H&R Block in Alameda

Review №1

2024-04-07 15:01:41

EXCELLENT AND PROMPT SERVICE. TAX PRO EVEN PROVIDED USEFUL INFORMATION ABOUT OTHER TAX QUESTIONS I HAD FOR MY SOLE PROPRIETORSHIP.

Review №2

2024-03-27 02:32:54

Barbara was very knowledgeable, friendly, and is always a pleasure to work with!

Review №3

2023-02-08 13:37:53

I am very impressed with this place and the entire experience. I will be back for sure. You can choose how you want things done, remote or in person. The professionals I have worked with are knowledgable, helpful, efficient, and simply made the whole process seamless.

Review №4

2021-04-10 04:19:30

I came to do my taxes recently. Was promised $2527. Only received $700, I called because I was so confused and did not know what happened to the rest of my refund. I don’t need to pay child support or owe any money to the government. When I called the first time, I was told that I would get a call back. I never received a call back so decided to call again. The second time I went straight to voicemail. I felt as if they were avoiding me and obviously felt guilty about something. I tried a third time, finally someone answered. I told the lady that answered what was going on an she stated that I must have told the person who did my taxes that I received a stimulus check, when I was NEVER ASKED !!!!! Don’t go here they are a SCAM and STEAL YOUR TAXES !!!!

Review №5

2022-04-19 23:40:49

Ive been to H&R block the last 3-4 years and its the people who are doing my taxes that makes me return. This past time I got a angel by the name of Alona, I thought I had all my paperwork but didnt, she was patient and helpful with me and she made it all work out in thee end. She was Standing Out Outstanding

Review №6

2022-02-02 18:01:34

I hired Kimberly to do both my 2019 & 2020 taxes end of 2020. I should have gotten the red flags when her communication was bad and inconsistent from the start but she came highly recommended by my dad.Long story short: I paid her to file both my tax years: 2019 which she advised me to file with my 2020 saying I wouldn’t get charged any late fees due to COVID delays. Well that didn’t work out. Not only did she seem not to know any answers to my questions BUT she didn’t even file my 2019 taxes at all, the paperwork was never sent but I still paid for the work and was very surprised when I got tax evasion notices in my mail. Due to everything being so backed up the IRS sent me all of my notices at once but with different dates, therefore they continued to pile on interest with little to my knowledge of it not being filed in the first place.So instead of the $480 that I owed them originally now I owe over $1,100 in interest and fees! Kimberly didn’t even have the decency to respond to my many emails and calls as to how to fix this or give an answer as to why this happened in the first place, I mean I did pay her nearly $300 to do both the years which she poorly advised on. So now, I am working on abatement forms, ominously hoping someone from the IRS will get back to me and wave the fees since my tax preparer messed up major on actually sending it in. Another fun hiccup is, now that I “owe” so much the IRS has been holding my $1,300 return from 2020, so until this is fixed I’m pretty screwed with getting that as well. I understand the IRS is super backed up and unresponsive but the fact that my preparer didn’t even respond was pretty disheartening and made the job of figuring this out very stressful. I had to throw more money down to hire someone else to help with this and taxes this year will be an extra nightmare because I trusted and paid someone to do my very standard tax forms.I would NOT recommend Kimberly, I don’t normally write poor reviews but the fact alone that she didn’t even respond or apologize for the mess up speaks for itself as to her ability and care as a tax preparer. She messed up my financials a lot and fingers crossed I don’t have to pay those ridiculous late fees and interest.Be warned….

Review №7

2019-02-22 07:01:34

I came to this office to do my taxes for a second year with Laura Cabellos, who is competent, super friendly, efficient, and accommodating. She even took the time to model a few different future tax scenarios to help us plan for next year. Overall she was extremely helpful and we got two reasonably complicated returns finished in 2 hours.

Review №8

2022-10-18 02:29:15

Suezhen solved my last 3 years in a matter of a couple hours and 1 initial phone consult. Highly recommended and I plan on having her do my taxes next year.

Review №9

2022-04-09 20:14:36

Setup a phone appointment, received no call. Called the office, no one answered. Left a voicemail, never got a response.Tried starting virtual tax return on the website, submit button was broken no matter what web browser I used. Tried to call customer support, sat on hold for 15 minutes before giving up.This company is complete garage

Review №10

2023-02-12 02:55:07

Mathew at the front desk was super friendly. Barbara was also a wiz at my paperwork. Thanks again H&RBlock