Holiday Inn Express & Suites Santa Clara, an IHG Hotel in Santa Clara

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Categories

  • Hotel
  • Conference center
  • Wedding venue

Phone: +1 408-554-9200
Site: https://ihg.com/holidayinnex...
Opening hours
  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
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Total reviews rating 4.3

199 Reviews for Holiday Inn Express & Suites Santa Clara, an IHG Hotel 2024:

Review №1

2024-06-05 20:16:39

Staff was especially friendly, present, inviting, helpful, signs of a good work culture!They helped by finding some plates and plastic cutlery for a late snack in our room.Convenient location near Korea Town.Spacious Suite with a table than can be pulled out.Good off street parking.Breakfast was also good.

Review №2

2024-06-14 05:38:34

The old adage of you get what you pay for, unless you stay here.The breakfast ladies were the only redeeming quality here. Breakfast was nice, and although repetitive, it was by far adequate.The rooms were nothing special but were clean.The one thing I noted is that there is no detailed cleaning done here. Window sills, hallways, and areas that are in the background are on autopilot.The fitness center is completely 100% worthless. There is ZERO airflow and ZERO fans and ZERO air-conditioning. I tried the treadmill but gave up after 8 minutes. I left because there is literally no airflow in a very small room.When I initially checked in, I was assigned room #206. The street noises were horrible. You heard everything and anything at a busy intersection.The roller shade in my room was broken from day #1.The breakfast ladies were very nice, and when I pointed out that black flecks were in the water dispenser, she immediately put an out of order sign on it,,,,, which stayed there for another week.All in all, I have stayed at Holiday Inn Express across the nation and back, and this one is at the bottom of the heap.I suggest you go elsewhere. Look at my photos and you too will agree.

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Review №3

2024-06-11 15:11:52

Anna made the check-in process smooth - fast - convenient and was courteous and personable throughout. The room was perfect, the breakfast was great, and there was ample parking. The location was exactly where I needed to be. Overall, 5 stars.

Review №4

2024-01-26 23:53:03

Persistent unpleasant (sewer gas?) smell in bathroom for the entire time I was in Room 216. Renovation of other rooms was underway but that shouldn’t be related. Road noise in rooms facing the main street. Typical breakfast items for holiday inn, clean room and comfy bed were the important things, and didn’t disappoint.

Review №5

2024-05-08 16:07:12

Overall service and room are great! Good location, close to companies and San Jose downtown area.

Review №6

2023-05-06 05:13:06

Coming from NZ American hotels take a little getting used to - room has a microwave oven but only paper cups for the flavored coffee pods. No milk in the fridge or tea making facilities. However the cafe downstairs has round the clock tea & coffee. We appreciated the generous & varied breakfasts that set you up for that big American (portion size) lunch! Nice to use the gym also. Staff were warm & friendly.

Review №7

2023-09-08 04:11:33

After using the elevator, to find our room, we had to lug our suitcases up 10 steps! Room smells like cleaner and bleach. Cannot get the frig to work properly. Wifi doesnt work. The bathtub is filthy. Door knob is loose/broken. Theres a keurig in the room, but no sweeteners or creamer for coffee. It was unplugged and no outlet nearby. Must be for looks!They held my credit card info, in case I smoke in the room. Seems the Room has already been smoked in with the disinfectant smells it already has! Feels like a scam to charge additional fees.

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Review №8

2023-01-07 18:16:09

I have stayed at this property several times and for a good reason. It is a well-maintained property with great customer service. The property and the rooms are very clean. It’s conveniently located next to the airport and the management is outstanding. Mary and her team do a great job at check-in with positive attitudes.Breakfast is first class and items are fresh.Thank you, Mary!

Review №9

2023-05-29 14:28:54

The room I stayed was a room for the physically challenged(though I am not physically challenged) which was not good. It would be best if you could get other room if you are not physically challenged. The receptionist is a smiling face person and has a good attitude.The laundry machine was really nice and the best part is its free to use, just get your detergent.The breakfast is good. The location is very central with a pak restaurant, marathi restaurant and dennys. Plus there is a target nearby. Overall a good experience.

Review №10

2023-12-31 05:47:56

Super OLD interiors and buildings…..I’ve stayed in Holiday Inn Express’s SJC airport and Sunnyvale locations, and this location is by FAR the WORST….MY 2 ROOMS LOOKED NOTHING LIKE THE ONES IN PHOTOS!!!! This location DOES NOT meet Holiday Inn Express’sstandard.