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Hyatt Centric Mountain View in Mountain View

4.3 (199) 409 San Antonio Rd, Mountain View, CA 94040, United States

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Hotel

Location on the map

Mountain View, Santa Clara County, California, US

Phone: +1 650-948-1234
Site: https://hyatt.com/hyatt-cent...

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Total reviews rating 4.3

199 Reviews for Hyatt Centric Mountain View 2024:

Review №1

2024-06-28 01:27:08

Really enjoyed my stay there. The room was quite spacious. Aircon worked perfectly: quiet, and keeping the right temperature, not too hot, not too cold. And the hotel staff was super helpful. I like my tea from ceramic mugs, and they were happy to accommodate.One thing to note, the restaurant is closed Sunday evenings. But there are plenty of places to eat around. Also, there is a Safeway nearby, if you need water or some medicine or snacks.

Review №2

2024-04-21 09:30:27

Our stay here was good overall.The room was spacious and modern, and the hotel’s located in an outdoor shopping center, with big box stores and restaurants around. There’s also some nice touches of silicon valley themes in the decor all around the hotel.We did have an electrical issue with our original room where the lights shut off and couldn’t be turned on again, but maintenance arrived in a timely manner and we were moved to a different room after they weren’t able to fix the issue.The globalist breakfast in the lobby restaurant is good, the menu selection is sufficient, and the service is quite quick. The breakfast hours end a little earlier than I like though, especially on weekdays.

Review №3

2024-06-03 06:38:40

Dishonest hotel staff and manager. They told me that if I don’t use their paid parking service my car will very likely get towed (they said everyday there are cars disappearing). The truth is the public parking structure next door is open 24 hours and the security guy at the parking structure suggested there are cars parked overnight and it is ok.

Review №4

2024-06-30 00:51:40

My friend stayed here, so I visited. Very nice pool and bar area. They really liked the room, customer service, and food.

Review №5

2024-06-21 19:33:31

Check your invoice before checking out. It seems like they always try to charge for the Fiji water. This happened to both me and a colleague. I had to call to have those items removed from my invoice.

Review №6

2023-12-07 16:22:58

Service was awesome. Rooms were perfect. Location was great. Gave 4 stars just for the fact that EVERY elliptical machine in the workout room did not work. I know its weird but we choose hotels by the workout room quite often. So that was a little disappointing. Was a very nice place though.

Review №7

2023-10-08 20:23:38

We had a wonderful time staying here!Hotel is very new, modern and clean. The rooms are spacious and comfy. Great location. Staff on the reception desk are the best - always so friendly, kind and helpful. The pool area is relaxing.If we had to be picky - the wooden flooring means you can hear heavy footsteps at night (even with earplugs). And we were offered daily housekeeping and had to ask reception when it was coming both days. Very minor issues though.Definitely would return!

Review №8

2023-12-05 21:44:43

The Hyatt Centric Mountain View has become our go-to hotel in Silicon Valley. The hotel is modern, well run and has a great location near transportation, restaurants and retail. Their restaurant, Fairchilds, is excellent for breakfast and dinner. The rooms are very modern and up to date and the front desk is exceptionally helpful and accommodating. The general manager is always present and checks on guests experience to be sure they are pleased. Best run hotel in the Valley! The entire team is professional and helpful.

Review №9

2024-04-07 01:58:44

Update: much better experience. Thank youNoisy! They knew it was the elevator and still checked it out and then offered to bring a fan to create white/more noise to drown out the noise I was complaining about in the first place. Roo.s are comfy and clean but hospitality and mgmt dont care and wont address your complaints seriously. Theyll just pretend youre hearing things and bring you a fan.

Review №10

2023-12-05 12:31:44

Hands down THE best hotel in the Bay Area ( been to more than 20 at least) located in the heart of Mountain View plaza with lots of restaurants and stores so many food options, Beautiful modern design, quiet rooms, comfy beds, super friendly staff, great breakfast, easy parking too and just really overall excellent. This Place has been my first choice every time I was in the area this past year and it never disappoints.

Review №11

2024-01-02 05:53:52

The Hyatt was a nice hotel. We were there as a group for business and youd have thought they might offer some sort of discount for our number. All in all, it was pricey, eh service, nice rooms.

Review №12

2023-04-01 22:22:41

Very new and modern hotel. Good location next to many restaurants and shopping area but still quiet. There is a small park and dog park nearby. The room is very clean and comfortable. They also have a outdoor swimming pool and hot tub. Too bad we didn’t bring our swim suits with us. Nice staff. No need to use the hotel parking garage which costs 28$ a day. There are plenty of public parking close-by.

Review №13

2023-10-29 15:48:29

Room is clean. Front desk is nice.There are six coffee capsules but all of them are decaf light roast.Very, very poor soundproof room. People above us walked hard and it feels like someone knocked on your head.And Hyatt Centric changed $20 for parking overnight even you are the hotel guest.

Review №14

2023-06-13 20:23:34

DONT EVER STAY AT THIS HOTEL One of the absolute worst hotel experiences I have ever had. If you are a light sleeper do not stay here. I was on the top floor to avoid noise waking me up at night but no luck. The air conditioners on the roof made an incredible amount of noise. It literally sounded like an airplane or helicopter landing on the roof every 30-45 minutes and would last 15-20 mins each time.

Review №15

2023-07-25 04:42:06

I stayed here for a little bit shy of a week. Food was OK by ok I mean very inconsistent you do have to pick it up from the bar as there is no room service be prepared for that. I would also bring cash for food at the bar I found the tip amount changed with 3 of my orders. Servers some were great as you would expect others not so much maybe need more training or moved to a different department. What’s made up for the inconsistencies in service was my room a stayed in a suite great size, private, comfy bed and pillows. I would say stay here for the suite/ rooms not for the expectation of great service or amenities. Last note jacuzzi was always cold I had to call to have it warmed pool was even colder which I don’t mind for a pool but jacuzzi. Overall nice place but missing in the service dept.

Review №16

2022-10-04 00:15:07

Wow. Very much enjoyed my stay here. The location was fantastic. So many great places to eat within walking distance. Hotel staff were excellent throughout. Had one of the best hotel gyms Ive been to, and the pool area was extremely relaxing. Being a Globalist tier member, got upgraded to a spectacular one bedroom suite as well.The only bad part about my stay was it was only for one night! Certainly will return if given the chance.

Review №17

2023-06-01 19:15:52

Nice comfortable bed & very spacious room. Self parking is extra $20 at the parking garage across the hotel building. Swimming pool has warm water but the jacuzzi was dirty. Nice fitness room with new equipments. Walking distance to Trader Joe’s, Safeway, and restaurants.

Review №18

2023-09-18 23:14:06

I recently stayed at the Hyatt Centric in Mountain View for a business trip, and I had an absolutely awful experience that I feel compelled to share. Prior to my stay, a coworker had warned me about a phone theft incident at this hotel, so I took extra precautions to safeguard my belongings. Unfortunately, that wasnt enough to protect my Airpods Pro.One day during my stay, I accidentally left my Airpods Pro charging on the nightstand when I left my room. The only day my room was cleaned was that particular day, and when I returned late at night, my Airpods were mysteriously missing.I immediately reported the theft to the hotel lobby, but their response was abysmal. They promised that the hotel manager would contact me the next day but left me hanging until well after 7pm. When the manager finally called, they claimed that no one had entered my room. This was an outright lie because my room had clearly been cleaned and organized.The hotel staff then changed their story, saying that only the cleaning staff had entered my room. When I confronted them with the inconsistency, they claimed to have conducted thorough investigations, including checking staff lockers, but found nothing. Its astonishing how they could conduct such investigations within 30 minutes when they initially denied anyone had entered my room.To make matters worse, the hotel staff washed their hands of the situation, stating that they werent responsible and refused to offer any assistance. They even suggested involving the police if I wanted to proceed. This utter lack of responsibility and assistance from the hotel is inexcusable.My experience at the Hyatt Centric in Mountain View was marred by theft, dishonesty, and a complete disregard for customer well-being. I strongly advise anyone considering staying here to think twice before risking their belongings and having to deal with such terrible customer service.

