Presentation on Map Reviews Nearby

Hot Spot Wireless in San Dimas

4.7 (66) 726 E Foothill Blvd, San Dimas, CA 91773, United States

Categories

Computer support and services
Mobile phone repair shop
Electronics store
Smart shop

Location on the map

San Dimas, Los Angeles County, California, US

Phone: +1 909-437-3767
Site: https://hot-spot-wireless.busine...

Opening hours

Monday:10 AM–7 PM
Tuesday:10 AM–7 PM
Wednesday:10 AM–7 PM
Thursday:10 AM–7 PM
Friday:10 AM–6 PM
Saturday:10 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 4.7

66 Reviews for Hot Spot Wireless 2024:

Review №1

2024-04-21 15:03:58

I would highly recommend this place. They have fixed multiple phones and iPads for me. Always the best service. They have a great selection of accessories too. Mary is very knowledgeable and Professional.

Review №2

2023-12-09 05:33:17

Fair prices. But the BEST work you will find around. I amde the mistake to go with someone else which was cheaper and came to her so she can help me fix the mess the other one made. She was great. And I have already came back 3 times. Wont regret it. All you will regret is going to someone else

Review №3

2020-11-05 22:38:45

First time calling and visiting this business. I thought my IPhone required a new Lightning connector port ($90 fix) but Theresa diagnosed it first with a need for detailed cleaning (normally $30). She was not only correct and efficient in solving the issue as I waited, she only charged $10 for the service. She was kind with great customer service skills as well! Excellent job! Thank you!

Review №4

2017-05-10 16:08:59

If you need a good phone technician, Mary is it, and is very fair about pricing. My daughter dropped her phone a year ago, and Hot Spots pricing was the best around, and many times that means customer service is poor... NOT HERE! Mary let my daughter explain what happened, then gave us a really good quote, and then had the phone fixed within hours. Recently, My daughter once again dropped her phone, and Mary remembered us, remembered the earlier repair, and was just gracious and kind. Again, very fast and fair service. There are not too many stores that offer this kind of customer service! Thank you Mary!

Review №5

2021-08-10 16:52:15

I first met Mary in 2016 as our business did a virtual tour for her. She has been kind, caring, and super helpful every time I have needed a fix for my phone, or new case, or anything else. I really appreciate this place and I think the customer service is above and beyond with everyone I have ever met that works here. I highly recommend that you come to this business for whatever need you may have. Thank you hotspot wireless for being amazing!

Review №6

2016-04-28 19:23:48

Brought in my shattered iPhone 5s, was fixed in about 30 minutes. Mary was extremely helpful with helping me get a reliable phone case and screen protector. Loved her personality and HIGHLY recommend this place to EVERYONE. NO company could beat this place, its the best repair store around!

Review №7

2017-07-26 14:31:47

Happened to wander into this place and am so glad I did. My daughters 6S phone screen is cracked - and its right across her camera lens, so her photos looked ridiculous. Went in and it was clear.that Elena, who helped us, understood exactly how to fix it. She quoted us a price - $99 - and told us it could be done in 30 minutes. 30 minutes later I got a call. They fixed the screen perfectly and the phone looks new. She also added a screen protector. I would highly recommend this place- they know what they are doing, they have clear, reasonable (though not cheap) pricing and they fixrd the screen quickly. Overall, Excellent customer service.

Review №8

2022-08-29 16:48:21

Super happy with their work. Best Buy quoted my 1-3 business days to replace my battery. Hot Spot said 1 hour!!! I highly recommend going here

Review №9

2017-02-20 20:58:35

The battery on my iPhone 6+ started acting up, like shutting the phone off when it said it had 45% battery life left. I took it into Mary and she had it replaced and ready to go in less than a half hour. Great customer service. I will be taking my wifes Galaxy S7 in this week to have a screen protector put on. Highly recommend this place.

Review №10

2023-09-15 00:37:02

Best phone store ever! Owner is very knowledgeable and extremely kind!I wish I could give 6 stars, she deserves it!

