an extra day at the beginning and end of tour. The tour was operated through Europamundo. A Spanish tour company. We didnt meet are actual guide until the 3rd day. He wasnt at the hotel we were assigned. We booked in January 23 and didnt get flights booked until July the price increased, we had to pay more. We were booked on basic economy. Couldnt upgrade seats. On the tour after first lunch stop we had people leave tour for Switzerland and another group from Italy join the remainder of group. And small group or Arabic speakers with their guide and interpreters. Seems like group always changing. Bus held 50 people, you werent allowed to use the toilet on board. No assigned seats, first come first served. Except front seats occupied by guides and interpreters. No notice placed in first hotel as to when we were leaving. Bus arrived 45 min. Late. We had to be on time but bus often wasnt on time. 3-4 different tours on bus that went to same cities. We booked optional tours in Advance and they tried to book same night said dinner theater full. It took over a week to get refunds. Only the last extra dinner happened because we were picked up by the Spanish tour group arrived late to dinner, sitting in the far back corner. Couldnt see the stage. Didnt know names of hotels until 24 hours before we left. None of the hotels were on our original booking itinerary. All of the hotels were fine. None of them in downtown or city center. Never been on a bus tour that had groups of people getting on and off tour before. The sights were amazing, the local guides were great. No response from shuttle service when were involved in a car accident when the driver rear ended the car in front of us. In Prague, Vienna and Budapest the hotel were close to bus or subway stops. Plenty of time allowed to get dinner or food at stops.

Review №4

2022-02-06 18:05:47

I originally booked a Thailand and Hong Kong trip for January. Due to China closing to tourists, I asked to change the trip to Europe, as it was still open. It took quite a bit of negotiation and compromise but intertrips got me my vacation. They rarely initiated communication, but their service was great and they helped out many times to solve problems. It seemed to help when I would offer suggestions and alternatives to issues. I would use them again and recommend them, just understand that they don’t do refunds, so maybe don’t plan one out too far in advance to avoid disappointment. Daisy was the one who came through for me and provided the best customer service.

Review №5

2024-03-07 21:45:43

Intertrips gave me a great travel experience. I booked their Thailand tour. We encountered a small problem with travel documents before departure, but their staff was very responsible and responded quickly to solve the problem. And the local tour guide is also very good. Although it is not the most luxurious tour I have ever done, it is definitely worth the price. I will recommend it to my friends!

Review №6

2024-03-06 05:16:08

Book through this company. They will cancel your trip at their convenience. I was finally with a group who most had complaints about this Groupon operator. Most had their trips canceled. They gave very little information about the trip schedule in advance. Very poor operation.The best and weirdest stop was having to spend 90 minutes at a latex factory while a woman gave us a sales pitch to buy beds and pillows. 🤯One positive note: our tour guide was amazing. But of course was a local. Not truly of this sad company.

Review №7

2024-01-22 16:00:20

Intertrips provided excellent customer care and service. When I connected with Intertrips, Jenica was my first contact and was very helpful. She quickly determined my needs and directed me to Anni the one most qualified to assist me. Anni knew exactly what to do. She was very efficient and completed my service request in short order. I could not be more pleased with the service I received and look forward to working with Intertrips again.

Review №8

2019-05-08 22:16:56

I booked a so-called 10 day trip to Beijing, Xi’an and Shanghai, China. The tour guide in Beijing, was named Lisa and she was a racist. My flight departed IAH at 12:05 am on 12/05/2018 and arrived at 4:45 am on 12/06/2018. Before I could get out of the airport Lisa had called the bus driver asking for me to say that I had not paid for a tour I had signed up for and indeed paid for. I asked Lisa what in the world she was talking about as that tour was scheduled for Day 3. She said oh no it is for today and I need you to pay the driver. I told her I had an invoice proving I had paid but it was in my luggage and when I got checked into my hotel room I would show it to her. Forty/five minutes later, as I’m in a van with eight other woman and the driver, his phone is passed to me and again it’s Lisa wanting to know the invoice number. Now all nine of our luggage was loaded into the back of this van and this idiot is still dunning me for proof that I had paid for a ticket on a tour for day 3. Then she let me know THIS was day 3!! How? I just got into the country an hour ago but this is considered day 3? Seems that from the moment I left my home in Houston I was already on the tour even though I was still in my car driving down loop 610! I told her again when I check into the hotel I will provide proof and to not call me again. I gave this person my invoice after checking into the hotel and after that she had nothing to say to me, even if I asked her a question. On her last day in Beijing she approached me on the tour bus and had the nerve to ask if my Michael Kors bag was real! Seems her ‘friends’ were going to be at our hotel selling knock-off handbags and she wanted to give me their room number so she could put some more of my money in her pocket. I can buy knock-off handbags right here in Houston don’t need to fly out of the country for that. Lisa was a nasty little woman who continually looked down her nose at me unless she was trying to get some of that green stuff to fly out of my wallet into hers. China was a one time trip for me and I won’t be returning.After this review I was contacted by Alex at Intertrips who apologized profusely for the less than pleasant experience I had on the tours in Beijing. At a token of my updating this review he send me a stuffed animal and two Starbucks gift cards.