Review №19

2023-07-06 19:55:03

Stayed here with some out of town friends that were here for a concert. Everyone from the front desk, to the maintenance man, to the maids were so nice. The room was nice. We had some trouble with our fridge not working but they fixed it right away. The AC wasn’t as cold as we would have liked. The one thing that I didn’t really like is that because there are hardwood floors, you can hear everyone walking. The people staying above us walked hard and were SO loud and woke up early every day and would wake us up. But besides that everything was good. Location is great because there are a lot of stores and restaurants nearby

Review №20

2024-05-28 05:47:00

Update the review with our latest stay in May 2024. The rooms are noisy, dirty and have weird smells. 🤮None of the charging stations actually works and they never fix this (April 2023)

Review №21

2023-07-30 19:38:04

The Hyatt Centric Mountain View was an awesome stay. Rooms were clean and comfortable. Staff was friendly and accommodating. The restaurant Fairchilds Public House is on site and has very delicious fair priced food and drinks. The overall atmosphere is family friendly, couple friendly, and individual traveler friendly. During our stay there was a pool side music DJ and food. Definitely recommend this place.

Review №22

2023-08-13 22:33:23

We have been staying here for the past 2 weeks of what will be almost 2.5 weeks because of some house repair.First the rooms - beds are comfortable. Certainly not at par with say the heavenly beds of Westin but overall the rooms and beds are comfortable. It does take a while for the rooms to cool but once you manage it, its great. The rooms are very modern given how new it is.The location is amazing. Safeway and Trader Joes are all within a 2 minute walk - at most and everything is right there. There is a movie theater about a minute way from there too. Honestly, cant beat the location of this hotel - it is spectacular.The service is amazing! The restaurant staff is super friendly and cordial. The hotel general manager is super nice and super helpful and one of the front desk person, JB, is honestly the role model for how service should be done - such a lost art here in the US and JB is absolutely spectacular. We have felt so welcome here the entire stay. If I could give 6 stars for this, I would.Other stuff - gym is really really nice and often not crowded at all. A really nice bonus to the overall stay.We have been enjoying our stay here.

Review №23

2024-03-13 23:32:51

Seems like they cut corners building this place. A lot of things were in disrepair or just cheap, and the walls/ceilings arent well insulated. I could hear my neighbors on both sides and above me.

Review №24

2023-06-05 12:22:35

Go-to place to stay when in MTV for business. The hotel tries their best to upgrade you if you are a Hyatt Globalist and the larger suites are great for longer stays. Additionally, its great to have supermarkets and box stores walking distance from the hotel. They also have a good gym that never seems crowded.

Review №25

2023-11-06 17:18:24

Clean and very elegant Hyatt Centric right in the middle of the action in Silicon Valley. Have stayed here multiple times while in the valley for work and it’s been a pleasure every time. Rooms are very modern, new and clean. Staff is nice and very helpful. The plaza where it is situated has a Starbucks and highly rated Boba Bliss along with Tarder Joes and Target. It’s by far one of the best values while staying in SV.

Review №26

2022-10-04 23:35:19

Our stay was excellent. The hotel was modern, clean, and just plain lovely. The pool area was clean and fantastic. Our room was spacious, clean, and very modern as well. There was a mini fridge, but we were slightly bummed to see there was no microwave. A small nuisance though, really.We booked because we had planned to see a show at the Shoreline Amphitheater. Unfortunately, upon our landing in SF we found out the show had been canceled. We decided to stay in the area anyway since we were already there. When we checked in at the Hyatt, I had a conversation with an employee who checked us in. The nightly room price had dropped dramatically (around $50) due to the amount of cancellations from people who planned to go to the show but cancelled after the show was. The person man who checked us in graciously told us hed give us that room rate for just that night (we were staying two nights). We were elated by this.Upon checking out, the room rate had not been adjusted like promised. The girl who checked us out apologized and said there was nothing she could do until her manager came in later that day, and told us wed receive an email about it later. Later when I received the email, it was just a copy of our receipt, but the price was the same. After calling to follow up, I spoke with Lani about it, where we were told that rate adjustments are not a part of their policy. I was dismayed because thats what we were promised. She told me shed speak with the manager who checked us in when he was back into work in a few days and let me know.Today, I received a new receipt via email with the price adjusted rate. While it may seem the staff needs to get on the same page with how they handle these situations, in the end I was very pleased with the customer service I received. Thank you Lani and everyone else involved in helping us to have a great stay. Would definitely stay again if the show gets rescheduled!

Review №27

2023-06-17 23:57:45

Reply to hotel response below - we gave you enough of our time and a chance to fix this. You chose to do a half a** job and still continue to lie. We were able to get what we were looking for at Marriott down the street where thier pool actually was 87.Extremely disappointed with this place. I called them to find out what the pool temp was kept at before booking and was told 85. We ended up booking with them. Got a room on the 6th floor that gave us a view of the parking garage across the street which is also where guests paid parking is. We went down to use the pool and the water was maybe in the high 70s. The hot tub was maybe in the low 90s. After having my lower legs in the pool for about 15 seconds, going to the room and down to the front desk, my legs were still cold. I was talking to Adrian who was extreamly kind and compassionate about the situation and actually apologized and tried to remedy the situation. The manager Laura/Lora rudely jumped into our conversation without proper introduction and lied right to my face and kept telling me how the pool was at 87 and assure me that she checked it and tried making excuses about the wind cooling it down. It was a sunny day where wind would not have had much impact especially considering the pool is surrounded by the building on all but one side and part of the top. On the call earlier I was told 85 and now it was 87. It was neither. We had been on the property less then an hour. We were told that if we leave we could get a 50% discount or if we stayed they would discount our room. Manager also said that the hot tub was at 100 degrees. Needless to say that was also a lie. We ended up leaving and stayed at Courtyard by Marriott just down the street. The pool was actually 87 and they keep their hot tub at 104. The environment at Courtyard was much more peaceful and felt like an oasis being outside. If the manager lied to me like that, imagine she has had quite the practice of doing so. Very disappointed that we were mislead and lied to and that out time was wasted.

Review №28

2023-04-22 15:15:28

Very clean and modern hotel. Front desk staff is super friendly and helpful. Self parking across the street in a large underground garage is easy and convenient. Hotel restaurant is excellent - breakfast and dinner were delicious! Room was rather spacious. I would certainly recommend this hotel.

Review №29

2023-04-05 01:37:05

Rooms, service and locations are all super great, especially considering the price. There is just one thing that left me unsatisfied. They assigned me a room just in front of the elevators, so there was quite a noise during the night due to people coming and going from the elevators and chatting/laughing etc. Not so great considering that I booked the room after 13+ hrs of flight.

Review №30

2022-12-31 19:28:50

Howard, the manager, was, by far, undoubtedly, the best Hyatt employee. Ive met tons of hotel employees, but Howard went above the rest. The room we booked showed a bathtub on the website, but there was no bathtub when we got to the room. I called the front desk and was told rooms with a tub were all sold out. But Howard stepped in, made things right, and immediately looked for ways to meet our needs. He told us to relax in our room while he personally went to two rooms on different floors to check if the available room had a tub. Within a few minutes, he called and told us someone will bring the keys to our new room with a tub. It was a beautiful room with a view of the mountains and 2 large Fuji water bottles waiting for us. Hyatt should promote him to an executive position, pay him to travel worldwide, and create a program that improves staff-guest hospitality. Ive noticed a tremendous decline in hospitality since COVID at all branded hotels but Howard broke that cycle by proactively finding ways to make the guest room feel like home.The hotel was in a quiet area yet it is next to a shopping center with plenty of restaurants.

Review №31

2022-04-02 23:34:38

Wonderful experience staying here while house hunting after a cross country move. Every person that I interacted with on staff was warm and kind. They helped me with a number of unusual requests without hesitation and I felt very supported with the special needs of the stay. The food at the restaurant was super delicious and had something for everyone but featured really fresh ingredients and outstanding flavors. Pro tip - request a room with a core of the dog park- delightful. Highly recommend!

Review №32

2023-04-30 05:00:00

Here for our 17th anniversary.Havent back in the area for a decade, and we have lots of memories about the area. Hotel is pretty near a good number of restaurants. Rooms are clean. Had some issues but JB from the staff was phenomenal and sorted out everything perfectly. I highly recommend this hotel mainly because of the service you get.