Review №11

2017-08-14 22:37:10

Awesome service. I cracked my iPhone 6s Plus weeks ago and dreaded getting it fixed. I found this gem online and I will be back to fix another cracked device... or maybe 2 :). Thanks Mary for the extremely quick service, affordable pricing, and the glass protector. Highly recommended.

Review №12

2017-05-03 16:31:59

Thank you Mary. She made my experience rather pleasant and she does great work. I recently had my screen replaced by another merchant and found that the touch was off. I have found a noticeable difference when Mary replaced it as it much easier to use again. Thank you Hot Spot as I will recommend you in the future.

Review №13

2023-04-21 19:02:39

Best place ever good price, FRIENDLY AND HELPFUL. The lady that works here is an angel! She will help you out simply because she’s a compassionate human who cares …who would’ve thought!

Review №14

2017-07-29 00:10:05

Mary was able to fix my cracked screen on my iPhone 6. She was quick and efficient and very genuine.Time: 30 minPrice: 79 + taxHer price by far was better compared to most in the area. Thank you Mary!

Review №15

2019-08-30 23:57:50

Mary is the best! We needed my wifes phone screen fixed so we could trade it back in and she helped do that as quickly and as inexpensively as possible. Kind, helpful and knows what shes doing. Definitely the place to go if you need your phone fixed!

Review №16

2020-12-24 06:18:10

What a positive experience. We were greeted by Teresa and she patiently explained our options. After we made our decision she was done within 10 minutes. We had a pleasant conversation and then we were on our way. The prices are very fair. $20 less than other shops. Thank you

Review №17

2020-06-22 21:03:01

Teresa was the technician that helped me with replacing the broken back panel of my S7 Edge.She was very professional and called me 35 minutes later with the repaired phone.Also gave me a few tips re: battery overheating and sold me a great carrying pouch for my phone.Excellent service!

Review №18

2018-02-09 00:19:14

So great!!! Mary helped me today so much!! She fixed my iPhone 6S screen in a jiffy!! It was totally cracked!! She was SO sweet, helpful and FAST!!! GREAT service and GREAT quality!!! Thank you you SO much!!! A lifesaver!! She makes you feel like you have known her forever and is kinda like family!! Go see her!!!

Review №19

2019-03-11 22:48:55

Took my Samsung phone to have screen replaced and ordered the screen. It took a couple of days but it was out of Marys control since the vendor didnt notify her that the part was out of stock. We ordered from different vendor, the part came in a couple of days later. Now my phone is working great! Satisfied with the work & price which was a great deal.

Review №20

2018-02-13 03:23:18

Just came back from Hot Spot. Best customer service around! We had the LCD and screen fixed about a month ago, then the LCD stopped working. Mary gave us a great deal on a replacement and went right to work. Very understanding and kind. A+

Review №21

2016-06-21 18:43:30

A night before i had to leave out of the country my phone broke completely. I called so many places first thing in the a.m, and all where over priced and none would be able to have my phone fixed in time before my flight. I called Hot spot, spoke to Mary who immediately ordered the parts for my phone. Thankfully to them my phone was ready in time. They did a great job and i was able to jump on my plane on time.Thank you Hot Spot...I highly recommend this place. Very helpful staff and amazing customer service.

Review №22

2019-05-31 02:51:22

Mary helped me out today when I broke the OLED inside of my phone but didnt crack the screen. She thought she knew what the problem was over the phone and confirmed it when I went in. I hopped over to the nearby mexican restaurant and she was finishing as I walked back over. She gave me a great deal on the repair, included a screen protector, and was patient with me while I considered the plethora of case options she has. I ended up walking out with a perfectly working screen, new case, and screen protector for less than it would have cost to take it to apple. If I break anything again (which I hope I dont), I will be back!

