Erin King the tax preparer saved me a lot of money by her superlative knowledge of the tax laws. Her expertise was refreshing, her demeaner was very professional and caring. Thank You Erin.
I like my tax preparer Judy Miller. I go to her every year. She is knowledgeable and professional. She listens to her clients and goes out of her way to help. She is also kind and always pleasure to work with.
Great experience at this location. Very friendly and knowledgeable staff. Great customer service. Stephen Torrey was awesome, I had a fairly complicated amendment and he sorted it right out. I would highly recommend him.
I get very good cusumer service from H&R Block. Ive been going thru them for years and it is always very pleasant. The protection of knowing Im being looked after for the whole year is great. H&R Block truly takes my stress about my taxes away every year . I recommend them to everyone i know. I will continue to use their service for many years .
Worst ever experience for my brothers and family, not sure why not call backs, the so called Manager made them purchase piece of mind, took out loan on estimated refund, we still have no receievd our refunds, customer service has been forgotten. Please reply back to your clients with 72hrs, we paid for a service and clearly didnt get any at all. We all can grip, but i will make sure my family never again spends one penny with your company. It all starts with the Management, how could you not see how we as clients would like to feel empowered and help us better understand whats going on. Instead of no worries HR block will look into your issue and call you back. We pay your fees no discount because we believed in the service provided only to get poor service. We moved offices to see if service change, however three years and i believe by seeing others comments now. We are not the only family with voice, feeling taken advantage of.
If I could give zero stars, I would. We spent hundreds of dollars filing our taxes and even spent extra money for peace of mind meaning they would help if we were audited. Low and behold, we were audited for a mistake made by our tax professional, and all she said was her tax season was over and we could go to another tax service. We have to refile with another tax service and wasted all of our time and money.
Will never do my taxes here again. Still have not received my tax return from last year. Dropped it off before the 15th of October and never got done when I called. Then the lady said she would do it. Still have nothing.I’m doing my own taxes for now
Ive used HR Block to file taxes my whole life!!! I filed for 2020 and my taxes were done wrong and I went into review and waited over a year for my refund!! Filed this year for 2021 taxes and have had the worst customer service Ive ever gotten in my life!!! More than likely I wont be using HR block to file next year!! HORRIBLE HORRIBLE last 2 years with HR block!!!!
Parag Shah was very informative and patient. He made us feel very comfortable and answered all our questions. We are definitely coming back next year. And next year we are only getting our tax done through Parag. This is the first time that we went to do our taxes and do not have a single complaint. So Thanks a lot!
Excellent on all counts.
John N. is very knowledgeable and patient. He explains every aspect of our taxes and is able to answer all our questions. We are always proud of our results and feel taken care of.
Have been doing taxes here for the past 7 years. Had an appointment with someone new .Pandora .did not do my taxes Her and will not have her do my taxes. She argued and didnt give me a straight answer on anything. Was not happy when I left and will not be back.
Cheri not only understands my unique profession, she understands and advises things i would have never considered in the past. Things no other tax professional has ever advised me and truly has saved me financially.
Erin was incredibly helpful, knowledgeable and had everything filled out for me in a quick and easy manner.
The women we had needs to retire she was slow but also had trouble reading the computer monitor which made me nervous. And the temperature in the building was so hot!
Well I exiled my taxes 6 weeks ago. Still wont get my return for another 9! Why? Oh because there is a hold on my return since I was told by hr block that I HAD TAX FRAUD! 3 weeks after I had been running around filing police reports and ftc reports...I get a call that they had MESSED UP.AND TYPED my sons social 2 times instead of using both my sons socials. I still ended up paying 600 bucks for the tax prep.and was really counting on my return to fix my truck.Im pissed.this was at the orangevale location
She explained everything completely if I had question she didnt mind answering any questions that I had.
Janesa was very helpful and took my tax concerns away. She asked all the right questions and listened to everything I had to say.
John Nguyen has always been very knowledgeable and helpful and takes time to explain things. His experience show!!