Review №33

2022-03-06 15:19:13

I had a great stay. I rented the VIP suite and it has an awesome balcony over looking a dog park. After a long day it is nice to just kick back and relax. The shower is massive with two shower heads. The tub is great if you are 5’ or shorter. The bed was great and I had no issues sleeping whatsoever. Will stay again.

Review №34

2023-05-22 14:58:24

Great Business Hotel! Nothing more nothing less..the gym was good and so was the hot tub. Great hospitality overall at the front desk and at the restaurant.. Oh and they serve Fiji water in the rooms and it looks like they re complimentary but they arent :)

Review №35

2022-07-16 19:47:50

Everything looks nice on the surface, but I would rather stay at a motel 6. Our room temperature will not go below 76 degrees, but another person in our group could not get there room above 64. Not only is breakfast not included and is expensive, my meal came eggs not how I asked, cold and tasted not good. My potatos tasted as if they were leftovers, cold and bad taste. One person ordered oatmeal and they changed extra for the milk, and he has to ask for it.The elevator is slow, its just a large number of small things. We stayed from a Wednesday to a Sunday morning. Its not like they were slammed. I hope others had a better experience.

Review №36

2023-05-30 03:12:31

Favourite Hotel i’ve stay in SF by far!! The staff is super friendly and the location of this hotel is in between 4 amazingly large supermarkets with a ton of good food!!Rooms are super nice and clean and the area is generally super safe :) it’s also next to a dog park so +1000000

Review №37

2022-06-09 05:51:31

I have stayed here several months since my first review, I absolutely love this place. great manager, great staff. amazing location, the stores nearby are great. great bed. good housekeeping. very comfortable here. feels like i come home. My wife and I both love it here. Gym is great. pool is a little shallow, the pool area is very nice. Staff always go out of there way for me. I deserve it, but nonetheless, grateful.

Review №38

2023-08-05 18:28:10

We had a very nice stay here -- friendly staff, central location, walking distance to movies, coffee, groceries, and good restaurants (inc. in the hotel.) Nice pool, too! Well certainly stay here again.

Review №39

2024-02-02 14:27:07

Very clean rooms, good gym, great pool, and excellent location.

Review №40

2022-10-13 17:08:38

Great clean hotel. Modern rooms. Awesome location, close to stores and restaurants. Gym and pool are fantastic.My only complaint is that parking is an added $15 charge when there are hundreds of free parking spots in the garage directly next to the hotel & all over San Antonio Center.

Review №41

2023-03-18 01:00:54

TL;DR- Thin walls and floors, and deceptive billing behavior.I booked a 1 bedroom suite from the 12th to 17th March, 2023. I checked in, admired the beautiful room, and went to bed- only to be woken up by my neighbors upstairs stomping about. The next day- I could hear my neighbours child crying while watching TV in the lounge room.Management did move me to a studio on Tuesday morning and gave me 5,000 points as an apology as there were no suites available; in a room with an HVAC system that didnt seem to heat nor cool the room.On checking out- I was informed there would be a $7 charge per bottle of water I drank, with the clerk clarifying the price was written in very small print on the underside of the water label. And when I received my invoice when I got back home- I saw they kept the rate of my suite throughout my stay. On calling them- I learned they thought the points made up for inconvenience. Urgh...This is my second- and last time Im visiting this property. Im honestly more embarrassed than disappointed- as five other colleagues stayed at this property on my recommendation while we were visiting SJC for work.

Review №42

2023-06-04 16:21:27

No longer a Hyatt Gem in Silicon Valley. I am a LifeTime Globalist and often travel to SV for work. Used to consider this Hyatt the best in the area but no longer in terms of loyalty customers.While the property is still nice, the team seems to treat all the guests the same and on my last visit was assigned a room that they perceived as an upgrade and due to late arrival didn’t have a chance to get a different choice. I booked a standard King room and was given a Queen bed ADA room with separate seating area. The option to change back was not available and irritating knowing when you likely have the highest possible status.With more than 200 nights in a hotel, I have established set expectations and while upgrades are not always available, I never expect an assignment different from what I booked without the chance to revert back.When in the area, there are several Hyatt House, Place and a new Centric in San Jose.

Review №43

2022-02-01 09:38:45

This is a newer hotel with modern design. Its located right next to a big shopping mall, many convenience stores, supermarket, restaurants. The hotel is kid friendly and it has a long swimming pool if you want to do lap swim. That is a rare amenity. Oh, its half outdoor with half shade but it is heated !! The staff is nice and very responsive to our request. Room is clean with a great view of the mountain and a cute dog park.

Review №44

2022-01-16 05:25:28

I really don’t ever leave reviews, but this hotel was fantastic. It was very clean, the rooms had very nice views, and the surrounding area has a lot of food options. The staff and management also went above and beyond to make my stay great. I was (to my bad fortune) working nights while on business travel, and was having a hard time sleeping during the day with the sound of footsteps above me. Not their fault at all, people move around during the day, just my bad luck. The front desk allowed me to move to a top floor room no problem and I slept like a baby. I also found the HVAC units to be very quiet. The staff was kind and the restaurant staff was so kind as well, as was the bartender. There was a small mix up with one of my call in orders (no problem, humans make mistakes, and I called close to kitchen close time). The bartender was kind enough to give me a drink on the house, and my food was brought to my room. I totally understand mistakes happen, so it wasn’t necessary, but it really shows how much the staff here cares about their guests. If I’m out for work travel again I will certainly be staying here.

Review №45

2021-05-20 14:28:19

This was my third visit to the Hyatt Centric Mountain View. I am a patient at Stanford Hospital and this has been my choice place for staying since it is so close and convenient. I have never had a bad experience here. The rooms are all so modern and very comfortable. The rain showers are one of my favorite features in the rooms! I love the location of this hotel! You can literally walk to so many conveniences. I grocery shopped for snacks for my room, I hopped over to Kohls to buy some shoes, and even grabbed some Mediterranean food one night, all within a couple minutes walk. The staff has always been pleasant and accommodating, and it really is peaceful there. I never hear any noise at all. I will continue staying here for my trips to Stanford.

Review №46

2022-05-02 16:01:25

I cant recommend this hotel.Pros: new/great condition, nice minimal decor. Bed was comfortable. Nice walkable area outside the hotel.Cons: (1) noise insulation is very poor. At 5:30am we were woken up by each footstep of the person in the room directly above us, and at 6:30am we could easily hear the person in the room adjescent to us starting their day. (2) Hot water would only get lukewarm the evening and morning of our one night stay, and water pressure wasnt strong in the shower.

Review №47

2021-12-05 17:15:06

Budget motel masquerading as a boutique hotel.Fire alarm went off twice during my 4 day stay, once in the middle of the night. Staff never bothered to correct the false alarm or apologize for making guests walk down 6 floors of stairs.The room has a constant running high pitched plumbing noise.The housekeeping keeps turning off the heat while Im away, leaving me cold for a good 2 hours when Im back.No drinking water provided in the room or the restaurant, they charge $3 for a single 500ml water bottle.There is a coffee machine in the room but no water to actually make coffee.Room service never answered my call even once in the entire 4 days.The restaurant only opens at 8am.No breakfast included, I paid $30 to get a poly bag with a plastic carton of soggy food thrown on my table.The pool is just for show, its not even long enough for a quarter lap.2 stars since the bed is comfy and the shower has good water pressure. The building and interior finishes are good.The hospitality of this place could be 10x better.

Review №48

2023-04-15 15:24:58

Nice hotel at a convenient spot. However the wall seems no sound proof! Very noisy! We stayed here for five nights, and have been bothered almost every night from either upstairs or next door.

Review №49

2022-03-30 01:53:15

This is my new favorite hotel - period. The people who work here are absolutely lovely, and everything is incredibly comfortable and modern and just feels great. I had an exceptionally great and easy stay, and I will stay here anytime Im in this area again. I cant recommend this spot highly enough. Absolutely perfect.

Review №50

2021-11-05 00:03:18

This is an excellent hotel to stay at when needing a room in Silicon Valley. The rooms are modern with hard wood floors and they are well equipped with all of the trimmings. The neighborhood that this is hotel resides in is affluent and safe. You can take a walk out at night and feel comfortable. The staff was super accommodating and friendly as well. Best in class. Book with confidence that you will enjoy your stay.

