Integrity Automotive Service, Inc. in Scotts Valley

Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image Integrity Automotive Service, Inc. image

Categories

  • Auto repair shop
  • Auto electrical service
  • Auto radiator repair service
  • Auto tune up service
  • Diesel engine repair service
  • Engine rebuilding service
  • Oil change service
  • Smog inspection station
  • Tire shop
  • Transmission shop

Phone: +1 831-439-9631
Site: https://smogcheckscottsvalle...
Opening hours
  • Monday:8 AM–5 PM
  • Tuesday:8 AM–5 PM
  • Wednesday:8 AM–5 PM
  • Thursday:8 AM–5 PM
  • Friday:8 AM–5 PM
  • Saturday:8 AM–4 PM
  • Sunday:Closed
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Total reviews rating 3.7

178 Reviews for Integrity Automotive Service, Inc. 2024:

Review №1

2024-03-06 19:50:18

I called Integrity for pricing on an oil change and overall check up on my 21 jeep wrangler Eco Diesel and this will be the place i bring it from now on. Not only are they very nice and patient over the phone, They are fast and very detailed when working on your vehicle, they topped by DEF just because they saw it was low on my odometer. The staff upfront (specifically Charissa) is very friendly and professional. Overall a very good experience and i highly recommend coming here for all your service needs. They also do tires! Which is hard to find good pricing for around here.

Review №2

2024-03-07 19:59:54

If you’re looking for a shop that can work on Range Rovers in north Santa Cruz county then consider Integrity Auto. I needed my turbocharger and my radiator cooling fan replaced as well as diagnosing and fixing a coolant leak, and Integrity Auto fixed it all. Sam, the manager, gave appropriate attention to my vehicle and was always very responsive and receptive to my concerns/needs. Great customer service! He was highly professional and I can say the same for his staff there (front desk and mechanics). This is my second auto to get serviced there and I’ll go there again.

Review №3

2024-03-06 18:22:18

I have pretty bad experience when visiting a car shop because I feel like other places charge me a ton of money for labor and unnecessary work. Not only did I get amazing customer service but they thoroughly explained exactly what they did with my car and what I needed to keep an eye out for. I got my brakes and tires replaced here a few months ago and they did a great job. They recommended that I come back to do other services on my car which I will definitely be coming back to do later. They were speedy and very communicative. I highly recommend visiting this shop.

Review №4

2024-03-15 21:52:38

Great job as usual. Had my Chevy Tahoe towed in they had the fuel pump replaced the next day at noon. I have been using Integrity for over a decade. My cars are old and worn out like myself but they always take good care of us. Charissa on the service desk did a great job on communication and even helped to keep the cost down.

Review №5

2024-03-06 01:05:54

No problem with the smog check but afterwards they said I needed to do an expensive repair that was doing damage to my front breaks. They said $1800 at first but then $1300 of I did it that day. I decided to call my regular mechanic and was told to bring my car there. I did and they checked my car and said it was fine! Be aware that they pay people ($10 discount coupons) to write reviews. I was told other things by my mechanic but I am only reporting on my first hand experience. Like I said, they were fine for the smog check.

Review №6

2024-03-21 03:21:21

Thank you to every kind person that works here. Ive been driving for a while and had all sorts of trouble with many cars but my most recent one is the nicest car ive owned. Ive taken it to many places but the overwhelming sense of customer service care this shop provides is worth every penny. The have a company that works with them to make car work affordable. If you pay it in 7 payments you have no interest which is worth it. I also have AAA Auto insurance and get a 10% discount at this shop because of it, ANOTHER great option that this shop provides. They are usually available to get work done/finished on your car within 1 business day for serious work, or a few hours for something minor. They will forever have my loyalty and i would recommend them to anyone.

Review №7

2024-03-09 18:56:47

Ive been a mechanic here at integrity automotive for little over 6 months. Ive been around plenty of shops to know a good persons of crafts. since Ive worked here its been the best joy to help customers fulfill their needs in proper time. Ill never be happier around anyother set of team members I give 5 stars through and through.

Review №8

2024-03-14 23:36:42

I’ve been having issues with my breaks on my 2005 Toyota tundra for a while now, Took it to integrity today and the fixed it up same day on super short notice. Really nice staff, with great customer service. Highly recommend them for your car needs.

Review №9

2024-03-13 20:17:48

I found the staff to be pleasant, kind & very expedient. My car was in and out in a few hours and that really impressed me. When I picked my car up, there was trash (my own, from the car door) strewn across the driver’s seat. In the trunk, the spare cover was ajar and tools from under it were not returned to their appropriate areas. This lack of attention gives me pause. I believe in honest and fair reviews and 4 stars suggests more positive than negative; a fairer grade would be 3.5 (passing, but underwhelmed)…but I’ve rounded up, as these are forgivable errors.

Review №10

2024-01-02 02:49:00

The cars dashboard warned that the EV charging system required immediate servicing. The problem was quickly determined to be the failure of the EV coolant radiator found punctured. The EV radiator and EV coolant were replaced and all is well. The $3000.00 cost was shocking, roughly split between the replacement part cost and labor costs. The repair job was completed in less than a day, much faster than the expected 2-3 day estimate. The repair required the removal of much of the front of the car for access to replace the EV radiator.Front turn signals failed after 2 days, and returned to the shop and fixed in less than an hour, no charge.Thank you.