Professional handling of tax matters; a company that wants me to get a return! Reasonable pricing; and a very warm thoughtful person helping me in a simple but complicated tax situation!
The service was great, and our tax professional was very helpful. She caught several things I would have missed.
Worst place for taxes, they didnt know how to file my taxes, i lost more taxes by filling with them. i droped my last 3 years of taxes by them so they can check them for me and i came back after one year and they didnt even look at them. I dont recomend them to nobody unlrss u want to loosr money and deal with IRS.
I will continue to co e back because the two ladies who did my 2017 and now my 2018 taxes were knowledgeable, smart, caring, professional and pleasant.
Excellent service and evaluations by Ms Judy Miller. Always a productive session when we meet to do my taxes.
He was knowledgeable quick and very informative wonderful customer service and will be my go to tax person for every year
John Nguyen is an efficient and detailed tax advisor. He always explains the tax laws and help keep peace of mind when filing.
Erin was awesome she was very personable and very helpful. Great employee
The tax professional was knowledgeable and swift. She quickly filled out the forms and explained the new taxable deductions.
Our tax professional Erin was very helpful and provided excellent customer service.
Very friendly people, helpful, explain everything in a way that I understood, and not a very long wait time.
Geoff did an amazing job just as always. very helpful and welcoming.
Great service. Erin king explained everything and was very knowledgeable.
I really like your service and your representative Judy was very helpful, very patience, very efficient and very friendly.
My agent is great. Your phone system sucks. Its 5 for him. A zero for your company.
Service was excellent. Answered all my questions. Was personable and curteous.
Makes everything so easy for filing my taxes, and my tax preparer explains things in a manner so that I understand everything.
The best expedience I have ever had was yesterday at rhe Greenback shop with Judy..
Pandora did our taxes. They appear good and she worked hard to maximize our deductions & minimized preparation fees.
I get a peace of mind when H&R block does my taxes. The fees are pretty high though.
Erin was super helpful and made it a stress free experience
I have used them for many years. They know ther stuff. Very friendly.
Specialist was enthusiastic about helping me patient and empathic about my situation.
I loved my tax lady very nice friendly and quick.
Stephen was awesome and answered all the questions we had.
They do a good job and they are reasonable & convenient for me.
Erin my tax preparer made the experience educational and super easy.
Very friendly worker made it really easy with a smile
Erin was so efficient & thorough it made everything go smoothly
I like the person who help me for my tax .she awesome
The lady who helped me was very patient with me and extremely helpful.
Our tax preparer was kind and very professional. Thank u Michael Stefanski
Judy Miller, she is the best been coming to her for years
She went above and beyond to get the best return for me
Efficient and friendly service and answers all my questions
Quick & easy! Polite & professional. Alexis was the 💣!
Jeanine really did a great job on my taxes
Erin King gave great customer service
Excellent customer service. Professional.
I think Im better off doing my own taxes.
Judy Miller does a very good job.
Stephen is the best tax man in all of the United States.
Jean is so friendly and she knows what she is doing
I keep having to pay taxes, after last years consultation with H & R leaves me disappointed..
Judy is very helpful and knowledge able
You guys always do a great job
Im a return customer and pleased with the service.
She has great service skills
Easy file next year. Will do it myself.
Mary was very professional, caring and kind.
The consultant went over my tax information and found refunds that I hadnt.
Our tax preparer Judy Miller and Peace of Mind.
Friendly and professional and helpful
Very helpful people that work at H & R Block
Nearby, competent, plenty of quick appointment options.
She was extremely helpful to me.
Never had a problem with my taxes.
They never forwarded my state tax to the state
It’s getting very expensive for a simple return.
Janese is so friendly and helpful.
Fast and friendly tax prep, Thanks Mr. Shah!
Excellent and Great customer service
I received excellent service.
You make filing taxes easy and pleasant
Service was very fast and clear.
Because they did a good job
I am happy with the service.
Fast and friendly service.
Was quick and easy with no hassel
My mother. she is the best.
The person was good at explaining what was happening
Very nice and friendly and fast
Nice efficient friendly people
I am very grateful.