Review №51

2022-09-01 06:32:51

I was here for a long term stay. Especially the large rooms are quite nice to feel like home. The service was great. I also liked the hot tub, the pool was too short for swimming though. Gym was also well equipped

Review №52

2021-08-12 03:10:30

We checked in on Saturday 08/07/2021. Hyatt Centric Mountain View is a beautiful boutique hotel conveniently located within walking distance from a great variety of restaurants, shops, movie theater, nail salon, Trader Joes, Safeway and many more. The room where we stayed is well kept, clean and tastefully decorated with modern furniture. The plush bed is super comfortable. Services provided by front desk staff working on Saturday 08/07 & Sunday 08/08 leave much to be desired. It appears additional training in hotel hospitality is needed. The main components that make a stay at a hotel memorable are the staff and the quality of their services. Courteous smiles, helpful concierge, good eye contact are all that are needed to welcome weary guests who often arrive at a hotel after a long flight and drive. Sadly, we did not find any at this hotel upon check-in and departure. Perhaps we would have better luck next time at Hyatt Centric Mountain View with a different front desk staff. That said, based on our recent experience, we will have to book our reservations elsewhere.

Review №53

2023-02-16 01:30:03

Finally a hotel that understands what female travelers need. For in addition to a good gym with Peloton, nice rooms, good location, and good food, the Hyatt Centric has legit hairdryers - Dry Bar! Only complaint was that the Peloton did not have a place to put your water - that needs to be added, because you can’t ride with Kendall without your hydration. I’m a pretty loyal Marriott member, but recognize we’ll done when I see it. Thanks Hyatt!

Review №54

2022-06-03 21:42:53

Hotel room inside was nice for a 3 star hotel with wood floors, which was nice. The view from the hotel room was mediocre at best facing the garage. I was not able to pull the blackout curtains at night so I was not able to sleep thru the glaring garage light at night. Mentioned this to the staff the second day and they fixed it.Gave this place a 3 star instead of 5 is because the checkout process was not timely and recipionist was rude .. I had given them a 45 minute notice and then a reminder with luggage assistance and the front desk girl didnt do anything about it..Minus the checkout experience, the ambience is great, and its conveniently located next to walking distance restraunts.

Review №55

2021-12-24 01:16:14

The rooms are very nice and modern. The hotel offers good amenities, and acceptable accommodation. However the walls are quite thin which allows you to hear the person in the next room. I suggest improving the insulation. Also, they charge extra for parking in the garage but nobody ever checked and there is no ticket so I suggest to just park there and not to tell the person at reception.

Review №56

2021-08-12 05:52:47

Overall a very nice place to stay. It has a modern European vibe and is very clean. My main complaints include no microwave, a fridge that holds only a few cans of soda and a couple of trash bins that can only hold a couple of cans of soda. Not a great choice for a business traveller that likes to bring some eats or keeps leftovers. My other issue was on check in for my previous stay when I got to my room there was a note on the door informing me the electricity to the building was going to be out for almost 15 hours from before midnight to the afternoon the next day! Would have been nice to know this in advance and certainly during check in! The manager apparently was going room to room to hand out glow sticks (didnt come to my room and didnt get one at check in). Apparently PG&E was not on schedule and the power was not cut while I was at the hotel.

Review №57

2022-11-12 15:23:21

This is an impeccable brand-new hotel in a great location. Squeaky clean. If you need to stay in the Silicon Valley area, this is a great choice. Probably too expensive (20K Hyatt points) but worth it in my opinion considering the dearth of modern hotels in the area at decent prices.

Review №58

2022-03-21 01:51:55

Very nice room, and front desk were friendly and fast. However, our stay was very noisy. The footsteps overhead were constant and loud. And for some reason, someone thought it was a good idea on Sunday mornings to allow some sort of religious service that has very loud bass music as a key part of it. We were on the 5th floor and were woken up to thumping bass which lasted several more hours. Wont be staying here again.

Review №59

2022-02-20 15:05:40

I do not like to write public reviews and prefer to give constructive feedback directly so the hotel can improve but I feel the service was so poor people should know before booking here. Stayed in this hotel often when in town for business and always enjoyed, but will reconsider after this last stay. The room they put me in had a foul odor. Completely disrespectful of do not disturb sign on several occasions while on the phone. The room I was in had poor noise insulation. Wasn’t able to sleep the entire night. Switched to a different hotel.

Review №60

2023-04-11 10:45:42

Hotel is fantastic. Parking is $20 per night. There is another free public parking right by the hotel parking belongs to san antonio village or there are tons of open parking spots in front of the grocery stores nearby. Do not pay unnecessary parking fees.

Review №61

2022-03-02 06:20:13

I enjoyed my stay. The room was nice, clean, and well-decorated. I noticed the toiletries were paraben-free with other clean ingredients in recyclable packaging. The amenities were great. I was able to use Googlecast in my room, theres s restaurant onsite, as well as a nice gym. The hotel is located near a mall and restaurants which is convenient. I will definitely consider this one of my go-to hotels for the area.

Review №62

2022-06-25 21:03:22

Overall a modern and clean hotel. It’s new and quite comfortable. Can even chromecast in the room. Only thing I will suggest is to invest in art? Most of the word arts are quite boring. It might actually be better if they do not exist. Also the hotel didn’t honor the globalist upgrade perk. And there was a minor trouble in the laundry service (I think it might not be their fault though, should probably change a provider)

Review №63

2022-11-16 15:28:31

Nice hotel, friendly staff. The location is convenient to the shopping, restaurants etc. Room was clean and uniquely decorated. The lobby can be a bit busy due to the restaurant/bar right next to it.

Review №64

2021-12-26 21:23:59

Nice new (opened in 2019) hotel in a great location filled with shops & restaurants. Although the hotel has been open for a while, they still seemed to be working out the kinks.For the price we paid of $109.24 (total) for our one-night stay, we would definitely stay here again, asking for a higher floor room. During summer this hotel costs upwards of $400/night (+tax) which definitely isnt worth it.Pros:+ Great location: walking distance to Target, Trader Joes, Walmart & Whole Foods+ Stylish new hotel, spacious standard room floor plan.+ Soft, comfortable bed+ Free self-parking ($25 valet)+ In-room Keurig with Dark Magic pods (my favorite)Cons:- Thin walls: could hear upstairs neighbors walking around, didnt hear neighbors on our floor.- New hotel yet bathroom hot water faucet popped out & was difficult to turn off.- Confusing light switches, spent a few minutes trying to identify what turned on/off what.- Windows dont open, the room was warm overnight.

Review №65

2021-11-12 20:41:33

We recently had our meetup groups Halloween event there. This place is amazing - has great outdoor and indoor spaces, the staff is great, and handles pressure really well. Some of booked rooms for overnight stay and the rooms were classy and well equipped. I have also been at the ground floor bar and patio and the vibes are great!

Review №66

2021-08-28 18:54:49

Overall pretty good, they keep things cleaned on multi day stays although I did have a dirty towel they left. Also the sink handle was kinda broken. Biggest complaint though is they dont have microwaves in the rooms, which sucked considering even motels will have those

Review №67

2019-10-12 01:58:34

I stayed at the Hyatt Centric Mountain View for a one-night stay over the weekend (class reunion); the meeting room was spacious, and opened out onto the outdoor patio, which had an outdoor fireplace and . There were oversized games on the outdoor tables, and a glassed-in area with a pool and a hot tub. The staff were very friendly, and always offered their assistance. The Mexican food buffet we had during our party was fantastic, as were the drinks at the bar.My room was spacious, and I loved the rain showerhead in the bathroom. I had a room with a very comfortable king bed, with a little seating area off to the side, and a large adjustable flat-screen TV. This room was quite possibly the quietest hotel room I have ever been in (and Im a light sleeper). That might be the best thing about my stay.