Review №9

2024-03-11 04:38:26

Thailand was unbelievable.Big comfy air conditioned tour bus, and the guides were great, especially Audi.2/3 hotels were very nice.All the places we went and things we did were just the coolest, besides the handful of stops which are obviously designed to just drop tourists onto a sales floor. Not excessive enough to be a problem or anything, just something to expect.On the downside, one of our hotels was later DRASTICALLY downgraded from what was advertised when we booked.Also, when we arrived to one hotel to discover theyd booked one of our rooms incorrectly, the company was zero help getting us accommodated. They basically told me to kick rocks, and I was stuck shelling out a significant chunk of change to upgrade to the accommodation we were supposed to have in the first place.Overall a good experience, just beware the bait and switch stuff.

Review №10

2023-08-11 00:15:06

We took a trip to China in 2017. It was a great balance between tour and explore on your own, with an unbelievably low price. They did a great job with our visas. There was a wide age range in our group: 30’s through 90’s—not a whiner in the group. Hunan airlines was wonderful, tour guides were excellent. Plenty of activities, with optional tours available. The breakfasts excellent. Hotel location was not in the middle of the action, but very good. Would do another tour with Intertrips.

Review №11

2024-03-16 14:52:49

Thank you, Intertrip for a wonderful Asian Trip to Thailand. My tour guide Tigerwish was amazing!!! It was a trip I will remember forever!

Review №12

2023-06-29 10:47:20

Went on a trip to Thailand and was very lucky to have Tiger as our tour guide! He is super detailed and goes out of his way to make sure you have an amazing vacation. If you want to experience Thailand I would recommend going with Tiger 10/10!

Review №13

2023-06-29 03:00:48

I booked a trip to Thailand and Cambodia thru Intertrips, everything was great, customer service reps were very helpful from day one and through all the process. Our tour guide in Thailand Mr. Tiger, was one of the best I have had, very respectful and easy to communicate with, knowledgeable and charismatic. He went out and beyond his way to accommodate our needs, he was very helpful with every detail of our trip and made the experience enjoyable. Thank you Mr Tiger. I do recommend Intertrips.

Review №14

2023-08-23 22:27:43

My return flight, they scheduled me to return at 9pm at night. Checkout for the hotel was 11am. I called to complain and he said it was too late I shouldve noticed it on my itinerary when I first got it. I informed him that was why I paid them to set up my trip or I could have set it up myself. Unfortunately it was too late to cancel my trip. I was in a different country by myelf and had to spend 8 hours at the airport alone. So be mindful and check your itinerary the day you get it. The customer service guy and the supervisor were extremely rude and couldve cared less. They really were rude for no reason, I still dont understand why they talked to me the way they did. And when I told them I was writing a review and not using them again, the manager said, good. So here it is and I am tired of giving my money to companies that dont care about the consumer.

Review №15

2023-10-04 16:07:16

Ive been working with this company since before COVID-- our plans to visit China were cancelled and they extended our travel credit to 2029--- very generous extension. Finally, my husband and I found the right time, and trip 3 years later thanks to Jenica

Review №16

2022-12-13 18:06:25

Had such a lovely time on our Thailand tour. Our guide Joe went above and beyond to make sure that we always felt safe and cared for without ever feeling a loss of freedom. He made sure we saw the things in each place that were imortant, and despite being part of a large group - we were always given some freedom.Knocking off one star because of the sheer amount of stops on the tour. Lots of hours on the bus for a very short visit at the actual attraction. This is likely just a me preference - as many people would prefer to see as many things as possible. I just prefer more time in each location with fewer location stops.