You have all my recods
Are taxes are done by a professional that we trust.
I think H&R Block to the fantastic job
Great service and communication
Not confident in the advice given by preparer.
Erin King was awesome
Great customer service
Going to try on my own
My Tax Pro Mary Theophilopolos
Extremely perfect service
All good
Used HR Block before.
Friendly, helpful, and professional
Nothing you did great
Easy and user freindly
Quality and customer service
Like the NO HASTLE
It was a good visit
The preparer was fine.
Easy..
My tax professional was professional
Everything was great!
Excellent service
Been going for years
Great experience
Friendly an helpful
Mary is Awesome
Very satisfied
Happ
Fast
Good people
Reliable
Alex
Cost of doing taxes
Your friendly
Fast efficiency
Free market economy
Reliability.
Total reviews rating 4.4
141 Reviews for H&R Block 2024:
Review №1
2024-02-19 17:58:55I absolutely LOVE Ms. Judy! She is very kind, knowledgeable, and sweet. She is extremely patient with my disabilities and works with me so I understand how my taxes are being refunded. I always enjoy my tax visits!
Review №2
2024-01-16 22:59:08Filing my 2023 return with this office went terrible. I have been filing with HR BLOCK since 2018, I’ve never experienced not walking out of the office with out my completed tax return. My refund amount was written on a piece of paper and given to me the agent assisting me was completely confused on what to do next no one has called to follow up or even ask if I wanted the paper copy still. I only tried this office cos I moved to the area recently but never will I go to this location again
Review №3
2024-04-10 01:58:30Great job. Judy was professional and personal. Gave me good advice
Review №4
2023-04-19 03:50:41Judy Miller is the best. I go to her every year and even with self employment I always have no issues with my return. She has a lot of knowledge and stays up in the for ever changing tax world (25 years). She’s awesome.Thanks again, Judy!
Review №5
2024-03-13 00:55:35Prepared my taxes accurately and professional. Put me at ease with filing.
Review №6
2022-04-14 18:57:26Over charged for poor service, what they were orginally going to charge was $150 less than what I ended up paying, he finished, said what i would owe, then went back changed something then said i owed H&R block $150 more than the original price. I feel totally ripped off. He seemed to not know much of what he was doing. Had an appointment with someone else then they canceled literally and hour before I was supposed to go in then set a new appointment several days later with a different person. I wasnt informed it would be with a different person until I arrived. Extremely dissatisfied with the service provided.
Review №7
2019-02-06 05:31:31Senior Tax Analyst Erin M. King is hands down the very best! She was very informative, explained every single step to us, and an overall genuinely sincere caring person! Erin made our experience so seamlessly easy, simple, and quick! We were in and out of the office in no time at all! We couldnt be happier with the service Erin provided us this evening! Thank you, thank you for everything Erin! Have a great rest of the year!!!!!
Review №8
2022-04-19 22:24:14Will never come here again or recommend anyone here. Terrible customer service, lack of communication and very unprofessional. I wish I never came here in the first place. I came in January to get everything done on time and they barley got everything done today!!!! And I guess they don’t know how to answer their phone either? Very unprofessional establishment, don’t go here. I wouldn’t recommend it to anyone.
Review №9
2017-04-18 00:48:59Terrible. Went in the first time and was assured everything went through. Didnt receive any calls or emails saying anything was wrong. Then I receive a letter saying I did something wrong. Went in a second time to fix their mistakes. Then they upped the charge by 108.75 and instead of getting money back now I owe 311. Didnt have the money to pay that day so we set it up so I could go back in today to pay. Was assured I just needed to see the front desk person to pay. Couldnt get in today due to work so I sent my wife in. Now they told her something else is wrong. So done with this location. She waited over a half hour and still no answers. Red headed Indian guy who filed my taxes. Worst experience ever.
Review №10
2019-02-20 04:06:51Just want to say that its such a comfortable and clean place. I got helped by Nicci and Im so thankful for her help. She was so amazing and really nice!! Would definitely go back to see her!!!!