Review №68

2023-01-06 14:41:29

A relatively new Hyatt property in Mt View which is a convenient location for business travel. Its great as there arent any Hyatt properties within a few miles of Mt View. The closest is probably 10 miles away, either in Cupertino, Santa Clara, etc.Its located in the strip mall with plenty of parking, some choices of restaurants, and shops - including drug store, grocery, etc.The decor is contemporary and rooms are spacious. Breakfast downstairs is nice. Chef Chu is a Chinese restaurant a couple blocks away.

Review №69

2022-07-09 02:32:36

This hotel is very nice. It contained modern rooms with hardwood floors which is good and bad. The good no allergies from carpet the bad is people can sound like they are coming through the ceiling at times. :)

Review №70

2020-08-16 04:24:27

I’m literally still at this hotel laying in the most comfortable bed and it is absolutely wonderful and CLEAN. Very modern furniture and decor. I wish we were staying longer. The staff literally goes above and beyond. They just called to make sure I got my ice delivery. I would recommend staying here to anyone. The price was great too. I would absolutely come back here.

Review №71

2021-04-14 03:28:36

New, large room with absolutely terrible design and quality. The sliding bathroom door jammed, locking one of us inside for more than 45 min. We called repeatedly to reception with no answer. We walked downstairs for help, we were told someone would come to the room in 5 min. No one ever showed- we were late for our plans and spent a ridiculous amount of time getting the door back on the hinges to slide back open. The power went out for 5 hours. Not one announcement to the guests- not one courtesy check. We were offered a complimentary night- STILL CHARGED. The bathroom was very large with not one place to hang or place a towel. The only option after a shower is to either have your towel on the floor or across the room on the toilet. Reception never answered the phone- we had to walk downstairs every time we needed to follow up on a request. We were told repeatedly that a manager would call us. That never happened. Absolutely horrible stay and management.

Review №72

2019-10-02 23:16:07

Stayed for 5 nights on a business trip. Very stylish lobby! Every aspect of the interior is tastefully designed. Lots of thoughtful small touches such as USB charge ports, lots of soft lighting. Very cosy bed.The staff is friendly. I didnt use the gym or the pool, but they look nicely equipped.Some uncleanliness is the only blemish to an otherwise a perfect experience. Upon check-in I noticed hair on the floor beneath the TV. There were some ants crawling on the headboard and the bathroom vanity.

Review №73

2019-07-26 20:40:23

From the moment you enter this hotel you feel special and the people that make you feel special are extraordinary! Brand new hotel with an outstanding staff from the management to service! Not a single negative thing throughout our 10+ days of stay! Very nice food and extraordinary service whenever you need it! I can highly recommend this place for a stay or even as a business meeting location! All the best and keep this level of quality!

Review №74

2019-12-23 04:03:49

I travel every week and this hotel is one of my favorites across the US! The hotel is new and beautiful! There are no carpets in the rooms which takes the “gross factor” out! The staff is super friendly and accommodating! I strongly recommend this hotel if you’re in the area! Book ahead as they are usually sold out.

Review №75

2022-10-31 04:19:57

Dissapointed to say the least here. I expected much better from Hyatt, especially a Hyatt Centric.Check in experience was good, room was clean.When I totok a shower I noticed that the shampoo bottle had enough for barely one hair wash.. which grossed me out not only because they left that from the previous guest, but if they didnt check something so simple as that did they even clean?At night time when it came time to sleep the lights in the room started turning on by themselves on Halloween of all weekends, spooky!! Would not stop and there was nothing that triggered it, would just go on and off while I stayed in the same spot.Last which is out of their hands I guess but they had a halloween party and there was no parking for guests so they said ohh just come back when the party is done at 11PM ... 11PM yes and move the car, mind you its freezing cold outside and now I have to try to stay up to move my car so the party people can finish up and move to give hotel guests space to park..Expected much better from a Hyatt branded hotel.

Review №76

2019-10-04 16:14:52

Awesome hotel! The staff was really friendly, the room was outstanding. Three types of bedside lighting, illuminated walkway to bathroom so you dont stub your toe at night. Drybar hair dryer and cruelty free shower products. Two thumbs up!

Review №77

2022-02-24 19:12:52

There were used contact lenses in my water glass that I almost swallowed, the bed and pillows were too thin and soft, and there was a used Keurig K-cup in the coffee maker. There was no mini toothpaste in the bathroom. Breakfast was good and quick. The artwork is ugly.

Review №78

2022-06-03 06:45:23

I love the Hyatt Centric after staying here several times. But this time I called upon arrival on May 31 noting sink stopper disconnected and shower wand needed screw tightened as would not stay in place. I tried repairing both myself but needed screwdriver for shower and after climbing under sink could not release sink stopper. Hope they will be fixed for next guest. As of June 2 no repairs made and checking out tomorrow.

Review №79

2022-02-18 06:40:13

My SUV was broken into and vandalized in the parking structure where I was told (on several occasions, no less) there was security. This turned out to be a blatant lie (too late for me). This hotel has completely ignored me since and refuses to accept any responsibility. Not even a free night. Stay away - your vehicle is not safe, there is NO security, and the security gate (which would have prevented this traumatic event from happening to me) is always broken. Theyll happily take your money, but when something goes wrong, good luck.

Review №80

2020-02-26 18:43:57

New beautiful hotel with amazing staff ! Was greeted by a young lady couldnt remember her name but it started with Ya___ at front desk. She provided great customer service, not only her but all staff I came across that evening (2/25-2/26)Location is perfect next to a small plaza with pretty decent food choices around. Second floor includes outdoor pool and jacuzzi with a dog park right across to enjoy the view (:

Review №81

2019-08-27 07:54:43

This brand new Hyatt is the perfect hotel for business and leisure travelers alike.The staff and management are beyond friendly and courteous, and the customer service is second to none. The rooms are well designed and comfortable, instantly instilling a home-away-from-home feel. Last but certainly not least, the amenities are fantastic...theres even a Peloton bike in the gym!All in all, I would highly recommend this hotel to my friends and colleagues.P.S. Check out one of their VIP suites, theyre seriously awesome!

Review №82

2021-05-31 17:27:49

Good stay, its a bed, the eclectic design is great. I was stuck draping something over the light attached to the headboard since it was broken and wouldnt turn off so that was annoying. The plugs below the lights on the headboard also falling out. Also, the lids for the coffee cups are supposed to be on bigger cups, so we couldnt use those either.

Review №83

2020-12-31 18:18:53

Great modern hotel in the heart of Silicon Valley, parking garage with easy accessibility to the hotel, and excellent customer service! The hotel is within walking distance of most places. The room comes with a view of the mountain view city lights. The room itself very modern.Overall would recommend and will be coming back.

Review №84

2020-10-31 18:28:39

If you like to have a warm shower and air conditioning that works you should book another hotel. I stay on average in 100 hotel rooms per year. Im a big fan of Hyatt. I was at Hyatt Grand Cypress in Orlando two weeks ago and next week Hyatt Regency in Minneapolis. So imagine my surprise when I get into my room late at night and find that the room is beautiful, the hotel in new but I cant get the room to cool down. No fan or Air Conditioning at all. I was exhausted and didnt want to change rooms so went to be.Then in the morning while trying to shower I can NOT get any warm water. I turned on the shower and let it run for 5-7 minutes. No warm water. I resolve to a sponge bath.I stop by the desk on checkout and tell the person I had no AC or warm water....ready get this. Oh you need to let the shower run for AT LEAST 15 minutes to get warm water. No credit on the room nothing else.Hyatt Centric Mountain View there is a WATER SHORTAGE in California. Its 2020 you cant possible expect without any signage or notice that people would think you need to run the shower for 15 minutes. Im writing this review as its so unbelievable you cant make this stuff up.Happy to talk to management. I was in room 603 on October 29th, 2020.

Review №85

2023-03-19 17:56:26

The hotel is quiet, clean, and comfortable. The style is very modern. The staff were very helpful and friendly. Location was very convenient. I highly recommend this hotel!

Review №86

2020-08-24 05:43:16

Over rated and over priced! We were fooled by the good reviews and that it was fairly new. The room was uncleaned and sticky. The floor was disgusting! Not to mention that we made a reservation on our phone but when we got there they didnt have the room available so we got a double room bed. The restaurant is horrible. Way overpriced and the food is unedible. First and last time for us.