Review №17

2022-07-05 18:24:49

I took the China trip with them. Arriving late in China on the first day & leaving early back to USA on the last day.... so basically, no sightseeing for those two days.Keep that in mind that you would be spending quite a lot of time on the bus from city to city. Also, almost every city they scheduled to stop by different factories (tea, pearl, silk, etc). I did prepare there would be sales pitch presentations but unfortunately, they did spend way more time than I expected. More time on shopping that means less time sightseeing the cities. Personally, I prefer to see the nature, the architecture & their culture instead. If you like shopping then you would enjoy this kind of tour.

Review №18

2019-03-20 06:06:28

Great tour company, especially if you want to visit China. I went twice, the first time was last March. We visited Beijing, Shanghai, Suzhou, Hangzhou, and yellow mountain. This last February, most cities were the same except we didnt go to yellow mountain, instead we went to Xian and Wuxi. Both of the trips were fabulous, we stayed at 4 or 5-star hotels, breakfasts (included) were always great at those nice hotels. The tour bus were always nice and clean, they provided 2 bottles of water every day. The tour guides were were very helpful, educating, and entertaining at the same time. They taught us history, culture, local custom, politics from their perspective (I was surprised they were quite frank with criticisms of their government, things change.. I guess..) but best of all, they all went backwards to make sure you have a great time in China. In particular, I would like to comment Eric Liu from last March and Peter Wu from Shanghai this year. They are absolutely the best a tour guide anyone could ask for. I say this after had been in many tours in SE Asia, Middle East, Europe, and S. America.A few notes about the bookings, when I first heard of this trip at $699, including air fares, hotels, tour guides, buses..etc.. I thought it was a scam but after reading many positive reviews I decided to go for it. What the heck, just $699, right? Well I was so nervous, no emails, no contacts, cant even talk to them... all the way up to about 45 days before departure. Then an email from Intertrips with all the details.. you are set to go. Still, no info about seat assignment, at this point, most people would be nervous if they can seat next to their significant others. However, dont worry, Intertrips booked most people in the same tour together so you can switch around at the airport. Dont even try to contact Air China for seat assignment, you wont get anywhere.Anyway on my second trip this last February, the booking thing was exactly the same as the first time so my advice is..relax..that is just the way they do their business.The only downside is that the tour-provided lunches are really really bad, my advice is just enjoy the beers and wait until you venture out in the evening and enjoy local foods. They are really good and you cant hardly spend more than $15 per person for a fabulous meal.Last year our own group had 8 people, this year we had 14, for both trips everyone was very happy. The regular cost for these trips are about $1,499 to 1,899 but sometimes it would drop down to $799 so watch for the specials.So dont worry, this is a fine company, I had traveled with them twice and I will travel with them again.

Review №19

2022-10-06 05:40:16

This is at least the 2nd time I’ve booked a trip with Intertrips and I recommend it to anyone who ask! I’m currently in Thailand (Bangkok at this moment) and the trip has been extraordinary! My guide for the last two days, Mr Pao and our driver Mr Jai were fantastic! Originally booked for last October but due to Covid we had to postpone, this has been absolutely amazing! Off to Phuket tomorrow for 4more days and I can’t wait! Will definitely return

Review №20

2023-08-15 13:15:50

I took a trip to China in 2017 that was booked through Intertrips. Though the price was extremely affordable, the accommodations and services were first class. I highly recommend Intertrips for your travel planning.

Review №21

2023-10-20 15:46:04

Customer Service with Katie has been above and beyond! She responds quickly to my emails. This company has done a great job! Booking trip number 2!!!

Review №22

2022-12-27 13:22:46

I graded the Thailand tour operators - particularly Mr Aon and Ray - very highly, 5 star guys. The drop is because of the difficulty dealing with home office support staff who went awol after we signed up. They could do SO much more to improve but I’m not sure they look here, and haven’t asked me. It caused some in our group to foreswear using them in future.

Review №23

2022-06-04 21:40:48

We had taken the China trip in 2019 and had the time of our lives. Everyone was wonderful from the Diamond Bar staff to the Chinese tour guides. We plan on taking advantage of travel resumption and will definitely use Intertrips for our European vacation.