Review №23

2017-02-14 05:58:02

The service is excellent & very friendly. The price was great for a screen repair. This store is a must go to for any phone services and accessories you might need. I will recommend Hotspot to my family and friends. I diffently give this store a 5 star rating. The store owner Mary is awesome Thank you!!!

Review №24

2018-09-18 16:32:53

Not the greatest customer service. From telling me outright that she hates it when people expect fast service and complaining about me wanting to wait while my screen was being replaced to not helping much when the new screen turned up to be defective. Her only defense was that she got it on ebay. So Im stuck with a defective screen, not very responsive, (4 white dots that wont go away). $70 buck down the drain. She promised to call them back and get back to me. Never heard back.

Review №25

2017-02-18 06:32:38

This cellphone repair store is a hidden gem right here in the San Dimas / La Verne area! I have had to take several of our family phones in for cracked screens (and an iPad!). Every time Mary, or another employee, has always been knowledgeable, friendly and quick. PLUS theyre pricing on my iPhone 6 screen repair was about $30 cheaper than another local repair shop had quoted me! Definitely would recommend using Hot Spot Wireless on Foothill Blvd (next to the Subway!).

Review №26

2018-09-08 02:09:43

Mary is quite the intuitive hostess and owner of Hot Spot Wireless. She takes care of her clientele and gives one the power to do things affordable in a month where you run out of money before you run out of days. I strongly recommend Hot Spot Wireless and Mary for your cellular electronic needs and her fantastic network of resources.

Review №27

2017-02-14 19:59:13

Im an older, un-tech savvy guy that finally caved in to a smartphone . Yesterday I shattered the glass faceplate on my iphone . I shopped at 5 different locations, none of which were less than $90 . I was advised to try Hot Spot, from my nextdoor neighbor . The owner (Mary Woodward ), looked and explored the phone to insure that over and above the broken glass faceplate it would still function as normal . Mary then said she would and could replace the glass in twenty mins. and at a much lesser price . Mary did and because I saved so much, I had her install a Tempered Glass face on top of faceplate for protection . Repairing the phone, instead purchasing a new phone, saved me atleast $500.00 . Mary, Thank You so much and I can guarantee you, that Ill be recommending you to both Family and Friends as well as anyone else who needs wireless phone help . Good Luck, I hope you remain in business for many many more years to come. J. Wasson

Review №28

2020-05-15 21:55:00

I brought my iphone 8 in today as I thought I cracked my screen. After examining my phone, just the screen protector was cracked. I was not charged for anything today. Super friendly people--I highly recommend them!

Review №29

2017-03-13 23:40:09

I was looking for a place to fix my broken screen on my kids Ipad2, came across Hot Spot Wireless, due to the great reviews I came in dropped off my Ipad. They use original parts, not some cheap stuff, which is great. Awesome price, great service. No hassle, no drama. They did a great job on my Ipad, fixed all the bent corners and such, no extra charge. Friendly shop! Dont keep looking elsewhere, this is the shop youre looking for.

Review №30

2017-04-15 00:47:45

My wife dropped her iPhone in the toilet, but Mary saved her phone!!! Great customer service and knowledgeable technician. I will bring all my phones in need of repair to Hot Spot.

Review №31

2017-07-04 00:51:35

Mary was awesome! Very down to earth. She fixed my cracked screen within an hour, the quality was great, and price was reasonable.

Review №32

2018-09-13 03:39:30

HORRIBLE CUSTOMER SERVICE. First time and I will never go back. When a person can say to you (don’t get sassy) with me because you don’t agree with them out of line and you are the owner. Learn you some customers service skills. If you know about those phones do your thing. But dont coming telling me that I let someone work on my phone and I know I didn’t. You are the tech handle the situation but learn how to speak to people. And because you have a camera and you tell me that because you think it might stop me from speaking my mind about you NOT. Make sure you look at it and make corrections on YOU. And yes I RAISED my voice after seeing the way she was acting. Not that it was right on my part.

Review №33

2021-04-29 00:25:35

Theresa gave me screen protector and case for a hard to find phone. Then she gave me the most interesting and revealing conversation. For my first visit I even got a deal. It takes better pictures now!