Review №87

2022-03-14 03:33:46

AMAZING! Wife and I stayed a night and couldn’t have been happier. CLEAN and comfortable rooms, nice decor and the bathrooms are outstanding. If you like a clean, high quality hotel, this is your place.

Review №88

2023-01-29 09:48:09

Please check the bill carefully. They charged me parking fee and bottle water ($14 for 2) fee incorrectly. I didn’t park my car there and didn’t drink two bottles of water.Also, the night light can’t be turn off at night! It’s a nightmare!

Review №89

2022-07-16 01:03:10

Great location. Nice deco. Clean room.Bad service: ppl, maybe housekeeper, knocked and entered the room before I said yes, and I already put the privacy tag outside. It happened to me multiple times during my 3 nights stay.

Review №90

2022-07-31 18:27:16

Great location too bad that it has poor service and very low value for money. I stayed in the VIP suite for a week and it was not worth the price. The guest service line is always busy and the housekeeping service was not up to par. I will not stay there again.

Review №91

2022-11-28 00:36:56

Nice trendy hotel. Its not a large Hyatt but nice and quaint. Hotel was pretty quiet. There is no club lounge at this one. They do also have a trendy restaurant on site. The rooms require your key to go up so remember that if you door dash. There is parking across from the Hotel. Trying to turn in from the GPS direction is a little tricky so its easier to go down to the stop light, make a right and another right at the first alley way entrance. There is no snack selection so be sure to grab food before you check in if you need snack items. The rooms have the overhead waterfall shower as well as the traditional nozzle.There is a dog park in the area and nice views of the mountains just over the horizon.

Review №92

2022-06-07 18:34:53

Tried to book a room for 2 weeks via the hyatt.com website where it rejected our UK MasterCard credit cards with no useful information, we tried using several different browsers to rule out whether Chrome was blocking parts of the website due to security issues.We ended up phoning their customer support to make the reservation but had the same issue with 2 different valid UK credit cards.The unhelpful customer support person just said its not uncommon for cards to be rejected and said he couldnt do anything else.Maybe get your IT team to fix the issue for both customers trying to book direct on your website and when customer support try book on behalf of the customer.Shocking experience before even walking through the door.Will be taking our business elsewhere now.

Review №93

2022-02-25 22:38:11

My family like the area this hotel is in. It is quite convenient to where we wanted to go and things to see.There was more noise than we expected (at 06:00 in the morning!) and the front desk had to be called multiple times before the banging and loud noises above our room stopped.

Review №94

2021-09-20 17:08:36

Stylish modern and comfortable. I love the many ways one can enjoy the room. The staff was very helpful and offered to switch it with a good office chair for my stay. All in all a great place to stay!!

Review №95

2021-09-21 07:35:34

Great rooms. During the COVID period, they offer an essential worker rate of $140 per night and day rate of $79. The day rate is check in at 0900 and check out at 1800. The gym and pool is no longer open. The Fairgrounds restaurant has decent meals at higher prices. Crystal at the front desk is super sweet. There is a high turnover of management at the property. The manager during the first COVID period, Keith Battaglia, was great. He was one of the most welcoming managers who gave us a welcome package and a Hyatt cactus. Too bad the company laid him off.Update: the gym and pool are open and so is the outdoor and pool service. Staff is still friendly. The restaurant does not have any kid friendly meals. Parking is across the street in the garage at the lower level.

Review №96

2022-12-12 20:53:34

When was checking in - Front desk - customer service was HORRIBLE, when was checking out - person at front desk was great! Idk how to evaluate customer service. Also all of a sudden in the morning on Friday started a very loud repairs in the neighbor room - front desk wasn’t helpful

Review №97

2022-01-28 05:18:00

Beautiful hotel and friendly staff. The only downsides were the location of the parking garage (across the street from the hotel with no direct connection to the hotel i.e. a bridge or covered pathway to cross directly into the hotel). Also, a guest was having a party next door. When I complained to the staff, they addressed the issue and the noise stopped immediately.

Review №98

2022-04-14 17:29:06

The hotel looks nicer in the photos. Basic hotel. Rooms face a multi story car park. It’s okay if you need a business hotel in the area. Prices for the rooms vary wildly (100-400 per night). It’s reasonable if you get a good price. Not worth the higher end prices.

Review №99

2020-07-14 20:08:50

Im a healthcare provider with an office near Mountain View. Have stayed in this hotel a couple times, being assured by Hyatts COVID safety policy. This time, I was checked into a room that was uncleaned and unsanitized, causing me the inconvenience of pack up and change rooms. I wiped down the new room and put up a sign indicating to the maid I did not want her to come in, but when I returned from work saw that she had come in and made up the room anyway. I had to wipe down the room again and my personal items (e.g., toothbrush, etc), which were re-positioned. Overall, consistent with other review, the hotel is new and well located; however, since there are no carpets, it is generally noisy and was awakened early one morning by a service truck outside for an hour or so. My stay at this hotel was stressful, to say the least, and not worth the risk of repeating in the climate of COVID.

Review №100

2022-12-11 18:28:27

We stayed with our family for a soccer tournament a weekend that it was raining. After a full day of rain upon our return there was no laundromat inside hotel, was a big inconvenience. Our hotels phone did not work, and the coffee maker did not work.

Review №101

2020-08-03 15:48:05

Been a wonderful stay.. my wife had surgery at Stanford and the staff was amazing, very accommodating, room clean and new and very well appointed. Beautiful patio to relax and have food and cocktail.. will definitely recommend to anyone needing a place to stay around Stanford

Review №102

2021-09-05 10:21:32

If you check-in at night. Theres a lady in the front desk who doesnt know what shes doing (shes usually there at evening shift).When I arrived I told her that I double book a reservation and wanted to cancel the other because of the glitch in their system. She told me there was only one reservation and I shouldnt worry about it.Thankfully shes dumb enough not to know how to operate a credit card reading. She transferred me to someone who sees that I had two reservations. I was able to cancel it at ease.

Review №103

2019-09-27 08:25:51

Stayed in a single room with a king-size bed. Design of room was very clean and slick - had a great system of motion sensing lights and switches near the bed that you could control to your desire of brightness. Definitely did the job while I was there.

Review №104

2021-08-07 21:20:32

Haven’t even checked in yet- but front desk staff was very rude. I approached to ask to see if I can check in a little early (as I’m traveling with a 4 year old) and as I was approaching one employee said to the other DO NOT let anyone check in before I even had a chance to speak to them. Very unwelcoming. We are coming from the Courtyard Marriott down the road (had a GREAT experience here). I hope things improve once we actually check in. The front desk staff didn’t even offer to hold our bags in the back until our check in. Very rude, I’m shocked at the lack of customer service, especially considering it’s a new hotel.I will update this review after our 2 night stay… so far not great.

Review №105

2021-04-11 17:38:29

Awesome & relaxing hotel! Yes, Ill admit I am a little bit of a computer nerd. I was amazed when we walked into our room and noticed some of the art. I see a C shaped from computer components. At that point, I knew this was my place! Lol! Kids also loved it. My wife and I enjoyed the location since its walking distance to many cool restaurants that will serve all different taste buds, shopping, groceries, you name it, it seems to be there Convenient, cozy, modern, clean. What more can you ask for! Wont hesitate to stay here again! Cheers!

Review №106

2022-01-22 18:50:23

Great hotel rooms are large and roomy. Restaurant for breakfast is to go and need to pay. No lunch service but open Monday thur Saturday for dinner and Happy hour. Has pool, hot tub, gym on second floor.

Review №107

2020-02-12 15:12:00

I had to travel to the bay area from Georgia for work every week for 5 months, and this Hyatt Centric was by far my favorite part of my trips. The rooms are kept immaculate and are very peaceful to be in, the staff made me feel very welcome with their smiles and service, and the hotel is right next to a good variety of stores and restaurants. Additionally, theres a small dog park very close by, which made my evenings happier :) All in all, if I had to travel to this area again, I am 100% booking here. Thank you, staff!

Review №108

2019-08-17 04:42:41

They have a new restaurant called Fairchild, which opened two months ago. The happy hour are red wines are good. Happy Hour is till 7pm. But I thought the appetizers were not that good. The calamari was only bread, really small bits of squid in it. The cheese fondue with pretzel bits was cold. And the candle to keep it warm really did not help. The poke bowl was good. One out of three appetizers were good.