Review №24

2019-05-20 05:06:26

Finally, I am well rested and I get to write my review about my trip to China. Let me start out by saying the flight there was very exhausting, it wasnt so much the flight as it was the layovers. If you book this deal, which is a great deal by the way, try to book a direct flight! (LAX-Beijing) When we arrived in Beijing Alice Ni our tour guide was there to greet us. She is very friendly, funny, and she really loves her job. The tours were very informative, but BEWARE theyre going try to sell you something at EVERY location. (Kickback) is that what they call it? Also beware of the so called (Upgrade) the bullet train leaving from Beijing going to Suzhou (Dear Valued Customer,I have a really good news for you that we can upgrade your flight from Beijing to Shanghai to a high speed bullet train. Originally, you will fly from Beijing to Shanghai and take the tour bus to Suzhou. If you choose to upgrade your flight to bullet train, you will arrive Suzhou directly. We usually charge $60 per person to upgrade but we got the promotion here. Let me know if you want this free gift. This isnt an (Upgrade) 5 or 6 hours on the train not really sure all I remembered was it was long and exhausting. And to make matters worse our tour guide Henry wasnt there to greet us. He showed up an HOUR LATER!!! We were standing out in the cold waiting for his arrival. We had people of all ages (Elderly) which was very unprofessional and he seemed very Unapologetic and he arrived then gave us some bogus lie about how the train was supposed to arrive in Shanghai instead of Suzhou. This is why I have Aprils email listed above. (Dear Customer) Henry on the other hand wasnt friendly and he didnt seem to love his job. But hey, Im just writing my review dont miss out on China.

Review №25

2022-05-20 02:37:03

I booked a trip to Japan with intertrips right before Covid 19, you know all the story after that. I have to say, I tried to cancel the trip after the temporary cancellation, but I couldnt because of the policy they have of no money refund. I got beyond mad because of that, after 2 years of covid restrictions in 2022, they helped me reinstate my vacation, now not to Japan because this country still have restrictions, and I am not willing to vaccinate, we were able to transfer this time to europe I made a mistake and they helped me to fixed it. Customer service with Daisy Ji was amazing. She answer your emails within the same day, and they do answer the phone and follow up. I truly appreciate your support and flexibility in this unprecedent time.

Review №26

2018-10-31 05:43:26

RUN don’t walk away from this agency! We just returned from a trip to Bangkok with add on trips to Phuket snd Hong Kong. They are completely disorganized and only interested in making as much money from their customers as possible. We booked this trip at least 6 months in advance snd finally received our itinerary shortly before the trip. We received no info about our flights to Phuket snd Hong Kong except flight numbers. After requesting more info about the flights I was told I would receive the info from my local guides. It turned out these flights were discount airlines which had very restrictive baggage rules. It turned out we had to pay an additional $150 in baggage fees because we were not told that discount airlines would be used and did not pack accordingly.In addition, the Phuket and Hong Kong add ons were advertised as three day trips. They were NOT three day trips. We arrived in Hong Kong at 11:00PM the first day and left at 8:30 AM the third day. This was a one day visit. Had we known we would have planned these trips on our own and would have enjoyed more days and spent much less money.The flights they booked for us had huge layover times in one case 8 hours. Awful!!Also, just about 10 days before the trip I received an email from Intertrips that we had to pay a $120 “service fee” for local guides. This info was not in the original agreement. I felt intimidated into paying this fee as I didn’t want our trip to be canceled. This was completely unfair. It was not our job to pay the guides. And as it turned out these guides did nothing but accompany the transfer driver. They did not in any way serve as guides and in some cases spoke English so poorly we were not able to communicate with them at all. Some of them arrived late to meet us at the airport and we had to wait hoping they would show up.Although the three cities we visited were amazing, this agency was truly a scam. Please avoid if you want a well-planned itinerary at a fair price.

Review №27

2023-08-16 17:33:07

I took a trip to Thailand with this group. I will not do it again. The tour guides was rude and the hotels was in the middle of nowhere. I was very disappointed. Never again will they get my money. I also spread the news with my friends

Review №28

2018-12-27 07:48:41

We recently when to the china 9 days tour and it was amazing! We really enjoy our trip, Exellent tour for the price you paid! This is how it works!! The million dollar question?! How come is so cheap.. because they have sponsors.. they take you to some chinesseManufactures ( witch are fun ) you learn interesting things! Plus they take you to the other turistic places. Hotels are great i can say 4-5 stars, food was great, bus was nice, new and clean, air china was also great.. no complains!! The only thing one of our tour guie did not have patience with a large group her name was laura.. if you have the pleasure to meet her :& ... so we have a great time overall.

