Illume Solutions, Inc., East La Habra Boulevard, La Habra, CA in La Habra

Review №1

2018-09-21 23:55:21

This is the most honest businessman I have dealt with in a very long time. If it can be fixed cheaper elsewhere, he will tell you so. Otherwise, he will do an expert job for you, and usually get it out much faster than the Apple Store. As an Apple Certified Tech, I am also grateful for the confidence I have knowing Apple has given him the thumbs up for having met their rigorous standards for workmanship. An added plus: the owner, John is a former Apple Store tech, so he knows a lot of the ins and outs of how Apple works at the store level, too.

Review №2

2015-10-24 00:40:27

Offered a truly free diagnostic on an iMac. I was called back with 24 hours of dropping off the machine. The tech gave me an honest assessment even though I ended up not doing the repair as a result. The shop is classy and clean, the technician was knowledgeable and considerate, and I appreciate the honest business.

Review №3

2018-07-01 16:57:49

Business opens at 11:00 a.m. Thanks to Mr. Nelson and his staff for their diagnostics and insight on certain issues of security, monitoring, and test methods for system optimization.Practical and hands on. Repair was on-time and price commensurate with industry rates. Family members also have entrusted their apples, androids, desktops, and jail broken devices and laptops to Illume solutions.Appreciate the many lessons, truth and advice. Charming repair location in the City of La Habra---south side of La Habra Blvd. John is a certified MAC expert (25 years) and referred by the source = Apple. Thank you!

Review №4

2020-09-10 20:42:45

They provided me with the most cost effective solution and were very honest with me about my options. Instead of attempting to up sell me they advised on what was the smartest decision. As soon as I found the right solution they were very fast with the repair and communicated with me throughout the entire process. HIGHLY recommended

Review №5

2015-02-25 00:23:19

An Apple store technician suggested that I take my MacBook Pro to Illume in La Habra when it was malfunctioning. I had previously obtained a written evaluation by a Geek technician that my MacBook Pro could not be fixed due to a bad motherboard. The owner of Illume, John Nelson quickly diagnosed the problem as being a swollen battery that was pressing on the motherboard. I did not need to buy a new computer; just a new battery. Over the years and with reasonable cost and professional, competent and honest service, I have not sought out another technician for repair and maintenance of my computers.

Review №6

2018-07-17 20:01:23

Ive been here three times and its been great every time. I have a 2012 macbook pro that I dropped. That was trip #1. They replaced the screen and did a diagnostic check up. About $250 several years ago. Then I got the sensor pad wet. Trip #2. About $180. They dried it out and did another diagnostic and fixed issues. Then it was just plain slow bc its from 2012. Trip #3 equaled a replaced hard drive and updated the ram and a few other computer-y things. About $365. Thats over the course of six years. Plus, even though it was a possibility, I didnt lose anything like pictures and documents.

Review №7

2017-08-10 21:54:40

I have used Illume Solutions on two occasions. They are a business that operates with the highest Integrity and customer service. The prices are reasonable and if they cannot fix it you need a new device.

Review №8

2017-07-15 13:25:28

Highly recommended! They successfully recovered all of my files from my 2012 MacBook Pro which had a failed hard drive. I had just photographed a wedding and my MacBook was the only place I had them on! Thank you Illume Solutions!!

Review №9

2016-09-15 21:25:09

I took in my IMAC 27 inch thinking it was dead. But it was just a printer issue causing all the problems!. The service was quick, reasonable and HONEST. Thanks so much!

Review №10

2020-04-20 22:30:40

Wasn’t so friendly pretty rude guy and on top pricey not sure if $89 is good price for Factory Restore or just taking advantage of COVID19 found out there is other places that charge $39 for the same work he did. Unfortunately they are close and I need to get my laptop running but yeah check out other places before coming here