Review №109

2021-02-27 01:25:26

Tastefully modern. Even has USB-C port next to the bed. Room seemed well cleaned. Bathroom has both hand held and rain shower. Water pressure good. Water temperature hot enough for me. I would stay here again if I needed to be in the area.

Review №110

2020-09-27 19:47:59

I was originally going to Monterey but decided to stay closer so I booked this hotel for my husbands birthday. I was absolutely impressed!Studio with King BedPros: Modern touches which I absolutely LOVED, free hotel parking, a pull out sofa, a fridge, 2 TVs, stunning bathroom with waterfall showerhead, roof top deck that had big Jenga and Connect 4 (although the bar was closed due to Covid) still a great lounge area, nice pool on that same level, 5 minute walk to Walmart or Target, there is also a restaurant in the hotel but we unfortunately didnt visit this go round but there are great restaurants in the area. Please go to Steins. You wont be disappointed.Cons: We were not aware there was a limit is 5 people per hour in the pool REGARDLESS if youre in the same family or not. So you could be placed with another family. Just an FYI. We werent happy about that because we werent notified of this but they accommodated us very fairly.Overall, weve traveled many places and this by far one of our best and now favorite places to stay! We will be back really soon. Hopefully the theater will be open! Its literally 2 walking minutes from the hotel.

Review №111

2021-07-18 01:13:30

Great place to stay at. The rooms are well furnished with modern/Scandinavian style and the price is reasonable. It’s next to a Trader Joe’s, a 24hr Fitness and a Walmart, so you have whatever you want in a walking distance.

Review №112

2022-12-16 08:45:19

This plaza was redeveloped as a mix of residential and shopping plaza from a Sears superstore which was closed down many years ago. I have not walked this area for a long along time, it has changed so much in the last 10-15 years! We used to go to Sears for annual Xmas portraits when the kids were very young, that is why it has left a great memory for our family. Cheers!

Review №113

2020-02-24 03:39:26

I typically stay at thre Hilton whenever Im in town. This is the firest time I stayed here and Im impressed. Great location. Nestled next to the Icon Theater and some other retailers. This location is great for a quite stroll outside.The rooms are big and spacious. It is kept well. Thre hotel has great amenities af well. With pool and 24 hour fitness room.I think i found myself a go to hotel next time im in town.

Review №114

2022-09-11 18:47:45

The ONLY reasons I don’t give as many stars is because everytime I have stayed there I’ve been charged either twice for the same bill or had someone else’s charges added on to my bill as well as house keeping trying to enter multiple times throughout the day despite do not disturb signs on the door.The food at the restaurant is phenomenal and the staff is super kind!

Review №115

2024-04-03 15:28:19

Cant be beat for the price and location. No complaints.

Review №116

2019-12-25 06:30:10

The rooms are spacious and luxurious. The location grants easy access to groceries, pharmacy, and great restaurants. The food at the hotel is quite pricey and the waiting time is not so great, but that is only if you eat at the hotel.

Review №117

2023-10-16 18:16:04

Took a work group here for a three day meeting. Staff was excellent. Food is great too.

Review №118

2019-11-09 04:09:54

All I can say is this is my all time favorite hotels of all time. I love this Hyatt centric in Mountain View for getting away from it all. This hotel is very classy and comfortable cool rooms. The spa is amazing as well. I highly recommend this hotel to everyone.

Review №119

2023-05-29 12:40:45

Beautiful venue and great food with an open bar. Great weather was a bonus. Free EV charging for guests and venue attendees.

Review №120

2022-01-15 18:42:33

Really enjoyed staying and working here. Lovely rooms, great service and good food. Very easy to work remotely here! Easy access to stores, outdoor eating and walks

Review №121

2022-12-31 18:42:52

Lovely hotel in Palo Alto! Our room was modern, clean and comfortable. Really enjoying the Hyatt Centric line!

Review №122

2020-08-19 19:47:21

Completely new superb hotel. Silicon Valley needs some updates (some bugs here) and upgrades a looong time ago. So here we are! No problem, no homeless people around, no dirty and no garbage. Thank you Covid-19(lol). It was super pleasure to staying here. Definitely will soon back to you guys.

Review №123

2021-11-13 06:49:25

The Hyatt Centric is gorgeous and a great place where I’d recommend centering a stay when visiting Silicon Valley. Whether meeting friends after work, a casual dinner, or full-on banquet-sized event, I have been exceedingly pleased with my experience.

Review №124

2020-07-14 20:00:58

Amazing new hotel. Well designed room. Great views. Helpful staff and convenient location. Also we have really liked the breakfast.

Review №125

2022-05-06 19:19:23

Hotel seems nice so far, although the parking garage NEEDS a janitor THAT ACTUALLY CLEANS…but that is a common problem with hiring illegal immigrants from mexico. If illegal immigrants from mexico litter then illegal immigrants from mexico MUST clean up after those scumbags. (and then ALL of those illegal immigrants MUST leave America!!!)

Review №126

2022-12-12 01:02:11

Broken shower head, broken curtain rail, no housekeeping until I called and requested it at 4:30pm. Lobby staff seem unprofessional. Not impressed for a Hyatt.

Review №127

2021-02-24 14:32:02

I was only at their restaurant and although 2 out of 3 of the servers were wonderful, their food was ok but definitely overpriced. They had one server who is non spanish speaking man who took wrong orders: When food was delivered he said your medium rare burger I said I asked for medium well... not rare and he said yes ... medium well... Here. I said you just said its rare!... this is medium rare... I dont want rare so he dropped the plate in front of me on the table and left... LolI was surprised by him just giving me the wrong item...I asked for a medium well hamburger he got me a medium rare so I was grossed out to see the meat uncooked.Then my friend pointed out to me that she ordered a salad with her burger and instead she got fries.It was a birthday party so we didnt want to make an scene & just laughed it off. I couldnt eat my burger however because I cant eat rare so I didnt have anything to eat since the fries were socked in the hamburger juice.There were 2 other servers two who spoke spanish and were delightful. I wish it was them who took and delivered my food. I probably would not go back nor recommend this place.

Review №128

2019-08-07 22:22:58

I stayed at Hyatt Centric hotel with my 3 months old baby for couple of days. They arrange a nice crib for my baby. The service is excellent, staff is super friendly! It’s a brand new hotel with a beautiful interior!

Review №129

2019-07-28 17:24:45

Very new and good hotel. Room is large. Sound isolation is good. The air condition is quiet. Staff is friendly. Starbucks and supermarkets are nearby.

Review №130

2020-05-02 16:27:35

Hotel was booked the my companys travel site which asks the hotel to include all fees at time of booking. This hotel did not do that with parking. Then on check in it wasnt made known that there was any parking charges. Go to check out and I have to pay 150 dollars for parking. I told them that since it wasnt made known to me and I told them I did not authorize this transaction and they ran my personal card anyways.

Review №131

2023-08-29 06:27:08

Great all around! Ill stay again. Theres a free parking garage next door thats very convenient.

Review №132

2020-05-22 04:02:57

Nice and new hotel. Definitely good quality furniture, staff is nice and supportive. Have lots of things for you if you forget anything. Really nice outdoor area and pool

Review №133

2023-08-04 18:09:26

2500 per week and they silently included into the bill cost of parking and water neither of which were used. Really?

Review №134

2022-06-10 16:48:46

Room was nice but didnt have a microwave. It would have been a lot more convenient if it had since I was there all week.

Review №135

2019-12-07 22:01:38

Stayed at this hotel for a work conference and it was amazing! Close to a lot of food options, staff was professional and the decor + details were not overlooked! Loved it here!

Review №136

2023-04-17 02:37:53

Great hotel to stay in, comfortable rooms and very nice staff.The food from the restaurant is very tasty but a bit expensive.

Review №137

2022-08-20 04:54:57

Avoidable.Fancy coffee machine, I could not use. Why cant they keep it simple.Limited choices in food. Breakfast not included in room rent

Review №138

2021-05-08 05:58:47

Clean. Super nice. Affordable rates. Friendly and helpful staff. Up to date with the rooms. Plenty of towels and overall great spot.