Review №34

2023-03-16 00:41:00

I really appreciated all of the technical fixes they have done here and so much easier and less money than going to apple!!!

Review №35

2017-07-30 00:18:16

My phone was repaired quick and it works great. I highly recommend this place, because my phone company could not even help me. Thanks for job well done!

Review №36

2021-02-10 17:13:34

Mary is outstanding! She replaced my cellphone battery in 1 hour. Top notch service 👌

Review №37

2016-04-21 03:25:38

Great customer service. Excellent work! Great price. Cellphone like brand new. Thank you Mary.

Review №38

2016-09-17 17:49:47

Excellent, quality, fast work with amazing customer service. Fixed my cracked iPhone screen in less than an hour and it looked like new.

Review №39

2023-08-19 02:56:10

Every time I have a problem with my phone, this is the first place I think of. New screen, check, operating system error, fixed!

Review №40

2022-03-29 21:58:37

If I was unkind, I would post my experience with this place. Instead I wrote it and sent it directly to the owner. She has yet to apologize.

Review №41

2020-07-13 19:33:19

Phone wouldnt charge I took it in and 10 min later all was fixed and good and was only charged $5. Great experience 5 stars

Review №42

2017-09-09 18:42:02

Mary went ABOVE and BEYOND to help me restore my LG! I would go to her again in a heartbeat for any cell phone problems.

Review №43

2017-02-05 01:53:22

Got my iPhone battery replaced while I waited and even picked up a new case. Service was great!

Review №44

2017-02-28 22:42:01

Fixed my iPhone 6 screen fast and at an affordable price. Great service.

Review №45

2018-04-08 20:44:12

Hours were 7 days a week posted on yelp. Drove over there today, my only day off and they were closed. They should really update their hours and not waste others time.

Review №46

2017-04-23 20:37:26

Quick and professional service. I was able to get my phone repaired on a Sunday too!

Review №47

2020-09-25 17:39:42

Came in and got my phone fixed quick ! Awesome selection of cases as well! Will be back.

Review №48

2018-07-31 00:35:36

Im always droping my phone and getting it repaired heregreat servicein the spot repair and freindly

Review №49

2017-02-09 22:42:28

Absolutely amazing!! 10 out of 10 recommend this place! Thank you Mary for such an great job.

Review №50

2017-05-05 17:43:05

My I phone 6s plus screen was destroyed and hotspot replaced it and I was in and out of there in 30 minutes Highly recommend !

Review №51

2019-05-14 04:36:56

So far, so good as the lady here seems to be quite honest in her business practices.

Review №52

2017-01-30 06:31:55

Amazing service and prices!! Service is also fast!! Will definitely be coming back here for anything I might need done!

Review №53

2023-05-23 00:54:17

Very friendly and knows what she’s doing.

Review №54

2016-10-28 01:38:09

Great service! Very reasonably priced, would definitely reccomend and have.

Review №55

2017-04-26 01:36:53

Thank you so much excellent customer service and professionalism theyre the best in town!

Review №56

2018-02-15 20:14:13

The owner is helpful and knowledgeable. This store was recommended to me and Im passing it on.

Review №57

2019-09-20 19:35:33

Very knowledgeable and talented. Honest and dependable people behind the desk.

Review №58

2017-05-21 01:26:06

Great and fast service. Prices good too. 10/10 recommend

Review №59

2019-02-10 03:21:40

Very very good welcome and great service.

Review №60

2017-05-24 00:56:21

Great service quick & helpful good prices

Review №61

2021-02-27 20:39:38

Super service great price

Review №62

2021-08-17 16:09:12

💯

Review №63

2020-05-19 00:18:11

Very high quality and efficient service.

Review №64

2016-03-01 18:02:15

Amazing! loved the service

Review №65

2022-09-23 02:49:33

Always above and beyond.

Review №66

2018-05-01 17:35:54

Mary is very helpful