Review №29

2020-01-14 01:13:58

WE PURCHASED OUR TRIP THROUGH GROUPON WHICH FILTERS OUT NEGATIVE REVIEWS. SO UNLESS YOU LOOK ELSE WHERE FOR REVIEWS YOU WOULDNT KNOW.INTERTRIPS IS THE WORST TRAVEL COMPANY I HAVE EVER USED - STAY AWAY FROM VIVIAN NIU CUSTOMER SERVICE AGENT.BE PREPARED TO BE STUCK ON BUSES FOR UP TO 12 HOURS WITH NO FOOD OR WATER - WE WERE LITERATELY REFUSED FOOD, WATER OR HEAT. THEY WAIST SEVERAL DAYS OF YOUR TRIP STUCK IN AIRPORTS & BUSES. WHAT SEEMS TO BE A GOOD BARGAIN IS A WASTE OF YOUR HARD EARNED VACATION TIME.THE TOUR GUIDES HOLD YOUR PASSPORT AND YOU ARE HELD HOSTAGE WITH THEM. THEY TOLD US THEY LOST OURS FOR DAYS. I THINK THEY REALIZED WE WERE GOING TO LEAVE THE TOUR.THEY TAKE YOU TO NON STOP HIGH PRESSURED SALES STORES WHERE THE SALES TEAMS STALK YOU LIKE VULTURES.YOU CAN NOT COMMUNICATE WITH HOME VIA GOOGLE OR ANY SOCIAL MEDIA BECAUSE OF CHINAS GREAT WALL OF FIRE.I can not Express how disappointed we are.Why we were not flown into Beijing in the first place is very confusing.We were flown way out of the way into Wuhan; our connecting flight to Beijing was canceled.We were then transferred to a hotel, but given no options to eat other then packaged Ramen, all with meat and onions. THERE WAS NO RESTAURANT TO WALK TOI am allergic to onions and Basha doesnt eat meat.We were offered no coffee or tea.We were told by the airlines they had contacted our tour guide, but in fact they had not.This morning they said they never heard of our tour company.There was no number for the tour guide given.It was frustrating for us to figure out as the airline would not allow us to board without having been cleared by the tour company.At this point it has been over 12 hours since we had eaten.Once we got Micheal from inter trips to confirm we were able to board.However we were told that we missed our tour for the day.Arriving to Beijing turned out to be more stressful as we located Tom from intertrips, we were given little time to get a snack as they were rushed to get to their tour ( which we were not on).Now it has been close to 16 hours we hadnt eaten.Tom dropped us off on the side of our hotel and told us to check in on our own.we lost 2 days in Beijing, which left us going on our own to Forbidden palace & Tiananmen Square on a Monday and it was closed.We missed Temple of Heaven because the tour guide took our group on the first day, so it was done out of order.The Jade Museum was not a museum it was an over priced store that was extremely cold, our lunch was served prior to us getting there and was cold.The bus driver kept the bus cold and it was freezing repeated requests went unanswered to heat the bus.We were not offered blankets.We were double layered socks, long Jons under our clothes 4 shirts jackets, hats and gloves it was 0 degrees Celsius out.There were days wasted traveling all day was spent at the airport on day 7.There was no canal ride.The silk factory was an over priced shopping excursion and long hours spent on the bus. Another day wasted.Day 9 was a waste of time, I asked a day a head of time to go to the temple my request went ignoredDay 10 another boring trip to a high pressure sales excursion to the tea place.Honestly this trip was a waste of our timeA waste of a vacation that we only get once in a lifetime.VIVIAN NIU PROMISED TO HELP WITH SOME COMPENSATION BUT HAS BEEN GHOSTING US SINCE THE END OF THE TRIP. I WILL BE TURNING THEM IN TO THE DEPARTMENT OF CONSUMER AFFAIRS AND THE BBB

Review №30

2023-03-30 17:28:27

My experience with Intertrips was very good, Vannesa help me a lot to book a new tour and the tour was very good in Japan, I will recommend 100 % to everyone and I can’t wait to go again

Review №31

2023-07-27 18:29:37

Had a great trip to China in 2018 with Intertrips at a great price. Haven’t seen any other good deals yet recently.

Review №32

2023-08-19 15:06:54

Iceland was beautiful. The price was amazing. Easy to walk to town, food and church. Hotel was nice.

Review №33

2019-12-22 03:34:50

Best trip experience ever and at a great value too! Would recommend for anyone who wants to visit China at a budget.

Review №34

2023-09-24 12:31:05

Tour was canceled! A lot of time and planning wasted

Review №35

2021-05-13 04:03:37

Never answered the phone. I booked 6 tickets to Thailand and i dont know whats going on

Review №36

2023-08-10 01:19:51

All good.

Review №37

2018-10-10 17:26:20

They dont speak english, and really not interested in your business, I would not risk my vacation with company like this

Review №38

2023-08-10 00:25:13

Great company, culture and experience.