Review №139

2020-09-02 04:02:09

Cool still feels new hotel. Great fast room service. Awesome customer service at the front desk also. Rooms are super nice. Has a pool!

Review №140

2023-04-21 15:49:56

This hotel and staff are amazing. Great food, great drinks and fabulous rooms.

Review №141

2021-10-01 02:59:20

Clean and nice rooms, Ive stayed everywhere in the area and think this is in a great sweet spot of value for the money. Free parking which is nice

Review №142

2021-03-22 04:40:20

The hotel was pretty, however the shower drain was clogged & the water never got very hot. On top of that the phones did not work which was strange. Very unfortunate.

Review №143

2019-10-22 18:17:19

The hotel is new in a centrally located Mountain View area! That served as well for us to attend my husbands High School reunions! We definitely will return!

Review №144

2020-05-25 02:35:45

New building 2 star.But i still can’t connect to hotel wifi ( no problem with private ) and they said they cant do anything. That -3 star.I’d add back if i got wifi. Public wifi is not best practice.

Review №145

2021-12-26 15:22:37

Loved the room, staff were great and it made my stay feel comfortable, even though going back and forth to the emergency room. Thank you

Review №146

2021-07-11 23:24:23

This is the 7th day Ive been here and every single day the key card doesnt work when I get back to my room. I have to then go back down and get a new one. This is very inconvenient after a long day of working.

Review №147

2019-10-23 03:37:21

Nice rooms, modern new designs and great service. The decor is awesome and has inspirational sayings and art all over the walls.

Review №148

2022-06-03 19:18:33

Great stay. Awesome customer service.Supremely comfortable beds..huge rooms. Very clean.

Review №149

2022-05-15 02:00:48

Enjoyed my stay here during a business visit! The standard room too is pretty spacious.

Review №150

2021-05-15 13:02:12

Clean modern look and feel.The staff is friendly and respectful.Those automatic night lights in the room were a bit annoying.

Review №151

2020-08-15 03:48:16

Located in the middle of a very shady area lots of late night people very sketchyNo microwave or refrigerator in the rooms they call it a wine cooler... if you have medication that needs to be cold or kept refrigerated this is not the place for you

Review №152

2023-05-15 08:02:30

Very new building with unique designs, clean rooms, decent facilities, can’t go wrong with this

Review №153

2021-11-12 20:32:13

Excellent hotel. Was here for a Halloween party and the staff was excellent and professional. Will happily come back, well done!

Review №154

2020-12-23 06:03:19

Clean big rooms very nice love it.Great area to leave your car walk lots of shopping and dinning around

Review №155

2022-12-28 21:25:54

Good hotel. Very modern. Affordable. Nice pool and hot tub.

Review №156

2020-02-14 23:47:43

Fairly new hotel with full service. Spacious room. Quiet weather control. Big screen TV.

Review №157

2020-11-21 17:35:06

I tried to check in and met a very uptight unpersonable person who told me NO. There are ways to say no without saying it, but be helpful and find a ♥ to go around the situation, but we staying for 4 nights😦😦😦 so 🙏service will be over the top😇😇😇..

Review №158

2021-08-09 07:25:53

Very nice location and design. Confusing master lighting system in the room. No coffee in the morning but cool otherwise.

Review №159

2021-12-19 03:04:48

The reception is strange, far from helpful.They added the breakfast that didnt belong to me and I waited a long time for them to fix it.

Review №160

2021-03-15 05:59:13

Housekeeping didnt come regularly and didnt replace the toiletries. Have to go down and get them yourself. Extremely not worth the price.

Review №161

2021-01-19 16:54:07

Excellent place to stay,brand new hotel,very clean and safe area,close to Walmart,Safeway,Traders Joe,Chilis restaurant,Kohls and Target.

Review №162

2022-05-15 21:33:57

Nice hotel, friendly staff, clean rooms.Pool area was closed which is why it lost a star.

Review №163

2022-07-20 23:50:38

I didnt stay here in any of the rooms but very nice and hot tub

Review №164

2023-04-29 21:08:11

Stayed for 3 days.Comfortable stay, supporting staff and lots of parking around.

Review №165

2020-03-04 13:10:16

Nice new building. Very clean. Modern style interior. Shopping center is very near. The view is not great though.

Review №166

2020-01-24 04:06:48

The rooms are fine, but there receptionist signed me up for their spam against my wishes.

Review №167

2021-04-17 20:23:26

Pity windows dont open, otherwise a good choice for Mountain View. Nice outside seating area. Very clean.

Review №168

2020-06-10 16:50:19

Fairchild has outdoor dining from 7-9 am M-F 8-10 S-S and dinner from 4-9 on their patio.

Review №169

2021-08-18 04:07:42

Very comfortable hotel and beds! The workout facility is perfect and they have a Peloton!

Review №170

2020-08-06 23:36:12

The rooms were nice, Bathrooms were nice also. Very tidy. Two thumbs up. Satisfied.

Review №171

2022-03-30 16:05:22

Great staff and clean rooms, very accommodating to me when I was in a tough spot, cannot thank them enough!!

Review №172

2022-05-12 00:36:25

No slippers and did not replenish any body wash bottle…

Review №173

2021-08-15 21:44:38

Clean, beautiful decorated rooms and lobby. This hotel is centrally located to the mall and other venues.

Review №174

2020-11-05 22:50:02

The rooms are excellent and the service event better. One of my favorite hotels.

Review №175

2019-07-24 02:10:39

The manager, Chris, and the rest of the staff went above and beyond to accommodate me. Not to mention the place is brand new and absolutely stunning. I can’t recommend this place enough!

Review №176

2022-05-29 14:23:49

Love the bar and lounge. Wonderful Bartenders and Servers. Great fondue with pretzel puffs.

Review №177

2022-04-14 01:21:07

The alarm went of by accident at night and woke me up. No reimbursement whatsoever. Horrible experience.

Review №178

2019-12-10 15:50:44

Great new property. Spacious rooms, clean neighborhood, accommodating staff.

Review №179

2022-12-26 20:55:11

This place is horrible. Manager Mark. will put you down. Write you up with lies. A lawsuit will potentially happen.

Review №180

2020-01-20 19:10:16

We visited this property for my husbands High School reunions at Central and located the staff are very courteous professional and polite the food is also very good!

Review №181

2023-06-17 01:16:07

Actually service very bad rooms broken toilet wors hotel

Review №182

2021-07-16 16:57:06

Personally Ive never stayed there but been very fond of the Hyatt name.

Review №183

2021-11-30 21:27:56

Went to two events hosted at this hotel, excellent venue and great staff.

Review №184

2021-08-23 07:28:02

Very nice experience, great bed and shower was very very good.

Review №185

2022-10-15 03:16:42

Best For all business and vacation trips .....very cooperative staff . The location is also good .

Review №186

2021-04-21 14:25:29

Enjoyed my stay very comfortable bed lovely bathrooms.

Review №187

2021-08-15 01:35:11

Theyre building a Mendocino Farms Restaurant and if you want some good food this will be the place!

Review №188

2023-07-18 02:41:31

Very luxurious atmosphere, and can’t beat the price

Review №189

2021-11-12 20:19:38

Great service and rooms are clean and modern. I would surely go there again.

Review №190

2020-11-27 05:00:34

Modern hotel, great service. Nice outdoor patio with heaters.

Review №191

2021-02-18 04:27:30

Friendly staff, amazing room and QUIET..Love it and may stay another night

Review №192

2020-08-28 01:35:17

The location was fantastic. Plenty of shops and restaurants within walking distance.

Review №193

2024-01-24 09:11:12

Nice serving dishes

Review №194

2021-04-22 01:00:05

Great hotel, new! Amazing res when it’s open.

Review №195

2023-10-27 20:22:23

Good hotel, nice facilities

Review №196

2021-04-03 15:46:10

Modern hotel with all the amenities and a friendly helpful staff.

Review №197

2021-11-14 23:16:21

Ill have walked past it whenever I stay theres too expensive for my taste

Review №198

2020-08-07 22:27:00

The rooms are awesome and the restaurant is so good!

Review №199

2019-09-19 17:14:26

Wow! Just wow. My new favorite modern hotel in Silicon Valley.